Potterton Gold Combi HE A LPG User guide

You can rely on

User Guide and

Important Warranty Information

Gold Combi HE

A

LPG

Condensing

Combination Boiler

Please keep these instructions in a safe place.

If you move house, please hand them over to the next occupier.

© Baxi Heating UK Ltd 2010

Propane

Potterton Gold Combi 28 HE

A

LPG

G.C.N

o 49-393-30

Contents

Section

1.0

Quick Reference Guide

2.0

Troubleshooting

3.0

Repressurising System

4.0

Clearances

5.0

Care of the Boiler

6.0

Legislation

7.0

Setting the Timer

8.0

Emergency

9.0

Warranty & Service

9

10

7

8

Page

3

4

6

11

12

The Benchmark Scheme

Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety, efficiency and performance.

Benchmark is managed and promoted by the Heating and Hotwater Industry

Council. For more information visit www.centralheating.co.uk

© Baxi Heating UK Ltd 2010 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature (including in any database), in each case whether electronic, mechanical, recording or otherwise, without the prior written permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other use of any part of this publication should be made, giving details of the proposed use, to the following address:

The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,

Stanier Way, Derby, DE21 6BF.

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages.

0086

2

© Baxi Heating UK Ltd 2010

Boiler Controls - see opposite page for Operating Quick Reference Guide

ISO 9001

FM 00866

Reset

ON/OFF/Reset

Selector Switch

Display Central Heating

Temperature Control

Domestic Hot Water

Temperature Control

1.0 Quick Reference Guide

2

1

0 bar

4

3

PM

5

4

3

2

1

12

11

10

9

8

AM

10

11

12

1

0

2

3

4

System Pressure Gauge Integral Timer

Reset Reset Reset Reset

OFF Position

The boiler will not operate.

Central Heating & Hot Water

Both Heating & Hot Water will operate.

Domestic Hot Water

Hot Water will operate.

Reset

Hold for approx 5 seconds and release.

Display

Central Heating Indicator - The indicator will illuminate when the boiler is in the central heating mode.

Domestic Hot Water Indicator - The indicator will illuminate when hot water is being supplied to a tap or shower.

Burner On Indicator - The indicator will illuminate when the burner has fired and is heating your central heating or domestic hot water.

Boiler Output Temperature - In either the central heating or domestic hot water position the display will illuminate showing the current boiler temperature in degrees centigrade.

2

1

0 bar

4

3

© Baxi Heating UK Ltd 2010

Central Heating Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature.

Range 25 - 80° C.

Domestic Hot Water Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature.

Range 35 - 60° C.

Central Heating System Pressure - The normal operating water pressure is shown when the needle is in the GREEN section of the gauge, between 1 and 2.5 bar. If the pressure exceeds 3 bar (needle in the RED section) the safety pressure valve will operate and a fault is indicated.

Contact your Installer.

3

Boiler not working

START

Make sure the gas supply is turned ON and check if other gas appliances are operating

(e.g. fire, cooker).

YES

NO

If no gas, consult your supplier.

Reset

Is the ON/OFF/Reset

Select Switch in the

( ) position and the display lit ?

2.0 Troubleshooting

YES

Central Heating

Indicator

Is the ( ) or ( ) light on and the ( ) on ?

NO

Domestic Hot

Water Indicator

NO

Check electricity to the boiler is switched on.

Display

YES

Burner On

Indicator

Boiler operating satisfactorily.

Is the Central Heating System

Pressure needle in the GREEN section, between 1 and 2.5 bar ?

NO

2

1

0 bar

4

3

If the reading falls below 1 bar repressurise the system as described in section 3.1.

YES Does the display show an error code e.g. E133, E110 ?

NO

YES

Turn the ON/OFF/Reset

Selector Switch to Reset.

Reset

If boiler does not

Reset

Error Code E119 showing low pressure.

4

© Baxi Heating UK Ltd 2010

Is the Integral Timer ON and calling for heat ?

PM

5

4

3

2

1 12

11

10

9

8

AM

10

11

12 1 2

0

4

5

3

NO

Ensure timer is set for Central

Heating ON (see Section 7.0 of these instructions - ‘Setting the

Timer’)

YES

2.0 Troubleshooting

Is the Room Thermostat (if fitted) set high enough ?

5

10

15

20

25

YES

NO

Turn Room Thermostat to maximum setting (typical example shown).

5

10

15

20

25

CONTACT YOUR

INSTALLER OR

SERVICE ENGINEER.

If you don’t know what you need to do to get the boiler to light, or need help with the system and controls, contact your installer as soon as possible.

© Baxi Heating UK Ltd 2010

5

Fig. 1

2

1

0 bar

4

3

Normal Pressure

Fig. 2

Fig. 3

2

1

0 bar

4

3

Fault

2

1

3

0 4 bar

Requires

Repressurising

3.0 Repressurising the System

3.1

Central Heating System Pressure

1. The water pressure in the central heating system is indicated by the pressure gauge.

2. With the system cold and the boiler not operating the pressure should be at least 0.5 bar. During operation the pressure should not exceed 2.5 bar, and will normally be between 1.0 and 2.0 (Fig. 1).

3. A pressure of 3 or greater indicates a fault. The safety pressure relief valve will operate, at a pressure of 3 (Fig. 3). It is important that your Installer or Service Engineer is contacted as soon as possible.

4. The minimum pressure for correct operation is 0.5. If the pressure falls below 0.5, this may indicate a leak on the central heating system (Fig. 2). Error Code E119 will be shown on the display.

3.2

To Re-Pressurise the System

1. Look at the boiler from underneath. There will be two taps, one connected to the cold inlet valve and one to the central heating return valve. Do not operate these taps yet !

2. Your installer will have left a short copper pipe with wing nuts (the ‘filling loop’) with you for safe keeping.

3. To re-pressurise this loop MUST be connected to the taps.

Remove the blanking caps from each tap and set aside.

4. Ensure that the two seals are fitted, and connect the loop to the taps with the wing nuts. These should be hand tightened.

5. Carefully open both taps and check the boiler pressure gauge. Once the needle on the gauge is above the 0.5 mark both taps can be closed.

6. Undo the two wing nuts, remove the loop and refit the blanking caps. Put the loop in a safe place for future use, and ensure that the seals remain in place

6

© Baxi Heating UK Ltd 2010

5mm Min

450mm Min

For Servicing

Purposes

450mm

4.0 Clearances

5mm Min

200mm Min

(300mm Min if using 80/125mm flueing system)

780mm

150mm Min*

4.1

For your Safety

1. This appliance must have been installed in accordance with the manufacturer’s instructions and the regulations in force.

2. Any modification that may interfere with the normal operation of the appliance without express written permission from the manufacturer or his agent could invalidate the appliance warranty. In GB this could also infringe the Gas Safety (Installation and Use) Regulations.

GB - Heating Industry definition meaning England, Scotland,

Wales, Northern Ireland, Isle of Man and the Channel Isles

3. Your boiler must not be operated without the casing correctly fitted.

4. Do not interfere with any sealed components on this boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum clearances for Safety and Maintenance

(Fig. 4):-

Top

Bottom

Left side

Right Side

Front

- 200mm

- 150mm*

- 5mm

- 5mm

- 5mm (In Operation)

- 450mm (For Servicing)

*This is the MINIMUM recommended dimension.

Greater clearance than this will aid installation and maintenance.

7. If your boiler is installed in a compartment, do not use it for storage purposes. Do not obstruct any purpose provided ventilation openings.

8. Flammable materials must not be stored in close proximity to your boiler.

9. Avoid skin contact when your boiler is in operation, as some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house, does not become damaged or obstructed, particularly by foliage.

11. It is important that the condensate drain system is not blocked, modified or damaged in any way as this would affect the operation of your boiler. Your installer should have insulated any exposed pipework.

Fig. 4

5mm Min

In Operation

© Baxi Heating UK Ltd 2010

7

5.0 Care of the Boiler

5.1

Cleaning the Outer case

The painted panels should be wiped with a damp cloth and then dried completely. DO NOT USE ABRASIVE

CLEANING AGENTS.

5.2

Protection & Precaution

1. The boiler incorporates an integral frost protection feature that will operate in both modes. If the boiler temperature falls below 5° C, then the boiler will operate until the water temperature has been raised.

2. If a system frost thermostat has been fitted (your installer will be able to advise you), then to operate correctly and protect your system, the gas and electricity must be left on and the appliance set in the central heating mode.

3. The boiler incorporates an integral pump protection feature which continually monitors the time since the pump last operated. To prevent seizure, the pump will operate for approximately 1 minute if it has not run in the last 24 hours.

Reset

Display

Then

Fig. 5

E20

E28

E50

E110

E119

E125

E130

E133

E160

Table of Error Codes

Central Heating NTC Fault

Flue NTC Fault

Hot Water NTC Fault

Safety Thermostat Operated

Water Pressure Switch Not Operated

Circulation Fault (Primary Circuit)

Flue NTC Operated

Interruption Of Gas Supply or Flame Failure

Fan or Fan Wiring Fault

2

1

0 bar

4

3

PM

5

4

3

2

1 12

11

10

9

0

10

11

12

5.3

Fault Indication

1. If a fault occurs on the boiler an error code may be shown on the facia display (Fig. 5).

2. The codes are either two or three digit, preceded by the letter 'E'. For example, code E133 will be displayed by 'E1' alternating with '33'. E50 is shown as 'E' then '50'.

3. E20, E28, E50, E125 & E160 indicate faulty components.

You should make a note of the displayed error code and contact your installer or service engineer.

4. If E110 or E130 is displayed overheat of the primary water or flue system has occurred. Turn the selector switch to the reset position and hold for at least 5 seconds. If the boiler does not relight, or the code is displayed regularly contact your installer or service engineer.

5. E119 is displayed when the primary water pressure is less than 0.5 bar. After repressurising the system the boiler should operate. Your installer will be able to advise you about the method of repressurising. See page 6 for further details.

6. E133 indicates that the gas supply has been interrupted, ignition has failed or the flame has not been detected. Ensure that the gas supply has not been turned off, and turn the selector switch to the reset position and hold for at least 5 seconds. If the boiler does not relight, or the code is displayed regularly contact your installer or service engineer.

8

© Baxi Heating UK Ltd 2010

© Baxi Heating UK Ltd 2010

6.0 Legislation

6.1

Installation, Commissioning, Service & Repair

1. This appliance must be install in accordance with the manufacturer’s instructions and the regulations in force. Read the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as stated in the Gas Safety (Installation & Use) Regulations.

3. Definition of competence: A person who works for a Gas

Safe registered company and holding current certificates in the relevant ACS modules, is deemed competent.

4. In IE (Eire), this must be carried out by a competent person as stated in I.S. 813 “Domestic Gas Installations”.

All Gas Safe registered engineers carry an ID card with their licence number and a photograph. You can check your engineer is registered by telephoning 0800 408 5500 or online at www.GasSafeRegister.co.uk

The boiler meets the requirements of Statutory Instrument

“The Boiler (Efficiency) Regulations 1993 No 3083” and is deemed to meet the requirements of Directive 92/42/EEC on the energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by:

Notified Body 0085.

Product/Production certified by:

Notified Bodies 0086.

For GB/IE only.

6.2 Benchmark Commissioning Checklist

1. Please ensure that the installer has fully completed the

Benchmark Checklist on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation. The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations (England and Wales).

2. All installations must be notified to Local Area Building

Control either directly or through a Competent Persons

Scheme. A Building Regulations Compliance Certificate will then be issued to the customer who should, on receipt, write the Notification Number on the Benchmark Checklist.

3. This product should be serviced regularly to optimise its safety, efficiency and performance. The service engineer should complete the relevant Service Record on the Benchmark

Checklist after each service.

4. The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack.

9

Time Pointer

Constant

Timed

Off

0

2

4

Rotate to adjust time

3

4

10

9

8

5

AM

PM

5

4

3

2

1

12

11

10

9

8

9

10

11

12

1

2

0

3

4

5

AM

Fig. 6

On Position

Off Position

Time Pointer

12

11

10

9

Fig. 7

7.0 Setting the Timer

7.1

Setting the Timer

The Electro-Mechanical Timer allows the central heating system to be set every 15 minutes.

Using the three position switch the timer will allow either constant operation, timed operation or central heating off.

Move the switch button by sliding to the desired position.

Three position switch (Fig. 6)

0

Constant (Top position): The heating will be on constantly irrespective of the position of the tappets.The heating will be controlled by the main thermostat on the appliance and/or any external controls.

Timed (Central position): The heating will operate according to the position of the tappets and be controlled as above.

Off (Bottom position): No central heating.

Domestic hot water will operate on demand.

To set the time of day

Turn the timer outer bezel clockwise, to align the pointer with the correct time to the nearest 15 minutes ensuring that A.M./P.M. is considered. Do not at any time attempt to turn the bezel anti-clockwise.

To set the timed heating program

Decide which times of the day the central heating is required.

The heating will operate when the white tappets are set to the outer edge of the bezel.

To ensure the heating stays OFF set the required tappets inwards towards the centre of the bezel.

Each tappet represents 15 minutes.

For example: If the heating is not required between

10 A.M. and 11 A.M. the four tappets anticlockwise from the

10 A.M. will be set inwards (Fig. 7).

NOTE: The integral timer may have been removed and replaced with a blanking plate depending on the type of external controls used. In this event please consult your installer for details.

10

© Baxi Heating UK Ltd 2010

Gas Tap

Fig. 8

8.0 Emergency

Warning !

If you smell gas

Do not operate light switches

Do not operate any electrical equipment

Do not use a telephone in the hazardous area

Extinguish any naked flame and do not smoke

Open windows and doors in the hazardous area

Turn off the gas supply at the meter

Warn any other occupants and vacate the premises

Telephone the your LPG supplier or the

National Gas Emergency Service on:- 0800 111 999

Faulty boiler

If it is known or suspected that a fault exists on the boiler, it must not be used until the fault has been corrected by a competent person.

Heating Flow, Heating

Return and Mains Water

Inlet Isolating Valves

In an Emergency

If a water or gas leak occurs or is suspected, the boiler can be isolated at the inlet valves as follows;

1. Using a suitable open ended spanner, turn the square nut on the gas tap through 90° ( 1 /

4 turn) to isolate the gas supply at the boiler (Fig. 8).

2. The water isolating valves are positioned under the boiler and can be closed by turning their taps to the right towards the wall (Fig. 8).

3. Call your Installer or Service Engineer as soon as possible.

11

© Baxi Heating UK Ltd 2010

Please complete the boxes below

Serial Number

Date of Installation

D D M M Y Y

Installer Details (name, address and contact number(s))

Information Label

All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.

P O T T E R T O N

A T r a d i n g D i v i s i o n o f B a x i H e a t i n g U K L t d ( 3 8 7 9 1 5 6 )

A D i v i s i o n o f B a x i G r o u p

Brooks House, Coventry Road, Warwick. CV34 4LL

After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555

Website www.potterton.co.uk

e&oe

9.0 Warranty & Service

Standard Warranty Terms & Conditions

To activate your second year free warranty you must register your boiler with heateam the service division of Baxi Heating UK Ltd either by completing and returning the registration card or calling our telephone registration line on

0800 731 1644.

It is also a requirement of the warranty that the boiler has an annual service

(every 12 months) in accordance with the installation and servicing instructions, performed by a Gas Safe registered engineer.

If you would like heateam to carry this out please call on 0844 871 1560.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible.

Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system or the operation of the boiler

You should always contact your installer first, because the cause of the fault may not be related to the boiler. If your installer confirms that the fault is with the boiler and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 0844 871 1560 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank

Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.

When calling heateam it would be helpful if you could have the following information to hand:-

1 Boiler serial number (see opposite).

2 Boiler make and model number.

3 Your installer name and address details.

4 Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be of faulty manufacture.

Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.

Any other defects or failures, either in the connected heating system or outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.

After Sales Service 0844 871 1560

© Baxi Heating UK Ltd 2010 720522701 (8/10)