Samsung | PN51E535 | Samsung Tech Talk - P.C. Richard & Son

Volume 7, Issue 7 Consumer Electronics Newsletter
July, 2012
Samsung Electronics America
Samsung Tech Talk
Your source for service information
Inside this issue:
Blu-ray Fast Tracks Coming Soon
Blu-ray Fast Tracks
Coming Soon
1
Re-Pairing the
Smart Touch Remote and the IR
Blaster
3
Assistant Manager, CE Product Support
Samsung techs have used Fast Track manuals for TVs for some time with great success.
Starting next week, Fast Track manuals will be available for all 2011 Blu-ray players. More
will be added throughout the year.
Why Use Fast Tracks?
Flat Panel Certifica- 5
tion Privileges Are
About to Expire!
GSPN Updates
Mike Vigliotti
6
New 2012 TV Prod- 8
uct Options Lists
Now on GSPN!
Fast Track manuals are a great reference for any repair technician. These short guides
give you a quick list of all the major common parts, a brief description of any existing Service Bulletins, and any hot tips that we think will help you with your repair.
Where Can I Find the Fast Track Manuals?
1. Login to GSPN http://gspn3.samsungcsportal.com/.
2. Click Knowledge on the Top tool bar.
3. Type in any Blu-ray Model.
2012 RTC TV Train- 10
ing
2012 TV Training
Now On Line on
Plus 1
12
4. Use the scroll bar to find the column labeled Service Tip (Local). If you see more than
one model, please access only the US models (ending in ZA or XA).
5. When there is a Service Tip or Fast Track available, you will see a number 1 or greater
in the Service Tip (Local) column, as in the above example. Click the number to view a
list of Service Tips or Fast Tracks.
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
Blu-ray Fast Tracks Coming Soon
continued
6. All Fast Tracks are labeled as such in the Subject column. Click anywhere on the Fast Track line to open the Fast
Track’s web page.
7. All Fast Track manuals are created as PDFs for easy viewing. On the Fast Track’s page, just click the PDF file name
under Attached Files (near the middle of the page) to download the Fast Track to your PC. An example file name is
below.
Please Send Us Your Comments!
Something you’d like to see in the Samsung Tech Talk Newsletter? If there a topic/issue we haven’t covered that you’d
like us to write about, LET US KNOW!
Please send your comments to:
training@sea.samsung.com
Page 2
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
Re-Pairing the Smart Touch Remote and the IR Blaster
Khaled Abuali
Assistant Manager, CE Product Support
Models:
LED UN**ES7500/7550/8000
PDP PN**E8000
After you have replaced the main board or the Bluetooth module in the UN**ES7500/7550/8000 or the PN**E8000, the
Smart Touch Remote and the IR Blaster Bluetooth pairing is lost and you need to re-pair them with the TV.
Pairing the Smart Touch Remote
1. Turn the TV on.
2. Point the Smart Touch Control toward the IR sensor of the TV (pairing is done using IR signals).
TIP: In LED models, the IR receiver is part of the camera/Mic module located at the top of the set.
2. Using a pin or a paper clip, press the PAIRING button located at the center of the back cover of the remote. The
LEDs at the top of the remote start blinking and the pairing icon appears at the bottom left corner of the TV screen.
3. Successful pairing is indicated by a green circle icon. Otherwise, a red X icon is displayed.
TIP: If the Smart Touch remote loses accuracy, it may need to be calibrated. Follow the steps below to calibrate the
remote.
1. Press and hold the NUMBER button for 3 seconds. The calibration starts.
2. When the calibration is done, all the LEDs on the top of the Smart Touch Control blink twice simultaneously.
Note: While calibration is in progress, do not touch the Touch Pad.
Pairing the IR Blaster
1. Make sure the IR Blaster in turned ON. (The Power Switch located on the bottom of the Blaster.)
2. Turn the TV on.
3. Hold the blaster in front of the TV IR Receiver, and then press the PAIRING button located at the bottom of the IR
Blaster. The LED at the front of the blaster starts blinking.
TIP: The blaster has 5 internal LEDs and transmits IR in 360 degrees. To communicate with the TV, It just needs to
be within line of sight of the TV IR receiver.
Page 3
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
Re-Pairing the Smart Touch Remote and the IR Blaster
continued
4. The pairing icon is displayed at the bottom left corner of the TV screen
5. Successful pairing is indicated by a green circle icon. Otherwise, a red X icon is displayed
Page 4
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
Flat Panel Certification Privileges Are About to Expire!
Technicians who obtained 2011 Flat Panel certification privileges are advised that those privileges are about to expire. If
you want to continue to order warranty LCD and PDP panels without contacting Tech Support, make sure you update
your certification to 2012 status by July 15th.
2012 Flat Panel training and the accompanying certification exam are available now at:
https://my.plus1solutions.net/clientPortals/samsung/.
Don’t wait. Take the training, take the exam, and update your certification today!
Page 5
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
GSPN Updates
Jeff Brutman
Senior Staff, Publications
We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs:
http://gspn3.samsungcsportal.com/
CE Service Bulletins uploaded to GSPN in June, 2012:
Bulletin Number
ASC20120606001
Subject
The Eco sensor, which is part of the Function Board, has been improved to achieve
better brightness sensitivity. When you
replace the Function board with the new,
improved part, you must also upgrade the
firmware.
Applicable Models
PN43E450, PN51E450, PN51E530,
PN60E530, PN43E490, PN51E490,
PN51E550, PN60E550, PN64E550,
PN51E7000, PN51E8000, PN60E7000,
PN60E8000, PN64E7000, PN64E8000,
PN51E6500 , PN60E6500
Smart Hub connection error.
ASC20120608001
For some US Internet Service Providers
(ISPs), Smart Hub may not be able to detect the country code. If the country code
is blank, the TV will generate the following
error message: “Unable to connect to the
server. Please try again later.”
2012 LED/PDP Smart TV Models. For a
complete list of models, see the Service
Bulletin.
SUBJECT: Y buffer failure
SYMPTOM: No picture, sound OK,
standby LED “on”.
ASC20120611001
Page 6
REPAIR: Confirm a Y buffer failure by
measuring the resistance across
SVC_OUTH and SVC_OUTL Replace the
Y buffer if the resistance is below 50Ω.
Upgrade to the latest firmware.
PN51E530, PN51E535, PN51E550,
PN51E6500
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
GSPN Updates
continued
Bulletin Number
ASC20120625001
Subject
The replacement panel for the PN50C540,
PN50C550, and PN50C590 has been replaced. The part number for the new replacement panel is BN96-22700A. When
you replace the original panel on one of
these models, follow the directions in the
Service Bulletin and replace it with the
new PDP panel. Use the additional parts
listed in the Service Bulletin.
Applicable Models
PN50C540G3FXZA / PN50C550G1FXZA /
PN50C590G4FXZA
To access service bulletins on GSPN, first visit http://gspn3.samsungcsportal.com/ Login using your User ID and Password. Click on “Knowledge” at the top, then “Product Info” in the left column. The Product Information menu will appear.
Click on “Service Bulletin (Local) to bring up the Service Bulletins (Local) screen. To search for a bulletin, enter the bulletin number in the Subject field on the left side of the screen, and then click the Search button on the far right. If for some
reason the bulletin does not appear, it can still be searched using the “Category” drop-down menus, the Subject field, or
the Model field. You can also try using the Search field at the top of the screen.
Samsung Electronics America
85 Challenger Road
Ridgefield Park, NJ 07660
Phone: 201-229-4251
The information in this bulletin is published for experienced repair technicians
only and is not intended for use by the public. It does not contain warnings to
advise non-technical individuals of possible dangers in attempting to service a
product. Only experienced professional technicians should repair products
powered by electricity. Any attempt to service or repair the product or products
dealt with in this information by anyone else could result in serious injury or
death. Information provided in this bulletin is subject to change or update without notice.
Page 7
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
New 2012 TV Option Byte Table Now On GSPN!
Chuck Russo
Assistant Manager, Training
The 2012 TV Option Byte Table containing the Option Byte listings for 2012 Model TVs is located on GSPN in the related Service Bulletins (Local) category.
To access the new TV Option Byte Table:
1. Log in to GSPN.
2. Select Knowledge.
3. Enter the Model code in the Enter Model Code Field on the left side of the screen.
5. Select the correct Model Code under the Search Result.
6. Click the number in the Service Bulletin (Local) column.
7. Click Option Byte Table in the Subject column.
8. Click the Service Bulletin file name under Attached Files towards the bottom of the page.
Page 8
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
New 2012 TV Option Byte Table Now On GSPN!
continued
The 2012 TV Option Byte Table includes important, up-to-date Option Byte Settings for all 2006 thru 2012 TV Models. It
is important to use this updated information and not the information listed in the Service Manuals.
IMPORTANT: For all TV models, you must check and set the Option Byte settings after you have installed a Main Board
replacement. Failure to set the Option Byte settings correctly will cause the TV to malfunction.
Page 9
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
2012 RTC TV Training
Samsung Training 2012
Being held at one of our Regional Training Centers!
For 2012, Samsung introduces a new way of training. To help you with
your demanding schedule, updated training on new 2012 TV products will
be one day long. To be eligible to attend the one day training session,
techs must have attended and successfully completed 2011 TV product
training in one of our training centers.
Samsung will still hold 3 day Basic classes quarterly. These classes are
intended for new techs who have never attended a Samsung training, or
for techs who need extra help to improve their skills.
For a limited time, we will be holding classes in our Atlanta and Los
Angeles area training centers. Act now as these classes will not be
held regularly at these locations!
Attend the in-depth, hands-on 1 day Update or 3 day Basic training at one of our RTCs!
You can reserve your seat in training by emailing training@sea.samsung.com.
You can always obtain the most up to date training list by sending an email to training@sea.samsung.com.
Additionally, TV training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/samsung/.
Training Schedule:
Date
City
Comments
July 10-12, 2012
Bensenville, IL
FE/ASC 3 day Basic Training
July 24-26, 2012
Little Ferry, NJ
FE/ASC 3 day Basic Training
July 24, 2012
Rancho Dominquez, CA
FE/ASC 1 day Update Training( Session 1)
July 25, 2012
Rancho Dominquez, CA
FE/ASC 1 day Update Training( Session 2)
July 26, 2012
Rancho Dominquez, CA
FE/ASC 1 day Update Training( Session 3)
July 27, 2012
Rancho Dominquez, CA
FE/ASC 1 day Update Training( Session 4)
July 31- August 1, 2012
Jacksonville, FL
TV Training at NESDA Convention
August 7, 2012
Austell, GA
FE/ASC 1 day Update Training( Session 1)
August 8, 2012
Austell, GA
FE/ASC 1 day Update Training( Session 2)
August 9, 2012
Austell, GA
FE/ASC 1 day Update Training( Session 3)
CLASS FULL!
Page 10
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
2012 RTC TV Training
continued
Date
City
Comments
August 10, 2012
Austell, GA
FE/ASC 1 day Update Training( Session 4)
August 14, 2012
Bensenville, IL
FE/ASC 1 day Update Training( Session 1)
August 15, 2012
Bensenville, IL
FE/ASC 1 day Update Training( Session 2)
August 16, 2012
Bensenville, IL
FE/ASC 1 day Update Training( Session 3)
August 17, 2012
Bensenville, IL
FE/ASC 1 day Update Training( Session 4)
August 28 2012
Little Ferry, NJ
FE/ASC 1 day Update Training( Session 1)
August 29, 2012
Little Ferry, NJ
FE/ASC 1 day Update Training( Session 2)
August 30, 2012
Little Ferry, NJ
FE/ASC 1 day Update Training( Session 3)
August 31, 2012
Little Ferry, NJ
FE/ASC 1 day Update Training( Session 4)
Page 11
Volume 7, Issue 7 Consumer Electronics Newsletter
Samsung Tech Talk
2012 TV Training Now On Line on Plus 1!
Jim Foster
Manager, Training/Publications
Samsung is pleased to announce that 2012 TV training certification courses are now on line. Keep your skills up to date
on our latest models. Take the courses and get certified now!
Click here to access Plus 1: https://my.plus1solutions.net/clientPortals/samsung/
The 2012 TV on-line training certification training is divided into two courses:
2012 Samsung TV Features, Network & 3D Course (Video - Released 4.30.2012) - This training covers 2012 TV product
and repair in detail. Take this to learn all you need to know to repair Samsung 2012 TVs.
2012 Samsung TV and Panel Certification Course (Video - Released 4.30.2012) - You must take this course to obtain
your Panel Authorization for 2012.
These classes are essential to maintaining your skill set on 2012 TV products. Technicians must take and pass the 2012
TV and Panel Certification Course to get panel authorization for the year.
Page 12
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