Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified

Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified
Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
CallManager 4.1, 4.2, 5.0 and Later
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Using the Phone
Hold/resume a call Press Hold or Resume.
Power on the Press
(red key) and hold until
phone
phone powers on.
Transfer a call to a Choose Options >Trnsfer,
new number
enter a target number, then
press Options >Trnsfer
again.
Place a call
QUICK REFERENCE
Dial the number, then press
(green key). (No dial tone occurs).
Answer a call Press
(green key), Answer, or
button.
Redial a number
Press
twice or
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then press
Options > Confrn again.
Repeat for each party.
Access phone Press Options for feature list:
features
• Press number key for feature or
• Scroll to feature and press .
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. Cancel using
Options > CFwdAll.
Use your call logs
Choose Directory (Book).
Then select one of these:
• Missed Calls
• Received Calls
• Placed Calls
To dial, scroll to a listing
and press Dial or
.
Access Main Press a navigation arrow for:
menu options • Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Move a shared line
call between desk
phone and wireless
phone
From the phone with the
active call, press Hold. From
the other phone, highlight
the shared-line call, then use
Resume to retrieve the call.
Change ring tone Choose Settings (Tools) >
and phone settings Phone Settings, then select
setting you want to change.
Cisco, Cisco Systems, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems,
Inc. and/or its affiliates in the United States and certain
other countries. All other trademarks mentioned in this
document or Website are the property of their respective owners. The use of
the word partner does not imply a partnership relationship between Cisco and
any other company. (0610R)
© 2007 Cisco Systems, Inc. All rights reserved.
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Disconnect
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified CallManager
4.1, 4.2, 5.0 and Later
Common Phone Tasks
Using the Phone
Shortcut Keys and Buttons
Softkey Definitions
Phone Screen Icons
Entering Text
Press
(red key) or EndCall.
Power off the Press and hold
(red key) until
phone
phone powers off.
Shortcut Keys and Buttons
Lock/unlock the
keypad
Press and hold # (# key). To
unlock, press any key and Yes.
Toggle ringer to
vibrate
Press and hold *
(* key).
To activate ring, press * .
Access voice
messages
Press and hold
[email protected]
(1 key).
Adjust ring volume Press
up or down.
Adjust handset or Press
speaker volume
call.
up or down during a
Mute your phone Press
.
To unmute microphone, press
button again.
Activate speaker
. To return to
Press
handset, press button again.
Softkey Definitions
Options
Access softkey feature list
Phone Screen Icons
AbbrDial
Dial using a speed dial index
number
OPickUp
Answer a call ringing in another
group associated with your group
Line and Call States
Answer
Answer a call
Park
Store a call using Call Park
Barge
Add yourself to a call on a shared
line
PickUp
Answer a call in your group
QRT
Submit call problems to the system
administrator
Redial
Redial the most recent number
CallBack
Receive notification when a busy
extension becomes available
Cancel
Cancel an action or exit a screen
without applying changes
Remove
Remove a conference participant
Resume
Resume a call on hold
cBarge
Add yourself to a call on a shared
line and establish a conference
RmLstC
Drop the last party added to a
conference call
CFwdAll
Set up/cancel call forwarding
Save
Save the chosen settings
Clear
Delete records or settings
Select
Choose an option or call
ConfList
View conference participants
Submit
Search for a directory listing
Confrn
Create a conference call
Trnsfer
Transfer a call
Delete
Remove characters or item at the
cursor
Detail
Display details in a record
Dial
Dial a phone number
DirTrfr
Transfer two calls to each other
Edit
Change a setting
Character—Press appropriate key to highlight
and enter the lower- or upper-case character.
EditDial
Edit a number in a call log
Space—Press
EndCall
Disconnect current call
GPickUp
Answer a call ringing in another
group
Number—Press the number key to highlight
and enter the number.
HLog
iDivert
Update
Call on hold
Connected call
Off hook
Shared line in use
Call Forwarding enabled
Line Features
Phone line
Speed-dial number
Service URL
Voice message
Other Features
Mute on
Headset active
Entering Text
0
*
Speaker mode active
Ringer off (silent mode)
to enter a space.
Symbol—Press these keys to display symbols:
Log in or out of your hunt group
Send a call to your voice messaging
system
Refresh content
Incoming call
to enter * + - / = \ : ;
0
to enter space , . ‘ “ | _ ~ ’
#
to enter # ? ( ) [ ] { }
[email protected]
to enter ! @ < > $ % ^ &
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
Battery charge status
Join
Join several calls already on a
single line to create a conference
MCID
Report suspicious calls
MeetMe
Host a Meet-Me conference call
Docked in desktop charger
NewCall
Make a new call
Keypad locked
No radio signal
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 5
Connecting Your Phone 6
Installing or Removing the Phone Battery 6
Charging the Phone Battery 7
Using the AC Power Supply to Charge the Battery 8
Using the USB Cable and PC Port to Charge the Battery 9
Powering On the Phone 10
Setting Username and Passwords 11
Entering and Editing Text 11
Accessories for the Cisco Unified Wireless IP Phone 7921G 12
Headset Information 12
Securing the Phone with a Lock Set and Cable Lock 13
An Overview of Your Phone 15
Understanding Buttons and Hardware 16
Understanding Phone Screen Features 18
Understanding Feature Buttons and Menus 20
Understanding the Help System on Your Phone 21
Using Phone Buttons 22
Understanding Lines vs. Calls 22
Understanding Line and Call Icons 23
Understanding Feature Availability 24
Cleaning the Phone 24
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
v
Basic Call Handling 25
Placing a Call—Basic Options 25
Placing a Call—Additional Options 26
Answering a Call 28
Ending a Call 29
Using Hold and Resume 29
Using Mute 30
Switching Between Multiple Calls 30
Transferring Calls 31
Forwarding All Calls to Another Number 32
Making Conference Calls 33
Understanding Types of Conference Calls 33
Starting and Joining a Standard Conference 33
Starting or Joining a Meet-Me Conference Call 35
Advanced Call Handling 36
Speed Dialing 36
Using Speed Dial and Fast Dial 36
Picking Up Redirected Calls on Your Phone 37
Storing and Retrieving Parked Calls 38
Logging Out of Hunt Groups 38
Using a Shared Line 39
Understanding Shared Lines 39
Adding Yourself to a Shared-Line Call 40
Preventing Others from Viewing or Joining a Shared-Line Call 41
Tracing Suspicious Calls 41
Making and Receiving Secure Calls 42
Prioritizing Critical Calls 43
Using Cisco Extension Mobility 44
Using Push to Talk Service 44
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Using a Handset, Headset, and Speakerphone 45
Obtaining a Headset 46
Using AutoAnswer 46
Using Phone Settings 47
Customizing Rings 47
Customizing Volume Settings 48
Customizing the Phone Screen 50
Changing Keypad Settings 51
Using Any Key to Answer the Phone 51
Setting the Keypad to Automatically Lock 52
Changing the Keypad Tones 53
Viewing Your Network Profile List 53
Using Call Logs and Directories 54
Using Call Logs 54
Directory Dialing 55
Using Corporate Directory on Your Phone 55
Using Personal Directory on Your Phone 56
Cisco Unified CallManager Release 4.0 and Later 56
Cisco Unified CallManager Release 5.0 and Later 56
Accessing Voice Messages 59
Accessing Your User Options Web Pages 60
Cisco Unified CallManager Release 4.1 and Later User Options Web Pages 60
Logging In to the User Options Web Pages 60
Subscribing to Phone Services 61
Cisco Unified CallManager Release 5.0 and Later
User Options Web Pages 62
Accessing Your User Options Web Pages 62
Configuring Features and Services on the Web 63
Setting Up Speed Dials on the Web 63
Using Personal Directory on the Web 64
Setting Up Phone Services on the Web 67
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
vii
Controlling User Settings on the Web 68
Controlling Line Settings on the Web 70
Using Cisco WebDialer 71
Understanding Additional Configuration Options 73
Troubleshooting Your Phone 75
General Troubleshooting 75
Viewing Phone Administration Data 76
Using the Quality Reporting Tool 76
Cisco One-Year Limited Hardware Warranty Terms 77
Index 1
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to...
Then...
Review important safety information
See Safety and Performance Information, page 2.
Connect your phone to the network
See Connecting Your Phone, page 6.
Use your phone after it is installed
Start with the An Overview of Your Phone, page 15.
Learn about the buttons and menus
See Understanding Feature Buttons and Menus, page 20.
Learn about the phone screen
See Understanding Phone Screen Features, page 18.
Make calls
See Placing a Call—Basic Options, page 25.
Put calls on hold
See Using Hold and Resume, page 29.
Mute calls
See Using Mute, page 30.
Transfer calls
See Transferring Calls, page 31.
Make conference calls
See Making Conference Calls, page 33.
Forward calls to another number
See Forwarding All Calls to Another Number, page 32.
Share a phone number
See Using a Shared Line, page 39.
Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 37.
Use your phone as a speakerphone
See Using a Handset, Headset, and Speakerphone, page 45.
Set up speed dialing
See Speed Dialing, page 36.
Change the ring volume or tone
See Customizing Rings, page 47.
View your missed calls
See Using Call Logs and Directories, page 54.
Listen to voice messages
See Accessing Voice Messages, page 59.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 60.
See softkey and icon definitions
Refer to the Quick Reference Card in the front of this guide.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
1
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Note
To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning
Read the installation instructions before connecting the system to the power source.
Statement 1004
Warning
Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361
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Getting Started
Warning
The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
Warning
The battery charger requires short-circuit (overcurrent) protection to be provided as part
of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning
Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such
as areas where high levels of explosive gas may be present. Check with the site safety
engineer before using any type of wireless device in such an area.
Warning
Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7921G manufacturer.
Warning
There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
Warning
Do not dispose of the battery pack in fire or water. The battery may explode if placed in
a fire.
Caution
The battery pack is intended for use only with this device.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
3
Caution
Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution
To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object
to touch the battery contacts.
Caution
Handle a damaged or leaking battery with extreme care. If you come in contact with the
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution
Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution
Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
Caution
When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
Caution
To obtain a replacement battery, contact your local dealer. Use only the batteries that have
a Cisco part number.
Standard battery—CP-BATT-7921G-STD
Extended use battery—CP-BATT-7921G-EXT
Caution
Use only the Cisco power supply that was provided with your phone. If you need to replace
your power supply, refer to the list of Cisco part numbers.
Australia—CP-PWR-7921G-AU=
Central Europe—CP-PWR-7921G-CE=
China—CP-PWR-7921G-CN=
Japan—CP-PWR-7921G-JP=
North America—CP-PWR-7921G-NA=
United Kingdom—CP-PWR-7921G-UK=
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Getting Started
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service
dialing will not function until power is restored. In the case of a power failure or disruption, you may
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this
phone outside of its regulatory domain, the phone will not function properly, and you might violate
local regulations.
Healthcare Environments
This product is not intended for use with patient monitoring devices or other patient care devices. Do
not use this product as the primary communications tool in healthcare environments, as it may use an
unregulated frequency band that is susceptible to interference from other devices or equipment.
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
5
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the
corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you
can use your phone, you must install the battery in the phone and then charge the battery. Depending
on the type of battery you have, the fully charged battery provides these hours of service:
• The standard battery provides up to 10 hours of talk time or up to 80 hours of standby time.
• The extended battery provides up to 12 hours of talk time or up to 100 hours of standby time.
Installing or Removing the Phone Battery
To install or remove the battery, follow these steps:
If you want to...
Then...
Install the battery
1. Insert the battery catches in the slots at the bottom of the phone. Ensure
metal contacts on the battery and the phone face each other.
2. Press the battery to the phone until it locks into place.
Remove the battery
1. Press up on the locking catch with one hand.
2. With the other hand, hold the battery at the edges and pull out to remove
the battery.
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Connecting Your Phone
1
2
2
2
180349
3
1
Locking catch—Push up to release the battery.
2
Battery catches—Insert these into the slots near the bottom of the phone at battery installation.
3
Metal contacts—Match the contacts on the battery to the contacts on the phone.
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB
cable to your phone. For more information, see these sections:
• Using the AC Power Supply to Charge the Battery, page 8
• Using the USB Cable and PC Port to Charge the Battery, page 9
Battery Type
AC Power Supply
Connected to Phone
Phone Connected to
PC with USB Cable
Standard
2 hours
5 hours
Extended
3 hours
7 hours
Charging Times
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
7
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To
accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug
the power supply cord, or you can leave the phone plugged into the power cord.
To charge the battery in the phone using the AC power supply, use this diagram:
1
AC plug adapter—Insert the AC plug adapter into the slot on the power supply.
2
AC Power supply—Insert into an AC outlet.
3
Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.
4
Indicator light—Indicates the charging status:
• Red—Battery charging in process
• Green—Battery charging is completed
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Connecting Your Phone
Using the USB Cable and PC Port to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on
you PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
3
2
[email protected]
4
GHI
7 PQRS
*
2
3
DEF
ABC
5
JKL
6
MNO
8
TUV
0
9 WXYZ
#
7921
180350
1
If you want to...
Then...
Charge the battery
using the USB cable
1. Insert the phone connector on the USB cable into the phone.
2. Insert the USB A-type connector into the USB port on your PC.
Note
If the Found New Hardware Wizard opens, use the following procedure
to stop it.
3. Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery
is fully charged, the indicator light turns green.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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If you want to...
Then...
Stop Found New
Hardware Wizard
from opening when
connecting to USB
port
1. Click Next to use the wizard dialog box.
2. In the Update New Software dialog, click No, not this time, and click
Next.
3. Click Install the Software automatically (Recommended) and click Next.
4. After a few moments, the Cannot Install This Hardware dialog displays.
Click Don't prompt me again to install this software.
5. Click Finish to close the dialog box.
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to...
Then...
Power on the phone
1. Press and hold the
(red button) until the phone powers on.
2. You might need to enter a username and password to access the wireless
network. For more information, see Setting Username and Passwords,
page 11.
3. After completing authentication and registration with Cisco Unified
CallManager, the phone displays the main screen and is ready to place or
receive calls.
Check signal strength The
icon indicates the strength of the signal between the wireless access
point and your phone. Your phone must have at least one bar to place or
receive calls.
When you move the phone out of signal range, you lose connection with the
wireless LAN. The
icon appears, and the status line displays, “Leaving
service area.”
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered
on and connected to the wireless network when using battery power, the indicator light blinks green
every 2 seconds.
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Connecting Your Phone
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your
username and password to access the wireless network. Ask your system administrator for assistance.
If you want to...
Then...
Set username and
password
1. Press
(Settings).
2. Select Network Profile.
3. Select the current profile name (with
Note
).
icon displays indicating that this screen is locked. For assistance,
contact your system administrator.
4. Press Change, then select WLAN Configuration.
5. Scroll to Username or Password and press
.
6. Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see Entering and Editing Text, page 11.
Note
You can use up to 32 alphanumeric characters for the EAP/LEAP
password.
7. To confirm the changes, choose Options > Save.
8. To return to the main screen, press
(red button).
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric
key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each
press moves to another character option.
If you want to...
Then...
Enter characters
Press the number key until you highlight the character (lower or upper
case) that you want to enter.
Enter numbers
Press the number key and locate the number that you want to enter.
Delete the last character
Press << once to delete the last character or number or to delete the
whole character string, press and hold <<.
Enter a space
Press
0
to enter a space between characters.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
11
If you want to...
Then...
Enter special characters and Press *
symbols
Press 0
Cancel editing mode
to display and enter these symbols * + - / = \ : ;
to display and enter these symbols space , . ‘ “ | _ ~ ’
Press
#
to display and enter these symbols # ? ( ) [ ] { }
Press
[email protected]
to display and enter these symbols ! @ < > $ % ^ &
Choose Options > Cancel to return to the menu option or main screen.
Registering with TAPS
After your phone is connected to the wireless LAN network, your system administrator might ask you
to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be
used for a new phone or to replace an existing phone.
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow
the voice prompts. You might need to enter your entire extension, including the area code. After your
phone displays a confirmation message, disconnect. The phone will re-start.
Accessories for the Cisco Unified Wireless IP Phone 7921G
The following phone accessories are available for your phone:
• Standard and extended batteries
• AC power supplies for different geographical areas
• Desktop charger with speakerphone
• Carrying cases
• Lock sets
For a complete list and description of accessories, refer to this guide: Cisco Unified Wireless IP Phone
7921G Accessory Guide.
Headset Information
To use a headset, see Using a Handset, Headset, and Speakerphone, page 45. Although Cisco Systems
performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco
does not certify or support products from headset or handset vendors. Because of the inherent
environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
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Connecting Your Phone
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See Using External Devices, page 5 for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets, but some of the headsets on the sites listed below have
been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets for your phone, refer to the Cisco Unified Wireless IP Phone 7921G
Accessory Guide and these web sites:
• http://www.plantronics.com
• http://www.jabra.com
Securing the Phone with a Lock Set and Cable Lock
You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from
Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.
To install the lock set, use the diagram and follow these steps:
If you want to...
Then...
Install the lock set on
the phone
1. Put the security cable around a post or through a hole in the desktop.
Insert the loops at the ends of the security cable through the C-ring.
2. Insert the C-ring with cable loops through the slot on back of phone.
3. Use the combination lock to secure the ends of the C-ring around cable
loops and phone.
The phone is secured to the desktop area.
4. To secure the desktop charger, use a laptop cable lock.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
13
1
2
3
181319
4
You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable
lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be
secured to a desktop. The diagram shows where to insert the lock.
Note
14
The lock set does not include the cable lock.
OL-10806-01
An Overview of Your Phone
An Overview of Your Phone
Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice
communication over the same wireless LAN that your computer uses, allowing you to place and
receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities.
Depending on the configuration, your phone supports:
• Wireless access to your phone number and the corporate directory.
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on the phone screen.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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Understanding Buttons and Hardware
You can use the figure below to identify buttons and hardware on your phone.
1
2
17
3
16
15
4
14
13
11
4
GHI
*
2
3
DEF
ABC
5
JKL
6
MNO
8
TUV
9 WXY
0
Z
8
#
9
7921
Indicator light
(LED)
180258
[email protected]
7 PQRS
1
6
7
12
10
5
Provides these indications:
• Solid red—Phone is connected to AC power source, and battery is charging.
• Solid green—Phone is connected to AC power source, and battery is fully
charged.
• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)
• Slow blinking red—Voice message. (When phone is connected to AC power
source, red light displays longer than when using only the battery.)
• Slow blinking green—Phone is using only battery power. Phone is
registered with the wireless network and is within service coverage area.
16
OL-10806-01
An Overview of Your Phone
2
Headset port
Port for plugging in a headset or ear bud.
3
Speaker button Toggles the speaker mode on or off for the phone.
4
Right softkey
button
Activates the Options menu for access to the list of softkeys. Sometimes
displays a softkey label.
5
Navigation
button
Accesses these menus and lists from the main screen.
Directory
Line View
Settings
Services
Allows you to scroll up and down menus to highlight options and to move left
and right through phone numbers and text entries.
6
Select button
Activates the Help menu from the main screen.
Allows you to select a menu item, a softkey, a call, or an action.
7
Power/End
button (red)
Turns the phone on or off, diverts a ringing call to your voice messaging system,
or ends a connected call. If there is no voice messaging system, then silences the
ring.
When using menus, acts as a shortcut to return to the main screen.
8
Pound (#) key
#
9
Zero (0) key
0
Toggles between locking and unlocking the key pad.
Allows you to enter these special characters when you are entering text:
#?()[]{}
Enters “0” when dialing a number. Allows you to enter a space or these special
characters when you are entering text:
,.‘“|_~’
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
17
10 Asterisk (*)
key
*
Toggles between Ring and Vibrate mode.
Allows you to enter these special characters when you are entering text:
*+-/=\:;
11 Keypad
Allows you to dial numbers, enter letters, and choose menu items by number.
12 One (1) key
Enters “1” when dialing a number. Allows you to access the voice messaging
system.
[email protected]
Allows you to enter these special characters when you are entering text:
[email protected]<>$%^&
13 Answer/Send
button (green)
Allows you to answer a ringing call or, after dialing a number, to place the call.
14 Left softkey
button
Activates the softkey option displayed on the screen.
15 Mute button
Toggles the mute feature on or off.
16 Volume button When the phone is idle, controls the ring volume, vibrate option, or turns off
the ring.
During a call, controls the speaker volume for the handset, headset, and speaker
mode.
17 Applications
button
Used with XML applications, such as Push to Talk or directory services. For
more information, see Using Push to Talk Service, page 44.
Understanding Phone Screen Features
Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey
displays the list of available feature options for the phone. The features in the Options list change
depending on whether the phone is idle or in an active call. This is what your main phone screen looks
like with the Options list open.
18
OL-10806-01
An Overview of Your Phone
1
2
3
6
5
4
1
Phone Status line
Displays these icons (if active) and your directory number:
Battery icon—Shows the level of charge in battery
Signal icon—Shows the degree of signal strength
Key lock icon—Indicates the keypad is locked
Speaker icon—Indicates speaker mode is active
Mute icon—Indicates mute is active
Headset icon—Indicates headset is plugged in to phone
Ringer Off icon—Indicates the phone alert is silent
Vibrate icon—Indicates the phone alert is vibrate only
Vibrate and ring icon—Indicates the phone alert is ring and vibrate
Desk Top Charger icon—Indicates the phone is docked in the charger
Voice Message icon—Indicates you have a voice message
Application icon—Indicates the application (such as Push to Talk) is
active
2
10140
Primary phone line—Displays the phone number (directory number)
for your primary phone line
Date and Time line
Displays time and date information
12:39 06/20/06
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
19
3
Options Menu
Displays softkey features for the current call state
4
Softkey labels area
Displays softkey options and provides access to the Options list of
softkey features
Message - Hide
Displays the active navigation arrows for the menu or screen
5
Status and information
Provides phone status or instructions
Your current options
6
Main phone screen
Displays four menu icons and Help
Understanding Feature Buttons and Menus
From the main phone screen, you can use the Navigation button to access feature menus.
If you want to...
Then...
Open a feature menu
Use the Navigation button to press one of these arrows that open a menu:
Accesses these menus and lists from the main screen:
Directory
Line View
Settings
Services
Scroll through a menu
or list
Press the Navigation button up or down.
Select a menu option
Do one of these actions:
• Press the keypad number key for the item.
• Scroll to highlight the item, and then press the
the navigation button).
20
button (center of
OL-10806-01
An Overview of Your Phone
If you want to...
Then...
Go back one level in a
feature menu
Press Back.
Reposition the cursor
to edit a phone number
or name
Press the Navigation button left or right.
Note
Pressing
(red button) from any level of a menu closes the menu
and returns you to the main screen.
Select a highlighted call Press
or option
Access Help
.
From the main screen, press
.
Understanding the Help System on Your Phone
Your phone provides an online help system. Help topics display on the screen.
If you want to...
Then...
View the main menu
Press
and wait a few seconds for the menu to display. Main menu
topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Get help using Help
Press
Help.
, wait for the online help main menu to display, and then choose
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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Using Phone Buttons
The phone keypad and buttons provide these shortcuts to frequently used functions.
For more
information, see...
If you want to...
Then...
Lock or unlock
the phone
keypad
Press and hold the #
key (3 seconds). The screen displays Setting the Keypad
“Keypad Locked!”, and the
icon displays at the top of to Automatically
the Main screen.
Lock, page 52
Press any key, and the screen displays “Unlock Keypad?”
Press Yes, the
icon disappears and the screen displays
“Keypad Unlocked!” or press No to retain the keypad lock.
Note
Toggle between
ringing and
vibrating mode
The keypad lock is temporarily disabled when you have
an incoming call.
Press and hold the *
key. The screen displays “Vibrate
On!” and the
icon displays at the top.
Customizing Rings,
page 47
To switch back to the ring mode, press and hold the
* key. The screen displays “Vibrate Off!”, and the
icon disappears.
Note
You can use the Volume button to set vibrate also.
Listen to voice
messages
Press and hold the 1
key. The phone connects to your
voice messaging system.
Accessing Voice
Messages, page 59
Adjust the
volume during a
call
Press
Using Phone
Buttons, page 22
Change the ring
pattern for your
calls
When the phone is idle, press
vibrate, or silent mode.
@
for a call on the handset, speaker, or headset.
to set the ring volume,
Customizing Rings,
page 47
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number that others can use to call you. Your phone
supports up to six lines. To see your phone lines, press
to open Line View. You have as
many lines as you have directory numbers with phone line icons
in the Line View list.
• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up
to 24 connected calls, but your system administrator might adjust this number according to your
needs. Only one call can be active at any time; other calls are automatically placed on hold.
22
OL-10806-01
An Overview of Your Phone
Understanding Line and Call Icons
This is what your main phone screen looks like with two active calls, one on hold (23827) and another
connected (3956933).
1
2
3
4
1
Phone Status line
Icons and your directory number
2
Call Activity area
Calling party information, connection duration, and call state icon
3
Status line
Status of the selected line
4
Softkey labels
Call feature and Options list
Your phone displays these icons to help you determine the line and call state.
Icon
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
Line in use, but not connected to a call.
Connected call
You are connected to the other party.
Incoming call
A call is ringing on one of your lines.
Remote line in use A shared line is in use remotely. See Using a Shared Line, page 39.
Call on hold
You have put this call on hold. See Using Hold and Resume,
page 29.
Call forward
enabled
You have forwarded your primary line. See Forwarding All Calls
to Another Number, page 32.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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Icon
Line or call state
Description
Authenticated call
See Tracing Suspicious Calls, page 41.
Encrypted call
See Tracing Suspicious Calls, page 41.
Understanding Feature Availability
The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may
vary, depending on the call processing agent used by your company and also on how your company’s
phone support team has configured your phone system. Therefore, some of the features included in
this guide might not be available to you or might work differently on your phone system. Contact your
support desk or system administrator for information about feature operation or availability.
Cleaning the Phone
Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on
the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause
failures.
Note
24
If you need to clean or disinfect your phone, you can purchase a silicon cover for your
Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified
Wireless IP Phone 7921G Accessory Guide.
OL-10806-01
Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your wireless IP phone.
For more information,
see...
If you want to...
Then...
Place a call using the
handset
1. Dial the phone number
2. Press
call.
Note
(green button) to place your
No dial tone occurs.
button to activate the speaker. Using a Handset,
Headset, and
Speakerphone, page 45
(green button) to place your
Place a call using the
speaker mode on the
handset
1. Press
Redial a number
Press
Place a call while another
call is active (using the same
line)
1. Choose Hold.
2. Dial the phone number
3. Press
call.
twice or choose Options > Redial.
2. Choose Options > NewCall.
Using Hold and
Resume, page 29
3. Dial, redial, or speed dial a number.
Note
Dial from a call log
Answering a Call,
page 28
You hear dial tone with NewCall.
1. Press
(Directory).
2. Choose Missed Calls, or Received Calls,
or Placed Calls.
Using Call Logs,
page 54
3. Press the number key for the listing or
scroll to a listing and press
.
Tips
• When you start to dial a number, your phone tries to anticipate the number you are dialing by
displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to the number and press
.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
25
• If you make a mistake while dialing, press << to erase digits.
• To redial the last number, you can also press
two times.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Place a call while another
call is active (using a
different line)
1. Press Hold.
2. Press
Using Hold and
Resume, page 29
(Line View).
3. Scroll to another line and press
.
4. Dial a number.
5. Press
Place the call on a
secondary line
to make the call.
1. Press
(Line View) and scroll to
another line.
Switching Between
Multiple Calls, page 30
2. Dial a number.
3. Press
Speed dial a phone number
to make the call.
1. Press
(Line View).
2. Scroll to a speed dial
3. Press
Dial from a corporate
directory on your phone
or
Speed Dialing, page 36
.
to make the call.
1. Choose
(Directory)> Directory
Services > Corporate Directory (name
can vary).
Directory Dialing,
page 55
2. Use your keypad to enter a name.
3. Press Options > Submit.
4. Press the number key for the listing or
scroll to a listing
5. Press Dial or
26
.
OL-10806-01
Basic Call Handling
For more information,
see...
If you want to...
Then...
Use Cisco CallBack to
receive notification when a
busy or ringing extension is
available
1. Choose Options > CallBack while
Your system
listening to the busy tone or ring sound. administrator
2. Disconnect. Your phone alerts you when
the line is free.
3. Press Dial to place the call when the line
is available.
Make a priority
(precedence) call
1. Enter the MLPP access number.
2. Press
Prioritizing Critical
Calls, page 43
.
3. Dial the phone number.
4. Press
Dial from a Personal
Address Book (PAB) entry
.
1. Choose
Service.
(Services) > PAB
Directory Dialing,
page 55
2. Enter login information.
3. Select Personal Address Book.
4. Use your keypad to enter a name.
5. Press Options > Submit.
6. Scroll to a listing and press
Place a call using a billing or
tracking code
.
1. Dial a number.
2. Press
.
Your system
administrator
3. After the tone, enter a client matter code
(CMC) or a forced authorization code
(FAC).
Place a call using your
Extension Mobility profile
1. Choose
(Services) > EM Service Using Cisco Extension
(name can vary).
Mobility, page 44
2. Enter log in information.
Place a Push to Talk call.
1. Choose
(Services) >Push to Talk Using Push to Talk
Service (name can vary).
Service, page 44
2. Use
3. Press
or Talk to transmit.
or Stop to end.
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27
Answering a Call
You can answer a call by using several options, if they are available on your phone.
If you want to...
Then...
For more information, see...
Answer a call
Press and release
(green button)
to connect to the incoming call.
Using Any Key to Answer the
Phone, page 51
Silence the ring for an
incoming call
Press
(red button) to forward the
call to your voice messaging system.
Or, to silence the ringing, press
.
The call continues silently, then
forwards to the no answer target.
Switch from a connected
Press
or
(green button).
call to answer a ringing call Doing so answers the new call and
automatically puts the first call on
hold.
Answer using call waiting
Press Answer.
Send call directly to your
voice messaging system
Press iDivert or
Retrieve a parked call on
another phone
Use Call Park.
(red button).
Switching Between Multiple
Calls, page 30
Accessing Voice Messages,
page 59
Tracing Suspicious Calls,
page 41
Use your phone to answer a Use Call Pickup.
call ringing elsewhere
Picking Up Redirected Calls
on Your Phone, page 37
Answer a priority call
Prioritizing Critical Calls,
page 43
Disconnect the current call and press
Answer or
.
Automatically connect to an Ask your system administrator to set
incoming call after a ring or up the Auto Answer feature. After
two
ringing once or twice, the call
automatically connects to the handset
or headset without pressing
.
Using AutoAnswer, page 46
Tips
• To use any button to answer a call, see Changing Keypad Settings, page 51.
• You can answer an incoming call even when the keypad is locked.
28
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Basic Call Handling
Ending a Call
To end a call, simply disconnect. Here are some more details.
If you want to...
Then...
End the call
Choose
Disconnect one call but preserve
another call on the same line
Choose EndCall or Options > EndCall. If necessary, remove
the call from hold first.
(red button), EndCall, or Options > EndCall.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID in the call view.
appears next to the
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Note
Engaging the Hold feature typically generates music or a beeping
tone.
Remove a call from
hold on the current line
1. Make sure the appropriate call is highlighted.
Remove a call from
hold on a different line
1. Press
2. Press Resume.
2. Press Resume.
Note
Move a call on a shared
line to your wireless
phone or to your desk
phone
(Line View) to change to another line.
If a single call is holding on this line, the call automatically resumes. If
another call is holding, scroll to the appropriate call and press Resume.
1. From the phone with the active call on the shared line, press Hold.
2. From your other phone with the shared line, press Resume.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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Using Mute
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute
with the phone or a headset.
If you want to...
Then...
Toggle Mute on
During a call, press
on left side of phone. The
at the top of the phone screen.
Toggle Mute off
Press
. The
icon displays
icon disappears.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted on the phone screen, scroll to it.
If you want to...
Then...
Switch between
connected calls on one
line
1. Make sure the call that you want to switch to is highlighted.
Switch between
connected calls on
different lines
1. Press
Switch from a
connected call to
answer a ringing call
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
(Line View) to change to another line.
2. If a single call is holding on the line, the call automatically resumes. If
another call is holding, scroll to highlight the appropriate call and
press Resume.
Press
, or if the call is ringing on a different line, press
View) to switch to the other line and press
.
Line
Any active call is placed on hold.
Tips
• The phone can have up to six lines, but the phone screen displays only one line. To see other lines,
you must press
(Line View).
• The phone can have multiple calls per line, but no more than 24 calls per phone.
30
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Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, choose Options >Trnsfer.
2. Dial the target number.
3. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note
Talk to the transfer
recipient before transferring
a call (consult transfer)
If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
1. From an active call, choose Options > Trnsfer.
2. Dial the target number.
3. Wait for the transfer recipient to answer.
4. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note
Transfer two current calls
to each other
(direct transfer) without
staying on the line
If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
1. Scroll to highlight any call on the same line.
2. Choose Options > Select.
displays by the selected call.
3. Scroll to highlight the other call on the same line.
4. Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice Choose Options > iDivert.
messaging system
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Tips
• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,
or choose Options > Trnsfer and then disconnect.
• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places
the call on hold.
• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring
it, choose Resume.
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31
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to...
Then...
Set up call forwarding on
your primary line
1. Choose Options > CFwdAll.
2. Enter a target phone number.
Cancel call forwarding on
your primary line
Choose Options > CFwdAll.
Verify that call forwarding
is enabled on your primary
line
Look for the call forward target number in the status line and the
icon next to the primary line.
Set up or cancel call
forwarding for any line on
your phone.
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 62.
2. Choose Forward all calls...
3. Choose your primary line or any secondary line.
Note
When call forwarding is enabled for any line other than the primary line, your phone does not
provide you with confirmation that calls are being forwarded. Instead, you must confirm your
settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can change forwarding conditions for your phone lines.
32
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Basic Call Handling
Making Conference Calls
Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation,
creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard (ad hoc) and Meet-Me.
Standard Conference Calls
You can create a standard (ad hoc) conference in different ways, depending on your needs and the
softkeys available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference by joining several calls already on one
line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This feature is available only on phones that use shared lines.
See Starting and Joining a Standard Conference, page 33 for additional instructions.
Meet-Me Conference Calls
You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See Starting or Joining a Meet-Me Conference Call, page 35 for additional instructions.
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.
If you want to...
• Create a conference by
calling participants
• Add new participants to
an existing conference
Then...
1. From a connected call, choose Options > Confrn.
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Choose Options > Confrn again to add the participant to your
call.
5. Repeat to add additional participants.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
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If you want to...
Then...
Create a conference by joining
two or more existing calls
1. Press
(Line View) to make sure that you have two or
more calls on a single line.
2. Scroll to a call that you want to add to the conference.
3. Choose Options > Select.
The selected call displays this
icon.
4. Repeat this process for each call that you want to add.
5. From the selected call, choose Options > Join.
Note
The active call is automatically selected.
Participate in a conference
Answer the phone when it rings.
Create a conference by
barging a call on a shared line
1. Press
(Line View) to select a call on a shared line.
2. Choose Options > cBarge.
See Using a Shared Line, page 39.
View a list of conference participants
1. Press
(Line View) to select an active conference.
2. Choose Options > ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
Get an updated list of partici- While viewing the conference list, choose Options > Update.
pants
See who started the conference
While viewing the conference list, locate the person listed at the
bottom of the list with an asterisk (*) next to the name.
Drop the last party added to
the conference
While viewing the conference list, choose Options > RmLstC.
Remove any conference participant
1. Highlight an active conference.
You can remove participants only if you initiated the conference call.
2. Choose Options > Conflist.
3. Scroll to highlight the participant’s name.
4. Choose Options > Remove.
You can remove participants only if you initiated the conference.
End your participation in a
conference
34
Choose
(red button), EndCall, or Options > EndCall.
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Basic Call Handling
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different
lines, transfer them to a single line before using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after initiating it, the
conference might end. To avoid this, transfer the conference before hanging up.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference
number.
If you want to...
Then...
Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, choose Options >
MeetMe.
4. Dial the Meet-Me conference number.
5. Press the
(green button).
Participants can now join the conference by dialing in.
Note
Participate in a Meet-Me
conference
Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
1. Dial the Meet-Me conference number (provided by the conference
initiator).
2. Press the
Note
End a Meet-Me conference
(green button).
You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to press a key, select a Line View item, or use an index number to place a call.
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial numbers (identified with
icons) in your Line View
• Speed Dialing and Abbreviated Dialing
• Fast Dials
Note
• To set up speed-dial numbers and Abbreviated Dial, you must access your User Options
web pages. See Accessing Your User Options Web Pages, page 60.
• To set up Fast Dials, you must have access to the Personal Directory feature. See Using
Personal Directory on the Web, page 64.
• Alternately, your system administrator can configure speed-dial features for you.
Using Speed Dial and Fast Dial
You must set up speed-dial features on your User Options web pages before you can use this feature.
See Accessing Your User Options Web Pages, page 60.
If you want to...
Then...
Use speed-dial
numbers
1. Set up speed-dial numbers from your User Options web pages.
2. To place a call, press
(Line View).
3. Scroll to a speed-dial number with its label.
4. Press
Note
36
.
The Line View displays your directory numbers, followed by your speed-dial
numbers identified with
. Six items (lines plus speed dials) can display.
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Advanced Call Handling
If you want to...
Then...
Use Abbreviated
Dial
1. Set up Abbreviated Dialing codes from your User Options web pages.
2. To place a call, enter the Abbreviated Dialing code.
3. Choose Options > AbbrDial.
Use Fast Dial
1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User
Options web pages. See Accessing Your User Options Web Pages, page 60.
2. To place a call, choose
(exact name might vary).
3. Scroll to a listing and press
(Services) > Fast Dial service on your phone
.
Picking Up Redirected Calls on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Then...
Answer a call that is ringing
on another extension within
your call pickup group
1. Choose Options > PickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings on your phone, press Answer to connect to the
call.
Answer a call that is ringing
on another extension outside
of your group
1. Choose Options > GPickUp (if available).
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings on your phone, press Answer to connect to the
call.
Answer a call that is ringing
on another extension in your
group or in an associated
group
1. Choose Options > OPickUp (if available).
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings on your phone, press Answer to connect to the
call.
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
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• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first
press
(Line View) to switch to the desired line, then choose Options and a Call PickUp
softkey.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified CallManager system (for example, a phone in a conference room).
You can park a call by using the Park softkey to store the call. Your phone displays the call park
number where the system stored your call. You must record this number and then use the same number
to retrieve the call.
If you want to...
Then...
Store an active call
using Call Park
1. During a call, choose Options > Park.
2. Note the call park number that displays on your phone screen.
3. Press the
Retrieve a parked call
.
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See
your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone. When you are away from your phone, you can prevent
hunt group calls from ringing your phone by logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to temporarily
block hunt group calls
Choose Options > HLog. Your phone screen displays,
“Logged out of Hunt Group.”
Log in to receive hunt group calls
Choose Options > HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
38
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Advanced Call Handling
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and
icon display on a Cisco Unified Wireless IP Phone 7921G when
another phone that shares your line has a connected call and Privacy is disabled. You can place and
receive calls as usual on the shared line, even when the “In Use Remote” message or
icon displays.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 40.
Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.
cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
Privacy
The Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default. Coworkers, who share
your line, cannot see information about your calls. If you want coworkers who share your line to see
information, you must have the Privacy feature configured on your phone. See Preventing Others from
Viewing or Joining a Shared-Line Call, page 41.
Note
The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared
line.
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Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to a call on a shared line using
either Barge or cBarge.
If you want to...
Then...
See if the shared line is
in use
Look for the
Add yourself to a call
on a shared line using
the Barge softkey
1. Highlight a remote-in-use call. You might need to use Line View.
Add yourself to a call
on a shared line using
the cBarge softkey
1. Highlight a remote-in-use call.You might need to use Line View.
Add new conference
participants to a call
that you have barged
Barge the call using cBarge, if available.
Move a shared-line call
to another phone
Press Hold. On another phone with the same shared line, press Resume.
Leave a barged call
Choose EndCall or
icon and the “In Use Remote” message.
2. Choose Options > Barge. Other parties hear a beep tone announcing
your presence.
2. Choose Options > cBarge.
Other parties hear a tone and brief audio interruption, and call
information changes on the phone screen.
Note
cBarge converts the call into a standard conference call, allowing you
to add new participants. See Making Conference Calls, page 33.
.
If you disconnect after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you disconnect after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
40
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Advanced Call Handling
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Choose Options > Private.
Allow others to view or barge calls
on a shared line
1. Choose Options > Private.
2. To verify that Privacy is on, look for
icon) next to the directory number.
2. To verify that Privacy is off, look for
icon) next to the directory number.
(Privacy-enabled
(Privacy-disabled
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
Choose Options > MCID.
administrator about a
Your phone plays a tone and displays the message, “MCID successful.”
suspicious or harassing call
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Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone can support these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...
Then...
Check the security level of a call
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call
Encrypted call
Neither security icon appears if the call is non-secure.
Determine if secure calls can be
made in your company
Note
42
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
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Advanced Call Handling
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
(precedence) level for an outgoing
call
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Want to make a priority
(precedence) call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than
You are receiving a priority (precedence) call. An MLPP icon on
usual) or special call waiting tone your phone screen indicates the priority level of the call.
Want to view priority level of a
call
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
Want to accept a higher-priority
call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone
interrupting your call
You or the other party are receiving a call that must preempt the
current call. Disconnect immediately to allow the higher priority
call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
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Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Choose
(Services) > EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Choose
(Services) > EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips
• EM automatically logs you out after a certain amount of time. You system administrator
establishes this time limit.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
• Settings that are controlled on the phone only are not maintained in your EM profile.
Using Push to Talk Service
The Push to Talk service provides immediate communication (similar to a two-way radio) with
members of your organization. Your system administrator must set up the Push to Talk service by using
an XML application, and then you must subscribe to this service.
If you want to...
Then...
Access Push To
Talk service
See Subscribing to Phone Services, page 61 for systems using Cisco Unified
CallManager 4.1 or later.
See Setting Up Phone Services on the Web, page 67 for systems using Cisco
Unified CallManager 5.0 or later.
Use Push to Talk
service
1. Choose
(Services) > Push to Talk (name can vary).
Push to Talk service is active when the
icon displays.
2. Use the
button to start and end a transmission depending on how your
service is configured. You can also use the Talk and Stop softkeys to toggle
between transmitting and listening.
Note
44
Your system administrator will provide detailed information about how to use
your Push to Talk service.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone as a mobile handset, a speakerphone, with a headset, or with the
speakerphone in the desktop charger.
If you want to...
Then...
Use the handset
Press the
Use a headset
Plug the headset connector into the headset port
. The
icon
displays on the phone status line. Place and answer calls as usual. If
you use AutoAnswer, see Using AutoAnswer, page 46 for exceptions.
(green button); press
You can use the headset with all the
controls on your phone, including
(red button) to hang up.
and
.
The headset audio remains active when the headset is connected to
the phone
Use the speaker mode
Press
before placing a call or during a call to activate speaker
mode. The
icon displays when the speaker is active.
Note
Speaker mode remains active for future calls until toggled off.
Switch to the speaker (from
the handset) during a call
Press
and
displays.
Press
to toggle back to the handset.
Switch to the desktop charger
speakerphone
1. Place the wireless IP phone in the desktop charger cradle.
“AC connected!” displays on the screen.
2. Press down on the top of the phone.
“Docking connected!” displays on the screen and the
displays on the phone status line.
icon
The desktop charger speaker and microphone are connected.
3. Place and receive calls.
Use all the buttons on your phone, including
and
.
You can use the headset to answer calls when the phone is in the
desktop charger.
Note
The internal, single-direction microphone is located on the lower
left side of the phone (two small holes). For best results, place
the desktop charger in front of you when using the
speakerphone.
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If you want to...
Then...
Switch to the handset from
the desktop charger
speakerphone
1. Hold the top of the phone and move it forward before lifting it
off the desktop charger.
2. Use the handset to continue with the call. The desktop charger
speaker and microphone disconnect.
Note
Adjust the volume level for a
call
You cannot turn off the desktop speaker by using the
button.
During a call, press
headset or
desktop charger.
Note
to adjust the volume for the handset, speaker,
The new volume level is preserved for future calls after the
phone is powered off.
Obtaining a Headset
Your phone supports headset jack types with a 2.5 mm, 3-band/ 4 connector. For information about
purchasing headsets, see Headset Information, page 12.
Using AutoAnswer
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speaker mode or
headset.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active by ensuring the headset is plugged into the
phone, even when not on a call.
If your phone is set up to use AutoAnswer in headset mode, calls are
answered automatically only if the
icon is in the phone status line.
Otherwise, calls ring normally and you must manually answer them.
Use AutoAnswer with the
desktop charger speaker
Keep the handset in the desktop charger cradle, so the speaker is active.
If your phone is set up to use AutoAnswer in speaker mode, calls are
answered automatically using the desktop charger speaker.
Note
46
You cannot turn off the desktop charger speaker. You must remove
the phone from the cradle to disable the desktop charger speaker.
OL-10806-01
Using Phone Settings
Using Phone Settings
You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume
levels, display options, and keypad settings. You can also view your Network Profiles from the Settings
menu.
Customizing Rings
You can customize your phone by choosing a ring type for each line.
If you want to...
Then...
View the ring tone settings
on your lines
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
Change the ring tone on a
line
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
4. Select a line.
Note
You can make a selection by pressing the number key for the item,
the
button, or the Change softkey.
5. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
6. Press
and the
icon appears next to the chosen ring.
7. Choose Options > Save to make the change or Options > Cancel.
Assign a ring tone to a line
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Ring Tone > Available Ring Tones.
3. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
4. Choose Options > Apply and select the line for the ring tone.
displays by the selected line.
5. Press Save to make the change or Cancel.
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If you want to...
Then...
Change the way your phone
rings
1. Choose
(Settings) > Sound Settings > Alert Pattern.
2. Select one of the following:
• Ring Only
• Vibrate Only
• Silent
• Vibrate, Then Ring
• Vibrate And Ring
The
appears next to your selection.
3. Press Save to make the change or Cancel.
Tips
• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
• To return to the Settings menu, press Back after saving the change or press
main screen.
to return to the
Customizing Volume Settings
You can adjust the ring and speaker volume settings for your phone.
If you want to...
Then...
Adjust the ring volume level
1. Choose
Volumes.
(Settings) > Phone Settings > Sound Settings >
2. Select Ring.
Note
You can make a selection by pressing the number key for the item,
the
button, or the Change softkey.
3. Press
to increase the volume or
hear a sample ring volume.
to decrease the volume and
4. Press Save to make the change or Cancel.
Adjust the speaker volume
level
1. Choose
Volumes.
(Settings) > Phone Settings > Sound Settings>
2. Select Speaker.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
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Using Phone Settings
If you want to...
Then...
Adjust the phone volume
level
1. Choose
Volumes.
(Settings) > Phone Settings > Sound Settings >
2. Select Handset.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the headset volume
level
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Headset.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the desktop charger
speaker volume level
1. Choose
(Settings) > Phone Settings > Sound Settings
2. Select Docking Speaker.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the desktop charger
ring volume level
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Docking Ring.
3. Press
to increase the volume or
hear a sample ring volume.
to decrease the volume and
4. Press Save to make the change or Cancel.
Select the devices that will
ring
1. Choose
(Settings) > Phone Settings > Sound Settings.
2. Select Ring Output.
3. Select one of the following:
• Headset
• Speaker (default setting)
• Headset and Speaker
The
appears next to your selection.
4. Press Save to make the change or Cancel.
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Customizing the Phone Screen
You can adjust the length of time that your phone screen displays and its brightness.
If you want to...
Then...
Change the phone display
brightness
1. Choose
(Settings) > Phone Settings > Display Settings.
2. Select Display Brightness.
Note
You can make a selection by pressing the number key for the item,
the
button, or the Change softkey.
3. Press
to increase the brightness or
to decrease the brightness.
4. Press Save to make the change or Cancel.
Change the length of time
for the screen to display
1. Choose
(Settings) > Phone Settings > Display Settings.
2. Select Display Timeout.
3. Select one of the following:
• 10 seconds
• 30 second (default setting)
• 1 minute
• 2 minutes
4. Press Save to make the change or Cancel.
Note
Change the LED indication
for service coverage
When the display setting time has expired, the screen dims for 10
seconds, then goes dark.
1. Choose
(Settings) > Phone Settings > Display Settings.
2. Select LED Coverage Indicator.
3. Select one of the following:
• Enable (default setting)
• Disable
4. Press Save to make the change or Cancel.
Change the language on
your phone screen
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 60.)
2. Change the language setting.
50
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Using Phone Settings
Changing Keypad Settings
You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections
for more information:
• Using Any Key to Answer the Phone, page 51
• Setting the Keypad to Automatically Lock, page 52
• Changing the Keypad Tones, page 53
Using Any Key to Answer the Phone
You can set your phone to allow the use of any key to answer a call.
If you want to...
Then...
Answer calls by pressing any
key
1. Choose
(Settings) > Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Enable.
4. Press Save to make the change or Cancel.
Note
Disable the Any Key Answer
option
Under the Any Key Answer option, Enabled displays.
1. Choose
(Settings) > Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note
Under the Any Key Answer option, Disabled displays.
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51
Setting the Keypad to Automatically Lock
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can
set the length of time before your phone keypad automatically locks after completing a call.
If you want to...
Then...
Automatically lock the keypad
after using the phone
1. Choose
(Settings) > Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select one of these time intervals:
• 15 seconds
• 30 seconds
• 60 seconds
4. Press Save to make the change or Cancel.
Note
Unlock the keypad
After the chosen time interval expires, the
and the keypad is locked.
icon displays,
1. Press any key and the screen displays “Unlock keypad?”
2. Press Yes to unlock the keypad or No to keep the lock.
Turn off the automatic keypad
lock
1. Choose
(Settings) > Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note
Under the Keypad Auto Lock option, Disabled displays.
Tips
• Auto lock is enabled only when the phone is idle and at the main screen.
• The keypad lock is temporarily disabled when you have an incoming call.
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Using Phone Settings
Changing the Keypad Tones
You can enable or disable the tones when you press a key on your keypad.
Change the keypad tone level
1. Choose
(Settings) > Phone Settings > Keypad Settings.
2. Select Keypad Tone.
3. Select one of the following:
• Disable—Plays no keypad tone.
• Normal—Plays tone when keys are pressed.
• Loud—Plays louder tone when keys are pressed.
The
icon appears next to your selection.
4. Press Save to make the change or Cancel.
Viewing Your Network Profile List
Network profiles provide predefined settings for access to the wireless network and for authentication
and encryption in your system. Your system administrator defines network profiles. You might have
more than one network profile available to you, so you can access wireless network configurations at
locations that use different SSIDs or authentication types.
Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your
phone automatically scans the profiles and selects the network profile with the matching SSID and
settings for that specific wireless network.
Note
Consult with your system administrator if you need to have additional network profiles or
change settings in a profile.
If you want to...
Then...
View the list of enabled
Network Profiles
1. Choose
2. The enabled profiles have the
Note
Tips
• When the
(Settings) > Network Profiles.
next to them.
Because Network profiles are locked, your system administrator
must make changes for you.
locked icon appears next to a menu, see your system administrator for information.
• If you need to change your EAP or LEAP username and password, see Setting Username and
Passwords, page 11, and consult with your system administrator.
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Using Call Logs and Directories
This section describes how you can use call logs and directories in the Directory menu.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls. Each call log holds up to 30
entries.
If you want to...
Then...
View your call logs
1. Press
(Directory).
2. Choose Missed Calls, or Received Calls, or Placed Calls.
Dial from a call log
1. Press
(Directory).
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a phone number.
Note
To edit the displayed number (to add or to remove a prefix), press
Options > EditDial followed by
or
to reposition the cursor. Use the
keypad to enter digits, or press << to delete numbers.
4. Press Dial or
Delete a call record
1. Press
.
(Directory).
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a call record.
4. Choose Options > Delete, or choose Options > Exit.
Delete a call log
1. Press
(Directory).
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Choose Options > Delete, or choose Options > Exit.
Erase your call logs
1. Press
(Directory) to display call logs.
2. Press Clear. Doing so erases all call logs, or choose Options > Exit.
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Directory Dialing
Depending on configuration, your phone can provide access to a corporate directory and personal
directory features:
• Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory is
comprised of Personal Address Book (PAB) and Fast Dials.
– PAB is a directory of your personal contacts.
– Fast Dial allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not
on another call)
1. Choose
(Directory) > Directory Services > Corporate Directory
(name can vary).
2. Use your keypad to enter a search criteria such as a name.
3. Choose
or Options > Submit.
4. Scroll to a listing.
Note
To edit the displayed number (to add or to remove a prefix), choose
Options > EditDial followed by
or
to reposition the cursor. Use
the keypad to enter digits, or press << to delete numbers.
5. Press Dial or
.
Tips
• Use the numbers on your keypad to enter characters on your phone screen. See Entering and
Editing Text, page 11.
• Use the Navigation button on your phone to move between input fields.
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Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Cisco Unified CallManager Release 4.0 and Later
For information about how to set up and use the Personal Directory when connected to a Cisco Unified
CallManager 4.1 or later system, refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified CallManager Release 5.0 and Later
This section describes how to set up and use Personal Directory on your phone when you are connected
to a Cisco Unified CallManager 5.0 or later. Alternately, see Using Personal Directory on the Web,
page 64.
If you want to...
Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
1. Choose
(Services) > Personal Address Book (PAB) Service (exact
name may vary).
Search for a PAB
entry
2. Enter your Cisco Unified CallManager user ID and PIN, then press
Options > Submit.
1. Access Personal Address Book.
2. Enter search criteria and choose Options > Submit.
Note
To get a complete list of your PAB entries, do not enter any search criteria,
and choose Options > Submit.
3. You can choose Options > Previous or Next to move through listings.
4. Scroll to the PAB listing that you want and press Select or
Dial from PAB entry
.
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Press Dial.
4. Scroll to the number that you want to dial and press OK.
5. Press OK again to dial the number.
Delete a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options >Delete.
4. Press OK to confirm the deletion or Cancel.
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Using Call Logs and Directories
If you want to...
Then...
Edit a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options > Edit to modify a name or mail address.
4. If necessary, choose Options > Phones to modify a phone number.
5. Press Update.
Add a new PAB entry
1. Access Personal Address Book.
2. Access the Search page and choose Options > Submit. (You do not need
to input search information first.)
3. Choose Options > New.
4. Use the keypad to enter a name or nickname.
5. Press Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Press Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options > Fast Dial.
4. Scroll to the Fast Dial code that you want to assign to the number and
press Select or
.
Add a new Fast Dial
code (not using a PAB
entry)
1. Choose
(Services)> Personal Address Book.
2. Select Personal Fast Dials.
3. Scroll to a Fast Dial code that is unassigned and press Select or
.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Choose
(Services) > Personal Address Book.
2. Select Personal Fast Dials.
3. Scroll to the listing you want and press Select or
Note
Place a call using a
Fast Dial code
.
You can choose Options > Previous or Next to move through listings.
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
.
3. Press Dial.
4. Choose OK to complete the action.
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57
If you want to...
Then...
Delete a Fast Dial
code
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
.
3. Choose Options > Remove.
Log out of Personal
Directory
1. Choose
vary).
(Services) > Personal Address Book (exact name may
2. Choose Logout.
Tips
• Your system administrator can provide the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
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Accessing Voice Messages
Accessing Voice Messages
When the phone displays “You Have VoiceMail” or has a red blinking light, you can access your
messages from your phone.
Note
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
If you want to...
Then...
Set up and personalize
your voice message
service
1. Press Message or press and hold
See if you have a new
voice message
Look at your phone for these indicators:
[email protected]
.
2. Follow the voice instructions.
• A red blinking light
• A text message, “You Have VoiceMail”
• A flashing message waiting
icon next to your directory
number in
(Line View)
Listen to your voice
messages or access the
voice message system
menu
Send a call to your voice
message system
1. Press Message or press and hold
[email protected]
.
2. Enter your voice message password.
3. Follow the voice instructions to listen to your messages.
Press iDivert.
The iDivert feature automatically transfers a call (including a ringing or
held call) to your voice message system. Callers will hear your voice
message greeting and can leave you a message.
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Accessing Your User Options Web Pages
Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with
other network devices in your company, including your personal computer. You can use your computer
to log in to your Cisco Unified CallManager User Options web pages, where you can control features,
settings, and services for your wireless IP phone. This section includes information for:
• Cisco Unified CallManager Release 4.1 and Later User Options Web Pages, page 60
• Cisco Unified CallManager Release 5.0 and Later User Options Web Pages, page 62
Cisco Unified CallManager Release 4.1 and Later User
Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone
services when you are connected to a Cisco Unified CallManager 4.1 or later system. For more details
about the features you can configure and the phone services to which you can subscribe, refer to
Customizing Your Cisco Unified IP Phone on the Web at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Use these sections for more information about:
• Logging In to the User Options Web Pages, page 60
• Subscribing to Phone Services, page 61
Logging In to the User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
4.1 or later User Options web pages.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
The Cisco Unified CallManager User Options main web page displays.
Select a device after
logging in
1. From the general menu, select your device type (phone model) in the “Select
a device” drop-down list. The context-sensitive menu appears with options
appropriate for the wireless IP phone.
2. Make changes to the options for your wireless IP phone.
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Tips for Navigating the User Options Web Pages
• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See Accessing Your User Options
Web Pages, page 62.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then, do this after you log in and select your device type...
Subscribe to a service
1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Select a service from the “Available Services” drop-down list and click
Continue.
3. Enter more information upon request (such as a zip code or PIN).
4. Click Subscribe.
Change or end
subscriptions
1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Click a service in the “Your Subscribed Services” panel.
3. Click Update after making changes, or click Unsubscribe.
Access a service on
your phone
1. Choose
(Services) > (Service Name).
Learn how to use
phone services
Refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid
e_list.html
2. Select the service that you want.
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Cisco Unified CallManager Release 5.0 and Later
User Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone
services when you are connected to a Cisco Unified CallManager 5.0 or later system. Use these sections
for more details about accessing the User Options web pages and configuring features and subscribing
to phone services:
• Accessing Your User Options Web Pages, page 62
• Configuring Features and Services on the Web, page 63
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
5.0 or later User Options web pages.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from
your system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified CallManager User Options main web page
displays. From this page, you can choose User Options to access User
Settings, Directory features, a Personal Address Book, and Fast
Dials.
To access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options web pages, choose
User Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, verify that the
appropriate device (phone model or Extension Mobility profile) is
selected. If necessary, choose another device from the Name
drop-down menu.
Configure user features
Choose User Options drop-down button to access these features:
• User Settings
• Directory
• Personal Address Book
• Fast Dials
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Accessing Your User Options Web Pages
If you want to...
Then do this...
Configure phone settings
Choose toolbar buttons to access these phone-specific options:
• line settings
• speed dials
• phone services
• service URL
Return to the Device
Configuration page
Choose User Options > Device from any page to verify that you are
configuring the correct device or to change devices.
Tip
Use the Device Configuration page to access all of the configuration options available for your phone
(other pages might not provide access to all options).
Configuring Features and Services on the Web
These topics describe how to configure features and services from your User Options web pages after
logging in. See Accessing Your User Options Web Pages, page 62.
• Setting Up Speed Dials on the Web, page 63
• Using Personal Directory on the Web, page 64
• Setting Up Phone Services on the Web, page 67
• Controlling User Settings on the Web, page 68
• Controlling Line Settings on the Web, page 70
• Using Cisco WebDialer, page 71
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial Numbers
• Abbreviated Dialing
• Fast Dials
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63
Note
For help using speed-dial features, see Speed Dialing, page 36.
If you want to...
Then do this after you log in...
Set up Line View
speed-dial numbers
1. Select the name for the Cisco 7921 device.
2. Click Speed Dials.
3. Enter a phone number as you would dial it.
4. Enter a label for the speed-dial number that is 11 characters or less.
5. Click Save
Note
Set up Abbreviated
Dialing
If you have speed dials configured in your Line View, the speed-dial label
appears next to the
icon.
1. Select the name for the Cisco 7921 device.
2. Click Speed Dials.
3. Enter a phone number as you would dial it and label for an Abbreviated
Dialing code.
4. Click Save.
Note
Set up Fast Dials
Make note of the number for the Abbreviated Dialing Code. Use this code
with Options > AbbrDial to access the speed-dial number.
See Configuring Fast Dials on the Web, page 65.
You can also set up Fast Dials on your phone. See the Using Personal Directory
on Your Phone, page 56.
Tips
• You can have up to six numbers appear in your Line View screen (a combination of line and speed
dial numbers).
• If your speed dial label contains more than 11 characters, use a shorter label because labels are
shortened from the left . For example, "Customer Service" displays as ".....er Service"
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• The Address Book Synchronization Tool (TABSynch)
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Accessing Your User Options Web Pages
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 56.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Then, do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Note
Edit a PAB entry
To locate all entries, leave search information blank and click Find.
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
Delete a PAB entry
1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then, do this after you log in...
Assign a Fast Dial code
to a PAB entry
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 65.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Change the Fast Dial code, if desired.
5. Use the Search Options area to find the appropriate PAB entry.
6. Click a phone number in the Search Results area.
7. Click Save.
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If you want to...
Then, do this after you log in...
Assign a Fast Dial code
to a phone number
(without using a PAB
entry)
1. Choose User Options > Fast Dials.
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
Edit a Fast Dial phone
number
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
2. Search for the Fast Dial entry that you want to edit.
3. Click a component of the entry.
4. Change the phone number.
5. Click Save.
Delete a Fast Dial entry
1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips,
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are
labeled “raw” in the User Options web pages, do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from
your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your
system administrator can give you access to TABSynch and provide detailed instructions.
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Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Select the name for the Cisco 7921 device.
2. Click Phone Services.
3. Click Add New.
4. Choose a service from the drop-down list and click Next.
5. Change the service label and/or enter additional service information, if
available (optional).
Note
If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
6. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services
1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name
1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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67
If you want to...
Then do this after you log in...
Add a service to an
available screen slot
1. Select a device.
2. Click Service URL.
Note
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
3. Choose a service from the Button Service drop-down list.
4. If you want to rename the service, edit the label fields.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
5. Click Save.
6. Click Reset to reset your phone (necessary to see the new label on your
phone).
Access a service on your Choose
phone
(Services) > (Service Name).
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings. Your PIN and password
allow you to access different features and services.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
Note
A password must be 5-127 characters.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
Note
A PIN must be 5-20 numbers.
3. Click Save.
Change the language (locale) for
your User Options web pages
1. Choose User Options > User Settings.
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
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If you want to...
Then do this after you log in...
Change the language (locale) for
your phone screen
1. Go to the Device Configuration page by choosing User
Options > Device.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tips
• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.
• Use your password to log in to your User Options web pages and Cisco WebDialer on your
personal computer.
• For more information about these services, ask your system administrator.
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Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding and line labels.
Note
• You can set up call forwarding (for your primary phone line) directly on your phone. See
Forwarding All Calls to Another Number, page 32.
• To learn about phone settings that you can access directly on your phone, see Using Phone
Settings, page 47.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Select the name for the Cisco 7921 device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
Change the voice
message indicator
setting per line
1. Select your device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Message Waiting Lamp area, choose from various settings.
Note
Typically, the default message waiting setting prompts your phone to
display a light and a message to indicate a new voice message.
5. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Select your device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Line Text Label area, enter a text label.
Note
If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
5. Click Save.
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Tip
You cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User
Options web pages.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking
items in a web browser. Your system administrator must configure this feature for you.
If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 62.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Use WebDialer with
another online
corporate directory
(not your User
Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
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If you want to...
Then...
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial).
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer
settings and prompts.
• Use permanent device—Identifies the wireless IP phone and directory
number (line) that you will use to place WebDialer calls. If you have one
phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name.
To display the host name on your phone, choose
(Settings) >
Network Profile > Network Configuration > Host Name.
• Use Extension Mobility—If selected, prompts WebDialer to use the
wireless IP phone that is associated with your Extension Mobility profile
(if available).
• Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
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Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific softkey templates along with
special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your system administrator based on your
calling needs or work environment.
Note
You can locate User Guides and other documents listed in this table from the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
If you...
Then...
For more information...
Need to handle more calls
on your phone line
Ask your system administrator to
configure your line to support more calls.
Talk to your system
administrator or phone
support team.
Need more than one phone Ask your system administrator to
Talk to your system
line
configure one or more additional directory administrator or phone
numbers for you.
support team.
Need different softkeys,
Ask your system administrator to
such as iDivert, to display configure a new softkey template and
when phone is ringing or in assign it to your phone.
use
Talk to your system
administrator or phone
support team.
Need more speed dial
numbers
See Accessing Your User
Options Web Pages,
page 60.
Verify that you are using all your currently
available speed dial numbers.
If you need additional speed dial numbers,
try using Abbreviated Dialing or
subscribing to the Fast Dial service.
Want to use one directory
number for several phones
Request a shared line. This allows you to
use one number for your desk phone and
your wireless IP phone, for example.
See Using a Shared Line,
page 39.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
73
If you...
Then...
For more information...
Share phones or office
space with coworkers
Consider using:
Ask your system
administrator about these
features and see the:
• Call Park to store and retrieve calls
without using the transfer feature.
• Call Pickup to answer calls ringing on
another phone.
• Tracing Suspicious
Calls, page 41.
• A shared line to view or join
coworkers calls.
• Using a Shared Line,
page 39.
• Cisco Extension Mobility to apply
your phone number and user profile to
a shared phone
• Using Cisco
Extension Mobility,
page 44.
Answer calls frequently or
handle calls on someones
behalf
Ask your system administrator to set up
the AutoAnswer feature for your phone.
See Using AutoAnswer,
page 46.
Want to temporarily apply
your phone number and
settings to a shared Cisco
Unified IP Phone
Ask your system administrator about the
Cisco Extension Mobility service.
See Using Cisco Extension
Mobility, page 44.
Allow or prevent all
phones with the same
shared line to view call
information or join a call
on the shared line
Ask your system administrator to set up
the Privacy feature for those phones.
See Preventing Others
from Viewing or Joining a
Shared-Line Call,
page 41.
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Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
You cannot complete a
call
Explanation
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note
When roaming with your phone, a green blinking light indicates that
the phone is still within the wireless service coverage area.
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after
you dial a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The main phone screen
is not active
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access
point and wireless network.
• Locating network services—Phone is searching for a wireless network
access point.
• Authentication failed—Authentication server did not accept the
security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is
unresponsive
Your system administrator might have disabled Settings on your phone.
Join fails
Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
75
Symptom
Explanation
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails
The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network or wireless Choose
(Settings) > Device Information > Network or WLAN
network configuration data and select the configuration item that you want to view.
Access status data
Choose
want to view.
Access phone call and voice Choose
quality information
(Settings) > Status and select the status item that you
(Settings) > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information
to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranty applicable to
Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to
access and download the Cisco Information Packet and your warranty document from the CD or
Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03B0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
77
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
78
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Index
A
mute 18
navigation 17, 20
abbreviated dialing 63
power/end 17
accessibility 5
right softkey 17
accessories for phone 12
select 17
ad hoc conference, See conference calls
shortcuts 22
answer/send button 18
speaker 17, 45
answering calls 28
volume 18
application button 18
authenticated calls 42
auto keylock 52
AutoAnswer, using 46
C
cable lock for desktop charger 13
call forwarding 32
configuring from CallManager 5.0 web page
B
70
barge
and privacy 41
and shared lines 39
using 40
battery
installing 6
call history
menu options 54
viewing and dialing from 54
call logs
erasing 54
viewing and dialing from 54
removing 6
call park 38
safety notices 3
call pickup 37
billing codes, dialing with 27
call waiting 28
button
CallBack 27
answer/send 18
call-handling, advanced 36
application 18
call-handling, basic 25
left softkey 18
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
1
calls
powering on 10
answering 28
registering 12
compared to lines 22
regulatory domains 5
conference features for 33
safety and performance 2
ending 29
troubleshooting 75
forwarding 32, 70
web-based services for 60
handling multiple 30
Cisco WebDialer 71
holding and resuming 29
conference calls
icons for 23
ad hoc 33
multiple parties on 33
Meet-Me 33, 35
muting 30
parking 38
standard 33
corporate directory
picking up 37
using 55
placing 25, 26
using from CallManager 5.0 web page 71
prioritizing 43
redirecting while ringing 28
secure 42
selecting 23
D
desktop charger
storing and retrieving 38
cable lock 13
transferring 31
docked icon 45
cBarge
See also barge
using 40
Cisco Unified Wireless IP Phone
removing phone from 46
using 45
dialing, options for 25, 26
directory
accessories 12
corporate, using 55
buttons and keys 16
option descriptions 55
cleaning 24
personal, using 56
connecting 6
description of 15
using from CallManager 5.0 web page 71
directory numbers, viewing 18
feature configuration for 24, 73
healthcare environments 5
online help for 21
power supply 4
2
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specifications 46
E
using 12, 45
editing text 11
using external devices 5
encrypted calls 42
healthcare environments 5
ending a call, options for 29
help
entering text 11
accessing 21
Extension Mobility
contents 21
log in 44
log out 44
using 21
hold
using 27
and switching calls 30
and transferring 31
using 29
F
hunt group, logging out of 38
Fast Dial service, dialing with 27
feature buttons, using 20
feature menus 20
features
I
icons
accessibility 5
call state 23
adding additional 73
descriptions of 19
availability of 24
line state 23
forwarding calls, options for 32
signal strength 10
icons, for call states 23
H
indicator light
blink rates 16
handset
using 45
hanging up, options for 29
headset
blinks green 10
colors 16
in service 10
installing, Cisco Unified Wireless IP Phone 6
choosing ringer volume 47, 48
icon 45
mode, using 45
ordering 13
port 17, 45
quality 12
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
3
K
menus, using 20
missed calls, records of 54
keylock 22
MLPP, using 43
keypad lock
auto keylock feature 52
Multilevel Precedence and Preemption
(MLPP) 43
lock keypad 22
multiple calls, handling 30
setting auto keylock 52
mute button 18
unlocking keypad 22, 52
mute, using 30
keypad shortcuts 22
N
L
navigation button 17, 20
LED blink rates 16
network configuration data, locating 76
line settings, controlling on CallManager 5.0
web pages 70
network profile
locked 53
lines
viewing 53
accessing 22
and call forwarding 70
call state icons 23
description of 22
line view icon 22
O
online help, using 21
text label for 70
viewing 22
voice message indicator setting 70
locking phone 13
log out of hunt group 38
P
PAB
dialing from 27
using from web page 65
password
M
changing EAP 53
network EAP 11
Malicious Call Identification (MCID) 41
Meet-Me conferences 33, 35
menu
accessing items 20
setting 11
password, changing on CallManager 5.0 or
later User Options web page 68
Personal Address Book, see PAB
accessing main menus 20
4
OL-10806-01
and shared lines 39
phone
using 41
handset mode 45
lock set 13
push to talk
accessing 44
speaker mode 45
phone buttons
button 44
description 16
using 44
phone lines
description of 22
viewing 18
phone screen
Q
Quality Reporting Tool (QRT), using 76
active call 23
changing display brightness 50
changing display timeout 50
R
changing language 50
received calls, records of 54
changing LED indication 50
redial 25
cleaning 24
regulatory domains 5
feature descriptions 18
remote-in-use for shared lines 39
features of 18
resume, using 29
icons 19
ring pattern
menus 20
change setting 48
phone services
configuring 63
changing with volume button 22
ring tones
phone status line icons 19
changing 47, 48
pickup groups 37
choosing per line 47, 48
PIN, changing on CallManager 5.0 User
Options web pages 68
ringer
volume 47, 48
placed calls, records of 54
placing calls, options for 25, 26
power outage 5
power supply 4
power/end button 17
powering on 10
S
safety and performance 2
secure calls 42
prioritizing calls 43
privacy
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
5
security
T
levels of 42
making and receiving secure calls 42
TABSynch 66
verifying non-secure calls 42
TAPS, using 12
select button
text
description 17
editing 11
using 21
entering 11
selecting calls 23
special characters 12, 17, 18
services, subscribing to 67
Tool for Auto-Registered Phones Support 12
shared lines
transferring, options for 31
and In Use Remote message 39
troubleshooting, data for 75
description of 39
with barge 40
U
with privacy 41
signal strength 10
softkey buttons
labels for 20
using 20
speaker button 17
speaker icon 45
speakerphone
mode, using 45
User Options web pages
accessing 60
CallManager 4.1 or later
accessing and using 60
logging in 60
subscribing to phone services 61
CallManager 5.0 or later
accessing and using 62
special characters, accessing 12, 17, 18
Address Book Synchronization Tool 66
speed dial
configuring features and services with 63
labels 63
device configuration page 62, 63
options 36
Fast Dials, configuring from web page 65
using FastDial 36
language (locale) settings 68
using numbers 36
logging in 62
status data, locating 76
password, changing 68
status line, viewing 20
Personal Directory, using from web page
subscriptions, for phone services 67
suspicious calls, tracing 41
switching calls 30
6
64
PIN, changing 68
speed dial, configuring 63
subscribing to phone services with 67
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V
vibration mode
icon 22
setting 22
voice message indicator
changing setting 70
voice messages
accessing 59
indicator 59
shortcut 22
voice quality data, locating 76
volume
adjusting 47, 48
adjusting during call 46
preserving 46
volume button 18
volume button, using 22
W
warnings 2
warranty
description of terms 77
hardware 77
WebDialer 71
wireless network data, locating 76
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
7
8
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
168 Robinson Road
#28-01 Capital Tower
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Europe Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 800 020 0791
Fax: 31 0 20 357 1100
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco
Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing,
FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys,
MeetingPlace, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase
Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0612R)
© 2007 Cisco Systems, Inc. All rights reserved.
OL-10806-01
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