HP Pavilion 533, Compaq nx9500 Notebook PC Specification

HP Pavilion 533, Compaq nx9500 Notebook PC Specification
Maintenance and Service
Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series
Notebook PC
HP Compaq nx9500 Series
Business Notebook
Document Part Number: 333621-003
August 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series Notebook PC
HP Compaq nx9500 Series Business Notebook
Third Edition August 2004
First Edition August 2003
Document Part Number: 333621-003
Contents
1 Product Description
1.1
1.2
1.3
1.4
1.5
1.6
Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16
External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17
Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4
Selecting from the Security Menu . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–7
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–9
Obtaining, Saving or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Obtaining, Saving or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–12
3 Illustrated Parts Catalog
3.1
3.2
3.3
3.4
Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2
Notebook Major Components . . . . . . . . . . . . . . . . . . 3–3
Miscellaneous Plastics Kit Components . . . . . . . . . 3–17
Miscellaneous Cable Kit Components . . . . . . . . . . 3–18
Maintenance and Service Guide
iii
Contents
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6 Personal Video Recorder Devices. . . . . . . . . . . . . . 3–21
3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . .
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . .
4.3 Preventing Damage to Removable Drives . . . . . . . .
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . .
4.5 Packaging and Transporting Precautions . . . . . . . . .
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . .
4.7 Grounding Equipment and Methods . . . . . . . . . . . . .
4–1
4–2
4–2
4–2
4–3
4–4
4–4
4–5
4–5
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–13
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.10 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.13 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.16 SD Card Slot/Infrared Module . . . . . . . . . . . . . . . 5–41
5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
iv
Maintenance and Service Guide
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
Maintenance and Service Guide
v
1
Product Description
The HP Pavilion zd7000 Series Notebook PC, the HP Media
Center zd7000 Series Notebook PC, and the HP Compaq nx9500
Series Business Notebook offer advanced modularity, Intel®
Pentium® processors with 64-bit architecture, industry-leading
NVIDIA graphics controllers, and extensive multimedia support.
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Maintenance and Service Guide
1–1
Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions
Key
V
P
32
0
Y7
80
Y
Gg
10
H
a
XXXXXX-XXX
1
2
3
4
5
6
7
8
9
10
11
Key
Description
Options
1
Brand/Series
designator
V = Pavilion
C = Compaq
2
Processor type
P = Intel Pentium 4
3
Processor speed
340 = 3.40 GHz
320 = 3.20 GHz
306 = 3.06 GHz
4
Display type/
size/resolution
Y = wide SXGA+
7 = 17.1 in
(1680 × 1050)
5 = 15.4 in
W = wide XGA
(1280 × 800)
H = wide SXGA+ WVA
5
Hard drive size*
80 = 80 GB
60 = 60 GB
6
Optical drive
designator
Y = DVD+RW/R and
CD-RW Combo Drive
W = DVD/CD-RW
Combo Drive
7
Integrated
communication/
wireless device
G = combination modem + GB NIC
g = 802.11g Bluetooth®
N = none
1–2
280 = 2.80 GHz
266 = 2.66 GHz
Maintenance and Service Guide
Product Description
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions (Continued)
Key
Description
Options
8
RAM
10 = 1024 MB
76 = 768 MB
9
Operating system
H = Microsoft® Windows® XP Home
C = Microsoft Windows XP Media Center
P = Microsoft Windows XP Professional
10
Warranty
a = 1/1/0 (1 year parts, 1 year labor, no onsite
support)
11
SKU#
51 = 512 MB
*1 GB = one billion bytes when referring to hard drive storage capacity.
Accessible capacity is less.
Maintenance and Service Guide
1–3
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7001
P
320
France
Germany
Italy
V7066
P
320
Switzerland
V7070
P
320
P
320
P
320
P
320
P
P
United States
1–4
H
DP353E ABF
DP763E ABD
DP353E ABZ
Spain
Switzerland
United Kingdom
Y7
Gg
51
H
Gg
10
H
Gg
10
H
Gg
51
H
Gg
10
H
Gg
51
H
80
Y
DP353E ABE
DP353E UUZ
DP353E ABU
Y7
80
Y
Y7
80
Y
Y7
80
Y
Y7
80
Y
PB943EA AK8
320
Spain
V7180
76
PB941EA ABD
Sweden/Finland
V7170
Gg
DY626E ABU
Germany
V7169
Y
DP766E ABU
United Kingdom
V7168
80
DV277E UUZ
United Kingdom
V7080
Y7
320
Y7
80
Y
PB942EA ABE
United Kingdom
Y7
Gg
80
Y
10
PB942 EA ABU
C
DS492U ABA
Maintenance and Service Guide
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7188
P
320
United States
V7198
P
P
320
P
320
P
320
P
320
P
320
320
80
Y
Gg
51
C
Y7
80
Y
Gg
51
H
a
W7
80
Y
Gg
10
H
a
Y7
80
Y
Gg
10
C
Y7
80
Y
Gg
10
H
Y7
60
Y
Gg
51
H
GN
51
H
Gg
51
C
PB952EA ABD
P
306
United States
7030
Y7
DP446U ABA
Germany
V7001
H
PF164UA ABA
United States
V7167
51
PF167UA ABA
United States
V7999
Gg
PF163UA ABA
United States
V7280
Y
DV601U ABA
United States
V7269
80
DS492U ABA
United States
V7260
Y7
P
United States
Y7
80
W
DM793A ABA
306
Y7
80
Y
DM790A ABA
Maintenance and Service Guide
1–5
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
7065
P
306
United Kingdom
V7168
P
P
306
P
306
306
P
306
P
300
United States
V7141
P
300
France
1–6
Y7
80
W
Gg
51
H
Y7
60
Y
Gg
51
C
Y7
80
Y
Gb
51
H
Yu
60
Y
Gg
51
H
DV271E UUZ
United Kingdom
Y7
Gg
51
H
Gb
51
H
Gb
51
H
Gb
51
H
80
Y
DV271E ABU
Y7
80
Y
PB949EA ABZ
P
300
United Kingdom
V7144
H
DS488U ABA
Italy
V7143
51
DV274E ABE
Switzerland
V7063
Gg
DT859U ABA
Spain
V7060
Y
DS491U ABA
United States
V7055
80
DY624E ABU
United States
V7015
Y7
P
Y7
80
Y
PB944EA ABU
300
Y7
80
Y
PB947EA ABF
Maintenance and Service Guide
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7145
P
300
United Kingdom
V7150
P
P
300
P
300
P
300
P
300
P
300
P
300
France
P
80
Gg
51
H
Gg
51
H
Gg
51
P
Gg
51
H
Gg
51
H
Gg
51
H
Y
Gg
51
H
Y
Gg
51
H
Y
Y7
80
Y
W7
80
Y
a
Y7
60
Y
Y7
60
W
Y7
60
W
DZ379U ABC
280
United States
V7045
Y7
DS487U ABA
United States
V7020
H
PB951EA AK8
United States
V7160
51
PF166UA ABA
Sweden/Finland
V7140
Gb
DS488U ABA
United States
V7139
Y
DS488U ABA
United States
V7249
80
PB950EA ABU
United States
V7160
Y7
Y7
80
DR089 ABA
280
Y7
80
DY625E ABF
Maintenance and Service Guide
1–7
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7058
P
280
United States
V7131
P
280
P
280
P
280
P
280
P
280
United States
v7040
P
280
Switzerland
1–8
Y7
80
Y
Gg
51
H
Y7
60
Y
Gg
51
C
Y7
60
W
GN
51
H
P
P
Yu
60
Y
GN
51
H
DP761E ABT
DP652E ABD
DP761E ABZ
Spain
Switzerland
United Kingdom
Y7
Gg
51
H
Gg
51
H
Gg
51
H
Gg
51
H
60
Y
DP761E ABE
DP761E UUZ
DP761E ABU
Y7
60
Y
DM789A ABA
280
United States
V7049
H
DM789A ABA
United States
V7048
51
DR770E ABZ
France
Germany
Italy
v7040
Gg
DP448U ABA
Italy
V7040
W
PB946EA ABF
United States
V7038
80
DP791A ABA
France
V7005
Y7
Y7
60
y
DV275E ABZ
280
Y7
60
Y
DY627E UUZ
Maintenance and Service Guide
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7050
P
280
Germany
Italy
V7101
P
280
United States
V7112
P
280
P
280
P
280
P
280
P
280
Italy
DP770E ABD
DP767E ABZ
Spain
United Kingdom
Y7
Gg
51
H
GN
51
H
Gg
51
H
Gg
51
H
Gg
51
H
Gg
51
H
Gg
51
H
GN
51
H
60
W
DP767E ABE
DP767E ABU
Y7
60
W
Y7
60
W
Y7
60
W
Y7
40
W
P
Y7
40
W
DZ378U ABA
280
Italy
V7035
H
DV268E ABD
United States
V7128
51
PB948EA ABZ
Germany
V7102
Gg
DV287E AK8
Italy
V7020
Y
PB945EA ABF
Sweden
V7128
60
DP684AS ABA
France
V7120
Y7
Y7
40
W
PB948EA ABZ
P
280
Y7
40
W
DP768E ABZ
Maintenance and Service Guide
United Kingdom
DP768E ABU
1–9
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7101
P
280
United States
V7005
P
266
P
266
P
266
P
266
United States
V7129
P
266
P
266
France
1–10
Y7
60
W
GN
25
H
Y7
60
W
Gg
51
H
Y7
60
Y
Gg
51
H
DP765E ABF
Switzerland
Y7
Gg
51
H
GN
51
H
Gg
51
H
Gg
51
H
GN
51
H
60
Y
DP765E UUZ
Y7
60
Y
P
P
W5
60
W
DP447U ABA
266
United States
V7009
H
DV270E ABF
United States
V7005
51
DT860U ABA
France
v7998
GN
DM788A ABA
France
V7050
W
DV269E ABF
United States
V7030
40
DS490U ABA
France
V7010
Y7
W5
40
W
DR341U ABA
266
Y7
40
W
DR768E ABF
Maintenance and Service Guide
Product Description
Table 1-2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models (Continued)
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7010
P
266
Canada/English
V7010
P
266
Italy
Spain
V7012
P
266
France
V7015
Germany
Y7
40
W
Gg
51
H
DR340U ABL
Canada/French
Y7
GN
40
W
51
H
DP764E ABZ
DP764E ABE
Switzerland
United Kingdom
Y7
GN
51
H
GN
51
H
40
Y
DR340U ABC
DP764E UUZ
DP764E ABU
DR769E ABF
P
266
Y7
40
Y
DP769E ABD
Maintenance and Service Guide
1–11
Product Description
Table 1-3
HP Compaq nx9500 Series Business Notebook Models
All HP Compaq nx9500 Series Business Notebook models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
C9500
P
320
Canada - French
C9500
P
300
Canada - French
C9500
P
Canada - French
1–12
300
W7
80
Y
Gg
10
P
PF032UA ABC
United States
W7
Gg
60
Y
51
P
PF031UA ABC
United States
W7
Gg
60
W
PF030UA ABC
51
PF032UA ABA
PF031UA ABA
P
United States
PF030UA ABA
Maintenance and Service Guide
Product Description
1.2 Features
■
The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz
processors with 800-MHz FSB and Hyper-Threading
❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with
533-MHz FSB
■
17.0-inch wide XGA (1440 × 900), 15.4-inch wide XGA
(1280 × 800) TFT display with over 16.7 million colors, or
17.0-inch wide WSXGA (1680 x 1050) TFT display, varying
by notebook model
■
NVIDIA GeForce FX Go5200 Ultra with 128-MB video
memory, NVIDIA GeForce FX Go5200 Ultra with
64-MB video memory, NVIDIA GeForce FX Go5600 Ultra
with 128-MB video memory, NVIDIA GeForce FX Go5600
Ultra with 64-MB video memory, NVIDIA GeForce FX
Go5700 with 128-MB video memory, or NVIDIA GeForce
FX Go5700 with 64-MB video memory, varying by notebook
model
■
100-, 80-, 60-, or 40-GB high-capacity 4200-rpm hard drive,
80-, 60-, or 40-GB high-capacity 5400-rpm hard drive, or
60-GB high-capacity 7200-rpm hard drive, varying by
notebook model
GB = one billion bytes when referring to hard drive
✎ 1storage
capacity. Accessible capacity is less.
Maintenance and Service Guide
1–13
Product Description
1–14
■
1024-, 512-, or 256-MB DDR synchronous DRAM
(SDRAM) at 333 MHz, expandable to 2.0 GB
■
Microsoft® Windows® XP Home Edition, Microsoft
Windows XP Professional, or Microsoft Windows XP Media
Center Edition, varying by notebook model
■
Full-size Windows keyboard with integrated numeric keypad
■
TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
■
Integrated Secure Digital (SD) Memory Card slot
■
Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 (network)
connector
■
Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb® LAN devices
■
One Type II PC Card slot with support for both 32-bit
(CardBus) and 16-bit PC Cards
■
External 135- or 120-watt AC adapter with power cord
■
12-cell Li-Ion battery pack
■
Harman/Kardon stereo speakers
Maintenance and Service Guide
Product Description
■
Support for the following optical drives:
❏ 24X Max DVD/CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ Generic multi-speed DVD+RW/R and CD-RW
Combo Drive
❏ 8X Max DVD+RW/R and CD-RW Combo Drive
❏ 4X Max DVD+RW/R and CD-RW Combo Drive
❏ 2X Max DVD+RW/R and CD-RW Combo Drive
■
Connectors:
❏ SD Card slot
❏ Infrared port
❏ One Type II PC Card slot
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ 4 Universal Serial Bus (USB) v. 2.0 ports
❏ S-Video jack
❏ Parallel port
❏ External monitor port
❏ Power connector
❏ Docking connector
❏ IEEE 1394 digital port
❏ Audio-in (microphone) jack
❏ Audio-out (headphone) jack
Maintenance and Service Guide
1–15
Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.13, “RTC Battery,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
1–16
■
Standby
■
Hibernation
■
Setting customization by the user
■
Hotkeys for setting the level of performance
■
Battery calibration
■
Lid switch Standby/resume
■
Power/Standby button
■
Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide
Product Description
1.5 External Components
The external components on the front panel and right side of
the notebook are shown below and described in Table 1-4.
notebook component locations are identical for all
✎ The
models of the HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook. Plastic
components of the HP Compaq nx9500 Series Business
Notebook appear different from the HP Pavilion and HP Media
Center zd7000 models only by color.
Front Panel and Right-Side Components
Maintenance and Service Guide
1–17
Product Description
Table 1-4
Front and Right Side Components
Item
Component
Function
1
Display release latch
Opens the notebook.
2
Stereo speakers (2)
Produce stereo sound.
3
Integrated Drive
Electronics (IDE)
drive LED
On: The internal hard drive or optical drive
is being accessed.
4
Battery LED
■ On: The notebook is receiving battery
power.
■ Amber: A battery pack is charging.
■ Green: A battery pack is fully charged.
■ Flashing: A battery pack is malfunctioning
and might need to be replaced.
5
Power LED
On: The notebook is receiving AC power.
6
Power/standby LED
On: Notebook is turned on.
Flashing: Notebook is in Standby.
7
Digital Media Slot
Supports SD Card, MultiMediaCard,
Memory Stick, and SmartMedia digital
memory cards.
8
Infrared port
Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
9
Optical drive
Supports an optical disc.
10
PC Card eject button
Ejects an optional PC Card from the
PC Card slot.
11
PC Card slot
Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
1–18
Maintenance and Service Guide
Product Description
The external components on the rear panel and left side are
shown below and described in Table 1-5.
Rear Panel and Left-Side Components
Table 1-5
Rear Panel and Left-Side Components
Item
Component
Function
1
Security cable slot
Attaches an optional security cable to the
notebook.
purpose of security solutions is
✎ The
to act as a deterrent. These solutions
do not prevent the product from being
mishandled or stolen.
2
RJ-11 (modem) jack
Connects a modem cable.
3
RJ-45 (network) jack
Connects an Ethernet network cable.
4
USB ports (3)
Connect optional USB 2.0-compliant
devices.
5
S-Video jack
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Maintenance and Service Guide
1–19
Product Description
Table 1-5
Rear Panel and Left-Side Components (Continued)
Item
Component
Function
6
Parallel port
Connects an optional parallel device such as
a printer.
7
External monitor port
Connects an optional VGA external monitor
or projector.
8
Vents (3)
Allow airflow to cool internal components.
Ä
To prevent overheating, use the
notebook only on hard surfaces that
cannot obstruct the vents. Do not
allow a soft surface, such as bedding,
clothing, or a thick rug, to block airflow.
9
Power connector
Connects an AC adapter cable.
10
HP Notebook
Expansion Base
connector
Connects to an optional expansion base.
11
USB port
Connects optional USB 2.0-compliant
devices.
12
1394 port
Connects an optional 1394 device such as a
camcorder or digital camera.
13
Audio-in
(microphone) jack
Connects an optional monaural or stereo
microphone.
14
Audio-out
(headphone) jack
Connects optional headphone or powered
stereo speakers. Also connects the audio
function of an audio/video device such as a
television or VCR.
1–20
Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below and
described in Table 1-6.
Keyboard Components
Maintenance and Service Guide
1–21
Product Description
Table 1-6
Keyboard Components
Item
Component
Function
1
fn key
Executes frequently used system functions
when pressed in combination with
another key.
2
caps lock key
Enables caps lock and turns on the caps
lock LED.
3
f1 through f12
function keys
Perform system and application tasks.
When combined with the fn key, the
function keys f1 and f3 through f12 perform
additional tasks as hotkeys.
4
Keypad keys (17)
Standard numeric keypad.
5
Cursor control keys
Move the cursor around the screen.
6
Windows
applications key
Displays a shortcut menu for items beneath
the pointer.
7
Windows logo key
Displays the Windows Start menu.
1–22
Maintenance and Service Guide
Product Description
The notebook top components are shown below and described in
Table 1-7.
Top Components
Table 1-7
Top Components
Item
Component
Function
1
Power button
When the notebook is:
■ Off, press to turn on the notebook.
■ On, briefly press to initiate Hibernation.
■ In Standby, briefly press to resume from
Standby.
■ In Hibernation, briefly press to restore
from Hibernation.
Power/standby LED
■ On: Notebook is turned on.
■ Flashing: Notebook is in Standby.
Volume control
buttons (2)
Increase or decrease system volume.
2
Maintenance and Service Guide
1–23
Product Description
Table 1-7
Top Components (Continued)
Item
Component
Function
3
Mute button
Mutes or restores volume.
Mute LED
On: Volume is muted.
4
Media button
Launches a multimedia application.
5
Picture button
Launches a digital imaging application.
settings for the media and
✎ The
picture buttons can be changed.
Refer to the “Using Custom
Assignments and Schemes” section
in Chapter 3 of the Startup and
Reference Guide for information on
reassigning these buttons to other
applications.
6
Wireless button
Turns the wireless network device on and off.
Wireless LED
On: an integrated wireless device has been
enabled.
7
Caps lock LED
On: Caps lock is on.
8
Num lock LED
On: Num lock is on.
9
TouchPad on/off button
Enables/disables the TouchPad.
10
TouchPad scroll zone
Scrolls upward or downward.
11
Left and right TouchPad
buttons
Function like the left and right buttons on an
external mouse.
12
TouchPad
Moves the pointer and selects or activates
items on the screen.
13
TouchPad LED
On: TouchPad is enabled.
1–24
Maintenance and Service Guide
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-8.
Bottom Components
Table 1-8
Bottom Components
Item
Component
Function
1
Labels area
Contains the notebook serial
number and other applicable
regulatory labels.
2
Hard drive bay
Holds the internal hard drive.
Maintenance and Service Guide
1–25
Product Description
Table 1-8
Bottom Components (Continued)
Item
Component
Function
3
Vents (3)
Allow airflow to cool internal
components.
Ä
To prevent overheating,
do not obstruct vents. Using
the notebook on a soft
surface, such as a pillow,
blanket, rug, or thick clothing,
can block airflow.
4
Memory module/Mini PCI
compartment
Contains 2 memory slots for
optional 256-, 512-, or 1024-MB
memory modules and 1 slot for
a Mini PCI wireless card.
5
Fan compartment
Contains the heat sink and the
2 system fans.
6
Battery release latch
Releases a battery pack from the
battery bay.
7
Battery bay
Holds the battery pack.
1–26
Maintenance and Service Guide
Product Description
1.6 Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
Ä
■
Memory module
■
Mini PCI communications devices
■
Hard drive
■
Display
■
Keyboard and TouchPad
■
Audio
■
Intel Pentium 4 processors
■
Fan
■
PC Card
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
Maintenance and Service Guide
1–27
2
Troubleshooting
Å
WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly/module level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
Maintenance and Service Guide
2–1
Troubleshooting
2.1 Computer Setup and Diagnostics
Utilities
The notebook features 2 system management utilities:
■
Computer Setup—A system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Windows.
■
Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating
system. Use this utility whenever possible to
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows XP Professional, Windows XP Home, or
Windows Media Center.
to configure a device connected to a
✎ ItUSBis notportnecessary
on the notebook or to an optional docking device.
2–2
Maintenance and Service Guide
Troubleshooting
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus:
1. Turn on or restart the notebook. Press f10 while the
F10 = ROM-Based Setup message is displayed in the lower
left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
❏ Select File > Save Changes and Exit and press enter.
- or ❏ Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
Maintenance and Service Guide
2–3
Troubleshooting
Selecting from the File Menu
Table 2-1
File Menu
Select
To Do This
System Information
■ View identification information about the
notebook, an expansion base, and any
battery packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to Floppy
Save system configuration settings to a diskette.
Restore from Floppy
Restore system configuration settings from a
diskette.
Restore Defaults
Replace configuration settings in Computer Setup
with factory default settings. Identification
information is retained.
Ignore Changes and Exit
Cancel changes entered during the current
session, and then exit and restart the notebook.
Save Changes and Exit
Save changes entered during the current session,
and then exit and restart the notebook.
2–4
Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2-2
Security Menu
Select
To Do This
Setup Password
Enter, change, or delete a Setup password.
The Setup password is called an administrator
password in Computer Security, a program
accessed from the Windows Control Panel.
Power-on Password
Enter, change, or delete a power-on password.
DriveLock Passwords
Enable/disable DriveLock; change a DriveLock
User or Master password.
Settings are accessible only
✎ DriveLock
when you enter Computer Setup by turning
on (not restarting) the notebook.
Password Options
(Password options can be
selected only when a
power-on password has
been set.)
Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
enable QuickLock on Standby or
✎ To
QuickBlank, you must first enable
QuickLock.
Maintenance and Service Guide
2–5
Troubleshooting
Table 2-2
Security Menu (Continued)
Select
To Do This
Device Security
Enable/disable:
■ Ports or diskette drives*
■ Diskette write*
■ CD-ROM or diskette startup
for a DVD-ROM can be entered
✎ Settings
in the CD-ROM field.
System IDs
Enter identification numbers for the notebook,
a docking device, and all battery packs in the
system.
*Not applicable to SuperDisk LS-120 drives.
2–6
Maintenance and Service Guide
Troubleshooting
Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select
To Do This
Language
Change the Computer Setup language.
Boot Options
Enable/disable:
■ QuickBoot, which starts the notebook more
quickly by eliminating some startup tests.
(If you suspect a memory failure and want
to test memory automatically during startup,
disable QuickBoot.)
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.
Device Options
■ Enable/disable the embedded numeric keypad
at startup.
■ Enable/disable multiple standard pointing
devices at startup. (To set the notebook to
support only a single, usually nonstandard,
pointing device at startup, select Disable.)
■ Enable/disable USB legacy support for a USB
keyboard. (When USB legacy support
is enabled, the keyboard works even when
a Windows operating system is not loaded.)
■ Set an optional external monitor or overhead
projector connected to a video card in an
expansion base as the primary device. (When
the notebook display is set as secondary,
the notebook must be shut down before
undocking from a docking device.)
Maintenance and Service Guide
2–7
Troubleshooting
Table 2-3
Advanced Menu (Continued)
Select
To Do This
Device Options (continued)
■ Change the parallel port mode from Enhanced
Parallel Port (EPP, the default setting) to
standard, bidirectional, EPP, or Enhanced
Capabilities Port (ECP).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the SpeedStep
window. (When Disable is selected, the
notebook runs in Battery Optimized mode.)
■ Specify how the notebook recognizes multiple
identical docking devices that are identically
equipped. Select Disable to recognize the
docking device as a single docking device;
select Enable to recognize the docking devices
individually, by serial number.
■ Enable/disable the reporting of the processor
serial number by the processor to the software.
HDD Self Test Options
Run a quick comprehensive self test on hard
drives in the system that support the test features.
*Video modes vary even within regions. However, NTSC is common in North
America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and
PAL-M, in Brazil. Other South and Central American regions can use NTSC,
PAL, or PAL-M.
2–8
Maintenance and Service Guide
Troubleshooting
2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system
components is displayed on the screen before the diagnostics
window opens.
You can display more or less information from anywhere within
Diagnostics for Windows by selecting Level on the menu bar.
Diagnostics for Windows is designed to test HP components.
If non-HP components are tested, the results might be
inconclusive.
Obtaining, Saving or Printing
Configuration Information
1. Access Diagnostics for Windows by selecting Start >
Settings > Control Panel > Diagnostics for Windows.
2. Select Categories, and then select a category from the
drop-down list.
❏ To save the information, select File > Save As.
❏ To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.
Maintenance and Service Guide
2–9
Troubleshooting
Obtaining, Saving or Printing Diagnostic
Test Information
1. Access Diagnostics for Windows by selecting Start >
Settings > Control Panel > Diagnostics for Windows.
2. Select the Test tab.
3. In the scroll box, select the category or device you want
to test.
4. Select a test type:
❏ Quick Test—Runs a quick, general test on each device
in a selected category.
❏ Complete Test—Performs maximum testing on each
device in a selected category.
❏ Custom Test—Performs maximum testing on a selected
device.
◆
To run all tests for your selected device, select the
Check All button.
◆
To run only the tests you select, select the Uncheck
All button, and then select the check box for each test
you want to run.
5. Select a test mode:
❏ Interactive Mode—Provides maximum control over
the testing process. You determine whether the test was
passed or failed. You might be prompted to insert or
remove devices.
❏ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
2–10
Maintenance and Service Guide
Troubleshooting
6. Select the Begin Testing button.
7. Select a tab to view a test report:
❏ Status tab—Summarizes the tests run, passed, and failed
during the current testing session.
❏ Log tab—Lists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
❏ Error tab—Lists all errors found in the notebook with the
corresponding error codes.
8. Select a tab to save the report:
❏ Log tab—Select the Log tab Save button.
❏ Error tab—Select the Error tab Save button.
9. To print the report, select File > Save As, and then print the
file from your folder.
Maintenance and Service Guide
2–11
Troubleshooting
2.3 Troubleshooting Flowcharts
Table 2-4
Troubleshooting Flowcharts Overview
Flowchart
Description
2.1
“Flowchart 2.1—Initial Troubleshooting”
2.2
“Flowchart 2.2—No Power, Part 1”
2.3
“Flowchart 2.3—No Power, Part 2”
2.4
“Flowchart 2.4—No Power, Part 3”
2.5
“Flowchart 2.5—No Power, Part 4”
2.6
“Flowchart 2.6—No Video, Part 1”
2.7
“Flowchart 2.7—No Video, Part 2”
2.8
“Flowchart 2.8—Nonfunctioning Expansion Base (if applicable)”
2.9
“Flowchart 2.9—No Operating System (OS) Loading”
2.10
“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11
“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12
“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13
“Flowchart 2.13—No OS Loading, Diskette Drive”
2.14
“Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive”
2.15
“Flowchart 2.15—No Audio, Part 1”
2.16
“Flowchart 2.16—No Audio, Part 2”
2.17
“Flowchart 2.17—Nonfunctioning Device”
2.18
“Flowchart 2.18—Nonfunctioning Keyboard”
2.19
“Flowchart 2.19—Nonfunctioning Pointing Device”
2.20
“Flowchart 2.20—No Network/Modem Connection”
2–12
Maintenance and Service Guide
Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
“Flowchart
2.2—No Power,
Part 1.”
Y
N
Check
LED board,
speaker
connections.
Beeps,
LEDs, or error
messages?
N
Y
Go to
All drives
working?
N
Go to
Is there video?
(no boot)
Y
“Flowchart
2.6—No Video,
Part 1.”
N
Keyboard/
pointing
device
working?
Y
N
Go to
Is the OS
loading?
N
Go to
Is there
sound?
Y
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Y
“Flowchart
2.15—No Audio,
Part 1.”
Y
Maintenance and Service Guide
“Flowchart
2.17—Nonfunction
ing Device.”
Go to
“Flowchart
2.18—Nonfunction
ing Keyboard” or
“Flowchart
2.19—Nonfunction
ing Pointing
Device.”
N
Connecting
to network
or modem?
Y
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
End
2–13
Troubleshooting
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
expansion base
(if applicable).
N
N
Power up
on battery
power?
Go to
Power up
on battery
power?
*Reset
power.
“Flowchart
2.3—No Power,
Part 2.”
Y
Y
N
N
Power up
on AC
power?
Power up
on AC
power?
*Reset
power.
Y
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up in
docking
device?
Done
N
1. Reseat the power cables in the
expansion base and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Y
Done
2–14
N
Power up
in expansion
base?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the notebook can be
reset using the Standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Expansion Base (if
applicable).”
Maintenance and Service Guide
Troubleshooting
Flowchart 2.3—No Power, Part 2
Continued from
“Flowchart
2.2—No Power,
Part 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Power on?
Done
N
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
N
Replace
power supply
(if applicable).
Power on?
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide
2–15
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
Done
N
Reseat AC adapter
in notebook and
at power source.
Y
Done
Power on?
N
External
N
Try different
outlet.
Power outlet
active?
Y
Internal or
external AC
adapter?
Replace external
AC adapter.
N
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace
power cord.
Power on?
Y
Y
Done
Power on?
Done
N
2–16
Maintenance and Service Guide
Troubleshooting
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Part 3.”
Open
notebook.
Y
Loose or
damaged
parts?
N
Reseat loose
components and
boards and
replace damaged
items.
Close
notebook and
retest.
N
Power on?
Y
Done
Replace the following items (if applicable).
Check notebook operation after each
replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to
prevent shorting out among components.
Maintenance and Service Guide
2–17
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Expansion Base
Go to
Stand-alone
or expansion
base?
*NOTE: To change from internal to
external display, use the hotkey
combination.
“Flowchart
2.7—No Video,
Part 2.”
Stand-alone
Internal or
external
display*?
Y
Adjust
brightness.
A
Adjust
brightness.
Press lid
switch to ensure
operation.
Y
Video OK?
Done
N
Internal
External
Video OK?
Y
Done
N
Video OK?
Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board
Check for bent
pins on cable.
N
Video OK?
Y
Internal and
external
video OK?
Replace
system
board.
Y
Done
2–18
N
Try
another
display.
Done
Maintenance and Service Guide
Troubleshooting
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
notebook from
expansion base,
if connected.
Adjust
display
brightness.
Check brightness
of external
monitor.
N
Y
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Video OK?
Y
Video OK?
Done
N
Check that notebook is properly
seated in expansion base, for
bent pins on cable, and for
monitor connection.
Try another
external
monitor.
Y
Video OK?
Y
Internal
and external
video OK?
Done
Done
N
N
Go to
Adjust external
monitor display.
Maintenance and Service Guide
“Flowchart
2.8—Nonfunctioning
Expansion Base (if
applicable).”
2–19
Troubleshooting
Flowchart 2.8—Nonfunctioning Expansion Base
(if applicable)
Nonfunctioning
expansion base.
Reseat power
cord in expansion
base and
power outlet.
Check voltage
setting on
expansion base.
Reinstall
notebook into
expansion base.
Y
Reset monitor
cable connector at
expansion base.
Expansion
base
operating?
N
Y
Expansion
base
operating?
N
Remove
notebook, reseat
all internal parts,
and replace any
damaged items in
expansion base.
2–20
Done
Done
Replace the following expansion base
components one at a time. Check
notebook operation after each
replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Expansion base motor mechanism
Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in expansion
base and
power outlet.
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading, Hard
Drive, Part 1.”
No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from CD- or DVD-ROM drive,
go to “Flowchart 2.14—No OS Loading,
CD-ROM or DVD-ROM Drive.”
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection”.
*NOTE: Before beginning troubleshooting,
always check cable connections, cable ends,
and drives for bent or damaged pins.
Maintenance and Service Guide
2–21
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Y
Go to
“Flowchart
2.11—No OS
Loading, Hard
Drive, Part 2.”
Nonsystem
disk
message?
N
Reseat
external
hard drive.
Y
OS loading?
Done
N
N
Boot
from
CD?
N
Y
Check the Setup
utility for correct
booting order.
Boot
from
diskette?
Y
Change boot
priority through
the Setup utility
and reboot.
N
Boot
from
hard drive?
N
Y
Boot
from
hard drive?
Done
Y
2–22
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading, Hard
Drive, Part 1.”
Reseat
hard drive.
N
1. Replace
hard drive.
2. Replace
system board.
CD or
diskette in
drive?
Y
Y
Hard drive
accessible?
Done
N
Remove
diskette and
reboot.
Run FDISK.
Y
Boot
from
hard drive?
N
Done
N
Hard drive
partitioned?
Y
N
Y
N
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
Boot
from diskette
drive?
Hard drive
formatted?
Y
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Hard drive
accessible?
Y
Notebook
booted?
Done
N
Go to
Go to
“Flowchart
2.12—No OS
Loading, Hard
Drive, Part 3.”
“Flowchart
2.12—No OS
Loading, Hard
Drive, Part 3.”
Maintenance and Service Guide
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
Load OS using
System Restore
CD (if applicable).
2–23
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading, Hard
Drive, Part 2.”
N
System
files on hard
drive?
Install OS
and reboot.
Y
Y
Y
Virus
on
hard drive?
OS
loading from
hard drive?
Clean virus.
N
Done
N
Y
Run SCANDISK
and check for
bad sectors.
Diagnostics
on diskette?
Replace
hard drive.
N
N
Can bad
sectors
be fixed?
Run diagnostics
and follow
recommendations.
Replace
hard drive.
Y
N
Boot from
hard drive?
Fix bad
sectors.
Replace
hard drive.
Y
Done
2–24
Maintenance and Service Guide
Troubleshooting
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Y
N
Bootable
diskette
in drive?
Nonsystem
disk message?
N
Y
N
Check diskette
for system files.
Try different
diskette.
Go to
Boot
from another
device?
“Flowchart
2.17—Nonfunction
ing Device.”
Y
Y
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
notebook.
1. Replace
diskette drive.
2. Replace system
board.
Nonsystem
disk error?
N
Y
Y
Y
N
Install bootable
diskette and
reboot notebook.
Is diskette
drive boot
order
correct?
Change boot
priority using
the Setup utility.
Clear CMOS.
Refer to
Section 1.3,
“Clearing a
Password” for
OS
loading?
Done
N
instructions.
Go to
“Flowchart
2.17—Nonfunctioning
Device”.
Maintenance and Service Guide
2–25
Troubleshooting
Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive
No OS
loading from
CD-ROM or
DVD-ROM Drive.
Y
N
Install bootable
disc and
reboot
notebook.
Bootable
disc in
drive?
Disc
in drive?
Y
N
Install
bootable disc.
Try another
bootable disc.
Y
Boots from
CD or DVD?
Done
N
Y
Boots from
CD or DVD?
Reseat
drive.
Done
N
N
Booting
from another
device?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Y
Y
Booting
order
correct?
N
Clear CMOS.
Refer to
Section 1.3,
“Clearing a
Password” for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
instructions.
Correct boot
order using
the Setup utility.
2–26
Maintenance and Service Guide
Troubleshooting
Flowchart 2.15—No Audio, Part 1
Y
Turn up audio
internally or
externally.
No audio.
Audio?
Done
N
N
Y
Notebook in
expansion base
(if applicable)?
Go to
Internal
audio?
Undock
N
“Flowchart
2.16—No Audio,
Part 2.”
Y
Replace the following expansion base
components one at a time, as applicable.
Check audio status after each change.
1. Reseat expansion base audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace expansion base audio board.
5. Replace backplane board.
6. Replace I/O board.
Go to
“Flowchart
2.16—No Audio,
Part 2.”
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio?
Done
N
Maintenance and Service Guide
2–27
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Reload
audio drivers.
Y
N
Correct
drivers for
application?
Load drivers and
set configuration
in OS.
Y
Connect to
external
speaker.
N
Audio?
Y
Replace audio
board and
speaker
connections
in notebook
(if applicable).
Y
Audio?
Done
N
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
2–28
Maintenance and Service Guide
Troubleshooting
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from
the notebook and inspect cables and plugs for
bent or broken pins or other damage.
Y
Clear
CMOS.
Fix or
replace
broken item.
Any physical
device detected?
N
Reattach device.
Close notebook,
plug in power,
and reboot.
Go to
Flowchart 2.9,
“Flowchart
2.9—No
Operating System
(OS) Loading.”
Replace hard drive.
N
Device
boots
properly?
N
Replace NIC.
If integrated NIC,
replace system
board.
Y
Device
boots
properly?
Y
Done
Maintenance and Service Guide
Replace diskette
drive.
Done
2–29
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
External
device
works?
Replace
system
board.
Y
Reseat internal
keyboard
connector
(if applicable).
N
Replace internal
keyboard or
cable.
OK?
Y
Y
Done
OK?
Done
N
Replace
system
board.
2–30
Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
Replace
system
board.
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
N
Replace internal
pointing device
or cable.
OK?
Y
Y
Done
OK?
Done
N
Replace
system
board.
Maintenance and Service Guide
2–31
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Replace jack
or have jack
activated.
Network
or modem
jack active?
Y
Y
Connect
to nondigital
line.
Digital
line?
N
Y
N
NIC/modem
configured
in OS?
Reload
drivers and
reconfigure.
Done
OK?
N
Y
Disconnect all
power from
the notebook
and open.
Replace
NIC/modem
(if applicable).
Y
Reseat
NIC/modem
(if applicable).
OK?
Done
N
Replace
system
board.
2–32
Maintenance and Service Guide
3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
Spare part numbers are for use with all models of the
HP Pavilion zd7000 Series Notebook PC, the HP Media
Center zd7000 Series Notebook PC, and the HP Compaq nx9500
Series Business Notebook unless otherwise noted.
Maintenance and Service Guide
3–1
Illustrated Parts Catalog
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
Serial Number Location
3–2
Maintenance and Service Guide
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components
Maintenance and Service Guide
3–3
Illustrated Parts Catalog
Table 3-1
Spare Parts: Notebook Major Components
Item
Description
1
Display assemblies
Spare Part
Number
For use with all models
17.0-inch, WXGA+
15.4-inch, WXGA
344894-001
344893-001
For use with HP zd7000 models
17.0-inch, WSXGA+
365895-001
Miscellaneous Plastics Kit
For use with HP zd7000 models
For use with HP Compaq nx9500 models
344852-001
370805-001
Each kit includes the following components:
2a
2b
2c
2d
2e
2f
3–4
Keyboard cover
RTC battery
SD Card slot/infrared module bezel
Fan cover
Memory module/Mini PCI compartment cover
Hard drive cover
Notebook feet (not illustrated)
Optical disk drive cover (not illustrated)
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–5
Illustrated Parts Catalog
c
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item
Description
3
Keyboards
Spare Part
Number
For use with all models
France
French Canada
Germany
344898-051
344898-121
344898-041
United Kingdom
United States
and Canada
344898-031
Sweden
Switzerland
344898-101
344898-111
344898-001
For use with HP zd7000 models
Italy
Spain
4
3–6
344898-061
344898-071
Top cover
For use with HP zd7000 models
344876-001
For use with HP Compaq nx9500 models
370803-001
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–7
Illustrated Parts Catalog
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Spare Part
Number
Item
Description
5
System boards (include thermal paste and the following video
controllers and video memory)
For use with HP zd7000 models
NVIDIA GeForce FX Go5600 Ultra with
64-MB video memory
NVIDIA GeForce FX Go5600 Ultra with
128-MB video memory
NVIDIA GeForce FX Go5200 Ultra with
64-MB video memory
NVIDIA GeForce FX Go5200 Ultra with
128-MB video memory
NVIDIA GeForce FX Go5700 with
64-MB video memory
NVIDIA GeForce FX Go5700 with
128-MB video memory
For use with HP zd7000 and HP Compaq nx9500
models
NVIDIA GeForce FX Go5700 with 64-MB video
memory
NVIDIA GeForce FX Go5700 with 128-MB video
memory
6
3–8
356668-001
356669-001
356670-001
365892-001
365893-001
365894-001
365893-001
365894-001
Heat sink (includes large and small fans and
thermal paste)
344872-001
Thermal Paste Kit (not illustrated)
346178-001
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–9
Illustrated Parts Catalog
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item
Description
7
Processors (includes thermal paste)
Spare Part
Number
For use with all models
Intel Pentium 4 with 800-MHz FSB and
Hyper-Threading Technology (HT Technology)
3.2-GHz
Intel Pentium 4 with 800-MHz FSB
3.4-GHz
3.2-GHz
3.0-GHz
2.8-GHz
For use with HP zd7000 notebook models
Intel Pentium 4 with 800-MHz FSB and
Hyper-Threading Technology (HT Technology)
Extreme Edition
3.2-GHz
Intel Pentium 4 with 533-MHz FSB and
HT Technology
3.06-GHz
Mobile Intel Pentium 4 with 533-MHz FSB and
HT Technology
3.2-GHz
3.06-GHz
2.8-GHz
Intel Pentium 4 with 533-MHz FSB
2.8-GHz
2.66-GHz
3–10
344890-001
370958-001
344889-001
344888-001
344887-001
361672-001
344886-001
356962-001
356673-001
356672-001
344885-001
344884-001
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–11
Illustrated Parts Catalog
c
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item
Description
Spare Part
Number
8
SD Card slot/infrared module (includes cable)
344880-001
9
Base enclosure (includes right and left speakers)
For use with HP zd7000 models
For use with HP Compaq nx9500 models
10
Memory modules, 333-MHz
For use with all models
512-MB DDR (includes one dual inline memory
module, or DIMM)
For use with HP zd7000 models
1024-MB DDR (includes one DIMM)
256-MB DDR (includes one DIMM)
For use with HP Compaq nx9500 models
1024-MB DDR (includes 2 DIMMs)
11
344867-001
344868-001
344866-001
370809-001
Mini PCI communications cards
For use with all models
Mini PCI 802.11g wireless LAN
Mini PCI 802.11g wireless LAN
For use with HP zd7000 models
Mini PCI 802.11b wireless LAN
3–12
344883-001
370804-001
344863-001
356667-001
344864-001
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–13
Illustrated Parts Catalog
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item
Description
12
Hard drives
13
Spare Part
Number
For use with all models
80-GB (5400-rpm)
344858-001
For use with HP zd7000 models
100-GB (4200-rpm)
80-GB (4200-rpm)
60-GB (7200-rpm)
60-GB (5400-rpm)
60-GB (4200-rpm)
40-GB (5400-rpm)
40-GB (4200-rpm)
368144-001
344856-001
372685-001
344857-001
344855-001
368145-001
344854-001
Optical drives
For use with HP zd7000 models
24X Max DVD/CD-RW Combo Drive
8X Max DVD-ROM Drive
Generic multi-speed DVD+RW/R and CD-RW
Combo Drive
8X Max DVD+RW/R and CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
2X Max DVD+RW/R and CD-RW Combo Drive
14
3–14
344860-001
344859-001
344861-001
372931-001
360602-001
370957-001
For use with HP Compaq nx9500 models
24X Max DVD/CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
344860-001
360602-001
Battery pack, 12-cell, 14.8-volt
342661-001
Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components (Continued)
Maintenance and Service Guide
3–15
Illustrated Parts Catalog
Table 3-1
Spare Parts: Notebook Major Components (Continued)
Item
Description
Spare Part
Number
Wireless LAN antennae (not illustrated)
344875-001
Miscellaneous Cable Kit (not illustrated), includes
344851-001
SD Card slot/infrared module cable
Display cable
LED board cable
Thermal Paste Fixture (not illustrated)
3–16
347577-001
Maintenance and Service Guide
Illustrated Parts Catalog
3.3 Miscellaneous Plastics
Kit Components
Miscellaneous Plastics Kit Components
Table 3-2
Miscellaneous Plastics Kit Components
Spare Part Number 344852-001 or 370803-001
Item
Description
1
Keyboard cover
2
Fan cover
3
RTC battery
4
SD Card slot/infrared module bezel
5
Feet (5)
6
Hard drive cover
7
Memory module/Mini PCI compartment cover
Optical disk drive cover (not illustrated)
Maintenance and Service Guide
3–17
Illustrated Parts Catalog
3.4 Miscellaneous Cable Kit
Components
Miscellaneous Cable Kit Components
Table 3-3
Miscellaneous Cable Kit Components
Spare Part Number 344851-001
Item
Description
1
SD Card slot/infrared module cable
2
Display cable
3
LED board cable
3–18
Maintenance and Service Guide
Illustrated Parts Catalog
3.5 Mass Storage Devices
Mass Storage Devices
Table 3-4
Mass Storage Devices Spare
Part Number Information
Item
Description
1
Hard drives (include hard drive bezel and frame)
For use with all models
80-GB (5400-rpm)
For use with HP zd7000 models
100-GB (4200-rpm)
80-GB (4200-rpm)
60-GB (7200-rpm)
60-GB (5400-rpm)
60-GB (4200-rpm)
40-GB (5400-rpm)
40-GB (4200-rpm)
Maintenance and Service Guide
Spare Part
Number
344858-001
368144-001
344856-001
372685-001
344857-001
344855-001
368145-001
344854-001
3–19
Illustrated Parts Catalog
Mass Storage Devices (Continued)
Table 3-4
Mass Storage Devices Spare
Part Number Information (Continued)
Item
Description
2
Optical drives
Spare Part
Number
For use with HP zd7000 models
24X Max DVD/CD-RW Combo Drive
8X Max DVD-ROM Drive
Generic multi-speed DVD+RW/R and CD-RW
Combo Drive
8X Max DVD+RW/R and CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
2X Max DVD+RW/R and CD-RW Combo Drive
For use with HP Compaq nx9500 models
24X Max DVD/CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
USB v.1.1 diskette drive (not illustrated)
3–20
344860-001
344859-001
344861-001
372931-001
360602-001
370957-001
344860-001
360602-001
344897-001
Maintenance and Service Guide
Illustrated Parts Catalog
3.6 Personal Video Recorder Devices
Personal Video Recorder Devices
Table 3-5
Personal Video Recorder Devices
Spare Part Number Information
Item
Description
Spare Part
Number
1
Personal video recorder
352950-001
2
Remote control
352951-001
3
Remote sensor
353449-001
Personal Video Recorder cable kit
353450-001
4a
4b
4c
4d
Remote sensor emitter cable
USB cable
S-Video cable
Composite Audio-Video cable
Maintenance and Service Guide
3–21
Illustrated Parts Catalog
Personal Video Recorder Devices (Continued)
Table 3-5
Personal Video Recorder Devices
Spare Part Number Information (Continued)
Item
5a
5b
3–22
Description
Spare Part
Number
Personal Video Recorder power cord components
360555-001
AC adapter
Power cord
Maintenance and Service Guide
Illustrated Parts Catalog
3.7 Miscellaneous
Table 3-6
Spare Parts: Miscellaneous (not illustrated)
Description
Spare Part
Number
Logo Kit
For use with HP zd7000 models
For use with HP Compaq nx9500 models
347990-001
370806-001
120-watt AC adapter with power cord
For use with all models
Euro
United Kingdom
United States/Canada
344895-021
344895-031
344895-001
For use with HP zd7000 models
Italy
Euro
Sweden
Switzerland
344895-061
344895-021
344895-101
344895-111
135-watt AC adapter with power cord
For use with all models
United States/Canada
361072-001
For use with HP zd7000 models
Euro
Italy
Switzerland
United Kingdom
361072-021
361072-061
361072-111
361072-031
Maintenance and Service Guide
3–23
Illustrated Parts Catalog
Table 3-6
Spare Parts: Miscellaneous (not illustrated) (Continued)
Spare Part
Number
Description
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on screw
specifications and usage.)
■
■
■
■
PM2.5×8.0 screw
PM2.5×6.0 screw
PM2.5×5.0 screw
PM2.5×4.0 screw
■
■
■
■
344850-001
PM1.5×4.0 screw
Slotted M1.5×10.0 shoulder screw
HM5.0×9.0 standoffs
PM1.5×12.0 spring-loaded shoulder
screw
Thermal paste fixture tool
347577-001
Entertainment cable and Y-cable
359680-001
3–24
Maintenance and Service Guide
4
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and safe
removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ 5.0-mm socket for system board standoffs
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
Maintenance and Service Guide
4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
you remove each subassembly from the notebook, place
✎ As
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
Ä
CAUTION: When servicing the notebook, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2
Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or in
Hibernation, turn the notebook on, and then shut it down.
■ Before removing a diskette drive or optical drive, ensure that a
diskette or disc is not in the drive. Ensure that the optical drive
tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces that have at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, CD-ROM drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package, “Fragile: Handle With Care.”
Maintenance and Service Guide
4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon
junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until the
parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items from
their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies in
protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
4–4
Maintenance and Service Guide
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to “Table 4-2 Static-Shielding Materials”).
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When using fixtures that must directly contact dissipative
surfaces, only use fixtures made of static-safe materials.
■ Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a foot
strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat. Foot
straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Maintenance and Service Guide
4–5
Removal and Replacement Preliminaries
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
✎ A product can be degraded by as little as 700 V.
4–6
Maintenance and Service Guide
Removal and Replacement Preliminaries
Table 4-1
Typical Electrostatic Voltage Levels (Continued)
Relative Humidity
Event
10%
40%
55%
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
✎ A product can be degraded by as little as 700 V.
Table 4-2 lists the shielding protection provided by antistatic bags
and floor mats.
Table 4-2
Static-Shielding Materials
Material
Use
Voltage Protection Level
Antistatic plastic
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Maintenance and Service Guide
4–7
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are 67 screws and standoffs, in 8 different sizes, that must
be removed, replaced, and loosened when servicing the notebook.
Make special note of each screw size and location during removal
and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide
5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting
information or ordering spare parts. The serial number is located
on the bottom of the notebook.
Serial Number Location
5–2
Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing notebook components.
Disassembly Sequence Chart
Section
Description
5.3
Preparing the notebook for disassembly
Battery pack
Hard drive
# of Screws Removed
0
4 loosened
5.4
Notebook feet
0
5.5
Memory module
2 loosened
5.6
Mini PCI communications card
2 loosened (same
screws loosened for
Memory module)
5.7
Optical drive
2
5.8
Keyboard
8 loosened on fan cover,
2 removed for keyboard
5.9
Keyboard cover
6
5.10
Display assembly
4
5.11
Top cover
13
5.12
System board
6 screws,
4 standoffs
5.13
RTC battery
0
5.14
Heat sink
Fans
4 loosened
6 removed
5.15
Processor
0
5.16
SD Card slot/infrared module
3
5.17
Speakers
3
Maintenance and Service Guide
5–3
Removal and Replacement Procedures
5.3 Preparing the Notebook for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the notebook. If you are not sure whether the
notebook is off or in Hibernation, turn the computer on, and
then shut it down through the operating system.
2. Disconnect all external devices connected to the notebook.
3. Disconnect the power cord.
5–4
Maintenance and Service Guide
Removal and Replacement Procedures
Spare Part Number Information
Battery pack, 12-cell, 14.8-volt
342661-001
4. Remove the battery pack by following these steps:
a. Turn the notebook upside down with the rear panel
toward you.
b. Slide and hold the battery release latch 1 to the left. The
rear edge of the battery pack releases from the notebook.
c. Lift the rear edge of the battery pack up 2, and then swing
it toward you.
d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
Maintenance and Service Guide
5–5
Removal and Replacement Procedures
Spare Part Number Information
Hard drives
For use with all models
80-GB (5400-rpm)
For use with HP zd7000 models
100-GB (4200-rpm)
80-GB (4200-rpm)
60-GB (7200-rpm)
60-GB (5400-rpm)
60-GB (4200-rpm)
40-GB (5400-rpm)
40-GB (4200-rpm)
5–6
344858-001
368144-001
344856-001
372685-001
344857-001
344855-001
368145-001
344854-001
Maintenance and Service Guide
Removal and Replacement Procedures
5. Remove the hard drive by following these steps:
a. Turn the notebook upside down with the rear panel
toward you.
b. Loosen the 4 PM2.5×4.0 screws 1 that secure the hard
drive cover to the notebook.
c. Lift the cover 2 straight up to remove it from the
notebook.
hard drive cover is included in the Miscellaneous
✎ The
Plastics Kit, spare part number 344852-001 for use with
HP zd7000 models, and spare part number 370805-001 for use
with HP Compaq nx9500 models.
Removing the Hard Drive Cover
Maintenance and Service Guide
5–7
Removal and Replacement Procedures
d. Use the Mylar tab 1 to slide the hard drive 2 to the right
to disconnect it from the system board.
e. Lift the hard drive straight up 3.
f. Remove the hard drive.
Removing the Hard Drive
Reverse the above procedure to install the hard drive.
5–8
Maintenance and Service Guide
Removal and Replacement Procedures
5.4 Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet
are included in the Miscellaneous Plastics Kit, spare part
number 344852-001 for use with models, or spare part
number 370805-001 for use with HP Compaq nx9500 models.
»
Attach the feet to the base enclosure as illustrated below.
Replacing the Notebook Feet
Maintenance and Service Guide
5–9
Removal and Replacement Procedures
5.5 Memory Module
Spare Part Number Information
For use with all models
512-MB DDR (includes one dual inline memory module,
or DIMM)
344867-001
For use with HP zd7000 models
1024-MB DDR (includes one DIMM)
256-MB DDR (includes one DIMM)
344868-001
344866-001
For use with HP Compaq nx9500 models
1024-MB DDR (includes 2 DIMMs)
370809-001
5–10
Maintenance and Service Guide
Removal and Replacement Procedures
1. Prepare the notebook for disassembly (refer to Section 5.3).
2. Turn the notebook upside down with the rear panel
toward you.
3. Loosen the 2 PM2.5×4.0 screws 1 that secure the memory
module/Mini PCI compartment cover to the notebook.
4. Slide the cover 2 toward you, and then lift the cover up 3.
5. Remove the cover 4.
memory module/Mini PCI compartment cover is
✎ The
included in the Miscellaneous Plastics Kit, spare part
number 344852-001 for use with HP zd7000 models, or spare
part number 370805-001 for use with HP Compaq nx9500
models.
Removing the Memory Module/Mini PCI Compartment Cover
Maintenance and Service Guide
5–11
Removal and Replacement Procedures
6. Spread the retaining tabs 1 that secure the memory module
to the socket. The board tilts up.
7. Pull the board away from the socket at a 45-degree angle 2.
Removing a Memory Module
Reverse the above procedure to install a memory module.
5–12
Maintenance and Service Guide
Removal and Replacement Procedures
5.6 Mini PCI Communications Card
Spare Part Number Information
For use with all models
Mini PCI 802.11g wireless LAN
Mini PCI 802.11g wireless LAN
For use with HP zd7000 models
Mini PCI 802.11g wireless LAN
344863-001
355667-001
344864-001
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the memory module/Mini PCI compartment
cover (Section 5.5).
Maintenance and Service Guide
5–13
Removal and Replacement Procedures
3. Disconnect the 2 antenna cables 1 and 2 from the Mini PCI
communications card.
4. Spread the retaining tabs 3 that secure the Mini PCI
communications card to the socket. The board tilts up.
5. Pull the card away from the socket at a 45-degree angle 4.
Removing a Mini PCI Communications Card
Reverse the above procedure to install a Mini PCI
communications card.
Ä
CAUTION: When reattaching the cables to the board, place a finger
behind the board to protect it from breakage.
Ä
CAUTION: To prevent an unresponsive system and the display of a
warning message, install only a Mini PCI device authorized for use in
your notebook by the governmental agency that regulates wireless
devices in your country. If you install a device and then receive a
warning message, remove the device to restore notebook functionality.
Then contact Customer Care.
5–14
Maintenance and Service Guide
Removal and Replacement Procedures
5.7 Optical Drive
Spare Part Number Information
For use with HP zd7000 models
24X Max DVD/CD-RW Combo Drive
8X Max DVD-ROM Drive
Generic multi-speed DVD+RW/R and CD-RW Combo Drive
8X Max DVD+RW/R and CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
2X Max DVD+RW/R and CD-RW Combo Drive
344860-001
344859-001
344861-001
359680-001
360602-001
370957-001
For use with HP Compaq nx9500 models
24X Max DVD/CD-RW Combo Drive
4X Max DVD+RW/R and CD-RW Combo Drive
344860-001
360602-001
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the memory module/Mini PCI compartment cover
(Section 5.5).
3. Position the notebook with the front panel facing you.
Maintenance and Service Guide
5–15
Removal and Replacement Procedures
4. Remove the PM2.5×5.0 screw 1 that secures the optical
drive in the memory module/Mini PCI compartment.
5. Remove the PM2.5×8.0 screw 2 that secures the optical
drive in the battery bay.
6. Push on the back of the optical drive 3 through the opening
on the left side of the memory expansion/Mini PCI
compartment.
7. Remove the optical drive 4.
Removing the Optical Drive
Reverse the above procedure to install an optical drive.
5–16
Maintenance and Service Guide
Removal and Replacement Procedures
5.8 Keyboard
Spare Part Number Information
For use with all models
France
French Canada
Germany
United Kingdom
United States and Canada
344898-051
344898-121
344898-041
344898-031
344898-001
For use with HP zd7000 models
Italy
Spain
Sweden/Finland
Switzerland
344898-061
344898-071
344898-101
344898-111
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the memory module/Mini PCI compartment cover
(Section 5.5).
3. Turn the notebook upside down with the rear panel
toward you.
Maintenance and Service Guide
5–17
Removal and Replacement Procedures
4. Loosen the 8 PM2.5×5.0 screws 1 that secure the fan cover
to the notebook.
5. Remove the fan cover 2.
fan cover is included in the Miscellaneous Plastics
✎ The
Kit, spare part number 344852-001 or 370805-001.
Removing the Fan Cover
5–18
Maintenance and Service Guide
Removal and Replacement Procedures
6. Position the notebook with the front panel toward you.
7. Remove the PM2.5×8.0 screw 1 that secures the keyboard in
the memory expansion/Mini PCI compartment.
8. Remove the PM2.5×5.0 screw 2 that secures the keyboard in
the fan compartment.
Removing the Keyboard Screws
Maintenance and Service Guide
5–19
Removal and Replacement Procedures
9. Turn the notebook right-side up with the front toward you.
10. Open the computer.
11. Use a flat-bladed tool to pry the 6 keyboard retaining tabs
toward you. The tabs are located above the f1 and f2 keys,
above the f6 and f7 keys, above the f11 and f12 keys, above the
end and pg up keys, to the left of the Tab and Caps Lock keys,
and to the right of the numeric keypad - and + keys.
Releasing the Keyboard
5–20
Maintenance and Service Guide
Removal and Replacement Procedures
12. Lift up on the back of the keyboard, and then swing it 1
toward you until it rests on the palm rest.
13. Release the zero insertion force (ZIF) connector 2 to which
the keyboard cable is connected and disconnect the cable 3.
14. Remove the keyboard.
Removing the Keyboard
Reverse the above procedure to install the keyboard.
Maintenance and Service Guide
5–21
Removal and Replacement Procedures
5.9 Keyboard Cover
keyboard cover is included in the Miscellaneous Plastics
✎ The
Kit, spare part number 344852-001 or 370805-001.
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard (Section 5.8).
3. Turn the notebook upside down with the rear panel
toward you.
4. Remove the 4 PM2.5×8.0 screws 1 that secure the keyboard
cover to the notebook.
5. Remove the 2 PM2.5×8.0 screws 2 that secure the keyboard
cover to the notebook through the rear panel.
Removing the Keyboard Cover Screws
5–22
Maintenance and Service Guide
Removal and Replacement Procedures
6. Turn the notebook right-side up with the front toward you.
7. Open the notebook as far as it will open.
8. Lift up on the left and right sides 1 of the keyboard cover
to detach it from the notebook.
9. Lift the keyboard cover up, and then swing it toward you 2
to remove it.
Removing the Keyboard Cover
Reverse the above procedure to install the keyboard cover.
Maintenance and Service Guide
5–23
Removal and Replacement Procedures
5.10 Display Assembly
Spare Part Number Information
For use with all models
17.0-inch, WXGA+
15.4-inch, WXGA
For use with HP zd7000 models
17.0-inch, WSXGA+
344894-001
344893-001
365895-001
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the keyboard (Section 5.8).
3. Remove the keyboard cover (Section 5.9).
4. Disconnect the display cable 1, and then remove it from the
retaining clip 2 in the top cover.
5. Remove the 2 antenna cables from the hole and routing
channel in the top cover 3.
6. Remove the 2 PM2.5×8.0 screws 4 that secure the display
assembly to the notebook.
Removing the Display Assembly Screws
5–24
Maintenance and Service Guide
Removal and Replacement Procedures
7. Position the notebook with the rear panel toward you and the
display in an upright position.
8. Remove the 2 PM2.5×8.0 screws 1 that secure the display
assembly to the notebook through the rear panel.
9. Lift the display assembly 2 straight up to remove it.
Removing the Display Assembly
Reverse the above procedure to install the display assembly.
Maintenance and Service Guide
5–25
Removal and Replacement Procedures
5.11 Top Cover
Spare Part Number Information
Top cover
For use with HP zd7000 models
For use with HP Compaq nx9500 models
344876-001
370803-001
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
2. Turn the notebook upside down with the front toward you.
5–26
Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the following screws:
❏ 2 PM2.5×8.0 screws 1 on the notebook front edge
❏ 3 PM2.5×5.0 screws 2 in the battery bay
❏ 1 PM2.5×8.0 screw 3 in the rear/right corner of the
battery bay
❏ 2 PM2.5×8.0 screws 4 in the optical drive bay
Removing the Top Cover Screws
Maintenance and Service Guide
5–27
Removal and Replacement Procedures
4. Turn the notebook right-side up with the front toward you.
5. Remove the 3 PM2.5×8.0 screws 1 that secure the top cover
to the notebook.
6. Remove the 2 slotted M1.5×10.0 shoulder screws 2 that
secure the top cover to the notebook on each side of the
expansion port.
Removing the Top Cover Screws (Continued)
5–28
Maintenance and Service Guide
Removal and Replacement Procedures
7. Disconnect the LED board cable 1 from the system board
and remove the cable from the clip in the top cover.
LED board cable is included in the Miscellaneous
✎ The
Cable Kit, spare part number 344851-001. The LED
board is included with the top cover.
8. Disconnect the display lid switch module cable 2 from the
display lid switch module.
9. Lift the front edge of the top cover 3 until the TouchPad
cable 4 is accessible.
10. Disconnect the TouchPad cable from the low insertion force
(LIF) connector on the system board.
11. Remove the top cover 5.
Removing the Top Cover
Reverse the above procedure to install the top cover.
Maintenance and Service Guide
5–29
Removal and Replacement Procedures
5.12 System Board
Spare Part Number Information
For use with HP zd7000 models
NVIDIA GeForce FX Go5600 Ultra
with 64-MB video memory
NVIDIA GeForce FX Go5600 Ultra
with 128-MB video memory
NVIDIA GeForce FX Go5200 Ultra
with 64-MB video memory
NVIDIA GeForce FX Go5200 Ultra
with 128-MB video memory
NVIDIA GeForce FX Go5700 with 64-MB video memory
NVIDIA GeForce FX Go5700 with 128-MB video memory
For use with HP Media Center zd7000 and HP Compaq nx9500
models
NVIDIA GeForce FX Go5700 with 64-MB video memory
NVIDIA GeForce FX Go5700 with 128-MB video memory
356668-001
356669-001
356670-001
365892-001
365893-001
365894-001
365893-001
365894-001
replacing the system board, ensure that the following
✎ When
components are removed from the defective system board and
installed on the replacement system board:
■ Memory modules (Section 5.5)
■ Mini PCI communications board (Section 5.6)
■ Real time clock battery (Section 5.13)
■ Heat sink (Section 5.14)
■ Processor (Section 5.15)
5–30
Maintenance and Service Guide
Removal and Replacement Procedures
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
2. Release the ZIF connector 1 to which the SD Card
slot/infrared module cable is attached, and then disconnect
the cable 2.
3. Disconnect the right 3 and left 4 speaker cables from the
system board.
Disconnecting the SD Card Slot/Infrared Module and Speaker
Cables from the System Board
Maintenance and Service Guide
5–31
Removal and Replacement Procedures
4. Position the notebook with the rear panel toward you.
5. Remove the 6 PM2.5×8.0 screws 1 that secure the system
board to the notebook.
6. Use a 5.0-mm socket to remove the 4 HM5.0×9.0 standoffs
2 that secure the system board to the notebook on each side
of the parallel and external monitor ports.
Removing the System Board Screws and Standoffs
5–32
Maintenance and Service Guide
Removal and Replacement Procedures
7. Flex the right side of the base enclosure 1 to the right.
8. Lift the right side of the system board 2 until the connectors
on the right side of the board clear the base enclosure.
9. Flex the rear edge of the system board 3 toward you.
10. Lift the rear edge of the system board 4 until the connectors
on the rear panel of the board clear the base enclosure.
11. Slide the system board to the right at an angle 5 and
remove it.
Removing the System Board
Reverse the above procedure to install the system board.
Maintenance and Service Guide
5–33
Removal and Replacement Procedures
5.13 RTC Battery
RTC battery is included in the Miscellaneous Plastics Kit,
✎ The
spare part number 344852-001 or 370805-001.
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
❏ System board (Section 5.12)
2. Turn the system board upside down with the rear panel
toward you.
3. Remove the RTC battery from the socket.
Removing the RTC Battery
Reverse the above procedure to install the RTC battery.
5–34
Maintenance and Service Guide
Removal and Replacement Procedures
5.14 Heat Sink
Spare Part Number Information
Heat sink (includes large and small fans and thermal paste)
344872-001
Thermal Paste Kit
347577-001
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
❏ System board (Section 5.12)
2. Turn the system board upside down with the rear panel
facing you.
Maintenance and Service Guide
5–35
Removal and Replacement Procedures
3. Disconnect the fan cables 1 from the system board.
4. Loosen the 4 PM1.5x12.0 spring-loaded heat sink shoulder
screws 2.
5. Remove the heat sink 3.
Removing the Heat Sink
5–36
Maintenance and Service Guide
Removal and Replacement Procedures
clean any thermal paste residue from the heat sink 1
✎ Carefully
and processor surfaces 2 each time you remove the heat sink.
Apply new thermal paste to both surfaces.
Thermal paste is included with the replacement heat sink
and is also available in the Thermal Paste Kit, spare part
number 346178-001.
Removing the Thermal Paste from the Heat Sink and Processor
Reverse the above procedure to install the heat sink.
Maintenance and Service Guide
5–37
Removal and Replacement Procedures
If it is necessary to remove one or both of the fans from the
heat sink, follow these steps:
1. Remove the 6 PM1.5×4.0 screws 1 that secure the fans
to the heat sink.
2. Remove the fans 2.
Removing the Fans
Reverse the above procedure to install the fans.
5–38
Maintenance and Service Guide
Removal and Replacement Procedures
5.15 Processor
Spare Part Number Information
For use with all models
Intel Pentium 4 with 800-MHz FSB and Hyper-Threading
Technology (HT Technology)
3.2-GHz
Intel Pentium 4 with 800-MHz FSB
3.4-GHz
3.2-GHz
3.0-GHz
2.8-GHz
For use with HP zd7000 models
Intel Pentium 4 with 800-MHz FSB and Hyper-Threading
Technology (HT Technology) Extreme Edition
3.2-GHz
Intel Pentium 4 with 533-MHz FSB and HT Technology
3.06-GHz
Mobile Intel Pentium 4 with 533-MHz FSB and
HT Technology
3.2-GHz
3.06-GHz
2.8-GHz
Intel Pentium 4 with 533-MHz FSB
2.8-GHz
2.66-GHz
344890-001
370958-001
344889-001
344888-001
344887-001
361672-001
344886-001
356962-001
356673-001
356672-001
344885-001
344884-001
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
❏ System board (Section 5.12)
❏ Heat sink (Section 5.14)
Maintenance and Service Guide
5–39
Removal and Replacement Procedures
2. Slide the processor release lever to the right 1 until it
disengages from the clip on the back of the processor socket.
3. Lift the lever 2 up and swing it to the back until it is in an
upright position.
4. Lift the processor 3 straight up to remove it.
that the gold triangle 4 on the processor should be
✎ Note
aligned in the rear right corner when you install the processor.
Removing the Processor
Reverse the above procedure to install the processor.
5–40
Maintenance and Service Guide
Removal and Replacement Procedures
5.16 SD Card Slot/Infrared Module
Spare Part Number Information
SD Card slot/infrared module (includes cable)
344880-001
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
❏ System board (Section 5.12)
Maintenance and Service Guide
5–41
Removal and Replacement Procedures
2. Disconnect the SD Card slot/infrared module cable 1 from
the LIF connector on the module.
SD Card slot/infrared module cable is included
✎ The
with the SD Card slot/infrared module. It is also
included in the Miscellaneous Cable Kit, spare part
number 344851-001.
3. Remove the 3 PM2.5×8.0 screws 2 that secure the module
to the notebook.
4. Remove the module bezel 3.
SD Card slot/infrared module bezel is included
✎ The
in the Miscellaneous Plastics Kit, spare part
number 344852-001 or 370805-001.
5. Remove the module 4.
Removing the SD Card Slot/Infrared Module
Reverse the above procedure to install the SD Card slot/infrared
module.
5–42
Maintenance and Service Guide
Removal and Replacement Procedures
5.17 Speakers
left and right speakers are included with the
✎ The
base enclosure, spare part number 344883-001 for
HP zd7000 models, or spare part number 370804-001 for
HP Compaq nx9500 models.
1. Prepare the notebook for disassembly (Section 5.3) and
remove the following components:
❏ Optical drive (Section 5.7)
❏ Keyboard (Section 5.8)
❏ Keyboard cover (Section 5.9)
❏ Display assembly (Section 5.10)
❏ Top cover (Section 5.11)
❏ System board (Section 5.12)
❏ SD Card slot/infrared module (Section 5.16)
Maintenance and Service Guide
5–43
Removal and Replacement Procedures
2. Remove the left speaker from the notebook 1.
3. Remove the 3 PM2.5×5.0 screws 2 that secure the right
speaker to the notebook.
4. Remove the right speaker 3.
Removing the Speakers
Reverse the above procedure to install the speakers.
5–44
Maintenance and Service Guide
6
Specifications
This chapter provides physical and performance specifications.
Table 6-1
Notebook
Dimensions
Height
Width
Depth
Weight (varies by configuration)
4.24 (front)/
4.70 (rear) cm
27.79
(28.5 with hinge) cm
39.8 cm
1.67 (front)/
1.85 (rear) in
10.94
(11.34 with hinge) in
15.67 in
4.3 kg
9.5 lb
Stand-alone power requirements
Nominal operating voltage
Average operating power
Peak operating power
Power in Standby mode
Power in Hibernation mode
10.8 V (on 6-cell battery dc)
14.4 V (on 8-cell battery dc)
10.5 W (on battery)
16 W (on AC power
65 W
< 400 mW
< 50 mW
Temperature
Operating (not writing
optical disc)
Operating (writing optical disc)
Nonoperating
Maintenance and Service Guide
0°C to 35°C
32°F to 95°F
5°C to 35°C
-20°C to 60°C
41°F to 95°F
-4°F to 140°F
6–1
Specifications
Table 6-1
Notebook (Continued)
Relative humidity (noncondensing)
Operating
Nonoperating
10% to 90%
5% to 95%, 38.7°C (101.6°F) maximum wet
bulb temperature
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Shock
Operating
Nonoperating
50 g, 2 ms, half-sine
175 g, 2 ms, half-sine
Random Vibration
Operating
Nonoperating
0.75 g zero-to-peak, 10 to 500 Hz,
0.25 oct/min sweep rate
1.5 g zero-to-peak, 10 to 500 Hz,
0.5 oct/min sweep rate
product safety standards specify thermal limits for plastic
✎ Applicable
surfaces. The notebook operates well within this range of temperatures.
6–2
Maintenance and Service Guide
Specifications
Table 6-2
15.4-inch, Wide SXGA+, TFT Display
Dimensions
Height
Width
Diagonal
20.7 cm
33.1 cm
39.1 cm
Number of colors
Up to 16.8 million
Contrast ratio
200:1
Brightness
180 nits typical
8.1 in
13.0 in
15.4 in
Pixel resolution
Pitch
Format
Configuration
0.197 × 0.197 mm
1680 × 1050
RGB vertical stripe
Backlight
Edge lit
Character display
80 × 25
Viewing angle
±65° horizontal, ±50° vertical typical
Maintenance and Service Guide
6–3
Specifications
Table 6-3
17.0-inch Color TFT Wide XGA + Wide Viewing Angle 16:10
TFT Display
Dimensions
Height
38.2 cm
15.0 in
Width
24.4 cm
9.6 in
Diagonal
43.1 cm
17.0 in
Number of colors
262,144
Contrast ratio
250:1 typical
Brightness
180 nits typical
Refresh rate
60 Hz
Brightness
160 nit typical
Pixel resolution
Pitch
Format
Configuration
0.255 × 0.255 mm
1440 × 900
RGB stripe
Backlight
CCFT
Character display
80 × 25
Viewing angle
±60° horizontal, ±45°/-50° vertical
typical
6–4
Maintenance and Service Guide
Specifications
Table 6-4
15.4-inch, Wide XGA+, TFT Display
Dimensions
Height
Width
Diagonal
20.7 cm
33.1 cm
39.1 cm
Number of colors
up to 16.8 million
Contrast ratio
200:1
Brightness
180 nits typical
8.1 in
13.0 in
15.4 in
Pixel resolution
Pitch
Format
Configuration
0.259 × 0.259 mm
1280 × 800
RGB vertical stripe
Backlight
Edge lit
Character display
80 × 25
Viewing angle
±65° horizontal, ±50° vertical typical
Maintenance and Service Guide
6–5
Specifications
Table 6-5
5400-rpm Hard Drives
80-GB
User capacity per drive* 80 GB
60-GB
40-GB
60 GB
40 GB
9.5 mm
(0.74 in)
70 mm
(2.75 in)
9.5 mm
9.5 mm
70 mm
70 mm
Weight
102 g
102 g
99 g
Interface type
ATA-6
ATA-5
ATA-5
100 MB/sec
100 MB/sec
100 MB/sec
ATA security
ATA security
ATA security
Dimensions
Height
Width
Transfer rate
Synchronous
(maximum)
Security
Seek times (typical read, including setting)
Single track
Average
Maximum
Logical blocks†
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
156,301,488
117,210,240
78,140,160
NOTE: Certain restrictions and exclusions apply.
*1 GB = one billion bytes when referring to hard drive storage capacity.
Accessible capacity is less.
†
Actual drive specifications may differ slightly.
6–6
Maintenance and Service Guide
Specifications
Table 6-6
4200-rpm Hard Drives
80-GB
User capacity per drive* 80 GB
60-GB
60 GB
40-GB
40 GB
Dimensions
Height
Width
9.5 mm
9.5 mm
9.5 mm
(0.74 in)
(0.74 in)
(0.74 in)
70 mm (2.75 in) 70 mm (2.75 in) 70 mm (2.75 in)
Weight
99 g
102 g (0.22 lb)
99 g
Interface type
ATA-5
ATA-5
ATA-5
100 MB/sec
100 MB/sec
100 MB/sec
ATA security
ATA security
ATA security
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
Logical blocks†
156,301,488
117,210,240
78,140,160
Disk rotational speed
4200 rpm
4200 rpm
4200 rpm
Operating
temperature
5°C to 55°C
(41°F to 131°F)
5°C to 55°C
(41°F to 131°F)
5°C to 55°C
(41°F to 131°F)
Transfer rate
Synchronous
(maximum)
Security
Seek times (typical read, including setting)
Single track
Average
Maximum
NOTE: Certain restrictions and exclusions apply. Consult the HP Customer
Support Center for details.
*1 GB = one billion bytes when referring to hard drive storage capacity.
Accessible capacity is less.
†Actual drive specifications may differ slightly.
Maintenance and Service Guide
6–7
Specifications
Table 6-7
External 120W AC Adapter
Weight
0.29 kg
0.65 lb
Power supply input
Operating voltage
Operating current
Operating frequency range
Maximum transient
Power supply output
6–8
100 to 240 V ac RMS
1.6 A RMS
47 to 63 Hz
4/50 kV
120 W (NONPFC)
120 W
(3.0-GHz processor)
135 W (PFC)
135 W (3.2- or
3.4-GHz processor
Maintenance and Service Guide
Specifications
Table 6-8
135W AC Adapter (PFC)
Dimensions
Height
Width
Depth
Weight
16.9 cm
6.5 cm
3.8 cm
6.65 in
2.56 in
1.50 in
700 g
1.54 lb
Input
Operating voltage
AC current
Frequency range
Efficiency
Input efficiency
100 to 240 V ac
2.2 A at 90 V ac,
1.1 A at 180 V ac
47 to 63 Hz
83% min at
115 V ac
Input frequency
range
Output
Output power
DC output
Hold-up time
Output current limit
Connector
135 W
19.0 V
5 msec at 115 V ac input
< 9.5A, Over voltage protection
- 29V max automatic shutdown
3 pin/grounded, mates with
interchangeable boards
Environmental design
Operating temperature
Non-operating temperature
(storage)
Altitude
Humidity
Storage humidity
Maintenance and Service Guide
0°C to 35°C
32°F to 95°F
-20°C to 65°C
0 to 3,048 m
20% to 80%
10% to 90%
-4°F to 149°F
0 to 10,000 ft
6–9
Specifications
Table 6-9
12-cell Li-Ion Battery Pack
Dimensions
Height
Width
Length
Weight
12.24 cm
11.76 cm
2.06 cm
6.0 in
4.63 in
0.81 in
0.59 kg
1.298 lb
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
14.8 V
6.6 Ah
96 Wh
Temperature
Operating
Nonoperating
6–10
5°C to 45°C
0°C to 60°C
41°F to 113°F
32°F to 140°F
Maintenance and Service Guide
Specifications
Table 6-9
12-cell Li-Ion Battery Pack (Continued)
Recharge time
System in off or Standby mode
System on (depending on
system power consumption)
2 to 3 3.5 - 4 hours
Run time
HP tested on HP Compaq nx9500 Business
Notebook running Windows XP Professional
Edition, equipped with an Intel Pentium 4
3.2-GHz processor, 17-inch WXGA LCD, 1
GB RAM, 80-GB HDD, Lithium-Ion battery,
NIC, and modem.
This configuration achieved a MobileMark
2002 score of 1 hour 47 minutes.
Test settings:
2 to 5 3.5 - 8 hours
❐ LCD brightness set to half, but no
less than 60 nits
❐ Power management scheme:
Laptop/Portable
❐ Hard drive time set to 3 minutes
❐ Standby and video timers set to
Never
❐ Wireless (802.11) turned off
Maintenance and Service Guide
6–11
Specifications
Table 6-10
DVD/CD-RW Combo Drive
Dimensions
Height
Depth
Width
1.27 cm
13.25 cm
12.61 cm
0.5 in
5.21 in
4.97 in
250 g
0.551 lb
<110 ms CD
<210 ms CD
<130 ms DVD
<225 ms DVD
Max data transfer rate
24X CD-ROM
24X CD-R
10X CD-RW
8X DVD-ROM
3,600 KB/s
3,600 KB/s
1,500 KB/s
10,800 KB/s
Transfer mode
Multiword DMA Mode 2
Interface
EIDE
Weight
Access times
Random depth
Full stroke
Supported media
Read
CD Digital Audio (DA), CD+(E)G,
CD-MIDI, CD-TEXT, CD-ROM,
CD-ROM XA, Mixed Mode CD, CD-I,
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD,
CD-EXTRA, Portfolio, CD-R, CD-RW),
CD-R, CD-RW, DVD-ROM, DVD-R,
DVD+R, DVD+RW, DVD-RAM
Write
CD-R, CD-RW
Max Media Capacity
Read
Write
Transport
6–12
4.7 GB
700 MB
Tray loading
Maintenance and Service Guide
Specifications
Table 6-11
DVD+RW/R and CD-RW Combo Drive
Dimensions
Height
Depth
Width
1.27 cm
13.25 cm
12.61 cm
0.5 in
5.21 in
4.97 in
250 g
0.551 lb
<175 ms CD
<285 ms CD
<230 ms DVD
<335 ms DVD
Max data transfer rate
24X CD-ROM
8X DVD-ROM
16X CD-R
8X CD-RW
2X DVD+R
2X DVD+RW
3,600 KB/s
10,800 KB/s
2,400 KB/s
1,200 KB/s
2,700 KB/s
2,700 KB/s
Transfer mode
Multiword DMA Mode 2
Interface
EIDE
Weight
Access times
Random depth
Full stroke
Supported media
Read
Write
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,
CD-ROM, CD-ROM XA, Mixed Mode
CD, CD-I, CD-I Bridge (Photo-CD,
Video CD), Multisession CD (Photo-CD,
CD-Extra, Portfolio, CD-R, CD-RW),
CD-R, CD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18), DVD-R,
DVD-RW, DVD+R, DVD+RW
CD-R, CD-RW, DVD+R, DVD+RW
Max Media Capacity
Read
Write
Transport
Maintenance and Service Guide
4.7 GB
700 MB
Tray loading
6–13
Specifications
Table 6-12
8X MAX DVD-ROM Drive
Applicable disk
DVD-5, DVD-9, DVD-10
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Bridge
Center hole diameter
1.5 cm
0.59 in
12 cm
8 cm
4.72 in
3.15 in
Disk thickness
1.2 mm
0.047 in
Track pitch
0.74 µm
Disk diameter
Standard disc
Mini disc
Access time
Random DVD media
Full stroke DVD media
Random CD media
Full stroke CD media
< 150 ms
< 225 ms
< 110 ms
< 200 ms
Audio output level
Audio-out, 0.7 Vrms
Cache buffer
512 KB/s
Data transfer rate
Max 24X CD
Max 8X DVD
Multiword DMA mode 2
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s
Startup time
< 10 seconds
Stop time
< 3 seconds
6–14
Maintenance and Service Guide
Specifications
Table 6-13
System DMA
Hardware DMA
System Function
DMA0
Available for audio
DMA1*
Entertainment audio
(default; alternate = DMA0, DMA3, none)
DMA2*
Diskette drive
DMA3
ECP parallel port LPT1
(default; alternate = DMA0, none)
DMA4
DMA controller cascading (not available)
DMA5*
Available for PC Card
DMA6
Not assigned
DMA7
Not assigned
*PC Card controller can use DMA 1, 2, or 5.
Maintenance and Service Guide
6–15
Specifications
Table 6-14
System Interrupts
Hardware IRQ
System Function
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Cascaded
IRQ3
COM2
IRQ4
COM1
IRQ5
Audio (default)*
IRQ6
Diskette drive
IRQ7
Parallel port
IRQ8
Real time clock (RTC)
IRQ9
Infrared
IRQ10
System use
IRQ11
System use
IRQ12
Internal point stick or external mouse
IRQ13
Coprocessor (not available to any peripheral)
IRQ14
IDE interface (hard drive and optical drive)
IRQ15
System use
Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
✎ PC
IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.
6–16
Maintenance and Service Guide
Specifications
Table 6-15
System I/O Addresses
I/O Address (hex)
System Function (shipping configuration)
000 - 00F
DMA controller no. 1
010 - 01F
Unused
020 - 021
Interrupt controller no. 1
022 - 024
Opti chipset configuration registers
025 - 03F
Unused
02E - 02F
87334 “Super I/O” configuration for CPU
040 - 05F
Counter/timer registers
044 - 05F
Unused
060
Keyboard controller
061
Port B
062 - 063
Unused
064
Keyboard controller
065 - 06F
Unused
070 - 071
NMI enable/RTC
072 - 07F
Unused
080 - 08F
DMA page registers
090 - 091
Unused
092
Port A
093 - 09F
Unused
0A0 - 0A1
Interrupt controller no. 2
Maintenance and Service Guide
6–17
Specifications
Table 6-15
System I/O Addresses (Continued)
I/O Address (hex)
System Function (shipping configuration)
0A2 - 0BF
Unused
0C0 - 0DF
DMA controller no. 2
0E0 - 0EF
Unused
0F0 - 0F1
Coprocessor busy clear/reset
0F2 - 0FF
Unused
100 - 16F
Unused
170 - 177
Secondary fixed disk controller
178 - 1EF
Unused
1F0 - 1F7
Primary fixed disk controller
1F8 - 200
Unused
201
Joystick (decoded in ESS1688)
202 - 21F
Unused
220 - 22F
Entertainment audio
230 - 26D
Unused
26E - 26
Unused
278 - 27F
Unused
280 - 2AB
Unused
2A0 - 2A7
Unused
2A8 - 2E7
Unused
2E8 - 2EF
Reserved serial port
6–18
Maintenance and Service Guide
Specifications
Table 6-15
System I/O Addresses (Continued)
I/O Address (hex)
System Function (shipping configuration)
2F0 - 2F7
Unused
2F8 - 2FF
Infrared port
300 - 31F
Unused
320 - 36F
Unused
370 - 377
Secondary diskette drive controller
378 - 37F
Parallel port (LPT1/default)
380 - 387
Unused
388 - 38B
FM synthesizer—OPL3
38C - 3AF
Unused
3B0 - 3BB
VGA
3BC - 3BF
Reserved (parallel port/no EPP support)
3C0 - 3DF
VGA
3E0 - 3E1
PC Card controller in CPU
3E2 - 3E3
Unused
3E8 - 3EF
Internal modem
3F0 - 3F7
“A” diskette controller
3F8 - 3FF
Serial port (COM1/default)
CF8 - CFB
PCI configuration index register (PCIDIVO-1)
CFC - CFF
PCI configuration data register (PCIDIVO-1)
Maintenance and Service Guide
6–19
Specifications
Table 6-16
System Memory Map
Size
Memory Address
System Function
640 KB
00000000-0009FFFF
Base memory
128 KB
000A0000-000BFFFF
Video memory
48 KB
000C0000-000CBFFF
Video BIOS
160 KB
000C8000-000E7FFF
Unused
64 KB
000E8000-000FFFFF
System BIOS
15 MB
00100000-00FFFFFF
Extended memory
58 MB
01000000-047FFFFF
Super extended memory
58 MB
04800000-07FFFFFF
Unused
2 MB
08000000-080FFFFF
Video memory (direct access)
4 GB
08200000-FFFEFFFF
Unused
64 KB
FFFF0000-FFFFFFFF
System BIOS
6–20
Maintenance and Service Guide
A
Connector Pin Assignments
Table A-1
RJ-45 (Network) Jack
Pin
Signal
Pin
Signal
1
Transmit +
5
Unused
2
Transmit –
6
Receive –
3
Receive +
7
Unused
4
Unused
8
Unused
Maintenance and Service Guide
A–1
Connector Pin Assignments
Table A-2
RJ-11 (Modem) Jack
Pin
Signal
Pin
Signal
1
Unused
4
Unused
2
Tip
5
Unused
3
Ring
6
Unused
Table A-3
Universal Serial Bus Port
Pin
Signal
Pin
Signal
1
+5 VDC
3
Data +
2
Data –
4
Ground
A–2
Maintenance and Service Guide
Connector Pin Assignments
Table A-4
S-Video Jack
4
3
2
1
Pin
Signal
Pin
Signal
1
Ground (Y)
3
Y-Luminance (Intensity)
2
Ground (C)
4
C-Chrominance (Color)
Table A-5
External Monitor Port
Pin
Signal
Pin
Signal
1
Red analog
9
+5 VDC
2
Green analog
10
Ground
3
Blue analog
11
Monitor detect
4
Not connected
12
DDC 2B data
5
Ground
13
Horizontal sync
Maintenance and Service Guide
A–3
Connector Pin Assignments
Table A-5
External Monitor Port (Continued)
6
Ground analog
14
Vertical sync
7
Ground analog
15
DDC 2B clock
8
Ground analog
Table A-6
Audio-Out (Headphone) Jack
Pin
Signal
Pin
Signal
1
Audio-out
2
Ground
A–4
Maintenance and Service Guide
Connector Pin Assignments
Table A-7
Audio-In (Microphone) Jack
Pin
Signal
Pin
Signal
1
Audio-in
2
Ground
Maintenance and Service Guide
A–5
Connector Pin Assignments
Table A-8
Parallel Port
Pin
Signal
Pin
Signal
1
Strobe
14
Auto linefeed
2
Data bit 0
15
Error
3
Data bit 1
16
Initialize paper
4
Data bit 2
17
Select in
5
Data bit 3
18
Ground
6
Data bit 4
19
Ground
7
Data bit 5
20
Ground
8
Data bit 6
21
Ground
9
Data bit 7
22
Ground
10
Acknowledge
23
Ground
11
Busy
24
Ground
12
Paper end
25
Ground
13
Select
A–6
Maintenance and Service Guide
B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the notebook permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set shipped with the notebook meets the
requirements for use in the country where the equipment is
purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the notebook is used. For
more information on power cord set requirements, contact a
service partner.
General Requirements
The requirements listed below are applicable to all countries:
■
The length of the power cord set must be at least 1.5 meters
(5.00 feet) and a maximum of 2.0 meters (6.50 feet).
■
All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the country
where the power cord set will be used.
■
The power cord set must have a minimum current capacity of
10 amps and a nominal voltage rating of 125 or 250 volts AC,
as required by each country’s power system.
■
The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the notebook.
Maintenance and Service Guide
B–1
Power Cord Set Requirements
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country
Accredited Agency
Applicable Note Number
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
METI
3
The Netherlands
KEMA
1
Norway
NEMKO
1
Sweden
SEMKO
1
Switzerland
SEV
1
B–2
Maintenance and Service Guide
Power Cord Set Requirements
3-Conductor Power Cord Set Requirements (Continued)
Country
Accredited Agency
Applicable Note Number
United Kingdom
BSI
1
United States
UL
2
Notes
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a 2-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and
registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a 2-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
Maintenance and Service Guide
B–3
C
Screw Listing
This appendix provides specification and reference information
for the screws used in the notebook. All screws listed in this
appendix are available in the Miscellaneous Screw Kit, spare
part number 344850-001.
Maintenance and Service Guide
C–1
Screw Listing
Table C-1
Phillips PM2.5×4.0 Screw
mm
Color
Qty.
Length
Thread
Head
Width
Black
9
4.0 mm
2.5 mm
5.0 mm
Where used:
1 Four screws that secure the hard drive cover to the notebook
(documented in Section 5.3)
2 Two screws that secure the memory module/Mini PCI compartment cover
to the notebook (documented in Section 5.6)
Phillips M2.5×4.0 Screw Locations
C–2
Maintenance and Service Guide
Screw Listing
Table C-1
Phillips PM2.5×4.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
9
4.0 mm
2.5 mm
5.0 mm
Where used:
3 screws that secure the right speaker to the notebook
(documented in Section 5.17)
Phillips M2.5×4.0 Screw Locations
Maintenance and Service Guide
C–3
Screw Listing
Table C-2
Phillips PM2.5×5.0 Screw
mm
Color
Qty.
Length
Thread
Head
Width
Black
13
5.0 mm
2.5 mm
5.0 mm
Where used:
8 screws that secure the fan cover to the notebook
(documented in Section 5.8)
Phillips M2.5×5.0 Screw Locations
C–4
Maintenance and Service Guide
Screw Listing
Table C-2
Phillips PM2.5×5.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
13
5.0 mm
2.5 mm
5.0 mm
Where used:
1 Three screws that secure the top cover to the notebook in the battery bay
(documented in Section 5.11)
2 Two screws that secure the top cover to the notebook in the optical drive bay
(documented in Section 5.11)
Phillips M2.5×5.0 Screw Locations
Maintenance and Service Guide
C–5
Screw Listing
Table C-3
Phillips PM2.5×6.0 Screw
mm
Color
Qty.
Length
Thread
Head
Width
Black
3
6.0mm
2.5 mm
5.0 mm
Where used:
3 screws that secure the SD Card slot/infrared module to the notebook
(documented in Section 5.16)
Phillips M2.5×6.0 Screw Locations
C–6
Maintenance and Service Guide
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
1 One screw that secures the keyboard to the notebook in the memory
module/Mini PCI compartment (documented in Section 5.8)
2 Three screws that secure the top cover to the notebook: 2 on the front edge
of the notebook, one in the battery bay (documented in Section 5.11)
Phillips M2.5×8.0 Screw Locations
Maintenance and Service Guide
C–7
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
1 Two screws that secure the optical drive to the notebook: one in the memory
module/Mini PCI compartment (documented in Section 5.7) and one in the
battery bay (documented in Section 5.11)
2 One screw that secures the keyboard to the notebook in the heat sink
compartment (documented in Section 5.8)
Phillips M2.5×8.0 Screw Locations
C–8
Maintenance and Service Guide
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
1 Six screws that secure the keyboard cover to the notebook
(documented in Section 5.9)
2 Two screws that secure the display assembly to the notebook
(documented in Section 5.10)
Phillips M2.5×8.0 Screw Locations
Maintenance and Service Guide
C–9
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
2 screws that secure the display assembly to the notebook
(documented in Section 5.10)
Phillips M2.5×8.0 Screw Location
C–10
Maintenance and Service Guide
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
3 screws that secure the top cover to the notebook
(documented in Section 5.11)
Phillips M2.5×8.0 Screw Locations
Maintenance and Service Guide
C–11
Screw Listing
Table C-4
Phillips PM2.5×8.0 Screw (Continued)
mm
Color
Qty.
Length
Thread
Head
Width
Black
26
8.0 mm
2.5 mm
5.0 mm
Where used:
6 screws that secure the system board to the notebook
(documented in Section 5.12)
Phillips M2.5×8.0 Screw Location
C–12
Maintenance and Service Guide
Screw Listing
Table C-5
Slotted M1.5×10.0 Shoulder Screw
mm
Color
Qty.
Length
Thread
Head
Width
Silver
2
10.0 mm
1.5 mm
3.0 mm
Where used:
2 screws that secure the top cover to the notebook
(documented in Section 5.11)
Slotted M1.5×10.0 Shoulder Screw Locations
Maintenance and Service Guide
C–13
Screw Listing
Table C-6
HM5.0×9.0 Standoff
mm
Color
Qty.
Length
Thread
Head
Width
Silver
4
9.0 mm
2.5 mm
5.0 mm
Where used:
4 standoffs that secure the system board to the notebook
(documented in Section 5.12)
HM5.0×9.0 Standoff Location
C–14
Maintenance and Service Guide
Screw Listing
Table C-7
PM1.5×12.0 Spring-Loaded Shoulder Screw
mm
Color
Qty.
Length
Thread
Head
Width
Silver
4
12.0 mm
1.5 mm
6.5 mm
Where used:
4 screws that secure the heat sink to the system board
(documented in Section 5.14)
Phillips M1.5×12.0 Spring-Loaded Shoulder Screw Location
Maintenance and Service Guide
C–15
Screw Listing
Table C-8
Phillips PM1.5×4.0 Screw
mm
Color
Qty.
Length
Thread
Head
Width
Black
6
4.0 mm
1.5 mm
3.5 mm
Where used:
6 screws that secure the fans to the heat sink (documented in Section 5.14)
Phillips M1.5×4.0 Screw Locations
C–16
Maintenance and Service Guide
Index
1394 connector 1–20
C
A
cables, service considerations
4–2
caps lock key 1–22
caps lock LED 1–24
CD-ROM drive
OS loading problems 2–26
precautions 4–3
components
bottom 1–25
front 1–17
keyboard 1–21
left-side 1–19
rear panel 1–19
right-side 1–17, 1–19
top 1–23
Computer Setup
Advanced Menu 2–7
File Menu 2–4
overview 2–2
Security Menu 2–5
configuration information 2–9
connector pin assignments
audio-in (microphone) jack
A–5
audio-out (headphone) jack
A–4
AC adapter
spare part numbers 3–23
specifications 6–8, 6–9
audio troubleshooting 2–27
audio-in (microphone) jack
location 1–20
pin assignments A–5
audio-out (headphone) jack
location 1–20
pin assignments A–4
B
base enclosure, spare part
number 3–12
battery bay 1–26
battery LED 1–18
battery pack
removal 5–5
spare part number 3–14,
5–5
specifications 6–10
battery release latch 1–26
Bluethumb wireless LAN,
spare part number 3–12
bottom components 1–25
Maintenance and Service Guide
Index–1
Index
modem jack A–2
RJ-45 (network) jack A–1
S-Video jack A–3
Universal Serial Bus (USB)
port A–2
connectors, service
considerations 4–2
cursor control keys 1–22
D
design overview 1–27
diagnostics
configuration information
2–9
test information 2–10
Diagnostics for Windows 2–2,
2–9
Digital Media Slot 1–18
disassembly
preparation procedures 5–4
sequence chart 5–3
diskette drive
OS loading problems 2–25
spare part number 3–20
display assembly
removal 5–24
spare part numbers 3–4,
5–24
specifications 6–3, 6–4,
6–5
display cable, illustrated 3–18
display release latch 1–18
DMA specifications 6–15
drives, preventing damage 4–3
Index–2
DVD+RW/R and CD-RW
Combo Drive, specifications
6–13
DVD/CD-RW Combo Drive
OS loading problems 2–26
specifications 6–12
DVD-ROM drive
OS loading problems 2–26
precautions 4–3
specifications 6–14
E
electrostatic discharge 4–4,
4–6
expansion base,
troubleshooting 2–20
external monitor port
location 1–20
pin assignments A–3
F
f1 through f12 function keys
1–22
fan compartment 1–26
fan cover
illustrated 3–17
removal 5–18
fan, removal 5–38
features 1–13
feet
illustrated 3–17
locations 5–9
replacement 5–9
spare part number 5–9
Maintenance and Service Guide
Index
flowcharts, troubleshooting
initial troubleshooting
2–13
no audio 2–27, 2–28
no network/modem
connection 2–32
no OS loading 2–21
no OS loading from
CD/DVD drive 2–26
no OS loading from
diskette drive 2–25
no OS loading from hard
drive 2–22, 2–23, 2–24
no power 2–14, 2–15,
2–16, 2–17
no video 2–18, 2–19
nonfunctioning device
2–29
nonfunctioning expansion
base 2–20
nonfunctioning keyboard
2–30
nonfunctioning pointing
device 2–31
fn key 1–22
front components 1–17
G
grounding equipment and
methods 4–5
H
hard drive
illustrated 3–19
OS loading problems 2–22
Maintenance and Service Guide
precautions 4–3
removal 5–7
spare part numbers 3–14,
3–19, 5–6
specifications 6–6, 6–7
hard drive bay 1–25
hard drive cover
illustrated 3–17
removal 5–7
heat sink
removal 5–36
spare part number 3–8
I
I/O address specifications
6–17
infrared port 1–18
interrupt specifications 6–16
K
keyboard
removal 5–17
spare part numbers 3–6,
5–17
troubleshooting 2–30
keyboard components 1–21
keyboard cover
illustrated 3–17
removal 5–22
spare part numbers 5–22
keypad keys 1–22
L
labels area 1–25
LED board cable
illustrated 3–18
removal 5–29
Index–3
Index
left-side components 1–19
Logo Kit, spare part number
3–23
M
mass storage devices, spare
part numbers 3–19
media button 1–24
memory map specifications
6–20
memory module
removal 5–10
spare part numbers 3–12,
5–10
memory module/Mini PCI
compartment cover
illustrated 3–12, 3–17
location 1–26
removal 5–11
microphone jack
location 1–20
pin assignments A–5
Mini PCI communications
card
removal 5–13
spare part numbers 3–12,
5–13
Miscellaneous Cable Kit
components 3–16, 3–18
spare part number 3–16,
3–18
Miscellaneous Plastics Kit
components 3–4, 3–17
spare part number 3–4,
3–17
Index–4
models 1–2
modem jack
location 1–19
pin assignments A–2
modem, troubleshooting 2–32
monitor port
location 1–20
pin assignments A–3
mute button 1–24
mute LED 1–24
N
network jack
location 1–19
pin assignments A–1
network, troubleshooting 2–32
nonfunctioning device,
troubleshooting 2–20, 2–29
notebook feet
illustrated 3–17
locations 5–9
notebook specifications 6–1
num lock LED 1–24
O
operating system loading,
troubleshooting 2–21
optical drive
illustrated 3–20
location 1–18
OS loading problems 2–26
removal 5–15
spare part numbers 3–14,
3–20
Maintenance and Service Guide
Index
P
packing precautions 4–4
parallel port
location 1–20
pin assignments A–6
password, clearing 1–16
PC Card eject button 1–18
PC Card slot 1–18
personal video recorder
illustrated 3–21, 3–22
spare part number 3–21
personal video recorder cable
kit, spare part number 3–21
personal video recorder
devices
illustrated 3–21
spare part numbers 3–21
personal video recorder remote
sensor, spare part number
3–21
personal video recorder
remote, spare part number
3–21
picture button 1–24
pin assignments
(RJ-11) modem jack A–2
external monitor port A–3
network jack A–1
S-Video jack A–3
USB port 1–19, A–2
plastic parts 4–2
pointing device,
troubleshooting 2–31
power button 1–23
power connector 1–20
Maintenance and Service Guide
power cord set requirements
B–1
power LED 1–18
power management features
1–16
power, troubleshooting 2–14
power/standby LED 1–18,
1–23
processor
removal 5–40
spare part numbers 3–10
R
real time clock (RTC) battery
removal 5–34
spare part number 3–14,
3–17
rear panel components 1–19
removal
preliminaries 4–1
procedures 5–1
replacement
preliminaries 4–1
procedures 5–1
right-side components 1–17,
1–19
RJ-11 (modem) jack
location 1–19
pin assignments A–2
RJ-45 (network) jack
location 1–19
pin assignments A–1
RTC battery
removal 5–34
spare part number 3–4,
3–17
Index–5
Index
S
Screw Kit, spare part number
3–24
screw listing C–1
SD Card slot/infrared module
removal 5–41, 5–42
spare part number 3–12
SD Card slot/infrared module
bezel
illustrated 3–17
removal 5–42
SD Card slot/infrared module
cable
disconnecting 5–31
illustrated 3–18
security cable slot 1–19
serial number 3–2, 5–2
service considerations 4–2
spare part numbers
battery pack 3–14
battery pack, 12-cell 5–5
diskette drive 3–20
display 3–4, 5–24
display cable 3–18
fan cover 3–17
feet 3–17, 5–9
hard drive 3–14, 3–19, 5–6
heat sink 3–8, 5–35
keyboard 3–6
keyboard cover 3–17
LED board cable 3–18
major components 3–4,
3–6, 3–8, 3–10, 3–12,
3–14, 3–16
mass storage devices 3–19
Index–6
memory module 3–12,
5–10
memory module/Mini PCI
compartment cover 3–17
Mini PCI communications
cards 3–12
miscellaneous cable kit
3–16, 3–18
miscellaneous plastics kit
3–4, 3–17
optical drive 3–14, 3–20,
5–15
other miscellaneous 3–23
personal video recorder
3–21
personal video recorder
cable kit 3–21
personal video recorder
devices 3–21
personal video recorder
remote 3–21
personal video recorder
remote sensor 3–21
processor 3–10, 5–39
RTC battery 3–4, 3–17,
5–34
screw kit 3–24
SD Card slot/infrared
module 3–12, 5–41
SD Card slot/infrared
module cable 3–18
speakers 5–43
system board 3–8, 5–30
thermal paste fixture tool
3–24
thermal paste kit 3–8, 3–16
Maintenance and Service Guide
Index
top cover 3–6
wireless LAN antennae
3–16
speakers
location 1–18
removal 5–44
specifications
AC adapter 6–8, 6–9
battery pack 6–10
display 6–3, 6–4, 6–5
DMA 6–15
DVD+RW/R and CD-RW
Combo Drive 6–13
DVD/CD-RW Combo
Drive 6–12
DVD-ROM drive 6–14
hard drive 6–6, 6–7
I/O addresses 6–17
interrupts 6–16
memory map 6–20
notebook 6–1
static shielding materials 4–7
S-Video jack
location 1–19
pin assignments A–3
system board
removal 5–30
spare part numbers 3–8,
5–30
system memory map 6–20
T
thermal paste fixture tool,
spare part number 3–24
thermal paste kit, spare part
number 3–8, 3–16
Maintenance and Service Guide
tools required 4–1
top components 1–23
top cover, spare part number
3–6
TouchPad 1–24
TouchPad buttons 1–24
TouchPad LED 1–24
TouchPad on/off button 1–24
TouchPad scroll zones 1–24
transporting precautions 4–4
troubleshooting
audio 2–27
Computer Setup 2–3
Diagnostics for Windows
2–9
expansion base 2–20
keyboard 2–30
modem 2–32
network 2–32
nonfunctioning device
2–20, 2–29
OS loading 2–21
overview 2–1
pointing device 2–31
power 2–14
video 2–18
troubleshooting flowcharts
2–12
U
Universal Serial Bus (USB)
port
location 1–19, 1–20
pin assignments A–2
Index–7
Index
V
vent 1–20
video troubleshooting 2–18
volume buttons 1–23
W
Windows applications key
1–22
Windows logo key 1–22
wireless button 1–24
wireless LAN antennae, spare
part number 3–16
wireless LAN card, spare part
numbers 3–12
wireless LED 1–24
workstation precautions 4–5
Index–8
Maintenance and Service Guide
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