VMware | VSHIELD APP 1.0 - API | Chapter 23- VMware vShield End-point

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Chapter 23: VMware vShield End-point
There are many security technologies available in the market, and not to be
outdone VMware has its own called “vShield”. It’s quite a broad technology that
has applications above and beyond the topic of this book – virtual desktops. For
example vShield forms a critical part of VMware’s “vCloud Director” their cloud
automation platform. In that case vShield allows for vSphere and vCloud
Director to support a secure multi-tenancy model where every organization
within its boundaries resides in its own network bubble.
In terms of VMware Horizon View, vShield can contribute to improving the user
experience and overall scalability of the View Infrastructure by offloading antivirus workloads to vShield. A good analogy for this resides in the arena of
backup. In the early years of virtualization many companies persisted in install
backup agents to VMs and treating them the same as physicals – in fact this
approach persists to this day. Unfortunately, doing so puts an unnecessary CPU
and network load on the ESX host. It’s perhaps more sophisticated and efficient
to backup outside of VM – or so-called VM Backup. You could say vShield
Endpoint is doing the same for AV that VM Backup pioneered by the likes of
VizionCore (now part of Quest Software, now part of Dell!) and Veeam did for
backup. Sadly, there’s little in the way of truly independent comparisons
between traditional in-guest agent-based AV and vShield – with nearly all the
reports being sponsored in some shape or form by the vendors. But if you are
looking for good summary the Tolly Group often have this type of
compare/contrast data. A good place to start looking is here:
Some of the performance information is now out of date since the 5.0 and 5.0.1
release of vShield that introduce architectural changes that should improve
these base performance figures.
vShield is available in number of formats individually in an “a la carte” fashion or
it can be procured as an all-in-one purchase. These are individual components:
vShield Manager
“Installs” as virtual appliance and optionally can be registered with
vCenter – it acts the central management point for different functions of
vShield App
vShield App
Firewall capabilities with the ability to set policies based on objects within
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the inventory of vCenter
vShield App with Data Security
As above but adds inspection of sensitive data based on violations
reported by the appliance.
vShield Edge
Provides network security for applications such as vCloud Director and
comes with common network components such as DHCP, VPN, NAT and
vShield Endpoint
Offloads anti-virus and anti-malware to dedicate virtual appliance. The
appliance is always on updating signatures made available via VMware’s
3rd party partners. Protects VMs that are powered on, and automatically
updates powered off VMs with new signatures when they powered back
on. It ships as a virtual appliance together with a “hypervisor” module
that is loaded by the ESX VMkernel. This works in harmony with what’s
called the “Security Virtual Machine” or SVM. This is provider by thirdparty to VMware such as Trend Micro or Bitdefender.
Note: This diagram is taken from Bitdefender’s website. Bitdefender “Security for Virtual
Environments”. It’s quite a good graphic because it shows both the VMware and third-party together.
So you can see that vShield and the 3rd party management console both speak to vCenter. vShield
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Manager assists in installing the “vShield Guest Driver” and VMware Tools includes the “vShield
Endpoint Driver” on each VM.
One of the jobs of the third-party Security Console is to aid in the deployment of its Security Virtual
Applianc) to each ESX host. The guest operating systems such as virtual desktops can contain
optionally a “Bitdefender Silent Agent” that provides the user with an interface to check their
protection status. There’s been a little of change in terminology in the recent release with this “silent
agent” now merely being referred to as a “client” or “BDTools”.
vShield and its version numbers is how customers referrence the product. Between VMware and its
partners a separate name is used called “EPSEC” API. vShield 1.0 used EPSEC 1.0 and vShield 5.0
uses EPSEC 2.0. This can be somewhat confusing if the partner your working with refers to the EPSEC
version numbering scheme. It’s perhaps best to stick with the vShield numbering, and just confirm
that the version of vShield you intend to use is compatiable with your version of the vSphere platform
you are using.
Below is a more vendor neutral diagram of the EPSEC 2.0 implementation
from VMware:
From the guest operating system perspective an endpoint driver is
installed into the virtual desktop, which communicates to an “ESX module”
on the ESX host called the the “Mux” (Multiplexer). The ESX host moves
information from the VMCI layer into the TCP stack, and communicates
via an internal vSwitch into the Security Virtual Appliance (SVA). This
means that communication is descrete and secure and neither the SVA or
the VM needs to exposed to the internet for virus definition downloads,
scans or remediation.
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This new structure allows vShield to run with more than one partner on
the same ESX host. This is inline with VMware’s cloud and multi-tennacy
model where multiple tennants in the cloud may perfer to use one AV
vendor over another. Additionally, within a partner they may want in
future to have separate virtual appliance (VA) for each security function –
like a VA for AV, a VA for encryption and so on.
As you might expect most of the AV vendors provide much the same
features such as on access and on demand scanning. The biggest variance
appears to be what they do if they encounter a virus. This general reflects
their own position on what to do if a virus is encounted. They each have
their own ideological view point, and this often reflects how they have
handled virusus before virtualization became mainstream.. So some will
delete an infect file, whilst some will quarantine it – others might attempt
to clean-up the file. They also seem to compete around who has the best
caching and filtering algorithms and tools – to reduce the burden of
checking files that have been checked before, or files that are to be
ignored by the scanning process. Others compete by saying they learn of
new virusus quicker than their competitors, and therefore can offer more
protection from rapidly spreading dangers.
Hardware and Software Requirements
To get started you need at least one vShield Manager for each vCenter – vShield
App and Endpoint require on virtual appliance for each ESX host in the cluster –
and one vShield Edge per portgroup on a virtual switch. Our focus will merely be
on the configuration of vShield Endpoint – but we’ve chosen to include the
requirements for all the features just in case you decide to adopt vShield in your
wider environment.
The other thing you will need is a Security Virtual Appliance (SVA) from a 3rd
party anti-virus provider. That can be a little tricky as there isn’t a huge number
of them - if you are just wanting to evaluate vShield Endpoint, most of the 3rd
parties do not allow you to just trip along to their website and download. Most
times you will have to register and then be checked out. This is to ensure you
get proper support during the evaluation, and ensure you don’t get a false
impression of the quality of the implementation – that is more a reflection of
your ignorance. That’s what they say. Hopefully sales people won’t harangue
The SVA is a virtual appliance that interfaces with the vShield Virtual Appliance
and normally incorporates its own web front-end often referred to as the
Security Virtual Console (SVC). This SVC can be used to deploy many SVA’s to
each ESX host. Many vendors also incorporate an optional “agent” that can be
installed into the virtual desktop. Strictly speaking this not required, but some
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times end-user like the reassurance of being able to see their security status, as
they would with a conventional AV client that has been installed to the guest
operating system
All the vShield components need 8GB of memory each – that includes the
manger and components like App, Edge and Endpoint. The vShield Manager
needs 8GB of disk space, and each vShield App and Edge requires 5GB and
100MB of disk space respectively. VMware recommend at least two 2Gps VMnics
teamed together provide network redundancy to the appliances themselves.
The current edition of vShield is compatible with vCenter 4.x Update 2 and ESX
4.0 update 2 – however in the context of this book that has been based on
vSphere5, both vShield Endpoint and vShield Data Security require ESXi 5.0
Patch 1. Additionally, both Endpoint and Data Security require the VMs have
hardware version 7 or 8, and that VMware Tools is up to date with on version
8.6.0 or higher which was released with ESXi 5.0 Patch 1.
You can confirm the VM hardware level by adding the “VM Version” column to
the virtual machine tab in vCenter, or by editing the VM’s settings in vCenter. If
you are not using the “Linked Clones” feature you will need to modify you
template that is used as the source for deploying new desktops.
Note: As you can see in our case we discovered the Accounts Desktop pool was running Windows 7 under
version hardware level 7, rather than vSphere5 native hardware level version 8. We decided to upgrade the
“Parent VM”, and the refreshed the linked clone virtual desktop manager.
You can confirm the VMware Tools version the toolbox application that sits in the
virtual desktop icon tray in Windows.
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Additionally, the vShield Endpoint system requires a driver that’s now installed
as part of VMware Tools, if you use complete it will be installed and if you use
“Custom” you have the option to install under +VMware Device Drivers, + VMCI
Driver and “vShield Driver”. We would recommend incorporating it into your
templates and parent VMs for linked clones. The vShield Driver is often
supplemented with what’s referred to as vendor’s “Silent Agent” and is available
to download from the 3rd party vendors website. For example Bitdefender has
both 32-bit and 64-bit Silent Agents available for Windows.
Note: The build number shows we are within the requirements within the virtual desktop. Incidentally, the
vShield Appliance obliviously uses VMware Tools – but VMware’s own “Quick Start” guide indicates you should
leave those well alone and not attempt to upgrade them. This driver was included in VMware Tools relatively
recently – occasionally you will some vendor documentation that talks about the “Thin Driver” or the “Thin
Agent” needing to be installed. That’s a little out of date, as since vSphere5 this is now include this as part of
VMware Tools and is now referred to as the vShield Driver. In previous version of vShield the driver was SCSI
based, and only worked with the LSI Controller inside a VM, and this cause implementation problems with
guest operating systems that default to different controller types such as Windows 2000 defaults to using a
BusLogic Driver. Starting with vShield 5.0, VMware switched to using their Virtual Machine Communication
Interface (VMCI) model. Initially, VMCI was meant to allow for direct VM to VM communication without the
need for conventional TCP networking. In new versions of VMCI the intention is just to allow for secure
communication between the host and the VM. The main purpose of this driver is to allow for scanning of the
VM’s virtual disk via the third-party vendors appliance. This driver is no long distributed along side the
download for vShield (as it was in vShield 1.0) as its now included in VMware Tools.
The end-point driver is called vsepflt.sys is a File System Filter Driver (FSFD) and does not run as service. If
you want to check that it is installed and present you can use “fltmc” to confirm it is loaded. This FSFD uses
VMCI to speak to the ESX module inside the hypervisor – and the ESX module is silently installed in turn by
using the vShield Management Console to all the hosts that will support vShield Endpoint functionality.
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Note: fltmc shows that the vsepflt.sys drive has been loaded into the guest operating system.
Importing the vShield OVA File
The setup of vShield begins with downloading the single .OVA file that contains
the appliance itself. Once download it can be imported into vCenter, and set to
run on your chosen VMware Cluster.
Each component of vShield needs to be installed – and sadly there is not a “bulk
method” to do this at a cluster level which is a shame. It is possible to automate
a great deal of the vShield configuration. That’s something we have chosen not
to document in this instance. However, if its matter that’s of interest to you we
would recommend checking out two blog post from PowerCLI supremo and
VMware employee, Alan Renaud:
This introductory post to separate posts:
1. From within vCenter, select File and Deploy OVF template
2. Browse to locate the OVA file in our case called “VMware-vShieldManager-5.0.0-473791.ova”. You build number is likely to vary
3. Click Next to accept the description
4. Click Next to accept the EULA
5. Set the vShield Manger name for the vCenter Inventory and folder
location – in our case we place the manager in the “Infrastructure”
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6. Next select a cluster and/or a resource pool for the appliance to
7. Next select a datastore to hold the appliances virtual disks
8. Next select a type of virtual disk
9. Finally, select an appropriate portgroup on a virtual switch for the
appliance – remember that the appliance needs to communicate to
vCenter and the ESX hosts
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Configure IP Settings
Once the appliance has booted you can configure its network settings fit for your
environment. After the boot process you will be challenged for the “admin” login
together with its default password. Once authenticated you switch to “enable”
mode with its default password that allows you to run the core setup routine.
1. Open a console window to the vShield Manager, and login as “admin”
with the password of “default”
2. Next type the string “enable” and supply the password at the prompt
which is “default”
Note: If you can’t login with the default password chances are you experiencing some latency or
keyboard repeat on your console session. This happens particularly when you’re connecting remotely
to vSphere environment over say a Microsoft RDP link. Consult KB196 for changing the default
keyboard repeat values for console sessions.
3. Next type the command “setup” to run the network setup wizard
4. Next configure your IP settings relative your management network
5. This will leave you with somewhat odd report that the management NIC is
up, and if you press [ENTER] will return you to the Manager# prompt.
You can logout using the command “exit” – and either log back in a ping
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the router/default gateway – or better still confirm you can ping the
appliance from your management PC.
Register with vCenter; Reset Password;
The next step is using the web-based management front-end of vShield – login
as admin and default, and configure vShield to be aware of your vCenter
1. Open a web-browser session and type http://a.b.c.d where a.b.c.d was
the static IP address you configured earlier
2. Login to the vShield using “admin” and “default” as the username and
password respectively
3. After the login you should be transitioned to the “Settings and Reports”
page, where you input your vCenter credentials. We recommend NOT
using the “administrator” account, but instead establish a system of
authentication specifically created for vShield itself.
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4. Click Save, will cause vShield to communicate to vCenter – and you
should be confronted with an SSL Thumbprint dialog box, if you are using
the built-in certificates from vCenter.
5. You can use the “Register” button to add the vShield Plug-in to vCenter –
this allows you do 99% of your administration tasks directly from
This should generate a plug-in SSL dialog box which is typical of newly
enable vSphere Client plug-ins. You can enable the option to “Install this
certificate and do not display any security warnings for your IP” and click
Ignore. Unless of course, you’re Edward Haletky who never accepts any
unsigned or untrusted certificate. J
This adds a vShields icon to the “Solutions and Applications” section of the
vSphere Client and opens the web-interface of vShield into the vSphere
Client. It also enables a tab within vCenter on each cluster and ESX host
that allows you to see the status of the vShield components and install the
vShield components to the ESX hosts.
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Note: Here the “Service VM” is the vShield Manager appliance itself.
6. Once configured for vCenter – the web-interface should be able to
enumerate your inventory from vCenter like so:
7. Finally, you can reset the password for the “admin” account within
the “users” tab. Running a security appliance with a known user
accounts with password in the public domain isn’t not perhaps a wise
management decision – so change the password at the earliest
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8. By default vShield will run for 60-days in an evaluation mode with some
scalability limits imposed (limited to protection 100 VMs). After 60-day
period expires the appliance will no longer power on vShield App or Edge
appliances or protect VMs. The licensing of vShield is managed from
the very same “licensing” interface in vSphere that is used to
license – ESX, vCenter and technologies such as VMware Site
Recovery Manager.
Note: This screen grab shows licensing before the advent of the “vCloud
Suite” licensing. With the advent of vSphere 5.5 you will see the new
name for vShield as vCloud Network and Security (vCNS)
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vShield is licensed to protect a certain number of VMs, and most of the
third-party vendors have followed suit – although some do still license
their technology on a per-CPU basis. vShield is bundled with number of
SKUs such as View Premier, and some of the OEM partners have the
rights to resell vShield alongside their own components. It really varies
from one OEM partner to another.
Installing vShield Endpoint to the ESX host
The next stage is installing the vShield “Host Driver” – this component sits inside
the ESX host and interacts with the VMKernel hypervisor.
1. You can locate the ESX host in the vShield Inventory, and in the Summary
Tab locate the “Install” button for the Endpoint Driver.
When you do this – you will seen a number of “Please Wait” messages
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that will come, and go and then come back again. Do not be alarmed. All
is well.
And as this happens – you will see events taking place in the Taskbar of
the vSphere Client:
2. Next click the Install button:
3. At the end of the installation this status should change as can be seen
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You should also see that the vShield has created the vmservice-vswitch in
the Standard vSwitches view…
This configuration of vShield opens ports 48651 to 48666 on the ESX host
firewall. Two rules are created one called “vShield-Endpoint-Mux” which
covers these ports and enabled by default, and one called “vShieldEndpoint-Mux-Partners” which is disabled and be enabled by third-parties
to install additional components to the ESX host if needed. The internal
switch is used by the Partner’s SVA to allow it to communicate to the user
world components and on to the VMs.
Bitdefender Gravity Zone: Security 1.x for
Virtualized Environments
Bitdefender Security for Virtualized Environments (or SVE for short) is integrated
to VMware vShield. It comes as two components – the management virtual
appliance called the “Control Center” and with “Security Virtual Appliance”
(SVA). There is one Control Center which manages the system overall and allows
you to deploy the SVA to as many ESX hosts as you require. The Control Center
includes an “Update Server” component this handles all the upgrade and
signature updates. In contrast the SVA handles the scanning and protection of
the VMs on each ESX host to which it is deployed.
Bitdefender supports Windows, Linux and Solaris – although at the time of
writing support for Solaris has yet to be released. There is also support for an
optional Bitdefender “Silent Agent” or “BDTools” that can be installed to any VM
or virtual desktop
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Import Bitdefender Control Center Virtual Appliance
Currently Internet Explorer mishandles .OVA files. The .OVA format is in fact a .TAR zip format. Internet
Explorer recognizes that the file is of an archive format, and automatically renames the file extension from
.OVA to .TAR. To resolve this issue simply rename the extension. At the time of writing we understand that
only Internet Explorer treats .OVA files in this way.
In our case we contacted Bitdefender to gain access to their implementation. We
cannot speak for how other vendors work with vShield as this is merely an
introduction to the process. With the Bitdefender it ships as an .OVA that needs
to be imported into vCenter – and process is very similar to import of the
vShield .OVA.
There aren’t special requirements to be met during the import process but
needless to say it should be on your management network so it can
communicate to the vShield environment.
There four roles for the appliance (database server, update server, web console,
and communication server) and if you wish you can deploy a virtual appliance
allow the appliance to run all four, or configure it to communicate to a dedicated
update and database server.
1. At first boot the appliance will prompt you to reset the “bdadmin”
account password.
2. In our case for simplicity will configure the appliance to carry all the roles.
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3. After configuring options 1 and 2 as befits your network, select option 4,
and install the database. Once complete select option 4 again, to enable
the other roles as well. This process downloads from Bitdefender’s website
the remaining components required for each role – the time this takes will
depend on the bandwidth available between the appliance and the
Before proceeding to the next step, its worth checking that all the roles
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have been installed correctly. Under menu item 4 “Install/Modify Roles”,
the sub menu 2 option allows you to “Show locally installed roles”
Post-Configuration at the Bitdefender Control Center
Post-configuration of Bitdefender is carried out at Control Center web-interface –
on first run you will be asked to provide your customer credentials and
configuring the root account together with your license key – which is provided
in email generated for your evaluation.
Once configured the browser will be switched to the “Accounts” page. The main
account used to manage the Control Center is the root account. It will need
delegate responsibility to another account created to have rights and privileges
over the rest of your infrastructure.
Configure Active Directory, vCenter and Create User Account for
Network & Security Tasks:
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1. Before you begin creating accounts you might find it useful to enable
Bitdefender built-in Active Directory support. This can be found under the
“Integration” tab, and “Active Directory”
2. Next we can setup user for handling network and security tasks. In the
“Accounts” page of the Control Center. Granting that user rights to
manage computers as virtual machines.
3. In the “Integration Tab” we can click the plus to adding support for the
vCenter server.
4. Provide the necessary hostname, username and password for the
Control Center to communicate to vCenter and vShield:
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5. Next we need delegate a user account to have control over our VMs,
Computers in AD and Mobile Devices. This involves adding an account
from the directory service (you can create local custom accounts if you so
wish), and then selecting the service and target that the account will
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6. Notice here how the “targets” are in red because they contain no groups
that would control this accounts scope of access. You need to click at
these re-lines of text, which will then open a view on the Active
Directory and vCenter inventories. For example, selecting “0
Server/Groups Selected” next to “Virtual Machines”, opens a dialog
box like so:
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and for “Computers” we see a view of the Active Directory environment:
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Once you have selected your service and their respective targets you can
add the account into the appliance. In my case I was able to logout and
login as administrator@corp.com to properly begin managing the system.
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Deploy Bitdefender Security Server to each ESX host
Now we have the management console of Bitdefender configured we can set
about deploying the Bitdefender Security Server to the ESX hosts where our VMs
1. Select Network menu, an in the far right-hand corner ensure the scope is
set to be “Virtual Machines”
2. You should be able navigate through the vSphere/vCenter layers until you
can see your ESX hosts. Once there you can select your first ESX host,
and trigger the deploy of the Bitdefender Security Server
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3. This should pull up the “Security Server Installation Page” – which
allows you to control how the service is deployed. There’s quite a lot
options in this page, but most of them are common sense we feel:
So “Name” is the VM name of the appliance. I created a folder called
“Bitdefender Security Servers” in my “infrastructure” folder so I could
keep things nice and tidy.
VM Settings allows you to control the resources assigned to the appliance
including which datastore to use and if the appliance will use a thin or
thick virtual disk. The controls the amount of memory and CPU allocated
to the security server. The guidance indicates that as you have more
virtual desktops and general VMs you will need resources. The small (i)
icon will give you some ideas on the appropriate settings for your the
scale of your environment. The consolidation, memory and CPUs options
all control the workload the Security Server expects to take, and virtual
resources allocated to deal with them. There are four options under
consolidation (Low, Medium, High and Manual). Each option allocates
more and more resources to the SVA based on the rate of consolidation
you expect in your environment per ESX host. “Low” as assume you have
around 0-24 virtual desktops and 0-2 server-based VMs whereas “High” –
assumes you have 50 or more virtual desktops, and 8 or more serverbased VMs. Obliviously “Custom” allows you to manual set your own
preferences. Whereas “Low” allocation 2GB of RAM to the appliance, and
two vCPUs – the “high” option allocates 4GB of RAM and 6 vCPUs.
You can also set as password for the security server as well as its time
zone that can be important for logs and reports.
Pay close attention to the network settings. In our case we placed the
appliance on our “management network” and used DHCP to set it up. That
was because we have up to 9 servers to deploy to – and we wanted to
reduce the per-server settings. It’s currently not possible to bulk select
many ESX hosts, and just use DHCP. So each host needs to be configured
this way. Once completed just click Save, and move on to the next ESX
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Note: Remember there is no bulk option for deploying the Security Server to every ESX host in the
cluster. Also although you can control the VM folder location of the Security Server, the Servers
themselves are located on the root of the VMware HA/DRS cluster, and it isn’t possible to assign them
to a resource pool.
Notice the option “The Security Server image is not present, it will be downloaded automatically”. For
this reason it can take a little while for the deployment to start the first time – as the Control Center
downloads the image.
4. As you deploy each appliance “Task” page update to show the
deployment progress. This accessible from “Network” and “Tasks”
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At the end of this deployment phase you should have one Control Center
(used to deploy the Security Server and manage the solutions) and what
ever number of Security Server dependent on the size and numbers of
your vSphere clusters:
As you can see at the end of the process the result is that we end-up with a Security Server for each
ESX host. As part of the deployment process each Security Server is disabled for HA, DRS and
VMotion to ensure it remains on the ESX host at all times.
As for maintenance mode – if you do use it VMware will evacuate all the VMs from the ESX host
leaving the SVA powered on. If you gracefully shutdown the SVA on the host, maintenance mode will
eventually complete.
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Install the Bitdefender “BDTools” (aka Silent Agent)
In the context of virtual desktops we feel the most efficient way to install or
upgrade the “BDTools” (previously referred to in some documentation as the
“Silent Agent”) is by incorporating it into your templates or ParentVM. Of course
that might not address every requirement. For example if you run dedicated
desktops or you want to deploy the agent other systems such as your View
Infrastructure servers. For these reason and usage cases you can use the new
silent tasks feature in Bitdefender Command Control administration pages to
remotely install the agent to the VMs required. There are a number of
perquisite’s that must be met first including:
You must provide the administrative credentials required for
authentication on VMs
Make sure VMware Tools 8.6.0 build 446312 or newer is installed on VMs
(including those running on Linux or Solaris) with the Endpoint Driver
installed. If not Bitdefender will report that the “Thin Agent” is not
installed. Remember “Thin Agent” is how some vendors refer to the
Endpoint Driver
Windows User Account Control must be disabled
UAC can be disabled via group policy settings. These are located in n the Group
Policy Editor window, in the Computer Configuration > Windows Settings >
Security Settings > Local Policies > Security Options. To disable UAC you
need to disable four policy settings in total:
User Account Control: Behaviour of the elevation prompt for
administrators in Admin Approval Mode - Set its value to Elevate
without prompting.
User Account Control: Detect application installations and prompt for
elevation - Set its value to Disabled.
User Account Control: Only elevate UIAccess applications that are installed
in secure locations - Set its value to Disabled.
User Account Control: Run all administrators in Admin Approval Mode Set its value to Disabled
To install the silent agent from the Bitdefender appliance follow these steps:
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1. Select Network in the main menu, and switch to the Virtual Machines
2. Navigate to the view that shows the virtual desktops.
3. If you click the Task icon – you should see the option to Install client
4. Next we need to set the credentials used for the installation – in our
case we used the default administrator account for the domain:
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Note: Once you click save the deployment will begin and you can monitor
the progress under the Network and Tasks menu:
Once the installation has completed the status in the Bitdefender Control
Center should indicate that BDTools has been installed. This is indicated
by small “B” in the icon representing the desktop as well as when you
mouse over the icon too:
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Testing vShield and Bitdefender
The BDTools installs as .MSI and adds the “B” icon in the taskbar tray. When
launched it opens as console that allows the user to confirm they are protected.
We found that Internet Explorer reacted negatively to its download and thought
it was itself a suspect .EXE. We would recommend downloading it on behalf of
the user and incorporating it into your template or parent VM.
Of course you will be keen to test if the anti-virus protection is in place. The
easiest way do that is to use the “EICAR Test AV File” – this is a text file that
contains a string that identifies itself as a virus AV software. It can be download
from the eircar.org website here:
Once downloaded and executed the AV should scan the file and identify it as
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As you can see vShield is very easy to setup and configure – and by relocating
the functions of AV out of the guest operating system it affords for great control
over the impact of this process. Remember though that vShield itself is not
“free”. You need resources to run each of the appliances (SVA) as well at the
two or more management consoles. We estimate that you would need to get
significant density of VMs to ESX host to both offset the license and resource
costs when compared to traditional methods of managing AV. Consider also that
introducing new method of AV is yet another set of changes on what be already
a radical departure from the existing model of delivering desktops.
Finally, you might want to review your current methods for patching and
updating ESX hosts. As you might recall the virtual appliances that make up a
vShield deployment are patch to “internal” standard switches on each hosts. Any
VM configured to such a type of vSwitch is not open for vMotion. So if you used
to using VMware’s Update Manager to automatically remediate host then
maintenance mode with fully automated DRS cluster will not work as expected.
You will find maintenance mode will get “stuck” at 2% because vMotion cannot
move the SVA to another host. The simplest way to deal with this is shutdown
the SVA once all the other VMs have been migrated to other ESX hosts in the
cluster. Do not be tempted to power down the SVA prior to carrying out
maintenance mode, as this will leave your VMs in an unprotected state. If the
SVA is powered down before the VMs it’s protecting then technically they are in
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an unprotected state. In the case of Bitdefender the Silent Agent will report the
VM is not protected.
and this will trigger a customer Bitdefender SVE SVA Alarm in the vCenter
So this raises an important dependency issue. Once your AV is dependent on the
appliance ensuring this appliance is only powered off in a controlled way is
imperative. Additionally, when an ESX host is brought out of maintenance mode
the first VM that should be powered on is the SVA before any other VMs are
powered on.
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