Dell PowerEdge External Media System 1434 User manual

Dell PowerEdge External Media System 1434 User manual
Hardware & System Requirements
This document explains the system terminology, describes the software,
hardware, and network system specifications that are required to run OfficeMate/
ExamWRITER software effectively, and illustrates the implementation methods
you can use when setting up your OfficeMate/ExamWRITER software:
•
System Terminology, 2
•
Software Requirements, 3
•
Workstation Requirements, 5
•
Peripheral Requirements, 7
•
Server Requirements, 8
•
Network Requirements, 14
•
Backup Requirements, 15
•
Installation Requirements, 16
•
Implementation Methods, 17
NOTES
• The requirements outlined in this document represent the
minimum hardware and system specifications required to
effectively use the OfficeMate/ExamWRITER software. Failure to
meet these requirements will noticeably degrade the performance
of the software.
• In addition to these requirements, review and adhere to the
requirements and recommendations provided by your other
software and equipment vendors. For example, ECRVault requires
a dedicated server with its own specifications.
• Eyefinity highly recommends employing certified operating
system and networking technicians to install and manage your
computer systems. Eyefinity does not provide support for your
computer systems.
• If you are unsure about whether your systems meet the minimum
requirements, or if you're considering purchasing hardware,
hardware support, or a hosting service, go to http://
www.officemate.net/system_vendors.aspx.
• These system requirements are routinely reviewed and updated.
Visit our website to view the latest system requirements. This
document was updated on March 30, 2015.
®
Hardware & System Requirements
1
Hardware & System Requirements
System Terminology
System
Terminology
client or workstation
A computer that is connected to the server and relies
on the server for data files and network connections.
dedicated server
network
A network in which one computer is designated as the
server and only handles network administration tasks.
Other computers, or clients, are dependent on the
server for network connections. A dedicated server is
recommended for large networks with more than three
users. Dedicated server networks are fast and can
handle multiple users.
network
A physically interconnected group of computers
running software that allows them to share files and
resources.
peripheral
An external hardware component added to your
computer to extend functionality. Peripherals can
include printers, scanners, keyboards, mice, cameras,
and more. Peripherals may be wired or wireless.
printer server
A computer (either a client or a server) that has a
printer physically attached to it. Other workstations
may print to the printer via the network, but print jobs
are controlled by the print server.
server
A computer running administrative software that
controls access to the network and its resources. The
server acts as the network’s file cabinet, providing data
files to other computers on the network.
Terminal Server
Terminal Services allows a user to access OfficeMate/
ExamWRITER on a remote computer over your
network.
If the workstations in your practice (single or multiple
locations) access the OfficeMate/ExamWRITER
applications via a network connection to a central
server, you may have a Terminal Services environment.
If the OfficeMate/ExamWRITER applications reside on
individual workstations in your practice (single or
multiple locations), you have a non-Terminal Services
environment.
2
Hardware & System Requirements
Hardware & System Requirements
Software Requirements
Software
Requirements
Software
Requirement
Server Operating
Operating System
System
Notes
Supported Editions
Unsupported Editions
Windows Server®
2012 R2 1
Standard
Foundation
Essentials (formerly Small
Business Server)
Datacenter
Windows Server
2008 R2 2, 3
Standard
Foundation (1–5 users)
Web
HPC
Enterprise
Datacenter
Itanium
Small Business Server
Windows Server
2003 R2 2, 4
Standard
Web
Enterprise
1
Requires OfficeMate/ExamWRITER v10.8 or later.
2 OfficeMate/ExamWRITER
3
runs in 32-bit and 64-bit environments.
Foundation supports only a single processor.
Microsoft is ending support for Windows Server 2003 on July 14, 2015. All
HIPAA-covered entities should upgrade to Windows Server 2008 or later.
4
Install the latest service pack and critical updates for your operating system. Ensure
that your computer is certified for the operating system that you are using.
Hardware & System Requirements
3
Hardware & System Requirements
Software Requirements
Software
Requirement
Workstation
Operating System Operating System
Notes
Supported Editions
Unsupported Editions
Windows® 8 5, 6
Pro
Enterprise
Basic
Windows 7 5
Professional
Ultimate
Starter
Home Basic
Home Premium
Windows XP 7
Professional
Starter
Home
Media Center
5
OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.
Eyefinity supports OfficeMate/ExamWRITER v10.7 on Windows 8 Pro Edition and
Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on
Windows 8.
6
7 Microsoft ended support for Windows XP on April 8, 2014. All HIPAA-covered
entities should upgrade to Windows 7 or 8.
Install the latest service pack and critical updates for your operating system. Ensure
that your computer is certified for the operating system that you are using.
Windows Vista is no longer supported.
SQL Database
Server
Number of Users Database Size
SQL Database Server
1–25
4 GB or less
Microsoft SQL Server 2005 Express
10 GB or less
Microsoft SQL Server 2008 R2 Express
10 GB or more
Microsoft SQL Server 2008 R2 Standard
Microsoft SQL Server 2005 R2 Standard
Any size
Microsoft SQL Server 2008 R2 Standard
Microsoft SQL Server 2005 R2 Standard
25 or more
Microsoft® SQL Server 2008 R2 Express and 2005 Express require no licensing fees.
Microsoft SQL Server 2005 Express is installed as part of the initial OfficeMate
installation.
The recommended edition of Microsoft SQL Server is based on the number of users,
database size, and network configuration.
On seeking the appropriate version of Microsoft SQL Server Edition that best fits
your needs, we recommend consulting a Microsoft Certified Technician.
4
Hardware & System Requirements
Hardware & System Requirements
Workstation Requirements
Software
Requirement
Notes
Windows Installer
Windows Installer 4.5
Windows Installer 4.5 must be installed on the server and
each workstation. You can download and install it for free
from Microsoft’s website at http://www.microsoft.com/
downloads/en/
details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d0
56d6f9f4&displaylang=en.
Windows
PowerShell
Windows PowerShell 1.0 Windows PowerShell 1.0 must be installed on the server.
You can download and install it for free from the Microsoft
website at http://support.microsoft.com/kb/926139.
Windows PowerShell does not need to be installed on
your workstations.
Microsoft .NET
Framework
Microsoft .NET
Framework 3.5 SP1 and
4.0
Microsoft .NET Framework 3.5 SP1 and 4.0 must be
installed on the server and every workstation.
.NET Framework 3.5 is installed as part of Windows 7 and
8. You can download it for free from Microsoft’s website at
http://www.microsoft.com/downloads/
details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81D
A479AB0D7&displaylang=en.
You can download .NET Framework 4.0 for free from
Microsoft at http://www.microsoft.com/en-us/download/
details.aspx?id=17851.
Word Processor
Workstation
Requirements
Any word processor
capable of opening
rich-text format (RTF)
files
Microsoft Word, Microsoft WordPad, or OpenOffice Writer
are all suitable word processors. Such web-based word
processors as Google Drive will not work with OfficeMate
and ExamWRITER.
Refer to “Software Requirements” on page 3 for a complete list of supported
operating systems.
NOTE
Eyefinity highly recommends employing certified operating system
and networking technicians to install and manage your computer
systems. Eyefinity does not provide support for your computer
systems.
Hardware & System Requirements
5
Hardware & System Requirements
Workstation Requirements
Hardware
Requirement
Best-Fit Workstation
Processor
Intel® Core™ 2 Duo
Processor E8400 or better
Dell™ OptiPlex™ 300
Series
Memory
3 GB or higher
Hard Drive Size
60 GB or higher with at least
8 GB free for the software
Lenovo® ThinkCentre® M58
Series
Hard Drive Type
SATA 7200 rpm
Video Adapter &
1280×1024 pixels (24-bit)
Screen Resolution
Monitor
6
17-inch
Hardware & System Requirements
HP Compaq 4000 Series
Think Smart Vision Series
Workstations
Hardware & System Requirements
Peripheral Requirements
Peripheral
Requirements
Peripherals are components that you attach to your computer to add functionality.
Peripherals may include printers, scanners, and backup media. Although
Eyefinity outlines the following requirements for peripherals, not every peripheral
is required.
Peripheral
Requirement
Notes
Document Printer
Business-grade laser
printer
Multifunction printers may not
operate properly and are not
recommended. Eyefinity tests its
products with HP LaserJet®
printers. Use PCL5e-compatible
printers; some forms will not print
correctly on non-PCL5e–
compatible printers.
Label Printer
Dymo LabelWriter 400
Dymo LabelWriter 450
Barcode Printer
SATO CL408e for
distribution centers
SATO CG408TT or
SATO CX400 for
individual offices
Ensure that your SATO printer
includes the RS-232 serial
interface.
Document
Scanner
TWAIN-compatible
Eyefinity does not recommend a
specific scanner brand or model;
you can use any scanner that can
create an electronic document
with the OfficeMate software
eDocuments feature. For more
information on scanners, see our
Knowledge Base article #10958,
or consult your hardware
technician.Some
TWAIN-compatible network
scanners or scanners that are
part of multifunction machines
may not work under a Terminal
Server environment or on a
Windows Server.
Barcode Scanner
Datalogic Gryphon
I GM4100 USB
Cordless or Datalogic
Heron D130 USB
Corded barcode
scanners
Only the keyboard-wedge
interface is supported.
Hardware & System Requirements
7
Hardware & System Requirements
Server Requirements
Server
Requirements
Peripheral
Requirement
Notes
Uninterruptible
Power Supply
(UPS)
UPS on file server
Electric power is not always
delivered to your outlets in perfect
condition. Fluctuations can
impact your computer’s
performance. A total loss of
power can damage your data if
your system was running at the
time of a power loss. A UPS with
line conditioning capabilities can
help control the level of power
coming to your system. In the
event of a power loss, a UPS
contains a backup battery to keep
your computer running long
enough to safely shut it down.
NOTES
• Eyefinity highly recommends employing certified operating
system and networking technicians to install and manage your
computer systems. Eyefinity does not provide support for your
computer systems.
• Microsoft SQL Server 2005 Express Edition requires no licensing
or preinstallation. This version is installed by Eyefinity as part of
the initial installation.
• Memory requirements for Terminal Servers are 200 MB per user.
• Microsoft SQL Server 2008 or 2005 Workgroup or Standard
Edition may be required if the SQL database is 4 GB in size or
larger.
Server hardware requirements vary greatly depending on the number of users.
Refer to the hardware requirements that best fit your user group:
8
•
1–5 Users (Dedicated Database Server), 9
•
6–20 Users (Dedicated Database Server), 9
•
1–25 Users (Combined Database Server/Terminal Server), 10
•
26–50 Users (Dedicated Database Server and Terminal Server), 11
•
51–100 Users (Dedicated Database Server and Terminal Server), 12
•
101+ Users (Dedicated Database Server and Terminal Server), 13
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
1–5 Users
(Dedicated Database Server)
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Server Operating
System
Requirement
Best-Fit Server
Windows Server 2012 R2 Standard
Dell PowerEdge
T110
Windows Server 2008 R2 Foundation
Windows Server 2003 R2 Standard
SQL Server
CPU
SQL Server 2008 R2 Express
Dual-core Intel
Series
Xeon®
Processor 3100
Memory
4 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
Hard Drive
Redundancy
RAID 5, three drive minimum
IBM System
x3200 M3
HP ProLiant
ML110 Series
Think Smart
Smart Server 8
6–20 Users
(Dedicated Database Server)
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T310
SQL Server
SQL Server 2008 R2 Express
CPU
Dual-core Intel Xeon Processor 3100
Series
Memory
4 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
Hard Drive
Redundancy
RAID 5, three drive minimum
Windows Server 2008 R2 Standard
Hardware & System Requirements
IBM System
x3200 M3
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
9
Hardware & System Requirements
Server Requirements
1–25 Users
(Combined Database Server/Terminal Server)
If you have more than 20 users, we highly suggest using OfficeMate/
ExamWRITER in a Terminal Server environment. Noticeable performance issues
arise if you have more than 20 users in a non-Terminal Server environment. Using
a Terminal Server in your practice offers many benefits:
•
Easier software upgrades. Installing and upgrading software is easier on a
Terminal Server because, in most cases, the software does not have to be
loaded on individual workstations.
•
Lower cost of ownership. The cost of a Terminal Server license is one-tenth
the cost of a new workstation that meets the OfficeMate hardware and
system requirements.
•
Easier Access. Terminal Server allows you to remotely access applications
like OfficeMate ExamWRITER from anywhere internet access is available.
OfficeMate/ExamWRITER in a Terminal Server environment. Noticeable
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Combined Database Server/Terminal Server
Server Operating
System
SQL Server
10
Requirement
Best-Fit Server
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
Windows Server 2008 R2 Standard
IBM System x3400
Microsoft SQL Server 2008 R2 Express
(for 1–25 users)
HP ProLiant
ML300 Series
Microsoft SQL Server 2008 R2
Standard (for 25 or more users or for
Think Smart
databases of 4 GB or more)
Smart Server 9
CPU
Two Quad-core Intel Xeon Processors
E5300 Series
Memory
8 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
Hard Drive
Redundancy
RAID 5, three drive minimum
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
26–50 Users
(Dedicated Database Server and Terminal Server)
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
SQL Server
Microsoft SQL Server 2008 R2
Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5300 Series
Memory
6 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm)
Hard Drive
Redundancy
RAID 5, three drive minimum
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
CPU
Two Quad-core Intel Xeon Processors
E5300 Series
Windows Server 2008 R2 Standard
Memory
12 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm)
Hard Drive
Redundancy
RAID 1, two drive minimum
Hardware & System Requirements
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
11
Hardware & System Requirements
Server Requirements
51–100 Users
(Dedicated Database Server and Terminal Server)
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
SQL Server
Microsoft SQL Server 2008 R2
Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5400 Series
Memory
8 GB
Hard Drive
Capacity
OS: 146 GB SCSI or SAS (15 K rpm)
Data: 146 GB SCSI or SAS (15 K rpm)
Hard Drive
Redundancy
OS:RAID 1, two drive minimum
Data: RAID 10, four drive minimum
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
12
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
CPU
Two Quad-core Intel Xeon Processors
E5400 Series
Windows Server 2008 R2 Standard
Memory
20 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm)
Hard Drive
Redundancy
RAID 1, two drive minimum
Hardware & System Requirements
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Hardware & System Requirements
Server Requirements
101+ Users
(Dedicated Database Server and Terminal Server)
Refer to “Software Requirements” on page 3 for a complete list of supported
server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
SQL Server
Microsoft SQL Server 2008 R2
Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5400 Series
Memory
12 GB
Hard Drive
Capacity
OS: 146 GB SCSI or SAS (15 K rpm)
Data: 146 GB SCSI or SAS (15 K rpm)
Hard Drive
Redundancy
OS:RAID 1, two drive minimum
Data: RAID 10, six drive minimum
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
Requirement
Best-Fit Server
Server Operating
System
Windows Server 2012 R2 Standard
Dell PowerEdge
T600
CPU
Two Quad-core Intel Xeon Processors
E5400 Series
Windows Server 2008 R2 Standard
Memory
20 GB
Hard Drive
Capacity
146 GB SCSI or
SAS (15 K rpm)
Hard Drive
Redundancy
RAID 1, two drive minimum
Hardware & System Requirements
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
13
Hardware & System Requirements
Network Requirements
Network
Requirements
NOTE
Eyefinity highly recommends employing certified operating system
and networking technicians to install and manage your computer
systems. OfficeMate does not provide support for networks.
Network Item
Requirement
Notes
Internet
Connection
Business-grade,
high-speed DSL,
cable, or T1
connection
Business-grade, high-speed DSL or
cable modems are recommended for
Internet access and OfficeMate
training and support. If your electronic
claims clearinghouse requires a
phone line modem, you will need a
separate Internet connection and 56k
fax modem.
Wireless
802.11n
business-grade
router and 802.11n
wireless network
card
Enable wireless security.
802.11g may be
used in a Terminal
Services
environment
Wireless networks offer significantly
lower performance and reliability than
wired networks; therefore, Eyefinity/
OfficeMate recommends hard-wired
networks in environments where high
performance is necessary.
50 Kbps bandwidth
connection or better
per RDP client
Use Remote Desktop Connection to
access OfficeMate/ExamWRITER
running on a Terminal Server in single
and multilocation practices.
Remote
Desktop
Protocol (RDP)
Purchase your wireless access port
and wireless network card from the
same manufacturer.
Use the TCP/IP protocol and 3389
default port.
Remote Access
GoToMyPC®
GoTOMyPC is ideal for quick access
while traveling or for short
troubleshooting situations. It is not a
reliable substitute for Remote Desktop
Protocol (RDP), and therefore,
continuous, daily use of GoToMyPC is
not supported.
GoToMyPC is HIPAA compliant. For
more information on using GoToMyPC
for remote access, go to
www.gotomypc.com.
14
Hardware & System Requirements
Hardware & System Requirements
Backup Requirements
Network Item
Backup
Requirements
Requirement
Notes
Name Service
Use the Name Service for file and
printer sharing. Use the NetBIOS
protocol and 137, 138, and 139
default ports.
SQL Server
Use the TCP/IP protocol and 1433
default port for this service.
SQL Browser
Use the SQL Browser to find SQL
Servers on client computers. The SQL
Browser listens for incoming requests
for SQL Server resources and
provides information about SQL
Server instances that are installed on
the computer. Use the UDP protocol
and 1434 default port.
HP Jetdirect
Use the HP Jetdirect service for
Jetdirect printing. Use the TCP/IP
protocol and 9100 default port.
Cables
Category 5 Twisted
Pair and Shielded
Twisted Pair (STP)
Ethernet
Cards
3Com or Intel
10\100\1000 Mbps
Ethernet
Switches
1000 Mbps transfer
rates
Eyefinity does not recommend using
hubs.
Eyefinity recommends using multiple back up methods and backing up your data
to multiple files in case one backup file is corrupt. Work with your data backup
provider or certified operating system and networking technician to determine
which solution is best for you.
For more information about backup media, refer to the “Backing Up and Restoring
Data” document, which can be found online at http://bit.ly/backupOMEW.
Backup Method
Recommended Solution
Online
iBackup Powered by DataHEALTH
800.269.3666 or [email protected]
Practice Shadow by Think Smart Group, Inc.
800.941.4913.
Local
For SQL databases: Symantec Backup Exec with SQL
Agent
http://www.symantec.com
Hardware & System Requirements
15
Hardware & System Requirements
Installation Requirements
Installation
Requirements
The OfficeMate software installation requirements are listed below. Adhering to
these requirements will greatly improve the OfficeMate software installation
process.
NOTE
Eyefinity highly recommends employing certified operating system
and networking technicians to install and manage your computer
systems. OfficeMate does not provide support for networks.
Requirement
Notes
Remote Access
We recommend Remote Desktop Protocol (RDP) for
remote access through Microsoft Terminal Services.
Administrator Access
Privileges
Microsoft Terminal
Services Access
16
Terminal Services access must be enabled and
tested before installing OfficeMate software.
Hardware & System Requirements
Hardware & System Requirements
Implementation Methods
Implementation Methods
You can implement OfficeMate software in a terminal services or standalone
environment. The figures below illustrate the main components and data flow of
OfficeMate software using the terminal services and standalone implementation
methods.
Figure 1-1:
OfficeMate Software Terminal Services Implementation Method
Figure 1-2:
OfficeMate Software Standalone Implementation Method
Hardware & System Requirements
17
Hardware & System Requirements
Implementation Methods
The features of using terminal services and standalone implementations are
detailed in the table below so that you can properly set up the implementation
environment of your choice.
18
Feature
Terminal Services
Standalone
Software Updates
Server only.
Each client.
Additional Terminal
Server Licensing
Yes
No
VPN Network
Required
Recommended
Yes
Higher-End
Workstations
Required as Clients
No, but the workstations
must meet remote
desktop system
requirements.
Yes
Thin Client Support
Yes
No
Peripherals Support
Yes, through third-party
applications.
No
Hardware & System Requirements
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