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Cisco Unified Wireless IP Phone
7925G, 7925G-EX, and 7926G User
Guide
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA http://www.cisco.com
800 553-NETS (6387)
Common Phone Tasks
Place a call Dial the number and press
.
Answer a call Press
.
, Answer, or
Disconnect
Hold/resume a call Press Hold or Resume.
Transfer a call to a new number
Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.
Redial a number Press twice or
Options > Redial.
Forward your extension
Choose Options > CFwdAll.
Enter the number to which you want to forward all calls. To cancel, choose
Options > CFwdAll.
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing and press Dial or .
Access your Phone
Book
Press Ph Book or Directory
> Phone Book.
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)
© 2011 Cisco Systems, Inc. All rights reserved.
Q UICK R EFERENCE
Cisco Unified Wireless
IP Phone 7925G,
7925G-EX, and 7926G
Quick Reference
Entering Text
Using the Phone
Power on/off the phone
Press and hold until phone powers on or off.
Access phone Press Options for feature list: features • Press number key for feature or
• Scroll to feature and press .
Access Main menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Adjust display brightness
Go to main screen from
Line View
Choose Settings > Phone Settings >
Display Settings, and select
Display Brightness. Press or
, then press Save.
Press (left arrow) .
Shortcut Keys and Buttons
Toggle ringer to Press and hold vibrate or ring up or down.
Adjust ringer, handset, or speaker volume
Press
.
Mute/unmute your phone
Press to toggle.
Activate speaker Press and hold or handset
.
To use the handset, press and hold button again.
Access voice messages
Press and hold .
Lock/unlock the To lock, press and hold keypad To unlock, press Unlock and
OK.
.
Softkey Definitions
AbbrDial Dial using a speed dial index number
Barge Add yourself to a call on a shared line
CallBack Receive notification when a busy extension becomes available
CFwdAll
ConfList
Set up/cancel call forwarding
View conference participants
Confrn
DND
Create a conference call
Turn on/off Do Not Disturb
(DND)
Edit a number in a call log EditDial
GPickUp Answer a call that is ringing in another group or on another line
HLog Log in or out of your hunt group iDivert Send a call to your voice messaging system
Join
MCID
MeetMe
Message
Park
Ph Book
Join several calls already on a single line to create a conference
Report suspicious calls
Host a Meet-Me conference call
Access your voicemail
Store a call using Call Park
Open your Phone Book
PickUp
QRT
Remove
Trnsfer
Answer a call in your group
Submit call problems to the system administrator
Remove a conference participant
Transfer a call
Entering Text
Character—Press key one or more times.
Space—Press
0
.
Number—Press the number key.
Symbol—Press these keys: to enter * + - / = \ : ;
+ to enter space , . ‘ “ | _ ~ ’ to enter # ? ( ) [ ] { }
to enter ! @ < > $ % ^ &
Phone Screen Icons
Line and Call States
Call on hold
Shared line in use
Call Forwarding enabled
Incoming call, or BLF-monitored line is ringing (BLF Pickup only)
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is in Do Not
Disturb state
Speed-dial, call log, or directory listing (BLF status unknown)
Intercom line in idle state
Intercom line in one-way audio
Intercom line in two-way audio
Line Features
Phone line
Service URL
Voice message
Other Features
Mute on
Headset active
Bluetooth enabled
Bluetooth device connected
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
No radio signal
Battery charge status
Keypad locked
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact
Contents
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Quick Reference
iii
iii
iii
iii
iv
iv
iv
Getting Started
1
1
Finding Additional Information
2
Safety and Performance Information
2
Cisco Product Security Overview
6
6
Connecting Your Phone
7
7
10
Using the AC Power Supply to Charge the Battery
11
Using the USB Cable and USB Port on the PC to Charge the Battery
13
14
Setting Username and Passwords
15
15
Accessories for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G
16
17
Securing the Phone with a Lock Set and Cable Lock
18
An Overview of Your Phone
20
Cisco Unified Wireless IP Phone 7925G and 7926G
20
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 1
2
Cisco Unified Wireless IP Phone 7925G-EX
21
Understanding Buttons and Hardware
23
Understanding Phone Screen Features
26
Understanding the Home Screen Display
28
Understanding Feature Buttons and Menus
29
Accessing the Help System on Your Phone
30
31
31
Understanding Line and Call Icons
32
Understanding Out-of-Range Alerts
33
Understanding Feature Availability
34
Bluetooth Wireless Headset Support
34
Handsfree Profile Support on the Phone
34
35
Basic Call Handling
36
36
Placing a Call—Additional Options
38
40
42
42
43
Switching Between Multiple Calls
44
44
Forwarding Calls to Another Number
46
47
48
48
49
49
51
51
Viewing or Removing Conference Participants
52
Placing or Receiving Intercom Calls
53
Advanced Call Handling
55
55
Using Speed Dial and Fast Dial
56
Picking Up a Redirected Call on Your Phone
57
Storing and Retrieving Parked Calls
59
60
60
60
Using Barge to Add Yourself to a Shared-Line Call
61
61
61
Preventing Others from Viewing or Joining a Shared-Line Call
62
Using BLF to Determine a Line State
63
Making and Receiving Secure Calls
64
65
65
Using Cisco Extension Mobility
67
67
Using the Push to Talk Service
68
68
Using a Handset, Headset, and Speakerphone
69
70
Using Bluetooth Wireless Headsets
70
73
Changing Phone Settings
74
74
75
76
78
Using Any Key to Answer the Phone
78
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 3
4
Setting the Keypad to Automatically Lock
79
80
Viewing Your Network Profile List
80
81
81
81
81
Performing Scanner Diagnostics
82
Using Call Logs and Directories
83
83
84
Using Corporate Directory on Your Phone
85
Using Personal Directory on Your Phone
85
Cisco Unified CallManager Release 4.3 and Later
85
Cisco Unified Communications Manager Release 5.0 and Later
86
Using the Phone Book on Your Phone
88
Accessing Voice Messages
93
Accessing Your User Options Web Pages
94
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages
94
Logging In to the User Options Web Pages
94
95
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages
96
Accessing Your User Options Web Pages
96
Configuring Features and Services on the Web
97
Setting Up Speed Dials on the Web
97
Using Personal Directory on the Web
98
Setting Up Phone Services on the Web
101
Controlling User Settings on the Web
102
Controlling Line Settings on the Web
103
104
Understanding Additional Configuration Options
107
Troubleshooting Your Phone
109
109
Viewing Phone Administration Data
110
Using the Quality Reporting Tool
111
Cisco One-Year Limited Hardware Warranty Terms
113
Index
1
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 5
6
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections.
If you want to...
Review safety information
Connect your phone to the network
Use your phone after it is installed
Learn about the buttons and menus
Learn about the phone screen
Make calls
Put calls on hold
Change the ring volume or tone
View your missed calls
Listen to voice messages
Customizing your phone using the
User Options web pages
See softkey and icon definitions
Then...
See
Safety and Performance Information, page 2 .
See
.
Start with
An Overview of Your Phone, page 20
.
See
Understanding Feature Buttons and Menus, page 29 .
See
Understanding Phone Screen Features, page 26 .
See
Placing a Call—Basic Options, page 36 .
See
Using Hold and Resume, page 42
.
Mute calls
Transfer calls
Make conference calls
Forward calls to another number
See
.
See
.
See
Making Conference Calls, page 48 .
See
Forwarding Calls to Another Number, page 46 .
Share a phone number See
Using a Shared Line, page 60 .
Answer calls ringing on another phone See
Picking Up a Redirected Call on Your Phone, page 57
.
Use your phone as a speakerphone
Set up speed dialing
See
See
Using a Handset, Headset, and Speakerphone, page 69
See
See
Using Call Logs and Directories, page 83 .
See
Accessing Voice Messages, page 93
.
See
Accessing Your User Options Web Pages, page 94 .
Refer to the Quick Reference Card in the front of this guide.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 1
2
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL: http://www.cisco.com/
International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004
Getting Started
Warning Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361
Warning The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
Warning The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning Do not use the Cisco Unified Wireless IP phone 7925G and 7926G in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.
Warning Do not charge the battery of Cisco Unified IP Wireless Phone 7925G, 7925G-EX, and 7926G in potentially explosive environment.
Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone
7925G-EX in potentially explosive environment.
Warning Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7925G manufacturer.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 3
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.
Caution The battery pack is intended for use only with this device.
Caution Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.
Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
4
Getting Started
Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.
Caution To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.
Standard battery— CP-BATT-7925G-STD
Extended use battery—CP-BATT-7925G-EXT
Caution Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers.
Australia—CP-PWR-7925G-AU=
Central Europe— CP-PWR-7925G-CE=
China—CP-PWR-7925G-CN=
Japan—CP-PWR-7925G-JP=
North America—CP-PWR-7925G-NA=
United Kingdom—CP-PWR-7925G-UK=
Note The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer.
Power Outage
The ability to access emergency service through the phone depends on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.
Healthcare Environments
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 5
6
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html
.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility
Connecting Your Phone
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides the following hours of service:
• The standard battery provides up to 9.5 hours of talk time or up to 180 hours of standby time.
• The extended battery provides up to 13 hours of talk time or up to 240 hours of standby time.
Note Using a Bluetooth wireless headset reduces the talk time and standby time for both types of batteries. In addition, how the system administrator configures your phone also affects its battery life. For more information, see your system administrator.
Installing the Phone Battery
This section describes how to install the phone battery. Use the following graphics to do the following:
1.
Remove the phone cover
2.
Install the battery
3.
Replace the cover
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 7
To remove the phone cover, follow the steps in the graphic below:
2
1
1
2
Push locking catch to the left to release the cover.
Lift and remove the cover of the battery compartment.
8
To install the battery, follow the steps in the graphic below:
Connecting Your Phone
2
Battery
1
1 Align battery to the bottom of the battery compartment, making sure that the metal contacts on the phone and battery face each other.
2 Press the battery into the battery compartment until it locks into place. Make sure that it lines up with the phone.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 9
To replace the phone cover, follow the steps in the graphic below:
2
1
1 Align locking catches at the bottom of the cover to the notches on the phone.
2 Press the cover firmly against the phone until it clicks in place.
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:
•
Using the AC Power Supply to Charge the Battery, page 11
•
Using the USB Cable and USB Port on the PC to Charge the Battery, page 13
10
Connecting Your Phone
Battery Type
Standard
Extended
Charging Time if AC Power
Supply Connected to Phone
2 hours
3 hours
Charging Time if Phone Connected to USB Port on PC with USB Cable
5 hours
7 hours
Note You can also charge your battery using a desktop charger or multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G
Accessory Guide .
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.
Note Depending on configuration, your phone may automatically power off when it is connected to an AC power source. AC power sources include the power supply, desktop charger, or multi-charger. If the phone is in use (during a call or is using an XML phone service) when it is connected to the AC power source, it will power off after the call or phone service
terminates.
For more information, ask your system administrator.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 11
To charge the battery in the phone using the AC power supply, follow the steps in this graphic:
5
6
1
2
4
3
1 Lift the mini-USB port cover (bottom of phone).
2 Swing the port cover to one side.
3 Insert the AC power supply mini-USB connector in the port.
4 Insert the AC plug adapter in the slot on the power supply.
5 Insert the AC power supply in a wall outlet.
6 Indicator light—Indicates the charging status:
• Red—Battery charging in process
• Green—Battery charging is complete
12
Connecting Your Phone
Using the USB Cable and USB Port on the PC to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
3
2
1
If you want to...
Charge the battery using the USB cable
Then...
1.
Insert the mini-USB connector on the USB cable into the phone.
2.
Insert the USB A-type connector into the USB port on your PC.
Note If the Found New Hardware Wizard opens, use the next row in this table to stop it.
3.
Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 13
If you want to...
Stop Found New
Hardware Wizard from opening when connecting to USB port
Then...
1.
Click Next to use the wizard dialog box.
2.
In the Update New Software dialog, click No, not this time, and click
Next.
3.
Click Install the Software automatically (Recommended) and click Next.
4.
After a few moments, the Cannot Install This Hardware dialog appears.
Click Don't prompt me again to install this software.
5.
Click Finish to close the dialog box.
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to...
Then...
Power on the phone 1.
Press and hold the (red button) until the phone powers on.
2.
You might need to enter a username and password to access the wireless network. For more information, see
Setting Username and Passwords, page 15
.
3.
After completing authentication and registration with Cisco Unified
Communications Manager, the phone displays the main screen and is ready to place or receive calls.
Check signal strength The icon indicates the strength of the signal between the wireless access point and your phone. Your phone must have at least one bar to place or receive calls.
When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears, and the status line displays, “Leaving service area.”
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds.
14
Connecting Your Phone
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance.
If you want to...
Set username and password
Then...
1.
Choose (Settings) > Network Profiles.
2.
Highlight the current profile name (with ) and press View.
Note icon appears indicating that this screen is locked. For assistance, contact your system administrator.
3.
Highlight WLAN Configuration and press View.
4.
Scroll to Username or Password and press .
5.
Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see
Entering and Editing Text, page 15 .
Note You can use up to 32 alphanumeric characters for the EAP/LEAP password.
6.
To confirm the changes, choose Options > Save.
7.
To return to the main screen, press (red button).
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.
If you want to...
Enter characters
Enter numbers
Delete the last character
Enter a space
Then...
Press the number key until you highlight the character (lower or upper case) that you want to enter.
Press the number key and locate the number that you want to enter.
Press << once to delete the last character or number or to delete the whole character string, press and hold <<.
Press
+
to enter a space between characters.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 15
If you want to...
Then...
Enter special characters and symbols
Press
Press
Press
to display and enter these symbols * + - / = \ : ;
+ to display and enter these symbols space , . ‘ “ | _ ~ ’
to display and enter these symbols # ? ( ) [ ] { }
Cancel editing mode
Press to display and enter these symbols ! @ < > $ % ^ &
Choose Options > Cancel to return to the menu option or main screen.
Registering with TAPS
After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.
Accessories for the Cisco Unified Wireless IP Phone 7925G,
7925G-EX, and 7926G
Accessories that are available for your phone include the following:
• Standard and extended batteries
• AC power supplies for different geographical areas
• Desktop charger
• Multi-charger
• Carrying cases
• Lock sets
Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone
7925G-EX in hazardous environments.
For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7925G,
7925G-EX, and 7926G Accessory Guide .
16
Connecting Your Phone
Headset Information
To use a headset, see
Using a Handset, Headset, and Speakerphone, page 69 . Although Cisco performs
some internal testing of third-party wired and Bluetooth wireless headsets for use with the
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single
“best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
Cisco recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See
Using External Devices, page 6
for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
Using Bluetooth Wireless Headsets
Using Bluetooth wireless headsets will likely increase battery power consumption on your phone and might result in reducing battery life.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance.
For information about wired and Bluetooth wireless headsets for your phone, see the Cisco Unified
Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory Guide and these web sites:
• http://www.plantronics.com
• http://www.jabra.com
• http://www.jawbone.com
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 17
Securing the Phone with a Lock Set and Cable Lock
You can secure the phone to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory Guide .
To install the lock set, use the diagram and follow these steps:
If you want to...
Install the lock set on the phone
Then...
1.
Put the security cable around a post or through a hole in the desktop.
Insert the loops at the ends of the security cable through the C-ring.
2.
Insert the C-ring with cable loops through the slot on back of phone.
3.
Use the combination lock to secure the ends of the C-ring around cable loops and phone.
The phone is secured to the desktop area.
1 2
3
Note The lock set does not include the cable lock.
18
Connecting Your Phone
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 19
An Overview of Your Phone
Cisco Unified Wireless IP Phone 7925G and 7926G
+
Your Cisco Unified Wireless IP Phone 7925G and 7926G is a full-feature telephone and a qualified
Bluetooth wireless device (Qualified Device ID [QDID] B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Depending on the configuration, your phone supports:
• Use of Bluetooth wireless headsets, including certain handsfree call features.
• Wireless access to your phone number and the corporate directory.
20
An Overview of Your Phone
• A local phone book that can store up to 200 contacts, and speed-dial hot keys that can be assigned to phone book contacts.
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on the phone screen.
Cisco Unified Wireless IP Phone 7925G-EX
Your Cisco Unified Wireless IP Phone 7925G-EX is an Atmospheres Explosibles (ATEX) Zone 2/Class
22 and Canadian Standards Association (CSA) Division 2/Class 1 certified full-feature telephone. The phone is certified for use in potentially explosive environments in the gas, oil, and chemical production fields as well as dust-filled environments. The phone has Ingress Protection 64 (IP 64) level protection indicating a dust tight equipment which is protected against splashing water. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The phone is a qualified Bluetooth wireless device (Qualified Device ID (QDID) B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 21
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Depending on the configuration, your phone supports:
• Use of Bluetooth wireless headsets, including certain handsfree call features.
• Wireless access to your phone number and the corporate directory.
• A local phone book that can store up to 200 contacts, and speed-dial hot keys that can be assigned to phone book contacts.
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
Potentially Explosive Environments
Your Cisco Unified Wireless IP Phone 7925G-EX is ATEX Zone 2 and CSA Class 1 Division II certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only (for example, less than 10 hours per year). The phone can also be operated in a location where a quantity of flammable gas or vapor sufficient to produce an explosive or ignitable mixture may be present in the air and where a classified hazard does not normally exist but is possible under abnormal conditions.
22
17
16
15
14
13
12
11
10
An Overview of Your Phone
Understanding Buttons and Hardware
You can use the graphic below to identify buttons and hardware on your phone.
1 18
2
3
+
4
5
6
7
9
8
1 Indicator light
(LED)
Provides these indications:
• Solid red—Phone is connected to AC power source, and battery is charging.
• Solid green—Phone is connected to AC power source, and battery is fully charged.
• Fast blinking red—Incoming call. Phone can be charging or fully charged.
• Slow blinking red—Voice message. When phone is connected to AC power source, the red light displays longer than when using only the battery.
• Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 23
2 Headset port with cover
Port for plugging in a headset or ear bud has a protective cover.
3 Speaker button Toggles the speaker mode on or off for the phone.
4 Right softkey button
Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.
5 Navigation button
Accesses these menus and lists from the main screen.
Directory
Line View
Settings
Services
Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
6 Select button Activates the Help menu from the main screen.
Allows you to select a menu item, a softkey, a call, or an action.
7 Power/End button (red)
Turns the phone on or off, ends a connected call, or silences the ring during an incoming call.
When using menus, acts as a shortcut to return to the main screen.
8 Pound (#) key Allows you to lock the key pad.
Allows you to enter these special characters when you are entering text:
# ? ( ) [ ] { }
24
An Overview of Your Phone
9 Zero (0) key
+
10 Asterisk (*) key
Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text:
, . ‘ “ | _ ~ ’
Toggles between Ring and Vibrate mode.
Allows you to enter these special characters when you are entering text:
* + - / = \ : ;
11 Keypad
12 One (1) key
13 Answer/Send button (green)
Allows you to dial numbers, enter letters, and choose menu items by number.
Enters “1” when dialing a number. Allows you to access the voice messaging system.
Allows you to enter these special characters when you are entering text:
! @ < > $ % ^ &
Allows you to answer a ringing call or, after dialing a number, to place the call.
14 Left softkey button
15 Mute button
Activates the softkey option displayed on the screen.
When set up by you, allows you to directly access your messages or open the
Phone Book when the phone is idle.
Toggles the mute feature on or off.
16 Volume button When the phone is idle, allows you to control the ring volume, turn on the vibrate option, or turn off the ring.
When an incoming call is ringing, allows you to press this button once to silence the ring for the call.
During a call, allows you to control the speaker volume for the handset, headset, and speaker mode.
17 Application button
Used with XML applications, such as Push to Talk or other services. For more information, see
Using the Push to Talk Service, page 68 .
18 Barcode scanner
Use with Java MIDlet applications to allow you to scan barcodes.
Note Only available on the Cisco Unified IP Phone 7926G
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 25
Understanding Phone Screen Features
Because the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G has only two softkey buttons, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main screen looks like with the Options list open.
1
2
3
6
5
4
26
An Overview of Your Phone
1 Phone Status line Displays these icons (if active) and your directory number:
Battery icon—Indicates the level of charge in battery
10140
2 Date and Time line
12:39 06/20/06
Battery removal icon—Indicates the battery is removed or is not recognized
Signal icon—Indicates the degree of signal strength
Key Lock icon—Indicates the keypad is locked
Speaker icon—Indicates speaker mode is active
Mute icon—Indicates mute is active
Headset icon—Indicates headset is active
Ringer Off icon—Indicates the phone alert is silent
Vibrate icon—Indicates the phone alert is vibrate only
Vibrate and Ring icon—Indicates the phone alert is vibrate and ring
Voice Message icon—Indicates you have a voice message
Application icon—Indicates the application (such as Push to Talk) is active
Bluetooth icon—Indicates the Bluetooth setting is enabled
Bluetooth icon—Indicates a Bluetooth device is connected
Primary Phone line—Displays the phone number (directory number) for your primary phone line
Displays time and date information
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 27
3 Options Menu
4 Softkey labels area
Ph Book - Options
Displays softkey features for the current call state
Displays softkey options and provides access to the Options list of softkey features
Displays the active navigation arrows for the menu or screen
5 Status and information
Your current options
6 Main screen
Provides phone status or instructions
Displays four menu icons and Help
Understanding the Home Screen Display
The home screen is the display on your phone screen when it is idle. A home screen can be the main screen or Line View. Your system administrator determines how the home screen is displayed on your phone.
Home Screen with Main Screen Displayed
This is a home screen with the main screen displayed.
28
Home Screen in Line View
This is a home screen in Line View. To access the main screen, press .
An Overview of Your Phone
Understanding Feature Buttons and Menus
From the main screen, you can use the Navigation button to access feature menus.
If you want to...
Open a feature menu
Then...
Press an arrow on the Navigation button to access one of these menus from the main screen:
Directory
Line View
Settings
Services
Scroll through a menu or list
Press the Navigation button up or down.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 29
If you want to...
Select a menu option
Then...
Do one of these actions:
• Press the keypad number key for the item.
• Scroll to highlight the item, and then press the the navigation button).
button (center of
Go back one level in a feature menu
Press Back.
Note To close the menu and return to the main screen, press menu level.
Reposition the cursor to edit a phone number or name
Press the Navigation button left or right.
from any
Select a highlighted call or option
Press
Access Help
.
From the main screen, press .
Accessing the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the screen.
If you want to...
View the main menu
Then...
Press and wait a few seconds for the menu to display.
Get help using Help
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Press , wait for the online help main menu to display, and then choose Help.
30
An Overview of Your Phone
Using Phone Buttons
The phone keypad and buttons provide these shortcuts to frequently used functions.
If you want to...
Lock the phone keypad
Unlock the phone keypad
Toggle between ring and vibrate mode
Listen to voice messages
Adjust the volume during a call
Change the ring pattern for your calls
Then...
For more information, see...
Press and hold the key until the screen displays
“Keypad Locked” and the icon displays at the top of the Main screen.
Note The keypad lock is temporarily disabled when you have an incoming call.
Press Unlock. When the screen displays “Unlock Keypad?”, press OK, and the icon disappears.
Setting the Keypad to Automatically
Note You must press the Unlock and OK softkeys when they appear, or the keypad remains locked.
Press and hold until the screen displays
“Vibrate On!” and the icon appears at the top.
To switch back to the ring mode, press and hold the screen displays “Vibrate Off!” and the icon disappears.
until
Note You can also use the Volume button to set the vibrate mode.
Press and hold the voice messaging system.
until the phone connects to your
Press for a call on the handset, speaker, headset or
Bluetooth headset.
When the phone is idle, press to set the ring volume, vibrate, or silent mode.
Understanding Lines vs. Calls
The terms lines and calls can be confusing. The following descriptions clarify these terms.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open
Line View. You have as many lines as you have directory numbers with phone line icons in the
Line View list.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 31
• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
This is what your main screen looks like with two active calls, one on hold (23827) and another connected (3956933).
1
2
3
4
1 Phone Status line
2 Call Activity area
3 Status line
4 Softkey labels
Icons and your directory number
Calling party information, connection duration, and call state icon
Status of the selected line
Call feature and Options list
Your phone displays these icons to help you determine the line and call state.
Icon Line or call state
On-hook line
Description
No call activity on this line.
Off-hook line
Connected call
Line in use, but not connected to a call.
You are connected to the other party.
Incoming call, or Busy
Lamp Field
(BLF)-monitored line is ringing (BLF Pickup)
See
Using BLF to Determine a Line State, page 63 .
32
An Overview of Your Phone
Icon Line or call state
BLF-monitored line is idle
Description
See
Using BLF to Determine a Line State, page 63 .
BLF-monitored line is in-use
BLF-monitored line is in Do Not Disturb state
BLF indicator is unavailable for this line
Remote line in use
See
See
See
Using BLF to Determine a Line State, page 63
Using BLF to Determine a Line State, page 63
Using BLF to Determine a Line State, page 63 .
A shared line is in use remotely. See
Using a Shared Line, page 60 .
Call on hold You have put this call on hold. See
Using Hold and Resume, page 42 .
Call forward enabled You have forwarded your primary line. See
Forwarding Calls to Another Number, page 46 .
Authenticated call See
Tracing Suspicious Calls, page 65
.
Encrypted call See
Tracing Suspicious Calls, page 65
.
Idle Intercom line The intercom line is not in use. See
One-way Intercom call The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 53
.
Two-way Intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See
Understanding Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen.
When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls.
If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 33
To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.
Understanding Feature Availability
The operation of your Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator for information about feature operation or availability.
Bluetooth Wireless Headset Support
The Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G supports the use of Bluetooth wireless headsets. For information about using headsets, see
and
Using a Handset, Headset, and Speakerphone, page 69 .
Handsfree Profile Support on the Phone
Your phone supports certain features of the Handsfree Profile. The Handsfree Profile is a standard set of features that enable you to use handsfree devices (such as Bluetooth wireless headsets) to perform certain tasks without having to handle the phone, allowing you to be “handsfree.” For example, instead of pressing Redial on your phone, you can redial a number from your Bluetooth wireless headset according to instructions from the headset manufacturer.
These handsfree features apply to Bluetooth wireless headsets used with your Cisco Unified Wireless
IP Phone 7925G, 7925G-EX, and 7926G:
• Redial—Recalls the last number dialed.
• Reject incoming call—Uses the iDivert option to direct the call to voicemail.
• Three-way calling—When there is an active call and another incoming call or call on hold, you may choose to handle the calls in one of two ways:
–
–
End the active call and answer or resume a waiting call.
Put the active call on hold and answer or resume a waiting call.
For more information, see the following sections:
•
Placing a Call—Basic Options, page 36
•
•
Using Hold and Resume, page 42
•
Switching Between Multiple Calls, page 44
34
An Overview of Your Phone
Note Handsfree devices may differ in how features are activated. Handsfree device manufacturers may also use different terms when referring to the same feature.
For more information on using handsfree features, see the documentation provided by the device manufacturer.
Cleaning the Phone
Gently wipe the phone screen and phone with a soft, dry cloth or a moist wipe.
Note The Cisco Unified Wireless IP Phone 7925G and 7926G is resistant to dust and spills, but if you wish to further protect your phone, you can purchase a silicon case for it. For more information, see the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G
Accessory Guide .
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 35
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your wireless IP phone.
Note Your system administrator can configure your phone to alert you (by beeping) when it is out of range of the wireless network. You can only use your phone if it is within range of the wireless network. For more information, see your system administrator.
If you want to...
Place a call using the handset
Then...
1.
Dial the phone number.
2.
Press to place your call.
Note No dial tone occurs.
For more information, see...
Place a call using the speaker mode on the handset
1.
Press and hold button to activate the speaker.
2.
Dial the phone number.
3.
Press to place your call.
Note Press and hold button again to turn off speaker mode.
Press twice or choose Options > Redial.
Redial a number using the handset
Redial a number using your
Bluetooth wireless headset
See the documentation from your headset manufacturer.
Place a call while another call is active (using the same line)
1.
Choose Hold.
2.
Choose Options > NewCall.
3.
Dial, redial, or speed dial a number.
Note You hear dial tone with NewCall.
36
Basic Call Handling
If you want to...
Dial a number from the
Phone Book
Dial from a call log
Dial an international number
Then...
For more information, see...
1.
Choose
>
Phone Book or Ph Book (if available).
2.
Highlight a contact name, then do one of the following:
– Scroll left or right until you see the icon for the phone number: work phone
home phone
or
mobile phone other phone
– Choose Options > Details, highlight a phone number.
3.
Press or Options > Dial.
1.
Press .
2.
Choose Missed Calls, or Received Calls, or
Placed Calls.
3.
Press the number key for the listing or scroll to a listing and press .
1.
Press and hold
0
2.
Enter the phone number, including the country code, after the “+” symbol.
3.
Press or Options > Dial.
Tips
• When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .
• If you make a mistake while dialing, press << to erase digits.
• To redial the last number, press two times.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 37
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
• If you press any digits while on an active call, the digits will be displayed on the screen and will timeout after 2 seconds. The digits will display again if additional digits are pressed.
• If you hear a beep tone from your phone, you might be out of range of the wireless network. Move to a location where you can see a strong signal icon on the phone if you wish to use your phone.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
If you want to...
Then...
For more information, see...
Speed dial a contact number in your local phone book
Do one of the following:
• Press and hold a speed-dial hot key for about two seconds.
Using the Phone Book on Your Phone, page 88
Note If dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.
Speed dial a phone number
(for a Line View speed-dial number set up on the web)
• Choose (Directory)> Speed
Dials, highlight a speed dial, and press .
1.
Press
2.
3.
Press
.
Scroll to a speed dial .
or to make the call.
Place a call while another call is active (using a different line)
Place the call on a secondary line
1.
Press Hold.
2.
Press .
3.
Scroll to another line and press .
4.
Dial a number.
5.
Press to make the call.
1.
Press
2.
Dial a number.
and scroll to another line.
3.
Press to make the call
38
Basic Call Handling
If you want to...
Then...
Dial from a corporate directory on your phone
Use CallBack to receive notification when a busy or ringing extension is available
1.
Choose > Directory Services >
Corporate Directory (name can vary).
2.
Use your keypad to enter a name.
3.
Press Options > Submit.
4.
Press the number key for the listing or scroll to a listing.
5.
Press Dial or .
1.
Choose Options > CallBack while listening to the busy tone or ring sound.
2.
Disconnect. Your phone alerts you when the line is free.
3.
Press Dial to place the call when the line is available.
Your system administrator
See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line
Look for Busy Line Feature indicators.
Determine a Line State, page 63 .
Make a priority
(precedence) call
For more information, see...
Dial from a Personal
Address Book (PAB) entry
1.
Enter the MLPP access number.
2.
Press .
3.
Dial the phone number.
4.
Press .
1.
Choose log in.
> Personal Directory to
2.
Choose Personal Address Book and search for a listing.
3.
Press Options > Submit.
4.
Scroll to a listing and press .
Place a call using a billing or tracking code
1.
Dial a number.
2.
Press .
3.
After the tone, enter a client matter code
(CMC) or a forced authorization code
(FAC).
Your system administrator
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 39
If you want to...
Place a call using your
Extension Mobility profile
Place a Push to Talk call
Then...
1.
Choose vary).
> EM Service (name can
2.
Enter log in information.
1.
Choose
(name can vary).
> Push to Talk Service
2.
Use
3.
Press
or Talk to transmit.
or Stop to end.
Place a call using Fast Dial Note Before using Fast Dial, your system administrator must configure this feature. Contact your system administrator for more information.
For more information, see...
1.
Choose
(name can vary).
> Fast Dial Service
2.
Scroll to or press the index number to find the entry.
3.
Press .
Answering a Call
You can answer a call by using several options, if they are available on your phone.
If you want to...
Answer a call
Then...
Press .
For more information, see...
Silence the ring for an incoming call
Press or .
The call continues silently, then forwards to the no answer target.
Switch from a connected call to answer a ringing call
(using the handset)
Press or .
Doing so answers the new call and automatically puts the first call on hold.
40
Basic Call Handling
If you want to...
Then...
Switch from a connected call to answer a ringing call
(using the Bluetooth wireless headset)
See the instructions from your
Bluetooth wireless headset documentation.
For more information, see...
Answer using call waiting Press Answer.
Send call directly to your voice messaging system
(using the handset)
Press iDivert.
Accessing Voice Messages, page 93
Send call directly to your voice messaging system
(using the Bluetooth wireless headset)
Retrieve a parked call on another phone
Use your phone to answer a call ringing elsewhere
Use Call Pickup.
Answer a priority call using the handset
Use the Call Reject feature on your
Bluetooth wireless headset (exact feature name may vary). For more information, see your Bluetooth wireless headset documentation.
Note If iDivert is not configured for your phone by the system administrator, the phone ignores the call reject request.
Accessing Voice Messages, page 93
Use Call Park.
Disconnect the current call and press
Answer or .
Tracing Suspicious Calls, page 65
Picking Up a Redirected Call on Your Phone, page 57
Prioritizing Critical Calls, page 65
Answer a priority call using the Bluetooth wireless headset
Disconnects the current call and answers a ringing call. For more information, see your Bluetooth wireless headset documentation.
Prioritizing Critical Calls, page 65
Automatically connect to an incoming call after a ring or two
Ask your system administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing .
Tips
• To use any button to answer a call, see
Changing Keypad Settings, page 78
.
• You can answer an incoming call even when the keypad is locked.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 41
• If you were using an application or service before you answered an incoming call, your application or service will resume after you end the call.
Ending a Call
You can end a call using several options
If you want to...
End the call
Then...
Choose
Disconnect one call but preserve another call on the same line
, EndCall, or Options > EndCall.
Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view.
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
If you want to...
Put a call on hold
Then...
1.
Make sure the call you want to put on hold is highlighted.
2.
Press Hold.
Note Engaging the Hold feature typically generates music or a beeping tone that the person on hold hears.
1.
Make sure the appropriate call is highlighted.
2.
Press Resume.
Remove a call from hold on the current line
(using the handset)
Remove a call from hold on the current line
(using the Bluetooth wireless headset)
See the instructions from your Bluetooth wireless headset documentation.
Note If there is an active call and a held call on the line, you can end the active call or place it on hold when you resume the held call.
42
Basic Call Handling
If you want to...
Remove a call from hold on a different line
Move a call on a shared line to your wireless phone or to your desk phone
Then...
1.
Press to change to another line.
2.
Press Resume.
Note If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.
1.
From the phone with the active call on the shared line, press Hold.
2.
From your other phone with the shared line, press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone for the person on hold.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
• Your system administrator determines the Hold Reversion alert duration.
Using Mute
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset.
If you want to...
Toggle Mute on
Toggle Mute off
Then...
During a call, press on left side of phone. The icon appears at the top of the phone screen.
Press . The icon disappears.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 43
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.
If you want to...
Switch between connected calls on one line
Switch between connected calls on different lines
Switch from a connected call to answer a ringing call
(using the handset)
Switch from a connected call to answer a ringing call
(using the Bluetooth wireless headset)
Then...
1.
Make sure the call that you want to switch to is highlighted.
2.
Press Resume.
Any active call is placed on hold and the selected call is resumed.
1.
Press to change to another line.
2.
If a single call is holding on the line, the call automatically resumes. If another call is holding, scroll to highlight the appropriate call and press Resume.
Press , or if the call is ringing on a different line, press switch to the other line and press .
Any active call is placed on hold.
to
You can place the first call on hold or end the call when you answer the ringing call.
For more information, see your Bluetooth wireless headset documentation.
Tips
• The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).
• The phone can have multiple calls per line, but no more than 24 calls per phone.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
44
Basic Call Handling
If you want to...
Transfer a call without talking to the transfer recipient
Talk to the transfer recipient before transferring a call (consult transfer)
Transfer two current calls to each other
(direct transfer) without staying on the line
Redirect a call to your voice messaging system
Then...
1.
From an active call, choose Options >Trnsfer.
2.
Dial the target number.
3.
Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.
1.
From an active call, choose Options > Trnsfer.
2.
Dial the target number.
3.
Wait for the transfer recipient to answer.
4.
Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.
1.
Scroll to highlight any call on the same line.
2.
Choose Options > Select. appears by the selected call.
3.
Scroll to highlight the other call on the same line.
4.
Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Choose Options > iDivert.
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Tips
• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect.
• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places the call on hold.
• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 45
Forwarding Calls to Another Number
When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.
If you want to...
Set up Call Forward All on your primary line
Cancel Call Forward All on your primary line
Verify that Call Forward
All is enabled on your primary line
Set up or cancel call forwarding remotely, or for a non-primary line on your phone
Then...
Choose Options > CFwdAll, and enter a target phone number.
Choose Options > CFwdAll.
Look for both of these indicators:
• The icon next to the primary line.
• The call forward target number in the status line.
1.
Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 96
.)
2.
Access your call forwarding options. (See
Controlling Line Settings on the Web, page 103
.)
Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
46
Basic Call Handling
• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.
• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.
DND interaction with other types of calls includes:
• DND does not affect intercom calls or non-intercom priority calls.
• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
If you want to...
Turn on DND
Then...
Do one of the following:
• Choose Options > DND.
•
Press on ( ).
, then select the DND radio button to turn it
“Do Not Disturb is active” appears on the phone and the ring tone is turned off.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 47
If you want to...
Turn off DND
Customize DND settings
Then...
Do one of the following:
• Choose Options > DND.
•
Press it off ( ).
, then select the DND radio button to turn
If your system administrator configured DND settings to appear on the User Options page, follow these steps:
1.
Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 94 .
2.
From the drop-down menu, choose User Options > Device.
3.
Set the following options:
• Do Not Disturb—Set to enable/disable DND.
• DND Option—Choose either Call Reject (to turn off all audible and visual notifications) or Ringer
Off (to turn off only the ringer).
• DND Incoming Call Alert (applies to either DND option set)—Set the alert to beep only, flash only, disable the alert, or choose “None” (to use the
“Alert” setting configured by your system administrator).
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone:
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones.
• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey.
48
Basic Call Handling
• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.
• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey.
Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...
Create a conference
Add new participants to an existing conference
See a list of conference participants or remove participants
End your participation in a conference
Then...
1.
From a connected call, choose Options > Confrn.
2.
Enter the participant’s phone number.
3.
Wait for the call to connect.
4.
Choose Options > Confrn again to add the participant to your call.
5.
Repeat to add additional participants.
Repeat the steps listed above.
Your system administrator determines whether non-initiators of a conference can add or remove participants.
Choose Options > ConfList. See
Choose
Viewing or Removing Conference
, EndCall, or Options > EndCall.
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.
Using Join
Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 49
If you want to...
Then...
Create a conference by joining together existing calls that are on a single line
1.
From an active call, press
, highlight another a call that you want to include in the conference, and choose Options >
Select.
The icon appears next to the selected call.
Note that the active call is automatically selected.
2.
Repeat this step for each call that you want to add.
3.
From a selected call, choose Options > Join.
Create a conference by joining together existing calls that are on multiple lines
See a list of conference participants or remove participants
1.
From an active call, choose Options > Join.
2.
Press
and select the line for calls that you want to include in the conference.
One of the following occurs:
–
–
The calls are joined.
You may be prompted to select the calls that you want to join. Highlight the calls and choose Options > Select, then
Options > Join to complete the action.
Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.
Choose Options > ConfList. See
Viewing or Removing Conference
Tips
• If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Options > Join to complete the action.
• When Join completes, caller ID changes to “Conference.”
• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you.
50
Basic Call Handling
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to...
Create a conference by barging a call on a shared line
See a list of conference participants or remove participants
Then...
1.
Press to select a call on a shared line.
2.
Choose Options > cBarge.
See
Using a Shared Line, page 60 .
Choose Options > ConfList. See
Viewing or Removing Conference
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to...
Then...
Start a Meet-Me conference 1.
Obtain a Meet-Me phone number from your system administrator.
2.
Distribute the number to participants.
3.
When you are ready to start the meeting, choose Options >
MeetMe.
4.
Dial the Meet-Me conference number.
5.
Press .
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Join a Meet-Me conference 1.
Dial the Meet-Me conference number (provided by the conference initiator).
2.
Press .
Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference initiator disconnects.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 51
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see
Making and Receiving Secure Calls, page 64 .
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
If you want to...
View a list of conference participants or remove participants
Then...
1.
Press to select an active conference.
2.
Choose Options > ConfList.
Participants are listed in the order in which they join the conference with the most recent additions at the top.
While viewing the conference list, choose Options > Update.
Get an updated list of participants
See who initiated the conference
Remove any conference participant
Drop the last participant added to the conference
Verify that a conference call is secure
Verify that a participant is calling from a secure phone
While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
While viewing the conference list, highlight the participant’s name and choose Options > Remove.
You can remove participants only if you initiated the conference.
While viewing the conference list, highlight the participant’s name and choose Options > RmLstC.
You can remove participants only if you initiated the conference call.
or icon after “Conference” on the phone Look for the screen.
Look for the phone screen.
or icon beside the participant’s name on the
Add more participants
End your participation in a conference
See
Choose , EndCall, or Options > EndCall.
52
Basic Call Handling
Placing or Receiving Intercom Calls
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
• Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you).
• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message.
• Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker.
The intercom call becomes a two-way connection so that you can talk with the caller.
When using the intercom feature, be aware of the following:
• From an intercom line, you can only dial other intercom lines.
• You can use only one intercom line at a time.
• When your active call is being monitored or recorded, you cannot receive or place intercom calls.
• You cannot place an intercom call on hold.
Tip
If you log into your phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.
If you want to...
Place an intercom call to a preconfigured intercom target
Then...
1.
Press .
2.
Select
(intercom line) to dial the target intercom number.
After you hear the intercom-alert tone, begin speaking.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 53
If you want to...
Place an intercom call to any intercom number
Receive an intercom call
Then...
1.
Press .
2.
Select
number.
(intercom line) and dial the intercom target
After you hear the intercom-alert tone, begin speaking.
When you hear the intercom-alert tone, handle the call in one of these ways:
• Listen to the message in one-way audio.
• Talk to the caller by pressing intercom line.
and selecting the
• End the call by pressing EndCall.
54
Advanced Call Handling
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support the following speed-dial features:
•
•
•
•
Speed-Dial Hot Key
A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold the speed-dial hot key or select a number from Directory > Speed Dials.
On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are displayed:
Work Phone
Home Phone
Mobile Phone
Other Phone
In the Phone Book contact details, the speed-dial icon ( ) displays under the number assigned to a speed-dial hot key.
For more information, see Using Speed Dial and Fast Dial, page 56
and
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 55
Line View Speed Dial
A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.
To make a call, select a speed dial ( ) from the Line View.
For more information, see
Using Speed Dial and Fast Dial, page 56 and
Abbreviated Dial
An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up
Abbreviated Dials from the User Options web page.
To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
For more information, see
Using Speed Dial and Fast Dial, page 56 and
Fast Dial
A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial code to a Personal Address Book entry on the web.
To make a call, choose the Fast Dial service option and select from a Fast Dial listing.
For more information, see Using Speed Dial and Fast Dial, page 56
,
Using Personal Directory on the Web, page 98
.
Note Your system administrator can configure speed-dial features for you.
Using Speed Dial and Fast Dial
Before using this feature, you must set up speed-dial features from the Phone Book (see Using the
Phone Book on Your Phone, page 88 ) or on your User Options web pages (See
).
56
Advanced Call Handling
If you want to...
Use speed-dial hot keys to call
Phone Book contacts
Then...
1.
Set up speed-dial hot keys from the Phone Book.
2.
Do one of the following:
– Press and hold a speed-dial hot key for about two seconds.
Note When dialing a two-digit number, enter the first digit, then press and hold the second digit for about two seconds.
– Choose > Speed Dials, highlight a speed dial, and press .
Use speed-dial numbers to call other numbers
(not in Phone
Book)
Use Abbreviated
Dial
1.
Set up speed-dial numbers from your User Options web pages.
2.
To place a call, press .
3.
Scroll to a speed-dial number with its label and press .
Note The Line View displays your directory numbers, followed by your speed-dial numbers identified with . Six items (lines plus speed dials) can display.
1.
Set up Abbreviated Dialing codes from your User Options web pages.
2.
To place a call, enter the Abbreviated Dialing code.
3.
Choose Options > AbbrDial.
Use Fast Dial 1.
Subscribe to the Fast Dial service and set up Fast Dial codes from your User
Options web pages. See
Accessing Your User Options Web Pages, page 94
.
2.
To place a call, choose might vary).
> Fast Dial service on your phone (exact name
3.
Scroll to a listing and press .
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 57
If you want to...
Answer a call that is ringing on another extension within your call pickup group
Answer a call that is ringing on another extension outside of your call pickup group
Answer a call that is ringing on another extension in your group or in an associated group
Answer a call that is ringing on a particular extension (line number)
Then...
1.
Choose Options > PickUp.
If your phone supports auto-pickup, you are now connected to the call.
2.
If the call rings on your phone, press Answer to connect to the call.
1.
Choose Options > GPickUp.
2.
Enter the group pickup number.
If your phone supports auto-pickup, you are now connected to the call.
3.
If the call rings, press Answer to connect to the call.
1.
Choose Options > OPickUp.
If your phone supports auto-pickup, you are now connected to the call.
2.
If the call rings, press Answer to connect to the call.
1.
Choose Options > GPickUp.
2.
Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line
12345, enter 12345.
If your phone supports auto-pickup, you are now connected to the call.
3.
If the call rings, press Answer to connect to the call.
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
• If you choose GPickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
• If you have multiple lines and want to pick up the call on a non-primary line, first press
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.
• If you use the BLF Pickup feature on your phone, see
Using BLF to Determine a Line State, page 63 .
58
Advanced Call Handling
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available.
If you want to...
Store an active call using Call Park
Then...
1.
During a call, choose Options > Park.
2.
Note the call park number that appears on your phone screen.
3.
Press .
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.
Direct and store an active call at a directed call park number
1.
During a call, press Transfer.
2.
Choose a speed-dial number with a park-unoccupied icon speed dial the directed call park number. to
A speed-dial number with park-occupied icon directed call park number is not available. indicates the
Note If BLF is not configured for the speed-dial number, the icon will not show whether the directed call park number is available or not.
Retrieve a parked call from a directed call park number
3.
Press Transfer again to finish storing the call.
From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 59
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
If you want to...
Log out of hunt groups to temporarily block hunt group calls
Log in to receive hunt group calls
Then...
Choose Options > HLog. Your phone screen displays,
“Logged out of Hunt Group.”
Choose Options > HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or icon appears.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See
Using Barge to Add Yourself to a Shared-Line Call, page 61 .
• Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.
• cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
60
Advanced Call Handling
Privacy
The wireless IP Phone has Privacy enabled by default. When Privacy is enabled, coworkers who share your line cannot see information about your calls. If you want coworkers who share your line to see
.
Note The phone can support a maximum of 24 calls on a shared line.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be non-private calls. See
Understanding Shared Lines, page 60
.
Understanding Barge Features
Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge.
• cBarge converts the call into a standard conference, allowing you to add new participants. See
Making Conference Calls, page 48
for more information about standard conferences.
• Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.
If you want to...
See if the shared line is in use
Add yourself to a call on a shared line
Then...
Look for the icon and the “In Use Remote” message.
1.
2.
Highlight a remote-in-use call. You might need to use Line View.
Choose Options > Barge or cBarge.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 61
If you want to...
View conference participants
Leave a barged call
Then...
See Viewing or Removing Conference Participants, page 52
.
Choose EndCall or .
If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.
If you disconnect after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
If you want to...
Prevent others from viewing or barging calls on a shared line
Allow others to view or barge calls on a shared line
Then...
1.
Choose Options > Private.
2.
To verify that Privacy is on, look for (Privacy-enabled icon) next to the directory number.
1.
Choose Options > Private.
2.
To verify that Privacy is off, look for (Privacy-disabled icon) next to the directory number.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
62
Advanced Call Handling
Using BLF to Determine a Line State
The Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.
If you want to...
See the state of a line listed in a call log or directory
Then...
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing.
BLF indicator unavailable for this line.
See the state of a line listed in a speed-dial line
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing (BLF Pickup only).
BLF indicator unavailable for this line.
Use BLF Pickup to answer a call ringing on a coworker’s phone
Highlight the ringing line and press (Select button).
The call redirects to your phone. If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer.
Note If you chose Options > Pickup or GPickup when the monitored line is not ringing, your phone will speed dial the line number.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 63
Tips
• Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.
Your phone can support these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
If you want to...
Check the security level of a call
Then...
Look for a security icon in the top right corner of the call activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Neither security icon appears if the call is non-secure.
64
Advanced Call Handling
If you want to...
Verify that the phone on the other end of the connection is also secure
Determine if secure calls can be made in your company
Then...
Look for the encrypted lock icon and listen for a security tone at the beginning of a call.
When encrypted calling is configured on your phone, the lock icon displays. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone does not play.
Contact your system administrator.
Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Notify your system administrator about a suspicious or harassing call
Then...
Choose Options > MCID.
Your phone plays a tone and displays the message, “MCID successful.”
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 65
If you...
Want to choose a priority
(precedence) level for an outgoing call
Want to make a priority
(precedence) call
Hear a special ring (faster than usual) or special call waiting tone
Want to view priority level of a call
Then...
Contact your system administrator for a list of corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
Answer the call as usual. If necessary, end an active call first.
Want to accept a higher-priority call
Hear a continuous tone interrupting your call
You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
–
–
Transfer the call
Add the call to a three-way conference
– Answer the call using PickUp
• MLPP overrides the Do Not Disturb feature.
66
Advanced Call Handling
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Log in to EM
Log out of EM
Then...
1.
Choose > EM Service (name can vary).
2.
Enter your user ID and PIN (provided by your system administrator).
3.
If prompted, select a device profile.
1.
Choose > EM Service (name can vary).
2.
When prompted to log out, press Yes.
Tips
• EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.
• Settings that are controlled only on the phone are not maintained in your EM profile.
Using the Application Button
The Application Button (on left side of phone) can be used to start applications such as Push to
Talk or other services on your phone.
Depending on how the Application Button is configured by your system administrator, you may be able to use it from the main screen only, or you may use it from any menu or service, or even when the phone is locked.
The Application Button can also be configured to start an application immediately after you press it, or only after you hold it for several seconds.
For more information, see your system administrator.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 67
Using the Push to Talk Service
The Push to Talk service provides immediate communication (similar to a two-way radio) with members of your organization. Your system administrator must set up the Push to Talk service, and then you must subscribe to the service.
If you want to...
Access Push To
Talk service
Use Push to Talk service
Then...
See
Subscribing to Phone Services, page 95 for systems using Cisco Unified
CallManager 4.3 or later.
See
Setting Up Phone Services on the Web, page 101
for systems using Cisco
Unified Communications Manager Release 5.0 or later.
1.
Choose > Push to Talk (name can vary).
Push to Talk service is active when the icon appears.
2.
Use the button to start and end a transmission depending on how your service is configured. You can also use the Talk and Stop softkeys to toggle between transmitting and listening.
Note Your system administrator will provide detailed information about how to use your Push to Talk service.
Using the Barcode Scanner
Your system administrator can configure the Cisco Unified Wireless IP Phone 7926G to scan 2D barcodes using the scanning module on the top of the phone. The phone uses a Java MIDlet to use the barcode date to display information such as pricing, location, and inventory information. Contact your system administrator for information about using the barcode scanner.
Note The Cisco Unified Wireless IP Phone 7926G must be running firmware version 1.4(1) or later.
68
Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone as a mobile handset, a speakerphone, or with a headset (wired or Bluetooth wireless).
If you want to...
Use the handset
Use a wired headset
Use a Bluetooth wireless headset
Use the speaker mode
Then...
Press ; to hang up, press .
Lift the headset port cover and plug the headset connector into the headset port. The icon appears on the phone status line.
Place and answer calls as usual.
If you use AutoAnswer, see
for exceptions.
You can use the headset with all the controls on your phone, including and .
The headset audio remains active when the headset is connected to the phone.
1.
Enable the Bluetooth setting on your phone.
2.
Scan for a list of Bluetooth devices.
3.
Select and pair the Bluetooth headset with the phone.
For more information, see
Using Bluetooth Wireless Headsets, page 70
.
Press and hold until the icon appears.
Note You can activate the speakerphone before making a call or during a call. The speaker mode remains active for future calls until toggled off.
Note You can activate the speakerphone (on the phone) even when the phone is docked in the desktop charger and connected to a wired headset.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 69
If you want to...
Then...
Switch to the speaker (from the handset) during a call
Press and hold until the icon appears.
Press and hold to toggle back to the handset.
Adjust the volume level for a call
During a call, press to adjust the volume for the handset, speaker, or headset.
Note The new volume level is preserved for future calls after the phone is powered off.
Tip
If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer or intercom calls.
Obtaining Headsets
Your phone supports wired headset jack types with a 2.5 mm, 3-band/4 connector. For information about purchasing headsets, see
Headset Information, page 17 .
Using Bluetooth Wireless Headsets
Your phone supports the use of Bluetooth wireless headsets. Enable the Bluetooth setting on your phone before performing tasks such as scanning, pairing, and unpairing.
Note Before pairing the Bluetooth headset with the phone, follow the instructions in the headset documentation to enable it for operation.
70
Using a Handset, Headset, and Speakerphone
If you want to...
Then...
Enable/disable Bluetooth on your phone
1.
Choose > Phone Settings > Bluetooth.
2.
Highlight Bluetooth and press Select.
3.
Select Enable or Disable, then press Save.
If enabled, the Bluetooth enabled icon appears. If disabled, the icon disappears.
Note Bluetooth must be enabled on the phone before you can perform tasks such as scanning, pairing, and unpairing.
Scan for Bluetooth devices 1.
Choose > Phone Settings > Bluetooth > Device List.
2.
Press Scan. A list of devices appears.
Note It may take a few seconds for the scan to complete.
Pair a Bluetooth headset with the phone
3.
To rescan for a device, press Rescan from Scan Results.
1.
From the Scan Results list, select a Bluetooth headset and press
Pair.
2.
When prompted, enter the Bluetooth Passkey, then press
(Select) or Options > OK.
Note Obtain the Bluetooth Passkey from your Bluetooth device documentation. Pairing must be completed within one minute or it will fail.
3.
If the pairing succeeds, the newly paired headset is added to the
Device List and becomes connected to the phone (if no prior
Bluetooth connection exists between another device and the phone.) If a prior connection exists, first unpair or disconnect the other device from the phone.
The Bluetooth device connected icon is displayed, and a checkmark appears next to the device name.
4.
If the pairing fails, press Back to retry.
Connect a Bluetooth headset already paired (but not connected) with the phone
Do one of the following:
• Tap on the headset to send a connection request to the phone.
• Choose > Phone Settings > Bluetooth > Device List, highlight the headset, and press Options > Connect.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 71
If you want to...
Unpair a Bluetooth headset from the phone
Then...
1.
Choose > Phone Settings > Bluetooth > Device List.
2.
Select a headset from the list, press Options > Unpair.
3.
Press Yes to confirm.
The headset disconnects from the phone and is removed from the
Device List.
Disconnect a Bluetooth headset from the phone
Switch from a Bluetooth headset to the speaker or handset during a call
Switch to the Bluetooth headset during a call from the speaker or handset
1.
Choose > Phone Settings > Bluetooth > Device List.
2.
Select a headset from the list, press Options > Disconn.
3.
Press Yes to confirm.
The headset disconnects from the phone but remains on the Device
List (without a checkmark next to the device name).
1.
Press and hold . The Select Audio Path menu appears.
2.
Select Speaker or Handset.
3.
To switch modes again, press and hold , and select another audio mode.
Note After the call, the phone remains in the last audio mode it used during the call.
1.
Press and hold . The Select Audio Path menu appears.
2.
Select Bluetooth.
Note If a wired headset is connected to the phone, the Bluetooth option cannot be selected even if the Bluetooth connected icon is displayed. To use the Bluetooth headset, you must first unplug the wired headset.
Tips
• Only one Bluetooth device can be connected to the phone at one time.
• A Bluetooth device must remain within 10 m of the phone to keep the connection.
• A Bluetooth device disconnects if the phone is powered off or if Bluetooth is disabled on the phone.
• If a device previously paired with the phone is used to connect to another Bluetooth device, you must first unpair it, then pair it again with the phone.
• If a Bluetooth headset becomes disconnected (being out-of-range of the phone or the phone battery loses power), it should automatically reconnect when it is in-range again or the battery is recharged. If it does not reconnect, you can tap on the Bluetooth headset once to reestablish the connection.
72
Using a Handset, Headset, and Speakerphone
• If a Bluetooth headset is in power-save mode and becomes disconnected from the phone, you may need to tap the headset once to “wake” it to reestablish a connection.
Using AutoAnswer
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset.
If you...
Use AutoAnswer with a headset
Then...
Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.
If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the wired headset icon or the
Bluetooth enabled icon is in the phone status line. Otherwise, calls ring normally and you must manually answer them.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 73
Changing Phone Settings
You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.
Customizing Rings
You can customize your phone by choosing a ring type for each line.
If you want to...
View the ring tone settings on your lines
Change the ring tone on a line
Then...
1.
Choose > Phone Settings > Sound Settings.
2.
Select Ring Tone > Current Settings.
3.
Press View to see the current line settings.
1.
Choose > Phone Settings > Sound Settings.
2.
Select Ring Tone > Current Settings.
3.
Press View to see the current line settings.
4.
Select a line.
Note To make a line selection, press the number key for the item, the
button, or the Change softkey.
5.
Scroll to a ring tone in the list and press Play to hear a sample of the ring.
6.
Press and the icon appears next to the chosen ring.
7.
Choose Options > Save to make the change or Options > Cancel.
Assign a ring tone to a line 1.
Choose > Phone Settings > Sound Settings.
2.
Select Ring Tone > Available Ring Tones.
3.
Scroll to a ring tone in the list and press Play to hear a sample of the ring.
4.
Choose Options > Apply and select the line for the ring tone.
appears by the selected line.
5.
Press Save to make the change or Cancel.
74
Changing Phone Settings
If you want to...
Change the way the phone rings
Then...
1.
Choose > Sound Settings > Alert Pattern.
2.
Select one of the following:
• Ring Only
• Vibrate Only
• Silent
• Vibrate, Then Ring
• Vibrate And Ring
The icon appears next to your selection.
3.
Press Save to make the change, or Cancel.
Note This change applies only to the handset and not the desktop charger.
Tips
• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
• To return to the Settings menu, press Back after saving the change or press main screen.
to return to the
Customizing Volume Settings
You can adjust the ring and speaker volume settings for your phone.
If you want to...
Then...
Adjust the ring volume level 1.
Choose
2.
Select Ring.
> Phone Settings > Sound Settings > Volumes.
Note To make a ring selection, press the number key for the item, the
button, or the Change softkey.
Adjust the speaker volume level
3.
Press to increase the volume or to decrease the volume and hear a sample ring volume.
4.
Press Save to make the change or Cancel.
1.
Choose
2.
Select Speaker.
> Phone Settings > Sound Settings> Volumes.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 75
If you want to...
Adjust the phone volume level
Adjust the headset volume level
Select the devices that will ring
Then...
1.
Choose > Phone Settings > Sound Settings > Volumes.
2.
Select Handset.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
1.
Choose
2.
Select Headset.
> Phone Settings > Sound Settings.
3.
Press to increase the volume or to decrease the volume.
4.
Press Save to make the change or Cancel.
1.
Choose > Phone Settings > Sound Settings.
2.
Select Ring Output.
3.
Select one of the following:
• Headset
• Speaker (default setting)
• Headset and Speaker
The icon appears next to your selection.
4.
Press Save to make the change or Cancel. Ring output applies only to wired headsets, not Bluetooth headsets.
Customizing the Phone Screen
You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen.
If you want to...
Set up the left softkey to open the Phone Book
Set up the left softkey to access your messages
Then...
1.
Choose
2.
Press Change.
> Phone Settings > Customize Home Page.
3.
Select Phone Book.
4.
Press Save. The left softkey displays as “Ph Book” when the phone is idle.
1.
Choose
2.
Press Change.
> Phone Settings > Customize Home Page.
3.
Select Message.
4.
Press Save. The left softkey displays as “Message” when the phone is idle.
76
Changing Phone Settings
If you want to...
Change the phone display brightness
Change the length of time for the screen to display
Change the LED indication for service coverage
Change the language on your phone screen
Change the font size
Then...
1.
Choose > Phone Settings > Display Settings.
2.
Highlight Display Brightness
, then press or Change.
3.
Press to increase the brightness or to decrease the brightness.
4.
Press Save to make the change or Cancel.
1.
Choose > Phone Settings > Display Settings.
2.
Highlight Display Timeout
, then press or Change.
3.
Select one of the following:
• 10 Seconds
• 30 Second (default setting)
• 1 Minute
• 2 Minutes
4.
Press Save to make the change or Cancel.
Note When the display setting time expires, the screen dims for 10 seconds, then goes dark.
1.
Choose > Phone Settings > Display Settings.
2.
Highlight LED Coverage Indicator
, then press or Change.
3.
Select one of the following:
• Enable (default setting)
• Disable
4.
Press Save to make the change or Cancel.
1.
Log in to your User Options web pages. (See
.)
2.
Change the language setting.
1.
Choose > Phone Settings > Display Settings.
2.
Highlight Font Size
, then press or Change.
3.
Select one of the following:
• Default (default setting)
• Increased
4.
Press Save to make the change or Cancel.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 77
Changing Keypad Settings
You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information:
•
Using Any Key to Answer the Phone, page 78
•
Setting the Keypad to Automatically Lock, page 79
•
Changing the Keypad Tones, page 80
Using Any Key to Answer the Phone
You can set your phone to allow the use of any key to answer a call.
If you want to...
Answer calls by pressing any key
Disable the Any Key Answer option
Then...
1.
Choose > Phone Settings > Keypad Settings.
2.
Select Any Key Answer.
3.
Select Enable.
4.
Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Enabled appears.
1.
Choose > Phone Settings > Keypad Settings.
2.
Select Any Key Answer.
3.
Select Disable.
4.
Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Disabled appears.
78
Changing Phone Settings
Setting the Keypad to Automatically Lock
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.
If you want to...
Automatically lock the keypad after using the phone
Unlock the keypad
Turn off the automatic keypad lock
Then...
1.
Choose > Phone Settings > Keypad Settings.
2.
Select Keypad Auto Lock.
3.
Select one of these time intervals:
• 15 seconds
• 30 seconds
• 60 seconds
4.
Press Save to make the change or Cancel.
Note After the chosen time interval expires, the and the keypad locks.
icon appears,
1.
Press any key and “Unlock keypad? appears on the screen.
2.
Press Unlock and then OK.
Note You must press the Unlock and OK softkeys as soon as they appear, or the keypad remains locked.
1.
Choose > Phone Settings > Keypad Settings.
2.
Select Keypad Auto Lock.
3.
Select Disable.
4.
Press Save to make the change or Cancel.
Note Under the Keypad Auto Lock option, Disabled appears.
Tips
• Auto lock is enabled only when the phone is idle and at the main screen.
• The keypad lock is temporarily disabled when you have an incoming call.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 79
Changing the Keypad Tones
You can enable or disable the tones when you press a key on your keypad.
If you want to...
Change the keypad tone level
Then...
1.
Choose > Phone Settings > Keypad Settings.
2.
Select Keypad Tone.
3.
Select one of the following:
• Disable—Does not play tones when keys are pressed.
• Normal—Plays tones when keys are pressed.
• Loud—Plays louder tones when keys are pressed.
The icon appears next to your selection.
4.
Press Save to make the change or Cancel.
Viewing Your Network Profile List
Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your system administrator defines network profiles. You might have more than one network profile available to you, so you can access wireless network configurations at locations that use different service set identifiers (SSID) or authentication types.
Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.
Note Consult with your system administrator if you need to have additional network profiles added or settings changed in a profile.
If you want to...
View the list of enabled
Network Profiles
Then...
Choose > Network Profiles.
The enabled profiles have the next to them.
Note Because Network profiles are locked, your system administrator must make changes for you.
Tips
• When the locked icon appears next to a menu, see your system administrator for information.
• If you need to change your EAP or LEAP username and password, see
Passwords, page 15 , and consult with your system administrator.
80
Changing Phone Settings
Viewing Hardware Diagnostics
You can perform various diagnostic functions on your phone. See these sections for more information:
•
Performing Keypad Diagnostics, page 81
•
Performing Audio Diagnostics, page 81
•
Performing WLAN Diagnostics, page 81
•
Performing Scanner Diagnostics, page 82
Performing Keypad Diagnostics
You can verify the keypad buttons are functional on your phone.
If you want to...
Ensure a keypad button is functional
Then...
1.
Choose > Phone Settings > Diagnostics.
2.
Select Keypad.
3.
Press any key. If they key is functional, Pressed appears.
Performing Audio Diagnostics
You can verify that the speaker and microphone on your phone are functional.
If you want to...
Ensure that the speaker and microphone are functional
Then...
1.
Choose > Phone Settings > Diagnostics.
2.
Select Audio. The ringer will sound and the speaker will be activated.
3.
Speak into the microphone to ensure both the microphone and speaker are working.
Performing WLAN Diagnostics
You can run the Site Survey utility from the Diagnostics menu to verify that the APs are providing adequate coverage. For more information on using the Site Survey utility, see Cisco Unified Wireless
IP Phone 7925G, 7925G-EX, and 7926G Administration Guide.
If you want to...
Run the Site Survey utility
Then...
1.
Choose
2.
Select WLAN.
> Phone Settings > Diagnostics.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 81
Performing Scanner Diagnostics
You can ensure the barcode scanner is functional.
If you want to...
Ensure that the barcode scanner is functional.
Then...
1.
Choose
2.
Select Scanner.
> Phone Settings > Diagnostics.
3.
Position the scanner in front of a barcode and press Scan.
82
Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories in the Directory menu.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs 1.
Press .
2.
Choose Missed Calls, or Received Calls, or Placed Calls. Each call log stores up to 100 records.
Dial from a call log 1.
Press .
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Scroll to a phone number.
Note To edit the displayed number (to add or to remove a prefix), press
Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.
Display details for a single call record
Erase a single call record
Erase all call records in a single log
4.
Press Dial or .
1.
Press .
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Highlight a call record.
4.
Press Details to display information such as called number, calling number, time of day, and call duration (for placed and received calls only).
1.
Press .
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Scroll to a call record.
4.
Choose Options > Delete, or choose Options > Exit.
1.
Press .
2.
Choose Missed Calls, or Received Calls, or Placed Calls.
3.
Choose Options > Delete, or choose Options > Exit.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 83
If you want to...
Erase all call records in all call logs
Then...
1.
Press to display call logs.
2.
Press Clear. Doing so erases all call logs, or choose Options > Exit.
See if the line in the call log is busy before placing a call to that line
Look for Busy Lamp Field indicators. See
Using BLF to Determine a Line State, page 63 .
Tip
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
• To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and choose Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
–
–
The first logged entry is the name and number of the last completed call of a multiparty call received on your phone.
The second logged entry is the name and number of the first completed call of a multiparty call received on your phone.
Directory Dialing
Depending on configuration, your phone can provide access to a corporate directory and personal directory features:
• Corporate Directory—Contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains Corporate Directory.
• Personal Directory—If available, contains personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.
–
–
PAB is a directory of your personal contacts.
Fast Dial allows you to assign codes to PAB entries for quick dialing.
84
Using Call Logs and Directories
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Dial from a corporate directory (while not on another call)
Then...
1.
Choose vary).
> Directory Services > Corporate Directory (name can
2.
Use your keypad to enter a search criteria such as a name.
3.
Press or Search.
4.
Scroll to a listing.
Note To edit the displayed number (to add or to remove a prefix), choose
Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.
See if the phone line in the directory is busy
5.
Press Dial or .
Look for Busy Lamp Field indicators. See
.
Tips
• Use the numbers on your keypad to enter characters on your phone screen. See
.
• Use the Navigation button on your phone to move between input fields.
• You can copy a corporate directory record to your local Phone Book. See
Using the Phone Book on Your Phone, page 88
.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Cisco Unified CallManager Release 4.3 and Later
For information about how to set up and use the Personal Directory when connected to a Cisco Unified
CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 85
Cisco Unified Communications Manager Release 5.0 and Later
This section describes how to set up and use Personal Directory on your phone when you are connected
to a Cisco Unified Communications Manager Release 5.0 or later. Alternately, see Using Personal
Directory on the Web, page 98 .
If you want to...
Access Personal
Directory (for PAB and Fast Dial codes)
Search for a PAB entry
Then...
1.
Choose
> Directory Services > Personal Address
Book (PAB) Service (exact name may vary).
2.
Enter your Cisco Unified Communications Manager user ID and PIN, then press Options > Submit.
1.
Access Personal Address Book.
2.
Enter search criteria and choose Options > Submit.
Note To get a complete list of your PAB entries, do not enter any search criteria, and choose Options > Submit.
Dial from PAB entry 1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Press Dial.
4.
Scroll to the number that you want to dial and press OK.
5.
Press OK again to dial the number.
Delete a PAB entry 1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options >Delete.
4.
Press OK to confirm the deletion or Cancel.
Edit a PAB entry
3.
You can choose Options > Previous or Next to move through listings.
4.
Scroll to the PAB listing that you want and press Select or .
1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options > Edit to modify a name or mail address.
4.
If necessary, choose Options > Phones to modify a phone number.
5.
Press Update.
86
Using Call Logs and Directories
If you want to...
Then...
Add a new PAB entry 1.
Access Personal Address Book.
2.
Access the Search page and choose Options > Submit. You do not need to input search information first.
3.
Choose Options > New.
4.
Use the keypad to enter a name or nickname.
5.
Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.
6.
Press Submit to add the entry to the database.
Assign a Fast Dial code to a PAB entry
Add a new Fast Dial code (not using a PAB entry)
Search for Fast Dial codes
1.
Search for a PAB entry.
2.
Scroll to the listing and press Select or .
3.
Choose Options > Fast Dial.
4.
Scroll to the Fast Dial code that you want to assign to the number and press Select or .
1.
Choose > Personal Address Book.
2.
Select Personal Fast Dials.
3.
Scroll to a Fast Dial code that is unassigned and press Select or .
4.
Press Assign.
5.
Enter a phone number.
6.
Press Update.
1.
Choose > Personal Fast Dials.
2.
You can choose Options > Previous or Next to move through listings.
3.
Scroll to the listing you want and press Select or .
Place a call using a
Fast Dial code
Delete a Fast Dial code
Log out of Personal
Directory
1.
Search for a Fast Dial code.
2.
Scroll to the listing you want and press Select or .
3.
Press Dial.
4.
Choose OK to complete the action.
1.
Search for a Fast Dial code.
2.
Scroll to the listing you want and press Select or .
3.
Choose Options > Remove.
1.
Choose
2.
Choose Logout.
> Personal Address Book (exact name may vary).
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 87
Tips
• Your system administrator can provide the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Using the Phone Book on Your Phone
You can store information (such as work phone and mobile phone numbers, and company name) for up to 100 contacts in the Phone Book on your phone.
Note You can customize the left softkey to open the Phone Book. If customized this way, the left softkey is displayed as Ph Book. For more information, see
Customizing the Phone Screen, page 76 .
Note Your system administrator can import up to 100 contacts into your Phone Book if they are stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the
Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.
88
Using Call Logs and Directories
If you want to...
Add a contact to your phone book
Assign a primary number for a contact
Then...
1.
Choose > Phone Book or press Ph Book (if available).
2.
Do one of the following:
– Press New (if Phone Book is empty).
– Choose Options > New (if Phone Book is not empty).
3.
At the New Contact screen, fill in contact information.
4.
When finished, press Options, then choose Save to save the information, or press Cancel.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name and choose Options > Details.
3.
Select a number: phone, or work phone, home phone, other phone, and choose Options > Primary.
mobile
Change the name or company information for a contact
Change a phone number for a contact
A (checkmark) appears next to that number.
Note The default primary number for a contact is the work phone. You can assign any number as the primary number.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name and press to view the details.
You may also choose Options > Details.
3.
Select the information field and press Change.
4.
Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name and press to view the details.
You may also choose Options > Details.
3.
Select a number: phone, or work phone, home phone, other phone, and choose Options > Change.
mobile
4.
Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 89
If you want to...
Search for a contact in your phone book
Then...
1.
Choose > Phone Book or press Ph Book (if available).
2.
Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name.
Note You can enter search text in one of two ways: by pressing a key one or more times until you see the letter or number you need, or by having possible matches automatically display after pressing one or more keys
(predictive text).
Remove a contact from the phone book
Dial the primary phone number for a contact
Dial any phone number for a contact
Clear all entries from your phone book
Copy a phone number from a call log to a new phone book contact
Choose Options > Mode again to change the way you enter search text.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name and choose Options > Delete.
The contact is removed and the speed dial for this contact number will be unassigned.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name. The primary phone number for this contact is displayed on the lower left. To dial this number, press or Options
> Dial.
Note The default primary number for a contact is the work phone. You can change the primary number to be any number for this contact.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Highlight a contact name, then do one of the following:
–
–
Scroll left or right until you see the icon for the phone number you wish to dial: work phone, home phone, mobile phone, or other phone.
Choose Options > Details, highlight a phone number, and press or Options > Dial.
1.
Choose > Phone Book or press Ph Book (if available).
2.
Press Options and select DeleteAll.
1.
Choose > Missed Calls, or Received Calls, or Placed Calls.
2.
Scroll to a phone number, choose Options > Store > New Contact. The
Store Contact screen appears.
3.
Enter the information for: First Name, Last Name, Nickname, and
Company.
4.
When finished, choose Options > Save, then select the phone type to store the number.
90
Using Call Logs and Directories
If you want to...
Copy a phone number from a call log to an existing phone book contact
Copy a phone number from a directory to a new phone book contact
Then...
1.
Choose > Missed Calls, or Received Calls, or Placed Calls.
2.
Scroll to a phone number, choose Options > Store > Use Existing
Contact.
3.
On the Phone Book contacts list, highlight a name.
4.
Select the phone type to store the number.
1.
Choose > Corporate Directory (name can vary).
2.
Use your keypad to enter the search criteria, such as the name, then press
Search.
3.
When the listing appears, choose Options > Store > New Contact. The
Store Contact screen appears.
4.
Enter the information for: First Name, Last Name, Nickname, and
Company.
5.
When finished, choose Options > Save, then select the phone type to store the number.
Copy a phone number from a directory to an existing phone book contact
Assign a speed dial to a contact number in your phone book
(from the Speed Dial screen)
1.
Choose > Corporate Directory (name can vary).
2.
Use your keypad to enter the search criteria, such as the name, then press
Search.
3.
When the listing appears, choose Options > Store > Use Existing Contact.
4.
On the Phone Book contacts list, highlight a name.
5.
Select the phone type to store the number.
1.
Choose > Speed Dials.
2.
Highlight an unassigned speed dial and press Assign. A list of Phone
Book contacts appears.
3.
Highlight a name. Choose the primary number, or scroll left or right to choose another number, then press Select. The selected number is assigned to the speed dial.
Note Speed dial 1 is always assigned to voicemail. You cannot remove or reassign this speed dial.
Note
To make a speed-dial call, see Placing a Call—Additional Options, page 38
.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 91
If you want to...
Assign a speed dial to a contact number in your phone book
(from the main screen)
Then...
1.
2.
Press and hold an unassigned speed-dial number for about two seconds, then press Yes. The Phone Book main screen appears.
Highlight a contact and press Select to assign the speed dial to the primary number.
Unassign a speed dial 1.
Choose > Speed Dials.
2.
Highlight the assigned speed dial and press Delete.
3.
Press Yes to confirm, or No to cancel.
Tips
• After you assign a speed dial to a contact number, a speed dial icon underneath the phone number in the contact details.
and number appear
• You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because
Speed Dial 1 is reserved for voicemail.
• If you have contact information stored in another location (for example, in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be imported into your Phone Book.
92
Accessing Voice Messages
Accessing Voice Messages
When the phone displays “You Have VoiceMail” or has a red blinking light, you can access your messages from your phone.
Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
If you want to...
Send a call to your voice message system
Then...
Set up and personalize your voice message service
1.
Press Message or press and hold
2.
Follow the voice instructions.
.
Note If you changed the left softkey on the main screen to access the Phone
Book (Ph Book), the Message softkey is not available. For more information, see
Customizing the Phone Screen, page 76
.
Check for your new voice messages
Look at your phone for these indicators:
• A red blinking light
• A text message, “You Have VoiceMail”
• A flashing message waiting in Line View.
icon next to your directory number
Listen to your voice messages or access the voice message system menu
1.
Press Message or press and hold
2.
Enter your voice message password.
.
3.
Follow the voice instructions to listen to your messages.
Note If you changed the left softkey on the main screen to access the Phone
Book (Ph Book), the Message softkey is not available. For more information, see
Customizing the Phone Screen, page 76
.
Press iDivert.
The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 93
Accessing Your User Options Web Pages
Your wireless IP phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your
Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone. This section includes information for:
•
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 94
•
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 96
Cisco Unified CallManager Release 4.3 and Later User
Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager Release 4.3 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Use these sections for more information about:
•
Logging In to the User Options Web Pages, page 94
•
Subscribing to Phone Services, page 95
Logging In to the User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
4.3 or later User Options web pages.
If you want to...
Log in to your User
Options web pages
Select a device after logging in
Then do this...
1.
Obtain a User Options URL, user ID, and default password from your system administrator.
2.
Open a web browser on your computer, enter the URL, and log on.
The Cisco Unified CallManager User Options main web page appears.
1.
From the general menu, select your device type (phone model) in the “Select a device” drop-down list. The context-sensitive menu appears with options appropriate for the wireless IP phone.
2.
Make changes to the options for your wireless IP phone.
94
Accessing Your User Options Web Pages
Tips for Navigating the User Options Web Pages
• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See Accessing Your User Options
.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then, do this after you log in and select your device type...
Subscribe to a service 1.
From the main menu, choose Configure your Cisco IP Phone Services.
2.
Select a service from the Available Services drop-down list and click
Continue.
3.
Enter more information upon request (such as a zip code or PIN).
4.
Click Subscribe.
Change or end subscriptions
1.
From the main menu, choose Configure your Cisco IP Phone Services.
2.
Click a service in the Your Subscribed Services panel.
3.
Click Update after making changes, or click Unsubscribe.
Access a service on your phone
Learn how to use phone services
1.
Choose (Services) > (Service Name).
2.
Select the service that you want.
Refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 95
Cisco Unified Communications Manager Release 5.1 and
Later User Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager Release 5.1 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:
•
Accessing Your User Options Web Pages, page 96
•
Configuring Features and Services on the Web, page 97
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified Communications
Manager Release 5.1 or later User Options web pages.
If you want to...
Log in to your User
Options web pages
Select a device after logging in
Then do this...
1.
Obtain a User Options URL, user ID, and default password from your system administrator.
2.
Open a web browser on your computer, enter the URL, and log on.
3.
If prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified Communications Manager User Options main web page appears. From this page, you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.
To access phone-specific options, select a device (see the following row).
1.
After you have logged in to your User Options web pages, choose
User Options > Device.
The Device Configuration page appears.
2.
If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.
96
Accessing Your User Options Web Pages
If you want to...
Configure user features
Then do this...
Choose User Options drop-down button to access these features:
• User Settings
• Directory
• Personal Address Book
• Fast Dials
Configure phone settings Choose toolbar buttons to access these phone-specific options:
Return to the Device
Configuration page
• Line settings
• Speed dials
• Phone services
• Service URL
Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.
Tip
Use the Device Configuration page to access all of the configuration options available for your phone
(other pages might not provide access to all options).
Configuring Features and Services on the Web
These topics describe how to configure features and services from your User Options web pages after logging in. See
Accessing Your User Options Web Pages, page 96 .
•
Setting Up Speed Dials on the Web, page 97
•
Using Personal Directory on the Web, page 98
•
Setting Up Phone Services on the Web, page 101
•
Controlling User Settings on the Web, page 102
•
Controlling Line Settings on the Web, page 103
•
Using Cisco WebDialer, page 104
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features that are set up from the web:
• Line View Speed Dials
• Abbreviated Dials
• Fast Dials
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 97
Note For help using speed-dial features, see
If you want to...
Set up Line View speed-dial numbers
Set up Abbreviated
Dials
Set up Fast Dials
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G device.
2.
Click Speed Dials.
3.
Enter a phone number as you would dial it.
4.
Enter a label for the speed-dial number that is 11 characters or less.
5.
Click Save
Note If you have speed dials configured in your Line View, the speed-dial label appears next to the icon.
1.
Select the name for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G device.
2.
Click Speed Dials.
3.
Enter a phone number as you would dial it and label for an Abbreviated
Dialing code.
4.
Click Save.
Note Make note of the number for the Abbreviated Dialing Code. Use this code with Options > AbbrDial to access the speed-dial number.
See Configuring Fast Dials on the Web, page 99 .
.
Tips
• You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers).
• If your speed dial label contains more than 11 characters, use a shorter label because labels are shortened from the left. For example, “Customer Service” displays as “.....er Service”.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• The Address Book Synchronization Tool (TABSynch)
98
Accessing Your User Options Web Pages
Note You can also access PAB and Fast Dials from your phone. See
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Add a new PAB entry
Search for a PAB entry
Edit a PAB entry
Delete a PAB entry
Then, do this after you log in...
1.
Choose User Options > Personal Address Book.
2.
Click Add New.
3.
Enter information for the entry.
4.
Click Save.
1.
Choose User Options > Personal Address Book.
2.
Specify search information and click Find.
Note To locate all entries, leave search information blank and click
Find.
1.
Search for a PAB entry.
2.
Click a name or nickname.
3.
Edit the entry as needed and click Save.
1.
Search for a PAB entry.
2.
Select one or more entries.
3.
Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Assign a Fast Dial code to a PAB entry
Then, do this after you log in...
1.
Create a PAB entry. See
Using Your Personal Address Book on the
2.
Choose User Options > Fast Dials.
3.
Click Add New.
4.
Change the Fast Dial code, if desired.
5.
Use the Search Options area to find the appropriate PAB entry.
6.
Click a phone number in the Search Results area.
7.
Click Save.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 99
If you want to...
Assign a Fast Dial code to a phone number
(without using a PAB entry)
Search for a Fast Dial entry
Then, do this after you log in...
1.
Choose User Options > Fast Dials.
2.
Click Add New.
3.
Change the Fast Dial code, if desired.
4.
Enter a phone number.
5.
Click Save.
1.
Choose User Options > Fast Dials.
2.
Specify search information and click Find.
Edit a Fast Dial phone number
1.
Choose User Options > Fast Dials.
2.
Search for the Fast Dial entry that you want to edit.
3.
Click a component of the entry.
4.
Change the phone number.
5.
Click Save.
Delete a Fast Dial entry 1.
Search for a Fast Dial.
2.
Select one or more entries.
3.
Click Delete Selected.
Tips,
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are labeled “raw” in the User Options web pages, do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
100
Accessing Your User Options Web Pages
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.
If you want to...
Subscribe to a service
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7925G,
7925G-EX, and 7926G device.
2.
Click Phone Services.
3.
Click Add New.
4.
Choose a service from the drop-down list and click Next.
5.
Change the service label and/or enter additional service information, if available (optional).
Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left. For example, “Customer
Service” displays as “.....er Service”
Search for services
6.
Click Save.
1.
Select a device.
2.
Click Phone Services.
3.
Click Find.
Change or end services 1.
Search for services.
2.
Select one or more entries.
3.
Click Delete Selected.
Change a service name 1.
Search for services.
2.
Click on the service name.
3.
Change the information and click Save.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 101
If you want to...
Add a service to an available screen slot
Then do this after you log in...
1.
Select a device.
2.
Click Service URL.
Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.
3.
Choose a service from the Button Service drop-down list.
4.
If you want to rename the service, edit the label fields.
Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Access a service on your phone
5.
Click Save.
6.
Click Reset to reset your phone and see the new label. You cannot see the label until the phone resets.
Choose > (Service Name).
Note The services available on your phone depend on the phone system configuration and the services you subscribed to. Ask your system administrator for more information.
Note If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the phone screen.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services.
If you want to...
Change your password
Then do this after you log in...
1.
Choose User Options > User Settings.
2.
In the Browser Password area, enter information.
Note A password must be 5-127 characters.
Change your PIN
3.
Click Save.
1.
Choose User Options > User Settings.
2.
In the Phone PIN area, enter information.
Note A PIN must be 5-20 numbers.
3.
Click Save.
102
Accessing Your User Options Web Pages
If you want to...
Change the language (locale) for your User Options web pages
Change the language (locale) for your phone screen
Then do this after you log in...
1.
Choose User Options > User Settings.
2.
In the User Locale area, choose an item from the Locale drop-down list.
3.
Click Save.
1.
Go to the Device Configuration page by choosing User
Options > Device.
2.
Choose an item from the User Locale drop-down list.
3.
Click Save.
Tips
• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.
• Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
• For more information about these services, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels.
Note • You can set up call forwarding (for your primary phone line) directly on your phone. See
Forwarding Calls to Another Number, page 46
.
• To learn about phone settings that you can access directly on your phone, see
If you want to...
Set up call forwarding per line
Then do this after you log in...
1.
Select the name for the Cisco Unified Wireless IP Phone 7925G,
7925G-EX, and 7926G device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.
5.
Click Save.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 103
If you want to...
Change the voice message indicator setting per line
Then do this after you log in...
1.
Select your device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Message Waiting Lamp area, choose from various settings.
Note Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message.
Change or create a line text label that appears on your phone screen
5.
Click Save.
1.
Select your device.
2.
Click Line Settings.
3.
If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
4.
In the Line Text Label area, enter a text label.
Note If the label contains more than 11 characters, use a shorter name because labels are shortened from the left. For example, “Customer
Service” displays as “.....er Service”
5.
Click Save.
Tip
You cannot change the Ring Settings for the phone from the User Options web pages.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
104
Accessing Your User Options Web Pages
If you want to...
Use WebDialer with your User Options directory
Then...
1.
Log in to your User Options web pages. See
2.
Choose User Options > Directory and search for a coworker.
3.
Click the number that you want to dial.
4.
If this is your first time using WebDialer, set up preferences and click
Submit. See the last row in this table for details.
5.
If the Make Call page appears, click Dial. See the last row in this table to learn how to suppress this page in the future, if desired.
The call is now placed on your phone.
6.
To end a call, click Hangup or disconnect from your phone.
Use WebDialer with another online corporate directory
(not your User
Options directory)
1.
Log in to a WebDialer-enabled corporate directory and search for coworkers.
2.
Click the number that you want to dial.
3.
When prompted, enter your user ID and password.
4.
If this is your first time using WebDialer, set up preferences and click
Submit. See the last row in this table for details.
5.
If the Make Call page appears, click Dial. See the last row in this table to learn how to suppress this page in the future, if desired.
The call is now placed on your phone.
6.
To end a call, click Hangup or disconnect from your phone.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 105
If you want to...
Set up, view, or change WebDialer preferences
Then...
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer, after you click the number that you want to dial.
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer settings and prompts.
• Use permanent device—Identifies the wireless IP phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. Phones are specified by host name.
To display the host name on your phone, choose
Network Profile > Network Configuration > Host Name.
(Settings) >
• Use Extension Mobility—If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile
(if available).
• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.
106
Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment.
Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
If you...
Need to handle more calls on your phone line
Then...
Ask your system administrator to configure your line to support more calls.
Need more than one phone line
Need different softkeys, such as iDivert, to display when phone is ringing or in use
Ask your system administrator to configure one or more additional directory numbers for you.
Ask your system administrator to configure a new softkey template and assign it to your phone.
Want to use Java Midlets Ask your system administrator to configure the Java software modules for your phone.
Need more speed dial numbers
Verify that you are using all your currently available speed dial numbers.
If you need additional speed dial numbers, try using Abbreviated Dialing or subscribing to the Fast Dial service.
Want to use one directory number for several phones
Request a shared line. This allows you to use one number for your desk phone and your wireless IP phone, for example.
For more information...
Talk to your system administrator or phone support team.
Talk to your system administrator or phone support team.
Talk to your system administrator or phone support team.
Talk to your system administrator or phone support team.
See
See
Using a Shared Line, page 60 .
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 107
If you...
Share phones or office space with coworkers
Answer calls frequently or handle calls on someones behalf
Determine the state of a phone line associated with a speed-dial, call log, or directory listing on your phone
Want to temporarily apply your phone number and settings to a shared
Cisco Unified IP Phone
Allow or prevent all phones with the same shared line to view call information or join a call on the shared line
Then...
Consider using:
• Call Park to store and retrieve calls without using the transfer feature.
• Call Pickup to answer calls ringing on another phone.
• A shared line to view or join coworkers calls.
• Cisco Extension Mobility to apply your phone number and user profile to a shared phone
Ask your system administrator to set up the AutoAnswer feature for your phone.
Ask your administrator to set up the Busy
Lamp Field (BLF) feature for your phone.
Ask your system administrator about the
Cisco Extension Mobility service.
Ask your system administrator to set up the Privacy feature for those phones.
For more information...
Ask your system administrator about these features and see the:
•
•
See
•
See
Determine a Line State, page 63 .
See
Preventing Others from Viewing or Joining a
.
108
Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your wireless IP phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.
Symptom
You cannot complete a call
Explanation
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.
The main screen is not active
The Settings menu is unresponsive
Join fails
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after you dial a number.
• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access point and wireless network.
• Locating network services—Phone is searching for a wireless network access point.
• Authentication failed—Authentication server did not accept the security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
Your system administrator might have disabled access to the Settings menu on your phone.
Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 109
Symptom
The softkey that you want to use does not appear
Barge fails and results in a fast busy tone
Explanation
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a connected call).
• Your phone is not configured to support the feature associated with that softkey.
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call.
You are disconnected from a call that you joined using Barge
CallBack fails
The phone shows an error message when you attempt to set up
Call Forward All
The other party might have call forwarding enabled.
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system administrator for details.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.
If you are asked to...
Access network or wireless network configuration data
Access status data
Access phone call and voice quality information
Then...
Choose > Device Information > Network or WLAN and select the configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Status > Call Statistics.
110
Troubleshooting Your Phone
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 111
112
Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 113
114
Index
A
accessibility
accessories for phone
ad hoc conference, See conference calls
answer/send button
answering calls
application button
authenticated calls
AutoAnswer, using
B barge and privacy
and shared lines
using
battery installing
removing
safety notices
billing codes, dialing with
BLF Pickup
Bluetooth
qualified device ID
button answer/send
application
left softkey
mute
navigation
power/end
right softkey
select
speaker
volume
C cable lock for desktop charger
call forwarding
configuring from Communications Manager web page
call history
viewing and dialing from
call logs
viewing and dialing from
call pickup
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 1
call waiting
CallBack
call-handling, advanced
calls
blocking
compared to lines
conference features for
ending
forwarding
handling multiple
holding and resuming
multiple parties on
muting
parking
picking up
placing
prioritizing
redirecting while ringing
secure
selecting
storing and retrieving
using DND
cBarge
using
Cisco Unified IP Phone documentation for
Cisco Unified Wireless IP Phone accessories
2 buttons and keys
cleaning
description of
feature configuration for
healthcare environments
online help for
power supply
registering
regulatory domains
safety and performance
troubleshooting
web-based services for
conference calls ad hoc
Meet-Me
standard
contacts assigning a speed dial
searching for
corporate directory using
using from Communications Manager web page
D desktop charger
dialing, options for
directory
corporate, using
option descriptions
personal, using
using from Communications Manager web page
directory numbers, viewing
DND
Do Not Disturb
documentation, accessing
E
encrypted calls
ending a call, options for
entering text
Extension Mobility
log out
using
F feature buttons, using
feature menus
features accessibility
adding additional
availability of
forwarding calls, options for
H handset
I using
headset
Bluetooth wireless
choosing ringer volume
mode, using
ordering
port
quality
using
using external devices
wired
headset specifications
healthcare environments
help accessing
contents
using
hold and switching calls
using
home screen display
icon
icons call state
descriptions of
line state
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 3
4 signal strength
icons, for call states
indicator light blink rates
blinks green
colors
in service
installing, Cisco Unified Wireless IP Phone
K keylock
keypad lock
locking keypad
setting auto keylock
unlocking keypad
keypad shortcuts
text label for
viewing
voice message indicator setting
locking phone
log out of hunt group
M
Malicious Call Identification (MCID)
Meet-Me conferences
menu
accessing main menus
menus, using
missed calls, records of
MLPP, using
Multilevel Precedence and Preemption
(MLPP)
multiple calls, handling
mute button
mute, using
L
left softkey setting
line settings, controlling on Communications
Manager web page
lines accessing
and call forwarding
call state icons
description of 31 line view icon 31
N navigation button
network configuration data, locating
network profile locked
viewing
O online help, using
P
PAB dialing from
using from web page
password
network EAP
setting
password, changing
Personal Address Book, see PAB
phone handset mode
lock set
speaker mode
phone buttons description
phone lines
viewing
phone screen
changing display brightness 76
changing display timeout
changing language
cleaning
feature descriptions
features of
icons
menus
phone services
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide phone status line icons
placed calls, records of
placing calls, options for
power outage
power supply
power/end button
powering on
privacy
using
push to talk accessing
button
using
Q
Quality Reporting Tool (QRT), using
R received calls, records of
regulatory domains
remote-in-use for shared lines
resume, using
ring pattern change setting
changing with volume button 31
ring tones
5
6 changing
choosing per line
ringer volume
S safety and performance
secure calls
security levels of
making and receiving secure calls
verifying non-secure calls
select button description
using
services, subscribing to
shared lines and In Use Remote message
with barge
signal strength
softkey buttons labels for
using
speaker button
speaker icon
speakerphone mode, using
special characters, accessing
speed dial assigning to Phone Book contact
hot key
line view
line view labels
making a call using a hot key 38
options
setting up from the web
using FastDial
speed-dial hot key
status data, locating
status line, viewing
subscriptions, for phone services
suspicious calls, tracing
switching calls
T
TABSynch
text editing
special characters
Tool for Auto-Registered Phones Support
troubleshooting, data for
U
User Options web pages
Cisco Unified CallManager
subscribing to phone services
Cisco Unified Communications Manager accessing and using
subscribing to phone services with
Communications Manager
Address Book Synchronization Tool 100
device configuration page
configuring features and services
Fast Dials, configuring from web page 99
language (locale) settings 102
line view speed dial, configuring
password, changing
Personal Directory, using from web page
using a speed-dial hot key
using
W warnings
warranty description of terms
hardware
WebDialer
wired headset icon
port
using
wireless headset
using
wireless network data, locating
V vibration mode icon
setting
voice message indicator changing setting
voice messages accessing
indicator
shortcut
voice quality data, locating
volume adjusting
adjusting during call
preserving
volume button description
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide 7
8
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.
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Table of contents
- 3 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Quick Reference
- 3 Using the Phone
- 3 Shortcut Keys and Buttons
- 4 Softkey Definitions
- 4 Entering Text
- 4 Phone Screen Icons
- 3 Common Phone Tasks
- 5 Contents
- 11 Getting Started
- 11 Using this Guide
- 12 Finding Additional Information
- 12 Safety and Performance Information
- 16 Cisco Product Security Overview
- 16 Accessibility Features
- 17 Connecting Your Phone
- 17 Installing the Phone Battery
- 20 Charging the Phone Battery
- 21 Using the AC Power Supply to Charge the Battery
- 23 Using the USB Cable and USB Port on the PC to Charge the Battery
- 24 Powering On the Phone
- 25 Setting Username and Passwords
- 25 Entering and Editing Text
- 26 Accessories for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G
- 27 Headset Information
- 28 Securing the Phone with a Lock Set and Cable Lock
- 30 An Overview of Your Phone
- 30 Cisco Unified Wireless IP Phone 7925G and 7926G
- 31 Cisco Unified Wireless IP Phone 7925G-EX
- 33 Understanding Buttons and Hardware
- 36 Understanding Phone Screen Features
- 38 Understanding the Home Screen Display
- 39 Understanding Feature Buttons and Menus
- 40 Accessing the Help System on Your Phone
- 41 Using Phone Buttons
- 41 Understanding Lines vs. Calls
- 42 Understanding Line and Call Icons
- 43 Understanding Out-of-Range Alerts
- 44 Understanding Feature Availability
- 44 Bluetooth Wireless Headset Support
- 44 Handsfree Profile Support on the Phone
- 45 Cleaning the Phone
- 46 Basic Call Handling
- 46 Placing a Call-Basic Options
- 48 Placing a Call-Additional Options
- 50 Answering a Call
- 52 Ending a Call
- 52 Using Hold and Resume
- 53 Using Mute
- 54 Switching Between Multiple Calls
- 54 Transferring Calls
- 56 Forwarding Calls to Another Number
- 57 Using Do Not Disturb
- 58 Making Conference Calls
- 58 Using Conference Features
- 59 Using Conference
- 59 Using Join
- 61 Using cBarge
- 61 Using Meet-Me
- 62 Viewing or Removing Conference Participants
- 63 Placing or Receiving Intercom Calls
- 65 Advanced Call Handling
- 65 Speed Dialing
- 66 Using Speed Dial and Fast Dial
- 67 Picking Up a Redirected Call on Your Phone
- 69 Storing and Retrieving Parked Calls
- 70 Logging Out of Hunt Groups
- 70 Using a Shared Line
- 70 Understanding Shared Lines
- 71 Using Barge to Add Yourself to a Shared-Line Call
- 71 Understanding Barge Features
- 71 Using Barge Features
- 72 Preventing Others from Viewing or Joining a Shared-Line Call
- 73 Using BLF to Determine a Line State
- 74 Making and Receiving Secure Calls
- 75 Tracing Suspicious Calls
- 75 Prioritizing Critical Calls
- 77 Using Cisco Extension Mobility
- 77 Using the Application Button
- 78 Using the Push to Talk Service
- 78 Using the Barcode Scanner
- 79 Using a Handset, Headset, and Speakerphone
- 80 Obtaining Headsets
- 80 Using Bluetooth Wireless Headsets
- 83 Using AutoAnswer
- 84 Changing Phone Settings
- 84 Customizing Rings
- 85 Customizing Volume Settings
- 86 Customizing the Phone Screen
- 88 Changing Keypad Settings
- 88 Using Any Key to Answer the Phone
- 89 Setting the Keypad to Automatically Lock
- 90 Changing the Keypad Tones
- 90 Viewing Your Network Profile List
- 91 Viewing Hardware Diagnostics
- 91 Performing Keypad Diagnostics
- 91 Performing Audio Diagnostics
- 91 Performing WLAN Diagnostics
- 92 Performing Scanner Diagnostics
- 93 Using Call Logs and Directories
- 93 Using Call Logs
- 94 Directory Dialing
- 95 Using Corporate Directory on Your Phone
- 95 Using Personal Directory on Your Phone
- 95 Cisco Unified CallManager Release 4.3 and Later
- 96 Cisco Unified Communications Manager Release 5.0 and Later
- 98 Using the Phone Book on Your Phone
- 103 Accessing Voice Messages
- 104 Accessing Your User Options Web Pages
- 104 Cisco Unified CallManager Release 4.3 and Later User Options Web Pages
- 104 Logging In to the User Options Web Pages
- 105 Subscribing to Phone Services
- 106 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages
- 106 Accessing Your User Options Web Pages
- 107 Configuring Features and Services on the Web
- 107 Setting Up Speed Dials on the Web
- 108 Using Personal Directory on the Web
- 111 Setting Up Phone Services on the Web
- 112 Controlling User Settings on the Web
- 113 Controlling Line Settings on the Web
- 114 Using Cisco WebDialer
- 117 Understanding Additional Configuration Options
- 119 Troubleshooting Your Phone
- 119 General Troubleshooting
- 120 Viewing Phone Administration Data
- 121 Using the Quality Reporting Tool
- 123 Cisco One-Year Limited Hardware Warranty Terms