Culligan HD-483 Specifications
Culligan® High
Efficiency Twin
Automatic
Water
Softeners
Owners Guide
Attention
Culligan
Customer
The installation, service and maintenance of this equipment should be rendered by a qualified and trained
service technician. Your local independently operated Culligan dealer employs trained service and maintenance personnel who are experienced in the installation, function and repair of Culligan equipment. This
publication is written specifically for these individuals and is intended for their use.
We encourage Culligan users to learn about Culligan products, but we believe that product knowledge is
best obtained by consulting with your Culligan dealer. Untrained individuals who use this manual assume
the risk of any resulting property damage or personal injury.
WARNING!
NOTE
Electrical shock hazard! Prior to servicing equipment, disconnect
power supply to prevent electrical shock.
This system is not intended for use where water is microbiologically unsafe or with
water of unknown quality.
WARNING!
If incorrectly installed, operated or maintained, this product can cause
severe injury. Those who install, operate, or maintain this product
should be trained in its proper use, warned of its dangers, and
should read the entire manual before attempting to install, operate,
or maintain this product.
WARNING!
This device complies with part 15 of the FCC rules subject to the
two following conditions: 1) This device may not cause harmful
interference, and 2) This device must accept all interference received
including interference that may cause undesired operation.
This equipment complies with Part 15 of the FCC rules. Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
CAUTION!
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunicaitons line cord.
CAUTION!
This product is not to be used by children or persons with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, unless they have been given supervision or instruction.
CAUTION!
Children should be instructed not to play with this appliance.
CAUTION!
If the power cord from the transformer to the unit looks or becomes
damaged, the cord and transformer should be replaced by a Culligan
Service Agent or similarly qualified person in order to avoid a hazard.
Products manufactured and marketed by Culligan International Company (Culligan) and its affiliates are
protected by patents issued or pending in the United States and other countries. Culligan reserves the
right to change the specifications referred to in this literature at any time, without prior notice. Culligan,
AquaSensor, Tripl-Hull, and SoftMinder are trademarks of Culligan International Company or its affiliates.
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Culligan International Company
9399 West Higgins Road, Suite 1100
Rosemont, Illinois 60018
1-847-430-2800
www.culligan.com
Thank You.................................................................................................................................... 1
Contents
Specifications............................................................................................................................... 2
Introduction.................................................................................................................................. 4
How Your Water Conditioner Works............................................................................................... 5
The Culligan Process..................................................................................................................... 6
Modes of Operation...................................................................................................................... 7
Installation.................................................................................................................................... 9
Programming.............................................................................................................................. 29
Maintenance ............................................................................................................................. 42
Sanitizing Procedure .................................................................................................................. 45
Things to Check Before You Call for Service................................................................................... 46
Error Codes................................................................................................................................ 47
When and How to Bypass Your Water Softener............................................................................. 48
Performance Data Sheets
Culligan HE 9” Twin Water Softener with Soft-Minder® Meter...................................................... 49
Culligan HE 9” Twin Water Softener with Aqua-Sensor® Sensing Device....................................... 50
Culligan HE 10” Twin Water Softener with Soft-Minder® Meter.................................................... 51
Culligan HE 10” Twin Water Softener with Aqua-Sensor® Sensing Device..................................... 52
Culligan HE 12” Twin Water Softener with Soft-Minder® Meter.................................................... 53
Culligan HE 12” Twin Water Softener with Aqua-Sensor® Sensing Device..................................... 54
Culligan HE 14” Twin Water Softener with Soft-Minder® Meter.................................................... 55
Culligan HE 14” Twin Water Softener with Aqua-Sensor® Sensing Device..................................... 56
California Department of Public Health Certificates.......................................................................... 57
Important Data on Your Water Softener......................................................................................... 61
Electrical Schematic..................................................................................................................... 62
Parts List..................................................................................................................................... 63
Culligan Limited Warranty........................................................................................................... 72
Index......................................................................................................................................... 74
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iii
About this
Manual
This manual:
• familiarizes the operator with the equipment
• explains installation and setup procedures
• provides basic programming information
• explains the various modes of operation
• gives specifications and troubleshooting information
Read this Manual First
Before you operate the Culligan High Efficiency Twin Automatic Water Softener, read this manual to
become familiar with the device and its capabilities.
Safe Practices
Throughout this manual there are paragraphs set off by special headings.
Notice (or Note) is used to emphasize installation, operation or maintenance information which is important, but does not present any hazard. For example,
NOTICE
The nipple must extend no more than 1 inch above the cover plate.
Caution is used when failure to follow directions could result in damage to equipment or property.
CAUTION! Disassembly while under water pressure can result in flooding.
Warning is used to indicate a hazard which could cause injury or death if ignored.
WARNING! Electrical shock hazard! Unplug the unit before removing the
timer mechanism or cover plates!
The CAUTION and WARNING paragraphs are not meant to cover all possible conditions and situations
that may occur. Understand that common sense, caution, and careful attention are conditions which
cannot be built into the equipment. These MUST be supplied by the personnel installing, operating, or
maintaining the system.
Be sure to check and follow the applicable plumbing codes and ordinances when installing this equipment. Local codes may prohibit the discharge of sanitizing or descaling solutions to drain.
Use protective clothing and proper face or eye protection equipment when handling chemicals or tools.
NOTE The Culligan High Efficiency Twin Softener is not intended for use with water
that is microbiologically unsafe or of unknown quality without adequate
disinfection either before or after the system.
NOTE Check with your public works department for applicable local plumbing
and sanitation codes. Follow local codes if they differ from the standards
used in this manual. To ensure proper and efficient operation of the Culligan
High Efficiency Twin Softener to your full satisfaction, carefully follow the
instructions in this manual.
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Welcome To Your New World of Better Living with Culligan Water.
Thank You
The Culligan HE Twin Water Softeners with Soft-Minder® Meter and Aqua-Sensor®
sensing device are tested and certfied by the Water Quality Association (WQA) against
NSF/ANSI Standard 372, CSA B483.1, and NSF/ANSI Standard 44 for the effective
reduction of hardness (calcium and magnesium), barium, and radium 226/228, as
verified and substantiated by test data.
For installations in Massachusetts, Massachusetts Plumbing Code 248
CMR shall be adhered to. Consult your licensed plumber for installation
of this system. This system and its installation must comply with state and local regulations. The use of saddle valves is not permitted.
The Culligan HE 1” Twin water softener requires the use of a Culligan connector, PN 01023290 (plastic)
or PN 01021077 (copper).
The Culligan HE 1” Twin NC model has not been tested or certified by WQA and does not include the
Culligan connector.
The Culligan HE Twin water softener outdoor controller enclosure complies with the UL 50/50E and UL
746C standards for a NEMA 3R Enclosure Rating.
If this is your first experience having soft, conditioned water in your home, you’ll be amazed at the marvelous difference it makes. We promise that you’ll never want to be without it again.
Congratulations, too, on selecting one of the “first family” of water conditioners in the prestigious Culligan
High Efficiency Water Softeners. With Culligan’s many years of knowledge and experience in water treatment, you can be confident that the model you selected has been designed and engineered to provide
years of service with a minimum of care and attention.
Some localities have corrosive water. A water softener cannot correct this problem and so its printed
warranty disclaims liability for corrosion of plumbing lines, fixtures or appliances. If you suspect corrosion,
your Culligan Dealer has equipment to control the problem.
NOTICE
Sodium Information: Water softeners using sodium chloride for regeneration add sodium to the water. Persons who are on sodium restricted diets
should consider the added sodium as part of their overall sodium intake.
Serial Numbers
The control valve serial number is located on the back of the timer case.
The media tank serial number is located on the top surface of the tank.
NOTE DO NOT remove or destroy the serial number. It must be referenced on
request for warranty repair or replacement.
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1
Specifications
Culligan High Efficiency Twin Water Conditioners with
Aqua-Sensor® Device or Soft-Minder® Meter—Downflow Regeneration
Model
9" Model
Control Valve
10" Model
12" Model
14" Model
1” Reinforced Thermoplastic w/ HE Circuit Boards
Overall Conditioner Ht
56 in
62 in
Media Tank Design
60 in
73 in
Quadra-Hull™
Media Tank Dimensions
(Dia x Ht)
Salt Storage Tank
Dimensions (Dia x Ht)
Exchange Media, Type
and Quantity
Underbedding, Type and
Quantity
Exchange Capacity @
Salt Dosage Per Recharge
(per tank)
9 x 48 in
10 x 54 in
12 x 52 in
14 x 65 in
18 x 43 in
18 x 43 in
18 x 43 in
24 x 42 in
Cullex® Media, 1.0 ft3
Cullex Media, 1.5 ft3
Cullex Media, 2.0 ft3
Cullex Media, 3.0 ft3
Cullsan®
Underbedding, 12 lb
Cullsan
Underbedding, 15 lb
Cullsan
Underbedding, 20 lb
Cullsan
Underbedding, 25 lb
17,854 gr @ 4.0 lb
26,781 gr @ 6.0 lb
31,352 gr @ 7.0 lb
51,726 gr @ 12 lb
27,108 gr @ 8.0 lb
40,662 gr @ 12.0 lb
48,458 gr @ 16.0 lb
75,582 gr @ 24 lb
31,736 gr @ 12.0 lb
47,604 gr @ 18.0 lb
59,267 gr @ 24.0 lb
88,549 gr @ 36 lb
4,463 gr/lb @ 4 lb
salt dosage
4,463 gr/lb @ 6 lb
salt dosage
4,479 gr/lb @ 7 lb
salt dosage
4,310 gr/lb @ 12 lb
salt dosage
Freeboard to Media2
14.5 in
14.5 in
16 in
25 in
Freeboard to
Underbedding3
44.5 in
47.5 in
46 in
59 in
Salt Storage Capacity
375 lb
375 lb
375 lb
600 lb
9.0 gpm @ 11 psi
9.4 gpm @ 12 psi
10.0 gpm @ 10 psi
10.6 gpm @ 11 psi
10.8 gpm @ 15 psi
11.0 gpm @ 15 psi
12.6 gpm @ 15 psi
12.8 gpm @ 15 psi
75 gpg
99 gpg
99 gpg
99 gpg
Efficiency rated dosage1
(per tank)
Rated Service Flow @ Pressure Drop
Auxiliary Flow Rate4
Total Hardness, Maximum
Total Iron, Maximum
5 ppm
Hardness to Iron Ratio,
Minimum
8 gpg to 1 ppm
Operating Pressure
20-125 psi (138–862 kPa)
Operating Pressure
(Canada)
20-90 psi (138–621 kPa)
Operating Temperature
33-120°F (0–49°C)
Electrical Requirements
24V/60 Hz
Electrical Power Consumption, Min/Max
Drain Flow, Maximum5
Recharge Time, Average
Recharge Water
Consumption, Average6
6
8.4 watts/21.6 watts
2.5 gpm
2.5 gpm
3.0 gpm
5.3 gpm
78 minutes
67 minutes
62 minutes
76 minutes
47 gallons
45 gallons
67 gallons
155 gallons
1
The efficiency rated dosage is only valid at the stated salt dosage and is efficiency rated according to NSF/ANSI Standard 44.
2
Measured from top of media to top surface of tank threads (backwashed and drained).
3
Measured from top of underbedding to top surface of tank threads.
Auxiliary flow rates do not represent the maximum service flow rate used for determining the softener’s rated capacity and efficiency and that continuous
operation at these flow rates greater than the maximum service flow rate may affect capacity and efficiency performances.
4
2
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5
Backwash at 120 psi.
6
10 minute backwash, 4 lb. 9” model, 6 lb. 10” model, 7 lb. 12” model, or 12 lb. 14” model salt dosage.
Culligan High Efficiency Twin Softener—Upflow Regeneration
Model
9" Model
Control Valve
10" Model
1” Reinforced Thermoplastic with HE Circuit Board
Overall Conditioner Height
56 in
62 in
Media Tank Design
Quadra-Hull™
Media Tank Dimensions (Dia x Ht)
9 x 48 in
10 x 54 in
Salt Storage Tank Dimensions (Dia x Ht)
18 x 43 in
Exchange Media, Type and Quantity
Underbedding, Type and Quantity
Exchange Capacity @ Salt Dosage Per Recharge (per tank)
Efficiency Rated Dosage (per tank)
1
Proportional Brining Efficiency Rating (per tank)
Freeboard to Media
2
3
Freeboard to Underbedding
4
Cullex® Media, 1.0 ft3
Cullex Media, 1.5 ft3
Cullsan® Underbedding, 12 lb
Cullsan Underbedding, 15 lb
9,792 gr @ 2.0 lb
30,081 gr @ 6.0 lb
17,366 gr @ 4.0 lb
47,726 gr @ 12.0 lb
27,306 gr @ 8.0 lb
54,975 gr @ 18.0 lb
4,896 gr/lb @ 2 lb salt dosage
5,014 gr/lb @ 6 lb salt dosage
5,760 gr/lb @ 2 lb salt dosage
5,898 gr/lb @ 6 lb salt dosage
14.5 in
14.5 in
44.5 in
47.5 in
Salt Storage Capacity
Rated Service Flow @ Pressure Drop
Auxiliary Flow Rate5
375 lb
9.0 gpm @ 11 psi
9.4 gpm @ 12 psi
10.8 gpm @ 15 psi
11.0 gpm @ 15 psi
Total Hardness, Maximum
30 gpg
Total Iron, Maximum
2 ppm
Hardness to Iron Ratio, Minimum
8 gpg to 1 ppm
Operating Pressure
20-125 psi (138–862 kPa)
Operating Pressure (Canada)
20-90 psi (138–621 kPa)
Operating Temperature
33-120°F (0–49°C)
Electrical Requirements
24V/60 Hz
Electrical Power Consumption, Min/Max
2.2 gpm
2.3 gpm
Recharge Time, Average7 Recharge Water
68 minutes
57 minutes
Consumption, Average7
33 gallons
35 gallons
Drain Flow, Maximum6
1
8.4 watts/21.6 watts
The efficiency rated dosage is only valid at the stated salt dosage and is efficiency rated according to NSF/ANSI 44.
The Proportional Brining Efficiency Rating assumes a 20 percent reserve capacity at the time of regeneration that is typical of what the manufacturer expects
under real-world operation. Proportional brining is not measured by NSF/ANSI 44, and so this cliam is not, and can not, be rated to NSF/ANSI 44.
2
3
Measured from top of media to top surface of tank threads. (backwashed and drained).
4
Measured from top of underbedding to top surface of tank threads.
Auxiliary flow rates do not represent the maximum service flow rate used for determining the softener’s rated capacity and efficiency and that continuous
operation at these flow rates greater than the maximum service flow rate may affect capacity and efficiency performances.
5
6
Backwash at 120 psi (830 kPa).
7
5-minute backwash, 2 lb. 9” model, 6 lb. 10” model salt dosage
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3
Introduction
It’s All So Easy, So Economical, So Efficient, So Enjoyable!
Kind To Skin And Complexion
Soft water will help prevent red, itchy or dry skin because there are no hardness impurities to cause soreness, no soap curd to coat the skin. Shaving is easier, smoother—either with a blade or electric shaver.
Bathing And Showering
You’ll use far less soap with conditioned water. Use your soap very sparingly—not as you did before soft
water. Just a quick rinse removes all lather, leaving your skin pleasantly smooth and silky because now it’s
free of sticky soap curd and film.
Saves Washing Costs. Helps Control Environmental Pollution
Soft water washes whiter and cleaner with less soap or detergent. Because the hardness impurities are reduced, your soap can concentrate solely on washing. People usually find that they can reduce the amount
of soap they use substantially. If you normally use a cup per wash load with hard water, try using 1/3 cup
depending on the size of your wash load and the degree of soil. Different amounts are required, but you
can use less with softened water. An added bonus is the fact that your washable fabrics will last longer.
Super Hair Conditioning
Soft water is great for scalp and hair care. No insoluble deposits are formed. Hair is shinier, softer, more
manageable. Reduce the amount of shampoo you have normally used.
Dishes Are A Delight
Washed by hand or in a dishwasher, glassware, dishes and silver wash cleaner, easier. Follow your
dishwasher manufacturer’s instructions. Soft water promotes sanitation because no greasy hard water film
can form to collect or harbor bacteria.
Easier Housekeeping, Gleaming Fixtures
You’ll be amazed at the marvelous difference. Just a swish of the cloth, and the bathtub or shower and
fixtures are clean and sparkling. Imagine, no scouring! No hard water scum to cause rings, streaks, spots
and stains. To keep their gleaming luster, simply wipe fixtures with a towel after use. Formica, tile, walls,
floors, woodwork surfaces clean easier, stay clean longer. You’ll save on cleaning aids and save on time.
Saves Water-Heating Energy, Helps Water-Using Appliances
Soft water reduces the formation of rock-like hard water scale that encrusts water heaters, hot water pipes,
shower heads, and water-using appliances. This scale can cause premature maintenance and failure.
Elimination of hard water also provides substantial energy savings because scale acts as an insulator,
wasting electricity or gas used to heat water.
Water For Lawns And Household Plants
If possible, lawn sprinkling faucets should be supplied with hard water primarily because it is uneconomical to soften so much water.
Household plants are much more sensitive than lawns with respect to the kind of water which is best. First,
because they receive no rainfall and, second, there is little or no drainage of the soil. Preferably they
should be watered with rainwater or water which is low in mineral content such as distilled or demineralized water. Softened water is not recommended for house plants because a build-up of sodium in the soil
may interfere with efficient absorption of water by the plant root system. Additional information may be
obtained from your independently operated Culligan dealer.
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Why Water Gets Hard And How It Is Softened
All of the fresh water in the world originally falls as rain, snow, or sleet. Surface water is drawn upward
by the sun, forming clouds. Then, nearly pure and soft as it starts to fall, it begins to collect impurities as it
passes through smog and dust-laden atmosphere. And as it seeps through soil and rocks it gathers hardness, rust, acid, unpleasant tastes and odors.
How Your
Water
Conditioner
Works
Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Because of this,
in earlier times people who wanted soft water collected rainwater from roofs in rain barrels and cisterns
before it picked up hardness from the earth.
Some localities have corrosive water. A softener cannot correct this problem and so its printed warranty
disclaims liability for corrosion of plumbing lines, fixtures or appliances. If you suspect corrosion, your
Culligan Man has equipment to control the problem.
Iron is a common water problem. The chemical/physical nature of iron found in natural water supplies is
exhibited in four general types:
1. Dissolved Iron—Also called ferrous or “clear water” iron. This type of iron can be removed
from the water by the same ion exchange principle that removes the hardness elements, calcium
and magnesium. Dissolved iron is soluble in water and is detected by taking a sample of the
water to be treated in a clear glass. The water in the glass is initially clear, but on standing
exposed to the air, it may gradually turn cloudy or colored as it oxidizes.
2. Particulate Iron—Also called ferric or colloidal iron. This type of iron is an undissolved particle of iron. A softener will remove larger particles, but they may not be washed out in regeneration effectively and will eventually foul the ion exchange resin. A filtering treatment will be
required to remove this type of iron.
3. Organic Bound Iron—This type of iron is strongly attached to an organic compound in the
water. The ion exchange process alone cannot break this attachment and the softener will not
remove this type of iron.
4. Bacterial Iron—This type of iron is protected inside a bacteria cell. Like the organic bound
iron, it is not removed by a water softener.
When using a softener to remove both hardness and dissolved iron it is important that it regenerates more
frequently than ordinarily would be calculated for hardness removal alone. Although many factors and
formulas have been used to determine this frequency, it is recommended that the softener be regenerated
when it has reached 50–75 percent of the calculated hardness alone capacity. This will minimize the
potential for bed fouling. (Iron removal claims have not been verified by the Water Quality Association.)
If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep
the bed from coating with iron. Even when operating a softener on water with less than the maximum
of dissolved iron, regular cleanings should be performed. Clean every six months or more often if iron
appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the
directions on the container.
CAUTION!
Do not use where the water is microbiologically unsafe or with water
of unknown quality without adequate disinfection before or after the
unit.
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5
The Culligan
Process
Your Culligan water conditioner consists of three basic components, (A) the Control Valve, (B) the Mineral
Tank, and (C) the Brine System.
A. Control Valve
The exclusive Culligan control valve automatically
performs a variety of tasks that are necessary for the
proper operation of your water conditioner. These tasks,
commonly referred to as cycles or operating positions,
are Service, Regeneration, and Brine Refill.
1. Service: While the control valve is in the
service cycle, hard water is directed down
through the column of Cullex® resin where
hardness minerals are removed from the
water. The softened water is then directed into
your household plumbing lines. The ability of
the Cullex resin to remove hardness minerals
needs to be periodically replenished; this is
referred to as …
2. Regeneration: While the control valve is in
the regeneration cycle, water is first directed
up through the column of Cullex resin to flush accumulated sediment out of the resin and down
the drain. Then, the regenerant brine solution is slowly drawn from the bottom of the salt storage
tank of the Brine System and is directed down through the column of Cullex resin, restoring the
ability of the resin to remove hardness minerals from your water supply. Once completed, the
regeneration cycle is followed by …
3. Brine Refill: While the control valve is in the brine refill cycle, a predetermined amount of
water is directed to the salt storage tank of the Brine System so that additional salt can be dissolved to provide the brine solution that will be needed for the next regeneration cycle.
B. The Mineral Tank
The Mineral Tank contains the Cullex resin column, Cullsan® underbedding, and an outlet manifold (the
Culligan Municipal also includes carbon media for chlorine taste & odor reduction). The number of gallons
of hard water that can be softened by the Cullex resin column before it needs regeneration is called the
“capacity” of the resin column, and depends upon the amount of hardness minerals in each gallon of
water (expressed as grains per gallon) and upon the amount of regenerant brine solution (expressed as
pounds of salt) passed through the resin column during regeneration.
Your Culligan service person, taking into account the hardness of your water and the amount of softened
water your household may reasonably expect to use each day, has carefully established how often the
softener will regenerate and how much salt will be used for each regeneration. This will ensure that all of
your soft water needs will be fulfilled without using an excessive amount of salt.
C. The Brine System
The Brine System consists of a salt storage container and hydraulic Dubl-Safe™ valve. The salt storage container holds the salt that is used to make the regenerant brine solution. The hydraulic Dubl-Safe valve limits
the amount of water that is returned to the salt storage tank during the brine refill cycle.
Because a predetermined amount of salt is dissolved with each brine refill cycle, the salt must be periodically replenished in order to maintain efficient operation. Your Culligan service person will be able to tell
you about how often salt must be added to the salt storage container.
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Water Meter Mode
In water meter mode, the controller keeps track of the quantity of water that has flowed through the resin
bed. Based on the influent water hardness and the hardness capacity of the resin bed, a service life expectancy in the quantity of softened water is calculated and programmed into the control. When the set point
is reached, regeneration is triggered. If the predict mode is not selected the regeneration will start at time
of regeneration. In immediate mode the regeneration starts as soon as the regeneration signal is provided.
If time clock backup is set and the capacity has not been exhausted but the days since last regen is greater
than time clock backup, setting the softener will immediately regenerate.
Modes of
Operation
Aqua-Sensor® Mode
The Aqua-Sensor is a conductivity probe that senses when the hardness front passes through the resin
bed. It functions independently of the influent water hardness so therefore, is useful in conditions when the
influent water hardness varies throughout the year. It provides for the most efficient mode of operation. In
addition to sensing when a resin bed is exhausted, it can also be used to determine when the brine solution is rinsed from the resin bed during the Brine Draw/Slow Rinse cycle triggering the control to move to
fast rinse. This patented feature provides water savings by optimizing the amount of rinse water required
to completely rinse out the resin bed.
Smart Brine Tank Probe
The smart brine tank probe monitors conditions inside the brine tank. It predicts when salt needs to be
added to the brine tank, detects the presence of salt-bridging, eductor line plugging and brine tank overfilling.
Wireless Remote Control
The wireless remote control displays the current status of the water softener or filters and allows for remote
control. It can be located up to 200 feet away from the softener (depending upon building construction
materials). The wireless remote displays information about softener performance, problems, days of salt
remaining and allows remote control for regeneration.
The wireless remote control is designed to communicate at 915 MHz and to work without interference with
other 915 MHz devices such as cordless telephones and baby monitors.
Modem
The modem allows for the system to be remotely monitored detecting problems before they occur, to schedule salt delivery when it is needed and to keep the system software up to date with the latest advances.
Manual Regeneration
Manual regeneration can be initiated via the softener control valve or wireless remote display. Manual
regeneration can be initiated to begin regeneration immediately or that night. To immediately initiate regeneration, press and hold
for at least ten (10) seconds. To cancel a delayed regeneration, press and
hold
for at least five (5) seconds.
Predict Mode
The Predict Mode is used with the flow meter to determine the optimum regeneration point. Before the regeneration starts, the control will compare the remaining capacity value with the average daily water use.
If the average daily water usage is less than the reserve capacity, the controller will wait 24 more hours
before regeneration. If the reserve capacity is less than the average daily water usage, the control will
initiate regeneration. This works in delay mode only. At any time, if the total capacity value is reached,
the control will initiate an immediate regeneration.
Pre-Rinse Mode
The Pre-rinse mode is used to pre-rinse the softener resin bed or filter media. The pre-rinse in flow meter
mode will occur after the control has sensed that no water has flowed through the control for a period of X
hours (can be set through the programming menu). When the control is in this mode, once the X amount
01023052
7
of hours have elapsed the control will cycle to the fast rinse position for the pre-set length of minutes and
then return to the home or service position.
Down Flow Regeneration
Water and regenerate flow downward through the media tank.
Up Flow Regeneration
Water flow is downward and regenerate flow is upward through the media tank. The significance of this
is that regeneration will be most effective in those parts of the resin bed which are treated with the freshest
regenerate solution. There will tend to be less hardness leakage with up-flow regeneration.
Proportional Brining
The control monitors your softened water usage making only enough brine to regenerate that part of the
resin bed that has been exhausted. In this way the amount of salt used relates directly to the amount of
softened water used, making it more efficient and cost effective. Proportional brining can only be used
with upflow regeneration. The Aqua-Sensor or meter can be used to initiate a regeneration.
Dial-a-Softness®
Dial-a-softness is a manual adjustment built into the control valve that allows for variable hardness bypass
into the softened water. The hard water bypass can be adjusted from 0% to 30%. The Dial-a-Softness also
increases the softener capacity in proportion to the percent hard water bypass (less salt used).
8
01023052
NOTE Read this section entirely before starting the installation. Follow all applicable
plumbing and electrical codes.
Installation
Component Description
The water conditioner is shipped from the factory in a minimum of five cartons. With the exception of
media containers, remove all components from their cartons and inspect them before starting installation.
Control Valve Assembly
Includes the control valve, bypass valve, and meter. Small parts packages will contain additional installation hardware, and the conditioner Owner’s Guide.
Media Tank
Includes Quadra-Hull™ media tank complete with Cullex® ion exchange resin, underbedding and outlet
manifold (12” and 14” tanks are shipped without media).
Salt Storage Tank Assembly
Includes salt storage container with support plate and Dubl-Safe™ brine refill valve and chamber.
Tools and Materials
The following tools and supplies will be needed, depending on installation method.
NOTE Check and comply with your state and local codes. You must follow these
guidelines.
For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR
shall be adhered to. Consult your licensed plumber for installation of this
system. This system and its installation must comply with state and local
regulations. The use of saddle valves is not permitted.
All Installations
• Safety glasses
• Phillips screwdrivers, small and medium tip.
• Gauge assembly (PN 00304450 or equivalent)
• Silicone lubricant (PN 00471507 or equivalent)—Do Not Use Petroleum-Based Lubricants
• A bucket, preferably light-colored
• Towels
Special Tools
• Torch, solder and flux for sweat copper connections
• Use only lead-free solder and flux for all sweat-solder connections as required by state and federal
codes.
• Threading tools, pipe wrenches and thread sealer for threaded connections.
• Saw, solvent and cement for plastic pipe connections.
01023052
9
Materials
• Brine line, 3/8” (PN 01009819 or equivalent)
• Drain line, 1/2” (PN 00303082, gray, semi-flexible; PN 00331946, black, semi-rigid; or
equivalent)
• Thread sealing tape
• Pressure reducing valve (if pressure exceeds 125 psi [860 kPa])
• Pipe and fittings suited to the type of installation
• Water softener salt (rock, solar or pellet salt formulated specifically for water softeners)
Application
Water Quality
Verify that raw water hardness and iron are within limits. Note the hardness for setting the salt dosage
and recharge frequency.
Iron is a common water problem. The chemical/physical nature of iron found in natural water supplies is
exhibited in four general types: Dissolved Iron, Particulate Iron, Organic Bound Iron and Bacterial Iron.
Hardness sample kits are available through your local Culligan dealer.
Pressure
If pressure exceeds 125 psi (860 kPa), install a pressure reducing valve (see materials checklist). On private water systems, make sure the minimum pressure (the pressure at which the pump starts) is greater than
20 psi (140 kPa). Adjust the pressure switch if necessary.
CAUTION! Do not use where the water is microbiologically unsafe or with
water of unknown quality adequate disinfection before or
after the unit.
CAUTION! The use of a pressure reducing valve may limit the flow of
water in the household.
Temperature
Do not install the unit where it might freeze, or next to a water heater or furnace or in direct sunlight.
Outdoor installation is not recommended, and voids the warranty. Use the Culligan Outdoor HE softener
for outdoor installations. The Culligan Outdoor HE softener has been certified by Underwriter’s Laboratories for outdoor installation. If installing in an outside location, you must take the steps necessary to assure
the softener installation plumbing, wiring, etc. Areas well protected from the elements (sunlight, rain, wind,
heat, cold), contamination, vandalism, etc. as when installed indoors.
Location
Space Requirements
Allow 6–12 inches (15–30 cm) behind the unit for plumbing and drain lines and 4 feet (1.3 meters) above
for service access and filling the salt container.
Floor Surface
Choose an area with solid, level floor free of bumps or irregularities. Bumps, cracks, stones and other
irregularities can cause the salt storage tank bottom to crack when filled with salt and water.
10
01023052
Drain Facilities
Choose a nearby drain that can handle the rated drain flow (floor drain, sink or stand pipe). Refer to “Table 3. Height of Discharge Above Floor Level Operating” on page 22, for maximum drain line length.
NOTE Most codes require an anti-siphon device or air gap. Observe all local
plumbing codes and drain restrictions. The system and installation must
comply with all state and local laws and regulations.
Electrical Facilities
A 10-foot cord and wall mount plug-in transformer are provided. The customer should provide a receptacle, preferably one not controlled by a switch that can be turned off accidentally. Observe local electrical
codes.
NOTE The softener works on 24 Volt/60 Hz electrical power only. Be sure to use the
included transformer. Be sure the electrical outlet and transformer are in an
inside location to protect from moisture. Properly ground to conform with all
governing codes and ordinances. Observe all local plumbing codes and drain
restrictions. The system and installation must comply with all state and local
laws and regulations.
NOTE PN 01020620 and PN 01018133 plug-in transformer are rated for indoor
installations only.
01023052
11
Placement
NOTE Read this section entirely before starting the installation. Follow all applicable
plumbing and electrical codes.
Refer to Figure 1 for system placement.
1. With the exception of media containers, open the remaining containers, remove all the components, and inspect them before starting installation.
2. Set the media tank on a solid, level surface near water, drain and electrical facilities.
3. Set the brine system on a flat, smooth, solid surface as near the media tank as possible.
Tank Assembly
9” and 10” tanks are filled with media at the factory.
1. Before the unit can be connected to the plumbing, you must insert the manifold and load the
media into the tank for 12” and 14” units.
CAUTION! Do not lay the tank down unless a suitable lifting device
is available. Personal injury and damage to the unit can
result if dropped.
Position the Mineral Tank(s)
Determine the location for the mineral tanks(s) prior to loading, because they will be difficult to move after
the underbedding and gravel are loaded.
Treated Water Out
Hard Water In
To Hose
Bibs
Drain Line
Heater
Air Gap
(2X Pipe Diameter
or 1 inch, whichever
is larger)
Brine Tank
Water
Meter
or
Pump
Figure 1. HE Twin system placement.
12
01023052
Load the Tank (12” and 14” Tanks)
Position the tank so that the Culligan® logo is in the front.
2. Remove the inlet strainer.
3. Install the outlet manifold into the tank (Figure 2).
4. Cover the tops of the manifolds with a clean rag.
5. Using a large-mouth funnel, load the Culligan underbedding
through the top of the tank.
CAUTION! DO NOT allow the outlet manifold
to move when loading the media.
The manifold must remain vertical
to ensure a good seal at the gasket.
Rap the tank near the bottom with a
rubber mallet to level the sand.
6. Load the tank with the Cullex® ion exchange resin. Leveling is not
required.
7. Remove the funnel.
8. Install the inlet strainer making sure to thread the strainer until it
bottoms out on the tank thread. Failure to install the strainer correctly can cause the control to leak.
Figure 2. HE Softener tank.
01023052
13
Install Aqua-Sensor
1. Measure the sensor cable length as shown in Figure 2 and Table 1 (the Aqua-Sensor cord is set
at the factory for a 9” tank).
Tank Model
Dimension Y
9” Quadra-Hull™ Tank
40"
10” Quadra-Hull Tank
44"
12” Quadra-Hull Tank
42"
14” Quadra-Hull Tank
52"
Table 1. HE cable lengths.
NOTE Use only one Aqua-Sensor probe for HE Twin
applications.
2. Loosen the small Aqua-Sensor Plug; a needle-nose pliers works
best. See Figure 3.
Small
Aqua-Sensor®
Plug
3. Moisten the cable sheath and slide the cable grip up or down to
the proper cable length.
4. Tighten the small Aqua-Sensor plug so that the fitting cannot slide
along the cable.
NOTE There must be no kinks or bends in the cable.
5. Insert the probe and cable through the Aqua-Sensor port.
6. Tighten the Aqua-Sensor plug into the Aqua-Sensor port.
Figure 3. Aqua-Sensor plug.
NOTE The media tank must be backwashed so that the Aqua-Sensor probe can
fall into the proper position. See “Recommended Aqua-Sensor® Start-Up
Procedure” on page <?>.
Mount the Control Valve
See Figure 4 for an illustration on mounting the control valve to the tank.
1. Assemble the O-rings, located in the parts pack, to the tank adapter.
2. The valve adapter O-ring sits on the first step on the adapter. See Figure 5.
NOTE Do not push the top O-ring down to the flange surface on the adapter.
NOTE The larger of the two O-rings in the parts should be positioned between the
adapter and the valve. Do not stretch the smaller O-ring onto the top of the
tank adapter.
3. Lubricate only the top O-ring on the tank adapter and the outlet manifold o-ring with silicone
lubricant.
4. Screw the adapter into the tank until the adapter bottoms out on the tank flange.
NOTE The adapter only needs to be tightened hand-tight to the tank flange.
5. Align the manifold with the center opening in the valve, and firmly press the valve onto the
adapter.
14
01023052
NOTE Make sure to push the valve straight down onto the manifold. If the valve is
cocked, it may cause the O-ring to slip off the manifold.
6. Assemble the tank clamp to the control, and tighten the clamp screw.
NOTE The clamp and valve will be able to rotate on the tank until pressure is
applied.
Add O-Rings
O-Ring
Figure 5. Valve adapter O-ring.
Figure 4. Mounting the control valve.
Backwash Flow Control, Eductor Nozzle—Throat
Use the recommended backwash flow control, eductor nozzle, and eductor throat for various size tanks.
See Table 2.
Refer to Figure 6 through Figure 9 and instructions below for changing the backwash flow control, eductor
nozzle, and eductor throat.
Unit
Backwash Flow
Nozzle
Throat
Brine Refill Flow
9" Upflow
2.5–3.1 gpm (#2 Brown)*
Blue*
Gray*
0.45 gpm
10" Upflow
2.5–3.1 gpm (#2 Brown)*
Blue
White
0.45 gpm
9" Downflow
2.5–3.1 gpm (#2 Brown)*
Blue*
Light Brown*
0.45 gpm
10" Downflow
2.5–3.1 gpm (#2 Brown)*
Beige
Light Brown
0.45 gpm
12" Downflow
3.0–3.2 gpm (#3 Green)
Beige
Light Brown
0.8 gpm
14" Downflow
5.3 gpm (Black)
Green
Blue
0.8 gpm
* Shipped assembled inside the control standard from factory
Table 2. Flow Restrictors.
NOTE For upflow models, the backwash and fast rinse default times are set at five
(5) minutes.
01023052
15
Eductor Nozzle and Throat Replacement
Refer to Figure 6 and the instructions below when changing the eductor nozzle and throat.
1. Remove the eductor cap clip.
2. Remove the eductor cap.
3. Remove the eductor assembly.
4. Remove the eductor screen from the assembly
5. Remove the blue nozzle and replace it with the correct nozzle. See Table 2.
6. Make sure to put the O-ring on the nozzle.
7. Replace the eductor throat if required.
8. Reverse the procedure to reassemble.
NOTE Observe the orientation of the arrow on the eductor cap. The arrow faces
down for downflow regeneration applications; the arrow faces up for
upflow/proportional brining regeneration applications.
Clip
Throat
Eductor Cap
Screen
Nozzle
Figure 6. Removing the eductor nozzle and throat.
Backwash Flow Control Replacement
Refer to Figure 7 through Figure 9, Table 2, and instructions below to replace the backwash flow control.
1. Remove the cover by releasing the cover fastener from the control valve. See Figure 7 and
Figure 8.
2. Remove the drain clip and pull the drain elbow straight off. See Figure 9.
3. Remove the backwash flow control located behind the elbow.
4. Install the correct backwash flow control. See Table 2.
5. Reverse the procedure to reassemble.
NOTE The number on the flow control should face into the valve body.
NOTE Do not re-install the cover until the drain line tubing is connected.
16
01023052
A
Figure 7. HE softener cover fastener clip.
Brine Elbow
Figure 8. Removing the HE softener cover.
Filter
Drain Elbow Flow Control
Clips
Figure 9. Removing the drain elbow and brine elbow.
Attaching the Cover
Once the drain and brine line is connected re-attach the cover. Refer to the below instructions and Figure
10 through Figure 12.
1. Insert the two pins on the top of the cover into the two holes on top of the frame; the cover
should be slightly angled. See Figure 10.
2. Rotate the cover downward inserting the two pins on the side of the cover into the two holes on
side of the frame. See Figure 11.
3. Attach the cover fastener onto the control valve. See Figure 12.
01023052
17
Figure 10. Cover fastener clip.
Figure 11. Reattaching the HE softener cover.
Push down
into place
A
Cover
Fastener
Figure 12. Reattaching the cover fastener.
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01023052
Dial-a-Softness
Dial-a-Softness is a manual adjustment built into
the control valve that allows for variable hardness
bypass into the softened water. The hard water
bypass can be adjusted to produce 1–3 gpg
hardness bleed. Shipped from the factory the Dial-a-Softness knob is set to the “SOFTEST” position
(no hard water bypass). See Figure 13.
To set the Dial-a-Softness:
1. Locate the Dial-a-Softness knob on the
control valve.
2. Set the Dial-a-Softness knob to position
Figure 13.Dial-a-Softness knob.
A, B, or C as outlined in the table
below, based on raw water hardness; this should produce a 1–3 gpg hardness bleed.
Letter on Dial-a-Softness Knob
1–3 gpg Hardness Bleed
SOFTEST
0
A
Greater than 20 gpg
B
Between 10–20 gpg
C
Less than 10 gpg
NOTE The HE Twin must take into account the adjusted capacity if the Dial-a-Softness
was changed. See Advanced System Setup to update the Dial-a-Softness
setting.
Plumbing Connections
Shipped with each softener is a Culligan® bypass valve, which is used to connect the softener to the
plumbing system. The bypass allows the softener to be isolated from the water service line if service is
necessary while still providing water to the home. The bypass valve can be directly plumbed into the
system, or can be connected with the following optional sweat connection kits.
• P/N 01010783
1” Sweat Copper Adapter Kit
• P/N 01016564
3/4” Sweat Copper Adapter Kit
• P/N 01016565
3/4” Elbow Sweat Copper Adapter Kit
• P/N P1018757
1” NPT Plastic Elbow Adapter Kit
• P/N P1018758
1” NPT Plastic Installation Kit
CAUTION! Close the inlet supply line and relieve the system
pressure before cutting into the plumbing! Flooding
could result if not done!
CAUTION! When making sweat connections, use care to keep heat
away from the plastic nuts used to connect the plumbing
to the bypass. Damage to these components might result
otherwise.
01023052
19
Bypass Valve Installation
Refer to Figure 14 and the instructions below to connect the meter, bypass valve, and interconnecting
pipe.
1. All HE Twin units are equipped with a Soft-Minder® meter. The meter is installed on the outlet
side of control valve #2 (the meter is located in control valve #1 small parts kit). Connect the
HE Twin meter wire harness to the meter (the meter wire harness is located in control valve #2
small parts kit). The meter body fits in the same space as the coupling between the control valve
and the bypass. Make sure the arrow on the flow meter is pointing in the direction of the flow.
2. The bypass valve connects directly to the control valve with the meter and coupling and two
assembly pins. Lubricate all O-rings on the couplings/meter with silicone lubricant.
3. Connect the interconnecting pipe. The interconnecting pipe is connected to the outlet of Control
#1 and the inlet of Control #2.
Assembly Pin
MAIN
VALVE #1
Brine
Connection
VALVE #2
Coupling
Bypass
Brine Connection
Bypass
Coupling
Connected to
Circuit Board on
Valve #1
Connected to
Flow Meter on
Valve #2
Interconnecting Pipe
Flow Meter
Figure 14. Bypass valve assembly.
NOTE If the ground from the electrical panel or breaker box to the water meter or
underground copper pipe is tied to the copper water lines and these lines
are cut during installation of the bypass valve, an approved grounding strap
must be used between the two lines that have been cut in order to maintain
continuity. The length of the grounding strap will depend upon the number
of units being installed. In all cases where metal pipe was originally used
and is later interrupted by the bypass valve to maintain proper metallic pipe
bonding, an approved ground clamp c/w not less than #6 copper conductor
must be used for continuity. Check your local electrical code for the correct
clamp and cable size.
20
01023052
4. To bypass, turn the blue knob clockwise (see directional arrow on end of knob) until the knob
stops as shown. DO NOT OVERTIGHTEN! (Figure 15). To return to service, turn the blue knob
counter-clockwise (see directional arrow on the end of knob) until the knob stops as shown. DO
NOT OVERTIGHTEN! (Figure 16).
Figure 15.Turn blue bypass knob clockwise.
About 1-1/4”
A screwdriver shank may be
used in the slot as a lever for
extra turning force if needed.
Figure 16.Turn bypass knob counter-clockwise.
Drain Line Connection
Refer to Table 3 for drain line length and height limitations under the applicable tank size.
1. Remove 1/2” pipe clamp from the small parts pack included with the control.
2. Route a length of 1/2” drain line from the drain elbow to the drain.
3. Fasten the drain line to the elbow with the clamp.
4. Secure the drain line to prevent its movement during regeneration. When discharging into a
sink, or open floor drain, a loop in the end of the tube will keep it filled with water and will
reduce splashing at the beginning of each regeneration.
NOTE Waste connections or drain outlets shall be designed and constructed to
provide for connection to the sanitary waste system through an air gap of
two pipe diameters or 1 inch, whichever is larger.
01023052
21
NOTE Note: Observe all plumbing codes. Most codes require an anti-siphon device
or air gap at the discharge point. The system and installation must comply
with state and local laws and regulations.
Operating
Pressure
0 ft (0 m) 2 ft (0.6 m) 4 ft (1.2 m) 6 ft (1.8 m) 8 ft (2.4 m) 10 ft (3 m)
30 psi (210 kPa)
60 ft (18 m)
50 ft (15 m)
30 ft (9 m)
15 ft (5 m)
40 psi (279 kPa)
100 ft (30 m)
90 ft (27 m)
70 ft (21 m)
50 ft (15 m)
30 ft (9 m)
12 ft (4 m)
50 psi (349 kPa)
145 ft (41 m)
115 ft (35 m)
80 ft (24 m)
80 ft (24 m)
60 ft (18 m)
40 ft (12 m)
100 ft (30 m)
100 ft (30 m)
85 ft (26 m)
60 ft (18 m)
140 ft (43 m)
120 ft (37 m)
60 psi (419 kPa)
80 psi (559 kPa)
100 psi (699 kPa)
Normal installation should not require
Not allowable Not allowable
more than 100 ft (30 m) of drain line
150 ft (46 m)
Table 3. Height of Discharge Above Floor Level Operating
Brine System Assembly—Duplex Models
Models using a common brine tank should be assembled as follows:
1. Cut off approximately two inches of brine tubing, then attach the tubing to the brine safety
valve. See Figure 17.
2. Connect the center leg of the duplex tee (provided in the small parts pack) to the other end of
the tubing.
3. Connect the brine line tubing from each softener to the two remaining ends of the duplex tee.
The nut and insert are provided in the small parts pack.
DUPLEX TEE
(00-3030-80)
To Brine Line Adapter
fitting softener unit
POLYPRO. NUT TUBING
INSERT
To Brine Line Adapter
fitting softener unit
TUBING
NUT—PLASTIC
POLYPRO.
INSERT
Figure 17.Brine system assembly.
Fill The Salt Storage Container
22
01023052
Fill the salt storage container with water until the level reaches about 1 inch above the salt support plate.
Pour salt into the container. Fill with salt to within a few inches of the top.
Brine Valve “A” Dimension
The brine valve contains a brine float which can serve as a backup refill shutoff in the event of a failure,
such as a power outage when in the refill position. The float level should be set based on the salt dosage
setting. Refer to Figure 18.
1. Remove nut retaining brine valve to brine chamber.
2. Lift the brine valve from the brine chamber.
3. Find the correct “A” dimension from Appendix A in the HE Twin Softener Installation/Operation
manual (PN 01023053).
4. Set the distance from the top of the filter screen to the base of the float accordingly. The slight
difference in height when the float is pulled up or down is negligible.
“A” Dimension
5. Re-install into brine chamber and replace nut.
Figure 18. Brine valve “A” dimension.
01023052
23
Circuit Board Connections
Refer to the instructions below to make connections to the HE Twin circuit board.
WARNING! Disconnect all electrical power to the unit before making
electrical connections.
CAUTION! Grip all connections to the circuit board by the connecting
terminals for assembly and disassembly. Failure to do so could
result in damage to the wire leads or connecting terminals.
CAUTION! Do not touch any surfaces of the circuit board. Electrical static
discharges might cause damage to the board. Handle the
circuit board by holding only the edges of the circuit board.
Mishandling of the circuit board will void the warranty.
NOTE Observe all state and local electrical codes.
1. Remove the electrical enclosure from the control valve. First remove the electrical enclosure
screw and then gently remove the enclosure from the control. Refer to Figure 19 and below
instructions.
Electrical
Enclosure Screw
24 Volt
Power Cord
and Flow
Meter Wire
Harness
Aqua-Sensor Wire Harness
and 2.5 Volt Power Cord
Flow Meter Harness
Motor Cable and
Gearbox Position Cable
from Control #2
Figure 19. Circuit board connections.
2. Remove the 24V power supply wire harness from the circuit board. See Figure 21.
3. Grip the circuit board from the edges and gently rotate it to the back of the enclosure (you are
disengaging the circuit board from the two support pins on the bottom of the enclosure).
4. Remove the circuit board from the enclosure.
5. Remove the meter cable from the circuit board.
6. Remove the plastic plugs from the enclosure.
24
01023052
7. Remove the motor wire harness from the circuit board.
8. Connect the auxiliary board to the main board. See Figure 22. The auxiliary board is shipped
inside the HE Twin control #2 carton.
NOTE If additional accessories are to be connected to the circuit board (such as the
Smart Brine Tank Probe or a phone line for modem) insert both the AquaSensor 2.5 VAC power supply wire harness and the Aqua-Sensor sensor
probe wire harness through the third hole on the enclosure.
NOTE The wire connectors must be connected to the circuit board properly. The wires
must exit the plug-in connector opposite of the raised white base of the circuit
board connector. Failure to properly connect any of the connectors will result
in a malfunction of the circuit board operation.
Support
Bracket
24 Volt Power Supply Cord
Support
Bracket
Figure 20. Circuit board power supply.
Figure 21. Circuit board removal.
01023052
25
Figure 22.Circuit board connections.
9. Connect the motor cable, gear box position cable and meter cable from HE Twin Control #2 to
the auxiliary board. One connector of the flow meter harness connects to the main circuit board;
the other connector of the flow meter harness connects to the auxiliary board. (Figure 22).
10. If installing an Aqua-Sensor, set up the 2.5 VAC power now.
a. Locate the Aqua-Sensor power cord packed in the small parts pack. It has two spade
terminals on one end of the cable and circuit board connector on the other end.
b. The power connection to the circuit board should be inserted INSIDE the controller. The
spade terminals should be connected to the transformer.
c. Discard the dummy connector on the 2.5 VAC circuit board pins.
d. Connect the Aqua-Sensor power cord to the 2.5 VAC pins on the circuit board.
e. Connect the other end of the power cord, with the spade terminals, to the two 2.5
VAC terminals on the transformer. See Figure 23.
11. Pull any excess cable wire out of the enclosure and route the wiring inside the enclosure to
avoid any interference.
26
01023052
MOTOR CONNECTOR
POSITION SENSOR CONNECTOR
FLOW METER CONNECTOR
PHONE
Power to circuit board
2.5VAC required only for
Aqua-Sensor installations
Blue
Aqua-Sensor power
cable should be
plugged to 2.5VAC
connectors—left side
Black
Red
White
2.5v 24v
Connector Plugs
Power to circuit
board 24V
Power cable should be
plugged to 24V
connectors—right side
AQUA-SENSOR PROBE
Figure 23.2.5 VAC Aqua-Sensor® power connection.
CAUTION! Verify wiring from the terminals to circuit board are correct
before applying power to the control. 24V power must not be
applied to the 2.5 VAC terminals.
CAUTION! Connecting 24V to the 2.5 VAC connection on the circuit board
will damage the circuit board.
12. Insert the circuit board back into the enclosure.
a. Angle the circuit board opposite the front enclosure and into the support bracket on the
side of the enclosure.
b. Gently push down and rotate forward until you hear a click (the pins on the bottom of
the enclosure being inserted into the circuit board).
c. Check to make sure the circuit board is rigidly fastened.
13. Connect the power supply cord to the circuit board.
01023052
27
14. Reattach the electrical enclosure cover to the control valve.
a. Align the circuit board in the enclosure with the three support brackets on the control
valve frame. See Figure 24.
b. Push the enclosure onto the control valve, inserting the circuit board edge in the slots
on the control valve frame and the screw on the enclosure with the hole on the cover.
Align
with slot on
fr
e
boar dge of ame
c
d in
the e ircuit
nclo
sure
Inse
r
into t screw
hold
o
er o n enclo
n co
ntro sure
l va
lve
Align
circu slot on
fr
it bo
ard ame wit
in th
h
e en edge o
clos
ure f
Align
circu slot on
fr
it bo
ard ame wit
in th
h
e en edge o
clos
ure f
Figure 24. Attaching enclosure cover to control valve.
c. Screw the enclosure on the control.
d. Attach the strain relief fittings to the Aqua-Sensor probe, 2.5 VAC power cord and
wire harnesses from HE Twin control #2 and insert into the enclosure.
e. Connect the 24 Volt power cord to the two 24 VAC terminals on the transformer.
28
01023052
Navigating
the Menus
and Keypad
UP button
CHECK MARK
or OK button
CANCEL (X) button
DOWN button
UP ARROW button: scrolls up the menu
DOWN ARROW button: scrolls down the menu
CHECK MARK button: selects the highlighted
option, opens a new screen, or accepts a
changed setting
Controller
CANCEL or X button: returns to the previous
screen or cancels a changed setting
Remote
NOTE Hold down
or
to quickly scroll through the setting without repeatedly
pressing the button.
Softening
JAN-01-12 11:19A
1. This is the HOME SCREEN. Press any button except
to the MAIN MENU SCREEN.
>1)INFORMATION
2)MANUAL MODE
2. This is the MAIN MENU SCREEN. The “>” symbol indicates the
menu selection. Press
or
to advance
to scroll through the menu.
01023052
29
1)INFORMATION
>2)MANUAL MODE
3. This is the MAIN MENU SCREEN. The “>” symbol indicates the
menu selection. Press
4. Press
MANUAL MODE
REGEN NOW
MANUAL MODE
>REGEN NOW
or
to scroll through the menu.
to select a setting.
5. The screen displays the setting (Manual Mode) and the current value
(Regen Now). Press
to change the value.
6. The screen displays the “>” symbol next to the value, indicating that
the value may be changed. Press
example, press
or
to change the value. For
to change the value to REGEN TONITE. Press
again to select the next available value, BYPASS.
MANUAL MODE
REGEN NOW
7. Press
to cancel the changed setting and revert to the default setting. The screen displays the default setting.
MANUAL MODE
>BYPASS
8. Press
to accept the changed value. If the setting values are displayed, the “>” symbol no longer appears next to the value.
1)INFORMATION
>2)MANUAL MODE
9. The screen then returns to the MAIN MENU. Press
the HOME SCREEN.
Softening
JAN-01-12 11:19A
10. The screen displays the HOME SCREEN.
to return to
NOTE Unplugging the Culligan HE Twin water softener will not affect any of the
control settings (the control must be plugged in for at least 10 minutes). Once
programmed, the settings will be stored indefinitely.
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01023052
First Time Setup Procedure
The HE Twin Controller is designed to simplify the setup and installation process by making some default
recommendations during the initial setup. These default settings are appropriate for most common installations.
First Time
Setup
After completing the plumbing connections to the water softener, turn on and program the HE Twin Controller.
FIRST TIME SETUP
PRESS DOWN ARROW
When a new HE Twin Controller is first turned on, the screen displays
FIRST TIME SETUP. Press
to display the first setup screen.
Serial Number
S/N: 00000123
The screen displays the serial number for this Smart Controller. Press
to display the firmware version information screen.
NOTE If this unit will be installed with a modem, it is
required that this electronic ID number be reported
to Culligan on the IQR form.
Firmware Version
FWR217LT21
Jul 24 2012
The screen displays the firmware version and date installed for this Smart
Controller. Press
to display the month setup screen.
Set Month (Jan–Dec)
SET MONTH
JAN
The screen displays the month setting. Press
to accept the information displayed (and view the next setting), or Press
or
to
change the setting and advance to the next setting, SET DAY.
Set Day (0–31)
SET DAY
>1
The screen displays the day setting. Press
to accept the information
displayed (and view the next setup screen), or press
to change the
setting.
Press
to see the next available value. Press
to accept the selected
day and advance to the next setting, SET YEAR.
Set Year (2009–2030)
SET YEAR
>2012
The screen displays the year setting. Press
to accept the information
displayed (and view the next setup screen), or press
to change the
setting.
Press
to see the next available value. Press
to accept the selected
year and advance to the next setting, CLOCK TYPE.
01023052
31
Set Clock Type (12 or 24)
CLOCK TYPE
>12 HR
The screen displays the clock type setting. Press
to accept the information displayed (and view the next setup screen), or press
to change
the setting.
Press
to change the clock type from 12-hour to 24-hour. Press
to accept the selected clock type and advance to the next setting, SET
HOUR.
Set Hour (12PM–11AM)
SET HOUR
>10AM
The screen displays the hour setting. Press
to accept the information
displayed (and view the next setup screen), or press
to change the
setting.
Press
to change the hour (in this example, from 12PM to 10AM).
Press
to accept the selected hour and advance to the next setting, SET
MINUTES.
Set Minutes (0–60)
SET MINUTES
>20
The screen displays the minutes setting. Press
to accept the information displayed (and view the next setup screen), or press
to change
the setting.
Press
to change the minutes (in this example, from 0 to 20). Press
to accept the selected hour and advance to the next setting, UNIT TYPE.
Unit Type (Softener, Filter, or Resin + Carbon)
UNIT TYPE
>SOFTENER
The screen displays the unit type setting. Press
to accept the default
setting (softener) and advance to the next setting, VALVE TYPE.
Valve Type (HE 1, HE 1.25, HE 1.5, HE 1 Twin, HE 1.5 Twin, 4-Cycle, 5-Cycle, Plat Plus)
VALVE TYPE
>HE 1 TWIN
The screen displays the valve type setting. Press
or
and then
to change the setting to HE 1 TWIN and advance to the next setting,
UNITS.
Units (U.S. Inch or Metric)
UNITS
>US
The screen displays the units of measure setting. Press
to accept the
default setting (US) and advance to the next setting, INSTALL TYPE.
Install Type (Residential or Commercial)
INSTALL TYPE
>Residential
32
01023052
The screen displays the installation type setting. Keep this at the default,
Residential. Press
to view the next setting, BRINING TYPE.
Brining Type (Downflow, Upflow, Proportional)
BRINING TYPE
>Downflow
The screen displays the brining type setting. Press
or
and
then
to change this setting to Downflow and view the next setting,
TANK DIAMETER.
Tank Diameter (9, 10, 12, 14)
TANK DIAMETER
>9
The screen displays the tank diameter setting. Press
or
and then
to change the value and view the next setting, WATER
HARDNESS.
Water Hardness (1–170)
HARDNESS GPG
25 (1109 GAL)
The screen displays the water hardness setting in grains per gallon. Press
or
and then
to change the value and begin initialization.
Completed First Time Setup
Initializing
JAN-01-12 12:01P
When the setup is complete, the circuit board microprocessor automatically calculates softener capacity. The screen displays the initializing
status and the current date and time, and then transitions to the home
screen.
SOFTENING
JAN-01-12 12:01P
The screen displays the current state (the display alternates between
SOFTENING and any error) and the date/time set for the unit. This is
the default home screen.
The controller is designed to simplify the setup and installation process by making some default recommendations during the Initial Setup. The default settings are designed to be appropriate for most common
installations.
01023052
33
Set Date and
Time
Follow this procedure to update the date or time.
NOTE The HE Twin Controller must initialize and return to the HOME screen if
settings are changed.
Screen Display
Range
SOFTENING
JAN-01-12 12:01P
N/A
>1)INFORMATION
2)MANUAL MODE
1–6
Setting Description
1. From the HOME screen, press
to view the main menu.
2. The screen displays the main menu. Press
select 3)SET DATE/TIME.
to
Set Month
SET MONTH
>JAN
Jan–Dec
3. The screen displays the month setting.Press
and then
or
to change the setting.
Set Day
SET DAY
>1
1–31
4. The screen displays the day setting.Press
and then
or
to change the setting.
Set Year
SET YEAR
>2012
2009–
2030
5. The screen displays the year setting. Press
12 HR,
24 HR
6. The screen displays the clock type setting. Press
and then
or
to change the setting.
Set Clock Type
CLOCK TYPE
> 12 HR
or
and then
to change the setting.
Set Hour
SET HOUR
> 12PM
12PM–
11AM,
0–23
7. The screen displays the hour setting. Press
and then
or
to change the setting.
Set Minutes
SET MINUTES
>1
34
01023052
0–59
8. The screen displays the minutes setting. Press
and then
to change the setting.
or
Screen Display
Range
Setting Description
Set Daylight Savings Time
DAYLIGHT SAVING
YES
Yes,
No
9. The screen displays the Daylight Savings Time setting.
Press
or
and then
to change the setting.
2)MANUAL MODE
>3)SET DATE/TIME
10. The screen displays the main menu. Press
changes and initialize the system.
SOFTENING
JAN-01-12 12:01P
11. The screen displays the home screen.
to save the
01023052
35
Information
The following information can be displayed at the control valve or remote display. These settings are readonly. Press
or
to scroll through the settings. Press
Screen Display
Range
SOFTENING
JAN-01-12 12:01P
N/A
>1)INFORMATION
2)MANUAL MODE
SALT TANK LEVEL
OK
1–6
OK,
Low
to view the previous setting.
Setting Description
1. From the HOME screen, press
2. The screen displays the main menu. Press
1)INFORMATION.
36
01023052
0–100
REMAIN CAPACITY
740 GAL
0–no
limit
CURRENT FLOWRATE
0.0 GPM
0–no
limit
TODAY’s USAGE
0 GAL
0–no
limit
AVERAGE DAILY
300 GAL
0–no
limit
NEXT REGEN ON
JAN-03
N/A
to select
3. If a Salt Brine Tank is installed, this screen displays the
salt level. The status is OK unless the SBT probe detects
low salt level. If the screen displays LOW a subsequent
screen displays APPROX DAYS OF SALT REMAINING. Press
REMAIN CAPACITY
100%
to view the main menu.
to select the next information screen.
4. The screen displays the softening capacity remaining,
displayed as a percentage of the total capacity. During
manually initiated regeneration, assume 0 percent remaining capacity. Press
tion screen.
to select the next informa-
5. The screen displays the softening capacity remaining,
measured in gallons (liters). Press
formation screen.
to see the next in-
6. The screen displays the current flow rate, measured in
gallons (liters) per minute. Press
mation screen.
to see the next infor-
7. The screen displays today’s water usage, measured
in gallons (liters). Press
screen.
to see the next information
8. The screen displays average water usage for this configuration. Press
to see the next information screen.
9. The screen displays the date of the next regeneration,
based on average daily water usage. Press
the next information screen.
to see
Screen Display
Range
TOTAL WATER USED
1000 GAL
0–no
limit
EXT FILT CAP REM
20000 GAL
0–no
limit
Setting Description
10. The screen the total water used for this configuration.
Whole numbers are displayed above 100 gallons.
Press
to see the next information screen.
11. If an external filter is used, the screen displays the remaining capacity of the filter. When the remaining
capacity reaches zero, the system triggers the External
Filter Alarm. Press
to return to the main menu.
>1)INFORMATION
2)MANUAL MODE
12. The screen displays the main menu. Press
home screen.
SOFTENING
JAN-01-12 12:01P
13. The screen displays the home screen.
to exit to the
01023052
37
Regeneration
There are several conditions that will cause the HE Twin Controller to trip a regeneration. The screen displays REGEN Tonite when the control has signaled for a regeneration. Regenerating is displayed while the
control is in regeneration. The following are conditions that will call for regeneration:
1. When the Soft-Minder® meter has recorded the passage of a predetermined number of gallons.
2. When the Aqua-Sensor® Probe senses the hardness in the Cullex Media.
3. At the preset time, when the number of days without a regeneration is equal to the regeneration
interval (timeclock backup) setting.
4. At the preset time, when Regen Tonite is selected. The screen displays Regen Tonite.
5. Immediately, when the Regen Now is selected. The screen displays Regenerating.
6. Immediately, if power to the unit has been off for more than three hours and the time of day has
been restored.
7. At the preset time based on “Day-of-Week” Regeneration setting.
Follow either procedure to bypass the softener or to initiate a manual regeneration or automatically bypass the softener at the control valve or the remote display.
Delayed Regeneration
Screen Display
Range
Setting Description
SOFTENING
JAN-01-12 12:01P
N/A
1. From the HOME screen, press
five (5)seconds.
REGEN TONITE
JAN-01-12 12:01P
Regen
Tonite
2. The screen displays the regeneration status on the first
line of the display. The system will regenerate at a
scheduled time.
REGEN OFF
JAN-01-12 12:01P
Regen
Off
3. To cancel a delayed regeneration, press
and hold
for at leave five (5) seconds. The screen displays the
new status.
and hold for at least
Immediate Regeneration
38
01023052
Screen Display
Range
Setting Description
SOFTENING
JAN-01-12 12:01P
N/A
1. From the HOME screen, press
ten (10) seconds.
REGEN NOW
JAN-01-12 12:01P
Regen
Now
2. The screen displays the regeneration status on the first
line of the display. The softener will initiate an immediate regeneration.
REGENERATING
JAN-01-12 12:01P
N/A
3. The first line of the screen displays REGENERATING.
and hold for at least
Standard Manual Regeneration
Screen Display
Range
Setting Description
SOFTENING
JAN-01-12 12:01P
N/A
1. From the HOME screen, press
menu.
1)INFORMATION
>2)MANUAL MODE
1–6
2. The screen displays the main menu. Press
lect 2)MANUAL MODE.
to view the main
to se-
3. The screen displays the manual regeneration menu.
MANUAL MODE
>REGEN NOW
Press
Regen
Off
Regen
Now
Regen
Tonite
Bypass
or
and then
to change the setting.
REGEN NOW is the default.
REGEN OFF specifies the softener will not regenerate.
REGEN TONITE specifies that the softener will regenerate that night at 2:00 a.m. (or at the preset regeneration
time). The screen displays two status messages: SOFTENING and REGEN TONITE.
BYPASS specifies a preset softener bypass time. Press
to select the total time the softener is in the bypass
state.
MANUAL BYPASS
OFF
SOFTENING
JAN-01-12 12:01P
Off, 30,
60, 90,
120,
180,
Manual
Bypass
N/A
4. The screen displays the manual bypass duration, in minutes. This specifies the total time the softener is to be in
the bypass state. Press
change the setting.
5. Press
or
and then
to
to display the home screen.
01023052
39
Final Startup
Recommended Meter Start-Up Procedure
1. Close the main water supply valve.
2. Set the Cul-Flo-Valv® to the bypass position.
3. Ensure that all faucets at the installation site are closed.
4. Direct the drain line discharge into a bucket where flow can be observed.
5. Plug the transformer into a 120 Volt, 60 Hz, single-phase receptacle. The screen displays FIRST
TIME SETUP.
6. Complete the First Time Setup.
7. Open the main supply valve.
8. Initiate an immediate regeneration to move the control into the BACKWASH position.
9. Refer to the section on manual cycling for information on cycling the control through its positions.
10. When in the BACKWASH position, slowly rotate the bypass to the soft water position until water
flows.
11. Allow the tank to fill slowly until water flows from the drain line.
12. When flow to drain is established, open the bypass fully. Watch the drain line discharge for
signs of resin. If signs of resin particles appear, reduce the flow. Increase the flow again when
resin no longer appears in the discharge.
13. After the BACKWASH runs clear, step the control to the REFILL position to fill the brine tank and
purge air from the brine line.
14. Complete the installation and cleanup.
15. Sanitize the unit as you leave the installation site. See “Sanitizing Procedure” on page 45.
16. Initiate an immediate regeneration, or set to regenerate at the preset time.
40
01023052
Recommended Aqua-Sensor® Start-Up Procedure
NOTE You might find it useful to pre-test the sensor probe in your shop. The same
test setup can be used in the field.
1. Close the main water supply valve.
2. Install the sensor probe into the tank but do not connect the sensor to the control at this time.
3. Set the Cul-Flo-Valv® to the BYPASS position.
4. Ensure that all faucets at the installation site are closed.
5. Direct the drain line discharge into a bucket where flow can be observed.
6. Plug the transformer into a 120 Volt, 60 Hz, single-phase receptacle (make sure to connect both
24V and 2.5V properly).
7. Complete the FIrst Time Set-up.
8. Open the main supply valve.
9. Initiate an immediate regeneration to move the control into the BACKWASH position.
10. Refer to the section on manual cycling for information on cycling the control through its positions.
11. When in the BACKWASH position, slowly rotate the bypass to the soft water position until water
flows.
12. Continue BACKWASH until the drain effluent is clear and the Aqua-Sensor probe is placed in
the resin bed—at least 10 minutes (use a white foam coffee cup to occasionally collect a sample
of backwash water; the stark white of the cup will show the presence of color throw and resin
fines).
13. Continue or repeat the BACKWASH cycle if needed.
14. After the backwash water runs clear, step the control to the REFILL position to fill the brine tank
and purge air from the brine line.
15. Unplug the control and connect the sensor to the circuit board.
16. Reconnect the power and INSTALL the Aqua-Sensor Probe (Main Menu/ Accessories/
AquaSensor)
17. Check the condition of the Aqua-Sensor (Main Menu/ Diagnostics/ Checksensors)
18. Press the Program key and program the control to the desired settings.
19. Complete installation and cleanup.
20. Sanitize the unit as you leave the installation (see “Sanitizing Procedure” on page 45).
21. Initiate an immediate regeneration.
The thorough backwashing process should have cleared the fines and color-throw from the tank. The
probe should settle into the resin bed during the first couple of minutes of backwashing.
01023052
41
Salt Supply,
Usage and
Service
Salt is the mineral used to “recharge” your water conditioner. A brine solution is automatically made up
in the bottom of the salt storage container, the Cullex® resin beads in the mineral tank are flushed with the
brine solution as a step in the recharging process.
Your Culligan Water Conditioner has been carefully designed to get the greatest amount of softening
capacity from the salt it uses. Here is some pertinent information about salt usage, types and service.
Salt Economizer
This control is set at the time of installation, and determines salt usage according to the water hardness,
number of persons in the household, and water usage.
What Kind of Salt is Best
All Culligan Water Conditioners are designed to use any water conditioner salt of good quality, including
rock, pellet, solar, or “evaporated” types.
All rock salt, regardless of source, contains insoluble material which collects at the bottom of the salt storage tank and requires periodic clean-out.
If purified salt products are used, the salt storage compartment will require less frequent clean-out, but you
must check more frequently for “bridging.”
Regardless of what type of salt is used, we recommend Culligan Brand Salt as suggested by your Culligan Dealer. He or she is the expert and can provide you with the best product for your Culligan Water
Conditioner.
Automatic Salt Delivery Service
Ask your Culligan Dealer for details about salt delivery service. You can have your salt supply replenished on a regular basis. Whether you have automatic delivery service or pick up salt from your Culligan
Dealer, you will be getting quality salt packaged according to rigid Culligan specifications. Using Culligan Brand Salt will help assure continued efficiency and trouble-free operation of your water conditioner.
The modem allows for the system to be remotely monitored, detecting problems before they occur, to
schedule salt delivery when it is needed and to keep the system software up to date with the latest advances.
NOTICE
42
01023052
Sodium Information: Water softeners using sodium chloride for regeneration add sodium to the water. Persons who are on sodium restricted diets
should consider the added sodium as part of their overall sodium intake.
Following these simple precautions will help assure continued trouble-free service and keep your Culligan
Water Conditioner looking like new for years.
1. Do not place heavy objects on top of the salt storage tank or timer cover.
2. Use only mild soap and warm water when cleaning the exterior of the conditioner. Never use
harsh, abrasive cleaning compounds or those which contain acid, such as vinegar, bleach and
similar products.
Care and
Cleaning of
Your Water
Conditioner
3. Important: Protect your water conditioner and the entire drainline from freezing temperatures.
WARNING! DANGER: If your unit should freeze, do not attempt to
disassemble it. Call your Culligan Dealer.
4. Important: Culligan water softeners are sold for use on potable water only. If at any time the
water becomes contaminated, such as during a “boil water” advisory, the operation of the
water softener should be discontinued until it is verified that the water is again potable. To do
this, turn the blue knob in a clockwise position, then call your Culligan dealer to have your system sanitized before it is placed back into service.
5. Should service, adjustment or trouble-shooting information be needed which is not covered in
the Use and Care Guide, call your Culligan Dealer.
For parts and service availability please call your local independently operated Culligan dealer. For your
nearest Culligan dealer, call (800) 285-5442.
Recommended Preventative Maintenance Inspection Schedule
The Culligan High Efficiency household water softener has been designed to provide a good, consistent
service life. Routinely inspecting the system may help avoid potentially costly breakdowns related to circumstances outside of the control of the dealer and/or user.
Component
Backwash
Flow
Controller
Suggested Inspection
Frequency
At Start-up, after infrequent
use (idle for one week
or more) or every 3–6
months.
Every 12 months or every
time service is performed
on the system.
Brine eductor
nozzle and
throat
Every 12 months or every
time service is performed
on the system.
Softening
Media
(Cullex)
Every 2–3 years
Entire System
Reason for Maintenance
On private supplies, the appearance of off-tastes and
odors, particularly if musty or “rotten egg” (caused
by harmless sulfate-reducing bacteria) may indicate a
need for the system to be sanitized. See page 14.
Build up of sediment, iron and/or other foreign materials
(found in some water supplies but not necessarily all)
could negatively affect system performance. Monitor item
for normal or unexpected wear.
Build up of sediment, iron and/or other foreign materials
(found in some water supplies but not necessarily all)
could negatively affect system performance. Monitor item
for normal or unexpected wear.
Chlorinated water supplies can breakdown and destroy resin material. Resin material may also perform
poorly if subjected to other materials (sediment, iron,
alum, etc.) found in some water supplies (but not
necessarily all).
01023052
43
Cleaning
Out the Salt
Storage Tank
A periodic clean-out of the Salt Storage Tank is necessary to keep your Culligan Water Conditioner at
peak operating efficiency. Do it at least every two years when the salt supply is low. Follow these step-bystep procedures:
Tools Needed
• Scoop
• Clean, bucket-size container
• Garden hose
• Household scrub brush or sponge
Procedure
1. Remove the salt storage tank cover and the cap from the brine valve chamber.
2. Lift the brine valve out of the brine valve chamber and set aside in an upright position.
3. If you’d like to save any clean, dry salt remaining in the tank, remove it and place it in a clean
container.
4. Using the scoop, dig out and discard as much remaining salt, water and debris as possible.
5. Remove the brine valve chamber by removing the screws on either side of the salt tank.
6. Remove the salt plate at the bottom of the brine tank.
7. Lay the salt tank on its side and direct a brisk stream of water from your garden hose to its
inside to rinse out all residue.
8. Using a household scrub brush and a mild soapy solution, clean the salt plate. This will complete the tank cleaning.
9. Insert the brine valve into the chamber and replace brine valve chamber cap.
10. Fill the salt storage tank with 4 to 6 inches of water.
11. Fill the tank with salt to within a few inches of the top.
12. Replace salt storage tank cover.
44
01023052
A water softener in daily use on a potable water supply generally requires no special attention other
than keeping the salt tank filled. Occasionally, however, a unit may require sanitization under one of the
following conditions:
Sanitizing
Procedure
• At start-up time.
• After standing idle for a week or more.
• On private supplies, the appearance of off-tastes and odors, particularly if musty or “rotten egg”
(caused by harmless sulfate-reducing bacteria).
NOTE If the water supply contains iron, regenerate the softener before sanitizing to
remove iron from the resin.
CAUTION! Caution! Hazard from toxic fumes! Chlorine bleach and
common iron control chemicals may generate toxic fumes
when mixed.
If the unit uses Culligan Sofner-gard® or other compounds containing sodium hydrosulfite, sodium bisulfite,
or any other reducing agent, disconnect the device feeding the chemical(s) and manually regenerate the
unit before sanitizing.
Do not use this procedure if the softener salt contains iron control additives.
1. Remove the brine tank cover.
2. Pour directly into the brine chamber 1/3 to 1/2 cup of common household bleach (5.25%
sodium hypochlorite) for each cubic foot of resin in the tank.
3. Manually start recharge. Allow the unit to complete the recharge cycle automatically.
If tastes and odors return frequently, even after sanitization, a continuous chlorination system may be
needed. Send a water sample to a qualified laboratory for bacterial analysis.
01023052
45
Things to
Check Before
You Call for
Service
If you unexpectedly experience changes in your water, make these simple checks before calling your Culligan deal­er. One of the following conditions may be the reason for your interruption of service.
Important
If any of the following conditions is found, the water softener should be man­u­al­ly regenerated according
to instructions on page <?> after you have corrected the problem.
Power Supply
Check your power supply cord. Is it plugged fully into the electric outlet? Be certain that the outlet is not
controlled by a wall switch which has been turned off. Plug in the transformer then reset conditioner to the
correct time of day.
Blown Fuse
Check the house fuse or circuit breaker panel. Replace a blown-out fuse or reset an open circuit breaker.
Power Failure
Any interruption in your power supply or time change—such as daylight savings—will disrupt your softener’s regeneration schedule by causing the timer to run off-schedule. Reset the timer to the correct time of
day.
Bypass Valves
Check to see if they are in the proper position. Cul-Flo-Valv® Bypass, if used, should be in the “Service”
position (see page 21). If hand valves are used, see that inlet and outlet valve are opened and that the
bypass valve is closed.
No Water
If you aren’t getting any water flow at all, make sure your water supply is work­ing. Open a tap ahead of
the conditioner (outside tap) to see if you have any water pressure. If you have water pressure, check the
bypass valve. If it is in the Service position, put it into the bypass and call your Culligan dealer for service.
Increased Usage
Guests, family additions, new water-using appliances, etc., will result in more water usage and will require
more capacity from your softener. You can re­pro­gram your regeneration schedule by following the directions beginning on page 38. Call your Culligan dealer for advice and save a service call.
46
01023052
The HE Twin Controller, as well as the Remote Display (if connected), may display the following errors.
PROBLEM FOUND
APR-01-12 10:01A
1. When the HE Twin Controller identifies an error, it is programmed to
attempt to correct the error without user input. If the problem persists,
the HOME SCREEN displays PROBLEM FOUND. Press
to display the first error present.
Pos Sensor Err
2. Press
-->CLEAR ERRORS
-->GO TO MENU
Error
to display any additional errors present.
3. Press
and
to view action: CLEAR ERRORS, GO TO MENU,
or EXIT. If you select CLEAR ERRORS, the controller checks the
error status and attempts to clear the error. If the error still exists, the
home screen displays PROBLEM FOUND. If the error no longer exists the screen displays SYSTEM OK.
4. Press
to select CLEAR ERRORS, GO TO MENU, or EXIT.
Reason for Error
Comment/ Clearing Error Message
Salt Bridging
Brine tank has low concentration of brine but still
appears to have solid salt.
Use a tool to break up any salt bridge inside the brine tank
No Remote
Signal
Main board is not receiving a signal from the
remote.
Remote is off, out of range or on a different channel from
the main board. If interference is suspected, try moving the
remote closer or switching to a different channel on both the
main and remote units
Motor Home Err
Motor did not move when it should. The control
home position could not be found.
Contact your Culligan dealer.
Brine Blocked
The flow rate of brine or water to or from the
brine tank is fully or partially blocked.
Check brine line for blockages or air leaks. Check eductor
and eductor screen for blockages
Replace Ext Filt
Total gallons through the secondary filter (i.e.
“Big Blue” filter) has exceeded the specified capacity of the Big Blue.
Replace optional filter cartridge. Reset the external filter media life at Main Menu/ Accessories/ Ext. Filter menu
Check Brine Tank
Aqua-Sensor did not detect brine during the regeneration cycle.
Check brine tank and add salt if necessary. Check Z ratio
of the Aqua-Sensor at Main Menu/ Advanced / Diagnostics/ Sensors
This message is displayed if an error has been
detected that requires servicing and no modem
installed in the system.
Call the number shown. If possible, place this call using a
phone that will allow you to see and enter changes to the
main controller if required by the service technician during
the call
Pos Sensor Err
The motor is directed to run but no change in position is detected.
Contact your Culligan dealer.
Few Days Salt
This is a prediction of the number of days until it
will be necessary to add salt to the brine tank.
Salt can be added to the brine tank at any time. It is recommended that the brine tank be filled to approximately
2/3 full.
Low Salt Level
Salt level is low; less than 15 days of salt
remaining.
Contact Culligan dealer for salt delivery or fill brine tank
with salt.
Low Battery
Battery needs replacement.
Contact your Culligan dealer.
Brine Overfill
Contact your Culligan dealer.
Contact your Culligan dealer.
No Brine In Tank
Failed to refill brine tank. Refill restrictor plugged.
Air in brine line causes float to slam shut.
Clean or replace refill restrictor. Verify all tubing connections are properly assembled.
Aqua Sens Probe
An Aqua-Sensor was “Installed” but main board
detects the Aqua-Sensor is not connected.
Check connection of Aqua-Sensor to the main board.
Call Culligan at
xxx-xxx-xxxx
Error Codes
01023052
47
When and
How to
Bypass
Your Water
Softener
Normally, all water except outside lines passes through the water softener. There are times when the water
softener should be bypassed, using the Cul-Flo-Valv® Bypass, or a three-way bypass valve. You should
bypass:
1. If lines to outside faucets do not bypass the water softener, and you do not want to waste softened water on lawn sprinkling or other outside uses.
2. If you are going away on vacation and do not want the unit to recharge.
Bypass Valve
In the back of Culligan water softener is a Cul-Flo-Valv® Bypass valve. To bypass the unit, turn the blue
knob clockwise. To return to softened water service, turn the blue knob counter-clockwise.
Figure 25.Bypass valve.
Bypassed
To BYPASS, turn the blue knob clockwise (see directional arrow on end of knob) until the knob stops as
shown in Figure 25. DO NOT OVERTIGHTEN!
About 1-1/4”
Figure 26.Service valve.
Softened Water
48
01023052
To return to SERVICE, turn the blue knob counter-clockwise (see directional arrow on end of knob) until the
knob stops as shown in Figure 26. DO NOT OVERTIGHTEN!
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 9” Water Softener with Soft-Minder® Meter
Performance
Data Sheet
Culligan High
Efficiency Twin 9”
Water Softener
with Soft-Minder®
Meter
Testing Conditions & Results:
Flow Rate: 9.0 gpm @ 11 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 17,854 grains @ 4.0 lb. salt
27,108 grains @ 8.0 lb. salt
Acidity: Non-Corrosive
31,736 grains @ 12.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,463 gr/lb
Softener Specifications:
Service Flow Rate: 9.0 gpm
Pressure Drop at Max. Flow Rate: 11 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.5 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
9.0 gpm
11 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
9.0 gpm
11 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin Series 9” Water Softeners with Soft-Minder® Meter are tested and certified by WQA
against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness (calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 4lb. salt dosage and maxmum service flow rate for 9” models.
†
01023052
49
Performance
Data Sheet
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Culligan High
Efficiency Twin
9" Water Softener
with Aqua-Sensor®
Sensing Device
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 9” Water Softener with Aqua-Sensor® Sensing Device
Testing Conditions & Results:
Flow Rate: 9.0 gpm @ 11 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 9,678 grains @ 2.0 lb. salt
Acidity: Non-Corrosive
Temperature: 68°F (20°C)
pH: 14,785 grains @ 3.0 lb. salt
7.6
Efficiency Rated Dosage†: 4,849 grains @ 2.0 lb salt
Softener Specifications:
Service Flow Rate: 9.0 gpm
Pressure Drop at Max. Flow Rate: 11 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.5 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
9.0 gpm
11 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
9.0 gpm
11 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 9” Water Softeners with Aqua-Sensor® Sensing Device are tested and certified by
WQA against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness
(calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 4lb. salt dosage and maxmum service flow rate for 9” models.
†
50
01023052
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 10” Water Softener with Soft-Minder® Meter
Performance
Data Sheet
Culligan High
Efficiency 10" Twin
Water Softener
with Soft-Minder®
Meter
Testing Conditions & Results:
Flow Rate: 9.4 gpm @ 12 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 26,781 grains @ 6.0 lb. salt
40,662 grains @ 12.0 lb. salt
Acidity: Non-Corrosive
47,604 grains @ 18.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,463 gr/lb
Softener Specifications:
Service Flow Rate: 9.4 gpm
Pressure Drop at Max. Flow Rate: 12 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.0 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
9.4 gpm
12 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
9.4 gpm
12 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 10" Water Softeners with Soft-Minder® Meter are tested and certified by WQA
against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness (calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 6 lb. salt dosage and maxmum service flow rate for 10” models.
†
01023052
51
Performance
Data Sheet
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Culligan High
Efficiency Twin
10" Water Softener
with Aqua-Sensor®
Sensing Device
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 10” Water Softener with Aqua-Sensor® Sensing Device
Testing Conditions & Results:
Flow Rate: 9.4 gpm @ 12 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 26,781 grains @ 6.0 lb. salt
40,662 grains @ 12.0 lb. salt
Acidity: Non-Corrosive
47,604 grains @ 18.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,463 gr/lb
Softener Specifications:
Service Flow Rate: 9.4 gpm
Pressure Drop at Max. Flow Rate: 12 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.0 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
9.4 gpm
12 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
9.4 gpm
12 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 10” Water Softeners with Aqua-Sensor® Sensing Device are tested and certified by
WQA against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness
(calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 6lb. salt dosage and maxmum service flow rate for 10” models.
†
52
01023052
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 12” Water Softener with Soft-Minder® Meter
Performance
Data Sheet
Culligan High
Efficiency Twin
12" Water Softener
with Soft-Minder®
Meter
Testing Conditions & Results:
Flow Rate: 10.0 gpm @ 10 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 31,352 grains @ 7.0 lb. salt
48,458 grains @ 16.0 lb. salt
Acidity: Non-Corrosive
59,267 grains @ 24.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,479 gr/lb
Softener Specifications:
Service Flow Rate: 10.0 gpm
Pressure Drop at Max. Flow Rate: 10 psi (71 kPa)
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 3.0 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
10.0 gpm
10 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
10.0 gpm
10 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 12” Water Softeners with Soft-Minder® Meter are tested and certified by WQA
against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness (calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 7 lb. salt dosage and maxmum service flow rate for 12” models.
†
01023052
53
Performance
Data Sheet
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Culligan High
Efficiency Twin
12" Water Softener
with Aqua-Sensor®
Sensing Device
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 12” Water Softener with Aqua-Sensor® Sensing Device
Testing Conditions & Results:
Flow Rate: 10.0 gpm @ 10 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 31,352 grains @ 7.0 lb. salt
48,458 grains @ 16.0 lb. salt
Acidity: Non-Corrosive
59,267 grains @ 24.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,479 gr/lb
Softener Specifications:
Service Flow Rate: 10.0 gpm
Pressure Drop at Max. Flow Rate: 10 psi (71 kPa)
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 3.0 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
10.0 gpm
10 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
10.0 gpm
10 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 12” Water Softeners with Aqua-Sensor® Sensing Device are tested and certified by
WQA against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness
(calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 7 lb. salt dosage and maxmum service flow rate for 12” models.
†
54
01023052
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 14” Water Softener with Soft-Minder® Meter
Performance
Data Sheet
Culligan High
Efficiency Twin
14” Water Softener
with Soft-Minder®
Meter
Testing Conditions & Results:
Flow Rate: 10.6 gpm @ 11 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 51,726 grains @ 12.0 lb. salt
75,582 grains @ 24.0 lb. salt
Acidity: Non-Corrosive
88,549 grains @ 36.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,310 gr/lb
Softener Specifications:
Service Flow Rate: 10.6 gpm
Pressure Drop at Max. Flow Rate: 11 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.5 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
10.6 gpm
11 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
10.6 gpm
11 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 14” Water Softeners with Soft-Minder® Meter are tested and certified by WQA
against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness (calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 12 lb. salt dosage and maxmum service flow rate for 14” models.
†
01023052
55
Performance
Data Sheet
Culligan knows the more informed you are about your water treatment systems, the more confident you will be about
its performance. It’s because of this and more than seventy years of commitment to customer satisfaction that Culligan is
providing this Performance Data Sheet to its customers.
NOTICE
Culligan High
Efficiency Twin
14” Water Softener
with Aqua-Sensor®
Sensing Device
Read this Performance Data Sheet and compare the capabilities of this unit with your actual
water treatment needs. It is recommended that before purchasing a water treatment unit, you
have your water supply tested to determine your actual water treatment needs.
Manufacturer:
Culligan International Company
9399 W. Higgins Rd., Suite 1100, Rosemont, IL 60018 USA
(847) 430-2800
Product: Culligan High Efficiency Twin 14” Water Softener with Aqua-Sensor® Sensing Device
Testing Conditions & Results:
Flow Rate: 10.6 gpm @ 11 psi
Pressure: 30–40 psi (2.1–2.8 kg/cm2)
Capacity: 51,726 grains @ 12.0 lb. salt
75,582 grains @ 24.0 lb. salt
Acidity: Non-Corrosive
88,549 grains @ 36.0 lb. salt
Temperature: 68°F (20°C)
7.6
pH: Efficiency Rated Dosage†: 4,310 gr/lb
Softener Specifications:
Service Flow Rate: 10.6 gpm
Pressure Drop at Max. Flow Rate: 11 psi
Operating Temp. Range: 33-120°F (0.6–51.7°C) Max. Drain Flow Rate: 2.5 gpm
Working Press. Range: 20–125 psi (1.4–8.5 kg/cm2)
Oper. Press. Range (Canada): 20–90 psi (1.4–6.3 kg/cm2)
Name of Substance
USEPA Max.
Contaminant Level
pH
Flow Rate
Pressure
Barium
2.0 mg/L
7.5 + 0.5
10.6 gpm
11 (psig)
Radium 226/228
5 pCi/L
7.5 + 0.5
10.6 gpm
11 (psig)
This system is certified for barium and radium 226/228 reduction based on hardness reduction. It is recommended you
test your water every 6 months to ensure the system is performing properly and that hardness, and therefore barium
and radium 226/228, are being reduced. Hardness test strips have been included. Additional strips are available from
your local Culligan dealer.
The Culligan High Efficiency Twin 14” Water Softeners with Aqua-Sensor® Sensing Device are tested and certified by
WQA against NSF/ANSI Standard 372, CSA B483.1, NSF/ANSI Standard 44 for the effective reduction of hardness
(calcium and magnesium), barium, and radium 226/228, as verified and substantiated by test data.
An efficiency rated water softener is a DIR softener which also complies with specific performance specifications
intended to minimize the amount of regenerant brine and water used in its operation. Efficiency rated water softeners
shall have a rated salt efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on
NaCl equivalency) (477 grams of total hardness exchange per kilogram of salt), and shall not deliver more salt than its
listed rating. The efficiency is measured by a laboratory test described in NSF/ANSI 44. The test represents the maximum possible efficiency the system can achieve. Operational efficiency is the actual efficiency achieved after the system
has been installed. It is typically less than the efficiency due to individual application factors including water hardness,
water usage, and other contaminants that reduce the softener’s capacity.
Refer to the Specifications, Familiarization and Warranty section of this Owner’s Guide for more specific product
information. To avoid contamination from improper handling and installation, your system should only be installed and
serviced by your Culligan Man. Performance will vary based on local water conditions. The substances reduced by this
system are not necessarily in your water.
Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask
your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
NOTICE
This softener is not intended to be used for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
The efficiency rated dosage is only valid at the 12lb. salt dosage and maxmum service flow rate for 14” models.
†
56
01023052
California
Department of
Public Health
Certificate
State of California
Department of Public Health
Water Treatment Device
Certificate Number
11 - 2072
Culligan High
Efficiency Twin
9" Water Softener
Date Issued: March 30, 2011
Replacement Elements
Trademark/Model Designation
High EfficiencyTwin 9” Aqua-Sensor
N/A
High Efficiency Twin 9” Soft-Minder Meter
N/A
High Efficiency Twin 9” Outdoor Aqua-Sensor
N/A
High Efficiency Twin 9” Outdoor Soft-Minder Meter
N/A
High Efficiency Twin Upflow 9” Outdoor Aqua-Sensor
N/A
High Efficiency Twin Upflow 9” Outdoor Soft-Minder Meter
N/A
High Efficiency Twin Upflow 9” Aqua-Sensor
N/A
High Efficiency Twin Upflow 9” Soft-Minder Meter
N/A
Manufacturer: Culligan International
The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section
116830 of the Health and Safety Code for the following health related contaminants:
Microbiological Contaminants and Turbidity
Organic Contaminants
Rated Service Capacity: not applicable
Inorganic/Radiological Contaminants
Barium
Radium 226/228
Rated Service Flow: 9.0 gpm
Conditions of Certification:
Do not use where water is microbiologically unsafe or with water of unknown quality, except that systems
certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.
01023052
57
California
Department of
Public Health
Certificate
State of California
Department of Public Health
Water Treatment Device
Certificate Number
11 - 2075
Culligan High
Efficiency Twin
10" Water Softener
Date Issued: March 30, 2011
Replacement Elements
Trademark/Model Designation
High Efficiency Twin 10” Aqua-Sensor
N/A
High Efficiency Twin 10” Soft-Minder Meter
N/A
High Efficiency Twin 10” Outdoor Aqua-Sensor
N/A
High Efficiency Twin 10” Outdoor Soft-Minder Meter
N/A
High Efficiency Twin Upflow 10” Aqua-Sensor
N/A
High Efficiency Twin Upflow 10” Soft-Minder Meter
N/A
High Efficiency Twin Upflow 10” Outdoor Aqua-Sensor
N/A
High Efficiency Twin Upflow 10” Outdoor Soft-Minder Meter
N/A
Manufacturer: Culligan International
The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section
116830 of the Health and Safety Code for the following health related contaminants:
Microbiological Contaminants and Turbidity
Organic Contaminants
Rated Service Capacity: not applicable
Inorganic/Radiological Contaminants
Barium
Radium 226/228
Rated Service Flow: 9.4 gpm
Conditions of Certification:
Do not use where water is microbiologically unsafe or with water of unknown quality, except that systems
certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.
58
01023052
State of California
Department of Public Health
Water Treatment Device
Certificate Number
11 - 2073
Culligan High
Efficiency Twin
12" Water Softener
Date Issued: March 30, 2011
Trademark/Model Designation
High Efficiency Twin 12” Aqua-Sensor
California
Department of
Public Health
Certificate
Replacement Elements
N/A
High Efficiency Twin 12” Soft-Minder Meter
N/A
High Efficiency Twin 12” Outdoor Aqua-Sensor
N/A
High Efficiency Twin 12” Outdoor Soft-Minder Meter
N/A
Manufacturer: Culligan International
The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section
116830 of the Health and Safety Code for the following health related contaminants:
Microbiological Contaminants and Turbidity
Inorganic/Radiological Contaminants
Barium
Radium 226/228
Organic Contaminants
Rated Service Capacity: not applicable
Rated Service Flow: 10.0 gpm
Conditions of Certification:
Do not use where water is microbiologically unsafe or with water of unknown quality, except that systems certified
for cyst reduction may be used on disinfected waters that may contain filterable cysts.
01023052
59
California
Department of
Public Health
Certificate
State of California
Department of Public Health
Water Treatment Device
Certificate Number
11 - 2074
Culligan High
Efficiency Twin
14" Water Softener
Date Issued: March 30, 2011
Trademark/Model Designation
High Efficiency Twin 14” Aqua-Sensor
Replacement Elements
N/A
High Efficiency Twin 14” Soft-Minder Meter
N/A
High Efficiency Twin 14” Outdoor Aqua-Sensor
N/A
High Efficiency Twin 14” Outdoor Soft-Minder Meter
N/A
Manufacturer: Culligan International
The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section
116830 of the Health and Safety Code for the following health related contaminants:
Microbiological Contaminants and Turbidity
Inorganic/Radiological Contaminants
Barium
Radium 226/228
Organic Contaminants
Rated Service Capacity: not applicable
Rated Service Flow: 10.6 gpm
Conditions of Certification:
Do not use where water is microbiologically unsafe or with water of unknown quality, except that systems certified
for cyst reduction may be used on disinfected waters that may contain filterable cysts.
60
01023052
It is advisable to have the salesperson or installer fill in the information below for your future reference. If
this has not been done, please ask for it, as it is nec­es­sary if you contact your dealer.
Identification
Model Name ________________________________ Catalog No. _______________________________
Important
Data on
Your Water
Softener
Control Model No. ___________________________ Control Serial No. __________________________
Date of Installation ____________________________ Tank Serial No. ____________________________
Settings
Salt Setting: _________________________________ lb.
Time of Recharge: ____________________________ a.m. / _______________________________ p.m.
Upon Demand
(Aqua-Sensor® Models)
Gallons to signal _____________ gallons (Soft-Minder® Models)
Total Capacity ______________ gallons (Soft-Minder® Models)
Number of People in Household_____________________________________________________________
Tank Size ______________ inches
Water Analysis
Total Hardness ____________________________________________________________________ (gpg)
Total Iron _________________________________________________________________________ (ppm)
pH (acidity) _____________________________________________________________________________
Other____________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
01023052
61
Electrical
Schematic
62
01023052
35
O-RING GROOVES
PLUG
EDUCTOR
HOUSING
34
25
TWIN #2
56
20
24
19
14
18
57
52
17
13
54
55
53
51
16
12 11
15
83
1
72
6
82
2
7*
9
70
30
10
41*
29
2
71
31
69
30
4
61
STANDARD PISTON–6 EACH
28
23
32
5
65
25
63
43
31
28
26
62
19
24
85*
18
14
20
60
45
O-RING GROOVES
51
17
13
84*
84 & 85
UPFLOW ONLY
BRINE PISTON
32
QUAD-RING GROOVE
29
8*
86
QUAD-RING GROOVE
O-RING GROOVES
64
16
12 11
15
1
71
46
6
47
49
48
2
7
50
9
2
10
41
40
30
4
72
23
42
5
8
7
31
37
29
7
28
6
29
31
TWIN #1
32
30
28
39
32
Parts List
High Efficiency
Twin Indoor
Assembly
01023052
63
Item
Part No.
HE Control Valve, Dowflow, Complete
01023115
HE Control Valve, Upflow, Complete
01022746
HE Twin Control Valve #2, Dowflow,
Complete
01023279
1
Part No.
Description
45
P1022723
Eductor Throat with O-rings, Downflow, Blue,
10ea/Kit
45
P1023712
Eductor Throat with O-rings, Upflow, Gray,
10ea/Kit
HE Twin Control Valve #2, Upflow, Complete
45
P1023713
Eductor Throat with O-rings, Upflow, White,
10ea/Kit
Valve Body
46
P1020603
Eductor Throat O-ring, Large, 10ea/Kit
47
P1020428
Eductor Throat O-ring, Small, 10ea/Kit
48
P1013894
Eductor Nozzle w/ O-ring, Blue (9” & 10”
tanks), 10ea/Kit
48
P1013895
Eductor Nozzle w/ O-ring, Beige (10” & 12”
tanks), 10ea/Kit
Piston Rebuild Kit, Includes 6ea Piston
assemblies and 1ea Brine Piston Assembly
01025267
4
01020440
Gear Box Assembly, Downflow
4
01022234
Gear Box Assembly, Upflow
5
01020240
Gearmotor
6
P1020415
Retainer, Gearmotor, 10ea/Kit
48
P1024333
Eductor Nozzle w/ O-ring, Green, 10ea/Kit
7
01020420
Wire Harness w/ Optical Sensor
49
P0308438
O-ring, Eductor Nozzle, 10ea/Kit
50
P1020256
Screen, 10ea/Kit
51
01014153
Wire Harness w/ Optical Sensor, Control #2,
Extended
7*
01022751
8
01022735
Wire Harness, Motor
8*
01022752
Wire Harness, Motor, Control #2, Extended
52
01013958
Tank Adapter, 1” Valve
9
P1020433
Optical Sensor Screw, 10ea/Kit
53
P1013959
Tank Clamp, 1” Valve
10
P1020517
Gear Box Assembly Screw, 10ea/Kit
54
P1013669
Tank Clamp Pin, 1” Valve
Dial-a-Softness Knob, 10ea/Kit
55
P0318383
Tank Clamp Screw, 1” Valve/3/4” bkt
56
P1014848
O-ring, Large, Valve to Tank Adapter
57
P0440052
O-ring, Valve Adapter to ACME Tank
60
P1020431
61
P1025199
62
P1020426
63
P1024817
64
P1020252
Main Piston Spring, 10ea/Kit
65
P1020286
Brine Piston Spring 10ea/Kit
69
01018760
Bypass Valve, Rotary
70
P1009075
Retaining Clip, 1” Bypass valve
71
01014033
Coupling Kit - 1” Bypass
72
P1009099
O-ring, Couplings/Meters
82
01021877
Meter Assembly, 1"
83
01024840
Wire Harness, Meter, 48"Long
84
P1023699
Half Ball w/ Post, Upflow Only, 10ea/Kit (only
upflow models)
85
P1023695
Spring, Upflow Only, 10ea/Kit (only upflow
models)
86
01021077
Interconnecting Pipe & Fittings, Copper
86
01023290
Interconnecting Pipe & Fittings, Plastic
*
01018249
1¼” Straight Through Adapter
*
01018755
Rebuild Kit - 1”/1¼” Rotary Bypass
*
P1019646
P1020289
Dial-a-Softness Assembly w/ O-Rings, 10ea/
Kit
Tank Adapter Assy, 1” valve to tank less
O-Rings
12
P1020427
13
P0440268
O-Ring, Brine & Drain Elbow, 10ea/Kit
14
P1020487
Eductor Plug Assembly w/ O-Rings, 10ea/Kit
15
P1020290
Eductor Plug Retainer, 10ea/Kit
16
P1023051
Dial-a-Softness Locking Plug, 10ea/Kit
17
P1020291
Dial-a-Softness Locking Plug Retainer
18
P1020581
Brine Elbow Assembly, 10ea/Kit
19
P1020432
Retainer, Brine & Drain Elbow, 10ea/Kit
20
P1023021
Drain Elbow Assembly, 10ea/Kit
23
01023014
Enclosure Frame
24
P0331635
Backwash Flow Control, #2 Brown, 10ea/Kit
24
P0331636
Backwash Flow Control, #3 Green, 10ea/Kit
24
P0401031
Backwash Flow Control, Black, 10ea/ Kit
25
01023066
Control Valve Cover
28
P0318383
Enclosure Screw, 10ea/Kit
29
P1023122
Retainer for Enclosure Screw, 10ea/Kit
30
P1020617
Nut for Enclosure Screw, 10ea/Kit
31
P1000372
Strain Relief Fitting, 10ea/Kit
32
P1006498
Plug, 10ea/Kit
34
P1021162
O-ring, Eductor Plug Assembly, Large, 10ea/
Kit
35
P1020424
O-ring, Eductor Plug Assembly, Small, 10ea/
Kit
37
01017134
Power Cord
*
01010783
39
01023448
Electronics Enclosure Kit less Circuit Board
*
01016564
40
01023447
Replacement Circuit Board
*
01016565
3/4” Elbow Copper Adapter Kit (1” Bypass)
41
P1023112
Circuit Board Label, 10ea/Kit
*
P1018757
1” NPT Female Elbow Kit (1” Rotary Bypass)
41*
P1023276
Circuit Board Label, Control #2, 10ea/Kit
*
P1009856
Gasket, Copper Plumbing Adapters
42
P1020497
Keypad with Connector, 10ea/Kit
*
01018133
Transformer, Dual Output
*
01020620
Transformer, Dual Output w/ 6' Power Cord
43
01023052
01023020
Item
2
11
64
Description
01023111
45
01023589
P1022796
Electronics Enclosure Kit less Circuit Board,
Control #2
Eductor Throat with O-rings, Downflow, Tan,
10ea/Kit
*
01020748
Main Piston O-ring, 25ea/Kit
Main Piston Quad Ring, 25ea/Kit
Brine Piston O-ring 25ea/Kit
Brine Piston Quad Ring 25ea/Kit
Replacement O-Ring for Bypass Valve Stem,
50ea/Kit
1” Copper Adapter Kit, (1” Bypass)
3/4” Copper Adapter Kit (1” Bypass)
Auxiliary Board
* Not displayed in diagram
Parts List
High Efficiency
Twin Outdoor
Assembly
83
28
15
1
12
11
16
82
69
72
70
2
71
4
14
23
13
5
18
8*
20
44
27
24
21
87
PLUG
EDUCTOR
HOUSING
88
43
2
19
33
32
31
17
7*
O-RING GROOVES
36
56
84 & 85
UPFLOW ONLY
46
84*
85*
47
48
6
9
51
10
50
49
45
35
55
53
52
54
28
57
15
86
14
1
12
11
16
72
69
18
71
13
20
70
4
21
23
17
19
5
64
STANDARD PISTON–6 EACH
2
61
2
8
60
51
41
6
QUAD-RING GROOVE
O-RING GROOVES
65
63
62
BRINE PISTON
29
10
33
32
QUAD-RING GROOVE
30
22
O-RING GROOVES
31
35
39
7
9
34
01023052
65
Item
66
01023052
Part
No.
Description
01025717
Outdoor HE Control, Downflow—Complete
01025718
Outdoor HE Control, Upflow—Complete
01025719
Outdoor HE Twin Control #2,
Downflow—Complete
01025720
Outdoor HE Twin Control #2,
Upflow—Complete
1
01023020
Valve Body
2
01025267
Piston Rebuild Kit, Includes 6ea Piston assemblies and 1ea Brine Piston Assembly
4
01020440
Gear Box Assembly, Downflow
01022234
Gear Box Assembly, Upflow
5
01020240
Motor, Gear, 24VDC, 5 RPM
6
P1020415
Retainer, Gearmotor, 10ea/Kit
7
—
Wire Harness w/ Optical Sensor (not available for sale)
7*
—
Wire Harness with Optical Sensor, Extended,
Control #2 (not available for sale)
8
01022735
Wire Harness, Motor
8*
01025493
Wire Harness, Motor, HE, Extended, Outdoor
9
P1020433
Optical Sensor Screw, 10ea/Kit
10
P1020517
Gear Box Assembly Screw, 10ea/Kit
11
P1020289
Dial-a-Softness Knob, 10ea/Kit
12
P1020427
Dial-a-Softness Assembly w/ O-Rings, 10ea/Kit
13
P0440268
O-Ring, Brine & Drain Elbow, 10ea/Kit
14
P1020487
Eductor Plug Assembly w/ O-Rings, 10ea/Kit
15
P1020290
Eductor Plug Retainer, 10ea/Kit
16
P1023051
Dial-a-Softness Locking Plug, 10ea/Kit
17
P1020291
Dial-a-Softness Locking Plug Retainer
18
P1020581
Brine Elbow Assembly, 10ea/Kit
19
P1020432
Retainer, Brine & Drain Elbow, 10ea/Kit
20
P1023021
Drain Elbow Assembly, 10ea/Kit
Item
Part
No.
Description
P1023712
Eductor Throat with O-rings, Upflow, Gray,
10ea/Kit
P1023713
Eductor Throat with O-rings, Upflow, White,
10ea/Kit
46
P1020603
Eductor Throat O-ring, Large, 10ea/Kit
47
P1020428
Eductor Throat O-ring, Small, 10ea/Kit
48
P1013894
Eductor Nozzle w/ O-ring, Blue, 10ea/Kit
P1013895
Eductor Nozzle w/ O-ring, Beige, 10ea/Kit
P1024333
Eductor Nozzle w/ O-ring, Green, 10ea/Kit
P0308438
O-ring, Eductor Nozzle, 10ea/Kit
50
P1020256
Screen, 10ea/Kit
51
01014153
Tank Adapter Assy, 1" valve to tank less
O-rings
52
01013958
Tank Adapter, 1” Valve
53
P1013959
Tank Clamp, 1” Valve
54
P1013669
Tank Clamp Pin, 1” Valve
55
P0318383
Tank Clamp Screw, 1” Valve/3/4” bkt
56
P1014848
O-ring, Large, Valve to Tank Adapter
57
P0440052
O-ring, Valve Adapter to ACME Tank
60
P1020431
Main Piston O-ring, 25ea/Kit
61
P1025199
Main Piston Quad Ring, 25ea/Kit
62
P1020426
Brine Piston O-ring 25ea/Kit
63
P1024817
Brine Piston Quad Ring 25ea/Kit
64
P1020252
Main Piston Spring, 10ea/Kit
65
P1020286
Brine Piston Spring 10ea/Kit
69
01018760
Bypass Valve, Rotary
70
P1009075
Retaining Clip, 1” Bypass valve
71
01014033
Coupling Kit - 1” Bypass
72
P1009099
O-ring, Couplings/Meters
82
01021877
Meter Assembly, 1"
83
01025490
Wire Harness, Meter, 48" Long (Outdoor HE),
Twin #2
84
P1023699
Half Ball w/ Post, Upflow Only, 10ea/Kit (only
upflow models)
49
21
P0331635
Backwash Flow Control, #2 Brown, 10ea/Kit
21
P0331636
Backwash Flow Control, #3 Green, 10ea/Kit
21
P0401031
Backwash Flow Control, Black, 10ea/ Kit
22
01020745
Replacement Circuit Board
85
P1023695
23
—
Frame,Hood,Compact,HE Control,Outdoor (not
available for sale)
Spring, Upflow Only, 10ea/Kit (only upflow
models)
86
01021077
Interconnecting Pipe & Fittings, Copper
24
01023596
Cable Tie 2"
01023290
Interconnecting Pipe & Fittings, Plastic
27
01023595
Cap, Vinyl
28
01024946
Cover, Hood, Compact, HE Control, Outdoor
87
P1021162
O-ring, Eductor Plug Assembly, Large, 10ea/
kit
29
—
Compartment Plate w/ Gaskets (not available
for sale)
88
P1020424
O-ring, Eductor Plug Assembly, Small, 10ea/
kit
30
—
Enclosure w/ Decal and Keyboard (not available for sale)
31
P0318383
Enclosure Screw, 10ea/Kit
32
P1023122
Retainer Screw, 10ea/Kit
33
P1020617
Nut, 1/4-20 Hex, 18-8SS, 10ea/Kit
*
P0451701
Hose Clamp, Drain
*
01018249
1 1/4” Straight Through Adapter
*
01018755
Rebuild Kit - 1”/1-1/4” Rotary Bypass
*
P1019646
Replacement O-Ring for Bypass Valve Stem,
50ea/Kit
34
P1025274
Strain Relief Fitting 10ea/kit
*
01010783
1” Copper Adapter Kit, (1” Bypass)
35
P1025277
Liquid Tight Hole Plug, 10ea/Kit
*
01016564
3/4” Copper Adapter Kit (1” Bypass)
36
P1025278
Bushing, Strain Relief, 10ea/Kit
*
01016565
3/4” Elbow Copper Adapter Kit (1” Bypass)
39
01025650
Electronics Enclosure Kit without Circuit Board,
Outdoor (includes items 7, 9, 29, 30, 31, 32,
33, 34, 35)
*
P1018757
1” NPT Female Elbow Kit (1” Rotary Bypass)
*
P1009856
Gasket, Copper Plumbing Adapters
41
01017134
Power Cable
*
01018133
Transformer, Dual Output
43
—
Enclosure with Decal (not available for sale)
*
01020620
Transformer, Dual Output w/ 6' Power Cord
(optional)
44
01025652
Electronics Enclosure Kit without Circuit Board,
Twin Control #2, Outdoor (includes items 7, 9,
31, 32, 33, 35, 36, 43)
*
01025561
Outdoor Transformer, Dual Output w/ 6"
Power Cord (optional)
45
P1022796
Eductor Throat with O-rings, Downflow, Tan,
10ea/Kit
*
01020748
Auxiliary Board
P1022723
Eductor Throat with O-rings, Downflow, Blue,
10ea/Kit
* Not displayed in diagram
Parts List
B
1
2
3
DON'T ASSEMBLE
PLACE IN SHIPING CARTON
Remote Display
and Smart Brine
Tank Sensor
Item
Part No.
Description
1
2
3
4
4
01020553
01020749
01020750
01020611
01020447
01025557
01020747
Remote Display
Remote Display Circuit Board
RF Board
Transformer
Smart Brine Tank Sensor, Indoor
Smart Brine Tank Sensor, Outdoor
Modem
01023052
67
Parts List
Item Part No.
1
Tank Assembly
01016618
2
01023052
Qty
Tank Assembly, 10” w/
Fillport, Complete
Tank Assembly, 12” w/
01017192 Fillport, Complete, Less
Media
Tank Assembly, 14” w/
01017194 Fillport, Complete, Less
Media
Tank Assembly, 9” w/o
01016351
Fillport, Complete
8
68
Description
Tank Assembly, 9” w/
01016617
Fillport, Complete
01016352
Tank Assembly, 10” w/o
Fillport, Complete
01016349
Tank Replacement, 9”,
w/ Fillport, Empty
01016350
Tank Replacement, 10”,
w/ Fillport, Empty
01016520
Tank Replacement, 12”,
w/ Fillport, Empty
01016522
Tank Replacement, 14”,
w/ Fillport, Empty
01016347
Tank Replacement, 9”,
w/o Fillport, Empty
01016348
Tank Replacement, 10”,
w/o Fillport, Empty
01009847 Top Strainer - Fine Slot
01011195 Top Strainer - Wide Slot
1
3
P1009099 O-Ring, Manifold
1
4
01016176 Outlet Manifold - 9”
1
4
01014539 Outlet Manifold - 10”
1
4
01014540 Outlet Manifold - 12”
1
4
01016429 Outlet Manifold - 14”
1
5
P1017434 O-Ring, Plug and Sensor
2
6
01015122 Plug
1
7
01018763
Aqua-Sensor® Probe,
Indoor
1
7
01025283
Aqua-Sensor® Probe,
Outdoor
1
8
01016174 Culligan Emblem
1
Parts List
2
16" and 18" Brine
System
3
5
1
4
Item
Part No.
1
01018705
01018715
01018709
01018716
01018704
01018717
01018707
01018713
01018707
01018706
2
3
4
5
Description
Brine System, 250 lb
Brine System, 375 lb
Replacement Tank, 250 lb
Replacement Tank, 375 lb
Cover, 250 lb
Cover, 375 lb
Salt Plate, 250 lb
Salt Plate, 375 lb
Brine Chamber, 250 lb & 375 lb
Brine Valve
01023052
69
Parts List
Brine Valve
Assembly
70
01023052
Item
Part No.
Description
-
01018706
Brine Valve
1
01018710
BLFC Elbow - 0.45 gpm
01018711
BLFC Elbow - 0.8 gpm
2
P1020194
Brine Well Cap - 24 Pack
3
P1020196
3/8” Compression Nut - 24
Pack
4
P1018871
3/8” Insert - 25 Pack
5
P1012091
Retaining Clip - 24 Pack
6
P1020192
Pin - 24 Pack
7
P1020193
5/16” Nut - 24 Pack
8
P1020190
Overflow Fitting w/ Nut - 24
Pack
9
P1020195
3/8” Nut - 24 Pack
10
P1020198
Air check Assembly - 24 Pack
11
P1020197
Float - 24 Pack
2
3
5
Item
Part No.
Description
-
01018720
Brine System, 650 lb
1
01018718
Replacement Tank, 650 lb
2
01018719
Cover, 650 lb
3
01018909
Salt Plate, 650 lb
4
01018708
Brine Chamber
5
01018706
Brine Valve
Parts List
24" Brine System
1
4
01023052
71
Culligan
Limited
Warranty
Culligan High Efficiency Twin Automatic Water Conditioners
You have just purchased one of the finest water conditioners made. As an expression of our confidence
in Culligan International Company products, your water conditioner is warranted to the original end-user,
when installed in accordance with Culligan specifications, against defects in material and workmanship
from the date of original installation, as follows:
For a period of ONE
YEAR
The entire conditioner
For a period of FIVE YEARS
Remote display, modem, Soft-Minder® meter, Smart Brine probe,
or Aqua-Sensor® probe, if so equipped.
For a period of TEN YEARS
High Efficiency circuit board, control valve body, excluding internal parts.
The salt storage container, brine valve and all its component parts
For the LIFETIME of the
original consumer purchaser
The Quadra-Hull™ conditioner tank and the Cullex® resin
If a part described above is found defective within the specified period, you should notify your independently operated Culligan dealer and arrange a time during normal business hours for the dealer to inspect
the water conditioner on your premises. Any part found defective within the terms of this warranty will be
repaired or replaced by the dealer. You pay only freight from our factory and local dealer charges.
We are not responsible for damage caused by accident, fire, flood, freezing, Act of God, misuse, misapplication, neglect, oxidizing agents (such as chlorine, ozone, chloramines and other related components),
alteration, installation or operation contrary to our printed instructions, or by the use of accessories or
components which do not meet Culligan specifications, is not covered by this warranty. Refer to the specifications section in the Installation and Operating manual for application parameters.
Our product performance specifications are furnished with each water conditioning unit. TO THE EXTENT
PERMITTED BY LAW, CULLIGAN DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE; TO THE EXTENT
REQUIRED BY LAW, ANY SUCH IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE ONE-YEAR
PERIOD SPECIFIED ABOVE FOR THE ENTIRE CONDITIONER. As a manufacturer, we do not know the
characteristics of your water supply or the purpose for which you are purchasing a water conditioner.
The quality of water supplies may vary seasonally or over a period of time, and your water usage rate
may vary as well. Water characteristics can also differ considerably if your water conditioner is moved to
a new location. For these reasons, we assume no liability for the determination of the proper equipment
necessary to meet your requirements, and we do not authorize others to assume such obligations for us.
Further, we assume no liability and extend no warranties, express or implied, for the use of this product
with a non-potable water source. OUR OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE
REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER CONDITIONER, AND WE ASSUME
NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL, OR OTHER DAMAGES.
Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some states do not allow the exclusion
of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Consult your telephone directory for your local independently operated Culligan dealer, or write Culligan
International Company for warranty and service information.
Culligan International Company
9399 W. Higgins Road, Suite 1100
Rosemont, Illinois 60018
www.culligan.com
72
01023052
You Get Your Water Expert, The Culligan Man
We’re here to provide you with fast, dependable service, making sure any problems you have are taken
care of. The Culligan Man has been around for over seventy years, delivering quality products and
dependable service all along. That’s why people say “Hey, Culligan Man!®” Because we’re the water
experts. And that’s who you want taking care of your water.
With Culligan
You Get More
Than A Quality
Product
The Culligan Promise
At Culligan, we understand that a water quality improvement system is an investment in your family’s
well-being. That’s why our 1,350 independently operated dealers worldwide don’t just sell products; they
sell water quality you can count on. We stand behind our products with written limited warranties and our
unequaled Culligan service. No matter where you live, you can depend on Culligan expertise to work for
you—today and tomorrow.
01023052
73
A
Index
Application 10
AquaSensor 47
Aqua-Sensor® Device 2
Aqua-Sensor, Install 14
Aqua-Sensor® Mode 7
Aqua-Sensor plug 14
Aqua-Sensor® Start-Up Procedure 41
Aqua Sens Probe 47
Attaching the Cover 17
B
Backwash Flow Control 15
Backwash Flow Control Replacement 16, 17, 18
Bacterial Iron 5
Blown Fuse 46
blue bypass knob 21
Brine Blocked 47
Brine Overfill 47
Brine Refill 6
Bypass Valve 48
Bypass valve assembly 20
Bypass Valve Installation 19, 20
Bypass Valves 46
Bypass Your Water Filter 48
C
California Department of Public Health Certificate
57
Call Culligan at 47
Call for Service 46
CANCEL or X button 29
Care and Cleaning of Your Water Conditioner 43
Check Brine Tank 47
CHECK MARK button 29
Circuit Board Connections 23, 24
Clean 44
Cleaning 44
Component 9
Control Valve 6, 14
Control Valve Assembly 9
Cullex resin 6
Cullsan® underbedding 6
Customizing the Setup 34, 45
D
74
01023052
Delayed Regeneration 38
Dial-a-Softness 17, 18, 19
Dial-a-Softness® 8
Dial-a-Softness Knob 19
Dissolved Iron 5
DOWN ARROW button 29
Downflow Regeneration 2
Down Flow Regeneration 8, 9, 11
Drain Facilities 11
Drain Line Connection 21
Dubl-Safe™ valve 6
E
Eductor 15
Eductor Nozzle and Throat Replacement 16
Eductor Nozzle Replacement 15
Eductor Nozzle—Throat 15
Electrical Connection 26
Electrical Facilities 11
Electrical Installation 33
Electrical Schematic 62
Error Codes 47
F
Few Days Salt 47
Final Startup 40
First Time Setup 31
First Time Setup Procedure 31
Floor Surface 10
Flow Restrictors 15
G
Global Valve Assembly 65
H
Height of Discharge Above Floor Level Operating
22
HE Twin cable lengths 14
High Efficiency 63, 65
High Efficiency Twin Indoor Assembly 63
High Efficiency Water Conditioners with 2
How Your Water Conditioner Works 5
I
Immediate Regeneration 38
Important Data on Your Water Filter 61
Increased Usage 46
Information 36
Inspection Schedule 43
Install Aqua-Sensor 14
Installation 9
Iron, Bacterial 5
Iron, Dissolved 5
Iron, Organic Bound 5
Iron, Particulate 5
K
Keypad 29
L
Loading the Tank 13
Location 10
Low Battery 47
Low Salt Level 47
M
S
Manual Regeneration 7
Materials 9, 10
Media Tank 9
Meter Start-Up Procedure 40
Mineral Tank 6, 12
Mineral Tank(s) 12
Modem 7
Modes of Operation 7
Motor Home Err 47
Motor Position Error 47
Mount the Control Valve 14
Salt Bridging 47
Salt Delivery Service 42
Salt Economizer 42
Salt Storage Container 22
Salt Storage Tank 9
Salt Storage Tank Assembly 9
Salt Supply 42
Sanitizing Procedure 45
Service 6
Set Date and Time 34
Smart Brine Tank Probe 7
Smart Brine Tank Sensor 67
Soft-Minder® Meter 2
Space Requirements 10
Special Tools 9
Specifications 2
Standard Manual Regeneration 39
Storage Tank 44
N
Navigating the Menus and Keypad 29
No Brine In Tank 47
No Refill 47
No Remote RF Signal 47
No Remote Signal 47
No Water 46
O
Organic Bound Iron 5
Outdoor Assembly 65
Out the Salt 44
P
Particulate Iron 5
Performance Data Sheet 49, 50, 51, 52, 53, 54,
55, 56
Placement 11
Plumbing Connections 19
Position Sensor Error 47
Pos Sensor Err 47
Power Failure 46
Power Supply 46
Predict Mode 7
Pre-Rinse Mode 7
Pressure 10, 12, 13, 19
Preventative Maintenance 43
Proportional Brining 8
T
Tank Assembly 12, 68
Temperature 10
Test Modem 38, 43, 49, 51, 53, 55, 63, 65
Tools 9
Tools and Materials 9
U
UP ARROW button 29
Upflow Regeneration 3
Up Flow Regeneration 8
Upon Demand 61
W
Water Meter Mode 7
Water Quality 10
Wireless Remote Control 7
X
xxx-xxx-xxxx 47
R
Recommended Aqua-Sensor® Start-Up Procedure
41
Recommended Meter Start-Up Procedure 40
Recommended Preventative Maintenance Inspection
Schedule 43
Regeneration 6, 8, 38
Regeneration Setup 33
Remote Display 66
Remote Display and Smart Brine Tank Sensor 67
Replace Aux Filter Media 47
Replace Ext Filt 47
DCO 013332 Rev. G
01023052
75
This page contains materials and DCO in­for­ma­tion.
IT DOES NOT PRINT AS PART OF THE DOC­U­MENT!
Materials & Description: High Efficiency Twin Owner’s Guide Size:
11” x 17” Booklet, folded down to 8 1/2” x 11”
Color:
Black Ink; 2-Sided
Stock:
20# White
Other:
Bookletmaker, Saddle Stitch (2 Staples)
Let
PN 01023052
Change
By
Aprvd
DCO
Date
A
New Art Created
BSM
JS
010875
07/13/09
B
FWR 2.1.3 Revisions
JS
012125
12/15/10
C
Minor Revisions
JS
012377
05/01/11
D
FWR 2.1.6 Revisions
JS
012981
02/01/12
E
Revisions
AS
JS
013048
03/19/12
F
Revisions
AS
JS
013149
04/30/12
G
FWR 2.1.6 and h/w revisions
AS
JS
013332
11/01/12
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