Setting up your device to read Sussex e-mail You can also read your Sussex e-mail on your device whenever you are connected to the internet. Email for undergraduates and taught postgraduates • In Settings, choose Mail, Contacts, Calendars • Tap Add account and choose Other • Tap Add mail account and enter your name, Sussex e-mail address and password • Tap Next then make sure the IMAP option is selected • Under Incoming Mail Server, enter: Host Name: mail.sussex.ac.uk User Name: your Sussex username Password: your Sussex password • In Outgoing Mail Server, enter: Connecting to wi-fi with iOS T +44 (0)1273 678090 E [email protected] sussex.ac.uk/its The wireless network at Sussex is called eduroam (short for education roaming). It enables students and staff to connect their personally owned computers and devices to the internet. This guide explains how to register and configure your iPad, iPhone or iPod touch to use the wireless network. If you are in any doubt of any of the steps described in this guide, IT Services Enquiries in Shawcross will be able to help. Additional information about the wireless network can be found online at: Host Name: smtp.sussex.ac.uk User Name: your Sussex username Password: your Sussex password • Tap on Next Email for staff and research postgraduates • In Settings, choose Mail, Contacts, Calendars • Tap Add account and choose Microsoft Exchange • Enter your email address and for the domain, type in ad_us • Type in your username and password and tap Next • The Server name should be automatically completed with exchange.sussex.ac.uk after a few seconds so tap Next to finish • If you wish, you can also turn on Contacts and Calendars at the same time for access to your Outlook calendar and address book and tap Save (if you have existing contacts or calendar entries, you will be asked if you want to keep them. If so, there is also a warning that you may have duplicate entries if the same contacts or calendars are in your Sussex accounts). version 5, April 2014 University of Sussex IT Services Shawcross, Falmer Brighton BN1 9QT © IT Services 2014 sussex.ac.uk/its/connect iPad / iPhone / iPod touch 1. Register your device 2. Connect to the network • On the Home screen, then choose Settings and Wi-Fi • Make sure that Wi-Fi is turned on • From the list choose the Sussex wifi setup network (sussex.ac.uk-wifi-setup) • Now go back to the home screen and open the web browser to go to the registration page (if this page does not open automatically or you see a “Page not found” screen, wait for a minute or two and then try again) • Tap on the GO button for staff and students, enter your IT username and password and make sure the box to register your device is checked. Tap login You only have to register once so now that step is completed, you are ready to connect to eduroam. • On your device, go into Settings and then Wi-Fi and under Choose a Network, select eduroam • You will be asked for a username and password to log on to eduroam – make sure that you enter your Sussex username followed by “@sussex.ac.uk” e.g. [email protected] • Enter your Sussex password as usual • Check that the security certificate for the network is labelled AddTrust External CA and click on Accept • Finally, make sure that you remove the setup network: in Settings, go to General, then Network, tap on the blue arrow next to sussex.ac.uk-wifisetup and then tap on Forget this network Troubleshooting You normally need to follow this process the first time you login - in future your device should automatically detect and connect to eduroam. Your device is now set up to use the eduroam Wifi network. Open the web browser and try connecting to an external web page (such as www.google.co.uk) to test that the connection is working. Unable to authenticate If you find that your device is unable to authenticate when logging on to the network, check that you are entering the right username (with @sussex.ac.uk after it) and that you have a recent software version (iPhone OS 2 or later). Device connects to the wrong network The device’s software remembers networks it has used in the past and may try to connect automatically to the setup network. The setup network is only used for registration and so you may need to tell your device not to select it automatically: • Choose Settings and then Wifi and tap the blue arrow on the right-hand side of the tab for the setup network • Click on Forget this network This will make sure that your device does not automatically try to connect to the setup network every time you want to use Wifi (the setup network is only used for the initial registration).
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