SWIMMING POOL HEAT PUMP UNITS

Installation & Instruction Manual

EU - series

Rev. 2.00

20.12.2010

EU heat pumps

Contents

SWIMMING POOL HEAT PUMP UNITS _____________________________________________ 1

Contents _________________________________________________________________________ 2

1. Preface ________________________________________________________________________ 3

2. Specifications ___________________________________________________________________ 4

2.1 Technical data sheet _________________________________________________________________________ 4

2.2 Dimensions ________________________________________________________________________________ 5

3. Installation and connection ________________________________________________________ 6

3.1 Remarks __________________________________________________________________________________ 6

3.2 Location of the heat pump ____________________________________________________________________ 6

3.3 Distance from the pool _______________________________________________________________________ 7

3.4 Installation of the check-valve _________________________________________________________________ 7

3.5 Typical setup_______________________________________________________________________________ 8

3.6 Adjusting the by-pass ________________________________________________________________________ 8

4. Use and operation_______________________________________________________________ 11

4.1 Features of the LED control panel _____________________________________________________________ 11

4.2 Setting the parameters ______________________________________________________________________ 11

4.3 Checking the status_________________________________________________________________________ 13

4.4 Setting the CLOCK ________________________________________________________________________ 14

4.5 Use of timers______________________________________________________________________________ 14

5. Protection systems ______________________________________________________________ 15

5.1 Water pressure switch_______________________________________________________________________ 15

5.2 Refrigerant gas high and low pressure protection _________________________________________________ 15

5.3 Overheating protection on the compressor_______________________________________________________ 15

5.4 Automatic defrost control____________________________________________________________________ 15

5.5 Temperature difference between inflowing and outflowing water ____________________________________ 15

5.6 Low temperature cut-out ____________________________________________________________________ 15

5.7 Anti-frost protection during winter_____________________________________________________________ 16

6. Directions _____________________________________________________________________ 17

6.1 Swimming pool water chemistry ______________________________________________________________ 17

6.2 Setting the flow switch ______________________________________________________________________ 17

6.3 Heat pump winterizing ______________________________________________________________________ 18

6.4 Restarting the pump after winter ______________________________________________________________ 18

6.5 Check-up_________________________________________________________________________________ 18

7. Maintenance and inspection ______________________________________________________ 19

7.1 Maintenance ______________________________________________________________________________ 19

7.2 Troubleshooting guide ______________________________________________________________________ 19

7.3 Overview of possible error codes displayed on the screen___________________________________________ 22

7.4 Check list for installation ____________________________________________________________________ 23

8. Detailed specifications ___________________________________________________________ 24

8.1 Electrical diagrams _________________________________________________________________________ 24

8.2 Refrigeration diagram_______________________________________________________________________ 25

9. Warranty and RMA (return material authorization) ___________________________________ 26

9.1 Warranty _________________________________________________________________________________ 26

9.2 RMA Request Form ________________________________________________________________________ 27

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1. Preface

In order to provide our customers with quality, reliability and versatility, this product has been made according to strict production standards. This manual includes all necessary information about installation, start-up, winterizing and maintenance. Please read this manual carefully before opening or servicing the unit. The unit must be installed by qualified personnel. The following conditions apply for the warranty to be valid:

• The heat pump can only be opened and serviced by a qualified installer.

• Operation and maintenance must be carried out according to the recommendations featured in this instruction manual.

• Use genuine standard spare parts only.

Failure to comply with these recommendations will invalidate the warranty.

The company will not be held responsible for damage or injury caused by improper installation or incorrect or unnecessary maintenance.

The Swimming Pool Heat Pump Unit heats the swimming pool water and keeps the temperature constant.

Our EU heat pumps have the following characteristics:

1. Durability

The heat pump is equipped with a PVC & Titanium heat exchanger, which can withstand prolonged exposure to swimming pool water.

2. Easy installation

Before leaving our factory, all our heat pumps are thoroughly tested and made ready-to-use.

Only the water inlets and outlets and the electrical hook-up need to be taken care of when installing the unit.

3. Silent operation

An extremely efficient rotary/scroll compressor and a low-noise 2-speed fan guarantee silent operation of our heat pumps.

4. Advanced controlling

By means of the electronic control panel, all parameters can be set and the status of all measured variables can be displayed. Remote controlling can also be achieved.

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2. Specifications

2.1 Technical data sheet

Unit

Heating Capacity A25./W25

Heating capacity A15/W25

Cooling capacity A25/W25

Power Input

Maximum volume

Running Current

Max Running Current

COP at A25/W25

COP at A15/W25

Power Supply

Model kW

BTU/h kW

BTU/h kW

BTU/h kW m3

A

A

V/Ph/Hz

EU 70

7

23900

6,8

23100

5,2

17700

1,2

30

5,22

6,5

5,8

5,3

EU 100

9,8

33450

9,5

32400

7,6

26000

1,71

40

7,43

9,3

5,7

EU 140

14,3

48500

13,5

46000

12,0

41000

2,46

60

10,7

13,4

5,8

EU 195

19,6

66500

18,6

63500

16,4

56000

3,44

80

14,96

18,7

5,7

Controller

Condenser

220-240/1/50 220-240/1/50 220-240/1/50

Electronic control

220-240/1/50

Compressor Quantity

Compressor type

Refrigerant

High air flow

Low air flow

Fan quantity

Fan Power Input

Fan Speed

M3/h

M3/h

W

RPM

1 rotary

R410a

2100

1800

1

120

Titanium heat exchanger

1 1 rotary

R410a rotary

R410a

2100

1800

1

120

2300

2000

1

120

1

Scroll

R410a

3200

2700

1

120

Fan Direction

850/750 horizontal

850/750 horizontal

850/750 horizontal

850/750 horizontal

Noise dB(A)

50 51 54 54

Water Connection mm

50 50 50 50

Nominal Water Flow m3/h 3 3 4,5 6,0

Water Pressure Drop (max)

Unit Net Dimensions

Unit Shipping Dimensions kPa

L/W/H mm

L/W/H mm

10

905/420/650

1030/440/700

10

905/420/650

1030/440/700

10

905/420/650

1030/440/700

Net Weight / Shipping Weight Kg 55/60 60/65 77/82

Measuring conditions: Outdoor air temp: 25°C , Inflowing water temp: 25°C, rel. humidity: 65%

10

1200/470/850

1240/480/900

117/128

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2.2 Dimensions

A

B

C

Model

EU 70

EU 100

EU 140

EU 195

A(mm) B(mm) C(mm)

420

420

905

905

650

650

420

470

905

1200

650

850

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3. Installation and connection

3.1 Remarks

The factory only provides the heat pump unit; the other parts, including a contingent by-pass, are to be provided by the user or the installer.

Attention:

Please take the following steps when installing the heat pump:

1. Each addition of chemicals has to be performed through the conduits located downstream of the heat pump.

2. Install a by-pass when the flow of the pool pump exceeds the authorized flow through the heat exchanger of the heat pump with 20%.

3. Install the heat pump above the pool’s water level.

4. Always place the heat pump on a solid base and use the supplied silent blocks in order to avoid vibrations and noise.

5. Always keep the heat pump in upright position. If the unit has been tilted, you should wait for at least

24 hours before turning it on.

3.2 Location of the heat pump

The unit will perform well on any location provided three factors are present:

1. Fresh air - 2. Electricity - 3. Pool filter piping

The unit may be installed virtually anywhere outdoors providing minimum distance requirements are met with respect to other objects (see diagram below). For indoor pools please consult your installer. If the unit is placed in a windy area, no problems occur with e.g. the pilot light, as opposed to what is often the case with gas heaters.

ATTENTION: Do not place the unit in an enclosed area with a limited air volume where the unit's discharged air will be re-circulated or near shrubs that could block the air inlet. These locations deny the unit a continuous fresh air supply, which reduces its efficiency and may prevent adequate heat yield.

See diagram below for minimum required distances.

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3.3 Distance from the pool

Normally, the pool heat pump is installed within a 7.5 meter radius of the pool. The greater the distance from the pool, the greater the heat loss from the piping. Since the piping is buried for the most part, heat loss is minimal for distances of up to 30 meters (15 meters to and from the pump = 30 meters total), unless the soil is wet or the water level is high. Heat loss per 30 meters could roughly be estimated at 0.6 kW-hour (2000 BTU) for every 5 °C temperature difference between the pool water and the soil surrounding the pipe, which translates to an operation time increase of 3 to 5 %.

3.4 Installation of the check-valve

Attention – When using automatic chlorine and pH dosage systems, it is of uttermost importance to protect the heat pump from high concentrations of these chemicals that could corrode the heat exchanger. Therefore, such systems should add the chemicals in the conduits located DOWNSTREAM of the heat pump and it is recommended to install a check-valve in order to prevent backflow when there is no water circulation.

Damage to the heat pump caused by disregarding any of these recommendations will invalidate the warranty.

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3.5 Typical setup

P

O

O

L

T

O

F

R

O

M

P

O

O

L

3.6 Adjusting the by-pass

Note – This setup is just an example

Adjust the by-pass as follows:

• open the 3 valves completely

• slightly close valve 1 until water pressure has increased with approximately 100 to

200 grams (see also 3.8)

• close valve 3 about halfway to adjust the pressure of the refrigerant gas in the unit.

Uit

Heat pump

In

Optimum heat pump operation is reached when the refrigerant gas reaches a pressure of 30 +/- 2 bar.

This pressure can be read from the pressure gauge located next to the control panel of the heat pump. The pressure depends on the ambient temperature and the water temperature and is controlled by the heat pump.

Note – The absence of a by-pass or performing an inadequate by-pass adjustment may cause the heat

pump to function less well or may even damage it, which will invalidate the warranty.

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3.7 Electrical hook-up

Important - Although the heat pump is electrically isolated from the rest of the unit, this only prevents the passage of electricity to or from the pool water. Grounding the unit is still required to protect yourself from short circuits inside the unit. Make for adequate ground connection.

Check if the electrical mains voltage corresponds with the operating voltage of the heat pump prior to hooking up the unit.

It is recommended to use a separate fuse (slow type – D-curve) as well as adequate wiring (see table below).

Connect the electrical wires with the terminal block labelled ‘TO POWER SUPPLY’.

Next to this connection, there is a second terminal block labelled ‘TO PUMP’, to which the filter pump (max.

5A/240V) can be connected. This connection makes it possible to control filter pump operation with the heat pump. See further under paragraph 4.2 (parameter 9) for the different possibilities.

Remark – For models with 3 phases, switching 2 phases may cause an inversion in the rotational direction of electrical motors, which could damage the unit. Therefore, a protection device has been built in, which will interrupt the circuit if the connection has not been performed correctly. If you see a red LED light up at the top of this protection device, 2 phase wires have to be switched.

Model Voltage (volt) Fuse (A) Nominal current (A) Cable diameter (mm

(for a max. length of 15 meters)

2 )

EU 70

EU 100

EU 140

EU 195

220-240

220-240

220-240

220-240

10

16

20

25

5,22

7,43

10,7

14,96

2 x 2,5 + 2,5

2*2.5 + 2.5

2*2,5 + 2.5

2*2.5 + 2.5

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3.8 First time start-up

Note - In order for the unit to heat the pool (or spa), the filter pump must be running so that the water can circulate through the heat pump. Without this circulation, the heat pump will not start.

When all connections have been made and checked, you should follow these steps:

1. Turn on the filter pump. Check for leaks and verify flow to and from the pool.

2. Turn on the electrical power supply to the unit, then press the ON/OFF key “ ” on the electronic control panel. The unit should start when the time delay period has lapsed (see further).

3. When the unit has been running for a couple of minutes, check if the air leaving the unit is cooler.

4. Check the performance of the flow switch as follows: with the unit running, turn the filter pump off. The unit should also switch off automatically. If not, the flow switch must be readjusted. (see further under 6.2).

5. Allow the unit and filter pump to run 24 hours a day until the desired pool water temperature is reached.

When the set temperature is reached, the unit switches itself off. The unit will now automatically restart (as long as your filter pump is running) when the temperature of the pool water experiences a drop of more than

1 °C below the set temperature.

Depending on the starting temperature of the pool water and the air temperature, it can take several days for the water to reach the desired temperature. Covering the pool can drastically reduce this period.

Water pressure switch – the unit is equipped with a pressure switch that is switched on when enough water pressure is detected in the unit and that is switched off when the water pressure becomes too low (e.g. when the filter pump is switched off). If the pool water level is located more than one meter above or below the heat pump, your installer may need to adjust this pressure switch (see further under 6.2).

Time delay – the unit is equipped with a built-in 3-minute start delay included to protect electrical components and contacts. After this time delay, the unit will automatically be restarted. Even a brief interruption of the power supply will activate the start delay and prevent the unit from starting immediately. Additional interruptions of the power supply during the delay period will have no effect on the 3-minute countdown.

3.9 Condensation

When the swimming pool water is being heated by the heat pump, the incoming air is cooled down quite a bit, which can cause condensation on the fins of the evaporator. Condensed volumes can attain several litres per hour under high atmospheric humidity. Sometimes, this is wrongfully interpreted as a water leak.

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4. Use and operation

4.1 Features of the LED control panel

Press “ or modify settings

” to

On/Off

LED screen

Press “MODE” to set the operating mode

Access to parameters

Press “CLOCK” to set the time

Set start time Set stop time

With the “On/Off” key “ “, the heat pump is turned on or turned off (stand-by status). If the LED next to this key lights up, the heat pump is turned ON.

Setting the desired temperature of the swimming pool water is achieved with the arrow keys, regardless if the heat pump is turned ON or OFF. You simply press the arrow keys to set the desired temperature directly.

• When the unit is turned ON and is running, the temperature of the swimming pool water can be read off the

LED screen.

• When the unit is turned ON and the desired temperature is reached, “OFF” appears on the LED screen.

• When the unit is turned OFF, “OFF” is always displayed on the LED screen; the heat pump goes on monitoring all parameters of the system and all protection systems remain active. The heat pump is thus in

STAND-BY mode. We will continue using this expression if we wish to indicate that the heat pump is turned OFF.

4.2 Setting the parameters

Parameters can always be checked by pressing the service key “ ”, regardless if the pump is turned ON or is in

STAND-BY mode. Only in STAND-BY mode can the parameters be modified.

This is an overview of the different parameters and their standard values.

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The first number on the LED screen stands for the number of the parameter and the second one for its value.

Parameter Description Standard

0

1

2

3

Desired temperature in cooling mode (8 ⇒ 28°C)

Desired temperature in heating mode (7 ⇒ 40°C)

Operation time of the compressor before defrosting mode starts (30 ⇒ 90 minutes)

Temperature of evaporator at which defrosting starts (-30 ⇒ 0°C)

20°C

27°C

45 min

-7°C

4

5

8

9

6

7

Temperature of evaporator at which defrosting stops (2 ⇒ 30°C)

Maximum duration of defrosting procedure (0 ⇒ 12 min)

Number of compressors in the system (always equals 1 for EU)

Memory function for automatic start-up (0 for ‘no’ and 1 for ‘yes’)

Operating mode (see table below)

Filter pump control (0 for ‘on’ and 1 for ‘automatic’)

13°C

8 min

1

1

3

0

1

3

10

11

Fan mode (see table below)

Fan control type (0 for triac control and 1 for voltage control)

Parameters 2 up to and including 5 are the settings for the automatic defrosting mode. They have been set from the factory for optimal operation and very rarely need to be adjusted by a specialized technician, that is, only if conditions demand it.

Parameter 7 indicates if the heat pump should or shouldn’t start automatically after an interruption of the power supply.

Parameter 8 is for adjusting the possible operating modes of the heat pump.

Value for parameter 8 Possible modes Can be selected with “Mode” key

Cooling or heating (manual/auto)

Heating only

Yes

2

1

Parameter 9 is for determining how the filter pump should be controlled. If you want to have it controlled by the heat pump, you have to connect the electrical wires of this pump to the terminal block labelled ‘TO PUMP’ that is located next to the one labelled ‘TO POWER SUPPLY’.

Value for parameter 9 Control

0 The filter pump runs as long as the heat pump is turned ON

1 The filter pump starts running 3 minutes before the heat pump is actually heating and stops 30 seconds after the heat pump has stopped

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Parameter 10 sets the desired operation mode for the fan speed.

Value for parameter 10 Fan control

Low fan speed

High fan speed

Automatic fan speed (high speed when air temperature is below 10°C, low speed when higher than 15°C)

Low fan speed between 9PM and 8AM, high speed at other time

Automatic running according to a combination of value 2 and 3

Parameters are modified as follows:

• Set the heat pump in its STAND-BY mode.

• Press the service key simultaneously.

“ to access the parameter menu. The parameter number and its value will blink

• Press the arrow key “ or ” to select the desired parameter.

• Then press “MODE” and “ ” simultaneously. Now, only the value of the parameter will be blinking.

• Then select the desired setting with the arrow key “ or ”.

• Stop for 5 seconds or press the service key to save the new setting. The LED screen will again display

“OFF”.

Only parameters 0 and 1 (depending on the selected mode) are set directly with “ or ”

4.3 Checking the status

Further down in the parameter menu, after numbers from 0 to 11, you encounter parameters A to E.

These cannot be modified. They indicate the values the unit is currently measuring for these parameters.

C

D

E

Parameter Measured value

A

B

Temperature of in flowing water

Temperature of out flowing water

Temperature of evaporator

Not used

Ambient temperature

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4.4 Setting the CLOCK

• Start setting the clock by pressing the “CLOCK” key. The LED screen will display the time and the hours will start to blink.

• Press “ or ” to set the desired hour.

• Press “CLOCK” again. Now, the minutes start blinking.

• Press “ or ” again to set the minutes.

• Press “CLOCK” again to save the settings.

While setting the clock, the “TIMER ON” and “TIMER OFF” keys are inactive.

4.5 Use of timers

Timers allow you to set a time window in which the heat pump will be active. If you want the heat pump to work only during the day, you can for instance set the “TIMER ON” key to 08:00 and the “TIMER OFF” key to

20:00. Setting the time can only be achieved when the pump is turned ON. When it is in STAND-BY mode, timers are automatically deactivated.

4.5.1 Setting TIMER ON

The “TIMER ON” key activates the time at which the heat pump is automatically turned on.

• Start setup by pressing the “TIMER ON” key. This displays the previously set time on the LED screen and makes it blink.

• Press “TIMER ON” again. Now, only the hours start blinking.

• Press “ or ” to set the desired hour.

• Press “TIMER ON” again. Now, the minutes start blinking.

• Press “ or ” again to set the minutes.

• Press “TIMER ON” again to save the setting and to activate start time.

Deactivation of “TIMER ON” when the heat pump is turned ON is achieved as follows:

• Press “TIMER ON”. The set time appears and starts blinking.

• Now, press “CLOCK” to deactivate the timer.

4.5.2 Setting TIMER OFF

The “TIMER OFF” key activates the time at which the heat pump will automatically stop.

• Start setup by pressing the “TIMER OFF” key. This displays the previously set time on the LED screen and makes it blink.

• Press “TIMER OFF” again. Now, only the hours start blinking.

• Press “ or ” to set the desired hour.

• Press “TIMER OFF” again. Now, the minutes start blinking.

• Press “ or ” again to set the minutes.

• Press “TIMER OFF” again to save the setting and to activate stop time.

Deactivation of “TIMER OFF” when the heat pump is turned ON is achieved as follows:

• Press “TIMER OFF”. The set time appears and starts blinking.

• Now, press “CLOCK” to deactivate the timer.

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5. Protection systems

EU heat pumps are equipped with the following standard protection systems:

5.1 Water pressure switch

Thanks to this pressure switch, the heat pump will not work when the filter pump is not working (and the water is not circulating). This system prevents the heat pump from heating only the water present in the heat pump itself. The protection also stops the heat pump if water circulation is cut off or stopped.

5.2 Refrigerant gas high and low pressure protection

The high pressure protection makes sure the heat pump is not damaged in case of overpressurisation of the gas.

The low pressure protection emits a signal when refrigerant is escaping from the conduits and the unit cannot be kept running.

5.3 Overheating protection on the compressor

This protection protects the compressor from overheating.

5.4 Automatic defrost control

When the air is very humid and cold, ice can form on the evaporator. In that event, a thin layer of ice appears that will grow increasingly bigger as long as the heat pump is running. When the temperature of the evaporator has become too low, automatic defrost control will be activated, which will reverse the heat pump cycle so that hot refrigerant gas is sent through the evaporator during a brief period of time to defrost it.

5.5 Temperature difference between inflowing and outflowing water

During normal operation of the heat pump, the temperature difference between inflowing and outflowing water will approximate 1 to 2 °C. In the event that the pressure switch does not work and that the water stops circulating, the temperature probe monitoring the outflowing water will always detect a rise in temperature. As soon as the temperature difference between inflowing and outflowing water exceeds 13 °C, the heat pump will be automatically turned off.

5.6 Low temperature cut-out

If, during cooling, the temperature of the outflowing water reaches 5 °C or drops below this temperature, the heat pump will turn itself off until the water temperature reaches or exceeds 7 °C again.

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5.7 Anti-frost protection during winter

This protection can only be activated if the heat pump is in STAND-BY mode.

5.7.1 First anti-frost protection

If the filter pump is controlled by the heat pump (regardless of the value for parameter 9) and when the water temperature lies between 2 and 4 °C and the air temperature is lower than 0 °C, the filter pump will be automatically turned on to prevent the water from freezing in the piping. This protection is deactivated when the temperature rises again.

5.7.2 Second anti-frost protection

If the water temperature drops even more, that is, below 2 °C (during long frost periods), the heat pump will also start running to heat the water until its temperature approximates 3 °C. When this temperature is reached, the heat pump will stop, but anti-frost protection will remain active until conditions change.

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6. Directions

6.1 Swimming pool water chemistry

Special attention should be paid to the chemical balance of the pool water. The pool water values should always stay within the following limits:

Min.

Max.

pH

Free chlorine (mg/l)

TAC (mg/l)

Salt (g/l)

7.0

0.5

80

7.8

1.2

150

8

Important: failure to comply with these limits will invalidate the warranty.

Note: exceeding one or several limits can damage the heat pump beyond repair. Always install water treatment equipment past the heat pump’s water outlet, especially if the chemicals are automatically added to the water.

A check-valve should also be installed between the outlet of the heat pump and this equipment in order to

prevent products from flowing back into the heat pump if the filter pump stops.

6.2 Setting the flow switch

The water flow switch is set to 0.14 bar by default. As from this water pressure value, the heat pump will be able to function. This is the minimum required water pressure for most installations.

This setting may only be modified if the heat pump does not start running despite sufficient water circulation or if it does not stop when the filter pump stops.

Always make sure that the water filter is clean before adjusting the settings of the flow switch: a dirty filter will lower the water flow and hamper correct adjustment of the flow switch settings.

Directions:

1. Check that all valves are opened so that water can run through the heat pump. Start the filter pump.

2. Start the heat pump.

3. If the heat pump does not start after the time delay, there might not be enough water circulation. Investigate and correct contingent circulation problems prior to adjusting the flow switch.

4. Remove the heat pump’s access panel. The flow switch is located on the lower right.

5. Turn the screw on the flow switch slowly in anticlockwise direction. Wait for the time delay.

6. Repeat step 5 until the heat pump starts running.

7. Once the heat pump is running, stop the filter pump. The heat pump should immediately turn itself off.

8. If the heat pump does not turn itself off, the screw should be turned clockwise until the heat pump stops.

9. Check once more if the flow switch functions correctly by turning the filter pump on and off.

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6.3 Heat pump winterizing

Important: failure to take the necessary precautions for winterizing can damage the heat pump, which will invalidate the warranty.

The heat pump, filter pump, filter and conduits must be protected in areas where the temperature can drop below the freezing point. Evacuate all water from the heat pump as follows:

1. interrupt the electrical power supply to the heat pump

2. close the water supply to the heat pump: completely close valves 2 and 3 of the by-pass

3. disconnect the water inlet and outlet coupler fittings of the heat pump and let the water drain out of the unit

4. loosely reattach water inlet and outlet coupler fittings to the heat pump in order to prevent dirt from getting into the conduits.

Note: these precautions should not be taken if you choose to use the built-in anti-frost protection.

6.4 Restarting the pump after winter

If you purged your heat pump for winterizing, you should undertake the following steps to restart it in spring:

1. check first if there is no dirt in the conduits and if there are no structural problems

2. check if the water inlet and outlet coupler fittings are adequately fastened to the heat pump

3. start the filter pump to start the water flow to the heat pump. Set the by-pass again.

4. reconnect the electrical power supply to the heat pump and turn it ON.

6.5 Check-up

EU heat pumps have been developed and built to last, that is, if they have been installed correctly and can run under normal conditions. Regular check-ups are important if you want your heat pump to function safely and efficiently for years on end.

The following directions can help you achieve optimal results:

1. make for easy access to the service panel

2. keep the area surrounding the heat pump free of contingent organic waste

3. prune the vegetation near the heat pump so that there is enough free space around the pump

4. remove contingent water sprinklers from the vicinity of the heat pump. They can damage the heat pump.

5. prevent rain from directly running off a roof onto the heat pump. Install proper drainage.

6. do not use the heat pump if it has been flooded. Immediately contact a qualified technician to inspect the heat pump and repair it if should prove necessary.

Condensation can occur when the heat pump is running. This condensation can flow away through an opening in the base pan of the unit. The amount of condensation water will increase when atmospheric humidity is high.

Remove any dirt that could possibly hamper the evacuation of condensation.

10 to 20 litres of condensation water can be produced while the unit is running. If more condensation is produced, stop the heat pump and wait for one hour before checking for leaks in the conduits.

NOTE: A quick way to verify that the water running through the condensation drain is indeed condensation, is to shut off the unit and keep the pool pump running. If the water stops running out of the condensation drain, it is condensation. AN EVEN QUICKER WAY is to TEST THE DRAIN WATER

FOR CHLORINE. If no chlorine is detected, the drain water is a result of condensation.

Also take care to leave air inlet and exhaust passages free. Prevent exhaust air from immediately re-entering the unit through the inlet.

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7. Maintenance and inspection

7.1 Maintenance

• Check the water inlet and drainage often. The water and air inflow into the system should be sufficient so that its performance and reliability does not get compromised. You should clean the pool filter regularly to avoid damage to the unit caused by clogging of the filter.

• The area around the unit should be spacious and well ventilated. Clean the sides of the heat pump regularly to maintain good heat exchange and to save energy.

• Check if all processes in the unit are operational and pay special attention to the operation pressure of the refrigerant system.

• Check the power supply and cable connections regularly. Should the unit begin to function abnormally or should you notice a smell from an electrical component, arrange for timely repair or replacement.

• Winterizing : make sure to purge all the water from the heat pump and other systems in order to prevent frost damage.

• You should also purge the water if the unit will not work for an extended period of time. You should check all parts of the unit thoroughly and completely fill the system with water before turning it on again afterwards.

7.2 Troubleshooting guide

Improper installation may result in an electrical discharge that could lead to death of – or serious injury to – pool users, installers or others due to electrical shock and may also cause damage to property.

DO NOT attempt to modify the internal configuration of the heat pump.

1. Keep your hands and hair clear of the fan blades to avoid injury.

2. If you are not familiar with your pool filtering system and heat pump: a. Do not attempt to adjust or service without consulting your dealer or your professional pool or air conditioning contractor. b. Read the entire installation and user manual before attempting to use, service or adjust the unit. c. Start the heat pump at least 24 hours after its installation in order to prevent damage to the compressor.

Nota: Switch off the power prior to maintenance or repairs.

Important remark: if a malfunction cannot be resolved immediately, your

installer can contact our customer service. To be able to help you, we will need the serial number of your heat pump.

In order to analyse the problem itself, we will need to know the message (error code) that is displayed on the LED screen, as well as the values for the settings

(parameters 0 to 11) and for the status of the heat pump (parameters A to E) just before the failure or, if this is impossible, just after it.

Please keep this information at hand when calling our customer service. This information is also indispensable if you need to return a heat pump. Returning the unit should occur according to our RMA procedure guidelines.

On the following pages, you will find an overview of the different types of failure problems that can occur, along with directions to solve them.

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Problem: the heat pump doesn’t work

Observation: the screen does not light up and the fan/compressor doesn’t make a sound

Possible cause

No electrical power supply

Solution

Check power supply (wiring, fuses, ...)

Problem: the heat pump doesn’t work

Observation: the screen displays “OFF” and the LED next to “ ” is not lit

Possible cause

The pump is in stand-by mode Turn on the pump

Solution

Problem: the heat pump doesn’t work

Observation: the screen displays “OFF” and the LED next to “ ” is lit

Possible cause

1. The set temperature has been reached

2. The heat pump isn’t functioning yet 2. Wait until the start time delay period has lapsed (3 minutes)

Solution

1. No action required; all is well

Problem: the heat pump works but doesn’t heat

Observation: the compressor is running but the fan isn’t and the “HEATING/DEFROST” LED is blinking

Possible cause

The defrosting cycle is running

Solution

No action required; all is well

Problem: the heat pump works normally but there is no or insufficient heating

Observation: the screen displays the temperature but no error codes

Possible cause

1. Insufficient capacity of the heat pump in proportion to the size of the swimming pool

2. The compressor works but the fan doesn’t

Solution

Install a larger sized model or an extra heat pump.

Cover the pool to limit heat loss

Check the electrical wiring of the fan. Replace the condenser or the fan motor if necessary.

3. The fan works but the compressor doesn’t

4.

5. Faulty temperature setting

6. By-pass not adjusted

7. Massive ice formation on the evaporator

8.

The heat pump has not been placed on an optimal location

Not enough refrigerant

Check the electrical wiring of the compressor. Replace the condenser or the compressor if necessary.

Make for sufficient air circulation (see manual for details)

Set the correct temperature

Have the by-pass readjusted by the installer

Have the settings for automatic defrost control checked by the installer

Have the heat pump checked by a refrigeration technician

Problem: the heat pump works normally but the water is cooling down instead of heating up

Observation: the screen displays the temperature but no error codes

Possible cause Solution

The wrong mode has been selected

The controller is out of order

The 4-way valve is out of order

Verify the parameters, select the correct mode

Check the voltage in the electrical wiring to the 4-way valve. If no electric potential is measured, replace the controller

Check the voltage in the electrical wiring to the 4-way valve. If electric potential is measured, replace the coil.

If the problem persists, have the heat pump checked by a refrigeration technician

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Problem: the heat pump works but stops after a short while

Observation: the screen displays “OFF”

Possible cause

Wrong setting of parameters

Solution

Check the settings of the parameters and modify if necessary

Problem: the heat pump doesn’t stop

Observation: the screen displays the temperature but no error codes

Possible cause

Wrong setting of parameters

Solution

Check the set parameters and adjust them if necessary (settings just above the capacity of the heat pump)

Pressure switch out of order

Electrical failure

Check operation of the pressure switch by turning off the filter pump and restarting it. If the heat pump doesn’t react to this, the pressure switch must be adjusted or replaced.

Contact your installer

Problem: water leak

Observation: there’s an amount of water under the heat pump

Possible cause

Condensation due to atmospheric humidity

Water leak

No action required

Solution

Try to localize the leak and check for the presence of chlorine in the water. If that is the case, the heat pump must be temporarily replaced during repair.

Problem: abnormal amount of ice formed on the evaporator

Observation: the evaporator is for the most part covered in ice

Possible cause

Insufficient air inflow

Solution

Check the location of the heat pump and remove any dirt that could be present on the evaporator

High water temperature

Incorrect setting of automatic defrost control

The 4-way valve is out of order

Not enough refrigerant

If the pool water is already quite hot (warmer than

29 °C), the probability of ice formation increases.

Lowering the set temperature is a possible option.

Check the settings of the defrosting function together with your installer

Check the voltage in the electrical wiring to the 4way valve. If electric potential is measured, replace the coil. If the problem persists, have the heat pump checked by a refrigeration technician.

Have the heat pump checked by a refrigeration technician.

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7.3 Overview of possible error codes displayed on the screen

Go back to chapter 5 “Protection systems” for more detailed information.

The heat pump screen displays one of the following codes:

Display Problem

PP1

PP2

“WATER IN” sensor out of order

“WATER OUT” sensor out of order

Cause Solution

Sensor open or short-circuited Check or replace the sensor

Sensor open or short-circuited Check or replace the sensor

PP3

PP5

PP6

PP7

PP7

“PIPE” sensor out of order

“AIR” sensor out of order

Temperature difference between “WATER IN” and

“WATER OUT” is too large

Water temperature too low

Sensor open or short-circuited Check or replace the sensor

Sensor open or short-circuited Check or replace the sensor

Insufficient water flow

Pressure switch out of order

Insufficient water flow during cool-down

Sensor “WATER OUT” displays an incorrect message

First anti-frost protection active Low temperatures for water and air

Check the water flow

Replace the pressure switch

Check the water flow

Check or replace the sensor

No action required

PP7

HP

LP

FLO

EE5

Second anti-frost protection active

High pressure protection

Low pressure protection

Insufficient water flow

Low temperatures for water and air

Insufficient water flow

Pressure switch out of order

Too much refrigerant gas present

Not enough refrigerant gas

No action required

Check the water flow

Replace the pressure switch

Have the heat pump checked by a refrigeration technician

Have the heat pump checked by a refrigeration technician

Leak in the cooling conduits Have the heat pump checked by a refrigeration technician

Insufficient water flow Check the water flow

Pressure switch out of order

Insufficient water flow

Replace the pressure switch

Check the water flow

EE8

The temperature difference between “WATER IN” and

“WATER OUT” has been too large 3 times in a row

Communication failure

Pressure switch out of order

No communication between the digital display and the system controller

Replace the pressure switch

Check the connection between the screen and the controller.

Replace screen and/or controller.

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7.4 Check list for installation

ATTENTION / OPGELET / ATTENTION / ACHTUNG

1. Free area / vrije ruimte / espace libre / freier platz

2. Install a by-pass / installeer een by-pass / installez un by-pass / installieren sie eine Überbrückung

3. Electrical connection / elektrische aansluiting / raccordement électrique / elektrischer Anschluss

EU 70

EU 100

EU 140

EU 195

220-240V 10A

220-240V 16A

220-240V 20A

220-240V 25A

2*2,5 + 2,5mm 2

2*2,5 + 2,5 mm 2

2*2,5 + 2,5 mm 2

2*4 + 4 mm 2

Read the installation manual for more detailed instructions

Lees aandachtig de instructies in de installatiehandleiding

Lisez les instructions dans le manuel d’installation

Lesen sie die Anweisungen im Installation Handbuch

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8. Detailed specifications

8.1 Electrical diagrams

EU 70

EU 140

EU 100

EU 195

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8.2 Refrigeration diagram

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9. Warranty and RMA (return material authorization)

9.1 Warranty

LIMITED WARRANTY

Thank you for purchasing our heat pump.

We warrant all parts to be free from manufacturing defects in materials and workmanship for a period of two years from the date of retail purchase.

This warranty is limited to the first retail purchaser, is not transferable, and does not apply to products that have been moved from their original installation sites. The liability of the

Manufacturer shall not exceed the repair or replacement of defective parts and does not include any costs for labour to remove and reinstall the defective part, transportation to or from the factory, and any other materials required to make the repair. This warranty does not cover failures or malfunctions resulting from the following:

1. Failure to properly install, operate or maintain the product in accordance with our published

“Installation & Instruction Manual” provided with the product.

2. The workmanship of any installer of the product.

3. Not maintaining a proper chemical balance in your pool [pH level between 7,0 and 7,8.

Total Alkalinity (TA) between 80 to 150 ppm. Free Chlorine between 0,5 – 1,2mg/l.

Total Dissolved Solids (TDS) less than 1200 ppm. Salt maximum 8g/l]

4. Abuse, alteration, accident, fire, flood, lightning, rodents, insects, negligence or acts of

Gods.

5. Scaling, freezing or other conditions causing inadequate water circulation.

6. Operating the product at water flow rates outside the published minimum and maximum specifications.

7. Use of non-factory authorized parts or accessories in conjunction with the product.

8. Chemical contamination of combustion air or improper use of sanitizing chemicals, such as introducing sanitizing chemicals upstream of the heater and cleaner hose or through the skimmer.

9. Overheating, incorrect wire runs, improper electrical supply, collateral damage caused by failure of O-rings, DE grids or cartridge elements, or damage caused by running the pump with insufficient quantities of water.

LIMITATION OF LIABILITY

This is the only warranty given by Manufacturer. No one is authorized to make any other warranties on our behalf.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR

IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF

FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. WE

EXPRESSLY DISCLAIM AND EXCLUDE ANY LIABILITY FOR CONSEQUENTIAL,

INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES FOR BREACH OF ANY

EXPRESSED OR IMPLIED WARRANTY.

This warranty gives you specific legal rights, which may vary, by country.

WARRANTY CLAIMS

For prompt warranty consideration, contact your dealer and provide the following information: proof of purchase, model number, serial number and date of installation. The installer will contact the factory for instructions regarding the claim and to determine the location of the nearest service center.

All returned parts must have a Return Material Authorization number to be evaluated under the terms of this warranty.

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9.2 RMA Request Form

Company:

Address:

City:

Contact:

E-mail:

Contact:

Internal use

RMA #:

Issued by:

Return for repair or replacement

Other documents attached to RMA request?

Description of documents:

Zip code:

Date:

Country:

Phone:

Fax:

Date:

Case #:

Date:

Copy of customer invoice attached?

Model no.:

Serial no.:

Problem:

Invoice no.:

Invoice date:

Purchased at:

Warranty repair policy:

1. Returns must be shipped freight prepaid. All return shipping charges are your responsibility.

2. Pre-authorization is required for the return of all products. Products not authorized for return shall be sent back to you at your expense.

3. We will repair or replace the products and will ship all products free via a carrier of our choice.

4. We will ship, at your expense, via any express carrier service you request.

Return procedure:

1. Before calling for an RMA number, please make sure that you have correctly followed the installation instructions and operating procedures mentioned in the user guide.

2. Call our Return Merchandise Authorization department and request an RMA Request Form.

3. On the RMA Request Form, make sure you have filled in ALL the information fields.

4. For returns within the warranty period, you must add a copy of your original sales invoice to your customer.

5. Send RMA Request Form, sales invoice and other documents (pictures, …) to us by fax or e-mail. An RMA number will be issued within 24 hours after proper documents have been received. We may refuse to issue an RMA number in the event of failure to provide the information mentioned in item (3) and (4).

6. The RMA number should be clearly written on the shipping label and on the label placed on the shipping box.

7. All unlabeled or mismarked or illegibly marked products will be refused and returned, freight collect.

8. All packages, which appear to be damaged at the time of delivery to us, will be refused “AS IS”.

9. Please ascertain that the products sent to us are the same products for which the number was issued. If the products do not match the products under the assigned RMA number, we will return all products, freight collect.

10. No return lacking an RMA number will be accepted - absolutely without exception.

11. The RMA number is only valid for 21 calendar days after authorization. We reserve the right to refuse returned items beyond 21 days from the date on which the RMA number was assigned.

Out of warranty products:

Customers are responsible for the shipping and repair costs. The estimated repair costs will be given after diagnosis has been performed on the returned products.

Diagnostic charges amount to 50.00 € and up.

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