Cisco 7925G-EX User guide

Cisco Unified Wireless IP Phone

7925G, 7925G-EX, and 7926G User

Guide

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA http://www.cisco.com

800 553-NETS (6387)

Common Phone Tasks

Place a call Dial the number and press

.

Answer a call Press

.

, Answer, or

Disconnect

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.

Redial a number Press twice or

Options > Redial.

Forward your extension

Choose Options > CFwdAll.

Enter the number to which you want to forward all calls. To cancel, choose 

Options > CFwdAll.

Use your call logs Choose Directory (Book) >

Missed Calls, Received

Calls, or Placed Calls.

To dial, scroll to a listing and press Dial or .

Access your Phone

Book

Press Ph Book or Directory

> Phone Book.

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© 2011 Cisco Systems, Inc. All rights reserved.

Q UICK R EFERENCE

Cisco Unified Wireless

IP Phone 7925G,

7925G-EX, and 7926G

Quick Reference

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Common Phone Tasks

Using the Phone

Power on/off the phone

Press and hold until phone powers on or off.

Access phone Press Options for feature list: features • Press number key for feature or

• Scroll to feature and press .

Access Main menu options

Press a navigation arrow for:

• Directory menu (Book)

• Line view (Phone)

• Settings menu (Tools)

• Services menu (World)

Press number key for menu option.

Adjust display brightness

Go to main screen from

Line View

Choose Settings > Phone Settings >

Display Settings, and select

Display Brightness. Press or

, then press Save.

Press (left arrow) .

Shortcut Keys and Buttons

Toggle ringer to Press and hold vibrate or ring up or down.

Adjust ringer, handset, or speaker volume

Press

.

Mute/unmute your phone

Press to toggle.

Activate speaker Press and hold or handset

.

To use the handset, press and hold button again.

Access voice messages

Press and hold .

Lock/unlock the To lock, press and hold keypad To unlock, press Unlock and

OK.

.

Softkey Definitions

AbbrDial Dial using a speed dial index number

Barge Add yourself to a call on a shared line

CallBack Receive notification when a busy extension becomes available

CFwdAll

ConfList

Set up/cancel call forwarding

View conference participants

Confrn

DND

Create a conference call

Turn on/off Do Not Disturb

(DND)

Edit a number in a call log EditDial

GPickUp Answer a call that is ringing in another group or on another line

HLog Log in or out of your hunt group iDivert Send a call to your voice messaging system

Join

MCID

MeetMe

Message

Park

Ph Book

Join several calls already on a single line to create a conference

Report suspicious calls

Host a Meet-Me conference call

Access your voicemail

Store a call using Call Park

Open your Phone Book

PickUp

QRT

Remove

Trnsfer

Answer a call in your group

Submit call problems to the system administrator

Remove a conference participant

Transfer a call

Entering Text

Character—Press key one or more times.

Space—Press

0

.

Number—Press the number key.

Symbol—Press these keys: to enter * + - / = \ : ;

+ to enter space , . ‘ “ | _ ~ ’ to enter # ? ( ) [ ] { }

to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Call on hold

Shared line in use

Call Forwarding enabled

Incoming call, or BLF-monitored line is ringing (BLF Pickup only)

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is in Do Not

Disturb state

Speed-dial, call log, or directory listing (BLF status unknown)

Intercom line in idle state

Intercom line in one-way audio

Intercom line in two-way audio

Line Features

Phone line

Service URL

Voice message

Other Features

Mute on

Headset active

Bluetooth enabled

Bluetooth device connected

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Application active

Radio signal status

No radio signal

Battery charge status

Keypad locked

Business number for a contact

Home number for a contact

Mobile number for a contact

Other number for a contact

Contents

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Quick Reference

iii

Using the Phone

iii

Shortcut Keys and Buttons

iii

Common Phone Tasks

iii

Softkey Definitions

iv

Entering Text

iv

Phone Screen Icons

iv

Getting Started

1

Using this Guide

1

Finding Additional Information

2

Safety and Performance Information

2

Cisco Product Security Overview

6

Accessibility Features

6

Connecting Your Phone

7

Installing the Phone Battery

7

Charging the Phone Battery

10

Using the AC Power Supply to Charge the Battery

11

Using the USB Cable and USB Port on the PC to Charge the Battery

13

Powering On the Phone

14

Setting Username and Passwords

15

Entering and Editing Text

15

Accessories for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G

16

Headset Information

17

Securing the Phone with a Lock Set and Cable Lock

18

An Overview of Your Phone

20

Cisco Unified Wireless IP Phone 7925G and 7926G

20

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 1

2

Cisco Unified Wireless IP Phone 7925G-EX

21

Understanding Buttons and Hardware

23

Understanding Phone Screen Features

26

Understanding the Home Screen Display

28

Understanding Feature Buttons and Menus

29

Accessing the Help System on Your Phone

30

Using Phone Buttons

31

Understanding Lines vs. Calls

31

Understanding Line and Call Icons

32

Understanding Out-of-Range Alerts

33

Understanding Feature Availability

34

Bluetooth Wireless Headset Support

34

Handsfree Profile Support on the Phone

34

Cleaning the Phone

35

Basic Call Handling

36

Placing a Call—Basic Options

36

Placing a Call—Additional Options

38

Answering a Call

40

Ending a Call

42

Using Hold and Resume

42

Using Mute

43

Switching Between Multiple Calls

44

Transferring Calls

44

Forwarding Calls to Another Number

46

Using Do Not Disturb

47

Making Conference Calls

48

Using Conference Features

48

Using Conference

49

Using Join

49

Using cBarge

51

Using Meet-Me

51

Viewing or Removing Conference Participants

52

Placing or Receiving Intercom Calls

53

Advanced Call Handling

55

Speed Dialing

55

Using Speed Dial and Fast Dial

56

Picking Up a Redirected Call on Your Phone

57

Storing and Retrieving Parked Calls

59

Logging Out of Hunt Groups

60

Using a Shared Line

60

Understanding Shared Lines

60

Using Barge to Add Yourself to a Shared-Line Call

61

Understanding Barge Features

61

Using Barge Features

61

Preventing Others from Viewing or Joining a Shared-Line Call

62

Using BLF to Determine a Line State

63

Making and Receiving Secure Calls

64

Tracing Suspicious Calls

65

Prioritizing Critical Calls

65

Using Cisco Extension Mobility

67

Using the Application Button

67

Using the Push to Talk Service

68

Using the Barcode Scanner

68

Using a Handset, Headset, and Speakerphone

69

Obtaining Headsets

70

Using Bluetooth Wireless Headsets

70

Using AutoAnswer

73

Changing Phone Settings

74

Customizing Rings

74

Customizing Volume Settings

75

Customizing the Phone Screen

76

Changing Keypad Settings

78

Using Any Key to Answer the Phone

78


4

Setting the Keypad to Automatically Lock

79

Changing the Keypad Tones

80

Viewing Your Network Profile List

80

Viewing Hardware Diagnostics

81

Performing Keypad Diagnostics

81

Performing Audio Diagnostics

81

Performing WLAN Diagnostics

81

Performing Scanner Diagnostics

82

Using Call Logs and Directories

83

Using Call Logs

83

Directory Dialing

84

Using Corporate Directory on Your Phone

85

Using Personal Directory on Your Phone

85

Cisco Unified CallManager Release 4.3 and Later

85

Cisco Unified Communications Manager Release 5.0 and Later

86

Using the Phone Book on Your Phone

88

Accessing Voice Messages

93

Accessing Your User Options Web Pages

94

Cisco Unified CallManager Release 4.3 and Later User Options Web Pages

94

Logging In to the User Options Web Pages

94

Subscribing to Phone Services

95

Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages

96

Accessing Your User Options Web Pages

96

Configuring Features and Services on the Web

97

Setting Up Speed Dials on the Web

97

Using Personal Directory on the Web

98

Setting Up Phone Services on the Web

101

Controlling User Settings on the Web

102

Controlling Line Settings on the Web

103

Using Cisco WebDialer

104

Understanding Additional Configuration Options

107

Troubleshooting Your Phone

109

General Troubleshooting

109

Viewing Phone Administration Data

110

Using the Quality Reporting Tool

111

Cisco One-Year Limited Hardware Warranty Terms

113

Index

1


6

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections.

If you want to...

Review safety information

Connect your phone to the network

Use your phone after it is installed

Learn about the buttons and menus

Learn about the phone screen

Make calls

Put calls on hold

Change the ring volume or tone

View your missed calls

Listen to voice messages

Customizing your phone using the

User Options web pages

See softkey and icon definitions

Then...

See

Safety and Performance Information, page 2 .

See

Connecting Your Phone, page 7

.

Start with

An Overview of Your Phone, page 20

.

See

Understanding Feature Buttons and Menus, page 29 .

See

Understanding Phone Screen Features, page 26 .

See

Placing a Call—Basic Options, page 36 .

See

Using Hold and Resume, page 42

.

Mute calls

Transfer calls

Make conference calls

Forward calls to another number

See

Using Mute, page 43

.

See

Transferring Calls, page 44

.

See

Making Conference Calls, page 48 .

See

Forwarding Calls to Another Number, page 46 .

Share a phone number See

Using a Shared Line, page 60 .

Answer calls ringing on another phone See

Picking Up a Redirected Call on Your Phone, page 57

.

Use your phone as a speakerphone

Set up speed dialing

See

See

Using a Handset, Headset, and Speakerphone, page 69

Speed Dialing, page 55 .

.

See

Customizing Rings, page 74 .

See

Using Call Logs and Directories, page 83 .

See

Accessing Voice Messages, page 93

.

See

Accessing Your User Options Web Pages, page 94 .

Refer to the Quick Reference Card in the front of this guide.


2

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL: http://www.cisco.com/

International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml

You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning



IMPORTANT SAFETY INSTRUCTIONS



This warning symbol means danger. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the

 statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device. Statement 1071



SAVE THESE INSTRUCTIONS

Note To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless

IP Phone 7920 Series and Peripheral Devices document that accompanied this product.

Warning Read the installation instructions before connecting the system to the power source.

Statement 1004

Getting Started

Warning Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your

country. Statement 361

Warning The plug-socket combination on the battery charger must be accessible at all times

because it serves as the main disconnecting device. Statement 1019

Warning The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring

regulations. Statement 1045

Warning Do not use the Cisco Unified Wireless IP phone 7925G and 7926G in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.

Warning Do not charge the battery of Cisco Unified IP Wireless Phone 7925G, 7925G-EX, and 7926G in potentially explosive environment.

Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone

7925G-EX in potentially explosive environment.

Warning Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP

Phone 7925G manufacturer.


Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of

used batteries according to the manufacturer’s instructions. Statement 1015

Warning Ultimate disposal of this product should be handled according to all national laws and

regulations. Statement 1040

Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

Caution The battery pack is intended for use only with this device.

Caution Do not disassemble, crush, puncture, or incinerate the battery pack.

Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.

Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees

Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high storage temperatures (above 140 degrees

Fahrenheit, 60 degrees Celsius).

4

Getting Started

Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

Caution To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.

Standard battery— CP-BATT-7925G-STD

Extended use battery—CP-BATT-7925G-EXT

Caution Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers. 

Australia—CP-PWR-7925G-AU=

Central Europe— CP-PWR-7925G-CE=

China—CP-PWR-7925G-CN=

Japan—CP-PWR-7925G-JP=

North America—CP-PWR-7925G-NA=

United Kingdom—CP-PWR-7925G-UK=

Note The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer.

Power Outage

The ability to access emergency service through the phone depends on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

Healthcare Environments

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.


6

Using External Devices

The following information applies when you use external devices with the Cisco Unified Wireless

IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html

.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility



Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.

A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides the following hours of service:

• The standard battery provides up to 9.5 hours of talk time or up to 180 hours of standby time.

• The extended battery provides up to 13 hours of talk time or up to 240 hours of standby time.

Note Using a Bluetooth wireless headset reduces the talk time and standby time for both types of batteries. In addition, how the system administrator configures your phone also affects its battery life. For more information, see your system administrator.

Installing the Phone Battery

This section describes how to install the phone battery. Use the following graphics to do the following:

1.

Remove the phone cover

2.

Install the battery

3.

Replace the cover


To remove the phone cover, follow the steps in the graphic below:

2

1

1

2

Push locking catch to the left to release the cover.

Lift and remove the cover of the battery compartment.

8

To install the battery, follow the steps in the graphic below:


2

Battery

1

1 Align battery to the bottom of the battery compartment, making sure that the metal contacts on the phone and battery face each other.

2 Press the battery into the battery compartment until it locks into place. Make sure that it lines up with the phone.


To replace the phone cover, follow the steps in the graphic below:

2

1

1 Align locking catches at the bottom of the cover to the notches on the phone.

2 Press the cover firmly against the phone until it clicks in place.

Charging the Phone Battery

You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:

•

Using the AC Power Supply to Charge the Battery, page 11

•

Using the USB Cable and USB Port on the PC to Charge the Battery, page 13

10


Battery Type

Standard

Extended

Charging Time if AC Power

Supply Connected to Phone

2 hours

3 hours

Charging Time if Phone Connected to USB Port on PC with USB Cable

5 hours

7 hours

Note You can also charge your battery using a desktop charger or multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G

Accessory Guide .

Using the AC Power Supply to Charge the Battery

You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the

AC power supply.

You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.

Note Depending on configuration, your phone may automatically power off when it is connected to an AC power source. AC power sources include the power supply, desktop charger, or multi-charger. If the phone is in use (during a call or is using an XML phone service) when it is connected to the AC power source, it will power off after the call or phone service

 terminates.

For more information, ask your system administrator.


To charge the battery in the phone using the AC power supply, follow the steps in this graphic:

5

6

1

2

4

3

1 Lift the mini-USB port cover (bottom of phone).

2 Swing the port cover to one side.

3 Insert the AC power supply mini-USB connector in the port.

4 Insert the AC plug adapter in the slot on the power supply.

5 Insert the AC power supply in a wall outlet.

6 Indicator light—Indicates the charging status:

• Red—Battery charging in process

• Green—Battery charging is complete

12


Using the USB Cable and USB Port on the PC to Charge the Battery

You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery.

To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:

3

2

1


Charge the battery using the USB cable

Then...

1.

Insert the mini-USB connector on the USB cable into the phone.

2.

Insert the USB A-type connector into the USB port on your PC.

Note If the Found New Hardware Wizard opens, use the next row in this table to stop it.

3.

Monitor the indicator light after the phone briefly displays “USB

Connected” on the status line.

While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.



Stop Found New

Hardware Wizard from opening when connecting to USB port

Then...

1.

Click Next to use the wizard dialog box.

2.

In the Update New Software dialog, click No, not this time, and click

Next.

3.

Click Install the Software automatically (Recommended) and click Next.

4.

After a few moments, the Cannot Install This Hardware dialog appears.

Click Don't prompt me again to install this software.

5.

Click Finish to close the dialog box.

Powering On the Phone

After charging the battery, you must power on the phone to make and receive calls.


Then...

Power on the phone 1.

Press and hold the (red button) until the phone powers on.

2.

You might need to enter a username and password to access the wireless network. For more information, see

Setting Username and Passwords, page 15

.

3.

After completing authentication and registration with Cisco Unified

Communications Manager, the phone displays the main screen and is ready to place or receive calls.

Check signal strength The icon indicates the strength of the signal between the wireless access point and your phone. Your phone must have at least one bar to place or receive calls.

When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears, and the status line displays, “Leaving service area.”

Tip

Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds.

14


Setting Username and Passwords

When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance.


Set username and password

Then...

1.

Choose (Settings) > Network Profiles.

2.

Highlight the current profile name (with ) and press View.

Note icon appears indicating that this screen is locked. For assistance, contact your system administrator.

3.

Highlight WLAN Configuration and press View.

4.

Scroll to Username or Password and press .

5.

Using the keypad, enter your username or password in the New

Username or New Password field.

For assistance, see

Entering and Editing Text, page 15 .

Note You can use up to 32 alphanumeric characters for the EAP/LEAP password.

6.

To confirm the changes, choose Options > Save.

7.

To return to the main screen, press (red button).

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.


Enter characters

Enter numbers

Delete the last character

Enter a space

Then...

Press the number key until you highlight the character (lower or upper case) that you want to enter.

Press the number key and locate the number that you want to enter.

Press << once to delete the last character or number or to delete the whole character string, press and hold <<.

Press

+

to enter a space between characters.



Then...

Enter special characters and symbols

Press

Press

Press

to display and enter these symbols * + - / = \ : ;

+ to display and enter these symbols space , . ‘ “ | _ ~ ’

to display and enter these symbols # ? ( ) [ ] { }

Cancel editing mode

Press to display and enter these symbols ! @ < > $ % ^ &

Choose Options > Cancel to return to the menu option or main screen.

Registering with TAPS

After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.

Accessories for the Cisco Unified Wireless IP Phone 7925G,

7925G-EX, and 7926G

Accessories that are available for your phone include the following:

• Standard and extended batteries

• AC power supplies for different geographical areas

• Desktop charger

• Multi-charger

• Carrying cases

• Lock sets

Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone

7925G-EX in hazardous environments.

For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7925G,

7925G-EX, and 7926G Accessory Guide .

16


Headset Information

To use a headset, see

Using a Handset, Headset, and Speakerphone, page 69 . Although Cisco performs

some internal testing of third-party wired and Bluetooth wireless headsets for use with the

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single

“best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

Cisco recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See

Using External Devices, page 6

for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Using Bluetooth Wireless Headsets

Using Bluetooth wireless headsets will likely increase battery power consumption on your phone and might result in reducing battery life.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about wired and Bluetooth wireless headsets for your phone, see the Cisco Unified

Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory Guide and these web sites:

• http://www.plantronics.com

• http://www.jabra.com

• http://www.jawbone.com


Securing the Phone with a Lock Set and Cable Lock

You can secure the phone to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory Guide .

To install the lock set, use the diagram and follow these steps:


Install the lock set on the phone

Then...

1.

Put the security cable around a post or through a hole in the desktop.

Insert the loops at the ends of the security cable through the C-ring.

2.

Insert the C-ring with cable loops through the slot on back of phone.

3.

Use the combination lock to secure the ends of the C-ring around cable loops and phone.

The phone is secured to the desktop area.

1 2

3

Note The lock set does not include the cable lock.

18




Cisco Unified Wireless IP Phone 7925G and 7926G

+

Your Cisco Unified Wireless IP Phone 7925G and 7926G is a full-feature telephone and a qualified

Bluetooth wireless device (Qualified Device ID [QDID] B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Use of Bluetooth wireless headsets, including certain handsfree call features.

• Wireless access to your phone number and the corporate directory.

20


• A local phone book that can store up to 200 contacts, and speed-dial hot keys that can be assigned to phone book contacts.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• An online help system that displays information on the phone screen.

Cisco Unified Wireless IP Phone 7925G-EX

Your Cisco Unified Wireless IP Phone 7925G-EX is an Atmospheres Explosibles (ATEX) Zone 2/Class

22 and Canadian Standards Association (CSA) Division 2/Class 1 certified full-feature telephone. The phone is certified for use in potentially explosive environments in the gas, oil, and chemical production fields as well as dust-filled environments. The phone has Ingress Protection 64 (IP 64) level protection indicating a dust tight equipment which is protected against splashing water. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The phone is a qualified Bluetooth wireless device (Qualified Device ID (QDID) B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.


In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Use of Bluetooth wireless headsets, including certain handsfree call features.

• Wireless access to your phone number and the corporate directory.

• A local phone book that can store up to 200 contacts, and speed-dial hot keys that can be assigned to phone book contacts.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

Potentially Explosive Environments

Your Cisco Unified Wireless IP Phone 7925G-EX is ATEX Zone 2 and CSA Class 1 Division II certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only (for example, less than 10 hours per year). The phone can also be operated in a location where a quantity of flammable gas or vapor sufficient to produce an explosive or ignitable mixture may be present in the air and where a classified hazard does not normally exist but is possible under abnormal conditions.

22

17

16

15

14

13

12

11

10


Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

1 18

2

3

+

4

5

6

7

9

8

1 Indicator light

(LED)

Provides these indications:

• Solid red—Phone is connected to AC power source, and battery is charging.

• Solid green—Phone is connected to AC power source, and battery is fully charged.

• Fast blinking red—Incoming call. Phone can be charging or fully charged.

• Slow blinking red—Voice message. When phone is connected to AC power source, the red light displays longer than when using only the battery.

• Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area.


2 Headset port with cover

Port for plugging in a headset or ear bud has a protective cover.

3 Speaker button Toggles the speaker mode on or off for the phone.

4 Right softkey button

Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.

5 Navigation button

Accesses these menus and lists from the main screen.

Directory

Line View

Settings

Services

Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.

6 Select button Activates the Help menu from the main screen.

Allows you to select a menu item, a softkey, a call, or an action.

7 Power/End button (red)

Turns the phone on or off, ends a connected call, or silences the ring during an incoming call.

When using menus, acts as a shortcut to return to the main screen.

8 Pound (#) key Allows you to lock the key pad.

Allows you to enter these special characters when you are entering text:

# ? ( ) [ ] { }

24


9 Zero (0) key

+

10 Asterisk (*) key

Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text:

, . ‘ “ | _ ~ ’

Toggles between Ring and Vibrate mode.


* + - / = \ : ;

11 Keypad

12 One (1) key

13 Answer/Send button (green)

Allows you to dial numbers, enter letters, and choose menu items by number.

Enters “1” when dialing a number. Allows you to access the voice messaging system.


! @ < > $ % ^ &

Allows you to answer a ringing call or, after dialing a number, to place the call.

14 Left softkey button

15 Mute button

Activates the softkey option displayed on the screen.

When set up by you, allows you to directly access your messages or open the

Phone Book when the phone is idle.

Toggles the mute feature on or off.

16 Volume button When the phone is idle, allows you to control the ring volume, turn on the vibrate option, or turn off the ring.

When an incoming call is ringing, allows you to press this button once to silence the ring for the call.

During a call, allows you to control the speaker volume for the handset, headset, and speaker mode.

17 Application button

Used with XML applications, such as Push to Talk or other services. For more information, see

Using the Push to Talk Service, page 68 .

18 Barcode scanner

Use with Java MIDlet applications to allow you to scan barcodes.

Note Only available on the Cisco Unified IP Phone 7926G


Understanding Phone Screen Features

Because the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G has only two softkey buttons, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main screen looks like with the Options list open.

1

2

3

6

5

4

26


1 Phone Status line Displays these icons (if active) and your directory number:

Battery icon—Indicates the level of charge in battery

10140

2 Date and Time line

12:39 06/20/06

Battery removal icon—Indicates the battery is removed or is not recognized

Signal icon—Indicates the degree of signal strength

Key Lock icon—Indicates the keypad is locked

Speaker icon—Indicates speaker mode is active

Mute icon—Indicates mute is active

Headset icon—Indicates headset is active

Ringer Off icon—Indicates the phone alert is silent

Vibrate icon—Indicates the phone alert is vibrate only

Vibrate and Ring icon—Indicates the phone alert is vibrate and ring

Voice Message icon—Indicates you have a voice message

Application icon—Indicates the application (such as Push to Talk) is active

Bluetooth icon—Indicates the Bluetooth setting is enabled

Bluetooth icon—Indicates a Bluetooth device is connected

Primary Phone line—Displays the phone number (directory number) for your primary phone line

Displays time and date information


3 Options Menu

4 Softkey labels area

Ph Book - Options

Displays softkey features for the current call state

Displays softkey options and provides access to the Options list of softkey features

Displays the active navigation arrows for the menu or screen

5 Status and information

Your current options

6 Main screen

Provides phone status or instructions

Displays four menu icons and Help

Understanding the Home Screen Display

The home screen is the display on your phone screen when it is idle. A home screen can be the main screen or Line View. Your system administrator determines how the home screen is displayed on your phone.

Home Screen with Main Screen Displayed

This is a home screen with the main screen displayed.

28

Home Screen in Line View

This is a home screen in Line View. To access the main screen, press .


Understanding Feature Buttons and Menus

From the main screen, you can use the Navigation button to access feature menus.


Open a feature menu

Then...

Press an arrow on the Navigation button to access one of these menus from the main screen:

Directory

Line View

Settings

Services

Scroll through a menu or list

Press the Navigation button up or down.



Select a menu option

Then...

Do one of these actions:

• Press the keypad number key for the item.

• Scroll to highlight the item, and then press the the navigation button).

button (center of

Go back one level in a feature menu

Press Back.

Note To close the menu and return to the main screen, press menu level.

Reposition the cursor to edit a phone number or name

Press the Navigation button left or right.

from any

Select a highlighted call or option

Press

Access Help

.

From the main screen, press .

Accessing the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the screen.


View the main menu

Then...

Press and wait a few seconds for the menu to display.

Get help using Help

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help



Press , wait for the online help main menu to display, and then choose Help.

30


Using Phone Buttons

The phone keypad and buttons provide these shortcuts to frequently used functions.


Lock the phone keypad

Unlock the phone keypad

Toggle between ring and vibrate mode

Listen to voice messages

Adjust the volume during a call

Change the ring pattern for your calls

Then...

For more information, see...

Press and hold the key until the screen displays

“Keypad Locked” and the icon displays at the top of the Main screen.

Note The keypad lock is temporarily disabled when you have an incoming call.

Press Unlock. When the screen displays “Unlock Keypad?”, press OK, and the icon disappears.

Setting the Keypad to Automatically

Lock, page 79

Note You must press the Unlock and OK softkeys when they appear, or the keypad remains locked.



Press and hold until the screen displays

“Vibrate On!” and the icon appears at the top.

To switch back to the ring mode, press and hold the screen displays “Vibrate Off!” and the icon disappears.

until

Note You can also use the Volume button to set the vibrate mode.

Customizing Rings, page 74

Press and hold the voice messaging system.

until the phone connects to your

Press for a call on the handset, speaker, headset or

Accessing Voice

Messages, page 93

Using Phone

Buttons, page 31

Bluetooth headset.

When the phone is idle, press to set the ring volume, vibrate, or silent mode.

Customizing Rings, page 74

Understanding Lines vs. Calls

The terms lines and calls can be confusing. The following descriptions clarify these terms.

• Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open

Line View. You have as many lines as you have directory numbers with phone line icons in the

Line View list.


• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

This is what your main screen looks like with two active calls, one on hold (23827) and another connected (3956933).

1

2

3

4

1 Phone Status line

2 Call Activity area

3 Status line

4 Softkey labels

Icons and your directory number

Calling party information, connection duration, and call state icon

Status of the selected line

Call feature and Options list

Your phone displays these icons to help you determine the line and call state.

Icon Line or call state

On-hook line

Description

No call activity on this line.

Off-hook line

Connected call

Line in use, but not connected to a call.

You are connected to the other party.

Incoming call, or Busy

Lamp Field

(BLF)-monitored line is ringing (BLF Pickup)

See

Using BLF to Determine a Line State, page 63 .

32


Icon Line or call state

BLF-monitored line is idle

Description

See


BLF-monitored line is in-use

BLF-monitored line is in Do Not Disturb state

BLF indicator is unavailable for this line

Remote line in use

See

See

See

Using BLF to Determine a Line State, page 63

Using BLF to Determine a Line State, page 63


.

.

A shared line is in use remotely. See


Call on hold You have put this call on hold. See

Using Hold and Resume, page 42 .

Call forward enabled You have forwarded your primary line. See

Forwarding Calls to Another Number, page 46 .

Authenticated call See

Tracing Suspicious Calls, page 65

.

Encrypted call See


.

Idle Intercom line The intercom line is not in use. See

Placing or Receiving

Intercom Calls, page 53 .

One-way Intercom call The intercom line is sending or receiving one-way audio. See

Placing or Receiving Intercom Calls, page 53

.

Two-way Intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See

Placing or Receiving Intercom

Calls, page 53 .

Understanding Out-of-Range Alerts

Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen.

When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls.

If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.


To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.

Understanding Feature Availability

The operation of your Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator for information about feature operation or availability.

Bluetooth Wireless Headset Support

The Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G supports the use of Bluetooth wireless headsets. For information about using headsets, see

Headset Information, page 17

and

Using a Handset, Headset, and Speakerphone, page 69 .

Handsfree Profile Support on the Phone

Your phone supports certain features of the Handsfree Profile. The Handsfree Profile is a standard set of features that enable you to use handsfree devices (such as Bluetooth wireless headsets) to perform certain tasks without having to handle the phone, allowing you to be “handsfree.” For example, instead of pressing Redial on your phone, you can redial a number from your Bluetooth wireless headset according to instructions from the headset manufacturer.

These handsfree features apply to Bluetooth wireless headsets used with your Cisco Unified Wireless

IP Phone 7925G, 7925G-EX, and 7926G:

• Redial—Recalls the last number dialed.

• Reject incoming call—Uses the iDivert option to direct the call to voicemail.

• Three-way calling—When there is an active call and another incoming call or call on hold, you may choose to handle the calls in one of two ways:

–

–

End the active call and answer or resume a waiting call.

Put the active call on hold and answer or resume a waiting call.

For more information, see the following sections:

•

Placing a Call—Basic Options, page 36

•

Answering a Call, page 40

•

Using Hold and Resume, page 42

•

Switching Between Multiple Calls, page 44

34


Note Handsfree devices may differ in how features are activated. Handsfree device manufacturers may also use different terms when referring to the same feature.



For more information on using handsfree features, see the documentation provided by the device manufacturer.

Cleaning the Phone

Gently wipe the phone screen and phone with a soft, dry cloth or a moist wipe.

Note The Cisco Unified Wireless IP Phone 7925G and 7926G is resistant to dust and spills, but if you wish to further protect your phone, you can purchase a silicon case for it. For more information, see the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G

Accessory Guide .



You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your wireless IP phone.

Note Your system administrator can configure your phone to alert you (by beeping) when it is out of range of the wireless network. You can only use your phone if it is within range of the wireless network. For more information, see your system administrator.


Place a call using the handset

Then...

1.

Dial the phone number.

2.

Press to place your call.

Note No dial tone occurs.


Answering a Call, page 40

Place a call using the speaker mode on the handset

1.

Press and hold button to activate the speaker.

2.


3.

Press to place your call.

Note Press and hold button again to turn off speaker mode.

Using a Handset,

Headset, and

Speakerphone, page 69

Press twice or choose Options > Redial.

Redial a number using the handset

Redial a number using your

Bluetooth wireless headset

See the documentation from your headset manufacturer.

Place a call while another call is active (using the same line)

1.

Choose Hold.

2.

Choose Options > NewCall.

3.

Dial, redial, or speed dial a number.

Note You hear dial tone with NewCall.

Using Hold and

Resume, page 42

36



Dial a number from the

Phone Book

Dial from a call log

Dial an international number

Then...


1.

Choose



> 

Phone Book or Ph Book (if available).

2.

Highlight a contact name, then do one of the following:

– Scroll left or right until you see the icon for the phone number: work phone 



home phone



 or

mobile phone other phone

– Choose Options > Details, highlight a phone number.

3.

Press or Options > Dial.

Using the Phone

Book on Your Phone, page 88

1.

Press .

2.

Choose Missed Calls, or Received Calls, or

Placed Calls.

3.

Press the number key for the listing or scroll to a listing and press .

Using Call Logs, page 83

1.

Press and hold

0

2.

Enter the phone number, including the country code, after the “+” symbol.

3.

Press or Options > Dial.

Tips

• When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .

• If you make a mistake while dialing, press << to erase digits.

• To redial the last number, press two times.

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.


• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

• If you press any digits while on an active call, the digits will be displayed on the screen and will timeout after 2 seconds. The digits will display again if additional digits are pressed.

• If you hear a beep tone from your phone, you might be out of range of the wireless network. Move to a location where you can see a strong signal icon on the phone if you wish to use your phone.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.


Then...


Speed dial a contact number in your local phone book

Do one of the following:

• Press and hold a speed-dial hot key for about two seconds.

Using the Phone Book on Your Phone, page 88

Note If dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.

Speed Dialing, page 55

Speed dial a phone number

(for a Line View speed-dial number set up on the web)

• Choose (Directory)> Speed

Dials, highlight a speed dial, and press .

1.

Press

2.

3.

Press

.

Scroll to a speed dial .

or to make the call.

Place a call while another call is active (using a different line)

Place the call on a secondary line

Speed Dialing, page 55

1.

Press Hold.

2.

Press .

3.

Scroll to another line and press .

4.

Dial a number.

5.

Press to make the call.

Using Hold and

Resume, page 42

1.

Press

2.

Dial a number.

and scroll to another line.

3.

Press to make the call

Switching Between

Multiple Calls, page 44

38



Then...

Dial from a corporate directory on your phone

Use CallBack to receive notification when a busy or ringing extension is available

1.

Choose > Directory Services >

Corporate Directory (name can vary).

2.

Use your keypad to enter a name.

3.

Press Options > Submit.

4.

Press the number key for the listing or scroll to a listing.

5.

Press Dial or .

Directory Dialing, page 84

1.

Choose Options > CallBack while listening to the busy tone or ring sound.

2.

Disconnect. Your phone alerts you when the line is free.

3.

Press Dial to place the call when the line is available.

Your system administrator

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Look for Busy Line Feature indicators.

Using BLF to

Determine a Line State, page 63 .

Make a priority

(precedence) call


Dial from a Personal

Address Book (PAB) entry

1.

Enter the MLPP access number.

2.

Press .

3.


4.

Press .

Prioritizing Critical

Calls, page 65

1.

Choose log in.

> Personal Directory to

2.

Choose Personal Address Book and search for a listing.

3.

Press Options > Submit.

4.

Scroll to a listing and press .

Directory Dialing, page 84

Place a call using a billing or tracking code

1.

Dial a number.

2.

Press .

3.

After the tone, enter a client matter code

(CMC) or a forced authorization code

(FAC).

Your system administrator



Place a call using your

Extension Mobility profile

Place a Push to Talk call

Then...

1.

Choose vary).

> EM Service (name can

2.

Enter log in information.

Using Cisco Extension

Mobility, page 67

1.

Choose

(name can vary).

> Push to Talk Service

2.

Use

3.

Press

or Talk to transmit.

or Stop to end.

Using the Push to Talk

Service, page 68

Place a call using Fast Dial Note Before using Fast Dial, your system administrator must configure this feature. Contact your system administrator for more information.


1.

Choose

(name can vary).

> Fast Dial Service

2.

Scroll to or press the index number to find the entry.

3.

Press .

Answering a Call

You can answer a call by using several options, if they are available on your phone.


Answer a call

Then...

Press .


Using Any Key to Answer the

Phone, page 78

Silence the ring for an incoming call

Press or .

The call continues silently, then forwards to the no answer target.

Switch from a connected call to answer a ringing call

(using the handset)

Press or .

Doing so answers the new call and automatically puts the first call on hold.

Switching Between Multiple

Calls, page 44

40



Then...


(using the Bluetooth wireless headset)

See the instructions from your

Bluetooth wireless headset documentation.


Switching Between Multiple

Calls, page 44

Answer using call waiting Press Answer.

Send call directly to your voice messaging system

(using the handset)

Press iDivert.


Send call directly to your voice messaging system


Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Use Call Pickup.

Answer a priority call using the handset

Use the Call Reject feature on your

Bluetooth wireless headset (exact feature name may vary). For more information, see your Bluetooth wireless headset documentation.

Note If iDivert is not configured for your phone by the system administrator, the phone ignores the call reject request.


Use Call Park.

Disconnect the current call and press

Answer or .


Picking Up a Redirected Call on Your Phone, page 57

Prioritizing Critical Calls, page 65

Answer a priority call using the Bluetooth wireless headset

Disconnects the current call and answers a ringing call. For more information, see your Bluetooth wireless headset documentation.

Prioritizing Critical Calls, page 65

Automatically connect to an incoming call after a ring or two

Ask your system administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing .

Using AutoAnswer, page 73

Tips

• To use any button to answer a call, see

Changing Keypad Settings, page 78

.

• You can answer an incoming call even when the keypad is locked.


• If you were using an application or service before you answered an incoming call, your application or service will resume after you end the call.

Ending a Call

You can end a call using several options


End the call

Then...

Choose

Disconnect one call but preserve another call on the same line

, EndCall, or Options > EndCall.

Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view.

If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.


Put a call on hold

Then...

1.

Make sure the call you want to put on hold is highlighted.

2.

Press Hold.

Note Engaging the Hold feature typically generates music or a beeping tone that the person on hold hears.

1.

Make sure the appropriate call is highlighted.

2.

Press Resume.

Remove a call from hold on the current line

(using the handset)

Remove a call from hold on the current line


See the instructions from your Bluetooth wireless headset documentation.

Note If there is an active call and a held call on the line, you can end the active call or place it on hold when you resume the held call.

42



Remove a call from hold on a different line

Move a call on a shared line to your wireless phone or to your desk phone

Then...

1.

Press to change to another line.

2.

Press Resume.

Note If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.

1.

From the phone with the active call on the shared line, press Hold.

2.

From your other phone with the shared line, press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone for the person on hold.

• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

• Your system administrator determines the Hold Reversion alert duration.

Using Mute

With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset.


Toggle Mute on

Toggle Mute off

Then...

During a call, press on left side of phone. The icon appears at the top of the phone screen.

Press . The icon disappears.


Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.


Switch between connected calls on one line

Switch between connected calls on different lines


(using the handset)



Then...

1.

Make sure the call that you want to switch to is highlighted.

2.

Press Resume.

Any active call is placed on hold and the selected call is resumed.

1.

Press to change to another line.

2.

If a single call is holding on the line, the call automatically resumes. If another call is holding, scroll to highlight the appropriate call and press Resume.

Press , or if the call is ringing on a different line, press switch to the other line and press .

Any active call is placed on hold.

to

You can place the first call on hold or end the call when you answer the ringing call.

For more information, see your Bluetooth wireless headset documentation.

Tips

• The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).

• The phone can have multiple calls per line, but no more than 24 calls per phone.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

44



Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Transfer two current calls to each other

(direct transfer) without staying on the line

Redirect a call to your voice messaging system

Then...

1.

From an active call, choose Options >Trnsfer.

2.

Dial the target number.

3.

Choose Options > Trnsfer again to complete the transfer or

EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.

1.

From an active call, choose Options > Trnsfer.

2.

Dial the target number.

3.

Wait for the transfer recipient to answer.

4.

Choose Options > Trnsfer again to complete the transfer or

EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.

1.

Scroll to highlight any call on the same line.

2.

Choose Options > Select. appears by the selected call.

3.

Scroll to highlight the other call on the same line.

4.

Choose Options > DirTrfr.

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Choose Options > iDivert.

The call is automatically transferred to your voice message greeting.

You can use iDivert with a call that is active, ringing, or on hold.

Tips

• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect.

• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places the call on hold.

• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume.


Forwarding Calls to Another Number

When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.


Set up Call Forward All on your primary line

Cancel Call Forward All on your primary line

Verify that Call Forward

All is enabled on your primary line

Set up or cancel call forwarding remotely, or for a non-primary line on your phone

Then...

Choose Options > CFwdAll, and enter a target phone number.

Choose Options > CFwdAll.

Look for both of these indicators:

• The icon next to the primary line.

• The call forward target number in the status line.

1.

Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 96

.)

2.

Access your call forwarding options. (See

Controlling Line Settings on the Web, page 103

.)

Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

46


• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

• DND does not affect intercom calls or non-intercom priority calls.

• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.


Turn on DND

Then...


• Choose Options > DND.

•



Press on ( ).

, then select the DND radio button to turn it

“Do Not Disturb is active” appears on the phone and the ring tone is turned off.



Turn off DND

Customize DND settings

Then...


• Choose Options > DND.

•



Press it off ( ).

, then select the DND radio button to turn

If your system administrator configured DND settings to appear on the User Options page, follow these steps:

1.

Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 94 .

2.

From the drop-down menu, choose User Options > Device.

3.

Set the following options:

• Do Not Disturb—Set to enable/disable DND.

• DND Option—Choose either Call Reject (to turn off all audible and visual notifications) or Ringer

Off (to turn off only the ringer).

• DND Incoming Call Alert (applies to either DND option set)—Set the alert to beep only, flash only, disable the alert, or choose “None” (to use the

“Alert” setting configured by your system administrator).

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are available on your phone:

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the

Join softkey.

48


• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the

MeetMe softkey.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.


Create a conference

Add new participants to an existing conference

See a list of conference participants or remove participants

End your participation in a conference

Then...

1.

From a connected call, choose Options > Confrn.

2.

Enter the participant’s phone number.

3.

Wait for the call to connect.

4.

Choose Options > Confrn again to add the participant to your call.

5.

Repeat to add additional participants.

Repeat the steps listed above.

Your system administrator determines whether non-initiators of a conference can add or remove participants.

Choose Options > ConfList. See

Participants, page 52

Choose

.

Viewing or Removing Conference

, EndCall, or Options > EndCall.

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.

Using Join

Join allows you to combine two or more existing calls to create a conference in which you are a participant.



Then...

Create a conference by joining together existing calls that are on a single line

1.

From an active call, press



, highlight another a call that you want to include in the conference, and choose Options >

Select.

The icon appears next to the selected call.

Note that the active call is automatically selected.

2.

Repeat this step for each call that you want to add.

3.

From a selected call, choose Options > Join.

Create a conference by joining together existing calls that are on multiple lines


1.

From an active call, choose Options > Join.

2.

Press



and select the line for calls that you want to include in the conference.

One of the following occurs:

–

–

The calls are joined.

You may be prompted to select the calls that you want to join. Highlight the calls and choose Options > Select, then

Options > Join to complete the action.

Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.



Participants, page 52 .

Tips

• If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Options > Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you.

50


Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.


Create a conference by barging a call on a shared line


Then...

1.

Press to select a call on a shared line.

2.

Choose Options > cBarge.

See




Participants, page 52 .

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.


Then...

Start a Meet-Me conference 1.

Obtain a Meet-Me phone number from your system administrator.

2.

Distribute the number to participants.

3.

When you are ready to start the meeting, choose Options >

MeetMe.

4.

Dial the Meet-Me conference number.

5.

Press .

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

Join a Meet-Me conference 1.

Dial the Meet-Me conference number (provided by the conference initiator).

2.

Press .

Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.


Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see

Making and Receiving Secure Calls, page 64 .

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.


View a list of conference participants or remove participants

Then...

1.

Press to select an active conference.

2.

Choose Options > ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, choose Options > Update.

Get an updated list of participants

See who initiated the conference

Remove any conference participant

Drop the last participant added to the conference

Verify that a conference call is secure

Verify that a participant is calling from a secure phone

While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

While viewing the conference list, highlight the participant’s name and choose Options > Remove.

You can remove participants only if you initiated the conference.

While viewing the conference list, highlight the participant’s name and choose Options > RmLstC.

You can remove participants only if you initiated the conference call.

or icon after “Conference” on the phone Look for the screen.

Look for the phone screen.

or icon beside the participant’s name on the

Add more participants

End your participation in a conference

See

Using Conference, page 49 .

Choose , EndCall, or Options > EndCall.

52


Placing or Receiving Intercom Calls

You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you).

• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message.

• Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker.

The intercom call becomes a two-way connection so that you can talk with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

• You cannot place an intercom call on hold.

Tip

If you log into your phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.


Place an intercom call to a preconfigured intercom target

Then...

1.

Press .

2.

Select



(intercom line) to dial the target intercom number.

After you hear the intercom-alert tone, begin speaking.



Place an intercom call to any intercom number

Receive an intercom call

Then...

1.

Press .

2.

Select

 number.

(intercom line) and dial the intercom target

After you hear the intercom-alert tone, begin speaking.

When you hear the intercom-alert tone, handle the call in one of these ways:

• Listen to the message in one-way audio.

• Talk to the caller by pressing intercom line.

and selecting the

• End the call by pressing EndCall.

54



Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support the following speed-dial features:

•

Speed-Dial Hot Key, page 55

•

Line View Speed Dial, page 56

•

Abbreviated Dial, page 56

•

Fast Dial, page 56

Speed-Dial Hot Key

A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold the speed-dial hot key or select a number from Directory > Speed Dials.

On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are displayed:

Work Phone

Home Phone

Mobile Phone

Other Phone

In the Phone Book contact details, the speed-dial icon ( ) displays under the number assigned to a speed-dial hot key.

For more information, see Using Speed Dial and Fast Dial, page 56

and

Using the Phone Book on Your

Phone, page 88 .


Line View Speed Dial

A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.

You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.

To make a call, select a speed dial ( ) from the Line View.

For more information, see

Using Speed Dial and Fast Dial, page 56 and

Setting Up Speed Dials on the

Web, page 97 .

Abbreviated Dial

An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up

Abbreviated Dials from the User Options web page.

To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.


Using Speed Dial and Fast Dial, page 56 and


Web, page 97 .

Fast Dial

A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial code to a Personal Address Book entry on the web.

To make a call, choose the Fast Dial service option and select from a Fast Dial listing.

For more information, see Using Speed Dial and Fast Dial, page 56

,


Web, page 97 , and

Using Personal Directory on the Web, page 98

.

Note Your system administrator can configure speed-dial features for you.

Using Speed Dial and Fast Dial

Before using this feature, you must set up speed-dial features from the Phone Book (see Using the

Phone Book on Your Phone, page 88 ) or on your User Options web pages (See

Accessing Your User

Options Web Pages, page 94

).

56



Use speed-dial hot keys to call

Phone Book contacts

Then...

1.

Set up speed-dial hot keys from the Phone Book.

2.


– Press and hold a speed-dial hot key for about two seconds.

Note When dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.

– Choose > Speed Dials, highlight a speed dial, and press .

Use speed-dial numbers to call other numbers

(not in Phone

Book)

Use Abbreviated

Dial

1.

Set up speed-dial numbers from your User Options web pages.

2.

To place a call, press .

3.

Scroll to a speed-dial number with its label and press .

Note The Line View displays your directory numbers, followed by your speed-dial numbers identified with . Six items (lines plus speed dials) can display.

1.

Set up Abbreviated Dialing codes from your User Options web pages.

2.

To place a call, enter the Abbreviated Dialing code.

3.

Choose Options > AbbrDial.

Use Fast Dial 1.

Subscribe to the Fast Dial service and set up Fast Dial codes from your User

Options web pages. See

Accessing Your User Options Web Pages, page 94

.

2.

To place a call, choose might vary).

> Fast Dial service on your phone (exact name

3.

Scroll to a listing and press .

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.



Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your call pickup group

Answer a call that is ringing on another extension in your group or in an associated group

Answer a call that is ringing on a particular extension (line number)

Then...

1.

Choose Options > PickUp.

If your phone supports auto-pickup, you are now connected to the call.

2.

If the call rings on your phone, press Answer to connect to the call.

1.

Choose Options > GPickUp.

2.

Enter the group pickup number.


3.

If the call rings, press Answer to connect to the call.

1.

Choose Options > OPickUp.


2.


1.

Choose Options > GPickUp.

2.

Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line

12345, enter 12345.


3.


Tips

• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

• If you choose GPickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

• If you have multiple lines and want to pick up the call on a non-primary line, first press

(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.

• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

• If you use the BLF Pickup feature on your phone, see


58


Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available.


Store an active call using Call Park

Then...

1.

During a call, choose Options > Park.

2.

Note the call park number that appears on your phone screen.

3.

Press .

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.

Direct and store an active call at a directed call park number

1.

During a call, press Transfer.

2.

Choose a speed-dial number with a park-unoccupied icon speed dial the directed call park number. to

A speed-dial number with park-occupied icon directed call park number is not available. indicates the

Note If BLF is not configured for the speed-dial number, the icon will not show whether the directed call park number is available or not.

Retrieve a parked call from a directed call park number

3.

Press Transfer again to finish storing the call.

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.

Tip

You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.


Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group.

A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.


Log out of hunt groups to temporarily block hunt group calls

Log in to receive hunt group calls

Then...

Choose Options > HLog. Your phone screen displays,

“Logged out of Hunt Group.”

Choose Options > HLog.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use

The “In Use Remote” message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the

Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See

Using Barge to Add Yourself to a Shared-Line Call, page 61 .

• Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.

• cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.

60


Privacy

The wireless IP Phone has Privacy enabled by default. When Privacy is enabled, coworkers who share your line cannot see information about your calls. If you want coworkers who share your line to see

information, you must disable the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a Shared-Line Call, page 62

.

Note The phone can support a maximum of 24 calls on a shared line.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be non-private calls. See

Understanding Shared Lines, page 60

.

Understanding Barge Features

Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge.

• cBarge converts the call into a standard conference, allowing you to add new participants. See

Making Conference Calls, page 48

for more information about standard conferences.

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.


See if the shared line is in use

Add yourself to a call on a shared line

Then...

Look for the icon and the “In Use Remote” message.

1.

2.

Highlight a remote-in-use call. You might need to use Line View.

Choose Options > Barge or cBarge.



View conference participants

Leave a barged call

Then...

See Viewing or Removing Conference Participants, page 52

.

Choose EndCall or .

If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you disconnect after using cBarge, the call remains a conference call

(provided at least three participants remain on the line).

Tips

• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Preventing Others from Viewing or Joining a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.


Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Then...

1.

Choose Options > Private.

2.

To verify that Privacy is on, look for (Privacy-enabled icon) next to the directory number.

1.

Choose Options > Private.

2.

To verify that Privacy is off, look for (Privacy-disabled icon) next to the directory number.

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

62


Using BLF to Determine a Line State

The Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.


See the state of a line listed in a call log or directory

Then...

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

Line is ringing.

BLF indicator unavailable for this line.

See the state of a line listed in a speed-dial line

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

Line is ringing (BLF Pickup only).

BLF indicator unavailable for this line.

Use BLF Pickup to answer a call ringing on a coworker’s phone

Highlight the ringing line and press (Select button).

The call redirects to your phone. If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer.

Note If you chose Options > Pickup or GPickup when the monitored line is not ringing, your phone will speed dial the line number.


Tips

• Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).

• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone can support these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.

• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.


Check the security level of a call

Then...

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Neither security icon appears if the call is non-secure.

64



Verify that the phone on the other end of the connection is also secure

Determine if secure calls can be made in your company

Then...

Look for the encrypted lock icon and listen for a security tone at the beginning of a call.

When encrypted calling is configured on your phone, the lock icon displays. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone does not play.

Contact your system administrator.

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call

Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.


Notify your system administrator about a suspicious or harassing call

Then...

Choose Options > MCID.

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.


If you...

Want to choose a priority

(precedence) level for an outgoing call

Want to make a priority

(precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call

Then...

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Look for an MLPP icon on your phone screen:

Priority Call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Answer the call as usual. If necessary, end an active call first.

Want to accept a higher-priority call

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

– Put the call on hold

–

–

Transfer the call

Add the call to a three-way conference

– Answer the call using PickUp

• MLPP overrides the Do Not Disturb feature.

66


Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.


Log in to EM

Log out of EM

Then...

1.

Choose > EM Service (name can vary).

2.

Enter your user ID and PIN (provided by your system administrator).

3.

If prompted, select a device profile.

1.

Choose > EM Service (name can vary).

2.

When prompted to log out, press Yes.

Tips

• EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.

• Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.

• Settings that are controlled only on the phone are not maintained in your EM profile.

Using the Application Button

The Application Button (on left side of phone) can be used to start applications such as Push to

Talk or other services on your phone.

Depending on how the Application Button is configured by your system administrator, you may be able to use it from the main screen only, or you may use it from any menu or service, or even when the phone is locked.

The Application Button can also be configured to start an application immediately after you press it, or only after you hold it for several seconds.

For more information, see your system administrator.


Using the Push to Talk Service

The Push to Talk service provides immediate communication (similar to a two-way radio) with members of your organization. Your system administrator must set up the Push to Talk service, and then you must subscribe to the service.


Access Push To

Talk service

Use Push to Talk service

Then...

See

Subscribing to Phone Services, page 95 for systems using Cisco Unified

CallManager 4.3 or later.

See

Setting Up Phone Services on the Web, page 101

for systems using Cisco

Unified Communications Manager Release 5.0 or later.

1.

Choose > Push to Talk (name can vary).

Push to Talk service is active when the icon appears.

2.

Use the button to start and end a transmission depending on how your service is configured. You can also use the Talk and Stop softkeys to toggle between transmitting and listening.

Note Your system administrator will provide detailed information about how to use your Push to Talk service.

Using the Barcode Scanner

Your system administrator can configure the Cisco Unified Wireless IP Phone 7926G to scan 2D barcodes using the scanning module on the top of the phone. The phone uses a Java MIDlet to use the barcode date to display information such as pricing, location, and inventory information. Contact your system administrator for information about using the barcode scanner.

Note The Cisco Unified Wireless IP Phone 7926G must be running firmware version 1.4(1) or later.

68



You can use your phone as a mobile handset, a speakerphone, or with a headset (wired or Bluetooth wireless).


Use the handset

Use a wired headset

Use a Bluetooth wireless headset

Use the speaker mode

Then...

Press ; to hang up, press .



Lift the headset port cover and plug the headset connector into the headset port. The icon appears on the phone status line.

Place and answer calls as usual.

If you use AutoAnswer, see


for exceptions.

You can use the headset with all the controls on your phone, including and .

The headset audio remains active when the headset is connected to the phone.

1.

Enable the Bluetooth setting on your phone.

2.

Scan for a list of Bluetooth devices.

3.

Select and pair the Bluetooth headset with the phone.


Using Bluetooth Wireless Headsets, page 70

.

Press and hold until the icon appears.

Note You can activate the speakerphone before making a call or during a call. The speaker mode remains active for future calls until toggled off.

Note You can activate the speakerphone (on the phone) even when the phone is docked in the desktop charger and connected to a wired headset.



Then...

Switch to the speaker (from the handset) during a call

Press and hold until the icon appears.

Press and hold to toggle back to the handset.

Adjust the volume level for a call

During a call, press to adjust the volume for the handset, speaker, or headset.

Note The new volume level is preserved for future calls after the phone is powered off.

Tip

If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer or intercom calls.

Obtaining Headsets

Your phone supports wired headset jack types with a 2.5 mm, 3-band/4 connector. For information about purchasing headsets, see

Headset Information, page 17 .

Using Bluetooth Wireless Headsets

Your phone supports the use of Bluetooth wireless headsets. Enable the Bluetooth setting on your phone before performing tasks such as scanning, pairing, and unpairing.

Note Before pairing the Bluetooth headset with the phone, follow the instructions in the headset documentation to enable it for operation.

70



Then...

Enable/disable Bluetooth on your phone

1.

Choose > Phone Settings > Bluetooth.

2.

Highlight Bluetooth and press Select.

3.

Select Enable or Disable, then press Save.

If enabled, the Bluetooth enabled icon appears. If disabled, the icon disappears.

Note Bluetooth must be enabled on the phone before you can perform tasks such as scanning, pairing, and unpairing.

Scan for Bluetooth devices 1.

Choose > Phone Settings > Bluetooth > Device List.

2.

Press Scan. A list of devices appears.

Note It may take a few seconds for the scan to complete.

Pair a Bluetooth headset with the phone

3.

To rescan for a device, press Rescan from Scan Results.

1.

From the Scan Results list, select a Bluetooth headset and press

Pair.

2.

When prompted, enter the Bluetooth Passkey, then press

(Select) or Options > OK.

Note Obtain the Bluetooth Passkey from your Bluetooth device documentation. Pairing must be completed within one minute or it will fail.

3.

If the pairing succeeds, the newly paired headset is added to the

Device List and becomes connected to the phone (if no prior

Bluetooth connection exists between another device and the phone.) If a prior connection exists, first unpair or disconnect the other device from the phone.

The Bluetooth device connected icon is displayed, and a checkmark appears next to the device name.

4.

If the pairing fails, press Back to retry.

Connect a Bluetooth headset already paired (but not connected) with the phone


• Tap on the headset to send a connection request to the phone.

• Choose > Phone Settings > Bluetooth > Device List, highlight the headset, and press Options > Connect.



Unpair a Bluetooth headset from the phone

Then...

1.


2.

Select a headset from the list, press Options > Unpair.

3.

Press Yes to confirm.

The headset disconnects from the phone and is removed from the

Device List.

Disconnect a Bluetooth headset from the phone

Switch from a Bluetooth headset to the speaker or handset during a call

Switch to the Bluetooth headset during a call from the speaker or handset

1.


2.

Select a headset from the list, press Options > Disconn.

3.

Press Yes to confirm.

The headset disconnects from the phone but remains on the Device

List (without a checkmark next to the device name).

1.

Press and hold . The Select Audio Path menu appears.

2.

Select Speaker or Handset.

3.

To switch modes again, press and hold , and select another audio mode.

Note After the call, the phone remains in the last audio mode it used during the call.

1.

Press and hold . The Select Audio Path menu appears.

2.

Select Bluetooth.

Note If a wired headset is connected to the phone, the Bluetooth option cannot be selected even if the Bluetooth connected icon is displayed. To use the Bluetooth headset, you must first unplug the wired headset.

Tips

• Only one Bluetooth device can be connected to the phone at one time.

• A Bluetooth device must remain within 10 m of the phone to keep the connection.

• A Bluetooth device disconnects if the phone is powered off or if Bluetooth is disabled on the phone.

• If a device previously paired with the phone is used to connect to another Bluetooth device, you must first unpair it, then pair it again with the phone.

• If a Bluetooth headset becomes disconnected (being out-of-range of the phone or the phone battery loses power), it should automatically reconnect when it is in-range again or the battery is recharged. If it does not reconnect, you can tap on the Bluetooth headset once to reestablish the connection.

72


• If a Bluetooth headset is in power-save mode and becomes disconnected from the phone, you may need to tap the headset once to “wake” it to reestablish a connection.

Using AutoAnswer

You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset.

If you...

Use AutoAnswer with a headset

Then...

Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.

If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the wired headset icon or the

Bluetooth enabled icon is in the phone status line. Otherwise, calls ring normally and you must manually answer them.



You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.

Customizing Rings

You can customize your phone by choosing a ring type for each line.


View the ring tone settings on your lines

Change the ring tone on a line

Then...

1.

Choose > Phone Settings > Sound Settings.

2.

Select Ring Tone > Current Settings.

3.

Press View to see the current line settings.

1.


2.

Select Ring Tone > Current Settings.

3.

Press View to see the current line settings.

4.

Select a line.

Note To make a line selection, press the number key for the item, the

button, or the Change softkey.

5.

Scroll to a ring tone in the list and press Play to hear a sample of the ring.

6.

Press and the icon appears next to the chosen ring.

7.

Choose Options > Save to make the change or Options > Cancel.

Assign a ring tone to a line 1.


2.

Select Ring Tone > Available Ring Tones.

3.

Scroll to a ring tone in the list and press Play to hear a sample of the ring.

4.

Choose Options > Apply and select the line for the ring tone.

appears by the selected line.

5.

Press Save to make the change or Cancel.

74



Change the way the phone rings

Then...

1.

Choose > Sound Settings > Alert Pattern.

2.

Select one of the following:

• Ring Only

• Vibrate Only

• Silent

• Vibrate, Then Ring

• Vibrate And Ring

The icon appears next to your selection.

3.

Press Save to make the change, or Cancel.

Note This change applies only to the handset and not the desktop charger.

Tips

• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.

• To return to the Settings menu, press Back after saving the change or press main screen.

to return to the

Customizing Volume Settings

You can adjust the ring and speaker volume settings for your phone.


Then...

Adjust the ring volume level 1.

Choose

2.

Select Ring.

> Phone Settings > Sound Settings > Volumes.

Note To make a ring selection, press the number key for the item, the

button, or the Change softkey.

Adjust the speaker volume level

3.

Press to increase the volume or to decrease the volume and hear a sample ring volume.

4.


1.

Choose

2.

Select Speaker.

> Phone Settings > Sound Settings> Volumes.

3.

Press to increase the volume or to decrease the volume.

4.




Adjust the phone volume level

Adjust the headset volume level

Select the devices that will ring

Then...

1.

Choose > Phone Settings > Sound Settings > Volumes.

2.

Select Handset.

3.


4.


1.

Choose

2.

Select Headset.

> Phone Settings > Sound Settings.

3.


4.


1.


2.

Select Ring Output.

3.


• Headset

• Speaker (default setting)

• Headset and Speaker


4.

Press Save to make the change or Cancel. Ring output applies only to wired headsets, not Bluetooth headsets.

Customizing the Phone Screen

You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen.


Set up the left softkey to open the Phone Book

Set up the left softkey to access your messages

Then...

1.

Choose

2.

Press Change.

> Phone Settings > Customize Home Page.

3.

Select Phone Book.

4.

Press Save. The left softkey displays as “Ph Book” when the phone is idle.

1.

Choose

2.

Press Change.

> Phone Settings > Customize Home Page.

3.

Select Message.

4.

Press Save. The left softkey displays as “Message” when the phone is idle.

76



Change the phone display brightness

Change the length of time for the screen to display

Change the LED indication for service coverage

Change the language on your phone screen

Change the font size

Then...

1.

Choose > Phone Settings > Display Settings.

2.

Highlight Display Brightness

, then press or Change.

3.

Press to increase the brightness or to decrease the brightness.

4.


1.


2.

Highlight Display Timeout


3.


• 10 Seconds

• 30 Second (default setting)

• 1 Minute

• 2 Minutes

4.


Note When the display setting time expires, the screen dims for 10 seconds, then goes dark.

1.


2.

Highlight LED Coverage Indicator


3.


• Enable (default setting)

• Disable

4.


1.

Log in to your User Options web pages. (See

Accessing Your User

Options Web Pages, page 94

.)

2.

Change the language setting.

1.


2.

Highlight Font Size


3.


• Default (default setting)

• Increased

4.



Changing Keypad Settings

You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information:

•

Using Any Key to Answer the Phone, page 78

•

Setting the Keypad to Automatically Lock, page 79

•

Changing the Keypad Tones, page 80

Using Any Key to Answer the Phone

You can set your phone to allow the use of any key to answer a call.


Answer calls by pressing any key

Disable the Any Key Answer option

Then...

1.

Choose > Phone Settings > Keypad Settings.

2.

Select Any Key Answer.

3.

Select Enable.

4.


Note Under the Any Key Answer option, Enabled appears.

1.


2.

Select Any Key Answer.

3.

Select Disable.

4.


Note Under the Any Key Answer option, Disabled appears.

78


Setting the Keypad to Automatically Lock

To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.


Automatically lock the keypad after using the phone

Unlock the keypad

Turn off the automatic keypad lock

Then...

1.


2.

Select Keypad Auto Lock.

3.

Select one of these time intervals:

• 15 seconds

• 30 seconds

• 60 seconds

4.


Note After the chosen time interval expires, the and the keypad locks.

icon appears,

1.

Press any key and “Unlock keypad? appears on the screen.

2.

Press Unlock and then OK.

Note You must press the Unlock and OK softkeys as soon as they appear, or the keypad remains locked.

1.

Choose > Phone Settings > Keypad Settings.

2.

Select Keypad Auto Lock.

3.

Select Disable.

4.


Note Under the Keypad Auto Lock option, Disabled appears.

Tips

• Auto lock is enabled only when the phone is idle and at the main screen.

• The keypad lock is temporarily disabled when you have an incoming call.


Changing the Keypad Tones

You can enable or disable the tones when you press a key on your keypad.


Change the keypad tone level

Then...

1.


2.

Select Keypad Tone.

3.


• Disable—Does not play tones when keys are pressed.

• Normal—Plays tones when keys are pressed.

• Loud—Plays louder tones when keys are pressed.


4.


Viewing Your Network Profile List

Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your system administrator defines network profiles. You might have more than one network profile available to you, so you can access wireless network configurations at locations that use different service set identifiers (SSID) or authentication types.

Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.

Note Consult with your system administrator if you need to have additional network profiles added or settings changed in a profile.


View the list of enabled

Network Profiles

Then...

Choose > Network Profiles.

The enabled profiles have the next to them.

Note Because Network profiles are locked, your system administrator must make changes for you.

Tips

• When the locked icon appears next to a menu, see your system administrator for information.

• If you need to change your EAP or LEAP username and password, see

Setting Username and

Passwords, page 15 , and consult with your system administrator.

80


Viewing Hardware Diagnostics

You can perform various diagnostic functions on your phone. See these sections for more information:

•

Performing Keypad Diagnostics, page 81

•

Performing Audio Diagnostics, page 81

•

Performing WLAN Diagnostics, page 81

•

Performing Scanner Diagnostics, page 82

Performing Keypad Diagnostics

You can verify the keypad buttons are functional on your phone.


Ensure a keypad button is functional

Then...

1.

Choose > Phone Settings > Diagnostics.

2.

Select Keypad.

3.

Press any key. If they key is functional, Pressed appears.

Performing Audio Diagnostics

You can verify that the speaker and microphone on your phone are functional.


Ensure that the speaker and microphone are functional

Then...

1.

Choose > Phone Settings > Diagnostics.

2.

Select Audio. The ringer will sound and the speaker will be activated.

3.

Speak into the microphone to ensure both the microphone and speaker are working.

Performing WLAN Diagnostics

You can run the Site Survey utility from the Diagnostics menu to verify that the APs are providing adequate coverage. For more information on using the Site Survey utility, see Cisco Unified Wireless

IP Phone 7925G, 7925G-EX, and 7926G Administration Guide.


Run the Site Survey utility

Then...

1.

Choose

2.

Select WLAN.

> Phone Settings > Diagnostics.


Performing Scanner Diagnostics

You can ensure the barcode scanner is functional.


Ensure that the barcode scanner is functional.

Then...

1.

Choose

2.

Select Scanner.

> Phone Settings > Diagnostics.

3.

Position the scanner in front of a barcode and press Scan.

82



This section describes how you can use call logs and directories in the Directory menu.

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.


Then...

View your call logs 1.

Press .

2.

Choose Missed Calls, or Received Calls, or Placed Calls. Each call log stores up to 100 records.

Dial from a call log 1.

Press .

2.

Choose Missed Calls, or Received Calls, or Placed Calls.

3.

Scroll to a phone number.

Note To edit the displayed number (to add or to remove a prefix), press 

Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

Display details for a single call record

Erase a single call record

Erase all call records in a single log

4.

Press Dial or .

1.

Press .

2.


3.

Highlight a call record.

4.

Press Details to display information such as called number, calling number, time of day, and call duration (for placed and received calls only).

1.

Press .

2.


3.

Scroll to a call record.

4.

Choose Options > Delete, or choose Options > Exit.

1.

Press .

2.


3.

Choose Options > Delete, or choose Options > Exit.



Erase all call records in all call logs

Then...

1.

Press to display call logs.

2.

Press Clear. Doing so erases all call logs, or choose Options > Exit.

See if the line in the call log is busy before placing a call to that line

Look for Busy Lamp Field indicators. See


Tip


• To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and choose Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

–

–

The first logged entry is the name and number of the last completed call of a multiparty call received on your phone.

The second logged entry is the name and number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide access to a corporate directory and personal directory features:

• Corporate Directory—Contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains Corporate Directory.

• Personal Directory—If available, contains personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.

–

–

PAB is a directory of your personal contacts.

Fast Dial allows you to assign codes to PAB entries for quick dialing.

84


Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.


Dial from a corporate directory (while not on another call)

Then...

1.

Choose vary).

> Directory Services > Corporate Directory (name can

2.

Use your keypad to enter a search criteria such as a name.

3.

Press or Search.

4.

Scroll to a listing.

Note To edit the displayed number (to add or to remove a prefix), choose 

Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

See if the phone line in the directory is busy

5.

Press Dial or .

Look for Busy Lamp Field indicators. See

Using BLF to Determine a Line

State, page 63

.

Tips

• Use the numbers on your keypad to enter characters on your phone screen. See

Entering and

Editing Text, page 15

.

• Use the Navigation button on your phone to move between input fields.

• You can copy a corporate directory record to your local Phone Book. See

Using the Phone Book on Your Phone, page 88

.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.

Cisco Unified CallManager Release 4.3 and Later

For information about how to set up and use the Personal Directory when connected to a Cisco Unified

CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html


Cisco Unified Communications Manager Release 5.0 and Later

This section describes how to set up and use Personal Directory on your phone when you are connected

to a Cisco Unified Communications Manager Release 5.0 or later. Alternately, see Using Personal

Directory on the Web, page 98 .


Access Personal

Directory (for PAB and Fast Dial codes)

Search for a PAB entry

Then...

1.

Choose



> Directory Services > Personal Address

Book (PAB) Service (exact name may vary).

2.

Enter your Cisco Unified Communications Manager user ID and PIN, then press Options > Submit.

1.

Access Personal Address Book.

2.

Enter search criteria and choose Options > Submit.

Note To get a complete list of your PAB entries, do not enter any search criteria, and choose Options > Submit.

Dial from PAB entry 1.

Search for a PAB entry.

2.

Scroll to the listing and press Select or .

3.

Press Dial.

4.

Scroll to the number that you want to dial and press OK.

5.

Press OK again to dial the number.

Delete a PAB entry 1.


2.

Scroll to the listing and press Select or .

3.

Choose Options >Delete.

4.

Press OK to confirm the deletion or Cancel.

Edit a PAB entry

3.

You can choose Options > Previous or Next to move through listings.

4.

Scroll to the PAB listing that you want and press Select or .

1.


2.

Scroll to the listing and press Select or .

3.

Choose Options > Edit to modify a name or mail address.

4.

If necessary, choose Options > Phones to modify a phone number.

5.

Press Update.

86



Then...

Add a new PAB entry 1.

Access Personal Address Book.

2.

Access the Search page and choose Options > Submit. You do not need to input search information first.

3.

Choose Options > New.

4.

Use the keypad to enter a name or nickname.

5.

Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.

6.

Press Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

1.


2.

Scroll to the listing and press Select or .

3.

Choose Options > Fast Dial.

4.

Scroll to the Fast Dial code that you want to assign to the number and press Select or .

1.

Choose > Personal Address Book.

2.

Select Personal Fast Dials.

3.

Scroll to a Fast Dial code that is unassigned and press Select or .

4.

Press Assign.

5.

Enter a phone number.

6.

Press Update.

1.

Choose > Personal Fast Dials.

2.

You can choose Options > Previous or Next to move through listings.

3.

Scroll to the listing you want and press Select or .

Place a call using a

Fast Dial code

Delete a Fast Dial code

Log out of Personal

Directory

1.

Search for a Fast Dial code.

2.


3.

Press Dial.

4.

Choose OK to complete the action.

1.

Search for a Fast Dial code.

2.


3.

Choose Options > Remove.

1.

Choose

2.

Choose Logout.

> Personal Address Book (exact name may vary).


Tips

• Your system administrator can provide the user ID and PIN that you need to log in to Personal

Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.


Using the Phone Book on Your Phone

You can store information (such as work phone and mobile phone numbers, and company name) for up to 100 contacts in the Phone Book on your phone.

Note You can customize the left softkey to open the Phone Book. If customized this way, the left softkey is displayed as Ph Book. For more information, see

Customizing the Phone Screen, page 76 .

Note Your system administrator can import up to 100 contacts into your Phone Book if they are stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the

Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.

88



Add a contact to your phone book

Assign a primary number for a contact

Then...

1.

Choose > Phone Book or press Ph Book (if available).

2.


– Press New (if Phone Book is empty).

– Choose Options > New (if Phone Book is not empty).

3.

At the New Contact screen, fill in contact information.

4.

When finished, press Options, then choose Save to save the information, or press Cancel.

1.


2.

Highlight a contact name and choose Options > Details.

3.

Select a number: phone, or work phone, home phone, other phone, and choose Options > Primary.

mobile

Change the name or company information for a contact

Change a phone number for a contact

A (checkmark) appears next to that number.

Note The default primary number for a contact is the work phone. You can assign any number as the primary number.

1.


2.

Highlight a contact name and press to view the details.

You may also choose Options > Details.

3.

Select the information field and press Change.

4.

Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.

1.


2.

Highlight a contact name and press to view the details.

You may also choose Options > Details.

3.

Select a number: phone, or work phone, home phone, other phone, and choose Options > Change.

mobile

4.

Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.



Search for a contact in your phone book

Then...

1.


2.

Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name.

Note You can enter search text in one of two ways: by pressing a key one or more times until you see the letter or number you need, or by having possible matches automatically display after pressing one or more keys

(predictive text).

Remove a contact from the phone book

Dial the primary phone number for a contact

Dial any phone number for a contact

Clear all entries from your phone book

Copy a phone number from a call log to a new phone book contact

Choose Options > Mode again to change the way you enter search text.

1.


2.

Highlight a contact name and choose Options > Delete.

The contact is removed and the speed dial for this contact number will be unassigned.

1.


2.

Highlight a contact name. The primary phone number for this contact is displayed on the lower left. To dial this number, press or Options

> Dial.

Note The default primary number for a contact is the work phone. You can change the primary number to be any number for this contact.

1.


2.

Highlight a contact name, then do one of the following:

–

–



Scroll left or right until you see the icon for the phone number you wish to dial: work phone, home phone, mobile phone, or other phone.

Choose Options > Details, highlight a phone number, and press or Options > Dial.

1.


2.

Press Options and select DeleteAll.

1.

Choose > Missed Calls, or Received Calls, or Placed Calls.

2.

Scroll to a phone number, choose Options > Store > New Contact. The

Store Contact screen appears.

3.

Enter the information for: First Name, Last Name, Nickname, and

Company.

4.

When finished, choose Options > Save, then select the phone type to store the number.

90



Copy a phone number from a call log to an existing phone book contact

Copy a phone number from a directory to a new phone book contact

Then...

1.

Choose > Missed Calls, or Received Calls, or Placed Calls.

2.

Scroll to a phone number, choose Options > Store > Use Existing

Contact.

3.

On the Phone Book contacts list, highlight a name.

4.

Select the phone type to store the number.

1.

Choose > Corporate Directory (name can vary).

2.

Use your keypad to enter the search criteria, such as the name, then press

Search.

3.

When the listing appears, choose Options > Store > New Contact. The

Store Contact screen appears.

4.

Enter the information for: First Name, Last Name, Nickname, and

Company.

5.

When finished, choose Options > Save, then select the phone type to store the number.

Copy a phone number from a directory to an existing phone book contact

Assign a speed dial to a contact number in your phone book

(from the Speed Dial screen)

1.

Choose > Corporate Directory (name can vary).

2.

Use your keypad to enter the search criteria, such as the name, then press

Search.

3.

When the listing appears, choose Options > Store > Use Existing Contact.

4.

On the Phone Book contacts list, highlight a name.

5.

Select the phone type to store the number.

1.

Choose > Speed Dials.

2.

Highlight an unassigned speed dial and press Assign. A list of Phone

Book contacts appears.

3.

Highlight a name. Choose the primary number, or scroll left or right to choose another number, then press Select. The selected number is assigned to the speed dial.

Note Speed dial 1 is always assigned to voicemail. You cannot remove or reassign this speed dial.

Note

To make a speed-dial call, see Placing a Call—Additional Options, page 38

.



Assign a speed dial to a contact number in your phone book

(from the main screen)

Then...

1.

2.

Press and hold an unassigned speed-dial number for about two seconds, then press Yes. The Phone Book main screen appears.

Highlight a contact and press Select to assign the speed dial to the primary number.

Unassign a speed dial 1.

Choose > Speed Dials.

2.

Highlight the assigned speed dial and press Delete.

3.

Press Yes to confirm, or No to cancel.

Tips

• After you assign a speed dial to a contact number, a speed dial icon underneath the phone number in the contact details.

and number appear

• You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because

Speed Dial 1 is reserved for voicemail.

• If you have contact information stored in another location (for example, in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be imported into your Phone Book.

92



When the phone displays “You Have VoiceMail” or has a red blinking light, you can access your messages from your phone.

Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.


Send a call to your voice message system

Then...

Set up and personalize your voice message service

1.

Press Message or press and hold

2.

Follow the voice instructions.

.

Note If you changed the left softkey on the main screen to access the Phone

Book (Ph Book), the Message softkey is not available. For more information, see

Customizing the Phone Screen, page 76

.

Check for your new voice messages

Look at your phone for these indicators:

• A red blinking light

• A text message, “You Have VoiceMail”

• A flashing message waiting in Line View.

icon next to your directory number

Listen to your voice messages or access the voice message system menu

1.

Press Message or press and hold

2.

Enter your voice message password.

.

3.

Follow the voice instructions to listen to your messages.

Note If you changed the left softkey on the main screen to access the Phone

Book (Ph Book), the Message softkey is not available. For more information, see

Customizing the Phone Screen, page 76

.

Press iDivert.

The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.



Your wireless IP phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your

Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone. This section includes information for:

•

Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 94

•

Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 96

Cisco Unified CallManager Release 4.3 and Later User

Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager Release 4.3 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Use these sections for more information about:

•

Logging In to the User Options Web Pages, page 94

•

Subscribing to Phone Services, page 95

Logging In to the User Options Web Pages

This section describes how to log in and select a phone device for Cisco Unified CallManager Release

4.3 or later User Options web pages.


Log in to your User

Options web pages

Select a device after logging in

Then do this...

1.

Obtain a User Options URL, user ID, and default password from your system administrator.

2.

Open a web browser on your computer, enter the URL, and log on.

The Cisco Unified CallManager User Options main web page appears.

1.

From the general menu, select your device type (phone model) in the “Select a device” drop-down list. The context-sensitive menu appears with options appropriate for the wireless IP phone.

2.

Make changes to the options for your wireless IP phone.

94


Tips for Navigating the User Options Web Pages

• Select your device from the menu page to see all of your options.

• Click Update to apply and save your changes.

• Click Return to the Menu to get back to the context-sensitive menu.

• Click Log Off to exit the User pages.

Subscribing to Phone Services

Before you can access subscription phone services on your phone, you need to subscribe to them by

using your computer to access the User Options web pages. See Accessing Your User Options

Web Pages, page 96

.

Phone services can include:

• Web-based information, such as stock quotes, movie listings, and weather reports

• Network data, such as corporate calendars and searchable directories

• Phone features, such as the Fast Dial service and a Personal Address Book

Refer to the following table for more information.


Then, do this after you log in and select your device type...

Subscribe to a service 1.

From the main menu, choose Configure your Cisco IP Phone Services.

2.

Select a service from the Available Services drop-down list and click

Continue.

3.

Enter more information upon request (such as a zip code or PIN).

4.

Click Subscribe.

Change or end subscriptions

1.

From the main menu, choose Configure your Cisco IP Phone Services.

2.

Click a service in the Your Subscribed Services panel.

3.

Click Update after making changes, or click Unsubscribe.

Access a service on your phone

Learn how to use phone services

1.

Choose (Services) > (Service Name).

2.

Select the service that you want.

Refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html


Cisco Unified Communications Manager Release 5.1 and

Later User Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager Release 5.1 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:

•

Accessing Your User Options Web Pages, page 96

•

Configuring Features and Services on the Web, page 97


This section describes how to log in and select a phone device for Cisco Unified Communications

Manager Release 5.1 or later User Options web pages.


Log in to your User

Options web pages

Select a device after logging in

Then do this...

1.

Obtain a User Options URL, user ID, and default password from your system administrator.

2.

Open a web browser on your computer, enter the URL, and log on.

3.

If prompted to accept security settings, click Yes or Install

Certificate.

The Cisco Unified Communications Manager User Options main web page appears. From this page, you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

To access phone-specific options, select a device (see the following row).

1.

After you have logged in to your User Options web pages, choose

User Options > Device.

The Device Configuration page appears.

2.

If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.

96



Configure user features

Then do this...

Choose User Options drop-down button to access these features:

• User Settings

• Directory

• Personal Address Book

• Fast Dials

Configure phone settings Choose toolbar buttons to access these phone-specific options:

Return to the Device

Configuration page

• Line settings

• Speed dials

• Phone services

• Service URL

Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.

Tip

Use the Device Configuration page to access all of the configuration options available for your phone

(other pages might not provide access to all options).

Configuring Features and Services on the Web

These topics describe how to configure features and services from your User Options web pages after logging in. See

Accessing Your User Options Web Pages, page 96 .

•

Setting Up Speed Dials on the Web, page 97

•

Using Personal Directory on the Web, page 98

•

Setting Up Phone Services on the Web, page 101

•

Controlling User Settings on the Web, page 102

•

Controlling Line Settings on the Web, page 103

•

Using Cisco WebDialer, page 104

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features that are set up from the web:

• Line View Speed Dials

• Abbreviated Dials

• Fast Dials


Note For help using speed-dial features, see

Speed Dialing, page 55 .


Set up Line View speed-dial numbers

Set up Abbreviated

Dials

Set up Fast Dials

Then do this after you log in...

1.

Select the name for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G device.

2.

Click Speed Dials.

3.

Enter a phone number as you would dial it.

4.

Enter a label for the speed-dial number that is 11 characters or less.

5.

Click Save

Note If you have speed dials configured in your Line View, the speed-dial label appears next to the icon.

1.

Select the name for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G device.

2.

Click Speed Dials.

3.

Enter a phone number as you would dial it and label for an Abbreviated

Dialing code.

4.

Click Save.

Note Make note of the number for the Abbreviated Dialing Code. Use this code with Options > AbbrDial to access the speed-dial number.

See Configuring Fast Dials on the Web, page 99 .

You can also set up Fast Dials on your phone. See the Using Personal Directory on Your Phone, page 85

.

Tips

• You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers).

• If your speed dial label contains more than 11 characters, use a shorter label because labels are shortened from the left. For example, “Customer Service” displays as “.....er Service”.

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• The Address Book Synchronization Tool (TABSynch)

98


Note You can also access PAB and Fast Dials from your phone. See

Using Personal Directory on

Your Phone, page 85 .

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.


Add a new PAB entry

Search for a PAB entry

Edit a PAB entry

Delete a PAB entry

Then, do this after you log in...

1.

Choose User Options > Personal Address Book.

2.

Click Add New.

3.

Enter information for the entry.

4.

Click Save.

1.

Choose User Options > Personal Address Book.

2.

Specify search information and click Find.

Note To locate all entries, leave search information blank and click

Find.

1.


2.

Click a name or nickname.

3.

Edit the entry as needed and click Save.

1.


2.

Select one or more entries.

3.

Click Delete Selected.

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.


Assign a Fast Dial code to a PAB entry


1.

Create a PAB entry. See

Using Your Personal Address Book on the

Web, page 99 .

2.

Choose User Options > Fast Dials.

3.

Click Add New.

4.

Change the Fast Dial code, if desired.

5.

Use the Search Options area to find the appropriate PAB entry.

6.

Click a phone number in the Search Results area.

7.

Click Save.



Assign a Fast Dial code to a phone number

(without using a PAB entry)

Search for a Fast Dial entry


1.


2.

Click Add New.

3.

Change the Fast Dial code, if desired.

4.

Enter a phone number.

5.

Click Save.

1.


2.

Specify search information and click Find.

Edit a Fast Dial phone number

1.


2.

Search for the Fast Dial entry that you want to edit.

3.

Click a component of the entry.

4.

Change the phone number.

5.

Click Save.

Delete a Fast Dial entry 1.

Search for a Fast Dial.

2.


3.


Tips,

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are labeled “raw” in the User Options web pages, do not display a configurable text label.

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing

Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

100


Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.


Subscribe to a service


1.

Select the name for the Cisco Unified Wireless IP Phone 7925G,

7925G-EX, and 7926G device.

2.

Click Phone Services.

3.

Click Add New.

4.

Choose a service from the drop-down list and click Next.

5.

Change the service label and/or enter additional service information, if available (optional).

Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left. For example, “Customer

Service” displays as “.....er Service”

Search for services

6.

Click Save.

1.

Select a device.

2.

Click Phone Services.

3.

Click Find.

Change or end services 1.

Search for services.

2.


3.


Change a service name 1.

Search for services.

2.

Click on the service name.

3.

Change the information and click Save.



Add a service to an available screen slot


1.

Select a device.

2.

Click Service URL.

Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

3.

Choose a service from the Button Service drop-down list.

4.

If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

Access a service on your phone

5.

Click Save.

6.

Click Reset to reset your phone and see the new label. You cannot see the label until the phone resets.

Choose > (Service Name).

Note The services available on your phone depend on the phone system configuration and the services you subscribed to. Ask your system administrator for more information.

Note If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the phone screen.

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services.


Change your password


1.

Choose User Options > User Settings.

2.

In the Browser Password area, enter information.

Note A password must be 5-127 characters.

Change your PIN

3.

Click Save.

1.


2.

In the Phone PIN area, enter information.

Note A PIN must be 5-20 numbers.

3.

Click Save.

102



Change the language (locale) for your User Options web pages

Change the language (locale) for your phone screen


1.


2.

In the User Locale area, choose an item from the Locale drop-down list.

3.

Click Save.

1.

Go to the Device Configuration page by choosing User

Options > Device.

2.

Choose an item from the User Locale drop-down list.

3.

Click Save.

Tips

• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.

• Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.

• For more information about these services, ask your system administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels.

Note • You can set up call forwarding (for your primary phone line) directly on your phone. See

Forwarding Calls to Another Number, page 46

.

• To learn about phone settings that you can access directly on your phone, see

Changing

Phone Settings, page 74 .


Set up call forwarding per line


1.

Select the name for the Cisco Unified Wireless IP Phone 7925G,

7925G-EX, and 7926G device.

2.

Click Line Settings.

3.

If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.

4.

In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

5.

Click Save.



Change the voice message indicator setting per line


1.

Select your device.

2.


3.


4.

In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message.

Change or create a line text label that appears on your phone screen

5.

Click Save.

1.

Select your device.

2.


3.


4.

In the Line Text Label area, enter a text label.

Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left. For example, “Customer

Service” displays as “.....er Service”

5.

Click Save.

Tip

You cannot change the Ring Settings for the phone from the User Options web pages.

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

104



Use WebDialer with your User Options directory

Then...

1.

Log in to your User Options web pages. See

Accessing Your User Options

Web Pages, page 96 .

2.

Choose User Options > Directory and search for a coworker.

3.

Click the number that you want to dial.

4.

If this is your first time using WebDialer, set up preferences and click

Submit. See the last row in this table for details.

5.

If the Make Call page appears, click Dial. See the last row in this table to learn how to suppress this page in the future, if desired.

The call is now placed on your phone.

6.

To end a call, click Hangup or disconnect from your phone.

Use WebDialer with another online corporate directory

(not your User

Options directory)

1.

Log in to a WebDialer-enabled corporate directory and search for coworkers.

2.

Click the number that you want to dial.

3.

When prompted, enter your user ID and password.

4.

If this is your first time using WebDialer, set up preferences and click

Submit. See the last row in this table for details.

5.

If the Make Call page appears, click Dial. See the last row in this table to learn how to suppress this page in the future, if desired.

The call is now placed on your phone.

6.

To end a call, click Hangup or disconnect from your phone.

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.



Set up, view, or change WebDialer preferences

Then...

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer, after you click the number that you want to dial.

To return to Preferences in the future, click the preferences icon from the

Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer settings and prompts.

• Use permanent device—Identifies the wireless IP phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. Phones are specified by host name.

To display the host name on your phone, choose

Network Profile > Network Configuration > Host Name.

(Settings) >

• Use Extension Mobility—If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile

(if available).

• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

106



Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment.

Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

If you...

Need to handle more calls on your phone line

Then...

Ask your system administrator to configure your line to support more calls.

Need more than one phone line

Need different softkeys, such as iDivert, to display when phone is ringing or in use

Ask your system administrator to configure one or more additional directory numbers for you.

Ask your system administrator to configure a new softkey template and assign it to your phone.

Want to use Java Midlets Ask your system administrator to configure the Java software modules for your phone.

Need more speed dial numbers

Verify that you are using all your currently available speed dial numbers.

If you need additional speed dial numbers, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Want to use one directory number for several phones

Request a shared line. This allows you to use one number for your desk phone and your wireless IP phone, for example.

For more information...

Talk to your system administrator or phone support team.




See

Accessing Your User

Options Web Pages, page 94 .

See



If you...

Share phones or office space with coworkers

Answer calls frequently or handle calls on someones behalf

Determine the state of a phone line associated with a speed-dial, call log, or directory listing on your phone

Want to temporarily apply your phone number and settings to a shared

Cisco Unified IP Phone

Allow or prevent all phones with the same shared line to view call information or join a call on the shared line

Then...

Consider using:

• Call Park to store and retrieve calls without using the transfer feature.

• Call Pickup to answer calls ringing on another phone.

• A shared line to view or join coworkers calls.

• Cisco Extension Mobility to apply your phone number and user profile to a shared phone

Ask your system administrator to set up the AutoAnswer feature for your phone.

Ask your administrator to set up the Busy

Lamp Field (BLF) feature for your phone.

Ask your system administrator about the

Cisco Extension Mobility service.

Ask your system administrator to set up the Privacy feature for those phones.

For more information...

Ask your system administrator about these features and see the:

•

Tracing Suspicious

Calls, page 65 .

•

Using a Shared Line,

See

page 60 .

•

Using Cisco

Extension Mobility, page 67 .


See

Using BLF to

Determine a Line State, page 63 .

See

See

Preventing Others from Viewing or Joining a

Shared-Line Call, page 62 .

.

Using Cisco Extension

Mobility, page 67

.

108



This section provides troubleshooting information for your wireless IP phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

You cannot complete a call

Explanation

One or more of the following factors might apply:

• Your phone is out of the wireless network access point service area.

Note When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.

The main screen is not active

The Settings menu is unresponsive

Join fails

• You must log in to the Extension Mobility service.

• You must enter a client matter code or forced authorization code after you dial a number.

• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

One of these messages appears on the status line:

• Network busy—Not enough available bandwidth exists in wireless network to complete this call. Try again later.

• Leaving service area—Phone is out of range of its associated access point and wireless network.

• Locating network services—Phone is searching for a wireless network access point.

• Authentication failed—Authentication server did not accept the security credentials.

• Configuring IP—Phone is waiting for DHCP to assign an IP address.

Your system administrator might have disabled access to the Settings menu on your phone.

Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.


Symptom

The softkey that you want to use does not appear

Barge fails and results in a fast busy tone

Explanation


• You must press Options and scroll to reveal additional softkeys.

• You must change the line state (for example, place a call or have a connected call).

• Your phone is not configured to support the feature associated with that softkey.


• You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

• You cannot barge a call on another Cisco Unified Wireless IP Phone.

You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call.

You are disconnected from a call that you joined using Barge

CallBack fails

The phone shows an error message when you attempt to set up

Call Forward All

The other party might have call forwarding enabled.

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward

All loop or would exceed the maximum number of links permitted in a Call

Forward All chain (also known as a maximum hop count). Ask your system administrator for details.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...

Access network or wireless network configuration data

Access status data

Access phone call and voice quality information

Then...



Choose > Device Information > Network or WLAN and select the configuration item that you want to view.



Choose > Status and select the status item that  you want to view.

Choose > Status > Call Statistics.

110


Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool

(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on the current call

• Select a general problem from a list of categories and choose reason codes


112



There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html


114

Index

A

abbreviated dialing 97

accessibility

6

accessories for phone

16

ad hoc conference, See conference calls

answer/send button

25

answering calls

40

application button

25

authenticated calls

64

auto keylock 79

AutoAnswer, using

73

B barge and privacy

62

and shared lines

60

using

61

battery installing

7

removing

7

safety notices

3

billing codes, dialing with

39

BLF Pickup

63

Bluetooth

enabling 71

headset 69

qualified device ID

20, 21

button answer/send

25

application

25

left softkey

25

mute

25

navigation

24, 29

power/end

24

right softkey

24

select

24

shortcuts 31

speaker

24, 69

volume

25

C cable lock for desktop charger

18

call forwarding

46

configuring from Communications Manager web page

103

call history

menu options 83

viewing and dialing from

83

call logs

erasing 83

viewing and dialing from

83

call park 59

call pickup

57


call waiting

41

CallBack

39

call-handling, advanced

55

call-handling, basic 36

calls

answering 40

blocking

47

compared to lines

31

conference features for

48

ending

42

forwarding

46, 103

handling multiple

44

holding and resuming

42

icons for 32

multiple parties on

48

muting

43

parking

59

picking up

57

placing

36, 38

prioritizing

65

redirecting while ringing

41

secure

64

selecting

32

storing and retrieving

59

transferring 44

using DND

47

cBarge

See also barge

using

61

Cisco Unified IP Phone documentation for

2

Cisco Unified Wireless IP Phone accessories

16

2 buttons and keys

23

cleaning

35

connecting 7

description of

20

feature configuration for

34, 107

healthcare environments

5

online help for

30

power supply

5

powering on 14

registering

16

regulatory domains

5

safety and performance

2

troubleshooting

109

web-based services for

94

Cisco WebDialer

104, 105

conference calls ad hoc

48

Meet-Me

49, 51

standard

48, 49

contacts assigning a speed dial

91

in Phone Book 88

searching for

90

corporate directory using

85

using from Communications Manager web page

104

D desktop charger

cable lock 18

dialing, options for

36, 38

directory

corporate, using

85

option descriptions

84

personal, using

85

using from Communications Manager web page

105

directory numbers, viewing

26

DND

47

Do Not Disturb

47

documentation, accessing

2

E

editing text 15

encrypted calls

64

ending a call, options for

42

entering text

15

Extension Mobility

log in 67

log out

67

using

40

F feature buttons, using

29

feature menus

29

features accessibility

6

adding additional

107

availability of

34

forwarding calls, options for

46

H handset

I using

69

hanging up, options for 42

headset

Bluetooth 70

Bluetooth wireless

69

choosing ringer volume

74, 75

mode, using

69

ordering

17

port

24

quality

17

using

17, 69

using external devices

6

wired

69, 70

headset specifications

70

healthcare environments

5

help accessing

30

contents

30

using

30

hold and switching calls

44 and transferring 44

using

42

home screen display

28

hunt group, logging out of 60

icon

53

icons call state

32

descriptions of

27

line state

32


4 signal strength

14

icons, for call states

32

indicator light blink rates

23

blinks green

14

colors

23

in service

14

installing, Cisco Unified Wireless IP Phone

7

intercom line 53

K keylock

31

keypad lock

auto keylock feature 79

locking keypad

31

setting auto keylock

79

unlocking keypad

31, 79

keypad shortcuts

31

text label for

103

viewing

31

voice message indicator setting

103

locking phone

18

log out of hunt group

60

M

Malicious Call Identification (MCID)

65

Meet-Me conferences

49, 51

menu

accessing items 30

accessing main menus

29

menus, using

29

missed calls, records of

83

MLPP, using

65

Multilevel Precedence and Preemption

(MLPP)

65

multiple calls, handling

44

mute button

25

mute, using

43

L

LED blink rates 23

left softkey setting

76

line settings, controlling on Communications

Manager web page

103

line view speed dial 56

lines accessing

31

and call forwarding

103

call state icons

32

description of 31 line view icon 31

N navigation button

24, 29

network configuration data, locating

110

network profile locked

80

viewing

80

O online help, using

30

P

PAB dialing from

39

using from web page

99

password

changing EAP 80

network EAP

15

setting

15

password, changing

102

Personal Address Book, see PAB

phone handset mode

69

lock set

18

speaker mode

69

Phone Book, using 88

phone buttons description

23

phone lines

description of 31

viewing

26

phone screen

active call 32

changing display brightness 76

changing display timeout

76

changing language

76 changing LED indication 76

cleaning

35

feature descriptions

26

features of

26

icons

27

menus

29

phone services

configuring 97

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide phone status line icons

27

pickup groups 57

PIN, changing 102

placed calls, records of

83

placing calls, options for

36, 38

power outage

5

power supply

5

power/end button

24

powering on

14

prioritizing calls 65

privacy

and shared lines 60

using

62

push to talk accessing

68

button

68

using

68

Q

Quality Reporting Tool (QRT), using

111

R received calls, records of

83

redial 36

regulatory domains

5

remote-in-use for shared lines

60

resume, using

42

ring pattern change setting

75

changing with volume button 31

ring tones

5

6 changing

74, 75

choosing per line

74, 75

ringer volume

74, 75

S safety and performance

2

secure calls

64

security levels of

64

making and receiving secure calls

64

verifying non-secure calls

64

select button description

24

using

30

selecting calls 32

services, subscribing to

101

shared lines and In Use Remote message

60 description of 60

with barge

61

with privacy 62

signal strength

14

softkey buttons labels for

28

using

28

speaker button

24

speaker icon

69

speakerphone mode, using

69

special characters, accessing

16, 24, 25

speed dial assigning to Phone Book contact

91

hot key

55

line view

56

line view labels

97

making a call using a hot key 38

options

55

setting up from the web

98

using FastDial

56

speed-dial hot key

55

status data, locating

110

status line, viewing

28

subscriptions, for phone services

101

suspicious calls, tracing

65

switching calls

44

T

TABSynch

100

TAPS, using 16

text editing

15 entering 15

special characters

16, 24, 25

Tool for Auto-Registered Phones Support

16

transferring, options for 44

troubleshooting, data for

109

U

User Options web pages

Cisco Unified CallManager

accessing and using 94

subscribing to phone services

95

Cisco Unified Communications Manager accessing and using

96

subscribing to phone services with

101

Communications Manager

Address Book Synchronization Tool 100

device configuration page

96

configuring features and services

97

Fast Dials, configuring from web page 99

language (locale) settings 102

line view speed dial, configuring

97

password, changing

102

Personal Directory, using from web page

98

PIN, changing 102

using a speed-dial hot key

38

using

31

W warnings

2

warranty description of terms

113

hardware

113

WebDialer

105

wired headset icon

69

port

69

using

69

wireless headset

70

using

69

wireless network data, locating

110

V vibration mode icon

31

setting

31

voice message indicator changing setting

103

voice messages accessing

93

indicator

93

shortcut

31

voice quality data, locating

110

volume adjusting

74, 75

adjusting during call

70

preserving

70

volume button description

25


8

Americas Headquarters

Cisco Systems, Inc.

San Jose, CA

Asia Pacific Headquarters

Cisco Systems (USA) Pte. Ltd.

Singapore

Europe Headquarters

Cisco Systems International BV

Amsterdam, The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the

Cisco Website at www.cisco.com/go/offices.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

© 2011 Cisco Systems, Inc. All rights reserved.

The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.

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