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Hotwire ® ReachDSL ® v1 (MVL ® ) Modem,
Model 6310-A4, with Inline Phone Filter
Installation Instructions
Document Number 6310-A2-ZN12-10
December 2005
Contents
End User License Agreement (Zhone and Affiliates)
Do not install this Software unless you agree to these provisions.
Return the Software promptly for a refund if you do not agree.
License. Zhone Technologies, Inc. and/or an affiliate ("Zhone") hereby grants you
("User")—either an individual or a single business entity—the non-exclusive right to install, access, run, or inter. act with ("Use") one copy of the enclosed software (which may have been, or may be, provided on media, as part of a hardware platform, through download, or otherwise) and associated documentation ("Software") on the first computer system on which User installs the Software ("System") solely for internal business purposes (including, without limitation, providing products and services to User's customers) and subject to the restrictions below).
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 1
Zhone may, in its sole discretion, make available future updates or upgrades to the Software each of which is also Software subject hereto. Title to and all patent rights, copyrights and other intellectual property rights in the Software are retained by Zhone and its direct and indirect suppliers and licensors ("Licensors").
Restrictions. The Software may not be (a) Used on or from any system other than the System; (b)
Used with more than any maximum number of subscribers stated in the documentation accompanying the Software; (c) Used so as to circumvent any technological measure included therein or provided by Zhone from time to time to control access to or limit use of the Software;
(d) sublicensed, rented, leased or lent to third parties; (e) imported or exported into any jurisdiction except in compliance with all applicable laws of the United States and such jurisdiction; (f) transferred to a third party unless (A) User transfers the original and all surviving copies to a third party who has agreed in writing to be bound hereby and (B) such third party pays to Zhone such reasonable additional fee as Zhone may impose from time to time with respect to such transfer; or (g) made available to third parties as part of any time-sharing or service bureau arrangement. User shall not have the right to use the Software or any portion thereof for a use other than that contemplated by its documentation. User will not copy all or any part of the
Software or attempt, or encourage or permit any third party, to modify, adapt, make derivative works from, reverse engineer, reverse compile, disassemble or decompile the Software or any portion thereof except and only to the extent that such activity is expressly permitted by law notwithstanding this limitation. Violation of any of the foregoing shall be deemed a material breach hereof. User may make a reasonable number of copies solely for archival or disaster recovery and subject to the restrictions imposed by copyright law, but may not modify or otherwise copy the Software. User agrees to reproduce product identification, copyright and other proprietary notices of Zhone and Licensors on all copies. User's rights are only as expressly stated herein. Zhone may immediately terminate your rights if you violate the provisions hereof.
Limited Warranty. Zhone warrants that the media containing the Software is free from defects in material and workmanship for ninety (90) days following your purchase of the Software. You may provide written notice of such defect (addressed to Zhone Technologies, Inc., Attention:
Customer Service, 7001 Oakport Street @ Zhone Way, Oakland, CA 94621) no later than ten
(10) days following expiration of such period and, as your sole and exclusive remedy, Zhone will provide replacement media. NEITHER ZHONE NOR ITS LICENSORS MAKE ANY OTHER
WARRANTY, EXPRESS, IMPLIED OR STATUTORY. ZHONE AND ITS LICENSORS
DISCLAIM ALL WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE,
MERCHANTABILITY AND NON-INFRINGEMENT. Some states or other jurisdictions do not allow the exclusion of implied warranties on limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from one state or jurisdiction to another.
Limit of Liability. In case of any claim hereunder or related to the Software, neither Zhone nor its
Licensors shall be liable for direct damages exceeding the price paid by User for the Software or for special, incidental, consequential or indirect damages, even if advised in advance of the potential thereof.
U.S. Government Users. The Software is a "commercial item" as defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Software only with the rights set forth therein.
2 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Third Party Licensors. This Zhone End User License Agreement may be accompanied by differing or additional provisions applicable to portions of the Software provided by one or more
Licensors ("Licensor Provisions"). User acknowledges and agrees that its Use of such portions of the Software is subject to the Licensor Provisions.
Hotwire 6310 ReachDSL v1 (MVL)
Modem Overview
The Hotwire
®
6310 ReachDSL
®
version 1 (formerly MVL
®
) Modem is a component in the
Hotwire ReachDSL System and interoperates with the Hotwire 8310 MVL, or Hotwire
8312/8314 ReachDSL Card in the DSLAM (Digital Subscriber Line Access Multiplexer) system. This system provides high-speed Internet or corporate LAN access over traditional twisted-pair copper telephone wiring.
The ReachDSL technology: z z
Utilizes an inline phone filter on the ReachDSL modem’s PHONE jack.
Operates over existing copper wire with existing telephone jacks.
z
Includes a second line pass-through from the ReachDSL modem’s LINE jack to PHONE jack to accommodate an attached 2-line telephone.
z
Provides rate adaptive data rates to dynamically adapt and allocate bandwidth to optimize applications.
In addition, the ReachDSL v1 technology: z z z
Transforms a single copper pair into multiple virtual lines to support multiple services simultaneously.
Supports simultaneous multiple access of four ReachDSL v1 modems with up to
254 end-user systems sharing one common WAN interface.
Features HomeLink, which provides peer-to-peer communications, including print and file sharing applications (see
HomeLink (for ReachDSL v1 Modems Only) on page 12 ).
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 3
Hotwire ReachDSL System
Copper pairs run from the central office (CO) to the customer premises (CP) to create the local loop. The local loop terminates on the customer premises at the demarcation point.
Customer Premises (CP)
Local Loop
Central
Office
(CO)
Network
Service
Provider
(NSP)
Demarcation
Point
DSL/POTS
ReachDSL
Modem
Ethernet
Crossover
Cable or
Ethernet
Cable
Hub
End-user
Systems
(up to 32)
DSL – Digital Subscriber Lines
POTS – Plain Old Telephone Service
01-17005
NOTES:
In this document:
— A telephone is used to represent any equipment that plugs into a phone jack and uses the POTS line, such as a phone, modem, or fax machine.
— End-user system is used to represent any PC with an Ethernet connection and
ReachDSL-based service.
— RJ11 wall jack is used to represent either an RJ11 or an RJ14 wall jack. The RJ14 wall jack is used for a phone with two lines.
— Service provider is used to represent any Internet Service Provider (ISP) or remote
LAN access provider.
4 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Phone Filter
Depending on the type of phone handset and the quality of the home or business wiring, a phone filter is recommended to minimize background noise during a phone conversation. An internal phone filter is included with the Hotwire 6310 ReachDSL v1 Modem. If additional telephones are used on the same phone line as the ReachDSL modem, install one phone filter on each telephone.
There are two Hotwire phone filters: z z
Hotwire 6035 Universal Phone Filter is designed for use with a tabletop phone.
Hotwire 6040 Universal Wall Jack Phone Filter is designed for use with a wall phone.
Customer
Premises (CP)
6035
Phone Filter
RJ11
Wall Jack
FAX
ReachDSL Modem
POWER
ETHERNE
T
PHONE L
INE
ReachDSL
Modem
POWER
ETHERNE
T
PHONE L
INE
RJ11
Wall
Jack
01-17006
6040
Wall Jack
Phone
Filter
Product-Related Documents
To install a phone filter, refer to the appropriate document: z z
Hotwire 6035 Universal Phone Filter Installation Instructions
Hotwire 6040 Universal Wall Jack Phone Filter Installation Instructions
Contact your sales or service representative to order additional product documentation.
Product documents are available on the World Wide Web at www.zhone.com.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 5
Getting Started
Before beginning your modem’s installation, make sure that you have all the equipment that you need.
Package Checklist
Verify that your package contains the following: z z z
Hotwire 6310 ReachDSL v1 Modem
DSL interface cable with RJ11 connectors
Power cord with power transformer
Wiring and Cables You Need
The following wiring and standard connectors are used with this product: z z
Standard RJ11 (or RJ14) wall jack for the ReachDSL modem cabling.
Standard Ethernet 8-pin, non-keyed modular plug for a PC or workstation. An Ethernet straight-through or crossover cable is used.
— Refer to
Installing the Hotwire 6310 ReachDSL v1 Modem on page 7 for Ethernet
installation details.
— Refer to
Cables & Connectors on page 13
for ReachDSL modem and Ethernet cable pin assignments.
6 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Installing the Hotwire 6310 ReachDSL v1
Modem
Place the ReachDSL modem on a flat surface with clearance for the rear connectors.
Procedure
1 If a telephone is connected at the RJ11 wall jack where the modem will be installed, unplug the telephone line from the wall jack.
2 Connect a telephone to the modem. (Optional – go to Step 3 if you are not connecting a telephone to the ReachDSL modem.)
RJ11
Wall Jack
Plug the existing telephone interface cable that
into the jack labeled
PHONE.
3 Use the supplied RJ11 6-pin interface cable for the LINE connection. Insert one end of the cable into the jack labeled LINE. Insert the other end of the cable into the RJ11 wall jack.
01-17015a
PHONE
LINE
POWER
ETHERNET
PHONE LINE
RJ11
Wall Jack
RJ11
6-pin
Interface Cable
01-17015
NOTE:
If you are installing a POTS splitter with another telephone, connect the telephone to the jack labeled PHONE, then connect the jack labeled LINE to a wall jack. Do NOT plug any cable into the POTS splitter jack labeled either MODEM or DSL. In particular, make NO connections between a POTS splitter and the modem.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 7
8
4 Use an 8-pin Ethernet cable for the Ethernet connection. Insert one end of the cable into the jack labeled ETHERNET.
— Use a straight-through cable and connect the other end to an Ethernet hub.
(To connect to a hub’s Uplink connection, use an Ethernet crossover cable).
Ethernet
Line
POWER
ETHERNET
PHONE LINE
Ethernet
Hub
8
7
6
5
4
3
2
1
Ethernet
Straight-Through
Cable
01-17008
–or–
— Use an Ethernet crossover cable and connect the other end to a PC with an Ethernet
Network Interface Card (NIC) installed.
PC with Ethernet
Network Interface
Card
POWER
Ethernet
Line
ETHERNET
PHONE LINE
Ethernet
Crossover
Cable
01-17009
6310-A4 ReachDSL Modem 6310-A2-ZN12-10
5 Insert the supplied power cord’s round end into the jack labeled POWER. Plug the transformer into an AC outlet.
Power
Jack
Transformer
POWER
ETHERNET
PHONE LINE or
01-17010
The ReachDSL modem hardware installation is now complete. When the power cord is installed, the ReachDSL modem goes through a power-on self-test.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 9
Power-On
When power is applied, the ReachDSL modem performs self-diagnostics and the PWR LED is on. The self-diagnostics includes a power-on self-test and all of the LEDs turn on for one second.
Status LEDs
All of the LEDs turn on and off during the power-on self-test. After a successful self-test, the
LEDs should appear as indicated in BOLD in the Condition column below.
LED
PWR
ALM
TST
LINE
TX/RX
ETHERNET
Condition Status
ON ReachDSL modem has power.
OFF
ON
OFF
ON
ON
No active alarms.
An alarm condition exists.
No active tests.
The TST LED is on during the power-on self-test and during a test initiated by the service provider.
The DSL link is active and ready to transmit and receive data.
The DSL link has not been established.
OFF
ON
OFF
ON
OFF
Data transmission is in progress on the DSL line.
The modem is not transmitting or receiving data.
The Ethernet connection to the Ethernet hub or PC is active.
No Ethernet 10BaseT device is detected.
Refer to Troubleshooting on page 11
for LED indications requiring action.
10 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Troubleshooting
LED Symptom
All LEDs are on.
ALM LED remains on.
ALM and TST LEDs are blinking.
Action
If LEDs remain on after ten minutes, the modem is not functional.
Contact the service provider.
The power-on self-test may have failed. Unplug the unit and reapply power. If the alarm LED is still on, contact the service provider.
Firmware download may be in progress. If firmware download is not in progress or the LEDs continue blinking after ten minutes, contact the service provider.
Ethernet LED is off.
Verify that the Ethernet cable is securely installed at both ends, and at least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is installed.
Refer to Installing the Hotwire 6310 ReachDSL v1 Modem on page 7
.
LINE LED is off.
Verify that the LINE cable is securely installed on both ends. If the problem continues, contact the service provider.
LINE LED is on and there is no data transmission.
LINE and Ethernet
LEDs are on and there is no data transmission.
PWR LED is off.
Verify that the line has dial tone. If there is no dial tone, contact the service provider.
The DSL link has been established but there is no data transmission.
Verify the Ethernet connection. If the problem persists, contact the service provider.
The DSL line and Ethernet links have been established but there is no data transmission. If the problem continues, contact the service provider.
TST LED is on.
Check that the power cord is securely installed on both ends.
If no LEDs are on, the power supply may be defective. Test the outlet to verify power. If the problem persists, contact the service provider.
If other LEDs are on, the PWR LED may be burned out. Unplug the unit and reapply power; watch all LEDs during the power-on self-test to verify if the PWR LED is functioning.
A test initiated by the service provider may be active. Wait five minutes. If the TST LED does not go off, contact the service provider.
To improve data transmission throughput and minimize background noise during a telephone conversation, make sure that: z z
The Hotwire 6310 ReachDSL v1 Modem is always powered on, even when not in use, and
A Hotwire phone filter is installed on every telephone on the same line as the Hotwire 6310
ReachDSL v1 Modem (see
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 11
z z z
HomeLink (for ReachDSL v1 Modems
Only)
HomeLink is a feature that provides peer-to-peer communications for PCs attached to different
Hotwire 6310 ReachDSL v1 modems at the customer premises.
For example, PCs that are not connected to the same physical Ethernet LAN can now take advantage of the resources of the primary office computer. With the Microsoft Windows operating system, multiple end-user systems can share resources, including:
File sharing
Print sharing
Secondary computer backup
To enable the sharing of resources and review security considerations, see Microsoft’s Web site at www.microsoft.com.
In this example of HomeLink, the PC in the family room could use the office printer.
RJ11
Wall
Jack
FAX
Office
ReachDSL v1
Modem
POWER
ETHERNE
T
PHONE L
INE
Hub
Ethernet
Cable Printer
Family Room
ReachDSL v1
Modem
POWER
ETHERNE
T
PHONE L
INE
RJ11
Wall
Jack
01-17012
Increasing the Number of End-User
Systems
A single end-user system is attached to the Hotwire 6310 ReachDSL v1 Modem by using an
Ethernet crossover cable. To increase the number of end-user systems, connect all the PCs to an
Ethernet hub using a straight-through cable.
On one line, the ReachDSL v1 system provides the capability to use up to four Hotwire 6310
ReachDSL v1 modems and 32 end-user systems in any combination.
12 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
z
Cables & Connectors
This section is reference information.
Standard twisted-pair CAT3 or better cables are recommended.
The LINE and PHONE interface connectors use 6-pin, non-keyed modular plugs. RJ11 or
RJ14 6-pin connectors can be used.
6-Pin
RJ11 Plugs
Line & Phone Connectors
Pin # Function
4
5
6
1
2
3
Not used
Ring 2 (optional)
DSL Ring 1
DSL Tip 1
Tip 2 (optional)
Not used
Pin #6
Pin #1 z
The LINE and PHONE jack pinouts are either filtered or unfiltered for POTS.
PHONE Jack Pinouts
Pin # 3, 4 Filtered for POTS
Pin # 2, 5 2nd POTS unfiltered
LINE Jack Pinouts
Pin # 3, 4 DSL and POTS
Pin # 2, 5 2nd line pass-through
98-15304a
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 13
z
The Ethernet interface connector uses an 8-pin, non-keyed modular plug.
— To connect the ReachDSL modem to an
Ethernet hub, use the straight-through connection.
8-Pin Straight-through Connection
Ethernet
Cable
Pin # Function
1
2
10BaseT TX D+
10BaseT TX D–
8-Pin
Plug
3 10BaseT RX D+
4 & 5 Not used
6 10BaseT RX D–
7 & 8 Not used
Pin #8
Pin #1
98-16055a
–or–
— To connect the ReachDSL modem directly to a PC with an Ethernet NIC card, use an
Ethernet crossover cable.
8-Pin Ethernet Crossover Cable
Function Pin # Pin # Function
10/100BaseT TX D+ 1
10/100BaseT TX D– 2
10/100BaseT RX D+ 3
Not Used 4
Not Used 5
10/100BaseT RX D– 6
Not Used 7
Not Used 8
Pin #1/2 = Orange/White
Twisted Pair
1 10/100BaseT TX D+
2 10/100BaseT TX D–
3 10/100BaseT RX D+
4 Not Used
5 Not Used
6 10/100BaseT RX D–
7 Not Used
8 Not Used
99-16518
Pin #3/6 = Blue/White
Twisted Pair
14 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Optional ReachDSL Modem Wall
Placement
The Hotwire 6310 ReachDSL v1 Modem is designed for tabletop placement. The ReachDSL modem can also be mounted on a wall. To mount the modem, you will need: q
Two slotted-head #6 self-threading screws with plastic anchors
q
Drill and 3/16" drill bit for the plastic anchors
q
Screwdriver
A template with the dimensions for the two screws is provided. See ReachDSL Modem Hardware
.
Procedure
To mount the Hotwire 6310 ReachDSL v1 Modem:
1 Use a drill to install the plastic anchors.
2 Use a screwdriver to install the screws. Do not install the screws flush with the wall. Leave enough clearance to hang the modem housing from the screws.
Wall
Fasteners
Hotwire
ReachDSL
Modem
6310-A2-ZN12-10 6310-A4 ReachDSL Modem
01-17004
15
ReachDSL Modem Hardware Template
16
01-17014
6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Technical Specifications for Hotwire
6310 ReachDSL v1 Modem
Item
Height x Width x Depth
Weight
Power
Class 2 Transformer normal service input voltage range
Specification*
1.46" x 5.72" x 4.33" (3.71 cm x 14.54 cm x 11.00 cm)
0.45 lb. (0.20 kg)
Input: 100 VAC (+10%), 50 Hz;
120 VAC (+10%), 60 Hz; or
230 VAC (+10%), 50/60 Hz
Output: 5 VDC nominal, minimum 0.6A (SELV)
Approvals
FCC Part 15
CISPR 22
Other Certifications
Physical Environment
Operating temperature
Storage temperature
Relative humidity
Shock and vibration
Class B digital device
Class B
Refer to equipment’s label for approvals on product
32 °F to 104°F (0°C to 40°C)
–22 °F to 158°F (–30°C to 70°C)
5% to 95% (noncondensing)
Withstands normal shipping and handling
Heat Dissipation 2.35 watts at 5.0 VDC (nominal input voltage)
Interface Connectors
Line and Phone Interfaces
Ethernet Type II Frame
RJ11 or RJ14 6-pin
10BaseT 8-pin
* Technical Specifications subject to change without notification.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 17
18
!
Important Safety Instructions
1 Read and follow all warning notices and instructions marked on the product or included in the manual.
2 Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, these slots and openings must not be blocked or covered.
3 Do not allow anything to rest on the power cord and do not locate the product where persons will walk on the power cord.
4 Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous high voltage points or other risks. Refer all servicing to qualified service personnel.
5 General purpose cables are used with this product for connection to the network. Special cables, which may be required by the regulatory inspection authority for the installation site, are the responsibility of the customer. Use a UL Listed, CSA certified, minimum No. 24
AWG line cord for connection to the Digital Subscriber Line (DSL) network.
6 When installed in the final configuration, the product must comply with the applicable
Safety Standards and regulatory requirements of the country in which it is installed. If necessary, consult with the appropriate regulatory agencies and inspection authorities to ensure compliance.
7 A rare phenomenon can create a voltage potential between the earth grounds of two or more buildings. If products installed in separate buildings are interconnected, the voltage potential may cause a hazardous condition. Consult a qualified electrical consultant to determine whether or not this phenomenon exists and, if necessary, implement corrective action prior to interconnecting the products.
8 Input power to this product must be provided by one of the following: (1) a UL Listed/CSA certified power source with a Class 2 or Limited Power Source (LPS) output for use in
North America, or (2) a certified transformer, with a Safety Extra Low Voltage (SELV) output having a maximum of 240 VA available, for use in the country of installation.
9 In addition, since the equipment is to be used with telecommunications circuits, take the following precautions:
— Never install telephone wiring during a lightning storm.
— Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
— Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
— Use caution when installing or modifying telephone lines.
— Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
— Do not use the telephone to report a gas leak in the vicinity of the leak.
6310-A4 ReachDSL Modem 6310-A2-ZN12-10
CE Marking
When the product is marked with the CE mark on the equipment label, this demonstrates full compliance with the following European Directives: z z
Directive 73/23/EEC – Council Directive of 19 February 1973 on the harmonization of the laws of the member states relating to electrical equipment designed for use within states relating to electrical equipment designed for use within certain voltage limits, as amended by Directive 93/68/EEC.
Directive 89/336/EEC – Council Directive of 3 May 1989 on the approximation of the laws of the member states relating to Electro-Magnetic Compatibility (EMC), as amended by
Directive 93/68/EEC.
!
CANADA – EMI NOTICE:
This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du réglement sur le matérial brouilleur du Canada.
Japan – Notices
This is a Class B product based on the standard of the Voluntary Control Council for
Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 19
Declaration of Conformity
This Declaration of Conformity is made by Zhone Technologies (formerly Paradyne
Corporation) pursuant to Parts 2 and 15 of the Federal Communications Commission’s Rules.
This compliance information statement pertains to the following products:
Trade Name: Hotwire
Model Number: 6310-A4-200
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The name, address, and telephone number of the responsible party is given below:
Zhone Technologies
8545 126th Avenue North
Largo, FL 33773-1502
Phone: (727) 530-2000
The authority to operate this equipment is conditioned by the requirement that no modifications will be made to the equipment unless the changes or modifications are expressly approved by
Zhone Technologies, Inc.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: z z z z
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
20 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
Government Requirements
Certain governments require that instructions pertaining to connection to the telephone network be included in the installation and operation manual. Specific instructions are listed in the following sections.
United States – Notice to Users of the Telephone
Network
1 This equipment complies with Part 68 of the FCC rules. On the equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence
Number (REN) for this equipment. The label is located on the bottom of your modem.
2 The Hotwire 6310 ReachDSL v1 Modem connects to the Public Switched Telephone
Network (PSTN) using the Universal Service Order Code (USOC) RJ11C or RJ14C.
3 The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum
RENs for the calling area.
4 If the modem causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
5 The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
6 If you experience trouble with this equipment, please contact your sales or service representative (as appropriate) for repair or warranty information. If the product needs to be returned to the company service center for repair, contact them directly for return instructions.
If the trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is resolved.
7 The user is not authorized to repair or modify the equipment.
8 This equipment cannot be used on public coin service provided by the telephone company.
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)
9 An FCC compliant telephone cord with modular plugs may be provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant.
6310-A2-ZN12-10 6310-A4 ReachDSL Modem 21
Notice to Users of the Canadian Telephone Network
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed
5.
If your equipment is in need of repair, refer to
Contacting Global Service and Support on page 23
.
Trademarks
Acculink, ADSL/R, Bitstorm, Comsphere, DSL the Easy Way, Etherloop, FrameSaver, GigMux,
GranDSLAM, GrandVIEW, Hotwire, the Hotwire logo, iMarc, JetFusion, Jetstream, JetVision,
MALC, MVL, NextEDGE, Net to Net Technologies, Paradyne, the Paradyne logo, Quick
Channel, Raptor, ReachDSL, SLMS, StormPort, TruePut, Z-Edge, Zhone, ZMS, and the Zhone logo are trademarks owned by Zhone Technologies, Inc., which may be registered in some jurisdictions.
Patent Notification
Hotwire MVL products are protected by U.S. Patents: 4,669,090, 4,744,092, 5,291,521,
5,805,669, and 5,848,150. Other U.S. and foreign patents pending.
22 6310-A4 ReachDSL Modem 6310-A2-ZN12-10
z z z z
Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or other Zhone products. Before contacting GSS, make sure you have the following information:
Zhone product you are using
System configuration
Software version running on the system
Description of the issue
Technical Support
If you require assistance with the installation or operation of your product, or if you want to return a product for repair under warranty, contact GSS. The contact information is as follows:
Telephone (North America)
Telephone (International)
Internet [email protected]
877-ZHONE20
510-777-7133 www.zhone.com/support
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR), or third party, contact that supplier for technical assistance and warranty support.
Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a
Zhone-authorized agent. It is the responsibility of users requiring service to report the need for service to GSS.
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24
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