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MONITOR ISM™ / AFx™
Multi-Tenant
Security System
User Guide
V1.3
Multi-Tenant Security System User Guide
Welcome New Users!
There are two types of suite security keypads. Follow the instructions in the proceeding columns under
the picture of the keypad that you have. But first…
Be sure to ask your Security Representative –
• What your temporary PIN (Personal Identification Number) is to operate your keypad and
the system?
Each suite is set up with a single Master User # 1 PIN like 1-2-3-4 to get you started and be
able to access all the features. Later, you will read in this guide how to change it yourself to a
personal one.
• If you will need to use your PIN all the time?
“Quick Arm” This feature allows you to enter certain commands at a keypad like turning the system
ON and not always have to enter your PIN too.
“Secure Arm” The system has been set up so that you will need to enter your PIN for any function /
command.
• How long you have to go out or come in?
When you turn protection on normally, you will have a delay to go out the front door without causing an
alarm and your keypad will beep while you are leaving. The same for when you open the door to come
in again and turn the protection off.
Find out how long these delays are to leave or come in before they end and you cause a false alarm.
?
Contents
System Quick Reference Guide.................................................................................................................. 2
The Suite Security Keypads, An Overview.................................................................................................. 3
Operation .................................................................................................................................................... 4
To do a “SEND HELP” Alert (to Building Security) ................................................................................. 4
If an error is made when making key presses at a keypad..................................................................... 4
Turning system OFF or Silencing an ALARM condition (keypad tones continuously)............................ 4
Turning ON (leaving).............................................................................................................................. 4
Turning to STAY remain inside the protected area ................................................................................ 5
Turning the System On Remotely ......................................................................................................... 6
Verify User (If you think you have caused a false alarm) ....................................................................... 6
Bypass a Sensor Zone........................................................................................................................... 6
Chime (Keypad warning tone that entry door has been opened.) .......................................................... 6
System Test (All keypad lights, sounder turn on for 5 seconds.)............................................................ 6
Walk Test (Protection points can be tested with this command) ............................................................ 6
Special Command (Activate a special function.) .................................................................................... 7
Change your PIN number....................................................................................................................... 7
Adding a New User ................................................................................................................................ 7
Erasing an Existing User ........................................................................................................................ 8
Additional Commands for the 8 Zone Keypad Only .................................................................................... 9
Identifying a user’s ID number................................................................................................................ 9
Grant Lobby Access ............................................................................................................................... 9
8 and 2 Zone Keypad Light Descriptions .................................................................................................... 9
8 and 2 Zone Keypad Tone Descriptions.................................................................................................. 10
∗
8 and 2 zone Suite Security modules are not intended for Life/Safety applications.
MONITOR ISM™ and MONITOR AFx™ are trademarks of CSG Security Inc. / Sécurité CSG Inc.
© Copyright 2004
CSG Security Inc. / Sécurité CSG Inc.
All rights reserved.
22-9050 V1.3 (4.2004)
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
1
System Quick Reference Guide
8 Zone
Keypad
1
2
3
4
5
6
7
2 Zone
Keypad
8
S
T
1
2
3
4
5
6
X
7 !
8
9
f
0
Zone
1
2
3
4
5
6
7
8
Sensor Name
Zone
1
2
Sensor Name
Send Help Buttons
… Yes
… Yes
… Yes
FIRE
POLICE
SPECIAL ALERT
NAME
† No
† No
† No
SPECIFIC ALERT
NAME
† Yes
… No
Special Command Button(s)
Command Button # 1
… Yes
† No
NAME
Command Button # 2
… Yes
† No
Special Command Button
… Yes
† No
NAME
NAME
For Either Keypad
Entry delay time
Quick Arm Feature
User ID
1
2
3
4
5
6
7
8
Exit delay time
… Yes
† No
Secure Arm Feature
(Always use PIN)
Assigned to (name)
… Yes
† No
PIN #
(Master User)
Security Department Information
System ID
Security Dept. Phone #
2
MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide 22-9050 v1.3
Multi-Tenant Security System User Guide
An Overview
The Suite Security Keypads
9 Identifying the keypad’s buttons and lights.
9 Comparing the two keypad’s similar features.
8 Zone Keypad
2 Zone Keypad
Area Armed Light
System in STAY when on steady
System Fully ON when flashing
Ready Light
Sensor Zones
Fire Alarm
Light
Ì
1
STAY
2
3 4 5 6 7
Arming Buttons
STAY no Entry Delay
X
3
4
5
6
8
9
f
Ê
7!
Ê
Escape Key
2
0
1 2
System Trouble
Indicator Light
Fully ON
S
T
1
8
ON THIS
KEYPAD
ONLY
Function Key
FIRE
POLICE
Escape Key
SPECIAL
ALERT
Command
Key
1
2
3
4
5
6
7
8
9
0
#
Send Help
Alert Buttons
Keypad Flip Cover
Press both buttons at the
same time, on either
keypad, to request help
from building security.
Keypad Flip Cover
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide
3
8 Zone Keypad
Operation
1
2
3
4
5
6
7
2 Zone Keypad
Operation
8
S
1
2
3T
4
5
6
X
7 !
8
9
f
0
!
To do a “SEND HELP” Alert (to Building Security)
Press both buttons at the same time on either side
of the keypad symbols. Example:
Press the
and
specific alert:
# keys at the same time for a
#
for fire dept.
for police
Check with your Security Representative to find
out the details of your specific alert.
for special alert
If an error is made when making key presses at a keypad
X
Press
(escape) and start over.
Press
#
(escape) and start over.
Turning system OFF or Silencing an ALARM condition (keypad tones continuously).
Enter your PIN # by pressing the respective number Enter your PIN # by pressing the respective
keys. Enter PIN # only.
number keys. Enter PIN # only.
S
Example:
Example:
1
2
3T
1
2
3
1-2-3-4
1-2-3-4
4
4
Turning ON (leaving) with entry/exit delay tone.
The Green light under the check mark
on either of the two keypads has to be on.
It means that all your sensor zones are secure.
If one or more of your keypad red sensor zone lights are on, find out why and secure what is connected to
them. Example: if light 1 is on, close the front door before arming to ON
1
2
3
4
5
6
7
8
The 8 Zone
Keypad has 8
sensor zone
lights.
Press this button for Quick Arm to ON:
on the keypad.
Or, if programmed, Secure Arm, pressing this
button and then entering your PIN.
When the keypad starts beeping, leave by the front
door.
4
The 2 Zone has
2 sensor zone lights.
1 2
Press these buttons for Quick Arm to ON:
(Command Key)
and then press
3
Or, if programmed, Secure Arm: press
then 3
then entering your PIN on the keypad.
When the keypad starts beeping, leave by the front
door.
MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide 22-9050 v1.3
8 Zone Keypad
Operation
1
2
3
4
5
6
7
8
2 Zone Keypad
Operation
S
1
2
3T
4
5
6
X
7 !
8
9
f
0
When the system is Fully ON, the light under the key symbol
on the keypad will flash. No
protection point lights will be lit.
When the system is in STAY, because you are STAYing inside, only the doors and windows are
protected. The key symbol light is on steady and will not flash.
When the system is in the STAY mode, motion detectors will detect movement and cause their keypad
sensor zone light to come on but an alarm will not be generated. Motion detectors are only on when the
system is Fully ON and you have left the protected area.
Turning to STAY with entry/exit delay tone. A user setting the system to this level can exit while another
user can remain inside the protected area. An entry delay occurs so a user can come in and turn off while
a user who has been remaining inside is alerted of an entry being made.
Quick Arm
Press
Press
then
1
Or, if programmed, Secure Arm by pressing this
Or, if programmed, Secure Arm by pressing these
button and then entering your PIN.
buttons and then entering your PIN.
STAY with audible exit delay. No entry delay – instant Alarm if door opened.
Quick Arm:
Press
Press
then
2
Or, if programmed, Secure Arm by pressing this
Or, if programmed, Secure Arm by pressing these
button and then entering your PIN.
buttons and then entering your PIN.
Turn system ON with silent exit delay. Entry delay
begins silent except for its last 15 seconds when
warning tones turn on.
Press
(the “f - key” Function Key)
and then press
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
Put system in STAY with silent exit delay. Entry
delay begins silent except for its last 15 seconds
when warning tones turn on.
Press
and then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
ON with silent exit delay. Audible entry delay.
is pressed twice.
Example: Quick Arm:
Press
then
again, then
3
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
STAY with silent exit delay. Audible entry delay.
is pressed twice.
Example: Quick Arm:
Press
then
again, then
1
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
STAY, silent exit delay. No entry delay – instant Alarm if door opened.
Press
and then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
22-9050 v1.3
is pressed twice.
Example: Quick Arm:
Press
then
again, then
2
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
5
8 Zone Keypad
Operation
1
2
3
4
5
6
7
2 Zone Keypad
Operation
8
S
1
2
3T
4
5
6
X
7 !
8
9
f
0
Turning the System On Remotely If you left and forgot to turn the system on, it can be remotely armed
by the building security dept. Contact the guard, identify your suite and ask the guard to turn the system
on.
Verify User If you think you have caused a false alarm (keypad tones continuously) you can notify the
Security Dept. that YOU are on the premises before contacting them by phone.
If armed, turn system off with PIN #.
If armed, turn system off with PIN #.
Then, send Verify Code:
Then, send Verify Code:
Press
4
then
and your PIN again.
Press
then
4
and your PIN again.
Bypass a Sensor Zone
NOTE: An entry/exit sensor zone, example: main entrance door cannot be bypassed.
Press
then
then the
Press
Sensor Zone number 1 – 8 and your PIN.
Only one point can be bypassed at a time. Repeat
the same sequence to remove the zone’s bypass.
A Master or Resident authority level User turning
the system OFF will automatically remove a
bypass.
then
8
then the
Sensor Zone number 1 or 2 and your PIN.
Only one point can be bypassed at a time. Repeat
the same sequence to remove the zone’s bypass.
A Master or Resident authority level User turning
the system OFF will automatically remove a
bypass.
Chime Keypad warning tone that entry door has been opened.
Press
5 turns chime on.
then
Press
then
6
once to turn
feature on.
Press
6 turns chime off.
then
Repeat to turn off.
System Test All keypad lights, sounder turn on for 5 seconds.
Press
then
Press
X
7!
then PIN.
Press
PIN.
to stop sooner.
7
Press
then
then
2
then
# to stop sooner.
Walk Test Protection points can be tested with this command. After entering the command at the keypad,
trip the protection points. Example: open front door and close it, the light marked 1 turns on solid. This
means protection point # 1 is working OK. Do the same to test the next point, example: light marked # 2 is
a motion detector. Trip it and let it reset. Light # 2 turns on solid, etc.
Press
then
8
then PIN.
Test will last 5 minutes or press
6
X
Press
to stop.
then
7
then
PIN.
Test will last 5 minutes or press
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
1
then
#
to stop.
22-9050 v1.3
8 Zone Keypad
Operation
1
2
3
4
5
6
7
2 Zone Keypad
Operation
8
S
1
2
3T
4
5
6
X
7 !
8
9
f
0
Special Command If you had a special command arranged to activate a special function. Check with
your Security Dept.
Press
then
1
Repeat the same
sequence to turn
the command off.
for Special Command #1
Press
then
2
Press
then
5
once to turn feature on.
Repeat to turn off.
for Special Command #2
NOTE: If it is necessary for you to add your PIN
when doing system arming procedures (example:
system ON or in STAY), you will need to add it with
these commands too. F and 1 and PIN or F and 2
and PIN.
NOTE: If it is necessary for you to add your PIN
when doing system arming procedures (example:
system ON or in STAY), you will need to add it with
this command too.
and 5 and PIN.
Change your PIN number
Press
then
then enter old PIN,
Press
then enter new PIN and enter the same new PIN
again to confirm it.
then
0
then enter old PIN,
then enter new PIN and enter the same new PIN
again to confirm it.
Adding a New User
Groups of users 2-8 for each suite must be set as “unassigned” by Building Security Administration before
user’s can be added (assigned) at a keypad. A new suite will have a Master User # 1 temporary PIN. Ask
your Security Representative what the PIN is and change it later.
Press
and then press
9
Press
and then press
9
Then for either keypad:
• Enter your Master user PIN.
• Now enter the new user’s identification number. (There can be 8 users in the system, 1 – 8. If you know
you are Master user # 1 then that user ID position is not vacant. Press the next user ID # “2” for the new
user. That position will now be occupied. The next new user would get ID # 3 and so on until all 8 ID
positions are eventually occupied.)
• Now enter the new user’s Authority #. The new user can be assigned with one of the following Authority
Levels, limiting their abilities as required:
Authority Levels
MASTER enter “2”
Resident
enter “3”
Guest
enter “4”
Cleaner
enter “5”
22-9050 v1.3
Turn
System
ON
Turn
System
OFF
Turn
to
STAY
Bypass
Zones
Remove
Bypass
Test
System
Edit
Users
Reset
Alarms
Special
Command
On / Off
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
7
8 Zone Keypad
Operation
1
2
3
4
5
6
7
8
2 Zone Keypad
Operation
S
1
2
3T
4
5
6
X
7 !
8
9
f
0
Adding a New User continued
• Now enter the new user’s PIN #
A Master User can not change their Authority Level
• Enter the new user’s PIN # again to confirm it.
The new user should now be programmed. Test the PIN by turning the system ON and use the new
PIN to turn it off.
∗
To Review:
Press F and 9 and Master PIN and userID
(#2-8) and Authority # Level and new user’s
PIN and new user’s PIN again to confirm.
To Review:
Press and 9 and Master PIN and userID
(#2-8) and Authority # Level and new user’s
PIN and new user’s PIN again to confirm.
Erasing an Existing User
• Follow the same procedures as adding a new user but instead of ordinarily entering a new PIN #, enter
“0000” (4 zeros) twice, instead.
• This will erase the old user and they will not be able to use the system with their old PIN #.
• This will remove the user from the group of 8 users for the system and that user ID# will now be vacant
and available for a new user.
To Review:
Press F and 9 and Master PIN and userID
(#2-8) and Authority # Level and PIN# 0000 and
PIN# 0000 again to confirm.
∗
To Review:
Press
and 9 and Master PIN and userID (#2-8)
and Authority # Level and PIN# 0000 and PIN#
0000 again to confirm.
Test the old PIN to make sure it does not work anymore by turning the system ON and trying to use the
old PIN to turn the system off. It should not work. Turn the system off with your master PIN.
8
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
22-9050 v1.3
Multi-Tenant Security System User Guide
1
2
3
4
5
6
7
8
S
1
2
3T
4
5
6
X
7 !
8
9
f
Additional Commands for the 8 Zone Keypad Only
0
Identifying a user’s ID number
After this command is entered, the user’s ID # (2-8, the master user usually being 1) will display on the 8
th
sensor zone lights. Example, if user’s PIN entered belongs to the 5 user, sensor zone light # 5 will turn
on. This feature identifies for the master user which user locations are vacant or can have their user PIN
erased, in order to add new users.
Press
then
0
then a Master PIN, then the User’s PIN whose user number you
want to check, 2 – 8.
The Ready, Armed and Trouble lights will flash and the user’s # light is on steady.
X
The indication will last 10 seconds or press
to reset the keypad back to normal operation.
Grant Lobby Access
If pre-arranged with Security Management, this command can send a signal to the building security main
desk, concierge, to authorize a visitor’s entrance.
Press
then
S
3T
then a Master PIN.
8 and 2 Zone Keypad Light Descriptions
Light
Display
Meanings
Slow Flash
Fast Flash
− System hydro mains power failure
− Communication problem with building main control
equipment.
− Possibly keypad base lose causing tamper alert.
(8 Zone Keypad only)
− With fast flashing Sensor Zone(s), either keypad.
− Sensor zone wiring faulty.
− Incorrect sensor zone programming.
– Check with your Security Representative.
− Sensor Zones okay. System ready to arm.
− Sensor zone(s) insecure or system is ON.
− Protection off.
− Protection in STAY (remaining inside, no internal motion
detectors on, only doors and windows protected).
− Protection Fully ON
− OK or protection ON.
− Insecure or system in Walk Test.
− Bypassed.
− With Trouble light. Example: wiring fault.
Trouble Triangle
On
On
System Okay
Armed
Sensor Zones
1 – 8 (8 Zone Keypad)
1 and 2 (2 Zone)
1 2
22-9050 v1.3
On
Off
Off
On
Flashing
Off
On
Slow Flash
Fast Flash
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
9
Multi-Tenant Security System User Guide
Keypad Lights continued
Light
Display
Meanings
• Armed and Trouble
• Sensor Zone
– combined
– Flashing
– On
• Ready, Armed and
Trouble
• Sensor Zone(s)
– combined
– Flashing
– On
− Indicates the system had an alarm condition, when the
system is turned off.
− The sensor zone that had the alarm will indicate by being
on.
− Stops automatically or
press X to stop on 8 Zone Keypad.
press # to stop on 2 Zone Keypad.
− Walk Test in progress. Protection point lights will turn on
as their sensor is tripped and cleared (open, close door) to
indicate their working OK.
Press X to stop test on 8 Zone Keypad.
Press # to stop test on 2 Zone Keypad.
− Identifying a User’s ID # (8 Zone Keypad only). See
Additional Commands above.
On
8 Zone Keypad Only
Fire
− A fire-sensing device (smoke sensor) has been
triggered.
− The sensor zone light the sensor is connected to
may also be on.
− Enter your PIN at the keypad to stop the keypad
alarm.
− When the fire condition has been cleared, the
keypad fire lights should reset automatically.
8 and 2 Zone Keypad Tone Descriptions
Tone Type
Sound
Meanings
Chime
Two short beeps
Alarm/Trouble warning
Continuous tone
Fire
8 and 2 Zone Keypads
Tone turns on and off
Entry/Exit
“Entry/Exit delay is ending”
warning
Pulsing tone
Tone pulses rapidly
− A disarmed entry zone, like the front door, is
being opened and the chime is on to warn
about it.
− When ever a warning condition is detected.
− Enter PIN at either keypad to stop.
− Fire detected.
− NOTE: The 2 Zone keypad does not have an
actual Fire Light but example: its sensor zone
#2 could have a smoke sensor connected to
it. This will cause the 2 Zone to act similarly
to the 8 Zone keypad when a possible fire
condition is sensed.
− Follow instructions for the 8 Zone keypad fire
light above.
− When leaving or entering by the front door.
− Last 15 seconds of normal entry or exit.
10
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
22-9050 v1.3
Multi-Tenant Security System User Guide
Keypad Tones continued
Tone Type
Sound
Meanings
Exit with a sensor zone
bypassed
Key Protest
Key feedback
Eight short beeps
Fast short beeps
Single fast beep
Key Confirmation
Single long beep
Alarm notification when
entering main entrance
Alarm occurred during the
last time the system was
armed
Exit With Trouble
High speed pulsed
tone
Single short beeps
− Warning that arming is occurring with a
protection point or points bypassed.
− Incorrect key presses at keypad.
− Whenever a key is pressed.
− No tone when emergency keys
and # are
pushed together on the 8 zone keypad.
− Confirms that a command sequence was
correctly entered at a keypad.
− There was an alarm when the system was
armed.
− These beeps occur when the system is being
turned off and there had been an alarm while
it was armed.
− Arming system while trouble condition exists.
22-9050 v1.3
Single high speed
beeps
MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide
11
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