Mustek PP7000-II User`s manual

Aura Series
(PP-7000-III /
Thermal Printer
User’s Manual
Rev.: A0
Please read carefully before using this printer
Before opening the Top Hood, make sure there is no
paper jam or cutter jam trouble. (Read page 16
and Warranty Limit in the user’s Manual.)
Federal Communications Commission Radio Frequency
Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
For compliance with Federal Noise Interference Standard, this equipment requires a shielded cable.
This statement will be applied only for the printers marketed in U.S.A.
CE manufacturer’s Declaration of Conformity
(EC Council Directive 89/336/EEC of 3 May 1989)
This product has been designed and manufactured in accordance with the International Standards
EN50081-1/01.92 and EN50082-1/01.92 following the provisions of the Electro Magnetic
Compatibility Directive of the European Communities as of May 1989
Warranty Limits
Warranty will terminate automatically when the machine is opened by any person other than
the authorized technicians. The user should consult his/her dealer for the problem happened. Warranty
voids if the user does not follow the instructions in application of this merchandise. The manufacturer is
by no means responsible for any damage or hazard caused by improper application.
About This Manual
This manual is aimed to assist the user to utilize the Aura (PP-7000) series which is a series of
POS thermal printers delicately designed to work with either serial or parallel interface connection. This
manual covers both operational and technical aspects. This manual covers also the Epson emulation
commands and some special features of the printer.
The manufacturer of the Aura (PP-7000) series heartily apologizes to the user for reserving the
right to change or to modify this manual without notice due to the rapid and constant progress and
improvement on science and technology. The user may always obtain the most up to date information
through our web sites: or
© Copyright Posiflex Inc. 2005
All rights are strictly reserved. No part of this documentation may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, or
otherwise, without the prior written consent of Posiflex Inc. the publisher of this documentation.
Other brand and product names are trademarks and registered trademarks and service marks of
their respective owners.
P/N: 19370901120
You have made a very wise decision by purchasing the easy
loading; low noise; high resolution; light weight; high reliability
thermal printer Aura (PP-7000-III & PP-7000U-III) series of
Posiflex products. This series of printers has been elegantly
designed for a Point-Of-Sale, kitchen & kiosk application. The
whole series complies with UPOS (Unified POS) 1.8 standards
under Posiflex UPOS driver support. The manufacturer of this
printer not only wishes to take this opportunity to congratulate
your smart investment on buying this printer but also likes to
express the wishes for your prosperous future by using it.
The Aura PP-7000-III & PP-7000U-III series printer uses
thermal sensitive paper in form of a roll at a width of 80 mm
(standard) or 58 mm (option). The Aura PP-7000-III & PP7000U-III series printer serves the stand-alone desktop
application as well as the application within a Posiflex integrated
POS system equally perfect.
The Aura PP-7000-III series support two types of interface
input through different sub-codes to the model number. The
interfaces are RS232 for serial interface and Centronics for
parallel interface. The Aura PP-7000U-III series connects to an
USB port of Posiflex Jiva systems and simulates a RS232 device
through driver and performs thermal printing particularly
designed for POS applications. Aura printer of different model
number sub-codes utilizes different cabinet color and accessory
cable and switch setting to accommodate the requirement of
different interface.
The Aura PP-7000-III & PP-7000U-III supports a guillotine
type auto cutter for paper partial cut and a manual cut mechanism.
The Aura series also supports user’s company’s LOGO
downloading for superior performance. It even supports some
enhancement capability for reminder function to persons around.
It can be used to drive a separately purchased kitchen bell for
such reminder function in noisy environment. This printer also
supports application in different countries of various kinds of
power systems by changing the power cord to the power adaptor.
It offers outstandingly high printing speed. This series make
beeping sound as response to Paper End or Paper Near End
Followings are items you may find when you carefully
unpack the carton that delivers Aura series printer. If there is any
discrepancy or problem, contact your dealer immediately. Be sure
to save the packing materials in case the printer needs to be
shipped at some point in the future.
The printer itself
Thermal paper-roll 80 mm wide
One piece of spacer plate
One of the interface cables:
a Serial cable with 9-PIN D sub Female to 9-PIN D sub Male
connectors for Aura PP-7000IIIS
b Parallel cable with 25-PIN D sub Male to 25-PIN D sub
Female connectors for Aura PP-7000IIIC
c Normal USB cable (1.8 meter long) for Aura PP-7000U-III
to use with Normal USB port of POS system
d Powered USB cable (1.5 meter long) for Aura PP-7000U-III
to use with 24V Powered USB port of POS system
Length of the serial or parallel interface cable depends on
whether the order includes the power adaptor. When power
adaptor is included, the interface cable is 6 ft long for stand-alone
application. When the power adaptor is not included in the order,
the interface cable is a shorter one for integrated application in
Posiflex POS system.
g One of the power sources:
a Power adaptor + power cord (depend on country type
b Power supply cable (when no power adaptor ordered for
serial or parallel interface model).
This printer power supply cable is used to supply power to
the printer from the Posiflex POS system (PB or PST series).
c None if Powered USB cable used.
h This User’s Manual
58 mm paper guide adaptor (can be modified at
distributor’s site only)
Kitchen bell
Wall mount kit
Language to add to standard model: Japanese Kanji;
Korean; Traditional Chinese or Simplified Chinese
Power LED
Error LED
Paper Out LED
Top Hood
Top Cover
FEED Switch
Cutter Cover
Bottom Cover
Power Switch
Hood Release
Front View
Bottom View
Setup Window
Window Plate
Power Switch
Rear View of PP-7000U-III
Rear View of PP-7000-III
Frame Ground
Parallel Connector
USB Connector
Frame Ground
Serial Connector
Peripheral Connector
Power Connector
Power LED: green
Error LED: red
Paper Out LED: red
1. Desk top application
Slide the hood lock toward the front of
the printer to release the hood.
Raise the released hood wide open
Release Button
Drop the thermal
paper roll inside the printer in orientation
as shown in the left picture.
Close the hood back leaving
the tail of the paper roll
coming out of the opening
between the hood and the
top cover. Tear off excessive paper.
2. When to replace paper
Whenever the printer gives paper out signal or a red line
appears on the thermal paper, it is the proper timing for replacing
the paper. Do not wait till the print engine is dragging the paper
roll at the very end. Remove the leftover and replace a new paper
roll as illustrated above to prevent excessive paper dust in the
printer and consequently possibility for paper jam.
1. Serial connection
All the external connectors are in the recessed area at the
rear bottom for PP-7000-III. The serial connector is a 9-PIN D
sub Female connector at the right in the picture above. Apply the
male connector of RS232 cable to this port for serial application.
Please note that when serial connection is used, there must be no
cable connection at the parallel port on the printer. The default
protocol used in serial connection is 19200 bps, none parity, 8
data bits, 1 stop bit. Set in setup window the switch positions
both 1, and 2 to OFF leaving the rest unchanged as factory
default setting.
2. Parallel connection
The parallel connector is a 25-PIN D sub Male connector at
the leftmost location in the connector area for PP-7000-III. Apply
the female end of the parallel cable at this port for parallel
application. Please note that when parallel connection is used,
there must be no cable connection at the serial port on the printer.
Please also note that to keep parallel interface in fast operation,
please adjust in setup window the switch positions both 1, and 2
to ON leaving the rest unchanged as factory default setting.
3. USB connection
The Aura PP-7000-III series support two types of USB
interface input namely a Normal USB interface and a + 24V
Powered USB interface. The cable for normal USB connection
has a type A normal USB connector at one end
less flat shape 4-PIN connector and a type
connector at the other end that is a more or
less square shape connector as in picture at
right. The Powered USB Cable (P/N:
20863256800) has 3 plugs: a + 24V Powered
USB plug at one end, a type B normal USB
plug and a 3-PIN power plug at the other end.
that is a more or
B normal USB
Type A
Normal Type B
USB Plugs
Use the normal USB Cable to
connect to a normal USB port or the
normal USB portion of the powered USB
connector of host system as illustrated in
the picture at right. The power adaptor is Close Up View of
still required in this normal USB Powered USB Port
application. Use the powered USB cable to
connect a +24V Powered USB port of Posiflex
POS system with the powered USB plug, to the
USB port in PP-7000U-III with the type B normal
USB plug and the 3-PIN power plug to the 3-PIN
power jack in PP-7000U-III as in picture at right. Printer End
Plugs in
The power adaptor can be deleted in this powered
USB application. Please always press the locking
strap first before disconnecting the Powered USB USB Cable
cable. Please visit our web site or for detailed information of the USB
driver installation if required. Set in setup window the same way
as in serial connection, i.e. switch positions both 1, and 2 to
OFF leaving the rest unchanged as factory default setting.
4. Peripheral connection
The peripheral controller is a RJ11 jack near the serial
connector for PP-7000-III and is the middle connector for PP-
7000U-III. With use of Posiflex cash drawer cable 20863018001
(CCBLA-180-1) come with cash drawer, this port can control a
Posiflex cash drawer CR3100 or CR3200 or CR4000 or CR4100.
If a Posiflex special split cable 20867023800 (CCBLA-238) is
used instead, this port can control two cash drawers of above
When the printer is used as a kitchen printer, please use this
port for kitchen bell connection instead.
5. Power connection
The power connector is a 3-PIN jack between the peripheral
connector and the parallel connector for PP-7000-III and is at the
rightmost for PP-7000U-III. Either a Posiflex supplied power
adaptor or a printer power cable from a Posiflex POS system can
be connected to this connector to supply power for this printer.
During insertion of the power plug, be sure to hear the click to
obtain a firm contact.
CAUTION: Before doing the insertion or extraction of the
power plug, be sure to pull the outer sleeve of the
plug backward to release the internal latch.
Failure to do this could damage the power plug.
Such damage is considered as an artificial
destruction and is not covered by the warranty.
6. Power on
When all the above cable connections are made correctly,
you may connect your power adaptor to the wall outlet. Make
sure that the type of power cord and the voltage requirement of
the power adaptor meet the local power conditions. Now the
printer is ready for power on.
7. Self test
Press and hold down the
feed button while turning the on /
off switch on. The printer will
then perform a self-test. A sample
slip of self-test result is printed as
in below sample. Please note that
both serial and parallel interfaces
are indicated. That means the
printer is working on an autosensing and auto-select algorithm.
The header is printed in text
mode and the rest part of this slip
is printed in page mode. If FEED
button is pressed at this moment, a
font table will be printed in text
mode again. To exit the test printing, please turn the printer off
and on again.
1. Paper near end sensor
The near end sensor for paper
roll in the printer is able to have the
printer work with paper rolls of
several bobbin sizes. Please refer to
the picture at right from inside the
Fixing Screw
paper roll compartment that there are
a fixing screw and a sensor head in
Sensor Head
the wall. Slightly release the fixing
screw to adjust the position of sensor head. The acceptable paper
roll bobbin outer diameter is between 18 and 22mm. This
adjustment allows sensor activation on paper roll overall diameter
between 21 and 23.6 mm unless for too light bobbins. Remember,
for smaller roll diameter, the sensor head should go higher.
2. Paper roll placement
When the paper
roll to put (back) in is
Bobbin O.D.
already nearly used up,
the paper roll must be
Bobbin I.D. Thermal
placed in the way that
the paper roll touches the
sensor head from the
outer surface but never allow the sensor head to ride on the
bobbin body between the inner and outer diameter of the paper
roll bobbin nor to go into the inner diameter of the paper roll
bobbin. It is also noticed that some market available paper roll has
extremely light bobbin, easily causing the paper roll to go off
position when paper feeding with low remaining paper. In this
case, the paper near end sensor may function abnormally and it
would be a good solution to set in the setup window to have the
printer to send busy only when input buffer is full and not based
on every off line signal.
3. Spacer plate
If the paper roll is of width less than the standard 80 / 58
mm, it may run away from the paper near end sensor during
application resulting in an error status. In this case, please stick
the spacer plate to the wall opposite to the paper near end sensor
in the paper roll compartment. Each spacer plate compensates 1
mm paper roll width shortage. There will be 1 spacer plate in the
accessory of the printer. If the user uses narrower paper roll and
requires more spacer plates, it can be purchased from Posiflex.
4. Paper cutting
The paper advance after a protective cut is set to 12 mm. In
case the user uses direct cut instead of protective cut to have
something like a logo printed on top of each slip, it is also highly
suggested to print the logo and necessary paper feeding to make
12 mm paper advance right after each cut to prevent curling up
and jamming of paper front edge inside the paper exit slot.
5. Wall mount application
In wall mount application, the paper near end sensor will
not have proper operation and it is suggested to set in the setup
window to have the printer to send busy only when input buffer is
full and not based on every off line signal.
Always turn off and disconnect power before opening
the cover.
The areas around the print head and motor become very
hot during and just after printing, DO NOT touch them.
When handling the interior of the thermal printer, please
pay attention not to be hurt by any sharp edge of the
metal parts.
Please use soft hairbrush or compressed air to clear away
any dust or paper scraps accumulation inside the printer. Check
also the area of the auto-cutter regularly.
The print head is located underneath the roll paper passage
at the exit as in the picture below. You can clean the thermal
elements of the print head and paper sensor gently using a cotton
swab moistened with isopropyl alcohol solvent.
NOTE: Never do this when print head is still hot
Do not touch the print head thermal elements
Do not scratch the print head
Thermal Elements
Paper Sensor
Before putting back the paper roll for printing, alcohol
solvent must be dried completely.
This section gives solutions to some printer problems you
may have.
1. General Problems
No LED lights up on control panel when switched on –
Make sure that the power supply cables are correctly plugged into
the printer, the power adaptor and to the power outlet. Make sure
that power is supplied to the power outlet. If the outlet is
controlled by a switch or timer, try use another outlet.
2. Printing Problems
Nothing can be printed with ERROR LED flashing –
Most possible cause for the flashing Error LED is that the printer
has been printing for quite a period of time and the print head
temperature become too high. After few minutes under normal
ventilation, the print head should be able to cool down and the
Error LED will stop flashing. Printing will resume after cooled
down. If this is not the case, contact a qualified service person.
Nothing can be printed with ERROR LED ON – Check
the Paper Out LED. If it is ON, most probably either the paper
roll is not installed or the paper roll is at or near the end. Install a
new paper roll. If the Paper Out LED is OFF, please check if the
print hood is properly closed. There are 2 internal check points
inside the printer to assure the locking of the hood for a decent
printing. Therefore any dislocation of the hood may cause an error
status and inhibition to printing. Press down the hood at middle
of the opening when closing it till it audibly clicks into place. If
both situations are not the cause, please try pulling the hood lock
forward. If the top hood won’t release automatically, check for
paper jam described in next item.
If there is no paper jam and the print head is not overheated,
turn off the printer and wait for half a minute then turn it back on.
If the problem still remains, contact a qualified service person.
Nothing can be printed with ERROR LED OFF – Try to
run self-test according to previous chapter to check if the printer
itself works properly. If the self-test passes, check the following:
a. Check the connection of the interface cable at both the
printer and computer ends. Also make sure that this cable
meets the specification required for both the printer and
the computer.
b. Check the printer data communication settings against the
computer. The printer settings can be found easily on the
self-test print out.
If the problem remains or the self-test fails, contact your
dealer or a qualified service person.
Poor printing quality – Contaminants like paper scraps and
dusts on the thermal print head can lower the print quality
drastically. Clean the print head as described in previous section.
Printer trembles when printing – Since PP-7000-III prints
at 180 mm / sec that is extremely high speed, the printer may
tremble due to frequent engagement of the brake and acceleration
of the motor. Such situation in turn can be consequences of very
complicated printer operation command or heavily dense printing
(like in inverse printing) in print content or irregular / insufficient
data flow received from the host. When this happens, the print
speed will be dragged down drastically since the motor has to be
stopped frequently. Avoiding such drawbacks can free the printer
from trembling and degraded performance. As a common practice,
increasing the communication baud rate could be a smart decision
to this situation. (No need to change baud rate if no trembling
occurs to eliminate possible data error rate.)
3. Paper Jam Problems
Paper is jammed inside the printer – Turn off the printer
and open the print hood by releasing the hood lock. Remove the
jammed paper and reinstall the paper roll. Close the hood properly
and firmly. Then turn on the printer for operation.
If the auto cutter is jammed, the print hood will be locked.
Please first resolve the auto cutter problems per description in
next item and then come back to deal with the paper jam. Never
force open the print hood. Please also clear away any
contaminants accumulated in the cutter track above the thermal
Auto Cutter Track
Thermal Elements
4. Auto Cutter Problems
In case any foreign materials like a staple or paper clip or
excessive paper scraps fall into the auto cutter mechanism the
auto cutter may lock up and so does the print hood. In such case,
please pull the cutter cover forward to expose the cutter
mechanism. Apply some mechanical assistance below to reset the
cutter blade back to its home position. Please lift up if exist a
transparent protective cover over the adjustment wheel. Turn this
wheel downward. When the cutter blade returns to its standard
position, a hole in the plastic gear will show up in the window as
illustrated below. Then aim the guide of the cutter cover and push
it back to position when finish. The lock up of the print hood can
then be released after this problem solved.
Please use manual cutter as temporary alternative measure
once the auto cutter malfunctioned.
Lift transparent
protective foil
Open Cutter Cover
when hood locked
Turn the wheel downward till a hole in
the plastic gear appears in this window
5. Advanced Analysis Tool
This printer supports Hexadecimal Dump for experienced
user to view exactly what data is received by the printer. This can
be useful in finding software problems.
To start the dump mode: Turn off printer; Open print hood;
Hold down FEED button while turning printer on; Close the hood.
To stop the dump mode: Press the FEED button to print out
the last line; Turn off the printer.
During dump mode: All commands except DLE EOT and
DLE ENQ are disabled.
Printing method
Effective printing width
Thermal head configuration
Printing speed
Paper feed method
Paper load method
Auto-cutter capability
Manual cutter
Dot Pitch
Input power type
Input voltage
Dimension (mm)
Thermal sensitive line dot method
64 mm
512 dots / line
180 mm /sec.
Friction auto-feed
Drop and use
Partial cut (1 point at center left)
Saw tooth blade
0.125 x 0.125 mm
24 V + / - 5 %
148 (W) x 199 (D) x 144 (H)
1.35 Kg net
Paper type
Paper roll formation
Paper width
Paper roll outer diameter
Paper roll inner diameter
Paper thickness
Thermal roll paper
External side is heat-sensitive side
80 (or 58) + 0 / - 1 mm
83 mm max.
12 + 1 / - 0 mm
60 ~ 80 um
100 V AC ~ 240 V AC
50 ~ 60 HZ
1.8 A MAX. @ 115 V AC
+ 24 V DC
60 W
0 A ~ 2.5 A
30,000 HRS
VDE – A, FCC – A, VCCI – A
Please note that only those qualified technicians may
adjust several jumpers for some technical settings.
Please visit our web site or for details of the technical
information such as driver installation, DIP switch
settings and command sets etc. if required.
Place the printer on a sturdy, level surface.
Choose a place that is well ventilated and free of
excessive dust, smoke or fume.
Do not put the printer under direct sunlight or near a
Ideal room temperature is from 5ºC to 40ºC. Ideal
humidity is from 20% to 85% RH (no condensation).
Do not set any liquid or drinks such as coffee on the
printer case.
Do not touch any metal part to avoid possible
electrostatic damage.
Do not touch the areas around the print head and motor
during or right after printing. It can be very hot.
Do not allow the cut receipt to slide back into the cutter
during the operation. As this would lead to multiple
cutting at the lower edge of a receipt and the multiple
cut thin slips tend to cause mechanical malfunction.
Use a grounded AC power outlet with only the power
cord and power adaptor furnished with the printer.
Do not use a power outlet of a circuit shared with any
equipment that uses a lot of power or causes great
electrical noises, such as a copier, electric motors or a
coffee maker.
Do not use thermal paper containing Sodium (Na+),
Potassium (K+) and Chlorine (Cl-) ions that can harm
the print head thermal elements.
If the surface of thermal paper is scratched with a hard
object such as a nail, the paper may become discolored.
If thermal paper touches diazzo copy paper immediately
after copying, the printed surface may be discolored.
Use only water paste, starch paste, polyvinyl paste or
CMC paste when gluing thermal paper.
If thermal paper touches anything containing phthalic
acid ester plasticizer for a long time, the image
formation ability may be reduced or the printed image
may fade.
Use of volatile organic solvents such as alcohol, ester
and ketone or some adhesive tapes on thermal paper can
cause discoloration.
Thermal paper must not be stored with the printed
surfaces against each other as the printing may be
transferred between the surfaces.
Since the paper roll is highly thermal sensitive, please
keep them in a dark place that is 20º and 65% RH when
not installed in the printer. Avoid extended exposure to
direct light. Use only products made from polyethylene,
polypropylene or polyester for storage of thermal paper.