EOS | EOSP-500 | User manual | EOS EOSP-500 User manual

Dual Zone Streaming Music Player
User Manual
commercial wireless audio
Thank You For Choosing Eos Wireless!
We hope you will get much enjoyment from your wireless audio system.
Please read the entire contents of this manual. It is filled with reference information that will
allow you to get the most from your new Eos system. If you have any questions, please check
our web site at pro.eoswireless.com/support or call us at 877-465-3927.
Your Total Satisfaction – Eos Job #1
Congratulations on your purchase of the Eos Digital Pro Series Audio System. We are committed to making sure your experience is problem free.
If you experience any difficulty and/or have any questions regarding the Eos system that are
not addressed in this manual, please feel free to contact the Eos Technical Support Team, tollfree, at 877-465-3927 (between the hours of 8:30 AM and 5 PM pacific time.)
Our Eos Support Team aims to offer quick, comprehensive and thorough technical support to
all our users. Before you call, please make sure you have your Eos unit model number and serial
number on hand.
commercial wireless audio
Table Of Contents
Important Safety Instructions4
FCC Information5
Limited Warranty6
Product Support6
Player Setup7
Network Configuration7
Registering the Player7
Audio Connections8
Wireless Operation9
Installing the Eos Wireless Transmitter Card9
Linking Wireless Transmitters & Receivers9
Linking Procedure 9
Adding Additional Wireless Speakers/Receivers9
Controls & Functions10
Player Operation11
Choosing a station11
Storing & Recalling Music Stations with Memory Presets
Setting the Master Volume11
Monitor Speaker11
SD Card Backup11
USB Flash Drive Port - Zone 2
Connection to Music On-Hold & Paging
Wireless Music On-Hold (Zone 2)12
Wireless Paging Input (Zone 1)12
Audio Line Inputs and Outputs 13
Zone 1 Output13
Zone 1 Paging Input 13
Zone 2 Output 13
Zone 2 Input13
A Consumer Guide to Product Safety
Important Safety Instructions
Please take the time to follow the instructions in this manual carefully. It will help you set up and operate your system
properly and enjoy all of the advanced features. Please save this manual for future reference.
WARNING: To reduce the risk of fire or electrical shock, do not expose the product to rain or moisture. Avoid prolonged
exposure to direct sunlight.
WARNING: Liquids can cause a failure and/or a fire hazard. The unit should not be exposed to liquid dripping or
splashing. Avoid placing objects filled with liquids, such as coffee cups, soda cans or vases on the unit. As with any
electronic product, use care not to spill liquids into any part of the system.
WARNING: No open flame sources, such as lighted candles, should be placed on the unit.
Note: The product label is located on the bottom of the product. This product is intended to be used only with the power
supply provided. Using another power supply can cause damage to the unit. This product is intended for indoor use. If used
outdoors, care should be exercised in placing the product in an area that is well sheltered from the outdoor environment.
Safety Instructions
1. Read instructions before using this product.
2. Keep these instructions for future reference.
3. Heed all warnings on the product and in the manual.
4. Follow all instructions.
5. Do not use this unit near water or moisture. Do not use this product near a bathtub, washbowl, kitchen sink, laundry tub, in a wet
basement, near a swimming pool, or anywhere else that water or moisture are present.
Clean only with a dry cloth and as directed by IntelliTouch. Unplug this product from the power supply before cleaning.
Avoid prolonged exposure to direct sunlight or heat.
Do not install near any heat sources, such as radiators, heat registers, stoves or other unit (including amplifiers) that produce
excess heat.
9. Only use attachments/accessories specified by the manufacturer.
10. Unplug this unit during lightning storms or when unused for long periods of time – to prevent possible damage to this product.
11. Refer all servicing to qualified service personnel. Servicing is required when the unit has been damaged in any way such as: power
supply cord or plug is damaged; liquid has been spilled or objects have fallen into the unit; the unit has been exposed to rain or
moisture, does not operate normally, or has been dropped. Do not attempt to service this product yourself.
12. Opening or removing covers may expose you to dangerous voltages or other hazards.
13. To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, or integral convenience receptacles.
14. Do not let objects or liquids enter the product as they may touch dangerous voltage points or short-out parts that could result in
a fire or electric shock.
15. Use proper power sources - Plug the product into a proper power source, as described in this manual or as marked on the product.
A Consumer Guide to Product Safety
FCC Information
Information about products that generate electrical noise if applicable, this equipment has
been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However, this is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, you are encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the transmitter and/or receiver.
• Increase the separation between the equipment and transmitter and/or receiver.
• Connect the equipment to an outlet on a different circuit than the one to which the
transmitter and/or receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation
A Consumer Guide to Product Safety
Limited Warranty
IntelliTouch warrants this product to be free from manufacturing defects in material and
workmanship under normal use and conditions for a period of 1-year from date of original purchase in the United States. In order to validate your warranty, you must register your product
by going on-line (pro.eoswireless.com/register), or by calling 877-465-3927 between Monday
through Friday, 8:30AM to 5PM Pacific Time. For Warranty service outside the United States,
contact the reseller that you purchased the Eos product from.
Should service be necessary under this warranty for any reason due to manufacturing defect
during this 1-year period from date of original purchase, IntelliTouch will either repair the unit
or replace it with a reconditioned unit at no charge.
U.S. Warranty Service - You must call (877-465-3927) to obtain a return authorization number
prior to sending your product in for service.
Pack the unit in a well-padded, heavy, corrugated box.
1. Include a note with reason for return along with RMA number and return shipping information.
2. Enclose proof of purchase.
3. Enclose your check or money order payable to IntelliTouch in the amount of $20.00 to
cover shipping and handling costs.
4. Enclose your name, return address and contact number.
5. Ship the unit prepaid via UPS or parcel post (insured).
This warranty is void if the product is:
6. Damaged through negligence, misuse, abuse, moisture or accident.
7. Modified in any way.
8. Damaged because it is improperly connected to the equipment of other manufacturers.
This warranty does not cover:
9. Damage to equipment not properly connected to the product.
10.Costs incurred in the shipping of the product to IntelliTouch.
11.Damage or improper operation of unit caused by customer abuse, misuse, negligence, or
failure to follow instructions in the manual provided with the product.
12.Ordinary adjustments to the product that can be performed by customer as outlined in
the manual.
13.Damage to computer or audio equipment
Eos Wireless Pro Series Products are designed and manufactured by:
6370 Nancy Ridge Rd. #105
San Diego, CA 92121
Product Support
Visit pro.eoswireless.com/support
Support Phone - 877-465-3927
Player Setup
1. Connect the power adapter to wall outlet and plug the connector to player’s power jack.
2. Connect ethernet cable from player to any open port on your internet router.
3. Press POWER button to power on player.
Network Configuration
Note: The Streaming Media Player is set to DHCP as a default. If your router is set to DHCP, no
network configuration is necessary. If your router is configured for a static IP address, follow the
instructions below.
To set a static IP address:
Press the SELECT knob to enter settings menu.
Using the SELECT knob scroll to Network Settings and press knob to select
Scroll to Manual Settings and press the SELECT knob to select
Scroll to Wired and press the SELECT knob to select
Scroll to DHCP Disable and press the SELECT knob to select
Use SELECT knob to set the static IP address, subnet mask, gateway address, primary
DNS and secondary DNS. Scroll knob to each correct number and press select to choose.
To switch back to DHCP:
Select System Settings
Select Network Settings
Select Manual Settings
Select Wired
Select DHCP enable
Registering the Player
In order for your player to be connected to a streaming music service, the player must first
be registered. To register your player go to pro.eoswireless.com/register and follow the
instructions on the page to register.
Player Connection
Eos streaming music player
Connect power supply
Connect player to open port on router
Audio Connections
Wired Audio Connection
wired speakers
Eos streaming music player
power amp
Connect power supply to outlet
Connect player to open LAN port on router
Wireless Audio Connection
wireless speakers
Eos streaming music player
Install wireless audio card (EOSP-510)
Connect power supply to outlet
Connect player to open LAN port on router
Plug in wireless speakers and/or tranceivers (in RX mode)
Wireless Operation
Installing the Eos Wireless Transmitter Card
You can add a wireless transmitter card to the Eos Streaming Music Player to allow your audio
to play wirelessly to Eos Wireless speakers and receivers by following the procedure below.
1. Unplug power from Eos Streaming Music Player
2. Remove the two Phillips head cover plate screws and cover plate
3. Insert wireless card into slot until connectors mate and card is seated completely.
4. Replace and secure Phillips head screws.
The Power LED on the wireless card will illuminate if connection was successful.
No additional player configuration is required to active the wireless card.
Note - For best results, the transmitter should be located at least 6’ (2m) away from a WiFi router
or other radiating 2.4GHz device.
Remove cover plate
Insert wireless
transmitter card
Linking Wireless Transmitters & Receivers
Before initial use, you must link the wireless transmitter (TX) with the wireless speakers/
receivers (RX). Follow the simple steps below to perform this linking procedure. You can link
up to 8 wireless speakers/receivers to the transmitter.
Link Button
Linking Procedure
RX - Wireless Speaker
Link Button
RX - Wireless Receiver
Link Button
(Note - linking procedure needs to be done on each wireless speaker receiver, one at a time)
1. Power on TX. The Status LED is SOLID.
2. Power on RX or Speakers. The Status LED will flash slowly.
3. Press the link button of TX. The status LED will flash quickly.
4. Press the link button of RX or Speakers. The status LED will flash quickly.
5. If the pairing of TX and RX or Speakers is successful, the status LED of both TX and RX will
Note - If the pairing is not successful, after one minute, the status LED of the TX will go back to
ON and LED on the RX will return to flashing slowly.
Adding Additional Wireless Speakers/Receivers
After initial setup, you can add additional wireless speakers/receivers to the system at any time
by following the same procedure. When adding new wireless speakers/receivers to the system,
you only need to perform the procedure on the new wireless speakers/receivers.
Player Operation
Controls & Functions
LCD Display
Displays current
station/song/artist name
& features /settings
Monitor Volume
Controls level of built-in
monitor speaker
Select - Enter Knob
Controls selection of
stations and navigation
of features/settings
Monitor Source
Controls source played
though monitor speaker
Station Memory Presets
Stores and recalls memorized
streaming radio stations
(up to 10 stations)
Shift Key
Provides access to
memorized stations 6-10
Master Volume Controls
Controls master source
volume to optional wireless
card on Zone 1 & 2
Wireless Music Card
Optional user installed card
allows audio from Zone 1 & 2
to be transmitted wirelessly
to Eos wireless
speakers & receivers
Power Input
Connect to
power adapter
Paging Input
Connect to output of
phone system or paging
system output for
paging over music
on Zone 1
Zone 2 Input
Line level inputs for
connection to other audio
source for wireless
transmission on Zone 2
(stereo or mono)
Ethernet Port
For connection to
internet router
Player Operation
Player Operation
Choosing a station
1. Press the SELECT button to enter the main menu
2. “Stations” will be the selected setting in the menu
3. Press the SELECT button to enter the“Stations” Menu
4. A list of available stations will be displayed
5. Turn the select knob to scroll to the desired station
6. Select the station by pressing the select button
The station will begin to play and the display will return to the default window.
Storing & Recalling Music Stations with Memory Presets
The player has the ability to store & recall up to 10 stations in memory using the memory preset
1. To store rgw current station, press and hold the desired memory button.
2. To recall a station press the specific memory preset button that the station was stored to.
3. To store & access stations 6 thru 10 press the shift button and then the desired station
preset button.
Setting the Master Volume
When the optional Wireless Transmitter installed the master volume control adjusts the output
of the wireless transmitter. The master volume can be set by pressing the RADIO or USB/AUX
volume button. When pressed, the volume knob will pop out from its flush position allowing
the user to set the volume. After the volume is set, to prevent volume from being adjusted accidently, press the knob again to go back to the flush position.
NOTE - Master volume control does not control the level of the line outputs.
Monitor Speaker
The player features a built in monitor speaker to allow you to listen to music at the source.
Press the SOURCE button to cycle though radio - usb/aux - monitor off. The LED next to the
SOURCE button will display the source. Monitor volume can be adjusted with the VOLUME
knob to the left of the SOURCE button. Monitor volume does not effect the master output
volume of the player.
SD Card Backup
A user supplied SD Card loaded with mp3 audio files can be placed in the SD card slot on the
rear of the player. Should the player lose internet connection, music from the SD card will
begin playing within a few seconds. When the internet connection is reestablished, the music
from the streaming player will begin to play automatically.
USB Flash Drive Port - Zone 2
The player features the ability to play mp3 audio files though Zone 2 by placing a USB flash
drive into the port marked USB ZONE 2 on the front side of the player. The primary use for this
function is for the playback of music on-hold to a telephone system. The USB flash drive port
can also be used to play alternate music to Zone 2.
Connection to Music On-Hold & Paging
Wireless Music On-Hold (Zone 2)
The Streaming Music Player has a built-in USB Flash Drive MP3 player on Zone 2. Audio output
from this built-in MP3 player can be used to provide music/message on-hold to a telephone
system through the Wireless Transmitter Card (EOSP-510) to an Eos Wireless Transceiver (EOSP610) in receive mode, connected to the MOH input of the phone system.
Wireless Paging Input (Zone 1)
The Streaming Music Player has a paging input on Zone 1 that allows for connection to the
paging output of a telephone system or to the output of a paging amplifier. When used with
the optional Eos Wireless Transmitter card (EOSP-510) the paging signal can be sent wirelessly
to Eos Wireless Speakers or Eos Receivers. When an audio signal is detected over the paging input on the player, the music on the wireless speakers and receivers (set to Zone 1) is interrupted
for the paging announcement. After 1 second of no audio input the music playback resumes.
Eos streaming music player
paging out
paging amp
PBX or Key
paging out
music-on-hold in
Audio Line Inputs and Outputs
The Streaming Music Player features line level inputs and outputs that facilitate virtually any
connection option required.
Zone 1 Output
Zone 1 features a stereo/mono line level outputs for connecting to an amplifier. If using a
mono amplifier, connect to the Right Channel and select the MONO position on the mode
Zone 1 Paging Input
When connected to a paging amp or phone system paging output, the line level input will
monitor for audio. If audio is detected on this input, the circuit will interrupt the audio from the
player and play the audio delivered from the Zone 1 paging input. After no audio is detected
for 1 second, audio from the player will resume.
Zone 2 Output
This line level output can be connected to an amplifier.
Zone 2 Input
This line level input can be connected to any mono or stereo audio source to be able to play the
audio over the wireless card’s Zone 2. When mono input is used connect to the Right Channel
and select the MONO position on the mode switch.
commercial wireless audio
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