Allworx 9202E User manual

Allworx 9202E User manual
Allworx®
Server User Guide
Version 7.6
Updated November 25, 2013
Allworx® Server User Guide
Version 7.6
Allworx Server User Guide Version 7.6
©2013 Allworx Corp, a Windstream company. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, photocopy, recording, or otherwise without the
prior written permission of Allworx Corp.
Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its
vendors. All rights are reserved. The software is protected by United States of America
copyright laws and international treaty provisions applicable worldwide. Under such
laws, the licensee is entitled to use the copy of the software incorporated with the
instrument as intended in the operation of the product in which it is embedded. The
software may not be copied, decompiled, reverse-engineered, disassembled, or
otherwise reduced to human-perceivable form. This is not the sale of the software or any
copy of the software; all right, title, ownership of the software remains with Allworx or its
vendors.
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Contents
Messages .............................................................................................. 1
Visual Message Center ...................................................................................1
Audio Message Center ....................................................................................2
Listening to the Voicemail ..........................................................................3
Sending Voicemail Messages ...................................................................4
Changing Audio Message Center Settings ................................................5
Announce Only Call Handling ....................................................................8
Accessing an Outside Line .........................................................................9
Placing Internal Calls ...............................................................................10
Place Internal Calls when Leaving a Voicemail .............................................10
My Allworx Manager ........................................................................... 11
Access My Allworx Manager .........................................................................11
Settings ..........................................................................................................12
My Conferences ............................................................................................13
Scheduled / Unscheduled Conferences ...................................................13
Scheduling a Conference .........................................................................15
Joining a Conference ...............................................................................16
Terminating a Conference ........................................................................17
My Extension .................................................................................................17
On-Busy Routing ......................................................................................21
Follow-Me-Anywhere ...............................................................................22
My Presence ..................................................................................................26
Changing Presence .................................................................................26
Configuring Announce Only Call Handling ..............................................26
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1 Messages
The Allworx Message Center provides unified messaging for Allworx users. The
Messages button lights on the Allworx phone when a new voicemail message is
available. The PFK lights when a new voicemail message is available, and the phone is
monitoring another mailbox.
The Allworx Server Administrator configures the access and management of voicemail
messages:
•
Visual Message Center - Displays a messages list for the extension and uses
soft keys for navigation.
•
Audio Message Center - Calls the Message Center and uses audio menus.
Note:
The Visual Message Center is not available on Allworx 9102, 9112, 9202, and 9202E
handsets.
The following features are only available in the Audio Message Center:
•
•
•
•
•
1.1
Managing your greetings
Changing your Message Center PIN
Changing your Presence
Accessing an outside line
Placing internal calls
Visual Message Center
To access the Visual Message Center:
1.
Press the phone Messages button or the Messages PFK on the phone.
2.
Enter the phone extension and press the OK soft key
3.
Enter the password using the numeric keypad and press OK. A list of voicemail
messages displays.Contact the Allworx Server Administrator for the password
information.
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4.
Use the up/down arrow keys on the right of the display to highlight the message.
Press the Select button to select the message. The message begins to play
automatically.
5.
Press the Select button to start/stop the message and the up/down arrow keys to
forward/rewind the message, respectively.
Use the soft keys to choose different options such as mark as new, delete or
forward the message.
1.2
Audio Message Center
Note:
If the Allworx Server Administrator configures the Allworx server with the Multiple
Language Pack feature, users can play the Message Center prompts in a language other
than English. To use the alternate language, press ## when prompted.
To access the Audio Message Center:
1.
Enter the Audio Message Center using one of the options in the table.
Option
Alternate
Handset
Within Auto
Attendant
Press the handset Messages button twice (once if the Allworx
Server Administrator configured the button to access the Audio
Message Center directly), press #.
Enter the primary extension and press #.
X
Dial *404. When calling from an outside handset, the system
may prompt users for a primary extension.
X
X
Dial 61 and the primary extension (6 + ext.).
X
X
1
Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or
consult the Allworx Server Administrator.
2.
Enter the extension password and the # symbol using the numeric keypad.
Contact the Allworx Server Administrator for the password information.
After logging into the Audio Message Center, the system announces the number
of new and saved voicemail and e-mail messages available in the inbox and the
current Presence setting.
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3.
Use the following features to listen to the voicemail messages:
Key
Feature
1
Listen to new voicemail messages
2
Listen to saved voicemail messages
3
Send a message
4
Change your Message Center system settings
7
Access an outside line (if enabled)
hang up
1.2.1
End the call
#
Return to the previous menu.
*
Replay the menu options.
Listening to the Voicemail
At the Audio Message Center main menu, press 1 to listen to the voicemails, and then
use the features in the table below to manage the voicemail messages. To use the
feature while listening to any voicemail message, press the * key (e.g., *1 to reply to a
message).
The system automatically saves the voicemail messages unless the user specifically
chooses to delete the message. Options 1 and 9 are only available if an internal user left
the voicemail message.
Note:
Key
Feature
1
Reply to this message
2
Forward this message
3
Delete the message
4
Replay this message
6
Play the next message
9
Place a call to the sender of this message
#
Return to the previous menu
*
Listen to these choices again
To reply or forward a voicemail message to another internal user:
1.
Play the message.
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2.
Select an option (or press *+ option number during message playback).
a. Reply: Option 1 (or *1): to leave a voicemail to an internal user that left a
message.
b. Forward: Option 2 (or *2): to send a voicemail message to another voicemail
inbox.
Enter an extension to forward the message. The system plays the selected
user’s name, and then prompts for another extension. Select one of the options:
•
Enter another extension
•
•
Press 91 to forward the message to every voicemail user (if enabled)
Press the # key to continue
3.
Record a message, and then press the # key.
4.
Select one of the features:
Key
Feature
1 or hang up
1.2.2
Send the message
2
Review the message
3
Change the message
#
Cancel the message
*
Listen to the above options again
Sending Voicemail Messages
Note:
Send Voicemails directly to users without accessing the Audio Message Center. Dial 31 +
extension to leave a message.
To record and send a new message to other users or Message Aliases:
1.
Log in to the Audio Message Center main menu and press 3 on the numeric
keypad.
1
Digits may vary per system. Please check phone functions tab of the My Allworx Manager page
or consult with the Allworx Server Administrator.
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2.
Enter the extension or alias to send the message. The system plays the selected
user’s name.
3.
Enter an extension to forward the message. The system plays the selected user’s
name, and then prompts for another extension. Select one of the options:
a. Enter another extension.
b. Press 91 to forward the message to every voicemail user (if enabled).
c. Press the # key to continue.
4.
Record a message, and then press the # key when complete.
5.
Select one of the features:
Key
Feature
1 or hang up
1.2.3
Send the message
2
Review the message
3
Change the message
#
Cancel the message
*
Listen to the above options again
Changing Audio Message Center Settings
Log in to the Audio Message Center main menu and press 4 on the numeric keypad.
Select one of the following features:
Key
1
Feature
1
Change your Presence setting
2
Change the recording of your name
3
Manage your greetings
5
Change your PIN
#
Return to the previous menu
*
Listen to the choices again
Digits may vary per system. Please check phone functions tab of the My Allworx Manager page
or consult with the Allworx Server Administrator.
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To change the Presence setting:
1.
Log in to the Audio Message Center main menu and press 1 on the numeric
keypad. The system announces the current Presence.
2.
Select one of the following features:
Key
Feature
1
In Office
2
At A Meeting
3
On Vacation
4
On Business Trip
5
At Home
6
Away
7
Busy
#
Return to previous menu
*
Listen to these choices again
Users can change the Presence Setting without accessing the Audio Message Center.
Press the Presence soft key (not available on Allworx 9102, 9112, 9202, and 9202E
handsets) or press the Mute/DND button for more than 1 second. The Presence menu
displays. Scroll to the desired presence setting, and then press the Select button.
Note:
See the Allworx Phone Guide for more information.
To change the recording or review your name:
1.
Log in to the Audio Message Center main menu and press 2 on the numeric
keypad. The system plays the current name recording for review.
2.
Select one of the features:
Key
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Feature
2
Change your name recording
3
Review your name recording
#
Return to previous menu
*
Listen to these choices again
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3.
Follow the prompts to record a name, and then press the # key. Select one of the
following options:
Key
Option
1
Save your name recording
2
Change your name recording
3
Review your name recording
#
Cancel changing your name recording
To manage the greetings:
Note:
The system uses the default greeting for all presences that do not have a greeting
recorded.
Note:
Callers can skip the greetings by pressing # during the greeting.
1.
Log in to the Audio Message Center main menu and press 3. Select the greeting
feature to manage.
If there is not a previously recorded greeting, only option 1 is available “To record
your {Presence} greeting”.
Key
2.
Feature
0
Manage your Default greeting
1
Manage your In Office greeting
2
Manage your At a Meeting greeting
3
Manage your On Vacation greeting
4
Manage your On Business Trip greeting
5
Manage your At Home greeting
6
Manage your Away greeting
7
Manage your Busy greeting
#
Return to previous menu
*
Listen to these choices again
Follow the prompts to record the greeting, and then select from one of the
options:
To assist callers, mention in the voicemail greeting if you are unable to take the
call. Leave a pause at the end of the greeting to give callers time to enter the
extension before the beep. Example: When Mary is on the road, she records her
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voicemail greeting to say: “Hi this is Mary. I am traveling today. If you need to
speak to someone immediately, please dial *100 now to reach Jack (or 0† for the
operator), otherwise leave a message at the beep.” Pause for 3 seconds, and end
the greeting.
Key
Option
1
To save your {Presence} greeting
2
To review your greeting
3
To change your greeting
#
To quit without saving your greeting
*
Listen to these choices again
To change the Audio Message Center PIN:
1.
Log in to the Audio Message Center main menu and press 5 on the numeric
keypad.
2.
Follow the prompts to enter and confirm a new PIN. Verify the PIN is at least 5
digits long.
Note:
1.2.4
Users have both a PIN and a password. The PIN is for Hot Desk logins, logging into the
Message Center, and logging into ACD Queues. The password is for logging into My
Allworx Manager, the Allworx Call Assistant, Allworx Interact and the Allworx Admin
page.
Announce Only Call Handling
Users can configure their voicemail to prevent callers from leaving messages. The option
is separate for each presence setting. Users can setup Announce Only Call Handling
either in the Audio Message Center.
To configure Announce Only Call Handling:
1.
Record a greeting for the Presence to use for Announce Only. See “To manage
the greetings:” on page 7 for more information.
2.
Log in to the Allworx Audio Message Center.
3.
Press 4: To change your Message Center system settings.
4.
Press 3: To manage your greetings.
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5.
Press 0 - 7: Choose the default or preferred Presence greeting.
Key
6.
Feature
0
Default
1
In Office
2
At A Meeting
3
On Vacation
4
On Business Trip
5
At Home
6
Away
7
Busy
#
Return to previous menu
*
Listen to these choices again
Press 4: To prevent callers from leaving messages.
1.2.5
Accessing an Outside Line
The Allworx Server Administrator can give configure the permission to access outside
lines from within the Audio Message Center. Users can dial external calls by pressing 7
from within from the main Audio Message Center menu. This enables users to dial calls
from off-site locations using the company’s outside lines and Caller ID.
Press 7 to hear a dial tone from which users can directly dial external phone numbers.
Users do NOT need to dial 9† or 78†+PIN before the phone number.
After connecting to an external call and the external party hangs up, users hear a dial
tone to place additional calls.
To disconnect (hang up) the call and return to the dial tone, press *#.
To return to the Audio Message Center main menu from the dial tone, press * # and reenter the Audio Message Center PIN followed by #.
Note:
The ability to hang up a call and return to a dial tone using *# is not available for certain
combinations of originating phones and outside lines. See the Allworx Server
Administrator for more information.
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1.2.6
Placing Internal Calls
At the main Audio Message Center menu, users can call any internal extension by
dialing * plus the extension.
Note:
The Audio Message Center prompts do not mention this option.
For Example: Mary calls her voicemail from home. She listens to three new messages
and decides she needs to call John. Mary enters *101 and the system immediately
transfers her to John.
1.3
Place Internal Calls when Leaving a
Voicemail
If the system directs a call to an internal extension to Allworx voicemail, users can dial
another internal extension. To dial the new extension, press * on the numeric keypad
plus the extension or dial “0” 1 (without the *) for the operator. When dialing the new
extension while playing the outgoing message, the system places the call immediately.
When dialing the new extension during or after leaving a message, the system delivers
the message, and then transfers the caller to the dialed extension.
Example: Mary calls John’s extension, but John is not at his desk so his voicemail
answers. Mary decides she would rather talk to Jim instead of leaving John a voicemail.
She dials *102 and immediately transfers to Jim’s extension.
1
Digits may vary per system. Please check phone functions tab of the My Allworx Manager page
or consult with the Allworx Server Administrator.
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2 My Allworx Manager
The Allworx system provides an internal website for users to access system information
and configure personal settings, such as:
•
•
•
•
•
•
•
•
•
•
•
Note:
2.1
My Account
My Call Details
My Conferences
My Extension
My Presence
My Products
Directory
Distribution Lists
Call Queue
Phone Functions
Shared Files
Items in the list above are available as tabs on the main My Allworx Manager page.
Permission is required to access others. Contact the System Administrator to obtain
permission.
Access My Allworx Manager
Open a web browser and enter the Allworx server’s LAN address into the address box.
Example: http://192.168.2.254
Note:
If the address above does not work, see the System Administrator. The Allworx Server
Administrator may have changed the server’s IP address.
The following web browsers support My Allworx Manager:
•
Microsoft Internet Explorer 8, 9, or 10
•
Google Chrome (Latest version)
•
Mozilla Firefox (Latest version)
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To access features and configuration settings:
1.
Click the Login button.
2.
Enter the username and password.
3.
Click the Submit button. The application opens.
2.2
Settings
My Allworx Manager enables users to configure some phone settings. The My
Conferences, My Extension, and Call Queue Statistics features require contacting the
Allworx Server Administrator for access.
Table 1: Available Information and Settings
Option
Function
My Account
Enable users to change their password and PIN.
Note: Users have both a PIN and a password. The PIN is for Hot Desk logins, logging
into the Message Center, and logging into ACD Queues. Use the password to log in to
My Allworx Manager, the Allworx Call Assistant, Allworx Interact and the Allworx Admin
page.
My Call Details
Display a list of recent calls and information including the date, time, incoming or dialed
phone number, and Caller ID.
My
Conferences*
Enable users to schedule conference bridges using the Allworx Conference Center. The
System Administrator can provide permission for individual users to create conferences.
See “My Conferences” on page 13 for information regarding creating and moderating of
conferences.
Display the path of incoming calls to the extension, such as to their phone or other
phones, voicemail inbox, or to external numbers (see Follow-Me-Anywhere Calling). The
My Extension*
Allworx Server Administrator can provide permission for individual users to modify the
call routes. See “My Extension” on page 17 for information on call routes
My Presence
Change the presence setting (e.g. In Office, On Business Trip), which controls the
routing of incoming calls to the extension. The presence is visible to other users on the
Directory tab of My Allworx Manager. See “My Presence” on page 26 for information on
setting the presence.
My Products
Provide setup information for advanced Allworx products and indicates if the Allworx
Server Administrator has enabled these products.
Directory
Provide a listing of Allworx users including their extensions and presences.
Distribution
Lists
Provide a listing of all company email distribution lists configured on the Allworx system.
Call Queue
Statistics*
Provide data of all Allworx call queues. Queue managers can contact the Allworx Server
Administrator for permission to reset collection of these statistics.
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Table 1: Available Information and Settings
Option
Phone
Functions
Function
Usage instructions for system dialing of default extensions and calling features on
Allworx phones If the instructions do not match the required extensions, the Allworx
Server Administrator has changed the system extension settings.
* See the Allworx Server Administrator for access privileges.
2.3
My Conferences
The Allworx Conference Center provides a method of reserving conference bridges
provided by the Allworx server. It also offers password-restricted access to the
conference for attendees.
Note:
The Conference Center requires the Conference Center Feature Key.
The Allworx Conference Center allows for scheduled and unscheduled conferences.
•
•
Scheduled conference: planned conference using the scheduling feature in My
Allworx Manager.
Unscheduled conference: unplanned conference using the scheduling feature in
My Allworx manager. The system designates specific conference IDs for
unscheduled conferences. Verify the passwords of the unscheduled conference
with the System Administrator before using, since he or she has the ability to
change the passwords.
The Conference IDs for unscheduled conferences are available with the default
passwords shown in the table below.
2.3.1
Server
Conference ID
Password
6x, 6x12, 24x, 48x
480
480
24x, 48x
481
481
24x, 48x
482
482
24x, 48x
483
483
Scheduled / Unscheduled Conferences
The My Conferences page displays the conferences that the logged in user is the
Creator or Moderator. When using this feature for the first time, a message displays
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stating, “You are not the creator or moderator of any conferences.” After creating a
conference, the following information is viewable for each conference:
Topic
Description
Conference
Description
Explain the purpose of the conference.
Conference ID
Identifier with unique numerals for attendees to confirm on the system the
correct conference.
Conference Password Restrict access to the conference. Attendees provide a numeric PIN code.
Creator
Identify the user that scheduled the conference. The Creator can modify, delete,
end the conference, view statistics, and disconnect participants.
Moderator
Assigned user to modify, delete, end the conference, view statistics, and
disconnect participants. A user can be a Moderator without having permission to
create conferences.
State
Active – A scheduled conference available for attendees to join. It remains
active until reaching the duration and all attendees have exited.
Queued – A conference waiting for the scheduled start time.
Expired – A conference past the scheduled duration with no attendees in the
conference.
Canceled – A conference ended by either the Creator or Moderator.
Enabled – An unscheduled conference that the System Administrator has made
available for all callers to access.
Disabled – An unscheduled conference that the System Administrator has
restricted access to any callers.
Date and Time
When the conference is taking place. This field does not display for unscheduled
conferences.
Repetition
Frequency of the conference.
The figure below shows an example of four conferences:
Type
Description
1
Feature Team Meeting A conference with two users joined.
2
Quarterly Meeting
A conference scheduled to repeat once a month.
3
Conference A*
An unscheduled conference that the user is has the role of Moderator.
Sales Conference
A scheduled conference that is past the scheduled duration. The
Creator can modify the conference date and time to a future time in
order to keep the same Conference ID and password for convenience
4
* The System Administrator is always the Creator of any unscheduled conferences
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Figure 1: Conference Call Types
Note:
2.3.2
The system automatically deletes all expired or canceled conferences older than 30 days
the next time the Allworx Server Administrator reboots the server.
Scheduling a Conference
Note:
If the Allworx Server Administrator did not purchase or install the Conference Center, this
option does not display on the My Conferences tab.
Note:
The Allworx Server Administrator must enable permission for the user to schedule a
conference.
To schedule a conference:
1.
Log in to My Allworx Manager.
2.
Click the My Conferences tab. The My Conferences page displays.
3.
Click the add conference link in the dialog box. The Add Conference dialog box
displays.
4.
Update the fields in the dialog box.
The Allworx 6x and 6x12 servers enable one (1) active conference at a time. The
24x and 48x enable up to four (4) active conferences at the same time. The
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Available times box on the right side of the page displays the available period for
scheduling a conference to avoid any conflicts with previously scheduled
conferences. A list of any conflicting conferences display below the add
conference dialog box.
To avoid adding multiple conferences, users can set a conference to repeat on a
regular basis. Locate the Repeat every X days field, and click the drop-down list.
Select how often the conference is to repeat.
•
•
•
•
•
•
5.
0 – One time only (Default)
1 – Daily
7 – Once a week
14 – Every 2 weeks
21 – Every 3 weeks
28 – Every 4 weeks
Click the Add Conference button. The system assigns and displays the
Conference ID and password information.
2.3.3
Joining a Conference
Access the Conference Center by dialing extension 4081 from any internal or remote
handset. If calling from an outside line, dial the extension while in the Auto Attendant or
have another user transfer the incoming call to extension 4081.
Note:
If the caller hears a busy signal when calling the conference extension, it is possible that
the Allworx Server Administrator has not purchased or implemented the Conference
Center feature. See the Allworx Server Administrator for more information.
When the caller arrives to the Conference Center, a welcome message plays, and then a
prompt asking for the Conference ID. If the Conference ID is valid and there are
available seats (limit of eight (8) attendees per conference on 6x, 6x12, and 24x; limit of
30 attendees per conference on 48x), the prompt asks for the conference password. If
the password is valid, the system places the caller into the conference.
Any callers present in the conference hear a “ding” to signal the entrance of a new caller
and a “dong” if a caller leaves the conference.
1
Extensions may vary per system. Please check the phone functions tab of the My Allworx
Manager page or consult with the Allworx Server Administrator.
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2.3.4
Terminating a Conference
Scheduled conferences last the full duration and automatically extend while users are
still in the conference. However, once a conference has gone beyond the scheduled end
time it is subject to automatic termination.
Server Type
Termination
Allworx 6x, 6x12
A scheduled or unscheduled conference currently in use automatically
terminates when another scheduled conference begins. An unscheduled
conference will not terminate conferences that are in session. Termination is
more likely with the 6x and 6x12 servers, since the system only enables one
active conference at a time.
Allworx 24x, 48x
When all conferences are in use, the system terminates the unscheduled
conference with the oldest start time first. If none of the unscheduled
conferences are in use (i.e., all in-use conferences are scheduled conferences),
the system terminates the conference that is the farthest past its scheduled
duration. Initiation of an unscheduled conference does not terminate
conferences that are in session.
Note: In order to terminate a conference automatically, all four (4) available
conferences must be in use, whether scheduled or unscheduled.
2.4
My Extension
The most common routing of a personal extension is to ring the user’s phone. If there is
no answer, forward the call to the person's voicemail. However, other special purpose
routing is available in the Allworx system.
Option
Description
Presence-Specific
Routing
Follow an alternate call route when the user specifies a Presence, i.e., another
extension, voicemail, etc.
Multiple Destinations
Ring multiple phones at the same time.
Multiple Connection
Attempts
Ring a series of phones if no one answers the primary phone.
On-Busy Routing
Ring an alternate phone when the line is busy.
Follow-Me-Anywhere
Forward the call to a cell phone or home phone
Caller ID Based
Routing
Separate call route that is dependent on the Caller ID of the incoming call.
Users can establish call routes for each of the seven (7) user presences (In Office, At A
Meeting, On Vacation, On Business Trip, At Home, Away, and calls received when
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Busy) to go to different destinations.
Note:
The Allworx Serve Administrator must configure permissions for users to define the
routing of their extensions.
To configure the Basic Routing:
The building blocks of a call route are the Connection Attempts, Destinations, and Finally
route. In a typical call route (ring phone, forward to voicemail), there is one Connection
Attempt. The Destination is the handset of the primary extension and the Finally route is
the voicemail inbox.
1.
Log in to My Allworx Manager. Select the My Extensions tab. The list of Presence
and Call Routes displays.
2.
Locate the Presence and click the Modify link.
3.
Locate the Call Routes section. The Call Route dialog box displays.
a. If there is no connection attempt, click the add a connection attempt link.
b. If the there is a connection attempt, click the add a destination link.
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4.
Locate the First connection attempt, and click the drop-down list and select from
the list of available Handsets, User Extensions, Call Monitors, and the Follow Me
option. Select the destination.
5.
Configure the Finally route, which is the destination of unanswered calls.
6.
Locate the Call Route Selection section, and click the checkbox to assign any
changes made to the call route of the presence to any of the other presences.
7.
Click the Update Call Route button to save the changes.
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To change the current presence after configuring the call routes, click the My Presence
tab. Select the appropriate presence, and then click the Update button.
To configure the Call Routing for Multiple Destinations:
1.
Repeat To configure the Basic Routing through Step 6.
2.
Locate the connection attempt, and click the add a destination link. This adds
another destination drop-down list.
3.
Select the drop-down arrow and select an additional phone to ring simultaneously
with the original phone.
4.
Repeat the steps 1 and 2 to add more phones to ring simultaneously for the
connection attempt.
5.
Click the Update Call Route to save changes.
To configure Multiple Connection Attempts:
Multiple connection attempts identify alternate phones to ring when there is no answer
on the handset(s) in the First connection attempt.
1.
Repeat To configure the Call Routing for Multiple Destinations through Step 5.
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2.
Locate the First connection attempt section, and click the add another
connection attempt link. This creates another connection attempt section (ex:
Second, Third, etc).
3.
Configure the connection attempt using the options discussed in previous
sections.
4.
Click the Update Call Route button to save the changes.
2.4.1
On-Busy Routing
To avoid having callers hear a busy signal, configure an alternate On Busy call route.
1.
Repeat the To configure the Basic Routing section. After the main My Extensions
page displays, click the Modify link of the presence call route.
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2.
Locate the Call Route for calls from all callers section, and click the Modify On
Busy Route radio button.
3.
Locate the Call Route section, and click the Use Call Route below: radio button.
A new call route section displays.
4.
Set up the call route using the previous procedures.
5.
Click the Update Call Route to save the changes.
Note:
Create and save the primary call route (Update Call Route button) before creating or
modifying the On Busy Route
The system ignores additional call attempts when configuring the busy route to use a call
route instead of treating a busy as no answer.
2.4.2
Follow-Me-Anywhere
Users can forward calls to other phones outside of the Allworx System such as cell or
home phones. If the recipient does not answer the call, the system directs the call back
to follow the rest of the configured call route. In following the remainder of the call route,
the system may direct unanswered Follow Me calls to the Finally route, which enables
callers to leave messages in the default voicemail inbox. If users prefer to have callers
leave a message in the personal phone voicemail, use the Finally route to direct calls to
the cell or home phone by entering the phone number into the Dial number text box. Do
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not use the Follow Me features.
Note:
When an outside phone answers the call, the default is for the recipient to hear a prompt
requesting the user to press 1 on the numeric keypad to accept the call. The Allworx
Server Administrator can configure user extensions so that Follow Me calls require a
Message Center PIN to accept the call. See the Allworx Server Administrator for more
information.
1.
Use the above procedures to configure the Call Route. Locate the connection
attempt, and click the drop-down list.
2.
Select Follow Me  from the drop-down list.
3.
Locate the text box that displays to the right, and enter 91 or 781+PIN (to gain an
outside connection) plus the phone number.
Examples: 9+1+aaa-xxx-nnnn, 9+xxx-nnnn,
78+PIN+1+aaa-xxx-nnnn, 78+PIN+xxx-nnnn
4.
Click the number of rings drop-down list, and select the desired number of rings.
The Follow Me feature requires the recipient to listen to a message and enter a
code. To give the recipient extra time to answer the call, increment the normal
number of rings by two in order.
5.
Click the Update Call Route button to save the changes.
1
Extensions may vary per system. Please check the phone functions tab of the My Allworx Manager page or consult with
the Allworx Server Administrator.
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The call recipient can consult another employee or transfer the caller to any extension
(user, system or remote site) in the Allworx System.
To consult another employee:
1.
Press * # for a dial tone while placing the current caller on hold.
2.
Dial the extension of the person to consult.
3.
Press *# to end the consultation and return to the caller.
To do an Announced (Attended) Transfer:
1.
Press *# to obtain a dial tone while placing the current caller on hold.
2.
Dial the extension to transfer to the caller.
3.
Talk to the new recipient.
4.
Hang up to complete the transfer.
To do an Unannounced (Blind) Transfer:
1.
Press *# to obtain a dial tone while placing the current caller on hold.
2.
Dial the extension to transfer to the caller.
3.
Hang up immediately to complete the transfer.
Quick Transfer:
•
While active on a call, the recipient can blind transfer the caller to their primary
phone using *7.
•
The primary phone for quick transfer is independent of your regular phone and
must be set up, separately. See the Allworx Server Administrator to designate
the phone for use during the Quick Transfer.
Note:
The consult and transfer features are not available for some outside lines. See the
Allworx Server Administrator for more information.
To do Caller ID-Based Routing:
Use the Caller ID of the incoming call to a user’s extension to determine the call route.
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1.
Click the My Extension tab, and locate the Presence section. Click the add new
Call Route link.
2.
Locate the Call Route for calls from section: and select the radio button for
external or internal calls.
For calls from external numbers, enter the area code plus the phone number in
the text box.
For calls from internal extensions, select the extension from the drop-down list.
3.
Repeat the To configure the Call Routing for Multiple Destinations procedure, up
to Step 5 to develop the intended route for the call.
4.
Click the Update Call Route button to save the changes.
To configure Hot Desk Routing:
If the user logs in to a shared phone as a Hot Desk user, the call route includes “Hot
Desk” as a destination. If the user intends to continue logging into phones using Hot
Desking, do not modify these entries.
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2.5
My Presence
The Presence setting controls the routing of incoming calls to your extension and
displays your presence status to other users in My Allworx Manager. The system
automatically routes calls to your extension based on your Presence status and
configured Call Routes.
2.5.1
Changing Presence
1.
Log in to My Allworx Manager.
2.
Click the My Presence tab.
3.
Choose the appropriate presence and then click the Change Presence button.
Note:
2.5.2
On the My Presence tab, users can also set up any presence-specific voicemail inbox to
prevent callers from leaving messages. See “Example: Mary calls John’s extension, but
John is not at his desk so his voicemail answers. Mary decides she would rather talk to
Jim instead of leaving John a voicemail. She dials *102 and immediately transfers to
Jim’s extension.” on page 10 for more information.
Configuring Announce Only Call Handling
1.
Record a greeting for the Presence to use for Announce Only. See “To manage
the greetings:” on page 7 for more information.
2.
Log in to My Allworx Manager. See “To access features and configuration
settings:” on page 12 for more information.
3.
Choose the My Presence tab.
4.
Check the box or boxes for the presence(s) for which you do not want to record
messages. The checked boxes enable the presences for already recorded
greetings.
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