Mitel | SX-2000 ML | Technical information | Mitel SX-2000 ML Technical information

TECHNICIAN’S HANDBOOK
LIGHTWARE 19, RELEASE 3.2
Technician’s Handbook
NOTICE
The information contained in this document is believed to
be accurate in all respects but is not warranted by Mitel
Networks Corporation (MITEL®). The information is
subject to change without notice and should not be
construed in any way as a commitment by Mitel or any of
its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document
or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or
transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission
from Mitel Networks Corporation.
MITEL, SX-200, SUPERSET, SUPERCONSOLE 1000, MILINK, and
LIGHTWARE are trademarks of Mitel Networks Corporation.
HYPERTERMINAL is a trademark of Hilgraeve Inc.
All other product names specified in this document are trademarks of
their corresponding owners.
SX-200 Technician’s Handbook
50003703, Revision A
LIGHTWARE 19 Release 3.2 Software
May 2003
® ™ Trademark of MITEL Networks Corporation
©Copyright 2003, MITEL Networks Corporation
All rights reserved
ii
Table of Contents
Chapter 1 - Introduction
About This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Purpose of This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Who This Handbook is For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols Used in This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Where You Can Find More Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
SX-200® EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
SX-200 ML (RM) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SX-200 ML (FD) PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SX-200 LIGHT PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
SX-200 SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
SX-200 DIGITAL 672-Port PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SX-200 DIGITAL 336-Port PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SX-200 DIGITAL 456-Port PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SX-200 DIGITAL 480-Port PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LIGHTWARE™ 19 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 2 - Routine Maintenance
Is the System Healthy? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking a System for Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking a System for Database Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backing Up a Customer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 LIGHT/ DIGITAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading New Software Onto a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 LIGHT/ DIGITAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML Remote Software Download . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML Flash Memory Card Replacement . . . . . . . . . . . . . . . . .
Upgrading Set Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Boot Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware Revision Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling Options or Changing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options Are Password Protected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling Options On a SX-200 EL/ML System . . . . . . . . . . . . . . . . . . . .
Enabling Options On a SX-200 LIGHT/DIGITAL System . . . . . . . . . . . .
Upgrading an SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading from CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading by Replacing Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . .
25
26
26
27
27
28
28
28
29
33
34
34
34
34
35
36
36
36
36
37
37
39
iii
Technician’s Handbook
Trunk SMDR Records Field Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 3 - Troubleshooting and Repair
Identifying Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flowchart 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flowchart 2: System Is Not Booting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flowchart 3: An Alarm Is Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flowchart 4: Correcting Set / Dataset Problems . . . . . . . . . . . . . . . . . . .
Flowchart 5: Maintenance Terminal Problems . . . . . . . . . . . . . . . . . . . .
Interpreting the Main Control Card Power-Up Error Codes . . . . . . . . . . . . .
Restoring the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the SX-200 EL/ML Database . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the SX-200 LIGHT/DIGITAL Database . . . . . . . . . . . . . . . . . .
Backing Up Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Correcting System ID Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the System Reports a System ID Mismatch . . . . . . . . . . . . . . . . . . . . .
If the System Reports a Decryption Module Error . . . . . . . . . . . . . . . . . .
Powering Down the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Down the SX-200 EL/ML Control Node . . . . . . . . . . . . . . . . .
Powering Down the SX-200 LIGHT Control Node . . . . . . . . . . . . . . . . .
Powering Down the Peripheral Nodes . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Down the IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Up the Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Up the SX-200 EL/ML Control Node . . . . . . . . . . . . . . . . . . . .
Powering Up the SX-200 LIGHT Control Node . . . . . . . . . . . . . . . . . . . .
Powering Up the Peripheral Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Powering Up the IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing Peripheral Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a Main Controller Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Correcting Ground Path Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems Caused by Incorrect PBX Grounding . . . . . . . . . . . . . . . . . . .
Ground Path AC Voltage Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ground Path Resistance Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the CO and PBX Ground Differential . . . . . . . . . . . . . . . . . . . . .
Checking the Port Connections
to the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Receiver Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the FIM/CIM Carrier Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the T1 Card, T1/E1 Module, and the PRI Card . . . . . . . . . . . . . . .
Checking the Number of T1
Trunk Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trunk Signaling and Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv
49
49
51
52
53
55
56
57
57
57
58
59
59
59
60
60
60
60
60
61
61
61
61
61
62
62
63
64
64
64
65
65
67
68
69
71
72
73
Table of Contents
General Signaling & Supervision Concepts . . . . . . . . . . . . . . . . . . . . . . 73
Loop Start Line/Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Ground Start Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Direct Inward Dial (DID)/Loop Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Ear & Mouth (E&M) Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
T1 Trunk (D4 DS-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
PBX Property Management
System Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Property Management System Messages . . . . . . . . . . . . . . . . . . . . . . . 89
PBX and PMS Cannot Communicate . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Testing the PMS Interface of the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Disk Drive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
SX-200 LIGHT/DIGITAL Floppy Disk Subsystem Troubleshooting
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Disk Drive Strapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Troubleshooting the SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
SX-200 IP Node Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Test Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Chapter 4 - Programming
Programming an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a Printer Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Printer Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dataset Printer Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming Stations/Sets Automatically . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting a device and all dependent resources . . . . . . . . . . . . . . . . . .
Deleting a range of devices and all dependent resources . . . . . . . . . .
Programming a Single Line Voice Station . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an Analog Device to a SIM2 . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a Multi-Line Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a Subattendant Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a PRI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a Non-Dial-In Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a range of Non Dial-in Trunks . . . . . . . . . . . . . . . . . . . . .
Programming a Dial-In Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a range of Dial-in Trunks . . . . . . . . . . . . . . . . . . . . . . . .
Programming a DISA Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming ANI/DNIS on an
Incoming Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a CLASS Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initializing the SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CDE Programming for the SX-200 IP Node . . . . . . . . . . . . . . . . . . . . .
110
111
111
111
112
113
114
115
116
117
119
120
125
126
127
128
130
131
134
136
136
136
v
Technician’s Handbook
Registering IP Phones (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming Symbol MiNET Wireless Phones (Optional) . . . . . . . . . . . . .
Install Symbol NetVision MiNET Phone Administrator Tool . . . . . . . . .
Programming a Circuit Descriptor for Hotel/Motel
and ACD Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the PMS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming Call Forwarding - External . . . . . . . . . . . . . . . . . . . . . . . . . .
Feature Access Codes (CDE Form 02) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Class of Service Options
(CDE Form 03) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Options and Timers
(CDE Form 04) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CDE Cross Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML Feature Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
140
141
141
142
143
146
148
151
159
164
166
Chapter 5 - Installation
Cabinet Card Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL Control Cabinet Card Assignments . . . . . . . . . . . . . . . . . .
SX-200 EL Peripheral Cabinet Card Assignments . . . . . . . . . . . . . . . .
SX-200 ML (RM) Cabinet Card Assignments
SX-200 ML (FD) Cabinet Card Assignment . . . . . . . . . . . . . . . . . . . . .
SX-200 LIGHT Cabinet Card Assignment . . . . . . . . . . . . . . . . . . . . . . .
SX-200 SPINE Peripheral Bay Module Assignment . . . . . . . . . . . . . . .
SX-200 Digital 672-Port Cabinet Card Assignment . . . . . . . . . . . . . . .
SX-200 Digital 336-Port Control Cabinet
Card Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 Digital 456-Port Cabinet Card Assignment . . . . . . . . . . . . . . .
SX-200 Digital 480-Port Cabinet Card Assignment . . . . . . . . . . . . . . .
SX-200 DIGITAL Cable Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML Configuration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initial Power-up Procedure (SX-200 EL/ML) . . . . . . . . . . . . . . . . . . . . . . . .
System Initialization Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 EL/ML Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 LIGHT/DIGITAL Initialization . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding a Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . .
Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . .
E&M Trunk Card Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding an SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Triple CIM Card Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Interface Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USOC Pin Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi
173
173
174
177
178
179
180
181
182
183
184
185
192
194
194
195
198
199
202
204
207
209
210
210
Table of Contents
SX-200 EL/ML Peripheral Interface Card Slot Assignments . . . . . . . . . 210
Adding a PKM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
PKM to an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Chapter 6 - Maintenance Commands
Basic Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Command Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying the Card Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Showing the System Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Log Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Report Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Traffic Measurement Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I print a procedure from the infobase? . . . . . . . . . . . . . . . . . . .
How do I export a section of the infobase to a word
processing file? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I get more information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I search the entire infobase? . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I search a section of the infobase? . . . . . . . . . . . . . . . . . . . . .
245
245
245
246
246
246
247
248
252
254
258
265
265
266
266
266
Index
E-Docs Tips
vii
Technician’s Handbook
Figures
Figure 1:
Figure 2:
Figure 3:
Figure 4:
Figure 5:
Figure 6:
Figure 7:
Figure 8:
Figure 9:
Figure 10:
Figure 11:
Figure 12:
Figure 13:
Figure 14:
Figure 15:
Figure 16:
Figure 17:
Figure 18:
Figure 19:
Figure 20:
Figure 21:
Figure 22:
Figure 23:
Figure 24:
Figure 25:
Figure 26:
Figure 27:
Figure 28:
Figure 29:
Figure 30:
Figure 31:
Figure 32:
Figure 33:
Figure 34:
Figure 35:
Figure 36:
Figure 37:
Figure 38:
Figure 39:
viii
SX-200 ELx Cabinet .................................................................... 6
SX-200 ML (RM) and (FD) PBX ................................................ 12
SX-200 LIGHT PBX ................................................................... 13
SX-200 IP Node Configuration .................................................. 15
SX-200 SPINE Peripheral Bay .................................................. 16
SX-200 DIGITAL (672-Port) PBX .............................................. 17
SX-200 DIGITAL (336-Port) PBX .............................................. 18
SX-200 DIGITAL (456-Port) PBX .............................................. 19
SX-200 DIGITAL (480-Port) PBX .............................................. 20
Removing the bottom panel ....................................................... 39
Removing the flash memory card .............................................. 40
Inserting the flash memory card ................................................ 41
Loop Start Line/Trunk ................................................................ 74
Ground Start Trunk .................................................................... 76
Direct Inward Dial (DID)/Loop Trunk .......................................... 78
E&M Trunk - Type I (2-wire) ...................................................... 81
E&M Trunk - Type V (4-wire) ..................................................... 82
T1 Trunk Synchronization .......................................................... 84
SX-200 EL Control Cabinet Card Assignments ....................... 173
SX-200 EL Peripheral Cabinet Card Assignments .................. 174
SX-200 ML (RM) Cabinets with BCC III Cards ........................ 175
SX-200 ML (RM) Cabinets with BCC II Cards ......................... 176
SX-200 ML (RM) Cabinet with a PRI Card .............................. 176
SX-200 ML (FD) Cabinet Card Assignment ............................. 177
SX-200 LIGHT Cabinet Card Assignment ............................... 178
SX-200 SPINE Peripheral Bay Module Assignment ................ 179
SX-200 Digital 672-Port Cabinet Card Assignment ................. 180
SX-200 Digital 336-Port Control Cabinet Card
Assignment .............................................................................. 181
SX-200 Digital 456-Port Cabinet Card Assignment ................. 182
SX-200 Digital 480-Port Cabinet Card Assignment ................. 183
S1 Switch Settings for the PRI Card ........................................ 190
S1 Switch Showing 1 Closed ................................................... 205
S1 Switch Settings on the PRI Card ........................................ 205
Connecting a Triple CIM Card to the SX-200 IP Node ............ 207
Connecting an SX-200 IP Node to an Ethernet Switch ........... 208
PKM Connections to a SUPERSET™ 4025 ............................ 239
PKM Connections to a SUPERSET 4150 ................................ 239
5448 PKM Connections to a 5220 IP Phone ........................... 240
PKM Connections to an Attendant Console ............................ 242
Table of Contents
Tables
Table 1:
Table 2:
Table 3:
Table 4:
Table 5:
Table 6:
Table 7:
Table 8:
Table 9:
Table 10:
Table 11:
Table 12:
Table 13:
Table 14:
Table 15:
Table 16:
Table 17:
Table 18:
Table 19:
Table 20:
Table 21:
Table 22:
Table 23:
Table 24:
Table 25:
Table 26:
Table 27:
Table 28:
Table 29:
Table 30:
Table 31:
Table 32:
Table 33:
Table 34:
Table 35:
Table 36:
Table 37:
Firmware Commands ................................................................ 35
Summary of Fields in Trunk SMDR Records ............................. 42
Main Control Card Error Code Summary ................................... 56
SX-200 SPINE Maximum Receiver Combinations
Available .................................................................................... 68
Maximum Number of T1 Trunk Cards Prior
to LIGHTWARE 18 .................................................................... 72
Loop Start Line/Trunk Summary ................................................ 74
Ground Start Trunk Summary .................................................... 76
Direct Inward Dial/Loop Trunk Summary ................................... 79
E&M Trunk Summary ................................................................ 82
A-B Signalling States (Tie/E&M) ................................................ 87
A-B Bit Signalling Example (T1/CO) .......................................... 88
PMS Keyboard Commands ....................................................... 91
Floppy Disk Troubleshooting Summary ..................................... 94
Floppy Disk Drive Error Code Summary .................................... 95
SX-200 IP Node Troubleshooting Table .................................... 98
Test Line Command Codes ..................................................... 105
Test Line Status Indicator Codes ............................................. 106
Test Line Status Tones ............................................................ 107
ANI/DNIS Digits on Phone Display (COS Option 502
Enabled and COS Option 613 Disabled) ................................. 132
ANI/DNIS Digits on Phone Display (COS Option 502
Enabled and COS Option 613 Enabled) .................................. 133
ANI/DNIS for ACD Agents ....................................................... 133
Feature Access Codes ............................................................ 148
Class of Service Options ......................................................... 151
LIGHTWARE 19 Release 2.0 and greater System
Options and Timers ................................................................. 159
Feature Limitations .................................................................. 166
SX-200 SPINE Configuration Rules ........................................ 179
Cable Assignments for SX-200 DIGITAL Cabinets ................. 184
Main Control Card Codes ........................................................ 194
Main Control Card Test Status Codes ..................................... 195
Main Control Card Power-Up Error Code Summary ................ 196
Peripheral Interface Cards and Modules ................................. 199
Digital Control and Digital Services Cards and Modules ......... 202
E&M Trunk Module Switch Settings ........................................ 204
Control Resource Card Switch Setting .................................... 206
BRI Port to Tip/Ring Assignment ............................................. 211
SFT Port (J7) ........................................................................... 212
Music-on-Hold/Pager Unit Pinouts ........................................... 212
ix
Technician’s Handbook
Table 38:
Table 39:
Table 40:
Table 41:
Table 42:
Table 43:
Table 44:
Table 45:
Table 46:
Table 47:
Table 48:
Table 49:
Table 50:
Table 51:
Table 52:
Table 53:
Table 54:
Table 55:
Table 56:
Table 57:
x
Copper Interface Ports ............................................................. 213
Maintenance Module Port ........................................................ 214
T1 or PRI Trunk Port
(J5 and J6, BCC III and PRI Faceplates) ................................. 214
T/R Cable Assembly Pinouts for SX-200 SPINE ..................... 215
SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments ....................................................... 216
SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments ....................................................... 218
SX-200 DIGITAL Peripheral Bay
Tip and Ring Assignments (High-power Slots) ........................ 220
SX-200 Digital Tip and Ring
Assignments for Universal Card Modules ................................ 222
SX-200 DIGITAL Tip and Ring
Assignents (Low-power Slots) ................................................. 224
USOC Connector Pin Designations ......................................... 226
Analog Bay P1 and P7 Tip and Ring Assignments .................. 228
Analog Bay P2 and P8 Tip and Ring Assignments .................. 230
Analog Bay P3 and P9 Tip and Ring Assignments .................. 232
Analog Bay P4 and P10 Tip and Ring Assignments ................ 234
Interconnect Card P19 Tip and Ring Assignments .................. 236
Log Level Functions ................................................................. 247
System Level Functions ........................................................... 248
Report Level Functions ............................................................ 252
Diagnostic Level Functions ...................................................... 254
Traffic Measurement Level Functions ...................................... 258
Figure 1:
Figure 2:
Figure 3:
Figure 4:
Figure 5:
Figure 6:
Figure 7:
Figure 8:
Figure 9:
Figure 10:
Figure 11:
Figure 12:
Figure 13:
Figure 14:
Figure 15:
Figure 16:
Figure 17:
Figure 18:
Figure 19:
Figure 20:
Figure 21:
Figure 22:
Figure 23:
Figure 24:
Figure 25:
Figure 26:
Figure 27:
Figure 28:
Figure 29:
Figure 30:
Figure 31:
Figure 32:
Figure 33:
Figure 34:
Figure 35:
Figure 36:
Figure 37:
Figure 38:
Figure 39:
SX-200 ELx Cabinet ......................................................................6
SX-200 ML (RM) and (FD) PBX ...................................................12
SX-200 LIGHT PBX .....................................................................13
SX-200 IP Node Configuration .....................................................15
SX-200 SPINE Peripheral Bay .....................................................16
SX-200 DIGITAL (672-Port) PBX .................................................17
SX-200 DIGITAL (336-Port) PBX .................................................18
SX-200 DIGITAL (456-Port) PBX .................................................19
SX-200 DIGITAL (480-Port) PBX .................................................20
Removing the bottom panel .........................................................39
Removing the flash memory card ................................................40
Inserting the flash memory card ...................................................41
Loop Start Line/Trunk ..................................................................74
Ground Start Trunk ......................................................................76
Direct Inward Dial (DID)/Loop Trunk ............................................78
E&M Trunk - Type I (2-wire) .........................................................81
E&M Trunk - Type V (4-wire) .......................................................82
T1 Trunk Synchronization ............................................................84
SX-200 EL Control Cabinet Card Assignments .........................173
SX-200 EL Peripheral Cabinet Card Assignments ....................174
SX-200 ML (RM) Cabinets with BCC III Cards ..........................175
SX-200 ML (RM) Cabinets with BCC II Cards ...........................176
SX-200 ML (RM) Cabinet with a PRI Card ................................176
SX-200 ML (FD) Cabinet Card Assignment ...............................177
SX-200 LIGHT Cabinet Card Assignment .................................178
SX-200 SPINE Peripheral Bay Module Assignment ..................179
SX-200 Digital 672-Port Cabinet Card Assignment ...................180
SX-200 Digital 336-Port Control Cabinet Card Assignment .......181
SX-200 Digital 456-Port Cabinet Card Assignment ...................182
SX-200 Digital 480-Port Cabinet Card Assignment ...................183
S1 Switch Settings for the PRI Card ..........................................190
S1 Switch Showing 1 Closed .....................................................205
S1 Switch Settings on the PRI Card ..........................................205
Connecting a Triple CIM Card to the SX-200 IP Node ..............207
Connecting an SX-200 IP Node to an Ethernet Switch ..............208
PKM Connections to a SUPERSET 4025 ..................................239
PKM Connections to a SUPERSET 4150 ..................................239
5448 PKM Connections to a 5220 IP Phone .............................240
PKM Connections to an Attendant Console ...............................242
Table 1:
Firmware Commands ....................................................35
Table 2:
Summary of Fields in Trunk SMDR Records ................42
Table 3:
Main Control Card Error Code Summary ......................56
Table 4:
SX-200 SPINE Maximum Receiver Combinations Available
68
Table 5:
Maximum Number of T1 Trunk Cards
Prior to LIGHTWARE 18 72
Table 6:
Loop Start Line/Trunk Summary ...................................74
Table 7:
Ground Start Trunk Summary .......................................76
Table 8:
Direct Inward Dial/Loop Trunk Summary ......................79
Table 9:
E&M Trunk Summary ....................................................82
Table 10: A-B Signalling States (Tie/E&M) ...................................87
Table 11: A-B Bit Signalling Example (T1/CO) .............................88
Table 12: PMS Keyboard Commands ...........................................91
Table 13: Floppy Disk Troubleshooting Summary ........................94
Table 14: Floppy Disk Drive Error Code Summary .......................95
Table 15: SX-200 IP Node Troubleshooting Table .......................98
Table 16: Test Line Command Codes ........................................105
Table 17: Test Line Status Indicator Codes ................................106
Table 18: Test Line Status Tones ...............................................107
Table 19: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Disabled) 132
Table 20: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Enabled) 133
Table 21: ANI/DNIS for ACD Agents ...........................................133
Table 22: Feature Access Codes ................................................148
Table 23: Class of Service Options .............................................151
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers 159
Table 25: Feature Limitations ......................................................166
Table 26: SX-200 SPINE Configuration Rules ............................179
Table 27: Cable Assignments for SX-200 DIGITAL Cabinets .....184
Table 28: Main Control Card Codes ............................................194
Table 29: Main Control Card Test Status Codes ........................195
Table 30: Main Control Card Power-Up Error Code Summary ...196
Table 31: Peripheral Interface Cards and Modules .....................199
Table 32: Digital Control and Digital Services Cards and Modules ...
202
Table 33: E&M Trunk Module Switch Settings ............................204
Table 34: Control Resource Card Switch Setting ........................206
Table 35: BRI Port to Tip/Ring Assignment .................................211
Table 36: SFT Port (J7) ...............................................................212
Table 37: Music-on-Hold/Pager Unit Pinouts ..............................212
Table 38: Copper Interface Ports ................................................213
Table 39: Maintenance Module Port ...........................................214
Table 40: T1 or PRI Trunk Port (J5 and J6, BCC III and PRI Faceplates)
214
Table 41: T/R Cable Assembly Pinouts for SX-200 SPINE .........215
Table 42: SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments 216
Table 43: SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments 218
Table 44: SX-200 DIGITAL Peripheral Bay
Tip and Ring Assignments (High-power Slots) 220
Table 45: SX-200 Digital Tip and Ring
Assignments for Universal Card Modules 222
Table 46: SX-200 DIGITAL Tip and Ring
Assignents (Low-power Slots) 224
Table 47: USOC Connector Pin Designations .............................226
Table 48: Analog Bay P1 and P7 Tip and Ring Assignments .....228
Table 49: Analog Bay P2 and P8 Tip and Ring Assignments .....230
Table 50: Analog Bay P3 and P9 Tip and Ring Assignments .....232
Table 51: Analog Bay P4 and P10 Tip and Ring Assignments ...234
Table 52: Interconnect Card P19 Tip and Ring Assignments ......236
Table 53: Log Level Functions ....................................................247
Table 54: System Level Functions ..............................................248
Table 55: Report Level Functions ...............................................252
Table 56: Diagnostic Level Functions .........................................254
Table 57: Traffic Measurement Level Functions .........................258
Chapter 1
Introduction
Technician’s Handbook
2
Introduction
About This Handbook
Purpose of This Handbook
This handbook provides
„
Quick reference to maintenance commands
„
Abbreviated instructions for frequently used procedures
„
Programming aids
„
Troubleshooting flowcharts
„
Installation information.
Who This Handbook is For
This handbook is for a certified technician.
Symbols Used in This Handbook
Indicates a hazardous situation which, if you don’t avoid,
could result in injury or death
Indicates a situation which, if you don’t avoid, could result in
damage to the equipment
Identifies an important note or a useful tip
Identifies an important cross reference
3
Technician’s Handbook
Important Safety Instructions
WARNING: Failure to follow all instructions may result in
improper equipment operation and/or risk of electrical
shock.
See MITEL® document PN 56004737, Safety Instructions, for general
safety information. The Safety Instructions document is packaged with each
system.
Where You Can Find More Information
See the MITEL SX-200® EL/ML Technical Documentation for more
information.
4
Introduction
Configurations
SX-200 EL System
The SX-200 EL system contains one control cabinet with the following
components:
„
A Main Control Card IIIEL (MCC IIIEL) or Main Control Card IIIELx
(MCC IIIELx) in slot 12
„
One Bay Control Card (BCC II or BCC III) in slot 9
„
One Bay Power Supply
„
Up to two Control Dual FIM Carriers (CFCII), Control Triple FIM
Carriers (CFCIII), or Control Triple CIM (CTC) cards in slots
10 and 11
„
Up to 1 PRI card in unused slots 10 or 11
„
Up to two T1 Trunk cards in unused slots 10 or 11
„
Up to eight Peripheral Interface Cards in slots 1 to 8.
The SX-200 EL Control cabinet with an MCC IIIEL card or MCC IIIELx
card supports up to six peripheral bays. The MCC IIIELx card can also
support up to two SX-200 IP Nodes. The peripheral bays can be SX-200
EL peripheral cabinets, SX-200 LIGHT peripheral cabinets, SPINE Bays,
ISDN Network Gateways, or PRI cards.
The SX-200 IP Node requires LIGHTWARE 19, Release 3.0
with Feature Level 4 enabled.
A seven cabinet system will provide a non-blocking system if a
MCC IIIELx card in the SX-200 ELx cabinet (PN 9109-600-002-NA) is
installed with each of the following combinations:
„
Two CFCIII cards with LIGHTWARE 17 Release 3.1 or greater
„
Two CTC cards set to the triple interface setting with LIGHTWARE 18
Release 2.0 or greater.
5
Technician’s Handbook
A seven cabinet system with a MCC IIIEL card and two CFCIII cards
provides a system for low traffic configurations such as a hotel/motel
environment.
The SX-200 EL and the SX-200 ML systems use the SX-200 ELx cabinet
for the main control cabinet and the peripheral cabinets. Located on the
rear of the cabinet are connectors for T1 trunks (J5 and J6), connectors
for PRI maintenance (J10 and J11), a printer port, a maintenance
terminal, and the SFT (System Fail Transfer) control port.
Figure 1: SX-200 ELx Cabinet
6
Introduction
Connectivity from the Main Control Cabinet
The following cards with an interface module connect the main control
cabinet to the peripheral bays. The Control FIM Carrier cards support
fiber connectivity.The Control Triple CIM card and the PRI card support
copper and fiber connectivity.
„
Control Dual FIM Carrier card - allows the fiber connection of up to
two peripheral bays
„
Control Triple FIM Carrier card - allows the fiber connection of up to
three peripheral bays
„
Control Triple CIM card - allows the copper connection of up to three
peripheral bays; a copper connection may be substituted with a fiber
connection
„
PRI card - allows the fiber or copper connection of one peripheral bay
You can have either two or three links to each peripheral bay:
„
With a MCC IIIEL / ELx control card, the Control Dual FIM Carrier card
provides three links per peripheral bay
„
With a MCC IIIEL control card, the Control Triple FIM Carrier card or
the Control Triple CIM card (set to dual interface) provides two links
per peripheral bay
„
With a MCC IIIELx control card (installed in a SX-200 ELx cabinet PN
9109-600-002-NA), the Control Triple FIM Carrier card and the
Control Triple CIM card (set to triple interface) provide three links per
peripheral bay
If you provide two links to each bay:
„
Calls must be evenly distributed across all bays
„
Maximum channel blocking ratio is 0.58.
7
Technician’s Handbook
As a guideline to achieve a P.0001 grade of service (one
failure in 10,000 calls) for a bay connected via a Control
Triple FIM Carrier, the recommended maximum
calls/hour is 500 based on traffic tables. With a typical
call hold time of 2 minutes and 12 seconds the total
Erlang rate is 18.33 (660 CCS) for the whole bay. The
half bay would therefore be 9.17 Erlangs (330 CCS) at
250 calls/hour. It is important that calls be evenly
distributed across all bays.
If you provide three links to each bay
„
Maximum channel blocking ratio is 0.94.
Connectivity from the Peripheral Bays
Peripheral bays connect to the main control cabinet with the use of an
interface module on the Peripheral FIM Carrier II card, Peripheral
Interface Module Carrier card (PIMCC), BCC III, or PRI card. The
Peripheral FIM Carrier II card supports a FIM. The PIMCC, BCC III, or
PRI card support a FIM II or a CIM. A FIM II or CIM sits on a PIMCC when
the peripheral cabinet does not have a BCC III.
Remember to use the same distance variant of FIM or FIM II
at both ends of the cable. You can connect a FIM to a FIM II.
.
Remember that the system sees the PRI card as a separate
bay and therefore a PRI card in a peripheral cabinet must
always have its own interface module (FIM II or CIM).
Remember that the CIM suits co-located systems; not remote
systems. The CIM comes in only one variant. The CIM
supports a distance of up to 30 meters or 100 feet between
cabinets.
8
Introduction
Cabinet Configuration
„
The SX-200 EL system can have a maximum of seven bays.
Remember to program CDE Form 04, Options 71 and 72, to
match the configuration.
„
The BCC III and the BRI card require LIGHTWARE 18 Release 2.0 or
greater. The BCC III, BRI card, PRI card, and Control Triple CIM card
require the SX-200 ELx cabinet.
„
In a main control cabinet: a FIM II or a CIM never goes on a
BCC III, a FIM II or a CIM can go on a PRI card.
„
For CLASS line functionality on the ONS/CLASS Line card, you must
install a DSP module (single) on the BCC III in the same SX-200 ELx
cabinet. The ONS Line functionality on the ONS/CLASS Line card is
backwards compatible with the older systems. The CLASS line
functionality is dependant on LIGHTWARE 18 Release 2.0 or greater.
„
For CLASS on the trunk side, you can install a LS/CLASS Trunk card
in the SX-200 ELx cabinet or SX-200 ML (FD) cabinet, slots 1-8. The
LS/CLASS Trunk card requires LIGHTWARE 19 Release 2.0. Prior to
LIGHTWARE 19 Release 2, the system required a LS/CLASS
module with the SPINE, a T1 (ANI/DNIS), or ISDN BRI, PRI, or
Network Gateway (CLID and CNID).
„
A DSP module (single) on the BCC III provides CLASS generators for
1-8 ONS/CLASS Line cards in the same bay. System wide, this DSP
module provides 16 conference bridges for Record a Call and 16
DTMF receivers.
„
MOSS System Option 96, Number of Links (0-8) monitors the number
of T1 links from T1/E1 modules that the system will support. This
count includes T1 links from the T1/E1 modules on the PRI cards and
BCC III cards. This count does not include T1 links from the T1 cards.
„
LIGHTWARE 18 Release 2.0 or greater supports a maximum of 8 T1
links (includes T1 links from T1/E1 modules and T1 cards) in the
SX-200 EL system. Any bay can support up to two T1 links to a total
of eight in the system.
„
LIGHTWARE 17 supports one digital bay with two T1 trunk cards and
the other digital bays with one T1 trunk card to total a max of 7.
9
Technician’s Handbook
„
If a T1 trunk card is installed in slot 10 of a bay, you cannot install a
peripheral interface cards in slot 5; if a T1 trunk card is installed in slot
11, you cannot install a peripheral interface card in slot 6. T1 cards in
slots 10 and 11 are seen by the software as slots 5 and 6.
„
The two T1 links from the T1/E1 module on a BCC III card also
occupy slots (in software) 5 and 6. The BCC III only supports one
T1/E1 module.
„
The BRI card is a low power peripheral interface card (slots 1-8) and
requires a BCC III in the same SX-200 ELx cabinet. If the BRI card is
in a control cabinet, the BCCIII must have a Maintenance module. A
cabinet holds a maximum of two BRI cards.
„
You can have one PRI card in a main control cabinet; up to two in a
peripheral cabinet. PRI cards are installed in slots 10 or 11 in the
SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA ). The
PRI card requires a Statum 3 MCC. The system counts the PRI card
as a peripheral bay.
„
If a PRI card is installed in slot 10, you can install a peripheral
interface card in slot 5; if a PRI card is installed in slot 11, you can
install a peripheral interface card in slot 6. Because the system
recognizes the PRI card as a peripheral bay, the PRI card does not
occupy slots (in software) 5 or 6 in the bay that the card sits in.
„
LIGHTWARE 18 and greater allows a maximum of 4 high power
cards in any of the slots 1 through 8 (there are no high/low power
slots).High power cards are DID, Universal, COV and T1.
Low power cards are DNIC, OPS, ONS, BRI, LS/CLASS, and
LS/GS.Unlike the T1 card, the PRI card is a separate bay and is not
included in the count for the 4 high power cards.
If the cabinet has a BCC II, do not install more than seven
DNICs per bay in high traffic applications. If you have more
than seven DNICs per bay keep the device count to 84 or
less. With two T1 cards in a bay, do not add more than five
DNICs or 60 devices. With one T1 card in a bay, do not add
more than six DNICs or 72 devices.If the cabinet has a BCC
III, you can install eight DNICs per bay.
10
Introduction
SX-200 ML (RM) System
The SX-200 ML (RM) system contains one control cabinet with the
following components:
„
A Main Control Card IIIML (MCC IIIML) in slot 12
„
One Bay Control Card (BCC II or BCC III) in slot 9
„
One Bay Power Supply
„
One Control Dual FIM Carrier card, one Control Triple CIM card, or
one PRI card in slot 10
„
Up to two T1 Trunk cards in unused slots 10 or 11
„
Up to eight Peripheral Interface Cards in slots 1 to 8.
If the cabinet has a BCC II, do not install more than seven
DNICs per bay in high traffic applications. If you have more
than seven DNICs per bay keep the device count to 84 or
less. With two T1 cards in a bay, do not add more than five
DNICs or 60 devices. With one T1 card in a bay, do not add
more than six DNICs or 72 devices.
With a BCC III, you can install eight DNICs per bay.
The SX-200 ML system supports one peripheral bay. The one peripheral
bay can be a SX-200 peripheral cabinet, SX-200 LIGHT peripheral
cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN
Network Gateway or a PRI card.The PRI card fits into a main control
cabinet.
SX-200 ML (FD) PBX
The SX-200 ML (FD) PBX cabinet resembles the SX-200 LIGHT cabinet.
The SX-200 ML (FD) cabinet supports only one peripheral bay, SPINE
Bay, or ISDN Network Gateway.
The SX-200 ML (FD) PBX contains one control cabinet with the following
components:
„
a Main Control Card II (MCC II)
„
one Bay Control Card and one Bay Power Supply
„
one Control FIM Carrier in slot 4 connecting to Bay 2
„
up to eight Peripheral Interface Cards in slots 1 to 8.
11
Technician’s Handbook
.
When a SX-200 ML (FD) PBX has a second bay, the Control
FIM Carrier is installed in slot 4 of the control cabinet and
therefore reduces the number of ports to 84 in the control
cabinet.
t
Figure 2: SX-200 ML (RM) and (FD) PBX
12
Introduction
SX-200 LIGHT PBX
The SX-200 LIGHT PBX consists of a Control cabinet with an MCC, a
Control Resource card, two disk drives, and up to seven FIM carriers.
Each 96-port digital peripheral bay (1 - 7) includes a Bay Control card
(with attached FIM Carrier and FIM) and is connected to the Control
cabinet by fiber cable.
Figure 3: SX-200 LIGHT PBX
13
Technician’s Handbook
SX-200 IP Node
You can connect up to two SX-200 IP Nodes to the SX-200 EL. The
system requires one Control Triple CIM card (three onboard CIM circuits)
in a 200 ELx Control Cabinet with a Main Control Card IIIELx.
The following connections are required to configure the SX-200 IP Node:
„
Connections between peripheral bays and the main control cabinet
are made with standard CIM connections.
„
An Ethernet crossover cable connects the Control Triple CIM Card in
the main control cabinet to CIM port on the IP Node. All voice and
signalling communications are carried over this connection.
„
Another Ethernet crossover cable connects the IP Node to the
Ethernet switch on the LAN.
„
The IP phones are connected to the LAN through the Ethernet switch.
Figure 4: SX-200 IP Node Configuration
14
Introduction
The configuration rules that apply to connecting standard peripheral bays
to the control cabinet through CIMs also apply to connecting IP Nodes.
For more information about configuration, see the Configuration Rules in
the SX-200 Technical Documentation for the
„
SX-200 ELx Control Cabinet
„
Bays supported by the SX-200 ELx System
„
Control Triple CIM Card and the SX-200 ELx System
„
SX-200 IP Node Local Area Network Design Guidelines
Note: The Symbol MiNET Wireless Phones depicted in Figure 4 require
additional hardware that is not shown.
15
Technician’s Handbook
SX-200 SPINE Peripheral Bay
The SX-200 SPINE Peripheral Bay can be used with the SX-200 EL,
SX-200 ML, and SX-200 LIGHT Control cabinets.
Refer to SX-200 SPINE Peripheral Bay Module Assignment
(page 179).
Figure 5: SX-200 SPINE Peripheral Bay
16
Introduction
SX-200 DIGITAL 672-Port PBX
The SX-200 DIGITAL 672-port PBX consists of a Control cabinet with
control bay 0, and digital peripheral bays 1, 2, and 3 (96 ports each). Its
peripheral cabinet contains digital bays 4, 5, 6, and 7 (96 ports each).
Bay 0 includes an MCC, a Switch Matrix Card, and two floppy disk drives.
Figure 6: SX-200 DIGITAL (672-Port) PBX
17
Technician’s Handbook
SX-200 DIGITAL 336-Port PBX
The SX-200 DIGITAL 336-port PBX consists of a Control cabinet with
COMBO bays 1 and 2 (144 ports), and digital peripheral bays 3 and 4 (96
ports each). The COMBO bay includes an MCC and two floppy disk
drives. There is no peripheral cabinet.
Figure 7: SX-200 DIGITAL (336-Port) PBX
18
Introduction
SX-200 DIGITAL 456-Port PBX
The SX-200 DIGITAL 456-port PBX consists of a Control cabinet with
COMBO bays 1 and 2 (144 ports), and digital bay 3 (96 ports). The
COMBO bay includes an MCC and two floppy disk drives. The peripheral
cabinet contains analog bay 4 (120 ports) and analog bay 5 (96 ports).
Figure 8: SX-200 DIGITAL (456-Port) PBX
19
Technician’s Handbook
SX-200 DIGITAL 480-Port PBX
The SX-200 DIGITAL 480-port PBX consists of a Control cabinet with
COMBO bays 1 and 2 (144 ports) and an analog bay 3 (120 ports). The
COMBO bay includes an MCC and two disk drives. The peripheral
cabinet contains analog bay 4 (120 ports) and analog bay 5 (96 ports).
Figure 9: SX-200 DIGITAL (480-Port) PBX
20
Introduction
LIGHTWARE 19 Software
The following types of SX-200 systems support the LIGHTWARE 19
software
„
SX-200 EL
„
SX-200 ML (RM)
„
SX-200 ML (FD).
LIGHTWARE 17 and greater software are not
available for the SX-200 LIGHT or the SX-200 DIGITAL
systems.
LIGHTWARE 18 introduced the MOSS System Option #102, Feature
Level to obtain the new features that are offered with major releases. The
feature level for LIGHTWARE 19 Release 2.0 is 3.
21
Technician’s Handbook
22
Chapter 2
Routine Maintenance
Technician’s Handbook
24
Routine Maintenance
Is the System Healthy?
System checklist
; No alarms present
; No database errors
; Backed-up database available
for SX-200 EL/ML onto PC
for SX-200 LIGHT/DIGITAL onto disks
25
Technician’s Handbook
Checking a System for Alarms
1. Log onto the maintenance terminal and select Maintenance mode.
Refer to Logging In (page 245) for instructions on how to log into
a maintenance terminal.
The Maintenance screen displays the version of system software and
the system alarm status.
2. Select the following commands:
REPORTS
SHOW ALARMS (DEVICE_TYPE or ALL)
or
REPORTS
SHOW STATUS (Bay/Slot/Circuit or SWID or Ext_Num or ALL)
SHOW ALARMS displays alarms by device type (or all)
SHOW STATUS displays status by Bay/Slot/Circuit (PLID) or SWID
or Ext_Num or ALL or Logs Read All
Checking a System for Database Errors
1. Access CDE.
2. Select Form 01.
3. Select VERIFY DATA.
26
Routine Maintenance
Backing Up a Customer Database
Keeping three backups allows you to go further back in time to find an
error-free database.
SX-200 EL/ML
Backing up the database copies the database from memory to a file on
the attached maintenance PC. Back up a database after you make
changes to it. To back up the customer database, use
the Maintenance screen in the Terminal or Hyperterminal
Communication’s Package and proceed with the following steps:
1. Select the following commands:
SYSTEM
DATABASE
BACKUP
ENTER
The system prompts you for the file name.
Think of a meaningful filename. It can include abbreviations for
the name of a remote site, the purpose or function of the
database, or the version of the software.
2. Enter the file name.
ENTER
CONFIRM
The system then prompts you to exit to a local Kermit session.
Ensure that the Kermit session is set to binary mode because the
customer database information must be saved as a binary file.
3. In the Kermit session, issue the RECEIVE command.
While the backup is in progress, the top seven-segment LED on the
MCC shows “A”, and the lower seven-segment LED shows a dash
that is circling in a clockwise direction.
After the file transfer has completed, the maintenance screen returns.
The message "Download/Upload Successful " appears on the
screen.
27
Technician’s Handbook
SX-200 LIGHT/ DIGITAL
To back up the customer database, from the Maintenance screen, do the
following:
1. Select the following commands:
SYSTEM
COPY
DATABASE
The system verifies the data.
The system prompts the user to insert new disks into drives A and B.
2. Insert the new disks into drives A and B.
After inserting new disks, wait for 5 seconds before entering
CONTINUE to allow the system to recognize the new disks.
3. Select CONTINUE.
The system notifies the user upon completion.
4. For the same level of software, select CONTINUE.
5. For a different level of software, select RESET.
Loading New Software Onto a System
SX-200 LIGHT/ DIGITAL
To load new software you must
1. Copy the existing database to new software disks.
2. Reset the system using the main control card switch.
28
Routine Maintenance
SX-200 EL/ML Remote Software Download
Requirements:
„
A 4 MB Flash card. Make sure the toggle switch on the edge opposite
the connector edge of the Flash card has the Write Protect disabled.
„
System option 109 (Remote Software Download) must be enabled.
This is a purchasable system option.
„
The latest software downloaded onto your PC provided by MITEL
On-Line or MITEL Product Support.
The remote software download time can take up to 3
hours. We recommend that you do this operation during
a slow time since the traffic on the switch affects the
download time. To shorten the remote software
download time to approximately 90 minutes, increase the
size of the packet length to 900 and change the block
check type to 3 bytes CRC.
WARNING: After the files are loaded onto the flash, reboot the
system to complete the upgrade. Once the system comes
back up, the installed BCC III cards require an additional 20
minutes before returning to service. During this time, the BCC
III cards must not be interrupted. If they are reset or powered
down during this 20 minute timeframe, their self upgrade will
fail and the cards will need to be repaired. A flashing green or
red LED on a BCC III means the card is performing the self
upgrade.
Upgrading the System
Downloading LIGHTWARE 19 software for the BCC III and the MCC with
a 4 Meg Flash card requires a two step procedure. You download the
software from the MCC first and then download the software for the BCC
III. It is recommended that you back up your database before you
perform a system upgrade.
Downloading LIGHTWARE 19 software for the BCC III and the MCC with
a 4 Meg Flash card requires a two step procedure. You download the
software from the MCC first and then download the software for the BCC
29
Technician’s Handbook
III. It is recommended that you back up your database before you
perform a system upgrade.
Note that upgrading software for the BCC III with a 4 Meg Flash
card always requires you to download the software for the main
control card first.
1. Back up the database.
Refer to Backing Up a Customer Database (page 27).
2. Launch the Hyperterminal application and set up a connection at 19.2
bps.
3. Logon to the maintenance terminal and load the new operating
software from the PC.
Select the following commands from SYSTEM maintenance:
DATABASE
SW_RESTORE
CONFIRM.
4. When the message “Return to your local KERMIT session now”
appears, return to your KERMIT session.
5. Use KERMIT to transfer and send the remote.fix file.
If the system only has a BCC II and the remote.fix file has completed,
the maintenance screen shows the message “Download/Upload
Successful”.
If the system has a BCC III, continue with the next steps.
6. If necessary, use KERMIT to transfer and send the bccIII.fix file. To
see the status of the flash card, select the following commands:
SYSTEM
SHOW
IDENTITY.
7. After all the file transfers are complete and at a time of low or no
traffic, return to the Maintenance application. Select SYSTEM,
RESTART, RESET SYSTEM, and then CONFIRM to reset the
system to activate the new software.
30
Routine Maintenance
8. Log into Maintenance to verify that the new load was correctly
downloaded.
Note: For information on reimaging the flash card and rom_maingc.bin
files in approximately 2 minutes, access the Smart Tools Flash Card
Software TSB available at MITEL On-Line.
To Speed Up the Remote Software Download
To speed up the remote software download, increase the packet length
to 900 and the block check type to 3 bytes CRC, using the Kermit
protocol on your maintenance terminal.
To change the packet length
1. Select SYSTEM from the Maintenance screen.
2. Select the following softkeys:
DATABASE
SET_PARAM
RECEIVE
PACKET_SIZE
ENTER
The following message will display:
"Enter Packet Length (10-1024)"
3. Enter the packet length (900) and select CONFIRM.
The screen confirms your setting with a display of the Kermit Receive
Parameters and the Kermit Send Parameters.
For non-Hyperterminal users, change the terminal application to
match these packet length parameters.
To change the block check type
1. Select SYSTEM from the Maintenance screen:
2. Select the following softkeys:
DATABASE
SET_PARAM
BLOCK_CHECK
ENTER
31
Technician’s Handbook
3. Enter the Block Check (03) and select CONFIRM.
The screen confirms your setting with a display of the Kermit Receive
Parameters and the Kermit Send Parameters.
For non-Hyperterminal users, change the terminal application to
match these block check parameters.
32
Routine Maintenance
SX-200 EL/ML Flash Memory Card Replacement
1. Back up the database.
Refer to Backing Up a Customer Database (page 27).
2. Power down the Control cabinet.
Refer to Powering Down the Nodes (page 60).
3. Remove the flash memory card and install the new flash
memory card. Make sure the toggle switch on the edge opposite the
connector edge of the Flash card has the Write Protect disabled.
After installing the card, look at the facing edge. You should see the
switch in the down position.
4. Power up the system.
Refer to Powering Up the Nodes (page 61).
5. Enable new options if new feature options have been purchased.
Refer to Enabling Options or Changing Options (page 36).
33
Technician’s Handbook
Upgrading Set Firmware
Upgrade the firmware for SUPERSET™ 4025, SUPERSET 4090,
SUPERSET 4125, and SUPERSET 4150 telephones, only if the revision
on the system is higher than the set revision. The boot code and the
firmware revision levels must be checked.
Boot Codes
The SUPERSET boot code must be at revision Boot 3.10 or greater or
the SX-200 system cannot successfully upgrade the set’s firmware.
The boot code appears when a set is first plugged in.
If you attempt to upgrade a set with a boot code lower than 3.10,
the system will erase the set’s firmware and you will not be able
to download the new firmware. The set then becomes
unusable.
Firmware Revision Levels
The firmware revision level of the set that you are upgrading must meet
the firmware revision level stated in SYSTEM maintenance. Use the
SET_FIRMWARE STATUS maintenance command to identify the
revision level.
Firmware Commands
Access the firmware commands in the SYSTEM maintenance level and
then choose SET_FIRMWARE to obtain the softkeys to qualify your
target set. See Table 1 on page 35.
34
Routine Maintenance
Table 1: Firmware Commands
Set_Firmware
Qualifiers
Result
STATUS
Displays the software revision level the
set is running and whether the set is
scheduled for a download.
DOWNLOAD
Erases and updates the firmware on all
specified sets. The set must be idle and
the set’s firmware revision must be older
than the firmware to be downloaded.
ABORT_DOWNLOAD
Removes specified sets from the scheduled download.
FORCE_DOWNLOAD
Forces the download to occur even if the
set firmware is newer than the firmware
being downloaded. This command allows
a set’s firmware to be returned to a
previous firmware version when required.
System Log Messages
If a firmware download fails, the reason for the failure will be reported in
the system logs. If a failure occurs, the download will be aborted and the
remaining sets on the list will not receive the download.
The conditions and restrictions that apply to the firmware
download are described in Upgrading Set Firmware in the
Maintain section of the SX-200 EL/ML Technical Documentation.
35
Technician’s Handbook
Enabling Options or Changing Options
Options Are Password Protected
Call the MITEL Order Desk to purchase a new set of options. You will
receive a new MITEL options password that will enable the options on
the system. The working hours for the MITEL Order Desk are Monday to
Friday 8:00 to 18:00 E.S.T.
Enabling Options On a SX-200 EL/ML System
1. Select Customer Data Entry mode.
2. Select Form 04, System Options.
3. Set all purchasable options to match those on the MITEL Options
Selection Sheet (MOSS). Set all other options as required. Press
ENTER only once after each entry.
4. Enter the MITEL options password (from the MOSS sheet received
with the software); press ENTER twice to activate the purchased
options.
5. Quit the form.
An E.8 error appears on the MCC if the enabled options and
purchased options do not match or if the password is incorrect. You
can still program a system with an E.8 error but the bays will not
bootup.
When no system identification is installed, or when invalid
software is loaded into the system, the default system
identification number 65535 appears.
Enabling Options On a SX-200 LIGHT/DIGITAL
System
„
36
Verify that the correct decryption module is installed for the options
required.
Routine Maintenance
Upgrading an SX-200 IP Node
Upgrading from CD-ROM
.
The upgrade procedure will install new software in the
IP Node.
Installer's PC requirements
„
Windows NT 4.0 or Windows 2000 operating system
„
FTP server running (with IIS installed)
„
A communications program such as VT100 or HyperTerm
„
A serial connection to the SX-200 Maintenance port
„
Windows 2000 users must clear the browser cache.
You also need
„
The IP address of the SX-200 IP Node. The IP address must also be
correctly programmed before you begin. For more information, see
“Initializing the SX-200 IP Node” on page 137.
„
SX-200 IP Node software CD-ROM
„
Time: The entire upgrade procedure takes approximately 20 minutes.
To upgrade the Sx-200 IP Node software
1. Connect both the PC and the SX-200 IP Node to the LAN.
2. Connect the serial cable from the PC to the Maintenance Port on the
SX-200 IP Node.
3. From your PC, ping the SX-200 IP Node to verify that you have a
TCP/IP connection.
4. Insert the Mitel Networks SX-200 IP Node software CD-ROM into the
CD drive of the installer's PC.
5. Run the "Setup.exe" program from the CD.
6. Select New Installation.
37
Technician’s Handbook
7. Choose a location for the installSetup program to install files
(normally this is C:\intpub\ftproot). The installSetup program provides
a progress indicator and a log file.
8. Click Finish when prompted.
You are presented with a text file providing instructions.
9. Launch a data communication application, such as Hyperterminal on
the PC.
10. Specify the PC COM port that is connected to the SX-200 IP Node
Maintenance port.
11. Set the communication parameters: 9600, 8, N, 1, None.
12. Enter “reboot” to reboot the SX-200 IP Node.
13. Press a key at the "Press any key to stop auto-boot" prompt to stop
the auto-boot.
14. At [VxWorks Boot] type “c” and then press Enter.
15. Change the following parameters as indicated:
- Boot device : motfcc
- File name : Lite_Install
- Host inet : <the IP address of the ftp server PC host (your PC)>
- User (u) : <user name for FTP server in PC host>
- Ftp password (pw) (blank = use rsh) : <password for FTP server in
PC host>
- Flags (f) : 0x0 (this is the default setting and should not have to be
changed).
16. Press the reset button on the SX-200 IP Node, or at the PC, enter "@"
to reboot the SX-200 IP Node.
The software installation takes about 10 minutes. The SX-200 IP
Node reboots two times.
38
Routine Maintenance
Upgrading by Replacing Flash Memory
You can upgrade SX-200 IP Node software by replacing the flash
memory card in the SX-200 IP Node.
To replace the flash memory card
1. Disconnect all cables from the SX-200 IP Node.
2. Turn the SX-200 IP Node upside down.
3. Remove the six screws on the removable panel, as indicated in the
figure below.
Do not remove the four screws indicated in the figure. If you
remove the four screws, components will fall into the interior of
the box.
Figure 10: Removing the bottom panel
39
Technician’s Handbook
4. Gently flip the panel open. Do not remove the panel. If you remove
the panel, you might disconnect wires.
5. Pull out the flash memory card.
Figure 11: Removing the flash memory card
40
Routine Maintenance
6. Insert the new flash memory card. Orient the card as shown in the
following figure. The lip that extends from the bottom of the card must
face the panel.
Figure 12: Inserting the flash memory card
7. Gently lower the panel.
8. Replace the six screws.
9. Reconnect the cables to the SX-200 IP Node.
41
Technician’s Handbook
Trunk SMDR Records Field Summary
Table 2: Summary of Fields in Trunk SMDR Records
NAME
COLUMN
FORMAT
DEFINITION
NOTE
- = 5-9 min
Optional
Long
Call
1
Date
2-6
Spacer
7
z
% = 10-29 min
+ = 30 or more min
mm/dd
mm = Month dd = Day
mm = 01-12
dd = 01-31
hh = Hours
Start
Time
8-13
Spacer
14
hh:mmp
mm = Minutes
00-2300-59
p = PM (12-hour
clock)
hh = 00-18
Duration
of call
Spacer
15-22
hh:mm:ss
hh:mm:ss = duration
in hours:minutes:seconds
24-27
pppp
Xnnn = Trunk Number
(Non-CO),
mmmm = Attendant
Console Directory
Number
Spacer
ss = 00-59
maximum =
18:12:15
23
cccc = Extension
Number, Tnnn =
Trunk Number (CO),
Calling
Party
mm = 00-59
c = 0-9, *, #nnn =
001-200
m = 0-9, *, #
28
(Sheet 1 of 4)
42
Routine Maintenance
Table 2: Summary of Fields in Trunk SMDR Records (continued)
NAME
COLUMN
FORMAT
DEFINITION
* = Attendant
NOTE
Attendant
answered or
initiated the call,
then transferred it
to an extension.
Attendant
29
f
Leading
Digits
30-33
cccc
Time to
answer
(Alternate)
30-32
ttt
Digits
dialed on
the trunk
34-59
xx .... x
Up to 26 (20 if
metering) digits dialed
on the trunk
x = 0-9, *, or #;
private speed call
numbers are not
recorded
Optional
Meter
55-59
mmmmm
mmmmm = number of
meter pulses
mmmmm = 00000
to 65535, leading
zeroes output
-- = Attendant not
involved
cccc = Access Code
(outgoing and
tandem calls only)
ttt = time in seconds
*** = Call unanswered
c = 0-9, *, #,
left-justified
ttt = 000 - 255,
leading zeroes
output, incoming
calls only
A = Answer Supervision
B = Callee is Busy
Call
Completion
Status
60
h
E = Caller Error
Outgoing/Incoming
T = TAFAS answered
Direct/Dial-In
R = Incoming call
recalled and was
answered by
transferer
Incoming/Dial-In
Incoming
Incoming/Outgoing
N = Incoming call
recalled and was not
answered by
transferer
(Sheet 2 of 4)
43
Technician’s Handbook
Table 2: Summary of Fields in Trunk SMDR Records (continued)
NAME
Speed
Call or
Call
Forward
Flags
COLUMN
FORMAT
DEFINITION
NOTE
C = Number was
Speed called (ARS
implied)
61
C,F, or R
F = Forwarded
through External Call
Forward
Outgoing - All trunk
calls are ARS by
default.
R = default (ARS
implied)
cccc = Extension
Number
Called
Party
Tnnn = Trunk
Number (CO)
62-65
qqqq
Xnnn = Trunk Number
(Non-CO)
c = 0-9, *, #
nnn = 001-200
m = 0-9, *, #
mmmm = Attendant
Console Directory
Number
T = Supervised
Transfer
Transfer/
Conference
Call
66
Spacer
67
K
X = Unsupervised
Transfer
C = 3-Way or
Conference
cccc = Extension
Number
Third
Party
68-71
rrrr
Tnnn = CO Trunk
Number
c = 0-9, *, #
Xnnn = Non-CO Trunk
Number
m = 0 - 9, *, #
n = 001 - 200
mmm = Attendant
Spacer
72
(Sheet 3 of 4)
44
Routine Maintenance
Table 2: Summary of Fields in Trunk SMDR Records (continued)
NAME
COLUMN
FORMAT
73-84
aa .... a
Optional
Account
Code
Optional
Spacer
Optional
Spacer
Optional
ANI
CLASS
Digits
Optional
Spacer
a = 0-9,
space-filled
i = 0-9
86-88
iii
Programmed at
System level
iii = 000-999
000 = no code
entered
89
90-99
nn .... n
Up to 10 digits from
an incoming
ANI/DNIS or CLASS
trunk
n = 0-9, *, #
dd .... d
Up to 10 digits from
an incoming
ANI/DNIS trunk
d = 0-9, *, #
15 char’s
Up to 15 characters
from an incoming
CLASS trunk
100-102
Optional
DNIS
Digits
103-112
Optional
Spacer
113
Optional
CLASS
Name
Length of 1 to 12
digits
NOTE
85
Optional
System
Identifier
DEFINITION
114-128
(Sheet 4 of 4)
45
Technician’s Handbook
46
Chapter 3
Troubleshooting
and Repair
Technician’s Handbook
48
Troubleshooting and Repair
Identifying Faults
Flowchart 1: Getting Started
Flowchart 1:
Start
Are
all system LEDs on
the Control Cabinet
out?
No
Is the maintenance
terminal operating?
(Ensure that maintenance
terminal is connected to
the maintenance port on
the Control Cabinet)
Yes
Power subsystem is faulty.
Check Power Subsystem in the Control
Cabinet.
Check connection between AC mains and
rear of cabinet.
Check connection between PDU and
backplane.
Replace Power Supply
Swap Control Cabinet.
Yes
No
Is the operating system intact? Check the Main Control
Card’s “active” LED.
No
Yes
YES: slow, steady flashing (1 second flash rate).
NO: any other state (e.g., on steady, off steady).
B
A
Flowchart 5:
Maintenance terminal
troubleshooting
49
Technician’s Handbook
Flowchart 1: continued
A
No
B
Yes
Is the system in the
process of a normal
boot?
Wait until the system finishes
booting. If a minor, major, or
critical alarm is present, start this
flowchart again.
Flowchart 2:
System is not booting.
Yes
Flowchart 3:
An alarm is present.
Is a minor,
major or critical alarm
LED on?
No
Flowchart 4:
Correcting set / dataset
problems.
50
Troubleshooting and Repair
Flowchart 2: System Is Not Booting
Flowchart 2:
System is not booting.
Is the Main Control Card in
a cycle showing an Eb
error code?
Yes
No
Is the Main
Control Card
in a cycle showing any
E-0/1/2/3/4/5/6/7/8/9
error codes? If E.8
see p.56.
Yes
Boot Error
For SX-200 LIGHT, reseat all Control
Cabinet cards.
Replace the system disks with known good
copies (use known good backups because
disk drive problems may corrupt the booting
disks).
Check disk drive cables.
Replace disk drives (check that disks are in
the correct drive).
For SX-200 EL/ML, power down, reseat the
Flash card (PCMCIA) , reseat MCC, replace
Flash Card, reseat System ID.
Main Control Card (or onboard module)
failure
Reseat all Control Cabinet cards
.
Replace Main Control Card (and/or
appropriate modules).
Replace Control Cabinet.
No
Any other combination
of LEDs and 7-segment
LED displays not
covered?
Yes
Main Control Card or Main Control Cabinet
problem
Reseat all Control Cabinet cards.
Try swapping the suspect Main Control Card in
a known working cabinet.
Try swapping a known working Main Control
Card in the suspect cabinet.
End
51
Technician’s Handbook
Flowchart 3: An Alarm Is Present
Flowchart 3:
An alarm is present.
Determine cause & location of the alarm by using
REPORTS-SHOW-ALARMS-ALL.
=> Will show what category
(Lines/Trunks/Receivers/PCM Channels) has caused
the alarm
LOGS-READ-ALL
=> Will show when and why the device(s) are not
available to call processing
Determine current status of device by using
REPORTS-SHOW-STATUS.
=> Will provide an immediate indication of status with
respect to call processing (SWSTAT) and
Maintenance (MTSTAT) Programs
Replace the faulty card or device.
(Ref E-docs - Install FRUs)
Test the device by using
DIAGNOSTICS-TEST.
Return the device to service by using
DIAGNOSTICS-RETURN TO SERVICE.
End
52
Troubleshooting and Repair
Flowchart 4: Correcting Set / Dataset Problems
Flowchart 4:
Correcting set / dataset problems
To clear all dynamic user features for a
set use
DIAGNOSTIC-CLR-FEATURE
Is the problem
related to feature
functions or is the
problem hardware
based ?
Features
Hardware
Swap the set/dataset with a known working
set/dataset (note the revision & model).
Is the fault
corrected?
Yes
Ensure that valid features, such as Do
Not Disturb, are not causing the set
to appear faulty.
Verify the firmware revision.
=> Try swapping COS, COR, Tenant
with a known working set to isolate
programming area.
=> Determine what has recently been
changed to cause this type of failure.
=> Determine COS, COR, Tenant
commonality with other sets to rule out
specific set hardware problems.
=>Verify set errors.
Return faulty set / dataset for
repair.
No
Try swapping the specific line card.
Hint: Remember to advise the users of the temporary
loss of service.
D
53
Technician’s Handbook
Flowchart 4: continued
D
Is the fault corrected ?
Yes
No
Check the cable and cable connections between the set
and the line card.
=> Try connecting the device directly to the cross-connect
field to verify against house wiring problems.
=> Try another port on the card to verify against backplane
problems.
See the troubleshooting procedure given for the set/dataset
in Troubleshoot Sets of the SX-200 EL/ML Technical
Documentation for other possible corrective actions.
54
Return faulty card
for repair.
Troubleshooting and Repair
Flowchart 5: Maintenance Terminal Problems
Flowchart 5:
Maintenance Terminal
troubleshooting
Ensure that the terminal parameters are set
correctly. They are:
VT100 / 8 Bits / No Parity / One Stop Bit
ASCII character set
Xon/Xoff flow control
300-38, 400 baud
Pin 4 & Pin 7 high
Try a screen reset by toggling the power off then
on again.
Try a selection of baud rates from 300-38,400 and press
Esc-6 after each change.
Hint: If communication was lost during a session, the system
considers the terminal logged-in and will only respond at the
current logged-in speed. Try setting to the same speed and
press Esc-6 (quit) (or Esc-5 from Maintenance application).
If communication was never established, the system should
respond at any speed.
Verify terminal and cabling to the maintenance port.
If available, try connecting to a Peripheral Bay.
Check the switch settings on the CRC.
If a modem is connected, disconnect it.
Try Resetting the system - Hint: Remember to advise
users of loss of service.
Refer to the Maintenance Terminal Troubleshooting
Procedures in the SX-200 EL/ML Technical Documentation
for further possible corrective actions.
55
Technician’s Handbook
Interpreting the Main Control Card
Power-Up Error Codes
The error codes listed in Table 3 may appear on the Main Control Card
numeric display during startup.
Table 3: Main Control Card Error Code Summary
Error
Code
(blank)
0
Likely Cause(s)
•
Faulty power system.
•
Faulty Main Control Card.
•
Faulty Main Control Card.
•
MOSS password was not purchased, a purchased option is
not enabled, an enabled option is not purchased, the system
password does not match, or the system id does not match.
•
Faulty System ID module.
•
Faulty Flash memory or Main Control Card - This code shows
for approximately 15 seconds during a proper power-up
sequence. If the code remains, then a problem exists.
•
Nothing - indicates successful software download. This
display may be immediately changed to display post-boot-up
codes (see note 1).
E.
8
C
-
Note: 1. A normal running system may show other codes (card diagnostics or errors). However, during start-up, only the codes in this table are possible.
Any other code shown during start-up indicates a faulty Main Control
Card.
2. Codes possible AFTER start-up include card diagnostics codes (last
card location tested - top number indicates bay number, bottom number
indicates card slot number). Maintenance logs give results of test, pass
or fail with cause.
56
Troubleshooting and Repair
Restoring the Database
Restoring the SX-200 EL/ML Database
To restore a customer database, your communication package
must support the Kermit protocol. We recommend Terminal or
Hyper Terminal.
1. Select the following maintenance commands:
SYSTEM
DATABASE
RESTORE
ENTER
2. Exit to a local Kermit session.
3. Specify the name and location of the software file that you want to
transfer to the system and send it to the system.
4. After the file transfer has completed, the message "Download/Upload
Successful " appears on the screen.
After the database file is restored, the system automatically resets
the system and the following entry is added to the log file : Main
Control was reset due to Database Restore.
The system will reboot automatically when it detects the presence of
a new database.
Restoring the SX-200 LIGHT/DIGITAL Database
1. Reset the system.
2. Remove the disks.
3. Insert the disks with the backed-up database.
4. Reset the system.
5. After the system restabilizes, copy the database to the previous
disks.
57
Technician’s Handbook
Backing Up Log Entries
To back up log entries, your communication package must support the
Kermit protocol.This log back-up procedure allows you to copy all
maintenance log entries into a text file on either a directory on your PC’s
hard disk, or on a diskette in the PC’s disk drive.
To back up log entries:
1. Select the following commands:
SYSTEM
DATABASE
LOGS_BACKUP
ENTER
The system prompts you for the file name.
Ensure that the file name is meaningful to you. It can include
abbreviations for the name of a remote site, the purpose or
function of the database, the version of the software, or the
number of the database.
2. Enter the file name.
3. Press ENTER.
The system then prompts you to exit to a local Kermit session.
Ensure that the Kermit session is set to text mode, because the
maintenance log entries must copy into a text file.
4. In the Kermit session, issue the Receive command.
While the backup is in progress, the top seven-segment LED on the
MCC shows “A”, and the lower seven-segment LED shows a dash
that is circling in a clockwise direction.
58
Troubleshooting and Repair
Correcting System ID Errors
If the System Reports a System ID Mismatch
If the system reports a System ID mismatch, the problem may be one
of the following:
„
The System ID module is faulty
„
The wrong System ID module is installed
„
The Password is incorrect.
Verify that the options selected on Form 04, System Options, and the
password entered match the data provided on the MOSS sheet.
Contact MITEL Product Support for assistance. Have your tech ID
number available.
If the System Reports a Decryption Module Error
If the system reports a decryption module error, your decryption module
is faulty or wrong for the software that is in your system.
Contact MITEL Product Support for assistance.
59
Technician’s Handbook
Powering Down the Nodes
Powering Down the SX-200 EL/ML Control Node
1. End any customer data entry sessions.
2. If you don’t have an up-to-date database backup, perform a database
backup.
Refer to Backing Up a Customer Database (page 27).
3. Switch-off power at the Bay Power Supply. Disconnect the power
cords from the AC power source.
Powering Down the SX-200 LIGHT Control Node
1. End any customer data entry sessions.
2. If you don’t have an up-to-date database backup, perform a database
backup.
Refer to Backing Up a Customer Database (page 27).
3. Push the System Reset Button.
4. Remove the disks.
5. Turn off the AC power by pushing the 0 (off) button at the rear of the
cabinet. Disconnect the power cords from the AC power source.
Powering Down the Peripheral Nodes
1. Set the Bay Power Supply switch to O (OFF).
2. Unplug the AC power cord from the rear of the node.
Powering Down the IP Node
Unplug the AC power cord from the rear of the node.
60
Troubleshooting and Repair
Powering Up the Nodes
Powering Up the SX-200 EL/ML Control Node
1. Connect the external AC power cord(s) at the rear of the node.
2. Switch on the Bay Power Supply switch to ON. Set the power
switch(es) on the rear of the node to I (ON) or set the Bay Power
Supply switch to I (ON).
Powering Up the SX-200 LIGHT Control Node
1. Connect the external AC power cord(s) at the rear of the cabinet.
2. Set the power switch(es) on the rear of the node to I (ON).
3. Insert the disks into the MCC.
Powering Up the Peripheral Nodes
1. Connect the external AC power cord at the rear of the node.
2. Set the Bay Power Supply switch to I (ON).
Powering Up the IP Node
1. Ensure the SX-200 IP Node is NOT connected to a power source.
2. Using a serial cable, connect a PC to the Maintenance Port on the
IP Node.
3. Launch a data communication application, such as Hyperterminal
on the PC.
4. Set the parameters: 9600, 8, N, 1, None.
5. Plug the IP Node into a power source.
61
Technician’s Handbook
Replacing Circuit Cards
WARNING: Hazardous voltages can exist on installed
peripheral cards even when power is removed from the
system. Grasp cards by the lock latches only. Do not touch
the sides of cards.
Power must be off when inserting the Main Control card,
Bay Control Card, Control FIM Carrier Card, or Bay Power
Supply. Cards that must not be inserted while system power
is on carry a caution notice.
Wear an anti-static wrist strap whenever you handle circuit cards.
Replacing Peripheral Interface Cards
You may replace the peripheral interface cards with the power on.
1. From the maintenance terminal select:
DIAGNOSTICS
MORE_KEYS
BUSY-OUT
<bay/slot/circuit> (plid of faulty card).
2. Wait until all the circuits are busied out.
3. Replace the faulty card with a new card of the same type.
Set switches or jumpers on the new card to match switches or
jumpers on the existing card.
4. To return the circuits to service, select:
DIAGNOSTICS
MORE_KEYS
RET-TO-SVC <plid>.
62
Troubleshooting and Repair
Replacing a Main Controller Card
When replacing a main controller card (MCC), you must ensure that the
replacement MCC and the installed MCC match — both in card type
and stratum clock type. This procedure applies to the MCC II,
MCC IIIEL, MCC Yields, MCC IIIML, and the MCC in the SX-200
LIGHT/DIGITAL PBX.
1. Quit the customer data entry mode.
2. If you do not have an up-to-date database backup, create one now.
Refer to Backing Up a Customer Database (page 27).
3. Power-down the Control cabinet.
Refer to Powering Down the Nodes (page 60).
CAUTION: Wear an anti-static wrist strap whenever you handle
circuit cards.
4. Remove the old MCC.
5. Remove the system ID module or decryption module from the old
MCC and install it onto the new MCC.
6. Transfer any modules from the old MCC to the new MCC.
7. Install the new MCC.
8. Power-up the cabinet.
Refer to Powering Up the Nodes (page 61).
9. Verify the system date and time. Correct as required.
10. Restore the database.
Refer to Restoring the Database (page 57).
63
Technician’s Handbook
Correcting Ground Path Problems
Safety ground absorbs the dangerous voltages that come in contact
with the PBX cabinet. The safety ground connects to the PBX through
the ground termination of the system’s three-prong power cord.
System ground provides a stable ground reference for the voltages the
the system uses. The system ground attaches to the PBX through a
separate ground wire (6 AWG recommended) that connects directly to
a system cabinet ground-stud.
In most buildings, the metallic cold water system provides the ground
source. It must provide a metallic connection all the way back to the
building entry point (including a metallic strap that connects around the
water meter).
Problems Caused by Incorrect PBX Grounding
If the CO and PBX have different ground reference voltages, each can
fail to recognize the signals that the other sends. For example:
„
Ground start trunks may not seize when the PBX grounds the ring
lead.
„
The CO may not release trunks when the PBX removes its
termination.
Low-frequency AC ground differentials can disrupt the operation of PBX
logic circuits and cause incorrect operation or system failures.
AC ground differentials at radio frequencies can cause audio
interference and possibly disrupt PBX logic circuits.
Ground Path AC Voltage Test
This test measures the presence of AC voltage in the metallic loop.
1. With your meter connected in the same way as you did for the resistance test, measure the AC voltage.
2. Start with your meter set for high AC voltages and adjust it down
until you get a reading.
64
Troubleshooting and Repair
3. You should get a reading of 1 Vac or less.
If your reading is greater than 1 Vac, check to see if your electrical panel
ground connects to the building ground. Depending on local utility
regulations, the connection usually exists between the electrical panel
ground and a cold water pipe entering the building. If this connection is
present, try an alternate ground point(s) and measure the AC voltage again.
If the system ground and safety ground both connect to the building
ground, your measurement is the metallic loop from the PBX chassis, to
the electrical panel ground, to the cold water pipe, and back through the
system ground wire.
If the safety ground and system ground do not connect at the electrical
panel, your measurement indicates the AC voltage differential between
protective earth and the building ground.
Ground Path Resistance Test
1. Turn off the main PBX system circuit breaker.
2. At the PBX system, connect the cabinet’s chassis ground to the
electrical panel ground. The wire should be a minimum 10 AWG and
not longer than 15 meters.
3. At the PBX system, disconnect the ground wire from the system’s
ground-stud.
4. Set your meter to OHMS at the highest scale.
5. Measure the resistance between the PBX chassis safety ground and
the ground wire that provides the system ground. Adjust your meter
down until you get a reading.
6. The resistance between the two grounds should be less than five
OHMS. If not, try alternate ground point(s) and repeat the test.
Testing the CO and PBX Ground Differential
If a PBX experiences trunk lock-ups, or trunk seize failures, perform the
CO/PBX Ground Differential Test.
This test determines whether the DC ground potential between the
selected building ground point and the CO ground point is within
acceptable limits by measuring the two currents: “Loop” current and
“Ring” current.
65
Technician’s Handbook
Divide the measured “Ring” current by the measured “Loop” current to
determine the relation of the building ground potential to the CO ground
potential. The result is 2.0 if the CO and PBX ground points are the same
potential.
A result between 1.85 and 2.15 indicates an acceptable building ground.
A result outside these limits means that you must locate an alternate
building ground.
1. Disconnect the building ground wire from the PBX ground-stud.
2. Disconnect a loop-start or ground-start trunk from the PBX.
3. Measure the Loop current.
„
Set the meter to Milliamperes = DC and Range = 200
Milliamperes.
„
Connect the meter between the Tip and Ring trunk leads.
„
For a ground-start trunk, apply the building ground momentarily
to the ring side of the trunk. This application of ground will signal
the CO to complete the loop and provide DC loop current.
„
Allow sufficient time for the current to stabilize and record the loop
current.
„
DC Loop Current = _______________________
4. Measure the Ring current:
„
Set the meter to Milliamperes = DC and Range = 200
Milliamperes.
„
Connect the meter between the Ring trunk lead and the building’s
open-ended ground wire. Be sure that you disconnect the
building ground wire from the PBX ground-stud.
5. Allow sufficient time for the current to stabilize and record the Ring
current.
„
DC Ring current = ________________________
6. Calculate the CO/PBX ground potential by dividing the Ring current
value by the Loop current value.
66
Troubleshooting and Repair
Checking the Port Connections
to the PBX
Refer to information showing the pin numbers and signals for the T1 and
PRI Trunk Port, Table 40 on page 214, the SFT Port,Table 36 on
page 212, the Copper Interface Ports,Table 38 on page 213, the
Maintenance Terminal and Printer Ports,Table 39 on page 214, or the
Maintenance Module Port Table 39 on page 214, in this handbook.
67
Technician’s Handbook
Checking the Receiver Allocation
Receivers allow devices which use DTMF signaling to communicate
dialing information to the PBX.
DTMF Receivers (DTMF Module)
DTMF receiver modules may be installed on a Universal Card. Each
Universal Card can contain up to four receiver modules; each receiver
module contains four receivers, for a total of 16 receivers.
BCC III (DSP Module)
Sixteen DTMF receivers are provided by a DSP module on a BCC III.
DTMF Receivers
(DSP on MCC IIIEL, MCC IIIELx, MCC IIIML, or MCC II)
Seven DTMF receivers are standard on each MCC
(CDE Form 04,Option 68).
CLASS / DTMF Receivers (SPINE Control Module II)
Seven DTMF receivers are standard on Control Module II. Receivers not
assigned as CLASS receivers are available to the system as DTMF
receivers. CLASS receivers are only available to the devices in the same
bay.
SPINE Receiver provisioning for CLASS trunks (CDE Form 04, Options
61-67) is provided in the following table.
Table 4: SX-200 SPINE Maximum Receiver Combinations Available
68
CLASS Receivers
DTMF Receivers
0
7
1
6
2
5
3
4
4
3
5
1
Troubleshooting and Repair
Checking the FIM/CIM Carrier Cards
1. Verify that the cards with the interface module are installed in the correct card slot for the assigned bay.
2. Verify that the interface modules in the main control cabinet are
correctly connected to its peripheral bays.The configuration positions
are hard coded in the software.
3. Verify that the same distance variant of FIM is installed at each end
of the link.
4. Verify that the dip switch on the Control Triple CIM card is set
properly. Open switch 4 to set the card as a triple interface card and
close switch 4 to set the card as a double interface card. Opening
another switch substitutes a CIM circuit for the add on FIM II.
Setting the Control Triple CIM card as a triple interface card
without a MCC IIIELx provides a system for low traffic
configurations such as hotel/motel. For heavy traffic
conditions a MCC IIIELx should be used.
5. Verify that the PRI card in a peripheral cabinet has its own FIM II or
CIM.
6. Verify the System Options 71 and 72 in CDE Form 04.
Place the first FIM carrier card or Control Triple CIM card in Slot
10; the second FIM Carrier card or Control Triple CIM card in
slot 11.
7. Verify that the configuration in a seven cabinet system meets your
needs.
„
With an MCC IIIEL control card, the Control Triple FIM Carrier
card and the Control Triple CIM card provide two links per
peripheral bay. Blocking may occur if two T1 trunk cards are
installed in a peripheral bay that connect to the Control Triple FIM
Carrier or the Control Triple CIM card.
„
With an MCC IIIELx control card (installed in a SX-200 ELx
cabinet PN 9109-600-002-NA) the Control Triple FIM Carrier card
and the Control Triple CIM card provide three links per peripheral
bay. The MCC IIIELx card supports a non-blocking seven cabinet
system.
69
Technician’s Handbook
Checking the T1 Card, T1/E1 Module,
and the PRI Card
„
In the SX-200 EL system, LIGHTWARE 17 supports one digital bay
with two T1 trunk cards and the other digital bays with one T1 trunk
card to total a maximum of seven T1 trunk cards.
LIGHTWARE 18 and greater supports a maximum number of eight
T1 links in the SX-200 EL system. These links can be from the T1
cards and from the T1/E1 modules. Any bay can have a maximum of
two T1 links to a total of eight T1 links in the SX-200 EL system.
„
The system (with MOSS option, Number of Links 0-8) allows a
maximum of eight T1 type links. Included in the count are T1 trunks
from the T1/E1 module on the BCC III and the T1 ISDN links from the
T1/E1 module on the PRI card.
„
The BCC III supports one T1/E1 module that provides one or two T1
links. The SX-200 ML system supports a maximum of two T1/E1
modules with a system maximum of four T1 links. The SX-200 EL
system supports a maximum of seven T1/E1 modules with a system
maximum of eight T1 links.
„
The T1/E1 module has two LT/NT connectors (jumpers), one for each
T1/E1 link. These connectors must be set to the NT position (the
default setting) for T1/D4 functionality.
„
If you install a T1 trunk card in slot 10 of a bay, you cannot install a
peripheral interface card in slot 5; if you install a T1 trunk card in slot
11, you cannot install a peripheral interface card in slot 6.
„
If you program the first T1 link from a T1/E1 module on the BCC III,
you cannot install a peripheral interface card in slot 5; if you program
the second T1 link from a T1/E1 module on the BCC III, you cannot
install a peripheral interface card in slot 6.
„
If a PRI card is installed in slot 10, you can install a peripheral
interface card in slot 5; if a PRI card is installed in slot 11, you can
install a peripheral interface card in slot 6. Because you program the
PRI card as its own bay, the PRI card does not occupy slots 5 or 6 in
the bay that the card sits in. The T1 links from the PRI card occupy
the software slots 5 and 6 in its own bay.
„
The PRI card requires a SX-200 ELx cabinet and a Stratum 3 MCC.
70
Troubleshooting and Repair
Checking the Number of T1
Trunk Cards
With LIGHTWARE 18 Release 2.0 or greater software, any peripheral
bay can have up to two T1 cards to a total maximum of eight T1 links
(with T1 Cards and T1/E1 modules) in the system.
Prior to LIGHTWARE 18 Release 2.0, the maximum number of T1 cards
was seven. The following table defines the maximum number (prior to
LIGHTWARE 18) of T1 Trunk cards in peripheral bays that can connect
to a Control Triple FIM Carrier or a Control Dual FIM Carrier in the
Control cabinet (cabinet 1).
Table 5: Maximum Number of T1 Trunk Cards
Prior to LIGHTWARE 18
1 CFCII
(10)
1
1 CFCIII 2 CFCIII
CFCIII
(EL)
(EL)
(11)
(EL)
Cab #
0 CFCII
or
0 CFCIII
1 CFCII
(ML)
1 CFCII
(EL)
2 CFCII
(EL)
1
2
1
1
0
1
0
0
2
2
2
2
2
2
1
1
1
1
1
2
3
4
1
1
1
5
1
1
1
6
1
7
max.
2
3
4
5
5
1
1
1
7
6
71
Technician’s Handbook
Trunk Signaling and Supervision
General Signaling & Supervision Concepts
All trunks share similar basic handshaking functions. The actual
signaling mechanism will vary with the trunk type.
Seize: (request to make a call) The calling party initiates the call by
requesting service from the called party.
Seize Acknowledgment: (ready to receive) The called party indicates
that the call can commence.
This acknowledgment occurs when the calling party expects a response
(Dial Tone) or when the called party needs time to establish appropriate
resources (DTMF receivers).
Digits: (who to talk with) The calling party generates the rotary pulse or
DTMF.
Stop Dial: (slow down, can’t handle the pace) The called party generates
a signal to indicate that digits are in risk of being lost.
Receipt of Digits: (status of call) The called party generates audible
tones to indicate the status of the call (for example, Ringback, Busy, and
Reorder).
Answer Supervision: (called party has answered) The called party
indicates that the call has been answered. This signal is for billing
purposes (Hotel/Motel), generation of SMDR reports, etc.
Disconnect Supervision: (release and go back to idle) Either party
generates this signal to indicate the termination of a call and to return the
trunk to the idle condition.
72
Troubleshooting and Repair
Loop Start Line/Trunk
The Loop Start Line/Trunk serves the standard domestic applications
and small businesses that have key systems and PBX applications.
Figure 13: Loop Start Line/Trunk
Table 6: Loop Start Line/Trunk Summary
Signal
Seize
Loop Start Line PBX
Outgoing
Loop Start Line PBX
Incoming
Tip-Ring leads activated
(shorted); Loop Current
flows in line
90Vac is applied to
Ring lead in 2 sec on,
4 sec off cadence
Seize
Loop Current and/or dial
Acknowledgment tone generated
Digits
Loop Current toggled
(Rotary) or DTMF
(Sheet 1 of 2)
73
Technician’s Handbook
Table 6: Loop Start Line/Trunk Summary (continued)
Signal
Loop Start Line PBX
Outgoing
-
Stop Dial
Loop Start Line PBX
Incoming
-
Receipt of Digits
Audible Tones - Busy,
Reorder, Ringback dependent upon digits dialed and
called party condition
Answer
Supervision
Some COs can reverse
current flow
Tip-Ring leads activated (shorted); Loop
Current flows in line
Disconnect
Supervision
Near- end termination:
PBX/Telephone can break
Loop Current
Near- end termination: PBX/Telephone
can break Loop Current
-
(Sheet 2 of 2)
Test/Verify (Loop Start)
Verify far-end (CO) circuits by using a standard telephone set in place of
the Loop Start trunk circuit.
Verify near-end (PBX Loop Start) circuits by connecting to a local PBX
ONS circuit.
Check for appropriate voltages on Tip-Ring in each call state.
During off-hook condition, 18 mA DC minimum should be drawn from the
CO (typical 25-40 mA).
Some Key/PBX systems may be polarity sensitive; reverse Tip-Ring to
verify.
74
Troubleshooting and Repair
Ground Start Trunk
The Ground Start Trunk serves most PBX-CO connections in an analog
environment.
Figure 14: Ground Start Trunk
Table 7: Ground Start Trunk Summary
Signal
Seize
Ground Start Trunk PBX
Outgoing
Ground Start Trunk
PBX Incoming
Tip lead goes active;
Ring lead goes active. PBX 90 Vac is applied to
Ring lead in 2 sec on,
grounds the ring lead
4 sec off cadence
Tip lead goes active; Audi- Tip-Ring leads actiSeize
ble Dial Tone generated;
vated (shorted); Loop
Acknowledgment
ground returned on tip
Current flows in line
(Sheet 1 of 2)
75
Technician’s Handbook
Table 7: Ground Start Trunk Summary (continued)
Signal
Digits
Ground Start Trunk PBX
Outgoing
Ground Start Trunk
PBX Incoming
Loop Current toggled
(Rotary) or DTMF
-
-
-
Stop Dial
Receipt of Digits
Audible Tones - Busy,
Reorder, Ringback dependent upon digits dialed and
called party condition
Answer
Supervision
CO reverses current flow in
Tip-Ring
Disconnect
Supervision
Near-end: PBX opens loop Near or Far-end termiFar-end: CO removes
nation: Loop Current is
ground from ring
broken
-
(Sheet 2 of 2)
Test/Verify (Ground Start)
Verify the far-end (CO) circuits by using a standard telephone for
incoming calls. Verify outgoing calls by using a Butt Set with a groundstart lead (momentarily shorting the ring lead to the ground will produce
a dial tone from the far end).
Verify the near-end (PBX Ground Start) circuits by connecting to known
working far end Ground Start circuits.
Verify that appropriate voltages are present on Tip-Ring in each call
state.
During off-hook condition, 18 mA DC minimum should be drawn from the
CO (typical 35-40 mA).
Tip-Ring is polarity sensitive. PBX will be unable to initiate calls if
reversed. Reverse polarity to verify.
76
Troubleshooting and Repair
Direct Inward Dial (DID)/Loop Trunk
You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID
applications; rarely in PBX-PBX Loop Tie trunk applications.
This trunk uses current reversal to signal supervision information and
provides digit flow capability in both directions, when the trunk is in the
loop/tie mode.
Figure 15: Direct Inward Dial (DID)/Loop Trunk
77
Technician’s Handbook
Table 8: Direct Inward Dial/Loop Trunk Summary
Signal
Seize
DID/Loop Trunk PBX
Outgoing
DID/Loop Trunk PBX
Incoming
Tip-Ring leads are actiTip-Ring leads are activated (shorted); Loop Cur- vated (shorted); Loop
rent flows in line
Current flows in line
Immediate Dial - Tip-Ring
leads stay active
Outgoing Wink - Tip-Ring
leads toggle
Seize
Loop Current direction
Acknowledgment
Delay Dial - Tip-Ring leads
reverse Loop Current following seizure; reverse
again when ready to go
Immediate Dial Tip-Ring leads stay
active.
Incoming Wink Tip-Ring leads toggle
Loop Current direction
Digits
Loop Current toggled
(Rotary) or DTMF
Stop Dial
Tip-Ring leads reverse
Loop Current direction; forward again when ready
Receipt of Digits
Audible Tones - Busy,
Reorder, Ringback dependent upon digits dialed and
called party condition
Answer
Supervision
Current flow in Tip-Ring is Current flow in Tip-Ring
reversed
is reversed
Disconnect
Supervision
Near or Far-end termination: Loop Current broken
78
Loop Current toggled
(Rotary) or DTMF
-
Audible Tones - Busy,
Reorder, Ringback generated and sent to calling party dependent
upon digits received
and state of called party
Near or Far-end termination: Loop Current is
broken
Troubleshooting and Repair
Test/Verify (DID)
Verify the far-end circuits by the use of a standard telephone for outgoing
calls.
Verify the near-end circuits by connecting to known working DID/Loop
circuits.
Verify that appropriate voltages are present on Tip-Ring in each call
state.
During off-hook condition, 20-25 mA should be drawn from the far-end.
Ear & Mouth (E&M) Trunk
You use the E&M trunk in Tie Trunk applications. The E&M trunks
support all the signaling information.
The Tip-Ring is used in a 2-wire operation shown in
Figure 12 - E&M Trunk - Type I (2-wire).
Type 1 may be used in a 2-or 4-wire operation.
The Tip-Ring and Tip Rx-Ring Rx is used in a 4-wire operation shown in
Figure 13 - E&M Trunk - Type V (4-wire).
Type I
Type 1 is used in applications when a telephone company is providing a
transmission path between PBXs. The E&M circuits connect to
Telco-provided Signaling circuits, which prepare the E&M signals for
long distance use.
Each end is identical to the other; all required voltage translation is
provided by the cable carrier.
79
Technician’s Handbook
Figure 16: E&M Trunk - Type I (2-wire)
80
Troubleshooting and Repair
Type V
Type V is used in applications where short distance direct back-to-back
operation is desired. The M-lead invert is required at both ends.
Figure 17: E&M Trunk - Type V (4-wire)
Table 9: E&M Trunk Summary
Signal
Seize
E&M Trunk PBX
Outgoing
E&M Trunk PBX
Incoming
M lead goes active (voltage is dependent on Type I E lead goes active
or Type V operation)
Immediate Dial - E Lead
stays idle. Outgoing Wink Seize
E Lead toggles active/idle.
Acknowledgmen
Delay Dial - E Lead goes
t
active following M; goes
idle when ready to go
Immediate Dial - M
Lead stays idle. Incoming Wink - M Lead toggles active/idle
(Sheet 1 of 2)
81
Technician’s Handbook
Table 9: E&M Trunk Summary (continued)
E&M Trunk PBX
Outgoing
Signal
E&M Trunk PBX
Incoming
Digits
M toggles (Rotary) or
DTMF through audio path
E toggles (Rotary) or
DTMF through audio
path
Stop Dial
E lead goes active; goes
inactive when ready to go
-
Audible Tones - Busy,
Reorder, Ringback genAudible Tones - Busy,
erated and sent to callReorder, Ringback depening party dependent
Receipt of Digits
dent upon digits dialed and
upon digits received
called party condition
and called party condition
Answer
Supervision
Disconnect
Supervision
E lead goes active
M lead goes active
Near-end termination:
M lead goes inactive;
E follows
Near-end termination:
M lead goes inactive;
E follows
Far-end termination:
E lead goes inactive;
M follows
Far-end termination:
E lead goes inactive;
M follows
(Sheet 2 of 2)
Test/Verify (E&M)
Loop back to self whenever more than 1 E&M type V circuit is available.
Verify far-end circuits by activating near-end M lead and listening for farend dial tone.
Verify near-end circuits by activating near-end E lead and listening for
near-end dial tone.
Verify that appropriate voltages are present on E&M leads in each call
state.
82
Troubleshooting and Repair
T1 Trunk (D4 DS-1)
A T1 Trunk is a digital trunking standard that supports multiple users.
Unlike analog trunks, the T-1 hardware signaling layer is independent
of trunk usage; synchronization & signaling are dealt with separately.
Figure 18: T1 Trunk Synchronization
Synchronization
The T1 trunk establishes and maintains a connection between the
two systems. Sampling clocks of each partner must be
synchronized.
„
The Master-Slave arrangement defines the leader and follower;
if connecting to a Public Network T1, the PBX will always be a
slave.
„
The stratum clock levels define the accuracy of the clock and the
ability to match with the incoming master clock signal.The higher
stratum number synchronizes to the same or lower stratum
number. For example, a Stratum 4 (PBX) clock synchronizes to
a Stratum 3 (CO/PBX/Channel Service Unit) clock.
„
When the PBX is connecting to more than one T-1 signal,
choose the order of preference of clocking sources in CDE Form
44, T1 Network Sync (always choose a connection as close as
possible to the defined master source clock).
83
Technician’s Handbook
Signaling Types
Channel Associated Signaling
The original idea behind the T1 is to emulate 24 independent analog
trunks. The Channel Associated signaling supports Loop Start,
Ground Start, DID/Loop, and E&M trunks. The function of each
channel is decided and programmed at each end.
All handshake signaling is done with bits (A&B) stolen from the bit
stream; used to emulate the various analog signals, (offhook,
onhook, current reversal, etc.) and is used as the equivalent to that
of the analog trunks.
Because A&B bits are taken from the bit stream, this signaling
method is not appropriate for direct transmission of digital information
unless it is modulated into an analog signal with a modem.
Common Channel Signaling
The Handshake signaling for the first 23 channels is managed by the
24th channel. The Common Channel signaling allows for
transmission of digital information and more advanced digital trunk
applications (MITEL’s MSDN, Bell Canada’s Megalink, ISDN, etc.).
Signaling protocol is defined by the type of service.
Test/Verify (T1)
Synchronization
„
Most T1 issues are a result of connectivity problems.
Verify that the incoming T1 signal is seen at both ends; verify all
hardware connections. Failure at either end indicates loss of an
incoming synchronizing signal.
Verify that the switch settings on the T1 card are set for proper
operation. For example: 1 is closed and 2-8 are open.
Refer to The S1 Switch Settings for the T1 Trunk Cable Length
(not loop length) (page 205).
84
Troubleshooting and Repair
Loopback
Loopback is used to verify and locate the source of either a cable or
a synchronization problem through the devices in a T1 transmission
path. Devices in the T1 transmission path (PBX, CSU, Channel bank,
smart jacks, etc.) will generally have some type of loopback mode.
Loopback modes will typically have the effect of taking the input T1
stream and transmitting the stream back to the source; the nodes
thereby verify that portion of the link.
In the absence of a loopback mode, the T1 transmits and receives
pairs that can be directly connected together to physically create a
loopback condition.
A&B bits
Taken from each of the 24 Channels to emulate the various analog
trunk signalling conditions (off-hook, on-hook, disconnect
supervision, etc.) in either of the two following methods.
Superframe: Over a cycle of twelve frames, bits A&B are taken in
frames 6 & 12 to provide basic analog trunk emulation over the T1
facility.
Extended superframe (ESF): ESF is not supported by the SX-200
EL/ML or the SX-200 LIGHT. ESF is supported by an ISDN.
85
Technician’s Handbook
Table 10: A-B Signalling States (Tie/E&M)
PBX Port
Type
CSU
Type
loop open
0
0
x
x
x
loop closure
1
1
x
x
x
x
x
x
0
x
normal battery
x
x
x
1
x
reverse battery
normal battery
0
0
x
x
x
reverse battery 1
1
x
x
x
x
x
x
0
x
loop open
x
x
x
1
x
loop closure
M-lead
grounded or
E&M Tx open
0
0
x
x
x
M-lead battery
1
1
x
x
x
x
x
x
0
x
E-lead open
x
x
x
1
x
E-lead grounded
or open
DPO Tx
Tie Trunk
(loop start)
DPO Rx
DID or Tie DPT Tx
Trunk
(loop start) DPT Rx
TIE Trunk
4wire/2
wire E&M
E&M Rx
86
PBX port condi- Transmit Receive CSU condition to
tion to channel A
analog facility
B
A
B
Troubleshooting and Repair
Table 11: A-B Bit Signalling Example (T1/CO)
Transmit
Receive
A
B
A
B
Idle state
0
1
1
*
PBX grounds ring (wait for dial tone)
0
0
1
*
CO ground tip (dial tone applied)
0
0
0
*
PBX closes loop and removes ring ground
1
1
0
*
Dial pulsing
DP
1
0
*
Completion of dialing
1
1
0
*
Idle state
0
1
1
*
CO ground tip (interval between ringing)
0
1
0
1
CO ground tip (during ringing application)
0
1
0
0
PBX presents call
0
1
0
1
PBX answers call
1
1
0
*
Talking state
1
1
0
*
Talking state
1
1
0
*
CO removes tip ground (far end hangs up)
1
1
1
*
PBX opens loop (idle)
0
1
1
*
Talking state
1
1
0
*
PBX opens loop (near end hangs up)
0
1
0
*
CO removes tip ground (idle)
0
1
1
*
State
Outgoing call - Basic Operation
Incoming call - Basic Operation
CO disconnects
PBX disconnects
87
Technician’s Handbook
PBX Property Management
System Interface
The PBX’s Property Management System (PMS) interface collects and
sends the following Hotel/Motel information to a customer’s PMS
computer through a dedicated bidirectional RS-232 port — typically a
Dataset programmed to a DNIC port.
„
Maid and room status
„
Guest check-in and check-out
„
Guest name
„
Auto wake-up and message waiting
„
PMS related maintenance logs.
Property Management System Messages
A PMS message is a string of ASCII text characters.
For example, to light a message waiting lamp for guest room extension
number 2129, the customer’s PMS computer will send a string of ASCII
keyboard commands to the PMS interface.
The PMS message sent is:
^BMW 1 2129^C
When the PBX’s PMS interface receives and understands the message,
it will send an ACKnowledge character back to the customer’s PMS
computer.
88
Troubleshooting and Repair
The following is a PMS message format that enables a telephone’s
message waiting lamp.
^B
Start Transaction
STX
The CTRL (^)
B character signals the start of
a PMS message
M
W
space
1
space
Function Code
Status Code
The MW followed by a space
indicates that the
PMS requests a
message waiting
function
1 followed by
a space turns
on the message waiting
lamp. 0 turns
the lamp off
space
2
1 2
9
Station’s Extension
(Room) Number
Identifies the extension number of the
telephone on which
the message waiting
lamp lights. The PMS
inserts leading
space(s) to indicate
that no number is
present
^C
End Transaction ETX
The CTRL (^) C
character signals
the end of a
PMS message
Message Formats from PBX to PMS
Maid in Room status
Maid in Room status is sent as a 10-character message, as follows:
__________
function code
STS
status code
n space (n is assigned room status code)
station number
nnnnn (with trailing spaces)
Message Registration of Outgoing Trunk Calls
Message Registration of Outgoing Trunk Calls status is sent as a
12-character message, as follows:
____________
function code
MRspace
status code
nnnn (nnnn is a 4-byte peg count)
station number
nnnnn (with trailing spaces)
PBX and PMS 5-digit Extension Number Formats
The extension number is sent between the PBX and the PMS as a 5-digit
number. Numbers that are fewer than 5 digits include spaces:
PBX to PMS
extension number nnnnn with trailing spaces
PMS to PBX
extension number nnnnn with leading spaces
89
Technician’s Handbook
Table 12: PMS Keyboard Commands
Commands
PMS Keyboard
Keys
Enquire (ENQ)
^E
Acknowledged
(ACK)
^F
Not Acknowledged (NAK)
^U
Start Transaction
(STX)
^B
End Transaction
(ETX)
^C
Check In
^BCHK1
XXXXX^C
Check Out
^BCHK0
XXXXX^C
Comments
^ = CTRL key
XXXXX is the 5-digit extension number (use
leading spaces).
a-z is the extension name, 20 characters in
length (use trailing spaces), followed by a single
space, followed by the extension number. Only
the first 10 characters of the name are displayed.
Add Name
^BNAM1 a-z
XXXXX^C
Replace Name
^BNAM2 a-z
XXXXX^C
Delete Name
^BNAM3 a-z
XXXXX^C
Send Message
^BMW 1
XXXXX^C
Insert a space before and after the digit 1.
Delete Message
^BMW 0
XXXXX^C
Insert a space before and after the digit 0.
Set Wakeup
^BWKPTTTTXXX
XX^C
TTTT is the time in hours:minutes. Use a
24-hour clock.
90
Troubleshooting and Repair
PBX and PMS Cannot Communicate
If the PBX’s PMS interface and the customer’s PMS computer cannot
communicate, the system will generate PMS related maintenance log
messages. Typically, PMS maintenance log messages will identify
„
Operating status of the PMS
„
Invalid start (STX) and end (ETX) of text message characters
„
Invalid function code message characters
„
Invalid status code message characters
„
Invalid room number message characters.
Testing the PMS Interface of the PBX
PMS problems typically occur in these areas:
„
PMS Protocol settings: Ensure that the communication parameters
between the systems match.
„
PMS Programming: Verify that all the recommended PMS and
Dataset programming is complete.
„
PMS Cabling: Use a straight-through cable between the customer’s
PMS computer and the Dataset.
Test the PBX’s PMS interface as follows:
1. Disconnect the customer’s PMS computer from the Dataset.
2. Connect a personal computer or terminal to the Dataset’s RS-232
port.
„
Ensure that the communications parameters of the personal
computer / terminal match those expected by the PBX’s PMS
interface.
„
Verify that you receive the ENQuire character from the PBX’s PMS
interface. If not, verify that all the programming and the connections
are correct.
91
Technician’s Handbook
3. Type the PMS message required to light a telephone’s message
waiting lamp, using CAPITAL letters only. See the following example.
^B M
Start
Transaction STX
(CTRL B)
W
space
Function
Code
1
space
Status
Code
1 = ON
0 = OFF
x
x
x
x
x
Station’s Extension
(Room) Number
Enter the telephone’s extension
number (5 digits with leading
spaces).
^C
End
Transaction ETX
(CTRL C)
4. Verify that the telephone’s message waiting lamp is lit.
„
If the lamp is not lit, check the PMS-related logs in Maintenance. The
logs will indicate which section of the PMS message is invalid.
For the PMS to light a lamp station the Dial 0 for that tenant
must be a console, and the Dial 0 must be the same for Night
1 and Night 2.
5. Type the PMS message required to turn off the telephone’s message
waiting lamp.
6. Verify that the telephone’s message waiting lamp is off.
Turning a telephone’s message waiting lamp on and off from a PC
confirms that the PBX’s PMS interface works correctly.
If problems continue when you reconnect the customer’s PMS computer,
check the maintenance logs for PMS related information, identifying
problems with the customer’s PMS hardware/software.
Faster PMS PCs may have to be forced to wait for a reply
from the PBX.
92
Troubleshooting and Repair
Disk Drive Maintenance
SX-200 LIGHT/DIGITAL Floppy Disk Subsystem
Troubleshooting Procedures
Table 13 outlines the most likely causes of Floppy Disk Subsystem
failure.
Table 13: Floppy Disk Troubleshooting Summary
Step
Possible Malfunction Source
1.
Drive units require resets - power down the control bay (Bay 2
or Bay 0), and power up again. Check for error codes on the
Main Control Card numeric display - see Table 14.
2.
Faulty backplane connections.
3.
Faulty or improperly installed floppy disk.
4.
Faulty / corrupt / obsolete software - reload with correct software.
5.
Faulty power supply unit(s) - refer to Power System Troubleshooting.
6.
Faulty Disk Drive unit.
7.
Faulty Main Control.
8.
Faulty cable connections.
93
Technician’s Handbook
Table 14: Floppy Disk Drive Error Code Summary
Error
Code
Likely Cause(s)
E.
1
Original system diskette has been replaced, and logs are
pending. Either re-insert original diskette, or restart system.
See Note 2.
E.
2
Original system diskette has been replaced. Either re-insert
original diskette, or restart system. See Note 2.
E.
3
Disk drive is empty, and disk updates are pending. Either
re-insert original diskette, or restart system. Disks may be
locked (try backups). See Note 2.
E.
4
Disk drive is empty. Either re-insert original diskette, or restart
system. See Note 2.
E.
5
There is an obstruction over the diskette “write notch” (a
write-protect sticker) - remove it, or on a 31/2” disk, slide protector over the hole.
E.
6
Diskettes A and B don’t match (are not of the same load) insert proper diskettes and restart system.
E.
7
Restart system. If this persists, assume faulty Main Control refer to the Main Control procedures.
E.
8
Decryption Module is missing - install correct module, and
restart system. If this persists, assume faulty Main Control refer to the Main Control procedures.
E.
F
Information cannot be accessed on disks. Either re-insert
diskette, or restart system.
Note: 1. Be aware of the difference between the code “E” and the code “E.”. “E”
indicates MCC error and “E.” indicates disk drive errors.
2. If system is restarted at this point, the pending logs will be lost.
94
Troubleshooting and Repair
Disk Drive Strapping
When replacing a floppy disk drive on an SX-200 LIGHT PBX, verify that
the switch settings for the drives are set as follows:
„
Drive A: AT DC MO D0
„
Drive B: AT DC MO D1
When replacing a floppy disk drive on an SX-200 DIGITAL PBX, verify
that the switch settings for the drives that are mounted on a floppy disk
mounting card are set as follows:
„
Drive A: AT DC MO D0
„
Drive B: AT DC MO D0
On an ISDN Node, verify that the switch settings for the drive are:
„
Drive A: AT DC MO D1
95
Technician’s Handbook
Troubleshooting the SX-200 IP Node
To observe error messages from the SX-200 IP Node
1. Using a serial cable, connect a PC to the Maintenance Port on the IP
Node.
2. Launch a data communication application, such as Hyperterminal on
the PC.
3. Set the parameters: 9600, 8, N, 1, None.
4. Look for error messages in the SX-200 IP Node Troubleshooting
Table.
96
Troubleshooting and Repair
SX-200 IP Node Troubleshooting
Table 15: SX-200 IP Node Troubleshooting Table
Indication
WARNING: SX200
Main control not connected or IP Node
not supported
Possible Causes
Action
Defective Ethernet
cables
Replace the Ethernet
Crossover cable and
CIM cable.
The Control Triple
CIM card is programmed as a Dual
CIM card.
Reprogram the Triple
CIM Card.
The CIM cable is connected to the wrong
port on the SX-200 IP
Node
Check the hardware
connections.
The IP Bay is not programmed in CDE
Form 01
Program the IP Bay in
CDE Form 01.
Programming in CDE
Form 04 and CDE
Form 47 is not correct
Check the programming in CDE Form 04
and CDE Form 47.
(Sheet 1 of 6)
97
Technician’s Handbook
Table 15: SX-200 IP Node Troubleshooting Table (continued)
Indication
Possible Causes
Action
1. If you're not using a
Mitel DHCP server,
disconnect all DHCP
servers
OR
Disconnect the IP
Node from the subnet.
2. In the serial port
window on the PC,
type RetrieveDhcpDefaults.
The DHCP server is
WARNING: Startup
not functioning propincomplete after 1800
erly.
3. Type Reboot and
press Enter.
Allow the IP Node to
reboot.
If the IP Node is still
not working:
1. Reboot the IP
Node.
2. Stop at Autoboot.
3. At the [VxWorks
Boot] prompt, type c.
4. Check all settings.
(Sheet 2 of 6)
98
Troubleshooting and Repair
Table 15: SX-200 IP Node Troubleshooting Table (continued)
Indication
"External Busy" on
Sx200 Set calling
3300
Possible Causes
Action
IP network unreachable
Use "PING" or
"TRACEROUTE" to
check the IP network
routing.
IP nodes or MN3300s
must be able to PING
each other. Ask your
IP network Administrator to solve all IP
routing related issues
Exceed MAX calls
Check Form 48, MAX
Calls, If this field is
empty. It means allow
0 calls to this remote
node.
Exceed Concurrent
calls on selected
Route
Check Form 23, Concurrent Calls, If this
field is empty. It
means allow 0 calls
using this route.
IP trunks use IP
addresses to find call
route destinations. In
both the local and
remote IP node, the
remote IP node IP
Incorrect IP node
address must match
Number or IP address the IP node number
specified in Form 48
and the Form 23 sub
form . On MN3300 the
PBX number is the IP
node number on
SX-200.
Incorrect programming of Form 22:
Modified Digit Table
Check Form 22 and
delete or add the digits as required for the
specific route number
identified in Form 23
(Sheet 3 of 6)
99
Technician’s Handbook
Table 15: SX-200 IP Node Troubleshooting Table (continued)
Indication
Possible Causes
Action
Enable Options
Incorrect COS options 801,802,811 in Form 3
"External Busy" on
Sx200 Set calling
3300
(con’t)
"External Busy" on
Sx200 Set calling
another Sx200
Or "Xnet Busy" on
3300 Set calling a
Sx200
Remote Profile mismatch
The remote profile
number that is programmed on the
SX-200 must be programmed as a local
profile number on the
MN3300.
IP network unreachable
Use "PING" or
"TRACEROUTE" to
check the IP network
routing.
IP nodes or MN3300s
must be able to PING
each other. Ask your
IP network Administrator to solve all IP
routing related issues
Exceed MAX calls
Check Form 48, MAX
Calls, If this field is
empty. If this field is
empty, it means you
are allowing 0 calls to
this remote node.
Exceed Concurrent
calls on selected
Route
Check Form 23, Concurrent Calls, If this
field is empty, it
means you are allowing 0 calls on this
route.
(Sheet 4 of 6)
100
Troubleshooting and Repair
Table 15: SX-200 IP Node Troubleshooting Table (continued)
Indication
"External Busy" on
Sx200 Set calling
another Sx200
Or "Xnet Busy" on
3300 Set calling a
Sx200 (con’t)
Possible Causes
Action
IP trunks use IP
addresses to find call
route destinations. In
both the local and
remote IP node, the
remote IP node IP
address must match
Incorrect IP node
Number or IP address the IP node number
specified in Form 48
and the Form 23 sub
form . On MN3300 the
PBX number is the IP
node number on
SX-200
Incorrect programming of Form 22:
Modified Digit Table
Check Form 22 and
delete or add the digits as required for the
specific route number
identified in Form 23
Enable Options
Incorrect COS options 801,802,811 in
Form 3
Busy tone before you
finish dialing digits.
Only dialed the displayed digits.
Form 26 has the
wrong ARS digit
strings programmed
Check the ARS digit
strings in Form 26
Silence after Dial all
digits, then got busy
tone. All dialed digits
displayed
Incorrect COS options
Enable Options
801,802,811 in
Form 3
(Sheet 5 of 6)
101
Technician’s Handbook
Table 15: SX-200 IP Node Troubleshooting Table (continued)
Indication
Silence after Dial all
digits, (No Busy,
Reorder or Ringback).
Possible Causes
Action
Recent IP network
failure (within the last
90 seconds)
Use "PING" or
"TRACEROUTE" to
check the IP network
routing.
IP nodes or MN3300 s
should be able to
PING each other. Ask
your IP network
Administrator to solve
all IP routing related
issues
(Sheet 6 of 6)
102
Troubleshooting and Repair
Test Line
The test line is on the ONS line card at Bay 1, Slot 1, Circuit 1 for the
SX-200 EL/ML or Bay 2, Slot 1, Circuit 1 for the SX-200 LIGHT/ DIGITAL.
An access code for Feature 18, Maintenance Function - Test Line, must
first be programmed in CDE Form 02 (Feature Access Codes).
Refer to Table 22, “Feature Access Codes,” on page 149.
The test line cannot be accessed while CDE or maintenance is
active.
Specifying Equipment From Test Line
Circuits are specified using their physical location numbers (bay, slot,
circuit, subcircuit) or by Link and Channel number.
A receiver circuit at location Bay 1, Slot 3, Circuit 3, Subcircuit 4 is
specified as “01 03 03 04”.
A line circuit at location Bay 1, Slot 1, Circuit 6 is specified as “01 01 06
00”. Circuits with no subcircuit number (such as lines and trunks) must
be specified with “00” as the subcircuit.
Channels are specified by using the required Link number and Channel
number. The link number is a two-digit number (Links 0, 1, 14, or 15
cannot be tested). The Channel number is a two-digit number from 00 to
31. Channel 30 on Link 9 is specified as “09 30”.
Commands are entered on the test line by dialing command codes listed
in Table 16 using the DTMF keypad or the rotary dial of the set being
used.
103
Technician’s Handbook
Table 16: Test Line Command Codes
Numeric
Alpha
Command Codes Description
22
BC
Busy Out Channel (Remove Channel)
26
BO
Busy Out device
35
DL
Dump Logs
38
DT
Direct Trunk select
72
RC
Return Channel
73
SD
Stop Dump Logs
77
RS
Return Device to Service
78
ST
Stop Test Printers
82
TC
Test Channel
83
TD
Test Device
872
TPB
Test Printer Bay_Slot_Circuit
873
TPE
Test Printer Extension_Number
877
TPP
Test Printer Port
Test Line Indicator LEDs
After the maintenance person enters a command sequence, the MCC
LEDs display the results as explained in the following table.
104
Troubleshooting and Repair
Table 17: Test Line Status Indicator Codes
Code
Meaning
PA
The attempted operation was successful (pass).
FA
The attempted operation was unsuccessful (fail).
(blank) System is waiting for command input.
II
Test was inconclusive.
E5
Invalid command or device location entered; only those commands in Table 16 are acceptable.
bb
Device was busy. Try again later.
7E
An invalid physical location number was entered. Enter bay
number (01), slot number (04), and circuit number (06).
FF
Unknown error. Attempt operation again - ensure correct use
of command codes (see Table 16).
1E
Error in acquiring the software ID of the test line. Attempt operation again - ensure correct use of command codes (see Table
16). If necessary, use maintenance terminal or console.
2E
Possible software error. Attempt operation again - ensure correct use of command codes (see Table 16). Use maintenance
terminal or console if necessary.
Note:
Failure of any test line command sequence necessitates using more
sophisticated maintenance tools.
105
Technician’s Handbook
Test Line Tones
Approximately ten seconds after the maintenance person enters the test
line access code on the test line set, a short ring burst, followed by dial
tone is heard, indicating that the system is waiting for the command input.
After the maintenance person enters a command sequence, the returned
tone, described in Table 18, indicates the result of the action performed.
Table 18: Test Line Status Tones
Tone Type
Meaning
Dial tone
System is waiting for command input.
Camp-on tone (single beep)
The attempted operation was
successful (Pass).
Reorder tone
The attempted operation was
unsuccessful (Fail). See Note after
Table 10.
Trunk camp-on tone
(double beep)
Test was inconclusive.
Ringback tone
(single beep or ring)
Initial maintenance access.
Busy Tone
Device was busy. Try again later.
106
Chapter 4
Programming
Technician’s Handbook
110
Programming
Programming an Attendant Console
1. Form 01, System Configuration
„
Program a Digital Line Card (assigned as a high-power card in
the SX-200 LIGHT) or a DNIC module for a DNIC Console. Use
the first port on the Digital Line Card for the console.
or
„
Program a Console Module on a Universal Card for an LCD
Console.
2. Form 07, Console Assignment
„
Assign an extension number, COS, COR, and Tenant for each
console bay/slot/circuit entry.
3. Form 08, Console LDN Assignment
„
Assign a directory number and label to each required console
LDN key.
Console Descriptions
SUPERCONSOLE 1000® Attendant Console: uses a two-wire
connection to connect to one circuit on a Digital Line Card or DNIC
Module (Tip to Tip and Ring to Ring). With LIGHTWARE 18 or
greater, the SUPERCONSOLE 1000, PN 9189-000-300 and
9189-000-301 can directly connect up to two PKM48 devices; these
consoles with software prior to LIGHTWARE 18 and the
SUPERCONSOLE 1000, PN 9189-000-001-NA and 9189-000-003
NA require a DSS/BLF Interface Unit to associate with the PKM48.
SUPERSET 7000 Attendant Console: includes a RS-232 port and
requires a 2-wire connection to a DNIC port. This console requires a
DSS/BLF Interface Unit in order to associate with a PKM48.
LCD Console: does not include a RS-232 port and requires a 4-wire
connection to a console module. The SX-200 EL LIGHTWARE 17
Release 1.1, 2.0, and 3.0 do not support the LCD console; Release
3.1 and greater does.
111
Technician’s Handbook
Programming a Printer Port
System Printer Port
1. Form 34, Directed I/O
„
Program the printer port in Form 34.
„
Define Printout Types that are to be delivered to the system
printer port.
„
Remove printer port for print types not used.
„
Speed of printer port is programmed in Maintenance.
Printer ports only work on main control cabinets, not on
peripheral cabinets.
Dataset Printer Port
1. Form 11, Data Circuit Descriptor
„
Define a circuit descriptor to match characteristics of device type.
Refer to Form 04, System Options and Timers for typical circuit
descriptor.
2. Form 12, Dataset Assignment
„
Assign type of data device for the dataset PLID.
DSCONSConsole (output only, maximum 2400 baud)
1101MMiLINK® Dataset
1103/2103Standalone dataset
„
Assign a Tenant, Extension number, COS, COR, and circuit
descriptor number.
3. Form 34, Directed IO
„
112
Define printout type to be delivered to defined dataset.
Programming
Programming Stations/Sets
Automatically
The AUTO PROGRAM function in CDE Form 09, Desktop Device
Assignments, checks for unprogrammed circuits on all installed and
programmed ONS cards, OPS cards, and DNIC cards. Cards that are
installed in Spines are not supported.
All unprogrammed circuits are automatically programmed as follows:
„
Extension numbers are automatically assigned according to a Bay,
Slot, Circuit address format "BSCC", where
„
B is the Bay number (1-7)
„
S is the slot number (1-8)
„
CC is the cct number (01-12).
For example, extension number 2608 is assigned to a phone
connected to Bay 2, Slot 6, Circuit 08.
„
„
Other parameters for ONS and OPS devices are assigned as
„
COS = 1
„
COR = 1
„
Tenant = 1
Other parameters for DNIC sets are assigned as
„
COS = 2
„
COR = 4 for all set types except SUPERSET 430 and
SUPERSET 4150
„
COR = 5 for the SUPERSET 430 and SUPERSET 4150
„
Tenant = 1
Note:
Before an extension number can be automatically assigned, a DNIC
set or DMP must be physically connected to the circuit. If no set or console is detected on a circuit, that circuit is skipped and no extension
number is assigned.
113
Technician’s Handbook
1. To automatically program all connected stations, DNIC sets and
DMPs
2. Install all ONS cards, OPS cards, and DNIC cards. Do not program
stations, DNIC, sets or DMPs.
3. Connect the DNIC sets or DMPs to the circuits.
4. Access Form 09, Desktop Device Assignments.
5. Press Auto Program.
After verifying that the unprogrammed sets are physically connected, the
system automatically programs all unprogrammed circuits. The system
displays all of the devices that have been programmed.
If a circuit cannot be programmed because an extension number has
already been assigned to that circuit, a warning is displayed. Press
ABORT to cancel the procedure or press CONTINUE to skip the device
and resume programming the other devices in the range.
Deleting a device and all dependent resources
The DELETE softkey in CDE Form 09, Desktop Device Assignments,
deletes a device and all of its dependent resources including
„
All line keys (including DLN) that are programmed on a deleted set,
standalone BLF, or PKM module
„
All line and feature keys that are programmed on associated BLF or
PKM modules
„
The associated BLF and PKM modules
„
Any other line appearances and BLF's of the deleted station or set.
A warning message appears if any of the above conditions exists. To
continue, press CONFRIM. To abort, press CANCEL.
114
Programming
Deleting a range of devices and all dependent
resources
The RANGE DELETE softkey in CDE Form 09, Desktop Device
Assignments, allows block deletion of devices and all dependent
resources.
To delete a range of devices and all dependent resources
1. Press RANGE DELETE.
The system displays: FROM BAY: SLOT: CIRCUIT:.
2. Enter valid Bay, Slot and Circuit numbers for the first device and
press the ENTER softkey.
The system displays: TO BAY: SLOT: CIRCUIT:.
3. Enter valid Bay, Slot and Circuit numbers for the last device and
press the ENTER softkey.
The system prompts you to choose whether or not you want to
receive warnings as devices are deleted.
4. To receive a warning prior to deleting each device and its dependent
resources, press YES. To delete all devices and dependent
resources without warning, press NO.
The system prompts you once again to confirm the deletion of the
range.
5. To proceed with the deletion of the range of devices and all
dependent resources, press CONFIRM. Press CANCEL to abort.
If you chose to receive warnings each time a device is deleted, the
system displays "deleting all keys, ..." for each device in the range.
6. To proceed, press CONFIRM. Pess CANCEL to abort the deletion of
the specific device and continue with the next device.
To abort the deletion of a range of devices at any time during the
procedure, press ABORT. Any devices that were deleted prior to
pressing the ABORT key will remain deleted.
115
Technician’s Handbook
Programming a Single Line Voice Station
1. Form 01, System Configuration
„
Program an ONS or OPS line card
„
Program a Digital Line card or DNIC module for
SUPERSET 401, SUPERSET 401+, and SUPERSET 4001 sets.
2. Form 09, Desktop Device Assignments
„
Assign an extension number, COS, COR, and name (optional) for
each bay/slot/circuit (set type remains STATION).
3. Form 30, Device Interconnection Table (optional)
„
Set the required interconnect restrictions (for example, to restrict
connections between specific device types).
4. Form 05, Tenant Interconnection Table (optional)
„
Set the required interconnect restrictions (for example, to restrict
connections between specific tenants).
5. Form 19, Call Rerouting Table (optional)
„
Program the action that the system will take to handle the caller’s
call violations.
„
Each tenant requires its own Call Rerouting Table.
6. Form 03, COS Define (optional)
„
Create a unique class of service (COS) if required.
7. Form 20, ARS: COR Group Definition
„
Create a COR group that includes the COR number which you
will assign to the station.
„
This COR group restricts the external calls that the station user
can dial.
Ensure that the system is provisioned with a sufficient number
of DSP/DTMF receivers.
116
Programming
Programming an Analog Device
to a SIM2
The analog interface in the SIM2 supports devices such as analog
telephones, fax machines, or modems. The SUPERSET provides the
power to the analog interface.
Ensure that the set firmware revision level meets the system firmware
revision level. If the revision level on the system is higher than the set
revision level, upgrade the set firmware.
Refer to Upgrading Set Firmware (p. 34).
When adding an analog set to a SIM2, use CDE Form 12 to program the
port. The port type is AIM.
117
Technician’s Handbook
Programming a Multi-Line Set
1. Form 01, System Configuration
„
Program a Digital Line Card, DNIC module, or COV line card.
LIGHTWARE 16 for the SX-200 ML and LIGHTWARE 17 and
greater for the SX-200 EL/ML do not support SUPERSET 3 or
SUPERSET 4 sets (COV). COVs are reserved for voice mail
only.
2. Form 09, Desktop Device Assignments
„
Assign set type, extension number, COS, COR, and name
(optional) for each bay/slot/circuit.
„
Set types are SUPERSET 4001, 4015, 4025, 4125, 4090, 4150,
401+, 410, 420, 430, 4150 S/Att, 430 S/Att, 3DN, and 4DN, Mitel
Networks 5010 IP, 5020 IP, 5201 IP, 5215 IP, 5220 IP and
Symbol MiNET Wireless Phones.
„
Complete the Form 09 sub-form for key types and options.
3. Form 30, Device Interconnection Table (optional)
„
Set the required interconnect restrictions (for example, to restrict
connections between specific device types).
4. Form 05, Tenant Interconnection Table (optional)
„
Set the required interconnect restrictions (for example, to restrict
connections between specific tenants).
5. Form 19, Call Rerouting Table (optional)
„
Program the action that the system will take to handle the caller’s
call violations.
„
Each tenant requires its own Call Rerouting Table.
6. Form 03, COS Define (optional)
„
118
Create a unique class of service (COS) if required, or use an
existing COS.
Programming
7. Form 20, ARS: COR Group Definition
„
Create a COR group that includes the COR number which you
will assign to the station, or use an existing COR.
„
This COR group restricts the external calls that the station user
can dial.
LIGHTWARE 17 Release 3.1 and greater support
SUPERSET 3DN and SUPERSET 4DN sets. This feature is a
purchasable system option.
119
Technician’s Handbook
Programming a Subattendant Set
1. Form 01, System Configuration
„
Program a Digital Line Card or DNIC module.
2. Form 09, Desktop Device Assignments
„
Assign set type to SUB, extension number, COS, COR, and
name (optional) for each bay/slot/circuit.
Assign a separate COS with subattendant options.
Set type SUB can only be SUPERSET 4150, SUPERSET 430,
or SUPERSET 4DN.
„
120
Complete the sub-form for assigned keys, types, and options.
Programming
Programming a PRI card
The PRI card supports the following purchasable MOSS options: Q.SIG
(option 86), NFAS (option 91), D-Channel Backup (option 92), Remote
LAN Access (option 93), Min/Max (option 94), Auto Min/Max (option 95),
Number of Links 0-8 (option 96). Option 91 to 95 are downloaded to each
PRI card installed. Option 96 enables the number of ISDN T1 links on the
PRI card (these links do not pertain to the ISDN Network Gateway).
These MOSS options serve all the PRI cards in the system. If you change
any of these options, you must reset the PRI card to enable them, and
you may need to download a new IMAT database on to the PRI card(s).
If you purchase a number of T1 links (System Option 96) less
than the number of T1 links you install and program,
Mitel Networks cannot reliably predict which T1 links the
SX-200 EL/ML system will use after a reset.
If you purchase a number of T1 links (System Option 96)
greater than the number of T1 links you install and program,
the T1 links programmed will remain consistent.
1. Form 01, System Configuration
„
Program the PRI card node type as an ISDN bay. The ISDN
trunks are programmed in slot 6 and slot 8.
2. Form 03, Class of Service (for the ISDN trunks)
„
Enable COS Option 701 (No Dial Tone).
„
Disable COS Option 800 (ANI Applies). Ensure this is NOT in the
class of service of the ISDN trunks.
„
Enable COS Option 801 (Incoming Trunk Call Rotary.
„
Enable COS Option 802 (Limited Wait for Dial Tone).
„
Enable COS option 811 (ANI/DNIS Trunk) to display CLID (the
caller's number) and DDI (the number the caller dialed) on
incoming trunks.
„
Enable COS option 246 (SMDR - Extended Record) to allow the
calling name to appear in SMDR reports for Inciming calls.
121
Technician’s Handbook
„
Enable COS Option 814 (SMDR - Record ANI/DNIS) to allow
CLID digits to appear in SMDR reports for Incoming calls.
„
Enable COS Option 702 (SMDR - Overwrite Buffer) if SMDR Record Incoming Calls Option 806 is Enabled.
3. Form 03, Class of Service (for the sets & stations)
„
Enable COS option 502 (Display ANI/DNIS Information) or COS
option 613 (Display ANI Information Only) to allow display of
CLID digits on display telephones.
„
Enable COS option 503 (Enable Calling Name Display)
„
Enable COS option 702 (SMDR - Overwrite Buffer).
„
Disable COS option 236 (Outgoing Trunk Callback).
„
Disable COS option 237 (Outgoing Trunk Campon).
4. Form 04, System Options/System Timers - Assign a one to five
second value to the System Timer Limited Wait For Dial Tone if ISDN
trunks are present.
„
Enable the MOSS option, Number of Links 0-8 (option 96). If
desired, enable Q.SIG (option 86), NFAS (option 91), D-Channel
Backup (option 92), Min/Max (option 94), and Auto Min/Max
(option 95).
For option 92 to be changed to ENABLED. Option 91 must
already be ENABLED. Similarly, if both are ENABLED, option
92 must be DISABLED first.
For option 95 to be changed to ENABLED. Option 94 must
already be ENABLED. Similarly, if both are ENABLED, option
95 must be DISABLED first.
5. Form 13, Trunk Circuit Descriptors
„
Assign the ISDN trunk with a T1 trunk circuit descriptor. To
receive CLID or DDI digits, the ISDN trunk must be a non-DISA
trunk that is programmed with a T1 E&M, T1 E&M DISA, T1 TIE
DISA, or T1 DID/TIE trunk circuit descriptor.
6. Form 13, Options Subform
„
122
Set the “DTMF” option to “No”
Programming
„
If you are connecting the ISDN trunk to a Toll Office, set the Toll
Office option to “Yes”.
„
If you are connecting the ISDN trunk to a Local Office, set the Toll
Office option to “No”, and set the “Is a CO?” option to “Yes”.
The Toll Office setting takes precedence over the Local Office
setting. Also, if neither “Toll Office” nor “Is a CO?” is set to “yes”,
the switch assumes a digital TIE trunk is connected.
„
Set the Debounce Timer to 100 milliseconds.
„
Set the Incoming Start Type to WINK.
„
Set the Outgoing Start Type to WINK.
7. Form 14, Non Dial-In Trunks OR Form 15, Dial-In Trunks
„
Define the incoming ISDN trunk as a non-dial-in trunk in Form 14,
or as a dial-in trunk in Form 15. You cannot program a trunk into
both Form 14 and Form 15.
8. Form 16, Trunk Groups
„
Assign the ISDN trunks to a trunk group. The trunk group number
that you program for the ISDN trunks in this form must match the
trunk group numbers that you program for the ISDN trunks in the
PRI card bay.
9. Form 42, T1 Link Descriptor
„
Select a T1 Link Descriptor for the ISDN trunks in Form 42. In the
Link Descriptor Options Subform, enter the following values for
the T1 Link Descriptor:
Option Name
Value
Alarm debounce timer (300-3200)
500
B8ZS zero code suppression
YES
Slip rate - maintenance limit (0-9000)/24 hrs
255
Slip rate - service limit (0-9000)/24 hrs
7000
Slip rate - network sync limit (0-9000)/24 hrs
7
(Sheet 1 of 2)
123
Technician’s Handbook
Option Name
Value
BER - maintenance limit
(10**-n, n = (3,4,5,6))/hr
3
BER - service limit
(10**-n, n = (3,4,5,6))/hr
3
Framing losses - maintenance limit
(0-9000)/24 hrs
225
Framing losses - service limit
(0-9000)/24 hrs
9000
RTS timer - service limit exceeded (1-255 min)
30
RTS timer - net slip limit exceeded (1-255 min)
30
RTS timer - after alarm (0-300 sec)
10
(Sheet 2 of 2)
10. Form 43, T1 Link Assignment
„
Assign the ISDN trunk T1 Link Descriptor to slot 6 and/or slot 8
on the PRI card bay.
11. Form 44, T1 Network Sync
„
Enter the links, according to their PLIDs, in the order that you
want them to be used as the network synchronization source.
12. Form 22, Modified Digit Table
„
124
DID Calling Party Number to the network interacts with the
current SX-200 system networking functionality and ignores
programmed node-id's in the PRI card. The Node ID Information
Element
( “*8”) for Analog Networking, if programmed in the Modified Digit
Table, will be ignored by the PRI card. If *6 is programmed in the
digit modification table the DID calling extension number is sent
to the PRI card and can be sent to the network as the calling
party. The extension must belong to a block of DID numbers
purchased from the Network provider.
Programming
The following table shows how Analog Networking and Call-by-Call
informationl co-exist in the Modified Digit Table.
Entry
01
Quantity to
Delete
1
Digits to be
Inserted
*4000*6*4
Comments
ISDN CxC and DID
In the “Digits to be Inserted” field, the definition of characters are:
*4
000
*6
*4
No SMDR for further modified digits
Call-by-Call digits, (speech, default O/G, clid)
Send caller id (DID to network)
Start SMDR again for further modified digits
13. Complete ARS programming
„
ARS programming must match with the service selection
programming that is entered through the ISDN Maintenance
Administration Tool (IMAT) computer.
Refer to the IMAT online Help file for information about
programming the IMAT database.
125
Technician’s Handbook
Programming a Non-Dial-In Trunk
1. Form 01, System Configuration
„
Program a trunk card that meets the trunk type requirements.
2. Form 13, Trunk Circuit Descriptor
„
Create a trunk circuit descriptor that corresponds to the type of
trunk that you are programming.
3. Form 03, Class of Service
„
Assign trunk options only.
4. Form 14, Non-Dial-in Trunks
„
Assign COS and Tenant.
„
Assign the directory number or an abbreviated dial number which
incoming calls will ring for Day Service, Night Service 1, and Night
Service 2 modes.
„
Assign a Circuit Descriptor Number (CDN) (links this form to
Form 13).
„
Assign a Trunk Name if desired. This name appears on the
consoles and on the set displays for incoming and outgoing calls.
„
Assign a Trunk Number.
CDE Form 14 does not accept trunk programming changes if
the T1 card or T1/E1 module is installed and the T1 link is down
but active. To make a programming change for a T1 card,
unplug the T1 card, make the programming change and then
re-insert the T1 card. To make a programming change for a
T1/E1 module, insert a Peripheral Interface Card (PIC) into the
software location (slots 5 or 6) for that T1 link, make the
programming change, and then remove the PIC from the slot to
reset the T1 link.
5. Form 16, Trunk Groups
„
126
Assign to a trunk group if outgoing.
Programming
Programming a range of Non Dial-in Trunks
The RANGE PRGRM softkey allows block programming of trunks on the
same card. You must program the first trunk in the range and then press
RANGE PRGM to copy the values to the range of trunks that you specify.
The following fields are copied from the first trunk in the range:
„
COS, TEN, DAY, N1, N2, CDN
The TK NAME and COMMENTS fields are left blank.
The trunk numbers are assigned in sequence, beginning with the first
trunk in the range. If there are trunks that are already programmed within
that range, those trunks are skipped. The trunk number sequence is
incremented each time a trunk is skipped. If the trunk number is
incremented to a value that is already used, the sequence continues to
increment until a free number is found. The trunk numbers restart at 1 if
necessary. An error message is displayed if there are no more free trunk
numbers.
Note:
BRI trunks are not supported.
To program a range of trunks:
1. Program the first trunk in the range. Enter values for the COS, TEN,
DAY, N1, N2, CDN fields.
2. Press RANGE PRGRM.
The system displays: FROM BAY: SLOT: CIRCUIT:.
3. Enter valid Bay, Slot and Circuit numbers for the first trunk and press
the ENTER softkey.
The system displays: TO BAY: SLOT: CIRCUIT:.
4. Enter valid Bay, Slot and Circuit numbers for the last trunk and press
the ENTER softkey.
The system copies the values from the first trunk to all the trunks
specified in the range.
127
Technician’s Handbook
Programming a Dial-In Trunk
1. Form 01, System Configuration
„
Program a trunk card that meets the trunk type requirements.
2. Form 13, Trunk Circuit Descriptor
„
Create a trunk circuit descriptor that corresponds to the type of
trunk that you are programming.
3. Form 03, Class of Service
„
Assign trunk options only.
4. Form 15, Dial-in Trunks
„
Assign COS, COR, and Tenant.
Assign a separate COS for the Dial-In Trunk.
„
Column N lists the number of expected digits.
If this digit is 0, the system treats this as a Tie trunk. If this digit
is not 0, the system treats this as a DID trunk.
„
Column M lists the number of digits to absorb. To absorb no
incoming digits, set to 0. To absorb n digits, enter n (a whole
number).
„
Column X defines the number of digits to insert.
Do not insert 0 as a blank. To insert no digits, leave blank.To
insert digits, enter the actual digits.
„
128
Assign a Trunk Name if desired. This name appears on the
consoles and on the set displays for incoming and outgoing calls.
Programming
CDE Form 15 does not accept trunk programming changes if
the T1 card or T1/E1 module is installed and the T1 link is down
but active. To make a programming change for a T1 card,
unplug the T1 card, make the programming change and then
re-insert the T1 card . To make a programming change for a
T1/E1 module, insert a Peripheral Interface Card (PIC) into the
software location (slots 5 or 6) for that T1 link, make the
programming change, and then remove the PIC from the slot to
reset the T1 link.
5. Form 16, Trunk Groups
„
Assign to a trunk group if outgoing.
Programming a range of Dial-in Trunks
The RANGE PRGRM softkey allows block programming of trunks on the
same card. You must program the first trunk in the range and then press
RANGE PRGM to copy the values to the range of trunks that you specify.
The following fields are copied from the first trunk in the range:
„
COS, COR, TEN, N1, M, X, CDN
The TK NAME and COMMENTS fields are left blank.
The trunk numbers are assigned in sequence, beginning with the first
trunk in the range. If there are trunks that are already programmed within
that range, those trunks are skipped. The trunk number sequence is
incremented each time a trunk is skipped. If the trunk number is
incremented to a value that is already used, the sequence continues to
increment until a free number is found. The trunk numbers restart at 1 if
necessary. An error message is displayed if there are no more free trunk
numbers.
Note:
BRI trunks are not supported.
To program a range of trunks:
1. Program the first trunk in the range. Enter values for the COS, COR,
TEN, N1, M, X, CDN fields.
2. Press RANGE PRGRM.
The system displays: FROM BAY: SLOT: CIRCUIT:.
129
Technician’s Handbook
3. Enter valid Bay, Slot and Circuit numbers for the first trunk and press
the ENTER softkey.
The system displays: TO BAY: SLOT: CIRCUIT:.
4. Enter valid Bay, Slot and Circuit numbers for the last trunk and press
the ENTER softkey.
5. The system copies the values from the first trunk to all the trunks
specified in the range.
130
Programming
Programming a DISA Trunk
1. Form 01, System Configuration
„
Program a trunk card that meets the trunk type requirements.
2. Form 13, Trunk Circuit Descriptors
„
Select a DISA circuit descriptor to match hardware type.
Assignment of a DISA circuit descriptor to a trunk changes the
trunk to a DISA trunk.
3. Form 03, Class of Service
„
Assign trunk options only.
4. Form 15, Dial-In Trunks
„
Assign COS, COR, and Tenant.
Assign a separate COS for the Dial-In Trunk.
„
Column N: set to 0
„
Column M: set to 0
„
Column X: leave blank
„
Assign a Trunk Name if desired. This name appears on the
consoles and on the set displays for incoming and outgoing calls.
Recommended Options for system security include:
Form 03: Enable Option 808 (Special DISA).
Form 04: Enable Option 5 (Verified Account Codes) and specify a
time for Option 54 (DISA Answer Timer).
Form 33: Enter appropriate DISA access codes.
If the DISA trunk is a loop-start CO trunk, then loop- start
interconnection rules apply and the restrictions on-loop start
CO trunks applies.
Four-circuit/Eight-circuit LS/CLASS trunks can also be
programmed as DISA trunks.
131
Technician’s Handbook
Programming ANI/DNIS on an
Incoming Trunk
ANI (Automatic Number Identification) - the local carrier sends to the
PBX the phone number of the calling party.
DNIS (Dialed Number Identification Service) - the local carrier sends to
the PBX the digits dialed by the calling party.
ANI/DNIS is available only to incoming trunks with trunk descriptor
“T1-E&M” and “T1-DID/TIE”, which accept DTMF signaling and have the
wink timer active.
Only MCI and US Sprint Standards are supported. MCI sends the ANI
digits without delimiters. Sprint delimits the DNIS and ANI digits with
asterisks.
DNIS digits on a dial-in trunk are used to route that trunk call, and no
further digits will be expected.
1. Create an ANI/DNIS trunk by creating a separate COS . Set the following options in the trunk's Class Of Service:
„
COS Option 811 - ANI/DNIS Trunk to ENABLED
„
COS Option 801 - Incoming Trunk Rotary to DISABLED
„
COS Option 800 - ANI Applies to DISABLED
„
COS Option 246 - SMDR Extended Record to ENABLED (for
SMDR to report the ANI and DNIS digits).
2. In the Trunk Circuit Descriptor parameters set
„
Incoming Start Type to Wink
„
Wink Timer to 100-350 for MCI
and 140-290 for US SPRINT
„
Debounce Timer to 100 ms or greater.
3. To define which information will be displayed on the sets, ANI, DNIS,
both, or none (standard trunk label display), select the required
following COS options:
132
Programming
„
COS Option 502 - Display ANI/DNIS Information = ENABLE /
DISABLE
„
COS Option 613 - Display ANI Information Only = ENABLE /
DISABLE
„
COS Option 503 - Display CLASS Name if required.
4. To display ANI and DNIS digits on a console when talking to an
ANI/DNIS trunk, enable COS Option 502 - Display ANI/DNIS
Information for the console.
Intercept reason (FROM xxx DND) and Forwarding Information (FWD
FROM xxxx) take priority over DNIS.
Tenant Name and Calling Line ID take priority over ANI information
(immediately following the word TRUNK).
COS Option 613 - Display ANI Information Only does not apply to a
console.
The following tables identify displays during each call state according to
digits sent by the trunk and COS options selected for the display set.
If a name is received on the incoming trunk in the scenario
where you would see the DNIS in the ringing state, you will see
the ANI instead.
Table 19: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Disabled)
COS Option 502- Display ANI/DNIS = YES (enable)
COS Option 613 - Display ANI only = NO (disable)
Phone display during Phone display after
ringing
answer
ANI and DNIS sent DNIS
ANI
ANI sent
ANI
ANI
DNIS sent
DNIS
DNIS
Neither sent
Trunk Number or Label Trunk Number or Label
133
Technician’s Handbook
Table 20: ANI/DNIS Digits on Phone Display
(COS Option 502 Enabled and COS Option 613 Enabled)
COS Option 502- Display ANI/DNIS = YES (enable)
COS Option 613 - Display ANI only = YES (enable)
Phone display during
Phone display after
ringing
answer
ANI and DNIS sent ANI
ANI
ANI sent
ANI
ANI
DNIS sent
Trunk Number or Label Trunk Number or Label
Neither sent
Trunk Number or Label Trunk Number or Label
The following table describes the set display for logged in ACD Agents
with the delivery of ANI/DNIS digits on the incoming trunks.
Table 21: ANI/DNIS for ACD Agents
COS 502 COS 613 COS 654
Path
Name
Enabled
Enabled
Disabled
None
ANI
ANI
Enabled
Disabled
Disabled
None
DNIS
ANI
Disabled
Disabled
Disabled
None
Path Number
Trunk Name
Disabled
Enabled
Disabled
None
Path Number
Trunk Name
Disabled
Disabled
Enabled
None
Path Number
Path Number
Disabled
Enabled
Enabled
None
Path Number
Path Number
Enabled
Enabled
Enabled
None
ANI
Path Number
Enabled
Disabled
Enabled
None
DNIS
Path Number
Enabled
Enabled
Disabled
Yes
Path Name
ANI
Enabled
Disabled
Disabled
Yes
Path Name
ANI
Disabled
Disabled
Disabled
Yes
Path Name
Calling Trunk Name
Disabled
Enabled
Disabled
Yes
Path Name
Calling Trunk Name
Disabled
Disabled
Enabled
Yes
Path Name
Calling Path Name
Disabled
Enabled
Enabled
Yes
Path Name
Calling Path Name
Enabled
Enabled
Enabled
Yes
Path Name
Path Name
Enabled
Disabled
Enabled
Yes
Path Name
Path Name
134
Ringing
State
Talking
State
Programming
Programming a CLASS Trunk
Programming a LS/CLASS Trunk card requires
LIGHTWARE 19 Release 2.0 or greater software.
1. Form 01, System Configuration
„
Program the LS/CLASS Trunk module or the LS/CLASS Trunk
card.
2. Form 03, Class of Service, Define for trunks.
Assign a separate COS for the trunk.
„
To have Calling Line ID digits reported in the SMDR records,
enable COS Option 806 (SMDR-Record Incoming Calls) and
COS Option 814 (SMDR-Record ANI/DNIS/CLASS). Enable
COS Option 702 (SMDR - Overwrite Buffer).
„
To have CLASS name reported in the SMDR records, enable
COS Option 246 (SMDR-Extended Record) and COS Option 814
(SMDR-Record ANI/DNIS/CLASS).
3. Form 03, Class of Service, Define for SUPERSET sets.
„
To display Calling Line ID digits on a SUPERSET display set or
console, enable COS Option 502 (Display ANI/DNIS/CLASS
Information) in the class of service for the set/console. Enable
COS Option 613 - Display ANI Information Only if required.
„
To display CLASS name before Calling Line ID digits on a
SUPERSET small display set (SUPERSET 4025, SUPERSET
4125, or SUPERSET 420 telephones), enable COS Option 503
(Display CLASS Name) in the class of service for the set.
4. Form 13, Trunk Circuit Descriptor
„
Assign the CLASS trunk with the circuit descriptor. An LS/CLASS
Trunk module uses “4-CIRCUIT CLASS ”. An LS/CLASS Trunk
card uses “8-CIRCUIT CLASS“
135
Technician’s Handbook
„
Program the option “CLASS Trunk” in the circuit descriptor
options subform for the appropriate 4 or 8-circuit CLASS trunk.
5. Form 14, Non-Dial-In Trunks or Form 15, Dial-in Trunks
„
Program the CLASS trunks.
In Form 15 the CLASS trunk becomes a DISA trunk.
6. Form 04, System Options and Timers
„
136
Program the CLASS receivers for the LS/CLASS Trunk module.
The LS/CLASS Trunk card provides its own CLASS receivers
and does not require programming in Form 04.
Programming
Programming an SX-200 IP Node
Initializing the SX-200 IP Node
1. Ensure the SX-200 IP Node is not connected to a power source.
2. Disconnect the the Ethernet cable from the Ethernet port on the
SX-200 IP Node.
3. Using a serial cable, connect a PC to the Maintenance Port on the IP
Node.
4. Launch a data communication application, such as Hyperterminal on
the PC.
5. Set the parameters: 9600, 8, N, 1, None.
6. Plug in the SX-200 IP Node to a power source.
7. At the “Press any key to stop and auto-boot” prompt, press any key.
8. At the [VxWorks Boot] prompt, type ‘c’ and press Enter.
9. Press Enter to type data in the following fields:
„
inet on ethernet (e): IP address of the SX-200 IP Node
„
gateway inet (g): IP address of the WAN gateway or router
10. Press Enter until the [VxWorks Boot] prompt appears.
11. Type ‘@’ and press Enter.
12. After the Critical Alarm LED turns off, reconnect the Ethernet cable.
13. From VxWorks “Ping” all the destination IP Nodes that will be on IP
Trunks. For example:
->ping “192.168.8.2”. The VxWorks Ping command requires quotes.
137
Technician’s Handbook
CDE Programming for the SX-200 IP Node
1. If you are using IP Trunking, access CDE Form 04, System Options
and enable the following options:
„
Option 86: Enable PRI Q.sig
„
Option 115: Set the maximum number of IP Trunks to a value
from 1 to 60. Note that each IP phone to IP Trunk call consumes
two channels per call, which means up to 30 such calls are
supported per IP Node. For more information about each type of
call and the number of channels consumed, see the Maximum IP
Trunks description for CDE Form 04 in the SX-200 Technical
Documentation.
„
Option 100: Enter the MOSS password
„
Option 48: Set to 1 to 2 seconds.
„
Options 71 and 72: ensure these settings match the card types
installed.
2. Form 01 - System Configuration
„
Assign an IP Node to a bay.
„
Assign IP Line Cards to slots 1 to 5 of any bay that is assigned to
an IP Node.
„
If you are using IP Trunking, assign IP Trunk Cards to slot 6 of
any bay that is assigned to an IP Node.
3. Form 48 - IP Nodes (optional - used for IP trunking only)
„
For each local IP Node, specify an IP Node number and bay
number.
„
For each remote IP Node, specify an IP Node number, IP
Address and maximum number of calls.
„
If you plan to route calls to remote IP Nodes or 3300 ICPs, enter
the IP Addresses of these nodes and specify the maximum
number of calls.
4. Form 03 - COS Define
„
138
Enable options 801, 802 and 811.
Programming
5. Form 13 - Trunk Circuit Descriptors
„
Set a descriptor to T1 E&M.
„
Set Incoming Start Type to WINK.
„
Set Outgoing Start Type to WINK.
„
Set QSIG Supplementary Services to YES.
6. Form 15 - Dial-in Trunks
„
In the CDN Field, enter the descriptor number for T1 E&M that is
specified in Form 13.
7. Form 16 - Trunk Groups
„
Assign Trunk Groups to IP Trunks. All IP Trunks must be
programmed in the same Group. To avoid collisions, program the
trunks in reverse order at each end.
8. Program Form 26 - ARS: Digit Strings.
9. Program Form 22 - ARS: Modified Digit Table.
10. Program Form 23 - Route Definition.
„
Specify the routes of IP Trunk Groups.
„
In Subform 23 - Show IP, specify the destination IP Node Number
for each route.
11. Form 47 - IP & DCHP Parameters
„
Enter the IP Controller Address. Enter the SX-200 IP Node
address.
„
Enter the DHCP Server Subnet.
„
Enter the DHCP Server Subnet mask.
„
Enter the DHCP Assignable IP Address Start. Enter the start
range of the IP phones.
„
Enter the DHCP Assignable IP Address End. Enter the end range
of the IP phones.
„
Enter the TFTP Server Address. Enter the IP address of any
SX-200 IP Node.
„
Enter the Gateway/Router IP Address.
139
Technician’s Handbook
„
Leave blank the Mitel Only field.
„
Enter the VLAN ID (optional). Enter a unique ID between 1 and
4095 for the dual-port IP phones.
„
Enter the IP phone Priority. Use a priority of 7 (highest).
„
Enter the IP Address Lease Time. Enter the number of minutes
before a device is disconnected and its IP address is re-assigned
elsewhere. Applies only to the specific bay. To assign an infinite
lease time, use 0 minutes.
„
Enter the number of Voice Compression Resources available to
devices on the node.
„
Press Enable to enable the DHCP Server.
12. Form 09 - Desktop Device Assignments
„
Assign the IP phones to Bay/Slt/Ccts.
„
(Optional) Enter the MAC Addresses of the IP phones.
„
(Optional) Twin (associate) any Symbol MiNET Wireless phones
with a secondary phone.
13. (Optional) Form 02 - Feature Access Codes
„
Specify access codes 58 and 59 for the IP phones.
„
Specify access code 60.
14. (Optional) Form 03 - COS Define
„
Enable voice compression by selecting COS number 688.
15. (Optional) Form 03 - COS Define
„
Enable phone twinning for Symbol MiNET Wireless phones by
selecting COS number 276.
16. Use CDE Forms to program all other station features (for example,
Class of Service, Interconnect Restriction, Set Key Assignments, and
Class of Restriction).
140
Programming
Registering IP Phones (Optional)
„
Ensure you have the access code--if you programmed one--for set
registration in CDE Form 02, Feature Access Codes.
„
Ensure the directory number and device type is programmed in CDE
Form 09, Desktop Device Assignments.
To register IP phones
1. Connect the IP phone to an RJ-45 Ethernet port on the LAN.
2. Press * during power-up (to clear any directory number in memory).
3. Type the acess code followed by the directory number.
4. Press Superkey.
141
Technician’s Handbook
Programming Symbol MiNET Wireless
Phones (Optional)
A site survey by Symbol Technologies followed by the installation and
configuration of Air Access Points (also by Symbol) precedes
programming of the phones.
1. Complete Programming on the SX-200.
2. Install the Symbol NetVision MiNET phone administrator tool on a
Windows NT or Windows 2000 PC (see below).
3. Upgrade the Symbol phone firmware to use the MiNET protocol.
Refer to the Symbol NVP II MiNET Update Procedure document
(Symbol MiNET.pdf) found on the SX-200 IP Node software CD.
The instructions in the Update Procedure document refer to a
configuration text file. Use the Minet_protocol.txt file provided on the
SX-200 IP Node software CD. The file is located in the folder
3rd Party/Wireless/Administration_Tool/.
4. Configure the wireless phones using the Symbol NetVision MiNET
Phone Administrator Tool.
Install Symbol NetVision MiNET Phone
Administrator Tool
The tool is found on the SX-200 IP Node software CD and must be
installed on a PC that is running Windows NT or Windows 2000.
To install the tool:
1. Insert the software CD into the CD-ROM drive.
2. Click \3rd_Party\Wireless\Administration_Tool \MiNET<xxx>.exe.
3. Click Unzip to place files in C:\temp\symbol.
4. Click Close.
5. Open the C:\temp\symbol folder.
6. Click setup.exe.
7. Follow the instructions in the install wizard.
142
Programming
Programming a Circuit Descriptor for
Hotel/Motel and ACD Datasets
1. Form 03 - COS Define
„
Select the COS number.
„
Enable the following COS Options:
- 901 - DTRX Herald
- 904 - DTRX Complete Message Text
- 906 - Data SMDR - Does Not Apply
2. Form 29 - DTE Profile
„
Select a DTE profile number. You will use this profile number in
Form 12 - Data Assignment.
„
Select the SEL. Option Subform.
„
Enable: DTRX Echoplex, Editing, and Edit Character = 127.
3. Form 11 - Data Circuit Descriptor
„
Select a Circuit Descriptor (CDN). You will use this CDN in Form
12 in the next step.
Match the CDN values to those of the selected Terminal. For example,
All Baud Rates = 9600, Parity = None, Character Length = 8, and Stop
Bits = 1.
4. Form 12 - Data Assignment
„
Select an available PLID and program the selected dataset. In the
Data Terminal Equipment profile (DTE) field enter the DTE
number you used in Form 29. Use the same CDN you used in
Form 11.
143
Technician’s Handbook
Programming the PMS Interface
1. Determine the customer’s PMS communications protocol requirements: baud rate, parity, character length, and number of stop bits.
2. Form 11, Circuit Descriptor
„
Program to match the protocol.
„
Select the Circuit Descriptor Options.
.
Option Name
Value
Session Inactivity Timer
0
Guard Timer
2
Minimum Baud Rate
match customer’s PMS
Default Baud Rate
match customer’s PMS
Maximum Baud Rate
match customer’s PMS
Always use Default Baud Rate when called
YES
DTR Off Disconnect Timer
5
DTR to CTS Delay Timer
100
DTR Forced High
YES
RTS Forced High
YES
DSR Is held High when device is Idle
YES
CTS Is held High when device is Idle
YES
Originate a DTRX Call with Low - High transition of DTR
NO
Action taken if the Idle DTE has DTR Low ( Auto-Answer )
REFUSE
ASYNC: Keyboard Origination Allowed ( Auto Baud)
DISABLE
ASYNC: ADL Auto Baud
DISABLE
ASYNC: Flow Control
XON/XOFF
ASYNC:Break Key Function
Transparent
ASYNC: PBX Attention Character
0
ASYNC: Parity
match customer’s PMS
ASYNC: Character Length
match customer’s PMS
ASYNC: Number Of Stop Bits
match customer’s PMS
DS2100: Operating Mode
ASYNCHRONOUS
144
Programming
If you make changes to a Dataset’s Circuit Descriptor after it is
powered-up you must power down then power up the Dataset
for the changes to take effect.
3. Form 12, Dataset Assignment
„
Assign the Circuit Descriptor COS, COR, and Tenant.
„
Ensure that the DTE profile is blank.
4. Form 04, System Options: program the following:
System Options / Timers
Status
04 Message Waiting and Message Register Clear Print
ENABLE
11 Automatic Wake-Up
ENABLE
13 Automatic Wake-Up Print
ENABLE
32 Outgoing Call Restriction
ENABLE
108 Property Management System
ENABLE
27 Room Status Audit
DISABLE
33 Room Status
DISABLE
34 Auto Room Status Conversion / Wake Up Print
DISABLE
5. Form 03, Class of Service Define: program the following table:
Device
Attendant
Consoles
Room
Telephones
COS Option
Status
101 Attendant Outgoing Restriction / Room Status Set Up ENABLE
105 Attendant Guest Room Key
ENABLE
202 Alarm Call
ENABLE
220 Do Not Disturb
ENABLE
232 Message Waiting SETUP Lamp
ENABLE
703 Message Register Applies
ENABLE
239 Priority Dial 0 (optional - see step 6)
ENABLE
244 Room Status Applies
DISABLE
608 SUPERSET Status Display
DISABLE
145
Technician’s Handbook
6. Form 19, Call Rerouting: program “Station Dial 0" routing
„
The “Station Dial 0" answer point for all tenants must be a
Console LDN or Subattendant LDN. To allow the customer’s
PMS to set message waiting, you must program Day, Night 1,
and Night 2 answer points to the same LDN.
[ Tenant _____ ] Type Of Call
Station Dial 0 Routing
„
Day
Same LDN
N1
N2
Same LDN
Same LDN
If you require different “Dial 0" answer points for Day, N1, and N2
use “Priority Dial 0" as an alternate method.
7. Form 34, Directed I/O: program the PMS.
EXT NUM
From Form 12
PRINTOUT
PMS
PRINTOUT TYPE
AUTOPRINT
GUARANTEED
NO
8. Connect the Dataset to the programmed PLID.
„
All three Dataset LED’s should light. If not, verify your
programming and hardware connections.
9. Connect the customer’s PMS computer to the Dataset’s RS-232
connector.
10. Verify that the customer’s PMS computer communicates
with the PBX.
„
If the PBX’s PMS interface and the customer’s PMS computer
communicate properly, you will see an exchange of ENQ
(Enquire) and ACK (Acknowledge) commands at the customer’s
PMS computer.
„
If the PBX’s PMS interface and the customer’s PMS computer do
not communicate properly, test the PBX’s PMS interface.
Refer to PBX and PMS Cannot Communicate (p. 91).
146
Programming
Programming Call Forwarding External
Call Forwarding - External forwards all calls received to a personal speed
call key, system abbreviated dial number, or a key system personal
speedcall.
„
Call Forwarding - External requires a receiver for dialing. If one is not
available in Call Forward - Don’t Answer, forwarding is ignored. If one
is not available during a reroute, the caller is dropped or given reorder
tone.
1. Program the following COS options in the extension’s COS:
„
Enable COS Option 245 (Abbreviated Dialing Access).
„
Enable COS Option 208 (Call Forwarding External).
The device which is calling the destination that is an external call
forward must have COS Option 208, Call Forward External,
enabled.
Check for split forwarding COS 260 and COS 709.
„
Disable COS Option 200 (Account Code, Forced Entry - External
Calls) to allow call forwarding to system abbreviated dial
numbers.
2. Enable System Option 21 (Incoming to Outgoing Call Forward) for a
trunk or party with a single party trunk on hold to forward externally.
3. Program a feature access code for Feature Access Code 03 (Call
Forwarding - All Calls).
4. CDE Form 30 - Device Interconnection Table specifies which devices
can be connected together. For external call forwarding that involves
two trunks, verify that they can be connected together.
Toll Control applies to the calling party for Call Forwarding - External to
personal speed call keys or to key system personal speedcalls.
147
Technician’s Handbook
Toll Control does not apply when forwarding to system abbreviated dial
external numbers.
Toll Control does not apply to CO trunks which are externally call
forwarded.
The forwarding destination is the current stored speedcall key number,
personal abbreviated dial number, or system abbreviated dial number.
On a Call Forward - Busy or Call Forward - Always call, the COS
of the caller (trunk or extension) is checked. Keep this in mind
when transferring calls to a phone which is externally Call
Forwarded.
148
Programming
Feature Access Codes (CDE Form 02)
Table 22 provides a list of the features which can be assigned an access
code.
Table 22: Feature Access Codes
Feature Numbers For
LIGHTWARE 19
Release 3.2
Feature Names
01
Account Code Access
02
Auto-Answer Activation
03
Call Forwarding - All Calls
04
Call Forwarding - Internal Only
05
Call Forwarding - External Only
06
Call Forwarding - I’m Here
07
Call Forwarding - Cancel I’m Here
08
Dial Call Pickup
09
Directed Call Pickup
10
Do Not Disturb
11
Extension General Attendant Access
12
Paging Access To Default Zone(s)
13
Paging Access To Specific Zones
14
TAFAS - Any
15
TAFAS - Local Tenant
16
Hold Pickup Access (Attendant Hold Slots)
17
Console Lockout Access Code
18
Maintenance Functions (Test Line)
19
Direct Inward System Access
20
Callback Busy <<single digit>>
21
Call Hold
22
Call Hold Retrieve (Local)
23
Call Hold Retrieve (Remote)
(Sheet 1 of 3)
149
Technician’s Handbook
Table 22: Feature Access Codes (continued)
Feature Numbers For
LIGHTWARE 19
Release 3.2
Feature Names
24
Abbreviated Dial Access
25
Clear All Features
26
SUPERSET 4 Telephone Loopback Test
27
Tone Demonstration
28
ADL Call Setup
29
ADL Disconnect
30
Last Number Redial
31
Executive Busy Override <<single digit>>
32
Automatic Wakeup
33
Call Park
34
Node ID
35
Maid In Room
36
SUPERSET 4 Tel. Room Status Display
37
Direct To ARS
38
UCD Agent Login / Logout
39
Analog Network Accept Caller’s Extension
40
SUPERSET 4 Tel. Maid In Room Status Display
41
Send Message
42
Call Message Sender of Oldest Message
43
Callback - No Answer
44
ACD Login / Logout
45
ACD Silent Monitoring
46
Flash Over Trunk
47
Program Feature Key
48
Key System - Direct Paging
49
Key System - Group Page Meet-Me-Answer
50
Key System - Direct CO Line Select
51
Key System - Store Personal Speed Call
(Sheet 2 of 3)
150
Programming
Table 22: Feature Access Codes (continued)
Feature Numbers For
LIGHTWARE 19
Release 3.2
Feature Names
52
Key System - Retrieve Personal Speed Call
53
Double Flash Over Trunk
54
Analog Network Accept Call Forward Data
55
Analog Network Accept Call Forward Reason
56
Headset Mode On/Off
57
Call Park Orbit Retrieve
58
IP Set Registration PIN
59
IP Set Replacement PIN
60
Language Selection
61
Disable Twin Phone
(Sheet 3 of 3)
151
Technician’s Handbook
Class of Service Options
(CDE Form 03)
Table 23: Class of Service Options
Option #
Class of Service Option / Name
100
Attendant Bell Off
101
Attendant O/G Restriction/Room Status Setup
102
Attendant Display of System Alarms
103
Attendant DISA Code Setup
104
Attendant Flexible Night Service Setup
105
Attendant Guest Room Key
106
Attendant New Call Tone
107
Attendant Automatic Call Forward - No Answer
108
Attendant Audible Alarm
109
Attendant Serial Call
110
Attendant Abbr. Dial Confidential Number Display
111
Attendant Abbreviated Dial Programming
112
Attendant Station Busy-Out
113
Attendant Call Block Key
114
Attendant Trunk Busy-Out
115
Attendant-Timed Recall (No Ans) 5 -240 s; 0=Disable
116
Attendant-Timed Recall (Hold) 5 - 240 s; 0=Disable
117
Attendant-Timed Recall (Camp-On) 5 - 240 s; 0=Disable
118
Attendant Call Forward - No Answer Timer 10 - 240 s.
119
Attendant Tone Signaling
120
Attendant Conference Disable
121
Attendant Station Do Not Disturb
122
Attendant Setup Time/Date
123
Attendant Call Forward Setup and Cancel
(Sheet 1 of 9)
152
Programming
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
124
Attendant Hold Position Security
125
Attendant Multi-New Call Tone
126
Apply Key Line Conference Warning Tone
150
Sub-Attendant Station Setup Advisory Messages
151
RESERVED
152
RESERVED
153
RESERVED
200
Account Code, Forced Entry - External Calls
201
Account Code, Forced Entry - Long Distance Calls
202
Alarm Call
203
Broker’s Call
204
Call Block Applies (Room To Room)
205
Flash For Waiting Call
206
Call Forwarding - Busy
207
Call Forwarding - No Answer
208
Call Forwarding - External
209
Call Forwarding - Always
210
Call Forwarding Inhibit on Dial-In Trunks
211
Call Hold and Retrieve Access
212
Can Flash If Talking to an Incoming Trunk
213
Can Flash If Talking to an Outgoing Trunk
214
Cannot Dial a Trunk after Flashing
215
Cannot Dial a Trunk if Holding or in Conference with One
216
Data Security
217
Direct To ARS
218
Directed Call Pickup
219
Discriminating Dial Tone
220
Do Not Disturb
221
Clear All Features
(Sheet 2 of 9)
153
Technician’s Handbook
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
222
Call Forward Inhibit on Hold Timeout
223
Flash Disable
224
Flash for Attendant
225
Hold Pickup (Attendant Paged Access)
226
Inward Restriction (DID)
227
Lockout Alarm Applies
228
Manual Line (Dial 0 Hotline)
229
COV/DNIC Voice Mail Port
230
Message Register Overflow Alarm
231
Message Waiting Setup - Bell
232
Message Waiting Setup - Lamp
233
Never a Consultee
234
Never a Forwardee
235
Originate Only
236
Outgoing Trunk Callback
237
Outgoing Trunk Camp-On
238
Override Security
239
Priority Dial 0
240
Line Privacy
241
Receive Only
242
Repeated Camp-On Beep
243
Non-Busy Extension
244
Room Status Applies
245
Abbreviated Dialing Access
246
SMDR - Extended Record
247
SMDR - Record Meter Pulses
248
TAFAS Any Access
249
TAFAS Access Tenant
250
TAFAS Access During Day Service
(Sheet 3 of 9)
154
Programming
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
251
Transfer Dial Tone
252
Broker’s Call with Transfer
253
Call Forward - Don’t Answer Timer (2 - 6 Rings)
254
Call Hold Recall Timer (PBX Telephones) 0 - 10 Minutes
255
Repeated Camp-On Beeps Timer (5 - 15 Seconds)
256
UCD Music On Hold Timer (0 - 50 Minutes)
257
Flash Over Trunk
258
Display Prime as Forwarder
259
Message Sending
260
Internal / External Split Call Forwarding
261
ONS Voice Mail Port
262
Ignore Forward Busy with Free Appearance
263
Delay Ring Timer (2 - 6 Rings)
264
Half Fwd NA timer for DID call with VM msg on
265
Voice Mail System Speed Dial Index (0-255)
266
Camp-on before Forward on Busy
267
Softkey Support for Voicemail
268
Record a Call in Voicemail
269
Record a Call: Start Recording Automatically
270
Record a Call: Start Recording on Hangup
271
Privacy Released at Start of Call
272
Guest Suite Extension
273
Display Held Caller ID to ONS/CLASS
274
ONS Ring Group Member
275
Single Button Transfer to Voice mail
276
Twin Phone
300
Automatic Callback
301
Camp-On
302
Flash-in Conference
(Sheet 4 of 9)
155
Technician’s Handbook
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
303
Paging Zone 1 Access
304
Paging Zone 2 Access
305
Paging Zone 3 Access
306
Paging Zone 4 Access
307
Paging Zone 5 Access
308
Paging Zone 6 Access
309
Paging Zone 7 Access
310
Paging Zone 8 Access
311
Paging Zone 9 Access
312
Paging Default (0 - 9) (0 Gives All Enabled Zones)
313
CO Trunk to CO Trunk Connect
314
CO Trunk to TIE Trunk Connect
315
CO Trunk to DID Trunk Connect
316
TIE Trunk to TIE Trunk Connect
317
TIE Trunk to DID Trunk Connect
318
DID Trunk to DID Trunk Connect
319
Extension Non-CO Trunk to Trunk Connect
320
Transparent Multi-Console Operation
321
Ignore Call Forward After Transfer
322
Confirm Wakeup by Off-hook
323
RESERVED
324
RESERVED
325
RESERVED
326
Account Code, Forced Entry - Data Internal Calls
327
Account Code, Forced Entry - Data External Calls
328
Account Code, Forced Entry - Data Long Distance Calls
329
RESERVED
330
RESERVED
331
RESERVED
(Sheet 5 of 9)
156
Programming
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
400
Contact Monitor
401
Call Park
402
Long Loop (Off-Premise Extensions Only)
403
Trunk Recall Partial Inhibit
404
Recording Failure to Hangup Timer (1 - 255 Seconds)
405
RESERVED
406
RESERVED
407
RESERVED
500
Override
501
Override Announce
502
Display ANI/DNIS/CLASS Information
503
Display CLASS Name
504
SUPERSET 420 Optional C lass Display
505
ONS Stations Support CLASS
506
ONS Positive Disconnect
507
Station/Set: Allow My Number to be Displayed
508
Station/Set: Show Internal Numbers on My Phone
509
Display Caller ID for Non-Prime Lines
600
SUPERSET Tel. - Auto-Answer
601
SUPERSET Tel. - Auto-Hold Disable
602
SUPERSET Tel. - Background Music
603
SUPERSET Tel. - Disconnect Alarm
604
PBX SUPERSET Tel. - Automatic Outgoing Line
605
SUPERSET Tel. - Message Program
606
SUPERSET Tel. - Enhanced Answering Position
607
SUPERSET Tel. - Associated Modem Line
608
SUPERSET Tel. - Room Status Display
609
SUPERSET Tel. - Night Service Switching
610
SUPERSET Tel. - Guest Room Template (0 - 3) (DN)
(Sheet 6 of 9)
157
Technician’s Handbook
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
611
SUPERSET Tel. - Limited New Call Ring
612
SUPERSET Tel. - Headset Operation
613
Display ANI Information Only
614
SUPERSET Tel. - Handset Volume Saved
615
SUPERSET Telephone - Offhook Voice Announce
616
Alarm Monitor Point
617
Immediate Off Hook Alarm
618
Alarm Audio Level for Sets
619
Direct Speak@Ease Access
620
SUPERSET Telephone - Max Call Logs Allowed <0-20>
650
ACD - Agent Template (0 - 3; 0 = Disable)
651
ACD - Supervisor Template (0 - 3; 0 = Disable)
652
ACD - Senior Supervisor Template (0 - 3; 0 = Disable)
653
ACD - Agent Always Auto-Answer
654
ACD - Display Path Always
655
ACD - Allow Continuous Monitor of Agent
680
Key System - Direct CO Access
681
Key Set/Sub Att. - Call Hold Notify Timer (0 -600 s)
682
Key System - Auto Answer - Internal Calls (For SUPERSET 3DN and 4DN
only)
683
Key System - Direct Paging Handsfree Answerback
684
Can Make All Set Page
685
Can Receive All Set Page
686
Group Page Includes Overhead Paging
687
All Set Page Includes Overhead Paging
688
IP Set Requires Compression
700
SMDR - Does Not Apply
701
No Dial Tone
702
SMDR - Overwrite Buffer
(Sheet 7 of 9)
158
Programming
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
703
Message Register Applies
704
Incoming / Internal Modem Pooling Access
705
Automatic Overflow From Attendant
706
RESERVED
707
RESERVED
708
RESERVED
709
Follow External Call Forward
710
RESERVED
800
ANI Applies
801
Incoming Trunk Call Rotary
802
Limited Wait for Dial Tone
803
SMDR - Drop Calls < n Digits (0... 11, 0 = disable)
804
SMDR - Drop Incomplete Outgoing Calls
805
Trunk No Dial Tone Alarm
806
SMDR - Record Incoming Calls
807
SMDR - Display Private Speedcall
808
Special DISA
809
Standard Ring Applies
810
DISA During Night Service Only
811
ANI/DNIS Trunk
812
Loop Start Trunk to ACD Path Connect
813
Delay ONS Ring - Wait for Network Name (0-6 s)
814
SMDR - Record ANI/DNIS/CLASS
815
DTS/CO LINE KEY Honors Forwarding
816
CENTREX Flash over Trunk
900
Data Station Queuing
901
DTRX Herald
902
DTRX Message Code
903
DTRX Message Code Text
(Sheet 8 of 9)
159
Technician’s Handbook
Table 23: Class of Service Options (continued)
Option #
Class of Service Option / Name
904
DTRX Complete Message Text
905
DTRX Herald Text Select (1- 4)
906
DATA SMDR - Does Not Apply
907
DATA SMDR - Extended Record
908
DATA SMDR - Overwrite Buffer
(Sheet 9 of 9)
160
Programming
System Options and Timers
(CDE Form 04)
The following table lists system options and timers for LIGHTWARE 19
Release 2.0 and greater software. Earlier software versions will not
include all these options.
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers
Option #
System Option / System Timer Name
01
Clock Format (example 16:00, 4:00, 4:00 a)
02
Message Lamp Test Enable
03
Single Paging Amplifier
04
Message Waiting and Message Register Clear Print
05
Verified Account Codes
06
Analog Networking SMDR
07
Cancel 24-Hour Message Waiting
08
Five-Digit SMDR
09
Attendant Call Block
10
Attendant Conference Beeps
11
Automatic Wake-up
12
Automatic Wake-up Alarm
13
Automatic Wake-up Print
14
Automatic Wake-up Music
15
Data Demultiplexer
17
Discriminating Ringing
18
Discriminating Ringing Always
20
Holiday Messages
21
Incoming to Outgoing Call Forward
22
Last Party Clear - Dial Tone
(Sheet 1 of 5)
161
Technician’s Handbook
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers (continued)
Option #
System Option / System Timer Name
23
Message Register Count Additional Supervisions
24
Message Register Audit
25
Message Register Zero After Audit
26
No Overlap Outpulsing
27
Room Status Audit
28
SMDR Indicate Long Call
29
Telephone Last Number Redial
31
Satellite PBX
32
Outgoing Call Restriction
33
Room Status
34
Auto Room Status Conversion / Auto Wake-up Print
35
DSS/BLF Call Pickup
36
End Of Dial Character (#)
37
Calibrated Flash
38
Switch-Hook Flash
39
DATA SMDR Indicate Long Calls
40
Message Register Follows Talker
42
ACD Silent Monitoring
43
ACD Silent Monitoring Beeps
44
ACD Reports
45
Disable PMS Logs
46
Digit Translation Plan (0 - 3)
47
ARS Unknown Digit Length Time-out (2 - 60 Seconds)
48
Limited Wait For Dial Tone (1 - 15 Seconds)
49
Pseudo Answer Supervision Timer (10 - 60 Seconds)
50
Dialing Conflict Timer (2 - 10 Seconds)
(Sheet 2 of 5)
162
Programming
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers (continued)
System Option / System Timer Name
Option #
51
Final Ring Time-out (1 - 30 Minutes)
52
Minimum Flash Timer (20 - 50 ms; in 10 ms increments)
53
Maximum Flash Timer (20 - 150 ms; in 10 ms incr)
54
DISA Answer Timer (1 - 8 Seconds)
55
Account Code Length (Variable or 4 - 12 Digits)
56
Auto Room Status Conversion / Wakeup Print Timer
57
Vacant / Reserved Room Default Call Restriction
58
Occupied Room Default Call Restriction
59
Receivers Reserved for Non-Auto-Attendant Use
60
Tone Plan
Changing this value will cause a system reset
61
CLASS Receivers in SPINE Bay #1 (0..5)
62
CLASS Receivers in SPINE Bay #2 (0..5)
63
CLASS Receivers in SPINE Bay #3 (0..5)
64
CLASS Receivers in SPINE Bay #4 (0..5)
65
CLASS Receivers in SPINE Bay #5 (0..5)
66
CLASS Receivers in SPINE Bay #6 (0..5)
67
CLASS Receivers in SPINE Bay #7 (0..5)
68
DSP DTMF Receiver Channels (0...7) default = 7
Changing this value will cause a system reset
69
DTMF ON Timer (5-15 in 10 ms increments) default = 9 (90 ms)
70
DTMF OFF Timer (5-15 in 10 ms increments) default = 9 (90 ms)
71
72
Slot 10 FIM/CIM Capacity (2 or 3 Bays)
Changing this value will cause a system reset
Slot 11 FIM/CIM Capacity (2 or 3 Bays)
Changing this value will cause a system reset
73
Advance to Daylight Savings Time (mm:dd:hh)
76
Go Back to Standard Time (mm:dd:hh)
79
Daylight - Standard Time Difference (30 to 240 minutes)
80
MyAdministrator Access
(Sheet 3 of 5)
163
Technician’s Handbook
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers (continued)
System Option / System Timer Name
Option #
84
Multiple Guest Suite Phones
85
Speak@Ease Integration
86
PRI Card: Q.SIG
87
Record a Call
88
Max TAPI desktops (0...50 in increments of 5)
89
CLASS Functionality for ONS Sets
90
ACD Real Time Event
91
PRI Card: NFAS
92
PRI Card: D-Channel Backup
93
PRI Card: Remote LAN Access
94
PRI Card: Min/Max
95
PRI Card: Auto Min/Max
96
Number of Links (0-8)
97
Support Softkey Access to Voicemail
98
Support 3DN and 4DN Set Types
99
Fax Tone Detection
100
MITEL Options Password
101
System Identity Code
102
Feature Level <0-99>
103
Maximum Devices
104
Maximum ACD Agents (Automatic Call Distribution, 0-100)
105
MITEL Application Interface
106
Automated Attendant
107
Lodging
108
Property Management System
109
Remote Software Download
(Sheet 4 of 5)
164
Programming
Table 24: LIGHTWARE 19 Release 2.0 and greater
System Options and Timers (continued)
Option #
System Option / System Timer Name
110
Maximum BNIC Cards (0 - 40)
111
Maximum BONS Cards (0 - 40)
112
SS4000 Series Sets
113
Centralized Attendant / Voicemail
114
Maximum IP Sets
115
Maximum IP Trunks
116
IP Signalling Bay (1-7)
117
IP Signalling Bay IP Address
118
IP Signalling Bay Subnet Address
119
IP Signalling Bay Subnet Mask
120
Voice Compression Resources
(Sheet 5 of 5)
165
Technician’s Handbook
C
A
A1
A1
C
C
C
C
C
C
C
C
C
C
B1
C B1
C C
A2
C
C
C
C
C
C
C
A2
A2
A2
A3
A3
A3
A3
A3
A4
B
B
B
C
B
A4
B
B
A2
A2
C
C
A2
C
C
C
C
C
C
C
B
C
C
A3
C
C
C
C
C
A2
20 - ARS: COR Group Definition
C
C
C
C
C
C
C
A7
C
C
C
A8
C
C
C
C
A2
A4
B
C
C
C
C
C
C
C
C
C
21 - ARS: Day Zone Definition
C
C
C
A4
A5
A5
B
A2
C
19 - Call Rerouting Table
C
C
C
A2
A3
C
C
C
C
C
A2
A2
C
C
C
C
C
C
C
C
Legend:
A Forms must have specific programming completed to perform the task.
B Forms have direct impact on device operation.
C Related to process, or device, but not mandatory .
Digits after the letters (A1, A2...) denote the required order of entry.
166
18 - Miscellaneous System Ports
C
C
17 - Hunt Groups
C
C
16 - Trunk Groups
A3
15 - Dial-In Trunks
A2
14 - Non-Dial-In Trunks
12 - Data Assignment
C
13 - Trunk Circuit Descriptors
11 - Data Circuit Descriptor
10 - Pickup Groups
09 - Desktop Device Assignments
C
B1
A10
B1
C
B
A2
C
08 - Attendant LDN Assignments
C
C
C
C
C
C
C
07 - Console Assignments
C
C
C
C
C
C
C
23 - ARS: Route Definition
A1
A1
A1
B
22 - ARS: Modified Digit Table
A2
A2
A1
A1
A1
A1
A1
A1
A1
A7 A4
B2
C B1
B1
C B1
C B1
C B
A11 A2
A5
C B1
A4
C
C B1
06 - Tenant Night Switching Control
A1
A1
A1
A1
A1
05 - Tenant Interconnection Table
ACD
Console
Dataset
DID Trunk
DISA Dial In
E&M “Tie Trk”
Hotel
IP Node
ISDN Device
KeySystem
Modem
MOH
Multiline set
Night Bell
Non Dial In Trk
Pager
Printer
RAD
Single Line
UCD
Verified Acct.
03 - COS Define
DEVICE
or
OPTION
02 - Feature Access Codes
01- System configuration
FORM
04 - System Options/System Timers
CDE Cross Reference Guide
A3
C
A1
C
C
A2
B1
B2
25 - ARS: Route Plans
26 - ARS: Digit Strings
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
A6
B
C
C
C
A4
B C
B C
A6 C
C
C
C
C
C
C
B
C
C
C
A4
A3
C
C
B
B1
C
C
A1
C
48 - IP Nodes
47 - IP & DHCP Parameters
46 - Key System Toll Control
45 - BRI Devices
44 - Network Synchronization
43 - T1 Link Assignment
42 - T1 Link Descriptors
41 - ACD Paths
40 - ACD Supervisors
39 - ACD Agent Groups
38 - ACD Keys Template
37 - Guest Rm SUPERSET KeysTemplate
36 - Modem Assignment
35 - Global Find Access Code
34 - Directed IO
33 - Account Code Entry
32 - CDE Data Print
31 - System Abbreviated Dial Entry
C
30 - Device Interconnection Table
29 - DTE Profile
28 - Form Access Restriction Def’n.
27 - ARS: Maximum Dialed Digits
24 - ARS: Route Lists
Programming
lll
FORM
A5 A2 A3 A6
B
B2
C
B
A9 C
DEVICE
or
OPTION
ACD
Console
Dataset
DID Trunk
DISA Dial In
E&M “Tie Trk”
Hotel
IP Node
ISDN Device
Key System
Modem
MOH
Multiline set
Night Bell
Non Dial In Trk
Pager
Printer
RAD
Single Line
UCD
Verified Acct.
The CDE Cross Reference Guide identifies forms that require completion for each listed device.
167
Technician’s Handbook
SX-200 EL/ML Feature Limitations
The SX-200 EL/ML system offers a wide range of features through
software packages. A full description of these features appears in
the E-docs under Program Features. Maximum capacities that
apply to system features are listed in the following table.
Table 25: Feature Limitations
Feature
SX-200 EL/ML
Limitations
Maximum number of simultaneous calls
2 cabinet configuration
7 cabinet configuration
90
248
Maximum number of speech paths or
channels used by
any call
any call with DTMF
2
3
Maximum number of simultaneous consultations
5
Maximum number of simultaneous add-on (3-way) calls
5
Maximum number of simultaneous station-controlled conference
calls
5
Maximum number of parties in conference at one time
5
Maximum number of calls that can simultaneously be camped on
to a station, trunk group, or hunt group
Maximum number of simultaneous callbacks that can be enabled
247
100
Maximum number of simultaneous call forwards that can be
enabled
650
Maximum number of simultaneous “Dial 0” calls
48
Maximum number of ONS telephones ringing simultaneously per
bay.
32
Maximum number of messages queued in the system
750
(Sheet 1 of 4)
168
Programming
Table 25: Feature Limitations (continued)
Feature
SX-200 EL/ML
Limitations
Maximum number of hunt groups
99
Maximum number of paths in ACD
99
Maximum number of ACD agents that may be defined
999
Maximum number of active agents in ACD per bay
25
Maximum number of calls that can be simultaneously connected to
Music-on-Hold
unlimited
Maximum number of stations in a station hunt group
50
Maximum number of stations in a call pickup group
50
Maximum number of dial call pickup groups
50
Maximum number of trunks assignable to night stations
200
Maximum number of trunks in a trunk group
50
Maximum number of trunk groups
50
Maximum number of calls that can override a given extension
1
Maximum number of attendant consoles
11
Maximum number of attendant consoles on a Digital Line Card
4
Maximum number of calls that can be simultaneously held by one
attendant
8
Maximum number of incoming calls that can be
separately identified at the attendant console
8
Maximum number of LDNs that can be identified at the attendant
console
9
Maximum number of LDNs
100
Maximum Number of Night Bells
25
Maximum number of calls waiting that can be
displayed at a console
99
Maximum number of calls that can be waiting at a console
200
(Sheet 2 of 4)
169
Technician’s Handbook
Table 25: Feature Limitations (continued)
Feature
SX-200 EL/ML
Limitations
Maximum number of abbreviated dial numbers
1000
Maximum number SUPERSET Speed Dial numbers
2212
Maximum number of trunk buffers for SMDR
200
Maximum number of DATA SMDR buffers
128
Maximum number of stations for SUPERSET 4001, SUPERSET
4015, SUPERSET 4025, SUPERSET 4090, SUPERSET 4125,
SUPERSET 4150, SUPERSET 401+, SUPERSET 410,
SUPERSET 420, SUPERSET 430, SUPERSET 3DN and 4DN
telephones, DSS Modules, DSS/BLF Interface Units and ONS
sets.
650
Maximum number of user devices (all sets, stations, trunks, consoles, stand alone datasets, and DMP units)
768
Maximum number of TAPI desktops running simultaneously per
system
50
Maximum number of telephones sets using TAPI running simultaneously per bay
24
Maximum number of telephone sets using TAPI per
DNIC card
3
Maximum number of IP Nodes, devices and other
resources:
- IP Nodes
2
- IP trunks per IP node
30
- IP phones per IP node
60
- Voice Compression codecs per IP node
32
- IP phone-to-IP phone calls (with voice compression)
30
Maximum number of lines:
SX-200 EL Control cabinet
SX-200 ML (RM) Control cabinet
SX-200 ML (FD) Control cabinet
SX-200 ML (FD) Control cabinet with a
Control FIM Carrier
SX-200 ML SPINE bay
SX-200 Peripheral cabinet
96
96
96
84
48
96
(Sheet 3 of 4)
170
Programming
Table 25: Feature Limitations (continued)
Feature
Maximum number of T1 links per systemSX-200 EL
SX-200 ML
SX-200 EL/ML
Limitations
8
4
Maximum Number of Page Groups
50
Maximum Number of Paging Zones
9
Maximum Number of Stations in a Page Group
unlimited
Maximum Number of Sub-attendants
25
Maximum Number of LDN Appearances
16
Maximum Number of Line Appearances
32
Maximum Number of Physical Ports
SX-200 EL
672
SX-200 ML
192
Maximum number of ISDN bays
6
Maximum number of T1 links including analog, ISDN Gateway,
and ISDN PRI cards
8
Maximum number of BRI cards per bay
2
(Sheet 4 of 4)
171
Technician’s Handbook
172
Chapter 5
Installation
Technician’s Handbook
172
Installation
Cabinet Card Assignments
SX-200 EL Control Cabinet Card Assignments
Figure 19: SX-200 EL Control Cabinet Card Assignments
173
Technician’s Handbook
SX-200 EL Peripheral Cabinet Card Assignments
Note:
On the BCC III faceplate, a CIM uses only one of the connections; the
FIM II uses two.
Figure 20: SX-200 EL Peripheral Cabinet Card Assignments
174
Installation
SX-200 ML (RM) Cabinet Card Assignments
Note:
On the BCC III faceplate, a CIM uses only one of the connections; the
FIM II uses two.
Figure 21: SX-200 ML (RM) Cabinets with BCC III Cards
175
Technician’s Handbook
Figure 22: SX-200 ML (RM) Cabinets with BCC II Cards
Figure 23: SX-200 ML (RM) Cabinet with a PRI Card
176
Installation
SX-200 ML (FD) Cabinet Card Assignment
Figure 24: SX-200 ML (FD) Cabinet Card Assignment
177
Technician’s Handbook
SX-200 LIGHT Cabinet Card Assignment
Figure 25: SX-200 LIGHT Cabinet Card Assignment
178
Installation
SX-200 SPINE Peripheral Bay Module Assignment
Figure 26: SX-200 SPINE Peripheral Bay Module Assignment
SX-200 SPINE Configuration Rules
Allowable combinations of ONS modules with DNIC or LS/CLASS
modules on each SPINE are described in the following table.
Table 26: SX-200 SPINE Configuration Rules
ONS Modules installed in
SPINE A or SPINE B
DNIC and/or LS/CLASS Modules
Allowed
SPINE A
SPINE B
0
6
6
1
4
5
2
2
4
3
0
3
179
Technician’s Handbook
SX-200 Digital 672-Port Cabinet Card Assignment
Figure 27: SX-200 Digital 672-Port Cabinet Card Assignment
180
Installation
SX-200 Digital 336-Port Control Cabinet
Card Assignment
Figure 28: SX-200 Digital 336-Port Control Cabinet Card Assignment
181
Technician’s Handbook
SX-200 Digital 456-Port Cabinet Card Assignment
Figure 29: SX-200 Digital 456-Port Cabinet Card Assignment
182
Installation
SX-200 Digital 480-Port Cabinet Card Assignment
Figure 30: SX-200 Digital 480-Port Cabinet Card Assignment
183
Technician’s Handbook
SX-200 DIGITAL Cable Routing
Table 27 identifies the cable routing for SX-200 DIGITAL PBX
configurations.
Table 27: Cable Assignments for SX-200 DIGITAL Cabinets
Analog Bay Cables
Control cables P103 and P104 must remain (if P104 has single row of pins, it goes on
the left side of the connector in Bay 4, and right side of the connector in Bay 5)
Voice cables P101 and P102 must be removed
480-port PCM Cables
COMBO Bay J17A to Analog Bay 3 DIC P2
COMBO Bay J17B to Analog Bay 4 DIC P2
Analog Bay 4 DIC P1 to Analog Bay 5 DIC P3
456-port PCM Cables
COMBO Bay J17A to Digital Bay 3 J17A
COMBO Bay J17B to Analog Bay 4 DIC P2
Analog Bay 4 DIC P1 to Analog Bay 5 DIC P3
336-port PCM Cables
COMBO Bay J17A to Bay 3 J17A
COMBO Bay J17B to Bay 4 J17A
672-port PCM Cables
Bay 0 J40A to Bay 1 J17A
Bay 0 J40B to Bay 2 J17A
Bay 0 J40C to Bay 3 J17A
Bay 0 J40D to Bay 4 J17A (intercabinet cable assembly)
Bay 0 J42A to Bay 5 J17A (intercabinet cable assembly)
Bay 0 J42B to Bay 6 J17A (intercabinet cable assembly)
Bay 0 J42C to Bay 7 J17A (intercabinet cable assembly)
184
Installation
SX-200 EL/ML Configuration Rules
Cabinet Configuration Rules
„
„
„
SX-200 EL Control Cabinet with MCC IIIEL or MCC IIIELx plus a
maximum of six cabinets that include the following:
–
SX-200 RM Peripheral Cabinet
–
SX-200 LIGHT Peripheral Cabinet
–
SPINE Peripheral Bay
–
ISDN Bay (Network Gateway or PRI card)
SX-200 ML (RM) Control Cabinet with MCC IIIML plus
only one of:
–
SX-200 RM Peripheral Cabinet
–
SX-200 LIGHT Peripheral Cabinet
–
SPINE Peripheral Bay
–
ISDN Bay (Network Gateway or PRI card)
SX-200 ML (FD) Control Cabinet with MCC II plus only one of:
–
SX-200 RM Peripheral Cabinet
–
SX-200 LIGHT Peripheral Cabinet
–
SPINE Peripheral Bay
–
Network Gateway (ISDN)
Main Control Card Assignments for Each Cabinet Type
„
Main Control Card IIIELx in a SX-200 ELx Control cabinet
„
Main Control Card IIIEL in a SX-200 EL Control cabinet
„
Main Control Card IIIML in an SX-200 ML (RM) Control cabinet
„
Main Control Card II in an SX-200 ML (FD) Control cabinet
185
Technician’s Handbook
FIM Carrier Assignments for Each Cabinet Type
„
Control Triple CIM card (FIM II optional) with the SX-200 ELx control
cabinet
„
Control Triple FIM Carrier and FIM with the SX-200 EL control cabinet
„
Control Dual FIM Carrier and FIM with the SX-200 EL control cabinet
or SX-200 ML (RM) control cabinet
„
Control FIM Carrier and FIM with the SX-200 ML (FD) control cabinet
„
Peripheral Interface Module Carrier (FIM II or CIM) with the SX-200
ELx peripheral cabinet
„
Peripheral FIM Carrier II with the SX-200 RM peripheral cabinet
„
Peripheral FIM Carrier with the SX-200 LIGHT peripheral cabinet
In an SX-200 ELx cabinet, the BCC III can support a FIM II or a
CIM in a peripheral cabinet and the PRI card can support a FIM
II or a CIM in the main control cabinet and in the
peripheral cabinet. Taking advatage of this can replace the
need for a Peripheral FIM Carrier II or the Control Dual FIM
Carrier.
Configuration Rules for the Control Dual FIM Carrier Card
The SX-200 ML (RM) system is limited to only one peripheral cabinet
(Bay 2):
„
Slot 10 onboard FIM interfaces to first peripheral cabinet (Bay 2)
„
Slot 10 add-on FIM interfaces to second peripheral cabinet
(Bay 3)
„
Slot 11 onboard FIM interfaces to third peripheral cabinet (Bay 4)
„
Slot 11 add-on FIM interfaces to fourth peripheral cabinet (Bay 5)
186
Installation
Configuration Rules for the Control Triple FIM Carrier Card
The Control Triple FIM Carrier Card can only be installed in a
SX-200 EL system.
„
Slot 10 first on-board FIM interfaces to first peripheral
cabinet (Bay 2)
„
Slot 10 second on-board FIM interfaces to second peripheral cabinet
(Bay 3)
„
Slot 10 add-on FIM interfaces to fifth peripheral cabinet (Bay 6)
„
Slot 11 first on-board FIM interfaces to third peripheral
cabinet (Bay 4)
„
Slot 11 second on-board FIM interfaces to fourth peripheral
cabinet (Bay 5)
„
Slot 11 add-on FIM interfaces to sixth peripheral cabinet (Bay 7)
Configuration Rules for the Control Triple CIM Card
The Control Triple CIM card has a S1 switch that sets the card as a triple
interface card (switch 4 closed) or a double interface card (switch 4
opened).
If the S1 switch on the Control Triple CIM card is set to take two circuits
(emulates the control dual carrier card), the following positions are hard
coded in the software:
„
Slot 10 embedded CIM #1 interfaces to Bay 2.
„
Slot 10 embedded CIM #2 interfaces to Bay 3.
„
Slot 11 embedded CIM #1 interfaces to Bay 4.
„
Slot 11 embedded CIM #2 interfaces to Bay 5.
If the S1 switch on the Control Triple CIM card is set to take three circuits
(emulates the control triple carrier card), the following positions are hard
coded in the software:
„
Slot 10 embedded CIM #1 interfaces to Bay 2.
„
Slot 10 embedded CIM #2 interfaces to Bay 3 .
„
Slot 10 embedded CIM #3 interfaces to Bay 6.
„
Slot 11 embedded CIM #1 interfaces to Bay 4.
187
Technician’s Handbook
„
Slot 11 embedded CIM #2 interfaces to Bay 5.
„
Slot 11 embedded CIM #3 interfaces to Bay 7.
A FIM II module can take the place of a CIM circuit on the
Control Triple CIM Card. Setting switch 1, 2, or 3 closed on the
S1 switch defines which specific CIM circuit that the FIM II
replaces. The FIM II will then interface to the bay that was
assigned to that CIM circuit.
Configuration Rules for the PRI Card
The main control cabinet supports one PRI card in Slot 10 or 11.
„
The PRI card in slot 10 is Bay 2.
„
The PRI card in slot 11 is Bay 4.
„
The FIM II or CIM on the PRI card in slot 10 interfaces to Bay 3.
„
The FIM II or CIM on the PRI card in slot 11 interfaces to Bay 5.
T1 Trunk Rules for SX-200 RM Cabinets
„
LIGHTWARE 18 and greater software supports up to two T1 links
(includes T1 links from T1/E1 modules and T1 cards) in any bay with
a maximum of eight T1 links in the system.
„
The MOSS System Option 96, Number of Links (0-8) monitors how
many T1 links (from T1/E1 modules) that the system will support. This
count includes T1 links from the T1/E1 modules on the PRI cards and
BCC III cards. The count does not include T1 links from the T1 cards.
„
PIC slot 5 must be left vacant when a T1 card is installed in slot 10 or
when Link 1 from a T1/E1 module on a BCC III is programmed.
„
PIC slot 6 must be left vacant when a T1 card is installed
in slot 11 or when Link 2 from a T1/E1 module on a BCC III is
programmed.
.
Do NOT insert T1 trunk cards into slots 5 or 6.
188
Installation
Digital Line Card Rules for SX-200 RM Cabinets
Systems with BCC II cards have performance limits:
„
In high traffic configurations, keep the Digital Line Card (DLC) count
to a maximum of 7 per bay when using BCC II cards. If you have 8
DLCs per bay, keep the device count to 84 or less. This will avoid slow
softkey response during peak traffic periods.
„
With 2 T1 cards in a bay, do not add more than 5 DLCs or 60 devices.
This avoids dial tone delays during peak traffic periods.
„
With 1 T1 card in a bay, do not add more than 6 DLCs or 72 devices.
This avoids dial tone delays during peak traffic periods.
A BCC III supports 8 DLCs per bay and is therefore ideal for
high traffic conditions.
PRI Card Rules for SX-200 RM Cabinets
„
The PRI card requires the SX-200 ELx cabinet Rev. 4.4 or greater
(PN 9109-600-002-NA) with LIGHTWARE 17 Release 4.0 or greater.
The PRI card also requires a Stratum 3 MCC.
You can only install the PRI card in a SX-200 ELx cabinet
Inserting the PRI card in a peripheral interface card slot in any
other SX-200 cabinet will cause the power supply to fail.
„
Only install one PRI card in a main control cabinet; Slot 10 for the
SX-200 ML and Slot 10 or 11 for the SX-200 EL.
„
Install the PRI card in a peripheral cabinet for a SX-200 EL system
with six or seven bays. This avoids the PRI card using the slot for the
Control Triple FIM Carrier card in the main control cabinet.
To change the termination type (the transmit and receive) for
the PRI links, change the stuffing of the jumper block on the
LT/NT connector. Two LT/NT connectors on the T1 module
accomodate the two T1 links. LT is for the network side and NT
is for the user side.
„
The PRI card in slot 10 of the main control cabinet will appear to the
system as Bay 2. The PRI card in slot 11 of the main control cabinet
will appear to the system as Bay 4.
189
Technician’s Handbook
Because the system counts the PRI card as a peripheral bay,
the T1/E1 module on the PRI card does NOT occupy the
peripheral interface slots 5 and 6 in its residing cabinet.
„
The PRI card in a main control cabinet does not require a FIM II or
CIM because the PRI card connects directly to the backplane. You
can put a FIM II or CIM on the PRI card to connect the main control
cabinet to a peripheral cabinet. The interface module (FIM II or CIM)
on the PRI card in slot 10 would connect to Bay 3; in slot 11 would
connect to Bay 5.
„
Install a maximum of two PRI cards into a SX-200 EL peripheral
cabinet; slots 10 and 11.
„
The PRI card in a peripheral cabinet does require a FIM II or CIM to
connect to the main control cabinet. The system counts the PRI card
as a peripheral bay. The PRI card bay number corresponds to the
position that the FIM II or CIM terminates on with the Control FIM
Carrier card or the Control Triple CIM card.
A S1 switch on the PRI card controls where the source of the
clock and link signals come from (the backplane or the
interface module: FIM II or CIM).
Switch 1 closed and 2 open provides a backplane source.
Switch 1 and 2 closed provides an interface module source.
Figure 31: S1 Switch Settings for the PRI Card
190
Installation
Configuration Rules for SX-200 IP Nodes
The SX-200 EL supports up to two SX-200 IP Nodes. The system
requires
„
SX-200 ELx Controller
„
LIGHTWARE 19 Release 3.0 or greater. .
Release 1 of the SX-200 IP Node requires a BCC 111 card;
Release 2 of the node which requires LIGHTWARE 19
Release 3.1 does not required the card.
„
One Control Triple CIM card (three onboard CIM circuits) in the main
control cabinet.
The configuration rules that apply to connecting standard peripheral bays
to the control cabinet through CIMs also apply to connecting IP Nodes.
For more information about configuration, see earlier Configuration
Rules for the
„
Cabinet
„
Control Triple CIM Card
See also, SX-200 IP Node Local Area Network Design Guidelines in the
SX-200 Technical Documentation.
191
Technician’s Handbook
Initial Power-up Procedure
(SX-200 EL/ML)
If powering up a single cabinet system, immediately revise
Alarm Thresholds to eliminate PCM alarms (software defaults
to a multi-cabinet system).
Users must purchase the option and its associated password
through their usual ordering channels prior to attempting to
install or implement the option.
When the system is first installed, use the following procedure to enter
the database into the system using CDE.
1. Verify that the options identified on the MOSS have been purchased.
2. Ensure that the System ID module is installed.
Refer to the SX-200 EL/MLTechnical Documentation, Installation
Procedures.
3. Insert the flash memory card into the slot on the Main Control Card
(make sure the toggle switch on the edge opposite the connector
edge of the flash memory card has the Write Protect disabled).
4. Turn the power supply ON, and wait for the power-up sequence to
complete.
5. Press RETURN four times; the terminal display returns:
1 - VT100™ COMPATIBLE
2 - TTY TYPE
3 - IBM PC
SELECT A TERMINAL TYPE :
6. Select the terminal type by entering “1”. The display returns:
1 - MAINTENANCE
2 - CDE
6 - QUIT
SELECT AN APPLICATION ( OR QUIT TO START OVER ) :
192
Installation
7. Select the Customer Data Entry application by entering “2”. The
display returns:
ENTER USERNAME :
8. Enter the INSTALLER level of access. The display returns:
ENTER PASSWORD:
9. Enter the required password to access Customer Data Entry. The
default password is 1000.
10. A list of the system’s forms is displayed.
11. Select Form 04 and press the return key once to enable the software
options that were purchased .You must enter the Maximum Devices
and Maximum ACD Agents options, if these options are purchased.
For a seven cabinet configuration set option 71 to 3 bays.
Confirm. Set option 72 to 3 bays. Confirm. Enter to save the
options. A message appears that states a reset is required.
Select Confirm to reset the system.
12. Enter the 8 right-most digits of the MITEL Options password to
activate the enabled features. The password must be the password
that is printed on the MOSS sheet. The MOSS sheet is included with
the system software package.
13. Press ENTER.
Enable only the purchased options listed on the MOSS sheet for
this system.
An E.8 error results when a purchased option is not enabled,
when an enabled option is not purchased, or when the MOSS
password does not match, or when the system id does not
match.
Both the top and lower seven-segment LEDs show “-” when
completed successfully.
193
Technician’s Handbook
System Initialization Sequence
SX-200 EL/ML Initialization
Table 28: Main Control Card Codes
Codes
Top LED: E.
Lower LED: 8
System
Function
MOSS
Verification
Action
For SX-200 EL/ML, the MITEL Options password, selected options, or system id does not
match. Verify the options and the system id;
then, enter the password again.
For SX-200 LIGHT/DIGITAL, the decryption
module is not correct.
Top LED: A
Lower LED: - circles
clockwise
Database
Top LED: A
Lower LED: - circles
counter-clockwise
Database
Top LED: C
Lower LED: -
Database
Verification
During a system reboot or power up (after C is
pressed within 10 sec.) the system clears the
default customer database in the random
access memory and resets the system.
Top LED: F
Lower LED: - circles
counter-clockwise
Flash Memory
Access
Indicates that the system software on the flash
memory card is being accessed.
Top LED: H
Lower LED: - circles
clockwise
Software
Indicates that the system software is in the process of decompressing.
Top LED: Lower LED: -
Normal
194
Upload
Restore
Decompression
Operation
Indicates that a customer database backup is in
progress, or that a log text file is being saved to
the user’s PC storage medium.
Indicates that a customer database restore
from the user’s PC storage medium to the system is in progress.
Indicates normal system operation when no
applications are using the status indicators.
Installation
SX-200 LIGHT/DIGITAL Initialization
Table 29: Main Control Card Test Status Codes
Test Name
Test Code
Error Code
Bus Error Vector/Stack Test
0
E0
Processor Viability Test
1
E1
PROM Checksum Test
2
E2
RAM Load Checksum Test
3
E3
Limited RAM Test
4
E4
DMA Controller Test/PFS OK*
5
E5
RAM Chip Select Test
6
E6
RAM Data Bit Independent Test
7
E7
Memory Address Test
8
E8
Memory Space Test
9
E9
** Booting System Software
b or b.
Eb or Eb.
Parity Test
P
EP
Top of RAM determined and displayed
1.2.2.2.4.
005C0
Main load being read in from disk
L
E (flashing)
L
Huffman encoded load being decoded
H
E (flashing)
H
Main load running
-
-
* Power Supply Power Fail Sense can cause this test to fail.
** Upon test failure, test error codes will be flashed for 1
second, after which testing will begin again from test 1.
195
Technician’s Handbook
SX-200 LIGHT/DIGITAL Main Control Card Power-Up Error Codes
Table 30 shows the Main Control Card numeric display error codes which
may appear during start-up. Also shown are the most likely causes of the
error condition.
Table 30: Main Control Card Power-Up Error Code Summary
Error Code
Likely Cause(s)
(blank)
0
E
0
E
1
E
3
E
4
or
E
5
E
2
E
6
E
7
E
8
or
E
9
E
b.
E
C
Sequence:
2 3 8
9
E
b
b
•
Faulty power system - refer to that procedure.
•
Faulty Main Control Card.
•
Faulty or loose flea clip W3 (if applicable)
•
Faulty Main Control Card.
•
Unseated DRAM Module or DX Module.
•
Faulty DRAM or DX module (see Note).
•
Faulty Main Control Card.
•
Unseated EPROM IC.
•
Faulty EPROM IC - replace Main Control Card.
•
Unseated DRAM Module.
•
Faulty DRAM Module - replace Main Control Card.
•
Please note difference between “E” and “E.”.
(See below in this table for E. codes.)
•
Faulty disk drive connections.
•
Faulty installation of diskette.
•
Incorrect or damaged diskette - ensure that the
write protect sticker has been removed.
•
Faulty diskette - replace.
•
Incorrect setting of switch S3 on Main Control Card
- ensure that it is in the OFF, or OPEN position
(pointed upward with respect to the board).
•
Faulty disk drive.
•
Faulty Main Control Card.
•
System will not boot, unable to change system
configuration.
•
Faulty power system - refer to that procedure.
•
No disk in drive, bad drive, bad disks.
(Sheet 1 of 2)
196
Installation
Table 30: Main Control Card Power-Up Error Code Summary
(continued)
Error Code
Likely Cause(s)
•
Problem in a digital bay/node - upper digit is the
ba y n um be r. R ef er t o Ba y C on tr ol Car d
procedures.
•
Problem in a peripheral bay/node - upper digit is
the bay/node number, lower digit is the card slot
number. Use SHOW ALARMS command to gain
further information (see note 2).
•
Note difference between “E” and “E.”
(see above in this table for “E” codes).
•
Problem with Disk Subsystem - refer to Floppy
Disk Subsystem Troubleshooting.
-
•
Nothing - indicates successful software download.
This display may be immediately changed to
display post boot-up codes (see note 2).
(any other code)
•
Faulty Main Control Card (see note 2).
2
0
3
0
4
0
5
0
6
0
or 7
0
2
n
3
n
4
n
5
n
6
n
7
or
n
(where n is any number)
E.
n
(where n is any number)
(Sheet 2 of 2)
Note: 1. The SX-200 LIGHT system must be equipped with the Switch Matrix
Module instead of the DX Module used in the 336, 456 & 480-port systems or the Switch Matrix Card used in the 672 -port system.
2. A normal running system may show other codes (card diagnostics or errors). However, during start-up, only the codes in this table are possible.
Any other code shown during start-up indicates a faulty Main Control
Card.
3. Codes possible AFTER start-up include card diagnostics codes (last
card location tested, top number indicates bay number, bottom number
indicates card slot number - maintenance logs give results of test, i.e.,
pass or fail with cause), or disk error codes.
Refer to SX-200 LIGHT/DIGITAL Floppy Disk Subsystem
Troubleshooting Procedures (page 99).
197
Technician’s Handbook
Adding a Peripheral Cabinet
1. Install the peripheral cabinet (including Bay Power Supply, Bay Control Card, and required Fiber or Copper Interface Module).
2. Connect the fiber or copper cable to the interface module in the
control cabinet.
3. Power up the cabinet.
Refer to Powering Up the Nodes (page 67).
4. Enter CDE mode on the maintenance terminal.
5. Select Form 01, System Configuration and configure the new cards
(select node type as required).
6. Complete remaining CDE for the new cards.
Make sure there are enough devices available
(CDE Form 04, Option 103).
198
Installation
Peripheral Interface Cards and Modules
Table 31: Peripheral Interface Cards and Modules
Peripheral
interface
card
Devices supported
COV Line card Voice Mail devices
Circuits
6
high power
Maximum loop
resistance/loop lengths
Loop resistance: 280 W
Loop length:
26 AWG - 1000 m (3300 ft.)
24 AWG - 1500 m (5000 ft.)
22 AWG - 2000m (6000 ft.)
DID Trunk
card
Direct Inward Dial (DID)
trunks from CO
6
high power
Loop resistance: 2450 W (includes
set resistance)
Loop length:
26 AWG - 7986 m (25955 ft.)
22 AWG - 19995 m (64984 ft.)
LS/GS Trunk
card
Ground start and Loop
start CO trunks
6
not applicable
LS/CLASS
Trunk card
low power
Loop Start CO trunks
8
not applicable
ONS/CLASS
Line card
DTMF telephone sets
12
External loop resistance:
600 W (includes set resistance)
low power
Rotary telephone sets
low power
External wire resistance:
400 W
External loop length:
22 AWG - 3560 m (11700 ft.)
24 AWG - 2250m (7400 ft.)
OPS Line card DTMF telephone sets
high power
(low power in
SX-200
EL/ML)
Rotary telephone sets
6
External loop resistance: 1800 W
(includes set resistance)
External wire resistance:
1600 W
External loop length:
26 AWG - 7225 m (23700 ft.)
22 AWG - 18290 m (60000 ft.)
(Sheet 1 of 3)
199
Technician’s Handbook
Table 31: Peripheral Interface Cards and Modules (continued)
Peripheral
interface
card
BRI card
low power
Devices supported
Video conferencing
Group 4 fax
Circuits
Maximum loop
resistance/loop lengths
24
Loop length of up to 18,000 feet
(5.4 km)
12
24 AWG (25 IWG) - 1000 m (3300
ft.) including up to 50 m (162.5 ft.)
22 AWG (22 IWG) quad wire and
up to 3 m
modular line cord without bridge
taps
Internet Access
Xpress Office
Teleworker
Digital Line
card (DNIC)
SUPERSET 4001,
low power
SUPERSET 4025,
(high power if
a console is
connected to a
SX-200
LIGHT)
SUPERSET 4090,
SUPERSET 4015,
SUPERSET 4125,
SUPERSET 4150,
SUPERSET 401+,
SUPERSET 410,
SUPERSET 420,
SUPERSET 430,
SUPERSET 3DN,
SUPERSET 4DN,
DATASET 1100 and
DATASET 2100,
SUPERCONSOLE
1000 and
SUPERSET 7000 consoles;
MiLINK Data Module,
and MiLINK PKM,
DSS/BLF Interface Unit,
MOH/Pager Unit,
Digital Line Monitor
Mitel Express
Messenger
Card (DNIC,
low power)
2, 4, 6, and 8 voice mail
ports
NA
NA
T1 Trunk Card
to CO or other PBX
24
maximum 655 shielded cable to
Channel Service Unit
high power
(Sheet 2 of 3)
200
Installation
Table 31: Peripheral Interface Cards and Modules (continued)
Peripheral
interface
card
Devices supported
Circuits
Universal card Four modules:
high power
Total power rating of modules on
Universal card cannot exceed 10
MOH/Paging
DTMF Reciever,
E&M Trunk,Console
Music-on
Hold/Paging
module
Maximum loop
resistance/loop lengths
1 each
power rating = 1
loop length - not applicable
DTMF
DTMF telephone key4
receiver mod- pads and end-to-end sigule
naling equipment.
power rating = 2
loop length - not applicable
E&M trunk
module
power rating = 3
E&M tie trunk
1
26 AWG - 1068 m (3500 ft.)
24 AWG - 1708 m (5600 ft.)
22 AWG - 2715m (8900 ft.)
Console mod- interfaces to LCD conule
sole only (4-wire)
1
power rating = 5
loop length - 305 m (1000 ft.)
Peripheral
Spine Node
Three Modules:
LS/CLASS
Trunk
module
4 LS/CLASS trunks plus 4
SFT for circuit 1 (SPINE
Bay only)
External loop resistance: 1600 W
DNIC
module
(for SPINE Bay only)
4
22 or 24 AWG - 1000 m (3300 ft.)
including up to 50 m (162.5 ft.) 22
AWG) quad wire and up to 3 m
modular line cord without bridge
taps.
ONS Line
module
(for SPINE Bay only)
4
LS/CLASS Trunk
DNIC, ONS Line
26 AWG - 700 m (2300 ft.)
24 AWG - 1128 m (3700 ft.)
22 AWG - 1784m (5850 ft.)
(Sheet 3 of 3)
201
Technician’s Handbook
Control and Digital Services Cards and Modules
Table 32: Digital Control and Digital Services Cards and Modules
Card or Module
Important Details
Main Controller II
For SX-200 ML FD control cabinet only
Main Controller IIIEL
For SX-200 EL control cabinet only
Main Controller IIIELx
For SX-200 EL control cabinet. Use the Elx cabinet
(9109-600-002-NA)
Main Controller IIIML
For SX-200 ML (RM) control cabinet only
Main Controller
For SX-200 LIGHT and DIGITAL control cabinet only
Circuit Switch Matrix II
For SX-200 DIGITAL 672-port Bay 0 only
Control Resource Card
For SX-200 LIGHT control cabinet only
Bay Control Card II
One for each bay (except SX-200 LIGHT control cabinet and SX-200 DIGITAL COMBO bays)
Bay Control Card III
Requires the SX-200 ELx cabinet
Control Triple CIM Card Requires the SX-200 ELx cabinet
Control FIM
Carrier Card
For SX-200 ML FD and SX-200 LIGHT control
cabinets
Control Dual FIM
Carrier Card
For SX-200 EL and SX-200 ML (RM) control
cabinets
Control Triple FIM
Carrier Card
For SX-200 EL control cabinet only
T1 Trunk Card
A 24 circuit, high power card to CO or to another
PBX, maximum distance is 655 feet of shielded cable
to the Channel Service Unit
PRI Card
For the SX-200 ELx cabinet Rev 4.4 or greater
(PN 9109-600-002-NA) with LIGHTWARE 17
Release 4.0 or greater
Supports the T1/E1 module and the FIM II or CIM.
The PRI card is not included in the high power card
count. The PRI card is a separate bay.
(Sheet 1 of 2)
202
Installation
Table 32: Digital Control and Digital Services Cards and Modules
(continued)
Card or Module
Important Details
T1/E1 module
Provides up to 2 T1 links of ISDN connectivity (24 or
48 channels) on the PRI card. Provides up to 2 T1
links of T1/D4 connectivity on the BCC III.
FIM II
Installs on the Control Triple CIM Card in the main
control cabinet, on the BCC III in a peripheral cabinet
, on the PRI card in a main control cabinet or a
peripheral cabinet, or on the Peripheral Interface
Module Carrier Card
Copper Interface
Module (CIM)
Installs on the BCC III in a peripheral cabinet , on the
PRI card in a main control cabinet or a peripheral
cabinet, or on the Peripheral Interface Module Carrier
Card
DSP Module (Single)
Installs on the BCC III. Provides CLASS functionality
for 8 ONS/CLASS Line cards, 16 DTMF receivers
and 16 conference conference bridges for Record a
Call.
SX-200 IP Node
Provides Voice over IP (VoIP) capabilities to the
SX-200 EL. Each IP Node (maximum 2 per system)
supports up to 60 IP sets and 30 IP trunks.
(Sheet 2 of 2)
203
Technician’s Handbook
E&M Trunk Card Settings
Set switches S-1 to S-8 on the E&M trunk module (1 = closed = on, 0 =
open = off, x = don’t care).
Table 33: E&M Trunk Module Switch Settings
Function
Switches
1
2
3
4
5
6
7
8
3 dB
0
X
X
X
X
X
X
X
-13 dB
1
X
X
X
X
X
X
X
-4 dB
X
0
X
X
X
X
X
X
-11dB
X
1
X
X
X
X
X
X
600 ohm
X
X
1
0
X
X
X
X
Complex
X
X
0
1
X
X
X
X
2-wire
X
X
X
X
1
X
X
X
4-wire
X
X
X
X
0
X
X
X
Type 1
X
X
X
X
X
1
X
X
Type 5
X
X
X
X
X
0
X
X
PBX to Line Gain
Line to PBX Gain
Termination
Transmission
Signaling
204
Installation
The S1 Switch Settings for the T1 Trunk Cable
Length (not loop length)
0 - 45.8 m (0 - 150 ft.)1 only closed (see figure below)
45.8 - 137.3 m (150 - 450 ft.) 2, 3, 4 closed
137.3 - 200.5 m (450 - 655 ft.) 5, 6, 7 closed
Figure 32: S1 Switch Showing 1 Closed
The S1 Switch Settings on the PRI Card
The S1 switch settings on the PRI Card shown in the following illustration
inform the T1 module of the location of the clock source. Switch setting
B allows the PRI Card to get clocking from the backplane, if the card is
installed in the main control cabinet. If the card is installed in a peripheral
cabinet the clocking comes from the FIM (switch setting A).
Figure 33: S1 Switch Settings on the PRI Card
205
Technician’s Handbook
Control Resource Card Switch Settings
Table 34: Control Resource Card Switch Setting
S1
S2
Normal Operation
Closed
Closed
Not Used
Not Used
Forced Maintenance to
Control
Open or
Closed
Open
Not Used
Not Used
Forced Maintenance to
Peripheral
Open
Closed
Not Used
Not Used
Note:
206
S3
S4
Open is pressing the switch to the left (away from the PCB); close, to
the right (towards the PCB).
Installation
Adding an SX-200 IP Node
1. Install the SX-200 EL Cabinet.
2. Install the SX-200 MCC IIIELx Card.
3. Install the Control Triple CIM Card.
4. Install an Ethernet Switch.
5. Position the IP Node.
6. Using an Ethernet crossover cable, connect the Control Triple CIM
Card to the CIM Port on the SX-200 IP Node.
Figure 34: Connecting a Triple CIM Card to the SX-200 IP Node
207
Technician’s Handbook
7. Using an Ethernet crossover cable with RJ45 Connectors, connect
the SX-200 IP Node to an Ethernet Switch.
Figure 35: Connecting an SX-200 IP Node to an Ethernet Switch
8. Program the IP Node as documented in “Programming an SX-200 IP
Node” on page 137.
9. Connect the IP phones to the Ethernet Switch.
10. If you did not program the MAC Addresses of each IP phone in CDE
Form 09, register the IP Phones as documented in “Registering IP
Phones (Optional)” on page 141.
208
Installation
Control Triple CIM Card
Switch Settings
The S1 switch (switch 4) on the Control Triple CIM card determines
whether the card provides a double interface or a triple interface.
The S1 switch (switch 1, 2, or 3) substitutes one of the CIM circuits for a
fiber circuit.
If the Control Triple CIM card is to provide a triple interface (emulate a
control triple carrier card with 9 links), verify that switch 4 on the S1
switch is in the closed position (the default).
If the Control Triple CIM card is to provide a double interface (emulate a
control dual carrier card with 6 links), set switch 4 to the open position.
If a FIM II is installed on the Control Triple CIM card, set the S1 switch to
assign a circuit to the FIM II. Closing switch 1, 2, or 3 replaces the CIM
circuit 1, 2, or 3 respectively. Close only one of these switches. The FIM
II takes on the configuration rules of the CIM circuit that is replaces.
For example, a FIM II replacing CIM circuit #1 (in slot 10) connects to the
FIM or FIM II in Bay 2. A FIM II replacing CIM circuit #1 (in slot 11)
connects to the FIM or FIM II in Bay 4.
209
Technician’s Handbook
Peripheral Interface Cabling
Use the tables in this section to connect backplane connectors to the
main distribution frame.
USOC Pin Designations
The USOC connector numbers are
„
RJ21X for CO trunks
„
RJ2EX for 2-wire E&M trunks
„
RJ2FX for 4-wire E&M trunks
„
RJ2GX for 4-wire E&M trunks
„
RJ2HX for 4-wire E&M trunks.
SX-200 EL/ML Peripheral Interface Card Slot
Assignments
With LIGHTWARE 17 and greater, the SX-200 EL/ML cabinets do not
have high power and low power designations. Slots 1 to 8 can accept any
peripheral interface card, except T1 trunk. A maximum of four
high-power cards are allowed (there are no high-power or low-power
slots). Beginning at slot 1, the system accepts the first four high power
cards it detects. The high-power cards are DID, Universal, COV, and T1.
T1 Trunk cards can be installed in slots 10 and 11 only, but they require
slots 5 and 6 respectively to be left empty. Software recognizes slots 5
and 6 as being occupied and the T1 cards are counted as high power
cards in slots 5 and 6.
210
Installation
Table 35: BRI Port to Tip/Ring Assignment
BRI Module
Number
BRI Module Port
Number
Tip/Ring Pair Number
1
1
9
1
2
10
1
3
11
1
4
12
2
1
3
2
2
4
2
3
5
2
4
6
3
1
1
3
2
2
3
3
7
3
4
8
Note: 1. The number 1 BRI module is installed in the upper left corner of the BRI
card. The number 2 BRI module is installed below the number 1 BRI
module, and the number 3 BRI module is installed beside the number 2
BRI module.
2. BRI cards are "hot-swappable"; that is, that you can replace a configured, running BRI card while the power is on. You may also de-program
the BRI card, install the card, and re-configure the card for another slot.
3. Each BRI module can be configured with either line-side or trunk-side
interfaces (all four circuits on a module must be in the same mode). Line
and trunk side interfaces are software-programmable (using CDE
forms), and no jumper changes are needed.
4. If you deprogram a BRI card, remove the BRI card from the cabinet as
soon as possible. This action decreases the load on the BCC III.
5. After deprogramming a BRI card, remove the BRI card from the slot BEFORE installing a BRI card in another slot.
6. The U bus can be converted to an S/T interface using an NT 1 where
required.
211
Technician’s Handbook
7. Use IMAT to obtain the BRI card’s maintenance logs. The Maintenance
module provides serial connectivity to the PC (IMAT) for BRI maintenance.
Table 36: SFT Port (J7)
Pin
Signal
1
nc
2
-48 V SFT
3
-48 R SFT
4
SFT0R
5
SFT0
6
nc
Table 37: Music-on-Hold/Pager Unit Pinouts
Wire
Signal
Color
Description
32
MOH-
R-O
7
MOH+
O-R
34
PAGE-
R-BR
9
PAGE+
BR-R
36
PAGEREL(NC)
BK-BL
Page Relay, Normally Closed contact
11
PAGEREL(C)
BL-BK
Page Relay Common
37
PAGEREL(NO)
BK-O
Page Relay, Normally Open contact
12
PAGEREL(C)
O-BK
Page Relay Common
39
NIGHTBELL1-
BK-BR
Night Bell 1 relay contacts
14
NIGHTBELL1+
BR-BK
41
NIGHTBELL2-
Y-BL
16
NIGHTBELL2+
BL-Y
45
ALARM-
Y-S
20
ALARM+
S-Y
50
RING
V-S
Connection to DNIC Line
25
TIP
S-V
Connection to DNIC Line
212
Music-on-Hold Inputs
Paging Input/Output
Night Bell 2 relay contacts
Alarm relay contacts
Installation
Table 38: Copper Interface Ports
Pin
Signal
1
RX+
TX+
2
RX-
TX-
3
TX+
RX+
TX-
RX-
4
5
6
7
8
Note:
Note:
The CIM ports are the same whether the card has a control end connection or a peripheral end connection. Connections from the control
cabinet to the peripheral cabinet require Category 5 UTP (unshielded
twisted pair) cable with TX and RX pairs reversed.
Pin
Signal
1
DTR *
2
RXD
3
TXD
4
DTR *
5
GND
6
DSR *
7
RTS **
8
CTS **
9
nc
The RS-232 ports (Maintenance, Printer, J10, J11) are all configured
as DTE type. All backplane connections use DB-9 connectors. The
pins with * and ** are connected together on PRI maintenance ports
(slots 10 and 11).
213
Technician’s Handbook
Table 39: Maintenance Module Port
Note:
Pin
Signal
1
RTS *
2
CTS *
3
TXD
4
GND
5
RXD
6
DSR **
7
DTR **
8
DCD **
Pins with a * and a ** are connected together.
Table 40: T1 or PRI Trunk Port (J5 and J6, BCC III and PRI
Faceplates)
214
Pin
Signal
1
RxRing
2
RxTip
3
nc
4
TxRing
5
TxTip
6
nc
7
nc
8
nc
Installation
Table 41: T/R Cable Assembly Pinouts for SX-200 SPINE
T/R Cable Assembly Pin Outs
Module
Assignment Connector MDF
Circuits 1-4
8-pin mod
4,5
3,6
2,7
1,8
Circuits 5-8
4,5
8-pin mod
3,6
2,7
1,8
Circuits 9-12 4,5
8-pin mod
3,6
2,7
1,8
Circuits 13-16 4,5
8-pin mod
3,6
2,7
1,8
Circuits 17-20 4,5
8-pin mod
3,6
2,7
1,8
Circuits 21-24 4,5
8-pin mod
3,6
2,7
1,8
Circuit 25
4,3
(PFT) 4-pin mod
26, 01
27, 02
28, 03
29, 04
30, 05
31, 06
32, 07
33, 08
34, 09
35, 10
36, 11
37, 12
38, 13
39, 14
40, 15
41, 16
42, 17
43, 18
44, 19
45, 20
46, 21
47, 22
48, 23
49, 24
50, 25
Wire Color
white/blue, blue/white
white/orange, orange/white
white/green, green/white
white/brown, brown/white
white/slate, slate/white
red/blue, blue/red
red/orange, orange/red
red/green, green/red
red/brown, brown/red
red/slate, slate/red
black/blue, blue/black
black/orange, orange/black
black/green, green/black
black/brown, brown/black
black/slate, slate/black
yellow/blue, blue/yellow
yellow/orange, orange/yellow
yellow/green, green/yellow
yellow/brown, brown/yellow
yellow/slate, slate/yellow
violet/blue, blue/violet
violet/orange, orange/violet
violet/green, green/violet
violet/brown, brown/violet
violet/slate, slate/violet
215
Technician’s Handbook
Table 42: SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments
J1, J2, J3, and J4
Slot /
Plug
Lead Designation
Pin
Pair
Cct
26
W-BL
1
1
BL-W
27
W-O
2-J1
2
O-W
or
28
W-G
4-J2
3
G-W
or
29
W-BR
6-J3
4
BR-W
or
30
W-S
8-J4
5
S-W
31
R-BL
6
BL-R
32
R-O
7
O-R
33
R-G
8
G-R
34
R-BR
9
BR-R
35
R-S
10
S-R
36
BK-BL
11
BL-BK
37
BK-O
12
O-BK
38
BK-G
2
3
4
5
6
7
8
9
10
11
12
ONS
or
DLC
Cct
T1
1
LS/GS
Cct
T1
1
R1
R1
T2
MM1
R2
M1
T3
2
T2
R3
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
R6
M3
4
T4
R7
R4
T8
MM4
R8
M4
T9
5
T5
R9
R5
T10
MM5
R10
M5
T11
6
Cct
T1
1
R1
2
T2
3
T3
T4
R6
T12
MM6
R12
M6
Cct
T1
1
OPS
or DID
T1
R1
T2
R2
3
T3
2
R3
4
R4
T2
R2
T4
R4
5
T5
3
R5
6
T3
R3
T6
R6
5
T5
4
R5
6
T4
R4
T6
R6
7
T7
5
R7
8
T5
R5
T8
R8
T6
R11
2
R3
4
COV
R1
R2
T3
R5
T7
LS/
CLASS
6
T6
R6
SPARE
(Sheet 1 of 2)
216
Installation
Table 42: SX-200 EL or SX-200 ML (RM)
Tip and Ring Assignments (continued)
J1, J2, J3, and J4
Slot /
Plug
Pin
Pair
13
G-BK
39
BK-BR
14
BR-BK
40
BK-S
1-J1
15
S-BK
or
41
Y-BL
3-J2
16
BL-Y
or
42
Y-O
5-J3
17
O-Y
or
43
Y-G
7-J4
18
G-Y
44
Y-BR
19
BR-Y
45
Y-S
20
S-Y
46
V-BL
21
BL-V
47
V-O
22
O-V
48
V-G
23
G-V
49
V-BR
24
BR-V
50
V-S
25
S-V
Lead Designation
Cct
ONS
or
DLC
Cct
LS/GS
Cct
1
T1
1
T1
1
LS/
CLASS
Cct
COV
Cct
T1
1
OPS
or DID
SPARE
2
3
4
5
6
7
8
9
10
11
12
R1
R1
T2
MM1
R2
M1
T3
2
T2
R3
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
R6
M3
4
T4
R7
R4
T8
MM4
R8
M4
T9
5
T5
R9
R5
T10
MM5
R10
M5
T11
6
2
T6
R11
R6
T12
MM6
R12
M6
1
T2
R1
2
R2
3
T3
4
T4
T1
R1
T2
R2
3
R3
T3
2
R3
4
R4
T3
R5
T7
T1
R1
T2
R2
T4
R4
5
T5
3
R5
6
T3
R3
T6
R6
5
T5
4
R5
6
T4
R4
T6
R6
7
T7
5
R7
8
T5
R5
T8
R8
6
T6
R6
(Sheet 2 of 2)
217
Technician’s Handbook
Table 43: SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments
J1, J2, J3, and J4
Slot /
Plug
Lead Designation
Pin
Pair
Cct
MOH/
Pager
Cct
26
W-BL
1
MIA1
1
1
BL-W
MIB1
DTMF
Relay
Cct
1
E&M
Trunk
T1
R1
27
W-O
POA1
K5A1
TR1
2-J1
2
O-W
POB1
K5B1
RR1
or
28
W-G
PKA1
K6A1
E1
4-J2
3
G-W
PKB1
K6B1
M1
or
29
W-BR
6-J3
4
BR-W
2
MIB2
or
30
W-S
POA2
K5A2
TR2
8-J4
5
S-W
POB2
K5B2
RR2
31
R-BL
PKA2
K6A2
E2
6
BL-R
PKB2
K6B2
M2
32
R-O
7
O-R
MIB3
33
R-G
POA3
K5A3
TR3
8
G-R
POB3
K5B3
RR3
34
R-BR
PKA3
K6A3
E3
9
BR-R
PKB3
K6B3
M3
35
R-S
10
S-R
MIB4
36
BK-BL
POA4
K5A4
TR4
11
BL-BK
POB4
K5B4
RR4
37
BK-O
PKA4
K6A4
E4
12
O-BK
PKB4
K6B4
M4
38
BK-G
3
4
MIA2
MIA3
MIA4
2
2
T2
R2
3
3
T3
R3
4
4
T4
R4
SPARE
(Sheet 1 of 2)
218
Installation
Table 43: SX-200 EL or SX-200 ML (RM) Universal Card
Tip and Ring Assignments (continued)
J1, J2, J3, and J4
Slot /
Plug
Pin
Pair
Lead Designation
Cct
MOH/
Pager
Cct
1
MIA1
1
13
G-BK
39
BK-BR
14
BR-BK
MIB1
DTMF
Relay
Cct
E&M
Trunk
SPARE
1
T1
R1
40
BK-S
POA1
K5A1
TR1
1-J1
15
S-BK
POB1
K5B1
RR1
or
41
Y-BL
PKA1
K6A1
E1
3-J2
16
BL-Y
PKB1
K6B1
M1
or
42
Y-O
5-J3
17
O-Y
2
MIB2
or
43
Y-G
POA2
K5A2
TR2
7-J4
18
G-Y
POB2
K5B2
RR2
44
Y-BR
PKA2
K6A2
E2
19
BR-Y
PKB2
K6B2
M2
3
MIA2
2
T2
R2
45
Y-S
20
S-Y
MIB3
46
V-BL
POA3
K5A3
TR3
21
BL-V
POB3
K5B3
RR3
47
V-O
PKA3
K6A3
E3
22
O-V
PKB3
K6B3
M3
4
MIA3
2
MIA4
3
3
T3
R3
48
V-G
23
G-V
MIB4
4
4
T4
49
V-BR
POA4
K5A4
TR4
24
BR-V
POB4
K5B4
RR4
50
V-S
PKA4
K6A4
E4
25
S-V
PKB4
K6B4
M4
R4
(Sheet 2 of 2)
219
Technician’s Handbook
Table 44: SX-200 DIGITAL Peripheral Bay
Tip and Ring Assignments (High-power Slots)
J5 and J9
Bay 2
slots 5 to 8
Slot /
Plug
Pin
Lead Designation
Pair
Cct
26
W-BL
1
1
BL-W
27
W-O
2
O-W
28
W-G
6-J5
3
G-W
or
29
W-BR
8-J9
4
BR-W
30
W-S
5
S-W
31
R-BL
6
BL-R
32
R-O
7
O-R
33
R-G
8
G-R
34
R-BR
9
BR-R
35
R-S
10
S-R
36
BK-BL
11
BL-BK
37
BK-O
12
O-BK
38
BK-G
2
3
4
5
6
7
8
9
10
11
12
ONS
Cct LS/GS
or DLC
T1
1
T1
R1
R1
T2
MM1
R2
M1
T3
2
T2
R3
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
R6
M3
4
T4
R7
R4
T8
MM4
R8
M4
T9
5
T5
R9
R5
T10
MM5
R10
M5
T11
6
1
LS/
CLASS
Cct
T1
1
R1
2
T2
3
T3
T4
R6
T12
MM6
R12
M6
Cct
T1
1
OPS
or DID
T1
R1
T2
R2
3
T3
2
R3
4
R4
T2
R2
T4
R4
5
T5
3
R5
6
T3
R3
T6
R6
5
T5
4
R5
6
T4
R4
T6
R6
7
T7
5
R7
8
T5
R5
T8
R8
T6
R11
2
R3
4
COV
R1
R2
T3
R5
T7
Cct
6
T6
R6
SPARE
(Sheet 1 of 2)
220
Installation
Table 44: SX-200 DIGITAL Peripheral Bay
Tip and Ring Assignments (High-power Slots) (continued)
J5 and J9
Bay 2
slots 5 to 8
Slot /
Plug
Pin
Pair
13
G-BK
39
BK-BR
14
BR-BK
40
BK-S
15
S-BK
41
Y-BL
5-J5
16
BL-Y
or
42
Y-O
7-J9
17
O-Y
43
Y-G
18
G-Y
44
Y-BR
19
BR-Y
45
Y-S
20
S-Y
46
V-BL
21
BL-V
47
V-O
22
O-V
48
V-G
23
G-V
49
V-BR
24
BR-V
50
V-S
25
S-V
Lead Designation
Cct
ONS
Cct LS/GS
or DLC
Cct
LS/
CLASS
Cct
COV
Cct
T1
1
OPS
or DID
SPARE
1
2
3
4
5
6
7
8
9
10
11
12
T1
1
T1
R1
R1
T2
MM1
R2
M1
T3
2
T2
R3
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
R6
M3
4
T4
R7
R4
T8
MM4
R8
M4
T9
5
T5
R9
R5
T10
MM5
R10
M5
T11
6
T1
T6
R11
R6
T12
MM6
R12
M6
1
R1
2
T2
R1
2
R2
3
T3
4
T4
T1
R1
T2
R2
3
R3
T3
2
R3
4
R4
T3
R5
T7
1
T2
R2
T4
R4
5
T5
3
R5
6
T3
R3
T6
R6
5
T5
4
R5
6
T4
R4
T6
R6
7
T7
5
R7
8
T5
R5
T8
R8
6
T6
R6
(Sheet 2 of 2)
221
Technician’s Handbook
Table 45: SX-200 Digital Tip and Ring
Assignments for Universal Card Modules
J5 and J9
Bay 2 slots 5 to 8
Slot /
Plug
Lead Designation
Pin
Pair
Cct
MOH/
Pager
DTMF
Relay
E&M
Trunk
DLIC
Console
26
W-BL
1
MIA1
T1
T1
1
BL-W
MIB1
R1
R1
27
W-O
POA1
K5A1
TR1
T2
2
O-W
POB1
K5B1
RR1
R2
28
W-G
PKA1
K6A1
E1
6-J5
3
G-W
PKB1
K6B1
M1
or
29
W-BR
MIA2
T2
T1
8-J9
4
BR-W
MIB2
R2
R1
30
W-S
POA2
K5A2
TR2
T2
5
S-W
POB2
K5B2
RR2
R2
31
R-BL
PKA2
K6A2
E2
6
BL-R
PKB2
K6B2
M2
32
R-O
MIA3
T3
T1
7
O-R
MIB3
R3
R1
33
R-G
POA3
K5A3
TR3
T2
8
G-R
POB3
K5B3
RR3
R2
34
R-BR
PKA3
K6A3
E3
9
BR-R
PKB3
K6B3
M3
35
R-S
MIA4
T4
T1
10
S-R
MIB4
R4
R1
36
BK-BL
POA4
K5A4
TR4
T2
11
BL-BK
POB4
K5B4
RR4
R2
37
BK-O
PKA4
K6A4
E4
12
O-BK
PKB4
K6B4
M4
38
BK-G
2
3
4
SPARE
(Sheet 1 of 2)
222
Installation
Table 45: SX-200 Digital Tip and Ring
Assignments for Universal Card Modules (continued)
J5 and J9
Bay 2 slots 5 to 8
Slot /
Plug
Pin
Pair
Lead Designation
Cct
MOH/
Pager
DTMF
Relay
E&M
Trunk
DLIC
Console
1
MIA1
T1
T1
R1
R1
13
G-BK
39
BK-BR
SPARE
14
BR-BK
MIB1
40
BK-S
POA1
K5A1
TR1
T2
15
S-BK
POB1
K5B1
RR1
R2
41
Y-BL
PKA1
K6A1
E1
5-J5
16
BL-Y
PKB1
K6B1
M1
or
42
Y-O
MIA2
T2
T1
7-J9
17
O-Y
MIB2
R2
R1
43
Y-G
POA2
K5A2
TR2
T2
18
G-Y
POB2
K5B2
RR2
R2
44
Y-BR
PKA2
K6A2
E2
19
BR-Y
PKB2
K6B2
M2
2
45
Y-S
MIA3
T3
T1
20
S-Y
3
MIB3
R3
R1
46
V-BL
POA3
K5A3
TR3
T2
21
BL-V
POB3
K5B3
RR3
R2
47
V-O
PKA3
K6A3
E3
22
O-V
PKB3
K6B3
M3
48
V-G
MIA4
T4
T1
23
G-V
4
MIB4
R4
R1
49
V-BR
POA4
K5A4
TR4
T2
24
BR-V
POB4
K5B4
RR4
R2
50
V-S
PKA4
K6A4
E4
25
S-V
PKB4
K6B4
M4
(Sheet 2 of 2)
223
Technician’s Handbook
Table 46: SX-200 DIGITAL Tip and Ring
Assignents (Low-power Slots)
J7 and J11
Bay 2
slots 1 to 4
Slot /
Plug
Pin
Lead Designation
Pair
Cct
26
W-BL
1
1
BL-W
27
W-O
2
O-W
28
W-G
2-J7
3
G-W
or
29
W-BR
4-J11
4
BR-W
30
W-S
5
S-W
31
R-BL
6
BL-R
32
R-O
7
O-R
33
R-G
8
G-R
34
R-BR
9
BR-R
35
R-S
10
S-R
36
BK-BL
11
BL-BK
37
BK-O
12
O-BK
38
BK-G
2
3
4
5
6
ONS or DLC
Cct
T1
1
8
9
10
11
12
Cct
T1
1
R1
R1
T2
MM1
R2
M1
T3
2
T2
R3
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
T7
T4
R4
T8
MM4
R8
M4
5
T5
R9
R5
T10
MM5
R10
M5
T11
T1
R1
2
T2
R2
3
T3
R3
4
T4
R4
M3
4
R7
T9
LS/CLASS
T3
R5
R6
7
LS/GS
6
T5
R5
6
T6
R6
7
T7
R7
8
T8
R8
T6
R11
R6
T12
MM6
R12
5
M6
SPARE
(Sheet 1 of 2)
224
Installation
Table 46: SX-200 DIGITAL Tip and Ring
Assignents (Low-power Slots) (continued)
J7 and J11
Bay 2
slots 1 to 4
Slot /
Plug
Pin
Pair
13
G-BK
39
BK-BR
14
BR-BK
40
BK-S
5
S-BK
41
Y-BL
1-J7
16
BL-Y
or
42
Y-O
3-J11
17
O-Y
43
Y-G
18
G-Y
44
Y-BR
19
BR-Y
45
Y-S
20
S-Y
46
V-BL
21
BL-V
47
V-O
22
O-V
48
V-G
23
G-V
49
V-BR
24
BR-V
50
V-S
25
S-V
Lead Designation
Cct
ONS or DLC
1
T1
Cct
LS/GS
Cct
T1
1
LS/CLASS
SPARE
2
3
4
5
6
1
R1
R1
T2
MM1
R2
M1
T3
2
R2
T4
MM2
R4
M2
T5
3
R3
T6
MM3
8
9
10
11
12
T7
T4
R4
T8
MM4
R8
M4
5
T5
R9
R5
T10
MM5
R10
M5
T11
T2
R2
3
T3
R3
4
T4
R4
M3
4
R7
T9
2
T3
R5
R6
7
T2
R3
T1
R1
6
5
T5
R5
6
T6
R6
7
T7
R7
8
T8
R8
T6
R11
R6
T12
MM6
T12
M6
(Sheet 2 of 2)
225
Technician’s Handbook
Table 47: USOC Connector Pin Designations
Pin
Color
RJ21X
RJ2EX
RJ2GX
26
W-BL
T
T
T
1
BL-W
R
R
R
27
W-O
T
E
T1
R1
2
O-W
R
M
28
W-G
T
T
E
3
G-W
R
R
M
29
W-BR
T
E
T
4
BR-W
R
M
R
30
W-S
T
T
T1
5
S-W
R
R
R1
31
R-BL
T
E
E
M
6
BL-R
R
M
32
R-O
T
T
T
7
O-R
R
R
R
33
R-G
T
E
T1
R1
8
G-R
R
M
34
R-BR
T
T
E
9
BR-R
R
R
M
35
R-S
T
E
T
10
S-R
R
M
R
36
BK-BL
T
T
T1
11
BL-BK
R
R
R1
37
BK-O
T
E
E
12
O-BK
R
M
M
38
BK-G
T
T
T
13
G-BK
R
R
R
39
BK-BR
T
E
T1
14
BR-BK
R
M
R1
40
BK-S
T
T
E
15
S-BK
R
R
M
41
Y-BL
T
E
T
16
BL-Y
R
M
R
(Sheet 1 of 2)
226
Installation
Table 47: USOC Connector Pin Designations (continued)
Pin
Color
RJ21X
RJ2EX
RJ2GX
42
Y-O
T
T
T1
17
O-Y
R
R
R1
43
Y-G
T
E
E
18
G-Y
R
M
M
44
Y-BR
T
T
T
19
BR-Y
R
R
R
45
Y-S
T
E
T1
20
S-Y
R
M
R1
46
V-BL
T
T
E
21
BL-V
R
R
M
47
V-O
T
E
T
22
O-V
R
M
R
48
V-G
T
T
T1
23
G-V
R
R
R1
49
V-BR
T
E
E
24
BR-V
R
M
M
50
V-S
SPARE
25
S-V
SPARE
(Sheet 2 of 2)
Note:
RJ21X is a standard trunk.
RJ2EX is a two-wire E&M trunk.
RJ2GX is a four-wire E&M trunk.
227
Technician’s Handbook
Table 48: Analog Bay P1 and P7 Tip and Ring Assignments
P1 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P7 for Bay 5 (480- or 456-port)
Slot
1
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
1
26
1
27
28
3
29
W-BL
BL-W
W-O
W-G
G-W
W-BR
T1
R1
T2
T3
R3
T4
T1
R1
XT2
T2
R2
T1
R1
T1
R1
TR1
E1
M1
4
30
5
BR-W
W-S
S-W
R4
T1
R1
T1
R1
T1
R1
T1
R1
2
31
6
R-BL
BL-R
T2
R2
XT2
XT1
TR1
RR1
3
32
7
R-O
O-R
T3
R3
T2
R2
E1
M1
4
3
33
8
34
9
35
10
36
R-G
G-R
R-BR
BR-R
R-S
S-R
BK-BL
T4
R4
T1
R1
T2
R2
T3
T1
R1
XT2
XT1
T2
4
11
37
BL-BK
BK-O
R3
T4
12
38
13
O-BK
BK-G
G-BK
R4
T1
R1
T1
R1
2
39
14
BK-BR
BR-BK
T2
R2
XT2
XT1
3
40
BK-S
T3
T2
E1
S-BK
Y-BL
BL-Y
R3
T4
R4
R2
M1
4
15
41
16
2
3
4
1
2
1
2
3
1
4
T1
R1
R2
T1
R1
TR1
RR1
E1
M1
T1
R1
T1
R1
TR1
RR1
(Sheet 1 of 2)
228
Installation
Table 48: Analog Bay P1 and P7 Tip and Ring Assignments
(continued)
P1 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P7 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
1
42
17
43
Y-O
O-Y
Y-G
T1
R1
T2
T1
R1
XT2
T1
R1
T1
R1
TR1
18
44
19
45
20
46
21
G-Y
Y-BR
BR-Y
Y-S
S-Y
V-BL
BL-V
R2
T3
R3
T4
R4
T1
R1
XT1
T2
R2
47
22
48
V-O
O-V
V-G
T2
R2
T3
XT2
XT1
T2
TR1
RR1
E1
23
49
24
G-V
V-BR
BR-V
R3
T4
R4
R2
M1
50
25
V-S
S-V
2
5
3
4
1
2
6
3
4
T1
R1
RR1
E1
M1
T1
R1
T1
R1
SPARE
SPARE
(Sheet 2 of 2)
Note:
For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.
229
Technician’s Handbook
Table 49: Analog Bay P2 and P8 Tip and Ring Assignments
P2 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P8 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
5
26
1
27
2
28
3
W-BL
BL-W
W-O
O-W
W-G
G-W
T5
R5
T6
R6
T7
R7
T3
R3
XT4
XT3
T4
R4
T2
R2
T2
R2
TR2
RR2
E2
M2
5
29
4
30
W-BR
BR-W
W-S
T8
R8
T5
T3
T2
T2
S-W
R-BL
R5
T6
R3
XT4
R2
6
5
31
R2
TR2
7
6
32
BL-R
R-O
R6
T7
XT3
T4
RR2
E2
7
33
8
34
9
35
10
O-R
R-G
G-R
R-BR
BR-R
R-S
S-R
R7
T8
R8
T5
R5
T6
R6
R4
M2
T3
R3
XT4
XT3
7
36
11
BK-BL
BL-BK
T7
R7
T4
R4
8
5
37
12
38
BK-O
O-BK
BK-G
T8
R8
T5
T3
T2
T2
G-BK
BK-BR
R5
T6
R3
XT4
R2
6
13
39
R2
TR2
14
BR-BK
R6
XT3
RR2
40
15
41
BK-S
S-BK
Y-BL
T7
R7
T8
T4
R4
E2
M2
16
BL-Y
R8
6
1
7
8
2
8
5
6
3
4
7
8
T2
R2
T2
R2
TR2
RR2
E2
M2
(Sheet 1 of 2)
230
Installation
Table 49: Analog Bay P2 and P8 Tip and Ring Assignments
(continued)
P2 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P8 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
5
42
17
43
Y-O
O-Y
Y-G
T5
R5
T6
T3
R3
XT4
T2
R2
T2
R2
TR2
18
44
19
45
20
46
21
G-Y
Y-BR
BR-Y
Y-S
S-Y
V-BL
BL-V
R6
T7
R7
T8
R8
T5
R5
XT3
T4
R4
47
22
48
V-O
O-V
V-G
T6
R6
T7
XT4
XT3
T4
TR2
RR2
E2
23
49
24
G-V
V-BR
BR-V
R7
T8
R8
R4
M2
50
25
V-S
S-V
6
5
7
8
5
6
6
7
8
T3
R3
RR2
E2
M2
T2
R2
T2
R2
SPARE
SPARE
(Sheet 2 of 2)
Note:
For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.
231
Technician’s Handbook
Table 50: Analog Bay P3 and P9 Tip and Ring Assignments
P3 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P9 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
1
26
1
27
2
28
3
W-BL
BL-W
W-O
O-W
W-G
G-W
T1
R1
T2
R2
T3
R3
T1
R1
XT2
XT1
T2
R2
T1
R1
T1
R1
TR1
RR1
E1
M1
1
29
4
30
W-BR
BR-W
W-S
T4
R4
T1
T1
T1
T1
S-W
R-BL
R1
T2
R1
XT2
R1
2
5
31
R1
TR1
3
6
32
BL-R
R-O
R2
T3
XT1
T2
RR1
E1
7
33
8
34
9
35
10
O-R
R-G
G-R
R-BR
BR-R
R-S
S-R
R3
T4
R4
T1
R1
T2
R2
R2
M1
T1
R1
XT2
XT1
3
36
11
BK-BL
BL-BK
T3
R3
T2
R2
4
1
37
12
38
BK-O
O-BK
BK-G
T4
R4
T1
T1
T1
T1
G-BK
BK-BR
R1
T2
R1
XT2
R1
2
13
39
R1
TR1
14
BR-BK
R2
XT1
RR1
40
15
41
BK-S
S-BK
Y-BL
T3
R3
T4
T2
R2
E1
M1
16
BL-Y
R4
2
7
3
4
8
4
1
2
9
10
3
4
T1
R1
T1
R1
TR1
RR1
E1
M1
(Sheet 1 of 2)
232
Installation
Table 50: Analog Bay P3 and P9 Tip and Ring Assignments
(continued)
P3 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P9 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
1
42
17
43
Y-O
O-Y
Y-G
T1
R1
T2
T1
R1
XT2
T1
R1
T1
R1
TR1
18
44
19
45
20
46
21
G-Y
Y-BR
BR-Y
Y-S
S-Y
V-BL
BL-V
R2
T3
R3
T4
R4
T1
R1
XT1
T2
R2
47
22
48
V-O
O-V
V-G
T2
R2
T3
XT2
XT1
T2
TR1
RR1
E1
23
49
24
G-V
V-BR
BR-V
R3
T4
R4
R2
M1
50
25
V-S
S-V
2
11
3
4
1
2
12
3
4
T1
R1
RR1
E1
M1
T1
R1
T1
R1
SPARE
SPARE
(Sheet 2 of 2)
Note:
For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.
233
Technician’s Handbook
Table 51: Analog Bay P4 and P10 Tip and Ring Assignments
P4 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P10 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
5
26
1
27
2
28
3
W-BL
BL-W
W-O
O-W
W-G
G-W
T5
R5
T6
R6
T7
R7
T3
R3
XT4
XT3
T4
R4
T2
R2
T2
R2
TR2
RR2
E2
M2
5
29
4
30
W-BR
BR-W
W-S
T8
R8
T5
T3
T2
T2
S-W
R-BL
R5
T6
R3
XT4
R2
6
5
31
R2
TR2
7
6
32
BL-R
R-O
R6
T7
XT3
T4
RR2
E2
7
33
8
34
9
35
10
O-R
R-G
G-R
R-BR
BR-R
R-S
S-R
R7
T8
R8
T5
R5
T6
R6
R4
M2
T3
R3
XT4
XT3
7
36
11
BK-BL
BL-BK
T7
R7
T4
R4
8
5
37
12
38
BK-O
O-BK
BK-G
T8
R8
T5
T3
T2
T2
G-BK
BK-BR
R5
T6
R3
XT4
R2
6
13
39
R2
TR2
14
BR-BK
R6
XT3
RR2
40
15
41
BK-S
S-BK
Y-BL
T7
R7
T8
T4
R4
E2
M2
16
BL-Y
R8
6
7
7
8
8
8
5
6
9
10
7
8
T2
R2
T2
R2
TR2
RR2
E2
M2
(Sheet 1 of 2)
234
Installation
Table 51: Analog Bay P4 and P10 Tip and Ring Assignments
(continued)
P4 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P10 for Bay 5 (480- or 456-port)
Slot
Cct
Pin
Color
Lines
CO
DID/TIE
E&M
5
42
17
43
Y-O
O-Y
Y-G
T5
R5
T6
T3
R3
XT4
T2
R2
T2
R2
TR2
18
44
19
45
20
46
21
G-Y
Y-BR
BR-Y
Y-S
S-Y
V-BL
BL-V
R6
T7
R7
T8
R8
T5
R5
XT3
T4
R4
47
22
48
V-O
O-V
V-G
T6
R6
T7
XT4
XT3
T4
TR2
RR2
E2
23
49
24
G-V
V-BR
BR-V
R7
T8
R8
R4
M2
50
25
V-S
S-V
6
11
7
8
5
6
12
7
8
T3
R3
RR2
E2
M2
T2
R2
T2
R2
SPARE
SPARE
(Sheet 2 of 2)
Note:
For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.
235
Technician’s Handbook
Table 52: Interconnect Card P19 Tip and Ring Assignments
P19 for Bay 3 or 4 (480-- or 456-port)
Slot
Cct
8
7
15
6
5
8
7
14
6
5
8
7
13
6
5
4
3
15
2
1
Pin
Color
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
W-BL
BL-W
W-O
O-W
W-G
G-W
W-BR
BR-W
W-S
S-W
R-BL
BL-R
R-O
O-R
R-G
G-R
R-BR
BR-R
R-S
S-R
BK-BL
BL-BK
BK-O
O-BK
BK-G
G-BK
BK-BR
BR-BK
BK-S
S-BK
Y-BL
BL-Y
Y-O
O-Y
Lines
CO
DID/TIE
E&M
SPARE
SPARE
T8
R8
T7
R7
T6
R6
T5
R5
T8
R8
T7
R7
T6
R6
T5
R5
T8
R8
T7
R7
T6
R6
T5
R5
T4
R4
T3
R3
T2
R2
T1
R1
T4
R4
XT3
XT4
T3
R3
T4
R4
XT3
XT4
T3
R3
T4
R4
XT3
XT4
T3
R3
T2
R2
XT1
XT2
T1
R1
T2
R2
E2
M2
TR2
RR2
T2
R2
T2
R2
E2
M2
TR2
RR2
T2
R2
T2
R2
E2
M2
TR2
RR2
T2
R2
T1
R1
E1
M1
TR1
RR1
T1
R1
(Sheet 1 of 2)
236
Installation
Table 52: Interconnect Card P19 Tip and Ring Assignments
(continued)
P19 for Bay 3 or 4 (480-- or 456-port)
Slot
Cct
Pin
Color
Lines
4
43
18
44
19
45
20
46
21
47
22
48
23
49
24
50
25
Y-G
G-Y
Y-BR
BR-Y
Y-S
S-Y
V-BL
BL-V
V-O
O-V
V-G
G-V
V-BR
BR-V
V-S
S-V
T4
R4
T3
R3
T2
R2
T1
R1
T4
R4
T3
R3
T2
R2
T1
R1
3
14
2
1
4
3
13
2
1
CO
T2
R2
XT1
XT2
T1
R1
T2
R2
XT1
XT2
T1
R1
DID/TIE
E&M
T1
R1
E1
M1
TR1
RR1
T1
R1
T1
R1
E1
M1
TR1
RR1
T1
R1
(Sheet 2 of 2)
Note:
For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.
237
Technician’s Handbook
Adding a PKM
A Programmable Key Module (PKM) provides the user with additional
personal keys for their telephone set. Four types are available: The Mitel
Networks Programmable Key Module 48 (PKM 48), the Mitel Networks
Programmable Key Module 12 (PKM 12), the Mitel Networks 5412
Programmable Key Module (5412 PKM), and the Mitel Networks 5448
Programmable Key Module (5448 PKM).
The PKM 48 provides SUPERSET 4025, SUPERSET 4125, and
SUPERSET 4150 telephone users with 48 additional personal keys; the
PKM 12 provides 12. Similarly, the 5448 PKM provides the Mitel
Networks 5220 IP Phone users with 48 additional personal keys, and the
5412 PKM provides 12. Up to two PKM 48 devices can be attached to a
SUPERSET telephone or attendant console. Up to two 5448 PKMs can
be attached to the 5220 IP Phone.
The telephone requires a SUPERSET Interface Module (SIM1 or SIM2)
to interface with a PKM. The SUPERSET Interface Module requires
programming through CDE to associate with the PKM. Similarly, the
5220 IP Phone requires a Mitel Networks 5422 Programmable Key
Module Interface Module (5422 PKM IM) to interface with a PKM.
Any connection of this set to an off-premise application, an
out of plant application, or to any other exposed plant
application may result in a safety hazard, and/or defective
operation, and/or equipment damage.
For a SUPERSET Interface Module to work correctly with a SUPERSET
4000-series telephone, the SUPERSET 4000-series telephone must
have a Boot Revision of 4.2 or greater, and the SUPERSET 4000-series
telephone must be upgraded to the latest firmware available from the
system maintenance firmware download command.The SUPERSET
Interface Module also requires LIGHTWARE 17 Release 3.0 or greater
software.
A 5422 PKM IM requires LIGHTWARE 19 Release 3.1 UR 1 or greater
software.
238
Installation
The PKM 12 and the PKM 48 are the only programmable key
modules qualified by Mitel Networks for connection to SUPERSET
4000-series telephones.
The PKM 12 is not designed to connect to a PKM 48.
The 5412 PKM and 5448 PKM are the only programmable key
modules qualified by Mitel Networks for connection to 5220 IP
Phones.
The 5412 PKM is not designed to connect to a 5448 PKM.
The SUPERSET 4025 telephone requires a power adapter for the
SUPERSET Interface Module connection. The unpowered power
adapter plugs into the interface module’s power jack.
Figure 36: PKM Connections to a SUPERSET 4025
The SUPERSET 4150 and the SUPERSET 4125 telephones come with
a power adapter. The unpowered power adapter plugs into the telephone
itself.
Figure 37: PKM Connections to a SUPERSET 4150
239
Technician’s Handbook
The 5422 PKM IM is powered by the 5220 IP Phone, which requires a
DC power adapter. The DC power adapter plugs into the phone.
Figure 38: 5448 PKM Connections to a 5220 IP Phone
Never plug a power supply into a SIM1or a SIM2 installed in a
SUPERSET 4150 or SUPERSET 4125 telephone. If you do,
you will lose the full duplex functionality of the speaker phone.
Refer to Programming an Analog Device to a SIM2 (page 117) for
instructions on adding an analog device.
240
Installation
PKM to an Attendant Console
The PKM 48 provides an attendant console user with 48 DSS/BLF keys.
Up to two PKM 48 devices can be attached.
A SUPERCONSOLE 1000 with part numbers 9189-000-300 and
9189-000-301 can directly connect up to two PKM 48 devices. Direct
connection requires a power adapter, LIGHTWARE 18 and greater
software and the purchasable MOSS System Option 102, Feature Level
1 or greater.
The attendant console (excluding the SUPERCONSOLE 1000 PN
9189-000-300 and 9189-000-301 with LIGHTWARE 18 or greater)
requires a DSS/BLF Interface unit to associate the PKM 48 devices. The
DSS/BLF Interface unit requires a power adapter, LIGHTWARE 17
Release 3.1 or greater software, and needs to be programmed in CDE to
associate with the PKM.
The SUPERCONSOLE 1000 supports the connection of
PKM 48 devices or a printer, both are not supported.
241
Technician’s Handbook
The following diagram shows the connection of two PKM 48 devices with
the DSS/BLF Interface Unit. The maximum cable length between the
DSS/BLF Interface Unit and the first PKM is 5.0 m. The maximum cable
length between the first PKM and second PKM
is 0.6 m.
Only use the modular cables that are supplied with the
DSS/BLF Interface Unit and the PKM 48 device.
Figure 39: PKM Connections to an Attendant Console
242
Chapter 6
Maintenance
Commands
Technician’s Handbook
244
Maintenance Commands
Basic Commands
Maintenance port characteristics are: 8 bits/1 start/1 stop/no parity. Baud
rates are: 300, 600, 1200, 2400, 4800, 9600, or 19,200.
Maintenance commands do not require the ESC sequence used with
CDE commands.
Entering Command Sequences
Maintenance commands are entered by selecting a softkey from a menu,
and then selecting another softkey from the subsequent menu.
Start all maintenance sequences from the Maintenance screen.
Press the DELETE key to delete the most recently entered softkey or
device number.
At the end of a command sequence, press ENTER.
Press the CANCEL softkey at any time to exit the current operation
without committing (saving) any changes, or press the ENTER softkey,
when it is available, to commit changes or initiate an activity.
For example, to show time:
Select SYSTEM from the Maintenance screen.
Select SHOW from the System screen.
Select TIME from the Show screen.
Select ENTER from the Show screen or Press ENTER at the
keyboard.
Logging In
1. Hit RETURN 4 times within 1 second,
(2 times for SX-200 LIGHT/DIGITAL) and then follow the prompts.
2. Select a Terminal Type.
3. Select an Application.
4. Enter your username.
5. Enter your password.
245
Technician’s Handbook
Logging Out
1. Press QUIT (softkey 6).
2. Press key 6 (or wait for logout timer to time out).
Displaying the Card Configuration
From CDE mode:
„
View Form 01, System Configuration
From Maintenance mode:
„
Press:
REPORTS
SHOW
CONFIG
ALL
Showing the System Identity
From Maintenance mode:
„
Press:
SYSTEM
SHOW
IDENTITY
ENTER
246
Maintenance Commands
Log Commands
Table 53: Log Level Functions
COMMAND
PARAMETER
QUALIFIER
1-SET
4-AUTOPRINT
1-ON
2-OFF
2-READ
1-NEWEST [number]
3-PRINT
2-OLDEST [number]
4-ALL
8-LOGS_TEXT*
9-TRACE_INFO*
1-NEWEST [number]
2-OLDEST [number]
4-ALL
8-LOGS_TEXT*
4-DELETE
1-NEWEST [number]
2-OLDEST [number]
4-ALL
9-TRACE_INFO*
8-STOP
* TRACE_INFO is a diagnostic tool used only by MITEL personnel.
247
Technician’s Handbook
System Commands
Table 54: System Level Functions
COMMAND
1-SET
PARAMETER
QUALIFIER
QUALIFIER
QUALIFIER
1-DATE [dd/mm/yy]
2-TIME [hh:mm]
3-PASSWORD
1-ATTENDANT
2-SUPERVISOR
3-MAINT2
4-MAINT1
7-INSTALLER
4-SPEED
1-MAINT-PORT [speed]
8-PRINTER_PORT
[speed]
8-RESET_TIME
1-AFTER_N_FLTS
2-DAY/TIME
1-MONDAY
1-TIME [hh:mm]
2-TUESDAY
1-TIME [hh:mm]
3-WEDNESDAY
1-TIME [hh:mm]
4-THURSDAY
1-TIME [hh:mm]
6-FRIDAY
1-TIME [hh:mm]
7-SATURDAY
1-TIME [hh:mm]
8-SUNDAY
1-TIME [hh:mm]
9-DAILY
1-TIME [hh:mm]
1-SYSTEM
8-CONFIRM
2-BAY (user must
enter Bay number)
8-CONFIRM
3-IMMEDIATELY
9-ALARM_THRESH
1-LINES
2-TRUNKS
3-RECEIVERS
4-PCM_CHANNELS
1-SYSTEM
8-CONFIRM
2-BAY (user must
enter Bay number)
8-CONFIRM
1-SYSTEM
8-CONFIRM
2-BAY (user must
enter Bay number)
8-CONFIRM
1-SYSTEM
8-CONFIRM
(Sheet 1 of 4)
248
Maintenance Commands
Table 54: System Level Functions (continued)
COMMAND
PARAMETER
QUALIFIER
QUALIFIER
2-BAY (user must
enter Bay number)
2-SHOW
QUALIFIER
8-CONFIRM
1-DATE
2-TIME
4-DEVICE
1-MAINT-PORT
4-DATASTN_PLID
1-BAY/SLOT/CCT
3-EXT-NUM
8-PRINTER_PORT
7-LN_APP_COUNT
8-RESET-TIME
9-IDENTITY
3-DATABASE
1-BACKUP
2-RESTORE
3-SW_RESTORE
4-SHOW_PARAM
6-TRAP_BACKUP*
7-SW-VERIFY
8-LOGS_BACKUP
9-SET_PARAM
1-DEFAULT
2-RETRIES
3-BLOCK_CHECK
4-RECEIVE
1-EOL_CHAR
2-8_BIT_CHAR
3-CTRL_CHAR
4-REPEAT_CHAR
6-PAD_CHAR
7-PACKET_SIZE
8-RX_TIMEOUT
9-NUM_PAD_CHAR
4-MONITOR
1-SMDR
2-DATA_SMDR
3-DIAGNOSTICS
1-STEP
1-STEP
2-SLOW_SCAN
(Sheet 2 of 4)
249
Technician’s Handbook
Table 54: System Level Functions (continued)
COMMAND
PARAMETER
QUALIFIER
QUALIFIER
QUALIFIER
3-FREE_RUN
2-SLOW_SCAN
1-STEP
2-SLOW_SCAN
3-FREE_RUN
1-STEP
3-FREE_RUN
7-LOGS
1-MAINT_PORT
2-SYS_PRINTERS
5-SUSPEND_PRTR 7-PRINTER_PLID
1-BAY/SLOT/CCT
3-EXT-NUM
8-PRINTER_PORT
6-QUIT
7-RESUME_PRTR
7-PRINTER_PLID
1-BAY/SLOT/CCT
3-EXT-NUM
8-PRINTER_PORT
8-RE-START
2-RESET_SYSTEM
9-STOP
7-LOGS
MORE_KEYS
1-SET_FIRMWARE
1-STATUS
1-BAY/SLOT/CCT
2-SET_TYPE
1-SS4150
2-SS4025
3-SS4090
3-EXT_NUM
4-ALL
2-DOWNLOAD
1-BAY/SLOT/CCT
2-SET_TYPE
1-SS4150
2-SS4025
3-SS4090
3-EXT_NUM
4-ALL
3 ABORT_DOWNLOAD
1-BAY/SLOT/CCT
2-SET_TYPE
1-SS4150
2-SS4025
3-SS4090
3-EXT_NUM
(Sheet 3 of 4)
250
Maintenance Commands
Table 54: System Level Functions (continued)
COMMAND
PARAMETER
QUALIFIER
QUALIFIER
QUALIFIER
4-ALL
4-FORCE_DOWNLOAD
1-BAY/SLOT/CCT
2-SET_TYPE
1-SS4150
2-SS4025
3-SS4090
3-EXT_NUM
4-ALL
(Sheet 4 of 4)
251
Technician’s Handbook
Report Commands
Table 55: Report Level Functions
COMMAND PARAMETER
2-SHOW
1-CONFIG
QUALIFIER
QUALIFIER
QUALIFIER
1-BAY/SLOT/CCT
3-EXT-NUM [number]
4-ALL
2-ALARMS
2-DEVICE TYPE
1-LINES
2-TRUNKS
3-RECEIVERS
4-PCM-CHANNELS
3-STATUS
4-ALL
0-MORE
1-BAY/SLOT/CCT
DEVICE STATUS
See Note
2-SWID
1-SW_STATION
See Note
2-SW_RECEIVER
See Note
3-SW_CONSOLE
See Note
4-SW_LINE
See Note
6-SW_DTMF_GEN
See Note
7-SW_SET
See Note
9-SW_DATA_STN
See Note
0-MORE_KEYS
1-SW_CO_TRUNK
2-SW_DID_TRUNK
3-SW_TIE_TRUNK
4-SW_DISA_TRUNK
6-SW_CAP
7-SW_TRUNK_GRP
8-SW_HUNT_GRP
0-MORE_KEYS
3-EXT-NUM [number]
4-ALL
1-CP_DWA
2-CP_DWA_MEM
3-LINK STATUS
6-MT_DWA
7-MT_DWA_MEM
(Sheet 1 of 2)
252
Maintenance Commands
Table 55: Report Level Functions (continued)
COMMAND PARAMETER
QUALIFIER
QUALIFIER
QUALIFIER
8-UP_1_PAGE
9-DOWN_1_PAGE
7-DSP
6-CHANNEL-MAP
1-LOGICAL
1-CHANNEL NUM
2-PHYSICAL
1-BAY_NUM
2-LINK_NUMBER
7-ERRORS
2-DEVICE_TYPE
1-SS3_SS4
3-DIGITAL_SETS
4-HDLC
6-DATASETS
7-CONSOLE
9-T1_TRUNK
3-CLEAR
7-ERRORS
1-BAY/SLOT/CCT
2-DEVICE_TYPE
1-SS3_SS4
3-DIGITAL_SETS
4-HDLC
6-DATASETS
7-CONSOLE
9-T1_TRUNK
3-EXT-NUM
4-ALL
8-CONFIRM
6-QUIT
(Sheet 2 of 2)
Note:
The following softkeys are presented when a SWID selection is made:
1-CP_DWA, 2-CP_DWA_MEM, 3-LINK_STATUS, 6-MT_DWA,
7-MT_DWA_MEM, 8-UP_1_PAGE, 9-DOWN_1_PAGE. Press
CP_DWA to view the device work area for the selected device.
253
Technician’s Handbook
Diagnostic Commands
Table 56: Diagnostic Level Functions
COMMAND SUBCOMMAND PARAMETER
1-TEST
QUALIFIER
QUALIFIER
1-BAY/SLOT/CCT
2-DEVICE_TYPE
1-ONS
2-LS/GS-TRUNK
3-RECEIVERS
4-JUNCTOR
7-CONSOLE
9-EM
0-MORE_KEYS
1-COV
2-LINK/CHANNEL
3-DID
4-OPS
6-DNIC
7-PRINTER_PLID
8-PRINTER_PORT
9-T1_TRUNK
0-MORE_KEYS
3-EXT-NUM
2-CLR_FEATURE
1-FORWARD
1-BAY/SLOT/CCT
2-DO_N_DISTURB
1-BAY/SLOT/CCT
3-EXT_NUM
3-EXT_NUM
3-CALL_BACK
1-BAY/SLOT/CCT
4-ALL
1-BAY/SLOT/CCT
3-EXT_NUM
3-EXT_NUM
6-QUIT
9-STOP_TEST
6-PRINTERS
0-MORE_KEYS
2-ENABLE_DIAG
1-BACKGROUND
1-BAY/SLOT/CCT
(Sheet 1 of 4)
254
Maintenance Commands
Table 56: Diagnostic Level Functions (continued)
COMMAND SUBCOMMAND PARAMETER
QUALIFIER
QUALIFIER
2-DEVICE_TYPE
1-ONS
2-LS/GS-TRUNK
3-RECEIVERS
4-JUNCTOR
7-CONSOLE
9-EM
0-MORE_KEYS
1-COV
2-LINK/CHANNEL
3-DID
4-OPS
6-DNIC
9-T1_TRUNK
3-EXT-NUM
0-MORE_KEYS
1-RANGE_B_OUT
2-ENABLE-DIAG
2-POWER-UP
1-BAY/SLOT/CCT
2-DEVICE_TYPE
1-ONS
2-LS/GS-TRUNK
3-RECEIVERS
4-JUNCTOR
7-CONSOLE
9-EM
0-MORE_KEYS
1-COV
2-LINK/CHANNEL
3-DID
4-OPS
6-DNIC
9-T1_TRUNK
3-EXT-NUM
3-BUSY-OUT
1-BAY/SLOT/CCT
2-DEVICE_TYPE
2-LINK/CHANNEL
(Sheet 2 of 4)
255
Technician’s Handbook
Table 56: Diagnostic Level Functions (continued)
COMMAND SUBCOMMAND PARAMETER
QUALIFIER
QUALIFIER
3-EXT-NUM
4-SPINE_WA
1-BAY/SLOT/CCT
5-RANGE_RTS
6-QUIT
7-DISABLE-DIAG
1-BACKGROUND
1-BAY/SLOT/CCT
2-DEVICE_TYPE
1-ONS
1-LS/GS-TRUNK
3-RECEIVERS
4-JUNCTOR
7-CONSOLE
9-EM
0-MORE_KEYS
1-COV
2-LINK/CHANNEL
3-DID
4-OPS
6-DNIC
9-T1_TRUNK
3-EXT-NUM
7-DISABLE-DIAG
2-POWER-UP
1-BAY/SLOT/CCT
2-DEVICE_TYPE
1-ONS
2-LS/GS-TRUNK
3-RECEIVERS
4-JUNCTOR
7-CONSOLE
9-EM
0-MORE_KEYS
1-COV
2-LINK/CHANNEL
3-DID
4-OPS
6-DNIC
9-T1_TRUNK
(Sheet 3 of 4)
256
Maintenance Commands
Table 56: Diagnostic Level Functions (continued)
COMMAND SUBCOMMAND PARAMETER
QUALIFIER
QUALIFIER
3-EXT-NUM
8-RET-TO-SVC
1-BAY/SLOT/CCT
2-DEVICE_TYPE
2-LINK/CHANNEL
4-JUNCTOR
3-EXT-NUM
9-DISC_TRUNK
1-BAY/SLOT/CCT
(Sheet 4 of 4)
257
Technician’s Handbook
Traffic Measurement Commands
Table 57: Traffic Measurement Level Functions
COMMAND
PARAMETER
QUALIFIER
1-SET
1-UNITS
1-CCS
2-ERLANGS
2-PERIOD
3-DURATION
4-AUTOPRINT
5-CANCEL
7-START_TIME
8-CONDENSED
1-ON
2-OFF
1-ON
2-OFF
2-SHOW
3-STATUS
3-PRINT
4-READ
6-QUIT
4-DELETE
9-STOP
258
1-TRAFFIC _RPT
3-PRINT
Index
A
Alarm
check 26
flowchart 52
ANI/DNIS incoming 131
Attendant console 110
B
Backup
database 27
log entries 58
Basic maintenance commands
245
Boot code 34
BRI installation 211
C
Cabling, peripheral interface 209
Call Forwarding - External 146
Card configuration, display 246
CFCII card 5
Changing options 36
Channel associated signaling 85
Circuit cards, replacing 62
CLASS trunks 134
Command sequences 245
Common channel signaling 85
Configuration
336 port 18
456 port 19
480 port 20
672 port 17
EL 5
LIGHT 13
SPINE 16
Configuration Rules - SX-200
EL/ML 185
Connector pin designations 226
Control 209
Control cards 202
Control Dual FIM Carrier card 5
Control Triple CIM Card Switch
Settings 209
Copper Interface Ports 213
Correcting
ground path problems 64
set / dataset problems 53
COS Option Name
SMDR-Record ANI/DNIS/
CLASS (814) 134
SMDR-Record Incoming Calls
(806) 134
COS Option Number
806 (SMDR-Record Incoming
Calls) 134
814 (SMDR-Record ANI/
DNIS/CLASS) 134
COS options 151
D
Database
backup 27
error check 26
restore 57
Decryption module 36
Decryption module error 59
Diagnostics commands 254
Dial-in trunk 127
Direct inward dial (DID)/Loop
trunk 78
DISA trunks 130
Disk drive 94
Disk drive strapping 96
Displaying the card configuration
246
DNIC rules 189
DNIS 131
DSS/BLF Interface Unit 241
E
E&M Trunk
card settings 204
259
Technician’s Handbook
Type I 80
Type V 82
E.8 error 36
EL 5
ELx cabinet 6
Enabling options 36
Entering command sequences
245
Error codes, MCC power-up 196
ID errors, correcting 59
IMAT 124
Initialization sequence 194
Interface cards, peripheral 199
IP Trunks 136
F
L
Faults
alarms, investigate 52
identifying 49
maintenance terminal 55
set / dataset 53
system not booting 51
Feature Limitations 166
FIM Carrier troubleshooting 69
FIM II 190
Firmware
commands 34
download failure 35
revision levels 34
system logs 35
upgrading 34
Flash Memory
Upgrading in SX-200 IP Node
39
Flowcharts, troubleshooting 49
Form 34, Directed I/O 111
G
General signalling & supervision
concepts 73
Getting started 49
Ground start trunk 76
Ground, System
AC voltage test 64
CO and PBX differential 65
260
problems 64
resistance test 65
I
LIGHT 13
LIGHTWARE 19 software 21
Loading new software 28
Log entries, backing up 58
Logging in 245
Logging out 246, 265
Logs commands 247
Loop Start Line/Trunk 74
M
Main Control Card IIIEL 5
Main controller 202
power-up error codes 196
Main controller card, replacing
63
Main distribution frame 210
Maintenance
commands 245
logs commands 247
port characteristics 245, 265
terminal problem 55
Maintenance Module Port 214
MCC IIIEL 5
MDF 210
Mitel options selection sheet 36
MOSS 36
Multiline sets 117
Music On Hold/Pager Unit
Pinouts 212
Index
N
Non-dial-in trunk 125
O
Options and timers, system 159
Options password 36
Options, changing or enabling 36
P
PBX - PMS interface 143
PBX and PMS cannot
communicate 92
Peripheral
cabinet, add 198
interface cabling 209
interface cards 199
interface cards, replacing 62
Pinouts for SX-200 SPINE 215
PMS
5-digit extension number 90
message - PBX to PMS 90
messages 89
programming interface 143
Pointer, meaning of 3
Power cards (EL)
high 10
low 10
PRI card
programming 120
rules 189
S1 Switch settings 190
Printer ports 111
Programmable Key Modules 238
Programming
an analog device to a SIM2
116
ANI/DNIS On Incoming
Trunks 131
attendant console 110
Call Forwarding - External 146
CLASS trunks 134
dial-in trunk 127
DISA Trunks 130
multiline sets 117
non-dial-in trunk 125
PBX PMS Interface 143
PRI card 120
printer port 111
subattendant sets 119
voice stations 115
Property Management System
89
R
Receivers 68
Remote Software Download 29
Replacing
circuit cards 62
main controller card 63
peripheral interface cards 62
Reports commands 252
S
S1 Switch Setting 205
Set Firmware, upgrading 34
SFT Port (J7) 212, 214
Show alarms 26
Show status 26
Signaling
and supervision 73
channel associated 85
common channel 85
SMDR Trunk Record definitions
42
Software, loading 28
SPINE
Module assignment 179
Peripheral Bay 16
Subattendant sets 119
Superframe 86
SX-200
336 Port 18
261
Technician’s Handbook
456 Port 19
480 Port 20
672 Port 17
EL/ML configuration rules 185
ELx cabinet 6
LIGHT 13
ML (FD) and (RM) 12
SPINE Bay 16
SX-200 IP Node
Configuration 14
Configuration Rules 191
IP Trunks 136
Programming 136
Troubleshooting 97
Upgrading 37
SX-200 RM peripheral interface
card slot assignments
210
Symbol MiNET Wireless Phones
141
Symbols 3
System
checklist 25
commands 248
correcting ID errors 59
ID mismatch 59
initialization sequence 194
is not booting 51
options and timers 159
T
T1 or PRI Trunk port (J5 and J6)
214
T1 Trunk
A&B bits 86
A-B signalling states 87
loopback 86
maximum numbers 72
signaling types 85
superframe 86
262
synchronization 84, 85
T1/E1 Module 190
Table
Hotel/Motel
COS Options 144
System Options 144
LIGHTWARE 19 system options and timers 159
PMS Circuit Descriptor 122,
143
SPINE receivers 68
typical business COS options
151
Test Line
commands 104
indicator LEDs 105
specifying equipment 104
tones 107
Testing the PBX’s PMS interface
92
Tip and ring assignments 216
Troubleshooting 49
alarm, investigate 52
disk drive 94
FIM carriers 69
getting started 49
maintenance terminal 55
set / dataset 53
system not booting 51
Trunk Signaling
answer supervision 73
digits 73
disconnect supervision 73
receipt of digits 73
seize 73
seize acknowledgment 73
stop dial 73
Trunk Test/Verify
DID 78
E&M 83
Index
Ground Start 77
Loop Start 75
T1 85
Trunks
ANI/DNIS 131
CLASS 134
Dial-In 127
DISA 130
IP 136
Non-Dial-In 125
set firmware 34
system 29
upgrading
SX-200 IP Node 37
USOC connector pin
designations 226
U
Wireless phones 141
Wrist strap 62
Upgrading
V
Voice stations 115
W
263
Technician’s Handbook
264
E-Docs Tips
Advanced Graphical User Interface Example
How do I print a procedure from the infobase?
1. In the Table of Contents, select the check box of the section that you
want to print.
2. On the File menu, click Print.
3. Click the Print Document tab.
4. Click Section.
CAUTION:Do not click all or you will print the entire infobase.
5. Click OK.
How do I export a section of the infobase to a word
processing file?
1. In the Table of Contents, select the check box of the section that you
want to export.
2. On the File menu, click Export.
3. In the Save In list, select the save location.
4. In the File name box, type a name.
5. In the Save as type list, select a file type.
6. In the Export Range list, select Checked Branches.
7. Click Export.
265
Technician’s Handbook
How do I get more information?
The documentation CD-ROM contains all of the technical information in
an electronic file called an "infobase". Folio Views, the infobase viewer,
has powerful search capabilities that let you find information quickly and
easily. Once you've found the information that you need, you can read it
online, print sections, or export segments to word processing files.
How do I search the entire infobase?
1. Click Advanced Query
2. In the Query For box, type your search criteria.
3. Click OK.
To view the next hit, click Next Hit
;
to view the previous hit, click Previous Hit
.
How do I search a section of the infobase?
1. In the Table of Contents, select the check box of the section that you
want to search.
2.
3.
4.
5.
Click Advanced Query
In the Query For box, type your search criteria.
Ensure that the Checked branches check box is selected.
Click OK.
To view the next hit, click Next Hit
;
to view the previous hit, click Previous Hit
.
266
E-Docs Tips
Notes:
267
Technician’s Handbook
Notes:
268
Download PDF