HP Photosmart D7200 Printer series, PHOTOSMART 7200 User guide

HP Photosmart D7200 Printer series, PHOTOSMART 7200 User guide
HP Photosmart D7200 series
Basics Guide
Replacer-front_cover_1_lang.indd1 1
3/20/2007 7:00:14 PM
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1
HP Photosmart overview
The HP Photosmart at a glance.................................................................................................2
Control panel features................................................................................................................3
Find more information.................................................................................................................4
2
Network setup
What you need for a wired network............................................................................................5
Connect the HP Photosmart to the network...............................................................................6
Install the software for a network connection.............................................................................7
Connect to additional computers on a network..........................................................................7
Change the HP Photosmart from a USB connection to a network connection...........................8
Manage your network settings....................................................................................................8
3
Use the HP Photosmart features
Load paper...............................................................................................................................10
Avoid paper jams......................................................................................................................12
View, select, and print photos...................................................................................................12
Check the estimated ink levels.................................................................................................14
Replace the ink cartridges........................................................................................................14
4
Troubleshooting and support
Uninstall and reinstall the software...........................................................................................17
Hardware setup troubleshooting...............................................................................................17
Network troubleshooting...........................................................................................................19
Clear paper jams......................................................................................................................21
Information on ink cartridges and the print head......................................................................23
Support process.......................................................................................................................23
5
Technical information
System requirements................................................................................................................24
Product specifications...............................................................................................................24
Ink cartridge yield.....................................................................................................................24
Regulatory notices....................................................................................................................24
Warranty...................................................................................................................................26
1
Contents
Contents
1
HP Photosmart overview
Use the HP Photosmart to quickly and easily accomplish tasks such as printing photos
from a memory card or storage device. You can access many HP Photosmart functions
directly from the control panel, without turning on your computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart software that came with the HP Photosmart.
The HP Photosmart at a glance
HP Photosmart overview
2
Label
Description
1
On button
2
Ink cartridge door
3
Color graphics display (also referred to as the
display)
4
Control panel
5
Memory card slots and Photo light
6
Front USB port
7
Photo tray
8
Main input tray (also referred to as the input tray)
9
Paper tray extender (also referred to as the tray
extender)
10
Output tray
11
Power connection*
12
Ethernet port
HP Photosmart overview
(continued)
*
Label
Description
13
Rear USB port
14
Rear door
Use only with the power adapter supplied by HP.
Control panel features
HP Photosmart overview
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
Label
Name and Description
1
Color graphics display (also referred to as the display): View menus, photos, and messages.
The touch screen display can be adjusted to different positions. This enables the user to change
the display angle to accommodate various device placements and lighting conditions.
2
Print Photos: Depending on whether you access your photos from the View, Print, or Create
menu, the Print Photos button will display the Print Preview screen or it will print any selected
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos
on your card or storage device.
3
Attention light: Indicates that a problem occurred. See the display for more information.
4
Cancel: Stops the current operation, exits a menu, or exits settings.
5
Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is
turned off. When the feature is turned on, the HP Photosmart automatically corrects red eye
coloring in the photo currently shown on the display.
Control panel features
3
Chapter 1
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP Photosmart.
•
•
•
Setup Guide
The Setup Guide provides instructions for setting up the HP Photosmart and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
Setup Guide, or see “Troubleshooting and support” on page 17 in this guide.
Onscreen Help
The onscreen Help provides detailed instructions on features of the HP Photosmart
that are not described in this Basics Guide, including features that are only available
using the software you installed with the HP Photosmart.
www.hp.com/support
If you have Internet access, you can get help and support from the HP Web site. This
Web site offers technical support, drivers, supplies, and ordering information.
HP Photosmart overview
4
HP Photosmart overview
2
Network setup
This section describes how to connect the HP Photosmart to a router, switch, or hub using
an Ethernet cable and how to install the HP Photosmart software for a network
connection. This is known as a wired or Ethernet network.
To set up the HP Photosmart on a wired
network, you need to do the following:
See this section:
First, collect all of the required materials.
“What you need for a wired network”
on page 5
Next, connect to a wired network.
“Connect the HP Photosmart to the network”
on page 6
Finally, install the software.
“Install the software for a network connection”
on page 7
Before you connect the HP Photosmart to a network, make sure you have all of the
required materials.
❑ A functional Ethernet network that includes a router, switch, or hub with an Ethernet
port.
❑ CAT-5 Ethernet cable.
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
Network setup
5
Network setup
What you need for a wired network
Chapter 2
has a different connector. An Ethernet cable connector (also called an RJ-45
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
❑ A desktop computer or laptop with an Ethernet connection.
NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
Connect the HP Photosmart to the network
To connect the HP Photosmart to the network, use the Ethernet port on the back of the
device.
To connect the HP Photosmart to the network
1. Remove the yellow plug from the back of the HP Photosmart.
2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.
Network setup
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router, switch, or wireless router.
6
Network setup
4. Once you have connected the HP Photosmart to the network, install the software as
described in “Install the software for a network connection” on page 7.
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the
HP Photosmart to a network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, HP Photosmart installation software might try to use one of the
reserved drive letters, and you will not be able to access that network drive on your
computer.
To install the Windows HP Photosmart software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on
your computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall popup messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the
HP Photosmart on the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP Photosmart you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the HP Photosmart is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the HP Photosmart.
Connect to additional computers on a network
You can share the HP Photosmart on a network so that more computers can use it. If the
HP Photosmart is already connected to a computer on the network, you must install the
HP Photosmart software for each additional computer. During the installation, the
software will discover the HP Photosmart on the network for each of the computers. Once
you have set up the HP Photosmart on the network you will not need to configure it again
when you add additional computers.
Install the software for a network connection
7
Network setup
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
Chapter 2
Change the HP Photosmart from a USB connection to a
network connection
If you first install the HP Photosmart with a USB connection, you can later change to an
Ethernet network connection. If you already understand how to connect to a network, you
can use the general directions below.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the HP Photosmart.
2. Connect an Ethernet cable from the Ethernet port on the back of the HP Photosmart
to an available Ethernet port on the router or switch.
3. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
For more detailed instructions on connecting the HP Photosmart to a network, see:
“Network setup” on page 5
Manage your network settings
You can manage network settings for the HP Photosmart through the HP Photosmart
control panel. Additional advanced settings are available in the Embedded Web Server,
a configuration and status tool you access from your Web browser using an existing
network connection to the HP Photosmart.
Change basic network settings from the control panel
You can perform a variety of network management tasks from the control panel, such as
printing the network settings and restoring network defaults.
View and print network settings
Network setup
You can display a summary of the network settings on the HP Photosmart control panel,
or you can print a more detailed configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch
to scroll through all the menu options.
or
3. Touch View Network Settings Menu.
4. Do one of the following:
• To display wired network settings, touch Display Wired Summary.
• To print the network configuration page, touch Print Network Configuration
Page.
Restore network defaults
You can reset the network settings to what they were when you purchased the
HP Photosmart.
8
Network setup
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch
to scroll through all the menu options.
or
3. Touch Restore Network Defaults.
4. Touch Yes or No.
Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you
are an advanced user, you should not change any of these settings.
Change IP settings
The default setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually change
the IP address, subnet mask, or the default gateway. To see the IP address and subnet
mask of the HP Photosmart, print a network configuration page from the HP Photosmart.
NOTE: When manually entering an IP setting, you must already be connected to an
active network, otherwise the setting will not stay when you exit from the menu.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
IP address during the installation, your network components will not be able to connect
with the HP Photosmart.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch
to scroll through all the menu options.
or
Touch Advanced Setup.
Touch IP Settings.
Touch Manual.
Touch one of the following IP settings.
• IP Address
• Subnet Mask
• Default Gateway
The visual keyboard appears on the display.
7. Use the visual keyboard to enter your IP settings.
Manage your network settings
Network setup
3.
4.
5.
6.
9
3
Use the HP Photosmart features
This chapter includes information about how to use the HP Photosmart for basic
operations. In addition, it provides instructions about how to load paper, view, select, and
print photos, and replace the ink cartridges.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the
HP Photosmart.
Load full-size paper
You can load many types of letter or A4 paper into the main input tray of the
HP Photosmart.
To load full-size paper
1. Pull out the main input tray, and then slide the paper-width and paper-length guides
to their outermost positions.
Use the HP Photosmart features
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
10
Use the HP Photosmart features
CAUTION: Make sure that the HP Photosmart is idle and silent when you load
paper into the main input tray. If the HP Photosmart is servicing the ink cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP Photosmart to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down. For more help on loading full-size paper and letterhead, refer to the diagram
engraved in the base of the main input tray.
4. Slide the paper-width and paper-length guides inward until they stop at the edges of
the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Push the main input tray back into the HP Photosmart.
6. Pull the output tray extender toward you, as far as it will go.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the
HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo
Paper or HP Premium Photo Paper.
To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray
1. Raise the output tray, and then pull out the photo tray.
Load paper
11
Use the HP Photosmart features
NOTE: When you use legal-size paper, leave the tray extender closed.
Chapter 3
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-length and paper-width guides inward against the stack of photo
paper until the guides stop.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
Use the HP Photosmart features
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the HP Photosmart.
View, select, and print photos
You can view and select photos on your memory card or storage device before or while
printing them.
To view, select, and print photos
1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a
storage device to the front USB port.
12
Use the HP Photosmart features
3.
4.
5.
6.
7.
8.
9.
xD-Picture Card
2
CompactFlash (CF) types I and II
3
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
4
Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
The Photosmart Express menu appears, with the most recent photo shown on the
display.
Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
Touch View.
The View Photos screen appears.
Touch or to scroll through the thumbnails of your photos.
When the thumbnail of the photo you want to view appears, touch it.
When the photo appears by itself on the display, touch the image again.
The Photo Options screen appears.
Touch Print Preview.
The Print Preview screen appears, showing how your photo will look when printed.
If you want to select additional photos to view and print, touch Add More and repeat
steps 4–6.
(Optional) If you want to check and/or modify any of your print settings, touch
Settings.
To print the photo(s), touch Print or press the Print Photos button on the control
panel.
A print status screen displays the number of pages to print and the estimated time to
complete.
View, select, and print photos
13
Use the HP Photosmart features
2.
1
Chapter 3
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: The HP Photosmart can only detect the ink levels for genuine HP ink. The
ink levels in ink cartridges that are refilled or have been used in other devices might
not register accurately.
To check the ink levels from the control panel
1. Touch Setup on the display.
2. Touch Tools.
3. Touch Display Ink Gauge.
The HP Photosmart displays a gauge that shows the estimated ink levels of all
cartridges installed.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are installing ink cartridges in the HP Photosmart for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly at firsttime setup.
If you do not already have replacement ink cartridges for the HP Photosmart, you can
order them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
For more information see www.hp.com/buy/supplies.
Use the HP Photosmart features
To replace the ink cartridges
1. Make sure the HP Photosmart is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
14
Use the HP Photosmart features
3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then
lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1
Ink cartridge latch for the black ink cartridge
2
Ink cartridge latches for the color ink cartridges
Use the HP Photosmart features
4. Pull the ink cartridge toward you out of its slot to remove it.
Replace the ink cartridges
15
Chapter 3
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
carriage.
6. Close the latch and make sure it is secure.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Use the HP Photosmart features
16
Use the HP Photosmart features
Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP Photosmart is connected to the computer using a USB cable
before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute then turn it on.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP Photosmart application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software that came with the
HP Photosmart.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting your
computer. Do not connect the HP Photosmart to your computer until after you have
reinstalled the software.
6.
7.
Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP Photosmart.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart
hardware.
The HP Photosmart will not turn on
Cause:
The HP Photosmart is not properly connected to a power supply.
Troubleshooting and support
17
Troubleshooting and support
4
Chapter 4
Troubleshooting and support
Solution
•
Make sure the power cord is firmly connected to both the HP Photosmart and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
•
•
•
1
Power connection
2
Power cord and adapter
3
Power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the
HP Photosmart directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP Photosmart might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP Photosmart to turn on. If you press
the On button again during this time, you might turn the device off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical failure.
Unplug the HP Photosmart from the power outlet and contact HP. Go to: www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before prompted can cause errors.
Solution: You must first install the software that came with the HP Photosmart before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP Photosmart with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP Photosmart. You can connect to any USB port
on the back of your computer.
18
Troubleshooting and support
Troubleshooting and support
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause: The HP Photosmart and computer are not communicating with each other.
Solution: Check the connection between the HP Photosmart and computer.
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
Cause: The HP Photosmart might not be turned on.
Solution: Look at the display on the HP Photosmart. If the display is blank and the On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the On button to turn on the
HP Photosmart.
Cause: The HP Photosmart might be out of paper.
Solution: Load paper in the input tray.
Network troubleshooting
This section addresses problems you might encounter setting up a wired network.
The computer is unable to discover the HP Photosmart
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
•
Cables between the HP Photosmart and the hub or router
•
Cables between the hub or router and your computer
•
Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: Your computer's Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click My Computer.
2. In the System Properties dialog box, click the Hardware tab.
3. Click Device Manager.
Network troubleshooting
19
Chapter 4
4.
5.
Make sure your card shows up under Network Adapters.
Refer to the documentation that came with your card.
Troubleshooting and support
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click Start, Computer, and then click Properties.
2. Click Device Manager.
3. Make sure your card shows up under Network Adapters.
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on
the back of the HP Photosmart. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the network,
and communications have been established. If the top light is off, there is no network
connection.
b. Bottom light: This yellow light flashes when data is being sent or received by the device
over the network.
To establish an active network connection
1. Check the cable connections from the HP Photosmart to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, press the On button on the control panel to turn the
HP Photosmart off. Then turn off the power on your router or hub. Turn on the router or hub
first, and then press the On button to turn the HP Photosmart on.
Cause: You were able to connect the HP Photosmart to the network previously, but now it will
not connect.
Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30 seconds. Turn
on the router first, and then turn on the HP Photosmart and the computer.
Cause: The HP Photosmart and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP
address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Cause: You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP Photosmart, and then turn it on
again. Press the On button on the control panel to turn the HP Photosmart off, and press it
again to turn the device on. Also, turn off the power on your router or hub, and then turn it
on again.
2. Check the cable connections from the HP Photosmart to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet cable.
Cause: Cables are not connected properly.
20
Troubleshooting and support
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Photosmart from
accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily
disable anti-virus or anti-spyware applications, and then reinstall the HP Photosmart software.
You can re-enable your anti-virus or anti-spyware applications after installation is complete. If
you see firewall pop-up messages, you must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer,
and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can
re-enable your firewall application after installation is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from accessing your
computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP Photosmart is not accessible during VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the print queue
will be printed.
Clear paper jams
If the HP Photosmart has a paper jam, first check the rear door. If the jammed paper is not in the
rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP Photosmart.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it away from
the HP Photosmart.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage
the print mechanism. Always access and clear paper jams through the rear door.
Clear paper jams
21
Troubleshooting and support
Solution: Check the following cables to ensure they are connected properly:
•
Cables between the HP Photosmart and the hub or router
•
Cables between the hub or router and your computer
•
Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Chapter 4
3.
Gently pull the paper out of the rollers.
Troubleshooting and support
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
4.
5.
Replace the rear door. Gently push the door forward until it snaps into place.
Turn on the HP Photosmart, and then touch OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP Photosmart.
2. Open the ink cartridge door.
3.
Lift the top door that is located behind the ink cartridges and print head assembly.
4.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
5.
6.
22
Close the top door.
Close the ink cartridge door.
Troubleshooting and support
Troubleshooting and support
7.
Turn on the HP Photosmart, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
Install the ink cartridge on or before the install by date, which is printed on the ink cartridge
package.
•
Keep all ink cartridges in the original sealed packages until they are needed.
•
Turn off the HP Photosmart by pressing the On button located on the device. Do not turn off the
device by turning off a power strip or unplugging the power cord from the HP Photosmart. If you
improperly turn off the HP Photosmart, the print head assembly might not return to the correct
position.
•
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
•
HP recommends that you do not remove the ink cartridges from the HP Photosmart until you
have replacement cartridges available to install.
If you are transporting the HP Photosmart make sure you turn off the device by pressing the
On button to power it down properly. Also, make sure you leave the ink cartridges installed.
Doing these actions will prevent ink leaking from the print head assembly.
•
Clean the print head when you notice a significant decrease in print quality.
•
Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
•
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the HP Photosmart
•
Valuable HP Photosmart and troubleshooting information for common problems
•
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP Photosmart
3. Call HP support. Support options and availability vary by device, country/region, and language.
For a list of support phone numbers, see the inside back cover of this guide.
Information on ink cartridges and the print head
23
5
Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support.
Paper specifications
•
Main input tray capacity: Plain paper sheets: Up to 100 (20 lb./75 gsm. paper)
•
Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
•
Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Technical information
Physical specifications
•
Height: 17.2 cm (6.8 inches)
•
Width: 46 cm (18.1 inches)
•
Depth: 38.7 cm (15.2 inches)
•
Weight: 7.8 kg (17.1 pounds) with supplies installed
Power specifications
•
Power consumption: 25 watts maximum (average printing)
•
Input voltage: AC 100 to 240 V ~ 1300 mA 50–60 Hz
•
Output voltage: DC +32 V===1560 mA
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
•
Recommended operating temperature range: 15º to 32º C (59º to 90º F)
•
Allowable operating temperature range: 5º to 35º C (41º to 95º F)
•
Humidity: 15% to 80% RH non-condensing
•
Non-operating (Storage) temperature range: –20º to 60º C (–4º to 140º F)
•
In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
•
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Ink cartridge yield
Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage.
Visit www.hp.com/pageyield for more information on estimated cartridge yields.
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
24
Technical information
Regulatory model identification number
Technical information
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0710. This regulatory number should not be
confused with the marketing name (HP Photosmart D7200 series, etc.) or product numbers
(CC975A, etc.).
Regulatory notices
25
Chapter 5
Warranty
Technical information
26
Technical information
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