Blackberry | 7130G - RETAIL GETTING STARTED GUIDE FROM T-MOBILE INTERNATIONAL | International Services On Account User Guide

International Services
On Account
User Guide
Contents
Contents
International Services on Account 3
Step by step guide Step 1: getting ready 6
Step 2: addressing 8
Step 3: preparing your mail 9
Step 4: the paperwork 13
Step 5: despatch 15
Each of the four services explained further 16
International Standard on Account 16
International Tracked & Signed on Account 17
International Tracked on Account 19
International Signed on Account 21
Help, tips and FAQs 23
Addressing your items properly 25
Appendix A: product codes 27
2
International Services on Account
International Services on Account is made up of five separate services:
International Standard
International Economy
International Tracked & Signed
International Tracked
International Signed
Where we use the phrase “International Tracking and Signature Services”
in this User Guide we are referring to all of the last three services listed above
and where we use the phrase “International Services on Account” we are
referring to all five.
What is International Standard on Account?
International Standard on Account (previously known as Business Airmail)
is a reliable, cost effective way to send letters and parcels worldwide, using
a franking machine or account. It is offered to international business customers
at a discounted rate from our stamped retail rates.
What is International Economy on Account?
International Economy on Account (previously known as Surface Mail) is ideal
for sending heavier items, where speed is not a priority.
What is International Tracked & Signed on Account?
International Tracked & Signed on Account is a fully tracked service from
posting to delivery overseas which requires a signature on delivery. Online
delivery confirmation is provided. It is offered to international business
customers at a discounted rate from our stamped retail rates.
What is International Tracked on Account?
International Tracked on Account (previously known as Airsure®) is a fully
tracked service from posting to delivery overseas. A signature on delivery
is not obtained but electronic delivery confirmation is provided. It is available
to international business customers at a discounted rate from stamped
retail rates.
3
International Services on Account
What is International Signed on Account?
International Signed on Account (previously known as International Signed
For®) is a signed for service where a signature is taken when the item is
delivered overseas. All items are tracked until they leave the UK. It is available
to international business customers at a discounted rate from our stamped
retail rates.
Getting started
First things first – you should check that your business is able to use either
a franking machine or an Online Business Account.
Business account
If you already have a Business Account with Royal Mail, you can use this to buy
International Services on Account. To do that, simply log on to your account
pages at www.royalmail.com/businessaccount and check that you can see the
service codes for our International Services on Account (these are listed on
page 27 of this document). If you can see them then your account is set up for
our international services.
If you don’t have a Business Account with Royal Mail then you can view all the
details and request an account at www.royalmail.com/businessaccount.
Please read the terms and conditions.
Please note: you need to spend at least £5,000 per year across all Royal Mail
account services to qualify for a Business Account.
Franking machine
If you already have a franking meter then you can use it to access the
International Services on Account prices, provided that your machine holds
sufficient credit. If you don’t have a franking machine then you can buy or lease
one from any approved manufacturer.
More information is available at www.royalmail.com/franking or give us a call
on 08457 950 950 (local rate).
4
International Services on Account
How quickly will my items be delivered?
Our delivery aims for International Services on Account are:
Europe: 3-5 working days
Rest of World: 5-7 working days
All delivery aim figures are in working days, except where weeks are stated,
and exclude day of posting and Bank Holidays.
To identify which countries we classify as Europe, please see the table below.
Any countries not mentioned below are classed as Rest of World:
Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark (inc Faroe Islands and Greenland)
Estonia
Finland
France (inc Monaco)
Georgia
Germany
Gibraltar
Greece
Herzegovina
Hungary
Iceland
Ireland (Rep of)
Italy (inc San Marino and Vatican City)
Kazakhstan
Kosovo
Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Montenegro
Norway (inc Spitzbergen)
Poland
Portugal (inc Azores and Madeira)
Romania
Russian Federation
Serbia
Slovak Republic
Slovenia
Spain (inc Canary Islands)
Sweden
Switzerland
Tajikistan
The Netherlands
Turkey
Turkmenistan
Ukraine
Uzbekistan
5
Step by step guide-1
Everything you need to know, from addressing to despatching your
International Services on Account items.
Step 1: getting ready
Check what you’re sending.
Our International Services on Account can be used to send any item provided it
falls within the guidelines set out in this User Guide.
Prohibited and restricted items
There are certain prohibited items which you must not send and restricted
items which may have conditions attached to their sending.
What is prohibited or restricted varies from country to country and can
sometimes include apparently ordinary things. If you are unsure about
anything, please contact your local Royal Mail Sales Centre on 08457 950 950,
visit our website at www.royalmail.com/countriesAtoZ or refer to the provisions
of the Royal Mail General Terms & Conditions that cover prohibited materials
and restricted materials.
Dangerous items and substances
You must not send dangerous items and substances by any Royal Mail
international service. Dangerous substances include explosive fireworks,
gases, flammable liquids, toxic substances, corrosive chemicals etc.
Please note – aerosols cannot be carried by the postal network. Classifications
of dangerous items and substances may change so please check with your local
Royal Mail Sales Centre on 08457 950 950, or visit our website at
www.royalmail.com/prohibitions
International weight and size limits
Our International Services on Account are available for sending your Letters,
Parcels and Printed Papers.
6
Step by step guide-1
Items must be within certain size and weight limits. These are as follows:
What are ‘Letters’?
A Letter for the purposes of our International Services on Account is considered as anything that is:
Over the size of 140mm x 90mm
Under the size of 240mm x 165mm
No more than 5mm thick
Less than 100g in weight
What are ‘Parcels’?
A Parcel for the purposes of our International Services on Account is anything that is:
Larger or heavier than a letter
The length plus the width plus the height must not exceed 900mm
and no single dimension may exceed 600mm
For tubular or rolled packages:
the length plus twice the diameter must not exceed 1040mm but must be at least 170mm,
the greatest single dimension must not exceed 900mm but must be at least 100mm
No parcel can be heavier than 2kg
Note that where the term “Letter” or “Parcel” is used in this User Guide, the meaning above applies
and not the meaning of “Letter” or “Parcel” set out in the Royal Mail General Terms and Conditions.
Individual item weights
The maximum weight for Letters is 100g and for Parcels is 2kg. However, you can send books and
pamphlets, i.e. any papers ‘bound’ together, up to 5kg under our Printed Papers service.
Items between 2kg and 5kg in weight, which contain books or pamphlets must be marked
“Printed Papers” in the top left hand corner on the front of the item. You must not include personal
correspondence with these items.
Weight exceptions to the information above:
Ireland – only books can be above 2kg up to the limit of 5kg
Cambodia – no items above 2kg
Canada – no items above 2kg.
Items that exceed these weight limits may be sent by Parcelforce Worldwide which is a separate
service not covered by this agreement.
Parcelforce Worldwide can be contacted via their enquiry centre on
0800 22 44 66 or at www.parcelforce.com for more information.
7
Step by step guide-2
Step 2: addressing
How to address your International Services
on Account items
Please address your items as clearly as possible. Pages 25 and 26 show
sample addresses for many countries.
There are a few basic rules to follow to help us get your items to their
destination safely:
A
ll items must have a valid country on the last line of the address.
This must be in English and not abbreviated (although USA is acceptable).
There must be nothing else on the last line of the address apart from the
country name
The country should be in capital letters
Many countries operate a postcode system. A valid postcode must be
included in the address for these countries
There should be a ‘clear zone’ of 5mm around the address, with no other
information contained within the clear zone. If a window envelope is used,
the address should be 5mm clear all round from the edge of the window
It is acceptable for items to be polywrapped.
For up to date information on acceptable address formats visit www.upu.int
Apart from the addressee, no other overseas address should appear
on the item.
Return address
If you would like your undeliverable items returned, please put your UK return
address on each item and ensure there is a company identifier e.g. company
name or logo. We will return any undelivered items free of charge. A return
address to any other country is not permitted according to UPU (Universal
Postal Union) regulations.
We recommend you apply a UK return address to the outside of every item,
however you must include a UK return address if you send over 1,500 items
in a posting to a single country or over 5,000 items over a two week period
to a single country. Your items may experience delays if you fail to apply a UK
return address.
8
Step by step guide-3
Step 3: preparing your mail
Bagging your mail
Divide your mail between International Standard, International Tracking and
Signature Services, and International Economy, if necessary
Check that each item (apart from International Economy) carries the words
‘Airmail / Par Avion’. These can be printed, stamped or stickered onto your
items. Stickers can be obtained from www.royalmail.com/mailsupplies along
with all the other items mentioned in this section
For Account mail, bundle letters and printed papers by their format and
price zone. Parcels can be posted loose into mailbags. If you have more
than a bag of mail per pricing zone then please use separate a mail bag for
each zone.
For Franked Mail, put International Standard and International Economy
items into a separate white franked mail pouch
DO NOT mix inland and international mail in the same bag or pouch
DO keep any International Tracking and Signature Services separate from
other International Standard and International Economy mail
A
ttach an International Standard ‘STL’ bag label (P6138C) to International
Standard bags and trays and a P6139C International Economy label to any
International Economy mail.
If using our mail bags, they need to be secured with a standard black bag tie
(LN2). All Economy mail must be posted in mailbags.
A mail bag - including all its contents - must not weigh more than 11kg. Bags
which are heavier than this will increase the risk of our staff suffering injury.
9
Step by step guide-3
Posting
W
hen posting International Tracked & Signed items, apply the barcoded
label (P6696) to each item. Place the items in a priority service pouch
(SS950) and secure with a blue tamper-proof seal (SS956); or use a grey
bag with a black bag tie, stock item: LN2. Business Account users should
complete a Despatch Receipt (P6565) and place it in the bag or tray.
If you are posting International Tracked items, remember that the service
operates to about thirty five international destinations only. Apply the
barcoded label (P6522) to each item. Place the items in a priority service
pouch (SS950) and secure with a blue tamper-proof seal (SS956); or use
a grey bag with black bag tie, stock item: LN2. Business Account users
should complete a Despatch Receipt (P6565) and place it in the bag or tray.
W
hen posting International Signed items, apply the barcoded label (P4723)
to each item. Place the items in a priority service pouch (SS950) and secure
with a blue tamper-proof seal (SS956); or use a grey bag with a black bag
tie, stock item: LN2. Business Account users should complete a Despatch
Receipt (P6565) and place it in the bag or tray.
For all tracking and signature services, Franking customers should use
Despatch Receipt P6565. If you hand your mail over a Post Office® counter, do
not seal the bag / pouch, but have the same documentation ready.
Despatch Manager Online is a system which helps with posting larger
volumes of tracked and signature services. Call 08457 950 950 for details.
PPIs and Airmail indicators
Printed Postage Impression (PPI)
All items sent under the International Services on Account must bear a PPI or
Franked Impression.
If you are using a Royal Mail Business Account you must print or stamp a
Printed Postage Impression onto the envelope or label. This should be a ‘1’
for first class, so if you have pre-printed envelopes you can use these both for
International Standard and for first class business mail. For more information
about PPIs see www.royalmail.com/ppi
If you are using a franking machine you must select the correct service and run
your letters or labels through the machine. The services will be described as
‘International Standard, International Tracked & Signed, International Tracked,
International Signed and International Economy’.
10
Step by step guide-3
You can choose not to include the “Delivered by Royal Mail” mark within the
PPI, but you must have the delivery speed indicator.
Full details on PPIs are available at www.royalmail.com/ppi
Airmail indicator
All items must display an airmail indicator or display the words “Par Avion”.
This should be positioned as close as possible to the top left-hand corner on
the front of the item. Failure to include an Airmail indicator may result in your
items being delayed. Airmail indicator images are available at:
www.royalmail.com/internationalbusiness
Please note that Royal Mail barcode labels include an airmail indicator, and do
not need an additional airmail indicator.
Tracking labels
Each of the International Services on Account has their own barcode label
which you will need to apply to each item. For further details please see the
service specific sections of this User Guide:
page 17 for International Tracked & Signed on Account
page 19 for International Tracked on Account
page 21 for International Signed on Account.
To automate the label production and manifest creation (a manifest is list of
barcodes and service details) we recommend using Despatch Manager Online
(DMO), as this can save time and streamline the mailing operation by:
Producing barcoded address labels complete with PPI, Airmail Indicator and
return address
Eliminating the need to complete lots of paperwork
Providing a searchable record of despatches
Issuing automatic software updates
Providing an automated link to Royal Mail’s electronic billing system.
If you are interested in this software please contact us on 08457 950 950
or visit: www.royalmail.com/dmo
11
Step by step guide-3
Customs labels and declaration forms
Do I need a customs label?
If you are sending an item to a destination outside the EU, it will need a
customs label if it is either:
An item of commercial value; or
An item containing goods or gifts.
For printed materials it is advisable to add customs declaration.
For items up to and including a value of £270 attach a signed, completed
CN22 form, as shown below, to the front of the item. For items with a value
over £270 use a CN23 form in a plastic wallet (stock item code: SP 301) and
attach a commercial invoice.
Both CN22 and CN23 forms will need to be signed to certify that the item does
not contain any dangerous articles, prohibited by postal regulations (you are
responsible for checking this).
Example CN22 – For use with items up to a value of £270
Example CN23 – For use with items over a value of £270
Customs declaration forms can be ordered by contacting Royal Mail Sales
Centre on 08457 950 950, or you can download templates from our website
at www.royalmail.com/customs
Who pays customs duty?
Customs charges are the responsibility of the recipient. For current rates and
categories, please contact the Department for Business, Innovation & Skills on
0207 215 5000, and ask to speak to the relevant country desk.
12
Step by step guide-4
Step 4: the paperwork
Once you have sorted and labelled your items, ready for bagging, there are two
options to complete the paperwork needed.
Option 1 – DMO (Despatch Manager Online)
The easiest way of producing the barcoded labels and completing
the paperwork is to use DMO. Simply complete the end of day procedure.
Your mailing paperwork for the items you wish to send will be created
automatically. To find out more about DMO, visit www.royalmail.com/dmo
Option 2 – OBA (Online Business Account)
and a Despatch Receipt
OBA is a customer ordering facility available to all our Account customers. OBA
allows you to create sales orders electronically, and holds your mailing history
so you can retrieve reports and export information to perform further analysis.
To use OBA you will need to know the relevant product codes.
Please see Appendix A on page 27 for the list of codes.
Benefits of OBA include:
Streamlined ordering and online payment
Easy, yet secure access to your records
Fast and easy account management, all in one place.
For further information visit: www.royalmail.com/oba
When using OBA to complete your paperwork, you must complete a Despatch
Receipt (form P6565) which details the individual items posted by service and
their corresponding barcode. The upper copy is then placed in the priority
service pouch or mail bag. You then submit a sales order using OBA detailing
the quantity and average weight by item format and by zone for each of the
separate Tracking and Signature services.
If you have any questions about completing your paperwork, or would like to
understand which option is best for you, contact us on 08457 950 950.
13
Step by step guide-4
Work out the costs using the Rate Card
To calculate the cost of your mailing, please refer to the International Services
on Account Rate Card. This can be downloaded from the document library at
www.royalmail.com/internationalbusiness
For details of the International Services on Account product codes refer to
Appendix A on page 27.
14
Step by step guide-5
Step 5: collection
If you already have a regular daily collection from Royal Mail then International
Services on Account can be posted at the same time. To book a collection
please call 08457 950 950. Please give two days notice (there may be a fee
for this service). Alternatively you can take your mail into a Post Office® or to
a Royal Mail office. Franked mail (apart from tracked and signature services)
can also be posted into special business posting boxes located in some areas.
Order more supplies
Once you’ve completed your mailing you may need to reorder your stocks
of bags, bag ties / seals, labels and customs forms ready for your next mailing.
These are all available free of charge. Please contact your Royal Mail
Sales Centre on 08457 950 950 for more supplies or go online at
www.royalmail.com/mailsupplies
Please allow 72 hours for the delivery of stock.
15
Each of the five services
explained further
International Standard on Account
International Standard on Account (previously known as Business Airmail)
is a reliable, cost effective way to send letters and parcels worldwide, using
a franking machine or Account.
It saves you money
International Standard on Account is offered to international business
customers at a discounted rate from our stamped retail rates.
It’s easy
International Standard on Account offers an easier ordering process via Online
Business Account (OBA) and Despatch Manager Online (DMO).
Return of undelivered items
If your item cannot be delivered, it will be returned free of charge, providing
you include a return address on your item.
International Economy on Account
International Economy on Account (previously known as Surface Mail) is ideal
for sending heavier items, where speed is not a priority.
It’s easy
International Economy on Account offers an easier ordering process via online.
Business Account (OBA) and Despatch Manager Online (DMO).
Return of undelivered items
If your item cannot be delivered, it will be returned free of charge, providing
you include a return address on your item.
16
Each of the five services
explained further
International Tracked & Signed on Account
International Tracked & Signed on Account is a priority fully tracked service with a signature
taken at the time of delivery. Online delivery confirmation is also available. It is available to
selected destinations only.
It’s tracked
You’ll be able to see where your parcel is every step of the way, from arrival in the local UK
Mail Centre, despatch from the UK, arrival overseas and final delivery to the end customer (or
delivery attempt, if the customer is not at home). To track the progress of an item sent using
this service visit www.royalmail.com/trackdetails
It’s a signed service
On delivery, the item is only handed over once it has been signed for (although, please note that
we do not currently provide a copy of the signature as part of this service).
For countries where the item is delivered by GLS (General Logistics Systems, part of the Royal
Mail Group), the name of the signatory is available on their website: visit www.gls-group.eu
Then insert the barcode number of your item in the Track and Trace box.
It’s easy
International Tracked & Signed on Account offers an easier ordering process via
Online Business Account (OBA) and Despatch Manager Online (DMO).
It saves you money
International Tracked & Signed on Account is offered at a discounted rate compared
to retail prices.
It offers compensation
It offers standard compensation up to £50 and an option to buy extra compensation
up to £250.
Return of undelivered items
If your item cannot be delivered, it will be returned free of charge, tracked right back to your
local delivery office (providing you include a return address on your item).
17
Each of the five services
explained further
1. Apply an International Tracked & Signed on Account barcode label (P6696) to each item.
You must also apply a CN22/CN23 customs declaration, if appropriate, to items which are
addressed to destinations outside the EU.
2. Place all your International Tracked & Signed on Account items in either a priority service
pouch or mail bag.
3. Complete the despatch receipt (P6565), to be signed by the driver, and place the upper copy
in the priority service pouch (SS950) or mail bag. You must ensure that the despatch receipt
matches the items in the priority service pouch or mail bag.
4. Seal either the priority service pouch, using blue tamper-proof seal (SS956) or tie the mail
bag with a black bag tie (LN2) and bag label (P6668C) fully completed and affixed.
5. Where using OBA, complete the sales order and hand over to the driver together with
your mail.
In the event that the OBA sales order is not available, a Customer Collections Receipt (CCR) must
be completed and given to the driver and OBA emergency posting process followed, available at
www.royalmail.com/oba-emergency-posting
In the event you hand over your mail to the Post Office directly, repeat steps 1-3 above but
do not seal the bag.
Despatch Manager Online (DMO) checklist
1.The DMO system will produce an item barcode label with all the information needed
(barcode, PPI, return address and relevant international mailing indicators).
2.Print off and complete a collections manifest, along with a confirmed sales order.
3.Place the signed collections manifest in the priority service pouch or mail bag and hand over
to the driver.
4.Seal either the priority services pouch using blue tamper-proof seal (SS956) or tie the mail
bag with a black bag tie (LN2) with the bag label (P6668C) fully completed and affixed.
18
Each of the five services
explained further
International Tracked on Account
International Tracked on Account is a priority fully tracked service. It is available
to selected destinations only.
It’s tracked
You’ll be able to see where your package is every step of the way, from arrival
in the local UK Mail Centre, dispatch from the UK, arrival overseas and final
delivery to the end customer (or delivery attempt, if the customer is not at
home). To track the progress of an item visit www.royalmail.com/trackdetails
It’s easy
International Tracked on Account offers an easier ordering process via Online
Business Account (OBA) and Despatch Manager Online (DMO).
It saves you money
International Tracked on Account is offered at a discounted rate compared to
retail prices.
It offers compensation
It offers standard compensation up to £50 and an option to buy extra
compensation up to £250.
Return of undelivered items
If your item cannot be delivered, it will be returned free of charge, tracked right
back to your local delivery office (providing you include a return address on
your item).
19
Each of the five services
explained further
Checklist for manual postings
1. Apply Tracked barcode labels (P6522) to each item as well as CN22 or CN23
customs declaration, if appropriate, for non-EU items.
2. Place all your Tracked items in either a priority service pouch or mail bag.
3. Complete Despatch Receipt (P6565) and place an upper copy in the priority
service pouch (SS950) or mail bag. Ensure that the despatch receipt matches
the items in the bag / pouch.
The collection driver signs the customer copy as a proof of posting.
4. Seal either the priority service pouch using blue tamper-proof seal (SS956)
or tie the mail bag with a black bag tie (LN2) and bag label (P6668C) fully
completed and affixed.
5. Where using OBA, complete the OBA sales order and hand over to the driver
together with your mail.
In the event that the OBA sales order is not available, a Customer Collections
Receipt (CCR) must be completed and given to the driver and OBA emergency
posting process followed, available at www.royalmail.com/oba-emergency-posting
In the event you hand over your mail to the Post Office directly, repeat the steps
1-3 above but do not seal the bag.
Despatch Manager Online (DMO) checklist
1.The DMO system will produce a barcode label with all the information needed
(barcode, PPI, return address and relevant international mailing indicators).
2.Print off and complete a collections manifest, along with a confirmed
sales order.
3.Place the signed collections manifest in the priority service pouch or mail
bag and hand over to the driver.
4.Seal either the priority services pouch using blue tamper-proof seal (SS956)
or tie the mail bag with a black bag tie (LN2) with the bag label (P6668C) fully
completed and affixed.
20
Each of the five services
explained further
International Signed on Account
International Signed on Account is a priority service available to all countries
which are not covered by our International Tracked & Signed on Account
service. Items are tracked until they leave the UK and on delivery the item is
not handed over until it is signed for.
It’s a signed service
On delivery, the item is only handed over once it has been signed for (although,
please note that we do not currently provide a copy of the signature as part of
this service).
It’s easy
International Signed on Account offers an easier ordering process via Online
Business Account (OBA) and Despatch Manager Online.
It saves you money
International Signed on Account is offered at a discounted rate compared to
retail prices.
It offers compensation
It offers standard compensation up to £50 and an option to buy extra
compensation up to £250.
Return of undelivered items
If your item cannot be delivered, it will be returned free of charge, tracked from
arrival back in the UK right back to your local delivery office (providing you
include a return address on your item).
21
Each of the five services
explained further
Checklist for manual postings
1. Apply an International Signed barcode label (P4723) to each item.
You must also apply a CN22/CN23 customs declaration if appropriate to items
which are addressed to destinations outside the EU.
2. Place all your International Signed items in either a priority service pouch
or mail bag.
3. Complete the despatch receipt (P6565), to be signed by the driver, and place
the upper copy in the priority service pouch (SS950) or mail bag. You must make
sure that the despatch receipt matches the items in the priority service pouch
or mail bag.
4. Seal either the priority service pouch using blue tamper-proof seal (SS956) or tie
the mail bag with a black bag tie (LN2) and bag label (P6668C) fully completed
and affixed.
5. Where using OBA, complete the OBA sales order and hand over to the driver
together with your mail.
In the event that the OBA sales order is not available, a Customer Collections Receipt
(CCR) must be completed and given to the driver and OBA emergency posting
process followed, available at www.royalmail.com/oba-emergency-posting
In the event you hand over your mail to the Post Office directly, repeat the steps 1-3
above but do not seal the bag.
Despatch Manager Online (DMO) checklist
1.The DMO system will produce an item barcode label with all the
information needed (barcode, PPI, return address and relevant international
mailing indicators).
2.Print off and complete a collections manifest, along with a confirmed
sales order.
3.Place the signed collections manifest in the priority service pouch or mail bag and
hand over to the driver.
4.Seal either the priority services pouch using blue tamper-proof seal (SS956)
or tie the mail bag with a black bag tie (LN2) with the bag label (P6668C) fully
completed and affixed.
22
Help, tips and FAQs
What compensation can I claim?
Compensation can only be claimed in the event of loss or damage and is capped at £50
unless additional compensation has been purchased. Additional compensation is available
up to £250.
The maximum compensation payable when additional compensation has been
purchased for items containing coins, banknotes or currency notes, securities or
instruments payable to bearer (e.g. cheques; bankers drafts; travellers cheques) is limited
to £100 per item.
Additional compensation is not available for electronic devices such as mobile telephones,
smartphones, tablets, notebooks, personal digital assistants or Blackberrys. Therefore,
the maximum compensation payable for loss or damage to one of these electronic
devices is £50.
Claims for loss and damage should be made by completing the relevant International
Claim Form and providing all the required evidence. A copy of the form can be found at
www.royalmail.com/business/help-and-support/how-to-make-an-Account-mail-claim
Can I send valuables (ie money and jewellery) using the
International Services on Account?
Yes, Valuables must be sent using either International Tracked & Signed on Account,
International Tracked on Account or International Signed on Account .
23
Help, tips and FAQs
“Valuables” are:
i)precious metal that has been manufactured in such a way as to add value
to it, including coins used for ornament;
ii)diamonds and precious stones;
iii)watches the cases of which are made wholly or mainly of precious metal;
iv)articles similar to any of those referred to in i)- iii) above with an
intrinsic value;
v)coins and bank notes of any currency that are legal tender at the time
of posting;
vi)postal orders, cheques and dividend warrants uncrossed and payable
to bearer;
vii) unused postage and revenue stamps and National Insurance stamps;
viii) E
xchequer bills, bills of exchange, promissory notes and credit notes;
Bonds, bond coupons and any other investment certificates; and coupons,
vouchers, tokens, cards, stamps and other documents that can be
exchanged in whole or in part for money, goods or services
Please check individual country entries to ensure that the particular
destination will accept Valuables or any other valuable items you are sending
and to check whether there are any other specific requirements for sending
Valuables or valuable items to that particular country. Please visit
www.royalmail.com/personal/international-delivery/country-guides
Do you guarantee delivery?
Unfortunately not. None of the International Services on Account
is a guaranteed service with respect to tracking or delivery. Parcelforce
Worldwide, which has separate services not covered by this User Guide,
offers guaranteed delivery services. They can be contacted via their enquiry
centre on 0800 22 44 66 or at www.parcelforce.com.
Extra help for you?
For further information please visit www.royalmail.com/internationalbusiness
24
Addressing your
items properly
Here are examples of how you should address your mail, depending on where
you are sending it to:
Western Europe
Herr Franz Huber
Beethovenstrasse 12
1010 WIEN
AUSTRIA
Mr George Latsis
Alkamenou 37
117 80 ATHENS
GREECE
Sra Ana Jimenez
Mimbreras 4
03201 ELCHE (Alicante)
SPAIN
M. Emile Dubois
Rue du Diamant 215
4800 VERVIERS
BELGIUM
Mr Jon Jonsson
Einimel 80
107 REYKJAVIK
ICELAND
Fru Inger Lilja
Vasavagen 3 4tr
582 20 LINKOPING
SWEDEN
Mr Thor Nielsen
Tietgensgade 137
8800 VIBORG
DENMARK
Mr Gerard Carey
45 O’Connell Street
DUBLIN 1
REPUBLIC OF IRELAND
M. Andre Perret
Schanzenstrasse 7
3030 BERNE
SWITZERLAND
Mr Torben Raldorf
PO Box 100
COPENHAGEN
1004 VIBORG
DENMARK
Sig. Giovanni Masci
via Garibaldi 27
47037 RIMINI RN
ITALY
Mail to France
Mr Asko Teirila
PO Box 511
39140 AKDENMAA
FINLAND
M. Robert MARIN
Rue de l’Eglise
Dunes
82340 AUVILLAR
FRANCE
Mme Marie PAGE
23 Rue de Grenell
75700 PARIS CEDEX
FRANCE
Mrs F Meier
Weberstr. 2
53113 BONN 1
GERMANY
Mr P Kunde
Langestr. 12
04103 LEIPZIG
GERMANY
M. Jaques MULLER
71 Route de Longway
4750 PETANGE
LUXEMBOURG
Mr J van Dieten
Morsstr 111
2312 BK LEIDEN
THE NETHERLANDS
Herr Hans Hansen
Svingen 22
9230 BEKKEHAUG
NORWAY
Senhor Carlos Manuel Pereira
Av das A’Augsa Livres
Monte Trigo
7220 PORTEL
PORTUGAL
Rosalina Silva
R Conde Redondo 80
1192 LISBOA CODEX
PORTUGAL
When addressing mail to France,
write the surname in CAPITAL
letters.
Mail to Germany
Due to Germany’s strict
conditions for accepting mail,
when addressing your items
you must:
Use the five-digit postcode
Put the postcode before the
town name
Put the house number after
the street name.
If the above is not carried out,
your mail may be returned with
no attempt at delivery.
Mail to the Republic
of Ireland
Only Dublin has postcodes.
25
Addressing your
items properly
Mail to the Rest of World
Mr J Brownhall
264 High Street
ALLAMBIE NSW 2100
AUSTRALIA
Sr. Ronaldo Ganclaves
Av Paulista 952, Apto 16
B VISTA
01311-300 Sâo Paulo – SP
BRAZIL
Mr Yushi Morimoto
504 Kasumigaseki 1 chome,
Chiyoda-ku
TOKYO 100
JAPAN
Mr Hong Kil-Dong
100 Sejongno, Jongno-gu
SEOUL 110-050
REPUBLIC OF KOREA
(Items for the former Yugoslavia
should be addressed to the
Republic concerned).
Mr Tan Kay Hui
532 Chai Chee Road
SINGAPORE 1646
SINGAPORE
M Jan Kemr
Olsanka 18
820 01 BRATISLAVA 1
SLOVAK REPUBLIC
Dr Tzantcho Gantchev
Dimo Hadjikimov 6
1606 SOFIA
BULGARIA
Mr Joaquim Cepeda
San Antonio Abad 120 – Piso 4
06820 CIUDAD DE MEXICO
MEXICO
M. Jen Durand
150 Rue Nepeau App 5
OTTAWA ON K1P 2P6
CANADA
Mr B Parker
64 Waterloo Quay
WELLINGTON 1
NEW ZEALAND
Mr Sudhorn Yoothong
13 / 54-26 Chaeng Waltana
Road
Bang Kehn
BANGKOK 10002
THAILAND
Ana Car
Ilica 25
41 000 ZAGREB
CROATIA
Mr Jan Kalinkowski
ul Cicha 5
62-806 KALISZ
POLAND
Mr Mazhar Alkan
Iskele Caddesi 35
06101 ANKARA
TURKEY
M. Miroslav Ondevejka|
Fibichova 92
125 02 PRAGUE 3
CZECH REPUBLIC
Mr Gheorghe Petraru
Bd Golescu 38
77113 BUCHAREST
ROMANIA
Mrs L Projivalsky
252001 KIEV
Prospect F Skaryna
UKRAINE
M. Horvath LASZLO
Budapest
Kossuth u.7
1055
HUNGARY
Ivanova I.S.
Oulitsa Gagagin 7
103375 MOSCOW
RUSSIAN FEDERATION
Mr Joe Engle
1612 Dexter Street
FORT WAYNE, IN, 46805
UNITED STATES OF AMERICA
Mr Stevan Raukovic
Palmoticeva 2
11001 BELGRADE
SERBIA
Mr Bill Harrison
347 L’Enfant Plaza SW
WASHINGTON, DC,
20260-6500
UNITED STATES OF AMERICA
Mr G Kaul
27 Rue Yafo
91999 JERUSALEM
ISRAEL
26
Appendix A: product codes
Service product code
Service
Product Code
International Services on Account (previously Business Airmail)
OLA
International Economy on Account (Previously Surface Mail)
OLS
International Tracked & Signed on Account
OTC
International Tracked & Signed on Account with extra compensation
OTD
International Tracked on Account (previously Airsure)
OTA
International Tracked on Account (previously Airsure) with extra compensation
OTB
International Signed on Account (previously International Signed For)
OSA
International Signed on Account (previously International Signed For) with extra compensation
OSB
Although correct at the date this booklet went to print, from time to time services
may be added to, changed or withdrawn.
Up to date information is available at www.royalmail.com/internationalbusiness
Royal Mail, the Cruciform and the colour red are registered trade marks of
Royal Mail Group Ltd.
© Royal Mail Group Ltd 2014. All rights reserved.
27
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