CareHawk Spec - RING Communications Inc.

CH1000 Integrated Security Communication System
Revision 2.0
© CareHawk Inc.
229 Westforest Trail • Kitchener
Ontario • Canada • N2N 3H8
Phone 519.745.2226 • Fax 519.743.8883
All Specifications are Subject to Change
CareHawk CH1000 Specification
The vendor shall provide the following documentation and service:
1.1.1. Shop drawings: 3 sets. These drawings shall include the manufacturers’
specification sheets, including all component parts.
1.1.2. As-built drawings: 3 sets. They should include up-to-date drawings including
any changes made to the system during installation. Circuit diagrams and
other information necessary for the proper operation and maintenance of the
system shall be included.
1.1.3. All material and/or equipment necessary for the proper operation of the
system, even though not specifically mentioned in the contract documents,
shall be deemed part of this contract.
2.1.1. Submit operation and maintenance data under provisions of Section <
2.1.2. Include operator instructions for each required mode of operation, routine
troubleshooting procedures, manufacturer’s operation and maintenance
manual for each item of equipment and accessory, and routine cleaning
methods and materials.
3.1.1. To establish continuity in manufacturer, system components shall be the
standard product of one manufacturer. Further, an effort shall be made to
establish common sources for equipment of all systems.
3.1.2. The work to be provided under this Section consists of furnishing and installing
all equipment, cabling, and labor required for complete, operable, new
intercommunications systems for the School <
>. These systems shall
be referred to as the LOW VOLTAGE SYSTEMS and their supplier as the
3.1.3. All empty conduit and power required for the electronic systems shall be
supplied by the electrical contractor as a complete raceway system. Return air
plenum cable shall be used as an option at the electrical contractor’s
discretion. All plenum cable shall meet all applicable local and national codes.
3.1.4. The electrical contractor shall accept bids from pre-qualified low voltage
contractors/suppliers. Prices shall reflect cost of low voltage systems as
completely installed, but the conduit or raceway for these systems should not
be included in this figure. However, if plenum cable is used, it shall be included
All Specifications are Subject to Change
in the low voltage contractor’s price. The electrical contractor’s base bid shall
include the BASE BID SYSTEMS as specified.
3.1.5. To establish single source responsibility for installation and future service of
low voltage systems, a contract or subcontract shall be issued to a single
qualified low voltage contractor. This low voltage contractor will supply and
install all the low voltage systems. Further, this contractor shall supply and
install all necessary components for complete, working, and functionally
acceptable low voltage systems.
3.1.6. The low voltage contractor must be a factory-authorized representative or
distributor of all equipment used in the low voltage systems. Further, this
contractor must have a minimum of five years of experience in the specific
application of the equipment proposed for these systems. Provide a letter
signed by an officer of the manufacturer attesting to the contractor’s direct
affiliation with the manufacturer.
4.1.1. The entire installation shall comply with all applicable electrical and safety
codes. All central equipment and additional applicable equipment shall meet
any required Underwriters’ Laboratories, US and Canadian standards.
4.1.2. All equipment with digital apparatus (microprocessors) that generate and use
timing signals at a rate in excess of 9,000 pulses per second to compute and
operate must meet Federal Communications Commission (FCC) and DOC
CSA standards C108.8 (Electromagnetic Emissions). Any non-compliant
equipment supplied or installed shall not be accepted and shall nullify the
5.1.1. The communications bidder supplying the equipment shall show satisfactory
evidence, upon request, that they maintain a fully equipped service
organization capable of furnishing adequate inspection and service to the
system, including replacement parts. The vendor shall be prepared to offer a
service contract for the maintenance of the system after the guarantee period.
The bidder shall produce evidence that they have a fully experienced and
established service organization for at least five years and proven satisfactory
installations during that time.
All Specifications are Subject to Change
6.1.1. Furnish and install a microprocessor-controlled integrated security and voice
communications system with all conduit, wire, outlets, and equipment as
shown on the drawings and as herein specified to provide a complete sound,
program distribution, and voice intercommunications system in the building.
6.1.2. Furnish and install the required number of Display Administrative Console
(DA1) with all conduit, wire, outlets, and equipment as shown on the drawings.
6.1.3. All field wiring shall be standard CAT-5 type terminated with RJ45 connectors.
Systems that do not use CAT-5 wire shall not be considered.
7.1.1. The CareHawk CH1000 is a distributed, multi-channel, microprocessorcontrolled security communication system. The system architecture shall allow
for Security Switching Cards (SS16) that contains 16 audio ports to be
remotely installed up to 2500 feet from the central cabinet. Each SS16 shall
only require one CAT5 wire run back to the central cabinet. The system shall
provide one independent intercom channels between any DA1 and
loudspeakers. One additional simultaneously operating channel shall be
provided for distribution of audio program material.
7.1.2. The system shall be capable of providing integration to third-party PBX
systems over an analog CO port, allowing operators to handle calls from
telephones connected to the PBX system, as well as DA1 telephone and
intercom calls.
7.1.3. The system shall be capable of providing individual control of inputs from and
outputs to external devices.
7.1.4. Rooms shall be equipped with call-in buttons. Call-ins from rooms shall allow
for a minimum of two priority levels. Upon arrival at the designated DA1 the
call shall be visually displayed and audibly annunciated. The system shall be
capable of accepting up to sixteen call-in devices per SS16 circuit, each with
different priorities and destination locations, over the same pair of wires.
7.1.5. The system shall have the capability for modular capacities of 128 audio ports
and 8 DA1s.
7.1.6. Systems that are not capable of being distributed on a modular basis, or are
not expandable or require replacement of any previously installed equipment
in order to facilitate expansion shall not be acceptable.
All Specifications are Subject to Change
7.1.7. The system shall be expandable in groups of 16 circuits by means of a
Switching Security Card (SS16). Each SS16 shall be installed remotely in the
area required. Each SS16 shall require only one CAT5 wire to be returned to
the central cabinet.
7.1.8. Provide, if desired by Owner, a unique pre-announce tone to sound prior to the
normal class change signal or as desired for unique events.
7.1.9. The system shall provide up to two non-restrictive, multiple input source
program distribution channels. This functionality shall be programmed and
distributed from DA1s.
7.1.10. The system shall have 64 user-assignable groups of stations for zoned audio
paging, class change signals, or program distribution, with any station
belonging to all zones, some zones, or no zone.
7.1.11. The system shall have a Class D digital amplifier with 125 Watt RMS output.
Distortion shall not exceed 0.2% at 90% load. Class B amplifiers or amplifiers
not capable of 0.2% maximum distortion will not be accepted.
7.1.12. The system shall use the industry-standard 25-volt methods of transmission.
7.1.13. Each call-in switch shall be assignable to one of two priority levels and up to
32 distinct call-in destination groups.
7.1.14. The system shall contain an integral master clock and programmer capable of
performing the following functions: Provide unlimited discrete time event entries for programming
functions based upon: A proper calendar that extends to the year 9999 The day or combination of days of the week and time on
which the event is to occur The selection of any one or any combination of 64 zones or
six outputs to be activated The selection of any one or combination of the unlimited
schedules to allow for maximum flexibility due to special
circumstances or seasonal changes The selection of 50 user-programmable event tones Any combination of time schedules shall be active
All Specifications are Subject to Change
6 The master clock shall correct compatible secondary clocks,
analog or digital or both
7.1.15. Event tones shall be programmable from a library of 25 tone types and 25
user-added wav files.
7.1.16. Provide for automatic daylight saving time adjustment with leap year
7.1.17. Provide momentary contact closures for external device operation. Provide six
inputs and six outputs from the central cabinet.
7.1.18. Inputs shall be programmable by the installer/system administrator to initiate
any desired system activity.
7.1.19. Outputs shall be programmable by the installer/system administrator to
activate during any desired system activity.
7.1.20. Display the time of day shall be in either 12- or 24-hour format at each DA1.
7.1.21. The system central processor that controls all functions and features of the
CareHawk CH1000, shall be able to continually monitor the system’s integrity.
The system shall be provided with CareHawk Settings a user-friendly PC
interface, Windows® based, for system programming and diagnostics. All
system programming shall be done through the built-in Ethernet port on the
central cabinet. The software shall support remote (off-site) system
programming through the internet.
7.1.22. The system shall be capable of being addressed on the local LAN of the
7.2.1. The system shall allow for the use of standard security devices such as PIR
sensors, magnetic contacts, and glass break sensors.
7.2.2. The system programming shall allow for an active day mode of security
sensors. This allows for sensors to trigger events and or alarms for “off limits”
areas. These events will also switch surveillance cameras on and off.
7.2.3. All security sensors interface to the system via the SS16.
All Specifications are Subject to Change
Closed-circuit Television Integration
7.3.1. The system shall support closed-circuit television (CCTV) cameras (twistedpair type) installed in user-selected locations throughout the installation site
with the installation of Camera Routing Cards CR16 into each SS16.
7.3.2. Cameras shall connect via ports located in each CR16 configured SS16.
7.3.3. Connections between the camera and SS16 port shall be via standard CAT5
7.3.4. Sixteen cameras shall be supportable by one CR16/SS16 with one live feed
per SS16 back to monitoring equipment.
7.3.5. Cameras shall be configurable to transmit video to designated locations within
the CH1000 installation site.
7.3.6. Cameras shall be installed where indicated by administrative staff.
7.3.7. Each camera port shall be programmable to transmit video upon activation of
programmable inputs, or to transmit video upon command or based on a user
programmable schedule.
7.3.8. Cameras shall transmit video upon activation of programmed inputs such as
call switch, audio level sensors, motion sensors, door contacts, glass break
sensors, or other device providing closed contacts.
7.3.9. Cameras shall transmit video on-demand as result of manual activation via
DA1, or other authorized administrative communication device; PBX
telephone, or wireless telephone.
7.3.10. Video shall be viewable on site administration’s choice of computer monitors
and video monitors, as well as recordable to administration’s choice of media,
e.g., hard drive, time-lapse video recorder.
Display Administrative Console (DA1)
7.4.1. The DA1 shall be desk-mounted or wall-mounted, and contains a matching
telephone handset with retractable coiled cord and plastic button switches,
with clearly designated touch points. The housing shall be constructed of high
impact, flame retardant, plastic. Wall terminations shall be a RJ-45 modular
telephone type jack.
All Specifications are Subject to Change
7.4.2. Features shall include: Large, easy-to-read, adjustable, 8 line by 20-character alphanumeric
backlit LCD display Menu-driven display for ease-of-operation Handset and speakerphone Numeric 3, 4, or 5 digit dialing ADSI Capable Distinctive electronic ring signals Twelve-button key pad Soft function keys RJ12 type modular connector Call queuing Telephone-style handset Hold button Off hook LED Message waiting LED 200 Speed dials
7.5.1. CareHawk Model CS50 Modular Call station Call-in switch with call, emergency call, and privacy.
Switch type: One mechanical rocker type button.
Designation: PRIVACY and CALL screened on the pushbuttons
Finish: Brushed stainless steel
Mounting: Flush to a one-gang back box no more than 2” (5.1 cm)
7.5.2. CareHawk Model CS100 Call Station Call-in switch with call and emergency.
Switch type: One silicon pushbutton non mechanical vandal resistant.
Designation: CALL screened on the pushbutton
Finish: Brushed stainless steel
Mounting: Flush to a one-gang back box no more than 2” (5.1 cm)
7.6.1. The PBX/KSU interface shall be provided through any of the eight TC1 Ports
to any PBX/KSU analog C.O. ports.
All Specifications are Subject to Change
7.6.2. The interface connection to a PBX/KSU shall be made from a TC1 to a
PBX/KSU extension to allow any system telephone to have access to the
7.6.3. The interface connection from the PBX/KSU shall be made from the PBX/KSU
extension port to an extension.
7.6.4. This shall allow PBX/KSU telephones to have access to system extension
7.6.5. This shall allow call-ins to be routed from speaker stations to the PBX/KSU
attendant console.
8.1.1. The system shall provide user-programmable room number assignment.
8.1.2. The system shall provide 3, 4, or 5-digit numeric format for architectural room
numbering and an alpha-numeric caller ID description associated with each
room in the event of a call in.
8.1.3. The dialing sequence shall incorporate full numeric capabilities as available on
industry-standard telephone key pad.
8.1.4. The DA1 shall allow the user to view the numeric room address and the caller
ID information of the calling station and the call priority (e.g., emergency,
normal). The DA1 shall use distinctive ringing patterns to annunciate the type
of call.
8.1.5. The system shall contain a minimum of 64 multipurpose zones that can be
assigned and programmed as desired between paging, program, or time
8.1.6. The system shall provide for a minimum of 25 distinct user-programmable
system tones and 25 user-added wav files.
8.1.7. The following programmable system tone events shall be available:
Emergency page pre-announce
Page pre-announce
Door tone
Intercom pre-announce
Privacy tone
8.1.8. Paging shall originate from any DA1, PBX phone dedicated paging
microphone, or program source input.
All Specifications are Subject to Change
8.1.9. The system shall include page or intercom priority over class change tones
and preprogrammed events. Class change tones occurring simultaneously
with an all page or zone page shall have priority.
8.1.10. Communications with each classroom loudspeaker shall be hands-free. The
staff member or occupant in the classroom need not operate any buttons to
reply to a call. The DA1 operator shall use the hands-free speaker phone or
handset on the DA1.
8.1.11. A mute button shall be provided on the DA1 to allow the operator to mute the
outgoing conversation as desired.
8.1.12. All audio functions in the system shall operate within the following priority
scheme: A lower priority function shall not interrupt a higher priority event. A lower priority event shall be interrupted by a higher priority event. Interrupted lower priority functions (automatic) shall be restored after
conclusion of the higher priority function. If an event is initiated while
a page is occurring, the event shall be delayed until the page is
8.1.13. Telephone conversations shall not be interrupted by the above listed functions.
8.1.14. The system shall allow each loudspeaker to be a member of up to 64
multipurpose zones.
8.1.15. In rooms provided with a privacy switch, the system shall incorporate all
necessary circuitry to prevent overhearing conversations in any room
equipped with a loudspeaker. The privacy switch shall have a visual indicator
to confirm the privacy setting. The DA1 shall provide the user with an
indication that the classroom privacy switch is in the privacy mode.
8.1.16. The caller shall be able to change a normal call-in to an emergency call at any
8.1.17. The system shall distinguish between an emergency call and a normal call
from any station, and automatically route each type of call-in to a DA1.
8.1.18. The system shall also include provisions to allow call-in coverage to be
redirected to an assigned coverage group manually (using call forwarding).
8.1.19. Normal and emergency priority levels shall provide a distinctive call-in ring with
a programmable cadence.
8.1.20. Calls routed to the appropriate DA1 destination group’s call-in queue shall be
placed in the order of priority and time of origination. When a call-in occurs to
All Specifications are Subject to Change
a specific call destination group, the call-in shall ring at all DA1s in the
assigned group. Any telephone within the group shall be able to answer the
call. Telephones not within the call group can also answer using a dial code.
The call-in then shall be answered at any DA1 by dial code.
8.1.21. Calls routed to the DA1 shall display the incoming caller’s room number along
with the total number of calls within the call-in queue. Calls can be scrolled by
the DA1 using the arrow keys for selective answering of intercom calls. If the
DA1’s queue has a high priority or emergency call-in present a calling
telephone shall receive a busy signal.
8.1.22. When a system port is dialed from the DA1, the dialed number and caller ID
information shall appear in the DA1 display window.
8.1.23. DA1 calls to other telephones shall ring the appropriate telephone and be
connected when the called party goes off-hook.
8.1.24. The system shall allow any telephone to place an emergency voice paging
8.1.25. The DA1s shall be capable of, but not restricted to, the following: Extension-to-extension direct dialing Extension-to-speaker station direct dialing Call on hold Call transfer Paging Tone distribution Preprogrammed speed dialing Call forwarding
8.1.26. A group of loudspeakers shall be temporarily excluded from receiving time
tone signals, non-emergency page, or program distribution by designating the
desired stations as excluded stations from a preprogrammed zone.
8.1.27. The system shall allow a group of loudspeakers to be permanently excluded.
8.1.28. The system shall provide for an editing and review routine to permit the user to
change and edit time events, zones, and schedules.
8.1.29. The system shall allow pre-selected program material to be distributed
according to preprogrammed schedules.
8.1.30. The DA1 shall provide the following functions and features:
All Specifications are Subject to Change
12 User-programmable architectural room number assignment using
three, four, or five digit numeric, direct dialing number assignment.
Any DA1 shall direct dial any other telephone, loudspeaker, or group
of loudspeakers. The DA1 shall employ state-of-the-art hard plastic switches requiring
no mechanical or spring contacts. The switches shall provide the
operator with positive feel and tactile response, and shall be sealed
and impervious to moisture or liquids. The DA1 shall be equipped with a large adjustable 8 line by 20
character backlit LCD alphanumeric readout that provides the
following: Queuing of calling room numbers and telephones along
with caller-ID information Displaying calls waiting sequentially, no limit to number
of calls Displaying emergency, priority, and normal calls, first in
order of priority, and then by order received Displaying the numeric room number and caller ID
information of the calling station, telephone, or call-in
Displaying time, day, and date when phone is not in use Display menus to allow selection of zones, program
sources, and other user functions without the use of long
numeric codes. A standard telephone handset with a coiled cord shall be provided to
allow private two-way communications with other telephones. The DA1 shall provide two modes of communication to classroom
loudspeakers. Communications shall be via handset or
speakerphone. Call-ins shall be answered by picking up the handset.
All Specifications are Subject to Change
13 Call-in from DA1s or classroom call-in buttons shall be displayed in
the following manner: The first call entered shall appear in the display window
of the responsible DA1s, which shall display the dial
number and caller ID information of the calling station. Any number of calls shall be stored in memory, up to the
total capacity of the system with the quantity of those calls
waiting displayed at the DA1. Normal and lower level calls shall annunciate with
different cadence compared to emergency calls. Calls shall
sort and stack automatically according to the
preprogrammed priority level assignments. Each incoming
call shall be automatically registered first in order of priority,
then by order placed. Calls that have been upgraded by the caller shall
automatically move to the emergency level and appear in
proper sequence. High priority level calls shall annunciate with a faster
ring cadence. Emergency calls are distinguishable from normal calls
by designation and unique cadence pattern. Attendant shall
visually or audibly determine whether the call-in from a
classroom is an emergency or normal call-in. A DA1 shall have the ability to forward its call-in coverage to other
DA1s. All functions such as all page, zone page, and other
programmed functions shall be available to all DA1s. It shall be possible to manually activate and sound the time tone
event signal to any of the 64 multipurpose zones from any DA1.
A program menu shall be provided on each DA1 for selection
and distribution of each of the program channels to classroom and
other loudspeakers.
The program channels shall be distributed via the DA1 to a
room or rooms, corridor loudspeakers, paging zones, or all rooms.
Changes to the distribution of the programs shall be initiated
while program distribution is already in progress.
All Specifications are Subject to Change
Provide capability for any DA1 to transfer a call to another DA1.
8.1.31. Each classroom port shall be programmed with a 3, 4, or 5 digit numeric dial
number and caller ID information. Each classroom shall be equipped with up
to eight call-in switches per port. Two user-programmable priority levels are
available to each room call-in button and up to 32 call-in destination groups.
8.1.32. To place a normal call, momentarily press the call button. To upgrade to an
emergency call, press the call button twice with in two seconds.
8.1.33. Normal calls shall be automatically upgraded (at any time) to an emergency
call by pressing the call button for twice with in two seconds.
All Specifications are Subject to Change