Connevans 40SFSYS 26 User manual

Connevans 40SFSYS 26 User manual
Connevans Jargon buster
Hearing Aids Explained
Behind-The-Ear (BTE) ‒ with earmould
There are several main types of
personal hearing aid. The majority of
people use two behind-the-ear
(BTE) aids, one for each ear. The
hearing aid is attached to an
earmould, which is individually
made in order to provide a good fit
to your ear.
In-the ear, in-the-canal and
completely-in-the-canal hearing
aids, which are specially made to fit
inside your ear, may be suitable for
those with less severe hearing losses.
Recently "open fit" hearing aids have
become much more common for
mild and moderate losses. These are
BTE hearing aids but instead of an
earmould, a thin tube and dome is
used to deliver the sound to your ear.
In-The-Ear (ITE)
In-The-Canal (ITC)
Open Fit Behind-The-Ear (BTE)
Completely-In-The-Canal (CIC)
As a general rule, extra facilities such as a
Loop Programme (see page 228) are usually
only available on BTE and ITE hearing aids.
ITC and CIC hearing aids are usually too
small to include this extra technology.
All prices exclusive of S&OP and VAT
Telephone 01737 247571
Shop online www.DeafEquipment.co.uk
Information www.connevans.info
PDF ‒ Adobe Portable Document Format: a
computer file format which ensures that a
document prints the same way regardless of
printer or computer setup. Opened using
Acrobat Reader software.
Phono ‒ an industry standard connector for
a sound signal input/output (also used for
video) also known as RCA Phono.
See page 250.
Roger is the new Phonak digital radio aid
platform which operates in the worldwide
licence free 2.4GHz radio spectrum.
SCART ‒ Syndicat des Constructeurs
d'Appareils Radiorécepteurs et Téléviseurs: an
industry standard connector of French origin ‒
a 21 pin connector for connecting audio-visual
equipment together. See page 250.
Stereo ‒ Stereophonic: reproduction of sound
using 2 separate channels to maintain a feeling
of position (i.e. not all sounds will be heard
through both channels).
TOD‒ Teacher of the Deaf.
‘T’ setting ‒ The Telecoil pickup on a hearing
aid, for use with an induction loop system.
More commonly known as a Loop Programme.
UHF ‒ Ultra High Frequency: the radio
frequency range from 300MHz to 3.0GHz.
USB ‒ Universal Serial Bus: a standard method
of connecting computers to other equipment
such as MP3 players, portable memory devices.
See page 250.
VHF ‒ Very High Frequency: the radio
frequency range from 30MHz to 300MHz.
VoIP ‒ Voice over Internet Protocol: a
communications technology that enables
voice to be transmitted over the Internet.
XLR ‒ eXternal Left Right connector: an audio
connector used in professional and high-end
audio equipment. See page 250.
~ ‒ means approximately.
Jargon Buster
services, education and transport. A civil
rights law. Updated with Equalities Act 2010.
DECT ‒ Digitally Enhanced Cordless
Telecommunications: used by digital
cordless phones.
A2DP ‒ Advanced Audio Distribution ‒ a
Bluetooth profile that allows high quality audio DVD ‒ Digital Versatile Disc: an optical disc
which can be used to store data including
(stereo or mono) to be streamed from one
movies with high picture and sound quality.
device to another.
These look like CDs but are different in format
ACCA ‒ Across the Counter Communication
and storage capacity.
Aid ‒ an induction loop
GSM ‒ Global System for Mobile
communications. The most popular type of
AFILS ‒ Audio Frequency Induction Loop
mobile telephones in the world. Most mobiles
System.
are GSM.
BAHA ‒ Bone Anchored Hearing Aid.
HDMI
‒ High-Definition Multimedia Interface.
A specialist type of hearing instrument where
HDMI is a digital replacement for existing
the wearer has a small screw fitting attached to
analogue video standards. See page 250.
their skull during an operation. The BAHA clips
to the fitting and sends sounds to the inner ear Hearing Aid Compatible ‒ able to work with a
hearing aid, usually on the ‘T’ setting.
using vibration.
IR ‒ Infra Red ‒ light that cannot be seen by
Binaural sound ‒ Sound fed into two ears,
the human eye, used for wireless transmission.
not necessarily in stereo.
LCD ‒ Liquid Crystal Display: a low power
Bluetooth ‒ short range wireless
display, relying on ambient light to be seen.
communications technology, common with
Mono ‒ Monophonic: reproduction of sound
mobile phones. Universal and used worldwide. using only 1 channel. The same sound will be
Blu-ray disc ‒ an optical disc storage medium heard from all loudspeakers.
designed to supersede the DVD format.
MP3 ‒ popular digital audio format which
reduces the amount of data required to store
CVV ‒ Card Verification Value: also known as
audio.
CV2 or security code. The last three digits
NiMH ‒ Nickel Metal Hydride: common
shown on the strip on the back of your
rechargeable batteries
credit/debit card. Used for security purposes.
NRR ‒ Noise Reduction Rating: an assessment
dB ‒ deciBel: a measurement ratio where 3dB
of the reduction of noise at ear level, when
is a factor of 2 ‒ i.e. +3dB is doubling and -3dB hearing protection is worn correctly.
is halving. In audiology, assumed to be sound
REN ‒ Ringer Equivalency Number: the
but also a measurement ratio used in
number that denotes the loading that a device
electronics and communications.
makes on a telephone line (a total of 4 is
(note: + 9dB is double, double, double i.e. x8). allowed).
DDA ‒ Disability Discrimination Act
RF ‒ Radio Frequency wireless transmission.
‒ UK parliament act of 1995 which makes it
PBX ‒ Private Branch eXchange (also known as
unlawful to discriminate against people in
Private Business eXchange or PABX for Private
respect of their disabilities in relation to
Automatic Branch eXchange): an office
employment, the provision of goods and
telephone switchboard system.
3D Secure ‒ Mastercard Secure Code & Verified
by VISA. Security procedure introduced by card
companies to reduce internet fraud
‒ an online version of ‘chip & pin’.
Hearing aid images courtesy of Oticon and Phonak
Issue 51
Email [email protected]
Connevans
249
David’s Guide to Plugs and Sockets
‒ For those who are not very technical !
Audio plugs
Trantec & SoundRanger plugs
There are 3 main sizes of jack plugs:
Lemo ‒ approx 7mm diameter.
2.5mm Jack plug ‒ a very small
jack plug often found on telephone
accessories.
STEREO
2.5mm diam.
3.5mm Jack plug ‒ probably the
most common ‒ usually found on
headphones for iPod/MP3 players
and computers.
STEREO
3.5mm diam.
STEREO
6.3mm (1/4”) Jack plug ‒ a big
jack plug often used with pro-audio
equipment and sound systems.
6.3mm diam.
As well as coming in different sizes, jack plugs are available
with different numbers of electrical connections ‒ it’s not
complicated, simply look for the number of black bands on
the plug... one for mono, two for stereo.
Hint: People also often refer to ‘poles’ (connections) when
talking about jack plugs. As a guide, there is always one
more ‘pole’ than black band on the plug i.e. a 2 pole plug
has 1 band (mono) and a 3 pole plug has 2 bands (stereo)!
In addition, the latest generation of mobile phones often
need 4 pole plugs with three bands to allow for stereo
sound, plus a microphone. Which all goes to show ‒ just
because the plug fits, it doesn’t mean it will work!
2 Pole ‒ mono
3 Pole ‒ stereo
4 Pole ‒ stereo + mic
A polarised latching audio
connector famously used on
legacy Trantec radio mics.
Lockable 3.5 mm ‒ the same
plug as on most headphones but
with a locking screw ring so that
the plug cannot be pulled out by
mistake. Used for some radio mics
including Trantec.
Mini XLR ‒ approx 9mm diameter.
A miniature latching audio
connector used on some radio
mics including Trantec.
4 pin ‒ approx 8mm diameter.
A miniature audio connector with
locking screw microphone
connector on SoundRanger
transmitters
USB plugs
There are 3 main sizes of USB plugs:
Standard USB ‒ commonly
found on computers, televisions
and power supplies.
Mini USB ‒ a small plug often
found on telephone accessories.
Micro USB ‒ a very small
plug also often found on
telephone accessories.
Phono (RCA) ‒ a connector
David’s Guide to Plugs & Sockets
with a large round centre pin
with claws around it.
The sockets are often found on
videos (audio out) and domestic
hi-fi equipment.
BT British Telecom plug
(Officially a BS6312 431A
connector!)
SCART ‒ a large rectangular
connector with lots of slanted
pins found only on television
and video equipment.
RJ45 ‒ Computer
ethernet/internet connector
RJ11 ‒ telephone line cord or
XLR ‒ 3 pin XLR connectors are commonly used for
balanced line connection for both conventional and radio
microphones.
A male connector is usually found on the microphone
handset connector. Used with a
variety of pin connections
including crossed.
For those that like boring info, an
RJ11 plug can be connected into
the middle of an RJ45 socket!
MALE
Digital plugs
FEMALE
Speakon
loudspeaker plugs
Used for connecting
loudspeakers to amplifiers. Two
types ‒ 2 and 4 pole
Issue 51
250
Telephone plugs
Connevans
Email [email protected]
HDMI ‒ or High-Definition
Multimedia Interface available in
a range of specifications.
The digital replacement for SCART.
Toslink ‒ This is not a jack plug ‒
it is a Toslink fibre optic
connector(!) for digital audio.
Remember to remove the
protective cap!
See page 224 for a convertor.
Telephone 01737 247571
All prices exclusive of S&OP and VAT
Information www.connevans.info
Shop online www.DeafEquipment.co.uk
Index
A
ACCA ‒ inductive loop
counter systems
236-237
Accessory packs for fmGenie
31
Accessories tester
22, 49
Acoustic measurement
73-75
Activair batteries
134, 150
Advanced Bionics spares
& accessories
57-58
Aerials for fmGenie
26
AFILS test meter
233, 236
Alarm clock trigger unit
for PPS
142
Alarm clocks
153-157
Alerting devices
152-174
Alkaline batteries
149
Almond Oil for earmoulds
125
Ampetronic loop
amplifiers
230, 234-236
Amplicomms phones
176-185
AmpliDect telephones
181-185
Analogue clocks
153-157
Anatomical models
137
Answerphones
187, 175-185
Attenuators
120-121
Audio/video leads &
adaptors
224-227
ATU30 Auditory trainer
77-78
Audio input shoes
61-69, 48
Aurascope
133
Aqua Accessory for CP800
57
Azden IRR-30P
90, 81
B
Baby Alarms
160-161, 142
Baby alarm trigger unit
for PPS
142
Baha/Ponto listener
59, 76
Baha leads & accessories
59-60
Baha MLxi receiver
42, 60
23
Bone conductor for fmGenie
26
Bone conduction
products
26, 58-60, 187
Bransonic 200 ultrasonic
cleaning bath
133
BT telephones
176-180
Bum bags
24, 136
C
Calibration of testboxes
71
Call trigger unit for PPS
142
Carbon monoxide alarm
171-172
Carekits
118-119
Cable Testers
227
Cases ‒ fmGenie
25
Cases ‒ hard
136
Channel comparison chart
52
Chargers (battery)
Classmate
148
85-89, 81, 91-92
Classroom Soundfield
Systems
79-101
Click & Collect
2, 6
Cleaning
items
118-119, 121,
130-132, 133
ClearText
196-197
Clocks
153-157
CM-BT2
189
Cochlear Implant leads
& accessories
54-56
Combo package phones
181
Comfort Duett
223, 221
Communicator
223, 221
206-207, 45
ComPilot
Conference microphone and
220 Lite packs
219-220
Conference microphone and
extension leads for fmGenie
18
Conference microphone
fmGenie quotation QFMG4
31
Converse telephones
177-180
Cordless phones
182-185
CP800 spares & accessories
Crescendo
CRM 220 Lite
DigiMaster SoundField 95-98, 81
Digital personal soundfield
26
Digital voice recorder
27, 29
Direct input
leads
69, 19-20, 212-213
Direct input shoes
61-69, 48
DIY custom earplugs
243
Domes for micro BTEs
124-125
Domestic loop systems
229
Doorbell trigger unit for
PPS pager
141
Dorgard
173-174
Door knock beacon
165
Door chimes ‒ portable 162-167
Doro telephones
176-185
Dry-Brik II
127
Dry Cap sets
128
Dry & Store
127
Duett
221-223
Dynamic SoundField
95-98, 81
55-56
221-222
219-220, 12-13, 217
D
David’s Guide to
Plugs & Sockets
250
DCTEST Leads
54
DDA solutions:
239-240
Deaf Equipment Explained
5, 259
Deafgard
173-174
DECT cordless phones
182-185
Despatch details
‒ please see Connevans
terms & conditions
254-256
E
Ear/eye models
137
Earmould cleaning 121, 118-119
Earmould listening cup end
121
Earmould puffers
122, 118-119
Earmould tube drills
122
Earmould tubes
122
Earmould tube threaders
122
Earmuffs
244
Earphones ‒ fmGenie
21
Earphones ‒ cochlear
54
Earplugs
241-244
Ear Gear
129
EasyLink 44, 12-13, 36-37, 217-218
Europlug direct input leads
for personal stereos
212-213
Extended warranty for
fmGenie
16
External switch trigger
unit for PPS
142
External trigger piezo
sound sensors
141
Evo+ wirefree door
chimes
164-167
Eye/ear models
137
F
Fast track guides
53
Field strength meter
233, 236
Filter leads
20
Fire alarms &
accessories
168-174
Fire alarm trigger unit
for PPS
143
Fire Angel
172
Fixed hall sound systems 108-116
Flashes for fmGenie
16
Flight cases
136
Foam tips for stetoclip
121
All prices exclusive of S&OP and VAT
Telephone 01737 247571
Shop online www.DeafEquipment.co.uk
Information www.connevans.info
fmAccessories tester
22, 49
fmGenie
10-34
FM programming kit
Freedom MicroLink
48
42, 55
Freedor
173
Friedland Libra+ wirefree
door chimes
162-163, 166
Friedland Evo+ wirefree
door chimes
164-167
Fonix FP35 Hearing Aid
Testboxes etc
70-72
Fonix Press&Go™
Software
71
G
Geemarc
phones
175-185, 191-193,
195, 198
Gloves
131
GreenBrook door chime
167, 165
GSM mobile phones
190-193
Guarantee ‒ please see
Connevans terms &
conditions
254-255, 34, 92
H
Hall Soundfield
systems
108-117
Hand hygiene
130-132
Harnesses for fmGenie
23
Headphones for fmGenie
21
Headphones for TV
211
Headsets for ATU30
77
Headsets for telephones
Hearing aid
care kits
194
118-119
Hearing aid & radio aid
testbox systems
Hearing aid direct
input shoes
70-72
61-69, 48
Hearing aid first aid
118-137
Hearing aid batteries
134, 150
Hearing protection
241-244
Hi-output neckloop
21, 215
Hip pouch for fmGenie
23
I
iLoop
215
ILPL20
237-238
Index
251-253
Inductive loop monitoring
& testing equipment
233, 236
Induction loop signs
240
Inductive loop systems
228-238
Infra-red wireless
headphone systems
202-205
Infra-red Classroom
Soundfield System
79-94
Index
Batteries
Advanced Bionics
58
Alkaline
149
Button cells
149-150, 134
Cochlear
56
fmGenie
25
Hearing aid
134, 150
inspiro
46
Lithium
149
Ready2Use
148, 25
Rechargeable
148, 25
Battery chargers
148
Battery testers
151, 133
Belt pouch ‒ fmGenie
24
Belt pouch ‒ PPS433
139
Big Button
175-176,
telephones
178-179, 181
Blue plug leads
212-213
Bluetooth
189, 43,183-185,
products
190-193, 206-210
Body harness for fmGenie
Issue 51
Email [email protected]
Connevans
251
inspiro
39, 11-13,
35-37, 50-51, 95-98
Installation details
101
In-line telephone amplifiers
188
Introduction to direct audio
input
69
Introduction to inductive
loop systems
228
IR Classmate
85-89, 81, 91-92
IR Swift
82-84, 81, 91-94
iSense Micro
51
J
Jargon Buster
249
K
Keyring hearing aid
battery tester
Keyring loop check
Keyring sound check
133
236, 233
75, 244
L
LA215 domestic loop
229
Latex gloves
131
Leads ‒ fmGenie
direct input leads
19-20
Libra+ wirefree door
chimes
162-163, 166
Listening for
pleasure
213-215
Listening stick test kit for
fmGenie
22
Lithium batteries
149
Lone Worker Call System
147
LoopHear
237-238
Loop listeners
(testers)
233, 222-223, 236
Loops ‒ inductive loop
amplifier equipment
228-238
Loop signs
240
LPS-5 neckloop
189
Index
M
Mack’s earplugs
242
Magnifying glasses
126
Mains socket blocks
151
Marpac dohm Sleepmate
248
Megaphones
107
Microphones:
ATU30
77
DynaMic
40, 35-37, 95-97
fmGenie
15
Handheld radio mic.
231,
108-117, 232-234
Micro soundfield
102-106, 230
Minicoms
196-197
MLxi
41, 11-13, 35-37, 50
Mobile phones
190-193
Mobile phone alerter
189
Mobile phone inductive
loops
189
Modular harness
system
23
Multi-use batteries
148, 25
MusicLink earhooks
214
MyLink+
217-218, 12-13,
35-37, 38, 42
N
Neck harness for fmGenie
23
Neck Loops:
220 Lite neckloop
system
217-220
Bluetooth
189
CLA7 for use with phone
186
iLoop
215
Personal inductive
neck loops
215
Thin plastic neck loop
‒ for fmGenie
21
Nightingale baby alarm
monitor
160-161
Nokia LPS-5 neckloop
189
Nucleus 5 spares &
accessories
54-57
O
Olympus digital voice
recorder
27, 29
Open Fit FP35 coupler
71
Open Fit hearing aid
listener
121, 22
Oticon Streamer Pro &
ConnectLine
208-210
Oticon tubes & domes
125
Oticon Medical
Ponto accessories
58
Ordering details &
257, 6-7, 254-258
order form
Otoferm cream
125
Otoscope
133
P
Paediatric care kits
119
Pagers
138-147
PageTek on-site
vibrating pager systems 145-147
Paper roll for test boxes
71
Patch cords fmGenie
21
Personal fm
216-222, 12-13
Personal inductive
neck loops
215
Personal soundfield system
26
Personal waistband amplifier 107
Personal stereo europlug
direct input leads
212-213
Phonak ComPilot
208-209, 45
Phonak Roger
DynaMic
40, 35-37, 95-97
Phonak EasyLink
44, 12-13,
36-37, 217-218
Phonak spares &
accessories
45-49, 98
Phonak Junior
119
Phonak iConnect
42, 57
Issue 51
252
Connevans
Email [email protected]
Phonak Roger
39, 11-13,
inspiro
35-37, 50-51, 95-98
Phonak iSense Micro
51
Phonak MLxi 41, 11-13, 35-37, 50
Phonak MyLink+
217-218,
12-13, 35-37, 38, 42
Phonak Phonafix
119
Phonak Roger 35-40, 11, 50, 95-98
Phonak
Smartlink
43, 11-13, 35-37, 50
Phonak SoundField
95-98, 81
Phonak Stick’n’Stay
119
Phonak ‘Toaster’ FM
programming kit
48
Phonak tubes & domes
124
Phonak ZoomLink
44, 11-13,
35-37, 50, 217-218
Pillows
245
Pillow Speaker
245
Pillow Vibrators:
Alarm clocks
153-157
Nightingale
160-161
PPS Pager
138-144
PIR unit for PPS
143
Pliers
123
Plantronics headsets
194, 28
Plug descriptions
250
Plug-in door chimes
162-167
Ponto accessories
58
Portable door chimes
162-167
Portable loop
systems
230-231, 237-238
Portable Soundfield
systems
102-106, 26
Portable telephone
amplifier and coupler
186
Portex tubing
121
Postage costs
256
PP3 alkaline battery
149
PP3 rechargeable
battery
148
ProGuard custom earplugs
243
Puffers ‒ earmould 122, 118-119
Puppets
135
Purell hand gel
131-132
Radio microphones 231, 102-106,
108-117, 232-235
Radio TV headphone
systems
202-205
Rayovac batteries
134, 150
Rechargeable batteries
148
Receiver fmGenie
15, 12
Receiver testing kit
‒ fmGenie
22
Repairs ‒ please see
Connevans terms &
conditions
254-255
Retainers for hearing aids 119, 129
Returns ‒ please see
Connevans terms &
conditions
254-255, 34, 92
Reverb survey kit
74
Ring indicators
Roger
199-201
35-40, 11, 50, 95-98
Room acoustics
73-74
S
SCART leads &
adaptors
224
ScreenPhone
198
Scissors
123
Screwdrivers
123, 26
Servicing
255, 16, 101
Shipping & order
processing charges
256
Shoes, direct input
61-69, 48
Side cutters
123
Signs
240
Signing puppets
135
Silent headphones
215
Small system carrying
case for fmGenie
SmartLink+
25
43, 11-13, 35-37, 50
Smoke alarms
168-172
Sonic Boom clocks
153-157
Solutions
8-9, 152
Sound level meters
Q
QFMG sample quotations
for fmGenie
QINSP sample quotations
for Phonak inspiro
QMLXI sample quotations
for Phonak MLxi
QPPS sample quotations
for PPS pager systems
75, 244
Sound Oasis
245-248
30-34
Sound pillows
50-51
Soundfield
systems
50
144
R
75
Sound level
indicator
245
79-117, 28
SoundRanger portable
PA systems
102-106
Stereo headphones for TV
Stetoclips and
stetoclip spares
120-121, 22
Stick’n’Stay
Rack mounting
111-117
Radio aid systems
10-52
Radio aid training
33, 49
Radio aid instruction guides
53
RadioLINK smoke
alarms
168-171
119
Streamer & Streamer Pro
Strobe for Nightingale
Stub microphone for
fmGenie
SuperSeals
Swift
211
208-210
161
18
128
82-84, 81, 91-94
Telephone 01737 247571
All prices exclusive of S&OP and VAT
Information www.connevans.info
Shop online www.DeafEquipment.co.uk
SwiftTX
Swing TV Listeners
83
202-205
T
Team Teaching
17, 34
Telecoil unit for Baha
60
Telecoil unit for Ponto
58
Telephone amplifiers
188
Telephone flasher
units
199-201
Telephone headsets 194, 186, 189
Telephone inductive
coupler
186
Telephone listening
adaptor
29
Telephone ringer and
PPS adaptor
141
Terms & conditions
254-255
Testboxes
70-72
Textphones
196-197
Threaders for
earmould tube
122
Tie clip microphone pack
for fmGenie
18
Tinnitus
245-242
‘Toaster’ FM
programming kit
48
Tomy baby alarms
160-161
Tools
122-123
Toupée tape
119
Training
33, 49, 259
Transmitter fmGenie
15, 12
Transmitter input adaptor and
leads for fmGenie
27, 29
Transportable
loops
232
Trantec radio
117, 231, 108-116,
microphones
232-234
Trigger units ‒ PPS
140-143
Tubing:
Micro BTEs
124-125
Pre-bent earmould tubes
122
Tubing for stetoclips ‒
portex tubing
121
TV Listening
202-205, 211
TVLink S
206-207
Twiddling stick
26
U
Ultrasonic cleaning bath
133
Universal small
waist pouch
USB chargers
136, 24
151
V
Variable attenuator
VAT
VAT Declaration
Vent cleaner
Vibralite watches
Vibrating alarm
clocks
Vibrating pager
Vibrating watches
Video Baby Alarm
Vision equipment
Voice recorder
120-121
253, 258
258, 253
122
158-159
153-157
138-144
158-159
161
126, 198
27, 29
Watches
Wax guard
Wax tool
Websites
Wellcare
White noise machine
Wi-Safe by Fire Angel
Wipes
Wirefree door chimes
Wireless smoke alarms
Wireless TV listening
Workshops
158-159
124
123
6
248
248
172
130
162-167
168-174
202-205
259
X
Xenon strobe for Nightingale 161
Z
W
Waist harness for fmGenie
23
WallPilot
45, 37
Warranty
254-255, 34, 92
Warranty ‒ extended warranties
for fmGenie
16
for Phonak
46
Zephyr
127
Zinc air hearing aid
batteries
134, 150
Zinc air batteries ‒
testing
134
ZoomLink
44, 12-13, 35-37
50, 217-218
TO VAT OR NOT TO VAT... that is the question!
As per VAT Notice 701/7 2002 published by HM Customs & Excise, certain specialised goods and services needed
by disabled people may be zero-rated for VAT ‒ when purchased by a disabled person for domestic or personal use
or by charities who provide care and facilities for disabled persons. Customers must supply proof of eligibility by
completing and returning a VAT exemption certificate. THIS EXCLUDES LOCAL AUTHORITY PURCHASES.
There are severe penalties for making false declarations.
If you are in any doubt about eligibility for relief from VAT on the supply of goods or services you are buying you
should get advice from your local VAT office before signing the declaration.
Now, we have to confess that lots of people get very
confused about VAT and when it does or does not have to
be paid. The following interpretation may (or may not!)
help you ‒ but please remember, it is only intended as a
guide not a legal interpretation!
As an example, if you purchase an fmGenie system
including batteries and charger, etc., we are allowed to
accept a VAT declaration on the system as a whole ‒ after
all, nobody is going to spend lots of money just to avoid
paying VAT on batteries!
However, batteries and chargers, etc., purchased at a later
date would have to have VAT charged ‒ because they are
not items specifically designed to help a disability.
We can, however, accept a VAT declaration on spare
parts such as shoes, direct input leads or neck loops
that are unique to the system.
Thus, if you were to order a spare shoe, lead and 2 batteries
then we would have to charge VAT on the batteries but we
could accept a VAT declaration on the shoe and lead.
The law also states that we have to have a valid declaration
at the time of supply and for each purchase so there is no
provision to refund VAT retrospectively or accept a blanket
declaration ‒ sorry!
If you are placing an order online you can make a VAT
declaration in the shopping basket for eligible orders.
If you are using a paper Connevans order form, there is
one on the back, you can also download an order form
and VAT declaration at www.connevans.info/useful-stuff,
alternatively contact Connevans and we will email , fax or
post you one.
All prices exclusive of S&OP and VAT
Telephone 01737 247571
Shop online www.DeafEquipment.co.uk
Information www.connevans.info
VAT relief is permitted subject to the receipt of a
valid VAT declaration form.
VAT relief cannot be allowed for this product.
VAT relief is permitted, subject to the receipt of a valid
VAT declaration form, when supplied as part of a
complete system; VAT relief cannot be allowed for the
subsequent purchase of replacements.
Index
Throughout this catalogue and on our website
you will see these little happy VATs and sad
VATs, they are our way of indicating which VAT
category various products fall into.
We hope the symbols prove helpful. The dual
happy/sad VAT symbol appears when items may
be allowed VAT relief but only in some situations ie.
where bought as part of a complete system.
Issue 51
Email [email protected]
Connevans
253
Connevans Terms & Conditions
All prices in this catalogue are excluding VAT and unless otherwise stated, Shipping & Order Processing is extra.
Ordering from this catalogue
Established Credit Accounts
We advise ordering via our website for speed and
convenience ‒ please email [email protected] to request
an online login if you would like to move from paper to
online ordering.
If you are unable to order online please use your own order
forms ensuring that you give us a Purchase Order number
and both a part number and description for all the items
required.
Private individuals & non credit accounts
Please order via our www.DeafEquipment.co.uk website or
use the Personal Order Form at the back of this catalogue.
Payment
We can accept payment by Visa, Visa Debit, Visa Electron,
Maestro & Mastercard cards.
Suitability
If you are unsure about the suitability of a product for your
particular needs or you require more information on a
particular product, please contact customer services who will
be able to help with advice on suitability, technical
information and specific applications.
We do not offer a loan or trial service ‒ please see returns
policy on next page.
VAT
Details of relief from paying VAT are explained on page 253.
0% VAT declarations must be submitted at the time of
ordering and cannot be accepted retrospectively.
Whilst we try to keep any price changes to a minimum, all
prices are subject to variation during the life of this
catalogue.
Should there be a price change we will contact you upon
receipt of your order giving you details of the change and an
opportunity to amend/cancel your order should you wish to.
Please contact customer services if you need to confirm exact
prices.
Our www.DeafEquipment.co.uk website has special offer prices
which vary from day to day. These offers only apply to orders
placed online ‒ please contact Laura or Richard should you wish
to set up an online account.
Shortages, damage or non-delivery claims
We can only accept responsibility for shortages which are
notified to us within 2 days of delivery ‒ please keep all the
packaging for later inspection if required.
If a product is received damaged in transit please also keep all
the packaging for later inspection and tell us within 2 days of
delivery ‒ a digital photograph of the damaged parcel is helpful.
No responsibility for parcel loss can be accepted unless nondelivery is reported within 14 days of receipt of invoice.
Specifications
In accordance with its policy of progressive product design, the
Company reserves the right to alter specifications and/or
appearance without notice. Some of the products shown may
not be available for the whole life of our catalogue.
All offers of guarantee and servicing arrangements apply to the
UK only.
Colours
Prices
Colours shown are for indication only and may not be exact due
to variations in studio processes.
All prices exclude Shipping & Order Processing and VAT.
E&OE
Terms & Conditions
UK Guarantee
Connevans Limited undertakes that if any defect in
materials or workmanship occurs in the product
within twelve months from the date of purchase,
unless otherwise specified, it will be repaired or, at
our discretion, replaced free of charge.
This applies only if the product has been correctly
used in accordance with the manufacturer’s
instructions and has not been damaged through
misuse, accident or neglect. This guarantee does
not cover fair wear and tear and will not apply if the
product has been modified or repaired by anyone
other than Connevans Limited. Consumables such
as batteries, shoes and leads etc. are not covered.
Costs of returning the product under guarantee are
normally the responsibility of the purchaser.
Extended warranty
We reserve the right to make a charge for processing
and returning equipment which is found not to be
faulty upon inspection.
Please note that extended warranty only applies to the main
equipment and not to accessories such as leads, shoes,
batteries or chargers etc.
Issue 51
254
Connevans
Email [email protected]
Where a warranty beyond one year is available it is
indicated by an icon on the product. For details,
please see relevant section or www.connevans.info/returns.
When returning a product beyond the first year, you must
complete and enclose a Connevans returns form with the
returned product ‒ please visit www.connevans.info/returns.
Purchasing additional warranty
Additional warranty can be purchased for
fmGenie radio aids and Phonak serialised
products ‒ please see details in relevant
sections. Please also note that purchase of additional warranty
must be done either at the time of equipment purchase or
within two weeks of purchase.
OPTIONAL
OPTIONAL
OPTIONAL
Telephone 01737 247571
All prices exclusive of S&OP and VAT
Information www.connevans.info
Shop online www.DeafEquipment.co.uk
Returning products for refund
We hope that you will find purchasing from Connevans a
good experience.
Should you wish to return an item to us within 21 days and
in a fully resaleable condition we will be pleased to raise a
refund.
We try our best to process returns within a week of receipt. Please
note that we reserve the right to make a standard £15
administration charge to cover the inspection and cost of sending
back items returned outside our 21 day returns period unless they
are faulty.
Note: We will refund your original delivery charge when a product
is received faulty or damaged, but not when a product is simply
unwanted or not suitable as this part of our service to you is
completed. Likewise, the cost of returning a product is the
responsibility of the customer unless it was received faulty or
damaged.
This offer of refund does not apply if you have used the
products other than to assess whether they are
satisfactory.
Our definition of ‘as new resaleable condition’ includes
being returned as originally packed with the original
instruction booklets which have not been written in ‒ a
repackaging charge will be made if we have to re-coil
leads neatly or replace missing plastic bags or internal
packaging etc.
We reserve the right to make a repackaging charge
for products which have been ‘cut out’ of specialised
packaging for evaluation. If the product is not
returned to us in a fully resaleable condition, we may
deduct up to 30% of the original selling price from
the refund amount or refuse a refund.
Returns policy
Items not covered: items ordered by special request,
products that for hygiene reasons are unsuitable for
return/refund and goods ordered against our advice.
We do not offer a loan or trial service. However to give you peace of
mind, orders with Connevans Limited are placed with the assurance
that if, for whatever reason, you find the product unsuitable we will
refund the cost of the product providing it is received by
Connevans in an ‘as new’ resaleable condition in the original
undamaged product packaging. The product must be returned
with proof of purchase and a covering letter explaining the reason
for return, to arrive with us within 21 days of invoice date.
Connevans naturally accept no responsibility for loss of
or damage to a customer’s parcel until it has been
safely received at our factory. Customers are advised to
return equipment adequately packed and covered by
appropriate insurance. Packing material is available for
purchase if required.
Responsibility for loss or damage
Returning equipment for repair
Please include your name, address (surprisingly some people don’t!), daytime
telephone number and details of when purchased from Connevans,
together with a description of the fault. The cost of returning a product is the
responsibility of the customer unless it was received faulty or damaged.
We will provide an estimate before carrying out repairs if requested. If you
decide not to go ahead with the repair after receiving our estimate, we will
make a standard administration charge of £15 to cover the inspection and
cost of returning the products to you.
Warranties on repairs
On repaired serialised items manufactured by Connevans, if the product has
been correctly used and has not been damaged through misuse, accident or
neglect and has not been modified or repaired by anyone other than
Connevans Limited, we will give you up to 6 months warranty on the
repaired item, subject to the age of the equipment ‒ please note that this
repair warranty only applies to items manufactured by Connevans.
Equipment less than 5 years old ‒ repair warranty 6 months.
Equipment less than 8 years old ‒ repair warranty 3 months.
How do you work out how old a piece of Connevans
equipment is?
There is an 8-digit serial number on all items manufactured by Connevans ‒
the first four digits are the date of manufacture. For example: The serial
number on an item might be: 11021362 ‒ this item was made in February
2011, i.e. the first two numbers are the year, the second two are the month.
Naturally, your warranty runs from when you buy the equipment not from
when it was manufactured, but it is useful to know.
Connevans equipment will give you
many years of improved hearing. At
some point during that time it will need
repairing or servicing... but do not think
that you will be sending it off not to see
it again for weeks!
Our servicing department has an
excellent reputation and repairs are
always carried out as quickly as possible.
In fact, we are so confident that we can
do the work inside a week that we make
the following promise...
For equipment manufactured by
Connevans: on normally chargeable
repairs, should your equipment be on
our premises for more than one
working week no charge will be made.
Please note that
this service
promise only
apply to
Connevans
manufacturered
items.
Our undertakings are in addition to the consumer’s statutory rights and do
not affect their rights in any way. E&OE
All prices exclusive of S&OP and VAT
Telephone 01737 247571
Shop online www.DeafEquipment.co.uk
Information www.connevans.info
Terms & Conditions
Equipment greater than 8 years ‒ we are happy to repair it, but it is only
warranted that the repair will work when you get it back (i.e. 3 weeks if you
want to put a time on it).
Connevans 7 Day
Service Promise
Issue 51
Email [email protected]
Connevans
255
Connevans Shipping & Order Processing Charges
UK MAINLAND except Scottish Highlands
S&OP charge
Band 1
Orders via website, local authority
& credit account customers
Band 2 Non website & other orders
Min. charge
approx.
approx
500-950g
950g+
(any weight)
£ 4.30
£ 5.30
£ 7.95
£ 7.95
£ 6.80
£ 7.80
£ 10.45
£10.45
£ 100+
Note: Orders for items which are bulky or over 20Kg may incur excess charges. Additional parcel charges may also be
necessary when ordering mixed items such as microphone or speaker stands as their shape precludes inclusion with
other items.
WEB ORDER DELIVERY
NON WEB ORDER DELIVERY
Ex-stock orders received by 1.15pm: will normally be
delivered the next working day up to 5pm (UK mainland
addresses only). Please note this is not a guaranteed service.
Ex-stock orders received by 11.30am: will normally be
delivered the next working day up to 5pm (UK mainland
addresses only). Please note this is not a guaranteed service.
Standard Delivery
Orders under approx. 950g in weight will be sent Royal Mail First Class.
Orders of greater weight or greater than £100 are sent by Parcelforce or UPS.
As parcels need to be signed for, please ensure that you give us a delivery address where someone will be able to sign for your
package ‒ perhaps your work address, if the boss does not mind? We cannot accept instructions to “leave in porch”.
Premium Delivery Options
For an additional charge, Parcelforce before 10.00 am and before 12.00 noon next working day and Parcelforce Saturday deliveries
are available when ordering online.
Collections
Parcel collections can be arranged from the UK mainland for £14.50 per parcel by Parcelforce. The collection service is regrettably not
available for the Scottish Highlands.
NON UK MAINLAND & Scottish Highlands
Under 1kg
UK Mainland charge PLUS £5.00 surcharge.
Delivered by Parcelforce. Postcodes as follows: PO30-PO41
Isle of Wight
(postcode related)
Shipping & Order Processing
Scottish highlands,
Scottish isles
(postcode related)
Northern Ireland,
Scilly Isles, Isle of Man
Channel Islands
Non UK
Over 1kg
Royal Mail
letterpost,
no surcharge
‒ UK
mainland
pricing
UK Mainland charge PLUS £7.50 surcharge.
Delivered by Parcelforce Express 24. Postcodes as follows:
HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
UK mainland pricing PLUS £8.80 surcharge.
Delivered by Parcelforce Express 48
Order via www.DeafEquipment.co.uk website
or contact Customer Services
Connevans Limited ship to Europe and many countries in the rest of the World.
Ordering via our www.DeafEquipment.co.uk website is our recommended route
as S&OP charges are automatically calculated for many countries.
Should the country you wish to ship to not be listed please contact Customer Services.
Ordering FAQs
'What happens if I am out when my parcel arrives?' The delivery company should leave you a card telling you who to
contact in order to get your parcel. In the UK Parcelforce are able to allow you to collect from your local post office.
'Can I add to my order once it has been despatched?' No, you will need to place a new order.
'Why do you have a minimum Shipping & Order Processing Charge?' Connevans is a specialist company supplying
education and health authorities. Unlike many suppliers we do not produce an inflated retail price list for private
individuals and we do not have a minimum order value. Our shipping and order processing charge simply reflects the
reality cost of processing orders ‒ please judge us on the overall cost.
Don’t forget that S&OP charges are less on orders placed via our www.DeafEquipment.co.uk website.
Issue 51
256
Connevans
Email [email protected]
Telephone 01737 247571
All prices exclusive of S&OP and VAT
Information www.connevans.info
Shop online www.DeafEquipment.co.uk
Connevans Limited
Private Order Form
Please only use this order form if you are a private individual paying by debit or credit card
‒ if you are ordering on behalf of a local authority, school etc., please use your official order form.
Please remember that it is cheaper and faster to order online at www.DeafEquipment.co.uk
CONNEVANS LIMITED Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EB
Connevans Account No: (if known)
ORDER Please supply the following goods to:
You are welcome to photocopy this order form if you prefer not to cut your catalogue.
TITLE (Mr, Mrs, Miss, Ms):
NAME:
CARDHOLDER/INVOICE ADDRESS:
DELIVERY ADDRESS: (if different from invoice)
Postcode:
Postcode:
Daytime Tel. No:
Fax No:
Email:
Please send me your monthly email newsletter:
BRIEF DESCRIPTION OF GOODS
PRODUCT CODES
UNIT
PRICE
QTY
All prices are subject to VAT where
applicable.
TOTAL
COST
SUBTOTAL £
Shipping & order processing ‒ see page 256 £
See happy/sad VAT icons & page 253 of
Catalogue Issue 51 for guidance or contact
Customer Services on 01737 247571 for
general help.
If you are claiming VAT relief on eligible
products, you must complete and sign
the VAT Declaration on the back of this
order form.
As our S&OP charges are weight
related, please leave the shaded
boxes blank and allow us to do
the final calculations for you ‒
we will send you a detailed
invoice with your card receipt.
Pre-VAT SUBTOTAL £
[email protected] 20% £
TOTAL DUE £
Order online to save money on Shipping & Order Processing charges ‒ www.DeafEquipment.co.uk
Card:
VISA
VISA DEBIT
VISA ELECTRON
MAESTRO
MASTERCARD
Card Number:
Expiry Date:
Cardholder Name:
Signature:
The security code (CVV) consists of the last three digits
found on the back of the card on the signature strip.
Security Code:
Date:
Issue number:
and ‘valid
from’ date
where shown.
Payment by Cheque ‒ please contact Customer Services first. Our experience is that cheque payments sent to us are often
wrongly calculated, resulting in a delay in sending out your order whilst obtaining the correct amount. Should you wish to pay by
cheque, please contact Customer Services to allow us to calculate the correct total payment, including S&OP, for your order.
Please allow an additional 10 days for delivery when paying by cheque.
Using the order form
Should paying by cheque be necessary, please contact
customer services first to allow us to calculate the correct total
payment for your order.
Established Credit Accounts
As you are not including payment with the order, please order
on your own order forms ensuring that you give us both a part
number and description for all the items required.
Can we tempt you to shop online?
Save money by ordering online!
Order online at www.DeafEquipment.co.uk
and benefit from:
Easy to use secure shopping 24 hours a day
Reduced Shipping and Order Processing charges
Online-only Special Offers
Online VAT declaration.
Online parcel tracking
Order up to 1.15pm for same (working) day despatch
VAT DECLARATION
I (state full name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
of (address) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
................................................................................................................
................................................................................................................
declare that I am chronically sick or disabled by reason of:
(give a full and specific description of your condition ‒ e.g. deafness/hard of hearing)
................................................................................................................
and that I am receiving from Connevans Limited, Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EB
the following goods which are being supplied to me for domestic or my personal use:
(description of goods) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
the following services of installation, repair or maintenance of goods: (description of services and
goods) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
and I claim relief from value added tax.
Signature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date:
..................................
NOTE TO CUSTOMER: If you are in any doubt as to whether you are eligible to receive goods or services
zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National
Advice Service on 0845 010 9000 before signing this declaration.
Warning: There are penalties for making or accepting false declarations and for fraudulent evasion of VAT.
Unsure about the VAT? Please contact our VAT HELPLINE: Telephone 01737 247571
You are welcome to photocopy this order form if you prefer not to cut your catalogue.
If you do not have access to the web, please write out your
order and fax or post it to us with a signed VAT declaration
where applicable. Telephone orders are discouraged to reduce
the opportunity for errors, we are in any case unable to accept
telephone orders with a VAT declaration.
Make sure you know the product codes of the items as well as
their description and price. Make a note of the sub-total in the
unshaded ‘SUBTOTAL’ box.
As our S&OP charges are weight related, allow us to do the
final calculations for you. We will send you a detailed invoice
with your card receipt.
Please note: unless you are supplying a valid VAT declaration
form, 20% VAT has to be added to the total cost of your order
(including the S&OP ‒ VAT rules, not ours!).
We need a delivery address where the parcel can be signed for,
perhaps a work address, and it would be very helpful if you could
also give us a daytime telephone number in case there is any
query about your order.
For Credit Card payments, we require the card number,
cardholder’s name, expiry date and CVV number. For Maestro
Cards, we also need the Issue Number and ‘Valid From’ date.
HOW TO ORDER
FROM THIS CATALOGUE
Organising an event?
REE!
F
Would you like a set of posters for display? Would you
like a pack of Connevans literature to hand out?
If the answer is ‘yes!’ to either of these questions, please contact
Customer Services or email [email protected]
Bulk packs of catalogues Soundfield for
Education
If you would like multiple
copies of the catalogue, they
are packed in bundles of 20
or 40.
Ideal for
distribution
by hospitals
and
audiology
clinics.
An introduction to the
benefits of soundfield ‒
perfect for
mainstream
schools.
Resources from Connevans
Deaf Equipment explained
Connevans have written a
brilliant guide to
Deaf Equipment.
The aim of our guide
is to show you how
technology can
work for you and
introduce some
products that you
didn’t even know existed!
Available online at
www.connevans.info/guide
... or you can purchase it in kindle
format from Amazon.
If you are an advice centre or
perhaps organising an event please
contact us and we will post you a
pack of 100 printed copies.
Deaf Awareness
Posters
Connevans Solutions
Flyers
Great for displaying
in advice centres,
audiology
clinics & for
use in deaf
awareness
training.
These useful flyers
give a brief outline
of the range of
products we stock
and includes a form
to request a copy of
our full catalogue.
Supplied with
display stand.
Refill packs are available.
A set of colourful
A3 posters
illustrating the
different types of
equipment that can help
deaf & hard of hearing people.
Connevans Workshops
If you would like copies of any
of our FREE resources, just ask
for a set with your next order.
‒ information & hands-on training
An opportunity to improve working knowledge of equipment as part of your career development
Whole day sessions for teachers and other professionals,
with attendance certificates for CPD records and lunch
2 to 6 hour product immersion sessions for
assessors, advisors and advice centre staff
Topics include: fm systems testing and fault finding ‒ understanding and
configuring fmGenie & Phonak equipment ‒ getting the most from a
radio aid ‒ hearing aid testboxes & radio aids (including the new
FP35 software upgrade) ‒ fm Advantage procedure ‒
environmental assistive devices, their use and application ‒
understanding soundfield systems.
If you are unable to visit us but would like to learn more about new products, we may be able to visit you the
next time we are in your area or perhaps lend you some products to evaluate for a week or two.
Session contents vary in line with requests from attendees. Attendance is strictly by prior booking
and is free to Connevans customers. All workshops are held at our Surrey headquarters.
For more information, please contact Richard or John.
Customer Services 01737 247571
Radio Aid Systems
Sections 1a-1c
1
10-60
Hearing Aid
Direct Input Shoes
Supporting the Connevans Customer Services staff are the
management team ‒ we all work very closely together. If somebody
asks you to wait a moment to check a technical point, it will probably
be one of us they are asking ‒ realistically, we cannot answer all calls
personally, but one of us will be there when you need us.
2
61-69
Test &
Measurement
3
70-76
ATU30 Auditory
Training Equipment
4
David Evans
Mary Cann
Managing Director
Director
John Popplestone
Phil Boswell
Director
Director
Laura Evans Beynon
Richard Vaughan
Director
Customer Support Manager
77-78
Soundfield
Systems
5
79-117
Hearing Aid
First Aid
6
118-137
Personal Pager
Systems
7
138-147
Batteries & Battery
Chargers
8
148-151
Alerting
Devices
9
152-174
Telecommunications
10
175-201
Connevans
50
years+
11
202-227
E
st
Loop Amplifier
Systems
12
228-240
Hearing
Protection
13
ab
1
TV, Audio & Assistive
Listening Devices
6
l i s h e d 19
Robert Manwaring
Projects Manager
We don’t have a complaints department but please contact one of
the directors if you have any reason to be unhappy.
241-244
14
Tinnitus
245-248
Index
251-253
Connevans
Bridge House, 1 Nutfield Road, Merstham, Surrey RH1 3EB
Telephone: 01737 247571 Minicom: 01737 644016 Fax: 01737 223475
Information website: www.connevans.info
Online shopping: www.DeafEquipment.co.uk
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