Empire | DV25IN33N-3 | Owner`s manual | Empire DV25IN33N-3 Owner`s manual

EMPIRE
Comfort Systems
INSTALLATION INSTRUCTIONS
AND
OWNER’S MANUAL
Direct vent
Gas Fireplace HEATER
FIREPLACE INSERT
ModelS
DV25IN33L(N,P)-3
DV25IN73L(N,P)-1
DV(33,35)IN33(N,P)-4
DV(33,35)IN73(N,P)-2
GAS-FIRED
UL FILE NO. MH30033
This appliance may be installed in an aftermarket,
permanently located, manufactured home (USA only)
or mobile home, where not prohibited by state or local
codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases, unless a certified
kit is used.
WARNING: If not installed, operated and maintained
in accordance with the manufacturer’s instructions,
this product could expose you to substances in fuel
or from fuel combustion which can cause death or
serious illness.
Installer: Leave this manual with the appliance.
Consumer: Retain this manual for future reference.
WARNING: If the information in these instructions
are not followed exactly, a fire or explosion may
result causing property damage, personal injury
or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
fire department.
— Installation and service must be performed by a
qualified installer, service agency or the gas supplier.
Page 1
TABLE OF CONTENTS
SECTIONPAGE
Important Safety Information............................................................................................... 3
Safety Information for Users of LP Gas.............................................................................. 4
Introduction......................................................................................................................... 5
Specifications...................................................................................................................... 6
Fireplace Insert Dimensions............................................................................................... 7
Mantle and Trim Clearances............................................................................................... 8
Gas Supply......................................................................................................................... 9
Venting and Installation................................................................................................10-12
Vertical Termination........................................................................................................... 13
Alternate ON/OFF Switch Installation............................................................................... 14
Surround Panel Installation............................................................................................... 15
Blower Accessory Information........................................................................................... 16
Log Placement.................................................................................................................. 17
Operating Instructions....................................................................................................... 18
Standing Pilot Lighting Instructions................................................................................... 19
Standing Pilot Wiring......................................................................................................... 20
Standing Pilot Troubleshooting......................................................................................... 21
IPI Electronic System Operating Instructions.................................................................... 22
IPI Electronic System Wiring Diagram.............................................................................. 23
Intermittent Pilot Lighting Instructions............................................................................... 24
Intermittent Control System Troubleshooting.................................................................... 25
Intermittent Control System Troubleshooting...............................................................26-27
Insert Maintenance and Service....................................................................................... 28
Decorative Accessories...............................................................................................29 -30
Parts View ........................................................................................................................ 31
Parts List......................................................................................................................32-33
Master Parts Distributor List.............................................................................................. 34
How To Order Repair Parts............................................................................................... 34
Warranty............................................................................................................................ 35
Page 2
32227-0-0513
IMPORTANT SAFETY INFORMATION
Before enclosing the vent pipe assembly, operate the appliance to ensure it is venting properly.
DO NOT OPERATE THIS APPLIANCE WITHOUT GLASS FRONT PANEL INSTALLED
DANGER: Indicates a hazardous situation which, if not
avoided, will result in death or serious injury.
•
Adequate accessibility clearances for servicing and
proper operation should be maintained.
WARNING: Indicates a hazardous situation which, if
not avoided, could result in death or serious injury.
•
Under no circumstances should any solid fuels
(wood, coal, paper or cardboard etc.) be used in
this appliance.
•
Keep the area around your appliance clear of
combustible materials, gasoline and other flammable
vapor and liquids.
•
This appliance must not share or be connected
to a flue serving a separate solid-fuel burning
appliance.
•
The flow of combustion and ventilation air must not
be obstructed in any way.
CAUTION: Indicates a hazardous situation which, if
not avoided, could result in minor or moderate injury.
NOTICE: Addresses practices not related to personal
injury.
•
Children and adults should be alerted to the hazards
of high surface temperatures and should stay away
to avoid burns or clothing ignition.
•
Young children should be carefully supervised when
they are in the same room as the appliance.
•
Clothing or other flammable material should not be
placed on or near the appliance.
•
The fireplace insert must be installed in either a
masonry or factory-built wood burning fireplace.
See page 7 for fireplace opening size requirements.
•
Due to high temperatures the appliance should be
located out of traffic and away from furniture and
draperies.
•
Do keep the appliance area clear and free from
combustible material, gasoline and other flammable
vapors and liquids.
•
The glass front or any part removed for servicing
the appliance must be replaced prior to operating
the appliance. Work should be done by a qualified
service person.
•
Do examine venting system periodically and replace
damaged parts.
•
Do make a periodic visual check of pilot and burners.
Clean and replace damaged parts.
•
Keep burner and control compartment clean.
•
Vent cap is hot while fireplace is in operation.
•
Installation and repair should be done by a
qualified service person. The appliance
should be inspected before use and at least annually
by a qualified service person. More frequent
cleaning may be required due to excessive lint from
carpeting, bedding materials, etc. It is imperative
that control compartments, burners and circulating
air passageways of the appliance be kept clean.
•
Do not put anything around the fireplace insert
that will obstruct the flow of ventilation air.
•
Maintain clearances in accordance with local
installation codes and the requirements of the gas
supplier.
32227-0-0513
CAUTION
The glass used in your fireplace insert is ceramic
glass. If the glass is cracked or damaged in any way,
it should be replaced only with a complete glass frame
assembly from Empire. See parts list on Pages 32 and
33 for ordering.
•
Do not use this fireplace insert if any part has been
under water. Immediately call a qualified service
technician to inspect the heater and to replace any
part of the control system and any gas control which
has been under water.
•
Any safety screen or guard removed for servicing
an appliance must be replaced prior to operating
the appliance.
Page 3
SAFETY INFORMATION FOR USERS OF LP-GAS
Propane (LP-Gas) is a flammable gas which can cause fires
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precautions which can protect both you and your family from an accident. Read them carefully now, then review them point by
point with the members of your household. Someday when
there may not be a minute to lose, everyone’s safety will depend
on knowing exactly what to do. If, after reading the following
information, you feel you still need more information, please
contact your gas supplier.
LP-GAS WARNING ODOR
some points to remember
•
Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a “Scratch and Sniff” pamphlet. Use it to
find out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.
•
If you are not qualified, do not light pilot lights, perform service,
or make adjustments to appliances on the LP-Gas system. If
you are qualified, consciously think about the odor of LP-Gas
prior to and while lighting pilot lights or performing service or
making adjustments.
•
Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the odor
if there has been a leak of LP-Gas.
•
Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are filled and allowed to set too
long before refilling. Cylinders and tanks which have been out
of service for a time may develop internal rust which will cause
odor fade. If such conditions are suspected to exist, a periodic
sniff test of the gas is advisable. If you have any question
about the gas odor, call your lp-gas dealer. A periodic
sniff test of the lp-gas is a good safety measure under
any condition.
If a gas leak happens, you should be able to smell the gas
because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
•
Do not operate electric switches, light matches, use your phone. Do not do anything that could ignite the gas.
•
Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
•
Close all gas tank or cylinder supply valves.
•
LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
•
Use your neighbor’s phone and call a trained LP-Gas service
person and the fire department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
•
Finally, let the service man and firefighters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
•
If you experience a complete “gas out,” (the container is under
no vapor pressure), turn the tank valve off immediately. If the
container valve is left on, the container may draw in some air
through openings such as pilot light orifices. If this occurs, some
new internal rusting could occur. If the valve is left open, then
treat the container as a new tank. Always be sure your container is under vapor pressure by turning it off at the container
before it goes completely empty or having it refilled before it is
completely empty.
•
no odor detected - odor fade
Some people cannot smell well. Some people cannot smell
the odor of the chemical put into the gas. You must find out if
you can smell the odorant in propane. Smoking can decrease
your ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor or
their minds are on something else. Thinking about smelling a gas
odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can filter the odorant. Odorants in
LP-Gas also are subject to oxidation. This fading can occur if there
is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That will
take some of the odorant out of the gas, reducing its odor intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.
Page 4
32227-0-0513
INTRODUCTION
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner fill out and mail warranty card supplied
with the fireplace.
3. Installer should show owner how to start and operate the
fireplace.
This direct vent gas fireplace heater is designed to operate with
all combustion air being siphoned from the outside of the building
and all exhaust gases expelled to the outside of the building. The
information contained in this manual pertains to all models and gas
control systems unless otherwise noted.
WARNING
This unit is not for use with solid fuels
Appliance Certification
This fireplace is design certified in accordance with American
National Standard/CSA Standard ANSI Z.21-88/CSA 2.33 and by
Underwriters Laboratories as a Direct Vent Gas Fireplace Heater
and shall be installed according to these instructions.
Consult your local building code agency, prior to installation, to ensure
compliance with local codes-including permits and inspections.
The fireplace insert, when installed, must be electrically grounded in
accordance with local codes or, in absence of local codes, with the
National Electric Code ANSI/NFPA 70 or Canadian Electric code,
CSA C22.1, if an external electrical source is utilized.
These models may be installed in a bedroom or bed-sitting room
in the U.S.A. and Canada.
Qualified Installing Agency
Installation and replacement of gas piping, gas utilization equipment
or accessories and repair and servicing of equipment shall be
performed only by a qualified agency. The term “qualified agency”
means any individual, firm, corporation or company which either in
person or through a representative is engaged in and is responsible for
(a) the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in
such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.
State of Massachusetts: The installation must be made by
a licensed plumber or gas fitter in the Commonwealth of
Massachusetts.
The installation must conform with local codes or, in the absence of
local codes, with the National Fuel Gas Code ANSI Z223.1/NFPA
54* Natural Gas and Propane Installation Code, or CSA B149.1 in
Canada. *Available from the American National Standards Institute,
Inc. 11 West 42nd St., New York, N.Y. 10036.
WARNING
ANY CHANGE TO THIS FIREPLACE OR ITS CONTROLS
CAN BE DANGEROUS.
Improper installation or use of the fireplace can cause
serious injury or death from fire, burns, explosions, or
carbon monoxide poisoning
32227-0-0513
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
High Altitude
When installing this unit at an elevation above 2000 feet (in the
United States) it may be necessary to decrease the input rating by
changing the existing burner orifice to a smaller size. Generally,
input should be reduced 4 percent for each 1000 feet above sea
level. However, if the heating value of the gas has been reduced,
this general rule may not apply. Check with local gas utility for proper
orifice size identification.
Canadian High Altitude
Altitude: 0-4500 feet (0-1370 m)
When installing this unit at an elevation above 4500 feet (in Canada),
check with local authorities.
Consult your local gas utility for assistance in determining the proper
orifice for location.
Preparation
This direct vent gas fireplace insert and its components are tested
and safe when installed in accordance with this Installation Manual.
Report to your dealer any parts damaged in shipment, specifically
check glass condition. Do not install unit with damaged, incomplete,
or substitute parts. Read all instructions before starting installation
and follow these instructions carefully during installation to insure
maximum benefit and safety. Failure to follow them will void your
warranty and may present a fire hazard.
The warranty will be voided by, and the warranter disclaims any
responsibility for the following actions:
• Installation of any damaged fireplace insert or vent system
component.
• Modification of the fireplace insert or direct vent system.
• Installation other than as instructed by Empire Comfort Systems,
Inc.
• Improper positioning of the logs or glass door assembly.
• Installation and/or use of any component part not manufactured
or approved by manufacturer.
• This appliance comes standard with a 120 VAC cord assembly
to accommodate control options and the blower accessory. An
outlet box may be installed in a bottom back corner of the existing
solid fuel masonry or factory built fireplace to plug in the cord
assembly, or the supplied power cord may be routed out onto
the hearth to a nearby outlet.
• A 120 VAC circuit fort this product must be protected with
ground-fault circuit-interrupter protection, in compliance with the
applicable electrical codes, when it is installed in locations such
as in bathrooms or near sinks.
• Low voltage and 120 VAC voltage cannot be shared within the
same wall box.
• Once the appliance installation is completed, the installer should
check that control compartment wiring is secured in a manner
as to not interfere with door latches, valve controls, or the louver
assembly.
Page 5
SPECIFICATIONS
LP
Nat
Input Btu/hr Maximum
DV25IN(3,7)3L MODELS
25,000
25,000
Surround
Kit
Input Btu/hr Minimum
17,000
17,000
S253BL
KWH (Maximum)
7.3
7.3
Contemporary Black Surround for DV25IN, 6 x
3 inch
KWH (Minimum)
5
5
S333BL
#53 (0.0596)
#42 (0.0935)
Contemporary Black Surround for DV33IN, 6 x
3 inch
Full Open
1/8”
S353BL
Contemporary Black Surround for DV35IN, 6 x
3 inch
LP
Nat
Input Btu/hr Maximum
33,000
33,000
S256BL
Contemporary Black Surround for DV25IN, 6 x
6 inch
Input Btu/hr Minimum
25,000
23,000
S336BL
KWH (Maximum)
9.57
9.57
Contemporary Black Surround for DV33IN, 6 x
6 inch
KWH (Minimum)
7.30
6.67
S356BL
Orifice
1.55 mm
#36 (0.1065)
Contemporary Black Surround for DV35IN, 6 x
6 inch
Air Shutter Opening
Full Open
1/4”
DS25661BL
LP
Nat
3-sided Black Surround for DV25IN, 6 x 6 inch Required to use any Decorative Doors, Fronts,
or Contemporary Frames
Input Btu/hr Maximum
35,000
35,000
Input Btu/hr Minimum
27,000
25,000
DS33661BL
3-sided Black Surround for DV33IN, 6 x 6 inch Required to use any Decorative Doors, Fronts,
or Contemporary Frames
KWH (Maximum)
10.15
10.15
KWH (Minimum)
7.83
7.30
DS35661BL
1.65mm (.065)
#35 (.110)
3-sided Black Surround for DV33IN, 6 x 6 inch Required to use any Decorative Doors, Fronts,
or Contemporary Frames
Full Open
3/16”
SC256BL
Traditional Cast Iron Surround for DV25IN, 6 x
6 inch
Contents
SC336BL
Traditional Cast Iron Surround for DV33IN, 6 x
6 inch
SC356BL
Traditional Cast Iron Surround for DV35IN, 6 x
6 inch
Vertical Vent
Kit 17 1/2’
One piece of 35’ FlexVent (split
for 17 1/2’ vent run), Round
Cap, Flashing, connectors, and
clamps. Recommended when
installing to an existing round
fireplace chimney pipe.
C253BL
Surround Bottom Cover for DV25IN for S253BL
C333BL
Surround Bottom Cover for DV33IN for S333BL
DVVK3FV
Vertical Vent
Kit 25’
Two pieces of 25’ FlexVent, Rectangle Cap, Flashing, connectors,
and clamps Recommended when
installing to a square or rectangular clay flue.
C353BL
Surround Bottom Cover for DV35IN for S353BL
C256BL
Surround Bottom Cover for DV25IN for S256BL
35’ flex vent extension section
with 2 connectors and 4 clamps
C336BL
Surround Bottom Cover for DV33IN for S336BL
DVK35
Vent
Extension Kit
C356BL
Surround Bottom Cover for DV35IN for S356BL
Orifice
Air Shutter Opening
DV33IN(3,7)3L MODELS
DV35IN(3,7)3L MODELS
Orifice
Air Shutter Opening
Venting
Kits
DVKI
Description
NOTICE: When installing vent caps, special locally made flashings may be required to properly seal the vent system to the
existing chimney termination.
Remote Control Description
Accessories
FRBC
Millivolt Battery Remote ON/OFF
FRBTC
Millivolt Battery Remote Thermostat
TRW
Millivolt WIRELESS Wall Thermostat
TMV
Millivolt Reed Switch Wall Thermostat
FWS-1
Page 6
Millivolt Wall Switch
Surround
Cover
Description
Description
Shroud
Description
SH1BL
Shroud, Black (For fireplace openings up to 48”x 36”
- Requires a surround)
Firescreen
Description
DVFS25TBL
Firescreen accessory for DV25IN series
DVFS25TBL
Firescreen accessory for DV33IN series
DVFS25TBL
Firescreen accessory for DV35IN series
For additional information on decorative accessories, refer to
pages 29 and 30.
32227-0-0513
FIREPLACE INSERT DIMENSIONS
•
When planning a fireplace insert installation, it’s necessary to
determine:
• The vent system configuration to be used.
• Gas supply piping.
•
•
Whether optional accessories - devices such as a wall switch
or remote control - are desired.
Electrical supply requirements for blower.
Proper opening size of fireplace required for installation of
the fireplace insert.
DV FIREPLACE INSERT DIMENSIONS
MODEL
A
B
C
D
E
F
G
H
I
J
K
L
M
N
DV25IN
19-3/4”
28
14-1/2”
11-1/8”
25-1/4”
12-3/4”
17”
18-5/16”
27”
6-3/4”
9”
20”
25-5/8”
40”
DV33IN
22-3/4”
31
16
14-1/8”
28-1/4”
14-1/4”
18-3/4”
21-5/16”
30”
8-1/4”
10-1/2”
21-1/2”
28-5/8”
43”
DV35IN
24-3/4”
34
16
16-1/8”
31-1/4”
14-1/4”
21-3/4”
23-5/16”
33”
8-1/4”
10-1/2”
23”
30-5/8”
46”
Figure 1
Fireplace Opening Dimensional Information/Sizing
MINIMUM FIREPLACE OPENING DIMENSIONS
MODEL
NO.
HEIGHT
A*
FRONT
WIDTH
B
DEPTH
C
REAR
WIDTH
D
DV25IN
18-3/8”
27-1/2”
12-3/4”
17-1/4”
DV33IN
21-3/8”
30-1/2”
14-1/4”
19”
DV35IN
23-3/8”
33-1/2”
14-1/4”
22”
D
*NOTICE: If the fireplace lintel is wider than 8” (203mm), the
height of the fireplace opening must be increased a few inches to
allow for a gradual offset in the exhaust and/or intake vent pipes.
C
A
B
Figure 2
32227-0-0513
Page 7
MANTLE AND TRIM CLEARANCES
Figure 3
Distance from
Face of Fireplace
Height Above Top of Insert
A
10”
N
23”
B
9-1/4”
O
22”
C
8-3/4”
P
21”
D
8”
Q
20”
E
7-1/4”
R
19”
F
6-1/2”
S
18”
G
6”
T
17”
H
5-1/4”
U
16”
I
4-1/2”
V
15”
J
3-3/4”
W
14”
K
3”
X
13”
L
2-1/2”
Y
12”
M
1-3/4”
Z
11”
Figure 4
Combustible Material
No greeting cards, stockings or ornamentation of any type should
be placed on or attached to the fireplace. The flow of heat can
ignite combustibles.
Page 8
32227-0-0513
GAS SUPPLY
The gas pipeline can be brought in through the right or left side of
the appliance. The insert has a Flexline with shutoff valve located on
the right side when facing the unit. See Figures 5 and 6. Consult
the current National Fuel Gas Code, ANSI Z223.1 CAN/CGA-B149
(.1 or .2) installation code.
Recommended Gas Pipe Diameter
Pipe Length
Schedule 40 Pipe
Inside Diameter
Tubing, Type L
Outside Diameter
Nat.
L.P.
Nat.
L.P.
0-10ft
0-3m
1/2"
12.7mm
3/8"
9.5mm
1/2"
12.7mm
3/8"
9.5mm
11-40ft
4-12m
1/2"
12.7mm
1/2"
12.7mm
5/8"
15.9mm
1/2"
12.7mm
41-100ft
13-30m
1/2"
12.7mm
1/2"
12.7mm
3/4"
19mm
1/2"
12.7mm
101-150ft
31-46m
3/4"
19mm
1/2"
12.7mm
7/8"
22.2mm
3/4"
1.9 mm
NOTICE: Never use plastic pipe. Check to confirm whether your
local codes allow copper tubing or galvanized.
NOTICE: Since some municipalities have additional local codes, it
is always best to consult your local authority and installation code.
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing
and Fittings.
— ANS Z21.45 Assembled Flexible Appliance Connectors of Other
Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The state of Massachusetts requires that a
flexible appliance connector cannot exceed three feet in length.
Installing the Main Gas Cock
Each appliance should have its own manual gas cock.
A manual main gas cock should be located in the vicinity of the unit.
Where none exists, or where its size or location is not adequate,
contact your local authorized installer for installation or relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liquefied petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed flame to check for leaks. Appliance must
be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with
appliance connected; control valve will sustain damage!
NOTICE: The millivolt gas controls are equipped with a captured
screw type pressure test point, therefore it is not necessary to
provide a 1/8” test point up stream of the control.
When using copper or flex connector use only approved fittings.
The appliance and it’s individual shut off valve must be disconnected
from supply piping system during any pressure testing of that system
at test pressures in excess of 1/2 psig (3.5kPa).
The appliance must be isolated from the gas supply piping system
by closing its individual manual shut off valve during any pressure
testing of the gas supply piping system at test pressures equal to
or less than 1/2 psig (3.5kPa).
Attention! If one of the procedures results in pressures in excess of
1/2 psig (14” w.c.) (3.5 kPa) on the fireplace gas valve, it will result
in a hazardous condition.
Checking Manifold Pressures
Both Propane and Natural gas valves have a built-in pressure
regulator in the gas valve. Natural gas models will have a manifold
pressure of approximately 3.5” w.c. (.871kPa) at the valve outlet
with the inlet pressure to the valve from a minimum of 4.5” w.c.
(1.120kPa) for the purpose of input adjustment to a maximum of
14.0” w.c. (3.484kPa). Propane gas models will have a manifold
pressure approximately 10.0” w.c. (2.49kPa) at the valve outlet
with the inlet pressure to the valve from a minimum of 10.8” w.c.
(2.68kPa) for the purpose of input adjustment to a maximum of
14.0” w.c. (3.484kPa). Figure 5
Gas Supply Pressure (inches w.c.)
Minimum
Normal
Maximum
Natural Gas
4.5"
7.0"
14.0"
LP (Propane)
10.8"
11.0"
14.0"
Manifold Pressure (inches w.c.)
Figure 6
Normal (HI)
Natural Gas
3.5"
LP (Propane)
10.0"
32227-0-0513
Page 9
VENTING AND INSTALLATION
1. Before beginning, remove glass door and log package from
unit. Also check to make sure there is no hidden damage to
the unit. Take a minute and plan out the gas, venting and electrical route. It is best to start with the gas line first, followed by
the chimney liner and electrical supply requirements.
2. Minimum fireplace opening requirements are shown in
Figure 2 of this installation manual. The firebrick (refractory),
glass doors, screen rails, screen mesh and log grates can be
removed from a factory built fireplace in order to gain minimum gas insert opening requirements prior to installing the
gas fireplace insert.
7. To assure top performance, safety and efficiency, inserts
must be installed with an approved flue liner as per CAN/CGA
B-149 or National Fuel Code ANSI Z223 and these instructions.
NOTICE: The following statement is also provided on a separate label plate in the instruction packet. Prior to installation
of the fireplace insert, the installer must mechanically secure
this warning plate to the inside of the fireplace for future reference as required.
WARNING
3. This insert requires no hearth extensions. Combustible material on the floor may be installed up to the insert. Do not
obstruct the lower louver of the insert. The original fireplace
cannot be returned to solid fuel in this condition.
The solid fuel fireplace has been converted for use with gas
only and cannot be used for burning wood or solid fuels unless all original parts have been replaced and the fireplace
has been reapproved by the authority having jurisdiction.
4. The metal floor of the solid fuel firebox may be removed to
facilitate the installation of the insert. CLEARANCE TO COMBUSTIBLE MATERIAL UNDER THE INSERT IS 1/4”. YOU
MUST USE THE LEVELING LEGS TO RAISE THE INSERT
A MINIMUM OF 1/4” IF THE INSERT IS TO SIT ON COMBUSTIBLE MATERIAL. The side walls and top structure of the
firebox may not be altered with the exception of removable
baffles and dampers. Smoke shields, shelves and baffles may
be removed if attached with mechanical fasteners. The original fireplace cannot be returned to solid fuel in this condition.
8. The solid fuel fireplaces’ flue damper must be fully locked in
the open position or removed for installation of the gas fireplace insert.
5. The original specified clearances of a factory-built fireplace must be maintained, with the exception of the hearth.
Clearances on a masonry fireplace must be maintained
at 12” from the opening for combustible projections over
1 1/2”. Clearances for combustible projections under
1 1/2” must be maintained at 6” from the opening per
NFPA211. Plan the surround size accordingly. A surround
must be used with the insert. UNDER NO CIRCUMSTANCE
CAN COMBUSTIBLE MATERIAL BE PLACED BEHIND THE
SURROUND!
6. The insert surround is tested and approved with this gas insert and may cover existing air circulation vents or grills on the
solid fuel fireplace it is installed into. If the surround does not
cover the entire ventilation grill surface, the exposed grill area
should be left open.
NOTICE: Surround panel kits have been tested and approved
to cover existing air circulation vents or grills.
NOTICE: Cutting of sheet metal parts of a fireplace in order to
install the fireplace insert is prohibited.
WARNING
Only the surround as supplied may be used to cover integral grills on the solid fuel-burning fireplace. No other components such as shrouds, sheet metal plates, etc. may be
used to seal off vents.
Page 10
9. The fireplace and fireplace chimney must be cleaned and in
good working order and constructed of noncombustible materials.
10. Make sure that all chimney cleanouts fit properly so air cannot
leak into the chimney.
11. Install the insert without the surround panels attached and
make all gas, venting, and electrical connections.
12. To complete the installation, install surround panel assembly.
Please refer to instructions included with the surround panel
kit.
CAUTION
Ensure there are no obstructions to side air passages of
decorative trim once installed on insert.
INSTALLING THE VENT SYSTEM
Vent System Installation Precautions
Before starting installation of vent kits, the installer should read
these instructions and the Vent Kit Instructions to ensure that a
proper vent installation is completed. Consult your local Building
Codes before beginning the Installation.
WARNING
THIS GAS INSERT AND VENT ASSEMBLY MUST BE
VENTED DIRECTLY TO THE OUTSIDE AND MUST NEVER BE
ATTACHED TO A CHIMNEY SERVING A SEPARATE SOLID
FUEL BURNING APPLIANCE. EACH GAS APPLIANCE
MUST USE A SEPARATE VENT SYSTEM. COMMON VENT
SYSTEMS ARE PROHIBITED.
32227-0-0513
VENTING AND INSTALLATION
Vent System Approvals
Figure 8 shows the vent termination caps and systems approved
for use with these models. Approved vent system terminations are
labeled for identification. 3-inch diameter listed flexible aluminum
or stainless steel gas vent is used for both the incoming combustion
air and exhaust vent pipes. NO OTHER VENTING SYSTEMS OR
COMPONENTS MAY BE USED. Detailed installation instructions
are included with each vent termination kit and should be used in
conjunction with this manual.
Horizontal Venting
The vent system on this model CANNOT be terminated horizontally.
Vertical Venting
The inlet and exhaust vent pipes MUST be connected to the proper
collars on the unit AND to the termination cap or the unit will not
operate. The intake vent collar is identified by a stamped “I” on the
top collar sliding vent plate assembly.
WARNING
MAJOR U.S. BUILDING CODES SPECIFY MINIMUM
CHIMNEY AND/OR VENT HEIGHT ABOVE THE ROOF TOP.
THESE MINIMUM HEIGHTS ARE NECESSARY IN THE
INTEREST OF SAFETY. SEE FIGURES 8 THROUGH 10 FOR
MINIMUM HEIGHTS, PROVIDED THE TERMINATION CAP IS
AT LEAST 2-FEET FROM A VERTICAL WALL AND 2-FEET
BELOW A HORIZONTAL OVERHANG.
Note: This also pertains to vertical vent systems installed on the
outside of the building.
WARNING
THE EXHAUST PIPE MUST ONLY BE CONNECTED TO THE
EXHAUST STARTING COLLAR OF THE UNIT AND TO THE
EXHAUST COLLAR OF THE TERMINATION CAP.
THE INLET AIR PIPE MUST ONLY BE CONNECTED TO THE
INLET AIR STARTING COLLAR OF THE UNIT AND TO THE
INLET AIR COLLAR OF THE TERMINATION CAP. BOTH THE
INLET VENT AND THE FLUE VENT MUST BE CONNECTED
FROM THE INSERT TO THE VENT TERMINATION CAP.
NOTICE: The minimum vertical vent rise is 10 feet and the
maximum vertical vent rise is 35 feet. These dimensions are
measured from the starting collars of the unit to the end of the last
section of vent pipe. See Figure 8.
NOTICE: The damper of the masonry chimney may need to be
removed to allow installation of the flexible-vent pipe.
When installing into a zero clearance, factory built wood-burning
fireplace, the use of the DVKI Round Vertical Termination Kit should
allow you to mount the vent adaptor and cap to the exposed round
chimney pipe easily.
Connecting the Vent Pipe
CAUTION
Sharp edges. Always use gloves when installing.
Install the 3-inch flexible vent pipes down through the chimney.
Attach the pipe-to-cap adaptor to the termination cap and the top of
the flexible vent pipe, then install the cap to the top of the chimney.
Remove the vent slide plate assembly from the top of the insert.
See Figure 7. Trim off excess venting then attach and secure
the bottom ends of the flex pipes to the starting collars with the
adjustable band clamps provided. Slide the gas insert into place,
and position any excess flex vent pipe back up into the chimney.
Begin installation of the insert into the fireplace opening. Align the
vent slide plate assembly with the guides located on top of the
insert. Work the insert inch by inch into the fireplace cavity as you
pull forward on the vent slide plate assembly. Do not use excessive
force on the vent slide plate. Once the vent slide plate is close to
seating, install the black button head 5/16-18 x 2 1/2” long bolt
through the center hole of the insert top flange, and into the vent
slide plate nut. Using the hex key wrench provided, tighten the bolt
until the vent slide plate is seated forward completely.
Positioning, Leveling, and Securing Insert
1. Place the insert into position.
NOTICE: The front flanges of the insert (without surround panels)
should be set at approximately 1”(inch) in front of the face of the
fireplace.
2. Level the insert from side to side and front to back.
3. If necessary, use the leveling bolts included in the instruction
pack. Screw the legs into the nuts installed in the bottom of
the insert. Turn legs in until insert is level.
Note: If desired, it is acceptable to attach metal strapping or
brackets (not provided) from the fireplace cavity to the insert
outer jacket to secure the Fireplace Insert to the fireplace
hearth or opening.
CAUTION
TO AVOID DOWNDRAFTS AND/OR COLD AIR PROBLEMS,
IT IS RECOMMENDED TO SEAL OFF THE AREA BETWEEN
THE TERMINATION CAP AND THE TOP OF THE SOLIDFUEL CHIMNEY OPENING INTO WHICH THE VENT CAP
HAS BEEN INSTALLED.
Figure 7
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Page 11
VENTING AND INSTALLATION
Figure 8
Page 12
32227-0-0513
VERTICAL TERMINATION
Determining Minimum Vent Height Above the Roof.
WARNING
Major U.S. building codes specify minimum chimney and/or
vent height above the roof top. These minimum heights are
necessary in the interest of safety. These specifications are
summarized in Figure 9.
ROOF PITCH
H (Min.)
Flat to 6/12
12" (305 mm)
6/12 to 7/12
15" (381 mm)
Over 7/12 to 8/12
18" (457 mm)
Over 8/12 to 16/12
24" (610 mm)
Over 16/12 to 21/12
36" (914 mm)
Vertical Through the Roof Applications
The Gas Fireplace Insert has been approved for:
a) Vertical installations up to 35 feet in height (top of insert to cap).
b) Two sets of 45 degree elbow offsets (bends in flexvent) within
the vertical installation. From 0 to a maximum of 8 ft. of vent
pipe can be used between elbows.
c) Wall straps must be used to support offset pipe every 4’.
This application will require that you first determine the roof pitch
and use the appropriate venting components.
General Maintenance
Conduct an inspection of the venting system semi-annually.
Recommended areas to inspect are as follows:
1. Check areas of the venting system which are exposed to the
elements for corrosion. These will appear as rust spots or
streaks and, in extreme cases, holes. These components should
immediately be replaced.
2. Remove the cap and shine a flashlight down the vent. Remove
any bird nests or other foreign material.
3. Check for evidence of excessive condensate, such as water
droplets forming in the flex venting and subsequently dripping
out at joints or seams. Condensate can cause corrosion of caps,
pipe and fittings. It may be caused by having excessive lateral
runs, or having exterior portions of the system exposed to cold
weather.
4. Inspect joints to verify that no pipe sections or fittings have been
disturbed and, consequently, loosened. Also, check mechanical
supports, such as wall straps or plumbers’ tape for rigidity.
Figure 9
Note that for steep roof pitches, the vent height must be increased.
In high wind conditions, nearby trees, adjoining roof lines, steep
pitched roofs, and other similar factors can result in poor draft, or
down-drafting. In these cases, increasing the vent height may solve
this problem.
Figure 10
When terminating the vent cap near an exterior wall or overhang,
maintain minimum clearances as shown in Figure 10.
32227-0-0513
Page 13
ALTERNATE ON/OFF SWITCH INSTALLATION
WIRING THE FIREPLACE
NOTICE: Electrical wiring must be installed by a licensed
electrician.
CAUTION
Traditional Cast Iron Surrounds
1. Find the coiled low voltage wire assembly and ON/OFF switch
located in the instruction packet.
2. Attach the flag terminal ends to the “TH/TP” and “TH” terminals on the front terminal block of the gas valve. See Figure
13.
DISCONNECT REMOTE CONTROLS IF YOU ARE ABSENT
FOR EXTENDED TIME PERIODS. THIS WILL PREVENT ACCIDENTAL FIREPLACE OPERATION.
Installation of Alternate Surround Panel ON/OFF Switch
An ON/OFF switch and wire assembly are provided. They are included in the instruction packet.
Do not cut wire or insulation on metal edges.
NOTICE: Refer to surround panel installation section on page
15 for additional information on attachment.
Contemporary Surrounds
1. Find the coiled low voltage wire assembly and ON/OFF switch
located in the instruction packet.
2. Millivolt Valve - Attach the flag terminal ends to the
“TH/TP” and “TH” terminals on the front terminal block
of the gas valve. See Figure 13.
“IP” Valve - Locate the two 5-1/2” long black wires connected
to the ON/OFF switch. Disconnect these two black wires at
the green and white wire connections. Attach the flag terminals (the low voltage wire assembly found in the Instruction
Packet) to the green and white wire connections.
3. Run the low voltage alternate switch wires up the back of the
right or left surround panel. Then secure the wires with wire
clips provided. See Figure 11.
3.
4.
5.
6.
Figure 11
Insert ON/OFF switch into side panel then attach wire assembly from valve terminals.
4. Remove the switch knockout on the side surround panel, then
install the ON/OFF switch.
5. Connect the low voltage wires from the gas valve to the
ON/OFF switch.
6. Attach the surround panel assembly to the insert. Place the
surround panel assembly against the face of the insert and
align the lower retaining tabs with the notches on the insert
sides. Lift the surround panel assembly slightly until the bottom return flange (top panel) is positioned over the top flange
on the insert. This secures the surround panel assembly to
the insert without screws.
Page 14
Figure 12
For right side leg installation, reverse switch position in bracket.
Run the low voltage alternate switch wires up the back of the
right or left cast surround leg. Then secure them with the wire
clips provided.
Install the switch bracket with screws as shown in Figure 12
to the back of the cast surround leg.
Install ON/OFF switch, and connect low-voltage wires from
gas valve.
Attach cast surround panel assembly to the insert. Place the
cast surround assembly against the face of the insert and
align the lower retaining tabs with the notches on the insert
sides. Lift the cast surround assembly slightly until the bottom
return flange (top panel) is positioned over the top flange on
the insert. This secures the cast surround assembly to the
insert without screws.
NOTICE:
Figure 13
32227-0-0513
SURROUND PANEL INSTALLATION
INSTALLING THE TRIM SURROUNDS
Combustible materials MUST NEVER overlap onto the front face.
WARNING
WHEN FINISHING THE FIREPLACE INSERT, NEVER OBSTRUCT OR MODIFY THE AIR INLET/OUTLET LOUVERS
ON THE FIREPLACE INSERT IN ANY MANNER.
Figure 15
Figure 14
32227-0-0513
Page 15
BLOWER ACCESSORY INFORMATION
The appliance, when installed must be electrically connected and grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1 Canadian Electrical Code.
U.S. Installations, follow local codes and the National Electrical Code, ANSI/NFPA No. 70.
Should this blower require servicing, the power supply
must be disconnected. For rewiring of any replacement
components, refer to Figures 16 and 17 and the parts list
on pages 32 and 33.
BLOWER ACCESSORY
Operation
The fireplace insert is equipped with a factory installed blower that
includes a fan control switch, plus a rheostat (speed control).
The speed control knob is located behind the lower louver at the
right side of the insert.
From a cold start, the temperature activated fan control switch will
normally take 5-10 minutes to heat up and energize the blower.
Once the blower is energized, adjust the blower speed control as
desired, then replace the lower louver.
When the insert is shut off, it may take 30-40 minutes for the
heated unit to dissipate (cool down) enough for the blower to shut
off automatically. NOTICE: The blower shut off times will vary on
blower speed and BTU input level setting control by adjustment of
the HI/LO knob located on the gas valve.
Figure 16
Blower removal instructions
Servicing or removal of the blower system must be performed by
a qualified service person.
If the blower assembly (Item 45, page 33) must be replaced, the
following steps are recommended for removal:
1.
2.
3.
4.
Turn off gas and disconnect the electrical supply.
Remove the glass door assembly.
Remove the log set.
Remove the front surround panel assembly by lifting upward
and outward to detach.
5. Remove the 5/16” x 2-1/2” center bolt that retains the Vent
Slide plate assembly.
6. Remove the insert from the fireplace cavity by pulling forward
on the insert, and at the same time, sliding the vent plate
rearward until disengaged.
7. As the insert is moved outward, the gas line may need to be
disconnected at the insert shut off valve. If so, make sure the
main gas line is shut off that supplies gas to the insert.
8. Once the insert is pulled out, the blower assembly can be
removed by locating the (6) screws on the lower back of the
insert that retains the blower base plate.
9. When the screws are removed, gently pull the blower
assembly outward.
10. Disconnect the two ¼” wire terminals from the motor.
11. Remove the (4) screws that retain the blower assembly to the
base plate, and set blower aside.
12. Install the replacement blower, and re-install the insert by
reversing above steps.
Page 16
Figure 17
32227-0-0513
LOG PLACEMENT
Before you begin: This fireplace insert is supplied with a set of
seven ceramic fiber logs. Do not handle these logs with your bare
hands. Always wear gloves to prevent skin irritation from ceramic
fibers. After handling logs, wash your hands gently with soap and
water to remove any traces of fiber.
The positioning of logs is critical to safe and clean operation of this
fireplace. Sooting and other problems may result if the logs are not
properly and firmly positioned in the fireplace. Refer to Figure 18 and
Figure 19 and corresponding WARNING when completing following log placement steps.
1. Remove top louver, grasp louver, lift and pull forward.
2. Lower bottom louver, lift and hinge forward.
3. Release two glass frame spring clamps at bottom of the glass
door assembly.
4. Swing the bottom of the glass door outward approximately
10-15 degrees, then grasping the edges, gently lift upward to
remove the door assembly, and set aside.
5. Remove the foam packaging that contains the log set from
inside the firebox.
6. Carefully unpack the logs and twigs. Spread them out for easy
identification.
7. Begin with the front left and front right logs. Place these so that
they are centered left to right on the front log support ledge.
The flat bottoms will rest on top of the front log support ledge,
and they must be position all the way forward and touching
the back of the grate tangs. Two small tabs on the log support
keep the two front logs from shifting rearward. Important: The
front right log has a small knot as shown in Figure 18. 8. Next install the large rear log. It will be centered left to right
and placed all the way to the back of the firebox, on top of
the rear log support. NOTICE: DV25IN models incorporate
two small tabs in the rear log support that keep the back log
positioned correctly. DV33IN models have one small tab in
the rear log support to ensure the back log is in the correct
position. The DV35IN models will have two tabs bent forward
in the rear log support to ensure proper left to right positioning
of the log, plus one small tab near the center that keeps the
back log from shifting forward.
9. Locate the center left log. It will have two locator pin holes
on the bottom flat surface. Align the two holes with the two
left pins on the burner assembly. Make sure this log is not
raised up off of the burner. The flat bottom surface must be
completely resting flat on the top of the burner surface.
10. Install the center right log. It will also have two locator pin
holes on the bottom flat surface. Align these two holes with
the two right pins on the burner assembly. Make sure this log
is not raised up off of the burner. The flat bottom surface must
be completely resting flat on the top of the burner surface.
11. Add the right twig by placing the locator pin hole on the bottom
of the twig with the pin on top of the center right log. The tip of
the right twig will rest on top of the rear log near the right end.
12. Add the left twig by placing the locator pin hole on the bottom
of the twig with the pin on top of the center left log. The long
branch of the left twig will rest in a small groove on top of the
rear log. Note: The flat side of the twig will face the left side
liner. This groove is near the left end of the rear log.
13. Replace the glass door assembly onto the fireplace insert.
14. Secure the glass door with the two spring clamps located
under the firebox.
15. Re-install the upper and lower louver assemblies by aligning
the end tabs with the slots provided in the outer face flanges
of the insert.
32227-0-0513
CAUTION
Decorative Rock is not included with the Fireplace Insert,
however it may be purchased separately and placed only on the
firebox floor. Do Not place decorative rock or rock wool on the
logs or burner assembly.
Figure 18
WARNING
Failure to position the parts in accordance with this diagram or failure to use only parts specifically approved with
this appliance may result in property damage or personal
injury.
Figure 19
NOTICE: Center the front two logs on the front log support ledge.
Then make sure they are positioned all the way forward and touching the back edges of the grate tang uprights. The bottom of the
two front logs are flat and must sit on top of the front log support
ledge.
Page 17
OPERATING INSTRUCTIONS
750 Millivolt System
The standing pilot (750 millivolt system) is a continuous burning
pilot. The pilot remains ON even when the main burner is OFF.
The OWNER should carefully read and follow these operating
instructions at all times. Lower the door assembly to view the gas
controls for the fireplace. When you ignite the pilot, the thermopile produces millivolts (electrical
current) which energizes the magnet in the gas valve. After 30
seconds to 1 minute time period you can release the gas control
knob and the pilot will stay ON. Allow your pilot flame to operate an
additional one (1) to two (2) minutes before you turn the gas control
knob from the PILOT position to the ON position. This time period
allows the millivolts (electrical current) to build-up to a sufficient
level allowing the gas control to operate properly.
Initial Lighting
Upon completing the gas line or turning the gas valve on after it has
been in the “OFF” position, a small amount of air will be in the lines.
When first lighting the fireplace, it will take a few minutes for the
lines to purge themselves of this air. Once the purging is complete,
the fireplace will light and operate satisfactorily.
1. Follow the SAFETY and LIGHTING INSTRUCTIONS for
standing pilot controls found in this manual and on labels found
in control compartment behind the door assembly.
Pilot Flame (Figure 21)
The thermopile/thermocouple (standing pilot) tips should be covered
with flame.
Subsequent lightings of the appliance will not require such purging
if the gas valve is not turned to “OFF.”
WARNING
During the initial purging and subsequent lightings, never
allow the gas valve control knob to remain depressed in the
“pilot” position without pushing the piezo ignitor button at
least once every second.
2. During the operating season, leave the control valve knob in
the “ON” position. This will allow the pilot flame to remain lit.
Turn the burner flame on or off with the fireplace Remote/
OFF/ON switch, wall switch or remote controls.
NOTICE: The gas control valve allows you to increase or decrease
the height of the main burner flame. The control valve has a pressure
regulator with a knob as shown in Figure 20. Rotate the knob
clockwise to “HI” to increase the flame height and counterclockwise
to “LO” to decrease the flame height.
3.
When the operating season is over, turn the Remote/OFF/ON
switch to “OFF” and the control valve to “OFF”. The system,
including the pilot light, will be shut down.
Figure 21
Figure 20
Page 18
32227-0-0513
STANDING PILOT LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
Warning: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand. When
lighting the pilot, follow these instructions exactly.
• If you cannot reach your gas supplier, call the fire department.
B. Before lighting smell all around the appliance area for gas. Be
sure to smell next to the floor because some gas is heavier
than air and will settle on the floor.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by hand,
don't try to repair it; call a qualified service technician. Force
or attempted repair may result in a fire or explosion.
What To Do If You Smell Gas
• Do not try to light any appliance.
• Do not touch any electrical switch;
• Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone.
Follow the gas supplier's instructions.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
Lighting Instructions
1. 2.
3.
4.
5.
Stop! Read the safety information above.
Set REMOTE/OFF/ON switch to OFF.
Turn off all electric power to the appliance (if applicable).
Lower bottom louver assembly.
Push in gas control knob slightly and turn clockwise
to "OFF."
Note:Knob cannot be turned from "PILOT" to "OFF" unless
knob is pushed in slightly. Do not force.
6. Wait ten (10) minutes to clear out any gas. Then smell for gas,
including near the floor. If you then smell gas, STOP! Follow
"B" in the safety information above. If you do not smell gas,
go to the next step.
7. Find pilot - Follow metal tube from gas
control. The pilot is behind the burner
on the right side.
8. Turn gas control knob counterclockwise
to "PILOT."
9. Push in control knob all the way and hold in. Repeatedly push
the piezo ignitor button until the pilot is lit. Continue to hold the
control knob in the for about one (1) minute after the pilot is
lit. Release knob, and it will pop back up. Pilot should remain
lit. If it goes out, repeat steps 5 through 9.
• If the control knob does not pop up when released, STOP
and IMMEDIATELY call a qualified service technician or
gas supplier.
• If the pilot will not stay lit after several tries, turn the gas
control knob to "OFF" and call your service technician or
gas supplier.
to "ON."
10. Turn gas control knob counterclockwise
11. Close bottom louver assembly.
12. Turn on all electric power to the appliance (if applicable).
13. Set REMOTE/OFF/ON switch to desired setting.
To Turn Off Gas To Fireplace
1. Set REMOTE/OFF/ON switch to OFF.
2. Turn off all electric power to the appliance if service is to be
performed (if applicable).
3. Lower bottom louver assembly.
32227-0-0513
4. Push in gas control knob slightly and turn clockwise
to "OFF." Do not force.
5. Close bottom louver assembly.
Page 19
STANDING PILOT WIRING
For Standing Pilot Ignition Wiring
Appliance Requirements
WARNING
DO NOT CONNECT THE 110-120 VAC TO THE WALL SWITCH
OR THE CONTROL VALVE WILL BE DESTROYED.
WARNING
DO NOT CONNECT 110-120 VAC TO THE GAS CONTROL
VALVE OR THE APPLIANCE WILL MALFUNCTION AND THE
VALVE WILL BE DESTROYED.
Optional Wall Switch
Position the wall switch in the desired position on a wall. Run a
maximum of 25 feet (7.8m) or less length of 18 A.W.G. minimum
wire and connect it to the fireplace valve pigtails.
WARNING
LABEL ALL WIRES PRIOR TO DISCONNECTION WHEN
SERVICING CONTROL. WIRING ERRORS CAN CAUSE IMPROPER AND DANGEROUS OPERATION. VERIFY PROPER
OPERATION AFTER SERVICING.
STANDING PILOT WIRING DIAGRAM
Page 20
Figure 22
32227-0-0513
STANDING PILOT TROUBLESHOOTING
With proper installation and maintenance, your new Direct Vent Gas Fireplace will provide years of trouble-free
service. If you do experience a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualified
service person in the diagnosis of problems and the corrective action to be taken.
1. Spark ignitor will not light pilot after repeated triggering
of piezo ignitor button.
a. Defective ignitor (no spark electrode)
—Check for spark at electrode and pilot; if no spark and
electrode wire is properly connected, replace ignitor.
b. No gas or low gas pressure.
—Check remote shut off valves from fireplace. Usually
there is a valve near the main. There can be more than
one (1) valve between the fireplace and main.
—Low pressure can be caused by a variety of situations
such as a bent line, too narrow diameter of pipe, or low
line pressure. Consult with plumber or gas supplier.
c. No LP in tank.
—Check LP (propane) tank. Refill tank.
2.Pilot will not stay lit after carefully following lighting
instructions.
a. Defective thermocouple.
—Check that pilot flame impinges on thermocouple. Clean
and/or adjust pilot for maximum flame impingement.
—Ensure the thermocouple connection at the gas valve
is fully inserted and tight (hand tight plus 1/4 turn). Faulty
thermocouple if reading is below specified minimum of 15
millivolts.
—Disconnect the thermocouple from the valve, place one
millivolt meter lead wire on the end of the thermocouple
and the other millivolt meter lead wire on the thermocouple
copper wire. Start the pilot and hold the valve knob in. If
the millivolt reading is less than 15 millivolt, replace the
thermocouple.
b. Defective valve.
—If thermocouple is producing more than 15 millivolts,
replace faulty valve.
3.Pilot burning, no gas to burner, valve knob “ON”, REMOTE/
OFF/ON switch “ON.”
a. REMOTE/OFF/ON switch, wall switch, remote control or
wires defective.
—Check REMOTE/OFF/ON switch and wires for proper
connections. Place jumper wires across terminal at switch.
If burner comes on, replace defective switch. If OK, place
jumper wires across switch wires at gas valve-if burner
comes on, wires are faulty or connections are bad.
b. Thermopile may not be generating sufficient millivolts.
—If the pilot flame is not close enough physically to the
thermopile, adjust the pilot flame.
—Be sure the wire connections from the thermopile at the
gas valve terminals are tight and the thermopile is fully
inserted into the pilot bracket.
—Check the thermopile with a millivolt meter. Take the
reading at TH-TP & TP terminals of the gas valve. The
meter should read 350 millivolts minimum, while holding the
valve knob depressed in the pilot position, with the pilot
lit, and the REMOTE/OFF/ON switch in the OFF position.
Replace the faulty thermopile if the reading is below the
specified minimum.
32227-0-0513
4.
5.
6.
7.
—With the pilot in the ON position, disconnect the thermopile
leads from the valve. Take a reading at the thermopile leads.
The reading should be 350 millivolts minimum. Replace
the thermopile if the reading is below the minimum.
c. Defective valve.
—Turn valve knob to ON. Place REMOTE/OFF/ON switch
to ON. Check with millivolt meter at thermopile terminals.
Millivolt meter should read greater than 200 millivolts. If
the reading is okay and the main burner does not ignite,
replace the gas valve.
d. Plugged main burner orifice.
—Check main burner orifice for blockage and remove.
Frequent pilot outage problem.
a. Pilot flame may be too high or too low, or blowing (high),
causing pilot safety to drop out.
—Clean and adjust flame for maximum flame impingement
on the thermocouple. Follow lighting instructions
carefully.
The pilot and main burner extinguish while in operation.
a. No LP (Propane) in tank.
Check LP (Propane) tank. Refill fuel tank.
b. Inner vent pipe leaking exhaust gases back into system.
—Check for leaks.
c. Glass too loose, gasket leaks in corners after usage.
—Be certain glass assembly is installed correctly.
d. Horizontal vent improperly pitched.
—The horizontal vent cap should slope down only enough
to prevent any water from entering the unit. The maximum
downwards slope is 1/4 inch.
e. Bad thermopile or thermocouple.
—Replace if necessary.
f. Improper vent cap installation.
—Check for proper installation and freedom from debris
or blockage.
Glass soots, and/or soot deposits collected on logs.
a. Flame impingement on logs incorrect.
—Check and adjust log position. See Page 17. Contact
Empire Comfort Systems, Inc.
b. Debris around throat of main burner.
—Inspect the opening at the base of the main burner. It is
imperative that NO material be placed in this opening.
Flame burns blue and lifts off main burner.
a. Insufficient oxygen being supplied.
—Check to make sure vent cap is installed properly and
free of debris. Make sure that vent system joints are tight
and have no leaks.
—Check to make sure that no material has been placed
at the main burner base.
Page 21
IPI ELECTRONIC SYSTEM OPERATING INSTRUCTIONS
5.25 VDC ELECTRONIC CONTROL VALVE
The electronic control valve system includes the ability to switch
the pilot from a standing pilot mode to an intermittent pilot mode.
• IPI Mode - In the Intermittent Pilot mode, when the unit is
turned ON, it will cause spark to the pilot, light the pilot,
then allow the burner to light. When the unit is turned to
OFF, both the burner and pilot will be OFF.
• CPI Mode - In the Continuous Pilot mode, the pilot remains ON continuously even when the burner is turned
OFF.
Note: A small toggle switch is located on the front of the module
tray that is used to switch from IPI (left position) to the CPI (right
position). See Figure 23.
When the unit is turned to ON, the electrical current will energize
a spark to the pilot igniter. Once the pilot sensor heats up (after a
few seconds), the valve will be energized, allowing gas to flow to
the burner.
AC/DC Adapter
An AC/DC adapter is located in the Instruction Packet. To install,
connect the adapter to the mating female connector located near
the gas valve. Run the adapter plug out one of the side openings
of the insert in a similar manner as the blower power cord, then
plug the adapter into a 120V receptacle.
3. The gas valve has inlet and outlet pressure taps as shown in
Figure 23. Refer to page 9 for gas pressure requirements.
Note:
The gas control has a manual HI/LO flame adjustment
knob (regulator) that allows you to increase or decrease
the height of the burner flame. See Figure 23. Rotate
the HI/LO knob counterclockwise to “HI” to increase the
flame height, and clockwise to “LO” to decrease the flame
height.
OPTIONAL REMOTE CONTROLS
Optional remote controls are available for use with this appliance.
It is recommended that the remote receiver be placed either in a
wall outlet box with extended wiring, on the fireplace hearth, behind the left side surround panel, or in the control compartment
area as far forward in the insert as possible.
The placement options for the remote receiver are given to allow
flexibility however, battery life will be extended if the receiver is
placed in cooler areas.
To connect the remote receiver to the appliance, first disconnect
the ON/OFF switch wires from the white and green wire connectors and connect the wires from the remote receiver to the green
and white wire connectors. See Page 23.
Follow the instructions included with the remote control for programming and other operational information.
1. Follow the SAFETY and LIGHTING INSTRUCTIONS for Intermittent Pilot controls found in this manual, and on labels
found in the control compartment located in the lower cavity
of the appliance.
2. During the operating season (or in power outage periods), it is
recommended that the pilot remain in the CPI (standing pilot
mode) to reduce cold start issues, and/or conserve battery
backup power during a power outage.
Figure 23
Page 22
32227-0-0513
IPI ELECTRONIC SYSTEM WIRING DIAGRAM
If any of the original wire as supplied with this unit must be
replaced, it must be replaced with equivalent gauge and temperature rated wire.
This appliance is only for use with the type of gas indicated
on the rating plate and may be installed in an aftermarket,
permanently located, manufactured (mobile) home where not
prohibited by local codes. This appliance is not convertible for
use with other gases, unless a certified kit is used.
CAUTION
Do not operate the appliance with panel(s) removed, cracked
or broken. Replacement of the panel(s) should be done by a
licensed or qualified service person.
WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage, personal injury or loss of
life. Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
32227-0-0513
Page 23
INTERMITTENT PILOT LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
Warning: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand. When
lighting the pilot, follow these instructions exactly.
B. Before lighting smell all around the appliance area for gas. Be
sure to smell next to the floor because some gas is heavier
than air and will settle on the floor.
What To Do If You Smell Gas
• Do not try to light any appliance.
• Do not touch any electrical switch;
• Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone.
Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by hand,
don't try to repair it; call a qualified service technician. Force
or attempted repair may result in a fire or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
Lighting Instructions
1. STOP! Read the safety information above.
2. Turn OFF electric power to the appliance.
3. Remove front surround panel assembly or bottom louver if
included.
4. Turn gas cock counterclockwise
to “On” position.
5. Wait ten (10) minutes to clear out any gas. Then smell for gas,
including near the floor. If you smell gas, STOP! Follow “B” in
the safety information above on this page. If you do not smell
gas, go to the next step.
6. Turn ON electric power to the appliance.
7. Find pilot - Follow metal tube from gas control. The pilot is
behind the burner on the right side.
8. Turn main flame to on. If the pilot does not light within 60
seconds, stop and go to Step 5.
9. Refer to remote control instructions for detailed information,
control features, and operation. Note: There is a CPI/IPI switch
behind the right side panel that allows for a continuous standing
pilot mode or an intermittent pilot mode. See appliance manual
for location of this switch. If the pilot or burner does not stay
lit (in the standing pilot mode), stop and immediately call a
qualified service technician or gas supplier.
10. If the burner or pilot does not operate properly after several
tries, turn the gas cock clockwise
to “OFF” and call
your service technician or gas supplier.
11. Replace the front surround assembly or close bottom louver
assembly.
12. Operation of the gas valve is controlled by a manual on/
off switch or a hand held remote control. Refer to remote
instructions for detailed operation information.
GAS COCK
To Turn Off Gas To Fireplace
1. Set REMOTE/OFF/ON switch to OFF.
2. Turn off all electric power to the appliance if service is to be
performed (if applicable).
3. Lower bottom louver assembly.
Page 24
4. Push in gas control knob slightly and turn clockwise
to "OFF." Do not force.
5. Close bottom louver assembly.
32227-0-0513
INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
Brief Description of the Components
The gas valve is fitted with a manual HI/LO knob to allow for manual modulation of the gas outlet pressure to the appliance burner.
The controls are designed to be used with either LPG or Natural
Gas and can be converted by use of an OEM supplied conversion
kit.
The Digital Fireplace Control (DFC) is an automatic gas ignition
system based on a single microcontroller core. This control manages all functions related to ignition, flame sensing and supervision for atmospheric applications.
The DFC can be set to provide continuous or intermittent ignition
control sequences and flame monitoring with safety shutdown in
case of failure.
The DFC is set up as a stand alone (AC powered system with
battery back up. See Lighting Instructions on page 24 and Wiring
Diagram on page 23.
Troubleshooting
Before proceeding with the procedures in the following troubleshooting table, verify that the power supply (AC/DC adapter) is
present and that the batteries inside the receiver and/or optional
battery pack are fresh and installed with correct polarity.
Make sure all the connections between the wire harnesses and
system components are proper and positive.
Verify that the static inlet pressure meets the manufacturer’s recommended inlet pressure. If necessary adjust the line pressure
regulator.
If the recommended actions for the following troubleshooting chart
do not help to address the problem consider replacing wiring harnesses.
WARNING:
Any actions performed on the gas valve must be performed
in accordance with this instruction manual. Likewise, any
actions performed on the DFC or other system components
must be done in accordance with the individual component
instructions.
Replacement of components must be performed in accordance with this instructions manual.
32227-0-0513
Page 25
INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
Page 26
32227-0-0513
INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
32227-0-0513
Page 27
INSERT MAINTENANCE AND SERVICE
Although the frequency of servicing and maintenance will depend
on use and the type of installation, you should have a qualified
service technician perform an appliance checkup at the beginning
of each heating season. Specific guidelines regarding each
appliance maintenance task are listed below.
IMPORTANT: TURN OFF THE GAS BEFORE SERVICING YOUR
APPLIANCE.
Cleaning Burner and Controls
Frequency: Once annually.
By: Qualified service technician.
Task: Brush or vacuum the control compartment, fireplace logs
and burner areas surrounding the logs.
Checking Flame Patterns, Flame Height
Frequency: Periodically.
By: Qualified service technician/Home owner.
Task: Make a visual check of your fireplace’s flame patterns.
Make sure the flames are steady - not lifting or floating. The
thermopile/thermocouple (standing pilot) tips should be covered
with flame. See Figure 21.
Checking Vent System
Frequency: Before initial use and at least annually thereafter,
more frequently if possible.
By: Qualified service technician/Home owner.
Task: Inspect the external vent cap on a regular basis to ensure
that no debris is interfering with the flow of air. Inspect entire vent
system for proper function.
Page 28
Cleaning Logs
Use a soft brush attachment on a vacuum cleaner to gently remove
dust or soot deposits from logs and burner.
Cleaning Glass Door
Frequency: After the first 3 to 4 hours of use. As necessary after
initial cleaning.
By: Home owner.
Task: Remove and clean glass after the first 3 to 4 hours of use.
After the initial cleaning, clean as necessary. Film deposits on the
inside of the glass door should be cleaned off using a household
glass cleaner.
CAUTION
DO NOT handle or attempt to clean the door when it is hot
and DO NOT use abrasive cleaners.
Glass Door Replacement
Do not operate the fireplace insert if the high-temperature ceramic
glass is cracked or broken.
Do not attempt to replace the ceramic glass panel. A complete
replacement glass door assembly should be ordered as listed in
the Parts List on page 32, if needed.
Do not use substitute materials for replacement of glass door
components.
Do not abuse the glass door by striking the glass.
Do not abuse the glass door by slamming or forcing the door
shut.
When installing the glass door assembly, place the top door flange
over the firebox top, center left to right, then gently swing the door
bottom inward and secure with the two (2) spring loaded door
latches.
32227-0-0513
DECORATIVE ACCESSORIES
The following accessory parts can be obtained from your Empire Comfort Systems dealer. If you need additional information beyond
what your dealer can furnish, contact Empire Comfort Systems Inc., Nine Eighteen Freeburg Ave., Belleville, Illinois 62220.
•
•
•
•
Black
Gold Finish
Hammered Pewter
Brushed Stainless
•
•
•
•
Black
Gold Finish
Hammered Pewter
Brushed Stainless
•
•
•
•
Black
Gold Finish
Hammered Pewter
Brushed Stainless
•
Black
•
Black
•
Black
•
Black
•
•
•
•
Black (Standard)
Gold Finish
Hammered Pewter
Brushed Stainless
32227-0-0513
• Black
Used to finish off bottom of insert and
surround panels when installed in a
fireplace without a flush hearth extension. Can be used with traditional cast
iron or contemporary surround kits.
Page 29
DECORATIVE ACCESSORIES
Decorative Fronts
Style
Tribecca
Model Number
DVD(25,33,35)C(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
Style
Manhattan
DVD(25,33,35)D(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
Eclipse
Note: Must also use 3-sided
surround.
Horizon
DVD(25,33,35)H(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
DVF(25,33,35)D(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
DVF(25,33,35)R(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
Note: Must also use 3-sided
surround.
Float
Note: Must also use 3-sided
surround.
Jewel
DVF(25,33,35)N(BL,HP)
• Black
• Hammered Pewter
Note: Must also use 3-sided
surround.
Note: Must also use 3-sided
surround.
Transom
Model Number
DVF(25,33,35)S(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
Note: Must also use 3-sided
surround.
3 Sided Surround
DS(25,33,35)661BL
• Black
Note: Must also use 3-sided
surround.
Lancaster
DVF(25,33,35)H(BL,HP,SS)
• Black
• Hammered Pewter
• Stainless Steal
Note: Must also use 3-sided
surround.
Page 30
32227-0-0513
INSERT PARTS VIEW
1
32
1
2
33
3
32
46
8
45
43
57
7
7
4
5
42
44
41
10
6
9
56
19
17
18
31
21
20
22
11
23
12
36
24
37
50
13
38
35
14
25
53
49
48
39
29
51
26
28
27
40
16 15
55
52
34
54
47
30
32227-0-0513
30
Page 31
INSERT PARTS LIST
PART NUMBER
INDEX
NO.
DV25IN33
DV25IN73
1
22950
22950
22950
22950
22950
22950
GUIDE, FLUE CONNECTOR
2
23309
23309
23211
23211
23211
23211
VENT SLIDE PLATE ASSEMBLY
DV33IN33L DV33IN73L DV35IN33L DV35IN73L
DESCRIPTION
3
R9188
R9188
R9188
R9188
R9188
R9188
GASKET, TOP
4
R9192
R9192
R9196
R9196
R9199
R9199
BRICK PANEL, BACK
5
R9195
R9195
R9198
R9198
R9201
R9201
BRICK PANEL, RIGHT
6
R9194
R9194
R9197
R9197
R9200
R9200
BRICK PANEL, LEFT
7
20448
20448
20448
20448
20448
20448
BRICK LINER BRACKET
8
22951
22951
22972
22972
22972
22972
FIREBOX BAFFLE
9
22958
22958
22976
22976
22990
22990
LOG SHELF
10
23303
23303
23006
23006
23320
23320
GLASS DOOR & FRAME ASSEMBLY
11
23329
23329
17169
17169
17127
17127
LOUVER ASSEMBLY (2 REQUIRED)
12
23158
23158
25549
25549
25549
25549
LOG SUPPORT, FRONT
13
23315
23315
23024
23024
23024
23024
GRATE TANG / BRACKET ASSEMBLY
14
R10947
R10947
R10947
R10947
R10947
R10947
WIRE ASSEMBLY
15
R3436
R3436
R3436
R3436
R3436
R3436
SWITCH, REMOTE/OFF/ON
16
R2708
R2708
R2708
R2708
R2708
R2708
IGNITER, PIEZO
17
23159
23159
25550
25550
25551
25551
LOG SUPPORT, REAR
18
-
-
25547
25547
25547
25547
FLAME SHIELD, RIGHT
19a
R7612
R10423
R7612
R10423
R7612
R10423
PILOT ASSEMBLY, (NAT)
19b
R7611
R10424
R7611
R10424
R7611
R10424
PILOT ASSEMBLY, (LP)
20
R9189
R9189
R9189
R9189
R9189
R9189
GASKET, PILOT
21
R5676
R5676
R5676
R5676
R5676
R5676
22
P253
P253
P253
P253
P253
P253
FITTING, ORIFICE ANGLED
AIR SHUTTER
23a
P286
P286
P243
P243
P184
P184
ORIFICE, MAIN BURNER (NAT)
23b
P214
P214
P258
P258
P250
P250
ORIFICE, MAIN BURNER (LP)
24
23311
23311
25541
25541
25541
25541
BURNER ASSEMBLY
25
22959
29400
22959
29400
22959
29400
VALVE BRACKET
26
22739
22739
22738
22738
22738
22738
TUBING ASSEMBLY
27
22973
22973
22973
22973
22973
22973
SHIELD, VALVE
28a
R7577
R11125
R7577
R11125
R7577
R11125
VALVE, SIT GAS (NAT)
28b
R7578
R11126
R7578
R11126
R7578
R11126
VALVE, SIT GAS (LP)
29
22953
22953
22953
22953
22953
22953
PIEZO BRACKET
Use Only Manufacturer’s Replacement Parts. Use of Any Other Parts Could Cause Injury Or Death.
Page 32
32227-0-0513
INSERT PARTS LIST
PART NUMBER
INDEX
NO.
DV25IN33
DV25IN73
30
16223
16223
16223
16223
16223
16223
SPRING RETAINER ASSEMBLY
31
-
-
25548
25548
25548
25548
FLAME SHIELD, LEFT
DV33IN33L DV33IN73L DV35IN33L DV35IN73L
DESCRIPTION
32
M163
M163
M163
M163
M163
M163
GASKET, FLUE CONNECTOR
33
23009
23009
23009
23009
23009
23009
FLUE CONNECTOR ASSEMBLY
34
R9257
R9257
R9219
R9219
R9219
R9219
LOG, RIGHT FRONT
35
R9258
R9258
R9220
R9220
R9220
R9220
LOG, RIGHT CENTER
36
R9260
R9260
R9252
R9252
R9252
R9252
TWIG, RIGHT
37
R9261
R9261
R9253
R9253
R9253
R9253
TWIG, LEFT
38
R9255
R9255
R9217
R9217
R9217
R9217
LOG, BACK
39
R9259
R9259
R9251
R9251
R9251
R9251
LOG, LEFT CENTER
40
R9256
R9256
R9218
R9218
R9218
R9218
LOG, LEFT FRONT
41
R9268
R9268
R9268
R9268
R9268
R9268
WIRE ASSEMBLY - SWITCH
42
R2522
R2522
R2522
R2522
R2522
R2522
SWITCH, ON / OFF
43
18879
18879
18879
18879
18879
18879
RHEOSTAT ASSEMBLY
(SPEED CONTROL)
44
31920
31920
31920
31920
31920
31920
SWITCH ASSEMBLY
45
24925
24925
24925
24925
24925
24925
BLOWER SUB-ASSEMBLY
(W/MOUNTING PLATE, PAD)
46
R2204
R2204
R2204
R2204
R2204
R2204
CORD SET
47
R10961
R10961
R10961
R10961
R10961
R10961
FLEXLINE W/SHUTOFF VALVE
48
R2423
R2423
R2423
R2423
R2423
R2423
CONNECTOR, MALE
49
-
29382
-
29382
-
29382
TRAY, MODULE
50
-
R2667
-
R2667
-
R2667
WIRE 5-1/2” BLACK (QTY 2)
51
-
R2522
-
R2522
-
R2522
ON/OFF SWITCH
52
-
R11122
-
R11122
-
R11122
BATTERY HOLDER
53
-
R11127
-
R11127
-
R11127
DFC CONTROL BOARD
54
-
R11123
-
R11123
-
R11123
WIRE HARNESS
55
-
R11128
-
R11128
-
R11128
AC ADAPTOR, 7.0 VDC
56
31300
31300
31300
31300
31300
31300
BRACKET, PILOT ALIGNMENT
57
-
-
27860
27860
27860
27860
PLATE, FIREBOX BAFFLE
NS
R9212
R9212
R9212
R9212
R9212
R9212
BOLT, 5/16-18 X 2 1/2 HEX HEAD
(QTY 4)
NS
R11497
R11497
R11497
R11497
R11497
R11497
BOLT, 5/16-18 X 2 1/2 BUTTON HEAD
NS - Not Shown
32227-0-0513
Page 33
MASTER PARTS DISTRIBUTOR LIST
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: 651-490-9191
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: 732-870-8809
Toll Free: 800-755-8809
Fax: 732-870-8811
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Phone: 860-722-2433
Toll Free: 800-243-9360
Fax: 860-293-0479
Toll Free Fax: 800-274-2004
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
HOW TO ORDER REPAIR PARTS
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .
Appliance Model Number
Appliance Serial Number
Part Description
Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
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WARRANTY
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with
the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs
must be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass
If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship or
material, Empire will repair or replace at Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will
repair or replace at Empire’s option..
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from
the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and
will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping
expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.
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EMPIRE
Comfort Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com
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