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HiPath Xpressions Advanced Unified Messaging
HiPath Xpressions
Advanced Unified Messaging
Your personal communication center
The smooth flow of information, flexibility, and speed have become decisive success factors for modern, competitive organizations. To be flexible and fast it is also important for
communication within the organization, and especially with customers and suppliers, to
function smoothly.
HiPath Xpressions is a solution designed to improve internal and external communication.
HiPath Xpressions supports users in the
day-to-day exchange of voice, fax, and email information.
And users can be located virtually anywhere. Thanks to flexible accessing they
can reach HiPath Xpressions via a telephone or PC in the office, from home (as a
teleworker, for instance) or while out and
about (on business trips, visiting customers,
etc.). Groups of people who mainly communicate by mobile phone can be notified
through the Short Message Service (SMS)
when new messages arrive; they can have
SMS messages sent to their mobile phone
and access all voice, fax, and e-mail messages. So HiPath Xpressions provides a
flexible solution for all the organization’s
user groups.
HiPath Xpressions combines the services
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voice-mail
fax-mail
e-mail, and
SMS
on a Windows 2003 platform into a Unified
Messaging system. Thanks to its modular,
scalable client/server architecture, this solution ensures optimum matching to our customers’ individual communication
requirements. Open standards, integration
into existing DP and telecoms environments, universal access to messages via a
PC and telephone, and protected access
with user ID and password via ISDN, LAN,
and the Intranet/Internet guarantee safeguarded investment for the future. You can
choose services, user packages, various
types of DP integration, and software-only
solutions, or certified complete systems to
suit your requirements. So we can supply
the right solution customized to any need,
from a small, entry-level version to networked communication solutions.
HiPath Xpressions is mobile and makes
people mobile. For example, a separate
mailbox can be set up for each of your employees. New messages are not only signaled on the PC; they will, if required, also
be signaled on any telephone at a workstation or on a mobile phone. You can then call
up your messages on your PC in the office,
at home or in your hotel. The Home Office
system also runs smoothly if the teleworker
has access to company resources at all
times. This is not a problem with HiPath
Xpressions.
With the supplementary fax-on-demand
feature your customers have round-theclock access to information such as current
prices, product data, and market and
weather forecasts. A service that will allow
shrewd organizations to save money or
even earn some.
Benefits and costeffectiveness
The communication solution with HiPath
Xpressions permits the shared use of
voice, fax, SMS, and e-mail, thereby greatly
improving universal, 24-hr accessibility.
Chiefly responsible for the extended benefits are:
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Efficient control of field service personnel and increased mobility through
interworking of the communication media voice, fax, e-mail, and SMS.
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Improved customer service due to an expanded range of offered information
and services.
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Saving hardware components for the different services.
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Reduced costs for administration, maintenance, etc.
Services
Unified Messaging
Unified Messaging means the integration of
the services voice, fax, e-mail, and SMS. All
personal messages are available for retrieval in a user mailbox. Internet-oriented functionality allows you access on the PC with all
IMAP4 clients (such as Netscape Communicator or Outlook 2000/XP/2003). So you
don’t have to give up your familiar user interface. When out and about, you control
your mailbox very easily using the telephone.
Unified Messaging is particularly attractive
for organizations that have not had an email system before. They save having to
make this separate investment without having to go without an efficient e-mail component with Internet capability.
The services are also easy to integrate in
your existing communications landscape.
Optimized versions are available for MS Exchange, Lotus Notes, and SAP R/3 (see DP
integration).
Fax-mail and fax
applications
Users each have a personal, cross-service
mailbox with their own DID number for
sending and receiving fax messages. This
mailbox is password-protected against unauthorized access.
Receiving faxes
Fax messages addressed to a user’s fax
number are stored in that user’s mailbox,
where they are available for retrieval or processing.
Automatic fax tone detection
If call forwarding has been activated on the
workstation telephone, calls are checked by
HiPath Xpressions for fax service in keeping with the typical functionality of analog
telephone/fax combination devices and,
where applicable, changed over to receiving a fax message.
Deputizing arrangements
Each received message can be automatically sent to another user to ensure that no
messages go unprocessed (when people
are on vacation, for instance).
Fax viewer/editor
Received fax messages can be shown on the
PC using a standard fax viewer/editor for
TIFF or JPEG format and further processed,
or this is integrated with HiPath Xpressions Extension for MS Outlook 2000/XP/
2003.
Output to a LAN printer
Received fax messages do not have to be
printed out on a fax machine; they can be
fed out at any time on a LAN printer. This
can significantly reduce the number of fax
machines needed in the organization.
Output of e-mails as fax
Received e-mails, incl. convertible attachments, can be fed out as a fax on any fax
machine. This means you’ll always be kept
informed, even while you’re out and about.
Archiving
Incoming fax messages containing,
for example, important organizational data
are not only sent to the original recipient; a
copy of these messages can also be filed in
a separate mailbox (for central archiving
with an external application, for instance).
Sending faxes
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Fax cover sheet and logo
A fax cover sheet and logo can be used
on an individual user basis when faxes
are sent.
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Fragmented fax transmission
If transmission is interrupted it will be resumed on the interrupted page.
Resumption of transmission can be indicated by a configurable notice.
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Sending from an MS Office application
Fax messages can be generated and sent
directly from an MS Office application
(such as MS Word for Windows, MS PowerPoint, etc.).
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Scheduled transmission
Users can specify the period for sending
faxes using the priority levels standard,
medium, and high. The same periods are
assigned to the priorities centrally for all
users.
Fax-on-demand
Fax documents stored in HiPath Xpressions are ready for retrieval as required.
These documents each have a permanently
assigned number. A document is transmitted by dialing this number from a fax machine. The connection costs with this type
of transmission are borne by the caller.
Voice-mail
The HiPath Xpressions voice-mail application offers every user the possibility of receiving, storing, and forwarding voice
messages, and replying to them and adding
a comment. This interface is available from
a telephone or PC. Fax and e-mail messages
can also be fed out via voice-mail. Faxes can
be forwarded to a printer, for instance, or
sent to any fax machine. And it is possible to
have e-mails read out (text-to-speech).
User prompting
Acoustic prompts support you in the handling of all functions. You can call up detailed additional information via the Help
function. When using a digital terminal connected to Hicom 300 E/300/300 H or HiPath
4000 you will be informed about the individual steps via the display in addition to the
spoken user prompts. For the functions
named, on a project-specific basis you can
choose between German, UK or US English,
French, Canadian French, Italian, Portuguese, Brazilian Portuguese, Latin American Spanish, Turkish, Russian or Dutch user
prompting for each user. In these languages, the user prompting system has the same
layout as the Hicom PhoneMail or Hicom
300 VMS interface. Users can configure
their interfaces via the administration level
if this is available in the system.
For external and internal callers
When you are absent (in a meeting, on a
business trip or on vacation, etc.), you have
the option of redirecting calls to your mailbox. Callers will hear your personal announcement and, after a signal tone, can
leave a message. This also applies if the user’s mailbox limits have been reached. Callers who do not want to leave a message but
wish to talk to someone directly can set up
a phone connection to a deputy or to the
exchange without having to call again.
For mailbox owners
Entry of the HiPath Xpressions access
number is followed by a prompting announcement. Users have to enter their personal number and a password to listen to
new messages (voice, fax, e-mail), send
messages, etc.
Password
All messages saved are password-protected.
This password can be modified by the user
at any time. If an incorrect password is entered repeatedly, HiPath Xpressions will
break off the connection and, for outside
callers, set up a connection to the exchange.
Receiving messages
You determine whether, in your absence,
callers only hear an advisory text (advisory
function) or can leave a message after the
announcement (answering machine function).
Visual and acoustic signaling
On digital terminals with a display, new
messages are signaled visually by lighting
of the mailbox lamp and, on lifting the
handset, by an announcement. After the
user has pressed the mailbox key, the display of the digital telephone connected to
Hicom 300 E/300 or HiPath 4000 indicates
the arrival of a message in HiPath Xpressions.
With analog and digital telephones without
a display, you only have an acoustic indication. Messages can be retrieved via the
standard access to the user’s own mailbox.
For external and internal callers
When you are absent (in a meeting, on a
business trip or on vacation, etc.), you have
the option of redirecting calls to your mailbox. Callers will hear your personal announcement and, after a signal tone, can
leave a message. This also applies if the user’s mailbox limits have been reached. Callers who do not want to leave a message but
wish to talk to someone directly can set up
a phone connection to a deputy or to the
exchange without having to call again.
User outcall
You can arrange to be notified through SMS
when new messages arrive. This can be
freely configured by each user on an individual service basis. So depending on your
requirements, you will receive a short message on your mobile phone for voice-mail,
fax-mail, and e-mail. These settings can be
changed at any time from the telephone, or
conveniently using the Web Administration
Client.
Listening to messages
By dialing your mailbox you can listen to
stored messages on the telephone wherever you are and whenever you want. You can
also go forward or back within a message or
pause.
HiPath Xpressions can distinguish both
the different services such as
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voice-mail
fax-mail
e-mail
and the following “message queues”:
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received messages or messages which
could not be delivered,
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new messages,
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messages already listened to,
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messages that will be sent when the
connection to HiPath Xpressions has
been concluded.
If there are several messages you can skip
forward and backward to find a specific
message.
In your HiPath Xpressions mailbox on
your PC you can select your voice message
and also feed it out via, for example, the integrated loudspeaker.
Replying to/forwarding messages
After listening to a message you can delete
it, save it or process it. For example, you can
speak the reply to an internal party’s inquiry
in that person’s mailbox without having to
dial the number again, or set up a direct
connection to the internal or external sender. The message can also be forwarded to
other mailbox owners with a comment appended. Messages with comments can also
be passed on with additional comments appended.
This functionality is available to you on the
telephone and PC.
Sending messages
To a single recipient
You can forward a spoken message to
another user’s mailbox. This can be done
at any location round-the-clock.
Personal announcements/Central
announcements
● Personal announcement (greeting)
Mailbox owners can each speak their
personal name announcement. If they
do not, the dialed party’s number will be
fed out as the default.
In addition, you have nine personal announcement texts to choose from. Users
can assign these announcement texts to
the following call situations, depending
on the time of day:
– alternative announcement (used for
internal and external callers),
– announcement for internal callers,
– announcement for external callers
– announcement when busy
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To distribution lists
You can set up personal distribution lists
on your PC and then send messages to
specific groups of recipients. Each distribution list can contain up to 99 directory
numbers. Central distribution lists can
also be set up for all mailbox owners.
Producing messages
A voice message can be accepted and sent
not only on the telephone but also on the
PC.
If you have not activated a personal announcement, the system announcement is
used as the default and callers can then
leave a message.
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Central announcement
Alongside the personal greeting announcements it is also possible to set up
central announcements valid for all
users.
Automated Attendant
The Automated Attendant function is provided to improve customer availability. After listening to the greeting and list of
options available, a caller can either select
another contact, set up a direct telephone
connection to the selected contact or connect the call to a life attendant.
In-house/Internet e-mail
Companies can use the e-mail functionality
of HiPath Xpressions independently of
other e-mail systems (e.g. MS Exchange or
Lotus Notes) for in-house and Internet mail.
The e-mail system is based on the SMTP
standard (Simple Mail Transfer Protocol). Emails can be sent and received using IMAP4
clients (such as Netscape Communicator,
Outlook 2000/XP/2003, and Outlook Express) or the proprietary HiPath Xpressions Communication client specializing
in fax functionality. Automatic, user-specific
import of Internet mails stored on a POP3
server of your Internet provider is also offered. You can control the timetable centrally and so minimize your connection
costs. Provider costs can be optimized if you
activate deferred sending of all e-mails.
High-priority e-mails will still be sent immediately.
Short Message Service
(SMS)
Low-cost, direct sending of short messages
to GSM-900/1800 networks (D1 and D2
mobile telephones, for example) is possible
(GSM 1800 only via SMS box) via an SMS
box that can be connected to HiPath
Xpressions or by directly dialling a service
provider. With HiPath Xpressions you can
send short messages up to a maximum
length of 160 characters (including umlauts
and special characters) simply and conveniently using standard clients such as MS
Exchange, Outlook, and Internet browser.
The directory numbers left in the message
can be selected on the mobile and immediately dialed. If the mobile has been
switched off, the message will be stored by
the carrier for up to 48 hours. No additional
charges are incurred by the recipient.
HiPath Xpressions Extension for MS Outlook 2000/
XP/2003
These expansions offer a number of new
functions and improvements in user
prompting.
CTI (Computer Telephony Integration)
If you are using a Hicom 150 Office/150H/
300E/300H or a HiPath 3000/4000 with
CorNet N/NQ connection for HiPath Xpressions, we offer the following CTI expansions
for MS Outlook 2000/XP/2003:
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Outbound Call from local and central
Outlook directories
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Callback to the sender for received messages (provided the appropriate
telephone directory number is available)
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Output of voice messages on the
telephone
You can conveniently initiate outgoing telephone calls, without having to re-enter any
numbers, from local and central Outlook directories (such as contacts), or initiate a
callback for received messages regardless of
the type of message (fax, voice, e-mail).
Voice-mail output on the PC can additionally take place on a workstation telephone
(the telephone number can be freely set).
Colleagues in open-plan offices are no longer disturbed, and confidential messages
cannot be overheard.
The Short Message Service is also used for
signaling new messages. This can be set on
an individual user and service-specific basis
on a web site or by telephone (see Web Assistant).
Here is an example of a toolbar for MS Outlook Client:
With HiPath Xpressions, you also have the
option of extending the benefits of a Unified Messaging system to the CTI components (Computer Telephony Integration).
Therefore, the user has the option of initiating and processing both incoming and outgoing calls directly from their desktop. The
following is a selection of functions available:
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Selection from central and personal address books
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Journal entries for incoming and outgoing calls
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Callback when busy
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Activation of ring transfer
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DP integration
SMS dispatch
A button is available for convenient SMS
dispatch. A transmit window is presented in
which you only need to enter the required
text. The program takes care of the address
syntax. If a mobile radio number has been
entered in the Outlook directories, this will
be pre-assigned automatically in the send
window.
Voice/fax forms
Voice and fax messages are identified by
their own symbols for improved clarity. The
new forms become active when the messages are opened. The viewers are integrated; in the case of faxes, for instance, you
are given a direct overview (over several
pages, if necessary), and can selectively display a page and process the message. When
forwarding or answering you can use a toolbox with the most important components
for commenting. Voice messages can be
conveniently listened to thanks to integrated players and recorders, and suitable comments can be appended prior to answering.
Convenient production and dispatch of new
voice and fax messages through the new
Outlook Extensions
HiPath Xpressions can also be linked into
your organization’s existing infrastructure
and will meet all requirements placed on an
innovative communication solution.
Efficient integration in
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MS Exchange
Lotus Notes, and
SAP R/3
is available.
Other e-mail systems can be connected on
the basis of an SMTP integration.
Integrated Messaging
with MS Exchange/Lotus
Notes
With this package, MS Exchange/Lotus
Notes users can receive and send all their
messages (voice, fax, e-mail, SMS) in their
familiar e-mail environment. Mobile users
also have the option of accessing all messages while out and about and, for example, of having e-mails read out using textto-speech. The message statuses are fully
synchronized. This means that if a message
is deleted on the desktop it will no longer be
available for telephone retrieval.
Or if a message is listened to on the telephone it will be identified on the desktop as
having been read and the mailbox lamp on
the workstation telephone will be extinguished. The user data can be automatically
replicated from MS Exchange/Lotus Notes
to HiPath Xpressions. This ensures uniform administration under MS Exchange/
Lotus Notes. HiPath Xpressions is linked to
MS Exchange via a connector by default.
Linking into Lotus Notes is on the Lotus
Notes client principle, meeting the high-level security standards of Lotus Notes.
True Unified Messaging
with MS Exchange/Lotus
Notes
True Unified Messaging or Single Message
Store enables a reduction in the redundant
data storage (inbox replication) of integrated messaging. In the case of integrated
messaging, e-mails are copied from the email data server to the Xpressions system,
making them available for telephone queries or the Xpressions Web Assistant.
Conversely, voice-mails and fax messages
are transferred from Xpressions to the email server so that they can be accessed via
a standard e-mail client such as Outlook, for
example. This replication does not apply
when using the Single Message Store feature and thereby the required “doubled”
memory location on the Xpressions server
for all replicated data. The TRUE UM Connector enables telephone queries to access
MS Exchange 5.5, 2000 or 2003 and Lotus
Domino R5 or R6 inbox.
SAP R/3 link
HiPath Xpressions employs the standardized SAP connect interface and has been
certified by the company SAP AG. Within
your familiar SAP R/3 user interface you also
have the option of sending faxes and SMSs
and receiving faxes and voice-mails. Field
service employees can also be notified of
new messages while out and about and, for
example, have received e-mails read out
(text-to-speech). Message handling takes
place separately in both systems within the
framework of the possibilities offered by
SAP connect. This means there is no full
synchronization.
Cross-service features
Broadcasting
Number redial
Name Dialing
A message can be passed on to a pre-defined number of recipients in what-ever services are preferred.
If an attempt to set up a connection fails,
number redial is activated automatically. In
the fax-mail service the period between individual dialing attempts and the number of
dialing attempts can be set by the administrator.
In addition to dialing users via their telephone number, they can also be identified
for guest and direct access via their name.
This can be entered by pressing the letters
on the telephone kaypad. If Xpressions has
recognized a minimum number of entry
digits or that the input is finished, the data-base is searched for an appropriate
name. Up to 6 options can be offered, the
following can be activated via an additional
key. Users are then displayed in ascending
order of telephone numbers.
Accessing your messages
– anywhere and any time
You can access your own password-protected mailbox, and hence all received messages (voice-mail, fax-mail, e-mail) at any time,
regardless of location and platform, using a
telephone, Intranet/Internet or via the
HiPath Xpressions Web Assistant.
Postmaster mailbox
Message Waiting
Indication
Call detail recording
New messages can be signaled both on the
PC (e.g. via a pop-up window), by means of
a mailbox lamp on a digital Hicom telephone, and via SMS on a mobile phone. Users can each freely configure the
notification on a service-specific basis,
matching it to their personal communication needs.
Speed dialing address
book (central/personal)
All services are based on unique addressing.
Each destination address can be individually assigned a speed dialing number to make
it easier to enter addresses. Address entries
can be administered centrally in HiPath
Xpressions, and so are available to all users. Each user is also able to maintain a personal address book in their PC client.
Any incoming message that is incorrectly
addressed is automatically forwarded to a
postmaster mailbox (over-flow). This ensures that no messages are lost in
HiPath Xpressions.
All necessary information (in particular the
party’s number) is transferred to the Hicom/
HiPath system, from where it is included in
Hicom’s call detail recording data. All send
and receive procedures of all users set up in
HiPath Xpressions are also stored in the
HiPath Xpressions system journal.
Fault management
Errors during on-going operation can be reported to the Hicom 300/HiPath 4000
HDMS.
Low-cost telephoning via
a mobile phone
Mobile phone users can dial their mailbox
and arrange to be connected to another
partner. They can use more favorable telephone charge rates, for example in corporate networks.
MyXpressions Folder
Each user can create a separate inbox folder
called “MyXpressions” in the e-mail system.
Specific messages which fulfil the defined
conditions can be accumulated and copied
via The Rules Wizard. This advantage becomes apparent particularly when dialing
from the telephone, because this folder is
now available as the first inbox and not all
messages are arranged sequentially. This
enables the filtering of important messages
and ensures shorter response times. New
and read messages are differentiated in this
folder.
Message status
Messages can now also be marked confidential, urgent and with the annotation to
be dispatched at a later date. A confidential
message cannot be forwarded via telephone by the recipient. This is, however,
possible via an e-mail client. In the inbox
menu, urgent messages are placed at the
beginning of the second message group after declined messages and confirmations of
receipt or can be moved via the Rules Wizard into the specific “Xpressions” folder. Acknowledgement from the recipient can also
be requested through indication of whether
the message has been received, read or deleted.
Announcements
(personal/company
announcements)
Time-dependent announcements can be
set up by the mailbox owner on the PC. Internal announcements, external announcements, announcements when busy,
announcements outside business hours or
an alternative greeting are differentiated.
Personal announcements have the following dependency: alternative greetings take
priority independent of the time of day. If
busy, the busy announcement is always
played, also independent of the time of day.
The time of day activation applies for all
other types of announcement, the skipping
of announcements can only be prevented
from the PC.
Administration
Notification function
Web Assistant
In addition to setting the mailbox LED for
one or more parties, Xpressions can control
the following media when a new message
is received: telephone (user outcall), pager,
or SMS for GSM-based mobiles (only
GSM900 and GSM1800 networks).
The Web Assistant allows you to administer
your personal mailbox simply and conveniently via a WWW browser. This means you
can adjust your communication profile to
your requirements at any time independently of central administration.
Mobile reachability
The following menus with extensive functionalities are available for you to choose
from:
Administrators can set up a mobile reachability option within a region. A special
command is defined for this. Mailbox owners then define a station number, at which
they can be reached, under the answering
machine options in their mailbox. This option must be offered to callers with the personal announcement. In addition, call
forwarding can be activated externally.
HiPath Xpressions Web
Assistant
The Web Assistant grants access to the user
mailbox via the Web. The following important pages that can be called up for example:
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Inbox and outbox in the form of a table.
The columns in this table can be sorted,
for example, into To, From, Type, Subject, Date and Action. The messages can
be viewed. The message can be forwarded or replied to.
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Content of a message. Attachments can
also be displayed. The message can be
forwarded or replied to
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Composing a new message (also replying and forwarding). Attachments can
be added to the message.
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User settings
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Access authorizations
Communication services
Personal user data
Reply options
Standard output devices
Mailbox options
Distribution
Tools
The Web Assistant supports you in a variety
of ways. Whether, for instance, you want to
change your user language, select a fax cover sheet, set deputies, use an audio file as
an announcement, set up mixed distribution lists or set Message Waiting signaling
on a service-specific basis. Simple switching
functions, such as the creation of time-controlled call forwarding destinations (various
announcements during or outside of business hours), by DTMF selection during an
announcement are just as easily realized.
Operation of the Web Assistant is self-explanatory. If there are any unanswered
questions you can also use the extensive
online help.
PBX integration
HiPath Xpressions can be connected to
the following PBXs:
System administration
System journal
All send and receive operations of all users
set up in HiPath Xpressions are stored in
this database. For data protection reasons,
this journal can only be read by authorized
persons. We can offer you the implementation of a report generator for individual
evaluations on a project-specific basis. You
can specify the selection criteria yourself
(evaluation period, database fields, etc.).
Primarily resource- or user-related reports
can be generated through access to HiPath
Xpressions database tables. Possible subjects of these evaluations include call
charge evaluation, individual call verification, server capacity utilization, and service
monitoring. Today, there are ten standard
reports available for HiPath Xpressions.
Line monitor
This serves to display messages relating to
status, performance, diagnosis, etc. for the
entire HiPath Xpressions system. It is also
possible to configure individual HiPath
Xpressions modules.
Remote administration
HiPath Xpressions can be remotely administered via the ISDN, LAN, Intranet/Internet. Various tools such as Remote Access
Service (RAS) from MS Windows NT or PC
Anywhere can be employed to do this.
Networking
Several HiPath Xpressions can be networked via ISDN and LAN. TCP/IP is used as
the transport protocol. As an essential requirement for this, HiPath Xpressions
must be incorporated via Domain Name
Service (DNS) in the LAN.
Voice-mail networking via AMIS analog
(e.g. to Siemens VMS or PhoneMail) is also
possible on a project-specific basis.
LDAP Connector
LDAP interface support for data exchange
with X.500 systems (e.g. MetaDirectory).
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Hicom 300 E V1.0 and higher
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Hicom 300 H V1.0 and higher
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HiPath 4000
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Hicom 150 Office Pro/Com V2.2 and
higher
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Hicom 150 H V1.0 and higher
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HiPath 3000
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HiPath 5000
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Realitis DX
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Other, non-Siemens PBXs (on a projectspecific basis)
Configuration is scalable from 2 channels
(S0) to 240 channels (S2M) in keeping with
the requirements. For large configurations
it is possible to set up distributed or networked systems. The CorNet N/NQ protocol
was implemented to ensure optimum incorporation in Hicom systems. For example
you save channels to HiPath Xpressions
because when connecting to other users
from voice-mail the call processing function
is transferred directly to Hicom. And your
voice-mail user prompting is improved
through additional display texts on your
digital workstation telephone.
Non-Siemens PBX
Corporate LAN
Ethernet
S2M / S0
DSS1
Hicom 300 E / 300 H / HiPath 4000
@
S2M / S0
CorNet N / NQ
Win
2000
HiPath Xpressions
TCP/IP
COM2
COM1
S0
CorNet N Subset
GSMNetwork
V.24
V.24
D1
D2
SMS-Box
HiPath 5000
Hicom 150 Office / 150 H / HiPath 3000
Configuration Overview
Telephone systems
Non Siemens PBX
HiPath 5000
Hicom 150 Office/150 H
HiPath 3000
Hicom 300 E/300 H
HiPath 4000
STMD
TCP/IP
ISDN, GSM,
Internet
E-Mail
Voice
Fax
SMS
S0
CorNet N
Subset
DIU
ST 2
MD
S2M / S0
DSS1
HiPath Xpressions
Unified Messaging Server
S2M / S0
CorNetN/NQ
D2
D1
LAN
GSMNetwork
SMS-Box
TCP / IP
CTI
E-Mail
Voice
Fax
SMS
Client
Lotus Notes
MS Outlook
Unified Messaging with Exchange, Lotus Notes
MS Exchange
E-Mail-Server
Lotus Notes
E-Mail-Server
Technical Data
HiPath Xpressions V4.0
Connection
Connection to
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Number of channels per server connected to Hicom 300/
HiPath 4000
Hicom 150 E Office Pro/Com V2.2/V3.0 or later (CorNet N)
Hicom 150 H V1.0 or later (CorNet N)
HiPath 3000 V3.0 or later with CorNet N
Hicom 300 E V1.0 or later (CorNet N)
Hicom 300 H V1.0 or later (CorNet N)
HiPath 4000 V1.0 with CorNet NQ
HiPath 5000 V3.0 with IP
Realitis DX
Non-Siemens, project-specific PBX (DSS1/QSIG)
Customer LAN (TCP/IP) (100 BaseT)
Up to 240 channels/port, incl.
● max. 240 voice
● max. 240 fax
Number of channels per server connected to Hicom 150 E/HiPath Up to 60 channels/port, incl.
3000
● max. 60 voice
● max. 60 fax
Number of channels per server connected to HiPath 5000 V3.0
Up to 16 channels/port, incl.
max. 16 voice
Access to user mailbox
Telephone access to
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PC client access to
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Voice messages
Fax messages
E-mails
E-mails
Fax messages
Voice messages
Supported services
Desktop clients supported
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E-mail integration with MS Exchange
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E-mail integration with Lotus Notes
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E-mail gateways
Directory Integration via LDAP Connector
Netscape Communicator 4.7.2, 6.0
MS Outlook 2000, XP, 2003
MS Outlook Express V5.5, V6.0
HiPath Xpressions Communications Client
HiPath Xpressions Web Assistant
MS Exchange Server 5.5 in the event of Xpressions upgrading
MS Exchange 2000 SR2
MS Exchange 2003
Lotus Notes 5.09
Lotus Notes 6.0 and 6.5.0 / 6.5.1 / 6.5.3 / 6.5.4
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SAP R/3 R3.1 and 4.0 via SAPconnect
SMTP-mail
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Customer Directory
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SMS (Short Message Service)
Short message to mobile phone when there is a new message or
via mail client
GSM 900/1800 networks
Max. number of characters that can be transmitted (incl. umlauts Max. 160 characters
and special characters)
Number of messages per SMS box
Approx. 300/hr
Number of SMS boxes per HiPath Xpressions V3.0
Max. 2 (free COM ports necessary)
Fax services
Fax-on-demand
Yes
HiPath Xpressions V4.0
Fax service
Fax G3
Fax coding as per T.30
MH, MR, MMR
Access protection
Password
Yes
Min. number of places in the personal password
1
Max. number of places in the personal password
24
Configuration sizes
Max. number of users/mailboxes
E-mail by replication
Voice
Unified Messaging (voice, fax, SMS)
Primergy/Distributed System
600/
4000/
20000
2000/
10000
Max. number of announcements per user
HDD-dependent, not strictly limited
Max. message memory per mailbox
HDD-dependent, not strictly limited
Operator languages
Telephone and display
reduced display at ASCII-7-bit
German, UK English, US English, French, Canadian French, Dutch,
Spanish, Italian, Portuguese, Brazilian Portuguese, Latin American
Spanish,
Russian, Turkish
Max. number of individual distribution lists per user
99
Max. number of addresses per distribution list
99
Max. number of announcements per user
9
Hardware requirements
PC server min. equipment
Processor (Intel only)
Minimum Intel Pentium III 500 MHz
Standard Intel Pentium III 1 GHz
High-end Intel Pentium IV 2 GHz
RAM memory
Minimum/Standard 1024 MB + 128 MB in the event of >2P + 128 MB
for Exchange + 64 MB per TTS channel
Highend 2048 MB
Hard disk memory (4 GB and higher with 1 GB FAT, rest NTFS)
Additional hard disk for data backup
Minimum 4 GB (in the event of upgrading)
Standard 40 GB (IDE or SCSI)
High-end n x 9/18/36/72 GB (RAID5)
CD-ROM and floppy drive (3.5“)
For installation
LAN card
Ethernet 10BT/100BT
V.24/COM port
V.24 add-on board necessary as of 2nd COM
(per SMS box, service modem, where applic. MWI modem)
PCI slots (for voice/fax interface boards)
(Standard V2.0 or higher)
Minimum 2
Standard 3
Maximum 5
Operating system
Windows 2003 with Eicon-cards
PC client min. equipment
Processor
Windows 2000: 800 MHz
Windows XP: 1500 MHz
recommended: 3 GHz
RAM memory
Minimum 512 MB, recommended 1024 MB
LAN card
Ethernet 10BT/100BT
Operating system
Windows 2000 / XP / 2003
Accessories
optional sound card/microphone/headset
Our strengths - Your advantages
Siemens is known worldwide as a trailblazer
in the advancement of information and
communication technologies. No other
company offers such a comprehensive and
innovative portfolio.
Regardless of which communication technology you are using today – or want to use
tomorrow – Siemens offers you the right
solution.
www.siemens.com/hipath
© Siemens AG 10/2005
Siemens Communications • Hofmannstr. 51 • D-81359 München
Reference No.: A31002-S2300-A100-8-7629
The information provided in this document contains merely general descriptions or characteristics of performance which in case
of actual use do not always apply as described or which may
change as a result of further development of the products.
An obligation to provide the respective characteristics shall only
exist if expressly agreed in the terms of contract. The trademarks
used are owned by Siemens AG or their respective owners.
Availability and technical specifications are subject to change
without notice.
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