Dell P1500 Owner`s manual

Dell P1500 Owner`s manual
Dell™ Personal Laser Printer P1500
Owner’s Manual
Look Inside For:
• Setting up Your printer
• Loading Paper
• Understanding the Software
• Installing Printer Drivers
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Order toner cartridges
Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at
www.dell.com/supplies or by phone.
USA
877-465-2968
(877-Ink2You)
Canada
877-501-4803
Mexico
001-800-210-7607
Puerto Rico
UK
800-805-7545
0870 907 4574
Ireland
1850 707 407
France
0825387247
Italy
800602705
Spain
902120385
Germany
0800 2873355
Austria
08 20 - 24 05 30 35
Netherlands
020 - 674 4881
Belgium
02.713 1590
Sweden
08 587 705 81
Norway
231622 64
Denmark
3287 5215
Finland
09 2533 1411
Switzerland
0848 801 888
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Dell™ Personal Laser Printer P1500
Paper
support
Tray 1
Paper support
Manual
feed
Top output
bin
Paper
guide
Front
output door
Operator
panel lights
Optional 250-sheet tray
Use this feature:
When you want to:
Tray 1
Load up to 150 sheets of paper or 10 sheets of
other media.
Paper support
Support media in tray 1 or the top output bin.
Manual feed
Load a single sheet of paper or other media. Use
for transparencies, labels, envelopes, and card
stock.
Paper guides
Adjust the width of the media in tray 1 and the
manual feed.
Operator panel lights
Check the status of your printer.
Top output bin
Stack printed documents face down.
Front output door
Print on specialty media (for example, labels or
card stock).
Optional 250-sheet tray
Increase your paper capacity.
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Parallel cable connector
USB cable
connector
Power switch
Power cord connector
Use this feature:
When you want to:
Parallel cable connector
Connect your computer to your printer parallel
port if you are using a parallel cable.
USB cable connector
Connect your computer to your printer USB port if
you are using a USB cable.
Power cord connector
Plug your printer into a properly grounded
electrical outlet with the power cord (after all other
peripherals have been connected).
Power switch
Turn your printer on or off.
NOTE: You can use either a parallel cable or a USB cable, but do not use both.
Accessing your User’s Guide
To access your User’s Guide, click Start → Programs → Dell Printers →
Dell Laser Printer P1500 → User’s Guide.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of
Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell and DELL logo are trademarks of Dell
Computer Corporation; Microsoft, Windows and Windows NT are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names of their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and
trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
Technical Data and Computer Software clause at DFARS 252.227-7013
and in applicable FAR provisions: Dell Computer Corporation, One Dell
Way, Round Rock, Texas, 78682, USA.
FCC emissions information
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. Refer to the
Drivers and Utilities CD for details.
CAUTION: Safety instructions
•
Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of
procedures other than those specified herein may result in
hazardous radiation exposure.
•
Your product uses a printing process that heats the print media,
and heat can cause certain media to release emissions. You must
understand the section in your operating instructions that
discusses the guidelines for selecting appropriate print media to
avoid the possibility of harmful emissions.
CAUTION: If your product is not marked with this symbol
must be connected to an electrical outlet that is properly
grounded.
, it
•
The power cord must be connected to an electrical outlet that is
near the product and easily accessible.
•
Refer service or repairs, other than those described in the
operating instructions, to a professional service person.
•
This product is designed to meet safety standards with the use of
specific Dell-authorized components. The safety features of some
parts may not always be obvious. Dell disclaims liability associated
with use of non-Dell-authorized components.
7
8
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Contents
Accessing your User’s Guide
. . . . . . . . . . . . . . . . . . . .
FCC emissions information
CAUTION: Safety instructions
4
. . . . . . . . . . . . . . . . . . .
5
. . . . . . . . . . . . . . . . . . .
7
1 Unpack the printer
Attaching an operator panel overlay
. . . . . . . . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . . .
18
2 Install printer supplies
Installing the print cartridge
Removing toner cartridge packaging
. . . . . . . . . . . . . .
18
3 Install the optional 250-sheet drawer
4 Install optional memory cards
Removing the printer side cover
. . . . . . . . . . . . . . . . . .
Removing the system board shield
Installing a memory card
26
. . . . . . . . . . . . . . . . .
28
. . . . . . . . . . . . . . . . . . . . . .
29
. . . . . . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . .
32
Reinstalling the system board shield
Reattaching the printer side cover
Contents
9
5 Load paper
Loading tray 1
. . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading the optional 250-sheet tray
36
. . . . . . . . . . . . . . .
40
. . . . . . . . . . . . . . . . . . . . .
45
. . . . . . . . . . . . . . . . . . . . . . . . .
48
Loading the manual feed
6 Connect your printer
Attaching a cable
Turning on the printer
Software overview
. . . . . . . . . . . . . . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . . . . . . . . .
50
Status Monitor .
. . . . . . . . . . . . . . . . . . . . . . . .
51
Printing Status window
. . . . . . . . . . . . . . . . . . . .
51
Toner Re-order window .
. . . . . . . . . . . . . . . . . . . .
51
Dell Local Printer Setup Utility
. . . . . . . . . . . . . . . .
52
Dell Printer Software Uninstall
. . . . . . . . . . . . . . . .
52
. . . . . . . . . . . . . . . . . . . . . . . . .
53
Driver Profiler
Installing printer drivers
. . . . . . . . . . . . . . . . . . . . .
. . .
53
. . . . . . . . . .
54
If you purchased your Dell printer and computer together
If you purchased your Dell printer separately
Using Windows XP with a USB or parallel cable
. . . . . . . .
Using Windows 2000 with a USB or parallel cable .
. . . . . .
55
56
. . . . . . . . . . . .
57
Using Windows 98 with a USB or parallel cable
Sharing your printer
54
. . . . . . . .
Using Windows Me with a USB or parallel cable
Using Windows NT with a parallel cable
53
. . . . . . . .
57
. . . . . . . . . . . . . . . . . . . . . . . .
59
7 Configure paper trays
Type and size settings
10
Conte nts
. . . . . . . . . . . . . . . . . . . . . . .
62
8 Verify printer setup
Printing a menu settings page
. . . . . . . . . . . . . . . . . . .
66
. . . . . . . . . . . . . . . . . . . . . . . . . . .
70
9 Appendix
Contacting Dell
Dell Software License Agreement
. . . . . . . . . . . . . . . . .
80
Contents
11
12
Conte nts
1
SECTION 1
Unpack the printer
Attaching an operator panel overlay
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1
2
Select a location for your printer.
•
Leave enough room to open the printer cover, output door, and optional 250-sheet
tray. It is also important to allow space around the printer for proper ventilation.
•
Provide the proper environment:
–
A firm, level surface
–
Away from the direct airflow of air conditioners, heaters, or ventilators
–
Free of sunlight, humidity extremes, or temperature fluctuations
–
Clean, dry, and free of dust
Remove all items from the box. Make sure you have the following items:
Power cord
Overlay
Drivers and Utilities CD
Owner’s Manual
Setup diagram
•
Setup diagram
•
Printer with toner cartridge installed
•
Power cord
•
Owner’s Manual
•
Drivers and Utilities CD
•
Operator panel overlay (non-English only)
If any items are missing or damaged, contact Dell at support.dell.com for assistance.
Save the carton and packing material in case you need to repack the printer.
14
Un p a c k t he p ri n te r
Attaching an operator panel overlay
If you have a non-English operator panel overlay in your printer box and want to use it, peel
it off, align it with the operator panel, and press it into place.
U n p a ck the p ri nte r
15
16
Un p a c k t he p ri n te r
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2
SECTION 2
Install printer
supplies
Installing the print cartridge
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Installing the print cartridge
Removing toner cartridge packaging
1
Use the finger tab to pull down the printer cover.
2
Grasp the cartridge handle (behind the packaging tag in the illustration) and pull the
toner cartridge straight up.
Cartridge handle
3
18
Remove the protective foam packaging from the toner cartridge.
Ins ta l l p r i n t er s u p p l i e s
4
Pull off the plastic piece attached to the ends of the toner cartridge.
Discard the plastic piece, foam and paper.
NOTE: Do not touch the photoconductor drum on the bottom of the toner cartridge.
5
Gently shake the cartridge to distribute the toner evenly.
Ins ta l l p ri nt e r s up p l i e s
19
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6
7
Insert the toner cartridge:
a
Align the colored arrows on either side of the cartridge with the corresponding
arrows in the printer.
b
Holding the cartridge by the handle, tilt the cartridge down and guide it between
the toner cartridge grooves.
c
Push down on the cartridge until it is firmly in place.
Close the printer cover.
If you cannot close the printer cover, make sure the toner cartridge is positioned
correctly. Do not force the cover closed.
20
Ins ta l l p r i n t er s u p p l i e s
3
SECTION 3
Install the optional
250-sheet drawer
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To increase paper capacity, you can purchase the optional 250-sheet drawer, which consists
of a base and a tray.
NOTE: If you install the optional 250-sheet drawer at a later time, be sure to turn off the
printer before installing it.
Base
Tray
If you ordered this optional drawer, follow the instructions below to install it.
22
1
Remove the tray from the base.
2
Remove all packing material and tape from the tray and the base.
3
Place the base in the location you have chosen for your printer.
Ins tal l t he optional 250- sh e e t draw er
4
Align the printer with the front of the base and place it on top of the base.
Make sure the base is firmly in place.
Ins ta l l t he o p ti o na l 2 5 0 -s h ee t d r a we r
23
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5
Insert the tray.
When you complete setting up the printer, print a menu settings page to verify the
250-sheet drawer is listed under Installed Features (see page 66).
For more information on loading the 250-sheet drawer, see "Loading the optional 250-sheet
tray" on page 40.
For more information on configuring the 250-sheet drawer for printing, see "Configure
paper trays" on page 61.
24
Ins tal l t he optional 250- sh e e t draw er
4
SECTION 4
Install optional
memory cards
Removing the printer side cover
Removing the system board shield
Installing a memory card
Reinstalling the system board shield
Reattaching the printer side cover
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You can customize your printer memory capacity and connectivity by adding optional cards.
CAUTION: If you are installing memory cards sometime after setting up the
printer, turn the printer off and unplug the power cord before continuing.
Removing the printer side cover
Before installing any memory options, you must remove the printer side cover.
1
26
Open the printer front cover.
In stal l opt ional memor y card s
2
Firmly push in the two oval tabs as you pull open the side cover.
3
Gently pull off the cover and set it aside.
Ins ta l l o p tio n a l m e m o r y c a r d s
27
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Removing the system board shield
Use a No. 2 Phillips screwdriver to remove the system board shield.
1
Remove screw #1 and set it aside.
1
2
3
4
2
28
Loosen screws #2, #3, and #4, but do not remove them.
In stal l opt ional memor y card s
3
Lift the system board shield up over the screws, slide it toward the front of the printer,
and set it aside.
Installing a memory card
Follow the instructions in this section to install either a printer memory card or a flash
memory card.
The system board has two connectors for optional memory cards. You can install a card in
either connector.
NOTICE: Memory cards are easily damaged by static electricity. Touch something metal on the
printer before you touch a memory card.
1
Complete the steps in "Removing the system board shield" on page 28.
Ins ta l l o p tio n a l m e m o r y c a r d s
29
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2
Unpack the printer memory card.
Notches
Connection points
Avoid touching the connection points along the edge of the card. Save the packaging.
3
Align the notches on the bottom of the card with the notches on the connector.
Latch
Latch
30
4
Guide the card between the latches on each end of the connector and push the card
firmly into the connector.
5
Make sure each latch fits over the notch on each end of the memory card.
6
Reattach the metal shield and side cover. See page 31 for instructions.
In stal l opt ional memor y card s
Reinstalling the system board shield
1
Align the shield over the bottom screws, slide it toward the back of the printer, and
lower it down onto the screws.
Ins ta l l o p tio n a l m e m o r y c a r d s
31
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2
Tighten screws #2, #3, and #4, and reattach screw #1 to keep the shield in place.
1
2
3
4
Reattaching the printer side cover
1
Align the top and bottom tabs with the corresponding slots.
Tab
Tab
32
2
As you close the printer side cover, push the oval tabs firmly into the slots.
3
Close the printer front cover.
In stal l opt ional memor y card s
5
SECTION 5
Load paper
Loading tray 1
Loading the optional 250-sheet tray
Loading the manual feed
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Your printer has two standard paper sources: tray 1, which holds up to 150 sheets of plain
paper, and a single-sheet manual feed. Use tray 1 for most print jobs. Use the manual feed
to feed a single page, transparency, envelope, label, or card stock.
Tray 1
Paper support
Paper support
Manual feed
Top output
bin
Front output door
Optional 250-sheet tray
You can increase your printer’s paper capacity with the optional 250-sheet tray.
An output bin on top of the printer holds up to 100 sheets. The single-sheet front output
door provides a straight-through paper path for specialty media, reducing curling and
potential paper jams.
34
Lo a d p ap e r
The following table lists page numbers where you can find loading instructions for each tray.
Source
Capacity
(sheets)
Tray 1
150
Optional
250-sheet
tray
250
Manual feed
1
Paper sizes supported
A4, A5, B5, letter, legal,
executive, folio
Paper types supported
Go to
page...
Plain paper, transparencies,
labels, card stock
36
Plain paper
40
Plain paper, transparencies,
envelopes, labels, card stock
45
L oa d p a p e r
35
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Loading tray 1
Use tray 1, which is behind the manual feed, to feed paper and specialty media.
Tray 1 holds up to 150 sheets of paper, 10 sheets of transparencies or labels, 10 envelopes, 10
sheets of card stock.
36
1
Extend the rear paper support until you hear it click twice.
2
Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex
them again.
Lo a d p ap e r
3
•
If loading:
letterhead paper, insert letterhead with the top of the page pointing down, facing you
L oa d p a p e r
37
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•
envelopes, insert them vertically, flap side down with the stamp area in the top left
corner
To reduce paper jams, do not use envelopes that:
38
Lo a d p ap e r
–
Have excessive curl
–
Are stuck together
–
Are damaged in any way
–
Contain windows, holes, perforations, cutouts, or embossing
–
Use metal clasps, string ties, or metal folding bars
–
Have postage stamps attached
–
Have any exposed adhesive when the flap is in the sealed position
4
Slide the paper guides against the edges of the paper or envelopes.
NOTE: Do not forget to select the paper type and paper size from your software application.
5
Extend the front paper support on the top output bin until you hear it click once.
6
If you are printing on legal size paper, extend the front paper support until you hear it
click twice.
L oa d p a p e r
39
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7
Open the front output door for a straight-through paper path if you are printing on
specialty media.
Loading the optional 250-sheet tray
1
40
Lo a d p ap e r
Grasp the tabs on either side of the tray and pull it completely out of the printer.
2
Make sure the metal plate is pressed down before inserting the tray into the printer.
After the tray is inserted, the metal plate springs back up so the paper can feed into the
printer.
3
If loading A4 or legal size paper, extend the paper support on the front of the tray.
L oa d p a p e r
41
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42
4
Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex
them again.
5
If loading letterhead paper, insert letterhead face down with the top of the page
entering the printer first.
Lo a d p ap e r
6
Make sure the paper is under both corner bucklers and lying flat in the tray.
Corner bucklers
NOTE: When you load the tray, do not exceed the maximum stack height indicated by the label
in the tray. Overfilling the tray may cause paper jams.
L oa d p a p e r
43
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7
Slide the paper guides flush against the edges of the paper.
8
Reinstall the tray, making sure it is pushed all the way in.
NOTE: Do not forget to select the paper type and paper size from your software application.
44
Lo a d p ap e r
Loading the manual feed
Use the manual feed to feed media, one sheet at a time, into your printer.
If you experience problems feeding envelopes or card stock in tray 1, try printing them one
at a time from the manual feed.
Manual feed
1
Extend the rear paper support until you hear it click twice.
2
Extend the front paper support on the top output bin until you hear it click once.
3
If loading legal size paper, extend the paper support until you hear it click twice.
4
Open the front output door if you are printing on specialty media.
5
If loading:
•
letterhead paper, insert one sheet of letterhead with the top of the page pointing
down, facing you
•
card stock, insert one card or sheet vertically
•
envelopes, insert one envelope vertically, flap side down with the stamp area in the
top left corner
L oa d p a p e r
45
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To reduce paper jams, do not use envelopes that:
6
–
Have excessive curl
–
Are stuck together
–
Are damaged in any way
–
Contain windows, holes, perforations, cutouts, or embossing
–
Use metal clasps, string ties, or metal folding bars
–
Have postage stamps attached
–
Have any exposed adhesive when the flap is in the sealed position
Slide the paper guides flush against the edges of the paper or envelope.
NOTE: Do not forget to select the paper type and paper size from your software application.
46
Lo a d p ap e r
6
SECTION 6
Connect your printer
Attaching a cable
Turning on the printer
Software overview
Installing printer drivers
Sharing your printer
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Attaching a cable
NOTE: Before you connect your printer to your computer, you must first complete the
Microsoft® Windows® operating system setup. Refer to the documentation that came with your
computer for instructions.
You can attach your printer using either a USB or parallel cable, but do not use both.
•
A USB port requires a USB cable. Be sure to match the USB symbol on the cable to the
USB symbol on the printer.
•
A parallel port requires an IEEE-1284 compliant parallel cable.
CAUTION: Ensure that the printer, computer, and any attached devices are
turned off and disconnected from electrical outlets before you connect your
printer to your computer.
To attach the printer to a computer:
1
Connect the printer to the computer using a USB or parallel cable.
If you are using a USB cable, plug the printer into a USB port on the back of the
computer, not the USB keyboard.
48
Connect your pri n te r
If you are using a parallel cable, snap down the clips on the printer to secure the
parallel cable.
Turning on the printer
1
Plug one end of the printer cord into the power cord connector at the back of the
printer and the other end into a properly grounded wall outlet.
C on n e c t y o u r p ri nte r
49
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2
Turn on the printer.
All operator panel lights cycle (each light blinks, from top to bottom, and then cycles
again).
If the operator panel lights do not come on when the printer is turned on, make sure
the power cord is firmly plugged in at the back of the printer and at the electrical
outlet.
If the printer is on but nothing prints, or if print jobs are not printing and the Error
light is on solid, make sure the toner cartridge is installed.
Software overview
Use the Drivers and Utilities CD that came with your printer to install a combination of
software applications, depending on your operating system.
Operating
System
Status
Monitor
Printing
Status
Window
Dell
Toner
Re-order
Window
Local
Printer
Setup
Utility
Dell
Printer
Software
Uninstall
Driver
Profiler
Windows 98,
Windows Me
Y
N
N
Y
Y
Y
Windows NT® 4.0
N
N
N
Y
Y
Y
Windows 2000,
Windows XP
N
Y
Y
Y
Y
Y
NOTE: If you purchased your printer and computer separately, you must use the Drivers and
Utilities CD to install these software applications.
50
Connect your pri n te r
Status Monitor
The Status Monitor alerts you when an error or warning occurs, for example, when the top
cover is open or toner is running low.
The Status Monitor launches when you send a print job to the printer and only appears on
the computer screen when an error or warning occurs.
Printing Status window
The Printing Status window displays the status of the printer (Printer Ready, Printer
Offline, and Error-Check Printer) and the name of the job when you send a job to print.
The Printing Status window also displays the level of toner so you can:
•
Monitor the toner level for your printer.
•
Click Order Toner to order replacement toner cartridges.
See "Toner Re-order window" on page 51 for more information.
Toner Re-order window
The Order Toner Cartridges dialog box can be launched from the Printing Status window,
the Programs window, or the desktop icon.
You can order toner by phone or from the Web.
1
Click Start → Programs or All Programs → Dell Printers → Dell Laser Printer
P1500 → Dell Toner Re-Order Application.
The Order Toner Cartridges window appears.
2
If ordering from the Web:
3
a
Choose your printer model from the drop-down list on the screen.
b
Enter your Dell printer Service Tag number in the field provided.
Your Service Tag number is located on your printer.
c
Click Visit Dell’s cartridge ordering web site.
If ordering by phone, call the number that appears under the By Telephone heading.
C on n e c t y o u r p ri nte r
51
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Dell Local Printer Setup Utility
Use the Dell Local Printer Setup Utility to change and save printer settings not available
from the printer driver. When you change these settings, they remain in effect until you
make another selection and apply it, or until you restore the original printer settings (called
factory default settings). The settings are organized by menu, much like a printer operator
panel.
The Dell Local Printer Setup Utility is installed automatically on your computer when you
install the Dell printer driver. Click Start → Programs → Dell Printers → Dell Laser Printer
P1500 → Dell Local Printer Setup Utility.
Dell Printer Software Uninstall
Use the Uninstall software utility to remove any currently installed printer software or
printer objects.
For Windows 98, Windows 2000, Windows Me, or Windows NT 4.x you can access the
Uninstall software utility two ways:
1
2
52
Click Start → Settings → Printers.
a
Select the printer object to uninstall, and then right-click the mouse.
b
Select Dell Software Uninstall.
c
Select the components to uninstall, and then click Next.
d
Click Uninstall Now.
e
Click OK when the uninstall is complete.
Click Start → Programs → Dell Printers → Dell Laser Printer P1500.
a
Select Dell Printer Software Uninstall.
b
Select the components to uninstall, and then click Next.
c
Click Uninstall Now.
d
Click OK when the uninstall is complete.
Connect your pri n te r
For Windows XP:
1
Click Start →Αll Programs →Dell Printers →Dell Laser Printer P1500.
2
Select Dell Printer Software Uninstall.
3
Select the components to uninstall, and then click Next.
4
Click Uninstall Now.
5
Click OK when the uninstall is complete.
Driver Profiler
Use the Driver Profiler to create driver profiles that contain custom driver settings. A driver
profile can contain a group of saved printer driver settings and other data for things such as:
•
Print orientation and N-Up (document settings)
•
Installation status of an output tray (printer options)
•
User-defined paper sizes (custom papers)
•
Simple text and watermarks
•
Overlay references
•
Font references
•
Form associations
Installing printer drivers
A printer driver is software that lets your computer communicate with your printer.
If you purchased your Dell printer and computer together
The printer drivers and utilities described in the Software Overview are automatically
installed—you are ready to print!
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If you purchased your Dell printer separately
To obtain all the features described in the Software Overview, use the Drivers and
Utilities CD to install it. Use the following table to find the instructions you need for your
operating system.
Computer operating system
Go to page ...
Windows XP
54
Windows 2000
55
Windows Me
56
Windows NT 4.x
57
Windows 98
57
You need to complete Microsoft’s Plug and Play before installing the driver from your
printer drivers CD.
Using Windows XP with a USB or parallel cable
NOTE: Business versions of Windows XP require that you have administrative access to install
printer drivers on your computer.
When you attached the cable and turned on the printer, the Found New Hardware Wizard
appeared on your computer screen.
1
Insert the Drivers and Utilities CD into your computer.
The Wizard automatically searches for an appropriate driver.
2
Scroll through the list of drivers until you see D:\drivers\win_2000\dkaae1da.inf
selected in the Location column. Instead of D:\ you will see the letter of your
CD-ROM drive.
3
Click Next.
The wizard copies all of the necessary files and installs the printer drivers.
54
4
Click Finish when the software is installed.
5
Launch the Drivers and Utilities CD: click Start → Run and browse your CD drive (for
example, type D:\ where D is the drive letter of your CD).
6
Select SETUP.EXE, and then click OK.
Connect your pri n te r
7
When the Dell Drivers and Utilities screen appears, click Install to install the
additional software for your printer.
When all of the files are installed on your computer, the Congratulations screen
appears.
8
Click Print a Test Page to verify printer setup.
9
Click Finish when the test page prints successfully.
10
Close the Drivers and Utilities CD screen.
Using Windows 2000 with a USB or parallel cable
When you attached the cable and turned on the printer and computer, the Found New
Hardware Wizard screen appeared on your computer screen.
1
Insert the Drivers and Utilities CD, and then click Next.
2
Select Search for a suitable driver, and then click Next.
3
Only select Specify a location, and then click Next.
4
Browse to the location of the printer driver on the Drivers and Utilities CD.
D:\Drivers\Win_2000\
Replace D:\ with the letter of your CD-ROM drive (for example, type D:\ where D is
the drive letter of your CD).
5
Click Open, and then click OK.
6
Click Next to install the driver that is displayed.
7
Click Finish when the software is installed.
8
When the Dell Drivers and Utilities CD screen appears, choose Install to install the
additional software for your printer.
When all the files are installed on your computer, the Congratulations screen appears.
9
Click Print a Test Page to verify printer setup.
10
Click Finish when the test page prints successfully.
11
Close the Drivers and Utilities CD screen.
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Using Windows Me with a USB or parallel cable
NOTE: Depending on the software and printers already installed on your computer, your screens
may vary from those in the instructions.
If you attached a USB cable, you must install both a USB port driver and a custom print
driver.
When you attached the cable and turned on the printer and computer, the Add New
Hardware Wizard screen appeared on your computer screen.
1
Insert the Drivers and Utilities CD.
The Wizard automatically searches for the USB driver on the CD and installs it.
NOTE: If you are using a parallel cable, skip to step 3.
2
After the USB port driver is found, click Finish.
3
Select Automatic search for the best driver (recommended), and then click Next.
The wizard searches for a printer driver.
4
Select your printer and driver from the list on the screen, and then click OK. Use the
following table to identify the driver for your language.
If your computer
uses this language
Select the driver from the list
(Replace the D:\ in the table with the letter of
your CD-ROM drive)
56
English
D:\DRIVERS\WIN_9X\ENGLISH\LMPCL5C.INF
French
D:\DRIVERS\WIN_9X\FRENCH\LMPCL5C.INF
German
D:\DRIVERS\WIN_9X\GERMAN\LMPCL5C.INF
Italian
D:\DRIVERS\WIN_9X\ITALIAN\LMPCL5C.INF
Spanish
D:\DRIVERS\WIN_9X\SPANISH\LMPCL5C.INF
5
Use the default printer name (for example, Dell Laser Printer P1500) or type a unique
name for your printer, and then click Next.
6
A test page will print automatically. Click YES when the test page prints successfully.
Connect your pri n te r
7
Click Finish to complete the installation and close the wizard. You are now ready to
print.
8
Launch the Drivers and Utilities CD: click Start → Run and browse your CD drive (for
example, type D:\ where D is the drive letter of your CD).
9
Select SETUP.EXE, and then click OK.
10
When the Dell Drivers and Utilities CD screen appears, click Install to install the
additional software for your printer.
If you are prompted to restart your computer, click Yes.
Otherwise, the Congratulations screen appears.
11
Close the Drivers and Utilities CD screen.
Using Windows NT with a parallel cable
NOTE: USB support is not available for Windows NT operating systems.
NOTE: You need administrative access to install printer drivers on your computer.
1
Insert the Drivers and Utilities CD.
2
Click Install.
When all the files are installed on your computer, the Congratulations screen appears.
3
Click Finish to complete the installation and close the wizard. You are now ready to
print.
4
Close the Drivers and Utilities CD screen.
Using Windows 98 with a USB or parallel cable
NOTE: Depending on the software and printers already installed on your computer, your screens
may vary from those in the instructions.
If you attached a USB cable, you must install both a USB port driver and a custom print
driver.
When you attached the cable and turned on the printer and computer, the Add New
Hardware Wizard screen appeared on your computer screen.
1
Insert the Drivers and Utilities CD, and then click Next.
NOTE: If you are using a parallel cable, skip to step 7.
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2
Select Search for the best driver for your device (recommended), and then click Next.
3
Select CD-ROM drive only, and then click Next.
4
After the wizard finds the USB port driver, click Next.
5
When the USB port driver is installed, click Finish.
The wizard prompts you to search for new drivers.
6
Click Next to search for a printer driver.
7
Select Search for the best driver for your device (recommended), and then click Next.
8
Only select Specify a location and browse to the location of the printer driver on the
Drivers and Utilities CD, and then click OK.
Use the following table to identify the driver for your language.
If your computer
uses this language
Select the driver from the list
(Replace the D:\ in the table with the letter of
your CD-ROM drive)
9
58
English
D:\DRIVERS\WIN_9X\ENGLISH\LMPCL5C.INF
French
D:\DRIVERS\WIN_9X\FRENCH\LMPCL5C.INF
German
D:\DRIVERS\WIN_9X\GERMAN\LMPCL5C.INF
Italian
D:\DRIVERS\WIN_9X\ITALIAN\LMPCL5C.INF
Spanish
D:\DRIVERS\WIN_9X\SPANISH\LMPCL5C.INF
Highlight the driver, and then select to install the updated driver (recommended).
10
Click Next.
11
Click Next to complete installation.
12
Use the default printer name (for example, Dell Laser Printer P1500) or type a unique
name for your printer, and then click Next.
13
Click Finish.
14
A test page will print automatically. Click YES when the test page prints successfully.
15
Click Finish to complete the installation. You are now ready to print.
16
Launch the Drivers and Utilities CD: click Start → Run and browse your CD drive (for
example, type D:\ where D is the drive letter of your CD).
Connect your pri n te r
17
Select SETUP.EXE, and then click OK to launch the Dell Drivers and Utilities CD.
18
When the Dell Drivers and Utilities screen appears, click Install to install the
additional software for your printer.
If you are prompted to restart your computer, click Yes.
Otherwise, the Congratulations screen appears.
19
Close the Drivers and Utilities CD screen.
Sharing your printer
To share your new printer with other users, you need to set it up to be shared, and then copy
the printer drivers to their computers:
1
Click Start → Settings → Printers.
2
Select the Dell Laser Printer P1500 icon.
3
Click File → Sharing.
4
Check the Shared as check box, and then type a name in the Shared Name text box.
5
Click Additional Drivers and select the operating systems of all other users printing to
this printer.
6
Click OK.
If you are missing files, you are prompted to insert the computer operating system CD.
To check that the printer was successfully shared:
•
Make sure the printer object in the Printers folder shows it is shared. For example, in
Windows 2000, a hand is shown underneath the printer icon.
•
Browse Network Neighborhood. Find the host name of the server and look for the
shared name you assigned to the printer.
Other users who want to connect to your printer need to install the printer drivers on their
computer:
1
Insert the Drivers and Utilities CD that came with the shared printer, and then click
Install.
2
Click I am installing software for a printer that is shared through another computer.
3
Type the name of the computer and printer share name. For example,
\\server1\dellprinter
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To find out the computer name, browse Network Neighborhood. Find the name of the
computer and look for the shared name you assigned to the printer.
When all the files are installed on your computer, the Congratulations screen appears.
60
4
Click Print a Test Page to verify printer setup.
5
Click Finish when the test page prints successfully.
Connect your pri n te r
7
SECTION 7
Configure paper trays
Type and size settings
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Type and size settings
Set the driver and Dell Local Printer Setup Utility to the type and size of paper loaded in
the paper trays.
1
Launch the Dell Local Printer Setup Utility (Start →Programs →Dell Printers →Dell
Laser Printer P1500 →Dell Local Printer Setup Utility).
2
Select your Dell Laser Printer P1500.
3
Click OK.
4
In the left column, click Paper.
5
In the right column, go to the Tray 1 section. Specify what size and type of media you
loaded into tray 1.
6
In the right column, go to the Tray 2 section. Specify what size and type of media you
loaded into tray 2.
7
On the Menu Bar, Click Actions →Apply Settings.
8
Close the utility.
NOTE: If you change the size or type of media loaded into either tray, use the Local Printer
Setup Utility to reconfigure the tray.
9
Update your driver by following the instructions in the table.
Windows XP
1 Click Start →Settings →Printers and Faxes.
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Options) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
Windows 2000
1 Click Start →Settings →Printers.
Windows NT 4.0
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Options) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
Windows Me
1 Click Start →Settings →Printers.
Windows 98
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Features) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
62
C o n fi g ur e p a p e r tr a y s
If Update is unavailable, follow these steps:
a
In the Available Options list, click 250-sheet tray or 500-sheet tray.
b
Click Add.
c
Click OK, and then close the Printers folder.
If Update Now is unavailable, follow these steps:
a
In the Options list, find 250-sheet tray or 500-sheet tray.
b
Change the setting from Not Installed to Installed.
c
Click OK, and then close the Printers folder.
C o n fi g u r e p a p e r tr a y s
63
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C o n fi g ur e p a p e r tr a y s
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8
SECTION 8
Ve r i f y p r i n t e r s e t u p
Printing a menu settings page
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Printing a menu settings page
Print a menu settings page for a list of current printer settings.
1
When the Ready/Data light is on solid, press and release Continue to print the page.
2
On the menu settings page:
•
Verify that the options you installed are correctly listed under “Installed Features.”
If an option you installed is not listed on the menu settings page, turn the printer
off, unplug the power cord, and reinstall the option.
•
Verify that the amount of memory installed is correctly listed under “Printer
Information.” Verify that the paper trays are configured for the sizes and types of
paper you loaded.
NOTE: When you add or remove the optional 250-sheet tray, remember to update the printer’s
configuration through your printer driver.
For tips on successful printing, examples of common operator panel light sequences, ways
to improve print quality, solutions for printing problems, and instructions for replacing
supplies, refer to the Dell Personal Laser Printer P1500 User’s Guide on the Drivers and
Utilities CD (Start → Programs → Dell Printers → Dell Laser Printer P1500 → User’s
Guide).
66
Ve ri f y p ri n te r se t up
3
Update your driver by following the instructions in the table. If the printer is on the
network, update the driver for each client.
Windows XP
1 Click Start →Settings →Printers and Faxes.
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Options) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
Windows 2000
1 Click Start →Settings →Printers.
Windows NT 4.0
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Options) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
Windows Me
1 Click Start →Settings →Printers.
Windows 98
2 Right-click the Dell Laser Printer P1500 icon.
3 Click Properties →Device (or Features) →Update (or Update Now).
4 Click OK →OK. Close the Printers folder.
If Update is unavailable, follow these steps:
a
In the Available Options list, click 250-sheet tray.
b
Click Add.
c
Click OK, and then close the Printers folder.
If Update Now is unavailable, follow these steps:
a
In the Options list, find 250-sheet tray.
b
Change the setting from Not Installed to Installed.
c
Click OK, and then close the Printers folder.
Ver if y p r int er se t up
67
68
Ve ri f y p ri n te r se t up
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9
SECTION 9
Appendix
Contacting Dell
Limited Warranties and Return Policy
Dell Computer Corporation Ink and Toner Cartridges
Limited Warranties
Dell Software License Agreement
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Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Technical Support
70
Appendix
Area Codes,
Local Numbers, and
Toll-Free Numbers
02 481 92 88
Customer Care
02 481 91 19
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
TechFax
toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
[email protected]
Country Code: 45
1 866 440 3355
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: [email protected]
Country Code: 358
E-mail Support (servers):
[email protected]
City Code: 9
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Corporate
Technical Support
Customer Care
72
Appendix
0825 004 719
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
Global Segment Customer Care
06103 766-7200
0180-5-224400
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
Gold Technical Support
India
Area Codes,
Local Numbers, and
Toll-Free Numbers
080044149518
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Technical Support
1600 33 8045
Sales
1600 33 8044
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: [email protected]
Country Code: 353
Ireland Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/SalesFax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
74
Appendix
02 577 821
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
Mexico
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Customer Technical Support
International Access Code: 00
Country Code: 52
3420808075
toll-free: 080016884
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail (Technical Support):
Country Code: 31
(Enterprise): [email protected]
City Code: 20
(Latitude): [email protected]
Area Codes,
Local Numbers, and
Toll-Free Numbers
(Inspiron): [email protected]
(Dimension): [email protected]
(OptiPlex): [email protected]
(Dell Precision): [email protected]
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
[email protected]
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
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Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: [email protected]
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
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Country (City)
International Access Code
Country Code
City Code
Spain (Madrid)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 46
E-mail Support for Latitude and Inspiron:
[email protected]
City Code: 8
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers:
[email protected]
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
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20 140 14 44
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
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toll-free: 1-877-DELLTTY
(1-877-335-5889)
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see
your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.,
the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only ninety days. The limited warranty begins on the date of the packing slip or invoice. The
warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the
availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service
1-877-459-7298
Government and Education Customers:
Technical Support and Customer Service
1-877-459-7298
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
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When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
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What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
•
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New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
date on the packing slip or invoice. To return applications software or an operating system that has been
installed by Dell, you must return the entire computer. A different return policy applies to nondefective
products purchased through Dell's Software and Peripherals division by customers of our Small and Medium
Business divisions. Those products may be returned within thirty days from the date on the packing slip or
invoice, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total
Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell |
EMC storage products, EMC-branded products, or enterprise software.
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the date on
the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts
may be returned within fourteen days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•
Non-Dell branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only ninety days. The limited warranty begins on the date of the packing slip or invoice. The
warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms
and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
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Appendix
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or
credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject
to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by
Dell, the whole system must be returned, along with any media and documentation that may have been included
in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
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Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product
documentation that accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not
include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
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Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
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Dell Computer Corporation
Ink and Toner Cartridges Limited Warranties
The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin
America. Refer to the appropriate limited warranty accordingly.
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that they
will be free from defects in material and workmanship for the life of the cartridge and that for genuine
Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on
the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without
charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your
return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace
the product because it has been discontinued or is not available, we will either replace it with a comparable
product or reimburse you for the cartridge purchase cost, at Dell’s sole option. This limited warranty does not
apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from
misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS,
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES
OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION
LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE TERMINATES
IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL
IS RESPONSIBLE.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
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Ink and Toner Cartridges Limited Warranty (Latin America Only)
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the
cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
For the original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free
from defects resulting from material or manufacturing process for one year beginning from the date of delivery.
If this product presents defects resulting from either material or manufacturing process, it will be replaced without
charge during the limited warranty period if returned to Dell.
In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In
Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the
cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to
choose between replacing it by a similar product or reimbursing you for the purchase cost.
This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.
Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal
rules that may apply.
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Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This
agreement covers all software that is distributed with the Dell product, for which there is no
separate license agreement between you and the manufacturer or owner of the software
(collectively the "Software"). By opening or breaking the seal on the Software packet(s),
installing or downloading the Software, or using the Software that has been preloaded or is
embedded in your computer, you agree to be bound by the terms of this agreement. If you
do not agree to these terms, promptly return all Software items (disks, written materials,
and packaging) and delete any preloaded or embedded Software.
You may use one copy of the Software on only one computer at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses. "Use"
means loading the Software in temporary memory or permanent storage on the computer.
Installation on a network server solely for distribution to other computers is not "use" if (but
only if) you have a separate license for each computer to which the Software is distributed.
You must ensure that the number of persons using the Software installed on a network
server does not exceed the number of licenses that you have. If the number of users of
Software installed on a network server will exceed the number of licenses, you must
purchase additional licenses until the number of licenses equals the number of users before
allowing additional users to use the Software. If you are a commercial customer of Dell or a
Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an
audit of your use of the Software during normal business hours, you agree to cooperate with
Dell in such audit, and you agree to provide Dell with all records reasonably related to your
use of the Software. The audit will be limited to verification of your compliance with the
terms of this agreement.
The Software is protected by United States copyright laws and international treaties. You
may make one copy of the Software solely for backup or archival purposes or transfer it to a
single hard disk provided you keep the original solely for backup or archival purposes. You
may not rent or lease the Software or copy the written materials accompanying the
Software, but you may transfer the Software and all accompanying materials on a
permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any
transfer must include the most recent update and all prior versions. You may not reverse
engineer, decompile or disassemble the Software. If the package accompanying your
computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks
appropriate for your computer. You may not use the disks on another computer or network,
or loan, rent, lease, or transfer them to another user except as permitted by this agreement.
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Appendix
Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and
workmanship under normal use for ninety (90) days from the date you receive them. This
warranty is limited to you and is not transferable. Any implied warranties are limited to
ninety (90) days from the date you receive the Software. Some jurisdictions do not allow
limits on the duration of an implied warranty, so this limitation may not apply to you. The
entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the
price paid for the Software or (b) replacement of any disk not meeting this warranty that is
sent with a return authorization number to Dell, at your cost and risk. This limited warranty
is void if any disk damage has resulted from accident, abuse, misapplication, or service or
modification by someone other than Dell. Any replacement disk is warranted for the
remaining original warranty period or thirty (30) days, whichever is longer.
Dell does NOT warrant that the functions of the Software will meet your requirements or
that operation of the Software will be uninterrupted or error free. You assume responsibility
for selecting the Software to achieve your intended results and for the use and results
obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may
have others, which vary from jurisdiction to jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not apply to you.
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U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at 48
C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48
C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users
acquire the software and documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.
General
This license is effective until terminated. It will terminate upon the conditions set forth
above or if you fail to comply with any of its terms. Upon termination, you agree that the
Software and accompanying materials, and all copies thereof, will be destroyed. This
agreement is governed by the laws of the State of Texas. Each provision of this agreement is
severable. If a provision is found to be unenforceable, this finding does not affect the
enforceability of the remaining provisions, terms, or conditions of this agreement. This
agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the
maximum extent permitted by law, any right to a jury trial with respect to the Software or
this agreement. Because this waiver may not be effective in some jurisdictions, this waiver
may not apply to you. You acknowledge that you have read this agreement, that you
understand it, that you agree to be bound by its terms, and that this is the complete and
exclusive statement of the agreement between you and Dell regarding the Software.
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Appendix
Index
A
I
A4, loading, 37, 41, 45
installing
flash memory, 29
memory cards, 29
printer drivers, 53
using Windows 2000, 55
using Windows 98, 57
using Windows Me, 56
using Windows NT, 57
using Windows XP, 54
printer memory, 29
A5, loading, 37, 42, 45
attaching an overlay, 15
B
B5, loading, 37, 42, 45
C
cables, power, 49
card stock, loading, 37
L
local printer setup utility,
using, 52
M
maximum stack height, trays
1, 2, 3, 43
memory cards
flash, 29
installing, 29
menu settings page,
printing, 66
metal shield, reinstalling, 31
legal, loading, 39, 41, 45
letter, loading, 37, 45
O
D
letterhead, loading, 37, 42, 45
option cards, memory, 29
driver profiler, using, 53
loading
card stock, 37, 45
envelopes, 37, 45
paper
A4, 37, 45
A5, 37, 45
B5, 37, 45
executive, 37, 45
legal, 39, 41, 45
letter, 37, 45
letterhead, 37, 45
transparencies, 37, 45
trays 1, 2, and 3, 36
ordering supplies, 2
drivers, installing, 53
E
envelopes, loading, 38, 45
executive, loading, 37, 42, 45
F
flash memory, installing, 29
overlay, attaching, 15
P
printer
memory, 29
sharing, 59
turning the power on, 49
unpack, 14
printer software uninstall,
using, 52
Index
97
printing status window,
using, 51
printing, menu settings
page, 66
R
reinstalling, metal shield, 31
U
uninstall software, 52
unpacking, printer, 14
W
warranty, 81
Windows 2000, drivers, 55
Windows 98, drivers, 57
S
Windows Me, drivers, 56
safety information, 7
Windows NT, drivers, 57
sharing the printer, 59
Windows XP, drivers, 54
software applications
driver profiler, 53
local printer setup utility, 52
printing status, 51
status monitor, 51
toner re-order, 51
uninstall, 52
stack height, maximum
trays 1, 2, 3, 43
status monitor, using, 51
supplies, ordering, 2
T
toner re-order window,
using, 51
toner, ordering, 2
transparencies, loading, 37,
45
turning on the printer, 49
Index
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