User manual | Samsung OfficeServ 7100 Sales Brochure-

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User manual | Samsung OfficeServ 7100 Sales Brochure- | Manualzz

SYSTEM FEATURES

Account Code Entry

· Forced-Verified

· Forced-Not Verified

· Voluntary

Account Code Key One Touch

Administrator Program Key

All Call Voice Page

Attention Tone

Audio Message with Alarm

(Timer) Reminder

Audio Ringback Tones

Authorization Codes

· Forced / Voluntary

Auto Answer on CO

Auto Attendant

Automatic Call Distribution (ACD)

Automatic Hold

Background Music

Branch Group

Call Activity Display

Call Center

· Agent Busy/Manual Wrap Up Key

· Agent PIN (ID) Numbers

· Agent Login & Logout

· Automatic Logout

· Automatic Wrap-Up Timer

· Priority Call Queuing

· Embedded Reporting Package

Agent Statistics

Call Statistics

Group Supervisors

Printed Reports

· OfficeServ DataView

UCD Statistics / UCD Monitoring

Wall-Style Display Windows

Call Costing

Call Forwarding

· All Calls / Busy

· No Answer / Busy-No Answer

· Forward DND / Follow Me

· External / To Voice Mail

· Preset Destination

· Preset Forward Busy

Call Hold

· Exclusive / System / Remote

Call Park and Page

Call Pickup

· Directed / Groups / Established

Call Recording

Call Waiting / Camp-On

Caller ID Features

· Name/Number Display

· Next Call

· Save Caller ID Number

· Store Caller ID Number

· Inquire Park / Hold

· Caller ID Review List

· Investigate

· Abandon Call List

· Caller ID on SMDR

· Number to Name Translation

· Caller ID to PSTN

· Caller ID to Analog Port

Caller Identification (CID)

· Caller ID

· Calling Line Identification

· PRI

Centrex / PBX Use

Chain Dialing

Chain Forward

Class of Service

Common Bell Control

Computer Telephony Integration (CTI)

· OfficeServ Link

· OfficeServ DataView

· OfficeServ EasySet

· OfficeServ Call

· OfficeServ Operator

· OfficeServ Softphone

· OfficeServ Communicator

· OfficeServ Messenger

Conference

· Add On (5 party)

· Unsupervised

· Split

Conference Group

Customer Set Relocation

Data Security

Database Printout

Daylight Savings Time-Auto

Dialed Number

· Identification Service (DNIS)

Direct In Lines

Direct Inward Dialing (DID)

· DID Call Limits

Direct Inward System Access (DISA)

Direct Trunk Selection

Directory Names

DISA Security

Distinctive Ringing

Door Lock Release (Programmable)

Door Phones

Executive Barge-In (Override)

· With or Without Warning Tone

· Trunk Monitor or Service Observing

External Music Interfaces

External Page Interfaces

Flash Key Operation

Flexible Numbering

Group Busy Setting

Hot Desking (ITP Keysets)

Hot Line

In Group/Out of Group

Incoming Call Distribution

Incoming/Outgoing Service

Individual Line Control

IP Keysets

ISDN Service

· Primary Rate Interface

LAN Interface

Least Cost Routing

Live System Programming

· From Any Display Keyset

· With a Personal Computer

Meet Me Page and Answer

Memory Protection

Message Waiting Indications

Message Waiting Key

Microphone On / Off per Station

Mobile Extension (MOBEX)

Mobility Solution

Multiple Language Support

Music On Hold-Flexible

Music On Hold-Sources

Networking

· QSig over IP / QSig over PRI

OfficeServ Connect

OfficeServ Wireless

Operator Group

Overflow

· Operator / Station Group

Override Codes

Paging

· Internal Zones (5)

· External Zone (2)

· All External / Page All

Park Orbits

Power Over Ethernet (PoE)

Prime Line Selection

Priority Call Queuing

Private Lines

Programmable Line Privacy

Programmable Timers

Recalls

Recall to Operator

Redial Review

Remote Programming-PC

Ring Modes

· Time Based Routing-Plans

· Automatic/Manual

· Holiday Schedule

· Temporary Override

M A X I M U M C A P A C I T I E S

Wireless Handsets

Analog Phones

Digital Phones

Samsung IP Phones

Voice Mail

Maximum Stations

Standard SIP Trunks

Standard H/323

Analog Trunks

Digital Trunks PRI

Networking Trunks (SPNet)

24

24

20

23

24

Maximum Trunks

Maximum Stations + Trunks + Voice Mail

24

24

32

4

32

24

24

24

60

Locate an authorized Samsung dealer for more information at www.samsung.com/bcs.

Ring Over Page

Secretary Pooling

Simultaneous Ringing

Single Line Connections

SIP Services

Speed Dial Numbers

· Station List / System List

Speed Dial by Directory

Station Hunt Groups

· Distributed

· Sequential

· Unconditional

Station Message Detail Recording

(SMDR)

Station Pair

System Alarms

System Maintenance Alarms

System Directory

Tenant Service

Toll Restriction

· By Day or Night

· By Line or Station

· Eight Dialing Class

· Special Code Table

Toll Restriction Override

Tone or Pulse Dialing

Traffic Reporting

Transfer

· Screened / Unscreened

· Voice Mail Transfer Key

· With Camp-On

Trunk Groups

Twinning

Unified Voicemail

Uniform Call Distribution (UCD)

Universal Answer

Virtual Extensions

Voice Mail (Embedded)

Voice over IP (VoIP)

Walking Class of Service

Wireless Handsets

©2007~2011 Samsung Telecommunications America, LLC.

Samsung, OfficeServ and SPNet are registered trademarks of Samsung Electronics America, Inc., and its entities.

Design and specifications are subject to change without notice.

L-SB-OS7100 05 04/2011

P E R F O R M A N C E R I G H T O U T O F T H E B O X

S m a l l B u s i n e s s C o m m u n i c a t i o n s S o l u t i o n

7100

SIMPLICITY AND SOPHISTICATION

Samsung wireless communications and digital technology experts have engineered an easy-to-install, economical, business communications solution with converged IP capabilities and performance built right in.

Now, small businesses can plug into the power of convergence with the

OfficeServ 7100. A single, compact, platform links wireless and wire line connections, voice and data — providing connectivity and substantial cost savings from all-in-one technology.

The OfficeServ 7100 has everything you need to get started. It’s prepackaged, preprogrammed and prelabeled — just unpack and plug in. Your business communications system will be up and running with voicemail and auto attendant ready to go! Traditional voice, utilizing digital or VoIP, is supported with a full set of features and sophisticated applications.

The OfficeServ 7100 comes out of the box complete with

6 pre-labeled Samsung digital iDCS28 phones with large, easy to read displays.

+

A COMPACT HARDWORKING SYSTEM

THAT EXPANDS WITH YOUR BUSINESS

Your investment allows you to pay for what you need today and expand your communications platform tomorrow. The OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations.

As your business demands it, VoIP applications (IP phones/

IP networking/remote workers) and wireless technology can be enabled to provide your business with a powerful converged solution for voice and data, wired and wireless phones, faxes, and up to 4 data devices with PoE (Power over Ethernet).

F L E X I B L E / C O N F I G U R A B L E

4x8 6x12 8x16 12x32

4 loop lines

8 TDM stations

4 ports voicemail/AA

6 loop lines

8 TDM stations

4 ports voicemail/AA

4 SLTs

8 loop lines

12 TDM stations

4 ports voicemail/AA

4 SLTs

Only a small sample of the myriads of configurations

12 loop lines

8 TDM stations

4 ports voicemail/AA

4 SLTs

20 IP keysets

8 MGI channels

Home/Remote

Worker

OFFICE CONFIGURATION

Office

Digital Phone Email/Applications

PSTN

WLAN AP

Remote IP Phone

OfficeServ 7100

Internet

Local IP Phone Laptop

Wireless

Handsets

Basic Features

■ Easy plug-and-play platform that works right out of the box

■ Embedded full featured Voicemail/Auto Attendant standard

■ Supports wired and wireless handsets

■ Caller ID, name and number

■ Automatic call routing to local or long distance for cost savings

■ E-mail gateway delivers voice messages to your MS Outlook Inbox

Advanced Features

■ Easily connect from home or remote office through remote IP phones

■ Enables networking to other OfficeServ platforms at remote offices and branches using SPNet

■ Utilizes cost-saving VoIP technology that supports IP phones and remote workers

■ Empowers your on-the-road professionals with Computer Telephony

Integration (CTI) and Softphone connectivity

■ Allows wireless handsets and PDAs to integrate seamlessly with phone system features through Wireless Access Points

■ Offers economical digital trunking using an ISDN-PRI circuit

Performance right out of the box — The OfficeServ 7100 is an easy, affordable communications solution that carries with it the power and quality of Samsung technology.

W I R E L E S S T E C H N O L O G Y

The OfficeServ 7100 wireless s o l u t i o n s p ro v i d e s e a m l e s s integration with your wired network, allowing you and your w o r k e r s t o s t a y c o n n e c t e d w i t h o u t b e i n g t i e d d o w n .

You’ll have access to voice and data from anywhere within your building thanks to your IP-enabled platform and wireless LAN access points.

SIMPLICITY AND SOPHISTICATION

Samsung wireless communications and digital technology experts have engineered an easy-to-install, economical, business communications solution with converged IP capabilities and performance built right in.

Now, small businesses can plug into the power of convergence with the

OfficeServ 7100. A single, compact, platform links wireless and wire line connections, voice and data — providing connectivity and substantial cost savings from all-in-one technology.

The OfficeServ 7100 has everything you need to get started. It’s prepackaged, preprogrammed and prelabeled — just unpack and plug in. Your business communications system will be up and running with voicemail and auto attendant ready to go! Traditional voice, utilizing digital or VoIP, is supported with a full set of features and sophisticated applications.

The OfficeServ 7100 comes out of the box complete with

6 pre-labeled Samsung digital iDCS28 phones with large, easy to read displays.

+

A COMPACT HARDWORKING SYSTEM

THAT EXPANDS WITH YOUR BUSINESS

Your investment allows you to pay for what you need today and expand your communications platform tomorrow. The OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations.

As your business demands it, VoIP applications (IP phones/

IP networking/remote workers) and wireless technology can be enabled to provide your business with a powerful converged solution for voice and data, wired and wireless phones, faxes, and up to 4 data devices with PoE (Power over Ethernet).

F L E X I B L E / C O N F I G U R A B L E

4x8 6x12 8x16 12x32

4 loop lines

8 TDM stations

4 ports voicemail/AA

6 loop lines

8 TDM stations

4 ports voicemail/AA

4 SLTs

8 loop lines

12 TDM stations

4 ports voicemail/AA

4 SLTs

Only a small sample of the myriads of configurations

12 loop lines

8 TDM stations

4 ports voicemail/AA

4 SLTs

20 IP keysets

8 MGI channels

Home/Remote

Worker

OFFICE CONFIGURATION

Office

Digital Phone Email/Applications

PSTN

WLAN AP

Remote IP Phone

OfficeServ 7100

Internet

Local IP Phone Laptop

Wireless

Handsets

Basic Features

■ Easy plug-and-play platform that works right out of the box

■ Embedded full featured Voicemail/Auto Attendant standard

■ Supports wired and wireless handsets

■ Caller ID, name and number

■ Automatic call routing to local or long distance for cost savings

■ E-mail gateway delivers voice messages to your MS Outlook Inbox

Advanced Features

■ Easily connect from home or remote office through remote IP phones

■ Enables networking to other OfficeServ platforms at remote offices and branches using SPNet

■ Utilizes cost-saving VoIP technology that supports IP phones and remote workers

■ Empowers your on-the-road professionals with Computer Telephony

Integration (CTI) and Softphone connectivity

■ Allows wireless handsets and PDAs to integrate seamlessly with phone system features through Wireless Access Points

■ Offers economical digital trunking using an ISDN-PRI circuit

Performance right out of the box — The OfficeServ 7100 is an easy, affordable communications solution that carries with it the power and quality of Samsung technology.

W I R E L E S S T E C H N O L O G Y

The OfficeServ 7100 wireless s o l u t i o n s p ro v i d e s e a m l e s s integration with your wired network, allowing you and your w o r k e r s t o s t a y c o n n e c t e d w i t h o u t b e i n g t i e d d o w n .

You’ll have access to voice and data from anywhere within your building thanks to your IP-enabled platform and wireless LAN access points.

SYSTEM FEATURES

Account Code Entry

· Forced-Verified

· Forced-Not Verified

· Voluntary

Account Code Key One Touch

Administrator Program Key

All Call Voice Page

Attention Tone

Audio Message with Alarm

(Timer) Reminder

Audio Ringback Tones

Authorization Codes

· Forced / Voluntary

Auto Answer on CO

Auto Attendant

Automatic Call Distribution (ACD)

Automatic Hold

Background Music

Branch Group

Call Activity Display

Call Center

· Agent Busy/Manual Wrap Up Key

· Agent PIN (ID) Numbers

· Agent Login & Logout

· Automatic Logout

· Automatic Wrap-Up Timer

· Priority Call Queuing

· Embedded Reporting Package

Agent Statistics

Call Statistics

Group Supervisors

Printed Reports

· OfficeServ DataView

UCD Statistics / UCD Monitoring

Wall-Style Display Windows

Call Costing

Call Forwarding

· All Calls / Busy

· No Answer / Busy-No Answer

· Forward DND / Follow Me

· External / To Voice Mail

· Preset Destination

· Preset Forward Busy

Call Hold

· Exclusive / System / Remote

Call Park and Page

Call Pickup

· Directed / Groups / Established

Call Recording

Call Waiting / Camp-On

Caller ID Features

· Name/Number Display

· Next Call

· Save Caller ID Number

· Store Caller ID Number

· Inquire Park / Hold

· Caller ID Review List

· Investigate

· Abandon Call List

· Caller ID on SMDR

· Number to Name Translation

· Caller ID to PSTN

· Caller ID to Analog Port

Caller Identification (CID)

· Caller ID

· Calling Line Identification

· PRI

Centrex / PBX Use

Chain Dialing

Chain Forward

Class of Service

Common Bell Control

Computer Telephony Integration (CTI)

· OfficeServ Link

· OfficeServ DataView

· OfficeServ EasySet

· OfficeServ Call

· OfficeServ Operator

· OfficeServ Softphone

· OfficeServ Communicator

· OfficeServ Messenger

Conference

· Add On (5 party)

· Unsupervised

· Split

Conference Group

Customer Set Relocation

Data Security

Database Printout

Daylight Savings Time-Auto

Dialed Number

· Identification Service (DNIS)

Direct In Lines

Direct Inward Dialing (DID)

· DID Call Limits

Direct Inward System Access (DISA)

Direct Trunk Selection

Directory Names

DISA Security

Distinctive Ringing

Door Lock Release (Programmable)

Door Phones

Executive Barge-In (Override)

· With or Without Warning Tone

· Trunk Monitor or Service Observing

External Music Interfaces

External Page Interfaces

Flash Key Operation

Flexible Numbering

Group Busy Setting

Hot Desking (ITP Keysets)

Hot Line

In Group/Out of Group

Incoming Call Distribution

Incoming/Outgoing Service

Individual Line Control

IP Keysets

ISDN Service

· Primary Rate Interface

LAN Interface

Least Cost Routing

Live System Programming

· From Any Display Keyset

· With a Personal Computer

Meet Me Page and Answer

Memory Protection

Message Waiting Indications

Message Waiting Key

Microphone On / Off per Station

Mobile Extension (MOBEX)

Mobility Solution

Multiple Language Support

Music On Hold-Flexible

Music On Hold-Sources

Networking

· QSig over IP / QSig over PRI

OfficeServ Connect

OfficeServ Wireless

Operator Group

Overflow

· Operator / Station Group

Override Codes

Paging

· Internal Zones (5)

· External Zone (2)

· All External / Page All

Park Orbits

Power Over Ethernet (PoE)

Prime Line Selection

Priority Call Queuing

Private Lines

Programmable Line Privacy

Programmable Timers

Recalls

Recall to Operator

Redial Review

Remote Programming-PC

Ring Modes

· Time Based Routing-Plans

· Automatic/Manual

· Holiday Schedule

· Temporary Override

M A X I M U M C A P A C I T I E S

Wireless Handsets

Analog Phones

Digital Phones

Samsung IP Phones

Voice Mail

Maximum Stations

Standard SIP Trunks

Standard H/323

Analog Trunks

Digital Trunks PRI

Networking Trunks (SPNet)

24

24

20

23

24

Maximum Trunks

Maximum Stations + Trunks + Voice Mail

24

24

32

4

32

24

24

24

60

Locate an authorized Samsung dealer for more information at www.samsung.com/bcs.

Ring Over Page

Secretary Pooling

Simultaneous Ringing

Single Line Connections

SIP Services

Speed Dial Numbers

· Station List / System List

Speed Dial by Directory

Station Hunt Groups

· Distributed

· Sequential

· Unconditional

Station Message Detail Recording

(SMDR)

Station Pair

System Alarms

System Maintenance Alarms

System Directory

Tenant Service

Toll Restriction

· By Day or Night

· By Line or Station

· Eight Dialing Class

· Special Code Table

Toll Restriction Override

Tone or Pulse Dialing

Traffic Reporting

Transfer

· Screened / Unscreened

· Voice Mail Transfer Key

· With Camp-On

Trunk Groups

Twinning

Unified Voicemail

Uniform Call Distribution (UCD)

Universal Answer

Virtual Extensions

Voice Mail (Embedded)

Voice over IP (VoIP)

Walking Class of Service

Wireless Handsets

©2007~2011 Samsung Telecommunications America, LLC.

Samsung, OfficeServ and SPNet are registered trademarks of Samsung Electronics America, Inc., and its entities.

Design and specifications are subject to change without notice.

L-SB-OS7100 05 04/2011

P E R F O R M A N C E R I G H T O U T O F T H E B O X

S m a l l B u s i n e s s C o m m u n i c a t i o n s S o l u t i o n

7100

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