HP Compaq dc5100, Compaq dc5100 Small Form Factor PC Troubleshooting guide

HP Compaq dc5100, Compaq dc5100 Small Form Factor PC Troubleshooting guide
HP Compaq dc5100 Business
PC Series
Illustrated Parts Map
Small Form Factor
© 2005, 2006 Hewlett-Packard Development Company, L.P.
HP and the HP logo are trademarks of Hewlett-Packard
Development Company, L.P.
All other product names mentioned herein may be
trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or
omissions contained herein. The information in this
document is provided “as is” without warranty of any kind
and is subject to change without notice. The warranties for
HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein
should be construed as constituting an additional
warranty.
Third Edition, June 2006
Standard and Optional Boards
First Edition, January 2005
1
System board with alcohol pad and thermal grease
403715-001
Memory Modules
Document Number
376224-003
+
256 MB/533 MHz FSB, PC2-4200
382508-001*⌧
393392-001
+
512 MB/533 MHz FSB, PC2-4200
382509-001*⌧
393393-001
+
1 GB/533 MHz FSB, PC2-4200
382510-001*⌧
393394-001
Intel Celeron D Processors with thermal grease and alcohol pad
+
2.66 GHz/533 MHz FSB, 256 KB cache, D-331
375361-001*⌧
391940-001
+
2.8 GHz/533 MHz FSB, 256 KB cache, D-336
375362-001*⌧
391941-001
+
2.93 GHz/533 MHz FSB, 256 KB cache, D-341
382501-001*⌧
405692-001
+
3.06 GHz/533 MHz FSB, 256 KB cache, D-346
382502-001*⌧
405693-001
+
3.2 GHz/533 MHz FSB, 256 KB cache, D-351
382503-001
Intel Pentium 4 Processors with thermal grease and alcohol pad
+
2.8 GHz/800 MHz FSB, 1 MB cache (521) 64 bit
367594-001*⌧
394643-001
+
2.93 GHz/533 MHz, 1 MB Cache (517)
417904-001
+
3.06 GHz/533 MHz, 1 MB Cache (519)
407325-001
+
3.0 GHz/800 MHz FSB, 2 MB cache (630) 64 bit
EIST
392273-001
Mass Storage Devices (not illustrated)
40 GB/7200 RPM SATA hard drive
365555-001*⌧
409232-001
+
3.2 GHz/800 MHz FSB, 2 MB cache (640) 64 bit
EIST
384786-001*⌧
384796-001
80 GB/7200 RPM SATA hard drive
345713-005*⌧
413319-001
+
3.4 GHz/800 MHz FSB, 2 MB cache (650) 64 bit
EIST
384787-001
250 GB/7200 RPM SATA hard drive
393303001*⌧
391937-001
Other Cards
+
PCI Modem, International, LP bracket
160 GB/7200 RPM SATA hard drive
345712-005*⌧
391741-001
398661-001
198220-005
+
FireWire 1394 card, 2 ext/1 int port, LP bracket
Diskette drive with mounting screws
333505-005*⌧
392415-001
361551-001*⌧
393307-001
Graphics Solutions
48X CD-ROM drive with mounting screws
326773-005*⌧
397130-001
+
nVidia, Quadro NVS280, PCI, 64 MB
351384-005*⌧
398686-001
52X CD-ROM drive
333969-005*⌧
413522-001
+
nVidia, Quadro NVS55, PCI, 64 MB
406412-001
48X/32X/48X CD-RW drive
346788-005*⌧
395272-001
+Not shown
LP= Low profile mounting bracket
48X/32X/48X+16X DVD/CD-RW drive
359493-005*⌧
405425-001
16X DVD+R/RW drive
390882-001*⌧
405760-001
16/40X DVD ROM drive
325313-005*⌧
405761-001
System Unit
1
Computer cover assy with front bezel and no inserts
378007-001*⌧
393599-001
2
Power supply, PFC
381024-001
Miscellaneous Screw Kit (not illustrated)
3
Rear security cover
367856-001
Miscellaneous screw kit, including:
4
Chassis assembly
not spared
#6-32 x .250, hitop (192308-001) 2 ea
397755-001
#6-32 x .187, hitop (192308-003) 2 ea
#8 x .5 Plastite FH (247481-001) 4 ea
#8 x .312 Plastite (334248-001) 2 ea
Notes:
⌧ Original Spare
Modified Spare
REQUIREMENT:
For customers in countries/regions with RoHS legislation* (e.g. EU,
China, etc.) restricting the use of hazardous substances in electrical
equipment.
The use of the Original Spare part is regulated by RoHS legislation. If your
unit contains a part that is labelled with the Modified Spare number, the
Modified Spare must be ordered as the replacement part.
If your unit contains a part that is labelled with the Original Spare number,
please order the Original Spare as the replacement part. In this case either
the Original Spare or the Modified Spare may be shipped which will not
affect performance or functionality of the unit.
*Directive 2002/95/EC restricts the use of lead, mercury, cadmium,
hexavalent chromium, PBBs and PBDEs in electronic products. Countries/
regions outside the EU, e.g. China, are introducing similar legislation. References to ‘RoHS legislation’ means requirements of Directive 2002/95/EC
or similar substance restrictive legislation enacted by any country/region
outside the EU. or similar substance restrictive legislation enacted by any
country/region outside the EU.
Cables
Miscellaneous Parts
1
Front bezel assembly with no inserts
2
CD drive bezel with diskette drive slot
386086-001
370501-001
+
CD drive bezel with diskette drive slot (no paint)
374792-001
3
CD drive bezel without drive slot
367852-001
4
CD drive bezel with Zip drive slot
not spared
5
Heatsink retention plate with thumbscrew
370709-001
+
Heatsink retention plate thumbscrew
393610-001
6
Heatsink with thermal grease and alcohol pad
367857-001*⌧
382024-001
7
Speaker ❁
368084-001*⌧
399160-001
8
Chassis fan
392412-001
366641-001*⌧
See next page for keyboard spares
1
SATA hard drive cable, 19”
391739-001
+
5.25” bay bezel blank (carbonite)
335937-001
+
SATA hard drive cable, 13
346141-005*⌧
391738-001
+
Mouse, 2-button, PS/2 with scroll wheel
323614-005*⌧
390937-001
2
Power switch/LED cable - use switch holder
370857-001
368387-001*⌧
392410-001
+
Mouse, 2-button, USB, optical with scroll wheel
323615-005*⌧
390939-001
3
Audio cable (CD to system board) (387527-001)
149806-001*⌧
+
Mouse, 2-button, USB, with scroll wheel
4
Front I/O device with cable
368386-001*⌧
393606-001
323617-005*⌧
390938-001
+
Power switch holder with LED holders
370857-001
+
UATA data cable, 14.25” lg
368389-001*⌧
393607-001
+
Real-time-clock battery
153099-001
+
DMS59 to dual VGA graphics cable (use with
398686-001/351384-005)
383283-001*⌧
339257-005
+
RJ-11 telephone cable (use with 398661-001)
198220-005
+
UATA data cable, dual connector, 19”
346142-005*⌧
391739-001
+
Serial port cable, 2.65”
382511-001*⌧
393605-001
+Not shown
+
Air duct baffle
375514-001
+
Tower stand
393604-001
+
Foot
370708-001
+Not shown
❁You must remove the heatsink before removing the speaker. Make sure you
clean the mating surfaces between the heatsink and the processor with the
alcohol pad provided and apply fresh thermal grease when reinstalling the
heatsink.
Keyboards (not illustrated)
Computer Diagnostic LEDs (on front of computer)
355630-xxx*⌧, 382925-xxx
355631-xxx*⌧, 382926-xxx
355102-xxx*⌧
393670-xxx
PS/2, Basic
USB, Basic
USB, Modular
USB SmartCard
LED
Color
LED/Beep Activity
State/Message
Power
Green
On
(S0) Computer on
Power
Green
1 blink every 2 seconds
(S1) Suspend Mode
Arabic
-175
Hebrew [1]
-BB1
Portuguese
-135
Power
Green
1 blink every 2 seconds
(S3) Suspend to RAM
Belgian
-185
Hebrew [2]
-BB5
Russian
-255
Power
Clear
Off
(S4) Hibernation
BHCSY
-B45
Hungarian
-215
Slovakian
-235
Power
Clear
Off
(S5) Computer off
Brazilian Portuguese
-205
International [2]
-B35
Spanish
-075
Power
Red*
2 blinks, 1 second apart
CPU thermal shutdown
Czech
-225
Italian
-065
Swedish [3]
-101
Power
Red*
3 blinks, 1 second apart
CPU not installed
Danish
-085
Japanese
-295
Swedish [4]
-105
Power
Red*
4 blinks, 1 second apart
Power supply overload (crow bar)
Europe [1]
-025
Korean (Hanguel)
-KD5
Swiss
-115
Power
Red*
5 blinks, 1 second apart
Defective or missing memory
Finnish
-355
LA Spanish
-165
Taiwanese
-AB5
Power
Red*
6 blinks, 1 second apart
Defective or missing graphics
French
-055
Netherlands [1]
-335
Thai
-285
Power
Red*
7 blinks, 1 second apart
System board failure (detected prior to video)
Invalid ROM based on checksum
French Arabic
-DE5
Norwegian
-095
Turkish
-145
Power
Red*
8 blinks, 1 second apart
French Canadian [2]
-125
Polish [1]
-245
U.S.
-005
Power
Red*
9 blinks, 1 second apart
System not fetching code
German
-045
PRC
-AA5
U.K.
-035
Power
Red*
10 blinks, 1 second apart
System hang while loading an option ROM
Greek
-155
Hard Drive
Green
Blinking
Hard drive activity
[1] For 355102 only
[2] Not for 355102
[3] Not for 355630
[4] For 355630 only
*Blinking codes are repeated after a 2 second pause. Beeps stop after fifth iteration, but LEDs continue until problem is
resolved.
Keyboard Diagnostic LEDs (PS/2 Keyboards Only)
USB Basic Keyboard, Gray and Carbonite (not illustrated)
LED
Color
LED Activity
State/Message
355632-xxx *⌧, 382927-xxx
Num, Caps,
Scroll Lock
Green
On (Rising Tone)
ROM reflashed successfully.
Num Lock
Green
On
ROMPaq diskette not present, is bad, or drive
not ready.*
Belgian
-185
German
-045
Swedish
-105
Danish
-085
International
-B35
Swiss
-115
French
-055
Italian
-065
Caps Lock
Green
On
Enter password.
Num, Caps,
Scroll Lock
Green
Blink On in sequence, one at a
time - N, C, SL
Keyboard locked in network mode.
* Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all
three keyboard LEDs will light up, and you will hear a rising tone series of beeps. Remove diskette and turn power off,
then on to restart the computer. For more information about flashing the ROM, refer to the Troubleshooting guide.
Clearing CMOS
The computer's configuration (CMOS) may occasionally be corrupted. If it is, it is necessary to clear the CMOS
memory using switch SW50.
To clear and reset the configuration, perform the following procedure:
1. Prepare the computer for disassembly.
Ä
2.
3.
4.
5.
CAUTION: The power cord must be disconnected from the power source before pushing the Clear CMOS
Button (NOTE: All LEDs on the board should be OFF). Failure to do so may damage the system board.
Remove the access panel.
Press the CMOS button located on the system board, and keep it depressed for 5 seconds.
Replace the access panel.
Turn the computer on and run F10 Computer Setup (Setup utility) to reconfigure the system.
Disabling or Clearing the Power-On and Setup Passwords
System Board Connectors and Jumpers (position of some untitled components may vary in location)
CR1
5CV Aux power LED
P23
Front audio
E14
Boot block
P24
USB connector, front panel
E49
Password jumper
P29
SCSI LED connector
J20
PCI slot 1
P52
Serial port “B”
J21
PCI slot 2
P54
Serial port “A”
J31
PCI Express x1
P60
Primary serial ATA (SATA) port
P1
Main power (24 pin)
P61
Secondary serial ATA (SATA) port
P3
Processor VccP Power 12V (6 pin)
SW50
CMOS button
P5
Main power switch/LED
XBT1
Battery
P6
Internal chassis speaker
XMM1
Memory socket
P8
Primary chassis fan
XMM2
Memory socket
P9
Secondary chassis fan
XMM3
Memory socket
P10
Diskette drive
XMM4
Memory socket
P11
Aux audio in
XU1
Microprocessor
P20
IDE
System Hardware Interrupts
IRQ
System Function
IRQ
System Function
0
Timer Interrupt
8
Real-Time Clock
1
Keyboard
9
Unused
2
Interrupt Controller Cascade
10
Unused, available for PCI
3
Serial Port (COM B)
11
Unused, available for PCI
4
Serial Port (COM A)
12
Mouse
5
Unused, available for PCI
13
Coprocessor
6
Diskette Drive
14
Primary ATA (IDE) Controller
7
Parallel Port (LPT 1)
1.
2.
3.
4.
5.
6.
7.
8.
Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
Remove the access panel.
Locate the header and jumper labeled E49.
Remove the jumper from pins 1 and 2. Place the jumper over pin 2 only to avoid losing it.
Replace the access panel.
Plug in the computer and turn on power. Allow the operating system to start.
NOTE: Placing the jumper on pin 2 clears the current passwords and disables the password features.
To re-enable the password features, repeat steps 1-3, then replace the jumper on pins 1 and 2.
Repeat steps 5-6, then establish new passwords.
Refer to the Computer Setup (F10 Setup) instructions to establish new passwords.
Computer Setup (F10) Utility Features (features may vary)
File
System Information
About
Set Time and Date
Replicated Setup
Default Setup
Apply Defaults and Exit
Ignore Changes and Exit
Save Changes and Exit
Storage
Device Configuration
Storage Options
DPS Self-Test
Boot Order
Security
Setup Password
Power-On Password
Password Options
Smart Cover
Embedded Security
Drivelock Security
Data Execution Prevention
Master Boot Record Security
Save Master Boot Record
Restore Master Boot Record
Device Security
Network Service Boot
System IDs
Power
OS Power Management
Hardware Power Management
Thermal
Advanced
Power-On Options
BIOS Power On
Onboard Devices
PCI Devices
Bus Options
Device Options
PCI VGA Configuration
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