Voicemail Set Up
Getting Started
Entering Your Mailbox the FirstT ime
The first time you dial into Business Voice Mail, you will be asked to set up your
mailbox. You will need the following information:
(You must do this before you can listen to messages)
Business Voice Mail Access Telephone Number:
Your Telephone Number with Voice Mail:
Temporary passcode (last 4 digits of your telephone number with Voice Mail):
NOTE: When you set up your mailbox, you will be prompted to create a personal Passcode
(4- to 8-digit number).
If you call from your business telephone line:
1. Dial the Business Voice Mail access telephone number.
2. Enter your default Passcode (the last four digits of your telephone number
with Business Voice Mail), then press ≠ .
3. Follow the simple voice prompts to set up your mailbox.
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your 10-digit telephone number with Business Voice Mail.
3. Enter your default Passcode (the last four digits of your telephone number),
then press ≠ .
4. Follow the simple voice prompts to set up your mailbox.
The first time you dial in to your mailbox, Business Voice Mail will prompt
you to:
Create a new Passcode (4- to 8-digit number). (See page 20.)
Record your Name. (See page 18.)
Record Personal Greeting. (See page 16.)
VPoint and MetroPoint
Message Retrieval — How to listen to messages in your mailbox:
After set-up, Business Voice Mail tells you if you have new messages. Refer to
page 12 for instructions on how to review your messages.
IMPORTANT: Callers can leave messages in your mailbox before you set up your
mailbox; interrupted dial tone on your line indicates a new message is in your
mailbox. Voice Mail will prompt you through mailbox set-up so that you can listen
to your messages.
Whenever You Want to Use Your
Business Voice Mail Service
Special Keys That are Always Available
–
If you call from your business telephone line:
When you pick up your telephone handset, if you have new messages you will
hear an interrupted dial tone.1
1. Dial the Business Voice Mail access telephone number.
2. Enter your personal Passcode, then press ≠ .
If Passcode Suppression2 is on, this step is skipped (see page 20).
3. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your telephone number with Business Voice Mail, then press ≠ .
3. Enter your personal Passcode, then press ≠ .
4. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
NOTES:
1) If you call the Business Voice Mail access telephone number from outside
your regional calling area, standard toll rates/charges will apply.
2) If you call a telephone number with Business Voice Mail, you can press –
during the mailbox greeting to be prompted to log in as a user to that
specific mailbox only, or you can press –– to be prompted to log into
another mailbox. (Not applicable for Gateway Greeting of Group Mailboxes.)
≠
Cancel, Exit or Move to a previous menu:
Press the star key for prompts to:
• Stop or cancel the current action
• Return to the previous menu
• Access your own mailbox when you have forwarded into the mailbox
service of another Business Voice Mail user in your local calling area
• Exit Voice Mail
Complete Current Action:
Press the pound key to complete the current action and move
on to the next menu.
Listening to Your Messages
From the Main Menu, press ¡ to review your messages.
Your messages will be played to you in the following order:
1. Urgent New messages (messages callers or senders have marked “Urgent”
when selecting delivery options).
2. Other New messages (will play oldest to most recent).
3. Saved messages (will play most recent to oldest).
4. Future Delivery messages (messages that YOU have recorded and stored for
a later delivery to other mailboxes).
These non-prompted options are available during message review:
When You Review Each Message
REPEAT message in its entirety
¡ Repeat
SAVE current and play next message
™ Save
Erase
ERASE current and play next message
£
PLAY current message at a slower pace
¢ Slower
Louder
PLAY current message at a LOUDER volume
∞
PLAY current message at a faster pace
§ Faster
REWIND current message 5 seconds
¶ Rewind
Pause
PAUSE current message for 10 seconds
•
ª Fast-forward FAST-FORWARD current message 5 seconds
Play current message at a SOFTER volume
0 Softer
Advance
ADVANCE to end of message
≠
≠≠ Skip (message) SKIP to next message
Return to Main Menu
– Main Menu
These options are available after message review:
After You Review Each Message
¡
™
£
¢
∞
§
≠
–
Repeat
Save
Erase
Reply w/Copy
REPEAT message in its entirety
SAVE current and play next message
ERASE current and play next message
REPLY to a message with the original message attached
(The recipient will hear your reply, then the original
message.)
Forward w/Copy FORWARD a copy of current message to
+ Your Response another mailbox1 in your local calling area
(a.k.a. “Redirect”)
Repeat Time and REPEAT Time and Date Stamp
Date Stamp
information
Skip (message) SKIP to next message; no change to message status
Main Menu
Return to Main Menu
CAUTION: During message review, if you erase a message in error, press – for option
to rescue your erased message(s). When you press – , the prompt is...“If you need to save
any messages deleted by mistake, press 1. To go to the Main Menu, press 2.”
IMPORTANT: Be sure to press 1 at this point to rescue your message(s). (If you press ™
to go to the Main Menu, you will no longer have the option to rescue the erased
message(s).)
Important Tips:
• You can repeat a message as often as necessary, but you must erase, save or
skip a message before you can hear the next one.
• Remember to check your messages on a regular basis and after long phone
conversations.
1
Or to the telephone number of a non-subscriber (local or toll-free telephone number only).
Scanning Messages
Personal Options
This feature allows you to quickly scan your messages by listening to the Time
and Date Stamp (message “envelope” information) for each message in your
mailbox.
Greetings
To scan your messages:
1. At the Main Menu, press ∞ to scan messages.
(To reach the Main Menu during message review, press – .)
2. Business Voice Mail will play the Time and Date Stamp information for the
new and saved messages in your mailbox.
3. Press ¡ if you wish to listen to a specific message.
Press – to cancel and return to the Main Menu.
NOTES:
1) New messages scan chronologically oldest to most recent; saved messages
scan chronologically most recent to oldest.
2) If the caller is a Business Voice Mail subscriber (or if a non-subscriber is
programmed into one of your Broadcast Group Lists), you will also hear the
recording for Recorded Name. (See page 30 for more information about
Broadcast Group Lists.)
3) After the message plays, Business Voice Mail will automatically resume scan
to the next message. After Time and Date Stamp for last message plays, you
will be returned to the Main Menu.
Business Voice Mail offers you the flexibility of three different types of greetings
for your callers:
Personal Greeting: record when you set up your mailbox
Alternate Greeting: record at any time as an option
Automatic Greeting: your system default greeting
The first time you dial into your mailbox, the system will prompt you to record
the Personal Greeting. After you set up your mailbox, if you prefer to use the
Automatic Greeting (system default), you can toggle the Automatic Greeting on
or off. When you toggle the Automatic Greeting off, the Personal Greeting will
play to your callers.
TIP: Research indicates callers are more likely to leave a message when you use
personalized Voice Mail greetings.
Personal Greeting
When you set up your mailbox, you will be prompted to record your Personal
Greeting. You can re-record your Personal Greeting at any time. For example,
“This is (your name and/or title) at [your company name]. My office hours are 8 a.m.
to 5 p.m., Monday to Friday. I’m not available to take your call right now, but you are
important to me. Please leave your name, telephone number and message after the
tone, and I’ll return your call promptly.”
To activate and record/change your Personal Greeting
(see diagram on page 19):
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ™ for Greetings.
3. Press £ to record/change your Personal Greeting.
The service will play your current Personal Greeting.
• Press ¡ to keep this Personal Greeting.
• Press ™ to re-record. Begin recording after the tone.
The system will replay your new Personal Greeting. Press ¡ to accept.
• Press £ to erase this Personal Greeting.
Press ¡ to continue without recording a new Personal Greeting.
Press ™ to record a new Personal Greeting.
Alternate Greeting
The Alternate Greeting allows you to leave special information for your callers for
a specific period. For example, “Hello, you have reached [your business name]. Our
hours are 8 AM to 5 PM, Monday through Friday. We are now closed. Please leave
your name, telephone number and a brief message at the tone. We will return your
call before Noon of the next working day. Thank you; we appreciate your business!”
When the special information is no longer needed, you can easily toggle to your
Personal Greeting.
To activate and record/change your Alternate Greeting:
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ™ for Greetings.
3a. Press ¢ to record/change your Alternate Greeting.
The service will play your current Alternate Greeting.
• Press ¡ to keep this Alternate Greeting.
• Press ™ to re-record. Review. Press ¡ to accept.
• Press £ to erase. Press ¡ to continue without recording.
Press ™ to record.
3b. Or press ∞ for Alternate Greeting “toggle.”Voice Mail will tell you if your
Alternate Greeting is on or off.
• If on, press ¡ to toggle off; if off, press ¡ to toggle on.
Automatic Greeting (System Default Greeting)
When you set up your mailbox, you will be prompted to record a Personal
Greeting. However, at any time after you set up your mailbox, you can revert
back to the Automatic Greeting, which is: “You have reached [your RECORDED
NAME1], please leave a message at the tone.”
How to turn ON the Automatic Greeting (applicable after you record an
Alternate Greeting):
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ™ for Greetings.
3. Press • for Automatic Greeting.
4. Press ¡ to turn the Automatic Greeting on.
How to turn off the Automatic Greeting:
1. Repeat the process to toggle the Automatic Greeting off.
When the Automatic Greeting is off, your Personal Greeting will play.
1
Voice Mail plays your telephone number for Recorded Name before your mailbox is set up; however, when
you set up your mailbox, you will be prompted to create a personal recording for Recorded Name. Your recording replaces the recording of your telephone number.
Recorded Name
Main Menu
When you set up your mailbox, you will be prompted to create a Recorded Name.
Personal Options
Recorded Name is the preface for your Automatic Greeting, (see page 17). If you
activate and use your Automatic Greeting, your callers will hear... “You have
reached [your Recorded Name], please leave a message at the tone.”
¢
Notes:
1) Suggestions for Recorded Name are personal name and/or title, name of
your business or “other,” as applicable.
2) Business Voice Mail plays your telephone number for the Recorded Name
before your mailbox is set up; however, when you set up your mailbox, you
will be prompted to create a personal recording for Recorded Name. (Your
personal recording replaces the system default recording of your telephone
number.1)
To change your Recorded Name:
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ™ for Greetings.
3. Press ¡ for Recorded Name.
4. Follow the voice prompts to create your Recorded Name.
• Press ¡ to accept. Press ™ to re-record.
Personal Options
Greetings
™
Greetings
Recorded
Name
Personal
Greeting
Alternate
Greeting
Alternate
Greeting Toggle
Automatic
Greeting
¡
£
¢
∞
•
The system will repeat your
current Greeting.
Greeting Options
Keep it
Change it
Erase it
¡
™
£
The service will play your
current recorded Name.
Press ¡ to accept.
Press ™ to re-record.
Begin recording
after the tone,
follow voice
prompts to accept.
Erase
Do Not Record
New Greeting
Record New
Greeting
¡
™
Passcode (Password)
Main Menu
To change your Passcode:
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ¡ for Personal Profile.
3. Press ¡ for Passcode Options.
4. Press ¡ to change Passcode.
5. Enter your new 4- to 8-digit Passcode (using numbers 1 through 9).
The service will play your new Passcode.
• Press ¡ to accept Passcode. Press ™ to try again.
Personal Options
¢
Personal Options
Personal Profile
¡
Personal Profile
CAUTION: To ensure privacy and security, Business Voice Mail prompts you to change your
Passcode when you set up your mailbox. We suggest that you change your Passcode periodically and use a number other than your telephone number.
Passcode Options
Passcode Suppression
Passcode Options
¡
When you activate Passcode Suppression, you can access your Voice Mail service
— from your own telephone line only — without having to enter your Passcode
every time. Convenient time saver!
To turn Passcode Suppression ON/OFF:
1. At the Main Menu, press ¢ to select Personal Options.
(To reach the Main Menu during message review, press – .)
2. Press ¡ for Personal Profile.
3. Press ¡ for Passcode Options.
4. Press ™ for Passcode Suppression.
• If Passcode Suppression is on, press ¡ to turn off.
• If Passcode Suppression is off, press ¡ to turn on.
CAUTION: When you activate Passcode Suppression, anyone with access to your
telephone line can enter your mailbox and review your messages.
1
Enter your new Passcode.
Listen to your new Passcode.
Change
Passcode
Passcode
Suppression
¡
™
Passcode Suppression
If On
If Off
On
Off
Turn Off
Turn On
¡
¡
Press ¡ to accept.
Press ™ to try again
Sending Messages
Main Menu
Sending Messages
You can record and send a message to any other Verizon Voice Mailbox in your
local calling area.FTo send messages using the Voice Mail system, you must
“address” your message, record your message and then send it. You can also
create Broadcast Group Lists which allow you to send a message to several
mailboxes at the same time .
To send a message to other Voice Mail users or Broadcast Group Lists:
1. At the Main Menu, press ™ to send a message.
(To reach the Main Menu during message review, press – .)
2. Enter the destination’s 10-digit number or the 1- or 2-digit Broadcast Group
List number for address. Press after ≠ each entry.
To send to a party with a Group Mailbox3, enter the 10-digit telephone
number with Business Voice Mail followed immediately by the appropriate
Group Mailbox number (Area Code + XXX-XXXX + Group Mailbox number
(1, 2, or 3, etc.)).
• Repeat to add additional addresses for the message.
• If you enter an incorrect address, press – to start over.
3. Press ≠ to complete addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6. Press ≠ to send your message. If you hang up without pressing ≠ , your
message will be sent. (See page 34 for descriptions of other Delivery
Options.)
™
Send Menu
To another Voice
Mail Subscriber
Enter the 10-digit
number. Press ≠
after each entry.
Then press ≠ after all
numbers are entered.
To a Broadcast
Group List
To a NonSubscriber
Enter the 1- or 2-digit
Broadcast Group List
number. Press ≠
after each entry.
Enter the 10-digit
number. Press ≠
after each entry.
Then press ≠ after all
numbers are entered.
Record your message,
then press any key
when finished.
Then press ≠ after all
numbers are entered.
Press ¡ , then follow
prompts to record a
name for this entry.
Press ™ to continue
without recording a
name for this entry.
Send Menu
Private
Future
Delivery
Return
Receipt
Urgent
Replay
Cancel
Send
Message
¡
™
£
¢
∞
–
≠
Press ≠ to Send your message
Voice Mail Overview Map
When You Review Each Message
Repeat
Main Menu
Listen to
Messages
¡
Save
Erase
After You Review Each Message
Repeat
Save
Erase
¡
™
£
¡
™
£
Slower
Louder
Faster
Reply
Forward
Time/Date
∞
§
º
≠
¢
∞
§
¢
Rewind
Pause
Fast-forward
Main Menu
¶
•
ª
–
Main Menu
Softer
Advance
–
º
Dial the number/s you would like to send
a message to. Press ≠ after each entry,
then press ≠ again when finished.
Create a Reminder
Skip
One-Time Reminder
Daily Reminder
≠
Weekday-Only Reminder
Send
Messages
Weekend-Only Reminder
Specify Days
™
Review Reminders
Create Reminders
Create
Reminders
Create a Reminder
™
£
Personal Profile
¢
Greetings
Broadcast Group
Lists
Scan
Messages
Help
Cancel/
Back Up
Skip
Ahead
∞
Special Delivery
and Personal
Receptionist
Numbers
¡
Personal Profile
™
Passcode Options
Language
≠
¡
™
£
∞
Greetings
Recorded Name
Personal Greeting
Special Delivery and
Personal Receptionist
Numbers
Special Delivery
Personal
Receptionist
Change Passcode
Passcode Suppression
Alternate Greeting
Alternate Greeting
ON/OFF
Automatic Greeting
∞
•
¡
™
All Messages
Future Delivery
Return Receipt
Urgent
Send
Cancel
¡
™
£
¢
≠
–
Edit Lists
Delete Lists
Expert English
¡
™
£
¡
™
£
Special Delivery Schedule
Special Delivery
Turn On/Off
Review Notification
Number
Special Delivery
Schedule
¡
Start Time
End Time
™
Days of Week
¡
™
£
£
Change Days of Week
Group Broadcast List
Add Lists
Regular English
Spanish
No Messages
¡
£
¢
¡
™
Private
Paging Options
Urgent Messages Only
º
–
Paging Options
Special Delivery
∞
¡
™
£
¢
∞
§
Language
Passcode Options
£
Delivery Options
Record message, then press any
key. Enter the date and time
you’d like to receive Reminder.
Personal Options
Personal
Options
Begin recording message
after the tone, then press
≠ when finished.
¡
™
£
Weekdays Only
Edit Lists
Add Numbers
Edit Numbers
Delete Numbers
Seven Days Per Week
¡
™
£
Choose Specific Days
¡
™
£
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