Sierra Wireless | AirCard 580 | User`s guide | Sierra Wireless AirCard 580 User`s guide

User’s Guide
Sprint PCS Connection Card™
by Sierra Wireless (AirCard® 580)
Table of Contents
Welcome to Sprint® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction to This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint PCS Connection Card Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1A. Introducing the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
4
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6
1B. Getting Started With Your Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
High Encryption Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Sprint PCS Connection Card Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Section 2: Installing the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2B. Inserting and Removing the Sprint PCS Connection Card . . . . . . . . . . . . . . . .19
Inserting the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preactivated Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Non-preactivated Card: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Visit Our Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Contact Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Section 3: Using the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
3A. Your Sprint PCS Connection Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Starting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Start Sprint PCS Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . 33
Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Insert Your Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Initializing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Searching for service... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Authenticating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Card Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Controlling the Sprint PCS Connection Manager Window . . . . . . . . . . . . . . . . . . . 39
Expanding Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Minimizing Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Restoring Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Exiting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Launching a Sprint PCS Vision Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Initial Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Warning Regarding the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Behavior When the Sprint PCS Connection Card Is Locked . . . . . . . . . . . . . . . 44
Lock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Lock Upon Startup of Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . 45
Unlock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Change the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Uninstalling the Sprint PCS Connection Manager Software . . . . . . . . . . . . . . . . . 47
3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Sprint PCS Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3C. Changing the Settings of Sprint PCS Connection Manager . . . . . . . . . . . . . . .53
Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Sprint PCS Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Optimization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Displaying System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
About Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
What is Sprint PCS Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
If the connection is “always on”, am I always being billed? . . . . . . . . . . . . . . . . . . 70
How fast is the connection with Sprint PCS Connection Manager? . . . . . . . . . . 70
Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 70
Once I connect to the Nationwide Sprint PCS Network, how do I access my
corporate network through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 71
Why won't my laptop go into hibernation mode when using my
Sprint PCS Connection Card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
3F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Not In Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Cannot Connect To the Sprint PCS Vision network . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sprint PCS Connection Manager Stopped Working After
Upgrading Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .77
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . .91
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
6A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
6B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Welcome to Sprint®
We are committed to bringing you the best wireless technology available, and we
built our network right from the start, so no matter where you are on the
Nationwide Sprint PCS Network, all your services will work the same.
When it comes to mobile connectivity, the Sprint PCS Connection CardTM offers
more freedom than ever before. No wires, no cables, just access to your data when
you need it. The power of the Internet and company data is truly at your
fingertips.
This guide will familiarize you with our technology and with your new
Sprint PCS Connection Card and Sprint PCS Connection ManagerSM software
through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
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Introduction to This User’s Guide
This User’s Guide introduces you to Sprint PCS Service and all the features of your
new wireless Sprint PCS Connection Card. It’s divided into six sections:
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Section 1: Sprint PCS Connection Card Basics
⽧
Section 2: Installing the Sprint PCS Connection Card
⽧
Section 3: Using the Sprint PCS Connection Card
⽧
Section 4: Technical Specifications and Regulatory Information
⽧
Section 5: Safety Information and Terms & Conditions
⽧
Section 6: Glossary and Index
Throughout the guide, you'll find tips that highlight special shortcuts and timely
reminders to help you make the most of your wireless PC Card modem and
service.
The Table of Contents and Index will help you locate specific information quickly.
The Sprint PCS Connection Manager software includes extensive online help to
guide you through the steps to use each feature.
You'll get the most out of your new Sprint PCS Connection Card if you read each
section of this document. However, if you'd like to get right to a specific feature,
simply go to that page. Follow the instructions in that section and you'll be ready
to use your card in no time.
Tip:
ii
You can view this guide online or print it to keep on hand. If you're viewing it
online, simply click a topic in the Table of Contents, or a page number in the
Index, or any page reference or section reference. The PDF automatically displays
the appropriate page.
Section 1
Sprint PCS Connection Card
Basics
Section 1A
Introducing the Sprint PCS Connection Card
In This Section
⽧
Your Sprint PCS Connection Card
⽧
CDMA Networks
⽧
Package Contents
⽧
About This Guide
This section introduces the basic features and functions of your Sprint PCS
Connection Card, what is included with your card, and how to use this guide
to get you started.
Section 1A: Introducing the Sprint PCS Connection Card
3
Your Sprint PCS Connection Card
The Sierra Wireless AirCard 580 wireless WAN modem is a dual-band wireless PC
Card for cellular and North American PCS networks. It enhances the functionality
of your mobile computing devices by adding wireless data and 2-way messaging.
This card allows you to do the following (subject to feature availability), without
using a wireline phone or network:
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Connect to the Internet, VPN, and corporate networks
䢇
Send and receive email
䢇
Receive short text (Web) messages
Your Sprint PCS Connection Card fits into a Type II PC Card slot (available on most
notebook PCs).
CDMA Networks
The Sprint PCS Connection Card operates over a type of wireless network called
CDMA (Code Division Multiple Access).
To use the Sprint PCS Connection Card, you need an account that gives you access
to the CDMA network. Some features described in this manual may not be
available with your account. For details of the services and accounts available,
contact Sprint (page 27).
There are CDMA networks that operate in the frequency bands supported by
the Sprint PCS Connection Card throughout North America and parts of Latin
America, Asia, New Zealand, and Australia. However, each service provider
operates a network that covers a limited geographical area within the overall
CDMA coverage area.
The fee for service is usually higher when you are roaming (connecting to a
network other than Sprint).
Sprint has “roaming” agreements with other service providers, so that you can get
service outside of the coverage area of the PCS Vision network. For example,
assuming you live in Seattle and travel frequently to Vancouver, you can obtain an
account with a service provider in Seattle that has a roaming agreement with a
service provider in Vancouver. You would then have local service in Seattle, and
roaming service in Vancouver. (There may be additional charges for roaming
service.)
4
Section 1A: Introducing the Sprint PCS Connection Card
CDMA technology provides a variety of connectivity features, depending on your
Sprint account:
䢇
1xEV-DO supports Internet connections with data rates up to 2.4 Mbps
(downlink from the network) and 153.6 kbps (uplink to the network). Average
data rates are roughly 700 kbps (downlink from the network) and 153.6 kbps
(uplink to the network). Actual speed depends on the network conditions.
䢇
1X supports Internet connections with data rates up to 153.6 kbps (downlink
from the network) and 76.8 kbps (uplink to the network). Actual speed depends
on the network conditions.
You can set Sprint PCS Connection Manager to automatically establish a
Sprint PCS Vision (1xEV-DO or 1X) packet data connection when it starts. If the
packet data connection is lost, the connection is restarted automatically. This
provides an “always-on” network connection (as far as permitted by network
coverage). Once the connection is established, you can open your browser and
connect to any web site that is accessible through the Internet, or access other
Internet services (such as e-mail).
The connection is “active” when data transmission is occurring. If data
transmission stops for a period of time (determined by the network), the
connection becomes “dormant”; see page 35.
Tip: More information about CDMA networks is available on the CDMA Development
Group Web site, www.cdg.org.
Tip: For pointers on optimizing your settings, see “How can I optimize my settings to
achieve the fastest speeds and conserve data when accessing my corporate
network?” on page 71.
Package Contents
Your Sprint PCS Connection Card package contains the following components:
䢇
Sprint PCS Connection Card by Sierra Wireless (Model AirCard 580)
䢇
Getting Started guide
䢇
Installation CD containing the Sprint PCS Connection Manager software and
this document
䢇
Warranty card
Section 1A: Introducing the Sprint PCS Connection Card
5
About This Guide
This user's guide is designed to provide you with all the information you need to
install and use your Sprint PCS Connection Card by Sierra Wireless (AirCard 580).
Note: The comprehensive Getting Started guide that comes with the
Sprint PCS Connection Card should be sufficient for most installations.
6
䢇
Section 1 (which you are reading) gives you an overview of the Sprint PCS
Connection Card (AirCard 580).
䢇
Section 2 provides step-by-step instructions for installing the Sprint PCS
Connection Card and Sprint PCS Connection Manager software (page 13).
䢇
Section 3 provides step-by-step instructions on using the card (page 29).
䢇
Section 4 provides electrical, radio frequency, and other parameters of the
Sprint PCS Connection Card for those who require technical information, as
well as regulatory information (page 77).
䢇
Section 5 provides important safety and liability information and the Terms and
Conditions of use for the Sprint PCS Connection Card (page 91).
䢇
Section 6 include a glossary (page 107) and index (page 111).
Section 1A: Introducing the Sprint PCS Connection Card
S e c ti o n 1 B
Getting Started With Your Sprint PCS Connection Card
In This Section
⽧
Getting Started
⽧
System Requirements
⽧
The Sprint PCS Connection Card Software
⽧
Care and Maintenance
This section describes the basics of getting started with your Sprint PCS
Connection Card, and how to look after your Sprint PCS Connection Card.
Section 1B: Getting Started With Your Sprint PCS Connection Card
7
Getting Started
CAUTION:
Do not insert the Sprint PCS Connection Card into the PC Card slot
until you have installed and run Sprint PCS Connection Manager
software, and the software displays “Insert Your Card”.
Before you begin using your AirCard 580 Sprint PCS Connection Card, you must:
1. Check that your notebook has the system requirements listed on page 8
(“System Requirements”).
2. Install the Sprint PCS Connection Manager software, located on the
installation CD, onto your Notebook PC. See page 16.
3. After you restart your computer, start Sprint PCS Connection Manager.
4. Insert the Sprint PCS Connection Card; this installs the drivers for the card. See
page 20.
5. Activate your Sprint PCS account and configure the Sprint PCS Connection
Card to use your account (unless the card has been pre-activated). See
page 24.
System Requirements
The AirCard 580 Sprint PCS Connection Card is supported on:
䢇
Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),
with high encryption support (see “High Encryption Requirements” on page 9)
䢇
Windows XP (Home and Professional versions)
Subject to feature availability, the AirCard software supports Outlook integration,
allowing you to read SMS messages in Outlook. To use Outlook integration, you
require:
䢇
Windows 2000 or XP, and
䢇
Outlook 2000 or newer (Outlook Express is not supported).
On Windows 2000 and XP, the AirCard software also allows you to monitor
connections with a WiFi network adapter.
8
Section 1B: Getting Started With Your Sprint PCS Connection Card
To install and run the Sprint PCS Connection Card and accompanying Sprint PCS
Connection Manager software, you require the system resources shown in the
following table.
Card slots
One Type II PCMCIA (PC Card) slot
Communications ports
1 available
Disk drive
CD-ROM
I/O resources
1 IRQ, 40 bytes I/O space
Memory
32 MB
Disk space
20 MB
High Encryption Requirements
Depending on your configuration, an IOTA session may automatically start as part
of the installation/activation process. IOTA requires high-security 128-bit
encryption, to establish a secure Internet connection to the CDMA network.
If you are running Windows XP, your computer should already include highsecurity 128-bit encryption.
If you are running Windows 2000 with Internet Explorer
1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet
Explorer, select Help > About Internet Explorer.
If you see a line “Cipher Strength: 128-bit”, then the High Encryption Pack is
installed. Proceed to step 2.
If the High Encryption Pack is not installed, download and install it
(www.microsoft.com/windows2000/downloads/recommended/encryption).
2. If your version of Internet Explorer is earlier than 5.5, download and install the
latest version (www.microsoft.com/windows/ie/downloads).
Section 1B: Getting Started With Your Sprint PCS Connection Card
9
If you are running Windows 2000 with Netscape Communicator
Ensure your version of Netscape Communicator is 4.7 or higher.
To verify that your version supports 128-bit encryption:
1. In Navigator, select Help > About Navigator.
– or –
In Netscape Communicator, select Help > About Communicator.
2. See the section “Contains encryption software from RSA Data Security, Inc.”
If the next paragraph states “This version supports U.S. security”, you have
128-bit security.
If the paragraph states that you have International security, you have 40-bit
security. Download a version that supports 128-bit security.
The Sprint PCS Connection Card Software
The Sprint PCS Connection Card comes with the following software:
䢇
Sprint PCS Connection Manager, which allows you to manage the card's actions
and monitor your connections.
䢇
The driver software that forms the interface between the Sprint PCS
Connection Card and your Windows operating system.
Before you insert the Sprint PCS Connection Card for the first time, you must
install and then run the Sprint PCS Connection Manager software. The driver
software is installed the first time you insert the card into your computer.
Detailed instructions are provided, beginning on page 16.
10
Section 1B: Getting Started With Your Sprint PCS Connection Card
Care and Maintenance
As with any electronic device, the Sprint PCS Connection Card must be handled
with care to ensure reliable operation. Follow these guidelines in using and storing
the card:
䢇
Do not apply adhesive labels to the card, as they may cause the card to become
jammed inside the card slot.
䢇
The card should fit easily into your PC slot. Forcing the card into a slot may
damage connector pins.
䢇
Protect the card from liquids, dust, and excessive heat.
䢇
When not installed in your computer, store the card in a safe place.
䢇
When storing or transporting your computer, remove the Sprint PCS Connection
Card.
䢇
Optimal signal strength is usually obtained when the antenna is perpendicular
to the card (see the picture below). The antenna should bend easily at the
hinge. Do not forcefully bend the antenna.
䢇
When removing your Sprint PCS Connection Card, always grip it by the sides of
the card rather than the top. Never insert or remove the card while holding the
antenna, as this action will damage the card.
䢇
Do not use the Sprint PCS Connection Card with a handheld computer; it is only
designed for notebook computers running Windows® 2000 or XP.
䢇
If driving or operating a vehicle, do not handle or operate the Sprint PCS
Connection Card. Doing so may distract you from properly operating the
vehicle. In some states and provinces, operating communication devices while
in control of a vehicle is a criminal offense.
Section 1B: Getting Started With Your Sprint PCS Connection Card
11
12
Section 2
Installing the Sprint PCS
Connection Card
Section 2A
Installing the Software
In This Section
⽧
Getting Started
This section explains how to install your Sprint PCS Connection Manager software.
The process may vary, depending on the operating system that you are running.
Section 2A: Installing the Software
15
Getting Started
NOTE:
For comprehensive instructions on installing the Sprint PCS Connection
Manager software and activating the card, see the Getting Started guide.
Before you can use your Sprint PCS Connection Card, you must first install the
card's software and configure the card for your computer. The installation process
consists of:
䢇
Software installation - Installing the Sprint PCS Connection Manager software on
your computer (described in this section).
䢇
Card insertion and driver installation - Starting the Sprint PCS Connection
Manager software and inserting the Sprint PCS Connection Card, which
automatically installs the drivers on your computer.
䢇
Card activation and provisioning - Activating your Sprint PCS account and
configuring your Sprint PCS Connection Card to use your account (see “Setting
Up Service” on page 23).
CAUTION:
Do not insert the Sprint PCS Connection Card into your PC Card slot before
installing the software.
NOTE:
If you’re running Windows 2000, you must be logged in with administrative
privileges to install the software. If you’re running Windows XP, you may
require administrative privileges, depending on your XP settings.
1. If the installation CD is not already in your CD-ROM drive, insert it.
The CD should autostart.
If the CD does not autostart, select Start > Run and enter d:\AC580SCM.Msi,
where d is the drive letter of your CD-ROM drive.
16
Section 2A: Installing the Software
2. Use the Next and Back buttons to navigate through the wizard noting the
following:
䡲
You must select I accept the terms in the license agreement to indicate your
acceptance of the terms of the license agreement to proceed with the
installation.
䡲
Use the default settings for the Destination Folder unless you have special
requirements and an advanced understanding of PC configuration. (The
Destination Folder dictates where the software is installed.)
䡲
To install the optimization software (optional; this software can increase
your perceived system speed), in the Installation Options window, select
the check box for the Optimization Client.
3. At the end of the installation, you will be prompted to restart your computer.
Ensure you save your work in other applications, if applicable.
4. When the “Installation Complete!” window is displayed, click Restart, to
restart Windows.
5. When Windows has restarted, run Sprint PCS Connection Manager
(double-click the program's icon
on your desktop).
6. Once Sprint PCS Connection Manager displays “Insert Your Card”, insert the
card into the PC Card slot (see page 20).
Windows will detect the card and install the drivers for it. This may take a few
minutes. Once completed, Sprint PCS Connection Manager should display
“Disconnected”.
NOTE:
If you have an older version of Sprint PCS Connection Manager and are
experiencing problems during installation, use the Add/Remove Programs
Utility (see page 47) to remove the older version of Sprint PCS Connection
Manager. Then reinstall the current version of Sprint PCS Connection
Manager from the Installation CD.
Proceed to configure the Sprint PCS Connection Card to use your account (if it was
not pre-activated); see “Activating and Using Sprint PCS Service” on page 24. If
your card is pre-activated, then you are ready to connect to the network; to learn
about using the software, proceed to “Your Sprint PCS Connection Card:
The Basics” on page 31.
Section 2A: Installing the Software
17
18
S e c ti o n 2 B
Inserting and Removing the Sprint PCS Connection Card
In This Section
⽧
Inserting the Sprint PCS Connection Card
⽧
Removing the Sprint PCS Connection Card
This section describes how to properly insert and remove the Sprint PCS
Connection Card from your PC.
Section 2B: Inserting and Removing the Sprint PCS Connection Card
19
Inserting the Sprint PCS Connection Card
To insert the Sprint PCS Connection Card into a notebook:
1. With the picture label facing up, insert the network card into the PC Card slot.
2. Raise the antenna so that it is fully extended and pointed up at a 90° angle.
When you insert the AirCard, the following should occur:
䢇
The first time the card is inserted, Windows detects the card and installs the
drivers for it. This may take a few minutes. Once completed, Sprint PCS
Connection Manager should display “Disconnected”. To connect to the network,
click GO.
䢇
If sound effects are enabled, the PC beeps.
䢇
The PC Card icon appears in the system tray, if it is not already displayed for
another card, (and unless the feature has been disabled).
The Sprint PCS Connection Card is powered as soon as you insert it.
20
Section 2B: Inserting and Removing the Sprint PCS Connection Card
Removing the Sprint PCS Connection Card
NOTE:
Do not pull the Sprint PCS Connection Card out by the antenna.
To remove the Sprint PCS Connection Card:
1. Exit Sprint PCS Connection Manager if it is open.
2. Click the PC Card icon in the system tray to display the option to stop the card.
3. Click:
Windows XP: “Safely remove Lucent USB OpenHost Controller”
Windows 2000: “Stop Standard OpenHCD PCI to USB Host Controller”
4. If a dialog box appears notifying you that it is safe to remove the card,
click OK, or click the Close button .
5. Use the ejector to remove the Sprint PCS Connection Card from the slot. Do
not pull the Sprint PCS Connection Card out by the antenna.
Section 2B: Inserting and Removing the Sprint PCS Connection Card
21
22
Section 2C
Setting Up Service
In This Section
⽧
Activating and Using Sprint PCS Service
⽧
Preactivated Card
⽧
Non-preactivated Card: Activation Wizard
⽧
Data Provisioning (IOTA)
This section walks you through setting up service for your Sprint PCS Connection
Card, after you have installed the Sprint PCS Connection Manager software
(page 16) and inserted the Sprint PCS Connection Card.
Section 2C: Setting Up Service
23
Activating and Using Sprint PCS Service
Before using your Sprint PCS Connection Card, you must have a Sprint PCS
wireless network account set up. The process of setting up an account is called
activation.
When the Sprint PCS Connection Card is inserted and Sprint PCS Connection
Manager is started, it will detect if the card has been configured with an account
(“preactivated”). If it has not, the Activation Wizard starts automatically.
Preactivated Card
If you received your Sprint PCS Connection Card in the mail or purchased it at a
Sprint Store, it probably has already been activated.
To prevent unauthorized use, preactivated cards may have been set with a security
lock. If so, Sprint PCS Connection Manager displays the message “Card Locked”.
To unlock your Sprint PCS Connection Card:
1. Click the
Manager.)
icon. (If is not visible, click
to expand Sprint PCS Connection
2. In the Enter User Lock Code window, enter your four-digit lock code, and click
OK. For security purposes, the code is not visible as you type.
Tip:
If you can’t recall your lock code, try using the last four digits of either your
Social Security number or Sprint PCS Phone Number, or try 0000. If none of
these work, call Sprint Customer Service at 1-888-211-4PCS (4727).
After unlocking your preactivated Sprint PCS Connection Card, it is ready for use.
See “Using the Sprint PCS Connection Card” on page 29.
Non-preactivated Card: Activation Wizard
If your card is not preactivated, please see the Getting Started guide included with
your card.
If your Sprint PCS Connection Card is not preactivated, Sprint PCS Connection
Manager automatically detects that no account has been configured when you
run it for the first time. It then runs the Activation Wizard to guide you through
the activation and configuration process.
To set up your account, you will be contacting Sprint.
24
Section 2C: Setting Up Service
Before you call Sprint, have these things ready:
䢇
Your Sprint PCS Connection Card
䢇
Your Social Security number or Tax ID number
䢇
Your billing address
䢇
Your driver’s license number
䢇
The city and state where the device will be primarily used
䢇
A pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
䢇
Your card's activation code (gives you access to configure the account)
䢇
Your card's phone number (MDN)
䢇
Your card's MSID (Mobile System ID) code, used for WLNP (Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1. Ensure the Sprint PCS Connection Card is inserted, and Sprint PCS Connection
Manager is running. If Sprint PCS Connection Manager is not running, select
Start > Programs > Sprint > Sprint PCS Connection Manager (AirCard 580).
Sprint PCS Connection Manager should display “Disconnected”.
2. If Sprint PCS Connection Manager displays “Card Locked”, unlock the card
(page 45).
3. Start the Activation Wizard: select MENU > Settings > Sprint PCS Vision - Sierra
Wireless > Activation Wizard.
Once the Activation Wizard is running:
1. To begin activation of the Sprint PCS Connection Card, click Next.
2. Call Sprint at the phone number listed on the screen. Click Next.
3. Give the account representative your ESN (Electronic Serial Number) number
as displayed by the Activation Wizard. Enter the activation code provided by
the account representative and click Next.
Section 2C: Setting Up Service
25
4. Enter the phone number (no spaces or hyphens) and, if not the same value as
the phone number, the MSID value given by the account representative, then
click Next.
A confirmation window will be displayed.
5. Confirm with the service representative that the information is correct. If it is,
click Yes. If it isn't, click No, and re-enter the information.
6. Click Finish to close the Activation Wizard.
7. Wait a few moments for the Sprint PCS Connection Card to automatically
reset. Depending on your configuration, an IOTA session may automatically
start (“Data Provisioning [IOTA]”, below).
After Sprint sets up your account on the network, your Sprint PCS Connection Card
should be configured and ready for use.
Data Provisioning (IOTA)
IOTA (Internet Over The Air), supported by some service providers (including
Sprint), is an automated feature to perform account setup for you by making a
connection to the CDMA network and using a secure Internet connection to
download account parameters to your Sprint PCS Connection Card. To make this
secure connection, IOTA requires that your computer support 128-bit encryption
(see “High Encryption Requirements” on page 9).
Depending on your configuration, the first time Sprint PCS Connection Manager
detects the activated card, an IOTA session may automatically start, during which
status messages (“Updating User Profile…”) are displayed.
After this first activation, there may be changes to your account that require
updating the parameters in the Sprint PCS Connection Card. If this is needed:
1. In the Device Info & Diagnostics window (page 64), click Update Data Profile.
(If this button is not displayed, eject and re-insert the card.)
2. In the IOTA Provisioning window, click Yes.
Your Sprint PCS Connection Card then retrieves the updates to your data services
account.
Once the updates are successful, Sprint PCS Connection Manager is displayed
(“Disconnected”). You can now connect to the network.
26
Section 2C: Setting Up Service
Section 2D
Getting Help
In This Section
⽧
Visit Our Web Site
⽧
Contact Sprint Customer Service
⽧
Troubleshooting
This section describes where you can find more information on Sprint PCS
Services, options, and troubleshooting problems you have encountered.
Section 2D: Getting Help
27
Visit Our Web Site
Stop by www.sprint.com and log on to get up-to-date information on Sprint PCS
Services, options and more.
You can also:
䢇
Review coverage maps
䢇
Access your account information
䢇
Add additional options to your service plan
䢇
Check out frequently asked questions
䢇
And more
Contact Sprint Customer Service
You can reach Sprint Customer Service by:
䢇
Logging on to your account at www.sprint.com
䢇
Calling us toll-free at 1-888-211-4PCS (4727)
䢇
Writing to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742
Troubleshooting
The Online Help for Sprint PCS Connection Manager (see page 43) includes
descriptions of most common error messages. Look in the Contents under
Troubleshooting.
For help with other problems:
䢇
See “Troubleshooting Tips” on page 73.
䢇
Consult the Sierra Wireless web site at www.sierrawireless.com, where you will
find an extensive knowledge base that can be searched to address most
problems, and the Installation Troubleshooting wizard (in the Support &
Download section).
䢇
Contact Sprint as noted above.
28
Section 2D: Getting Help
Section 3
Using the Sprint PCS
Connection Card
Section 3A
Your Sprint PCS Connection Card: The Basics
In This Section
⽧
Sprint PCS Connection Manager
⽧
Starting Sprint PCS Connection Manager
⽧
Start Sprint PCS Connection Manager Automatically
⽧
Sprint PCS Connection Manager Window
⽧
Connection States
⽧
System Tray Connection States
⽧
Determining the Type of Coverage
⽧
Controlling the Sprint PCS Connection Manager Window
⽧
Launching a Sprint PCS Vision Connection
⽧
Viewing the Amount of Data Transferred
⽧
Ending a Connection
⽧
Online Help
⽧
Displaying Your Phone Number
⽧
Security
⽧
Accessing Links
⽧
Uninstalling the Sprint PCS Connection Manager Software
Your Sprint PCS Connection Card is packed with features that simplify your life and
expand your ability to stay connected to the people and information that are
important to you. This section guides you through the basic features of your
Sprint PCS Connection Card.
Section 3A: Your Sprint PCS Connection Card: The Basics
31
Sprint PCS Connection Manager
Sprint PCS Connection Manager is the application that allows you to manage and
monitor the high-speed Sprint PCS Vision (1X and 1xEV-DO) connection to the
Sprint PCS Vision network. You use Sprint PCS Connection Manager to:
䢇
Determine your signal strength and other network connection parameters (page 33)
䢇
Initiate data calls (page 41)
䢇
View call statistics (page 62) and messages (page 35)
䢇
Customize features and options (page 54)
Starting Sprint PCS Connection Manager
To start Sprint PCS Connection Manager:
1. Ensure the Sprint PCS Connection Card is inserted into the PC Card slot of your computer.
2. Adjust the antenna: optimal signal strength is usually obtained when the
antenna is perpendicular to the card.
3. Double-click the program's icon
on your desktop, or:
(Windows XP:) From the Start menu on your Windows desktop, select
Sprint PCS Connection Manager (AirCard 580), or select
All Programs > Sprint > Sprint PCS Connection Manager (AirCard 580)
(Windows 2000:) From the Start menu on your Windows desktop, select
Programs > Sprint > Sprint PCS Connection Manager (AirCard 580)
When Sprint PCS Connection Manager is running, it places an icon
system tray, usually at the right end of the taskbar. (See page 38.)
Tip:
32
in the
You can also set Sprint PCS Connection Manager to launch automatically
whenever Windows starts (page 33).
Section 3A: Your Sprint PCS Connection Card: The Basics
Start Sprint PCS Connection Manager Automatically
To set Sprint PCS Connection Manager to start automatically (when Windows starts):
䊳
From the General option of the Settings window (page 55), select Launch when
Windows starts.
Note:
Changes to this setting apply only after you restart Windows.
Tip:
You can also set the Sprint PCS Vision connection to launch automatically
whenever available (see “GO automatically when ready” on page 58). These
two settings can provide an “always-on” connection, as long as you have
Sprint PCS Vision network coverage.
Sprint PCS Connection Manager Window
Menu
Message area
Indicator area
Minimize
Show/
hide
details
Exit
Establish/
cancel a
connection
The text (for example, “Connected” shown in the screenshot above) and icon(s) in
Sprint PCS Connection Manager indicate the connection state (page 35), and also
(only when Disconnected) the lock state (page 43) (locked
Section 3A: Your Sprint PCS Connection Card: The Basics
or unlocked
).
33
Sprint PCS Connection Manager may display, depending on the connection state,
some of the following icons:
CDMA network signal strength, indicated by the number of bars.
The ToolTip indicates the type of coverage you have (for example,
1X or 1xEV-DO), and the signal strength, in dBm.
1xEV-DO transmit/receive icon: a data connection is active.
The up arrow is black and animated (for example:
is being transmitted to the network.
) when data
The down arrow is black and animated (for example:
data is being received from the network.
) when
1xEV-DO transmit/receive icon: the data connection is dormant.
The up and down arrows are gray.
1X transmit/receive icon: a data connection is active.
The up arrow is black and animated when data is being
transmitted to the network.
The down arrow is black and animated when data is being
received from the network.
1X transmit/receive icon: the data connection is dormant. The up
and down arrows are gray.
Data optimization/compression is in use (page 59).
Sprint PCS Connection Manager has the following buttons and text:
䢇
Menu or the
(page 50).
button — Displays the Sprint PCS Connection Manager menu
䢇
— Expands Sprint PCS Connection Manager and displays the amount of
data transferred (when Connected), or, when Disconnected, the lock status of
your card (locked
or unlocked
).
䢇
(Displayed when Sprint PCS Connection Manager is expanded) — Hides the
amount of data transferred and the lock status of your card.
䢇
(upper right corner of the window) — Minimizes Sprint PCS Connection
Manager (page 40).
34
Section 3A: Your Sprint PCS Connection Card: The Basics
䢇
— Exits Sprint PCS Connection Manager.
䢇
GO — Starts the Sprint PCS Vision connection (page 41).
䢇
Stop — Ends the connection. (Visible when a connection is established.)
Connection States
Sprint PCS Connection Manager can display various connection/interaction states,
including:
䢇
Insert Your Card
䢇
Initializing
䢇
Updating User Profile… (See “Data Provisioning [IOTA] on page 26.)
䢇
Searching for service...
䢇
Disconnected
䢇
Connecting
䢇
Authenticating
䢇
Connected
䢇
Card Locked
Note:
The system tray icon also indicates the connection state (page 16).
Insert Your Card
Sprint PCS Connection Manager did not detect a Sprint PCS Connection Card. The
GO button is unavailable.
Insert the Sprint PCS Connection Card. If it is already inserted, eject and reinsert it;
wait a few moments. If this message is still displayed, uninstall (page 47) and
reinstall Sprint PCS Connection Manager, or contact Sprint (page 27).
Section 3A: Your Sprint PCS Connection Card: The Basics
35
Initializing
Sprint PCS Connection Manager is attempting to establish communication with
the Sprint PCS Connection Card.
Searching for service...
Sprint PCS Connection Manager is determining whether 1X/1xEV-DO service is
available.
Disconnected
Sprint PCS Connection Manager is ready to make a connection to the network. The
GO button is available, and the signal strength icon
Connection Manager is expanded, the lock icon (
and, if Sprint PCS
or
) are visible.
To connect to the network, click GO.
Connecting
Sprint PCS Connection Manager is establishing a connection to the network.
Authenticating
The network is authenticating your user name and password.
36
Section 3A: Your Sprint PCS Connection Card: The Basics
Connected
The connection is established. In addition to the signal strength icon
transmit/receive icon (
for 1xEV-DO;
optimization/compression is in use,
, the
for 1X) is also displayed. If image
is also displayed (page 59).
If you expand Sprint PCS Connection Manager (
transferred is shown. (See note on page 42.)
), the amount of data
To end the connection, click Stop.
Card Locked
The card is locked. To use most of the features, you must unlock the card (page 45).
Section 3A: Your Sprint PCS Connection Card: The Basics
37
System Tray Connection States
Sprint PCS Connection Manager has an associated icon
system tray. The icon reflects the connection state.
that appears in the
Sprint PCS Connection Manager is not ready to connect to the
network.
Disconnected — Sprint PCS Connection Manager is ready to make a
connection to the network (page 36), or
Connecting — Sprint PCS Connection Manager is making a
connection to the network (page 36).
Connected — Connection is established to the network; data
transfer is in progress (page 37).
Dormant — Connection is established, but no data transfer is
taking place.
Clicking the system tray icon toggles between displaying and minimizing
Sprint PCS Connection Manager.
Right-clicking the icon displays the shortcut menu (page 52).
Determining the Type of Coverage
The ToolTip over the signal strength indicator
indicates the type of coverage
you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):
Tip:
38
The type of coverage is also displayed in the lower left part of the Device Info
& Diagnostics window under “Network Service” (page 65).
Section 3A: Your Sprint PCS Connection Card: The Basics
Controlling the Sprint PCS Connection Manager Window
Expanding Sprint PCS Connection Manager
Sprint PCS Connection Manager has two views: expanded, and non-expanded.
Non-expanded view:
To expand Sprint PCS Connection Manager, click
. Sprint PCS Connection
Manager now also displays the amount of data transferred during the current
connection, and (only when Disconnected) the lock state of the card (locked
unlocked
or
).
To change back to non-expanded view, click
.
Section 3A: Your Sprint PCS Connection Card: The Basics
39
Minimizing Sprint PCS Connection Manager
To save space on your screen for other programs, you can minimize the Sprint PCS
Connection Manager:
䊳
Click
(in the upper right corner of Sprint PCS Connection Manager).
– or –
Click the Sprint PCS Connection Manager icon
in the system tray.
– or –
Right-click the system tray icon and select Close Sprint PCS Connection Manager.
You can use the system tray icon to monitor the connection state (page 38).
Tip:
You can set Sprint PCS Connection Manager to start minimized. (See “Start
in system tray” on page 56.)
Tip:
You can prevent Sprint PCS Connection Manager from minimizing by setting
“Always on top” (page 56).
Restoring Sprint PCS Connection Manager
To restore Sprint PCS Connection Manager when it is minimized:
䊳
Click the Sprint PCS Connection Manager icon
in the system tray.
– or –
Right-click the system tray icon and select Open Sprint PCS Connection Manager.
Exiting Sprint PCS Connection Manager
To exit Sprint PCS Connection Manager:
䊳
In Sprint PCS Connection Manager, click Menu > Exit, or click the
button,
– or –
Right-click the Sprint PCS Connection Manager icon
from the shortcut menu, select Exit.
in the system tray and,
If a connection is in progress, a window is displayed asking whether you want to
disconnect the call. To end the connection and close Sprint PCS Connection
Manager, you must click Yes.
Sprint PCS Connection Manager exits, and the Sprint PCS Connection Manager
icon disappears from the system tray.
40
Section 3A: Your Sprint PCS Connection Card: The Basics
Launching a Sprint PCS Vision Connection
To launch a Sprint PCS Vision connection:
䊳
In Sprint PCS Connection Manager, click GO. (If GO is unavailable, see “GO
Button Is Unavailable” on page 75.)
When the connection is successfully established, the Sprint PCS Network welcome
screen appears (unless you have turned off the display of the welcome screens;
see “Always show Welcome screens” on page 58).
Sprint PCS Connection Manager displays “Connected” (page 37).
You can now use your web browser, perform data transfers, and so on.
To monitor the status of the connection, you can use the text (page 35) and icons
(page 33) in Sprint PCS Connection Manager, and the icon in the system tray
(page 38). You can also view the amount of data transferred (page 42).
Tip:
You can also set the Sprint PCS Vision connection to launch automatically
whenever available (see “GO automatically when ready” on page 58). If you
also set Sprint PCS Connection Manager to launch automatically whenever
Windows starts (see “Launch when Windows starts” on page 56), this can
provide an “always-on” connection, as long as you have Sprint PCS Vision
network coverage.
Section 3A: Your Sprint PCS Connection Card: The Basics
41
Viewing the Amount of Data Transferred
Note:
Even though the number of bytes sent/received is displayed while the
connection is running, this is not necessarily the actual amount of data
being transmitted across the network. Do not use this information to estimate
billing.
To view the number of bytes sent/received during the current connection:
䊳
If Sprint PCS Connection Manager is not expanded, click the
button.
The number of bytes sent/received during the current connection is displayed, in
three significant digits (such as 581 kb, 1.23 Mb, 1.81 Mb).
Once you end the connection, the figures are set to zero.
To hide the part of Sprint PCS Connection Manager that displays this information,
click the
button.
Ending a Connection
To end a connection:
䊳
In Sprint PCS Connection Manager, click STOP.
If you exit Sprint PCS Connection Manager while a connection is in progress, a
window is displayed asking whether you want to disconnect the call. By clicking
Yes, you can end the connection and exit Sprint PCS Connection Manager. (See
“Exiting Sprint PCS Connection Manager” on page 40.)
42
Section 3A: Your Sprint PCS Connection Card: The Basics
Online Help
Sprint PCS Connection Manager includes extensive online help to provide
operating hints and step by step instructions for getting the most from your
Sprint PCS Connection Card.
You can access online help in several ways:
䢇
Press <F1> in any window.
䢇
From the Sprint PCS Connection Manager window, select MENU > Help.
䢇
Right-click the system tray icon
䢇
Click the Help button available in many windows.
and select Help.
The help file has a table of contents and an index.
Displaying Your Phone Number
You can view your phone number in the Device Info & Diagnostics window
(Menu > Device Info & Diagnostics).
Security
When Disconnected, you can lock your Sprint PCS Connection Card so that others
cannot use the card and account. A four-digit lock code is needed to unlock
the card.
You can set the Sprint PCS Connection Card to lock:
䢇
Whenever Sprint PCS Connection Manager is started (page 45), or
䢇
Immediately (without restarting Sprint PCS Connection Manager) - useful if you
are lending your Sprint PCS Connection Card and PC or leaving it for a short
time (page 44).
Initial Lock Code
The initial lock code value is determined by your service provider.
For service provider configurations that do not require account activation, a
default lock code is set at the factory to a value determined by the service provider.
For assistance, contact Sprint (page 27).
Section 3A: Your Sprint PCS Connection Card: The Basics
43
Configurations that use the Activation Wizard set the initial lock code to the last
four digits of your account phone number whenever a new phone number is
activated.
After activation, you can change the lock code (page 46) from the initial value to
any four-digit code you choose. (See “Warning Regarding the Lock Code” below.)
Note:
The security lock code is reset to the last four digits of the phone number
whenever an account is activated. This may change a custom value you
have set.
Warning Regarding the Lock Code
If you lock the Sprint PCS Connection Card and forget the lock code, you will not be
able to use the card until you receive assistance from Sprint.
Behavior When the Sprint PCS Connection Card Is Locked
When the Sprint PCS Connection Card is locked, you can:
䢇
Unlock the card
When the card is locked, you cannot:
䢇
Make data connections (the GO button is unavailable)
䢇
Run the Activation Wizard
Lock the Card
Warning:
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To lock the Sprint PCS Connection Card immediately:
1. End any active connection. (You can lock the card only when Disconnected page 36.)
2. If Sprint PCS Connection Manager is not expanded, click
3. Click the
to expand it.
icon.
4. In the Enter User Lock Code window, enter the lock code, and click OK.
When the card is locked, Sprint PCS Connection Manager displays “Card Locked”,
and the lock icon is now
Tip:
44
. The GO button is unavailable.
You can also set the card to be locked upon startup of Sprint PCS Connection
Manager, as described next.
Section 3A: Your Sprint PCS Connection Card: The Basics
Lock Upon Startup of Sprint PCS Connection Manager
To set the Sprint PCS Connection Card to lock as soon as Sprint PCS Connection Manager
starts up:
1. End any active connection. (You can lock the card only when Disconnected page 36.)
2. If Sprint PCS Connection Manager is not expanded, click
3. Click the lock icon (
or
to expand it.
, depending on the current lock status).
4. In the Enter User Lock Code window, enter the lock code, and select Relock card
when program exits.
5. Click OK.
Note:
This setting takes effect only after you exit and restart Sprint PCS
Connection Manager.
Unlock the Card
When locked, Sprint PCS Connection Manager displays “Card Locked”, and the lock
icon is
.
To unlock the card:
1. If Sprint PCS Connection Manager is not expanded, click
2. Click the
to expand it.
icon.
3. In the Enter User Lock Code window, enter the lock code, and click OK.
When the card is unlocked, Sprint PCS Connection Manager no longer displays
“Card Locked”, and the lock icon is
.
Section 3A: Your Sprint PCS Connection Card: The Basics
45
Change the Lock Code
Warning:
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To change the lock code:
1. In the Sprint PCS Vision settings window, click User Lock Change.
The Change User Lock Code window is displayed:
2. Enter the current lock code.
3. Enter a new four-digit lock code.
4. Enter the new lock code for confirmation.
5. Click OK.
Accessing Links
For your convenience, Sprint PCS Connection Manager includes links to Sprint PCS
products and services. To access these links:
1. In Sprint PCS Connection Manager, click Menu.
2. Select Links.
Note:
46
From the Links menu you cannot add or remove links. To do this, use your
Web browser.
Section 3A: Your Sprint PCS Connection Card: The Basics
Uninstalling the Sprint PCS Connection Manager Software
To remove the Sprint PCS Connection Manager software from your computer, use
the Add/Remove Programs Utility built-in to your Windows Operating System.
1. Exit Sprint PCS Connection Manager (page 40).
2. Eject the Sprint PCS Connection Card. (See “Removing the Sprint PCS
Connection Card” on page 21.)
3. Go to Start > Settings > Control Panel and select
Add/Remove Programs.
The Windows Add/Remove Programs utility will start. Be sure the Change or
Remove Programs feature is selected (default).
4. From the list, select Sprint PCS Connection Manager, and click Remove.
Section 3A: Your Sprint PCS Connection Card: The Basics
47
48
S e c ti o n 3 B
Menu Options
In This Section
⽧
Sprint PCS Connection Manager Menu
⽧
System Tray Menu
This chapter describes each menu option you may encounter while using your
Sprint PCS Connection Card and the Sprint PCS Connection Manager software.
Section 3B: Menu Options
49
Sprint PCS Connection Manager Menu
Clicking Menu or the
button, located in the upper left corner of Sprint PCS
Connection Manager, displays the Sprint PCS Connection Manager menu.
Note:
Depending on your configuration and settings, not all menu options as
described here might be shown or enabled.
Tip:
You can also display the menu by positioning the cursor over the Menu text
or
button and then pressing the spacebar or Enter key on your keyboard.
To hide the menu, press Esc, or click outside of the menu.
The following table describes the menu options:
Menu Item
Description
Alert Log
View a record of all alerts (for example, connection errors) that
have been received while establishing and maintaining
connections.
See “Viewing Alerts” on page 63.
Connection
History
View a record of connections established using your
Sprint PCS Connection Card. (Unavailable if the Connection
History is empty, or if Keep Connection History [page 56] is not
selected.)
See “Viewing the Connection History” on page 62.
50
Section 3B: Menu Options
Menu Item
Description
Device Info &
Diagnostics
View information about your Sprint PCS Connection Card, and
run diagnostic tests.
See “Running Diagnostics” on page 64.
Software
Updates
Retrieve updates for Sprint PCS Connection Manager and your
Sprint PCS Connection Card.
See “Updating the Software” on page 66.
Links
Access links to Sprint PCS products and services.
See “Accessing Links” on page 46.
Help
Display the online Help, which has operating hints and step by
step instructions for getting the most from your
Sprint PCS Connection Card.
See “Online Help” on page 43.
About
Sprint PCS
Connection
Manager
Display brief information about the Sprint PCS Connection
Manager software. To close the window, click anywhere inside it.
Settings
Change the settings for Sprint PCS Connection Manager.
Contains submenu items:
Exit
See “About Sprint PCS Connection Manager” on page 67.
䢇
General: See “General Settings” on page 55.
䢇
Sprint PCS Vision - Sierra Wireless: See “Sprint PCS Vision
Settings” on page 57.
䢇
Optimization: See “Optimization Settings” on page 59.
Exits Sprint PCS Connection Manager.
Section 3B: Menu Options
51
System Tray Menu
When you right-click the system tray icon
, a shortcut menu is displayed:
The following table describes the menu options:
Menu Item
Description
Open/Close
Sprint PCS
Connection
Manager
Minimizes Sprint PCS Connection Manager (Close), or restores
(Open) if Sprint PCS Connection Manager is minimized.
Help
Display the online Help.
About
Sprint PCS
Connection
Manager
Display brief information about the Sprint PCS Connection
Manager software. To close the window, click anywhere inside it.
Exit
Exits Sprint PCS Connection Manager.
52
Section 3B: Menu Options
Section 3C
Changing the Settings of Sprint PCS Connection
Manager
In This Section
⽧
Settings Window
⽧
General Settings
⽧
Sprint PCS Vision Settings
⽧
Optimization Settings
This chapter describes the windows from which you can change the settings for
Sprint PCS Connection Manager.
Section 3C: Changing the Settings of Sprint PCS Connection Manager
53
Settings Window
From the Settings window, you can specify the settings for Sprint PCS Connection
Manager.
1. In Sprint PCS Connection Manager, click Menu.
2. Select Settings.
3. From the drop-down list, select one of the following categories of settings:
䡲
General (general behavior of Sprint PCS Connection Manager)
䡲
Sprint PCS Vision - Sierra Wireless (behavior of your Sprint PCS Vision
connection)
䡲
Optimization (bandwidth optimization level used by your Sprint PCS Vision
connection)
4. Make the appropriate changes to the settings.
5. To change other settings, repeat steps 3 and 4.
6. Click OK.
Note:
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint PCS Connection Manager.
Tip:
You can also access the Settings window from the Connection History
window: click File > Settings.
54
Section 3C: Changing the Settings of Sprint PCS Connection Manager
General Settings
From the General option of the Settings window, you can specify settings that
affect the general behavior of Sprint PCS Connection Manager.
Section 3C: Changing the Settings of Sprint PCS Connection Manager
55
The following table describes the options:
Menu Item
Description
Play sound
effects
Play a clicking sound whenever an action is made in Sprint PCS
Connection Manager.
Always on
top
Keep Sprint PCS Connection Manager visible on your screen
regardless of what applications are open.
Start in
system tray
Have Sprint PCS Connection Manager start (minimized) in the
system tray on startup. (See “Restoring Sprint PCS Connection
Manager” on page 40.)
Keep
Connection
History
Have Sprint PCS Connection Manager keep a log of your data
connections (page 62).
Launch when
Windows
starts
Have Sprint PCS Connection Manager start automatically (when
Windows starts).
Check for
updates once
per month
Have Sprint PCS Connection Manager automatically check for
software updates (page 66).
Check Now
Check for software updates immediately.
Tip: You can also set the Sprint PCS Vision connection to launch
automatically whenever available (see “GO automatically when ready”
on page 58). These two settings can provide an “always-on”
connection, as long as you have Sprint PCS Vision network coverage.
Note: During the software update, Sprint PCS Connection Manager
will exit. Before you initiate the software update, finish any web
browsing, data transfers, and so on.
Note:
56
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint PCS Connection Manager.
Section 3C: Changing the Settings of Sprint PCS Connection Manager
Sprint PCS Vision Settings
From the Sprint PCS Vision option of the Settings window, you can change the
behavior of your Sprint PCS Vision connection.
Section 3C: Changing the Settings of Sprint PCS Connection Manager
57
The following table describes the options:
Menu Item
Description
Always show
Welcome
screens
Display a welcome screen upon a successful connection to the
Sprint PCS Vision network.
GO
automatically
when ready
Automatically connect to the Sprint PCS Network after
Sprint PCS Connection Manager launches.
Sprint
Disallow roaming when Sprint coverage is unavailable. You will
be able to connect only when Sprint coverage is available.
Automatic
Allow roaming when Sprint coverage is unavailable.
Tip: You can also set Sprint PCS Connection Manager to start
automatically (see “Launch when Windows starts” on page 56). These
two settings can provide an “always-on” connection, as long as you
have Sprint PCS Vision network coverage.
Note: Roaming rates will apply.
Roam Only
Allow only roaming.
Note: Roaming rates will apply.
Activation
Wizard
Used only when activating a Sprint PCS Connection Card, or
when changing your card's phone number. See page 24.
User Lock
Change
Change the security lock code of the Sprint PCS Connection Card
(page 46).
58
Section 3C: Changing the Settings of Sprint PCS Connection Manager
Optimization Settings
Note:
This window is available only if the optimization client was installed (page 17).
The Sprint PCS Connection Card supports bandwidth optimization – a
combination of data compression, TCP/IP optimization and caching. When the
related software is installed, the Sprint PCS Connection Card uses bandwidth
optimization whenever possible (subject to network availability); when
optimization is in use, the
icon is displayed in Sprint PCS Connection Manager.
The improvement in your perceived system speed depends on the nature of your
application. Limitations to bandwidth optimization include minimal
improvements with email applications (page 71).
From the Optimization option of the Settings window, you can set the bandwidth
optimization level used by your Sprint PCS Vision connection.
To enable optimization:
䊳
Select Bandwidth Optimization On.
Section 3C: Changing the Settings of Sprint PCS Connection Manager
59
To adjust the level of optimization:
䊳
Use the slider (under Image Compression).
䡲
For increased system speed, move the slider towards Fastest. This may
result in a lower quality of graphics.
䡲
For the highest quality of graphics, move the slider towards Highest Quality.
This may result in a lower system speed.
Do not change the Protocol Compression settings, unless you are very familiar with
how these protocols work, or a Sprint representative instructs you to change them.
60
Section 3C: Changing the Settings of Sprint PCS Connection Manager
Section 3D
Tools
In This Section
⽧
Viewing the Connection History
⽧
Viewing Alerts
⽧
Running Diagnostics
⽧
Updating the Software
⽧
About Sprint PCS Connection Manager
This chapter describes various features you can use, to view information about the
Sprint PCS Connection Card and the Sprint PCS Connection Manager software.
Section 3D: Tools
61
Viewing the Connection History
Connection History displays a record of connections established using your
Sprint PCS Connection Card. You can sort records by connection name, to easily
distinguish between personal and business usage.
From this window you can also access the Settings window (page 54) (File >
Settings).
Note:
For connections to be recorded, Keep Connection History must be enabled
(page 56).
To view the Connection History:
1. In Sprint PCS Connection Manager, click Menu.
2. Select Connection History.
To sort the entries:
䊳
Click the button that contains the title of the column you want to sort by (you
can reverse the sort order by clicking the button again).
– or –
Click an option under the Sort menu.
To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
To copy one or more entry:
1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select
multiple entries; to select all entries, use Edit > Select All).
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email).
62
Section 3D: Tools
To delete all entries:
䊳
Click the Clear button.
To delete one or more entry:
1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select
multiple entries).
2. Select Edit > Delete.
Viewing Alerts
The Alert Log displays a record of all alerts (for example, connection errors) that
have been received while establishing and maintaining connections. You can use
the Alert Log to help isolate and resolve connection issues.
To view the Alert Log:
1. In Sprint PCS Connection Manager, click Menu.
2. Select Alert Log. (This menu option is unavailable, if the alert log is empty.)
To sort the entries:
䊳
Click the button that contains the title of the column you want to sort by (you
can reverse the sort order, by clicking the button again)
– or –
Click an option under the Sort menu.
To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
Section 3D: Tools
63
To copy one or more entry:
1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select
multiple entries; to select all entries, use Edit > Select All).
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email).
To delete all entries:
䊳
Click the Clear button.
To delete one or more entry:
1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select
multiple entries).
2. Select Edit > Delete.
Running Diagnostics
To identify problems connecting to the Sprint PCS Network, use the Device
Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your
USB port, port configuration, network signal strength, the Sprint PCS Network,
Sprint PCS Connection Manager, and more. Once the program runs a diagnostics
check, it recommends solutions.
The program also displays information such as your phone number.
Results of the diagnostics can be shared with a Sprint Customer Service Specialist,
to assist that person with troubleshooting.
To access the Device Info & Diagnostics window:
1. Ensure the Sprint PCS Connection Card is inserted.
2. In Sprint PCS Connection Manager, click Menu.
3. Select Device Info & Diagnostics.
64
Section 3D: Tools
The tests automatically execute when the window opens.
From the Device Info & Diagnostics window, you can view system information
(page 66), and save the system information to an RTF file.
From the Device Info & Diagnostics window, you can also update parameters in
your Sprint PCS Connection Card:
䊳
Click Update Data Profile. (If this button is not displayed, eject and re-insert
the card.)
Section 3D: Tools
65
Displaying System Information
The System Information window displays:
䢇
System Parameters: Information about your computer hardware and software
䢇
Installed Files: Files related to Sprint PCS Connection Manager
䢇
Device Info & Diagnostics: Information about the Sprint PCS Connection Card
(including its phone number), and results of various tests
To display system information:
1. Select Menu > Device Info & Diagnostics.
2. In the Device Info & Diagnostics window, click System Information.
To save the information to a file (for example, if you are requested to send the report to
your service provider representative):
1. In the System Information window, click Create Report.
2. Specify a file name and path.
3. Click Save.
Updating the Software
From time to time, Sprint may release updates for Sprint PCS Connection Manager
and your Sprint PCS Connection Card. These updates might add features or
improve network performance.
Note:
During the software update, Sprint PCS Connection Manager will exit.
Before you initiate the software update, finish any web browsing, data
transfers, and so on.
To update the software:
1. Ensure you have a network connection.
2. In Sprint PCS Connection Manager, click Menu. Select Software Updates.
– or –
From the General option of the Settings window (page 54), click Check Now.
You can also set the software to automatically check for updates once a month:
1. In Sprint PCS Connection Manager, click Menu. Select Settings.
2. Select Check for updates once per month.
66
Section 3D: Tools
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager window displays information about
the Sprint PCS Connection Manager software.
To display this window:
䊳
In Sprint PCS Connection Manager, click Menu, then About Sprint PCS
Connection Manager.
– or –
Right-click the Sprint PCS Connection Manager icon
in the system tray and,
from the shortcut menu, select About Sprint PCS Connection Manager.
To close this window, click anywhere inside it.
Tip:
To display more information, you can run diagnostics (page 64).
Section 3D: Tools
67
68
Section 3E
Frequently Asked Questions
In This Section
⽧
What is Sprint PCS Connection Manager?
⽧
If the connection is “always on,” am I always being billed?
⽧
How fast is the connection with Sprint PCS Connection Manager?
⽧
Can I connect to a dial-up account like AOL or EarthLink?
⽧
Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate
network through a VPN?
⽧
How can I optimize my settings to achieve the fastest speeds and conserve data
when accessing my corporate network?
⽧
Why won't my laptop go into hibernation mode when using my
Sprint PCS Connection Card?
Section 3E: Frequently Asked Questions
69
What is Sprint PCS Connection Manager?
Sprint PCS Connection Manager is software that lets you connect to the Sprint PCS
Vision Network. Sprint PCS Connection Manager takes advantage of the increased
data speeds offered by the Nationwide Sprint PCS Network.
If the connection is “always on,” am I always being billed?
No. The connection to the network goes dormant after a period of inactivity, but
the connection can be re-established faster than having to reconnect. Billing
occurs only when data is passed across the network.
How fast is the connection with Sprint PCS Connection
Manager?
The Sprint PCS Network allows you to connect to the Internet at speeds of up to
2.4 Mbps (1xEV-DO) or 144 kbps (1X). Average connection speeds are between
300 and 500 kbps for 1xEV-DO, and between 50 kbps and 70 kbps for 1X. This is
faster than a dial-up connection. Bandwidth optimization on the Nationwide
Sprint PCS Network (page 59) provides increased data throughput for certain
applications and protocols.
Can I connect to a dial-up account like AOL or EarthLink?
No. The software does not support dial-up connections.
Once I connect to the Nationwide Sprint PCS Network, how
do I access my corporate network through a VPN?
Once you complete a wireless connection, you may need to launch an extranet
client provided by your company and supply the appropriate username and
password to gain access. For support, contact your company helpdesk.
70
Section 3E: Frequently Asked Questions
How can I optimize my settings to achieve the fastest
speeds and conserve data when accessing my corporate
network?
Depending on your corporate email client, you can optimize your settings by
doing the following:
䢇
Work in “offline” mode, and connect only when you need to send or receive
e-mail.
䢇
Remove the Preview Pane, or use the AutoPreview for headers only.
䢇
Save attachments to a desktop folder and then open from that folder, rather
than opening the attachment directly from the message.
For more information, access the Microsoft whitepaper at:
www.microsoft.com/office/outlook/evaluation/perform.doc.
See also Optimization Settings (page 59).
Why won't my laptop go into hibernation mode when
using my Sprint PCS Connection Card?
If you're using Windows® 2000, you need to upgrade to Service Pack 4 from
www.microsoft.com.
Section 3E: Frequently Asked Questions
71
72
Section 3F
Troubleshooting Tips
In This Section
⽧
Problems, Causes, and Solutions
⽧
GO Button Is Unavailable
⽧
Not In Service
⽧
Cannot Connect To the Sprint PCS Vision network
⽧
Could Not Prepare Data Services
⽧
Unable To Prepare Data Services
⽧
Sprint PCS Connection Manager Stopped Working After Upgrading Windows
This section helps you diagnose and solve common problems you may experience
while using your Sprint PCS Connection Card and the Sprint PCS Connection
Manager software.
Section 3F: Troubleshooting Tips
73
Problems, Causes, and Solutions
When properly installed, the Sprint PCS Connection Card is a highly reliable
product.
Most problems are caused by one of these issues:
䢇
System resources required by the card are being used by other devices. See
“System Requirements” on page 8.
䢇
Network coverage is not available (either because you are outside the
Nationwide Sprint PCS Network or because of an account or network problem).
䢇
The driver did not install properly, due to a PC Card issue with your notebook
computer.
Tips when troubleshooting problems with your Sprint PCS Connection Card and
software:
䢇
Ensure your card is inserted, and not locked (page 44).
䢇
To determine the connection status, use the icons in the system tray (page 38),
and icons and messages in Sprint PCS Connection Manager (page 33 and
page 35).
䢇
The alert log might indicate the nature of the problem (page 63).
䢇
Run diagnostic tools supplied with Sprint PCS Connection Manager (page 64).
䢇
Check the Frequently Asked Questions (page 69).
䢇
Use the resources listed in Section 2D (page 27).
䢇
Has Sprint PCS Connection Manager stopped working after you've upgraded to
a different version of Windows (page 76)?
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service (see “Getting Help” on
page 27).
74
Section 3F: Troubleshooting Tips
GO Button Is Unavailable
Ensure the Sprint PCS Connection Card is inserted and not locked (page 44).
Not In Service
If Sprint PCS Connection Manager displays “Not in service,” try one of the
following:
䢇
Ensure the card is properly inserted into your computer.
䢇
Try re-orienting the antenna.
䢇
If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
䢇
Ensure you are within the Sprint PCS Vision network coverage area.
䢇
Check with Sprint — a network or account problem may be preventing the
Sprint PCS Connection Card from obtaining service.
Cannot Connect To the Sprint PCS Vision network
If, when trying to establish a Sprint PCS Vision connection, the connection gets
dropped as soon as it is established:
1. Select:
Windows XP: Start > Control Panel > Network Connections
Windows 2000: Start > Settings > Control Panel > Network and Dial-Up
Connections
2. Right-click Sprint PCS Vision - Sierra Wireless, and select Properties.
3. Select the Networking tab.
4. Select Settings.
5. Ensure that “Enable LCP Extensions” and “Negotiate multi-link for single link
connections” are not selected.
6. Click OK.
Could Not Prepare Data Services
See Unable To Prepare Data Services on page 76.
Section 3F: Troubleshooting Tips
75
Unable To Prepare Data Services
Note:
The message may appear as “Could not prepare data services. Please contact...”
The Sprint PCS Connection Card was unable to access the IOTA server to obtain
data account parameters for you. This may be due to poor signal strength or the
IOTA server is not responding.
䢇
Confirm you have sufficient signal strength. Try the actions listed for “Not In
Service” (page 75).
䢇
Contact Sprint for assistance (page 27).
This message may indicate that your system does not support 128-bit encryption
for high-security access to data provisioning. You will not be able to complete the
activation of data services until you upgrade your system's security (see “High
Encryption Requirements” on page 9).
Sprint PCS Connection Manager Stopped Working After
Upgrading Windows
If you upgrade to a different version of Windows, Sprint PCS Connection Manager
will not work.
Note:
After the following steps, any changes you made to Sprint PCS Connection
Manager settings will be lost; you will have to re-apply the changes.
Before you upgrade Windows, or if you've upgraded Windows and Sprint
PCS Connection Manager stopped working:
1. Uninstall Sprint PCS Connection Manager (page 47).
2. Upgrade Windows.
3. Reinstall Sprint PCS Connection Manager (page 15).
76
Section 3F: Troubleshooting Tips
Section 4
Technical Specifications and
Regulatory Information
Section 4A
Technical Specifications
In This Section
⽧
LED Operation
⽧
Radio Frequency and Electrical Specifications
⽧
Software Specifications
⽧
Environmental Specifications
⽧
Mechanical Specifications
This section describes the LED and various specifications of your Sprint PCS
Connection Card.
Section 4A: Technical Specifications
79
LED Operation
The AirCard 580 has a single red/green LED on the antenna end of the card. The
LED operates as follows:
LED Behavior
Indicates
Red, blinking slowly
The Sprint PCS Connection Card is powering up, or
no service is available. See “Not In Service” on
page 75.
Green, blinking
slowly
The Sprint PCS Connection Card has acquired a
channel on the CDMA network and is in idle mode
(no active data session is in progress).
Green, blinking
rapidly
An active data session is in progress.
Solid red
An error has occurred. Eject the Sprint PCS
Connection Card (page 21) and reinsert it.
80
Section 4A: Technical Specifications
Radio Frequency and Electrical Specifications
Approvals
Compliant with:
IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856
(CDMA 1xEV-DO), IS-866, CDMA Developers Group
FCC (ID: PNF-PC3220P)
Industry Canada
Voltage
+3.3 Vdc from PCMCIA Slot
Current
Maximum:950 mA
Typical data call current (talk mode):
370 mA (1X)
470 mA (1xEV-DO)
Standby: 110 mA (1xEV-DO/IS2000 hybrid mode)
Transmitter
power
200 mW (+23 dBm)
Transmit
PCS: 1805 to 1870 MHz
Cellular: 824 to 849 MHz
Receive
PCS: 1715 to 1780 MHz
Cellular: 868 to 894 MHz
Channel
spacing
1.25 MHz
Frequency
stability
±150 Hz
Section 4A: Technical Specifications
81
Software Specifications
CDMA
specification
IS - 2000 Release 0
Data service
IS - 707A
SMS (IS-637)
Not supported
FAX
Not supported
IOTA
Supported
OTASP (IS-683A,
IS-683B, IS-683C)
Supported
OTAPA
Supported
PRL (preferred
roaming list)
Supported
Authentication
Supported
Voice
Not supported
NAM
Single
E911 & Position
Location
Not supported
TTY/Accessibility
Not supported
Mobile IP
Supported
82
Section 4A: Technical Specifications
Environmental Specifications
Operating
temperature
-20 to +60°C (ambient, outside PCMCIA enclosure)
Storage
temperature
-30 to +65°C
Humidity
95%, non-condensing
Vibration
Per PCMCIA specification
Drop
100 cm onto vinyl covered concrete
Mechanical Specifications
Dimensions
(W x L x H)
54 mm x 116.8 mm x 11 mm
Power button
Not supported
Headset jack
Not supported
LED
Red/green
(Height of PC Card slot portion: 5mm)
Section 4A: Technical Specifications
83
84
S e c ti o n 4 B
Regulatory Information
In This Section
⽧
Regulatory Notices
⽧
Patents
⽧
Trademarks
⽧
Copyright
⽧
Limitation of Liability
⽧
Additional Information and Updates
This section contains important regulatory notices about your
Sprint PCS Connection Card, and also patent and other information.
Section 4B: Regulatory Information
85
Regulatory Notices
This device is compliant with Parts 15 and 24 of the FCC Rules. This PC Card has
been tested with the typical laptop computer with the side loading PCMCIA bay.
This PC card must not be co-located or operated in conjunction with any other
antenna or transmitter. Use of this device in any other configuration may exceed
the FCC RF Exposure compliance limit. Operation of this device is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesirable operations.
FCC guidelines stipulate that the antenna should be more than 2.5 cm (1") from
by-standers and 1.0 cm (0.39") from the user. When in use, the antenna should be
fully extended upward at a 90 degree angle.
The highest reported SAR values of the Sprint PCS Connection Card by Sierra
Wireless (AirCard 580) are:
1. Separation distance of 2.5 cm (1") to nearby persons (0.85 W/kg).
2. Direct contact to user's lap with Sprint PCS Connection Card inserted into the
bottom PC Card slot of the laptop computer with antenna in the stowed
(down) position (0.782 W/kg).
FCC ID: PNF-PC3220P
CAUTION: Unauthorized modifications or changes not expressly approved by
Sprint Communications Company L.P. could void compliance with regulatory rules
and thereby your authority to use this equipment.
WARNING (EMI) - United States FCC Information: This equipment has been tested
and found to comply with the limits pursuant to Part 15 & 24 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in an appropriate installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communication. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
86
Section 4B: Regulatory Information
䢇
Reorient or relocate the receiving antenna
䢇
Increase the separation between the equipment and receiver
䢇
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
䢇
Consult the dealer or an experienced radio/TV technician for help
WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits
for radio noise emissions from digital apparatus as set out in the interference
causing equipment standard entitled “Digital Apparatus,” ICES-003 of the
Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables
aux appareils numériques de Classe B prescrites dans la norme sur le matériel
brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.
Section 4B: Regulatory Information
87
Patents
Portions of this product are covered by some or all of the following US patents:
5,515,013
5,629,960
5,682,602
5,845,216
5,847,553
5,878,234
5,890,057
5,929,815
6,169,884
6,191,741
6,199,168
6,339,405
6,359,591
6,400,336
6,516,204
6,561,851
6,643,501
6,653,979
6,697,030
6,785,830
6,845,249
6,847,830
6,876,697
6,879,585
D442,170
D459,303
and other patents pending.
Licensed by QUALCOMM Incorporated under one or more of
the following United States patents and/or their counterparts
in other nations:
4901307
5056109
5101501
5109390
5228054
5267261
5267262
5337338
5414796
5416797
5490165
5504773
5506865
5511073
5535239
5544196
5568483
5600754
5657420
5659569
5710784
5778338
Manufactured or sold by Sierra Wireless Inc., its Affiliates, or its Licensees under
one or more patents licensed from InterDigital Group.
88
Section 4B: Regulatory Information
Trademarks
Sprint, the “Going Forward” logo and other trademarks are trademarks of
Sprint Nextel.
AirCard® and “Heart of the Wireless Machine”® are registered trademarks of Sierra
Wireless.
Sierra Wireless, the Sierra Wireless logo, the red wave design, and the red-tipped
antenna are trademarks of Sierra Wireless.
Windows® is a registered trademark of Microsoft Corporation.
Qualcomm® is a registered trademark of Qualcomm Incorporated.
InstallShield® is a registered trademark and service mark of InstallShield
Corporation.
All other trademarks are property of their respective owners.
Copyright
© 2005 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, the “Going Forward” logo, the NEXTEL
name and logo, and all other trademarks are trademarks of Sprint Nextel.
©2005 Sierra Wireless. All rights reserved.
Document 2130612 Revision 1.0
Section 4B: Regulatory Information
89
Limitation of Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS
AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT,
SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR
ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO
USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS
AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY
ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
Additional Information and Updates
For up-to-date product descriptions, documentation, application notes, firmware
upgrades, troubleshooting tips, and press releases, visit:
www.sierrawireless.com
90
Section 4B: Regulatory Information
Section 5
Safety Information and
Terms & Conditions
Section 5A
Safety and Notices
In This Section
⽧
Important Notice
⽧
Safety and Hazards
⽧
Care and Maintenance
This section describes important guidelines regarding your Sprint PCS
Connection Card.
Section 5A: Safety and Notices
93
Important Notice
Because of the nature of wireless communications, transmission and reception of
data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or
be totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sprint PCS Connection Card by Sierra Wireless (AirCard 580)
CDMA modem are used in a normal manner with a well-constructed network,
they should not be used in situations where failure to transmit or receive data
could result in damage of any kind to the user or any other party, including but not
limited to personal injury, death, or loss of property. SPRINT SPECTRUM L.P. accepts
no responsibility for damages of any kind resulting from delays or errors in data
transmitted or received using the Sprint PCS Connection Card by Sierra Wireless
(AirCard 580) CDMA modem, or for failure of the Sprint PCS Connection Card by
Sierra Wireless (AirCard 580) to transmit or receive such data.
Safety and Hazards
Do not operate the Sprint PCS Connection Card by Sierra Wireless (AirCard 580) in
areas where blasting is in progress, where explosive atmospheres may be present,
near medical equipment, life support equipment, or any equipment which may be
susceptible to any form of radio interference. In such areas, the Sprint PCS
Connection Card by Sierra Wireless (AirCard 580) MUST BE POWERED OFF. It can
transmit signals that could interfere with this equipment.
Do not operate the Sprint PCS Connection Card by Sierra Wireless (AirCard 580) in
any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sprint
PCS Connection Card by Sierra Wireless (AirCard 580) MUST BE POWERED OFF.
When operating, it can transmit signals that could interfere with various onboard
systems.
The driver or operator of any vehicle should not operate the Sprint PCS Connection
Card by Sierra Wireless (AirCard 580) while in control of a vehicle. Doing so will
detract from the driver or operator's control and operation of that vehicle. In some
jurisdictions, operating such communications devices while in control of a vehicle
is an offense.
Care and Maintenance
See page 11.
94
Section 5A: Safety and Notices
S e c ti o n 5 B
Terms and Conditions
In This Section
⽧
Terms and Conditions of Services
This section contains the terms and conditions of service for your
Sprint PCS Connection Card.
Section 5B: Terms and Conditions
95
Terms and Conditions of Services
Effective September 1, 2005
Thanks for choosing Sprint. These terms and conditions are part of your
agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any
iDEN products or services.
Please note these terms may not be the most current version. You can get a
current version of the terms on our website at www.sprint.com or by requesting a
copy from us at 1-888-211-4PCS.
A para solicitar esta literatura en español, por favor contactar a 1-888-2114PCS(4727).
General. This agreement (“Agreement”) covers the terms on which we agree to
provide and you agree to accept any service or product we make available to you,
including your wireless services, wireless devices, etc. (collectively “Services”). You
accept this Agreement when you do any of the following: (a) provide your written
or electronic signature; (b) accept through an oral or electronic statement; (c)
attempt to or in any way use any of the Services; (d) pay for any Services; or (e)
open any materials or package that says you are accepting when you open it. The
Agreement includes the terms in this document together with the terms
associated with the Services you select (as described in our marketing materials,
e.g., service plan brochures, or on our website). You represent that you are at least
18 years old. In this document, we use the words “we,” “us,” “our” or “Sprint” to
refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint PCS.
Agreement. We may change the Agreement at any time with notice. Any changes
to the Agreement are effective when we publish them. If you use our Services or
make any payment to us on or after the effective date of the changes, you accept
the changes. If we change a material term of the Agreement and that change has
a material adverse effect on you, you may terminate the Agreement without an
Early Termination Fee by calling 1-888-567-5528 within 30 days after the changes
go into effect. You understand and agree that taxes, Universal Service fees and
other charges imposed by the government or based on government calculations
may increase or decrease on a monthly basis, and that this paragraph does not
apply to any increases in such taxes, Universal Service fees or other charges.
Activating Service. Before activation, we may check your credit and verify your
identity. You must have and maintain satisfactory credit to receive and continue to
96
Section 5B: Terms and Conditions
receive Services. We may charge a nonrefundable activation fee, deposit,
prepayment or other fee to establish or maintain Services.
Term Commitments. Unless we specifically tell you otherwise, our service plans
require that you maintain service for a minimum term (“Term Service Plan”),
usually
1 or 2 years. After satisfying this minimum term, your service plan will continue on
a month-to-month basis unless you have agreed to extend the term for additional
period(s). Certain service, promotional or product offers may require that you
agree to or extend a Term Service Plan. As discussed below, we may charge you an
Early Termination Fee if you deactivate a Term Service Plan before the end of the
term.
Using Services. You agree to not use our Services in an unlawful, fraudulent or
abusive manner. You may not resell or lease Services to anyone. Sprint is not
responsible for any opinions, advice, statements, services applications or other
information provided by third parties and accessible through our various Services,
including the internet. Neither Sprint, its vendors or licensors guarantees the
accuracy, completeness or usefulness of information that is obtained through
these Services. You are responsible for evaluating such content.
You are also responsible for any use of our Services through any wireless device on
your account including, but not limited to, use by children or minors. We strongly
recommend that you closely monitor any such usage.
Changing Services. Changes to Services will generally be effective at the start of
your next full invoicing cycle. In certain instances, the changes may take place
sooner, in which case your invoice will reflect pro-rated charges. Certain changes
may be conditioned upon payment of an Early Termination Fee or certain other
charges.
Termination of Services. Consistent with this Agreement: (a) we may terminate
Services at any time with notice to you and, in certain instances, without notice;
and (b) you may terminate Services at any time with prior notice to us. Except as
otherwise provided in this Agreement, IF YOU TERMINATE YOUR TERM SERVICE
PLAN EARLY, OR WE DO SO FOR GOOD CAUSE, YOU WILL BE REQUIRED TO PAY THE
APPLICABLE EARLY TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We will
not charge an Early Termination Fee for deactivations consistent with our Return
Policy or for service plans being provided on a month-to-month basis. If any
Services are terminated before the end of your current invoicing cycle, we will not
prorate charges to the date of termination, and you will not receive a credit or
refund for any unused Services.
Section 5B: Terms and Conditions
97
Wireless Devices, Numbers & E-mail Addresses. We did not manufacture your
wireless device and we are not responsible for any defects or for the acts or
omissions of the manufacturer. The only warranties on your device are any limited
warranties extended by the manufacturer directly to you or passed on to you
through us. Your device may not accept Services directly from any other carrier.
You do not have any rights to any number, e-mail address or other identifier we
may assign to your device or account; you may not modify, change or transfer any
of these except as we allow or as allowed for by law. In certain instances, you may
transfer your number from another carrier to us, or from us to another carrier. We
do not guarantee that transfers to or from us will be successful. If you transfer
your number away from us, the terms of this Agreement (e.g., Early Termination
Fee, etc.) still apply. If a transfer to Sprint is not successful, you will be responsible
for any discounts provided to you with the purchase of your device. See our
printed in-store materials or visit www.sprint.com for additional important
information on number transfers.
Coverage. Available coverage areas for Services are generally identified in our
mapping brochures and at www.sprint.com. This may include coverage on our
digital network (the “Nationwide Sprint PCS Network”) as well as coverage we
make available to you through agreements with other carriers (“off network” or
“roaming” coverage).
All coverage maps are high level representations of outdoor coverage and there
are gaps in coverage within areas shown as covered on the maps. Coverage is not
available everywhere, nor can we guarantee you will receive coverage at all times,
or without interruptions or delays (e.g., dropped calls, blocked calls, etc.) in the
coverage areas we identify. Actual coverage and quality of Services may be
affected by conditions within or beyond our control, including network problems,
software, signal strength, your equipment, structures (including buildings in
which you may be located), atmospheric, geographic, or topographic conditions.
Roaming Coverage. You are roaming anytime your phone indicates that you are
roaming. Roaming coverage is only available with certain devices and, unless
included as part of your Services, will result in additional charges. Roaming calls
placed “manually” (through an operator or with a credit card) will always incur
separate and additional charges. Depending on your phone settings, you may
automatically roam if there is a gap or interruption in coverage within the
Nationwide Sprint PCS Network coverage area and roaming coverage areas. See
your phone guide for how to adjust phone settings. Certain features and services
may not be available in roaming coverage areas (including PCS Vision, voicemail,
call waiting, call forwarding, etc.).
98
Section 5B: Terms and Conditions
Charges. Carefully review the terms of your Services. You will be assessed charges
based on the terms of your Services including, without limitation, monthly
recurring charges and charges based on actual usage (e.g., charges for long
distance, roaming, call forwarding, directory assistance, etc.). Airtime and other
time based usage charges are calculated from when your device first initiates
contact with a network until the network connection is broken, whether or not
you were actually successful in connecting to the intended destination. However,
you will not be charged for voice calls that ring and do not pick up, or if you get a
busy signal. For voice calls received by your device, you are charged from the time
shortly before the phone starts ringing until the call is terminated. You are
charged for an entire voice call based on the time period in which the call is
initiated. Partial minutes of use are rounded up to the next minute.
Sprint PCS Vision Charges. Vision usage is measured in bytes, not in minutes. Bytes
are rounded up to kilobytes. Usage rounding occurs at the top of each clock hour
while in a session and at the end of each session and is then charged to you based
on the terms of your Services. Depending on your Services, usage may be charged
against an allowance or on a fixed price per kilobyte. Usage charges may be
rounded up to the next cent at monthly or other intervals. In certain instances, you
may not know that your session has not ended. As long as your device is
connected to our network, you will incur data usage charges. You will be charged
for all data directed to the internet address (or “IP address”) assigned to your
device, regardless of who initiates the activity or whether your device actually
receives the data. This includes, but is not limited to, the amount of data
associated with the particular information/item (e.g., game, ringer, email, etc.),
additional data used in accessing, transporting and routing this information/item
on our network, data from partial or interrupted downloads, re-sent data, and
data associated with unsuccessful attempts to reach websites or use applications.
Based on these and a number of other factors (e.g., the specific application,
network performance, etc.) data used and charged to you will vary widely, even for
the same activity. Estimates of data usage - for example, the size of downloadable
files - will not be accurate or a reliable predictor of actual usage. Your invoice will
not separately identify the number of kilobytes attributable to your use of specific
sites, sessions or services.
Taxes and Surcharges. We invoice you for taxes, fees and other charges levied by or
remitted directly to federal, state, local or foreign governments including, without
limitation, sales, gross receipts, Universal Service, use, and excise taxes. If you claim
any tax exemption, you must provide us with a valid tax-exempt document. Tax
exemptions are not applied retroactively. We also invoice you for surcharges that
Section 5B: Terms and Conditions
99
we collect and keep to pay for the costs of complying with government programs
such as number pooling and portability, and Enhanced 911 service; these charges
are not the taxes nor government imposed assessments.
Invoicing & Payment. Invoicing cycles and dates may change from time to time.
Monthly recurring and related charges for Services are generally invoiced one
invoicing cycle in advance. Other charges are invoiced soon after they are incurred.
Most usage is generally applied to the invoicing cycle in which they are incurred,
but in some instances may be applied to subsequent invoicing cycles. You are
responsible for all charges associated with any device activated on your account,
regardless of who used the device. You must pay all charges by the due date on
the invoice. Past due amounts accrue late charges until paid at the rate of 5% per
month or at the highest rate allowed by law and may result in immediate
suspension of your account. If you agree to any auto-payment option through
banking or credit account, we may initiate payment from the account for all
amounts we invoice you without additional authorization or notice. Based on your
credit or payment history, we may require certain forms of guaranteed payment
as a condition of maintaining Services. If we invoice you for amounts on behalf of
a third-party, payments received are first applied to amounts due to us. You may
be charged additional fees for certain methods of payment and for payments
denied by a financial institution. Acceptance of payments (even if marked “paid in
full”) does not waive our right to collect all amounts that you owe us.
Disputed Charges. Disputes concerning any charges invoiced must be raised within
60 days of the date of the invoice. You accept all charges not disputed in this time
period. Disputes can only be made by calling or writing us as directed on your
invoice.
Account Spending Limit & Deposits. We may impose an account spending limit
(“ASL”) on any account without notice. We will notify you of an ASL based on your
credit or payment history and may reduce the ASL at any time with prior notice.
An ASL should not be relied on to manage usage on your account. We may
suspend an account without prior notice when the account balance reaches the
ASL, even if the account is not past due. Services can be restored upon payment of
an amount that brings the account balance below the ASL and any past due
amounts. If we require a deposit for you to establish or maintain an account, we
will hold the deposit as partial guarantee of payment for Services. We may change
the deposit amount at any time with notice for good reason. Except as we allow, a
deposit may not be used to pay any invoice or delay payment. The deposit
amount, the length of time we hold the deposit and changes to the deposit
amount are determined based on your credit and payment history. The rate of
100
Section 5B: Terms and Conditions
interest, if any, on the deposit is subject to change. We may mix deposits with our
other funds. If your account is terminated for any reason, we may without notice
apply your deposit to any outstanding charges. We may send any remaining
deposit amounts to your last known address within 75 days after account
termination. If the funds are returned to us, you may claim these funds for one
year from the date of return. Any money held during this one-year period will not
accrue interest for your benefit and are subject to a servicing fee charged against
the balance. You forfeit any portion of the money left after the one-year period.
Other Sprint PCS Vision Terms. You will not receive voice calls while using Vision.
Vision is not available for use with server devices or host computer applications,
other systems that drive continuous heavy traffic or data sessions, or as
substitutes for private lines or frame relay connections. Unlimited Vision plans/
options may not be used with Sprint PCS phones or smart phones being used as a
modem in connection with other equipment (e.g., computers, etc.) through use of
connection kits or other phone-to-computer/PDA accessories, or Bluetooth or
other wireless technology. We may terminate services without notice for any
misuse. You may have access to certain games, ringers, screen savers and other
items on our Vision site (“Premium Services”) that are available for an additional
charge. You will be billed for Premium Service purchases on your Sprint PCS invoice
based on the charges as specified at purchase. Subject to the terms of the content
purchased, we may delete premium and non-premium items downloaded to any
storage areas we may provide, including any pictures, games and other content.
We may limit the amount of Premium Services you may purchase in a specific
timeframe (month, week, day, or other time period).
Voice Command. Calls to 911 or similar emergency numbers cannot be placed
through the Voice Command feature. See our printed in-store materials or visit
www.sprint.com for additional important information on this option.
Wireless Web. Wireless Web Services may be available depending on your device
and Service plan/option. This is not a Vision service. Usage is calculated on
minutes used and generally deducts from your Service plan minutes. See our
printed in-store materials or visit www.sprint.com for additional important
information on this option.
Lost or Stolen Equipment. If your device is lost or stolen, please notify us
immediately by calling 1-888-211-4PCS. You are responsible for all charges
incurred before you notify us of the loss or theft. You agree to cooperate
reasonably with us in investigating suspected unlawful or fraudulent use.
Section 5B: Terms and Conditions
101
Messaging. You may incur charges in accessing, sending or receiving messages on
your device. We may impose limits on the number of voicemail, text, email or
other messages that can be retained through your account. Indicators of
messages on your device, including mailbox icons, may not always provide an up
to date indication of new messages and you may at times need to manually reset
or clear your mailbox indicator. Legitimate messages may be interrupted by
software aimed at prevention of SPAM or similar messages.
Caller ID. If you do not want people you call to receive the number assigned to your
phone, call us at 1-888-211-4PCS for information about automatic Caller ID
blocking. The number assigned to your phone can be blocked on a per-call basis by
dialing *67 + Destination Number + TALK (or similar key). Caller ID blocking is not
available when using Vision or Wireless Web services.
TTY Access. A TTY (also known as TDD or Text Telephone) is a telecommunications
device that allows people who are deaf or hard of hearing, or who have speech or
language disabilities, to communicate by telephone. TTY doesn't work with all
devices. If you have a TTY-capable device, it may not function effectively, or at all,
when attempting 911 calls and should not be relied on for such calls.
Disclaimer of Warranties. WE MAKE NO REPRESEN-TATIONS OF WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO NOT
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND YOU AGREE TO HOLD
US HARMLESS FOR ALL SUCH PROBLEMS.
Limitation of Liability. Neither we nor our vendors, suppliers or licensors are liable
for any damages arising out of or in connection with any: (a) act or omission by
your, or another person or company; (b) providing or failing to provide Services,
including deficiencies or problems with your wireless device, our network
coverage or Services (e.g., dropped, blocked, interrupted calls/messages, etc.); (c)
traffic or other accidents, or any health-related claims allegedly arising from the
use of Services, any wireless devices or related accessories; (d) content or
information accessed while using our Services, such as through the internet; (e)
interruption or failure in accessing or attempting to access emergency services
from your phone, including through 911, E911 or otherwise; or (f) events due to
factors beyond our control, including acts of God (including, without limitation,
weather-related phenomena, fire or earthquake), war, riot, strike, or orders of
governmental authority. In the event we are found to be responsible to you for
monetary damages relating to the Services (including wireless devices), you agree
102
Section 5B: Terms and Conditions
that any such damages will not exceed the pro-rated monthly recurring charge for
your Services during the affected period.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE WE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES
OF ANY NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER EQUIPMENT
USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION,
LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND
SERVICES. THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN COURT, YOU AND
SPRINT AGREE TO ARBITRATE ANY AND ALL CLAIMS, CONTROVERSIES OR DISPUTES
AGAINST EACH OTHER ARISING OUT OF OR RELATING TO THIS AGREEMEN,
INCLUDING, WITHOUT LIMITATION, THE SERVICES, ANY PHONES/EQUIPMENT, OR
ADVERTISING, EVEN IF IT ARISES AFTER YOUR SERVICES HAVE TERMINATED, AND
INCLUDING CLAIMS YOU MAY BRING AGAINST SPRINT'S EMPLOYEES, AGENTS,
AFFILIATES OR OTHER REPRESENTATIVES, OR THAT SPRINT MAY BRING AGAINST
YOU (“CLAIMS”). THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT
AND ITS PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF WHETHER A
CLAIM IS SUBJECT TO ARBITRATION. THIS PROVISION DOES NOT PREVENT EITHER
YOU OR SPRINT FROM BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT,
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A STATE PUBLIC
UTILITIES COMMISSION.
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT NOR YOU WILL JOIN ANY
CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A LAWSUIT,
ARBITRATION OR OTHER PROCEEDING; THAT NO CLAIM EITHER SPRINT OR YOU
HAS AGAINST THE OTHER SHALL BE RESOLVED ON A CLASS-WIDE BASIS; AND THAT
NEITHER SPRINT NOR YOU WILL ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY
ON BEHALF OF ANYONE ELSE. IF FOR ANY REASON THIS ARBITRATION PROVISION
DOES NOT APPLY TO A CLAIM, WE AGREE TO WAIVE TRIAL BY JURY.
A single arbitrator engaged in the practice of law will conduct the arbitration. The
arbitration will be filed with and the arbitrator will be selected according to the
rules of either JAMS or the National Arbitration Forum (“NAF”), or, alternatively, as
we may mutually agree. We agree to act in good faith in selecting an arbitrator.
The arbitration will be conducted by and under the then-applicable rules of JAMS
or NAF, wherever the arbitration is filed or, if the arbitrator is chosen by mutual
agreement of the parties, the then-applicable rules of JAMS will apply unless the
parties agree otherwise. All expedited procedures prescribed by the applicable
Section 5B: Terms and Conditions
103
rules will apply. We agree to pay our respective arbitration costs, except as
otherwise required by rules of JAMS or NAF, as applicable, but the arbitrator can
apportion these costs as appropriate. The arbitrator's decision and award is final
and binding, and judgment on the award may be entered in any court with
jurisdiction.
If any party files a judicial or administrative action asserting a claim that is subject
to arbitration and another party successfully stays such action or compels
arbitration, the party filing that action must pay the other party's costs and
expenses incurred in seeking such stay or compelling arbitration, including
attorneys' fees.
If any portion of this Mandatory Arbitration of Disputes section is determined to
be invalid or unenforceable, the remainder of the Section remains in full force and
effect.
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS, or use that
number to get our current address for written notice. We may send you notice to
your last known address in our invoicing records, or by calling leaving you a voice
message on your wireless device or home phone. Properly addressed written
notice is effective three days after deposit in the U.S. mail, postage prepaid. This
Agreement is governed by and must be construed under federal law and the laws
of the State of Kansas, without regard to choice of law principles. If either of us
waives or fails to enforce any requirement under this Agreement in any one
instance, that does not waive our right to later enforce that requirement. If any
part of this Agreement is held invalid or unenforceable, the rest of this Agreement
remains in full force and effect. Section headings are for descriptive, noninterpretive purposes only. You may not assign this Agreement to any other
person or entity without our prior written approval. This Agreement (including
any referenced documents and attachments) makes up the entire agreement
between us and replaces all prior written or spoken agreements.
© 2005 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, the “Going Forward” logo and other
trademarks are trademarks of Sprint Nextel. iDEN is a trademark of Motorola, Inc.
104
Section 5B: Terms and Conditions
Section 6
Glossary and Index
Glossary
1X
One Times Radio Transmission Technology (the “one times” refers to the frequency
spectrum). Supports Internet connections with data rates up to 153.6 kbps
(downlink from the network) and 76.8 kbps (uplink to the network). Actual speed
depends on the network conditions. Compare to 1xEV-DO.
1xEV-DO
A high-speed standard for cellular packet data communications. Supports Internet
connections with data rates up to 2.4 Mbps (downlink from the network) and
153.6 kbps (uplink to the network). Average data rates are roughly 700 kbps
(downlink from the network) and 153.6 kbps (uplink to the network). Actual speed
depends on the network conditions. Compare to 1X.
bps
bits per second—The actual data speed over the transmission medium.
CDMA
Code Division Multiple Access—A wideband spread spectrum technique used in
digital cellular, personal communications services, and other wireless networks.
Wide channels (1.25 MHz) are obtained through spread spectrum transmissions,
thus allowing many active users to share the same channel. Each user is assigned
a unique digital code, which differentiates the individual conversations on the
same channel.
dBm
decibels relative to 1 milliwatt
dormant
The network switches the Sprint PCS Vision data connection into dormant mode if
there is no traffic on the connection for some time. When you resume data traffic,
the high-speed data connection becomes active.
ESN
Electronic Serial Number—The unique serial number assigned to the modem for
cellular network use. The ESN is on the label on the card, and is also displayed in
the Device Info & Diagnostics window (page 64).
Glossary
107
FCC
Federal Communications Commission—The U.S. federal agency that is responsible
for interstate and foreign communications. The FCC regulates commercial and
private radio spectrum management, sets rates for communications services,
determines standards for equipment, and controls broadcast licensing. Consult
www.fcc.gov.
IS
Interim Standard—After receiving industry consensus, the TIA forwards the
standard to ANSI for approval.
kbps
kilobits per second—Actually 1000, not 1024, as used in computer memory size
measurements of kilobytes.
LAN
Local Area Network
LED
Light Emitting Diode—A semiconductor diode that emits visible or infrared light.
Mbps
Megabits per second.
MHz
Mega-Hertz—One million cycles per second
PC Card
Add-in memory and communications cards for portable computers. PC Card is a
trademark of the PCMCIA.
PCMCIA
Personal Computer Memory Card International Association—The organization that
standardizes PC Cards.
PCS
Personal Communications Services—A cellular communication infrastructure.
roaming
A cellular subscriber is in an area where service is obtained from a cellular service
provider other than Sprint.
108
Glossary
Sprint PCS Connection Manager
Software that allows you to manage the Sprint PCS Connection Card’s actions and
monitor your connections.
Sprint PCS Vision
Sprint’s advanced multimedia third generation services available on the network.
system tray
Usually located in the bottom right of the screen (near the clock). When Sprint PCS
Connection Manager is running, it places an icon
in this area, which you can
use to monitor the connection state (page 38). If you right-click the icon, a
shortcut menu is displayed (page 52):
TIA
Telecommunications Industry Association—A standards setting trade organization,
whose members provide communications and information technology products,
systems, distribution services and professional services in the United States and
around the world. Consult www.tiaonline.org.
ToolTip
Text that displays when you position the mouse pointer over an area of the screen
(for example, over an indicator).
VPN
Virtual Private Network
WAN
Wide Area Network
Glossary
109
110
Index
Numerics
1-888-211-4PCS 28
1X, 1xEV-DO
description 5
amount of data transferred 42
automatically connect when ready 58
cannot connect 75
connect 41
coverage - determine 38
dormant indicator 34
end connection 42
transmit/receive indicator 34
A
About Sprint PCS Connection Manager 67
accessibility 82
account, access 28
account, setting up 24
Activating and Using PCS Service 24
activating the card 24
activation 24
activation code 25
Activation Wizard
overview 24
Activation Wizard button 58
aircraft 94
Alert Log 63
alerts 63
always on
billing 70
Always on top 56
Always show Welcome screens 58
Always-on connection 5
amount of data transferred 42
antenna, guidelines for use 86
AOL 70
approvals 81
assistance 28, 43
Authenticating 36
authentication 82
auto-launch Sprint PCS Connection
Manager 33
Automatic (roaming option) 58
automatically connect to network 58
automatically start Sprint PCS Connection
Manager 33
AutoPreview 71
Index
B
bandwidth optimization
enable 59
indicator 34
Bandwidth Optimization On 59
basics 31
behavior when the Sprint PCS Connection
Card is locked 44
billing, and always on 70
blasting 94
bookmarks 46
business usage 62
C
caching 59
call duration 62
Cannot connect to the Nationwide Sprint
PCS Network 75
Card Locked 37
care and maintenance 11
CDMA
networks 4
roaming - description 4
signal strength indicator 34
specification 82
change the lock code 46
channel spacing 81
Check for updates once per month 56
Check Now button 56
Clear Log 63
Close Sprint PCS Connection Manager 40
COM port
diagnostic info 64
system requirements 9
compression
enable 59
indicator 34
conditions of service 95
connect 41
connect automatically 58
Connected 37
connected icon 38
Connecting 36
connecting icon 38
connection
alert log 63
Always-on 5
amount of data transferred 42
automatically connect when ready 58
cannot connect 75
111
diagnostics 64
end 42
establish 41
history 62
issues 63
launching 41
make 41
states 35, 38
Connection History 62
Connection Manager
see Sprint PCS Connection Manager
connection states 38
contents of package 5
Could not prepare data services 75
coverage maps 28
coverage type - determine 38
Create Report 66
current 81
customer support 28
D
data compression
enable 59
indicator 34
data optimization
See data compression
data profile 26
data provisioning 26
data speeds 70
data transferred, amount of 42
default connection 41
delete Sprint PCS Connection Manager 47
Device Info & Diagnostics 64
diagnostics 64
dial-up account 70
dimensions 83
disconnect 42
Disconnected 36
disconnected icon 38
disk space required 9
Displaying system information 66
document number 89
dormant icon 38
driver installation 20
drop test 83
E
E911 & position location 82
edit
112
Sprint PCS Connection Manager settings
54
Sprint PCS Vision connection 57
eject the card 21
electrical specifications 81
electronic serial number 25
encryption - required for IOTA 9
end a connection 42
environmental specifications 83
error messages - viewing 63
ESN 25
exit Sprint PCS Connection Manager 40
expand Sprint PCS Connection Manager 39
expanded view of Sprint PCS Connection
Manager 39
F
FAQ 69
favorites 46
fax 82
FCC
compliance 86
ID 86
firmware upgrades 90
forgot the lock code 44
frequencies, transmit and receive 81
frequency stability 81
Frequently Asked Questions 69
G
General options in Settings window 55
Getting Help 27
Getting Started 7
glossary 107
GO automatically when ready 58
GO button 41
GO button is unavailable 75
H
hard drive space required 9
hazards 94
headset jack 83
Help
overview 28
alert log 63
contact number 28
device info and diagnostics 64
diagnostics 64
frequently asked questions 69
menu options 49
Index
online Help 43
Sprint Customer Service 28
Sprint.com 28
tests 64
troubleshooting 73
help, online 43
hibernation mode 71
high encryption 9
history 62
humidity 83
I
icons
Sprint PCS Connection Manager 34
system tray 38
Image Compression 60
image compression
configure 59
indicator 34
IMSI_S 26
indicators
Sprint PCS Connection Manager 34
system tray 38
information, system 64
initial lock code 43
Initializing 36
Insert your card 35
inserting the card 20
installation
overview 7
Installed files 66
Internet Over The Air 26
introduction ii
invoice, request copy of 28
IOTA (Internet Over The Air)
description 26
IOTA Provisioning window 26
Unable to prepare data services 76
IOTA Provisioning window 26
IRQ 9
K
Keep Connection History 56
knowledge base 28
L
Launch when Windows starts 56
LED 80
liability, limitation of 90
life support equipment 94
light 80
Index
Limitation of Liability 90
limitations of liability 90
links, access 46
lock card
immediately 44
upon startup 45
lock code
change 46
initial lock code 43
overview 43
warning 44
locked card
behavior when the Sprint PCS Connection
Card is locked 44
change the lock code 46
initial lock code 43
unlock the card 45
log, alert 63
log, connection 62
M
maintenance 11
make a connection
always on 58
amount of data transferred 42
automatically 58
cannot connect 75
connect to Sprint PCS Vision 41
maps, coverage 28
MDN 26
medical equipment 94
memory required 9
Menu
all options 49
About Sprint PCS Connection Manager 67
Alert Log 63
Connection History 62
Device Info & Diagnostics 64
Exit 42
Links 46
Menu button 34
Settings 54
Software Updates 66
system tray menu 52
Menu button 34
menu options
Sprint PCS Connection Manager menu 49
system tray menu 52
messages - viewing 63
minimize on startup 56
minimize Sprint PCS Connection Manager
113
immediately 40
on startup 56
minus sign in Sprint PCS Connection
Manager 39
Mobile IP 82
MSID (Mobile System ID) 25, 26
N
NAM 82
Nationwide Sprint PCS Network
amount of data transferred 42
automatically connect when ready 58
availability status 64
cannot connect 75
connect - Sprint PCS Vision 41
coverage - determine 38
frequently asked questions 69
network
always on connection 58
amount of data transferred 42
availability status 64
cannot connect 75
CDMA wireless network, description 4
connect 41
coverage - determine 38
optimization settings 59
performance, improve 59
roaming options 58
signal strength indicator 34
non-expanded view of Sprint PCS
Connection Manager 39
non-preactivated card 24
not in service 75
notices 93
notices, regulatory 86
O
on top, always 56
online Help 43
operating temperature 83
optimization
enable 59
indicator 34
optimize performance 71
optimize settings 59
OTAPA 82
OTASP 82
Outlook integration 8
P
package contents 5
114
patents 88
PCS Connection Manager
see Sprint PCS Connection Manager
PCS Vision
see Sprint PCS Vision
performance, improve 59, 71
personal usage 62
phone number
during Activation Wizard 26
Sprint PCS Connection Card 43
planes 94
Play sound effects 56
plus sign in Sprint PCS Connection Manager
39
port configuration 64
position location 82
power button 83
preactivated card 24
preferred roaming list 82
Preview Pane 71
PRL 82
problems 73
products, Sprint PCS 46
profile - data 26
properties of connection, change 57
Protocol Compression 60
provisioning 24, 26
Q
questions
See troubleshooting
R
radio frequency specifications 81
receive frequencies 81
records of connection history 62
regulatory information 85
regulatory notices 86
Relock card when program exits 45
remove Sprint PCS Connection Manager 47
remove the card 21
report of system information 66
restore Sprint PCS Connection Manager 40
RF specifications 81
Roam Only (roaming option) 58
roaming
description 4
PRL 82
settings 58
RSSI 34, 64
Index
Running Diagnostics 64
S
Safety and Hazards 94
Safety and Notices 93
SAR 86
Searching for service 36
security
overview of user lock 43
warning 44
behavior when the Sprint PCS Connection
Card is locked 44
change the lock code 46
high encryption - required for IOTA 9
IOTA - high encryption requirement 9
lock card immediately 44
lock card upon startup 45
unlock card 45
service - not in 75
service plan, add options 28
service, conditions of 95
services, Sprint PCS 46
Setting Up Service 23
Settings window
overview 54
General 55
Optimization 59
Sprint PCS Vision 57
shortcut menu 52
show Welcome screens 58
signal strength
diagnostic tests 64
indicator 34
SMS 82
software
components 10
lock card immediately 44
lock card upon startup 45
menu options 49
minimize 40
minimize on startup 56
remove 47
restore minimized 40
specifications 82
uninstall 47
unlock card 45
update 66
upgrading Windows 76
user lock 43
version information 67
Windows, upgrading 76
Index
Software Updates 66
sound effects, play 56
specifications
environmental 83
mechanical 83
radio frequency and electrical 81
software 82
speeds, data transmission 70
Sprint (roaming option) 58
Sprint Customer Service 28
Sprint PCS Connection Card
inserting 20
phone number 43
Sprint PCS Connection Manager
overview 32
About Sprint PCS Connection Manager 67
amount of data transferred 42
automatically connect when ready 58
cannot connect 75
close 40
configure 54
expand Sprint PCS Connection Manager
39
FAQ 69
frequently asked questions 69
icons 34
icons in system tray 38
links 46
menu options 49
minimize 40
minimize on startup 56
remove 47
restore 40
security features 43
settings 54
start 32
start automatically 33
stopped working after Windows upgrade
76
system tray menu 52
uninstall 47
updates 66
upgrading Windows 76
version information 67
window overview 33
Windows upgrade 76
Sprint PCS Connection Manager settings
change 54
compression 59
General 55
Optimization 59
115
Sprint PCS Connection Manager stopped
working after I’ve upgraded to a different
version of Windows 76
Sprint PCS products and services 46
Sprint PCS Services
Sprint Customer Service 28
Sprint PCS Vision
Always show Welcome screens 58
amount of data transferred 42
automatically connect when ready 58
cannot connect 75
connect 41
coverage - determine 38
disconnect 42
end connection 42
settings 57
Sprint roaming 58
Sprint web site 28
Sprint, contacting 28
Sprint.com 28
standby current 81
start a connection
automatically connect when ready 58
immediately 41
Start in system tray 56
start Sprint PCS Connection Manager
automatically 33
manually 32
states of connection 35
status information 64
status of connection 35
Stop button 42
stop the card 21
storage temperature 83
support 28
system information 64, 66
System parameters 66
system tray
connection states 38
icons 38
menu 52
shortcut menu 52
start in 56
T
taskbar icon
shortcut menu 40
TCP/IP optimization
enable 59
indicator 34
116
technical specifications 79
technical support 28
telephone number of card 43
temperature
operating 83
storage 83
Terms and Conditions 95
terms and definitions (glossary) 107
tests
run diagnostic tests 64
trademarks 89
transferred data, amount of 42
transmission speeds 70
transmit frequencies 81
transmit/receive icon 34
transmitter power 81
troubleshooting
common causes of problems 74
alert log 63
cannot connect 75
contact information 28
Could not prepare data services 75
FAQ 69
GO button is unavailable 75
not in service 75
run diagnostic tests 64
stopped working after Windows upgrade
76
Troubleshooting wizard 28
Unable to prepare data services 76
wizard 28
Troubleshooting wizard 28
TTY 82
type of coverage - determine 38
U
uninstall Sprint PCS Connection Manager
47
unlock the card
initial lock code 43
instructions 45
Update Data Profile 26
update the software 66
updates, check for latest 90
Updating User Profile… 26
upgrading Windows 76
URLs - favorites 46
USB port 64
user lock
overview 43
Index
warning 44
change the lock code 46
lock card immediately 44
lock card upon startup 45
unlock the card 45
User Lock Change button 58
V
vehicle, operating 94
version information 67
vibration 83
Viewing your phone number 43
views of Sprint PCS Connection Manager 39
Vision
see Sprint PCS Vision
Voice 82
voltage 81
VPN 70
W
warning
lock code, regarding 44
weak signal 75
web site, Sprint.com 28
web sites - favorites 46
Welcome screen, always show 58
white paper 71
Windows
auto-launch Sprint PCS Connection
Manager 56
upgrading 76
wizard
Activation Wizard 24
Troubleshooting 28
www.sprint.com 28
Index
117
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