Vodavi | TALK PATH | Specifications | Vodavi TALK PATH Specifications

Te chnical Manual
Issue 2 - May 2004
CD P/N: 250-14
Issue
Release Date
Changes
1
12-98
Initial Release
1a
9-02
Statements have been added for clarification purposes.
2.0
5-04
» Voice Messaging illustration on page 3-3 has been revised.
» Formatting changes have been applied.
» Product name was changed to: Vodavi TalkPath Voice Processing System.
Copyright © 2004 VODAVI Communications Systems, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Communications Systems, Inc.
Any unauthorized reproductions, use or disclosure of this material, or
any part thereof, is strictly prohibited and is a violation of the Copyright
Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI Communications Systems Inc. reserves the right to make
changes in specifications at any time and without notice. The
information furnished by VODAVI Communications Systems, Inc. in this
material is believed to be accurate and reliable, but is not warranted to be
true in all cases.
TalkPath™ is a trademark of VODAVI Communications Systems, Inc.
set/2004
Warranty and Software License
Important Notice: The Digital Voice Processing System in this package contains software that is
proprietary to Vodavi Communications Systems and is licensed to the end-user by VODAVI
Communications Systems. By using the Digital Voice Processing System, you are agreeing to be
bound by the terms and conditions of the Software License printed on the reverse. You should read
the Software License carefully and discuss this with the end user. If you do not agree to be bound by
it, please notify us in writing within ten (10) days of receipt of your Digital Voice Processing System.
Limited Warranty and Disclaimer: Vodavi Communications Systems warrants that the Digital Voice
Processing System, including the Software licensed on the reverse, shall conform to VODAVI's written
specifications therefore and will be warranted against defects in material and workmanship for a
period of twelve (12) months from date of shipment from its U.S. warehouse to Customer (warranty is
determined based on the date the Bar Coded, serialized product ships from the warehouse) provided
that the Digital Voice Processing System receives normal service and maintenance during the warranty
period. VODAVI's obligation under this warranty shall be limited to the repair or replacement of any
Digital Voice Processing System or Software, or part or component therof, which may prove defective
under normal and proper use and servicing during the warranty period. This warranty shall not apply
to any Digital Voice Processing System or Software, or part or component thereof, which has been
subject to improper handling, lightning damage, power surge, accident, negligence, alteration, abuse,
or misuse. EXCEPT AS STATED ABOVE, VODAVI SHALL NOT BE LIABLE FOR THE BREACH OF ANY
WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR FOR ANY DAMAGES OR OTHER
OBLIGATION OR LIABILITY ARISING OUT OF OR ON CONNECTION WITH THE SALE,
INSTALLATION, USE OR SERVICING OF THE DIGITAL VOICE PROCESSING SYSTEM OR SOFTWARE.
IN NO EVENT SHALL VODAVI BE LIABLE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, OR ANY OTHER DAMAGES WHETHER ARISING FROM CONTRACT LAW, TORT OR
OTHERWISE, NOR SHALL ANY RECOVERY OF ANY KIND AGAINST VODAVI COMMUNICATIONS
SYSTEMS BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DIGITAL VOICE
PROCESSING SYSTEM.
Warranty Claims: To receive warranty service, contact VODAVI Customer Service.
PLEASE NOTE that the installing company (qualified interconnect) is responsible for any transaction
involving material return for repair. The distributor (supply house) should never become involved in
any such procedure. The installing company will always deal directly with VODAVI for repairs.
Post-Warranty Repairs: After the Warranty Period has expired, Vodavi Communications Systems shall
provide repair and replacement service for your Digital Voice Processing System in accordance with the
procedures and charges set forth in the VODAVI CUSTOMER SERVICE POLICY, a copy of which is
available upon request.
Software License
By opening this package and placing this system into service, you indicate your acceptance, and the
acceptance of the purchaser/user of the software included in the system (the "Software"), of the
following terms and conditions. Therefore READ THIS CAREFULLY and discuss with the user of the
system before operating the Software.
Grant of License: Vodavi Communications Systems (of Scottsdale, Arizona) is licensed to sell, use and
sublicense the Software, and hereby grants Customer a non-transferable, non-exclusive sublicense to
use the Software for its own purposes on a single computer system only. Title and ownership rights to
the Software and Technical manual shall remain at all times in Vodavi Technology, Inc. No other rights
to use the Software are implied.
Proprietary Materials: The Software is proprietary to and constitutes trade secrets of Vodavi
Technology, Inc. and the Technical Manual is proprietary to and constitutes trade secrets of Vodavi
Technology, Inc. All applicable rights to patents, copyrights, trademarks, and trade secrets in the
Software and Technical Manual are and shall remain in Vodavi Communications Systems. Customer
shall use utmost diligence to protect the trade secrets and other proprietary rights of Vodavi
Communications Systems in the Software and Technical Manual from disclosure to third parties.
Customer shall also promote compliance by agreement or instruction with the terms and conditions of
this License by employees or others with access to the Software and Technical manual.
Modification and Copies: Customer may copy the Software for back-up and archive purposes only.
However, Customer may not make copies of any portion of the Software to give, sell, sublicense, or
otherwise transfer to any third party, unless (i) such third party acquires all or substantially all of
Customer's assets, (ii) Customer obtains the approval of Vodavi Communications Systems, in writing,
and (iii) Customer retains no copies of the Software. Customer may not copy the Technical Manual.
The transferee must agree in writing to terms and conditions specified by Vodavi Communications
Systems, including execution of a software license and payment to Vodavi Communications Systems of
a customary inspection fee, to be granted the right by Vodavi Communications Systems to use the
Software.
Indemnification: Vodavi Communications Systems agrees that, if notified promptly and given sole
control of the defense and all related settlement negotiations, it will defend customer against any claim
based on the allegation the Software infringes a valid patent, copyright or trademark, and will pay any
resulting cost, damages and attorneys' fees awarded by a court with respect to any such claim against
Customer. Vodavi Communications Systems shall have no obligations hereunder where Customer has
modified the Software or used the Software in combination with software or equipment not provided
by Vodavi Communications Systems. If any Software becomes, or in Vodavi Communications Systems'
opinion is likely to become, subject of such claim of infringement, Vodavi Communications Systems
will, at its option and expense, either procure rights for Customer to continue using the Software, or
replace or modify the Software to provide non-infringing software that performs substantially similar
functions to the original Software. Upon failure of the foregoing provisions, Vodavi Communications
Systems will refund the purchase price of the Digital Voice Processing System less a reasonable
allowance for use. THE FOREGOING STATES THE ENTIRE LIABILITY OF Vodavi Communications
Systems FOR INFRINGEMENT BY ANY SOFTWARE PROVIDED WITH THE DIGITAL VOICE
PROCESSING SYSTEM.
Termination of License: Use of the Software on any equipment other than for which it was obtained or
authorized, or any breach of the provisions of this License shall automatically terminate this License.
Upon termination of this License, Customer shall immediately discontinue all use of the Software and
shall destroy all copies of the Software.
Contents & Tables
i
Contents
1 - Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Digital Voicemail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Company Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
E-Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Fax Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Product Replacement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
User Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Information For This Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Telephone Company Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Repair Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
2 - Installation
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Unpacking Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Installing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Placement and Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Connecting Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Connecting Serial Cable or Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Selecting Phone System Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Vodavi Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Phone System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Phone System Programming and Voicemail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Optional Station Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
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Contents & Tables
3 - Feature Operation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Some Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Voice Messaging Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Smart Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Record Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Sending A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Reply To Sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Personal Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Guest Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Voice Note Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Create an Information Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Modify an Information Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Add a New Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Modify an Existing Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Automated Attendant Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Automated Attendant Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Call Transfer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Issue 2 - May, 2004
TalkPath - Digital Voice Processing System Technical Manual
Contents & Tables
iii
4 - Online Administration
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Record Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Edit Menu Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Edit System Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Edit Mailbox Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Mailbox Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Reset the Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Change the Mailbox COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Recover Deleted Messages from a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Add a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Delete a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Distribution List Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Add a New Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Delete a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Edit a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Broadcast Message Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Listen to Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Create New Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Cancel a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Set Up Voice Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Select a Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Functions and Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
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Issue 2 - May, 2004
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Contents & Tables
5 - Laptop/PC Administration
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Install Laptop/PC Admin Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Connect Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Communicate With the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Run Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Laptop/PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Software Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Create Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Delete Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Edit Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Message Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Maintenance Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Notification Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Auto Attendant Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Insert Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
Delete Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Time Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51
Insert Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52
Delete Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52
Edit Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53
Voice Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57
Reset Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Shrink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Pull-Down Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
Setup Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64
Advanced Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71
Edit Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72
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6 - Upgrading
Upgrading Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Prepare Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Access Line Card Mounting and Install Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Generic Upgrading Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
7 - Technical / Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
LED Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Normal LED Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Other Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Looking at Boot Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Boot Up Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
ECom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Com Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Shut Down and Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Parking the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Executing DOS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Transferring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Backing Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Restoring System Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
System Reinitialize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Debug Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Viewing the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
A - Common Registry Variables
The Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
REGADD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
REGLIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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B - Command Files
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Command File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Quick Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Technical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Predefined Command Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Modifying Command Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
C - Installation Forms
D - System Log and Error Messages
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
System Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Log Interpretation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Log Interpretation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Menu Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
Error List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
System Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
Index
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Figures
Voice Processing System - Front & Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Wall Mounted Digital Voice Processing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Voice Message Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Record a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Change a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Record Standard Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Retrieve a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Other Message Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Prepare a Message to Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Record Message Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Mailbox to Receive Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Send Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Reply to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Re-record Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Set the State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
State Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Set Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Message Notification Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Message Notification Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Send Message to Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Add / Delete Mailbox Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25
Delete a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Delete a Personal List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27
Create a Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Send a Guest Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Note Pad Information Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Create an Information Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Add, Change, or Delete a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Add an Entry to an Information Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Modify or Delete an Information Group Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Access Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Call Transfer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Modem Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Modem Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Modem File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
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Dial Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Hangup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Phone System Configuration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Admin Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Remote System Not Responding Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Subscribers Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Create Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Delete Subscriber Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Edit Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Subscriber Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Class of Service Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Create New Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Class of Service General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Class of Service Message Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Class of Service Maintenance Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Class of Service Notification Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Class of Service Auto Attendant Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Menus Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Create New Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
Delete Menu Confirmation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
Edit Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Key Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
Time Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51
Create New Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52
Delete Time Control Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52
Edit a Time Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53
Define Time Control Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
Voice Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57
Edit Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Select Phone System Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62
Configuration Warning Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62
Comm Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63
Modem Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64
Modem Quick Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65
Modem Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66
Modem Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69
Phonebook Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69
Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-70
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Delete Phonebook Entry Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-70
Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71
Registry Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72
Registry Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73
System Reboot Warning Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74
Set Unit Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75
Default Phone System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75
Shutdown Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-76
Reports Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77
Log Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79
Help About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80
Current Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
ECom Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Com Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8
Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Hello Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Protocol Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Select Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Batch Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Protocol Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
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Contents & Tables
Tables
Vodavi Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Editing System Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Functions and Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Hardware Kit Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Module Debug Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Common Registry Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Command Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Quick Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
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TalkPath - Digital Voice Processing System Technical Manual
1 Introduction
Overview
The Talkpath Voice Processing System is a standalone, compact, full-featured PC-compatible
voicemail system that supports one company. It is a self-contained system, designed for easy
installation.
The Talkpath Voice Processing System unit connects directly to the following Vodavi phone
systems:
❐
❐
❐
❐
DVXPlus Mach I
DVXPlus II
DVXPlus III
DVXPlus IV
Quick Start
To install the Talkpath Voice Processing System as quickly as possible, follow these steps:
1
Hardware Installation:
See Section 2 for instructions on unpacking , installing, and phone system requirements
for the Talkpath Voice Processing System unit.
2
Select Phone System:
The Talkpath Voice Processing System must be configured for your particular phone
system. There are two configuration methods:
Telephone-based administration (see Section 4).
Laptop/PC-based administration (see Section 5).
Set the Date and Time:
❐
❐
3
Refer to Section 4 or Section 5 for instructions on setting the Talkpath Voice Processing
System date and time.
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Introduction
System Unit
System Unit
The following graphic shows the front and back panels of the Talkpath Voice Processing System.
❐
When lit, the red LEDs on the front panel indicate system status, port configuration, and
boot sequence.
If the LEDs do not match the port count, refer to Section 7
Technical / Troubleshooting
NOTES
- FRONT PANEL -
LED Indicators
- BACK PANEL Battery
Access Panel
Power
Adapter Plug
RS-232
Serial Port
Port
Jacks
Figure 1-1. Voice Processing System - Front & Back Panels
❐
❐
The AC adapter supplied with the system connects to AC power. The RS-232 serial port is
available to connect to a PC, laptop or a customer provided 9600 bps or better modem.
Four or eight line connectors connect the Talkpath Voice Processing System to a
supported phone system. On 2-port systems, there are four jacks: 1 and 2 are active, jacks
3 and 4 are inactive. On 6-port systems: jacks 1-6 are active, jacks 7 and 8 are inactive.
For the unit to operate, port 1 MUST be connected.
NOTES
❐
Plugging a single line port into the Digital voicemail
system can damage the equipment
The battery compartment holds eight AA alkaline batteries that retain the system clock in
case of a power failure (batteries are not included).
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System Unit
Product Features
The Talkpath Voice Processing Systems contain a rich feature set and has high storage capacity. It
is wall-mountable and completely self-contained (no monitor or keyboard required). Talkpath
Systems also feature laptop/PC administration through a serial port, and modem support for
remote administration. An external modem must be provided by the customer.
Benefits of the Talkpath Voice Processing System include:
Economical compared to conventional PC platforms
❐ Pre-configured software saves installation and setup time
The Talkpath Systems are equipped with 8 LED indicators. When the system is on, these lights are
lit. When operating correctly, the number of lit LED indicators corresponds to the port size (e.g., 6
LEDs for a 6-port, 2 LEDs for a 2-port, etc.) When a call comes in, the line handling the call blinks,
then lights steady again when the call terminates.
❐
Digital Voicemail Features
Digital system features also include:
❐
❐
Reduced equipment costs by eliminating SLT equipment requirement
The telephone system and voicemail system have date/time synchronization.
The voicemail system requests the date and time from the telephone system. If the
voicemail system is more than the value of the Registry parameter DVMTimeDiff minutes
out of sync with the telephone system, the voicemail system adjusts the date and time. The
system then shuts down and restarts with the new date and time. The default value for
DVMTimeDiff is 00:05:00 or 5 minutes.
The telephone system displays the number of messages in a mailbox. On a display phone,
the system shows the number of urgent new, new and saved messages. The display shows:
VM MESSAGES XXX-YYY-ZZZ
11/28/05
04:00a
❐
❐
Where:
XXX = number of new urgent messages
YYY = number of new messages
ZZZ = number of saved messages
One Touch Record or Record on the Fly provides a means of recording telephone
conversations into your voicemailbox.
Answering machine emulation monitors a caller recording a voicemail message into a
mailbox. While the caller is recording, you may connect to them or let them finish leaving
the messsage undisturbed.
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1-4
Introduction
Company Contact
❐
Caller ID/ANI information displays on the telephone display as each message plays and
remains with voicemail messages. When retrieving the message, press [60] to dial the
number with the voicemail message. When caller ID/ANI is available, the display shows:
XXX-XXX-XXXX
YYYYY
xxx-xxx-xxxx = telephone number & yyyyy = name associated with the telephone number
When there is no caller ID/ANI information, the display shows:
Outside Call
❐
❐
Smart Transfer features let the system quickly determine if a station is Busy, Do Not
Disturb, or Out of Service. This transfers calls quickly and efficiently, routing the caller to
the correct location.
Park and Page features provides a means to let external callers reaching a mailbox be
placed into a system park location, then have the voicemail system places an external
page to announce the holding party.
Company Contact
This section contains product support information. Please use this information to contact Vodavi
Communications Systems.
E-Mail Support
For e-mail support, contact our technical services department.
Phone Support
If you encounter a problem you cannot solve, call Vodavi Communications Systems Technical
Support, Monday through Friday, during the hours of 6:00 am - 5:00 p.m. PT. Follow the
instructions to reach the appropriate support department.
Fax Support
Use our fax line for sending registration or support information.
Product Replacement Program
Should the Talkpath Voice Processing System be found defective in materials or workmanship as
stated in the Limited Product Warranty, please contact Vodavi Communications Systems, Inc. for
a return authorization. You will then receive a return authorization number and instructions on
returning the defective product for replacement.
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Introduction
1-5
FCC Information
FCC Information
User Responsibility
Should the need arise in the future, the telephone company will call the user and request the
following information for any terminal equipment being connected to the Public Switched
Telephone Network:
Information For This Equipment
Manufacturer: Vodavi Communications Systems, Inc.
❐
Model Number: (unit label)
OKT-2(2 port)
OKT-4 (4 port)
OKT-6 (6 port)
OKT-8(8 port)
❐
❐
These units have passed and are in compliance with FCC regulation CFR47 Part 15.
Jack(s) that may be used with the unit: RJ-11
Registration
Note that FCC registration does not constitute an expressed or implied performance guarantee.
Only the manufacturer's warranty set forth in this booklet covers the unit performance.
Telephone Company Rights and Responsibilities
If your unit causes harm to the Telephone Network, the telephone company may discontinue
your service temporarily. If possible, they notify you in advance. But, if advance notice is not
practical, you are notified as soon as possible. You have the opportunity to correct the situation
and you will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operation, or procedures
that could affect the proper functioning of your unit. If they do, you will receive advanced
notification so you may maintain uninterrupted service.
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Introduction
FCC Information
Repair Instructions
If you experience trouble with the unit, follow the procedure below:
Determine whether the problem is with your unit. If the problem is in your unit, refer to these
guidelines for obtaining service:
❐
❐
If the unit is covered by the manufacturer's warranty, follow the procedure set forth in the
warranty (purchaser's responsibility) for obtaining repair or unit replacement.
If the unit is no longer covered by the manufacturer's warranty, you may return the unit to
the manufacturer for repair or refurbishment. You are billed for any repairs.
Manufacturer's policy and procedure on repair and refurbishment is available upon
request by writing or calling:
Vodavi Communications Systems, Inc.
4717 East Hilton Avenue
Phoenix, AZ 85034
MRA: 800-825-4020
FAX: (602)443-6102
Repair to this equipment can be made only by the above manufacturer and its authorized
agents, and by others who may be authorized by the FCC. Any product received without the
MRA number and proper paperwork will be returned freight collect. Call or fax us for a return
authorization number.
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Talkpath - Digital Voice Processing System Technical Manual
2 Installation
Hardware Requirements
To install the Talkpath Voice Processing System, the following hardware is required:
❐
❐
❐
❐
❐
4 6/32 x 1 inch long screws (1 inch long #6 wood screws may also be used) and the
applicable wall anchors to mount the voice processing system to the wall.
Screwdriver
Phone switch
Power connector supplying 110V AC
8 AA alkaline batteries (not supplied)
Unpacking Unit
When unpacking the unit, be sure you have:
❐
❐
Talkpath Voice Processing System unit
Power supply
Figure 2-1. Low Voltage Power Supply
❐
❐
❐
Windows Administration diskette
9-pin null modem cable for laptop/PC administration
Talkpath Voice Processing System manual
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Installation
Hardware Installation
Hardware Installation
Installing Batteries
Vodavi suggests installing eight AA alkaline batteries so if power is shut off, the system properly
retains the date and time. In an unpowered unit, the eight AA alkaline batteries last
approximately eight weeks. In a powered unit, they remain unaffected.
The battery compartment has pull-tabs attached. Pull them to open the battery compartment.
With the battery tray open, insert the batteries, slide the tray in, then snap the tabs shut.
Installing the batteries in the Digital Voice Processing System
unit incorrectly can cause permanent damage to the unit.
NOTES
Vodavi has made every reasonable effort to ensure that this product works in most business
environments. However, there may be some environments (RFI and EFI) in which this product
may not work properly. In such cases, it is the responsibility of the installer to take the necessary
actions to correct the situation.
Placement and Mounting
Place the Talkpath Voice Processing System on any sturdy, flat surface, or wall mount it using the
screw slots located on the bottom of the unit. Wall mounting is preferred for safety reasons. The
units can be stacked.
Unit must be oriented with ventilation slots on top and bottom. Screw slots allow one
orientation. Position the unit so the LEDs are not blocked from view. If a console or PC is
permanently connected, a screw-lock connector is recommended.
For wall mounting, two upper holes and two lower holes are 8 3/8 inches apart, and the distance
between the upper and lower holes is 12 1/2 inches. Mount the screws to the wall first, then
position the voice processing system unit onto the screws. Insert the screws far enough into the
wall far enough that when the unit is mounted onto them and slid down, the unit holds securely
and safely to the wall. Do NOT open the case to tighten the screws because the lid cannot be
reinstalled.
Do NOT move or mount the system while it is powered. Make sure
there is two inches of free space all around the unit to provide
adequate ventilation.
NOTES
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Installation
2-3
Hardware Installation
The figure below shows the Digital Voice Processing System unit mounted on the wall.
Figure 2-2. Wall Mounted Digital Voice Processing System
Connecting Phone Lines
Connect the phone lines by plugging each line into an RJ-11 jack, the same as with a digital
station. This can be done whether the Talkpath Voice Processing System unit is on or off.
Connect all voicemail ports to digital ports on the phone systems. Voicemail port 1 must be
connected to the system for the system to operate. The last active voicemail port must be
connected so Message Waiting Indicators (MWI) and notifications are available. Connect the
digital phone lines to voicemail before powering on the voicemail unit.
Do not connect analog phone lines to the Digital voicemail because
equipment failure can occur.
NOTES
Ports can be installed after the system is booted, but two calls
must be placed to that port before it will answer. It is suggested
to reboot the system to activate each additional port.
The unit has four or eight RJ-11 line connectors on the back, but only the number of ports ordered
are active.
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Installation
Hardware Installation
Connecting Serial Cable or Modem
When connecting the Digital Voice Processing System directly (or locally), use the console
connection at the rear of the Digital Voice Processing System to connect the supplied 9-pin null
modem cable to the laptop/PC.
If attaching a modem to the Digital Voice Processing System, you must supply the necessary
straight-through, 9-pin to 25-pin cable to match the modem. When connecting cables, treat the
Digital Voice Processing System as a PC or other DTE device.
NOTES
The modem attached to the TalkPath Voice Processing System must
have DIP switches that allow setting it for auto-answer and
suppress result codes. To work with the TalkPath Voice Processing
System, the modem MUST have switches that allow setting of these
two features.
Connecting Power
When installing, the Digital Voice Processing System, connect the 18V AC power supply from the
unit to a dedicated 120V AC, 60 Hz grounded power outlet, as shown in Figure 2-1. When the
unit is ready to answer, the number of LED indicators corresponds to the port size (e.g., 6 LEDs
for a 6-port, 2 LEDs for a 2-port, etc.) If, after 2-3 minutes, there are any other LEDs lit, refer to the
Technical/Troubleshooting discussion in Section Section 7.
Some considerations when connecting the Digital Voice Processing System:
❐
❐
❐
❐
Do not make phone line connections during a lightning storm.
Only use the power supply that came with Digital Voice Processing System. Other power
supplies could damage the system.
Be sure to route the connecting cables so they are free of tension.
Connect the digital phone lines to the voicemail before powering on the voicemail unit.
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Installation
2-5
Selecting Phone System Integration
Selecting Phone System Integration
Table 1 lists the available Vodavi phone systems, with their corresponding phone system number
and the section in which they appear in this manual.
You may use laptop/PC administration or telephone-based
administration to configure the Digital Voice Processing System.
NOTES
After setting up the phone system, the voicemail must be set up to match the phone system to
which you are connecting. The default phone system setting is: 000 (3 digits, blind transfers).
Change the phone system setting using Laptop Administration (see Section 5) or using the phone
(see Section 4). You can select the desired phone system by entering the 3-digit number of the
phone system configuration file to load.
To select a phone system via telephone-based administration, follow these steps:
1
Dial any extension number connected to the voicemail system, not the voicemail hunt grp.
2
The system answers with:
Thank you for calling. If you know your party’s extension, you may dial it now. If you know your
party’s name but not their extension, please dial [4]. To reach an operator, dial [0] or remain on
the line. To listen to the instructions again, dial [✳].
If the system is in night mode, it plays:
Thank you for calling. Our offices are closed. Please call back at a later time.
If the menu greeting was re-recorded, a different prompt plays.
3
To access voicemail, press [7].
4
Enter mailbox number 100.
5
Press [✳] followed by the password for the mailbox. The default password is 0000.
6
7
Press [7] to access administrator functions. If the mailbox is not in the supervisor Class of
Service, the system prompts for the administrator password. The administrator password
(default is 2275) must be entered within 3 seconds.
Press [8] for system administration.
8
Press [2] to select a phone system.
9
The system then prompts for a phone system number. Select the number for the system
that best matches your phone system from Table 1.
10 The system confirms your input, then resets.
11 Once the system restarts, Voice Processing System is configured for your phone system.
After selecting a phone system, the next step is to set the date and time on the Digital Voice
Processing System. Refer to Section 4.
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Installation
Vodavi Phone Systems
Vodavi Phone Systems
Below is a table of the phone systems that are compatible with the Digital Voice Processing
System, along with the identification number for each phone system.
Vodavi Phone System Name
Number
Default (3 digits, blind transfer)
000
DVXPlus Mach I (3-digit extensions)
903
DVXPlus II (3-digit extensions)
900
DVXPlus III (3-digit extensions)
901
DVXPlus IV (3-digit extensions)
902
DVXPlus Mach I (4-digit extensions)
913
DVXPlus II (4-digit extensions)
910
DVXPlus III (4-digit extensions)
911
DVXPlus IV (4-digit extensions)
912
Table 2-1. Vodavi Phone Systems
Phone System Requirements
Listed below are the phone system requirements for voicemail systems:
❐
❐
A digital port for each voicemail port purchased. For example, a 6-port voicemail system
requires six digital ports.
Phone system software 1.36 or higher
Verify that the phone system software is version 1.36 or higher. To determine the version,
dial [605] from the first programmed attendant station. The following message displays
on the display phone:
Eng. Ver. X.XX-YYYY
VODAVI ALL
HH:MM
Where:
X.XX = version number
HH:MM = the current time
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Installation
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Phone System Programming and Voicemail Setup
Phone System Programming and Voicemail Setup
Follow these steps to program the phone system:
1
Determine the extensions connected to the voicemail system.
2
Go to station 100 for programming.
3
Enter Admin Mode by dialing [✳✳3226].
4
Program the system date and time:
a
Press [Flash 11]. The following message displays:
DATE & TIME
MMM DD YY
5
HH:MM
b
Choose the display format by pressing the appropriate flexible button.
[Button 1] LED Off = 12 hour display format
[Button 1] LED On = 24 hour display format
c
Enter the date and time: YYMMDDHHMMSS (military format).
d
Press [HOLD].
Program the Voicemail Group:
a
Press [Flash65, button 1]. The following message displays:
VM 440 AAA LLL R XXX,XXX,
XXX,XXX,XXX,XXX,XXX,XXX
Where:
AAA = Alternate Group
LLL = Leave Mail Index
R = Retrieve mail index from out pulsing table for retrieving messages 0-7
XXX = Voicemail Station Numbers (ports), up to 8 stations maximum in each group
6
b
Press [Button 12].
c
Enter the 3-digit station numbers. A maximum of eight stations can be entered.
Enable ICLID if feature is installed on the phone system. Otherwise, skip to the next step.
a
Press [Flash 56, button 1].
b
Press [HOLD] to save.
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Optional Station Programming
7
Program CO Line Ringing Assignments to ring CO lines directly to voicemail, if necessary.
a
Press [Flash 40].
b
Enter the CO line range (CO line numbers are 3 digits in length).
c
Press [HOLD].
d
Press [Button 10]. The following displays:
RING ASSIGNMENTS
ENTER DDDR
e
Dial [4407].
f
Press [HOLD] to save.
8
Plug the voicemail ports into the digital voicemail.
9
Apply power to the voicemail unit.
Voicemail ports must be plugged into the digital voicemail
system to allow boot up.
NOTES
10 Program the voicemail system to match the phone system type. Refer to the Voicemail
Administration manual for instructions.
11 Configure Subscriber, Menu, Class of Service, Time Control, and Voice Line settings
through laptop/PC administration. Refer to Section 5.
Optional Station Programming
Perform the following steps to program the stations:
1
Enable Call Forwarding on the station if using the voicemail Blind Transfer option.
a
Lift handset or press [ON/OFF].
b
Press the FWD button
c
[7] = no answer calls
d
[8] = busy calls
e
[9] = busy and no answer calls
f
Dial [440]. A confirmation tone is heard.
g
Replace the handset or press [ON/OFF].
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Optional Station Programming
2
3
4
Program the One Touch Record Begin Button.
a
Press [SPEED] twice.
b
Press the flexible button to program.
c
Press [649440]. A confirmation tone is heard.
d
Press [ON/OFF].
Program the Record Pause/Resume Button.
a
Press [SPEED] twice.
b
Press the flexible button to program.
c
Press [655]. A confirmation tone is heard.
d
Press [ON/OFF].
Program answering machine emulation button.
a
Press [SPEED] twice.
b
Press the flexible button to program.
c
Press [654X]. A confirmation tone is heard.
Where X is:
[1] = Speaker Mode
[0] = Ring Mode
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Optional Station Programming
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Talkpath - Digital Voice Processing System Technical Manual
3 Feature Operation
Overview
The Digital Voice Processing System is a stand-alone, compact, full-featured PC-compatible
Voicemail System. It is a self-contained system, designed for easy installation.
Introduction
The Digital Voice Processing System is a powerful tool for telephone automation. With it, you can:
Receive voice messages
❐ Send voice messages
❐ Record a personal greeting
❐ Verify the date and time a message was sent
❐ Screen incoming calls
❐ Be notified of an important message any time, any place
❐ Let a calling party wait on hold
❐ One-touch recording
❐ LCD-based caller information
Use this guide to learn how to use the Digital Voice Processing System features. The guide covers:
❐
The features and their use
How to access features
❐ How to change feature settings
Voice prompts and menu help systems guide you through the operation of all the features. The
menu-driven Digital Voice Processing System is easy to use. By taking the time to read this
manual, you may maximize the capabilities of this system.
❐
❐
NOTES
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The system administrator may not have activated all the
features described in this manual and, therefore, some may
be inaccessible. Check with the system administrator to
determine which features are available on your system.
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Feature Operation
Introduction
Some Basics
A menu is a group of features or selections. Access features by pressing [0-9], [#], or [✳] from the
dialpad of any touch-tone telephone. Menus are connected in a tree structure, that is, general
topics are divided into more specific areas. For example, when you dial your mailbox number the
menu prompts, Press [1] to retrieve messages. Press [2] to send a message. Press [8] for personal
options. These selections are general topics that deal with a number of feature settings. Select [8]
personal options, to hear the following: Press [1] to edit greeting. Press [2] to change your password...
Special keys include [✳] which replays the current menu selections, [#] which takes you back to
the previous menu, and [9] which hangs up or disconnects from the Digital Voice Processing
system. [✳] is also used at specific points in the program to gain access to system features.
Figure 3-1. Special Keys
As a new user, press [✳] often to replay the menu selections and become familiar with the
system. Experienced users may not want to listen to the menu selections. In that case, the Type
Ahead feature overrides voice prompts and lets users enter a string of keys that directly accesses
the desired voicemail feature.
Getting Started
Before going further, gather the following information:
❐
❐
❐
❐
The internal or external phone number to access the Digital Voice Processing System.
Your mailbox number.
Your extension number.
Your password.
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Feature Operation
3-3
Voice Messaging Operation
Voice Messaging Operation
Voice Messaging lets users send and receive voice messages. This eliminates telephone tag and
increases productivity. The following illustration shows the menu structure for voice messaging.
-
-
-
-
-
-
-
Listen to
Messages
WHILE LISTENIN G
[6] [0] Callback Sender
[6] [1] Move to Saved Msgs
[6] [2] Pause
[6] [3] Skip
[6] [8] Volume Down
[6] [9] Volume Up
[7]
Rewind
[8]
Fast Forward
AFTER LISTENI NG
[1]
[2]
[3] [#]
[4]
[5]
[8]
Replay
Save
Delete & Confirm
Forward
Reply
Date & Time
-
-
-
M A I N
Send a
Message
Record Message
when finished …
press any key
M E N U
Extended
Options
-
-
-
-
-
Edit Personal
Options
-
-
-
-
-
Transfer to
Mbx or Ext
See
Auto
Attendant
[1] Message OK
[2] Hear
[3] Cancel
[4] Append
[5] Re-record
[1] Greeting
[2] Password
[3] Name
[4] Delete Sent Msg
[8] Other
Enter
Mailbox Number
-or-
[1] Notification Settings
[2] Mailbox State
[3] Distribution List
[4] Guest Mailbox
[1] Standard
[2] Temporary
[8] Other
[1] Internal (Future)
[2] Busy
[3] Time Sensitive
SEND OP TIONS
[✳] [✳] Spell Name
[✳] [4] Guest Mailbox
[✳] [5] System List
[#] Send as is
[✳] Re-enter Destination
[3] Cancel
[6] Send Options
At any time, press:
[1] Private
[2] Urgent
[3] Cancel
[4] Confirm Delivery
[5] Future
[#] Send Message
[#] to go back
[✳] to replay menu
[9] to hang up
Figure 3-2. Voice Message Menu Structure
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Feature Operation
Voice Messaging Operation
System Access
Figure 3-3. System Access
To access the system:
1
Dial the internal extension or outside phone number of the Digital Voice Processing
System. Once connected, the system prompts you with a greeting similar to the
following, The office is now closed. Please try your call again later.
2
Enter your mailbox number.
3
Press [✳] to access your mailbox. The system responds with: Please enter your password.
[✳] is the default key set at the factory. The system
administrator may have changed this key.
NOTES
4
Enter your password.
The System Administrator initially sets the password. The default password is 0000. Once a user
accesses their mailbox the system always plays a message with the number of messages, the
number of new messages and the number of saved messages. For example: You have two new
messages and three saved messages. The next set of messages are:
❐
❐
❐
❐
❐
Press [1] to retrieve messages
Press [2] to send a message
Press [8] for personal options
Press [6] for extended personal options
Press [0] to transfer to a mailbox or extension
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Voice Messaging Operation
If there are no messages, the system prompts:
Press [2] to send a message
❐ Press [8] for personal options
❐ Press [6] for extended personal options
❐ Press [0] to transfer to a mailbox or extension
New users must:
❐
1
Record their name as the owner of this mailbox
2
Change the security code
3
Record a personal greeting
The System Administrator can enable a First Time Help feature that guides users through
recording their name, changing their password and recording a greeting. Users can change any of
these options at any time.
Smart Prompts
Smart prompting is the ability to provide prompts for available features to the user. These
prompts play only when the feature is enabled by the system administrator.
The following options are available to mailbox owners if they were activated in Class Of Service.
Refer to Section 5.
Record Name
Recording names for each mailbox provides the mailbox with a personalized identity. For
example, when a voice mailbox (VM) user leaves a message they hear the following prompt,
Message will be sent to (Name). This gives the caller a confirmation that the message was sent to
the correct person. Confirmation is especially useful if the message was sent using the spell by
name feature. If a name is not recorded the caller hears Message will be sent to mailbox XXXX.
Figure 3-4. Record a Name
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Feature Operation
Voice Messaging Operation
To record a name:
1
Press [8] for personal options
2
Press [3] for name option
3
Press [2] to record your name
Once the name is recorded:
1
Press [1] to listen to the current name
2
Press [2] to record again
3
Press [#] when finished recording
Password
To keep messages confidential and prevent unauthorized use of a mailbox, change the
password. The password can be changed as often as needed.
The password is a four digit number, unless the System Administrator sets a different number.
Select a code that is easy to remember but is not obvious. For example, do not use 5555.
However, the first four digits of a home telephone number might work well. If the code is
forgotten, the administrator can reset the mailbox.
Figure 3-5. Change a Password
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Feature Operation
3-7
Voice Messaging Operation
To change a password:
1
Press [8] for personal options.
2
Press [2] for password option. The current password plays.
3
Enter the new password followed by [#]
4
Press [#] to keep the new password.
Greeting
The greeting is a personal message that callers hears when they dial a mailbox. The greeting
usually tells the caller that the mailbox owner is unavailable, when the owner can be reached, and
how to record a message. To record a greeting, the mailbox owner should speak at a natural pace,
perhaps just slightly faster than normal.
The Digital Voice Processing System has several greeting options available:
Standard
❐ Temporary
❐ Busy
❐ Time Sensitive
When mailbox owners do not record a personal message, the system plays the following
message:
❐
Please leave a message after the tone. When you are finished, you can hang up or press any key
for other options.
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Feature Operation
Voice Messaging Operation
Figure 3-6. Record Standard Greeting
To record a Greeting:
1
Press [8] for Personal Options
2
Press [1] to Record Greeting
3
Press [1] for Standard Greeting options
4
Press [2] to record the Standard greeting
Once the greeting is recorded:
1
Press [1] to review it
2
Press [2] rerecord
3
Press [3] to erase it
4
Press [#] to return
As mentioned, the Digital Voice Processing System has three other greeting types besides the
standard greeting.
❐
Standard — Default greeting that is played 24 hours a day, seven days a week or any
time a caller accesses a mailbox, unless the mailbox owner has programmed one of the
other greetings for special situations. The temporary, time sensitive, and busy greetings
override the standard greeting when activated.
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Voice Messaging Operation
❐
❐
❐
Temporary — Mailbox users can record temporary greetings for times when they are out
of the office such as vacations, business trips or personal appointments. Temporary
greetings become effective as soon as they are recorded.
Busy — This greeting is used when a transfer to an extension encounters a busy extension.
In this case, the system checks for a busy greeting and if found, plays the greeting to the
caller.
Time Sensitive — The System Administrator configures the mailbox for time sensitive
greetings. The mailbox owner can then record greetings based on the System
Administrator’s schedule (refer to Section 7). Note that time sensitive greetings take
precedence over all other greetings.
Retrieving Messages
Mailbox subscribers hear their messages played back in the following order: new messages first
and then previously saved messages. All messages are played in the order they were received
with the oldest message played first, unless programmed differently by the System Administrator.
The following diagram shows the features available while reviewing the messages. Features can
be accessed at any time. It is unnecessary to wait until the end of the message.
Even if a message is forwarded, it must be saved, deleted
or skipped.
NOTES
If the message is saved, the system erases it automatically after a designated time period. The
System Administrator programs this retention period through class of service, typically set to a
week. Users should verify the retention period with the System Administrator.
After hearing you have a message, press [1] to listen to the message.
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Feature Operation
Voice Messaging Operation
Figure 3-7. Retrieve a Message
Options available while listening to a message:
Press [6] and [0] to Call Back the internal or external caller that left the message
❐ Press [6] and [1] to Skip Directly to Saved Message
❐ Press [6] and [2] to Pause, press [2] to Resume
❐ Press [6] and [3] to Skip a Message
❐ Press [6] and [8] Volume Down
❐ Press [6] and [9] Volume Up
❐ Press [7] to Rewind
❐ Press [8] to Fast Forward
After listening to a message:
❐
❐
❐
❐
❐
❐
❐
Press [1] to Replay
Press [2] to Save
Press [3] and [#] to Delete and Confirm
Press [4] to Forward
Press [5] to Reply
Press [8] to Hear Date/Time
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Feature Operation
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Voice Messaging Operation
Figure 3-8. Other Message Options
Other options include:
❐
❐
❐
❐
Press [1] to Forward As Is
Press [4] to Leave Preamble and Forward
Lets a mailbox owner pass the message to another mailbox owner. When forwarding
messages, users enter the mailbox number or press [✳] and spell the called person's name.
The person receiving the forwarded message hears the preamble (comments) first,
followed by the message.
Press [5] to Reply
Respond directly to the person who left the message without entering a mailbox number.
This feature is available only when the message is recorded in one mailbox, then sent to
another mailbox. Calling a mailbox directly and leaving a message does not record the
mailbox number for a reply.
Press [8] to Hear the Date/Time
Gives the date and time the message was sent. The system automatically attaches this
information to each message.
NOTES
If you hang up without doing a delete or save, your messages
are automatically saved in the state they originated when
you accessed the mailbox.
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Feature Operation
Voice Messaging Operation
Sending A Message
Users may send messages to other mailbox owners or to a system distribution list, a personal
distribution list, or to guest mailboxes. Once a message is recorded, a mailbox user can send that
message to any number of mailboxes.
Figure 3-9. Prepare a Message to Send
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Feature Operation
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Voice Messaging Operation
To prepare a message to send:
1
Press [2] to send a message.
2
Record your message after the tone.
3
When finished, press any key to end recording. Once a message is recorded, there are
several options available:
❐
❐
❐
❐
❐
Press [1] if message is okay
Press [2] to listen to the message
Press [3] to cancel the message
Press [4] to append to the message
Press [5] to record the message again
Figure 3-10. Record Message Keys
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Feature Operation
Voice Messaging Operation
Figure 3-11. Mailbox to Receive Message
When the message is ready to send:
1
Enter the desired mailbox number or:
2
[✳] and [✳] to spell a name (1st 4 characters).
❐ [✳] and [4] to send to a guest mailbox.
❐ [✳] and [5] to send to a system distribution list.
❐ [✳] and [7] to send to a personal distribution list (0-9).
Press [#] when finished.
❐
Figure 3-12. Send Options
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Feature Operation
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Voice Messaging Operation
The following send options are available:
1
[#] to send message as is.
2
[✳] to reenter send destination.
3
[3] to cancel.
4
[6] For additional send options.
[1] Private
[2] Urgent
[3] Cancel
[4] Confirmation
[1] Certified
[2] Notification of non-delivery
[5] Future Delivery
Enter MM:DD:HH:MM, press:
[1] AM
[2] PM
[#] Confirm
[3] Cancel
[#] Send
NOTES
If a user does not have the option enabled, the system
does not prompt the user. For example: If the Class of
Service does not permit spell name, the prompts do not
give the user the option, or if the user does not have a
guest mailbox defined, the system does not prompt with the
4 option.
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Feature Operation
Voice Messaging Operation
Reply To Sender
Reply to Sender lets the user respond to a mailbox message. The Digital Voice Processing System
automatically sends the subscriber’s reply to the person or mailbox that sent the message. The
reply and message also can be sent to other mailboxes, can use the spell by name option, or be
sent to a distribution list (personal or system).
Figure 3-13. Reply to a Message
To reply to the sender:
1
Press [1] to retrieve message.
2
Press [5] to reply to message.
3
Press [#] to confirm or press [✳] to cancel.
4
Leave your message and press any key.
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Voice Messaging Operation
After recording the reply the options are:
❐
❐
❐
❐
Press [1] to send the reply.
Press [2] to replay the reply.
Press [3] to cancel the reply.
Press [4] to re-record the reply.
After the reply, the system returns you to the retrieve
message function.
NOTES
Figure 3-14. Re-record Keys
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Feature Operation
Voice Messaging Operation
State
The mailbox State determines how the system handles a call when someone leaves a message.
Usually, this means playing the called party's personal greeting, then prompting the caller to
leave a message. However, several other feature selections let the call be handled differently.
Figure 3-15. Set the State
To set the state:
1
Press [8] for personal options.
2
Press [8] for other options.
3
Press [2] for mailbox state options.
Refer to Section 5 for additional information on state functions.
Activating this feature may cause the system to perform
in an unexpected manner.
NOTES
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Feature Operation
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Voice Messaging Operation
The diagram below shows the available state options:
Figure 3-16. State Functions
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Feature Operation
Voice Messaging Operation
Message Notification
Message Notification instructs the system to contact the mailbox owner on receipt of a message
by dialing an alternate phone number or activating a paging device. Refer to Section 5 for
additional information on message notification.
Figure 3-17. Set Message Notification
To set message notification:
1
Press [8] for personal options.
2
Press [8] for other options.
3
Press [1] for notification.
Notification type can be immediate, timed or urgent only.
❐
❐
❐
Immediate — The system dials the mailbox owner as soon as the message is left.
Timed — The system waits for a set time before dialing the mailbox owner.
On Urgent Only — Activates notification when messages are marked as urgent.
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Voice Messaging Operation
The following diagram shows the notification selections:
Figure 3-18. Message Notification Keys
Message notification functions include:
Figure 3-19. Message Notification Functions
❐
❐
❐
❐
❐
Press [1] to play the current settings.
Press [2] to turn this feature off.
Press [3] to set immediate notification.
Press [4] to set time notification.
Press [5] to set the number where to reach you. This number can be an internal extension,
outside phone number, or digital pager.
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Feature Operation
Voice Messaging Operation
When the system calls a mailbox owner, the owner hears:
You have a new message (Name). Please enter your password to accept the message.
Owners can access their messages manually anytime. However, if an owner is expecting an
important message or does not plan to be in the office, this feature provides added flexibility.
NOTES
For notification per time period, the system administrator
must create a Command File. See Appendix C for examples
and instructions.
Distribution Lists
The Distribution List option lets users create a message and send it to a group of mailboxes. The
System Administrator can create lists for mailbox users. For example, there could be a system
distribution list for all employees involved in a particular product, or all employees in a
department.
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Voice Messaging Operation
Send to Distribution List
The following diagram shows how to send a message to a distribution list.
Figure 3-20. Send Message to Distribution List
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Feature Operation
Voice Messaging Operation
Personal Distribution Lists
The Digital Voice Processing System lets mailbox users create, edit or delete up to ten personal
distribution lists. Each list may contain up to 25 mailboxes.
Create a Distribution List
Use the instructions in the following diagram (if you are calling into a VM port) to create a
personal distribution list. Personal distribution lists are useful for sending meeting reminders or
other notices to groups.
Figure 3-21. Distribution List
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Voice Messaging Operation
Add Mailbox Entries to Personal List
Use the following diagram to add mailbox entries into an existing list.
Figure 3-22. Add / Delete Mailbox Entries
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Feature Operation
Voice Messaging Operation
Delete a Mailbox Entry on Personal List
Use the following diagram to delete a mailbox entry from a list. Useful for keeping personal lists
current when mailbox users are in special groups.
Figure 3-23. Delete a Mailbox
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Voice Messaging Operation
Delete a Personal List
This feature is helpful in keeping complete lists current and making room for current lists. Delete a
list when it is no longer needed.
Figure 3-24. Delete a Personal List
Guest Mailboxes
The Digital Voice Processing System lets users create up to ten guest mailboxes. Guest mailboxes
are utilized by individuals who do not have their own permanent mailbox on the system. Guests
receive messages from the mailbox owner and can easily reply to the message.
The Guest Greeting recording must include a prompt for the
Guest to enter their mailbox number, followed by [#].
NOTES
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Feature Operation
Voice Messaging Operation
Create a Guest Mailbox
Each guest mailbox can contain up to ten messages. Use the following diagram to create a guest
mailbox.
Figure 3-25. Create a Guest Mailbox
Once a guest mailbox is created, the guest mailbox creator has the following options:
Press [1] to list mailboxes
❐ Press [2] to create a mailbox
❐ Press [3] to delete a mailbox
❐ Press [4] to edit mailbox greetings
The Digital Voice Processing System uses one guest mailbox greeting for all guest mailboxes.
This greeting is played whenever a guest mailbox user accesses the guest mailbox. The guest
greeting should be generic. For example:
❐
To see if I left you a message, enter your guest mailbox number followed by [#].
The Guest Greeting recording must include a prompt for the
Guest Mailbox user to enter their Guest Mailbox number
followed by [#].
NOTES
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Voice Messaging Operation
Guest Messages
Use the following diagram to leave messages for guest mailboxes.
Figure 3-26. Send a Guest Message
Using a guest mailbox:
1
Have the guest call into the system and access the owner's mailbox.
2
While listening to the mailbox greeting, press [4] (G for guest).
3
After pressing [4], the caller hears the guest greeting recorded by the mailbox owner.
4
Guests enter the mailbox number assigned to them followed by [#].
5
The system plays any messages stored in the guest mailbox.
6
After each message, the guest can:
❐
❐
❐
❐
Press [1] to replay messages
Press [3] to play next message
Press [2] to reply to owner
Press [8] to timestamp
The system automatically deletes guest messages. The guest
mailbox owner cannot save or forward the message.
NOTES
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Feature Operation
Voice Note Pad
Voice Note Pad
The Voice Note Pad is a programmable voice database that uses recorded information for
retrieval later. For example, a system user wants to track the phone numbers of various business
contacts, including the ABC Company. The user first creates an information group called
Business Phone Numbers. The user enters 222, a keyword or ID for the ABC company (222
represents the letters ABC on the phone key pad). The person then records the ABC Company's
phone number, business hours, and any additional information. To hear this information, the
user simply accesses the note pad, selects the Business Phone Numbers information group, and
enters the ID code for ABC Company.
❐
❐
❐
The note pad can create up to eight information groups.
The number of entries stored in a group is limited only by the available disk space.
Entry IDs can be any combination of keys 0-9 and from 1-8 digits.
Figure 3-27. Note Pad Information Groups
Steps to follow when working with the voice note pad:
1
Access your mailbox.
2
Press [6] to edit Extended Options.
3
Press [2] to access the personal note pad.
4
Select an option from the following:
❐
❐
❐
❐
A group number (system names the groups already set up).
Valid numbers are 1-8.
To repeat groups, press [✳].
Press [#] to return.
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Voice Note Pad
Create an Information Group
Figure 3-28. Create an Information Group
To create a new information group, follow the instructions for accessing a voice note pad, then:
1
Select an option
Enter an unused group number from 1-8.
❐ Press [#] to create an information group.
❐ Press [✳] to repeat selections.
Record a brief description for the new group. When finished, press [#]. You hear: New Group
Created
❐
2
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Feature Operation
Voice Note Pad
Modify an Information Group
Figure 3-29. Add, Change, or Delete a Group
To add, modify, or delete information in a group, change the group description or delete the
entire group, access the group using the procedures above, then:
1
Enter the group number to modify. You hear: You selected (Group Description)
2
Enter the keyword, then press [#].
3
When finished, press [#], then:
❐
❐
Press [1] + [✳] to change group description
or
Press [3] + [✳] to delete group and all IDs.
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Voice Note Pad
Add a New Entry
Figure 3-30. Add an Entry to an Information Group
1
Enter a keyword, then press [#]. You hear: There is no information for the keyword you
entered. To create a new entry under this keyword, press [#]
2
Press [✳] to enter.
3
Press [#] to record a new entry. You hear: After the tone, start recording. When finished, press
any key.
4
Record the information you want associated with this keyword. When done, press [#]. You
hear: ID information created.
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Feature Operation
Voice Note Pad
Modify an Existing Entry
Figure 3-31. Modify or Delete an Information Group Entry
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Voice Note Pad
1
Enter the keyword, you hear:
2
Press [1] to hear again
Press [2] to re-record ID
❐ Press [3] to delete ID
❐ Press [4] to append to ID
❐ Press [#] to return
Press [1] + [✳] to change the group description. You hear:
3
❐ After the tone, record the new group description
Press [3] + [✳] to delete the group and all information stored in the group. You hear:
❐
❐
❐
❐
Press [#] to delete group
Otherwise, press [✳]
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Feature Operation
Automated Attendant Operation
Automated Attendant Operation
Access the Auto Attendant menu using the Voicemail Menu. Press [6] (Extended Options) on the
Main Voicemail menu to change Auto Attendant functions. Features available to a voicemail
owner are dependent on the configuration set by the System Administrator. This section
discusses the basic features available to Mailbox Owners.
The Digital Voice Processing System Auto Attendant Module performs call transfers without the
assistance of a live operator. The Digital Voice Processing System supports two transfer
methods: Blind and supervised.
Automated Attendant Functions
The following shows the functions for the Automated Attendant:
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Automated Attendant Operation
System Access
System access lets a mailbox user set and edit the special Automated Attendant features. Access
extension features through the Voicemail Owner menu.
Figure 3-32. Access Extension Options
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Feature Operation
Automated Attendant Operation
Call Transfer Options
The diagram below shows the Transfer Option selections. The Digital Voice Processing System
transfers calls using several methods. The method of transfer is changed through Extension
Maintenance.
Figure 3-33. Call Transfer Options
1
Press [1] for the extension settings option.
2
Select the desired transfer option. When the Digital Voice Processing System forwards a
call to an extension the transfer can be:
❐
❐
Immediate Forward — Press [1] and the Digital Voice Processing System forwards
the call immediately to the mailbox without trying to reach the extension.
Unsupervised (Blind) — Press [2] and the Digital Voice Processing System does not
monitor the transfer, it transfers immediately to the extension. In the event the call is
unanswered, the system does not forward the call. Note that the station must be call
forwarded to voicemail.
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Automated Attendant Operation
❐
Supervised — Press [3] and the Digital Voice Processing System monitors the transfer.
If the call is unanswered, it is forwarded. If the System Administrator enables the Call
Screening or Call Holding functions, the extension can be set with these options:
Press [1] to set Call Screen
Press [2] to set Call Hold
Press [3] to set Both
Call transfers to the mailbox or extension of the person calling.
If the transfer is Supervised or Immediate Forward, select
where to forward the call.
NOTES
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Feature Operation
Automated Attendant Operation
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4 Online Administration
Overview
After connections are established (see Section 2), the system accepts calls. Remember that the
laptop/PC administration or telephony administration (limited access) can be used to configure
the Digital Voice Processing System unit. This section describes the telephony administration.
Access the system as the system administrator and perform the following steps:
1
Dial any of the extension numbers connected to the Digital Voice Processing System.
2
The system responds with:
Thank you for calling. If you know your party’s extension you may dial it now. If you know your
party’s name but not their extension, please dial [4]. To reach an operator dial [0] or remain on
the line. To listen to the instructions again, dial [✳].
If the system is in night mode, it plays:
Thank you for calling. Our offices are closed. Please call back at a later time.
If the greeting was re-recorded, a different prompt plays.
3
To access voicemail, press [7].
4
Enter mailbox number.
5
Press [✳] followed by the password. The default password is 0000.
6
Press [7] to access administrator functions. If the mailbox is not in the supervisor Class of
Service, the system prompts for the administrator password. The default administrator
password is [2275]. The password must be entered within 3 seconds.
With the online administration, data is entered only
through a touch-tone telephone. The Admin Password can be
changed in the Registry (only by using the laptop/PC).
NOTES
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If you have not configured your phone system, do so now.
Refer to Section 2 for information.
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Supervisor Functions
Supervisor Functions
The following is an overview of the Administrative Functions.
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Record Prompts
+
7
5
Administer Broadcast Messages
1
2
3
#
Listen to message
Create a message
Cancel a broadcast message
Return one level
Record Prompts
Record Prompts handles the recording of various prompts in the system. With this option, the
administrator can edit three types of prompts:
Menu prompts
❐ System prompts
❐ Mailbox signatures
Option prompts are played during options processing. A caller hears this prompt instructing them
on what keys to press for an option. System prompts are generic prompts for basic system
functions, such as the voicemail instruction prompt or the auto attendant instruction prompt.
These can be customized.
❐
Mailbox signatures are the recorded names associated with a particular mailbox.
For all of these prompts, if the prompt does not exist, the
only option available is to record a new one. If the prompt
does exist, it can be played, re-recorded, or deleted.
NOTES
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Online Administration
Record Prompts
Edit Menu Prompts
Editing Menu Prompts overwrites the default option prompts. It plays the current greeting if it
exists and lets you record or re-record a greeting, depending on whether one exists. If a greeting
exists, it can be changed or deleted. These prompts play:
Enter the menu number followed by [#]. Press [#] to return.
At this point, enter the menu number. (Default Menus are 100-179)
[1] to hear greeting
[2] to re-record
[3] to delete
[#] when finished
Edit System Prompts
Editing System Prompts allows re-recording of default system prompts. The table below outlines
the customizable prompts used while in the Record Prompts option of the Administrative
Functions. All prompts are located in the VOX directory. Record new information to replace the
default prompt, or create a blank prompt (with one byte of data) to suppress certain prompts.
These prompts play:
Enter the 3-digit prompt number to re-record followed by [#]. Press [#] to go back.
At this point, enter the prompt number to edit. (Default prompt numbers are 001-012. See
Section).
[1] listen to Current System prompt
[2] to re-record the Current Custom prompt
[3] to delete the Custom System prompt
[#] to edit another prompt
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Record Prompts
Prompt
Number
Description
VOPGPRE.VOX
001
Preamble prompt that plays in front of a numeric page.
Page message is. You have a message to call.
VMINSTR.VOX
002
Voicemail instructions prompt.
Enter the mailbox number of the person you are trying to reach.
Press 0 for the operator. Press ✻ for the directory.
VMSYSGRT.VOX
003
First system greeting. Played if selected in COS.
The person you have tried to reach is not available. Please
leave a message after the tone.
VMSYSGR2.VOX
004
Second system greeting. Played if selected in COS.
Begin speaking at the tone. When you are finished recording,
you may hang up or press any key for more options.
VMRECKEY.VOX
005
Replaces the record start key prompt.
To start recording press 1.
VMRECOPT.VOX
006
Replaces the record option prompt.
To send message, press 1; To play message, press 2; To cancel
message, press 3; To append message press 4; To re-record
message press 5.
DIRGETDI.VOX
007
Prompt asking for lookup digits in directory.
Enter the first four characters of the person’s last name. For Q,
press 7. For Z, press 9.
AAINSTR.VOX
008
Provides auto attendant instructions.
Enter the extension number of the person you are trying to
reach. For the company directory press ✻. To reach an operator,
press 0.
AAHVCALL.VOX
009
Prompt announcing that an extension has a call.
You have a call.
AACALLFO.VOX
010
Announces that the extension has a call for a particular
extension.
Call for...
AASCNASK.VOX
012
Prompt asking caller to say name.
Who may I say is calling?
Table 4-1. Editing System Prompts
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Record Prompts
AAXFRMSG.VOX
013
Prompt telling callers they will be transferred.
Please hold while I transfer you to...
AAHOLD.0
014
First prompt played when the system must put a caller on
hold and the COS plays to play hold files.
Please hold. We appreciate your patience...
By default, this prompt is not active on the system.
AAHOLD.1
015
Hold files played when the system needs to put a caller on
hold and the COS plays to play hold files.
Please continue to hold...
AAHOLD.2
016
Hold files played when the system needs to put a caller on
hold and the COS plays to play hold files.
Please continue to hold...
…
Description
…
Number
…
Prompt
AAHOLD.9
023
Hold files played when the system needs to put a caller on
hold and the COS plays to play hold files.
Please continue to hold...
Table 4-1. Editing System Prompts (Continued)
Edit Mailbox Names
The Edit Mailbox Name option changes a mailbox name or a list (group) of mailbox names. An
example of when a mailbox name is used is when the name plays when you select to transfer
your phone to another extension.
A system list is a group of mailboxes where specific messages are sent; for example, a group of
mailboxes associated with people in a department such as Sales. These prompts play:
Enter the mailbox or list number to record signature followed by [#]. Press [#] to go back.
Enter the mailbox or list number followed by #. The system plays the current signature for the list
or mailbox.
[1] to hear name
[2] to re-record
[3] to delete
[#] when finished
[#] returns one level
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Mailbox Administration
Mailbox Administration
Mailbox Administration resets mailbox passwords, creates new mailboxes and deletes mailboxes.
With this option, the administrator controls and changes the subscriber’s (user’s) mailbox actions.
Mailbox Administration consists of:
5
5
5
5
5
Reset the mailbox password
Change the mailbox COS
Recover deleted messages for a mailbox
Add a mailbox
Delete a mailbox
Reset the Mailbox Password
This option lets the administrator reset the mailbox password. This is helpful if the password is
forgotten. These prompts play:
Enter the mailbox number followed by [#].
Enter the mailbox number followed by #. The system plays:
The current password. To leave password as entered press [#]. To change, enter new password
followed by [#].
When the password is changed, the system plays:
The new password is yyyy, press [#] to confirm or [✳] to cancel.
Return to Mailbox Administration. If the password is not changed, the system plays:
Password has not been changed.
Returns to the previous level.
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Online Administration
Mailbox Administration
Change the Mailbox COS
This option changes the characteristics of a particular mailbox to that of a different Class of
Service. For example, there may be a COS set for a message record length that is different from
the original COS setting.
The COS that you are changing must already exist. Refer
to Section 5 for more information on the available COS
options.
NOTES
These prompts play:
Enter the mailbox number followed by [#].
Enter the mailbox number followed by [#]. The system plays the current class of service. To leave
class of service as entered, press [#]. To change, enter the new class of service followed by [#] or
press [#]. When the class of service is changed, the system plays:
The new class of service is yyy, press [#] to confirm or [✳] to cancel.
When [✳] is pressed, the system plays:
Class of service has not been changed.
Return to Mailbox Administration. When [#] is pressed, the system plays:
Class of service was changed.
Return to the previous level.
Recover Deleted Messages from a Mailbox
Recover a Mailbox’s Deleted Messages provides deleted message recovery before system clean
up occurs which occurs nightly. These prompts play:
To recover messages for a particular mailbox, enter the mailbox number followed by [#]. To go
back, press [#]
Enter the mailbox number followed by [#]. If there are no deleted messages, the system plays:
No deleted messages were found for mailbox mmm
where mmm is the mailbox number.
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Mailbox Administration
If the mailbox has deleted messages, the system plays:
X deleted messages were found for mailbox mmm
where mmm is the mailbox number and X is the number of deleted messages.
Press [#] to go ahead with message recovery. Press [✳] to skip recovery.
Pressing [✳] plays Mailbox Administration. When [#] is pressed, the system plays:
Messages are being recovered
Return to the previous level.
Add a Mailbox
This option adds a mailbox to the system. Use this option when adding a new subscriber to the
Digital Voice Processing system. These prompts play:
Enter the mailbox number to add followed by [#]. Press [#] to go back.
Enter the mailbox number followed by [#]. The system plays:
Mailbox was added.
Return to the previous level.
A template mailbox must have been defined in the registry.
Registry items are changed from Laptop/PC Administration.
Refer to Appendix A for additional information.
NOTES
Delete a Mailbox
This option deletes a mailbox from the system. These prompts play:
Please enter the mailbox number to delete followed by [#].
Enter the mailbox number followed by [#].
The system plays:
You have selected to delete mailbox mmm. Press [#] to confirm or [✳] to cancel.
If [#] is pressed the system plays:
Mailbox was deleted.
Return to Mailbox Administration. If [✳] is pressed the system plays:
Mailbox will not be deleted.
Return to Mailbox Administration, then press [#] to return to System Administration.
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Online Administration
Distribution List Administration
Distribution List Administration
Distribution List Administration is where an administrator creates or deletes a distribution list. A
distribution list is a collection of mailboxes assigned a group number. A message can be sent to a
group of mailboxes using one list number. Thus, distribution lists simplify sending messages to
groups of subscribers.
Add a New Distribution List
Adds a new distribution list. These prompts play:
Enter the system list to add followed by [#]. Press [#] to go back.
Enter the system list number.
List number yyy created.
Press [✳] to add members to the list, or [#] to go back.
When [✳] is pressed, access Edit a Distribution List for further instructions. Pressing [#] returns to
the Distribution List Administration.
Delete a Distribution List
Deletes an existing distribution list. These prompts play:
Enter system list to delete followed by [#], or press [✳] for a directory of lists. Press [#] to go
back.
Pressing [✳] lists all system lists.
You have reached end of the lists.
After entering the list number to delete, the system plays:
You have entered the following list to delete yyy. Press [#] to confirm or [✳] to cancel.
Pressing [#] plays:
List number yyy deleted.
Pressing ✳] plays:
List not deleted.
Returns to the beginning of Delete a Distribution List.
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Distribution List Administration
Edit a Distribution List
This option changes an existing distribution list and adds users to a current distribution list. These
prompts play:
Enter system list to edit followed by [#], or press [✳] for a directory of system lists. Press [#] to go
back.
Pressing [✳] plays a directory of system lists.
You have reached the end of the directory of lists.
Go to the top of Edit a Distribution List.
When the number to edit is entered, the system plays:
yyy, Press [#] to confirm or [✳] to cancel.
Pressing [✳] returns to the top of Edit a Distribution List.
When [#] is pressed, the system plays:
[1]listen to a directory of members in the list
[2]add members to the distribution list
[3]delete members from the distribution list
[#]return to Mailbox Administration
[#]return to System Administration
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Online Administration
Broadcast Message Administration
Broadcast Message Administration
Broadcast Message Administration puts a broadcast message into a mailbox. By default, a
broadcast message goes to every subscriber in the voicemail system. Broadcast Message
Administration plays a currently recorded broadcast message or a new one. A system can have
up to ten broadcast messages (0-9).
Broadcast messages are different from distribution lists in the following ways:
Broadcast messages use less disk space.
❐ A broadcast message automatically enters a subscriber’s mailbox. It plays automatically
when a subscriber goes into their mailbox; the subscriber need not retrieve it.
This prompt plays:
❐
You have x broadcast messages active.
Listen to Message
Plays an existing broadcast message. These prompts play:
Active broadcast messages are:...
Select the message number to play. To repeat selections press [✳]. When finished, press [#].
Pressing [✳] repeats the selections. Pressing [#] returns to the Broadcast Message
Administration. Entering a message number plays that message, then returns to Broadcast
Message Administration.
Create New Message
Creates a new broadcast message. These prompts play:
Available broadcast slots are...
Select which message number to create. To repeat selections, press [✳]. When finished, press
[#].
Pressing [✳] accesses Create a New Message. Pressing [#] replays the available broadcast slots.
Entering an available broadcast slot plays:
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Broadcast Message Administration
You have selected to create broadcast message number b
where b is the number you chose.
[1] send broadcast message
[2] listen to the recording
[3] cancel
[4] append to the recording
[5] re-record the message
[#] return
Cancel a Broadcast Message
This option cancels an already distributed broadcast message. These prompts play:
Active broadcast messages are...
Select the message number to delete. To repeat selections, press [✳]. When finished, press [#].
Pressing [✳] repeats the active messages. Pressing [#] returns to Broadcast Message
Administration. Entering a number to delete plays:
Delete broadcast message number b. To confirm deletion, press [#]. To abort, press [✳].
Pressing [✳] plays:
Broadcast message not deleted.
Pressing [#] plays:
Broadcast message deleted.
Pressing [#] returns to Broadcast Administration.
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Online Administration
System Administration
System Administration
With this option, the administrator controls and can change the operation of the voicemail
system, via the telephone.
Changing these settings from default values may cause
erratic system operation and may require Laptop/PC Administration to correct.
NOTES
Set Up Voice Lines
This option determines what functions are available on voice lines. It designates how lines are
answered. Configure port numbers as part of the voice lines option. A port number is the voice
channel on a voice processing system, such as 1-4 on a 4-port system and 1-8, or 1-8 on an 8-port
system. Press 0 to configure all ports. These prompts play:
Please enter the port number to configure, or press [0] for all ports.
When the caller enters a port number, the system plays:
Port x is configured to run...
then plays the configuration of that line.
When the user enters [0] the system plays:
Press [1] to hear how each line is configured, or press [0] to continue.
When the caller enters [1], the system plays how each line is configured. When the caller enters
[0], the system plays:
Enter the module you want to run.
The Enter Module to Run prompt provides these options:
[1] for Voicemail
[2] for Auto-attendant
[3] for Menu
[4] for Time Control
[#] to return
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System Administration
Voicemail
Pressing [1] plays:
You have selected Voicemail, press [#] to confirm, or [✳] to cancel.
Please enter the mailbox to run, or press [#] to continue.
Press [#] to prompt the user for the mailbox number
or
Enter the mailbox number to place the caller in a mailbox. This prompt then plays:
You are about to change your line settings, press [#] to confirm or [✳] to cancel.
Press [#] to return one level or enter the phone system configuration file. The system plays:
Run code was changed. The system will now reset itself.
Run code refers to the module you selected to run. The system reboots.
Auto Attendant
Pressing [2] plays:
You have selected Auto attendant, press [#] to confirm, or [✳] to cancel.
Please enter the extension to run, or press [#] to continue.
Press [#] to prompt the user for the extension number
or
Enter the extension number to send the caller to an extension. Then, this prompt plays:
You are about to change your line settings, press [#] to confirm or [✳] to cancel.
Press [#] to return one level or enter the phone system configuration file. The system plays:
Run code was changed. The system will now reset itself.
Run code refers to the module you selected to run. The system reboots.
Menu
Pressing [3] plays:
You have selected Menu, press [#] to confirm, or [✳] to cancel.
Please enter the menu to run, or press [#] to continue.
Enter a valid menu number to run. This prompt plays:
You are about to change your line settings, press [#] to confirm or [✳] to cancel.
Press [#] to return one level or enter the phone system configuration file. The system plays:
Run code was changed. The system will now reset itself.
Run code refers to the module you selected to run. The system reboots.
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Time Control
Pressing [4] plays:
You have selected Time Control, press [#] to confirm, or [✳] to cancel.
Enter the time control to run, or press [#] to continue.
Enter a valid time control to run. Then, this prompt plays:
You are about to change your line settings, press [#] to confirm or [✳] to cancel.
Press [#] to return one level or enter the phone system configuration file. The system plays:
Run code was changed. The system will now reset itself.
Run code refers to the module you selected to run. The system reboots.
Select a Phone System
The Select a Phone System option changes the default phone system configuration. For more
information on selecting phone systems, see Section 2. These prompts play:
Enter the three digit number for the phone system configuration file you want to load,
followed by the [#], or press just [#] to go back.
Press [#] to return one level or enter the phone system configuration file. The system plays:
You are about to replace your current configuration file with a new one. Press [#] to confirm or
[✳] to cancel.
Pressing [✳] plays:
Configuration file has not been changed.
Press [#] to return one level or enter the phone system configuration file. The system plays:
Configuration file was changed. The system will now reset itself.
The system reboots.
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System Shutdown
The System Shutdown option shuts down the system. The following are the System Shutdown
options:
Shut down and park the system
❐ Shut down and reboot the system
For more information on these options, see the shutdown information in Section 5. These prompts
play:
❐
[1] shut down and park. The system plays:
The system will now reset itself.
The system shuts down.
[2] shut down and reboot. The system plays:
The system will now reset itself.
The system shuts down and reboots itself.
System Date and Time
Changes the system date and time. Changing the system date and time resets voicemail and
drops callers. These prompts play:
Enter the two-digit month 01 through 12. Press [✳] to go back or [#] to cancel.
Enter the two-digit month.
01= January, 02-February, etc 12=December
Pressing [#] prompts for the month. Pressing [✳] the Setup Lines options play.
Please enter the two-digit day 01 through 31. Press [✳] to go back or [#] to cancel. Enter the
two-digit day.
Pressing [#] prompts for the month. Pressing [✳] plays the Setup Lines options.
Please enter the four-digit year. Press [✳] to go back or [#] to cancel. Enter the four digits.
Pressing [#] prompts for the day. Pressing [✳] plays the Setup Lines options.
Please enter the two-digit hour 00 through 23. Press [#] to go back or [✳] to cancel. Enter the
time in a 24-hour clock format, where 13=1:00p.
Pressing [#] prompts for the year. Pressing [✳] plays the Setup Lines options.
Please enter the two-digit minute 00 through 59. Press [✳] to go back or [#] to cancel. Enter the
minute of the hour.
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Pressing [#] prompts for the hour. Pressing [✳] plays the Setup Lines options. Tells the date and
time and prompts for confirmation of the date and time entered.
Press [#] to confirm. Press [✳] to cancel.
Pressing [#] plays:
The system’s date and time was changed. The system will now reset itself.
The system reboots. Pressing [✳] returns one level. Pressing [#] returns to the System
Administration.
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System Administration
Functions and Programming Options
The table below lists the available functions and programming options for the Digital Voice
Processing System. The columns to the right indicate which program contains the function or
option, and who may make modifications.
PC/Laptop
Admin
On-line
Admin
Select phone system
X
X
Select PBX configuration
X
X
X
X
X
X
Function / Programming Option
ECom
Mailbox
Owner
General
Shutdown system
X
Re-initialize system
X
Set date and time
Software version
X
X
Disable system caching
X
Fax detect setting
X
Run Debug module
X
Operator transfer settings
X
Assign function module to voice lines
X
Command files
X
X*
View logs
X
X
Set owner send options
X
Set owner edit options
X
Administer broadcast messages
X*
X
Set message cascading
X
Set call options
X
Set call screening and waiting
X
Set last options
X
Administer system lists
X*
X
Table 4-2. Functions and Programming Options
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Function / Programming Option
ECom
Set pager / phone number notify
PC/Laptop
Admin
On-line
Admin
X
Mailbox
Owner
X
Registry
Reset Registry to default
X
Add Registry items
X
X
Edit Registry items
X
X
Edit Prompts
Menu prompts
X
System prompts
X
Mailbox signature
X
X
Subscriber Programming
Add subscribers
X
X*
Delete subscribers
X
X*
Edit subscribers
X
X*
COS
X
X
Name (for company directory)
X
Password
X
Department
X
X
X
Subscriber Mailbox
Time control
X
Operator
X
Cascade to mailbox
X
Play greeting action
X
Action
X
Record name
Off premise notification
Notification settings
X*
X
X
X*
X*
X
Table 4-2. Functions and Programming Options
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System Administration
Function / Programming Option
ECom
PC/Laptop
Admin
On-line
Admin
Mailbox
Owner
Subscriber Extension
Time control
X
Transfer type
X
X
Screening and holding
X
X*
Subsequent actions
X
*
Administer personal lists
X
Administer guest mailboxes
X
Administer personal notepad
X
Recover deleted messages
X
Record greetings
X
Standard
X
Busy
X
Time sensitive
X
Temporary
X
Class of Service
Add COS
X
Delete COS
X
Edit COS
X
Menus
Add menu
X
Delete menu
X
Edit menu
X
Time Controls
Add time control
X
Delete time control
X
Edit time control
X
* = limited or not the same
Table 4-2. Functions and Programming Options
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5 Laptop/PC Administration
Overview
Laptop/PC Administration is a Windows-based program for administering your Digital Voice
Processing System. You may use Laptop/PC Administration or the telephony administration to
configure the Digital Voice Processing System. This section refers to the Laptop/PC
Administration.
Install Laptop/PC Admin Software
Installing the Laptop/PC Administration software requires one floppy diskette. Simply insert the
diskette into the disk drive and run setup.exe, then follow the instructions on the screen.
Windows 3.1 and Windows 3.11 for Workgroups Setup
1
Select the Program Manager.
2
Select RUN from the menu.
3
Enter A:\setup.exe in the Open field.
4
Click OK.
Windows 95/98 NT Setup
1
Click Start on the task bar at the bottom of the screen.
2
Click Run from the Start menu.
3
Enter A:\setup.exe in the Open field.
4
Click OK.
Connect Cabling
The Digital Voice Processing System can be administered locally via a direct connection to a
laptop/PC, or remotely using modems. If connecting the Digital Voice Processing System directly
to the laptop/PC serial port, use the provided 9-pin null modem cable.
If connecting to the Digital Voice Processing System via modem, the modem must be attached to
the Digital Voice Processing System as described in Section 2.
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Communicate With the System
Communicate With the System
During a routine installation, the PC-based Admin program communicates with the Digital Voice
Processing System. There are times when a more general purpose tool must be used that allows
diagnosis of start-up / configuration problems and allows uploading and downloading of
software to the system. To communicate with the Digital Voice Processing System at this lower
level, a terminal communication program is required such as ProComm Plus™ or ECom. ECom is
a communication application installed from the Windows Admin disk.
When using the terminal communications program, set the serial port parameters to 9600 baud,
no parity, 8 data bits, and 1 stop bit. Some communications programs that run under Windows
are too slow for the Digital Voice Processing System's high data transfer rate.
In this section, the term ECom indicates the terminal communications package you should be
using.
Run Software
Perform these steps to begin running the Windows administration program:
Windows 3.1 and Windows 3.11 for Workgroups
In the Admin Group, double-click the Admin icon.
Windows 95/98 NT
Click Start. From the Startup menu, select Programs, Admin, then click the Admin icon.
Modem Connection
The Digital Voice Processing System supports remote maintenance via a modem. Many
installations require that a modem be connected to the Digital Voice Processing System so
remote maintenance and service can be performed. The Digital Voice Processing System
requires a Hayes command set compatible modem that supports at least 9600 baud transfers. It
also requires a modem that supports switch selectable settings.
During boot-up, the Digital Voice Processing System sends the necessary AT commands to the
modem to set it for auto-answer and to suppress result codes. However, usually it is necessary to
configure the modem using DIP switches to do the same thing. Once a modem is connected, the
system must be restarted. During reboot, signals are sent to the modem to place it in autoanswer mode. Below are the commands sent to the modem:
@ECHO AT
@ECHO AT S0=1 Q1
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Modem Connection
If the modem requires different commands to place it in Auto-Answer mode, make changes
according to the modem manufacturer’s specifications.
The modem used by the Windows Admin program requires that
result codes NOT be suppressed.
NOTES
When the Digital Voice Processing System is parked or
restarted, the modem drops the current connection. It is
necessary to reconnect the modems after a park or reboot.
If a system is parked, it must be connected with ECom (or
a similar communications package).
When using a modem to communicate with a Digital Voice Processing System, the laptop/PC and
the Digital Voice Processing System need customer-provided Hayes-compatible modems. Both
modems must connect at 9600 bps. When a modem is connected to the Digital Voice Processing
System, the first screen displayed is shown below. This screen prompts for the remote modem
phone number with which to connect.
Figure 5-1. Modem Screen
If the Digital Voice Processing System does not detect a modem hookup, nor is it connected to a
Digital Voice Processing System, an error screen displays indicating the system is not responding.
When OK is clicked, the ComPorts Option screen displays for adjustment of settings as needed.
Figure 5-2. Modem Error Message
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Modem Connection
The following screen shows the File pull-down menu before dialing a remote modem. When the
administration menu is displayed and an attempt to dial via modem is made, the File pull-down
menu consists of the Dial and Exit options.
Figure 5-3. Modem File Menu
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Modem Connection
When an attempt to dial a remote modem is made, a Dial button is added to the main Digital
Voice Processing System screen as shown below.
Figure 5-4. Dial Button
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Modem Connection
When connected to a remote modem, the Dial button changes to Hangup on the main Digital
Voice Processing System screen as shown below.
Figure 5-5. Hangup Button
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Laptop/PC Connection
Laptop/PC Connection
If the Digital Voice Processing System is not configured to a phone system, or if it is configured to
a default phone system, the Default Phone System Configuration screen displays as shown.
Figure 5-6. Phone System Configuration Screen
Unchecking the Display this message at start-up each time the program is run option prevents the
Default Phone System Configuration screen from displaying again. To display the screen again,
select Setup, Advanced, Phone System Config Message from the Setup pull-down menu.
Running the laptop/PC administration software requires having the Digital Voice Processing
System unit connected. If Yes is clicked on the Default Phone System screen, the system prompts
to select the phone system. (Refer to the discussion on phone system setup later in this section.)
Click OK, then double-click the phone system selection. When the confirmation screen displays,
click Yes and the system reboots. After the system reboots, the Admin screen displays.
Clicking No also displays the Admin screen as shown in Figure 5-7. Admin Screen.
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Software Description
Figure 5-7. Admin Screen
Software Description
The following options are available:
❐
❐
❐
❐
Subscribers
Use this button to add, delete, and edit subscriber information.
Class of Service (COS)
Use this button to add, delete, and edit COS information.
Menu
Use this button to add, delete, and edit multi-level menu information.
Time Controls
Use this button to add, delete, and edit time control information.
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Software Description
Voice Lines
Use this button to administer voice lines.
❐ Reset
Use this button to reset the current screen.
❐ Shrink
Use this button to reduce the expanded screen to its default size.
❐ Exit
Use this button to exit the laptop/PC administration
program.
Menu items are also accessed using a pull-down menu.
❐
Status Bar
The following screen illustrates the status bar located at the bottom of the Digital Voice
Processing System option screens:
Figure 5-8. Status Bar
The status bar provides an explanation for each button on the main menu. For example, if the
Time Control button is highlighted, the status bar reads: Display Time Controls
Note the four signal indicators at the bottom of the screen. The Carrier Detect (CD) option is lit as
long as there is a carrier signal between the two modems, or between voicemail and the
laptop/PC. The Data Send Ready (DSR) option is lit as long as there is a carrier signal between the
two modems, or between voicemail and the laptop/PC. The CD and DSR are solid green on direct
port connection. The Transmit (Tx) option blinks whenever data goes out, and the Receive (Rx)
option blinks when data enters. If the connection is lost, the screen reduces and the following
screen displays:
Figure 5-9. Remote System Not Responding Message
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Software Description
Subscribers
A subscriber is someone who owns an extension and mailbox on the voicemail system. The
Subscribers menu displays mailboxes, extensions, and the names of subscribers. To display this
menu, press the Subscribers button, or select Setup, Subscribers from the Setup pull-down
menu. Then, click Insert to add a subscriber. Highlight an existing subscriber and double-click to
edit it. Highlight a subscriber and click Delete to delete it.
Figure 5-10. Subscribers Screen
As part of the Subscribers option, insert or delete a subscriber by clicking the corresponding
buttons as illustrated by the following screens.
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Software Description
Create Subscribers
The screen below shows the Insert Subscribers option. To access this screen, click the Insert
button from the Subscribers screen.
Figure 5-11. Create Subscribers
Start Mailbox
Enter the subscriber’s mailbox number. Typically this is the person’s extension.
Start Extension
Enter the extension to which to link this mailbox.
Number to Create
Number of mailboxes to add. Only use when creating multiple mailboxes.
Template Mailbox
When a subscriber is created and another new subsciber will have similar mailbox/extension
features, enter the previously created subscriber’s mailbox number. This copies all mailbox
and extension settings to the new subscriber for easier editing.
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Software Description
Delete Subscribers
The following screen shows the Delete Subscribers option. To access this screen, click the Delete
button from the Subscribers screen.
Figure 5-12. Delete Subscriber Range
Start Extension
Select the first mailbox in the range to delete.
Number to Delete
Number of mailboxes to delete.
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Software Description
Edit Subscribers
While displaying the subscribers screen, double-clicking one of the subscribers provides editing
and verification of passwords and user names.
Figure 5-13. Edit Subscriber
Password
The password provides the user with access to their mailbox. We recommend setting the
password to something that easily remembered. The default password is 0000.
First Name and Last Name
Change as needed. The Last Name field contains the name used in the directory.
Department
Enter the department or area in which the employee works.
Class of Service
Select the Class of Service to associate with this mailbox. Note that if the Class of Service field
is blank, the voicemail system defaults to the last COS used by the system. In a system that
uses multiple COSs, errors could arise. Assign a Class of Service to each extension to avoid
potential problems.
From the Subscribers screen, click the Mailbox Settings or Extension Settings.
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Software Description
Mailbox Settings
Mailbox Settings let you customize your mailbox options. For example, actions and notification
options.
Figure 5-14. Subscriber Mailbox
Time Control
Calls are often handled differently in the evening, during the weekend, or on holidays than
during regular business hours. The time control function defines a set of alternative actions
that the Digital Voice Processing System performs for a given time setting. Time controls
are created by selecting Time Control from the Setup menu. Set Time Controls to NONE if
this function is not used.
Use the Time Control option to configure date and time sensitive mailbox greetings. Refer
to Section 7 for additional information.
Use the Time Control option only with help from Technical
Support.
NOTES
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Software Description
Operator
Enter a personal operator for the mailbox that is used when a caller dials [0] while connected
to the mailbox. The call is transferred to an alternate extension instead of to the system-wide
operator. This is used to transfer calls to a personal assistant.
Cascade
Message cascading is a feature that copies or moves messages left for the originating
mailbox to another mailbox. To use message cascading, the Class of Service (COS) for the
originating mailbox must be configured to allow the feature. Within the mailbox settings,
only enter the destination mailbox. This feature is inoperable until the COS settings are
properly administered. Typical uses include archiving and notification of no response to
messages left in a mailbox (i.e., for customer service).
Mailbox Action
Click Play Greeting if the Digital Voice Processing System plays the greeting recorded for this
mailbox when it is accessed. Use the drop down list to select the actions performed by the
mailbox when a message is left. These actions function as follows:
Take a Message
Records messages in the mailbox for later retrieval.
Forward to Mailbox
Sends the caller to an alternate mailbox where a message may be left. Notification and MWI
rules of the forwarded to mailbox apply.
Forward to Extension
Sends the caller to an extension. Extension settings of the forwarded to extension apply.
Forward to Menu
Sends the call to a menu where additional options may be available to the caller. Refer to the
discussion on menus later in this section for more information.
Forward to Time Control
The Digital Voice Processing System executes the assigned time control and takes the
appropriate action. Use caution when selecting this option.
Forward to Module
Automatically runs another module when the mailbox is accessed. Special applications only.
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Software Description
Mailbox is Off
Disables the message capability for a mailbox. This option plays Mailbox is off to the caller.
Mailbox is Full
Notifies the mailbox owner that the mailbox cannot record any new messages until old
ones are deleted. Plays a message to the caller saying the mailbox is full.
Notification (External)
Notification refers to external numbers (e.g., pager, mobile, etc.) Select the type of
notification the Digital Voice Processing System uses when a message is left in the mailbox.
Notification options include:
No Notification
Disables message notification.
Immediate Notification
Sends notification immediately upon receiving messages.
Timed Notification
Sets a time to notify mailbox owner of new messages.
Urgent Notification
Instructs the Digital Voice Processing System to send notification only if the message left is
marked urgent.
Phone Number
Enter the phone number to dial for notification.
Do not enter 9, 1 for any number.
NOTES
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If you have an integrated system, do not set notification
to call an internal extension because the notification
message could be left in the extension owner’s mailbox.
This causes the Digital Voice Processing System to send
another notification message, creating a continuous loop.
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Software Description
Pager Notification
When selecting a notification method, a Pager Notification checkbox displays and is checked
if the notification number is a pager. Click OK before exiting this window.
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Software Description
Extension Settings
For Extension Settings, return to the Edit Subscribers screen. Then, click Extension Settings to
edit the actions for mailbox numbers and to change transfer options and time controls.
Figure 5-15. Subscriber Extension
Time Control
Calls are often handled differently in the evening, on weekends, or on holidays than during
regular business hours. The time control function defines a set of alternative actions that
the Digital Voice Processing System performs for a time setting. Time controls are created
by selecting Time Control from the Setup menu. If Time Controls are not used, set to NONE.
Use this option only with help from Technical Support.
NOTES
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Software Description
Actions
The Digital Voice Processing System provides three action fields that control how the system
handles incoming calls. The Digital Voice Processing System refers to these options in a
cascading order. That is, the first field has precedence over the second, and the second field
has priority over the third. For example:
1
An incoming call is answered by the Digital Voice Processing System.
2
If the supervised transfer option was selected, the Digital Voice Processing System checks
the first action for instructions on how to handle the call.
3
The Digital Voice Processing System performs a supervised transfer to the extension.
4
The line is busy so the call returns to the Digital Voice Processing System.
5
The Digital Voice Processing System checks the second Action for instructions on how to
handle a busy signal. The forward to voicemail option was selected.
6
The Digital Voice Processing System sends the call to the appropriate voice mailbox.
Fields associated with each Action change to reflect the Action selection. For example, if
Supervised Transfer is selected in the Action field, the field to the right of it changes to
Number to Dial. If the Action selection is set Forward to Menu, the field changes to Menu and
accepts the name of the menu to which calls are sent.
Action 1
Blind Transfer
Indicates an unsupervised transfer to the requested extension.
Supervised Transfer
The Digital Voice Processing System monitors call transfers to determine whether the called
extension is busy or is not being answered. If the call is not answered, the Digital Voice
Processing System refers to the subsequent Action entries (Action 2) for instructions on
handling the call. Only one transfer type (Supervised or Blind) is selected at a time.
Screen Caller
When a person dials an extension through the auto attendant, the call screening feature
prompts the caller to state his name. The Digital Voice Processing System plays the caller’s
name to the extension owner before the call is actually transferred. The extension owner can
accept or reject the call, or send it to another extension or voice mailbox. This option works
only with Supervised Transfer.
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Software Description
Holding Allowed
Lets the caller hold on the line if the called party is busy. The caller hears:
I'm sorry, [extension's name] is busy. If you would like to hold, press [1]. To try another
extension or leave a message for this extension, press [2].
This option works only with Supervised Transfer.
Forward to Mailbox
Forwards calls to the specific mailbox entered in the Mailbox field. Usually this is the called
extension's personal mailbox.
Forward to Extension
Forwards calls to the extension entered in the Extension field.
Forward to Menu
Forwards calls to the menu entered in the Menu field. Refer to the discussion of menus later
in this section for additional information.
Forward to Module
Forwards callers to a custom script module.
Consult Technical Support before selecting this option.
NOTES
Forward to Time Control
Runs the designated time control file and performs the actions designated for the current
time. Refer to the discussion of time controls later in this section for additional information.
Action 2 and Action 3
Available options depend on the selection for Action 1. For example, if Forward to Mailbox
is selected, enter the mailbox number. After selecting Action 1 from the dropdown list,
complete the action by completing any fields to the right of it. When Supervised Transfer is
selected as Action 1, Action 2 box becomes active. When Action 1 is supervised transfer and
the transfer resulted in a Busy or No Answer condition, Action 2 setting specifies what
happens next. Invoke Action 2 when the following conditions exist for the Action 1
supervised transfer:
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Software Description
Do Always
The action always occurs.
Only On Busy
The Digital Voice Processing System uses this option if the previous transfer results in a busy
signal.
Only On No Answer
The Digital Voice Processing System uses this option if the transferred call was not answered.
The above conditions apply when setting up Action 3.
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Software Description
Class of Service (COS)
Class of Service involves features and settings applied to a subscriber group. The Class of Service
(COS) screen displays the COS name and description. To begin any COS operation, click the COS
button on the toolbar or select COS from the Setup menu.
Figure 5-16. Class of Service Screen
The Digital Voice Processing System mailboxes and extensions are associated with a Class of
Service (COS) that defines their attributes. All mailboxes and extensions with the same COS
operate identically in terms of options available to users. Grouping mailboxes and extensions
into classes of service provides a way to change options for all mailboxes and extensions in the
same class simultaneously.
By supporting multiple COSs, the Digital Voice Processing System lets you provide users with
options to system features on an as needed basis. Create a template COS to use when creating
more than one COS.
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Software Description
After selecting Class of Service from the Setup menu or clicking the COS button on the tool bar,
click Insert to add a COS or Delete to delete the COS. Enter a name for the COS, using a 3-digit
number, then click OK. The COS screen displays. Double-click the COS just created. The Edit COS
dialog box displays. Define the Class of Service.
Figure 5-17. Create New Class of Service
When creating a new COS or editing an existing COS, click the tab corresponding to the
parameters to change. Once a category is selected, another category is selected by clicking the
page controls (Next, Prev) at the bottom of the screen, or by clicking the desired tab.
Within Class of Service, double-clicking COS displays a window with the following tabs:
❐
❐
❐
❐
❐
General
Message
Maintenance
Notification
Auto Attendant
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Software Description
General Tab
The General tab sets the desired general Class of Service values.
Figure 5-18. Class of Service General Tab
Description
Descriptive text (up to 30 characters) to help identify the COS in other operations.
Time Control
Calls are often handled differently in the evening, on the weekend, or on holidays than
during regular business hours. The time control function defines a set of alternative actions
that the Digital Voice Processing System performs for a time setting. Creat time controls by
selecting Time Control from the Setup menu. If Time Controls are not used, set to NONE.
Use this option only with the help of Technical Support.
NOTES
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Software Description
User Type
Set user type to 99 when granting system administrator access. For all other uses, set the
user type to 10. Types 02-98 are not used.
Event Counters
Set these counters to off if an overview of system usage is not needed.
Owners
Check Owners to maintain a count of mailbox/extension maintenance accesses by the
mailbox owner.
Callers
Check Callers to maintain a count of mailbox/extension access by callers (non-owners).
Language
Mailbox and extension prompts play in the selected language.
Restricted OutDial
Disables long distance dialing from the extension or from mailbox notification by entering
the number of digits required for local calls (typically 7 or 10).
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Software Description
Message Tab
Sets values for messages in the Digital Voice Processing System.
Figure 5-19. Class of Service Message Tab
Message Type
The Digital Voice Processing System mailboxes store voice or page messages.
Voice
Voice is the most common message type and is typically the only option selected which
lets callers leave a voice recording for the called party. If mailboxes using this COS wish to
receive numeric page messages, check the Page option.
Page
This option lets callers leave a numeric message. Note that a single mailbox can store a
combination of message types. Mailboxes set for voice messages can be notified by a
numeric pager. This setting applies only to inbound messages, not the notification type. If
more than one message type is selected, choose one for the default.
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Software Description
Default Message Type
If the mailbox uses both message types and the caller does not select one, Default Message
determines which type the system records.
Play Message Type Menu
Select this option if the Digital Voice Processing System presents the caller with a menu such
as: To leave a voice message, press [1]; To leave a page message, press [2]. Deselect this option if
the mailbox owner handles access to message type options in the mailbox greeting.
Message Properties
Length
Determines the time allocated to a message. After the specified number of seconds elapses,
the caller is presented with the Send Menu, as if they had pressed a key to stop recording.
The recommended length is 120 seconds.
Count
Determines the maximum number of messages stored in a mailbox. When the number of
messages in a mailbox exceeds this parameter, the mailbox plays a message saying it is full.
No further messages are permitted until one or more messages in the mailbox is deleted. A
maximum of 50 messages is recommended.
Retention
The Digital Voice Processing System automatically deletes messages stored longer than a
specified amount of time. Thirty days is the recommended default retention period but can
be extended or shortened, depending on specific needs.
Record On Key
Omit this to have the Digital Voice Processing System automatically begin recording a voice
message. When used, the caller must press a key for recording to begin.
Greeting Type
Select from the following types of pre-recorded messages or prompts used when greeting a
caller:
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Software Description
Personal
A message played to a calling party before a message is recorded to a mailbox. If the owner
does not record a personal greeting, the system greeting (default) is used.
System
A generic message used when no personal greeting is recorded. If the Personal and System
greetings are activated, the Digital Voice Processing System plays the personal greeting
when one has been recorded.
Class of Service
A single greeting that plays for all mailboxes sharing the same Class of Service. This is done
to conserve disk space by eliminating the need for each mailbox to have its own greeting
prompt.
Voice Insert
A COS greeting consists of the Class of Service prefix prompt, a name prompt, and a Class of
Service suffix prompt. Voice Insert is often used to personalize a Class of Service greeting
and limit the disk space used.
System Add-On
A shorter version of the system default greeting that follows a personal greeting. This
greeting says Begin speaking at the tone. To stop recording press any key, etc. whereas the
regular system greeting says The person you have tried to reach is unavailable, begin
recording...
Greeting Length
Enter the time for each greeting in seconds.
Park and Page
If enabled, the following occurs: when a call comes into a mailbox and during the mailbox
greeting the caller presses 7, the caller is transferred to a park location and the system
initiates a company-wide broadcast page for the mailbox owner.
The mailbox greeting must include instructions for dialing
[7] to access Park and page. Park and Page is not available
on all systems.
NOTES
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Software Description
Stop Record Key
Activates the one-key urgent message send feature. With this option, when an outside caller
presses 8 to end recording a voice message, the message is marked urgent, sent, and the
caller proceeds to Last Options.
The mailbox greeting must include instructions for dialing
[8] for urgent messages.
NOTES
Record Options On
The caller presses a key after leaving a voice message then hears the following options:
Press [1] to send the message
Press [2] to play the message
Press [3] to cancel
Press [4] to append the message
Press [5] to re-record the message
Send Options
Select Urgent, Confidential, or both if callers can specify options for messages they leave.
Urgent
Messages are preceded by an Urgent prompt that triggers immediate notification. These
messages play first in a group of messages.
Confidential
Messages cannot be forwarded and are preceded with a warning to pick up the phone if
messages are played on a speaker phone.
Last Options
Determines system actions once a caller leaves a message.
On
If Last Options is set to On, the Digital Voice Processing System plays default menu options.
Default menu options are: To access another mailbox, press [1]. To access an extension, press
[2]. To disconnect, press [9]. To transfer to an operator, press [0].
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Software Description
Off
If Last Options is set to Off, the Digital Voice Processing System plays thank you and hangs
up.
Menu
If Last Options is set to menu, the Last Options Menu plays. Note that setting this option off
limits a caller’s ability to navigate the system.
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Software Description
Maintenance Tab
Determines the modifications users can make to their personal mailboxes.
Figure 5-20. Class of Service Maintenance Tab
First Time Help
New users are prompted to record essential parameters such as a mailbox greeting, mailbox
name, and a password.
Say Date and Time
The Digital Voice Processing System announces the date and time a message was received.
Manual Natural
The user must press a key to hear the date and time. Natural means the date and time is said
in general terms; for example, Monday or yesterday. Press [8] after the message plays.
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Software Description
Manual Full
The user presses a key to hear the complete date and time. For example, Monday, February
28, 1998, at 7:00 p.m. Press [8] after the message plays.
Automatic Natural
Date and time play automatically at the beginning of each new message. The user need not
press any keys.
Automatic Full
Complete date and time play automatically. The user need not press any keys.
Message Order
Determines order in which messages play. Message order is chronological as follows:
First In-First Out
The first message left plays first.
Last In-First Out
The last message left plays first.
Owner Play Options
Mailbox owners have several options for handling played messages. This makes mailbox
management as simple or as sophisticated as desired. These options are:
Save Messages
Press [2] to save messages for later retrieval.
Confirm Deletes
Requires users to press [#] after pressing [3] to delete messages. This is used as a safeguard
against accidental deletion.
Forward Messages
Press [4] to forward messages to other mailboxes or to an outside number.
Reply To Messages
Press [5] to reply to a message.
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Software Description
Dial Source
Connects to the person who sent the message.
Skip Messages
Press [6], then [3] to skip a message while listening to messages.
Owner Send Options
Determine the functions available to users when sending messages from their mailbox:
Not Allowed
Creates simple mailboxes that cannot send a message.
Urgent
Users can assign urgent status to a message. Urgent messages are preceded by an Urgent
prompt that trigger immediate notification. These messages play first in a group of
messages.
Confidential
Specifies that a message cannot be forwarded and is preceded with a warning to the
recipient that the message is confidential.
Outside Numbers
Sends a message to an outside number. Use this option with caution since the Digital Voice
Processing System attempts to call an outside number and play the message.
Future Delivery
Delivers messages at a future time and date.
Distribution Lists
Sends messages to a system-wide list that is maintained by the administrator.
Confirmation
Lets the user request receipt information for a marked message. The system notifies the
sender when the message is listened to, or if the message is not played before the
notification attempts expired.
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Software Description
Owner Edit Options
Determine the mailbox customization available to users within this COS:
Password
Restricts unauthorized access to the mailbox. Lets the mailbox owner change the mailbox
password. Typically, this option is off only when a mailbox is for temporary use.
Greeting
Lets a mailbox owner edit their greeting and typically, is enabled. The greeting is a message
played to a calling party before a message is recorded to the mailbox.
Name/Signature
Lets an owner change the mailbox name used in prompts associated with the mailbox.
Name / Signature is an identifier for a mailbox and is used when calls are transferred, and
when messages are forwarded, replied to, or sent.
Notification
Lets an owner change notification settings such as the extension or number to call, and the
time of notification (such as a pager). Notification is the indication of new messages in
mailboxes and does not affect message waiting indicators on telephones.
Delete Sent Message
Lets a mailbox owner unsend messages sent to another local mailbox. The system prompts
the owner for the destination mailbox, then checks for unheard messages from the owner
that are in the destination mailbox. Each message plays and lets the owner selectively
delete them.
Mailbox State
Lets an owner turn the mailbox off, set it to greeting only, forward calls to an extension,
forward calls to a mailbox, or forward calls to menu. Turn this option off when a simple
mailbox is desired or there is a possibility of activating erroneous forwarding.
Personal Lists
Lets a user create up to 10 personal lists and maintain them via the telephone. Personal
distribution lists are numbered from 0 to 9. Each contains personalized mailbox lists
addressed as a group to simplify delivery.
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Software Description
Guest Mailboxes
Lets an owner communicate with a guest who has no mailbox on the system. System
mailboxes can have up to 10 guest mailboxes. Mailbox owners administer guest mailboxes
and assign unique numbers to each guest. Owners may send messages to guest mailboxes
following the prompts for sending to other address types. Guests press [4] to retrieve
messages during the owner’s greeting. The guest then enters their unique number (phone
number or social security number, etc.), followed by [#]. The guest may then retrieve
messages sent by the mailbox owner and reply to the mailbox owner.
Auto-Attendant
Lets a mailbox owner edit extension settings. The mailbox owner can also change
forwarding and the transfer type.
Notepad
Gives the mailbox owner access to a personal voice note pad that is referenced with an
index. The index can be any 8-digit number with an associated voice file. For example, a
personal note pad can be used for saving phone numbers and addresses.
Transfer Out
Lets a mailbox owner transfer to other extensions or mailboxes. Turn off this option when
the auto attendant is not used. At the top level of the mailbox owner options, a caller can
press 0. The system then plays To access another mailbox, press [1]. To access an extension,
press [2].
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Software Description
Notification Tab
Describes notification options that tell mailbox owners when they have new messages.
Figure 5-21. Class of Service Notification Tab
Message Waiting
The Digital Voice Processing System sends message waiting commands to telephone
systems that support message waiting lights or similar notification devices.
Off - Do Not Use
Do not light the Message Waiting Indicator (MWI). An example is a mailbox without an
internal telephone.
After First New Message
Only sends commands to the phone system for notification after the first new message.
After Every Message
Sends command after each new message.
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Software Description
Message Waiting Indicator Strings - MWI Set Sequence, MWI Clear Sequence
Message Waiting Indicator strings are available and can be modified in the Digital Voice
Processing System, however, they have no affect on the system. This feature is handled by
the digital communications with the phone.
Event Handler Group
Event handler groups control notification settings like message waiting and pager
notifications. On a two-line system, line two is the notification line by default. On all other
systems, the last system line is for notification. You can program the Digital Voice Processing
System on a Class of Service basis (in the Notification Options dialog box) to use only preselected lines for outgoing notification.
Do not change event handler groups without assistance from
Technical Support.
NOTES
Voice Notify Options
Password Required
Forces the owner to enter a password to retrieve messages.
Message Pick-Up Allowed
Allows message retrieval. Note that allowing message retrieval without a password can
undermine the privacy and mailbox security. Also, do not use voice notification on systems
using blind or release transfers.
Message Cascading
Gives the Digital Voice Processing System great flexibility when delivering a message. Any
incoming message, depending on the cascade setting, can be redirected to other mailboxes.
No Cascading
Set to Off to disable this function.
Immediately
Cascading begins immediately, allowing storage of duplicate messages in several mailboxes.
When Notify Fails
Forwards the message to another mailbox only when the notification fails and the mailbox
owner has not retrieved the message.
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Software Description
Urgent Only
Cascades only those messages marked urgent.
Original Message - Save as New, Delete Original, Save Original
These options are available when Message Cascading is set to Immediate or When Notify
Fails. Typically, set this to Save as New. Setting this option to Save Original saves the
message in the original mailbox once forwarding is complete. Setting this option to Delete
Original deletes the original message from the mailbox once forwarding is complete.
Notify Interval (External)
Determines the time interval between notification attempts until the owner retrieves the
message. This number is defined in the mailbox notification settings and is measured in
minutes, with a maximum interval of 999 minutes.
Notify Attempts (External)
Determines how many times the Digital Voice Processing System attempts to notify a
mailbox owner after receiving a new message. This number is defined in the mailbox
notification settings and can be a maximum of 999.
Notification attempts continue as long as there is a new
message in the mailbox.
NOTES
Notify Script
Complex notification scripts are created on a per Class of Service basis. Use this option only
if a notification script is already written. The Digital Voice Processing System provides 20
notification scripts that are similar in function. There are two groups of command files:
0XX.CF and 1XX.CF. The 0XX.CF files are: 006.CF, 008.CF, 010.CF, 012.CF, 014.CF, 016.CF,
018.CF, 020.CF, 022.CF, and 024.CF. The 1XX.CF files are: 106.CF, 108.CF, 110.CF, 112.CF,
114.CF, 116.CF, 118.CF, 120.CF, 122.CF, and 124.CF. The number in each name represents
how long after dialing the paging service the Digital Voice Processing System waits before
it sends the mailbox number.
All notification scripts send the mailbox number, ✳, an urgent message count, another ✳, a
new message count, another ✳, and the saved message count. For example, if mailbox 123
is being notified and has 1 urgent new message, 2 non-urgent new messages and 15 saved
messages, the following is sent: 123✳1✳2✳15. Some pagers display ✳ as -, so the display
could look like: 123-1-2-15. The difference between 0XX.CF and 1XX.CF files is how the
script handles messages forwarded to a mailbox. For more information regarding
notification scripts, see Appendix B.
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Software Description
Pager Retries
Disables pager retries but leaves all other retry options enabled. Since most pagers have
memory and reminder features, the owner is not repeatedly paged for the same message.
Pager retries are directly related to Notify Attempts.
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Software Description
Auto Attendant Tab
Provides information on several automated operations within the Digital Voice Processing
System.
Figure 5-22. Class of Service Auto Attendant Tab
Call Options
Customers can change their extension settings from their mailbox.
Blind Transfer
Allows unsupervised call transfers. the Digital Voice Processing System simply forwards the
call to the requested extension. This option is commonly used with hunt groups or when
the phone is always answered.
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Software Description
Supervised Transfer
The Digital Voice Processing System monitors the transfer to determine whether the called
extension is busy or is not being answered.
The customer can significantly alter the voicemail system
functioning.
NOTES
If Supervised Transfer is selected, check one or both of the following:
Call Screening
When a caller dials an extension, Call Screening prompts them for a name. This information
is given to the called party before the call is actually transferred. The called party can accept
or reject the call.
Call Holding
The caller can hold if the called party is busy. The caller hears:
I'm sorry, [extension's name/signature] is busy. If you would like to hold, press [1]. To try another
extension or leave a message for this extension, press [2].
Hold Interval
Determines how long the Digital Voice Processing System waits before retrying a busy
extension (related to Call Holding). For example, if the Digital Voice Processing System
attempts to ring a busy extension, and the hold interval is set to 10 seconds, it retries the
extension every 10 seconds until a connection is made or until the retry limit is reached.
Time is measured in seconds, with a maximum interval of 999 seconds.
Hold Type
This setting (related to Call Holding) determines what a caller hears if an extension is busy
and they elect to hold.
Silence
Silence keeps the call connected but the caller hears nothing while on hold.
Dial Hold Sequence
The Digital Voice Processing System executes a flash-hook when the caller is placed on hold
(if provided by the phone system, the flash-hook activates background music).
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Software Description
Play Hold Files
The caller hears recorded messages prepared for the Digital Voice Processing System. Hold
files are recorded using the Digital Voice Processing System’s telephone based
administration and up to nine can be recorded. Record the first prompt file by selecting
system prompt 014. The second prompt is 015. All nine files are accessed using 014
through 022. Refer to Table 4-1. Editing System Prompts for additional information.
Call Queueing
Places multiple calls on hold for a single extension. The Digital Voice Processing System
holds the calls in a queue until they are answered which are answered in the order
received.
Call Holding must be enabled for this feature to operate.
NOTES
Screen Length
Determines the time in which a caller must respond with a name when prompted through
Call Screening. Time is measured in seconds with a maximum interval of 999 seconds.
Default is 3 seconds.
Play Original
When a message is left in a mailbox of a forwarded extension, the originally dialed
extension is identified at the start of the message. The identifier of the originally dialed
extension is omitted when this option is not selected.
Transfer Strings - Transfer Prefix, Transfer Postfix
Transfer strings are available and can be modified in the Digital Voice Processing System,
however, they have no affect on the system. This feature is handled by digital
communications with the phone system.
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Software Description
Menus
The Menus screen displays names and descriptions. Multi-level menus direct users and callers to
information, assist them in performing tasks, and guide them with using the system. Insert a
menu by clicking the Insert button. Edit a menu by double-clicking one listed. Delete a menu by
highlighting the menu and pressing Delete.
Figure 5-23. Menus Screen
A menu is a list of actions executed through touch-tone keys. For example, For sales, press [4]. For
support, press [5]. For administration, press [6]... A menu performs up to 13 actions, with each action
corresponding to a key on a standard telephone keypad (including # and ✳), plus one time-out
action.
An action is an instruction selected from the Menu Action List and instructs the Digital Voice
Processing System how to respond when a particular key is pressed. An action performs another
module (transfers a call to an extension through the auto attendant) or performs a special feature
(plays a prerecorded message).
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Software Description
Insert Menu
Click Insert and the following screen displays:
Figure 5-24. Create New Menu Screen
When creating a new menu, complete the following fields:
Name
A 3-digit numeric name that references the new menu. The Digital Voice Processing System
includes menus in the 1XX range. Menus you create should be between 200-998.
Description
Text that describes the menu being created.
Template
A 3-digit numeric code of another menu to use as a template when creating this menu. For
example, if menu 200 exists and you want to create menu 201 that is similar to 200, enter
200 as the template menu. The template field may be left blank.
Delete Menu
Before deleting a menu, a confirmation screen displays as illustrated below.
Figure 5-25. Delete Menu Confirmation Screen
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Software Description
Edit Menu
From the menu screen, double-click a menu to select it, then select the options for that menu.
This screen permits editing of an existing menu.
Figure 5-26. Edit Menu Screen
Description
Enter a brief description of the function that identifies the purpose of this menu.
Password
Specify the password to protect the on-line recording action. This password is required
when a caller accesses the action Record Prompts.
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Software Description
Time Control
Calls are often handled differently in the evening, during the weekend, or on holidays than
during regular business hours. The time control function defines a set of alternative actions
that the Digital Voice Processing System performs for a time setting. Create time controls
by selecting Time Control from the Setup menu. Set Time Controls to NONE if time controls
are not desired.
Use this
Support.
option
only
with
assistance
from
Technical
NOTES
Instructions
Select the instructions prompt containing the information the caller uses to determine
which keys to press. Enter the filename with the VOX extension. The menu number should
match the instruction filename. A typical instruction prompt would be: Press [4] for sales,
press [5] for support... Note that most menus have instruction prompt files. However, these
prompt files are dependent on the application design. Hidden menu options not described
in the prompt are also available.
The instruction prompt must be a number to enable use of
online administration.
NOTES
Time Out
The amount of time the time-out action is in effect if the caller presses no key.
Retries
The number of times a caller can initiate an invalid option. If the caller exceeds this number,
the Max Retries key action is taken.
Key Actions
The bottom part of the Edit Menu screen addresses Key Actions. Key actions determine the
response invoked when a particular key is pressed. Each dial-pad key has an accompanying
key action field. In addition, there is a field labeled Time-Out. The Time-Out field indicates
what happens when the caller does not press any keys before the Time-Out period elapses.
Clicking any Key Action displays the X Key Action dialog box for editing the key.
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Software Description
Clicking one of the actions in the Action section displays a description of that action. For example,
if the operator option is selected, a notification of transferring the caller to the operator
displays.
Figure 5-27. Key Actions
Define a key by selecting an option as follows:
Mailbox
Sends the caller to a specific mailbox. If no mailbox is entered, the Digital Voice Processing
System prompts the caller for a mailbox number.
Prompt for Mailbox
Prompts for the mailbox number. For example, if key action 1 is a prompt for a mailbox,
when the caller presses [1], they hear Please enter the mailbox number of the person you are
trying to reach.
Key is First Digit of Mailbox
The first digit of the mailbox being accessed. For example, if key 2 is set to Key is first digit,
when a caller presses [2], they do not hear a prompt and the system waits for more digits.
Goto Mailbox
Goes to a specific mailbox. For example, if key 3 is set to mailbox 40, when the caller presses
[3], they directly access mailbox 40.
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Software Description
Extension
Sends the caller to a specific extension. If no extension is entered, the Digital Voice
Processing System prompts the caller for an extension number.
Prompt for Extension
Prompts for the extension number. For example, if key action 1 is a prompt for an
extension, when the caller presses 1, they hear Please enter the number of the person you are
trying to reach.
Key is First Digit of Extension
The first digit of the extension being accessed. For example, if key 2 is set to Key is first digit,
when a caller presses [2], they do not hear a prompt and the system waits for more digits.
Goto Extension
Goes to a specific extension. For example, if key 3 is set to go to extension 40, when the
caller presses [3], they directly access extension 40.
Menu
Executes the selected menu.
Owner Access
Gives access to mailbox owner features. Can be used with in-band integration or to provide
access through a hidden key on a menu.
Run Module
Runs other modules that the Digital Voice Processing System supports.
Do not perform this function without assistance from
Technical Support.
NOTES
Time Control
Enter the time control to run. Takes actions based on time, day, and day of the week values,
as specified in a time control setting.
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Software Description
Command File
Runs the command file script. See Appendix C for more information.
Do not perform this function without assistance from
Technical Support.
NOTES
Company Directory
Provides a company directory listing for mailboxes or extensions.
Hang Up
Plays thank-you for calling prior to disconnecting the caller. For example, a menu might
include this option at the end of a list: press [4] for sales, [5] for support, [#] to return to the
previous menu, and [9] to hang up.
Operator
Transfers the caller to an operator using the blind transfer to [0]. Refer to the information
later in this section for configuring the operator.
Invalid Option
Plays the message Invalid option and repeats the instructions.
Disabled
Makes pressing a key have no effect, as if the key was never pressed.
Play Prompt
Plays the indicated voice prompt file.
Play Instructions
Replays the instructions prompt, such as: To hear this menu again press...
Record Prompts
Lets a caller re-record menu prompts. After pressing the key associated with this action, the
caller is prompted for the menu password. The Instructions or any Play Prompt file attached
to a key, is then recorded or edited.
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Software Description
Change Language
Changes the prompt files to those recorded in the selected language.
Only the purchased language is available.
NOTES
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Software Description
Time Controls
Time controls route calls, send callers to voicemail, and play menus, etc. (based on time and day
settings). Up to 10 time periods can be defined within a time control setting, making a time
control as simple or as complex as desired. Time Controls can be chained together to allow more
than ten day/time options, however, chaining Time Controls can cause delays. Time Controls are
searched by item, starting with the first item.
The Time Control menu displays time control names and descriptions. To access the Time
Controls function, click Time Control on the main menu.
Figure 5-28. Time Controls
Edit an existing time control by clicking on it or click Insert to add a new time control. To delete a
time control, highlight it and click Delete.
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Software Description
Insert Time Control
Figure 5-29. Create New Time Control
When creating a new time control, complete the following fields:
Name
A 3-digit numeric name that references the new time control. The Digital Voice Processing
System includes time controls in the 1XX range. Create time controls between 200-999.
Description
Text that describes the time control being created.
Template
The 3-digit numeric code of another time control to use as a template. For example, if time
control 200 exists and time control 201 is similar to 200, enter 200 as the template time
control. The template field may be left blank.
Delete Time Control
A confirmation displays before deleting a time control as shown below.
Figure 5-30. Delete Time Control Confirmation
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Software Description
Edit Time Control
From the Time Control menu, click a time controls to display the following screen:
Figure 5-31. Edit a Time Control
Description
Enter a description for the time control that describes its purpose.
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Items 1-10
Click any item button to define a time control function. Make sure the last time control
entry includes all dates, times, days, and an action. Otherwise, the system may terminate
the call unexpectedly.
Figure 5-32. Define Time Control Function
Use the tenth field to chain time controls together.
NOTES
Date
Enter a start and end date, using MM/DD date format (01/01 through 12/31), to indicate
specific starting and ending dates to which the time control applies. Note that when
specifying date and time, leaving either field blank means the option to applies to ALL
dates.
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Software Description
Time
Enter a start and end time, using twenty-four hour format (00:00 through 23:59), to indicate
the specific times during the day that the time control is active. Leaving these fields blank
means the option applies to all times.
Days
Click the checkbox for each day to which the time control item applies.
Make certain all times, days, and dates are specified to
achieve desirable results.
NOTES
Mailbox Greeting
Enter a number from 1-9 to distinguish different time-related events within a time control.
The mailbox greeting setting controls which mailbox greeting plays when a mailbox is
accessed and a time control is defined. Refer to the previous discussion of mailbox settings
for more information.
Action
Select the action to perform during the indicated dates, days of the week, and hours during
the day.
Mailbox
Sends the caller to a specific mailbox. If no mailbox is entered, the Digital Voice Processing
System prompts the caller for a mailbox number.
Prompt for Mailbox
Prompts for the mailbox number.
Key is First Digit of Mailbox
The first digit of the mailbox being accessed.
Goto Mailbox
Accesses a specific mailbox.
Extension
Sends the caller to a specific extension. If no extension is entered, the Digital Voice
Processing System prompts the caller for an extension number.
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Software Description
Prompt for Extension
Prompts for the extension number.
Key is First Digit of Extension
The first digit of the extension being accessed.
Goto Extension
Accesses a specific extension.
Menu
Executes the selected menu.
Run Module
Runs other modules that the Digital Voice Processing System supports.
Do not perform this function without assistance from
Technical Support.
NOTES
Time Control
Executes actions defined in a time control setting.
Command File
Executes the command file script.
Company Directory
Provides a company directory listing for mailboxes or extensions.
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Software Description
Voice Lines
Displays voice line actions. Voice Line actions define how the Digital Voice Processing System
answers incoming calls.
Figure 5-33. Voice Lines
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Software Description
Double-clicking a voice line displays the Edit Line Settings dialog box for specifying actions for
the selected line.
Figure 5-34. Edit Line Settings
Mailbox
Sends the caller to a specific mailbox. If no mailbox is entered, the Digital Voice Processing
System prompts the caller for a mailbox number.
Extension
Sends the caller to a specific extension. If no extension is entered, the Digital Voice
Processing System prompts the caller for an extension number.
Menu
Executes the selected menu.
Run Module
Enter a module name to execute and any parameters for the module.
Do not perform this function without assistance from
Technical Support.
NOTES
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Software Description
Time Control
Enter a time control to execute.
Command File
Enter a command file to execute. Refer to Appendix B for more information.
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Software Description
Reset Display
The Reset button clears the main window.
Shrink
The Shrink button returns the laptop/PC administration programming window to its original
size.
Exit
The Exit button exits laptop/PC administration.
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Pull-Down Menus
Pull-Down Menus
Menus at the top of the main screen provide access to the functions described below.
File Menu
Generally, the only option available on the File menu is Exit which exits the Digital Voice
Processing System administration program. However, if there is a modem connection, available
options include Dial, Hangup, and Exit. See the Setup Modem discussion earlier in this section for
more information on these functions.
Setup Menu
The Setup menu consists of these options:
Subscriber
❐ Class of Service
❐ Menu
❐ Time Control
❐ Lines
❐ Phone System
❐ Port Setup
❐ Modem
❐ Advanced
The first five options provide the same functions as the corresponding buttons in the main menu.
The other options are described below.
❐
Setup Phone System
Lists available configuration files and their corresponding phone systems. The following message
displays if a phone system has not been selected. Refer to Section 2 for information on selecting a
phone system.
Figure 5-35. Select Phone System Message
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Pull-Down Menus
The screen below displays after clicking OK on the Select Phone System message or if a phone
system was already selected.
Figure 5-36. Configuration Files
Double-clicking a configuration file displays the following screen that lists the new and current
Digital Voice Processing System configuration:
Figure 5-37. Configuration Warning Screen
After pressing Yes, the Digital Voice Processing System reboots.
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Pull-Down Menus
Port Setup
To configure the Digital Voice Processing System via laptop/PC administration, select Setup: Port
Setup from the main window.
Figure 5-38. Comm Port Options
The default options are shown. It is recommended that none of these options other than the main
ComPorts be changed. Set this option to the laptop/PC ComPort.
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Pull-Down Menus
Modem Setup
The following options are available:
❐
❐
❐
Quick Configure
Setup
Phone Book
Figure 5-39. Modem Setup Menu
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Pull-Down Menus
Quick Configure
The Modem Quick Configure provides a list of other available modems.
Figure 5-40. Modem Quick Configure
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Pull-Down Menus
Modem Setup
If the desired modem is not listed, select Modem Setup from which the administration program
can be used to configure the modem.
Figure 5-41. Modem Information
Do not change these options unless you are familiar with modems. Contact the modem provider
if assistance is needed.
Commands
Command strings that are sent to the modem during different stages of the
communication process.
Initialize
Initializes the modem.
Dial
The dialing sequence.
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Pull-Down Menus
Dial Suffix
Command that follows the dialing sequence. This is necessary because some modems
require additional command strings after the dial command. It is recommended to leave this
set to ^M, which is the default.
Cancel Dial
Cancels the dial.
Hangup
Hangs up the modem and disconnects the call.
Configure
Determines the configuration string for your modem. Refer to the manual supplied with the
modem to determine the necessary configuration string.
Answer
Forces the modem to go off hook and answer the line.
Result Codes
Codes that the administration program expects to receive from the modem.
Okay
Normal response for a properly executed command.
Connect
Code returned when the modem connects to a remote modem.
Busy
Remote modem is busy.
Voice
Someone answered the phone line and attempted to speak into it.
No Carrier
An interruption occurred (intentionally or unintentionally) with the remote system
connection.
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Pull-Down Menus
No Dialtone
The modem went off hook but did not receive a dial tone.
Error
The modem detected an error.
Ring
An incoming call was detected by the modem. At the bottom of the Modem Setup screen is
Link Rate information.
Link Rate
Def BPS Rate
Default communication rate between the two systems.
Lock DTE Rate
Forces the baud rate to remain the same. It is recommended that the baud rate be left at
9600 (default).
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Pull-Down Menus
Phonebook
Use the Modem Phonebook screen to edit phonebook entries. The advantage of the
Phonebook is that when administering one or more voicemail systems, phone numbers are
conveniently stored in the phonebook.
Figure 5-42. Modem Phonebook
Adding a modem phonebook entry displays the following screen.
Figure 5-43. Phonebook Entry
Name
An associated name for this number.
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Pull-Down Menus
Number
Telephone number to dial at the site. Changing a modem phonebook entry displays the
following screen for editing the phonebook entry:
Figure 5-44. Telephone Number
Removing a modem phonebook entry displays a confirmation screen.
Figure 5-45. Delete Phonebook Entry Warning
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Pull-Down Menus
Advanced Setup
Provides the following alternatives:
❐
❐
❐
❐
❐
Edit Registry
System Settings
Set Unit Date and Time
Phone System Config Message On
Shutdown
Figure 5-46. Modem Setup
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Pull-Down Menus
Edit Registry
The registry contains system variables that control the Digital Voice Processing System.
Normally, these values need not change. Contact Vodavi Communications Systems’ Technical
Support department for assistance if a change is required.
Figure 5-47. Registry Entries
Improper changes to the Registry items can cause erratic
system behavior.
NOTES
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Pull-Down Menus
Change the names and values of registry entries by double-clicking an entry on the Edit Registry
screen.
Figure 5-48. Registry Values
System Settings
Figure 5-49. System Settings
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Pull-Down Menus
System Caching
If System Updates Take Effect Immediately is selected, any change made to a menu,
mailbox, COS, etc., is immediately effective. The disadvantage is that this option slows the
system. Unchecking this option requires a system reboot for changes to take effect.
NOTES
Turn caching off (by checking the box) when initially
configuring the system; turn caching on (by unchecking the
box) when programming changes are complete.
Fax Detect
Fax Detect strings are available and can be modified in the Digital Voice Processing System,
however, they have no affect on the system. This feature is handled by the digital
communications with the phone system.
Operator
Global default operator for all operator functions. This is the dial sequence sent to the
phone system to contact the Operator [0]. In most situations, this is the sequence dialed
when the caller dials [0].
Set Unit Date and Time
Sets the Digital Voice Processing system date and time, then the system restarts. All callers are
disconnected. The System Reboot Warning message displays followed by the Set Unit Date and
Time screen after clicking OK.
Figure 5-50. System Reboot Warning Message
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Pull-Down Menus
Figure 5-51. Set Unit Date and Time
Phone System Config Message On
If the Digital Voice Processing System is not configured to a phone system, or if it is configured to
a default phone system, the Default Phone System Configuration screen displays as shown below.
Deselecting the Display this message at start-up each time the program is run option prevents the
Default Phone System Configuration screen from displaying in the future. Selecting Setup,
Advanced, Phone System Config Message On from the Setup pull-down menu displays this
screen again.
Figure 5-52. Default Phone System Configuration
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Pull-Down Menus
Shutdown Menu
The Shutdown menu provides various options for shutting down the Digital Voice Processing
System.
Figure 5-53. Shutdown Voicemail System
Shutdown and Park Unit
Shuts down the voicemail unit and does not restart it again. The power supply must be
removed to restart.
Shutdown and Restart System
Shuts down the voicemail unit and executes a verification of configuration information
(without rebooting the system).
Shutdown and Reboot Unit
Shuts down the voicemail unit, then reboots the system.
Quick Start
Initiates a quick shutdown and startup without internal configuration verification.
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Pull-Down Menus
Reports Menu
Displays system logs. Select an option from the main administration menu (Subscribers, COS,
Menus, etc.) to access the Reports menu.
Figure 5-54. Reports Menu
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Pull-Down Menus
On the Reports menu, the only available option is Logs. Enter the log date and start and end
times for the report.
Figure 5-55. Log Report
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Pull-Down Menus
Help Menu
The Help menu contains two options: About and Current Configuration.
Figure 5-56. Help Menu
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Pull-Down Menus
Help, About lists the Digital Voice Processing System administration software and voicemail
system versions as shown below.
Figure 5-57. Help About
Help, Current Config lists information about the configuration file currently selected as shown
below.
Figure 5-58. Current Configuration
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6 Upgrading
Upgrading Ports
Use these instructions when upgrading the number of ports on a voicemail unit. A port upgrade
kit must be purchased from Vodavi before proceeding.
Call your sales representative with the serial number of
the voice processing unit for the upgrade.
NOTES
Instructions are separated into two sections: hardware and software. Use the software section
for all upgrades. Use the hardware section only when moving from:
2 to 6 ports
❐ 2 to 8 ports
❐ 4 to 6 ports
❐ 4 to 8 ports
If upgrading from 2 to 4 or 6 to 8 ports, go directly to the Software Installation section which
immediately follows the Hardware Installation section.
❐
Hardware Installation
Hardware must be added to the voicemail system when upgrading from:
❐
❐
❐
❐
2 to 6 ports
2 to 8 ports
4 to 6 ports
4 to 8 ports
Tools Required
Phillips #1 or 2 screwdriver
Nut driver (for ¼ inch hex standoff)
❐ Static control wrist strap. For example: Desco #9070 or Ideal Stat Gard #61-038 kit.
Parts included in the hardware kit are shown in the following table:
❐
❐
Item
1
Part
8 port replacement digital line card
Quantity
1
Table 6-1. Hardware Kit Parts
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Upgrading
Upgrading Ports
Prepare Unit
1
Shut down and park the voicemail system using the Windows Admin program (Setup,
Advanced, Shutdown) or the telephony interface.
2
Disconnect power to the system.
3
Disconnect all phone lines from the voicemail ports.
4
Remove unit from wall by lifting off the mounting screws (if wall mounted).
5
Place unit on sturdy flat surface, preferably on a static dissipating surface such as a
properly grounded anti-static mat.
Access Line Card Mounting and Install Card
1
It is highly recommended to use anti-static precautions, such as a static-dissipating wrist
strap (see Tools Required above), before opening the upgrade kit and whenever the
voicemail unit is open. This point cannot be overstressed. This unit and the hardware
upgrade kit contain static-sensitive components. These components MUST receive
adequate protection from electro-static discharge.
2
Remove top cover by unscrewing the four screws, two on each of the bottom side edges
of the unit. Slide the cover off towards the end with the LED lights.
Figure 6-1. Removing the Cover
3
Locate the line card (the RJ-11 connectors for the phone lines).
4
The old 4 port line card and the new 8 port line card are mounted the same. They differ in
the number of components stuffed onto the line card. During the removal and installation
process, note the location of screws, ribbon cable, and the orientation of the ribbon
cables.
5
Remove the two ribbon cables and note the orientation for installation to the 8 port card.
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Upgrading Ports
6
Remove the 6 screws holding the card to the metal support bracket. Remove the line card
and store it in a safe and static-free location.
7
Remove the metal support bracket by removing the two rear screws and the two screws
connecting the standoffs.
8
Install the 8 port metal support bracket, using four screws.
9
install the 8 port line card, using six screws.
10 Install the two ribbon cables noting the polarity and location. Do not bend the pins.
Reassemble chassis
1
Slide the cover back into place. It is easiest to slide the cover on a flat surface. Make sure
both edges on the base slide into the grooves on the lid. It is difficult to install the screws if
the cover is not on properly. Insert the four #8 screws into chassis sides and tighten.
2
Replace the unit to its original mounting or location. Reconnect the RJ-11 ports to lines
from the phone system, and power-up the unit.
3
When the system boots, the new ports are unavailable until the software upgrade is
performed.
Software Installation
For all upgrades, the software must be loaded to activate the ports. The necessary software is
found on a 3.5-inch diskette in the upgrade kit. Follow these instructions to upgrade the software:
Requirements
❐
❐
❐
❐
Laptop or PC running Windows 3.1.1 or Windows 3.11 for Workgroups, or higher with
floppy disk drive and an available serial port and null modem cable.
Admin software loaded on the laptop or PC.
Ecom or ProComm software loaded on the laptop/PC (Note: remaining instructions
assume that Ecom is the software used to complete the upgrade)
Port upgrade diskette
Steps
1
Connect the laptop/PC to the voicemail system.
2
Start the Windows Admin program.
3
Shut down and park the voicemail by selecting Setup, Advanced, Shutdown. Then select
Shutdown and Park Unit. Exit the Admin program.
4
Insert the Port Upgrade disk into the diskette drive of the laptop/PC.
5
Start Ecom on the laptop/PC and verify the connection to the voicemail unit.
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Upgrading
Upgrading Ports
6
Using Ecom, enter the following DOS commands:
CD\ [Enter]
ZMR [Enter]
7
Use Ecom to send the two files located on the diskette (NEWKEY.KEY and PORTUP.BAT) by
pressing the PgUp key. Select Zmodem transfer. Browse for the A: drive and select both
files, click Add and OK. Start the upload to the voicemail system. See Section 7 for more
information on file uploading.
8
After a successful upload, execute the following DOS commands:
PORTUP [Enter]
REBOOT [Enter]
9
As the system reboots, the new ports are activated (the LEDs for active ports are all solidly
lit when the reboot completes).
If any other LEDs remain lit, refer to Section 7, Technical/Troubleshooting.
NOTES
Make test calls to all ports to verify that the upgrade completed successfully. If problems exist,
refer to Section 7, Technical/Troubleshooting or contact Technical Support for assistance.
All ports return to their default configuration and must
be reconfigured to their original setting prior to placing
the Test Calls.
NOTES
Now that your port count has increased, phone system programming must be modified (Flash
65, button #12) to accommodate the new ports. The last port in the voicemail group must be
connected for message waiting indicators, notifications, etc. to work properly.
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Upgrading
6-5
Generic Upgrading Information
Generic Upgrading Information
Follow these instructions to upgrade the self-contained digital voicemail unit.
The diskette sent from Vodavi Communications contains a
file for upgrading. Any reference in the following section
to xxxxxxxx.zip refers to the file on the diskette.
NOTES
To download the files from the Internet, follow the instructions below:
1
Create a directory on your hard drive called UPDATE.
2
Using any web browser, download the XXXXXXXX.zip file to the UPDATE directory on your
hard drive.
3
Connect the voice processing unit to the laptop/PC using the serial cable.
4
Start the ECom program.
5
Click SEND next to +DIE 0.
6
Click the C:\HELLO text in the screen.
7
Create a level 1 backup of your system. Refer to Section 7 for additional information on
system backups.
8
When the C:\HELLO prompt displays, type CD\ and press [Enter].
9
Select FILE -> UPLOAD -> OK.
10 Select ZMODEM and click OK.
11 Double-click the UPDATE directory.
12 Highlight XXXXXXXX.zip and click ADD.
13 Click OK. A screen displays that shows the upload status of the files. When the upload
completes, the C:\ prompt displays.
14 At the C:\ prompt, type PKUNZIP -D -O XXXXXXXX.zip and press [Enter].
15 Type REBOOT and press [Enter]. The system reboots and the upgrade is complete.
16 Exit ECom.
If the files were received on a diskette from Vodavi Communications, follow these instructions.
1
Place the diskette you received in the disk drive of the laptop or PC.
2
Connect the voicemail unit to the laptop or PC.
3
Access the voicemail unit via ECOM.
4
Click Send next to +DIE0.
5
At the c:\HELLO> prompt type CD\ and press [Enter].
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Upgrading
Generic Upgrading Information
6
Type ZMR and press [Enter].
7
Choose File ->Upload ->OK.
8
Choose ZModem and press OK.
9
Double-click the UPDATES directory.
10 Highlight xxxxxxxx.zip and click Add.
11 Click OK.
12 A screen displays that shows the upload status of the files. When the upload is complete,
the c:\ prompt displays.
13 At the C:\ prompt type PKUNZIP -D -O xxxxxxxx.zip and press [Enter].
14 Type REBOOT and press [Enter].
15 The system shuts down and the upgrade is complete.
16 Exit ECom.
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7 Technical / Troubleshooting
Overview
This section provides information on diagnosing problems that may occur on the Digital Voice
Processing System. The information in this section is highly technical and unless the procedures
are performed as instructed, the system may fail to operate. A good working knowledge of DOS
and PC-based systems is essential.
LED Sequences
LED Sequence:
. = off
o = low intensity
O = high intensity
S = blinking
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Technical / Troubleshooting
LED Sequences
Normal LED Boot Sequence
LED
12345678
Description
If system does not progress...
???? ????
Boot-up checking – see below
Cables disconnected. Memory SIMM
loose.
O... ....
Checking hard-drive
and other system resources
Hard drive problem. Boot with Ecom
to view errors.
.O.. ....
Configuring system
File problem. Re-index databases.
..O. ....
Setting modem
...O ....
Starting the voice processing
Key file missing. Invalid number of
ports. Configuration files not valid.
OO.. ....
2 port system ready to answer
System ready
OOOO ....
4 port system ready to answer
System ready
OOOO OO..
6 port system ready to answer
System ready
OOOO
OOOO
8 port system ready to answer
System ready
OSOO ....
4 port system, port 2 active
System working
.... O...
System parked
Power unit on and off to restart
.... .O..
System re-booting
Wait for re-boot.
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7-3
Looking at Boot Up
Other Error Conditions
LED
12345678
Description
Diagnosis
No Lights
System not booting.
BIOS failure, BIOS chip loose. Open unit and
reconnect.
O... o.o.
No memory found.
Memory SIMM loose, disconnected or failed.
Open unit and reconnect.
oO.O o.o.
20
seconds
O.oo o o
No boot-able device.
Hard drive data or power cable disconnected.
Hard drive failure. Open unit and reconnect.
oO.O OOOo
System not booting.
Hard drive not connected to the motherboard.
Open unit and reconnect.
O... O.O.
Memory SIMM is
disconnected.
Open unit and reseat the memory SIMM.
Looking at Boot Up
Once power is reapplied to the Voice Processing System, a PC boot-up screen displays:
General Software 80386 Embedded BIOS (tm) Version 4.0
Copyright (C) 1992-1997 General Software, Inc.
Connected Systems Dolphin
Wait.....
(C) 1996 General Software, Inc.
80386-4.0-01F3-FA4E
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Technical / Troubleshooting
Looking at Boot Up
Next, the system CMOS BIOS configuration screen displays:
+------------------------------------------------------------------------------+
|
SYSTEM BIOS CONFIGURATION, (C) 1996 GENERAL SOFTWARE, INC.
|
+---------------------------------------+--------------------------------------+
| System CPU
: 80386
| Low Memory
: 703KB
|
| Coprocessor
: Disabled
| Extended Memory
: 3072KB
|
| Drive A: Type
: RFD Disk(n/a) | Drive C: Type
: 49
|
| Drive B: Type
: Not installed | Drive D: Type
: 0
|
| System Video
: Auto
| Serial Ports
: 03F8
|
| ROM Shadowing
: Enabled
| Parallel Ports
:
|
| Embedded BIOS Version: 3.5IDE
| Manufacturing Mode
: 03F8 / 19K
|
+---------------------------------------+--------------------------------------+
Starting PC DOS...
Then the system boots:
HIMEM: DOS XMS Driver, Version 3.15 - 05/30/94
Extended Memory Specification (XMS) Version 3.0
Copyright (C) IBM Corp. 1988, 1994
Installed A20 handler number 2.
64K High Memory Area is available.
IBM Expanded Memory Manager 386 Version 4.50
Copyright (c) IBM Corp. 1986, 1994
EMM386 successfully installed.
Available expanded memory . . . . . . . .
3008 KB
LIM/EMS version . . . . . . . .
Total expanded memory pages . .
Available expanded memory pages
Total handles . . . . . . . . .
Active handles . . . . . . . .
Page frame segment . . . . . .
4.0
216
188
64
1
E000 H
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Total upper memory available . . . . . .
Largest Upper Memory Block available . .
Upper memory starting address . . . . . .
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95 KB
C800 H
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Technical / Troubleshooting
7-5
Looking at Boot Up
EMM386 Active.
Dolphin Advanced Power Management V2.0.
System APM support detected and initialized
C:\>set VSICFG=0xC000 0x310 10 C D
C:\>set PATH=C:\;C:\DOS;C:\UTILS;C:\HELLO\SYSTEM
C:\>set TEMP=C:\TEMP
C:\>set VSIXMSMEM=1
C:\>lights ff3f 0
C:\>smartdrv /X
C:\>cd\
C:\>makekey
found key file - exiting
C:\>cd\hello\dsp
C:\HELLO\DSP>call denv
C:\HELLO\DSP>call testenv
C:\HELLO\DSP>set VSICFG=0xC000 0x310 10 C D
C:\HELLO\DSP>set LDSPPATH=loaddsp -v evp.bin
C:\HELLO\DSP>dinit
DInit Version 1.0 03/09/98
(C)opyright 1998 Santa Barbara Connected Systems Corp. All Rights Reserved
Usage: DInit [channel number]
Clock via channel 1
Enabling channel 1
C:\HELLO\DSP>loaddsp -v evp.bin
LOADDSP DSP Image Loader
Version 1.6 08/Apr/97
(C)opyright 1997 Santa Barbara Connected Systems Corp. All Rights Reserved.
Hardware Interrupt 10
IO base address 310
Memory Segment c000
C:\HELLO\DSP>
C:\HELLO\DSP>cd\hello
C:\HELLO>regadd "DisableXSIAM=1"
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Boot Up Problems
REGADD: DisableXSIAM=1
C:\HELLO>chk_port
10/13/98 13:28:13 SETPORT (Build:2) VSI Channels=8 Registry Channels=8 Return Er
ror Level=0
REGADD: DisableXSIAM=0
Configuring system...
Modem to auto-answer...
AT
AT S0=1 Q1
Loading voice engine...
+OK
Boot Up Problems
Q: All lights on the system turn on and the system appears to boot normally, but calls are
not being answered.
A: The cable from the motherboard to the voice card(s) is not connected. Open the
voicemail unit and reconnect the voice cards to the motherboard.
Q: The system boots properly and the batteries are installed. When the power is
removed, then is re-applied, the date and time are not maintained.
A: Check the status of the batteries. Make sure they are seated properly and are
charged. Also, open the unit and make certain the battery connection is tight, via
JP10.
ECom
ECom is the communications program shipped on the Laptop/PC Administration diskette. ECom
is a 16-bit Windows program that communicates directly with the Digital Voice Processing
System and provides access to DOS functions and debugging information.
It is suggested to use the supplied ECom application because Ecom supports transferring of files
between the Digital Voice Processing System and the PC, via the ZModem protocol.
Anytime the system is accessed via ECom, Laptop/PC Admin
must be shut down.
NOTES
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ECom
The following screen shows ECom:
Figure 7-1. ECom Screen
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ECom
Com Port Options
Press [ALT]+[P] from the ECom screen to access the Com Port Options screen as shown below:
Figure 7-2. Com Port Options
The default communications port options are as follows:
Com Ports
Defines the Com Port connecting to the Laptop/PC.
Baud Rates
Default is 9600. This baud rate must match the BaudRate setting in your Registry.
Parity
Default is None.
Data Bits
Default is 8.
Stop Bits
Default is 1.
Flow Control
Software Transmit and Software Receive must be checked. XOn Char should be 17 and XOff
Char should be 19.
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ECom
Modem Connection
The modem connection, via ECom, works the same whether the modem is connected or there is a
direct connection to the Digital Voice Processing System.
To access modem features, press [ALT]+[D]. The modem dial screen displays.
Figure 7-3. Modem Connection
Once the modems are connected, all features described in this section are supported. There is a
phone book, similar to the phone book for the Laptop/PC Administration software. Use this
phone book to enter the remote site name and telephone number and save this information.
Shut Down and Park
The voicemail system must be shut down and parked to access DOS or debugging functions. Shut
down and park the system in any of three ways:
1
Access the Online Administration program by getting into a mailbox and accessing
supervisor functions, then press [8], [3], [1] to shut down and park the system. Start ECom
and press [Enter] until the C:\HELLO> prompt displays.
If the voicemail system is shut down and parked, the modem
connection is dropped. The system must be recalled for
access.
NOTES
2
Via the laptop/PC administration program Select Setup, Advanced, Shutdown, and
Shutdown and Park unit. Exit the Laptop/PC Admin module. Start ECom and press [Enter]
until the C:\HELLO> prompt displays.
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ECom
3
Via the ECom program, connect to the Digital Voice Processing System. Press Send next
to +DIE0 to display the C:\HELLO> prompt.
Figure 7-4. Hello Prompt
Access to DOS functions is available, including directory and type commands.
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ECom
Debug Mode
From the DOS prompt the voicemail system can be brought up in debug mode. If VMDEBUG is
typed at the C:\HELLO> prompt, the system comes up in a communicative mode. In debug mode,
the Administration program will not run. The following screen shows how the voicemail looks
when the system is ready to take calls in its non-stealth mode.
Figure 7-5. Debug Mode
Note that the system displays the log line:
I!XSIAM Info: XSIAM Shutting down for a short nap
The system is ready to receive voicemail calls. Logging information displays on the ECom screen
and is written to the logs.
To exit Debugging mode, press [3] from the ECom screen. The voicemail system is parked again.
To restart the voicemail system, type REBOOT and the system reboots. It is then safe to exit the
ECom program.
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ECom
To display more logging information in the unit, add a registry parameter ModuleDebug.
ModuleDebug accepts several parameters as shown in the following table:
Basic Foundation
H!
Voicemail
Vm
Auto Attendant
Aa
Menus
Mn
Voicemail Owner
Vo
Directory
Di
Events
Ev
Message Manager
Mm
Time Control
Tc
Integration
In
Command File
Cf
Database
Db
Distribution List
Dl
Notification
No
Table 7-1. Module Debug Parameters
For example, to see if the menus and time controls are configured correctly, go into Admin
module and insert the ModuleDebug name with a value of TcMn. Or, access the system via ECom
and at the DOS prompt type REGADD “ModuleDebug=MmTc”
Module Debugging must be turned off when troubleshooting is complete. To turn off Module
Debug, type REGADD “ModuleDebug=”
Download
Upload and download files to the Digital Voice Processing System in ECom. To download or send
a file from the Digital Voice Processing System to the laptop/PC, do the following:
1
Make certain the Digital Voice Processing System is shut down and parked.
2
From the C:\HELLO> prompt, type ZMS <filename> and press [Enter].
If the file to download is not in the C:\HELLO directory,
move to the correct directory to type the ZMS command.
NOTES
3
The system displays a status screen (shown below).
4
When the download is complete, the system returns to the C:\HELLO> prompt.
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ECom
5
The file is downloaded to the C:\Admin directory on the local hard drive.
Figure 7-6. Protocol Status
Upload
To upload a file from the Laptop/PC to the Digital Voice Processing System, do the following:
1
Make certain the Digital Voice Processing System is shut down and parked.
2
Type CD \ and press [Enter]. The file uploads to the C:\ directory.
3
Type ZMR and press [Enter].
4
Press [Page Up].
5
The system prompts for the transfer protocol to use.
Figure 7-7. Select Protocol
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ECom
6
The next screen prompts for files to transfer. Double-click the file(s) to transfer. They are
listed in the Outgoing Files box.
Figure 7-8. Batch Upload
7
After selecting the appropriate files, click Add, then OK and the file transfers begin.
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Parking the System
The screen changes to a protocol screen showing the upload status. When complete the
C:\ prompt displays.
Figure 7-9. Protocol Status
Parking the System
Many troubleshooting and updating techniques require that the Digital Voice Processing System
be parked before the system is accessed. Normally, the Digital Voice Processing System is running,
accepting phone calls, etc. When the system is parked, it is no longer taking phone calls, instead is
waiting for DOS commands.
Park a system one of three ways:
1
Via Windows Admin: Select Setup, Advanced, Shutdown. Select Shutdown and Park unit.
Admin then disconnects.
2
Via Telephone: Access any mailbox. At the mailbox greeting, press [✻] followed by the
password for that mailbox. Press [7] for administrator functions. If prompted for a
password type 2275. Press [8], [3], [1].
Once the system is parked, voice calls cannot be made into
the system.
NOTES
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Executing DOS Commands
3
Via ECom: Send to the Digital Voice Processing System the string +DIE 0 followed by
CR/LF. From ECom press Send in the top right-hand corner of the screen.
If a modem is connected, the parking process disconnects
the modem.
NOTES
Once a system is parked, restart the system so it processes phone calls by doing the following:
Unplug the power, wait 5 seconds, and re-apply power
OR
At the DOS prompt, type REBOOT and press [Enter].
Once the system is parked, use ECom to execute DOS commands and transfer files. Pressing
[Enter] displays the DOS prompt: C:\HELLO>.
Executing DOS Commands
The Digital Voice Processing System supports most DOS commands, including cd, dir,
copy, move, etc. The following are utility programs on the Digital Voice Processing System
that may help diagnose problems.
LASTLINE.EXE
Shows the last lines of a text file. On the command line specify the file name and number of
bytes to display. Run LASTLINE by itself to show help. Useful for viewing the end of a log file.
LATEST.EXE
Lists the last 20 files on the system. Accepts -S to search sub-directories. Also accepts wild cards.
Run LATEST ? for help. Useful for locating new files on the system.
BIGGEST.EXE
Lists the largest 20 files on the system. Accepts -S to search sub-directories. Also accepts wild
cards. Switch allows display of smallest files. Run BIGGEST ? for help. Useful in diagnosing
where disk space is used.
DIRSIZE.EXE
Lists the total size of files in each directory. Useful in determining where disk space is used.
GREP.COM
Extracts text lines from a text file based on matching rules. Useful in extracting log lines for a
particular mailbox or extension, or gathering log lines for a particular time of day. Type GREP ?
for more information.
MAKEKEY.EXE
Displays the system serial number.
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Transferring Files
Transferring Files
The Digital Voice Processing System can transfer files via the ZModem protocol. Since the Digital
Voice Processing System communicates at 9600 baud, it is suggested to use ZIP compression on
files before transfer.
Before file transfer occurs, the Digital Voice Processing System must be parked. Once the system is
parked, use ECom and DOS commands to navigate through the directory structure. Change the
directory to the location where files are uploaded or downloaded.
To transfer files from the PC to the Digital Voice Processing System (upload) the steps are:
1
Park the system.
2
Make sure the file is prepared (edited, saved, compressed, etc.) on the laptop/PC.
3
On the Digital Voice Processing System, get into the DOS directory where the file is to be
uploaded.
4
Ensure the file does not already exist.
5
On the Digital Voice Processing System execute a ZMR (Zmodem Receive) command.
6
From Ecom, select upload a file using the Zmodem protocol. Then select the file to send.
7
After the file transfer completes, the DOS prompt displays.
To transfer files from the Digital Voice Processing System to the PC (download):
1
Change directories on the Digital Voice Processing System to the file location.
2
Run ZMS (Zmodem Send) with the file name and the extension. For example, to download
the file TEST.ZIP from the Digital Voice Processing System, run: ZMS TEST.ZIP
3
The terminal emulation program then downloads the file.
4
After the file transfer is complete, the DOS prompt displays.
Advanced users can use fast ZMS and fast ZMR.
NOTES
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Backing Up the System
Backing Up the System
To back up the data on the Digital Voice Processing System, it must be parked first. Back up the
Digital Voice Processing System at three levels. The first level is to back up the DBASE directory:
1
Access the system via ECom.
2
Press Send next to +DIE0.
3
At the C:\HELLO> prompt, type BACKUP1 and press [Enter]. A confirmation to backup
the system displays.
4
Press [Enter]. The backup completes and the system prompts to download the system
backup.
5
Press any key to begin the download. To not download the files, press
[CONTROL]+[SHIFT]+[C], then press [Y].
If [CONTROL]+[SHIFT]+[C] is pressed, the backup must be
downloaded later.
NOTES
The next level of backup includes the previous level and subscriber greetings, menus greetings,
and other static voice prompts:
1
Access the system via ECom.
2
Press Send next to +DIE0.
3
At the C:\HELLO> prompt, type BACKUP2 and press [Enter]. A confirmation displays to
backup the system.
4
Press [Enter]. The backup completes and the system prompts to download the system
backup.
5
Press any key to begin the download. To not download the files, press
[CONTROL]+[SHIFT]+[C], then press [Y].
If [CONTROL]+[SHIFT]+[C] is pressed, the backup must be
downloaded later.
NOTES
The final level of backup includes BACKUP1, BACKUP2, and Voice Messages. This backup may
take several hours to download.
1
Access the system via ECom.
2
Press Send next to +DIE0.
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Restoring System Backup
3
At the C:\HELLO> prompt, type BACKUP3 and press [Enter]. A confirmation displays to
backup the system.
4
Press [Enter]. The backup completes and the system prompts to download the system
backup.
5
Press any key to begin the download. To not download the files, press
[CONTROL]+[SHIFT]+[C], then press [Y].
If [CONTROL]+[SHIFT]+[C] is pressed, the backup must be
downloaded later.
NOTES
Restoring System Backup
The instructions below describe how to restore a system backup. To restore data on the Digital
Voice Processing System, the system must be parked first.
The following are general instructions for restoring backup files. Connect the Digital Voice
Processing System unit to the host computer, then use these DOS commands:
BACKUPx.ZIP represents the name of the file to restore,
and x is a variable for any number or character.
NOTES
1
CD \
2
ERASE BACKUPx.ZIP
3
ZMR BACKUPx.ZIP
4
PKUNZIP -D -O BACKUPx.ZIP
5
REBOOT
Restore the backup of the Digital Voice Processing System at three levels. The first level is to
restore databases that contain subscriber, COS, menu, time control and system settings. To
transfer files from the host system and unzip them, connect the Digital Voice Processing System
unit to the host computer, then use these DOS commands:
1
CD \
2
ERASE BACKUP1.ZIP
3
ZMR BACKUP1.ZIP
4
PKUNZIP -D -O BACKUP1.ZIP
5
REBOOT
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System Reinitialize
The next restore level retrieves subscriber greetings, menu greetings, and other static voice
prompts. First, connect the Digital Voice Processing System unit to the host computer, then use
these DOS commands:
1
CD \
2
ERASE BACKUP2.ZIP
3
ZMR BACKUP2.ZIP
4
PKUNZIP -D -O BACKUP2.ZIP
5
REBOOT
The third restore level restores everything, including voice messages. Connect the Digital Voice
Processing System unit to the host computer, then use these DOS commands:
1
CD \
2
ERASE BACKUP3.ZIP
3
ZMR BACKUP3.ZIP
4
PKUNZIP -D -O BACKUP3.ZIP
5
REBOOT
NOTES
If there are multiple files, execute ZMR commands for each
file. After executing the ZMR command, use ECom’s file
transfer commands to initiate a ZModem file upload. Do
this for each file to restore.
System Reinitialize
Do the following to reinitialize the database:
Do not reinitialize the system without help from Technical
Support. This deletes messages and custom prompts.
NOTES
1
Start the Ecom program.
2
Click SEND next to +DIE 0.
3
Click the C:\HELLO text in the screen.
4
Type REINIT and press [Enter]
5
Type REBOOT and press [Enter]. The voicemail system reinitializes.
If an incorrect number of ports is specified, the voicemail
system may not run correctly.
NOTES
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Debug Mode
Debug Mode
To have more logging information, add a registry parameter ModuleDebug. ModuleDebug
accepts several parameters as shown in Table 7-1. Module Debug Parameters.
For example, to see if menus and time controls are configured correctly, enter the Admin module
and insert the ModuleDebug name with a value of TcMn.
To see if your menus and time controls are configured properly, do the following (via Laptop/PC
Admin):
1
Access the Laptop/PC Admin and select Setup, Advanced, Registry.
2
Find the ModuleDebug parameter. If it is there, double-click and modify the value.
Otherwise, insert the value name.
3
Enter TcMn.
4
Click OK.
Via ECom:
1
Access ECom.
2
Press Send next to +DIE0.
3
At the C:\HELLO> prompt, type REGADD ModuleDebug=MnTc and press [Enter].
To see the active call come through the voicemail unit, run the voicemail engine in debug mode
as follows:
1
Access the voicemail unit via ECom.
2
Click Send next to +DIE 0. At the C\HELLO> prompt, type VMDEBUG. This puts the system
in debug mode and shows calls in the system. When XSIAM shuts down for a brief time, the
system is ready to receive calls.
3
To exit debug mode, press [3]. The engine shuts down and the C\HELLO> prompt
displays.
4
To put the system in stealth mode, type VMRUN at the DOS prompt.
Remove debugging parameters from the registry to conserve
hard drive space and to maintain system speed.
NOTES
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Viewing the Logs
Viewing the Logs
To view the logs on the Digital Voice Processing System, the system must be parked first.
On the Digital Voice Processing System, daily log files are stored on the hard drive as ASCII text
files in the C:\HELLO\LOGS directory. There is an error log named HELLO.ERR that contains
system level errors. There is a daily log file for each day that contains tracking information for
that day’s activities. The daily log files are named HEmmddyy.LOG where mm is the two digit
month number, dd is the two digit day and yy is the two digit year.
Questions and Answers
Q: When I make changes to subscriber, COS, menu or time control settings, the changes
do not take effect. What is the problem?
A: The Digital Voice Processing System uses an internal, per channel, cache to speed up
operations. If answering the line with Menu 100 and modifications are made to menu
100 using the PC based Admin program, those changes are not effective until the
system is reset. By default, caching is turned off. View the Caching setting in Admin by
selecting Setup, Advanced, System Settings, then click the System Updates Take
Effect Immediately option.
Q: The system does not process calls as fast as I would expect. What can I do to improve
the speed?
A: Verify that the ModuleDebug registry variable is deleted from your system. Make sure
the Disable System Caching option is checked and the Fax Detect option is not
checked.
Q: A menu has a Time Out value. If the Time Out value is 0, then the system will not allow
any key presses to activate any key actions. The system will only follow the Time Out
key action.
A: The Time Out value is defined as Specifies the length of time after which, if the caller
presses no key, the Time Out action is to run.
When the Time Out value is greater than 0 and the caller presses a key during the
prompt or within the number of seconds indicated by the Time Out value, that key
action is taken. If the caller exceeds the Time Out value, the Time Out action is taken.
When the Time Out value is 0, the only action taken is the Time Out action. The caller
may not enter DTMF keys.
When the Time Out value is set to 0, many prompt files can play in succession. An
example would be to list all employees in a company, but not record them in a single
prompt file. Create a series of menus with the Time Out key action to call the next
menu and a Time Out value of 0.
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Questions and Answers
Q: Subscriber changes (e.g., Name, Department, Password, etc.) do not stick when the
customer reboots the unit after making a change, or looks at another list (COS, LINES,
etc.) and then looks at the Subscriber list again.
A: To reproduce the problem follow the steps below in the Laptop/PC Administration
Program. The solution is to restore the original subscriber database and index files on
the unit. Follow these steps to restore the original subscriber database and index files:
1
Start the ECom program.
2
Click SEND next to +DIE 0.
3
Click the C:\HELLO text in the screen.
4
Type CD \HELLO\ORIG\DBASE and press [Enter].
5
Type COPY MB*.* C:\HELLO\DBASE and press ENTER. If the system prompts you to
overwrite the files, press [Y], then [Enter].
6
Type COPY EX*.* C:\HELLO\DBASE and press [Enter]. If the system prompts you to
overwrite the files, press [Y], then [Enter].
7
Type REBOOT. The subscriber database and index files are reinitialized.
Proceeding further will delete the subscriber database.
Messages, signatures, and greetings are still available
but all mailboxes will be deleted and must be recreated
(enter the names, etc.).
NOTES
Do NOT delete or modify the files in the C:\HELLO\ORIG\DBASE directory. They are there if the databases
must be restored to their original state (in case of file
corruption).
Q: The modem will not go into auto-answer mode when you power the voicemail off and on
with the modem attached. What is wrong?
A: The cause of the problem is unknown at this time, but it is being investigated. When the
unit is powered down and restarted, the port may be in an unrecognized state. The unit
also sends a lot of information to the modem during the boot process. This problem
does not occur when a reboot is done from Admin or Ecom. The problem may not
always be recreated.
Follow the procedure below to resolve the problem:
1
Power off the modem.
2
Pull the power cable from the back of the voicemail unit. Wait ten seconds.
3
Put the power cord back into the unit
4
Wait until LIGHT #2 on the unit lights.
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Questions and Answers
5
Turn the modem on.
6
In a few seconds, the AA light on the modem lights and the unit/modem pair functions
normally. Reboot the unit via remote commands.
Contact technical support for more information or additional help.
Q: How do I set up a mailbox to have time sensitive greetings?
A: You must create a time control for the mailbox. Configure the time controls as you
would like:
1
Define the dates, days, and times.
2
Set the mailbox greeting to correspond to the time sensitive greeting it should represent.
3
Set the mailbox settings to call the time control defined above.
Q: After my system plays my opening menu prompt, the system takes 8-12 seconds to
respond to any keys I press.
A: If Fax Detect is enabled, the MenuFaxToneDetect value is too long.
MenuFaxToneDetect determines how long the Digital Voice Processing System waits
for the fax tone before returning control to the Menu. Modify the parameter in the
registry to lower this value. If the MenuFaxToneDetect registry item is not in the
system, insert the value. See Appendix B for more information on adding items to the
Registry. This value can be as low as 1. When this value is set to 1, it means there is a
one second pause before the menu prompt is played when fax detect is enabled.
If Fax Detect Enabled is not selected, the system may be waiting too long for Inband
signaling information. Look for InBandWait in the registry. Make this value as low as
possible yet allowing proper call routing. Test call situations to verify proper call
routing, including call forward busy or no answer to voicemail, transfers to extensions,
calls coming into the voicemail from the CO, and message waiting indicators set and
clear. If the delay between the time the call is answered and when the prompt plays is
still unacceptable, contact technical support for an alternate solution.
Q: The telephone system sends ring to the voicemail port, but the Digital Voice
Processing System will not answer.
A: There could be many reasons for the problem. See below for possible solutions:
1
Be certain the system was started with a digital line plugged into port 1 on the Digital
Voice Processing System.
2
Plug a digital station into one of the voicemail lines. Determine if the station will ring. If
not, configure the phone system to ring the voicemail ports and retest.
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Questions and Answers
3
Add the Registry parameter, ModuleDebug=In and shut down and park the system.
Access the system via ECom. At the C:\HELLO prompt, type VMDEBUG and press [ENTER].
Then, generate a call into the system and look for the log line:
DEBUG: RAW CTI Packet <1> - [LXXXXXXXXXXX]
Where X is a number between 0-9. If you do not see this log line, the Digital Voice
Processing System is not receiving a ring packet from the phone system. Configure the
phone system to generate a ring packet.
4
Contact Technical Support.
Q: The Digital Voice Processing System seems to answer the call, but then hangs up
almost immediately. What is wrong?
A: There could be many reasons for the problem. See below for possible solutions:
1
Check the time control settings. The Digital Voice Processing System may be nearing the
end of the time control and there is no definition for the current date and time. If there is
no definition for the current date and time the system hangs up.
2
Check the minlcoff parameter in the Registry. Normal ranges are between 30-60.
3
Contact Technical Support.
Q: I applied power to my Digital Voice Processing System, but the system does not boot
up.
A: There could be many reasons for the problem. See below for possible solutions:
1
Ground yourself by using a wrist strap or other grounding device.
2
Remove the case and verify all internal connections.
3
Verify the connection from voice board(s) to the motherboard.
4
Verify connections from the motherboard to the hard drive.
5
Verify power connections to the hard drive.
6
Check the LED Sequence topic in this section for more details on boot up light sequence.
7
Contact Technical Support.
Q: Message Waiting Lights are not working on my system.
A: All phone systems have pre-configured Message Waiting Indicator parameters
programmed. See Appendix B for information on the AaMwiSet and AaMwiClr
parameters.
Make certain the last line on a 2, 4, 6, or 8 port system are plugged into the phone
system. Notification settings are transmitted on these lines. Without telephone lines
plugged into the notification ports, the Digital Voice Processing System cannot notify
the telephone system of new messages.
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Questions and Answers
Q: How do I modify a Command File?
A: First download the command file to the laptop/PC. Command files created by default
are in the C:\HELLO\CFILES directory. See the instructions for downloading files from
the Digital Voice Processing System to the laptop/PC.
Once downloaded, modify the command file using a text editor and save it in plain text
format.
When the command file is modified, upload it to the C:/HELLO/CFILES directory. See
instructions for uploading files from the laptop/PC to Digital Voice Processing System.
See Appendix B for Command File information.
NOTES
Q: Call Queuing will not work.
A: For call queuing to work, use supervised transfers and make sure call holding is
enabled.
Q: Calls are not being routed to extensions properly.
A: First, replace the Digital Voice Processing System with a digital telephone set and
verify that transfers work properly without the voicemail system.
Verify the entire path by which a call is handled. Typical problems include incorrect
Time Control and Menu settings. Compare the Time Control and Menu configurations
to the default Time Control and Menu settings described in this manual. Use these
defaults as a template when configuring the Time Control and Menu settings.
Q: I would like to see my calls processed on the screen.
A: There could be many reasons for the problem. See below for possible solutions:
1
Use the ECom program shipped on the Digital Voice Processing System administration
diskette.
2
Click Send next to +DIE0.
3
When the C:\HELLO> prompt displays, type VMDEBUG and press [Enter]. The system
begins to run.
4
When finished testing, press [3] to bring the voicemail system down.
5
At the C:\HELLO> prompt, type REBOOT and the system reinitializes.
6
Exit the ECom program.
Note that when using the Digital Voice Processing System in debug mode, system
overhead is significantly increased. It is highly recommended to return the system to
its non-debug state when troubleshooting is complete.
Issue 2 - May, 2004
Talkpath - Digital Voice Processing System Technical Manual
A Common Registry Variables
The Registry
The Registry is a database of settings (similar to the Windows 95/NT Registry) that controls how
the Digital Voice Processing System operates. Changing settings in the Registry affects how the
system operates. Change the Registry using the Admin program or ECom as follows:
1
Admin: Select Setup, Advanced, Edit Registry. From the list box select add, delete or edit.
2
ECom: From the DOS prompt use DOS commands to look at and edit the Registry:
REGADD
Adds and changes Registry items. Run REGADD with no parameters to see a usage description.
REGLIST
Displays registry values. Run REGLIST with no parameters to see a usage description. After
making changes to the Registry that affect the system, restart the Digital Voice Processing System
so the changes are effective.
Registry Variable
Description
AaBlindDelay
Amount of time between AaTransferPreXXX and sending the
extension number to switch.
CallLogging
Determines what information is written to the log file. Ss= System
Foundation, Vm= Voicemail, Aa=Auto-Attendant, Mn=Menus, Vo=
Voicemail Owner, Tm=Time Control, Mm=Message Manager,
No=Notification.
ComBaud
On the voicemail unit side, this is the baud rate from the self-contained
voicemail unit. Valid baud rates are 300, 1200,2400, etc... (Default =
9600).
ComParam
For voicemail, this is the Parity, Data Bits and Stop Bits from the selfcontained voicemail unit. Default is N81.
ComPort
For voicemail, this is the Com Port that the self-contained voicemail
unit uses. Default is 1. (COM1)
* Note that on all systems only COM1 is supported.
Table A-1. Common Registry Variables
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Talkpath - Digital Voice Processing System Technical Manual
A-2
Common Registry Variables
The Registry
Registry Variable
Description
DirType
Type of directory the system uses. Valid entries are Li for list mode, Si
for single mode, and Pg for pager mode.
DisableXSIAM
Determines whether the XSIAM module runs. The XSIAM module
enables communications between the self-contained voicemail unit
and the Laptop/PC Administration program. 1 means do not run
XSIAM, and 0 means run XSIAM on startup. Default is 0.
DVMDisableCID
Disable Caller ID information to the LCD screen. Default is 0 for no. Set
to 1 for yes.
DVMSynchTime
Time of day (or night) the time synchronization check runs (default =
01:00:00). Time is in 24-hour clock format.
DVMTimeDiff
Time difference between the phone system time and voicemail system
time. Default = 00:05:00.
DVMTimeEventGroup
Event group for time synchronization. Default = 5.
DVMXferWait
Number of seconds to wait for nor answer when using supervised
transfers. Default = 15 (about 4 rings).
ExtensionLength
Number of digits for the default extensions.
flash-time
Length of flash-hook (x10msec).
lcdly
Loop current delay.
MailboxLength
Number of digits for the default mailbox length.
MaxMenuPromptLength
Maximum length of a menu prompt, in seconds.
MenuFaxToneWait
Time to wait for fax tones before the menu prompt plays.
minlcoff
Minimum time loop current must be off before a drop in loop current
is detected.
MinRecordLength
Minimum time for a valid message (in seconds).
ModuleDebug
Gives additional logging information for debugging purposes. Should
be turned off when the debugging process is complete. See Section 7
for more information.
nbrdna
Number of rings before no answer is detected.
oh_dly
Off-Hook Delay: Time delay that occurs after executing a channel offhook command. DTMF digits are not recognized while going off-hook
(x10ms).
OneTouchLengthXXX
Length of time in minutes one touch recording is allowed. XXX is the
COS. This overrides the Class of Service MaxMessageLength setting.
Table A-1. Common Registry Variables (Continued)
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Talkpath - Digital Voice Processing System Technical Manual
Common Registry Variables
A-3
The Registry
Registry Variable
Description
pause-time
Pause Time: Delay caused by a comma (,) in the dialing string (x10ms).
r_ird
Ring Interring Delay: Maximum time between incoming rings. The ring
counter is reset after this time expires; rings that occur after this
interval are considered the start of a new call cycle (x100ms).
r_off
Ring Off: Minimum ring voltage off duration for an incoming ring
(x100ms).
r_on
Ring On: Minimum ring voltage on duration for an incoming ring
(x100ms).
rings
Number of rings before a voice line answers an incoming call.
t_idd
DTMF Interdigit Delay: Delay between digits during DTMF dialing
(x10ms).
Vm10DigitDial
If in the area that supports 10 digit local dialing. Useful when pressing
[60] for callback while listening to a message. Set the value to 0 for the
system to dial 1 before any 10-digit number. Set the value to 1 for the
systm to not dial 1.
VmCleanDay
Day of the week to delete old messages. Su=Sunday, Mo=Monday,
Tu=Tuesday, We=Wednesday, Th=Thursday, Fr=Friday, Sa=Saturday.
VmCleanTime
Indicates what time of day to clean up old messages (HHMM and 24hour clock format).
VMDeleteConfirmFlush
Controls how the system handles [3] [#] to confirm deletion of a
voicemail.
VmMwiResend
Resend the Message Waiting Indicator (AaMwiSetXXX).
VmTemplate
Template that the online administration uses to create a new mailbox
on the system.
XOnXOff
Type of flow control being used, 0 = None, 1 = Hardware (RTS/CTS), 2 =
Software (XOn/XOff))1 (Default = 2).
AdminPassword
Online administrator password (Default = 2275).
Table A-1. Common Registry Variables (Continued)
Talkpath - Digital Voice Processing System Technical Manual
Issue 2 - May, 2004
A-4
Common Registry Variables
The Registry
Issue 2 - May, 2004
Talkpath - Digital Voice Processing System Technical Manual
B Command Files
Overview
Command Files expand the basic system to meet the needs of special notification/paging
systems, phone systems, TIE lines, and special installations. Command files can be used in three
places: mailbox notification, extension forwarding, and directly from a menu.
Command File Structure
A command file is an ASCII text file with one command per line. Only the commands listed below
may be used; any other lines are discarded. Lines beginning with ; (semicolon) are ignored. The
command file is case sensitive and commands must be spelled as indicated below. In the list
below, items in brackets, < and >, are variables and represent strings that must be supplied.
Anytime a <Mailbox> or <Extension> is shown, omitting it causes the command file to use the
global mailbox and extension.
Command
Description
Quit
Quit this command file and return.
OnHook
Put port on-hook.
OffHook [=Delayed]
Take phone off-hook. If =Delayed is specified, the
phone is not placed off-hook until a dial or call is
actually executed. This is useful when the time
between the OffHook and Dial is too long.
Call=<DtmfString>
Call the number.
CallResult<07-12>=<Command...>
Branch on result of a call; 7=busy, 8=no answer,
10=connect.
LogCallResult
Log the result.
Dial=<DtmfString>
Dial the number.
Sleep=<SecondsToSleep>
Pause for seconds.
LogCallResult
Log the result.
Dial<DtmfString>
Dial the number.
Sleep= <SecondsToSleep&gt;
Pause for seconds.
Table B-2. Command Files
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Talkpath - Digital Voice Processing System Technical Manual
B-2
Command Files
Command File Structure
Command
Description
PlayFirstMessage=[ New | Save | Kill | Delete ]
Play the first message. Without a parameter, the
message is left as a new message. Save, Delete, or
Kill also can be used to act on the message. Use
Kill to delete the message after playing.
DoMessageRetrieval= <Mailbox>
Allow message retrieval.
CommandFile= <NewCommandFile>, <Path>
Run another command file.
Say= <FileName>, <Path>
Say a file.
Log= <LogString>
Log the string.
Status= <StatusString>
Show string in status box.
Console= <ConsoleString>
Put string to console.
Echo= <On|Off>
Turn Status() on or off.
Mailbox= <Mailbox>
Go to mailbox.
Extension= <Extension>
Go to extension.
Module= <ModulesName>, <glb_parameter>
Run other module.
Line <00-32>= <Command...>
Check current line.
Notify
Do notification for the global mailbox. This
restarts notification for the global mailbox if the
system has not extinguished the notification
retries. This is similar to the Pager Uses Retries field
in the COS record. Pager Uses Retries is inactive
for command file paging. Use the Notify
command to force using retries.
DtmfRead= <count>, <terminate>, <time>
Read Dtmfs.
Dtmf <String>= <Command...>
Branch on Dtmf read.
WriteDtmf= <FileName>, <path>
Append Dtmf contents to file.
HangUp= <Command...>
On hangup do (DtmfRead only).
HangUp=Off
Do not look for hangup.
Menu= <Menu Name>
Run a menu.
DialMailbox
Dial glb_mailbox.
CallMailbox
Call glb_mailbox.
DialExtension
Dial glb_extension.
CallExtension
Call glb_extension.
Table B-2. Command Files (Continued)
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Talkpath - Digital Voice Processing System Technical Manual
Command Files
B-3
Command File Structure
Command
Description
Debug= <On|Off>
Turn CommFile debugging on or off.
CallMailboxWhere
Call the number in the glb_mailbox Where field.
DialMailboxWhere
Dial the number in the glb_mailbox Where field.
DialMailboxBeeperFile
Dial the digits found in B <mailbox>.MSG.
DayOfWeek <0-6>= <Command ...>
Execute if today matches the day of the week.
Time <HH:MM>- <HH:MM>= <Command ...>
If the current time falls between the times
execute the command. First time is lowest.
DeliverNewFax= <Dtmf String>
If there are new faxes for this mailbox deliver
them to the number specified or to the mailbox
Where field if none specified. Always uses
GlbMailbox.
WhereFieldIsNotifyTimed= <On | Off>
Selects whether the WhereFields are taken from
the current time period (Off) or the time period
for the notification.
CancelPendingNotifies
Cancels all pending notifications for this mailbox
and deletes all queued notification requests. It
does not modify paging files.
PlayVoicePage
Plays the next voice page file. Only used on voice
pagers. Most systems use PlayFirstMessage.
DialPrefixForWhereField
Dial the prefix assuming dial the
mailboxWherefield is dialed.
DeleteAllPages
Delete all pager files (beeper files) associated
with the global mailbox.
ProcessNextEvent
Process the next event for this channel group.
This speeds up event handling because the
channel does not return to the wait state. If the
next event is a notification event, the system can
process it much more quickly than if the
command file did a Quit and returned to the
main loop. If no events are due for this channel,
the next instruction in the command file after
ProcessNextEvent executes.
AbortIfNoPages
If no paging (beeper) files exist, abort (Quit) the
command file.
Table B-2. Command Files (Continued)
Talkpath - Digital Voice Processing System Technical Manual
Issue 2 - May, 2004
B-4
Command Files
Command File Structure
Command
Description
PreDialDelay=xx
PostDialDelay=xx
Use the pre- and post- dial delays to pause
between taking the phone off-hook and dialing.
These statements are only useful if
OffHook=Delayed is also used. Normally, use
these only when the execution of the command
file is progressing too slowly to use the Sleep=X
command.
LoadMailboxBeeperFile
Loads the next paging (beeper) file into memory
so when DialMailboxBeeperFile is called, the
system need not hit the disk.
PreventMboxAsPage
Prevents the mailbox number from being sent as
a page.
RestartIfNewMessage
Restart this command file (with the same global
mailbox) if new voice messages exist.
DeleteAllNewMessages
Delete all new messages for the global mailbox.
WaitForEvent= <Seconds>
Waits the specified number of seconds for an
event.
WaitResultX= <Command..>
Use WaitResultX to break out the message.
NewMessagesXXX-XXX= <Command..>
Based on the new message count, execute the
command. Also indicates different commands for
execution based on the number of new
messages.
DialNewMssgCount
DialSavedMssgCount
Dials the DTMF digits representing the New or
Saved voice message counts for the global
mailbox.
GlbMailbox= <mailbox number>
Change the global mailbox to a new mailbox.
Normally, when command files are used to do
mailbox notification (or in paging systems),
GlbMailbox is set to the mailbox number doing
the notify. This command can be used to change
the global mailbox. This is common for cascaded
pagers.
Table B-2. Command Files (Continued)
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Talkpath - Digital Voice Processing System Technical Manual
Command Files
B-5
Quick Commands
Quick Commands
QuickCommand=<command sequence>
Quick commands replace the longer command strings with shorter mnemonic strings described
below. Additionally, processing the command file is much faster when using mnemonics.
NOTES
The Dw, Tw, and Dp commands are preloaded so the information
(page file or the Where field for the mailbox) is loaded
and the complete Quick Command executes very quickly.
Command
Description
Qu
Quit
On
OnHook
Of
OffHook
Sl
Sleep, requires one digit seconds, Sl5 = Sleep=5,Sl5Sl5=Sleep=10
Dw
DialMailboxWhere
Dp
DialMailboxBeeperFile, dials pager file
Pm
PlayFirstMessage, followed with d=Delete, s=Save n=New
Ne
ProcessNextEvent
Za
Zap (erase) all messages
Ap
Abort if no pages
Rp
Restart if pages exist
No
Notify
Tw
Where field is timed. (placed before Dw)
Rn
Restart if new messages.
Table B-3. Quick Commands
Talkpath - Digital Voice Processing System Technical Manual
Issue 2 - May, 2004
B-6
Command Files
Technical
Example:
QuickCommand=OfSl1DwSl3DpSl1OnNeQu is equivalent to:
OffHook
Sleep=2
DialMailboxWhere
Sleep=3
DialMailboxBeeperFile
Sleep=1
OnHook
ProcessNextEvent
Quit
Although not as fast, this works. Combine Quick Commands and regular commands as follows:
QuickCommand=OfSl1DwSl3
DialMailboxBeeperFile
Sleep=1
QuickCommand=OnNeQu
Technical
When creating a command file for pager notification, the timing of the digits sent from the
voicemail system to the pager is critical. The command file must be sychronized with the timing
of the pager being used. When determining the timing of the pager, call the paging company,
then calculate the amount of time from when you dialed the last digit to the pager company and
the time the pager company asks that the digits be sent to the pager. Modify the Sleep time to
be the calculated time for the digits sent to the pager.
For additional information, please contact technical support.
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Command Files
B-7
Predefined Command Files
Predefined Command Files
The self-contained voicemail unit has several predefined command files that are located in the
\HELLO\CFILES subdirectory. There are two groups of command files: 0XX.CF and 1XX.CF. The
0XX.CF files are: 006.CF, 008.CF, 010.CF, 012.CF, 014.CF, 016.CF, 018.CF,
020.CF, 022.CF, and 024.CF. The 1XX.CF files are: 106.CF, 108.CF, 110.CF, 112.CF,
114.CF, 116.CF, 118.CF, 120.CF, 122.CF, and 124.CF. The last two digits of the filename
describe the number of seconds after dialing the pager number (but before sending the mailbox
digits to the paging company). All notification scripts send the mailbox number, an ✳ (asterisk),
an urgent message count, another ✳ (asterisk), a new message count, another ✳ (asterisk), and
the saved message count. The difference between 0XX.CF and 1XX.CF files is how the script
handles messages forwarded to a mailbox.
0XX.CF files handle messages forwarded to the mailbox by sending the originating mailbox to
the pager. 0XX.CF files send the originating number, an ✳ (asterisk), an urgent message count,
another ✳ (asterisk), a new message count, another ✳ (asterisk), and the saved message count.
For example, mailbox 101 forwards a new message to mailbox 123. Mailbox 123 has no urgent
new messages, the new message forwarded from mailbox 101, and 15 saved messages. The
0XX.CF notification script sends 101✳0✳1✳15.
Below is a sample of the pager file (it is from 010.CF):
OffHook
Sleep=2
DialPrefixForWhereField
Sleep=3
DialMailboxWhere
Sleep=10
DialMsgSource
MsgSourceOk=Dial=✳
Dial=✳
DialUrgentMsgCount
Dial=✳
DialNewOnlyMsgCount
Dial=✳
DialSavedMsgCount
Dial=#
OnHook
Notify
Quit
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Issue 2 - May, 2004
B-8
Command Files
Modifying Command Files
1XX.CF files handle messages forwarded to the mailbox by sending the originating mailbox to
the pager. 1XX.CF files send the originating mailbox number, an ✳ (asterisk), an urgent message
count, another ✳ (asterisk), and the saved message count. For example, mailbox 101 forwards a
new message to mailbox 123. Mailbox 123 has no urgent new messages, the new message
forwarded from mailbox 101, and 15 saved messages. The 1XX.CF notification script sends
123✳0✳1S15.
Below is a sample of the pager file (it is from PAGER110.CF):
OffHook
Sleep=2
DialPrefixForWhereField
Sleep=3
DialMailboxWhere
Sleep=10
DialMailbox
Dial=✳
DialUrgentMsgCount
Dial=✳
DialNewOnlyMsgCount
Dial=✳
DialSavedMsgCount
Dial=#
OnHook
Notify
Quit
Modifying Command Files
To modify a command file, download the file to the laptop/PC as follows:
1
Access the Digital Voice Processing System via ECom.
2
If the system is not already parked, click Send next to +DIE0.
3
Type CD CFILES and press [Enter].
4
Download the pager file to modify by typing ZMS <filename>, where <filename>
is the pager file to modify.
5
The system sends the file to the laptop/PC in the C:\ADMIN directory.
6
Modify the file using any text editor and save the file as plain text.
7
Type REBOOT and press [Enter]. The system reboots.
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Talkpath - Digital Voice Processing System Technical Manual
Command Files
B-9
Modifying Command Files
Once the file is modified, upload it to the laptop/PC as follows:
1
Access the Digital Voice Processing System via ECom.
2
Make certain the unit is parked. If not, park the Digital Voice Processing System by clicking
Send next to +DIE0.
3
Type CD CFILES and press [Enter].
4
Type ZMR and press [Enter].
5
Press [PgUp].
6
Select ZMODEM protocol and click OK.
7
Select the files to download to the unit and click OK.
8
When the C:\HELLO\CFILES prompt displays, type REBOOT and press [Enter] to reboot
the Digital Voice Processing System.
Talkpath - Digital Voice Processing System Technical Manual
Issue 2 - May, 2004
B-10
Command Files
Modifying Command Files
Issue 2 - May, 2004
Talkpath - Digital Voice Processing System Technical Manual
C Installation Forms
Job Name: _____________________________________ Sales Rep:_________________
End User Contact (Administrator): ___________________________ Phone: _____________
End User Contact responsible for recording custom prompts: __________________________
Installer: _____________________________ User Trainer:___________________________
Installation Dates:
Start:_____________ Complete: ___________________
End User Training: _____________________
Telephone System Information
Type of telephone system (brand and model): ___________________________________
How many digits are there in the telephone system's station or extension numbers? _________
List the digital port extension numbers that are to be used for voicemail Ports:
1_______ 2_______ 3_______ 4_______ 5_______ 6_______ 7_______ 8_______
What is the telephone system's voicemail group number or numbers? ___________________
Voicemail Equipment Considerations
Where is the voicemail system to be located? ____________________________________
Is this location environmentally stable (air conditioned & heated)?
Yes
No
Will the systems be connected to a dedicated and grounded 120 volt, 60 Hz AC
outlet? Yes No
NOTES
Questions on this page answered NO represent less than ideal
conditions and may cause immediate or delayed malfunctions, or
may disrupt certain voicemail and telephone system capabilities.
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Talkpath - Digital Voice Processing System Technical Manual
C-2
Installation Forms
Voicemail Functions
Number Of Voice Mailbox Users (Subscribers): _______________
Number of Internal Subscribers (who have a phone in the telephone system): _____________
Number of External Subscribers (who do not have a phone in the telephone system): _______
Are internal subscribers going to forward their phones to their mailboxes?
Will the telephone system provide Preset Call Forwarding to voicemail?
Will Subscribers use Pager Notification?
Yes
Yes
Yes
No
No
No
Automated Attendant Functions
When is Automated Attendant to be used?
Daytime ____ Night ____ Both ____ Never ____
Will Automated Attendant be used as an overflow answering point (to help the live system
operator)? _____
Number of CO Lines to be directly answered by Automated Attendant : ________
FAX Detection - Will the system be set to automatically route Fax calls?
Yes
No
Fax phone number or extension number: _________________________________________
Operator-What do telephone system users normally dial to reach the system Operator? ____
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Talkpath - Digital Voice Processing System Technical Manual
Installation Forms
C-3
INSTALLATION FORM - Subscriber Information
Complete one copy of this form for each Subscriber or group of Subscribers
Subscriber Name or Group Description: __________________________________________
Mailbox/Extension Number(s): Department: _______________________________________
Class Of Service (COS): _____________________________________________________
Mailbox Settings
Operator:__________ Cascade:__________ Mailbox Time Control (special use): __________
Mailbox Action
Play Greeting:
Yes
No
Action: Destination: _________________________________________________________
Notification:_________________________ Phone Number: __________________________
Pager Notification:
Yes
No
Time (if timed notification): ______________________
Extension Settings
Extension Time Control (special use): ____________________________________________
Action 1 - when calls are first transferred to the extension
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one):
Action 2 - Do Always
Screen Caller Only On Busy
Allow Holding Only On No Answer
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one):
Action 3 - Do Always
Screen Caller Only On Busy
Allow Holding Only On No Answer
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one) :
Screen Caller Talkpath - Digital Voice Processing System Technical Manual
Allow Holding Issue 2 - May, 2004
C-4
Installation Forms
Complete one copy of this form for each Class Of Service
COS Name (number): _____________________ Description: ________________________
General Settings
Time Control (special use): ________________ Restrict Outdial - Number of digits: ________
User Type: (01=normal, 99=Administrators) Event Counter (check one): Owners
Callers
Message Settings
Message Type:
Voice
Default Message Type:
Page
Voice
Page
Play Message Type Menu
Message Properties: Length: _____ (sec) Count:______ (messages) Retention: _____ (days)
Record Key - Wait for key press before recording messages?
Yes
No
Greeting Types: Personal System Class Of Service Voice Insert
System Add On
Greeting Length:________ (sec.)
Park and Page active?
Callers:
Yes
No
Stop Record Key: _________ Record Options On?
Send Options: No Options
Urgent
Confidential
Yes
No
Last Option On or Off: ________
Maintenance Settings
First Time Help (circle one)?
Message Order:
Yes
First in - First Out
No Say Date and Time type: __________________
Last In - First Out
Owner Play Options: Save Messages Forward Messages Dial Source
Confirm Delete
Reply To Messages Skip Messages
Owner Send Options: Not Allowed disallow the following options Urgent Future Delivery
Confidential System List Outside
Confirmation
Number
Issue 2 - May, 2004
Talkpath - Digital Voice Processing System Technical Manual
Installation Forms
C-5
COS Name (number): ______________________ Description: ________________________
Maintenance Settings (continued)
Owner Edit Options: Password
Greeting
Name/Signature
Notification
Delete Message Sent
Mailbox State
Personal Lists
Guest Mailboxes
Auto Attendant
Notepad
Transfer Out
Notification Settings
When will the system set Message Waiting? _________________________
Message Wait Set Sequence:(special use) __________________________
Message Wait Clear Sequence:(special use) _________________________
Event Handler Group: ___________________ (special use - default is 5)
Voice Notification Options:
Password Required
Message Pick-Up Allowed
Cascading: When will Cascade occur? ________________________
Cascade Message Save / Delete Options: Save as New
Urgent Only Option
Delete Original
Save Original
Notification Interval: ________ (minutes) Notification Attempts: __________ (number of tries)
Pager Retries?
Yes
No
Notification Script:__________________________________
(special use - default is Pager12.CF)
Auto Attendant Settings
Call Options:
Blind Transfer
Call Screening
Hold Interval: ________________ (sec.)
Call Queuing?
Yes
Supervised Transfer
Call Holding
Hold Type: _____________________________
No
Screen Length: _________ (sec.)
Play Original?:
Yes
No
Transfer Prefix: _______________________________________
Transfer Suffix: _______________________________________
Talkpath - Digital Voice Processing System Technical Manual
Issue 2 - May, 2004
C-6
Installation Forms
INSTALLATION FORM - Menu Information
Complete one copy of this form for each Menu
Description: ______________________________________________________________
Number: _________
Password:_________
Time Control:______________ (special use)
Instructions: ______________________________________________________________
(special use - This is the Menu's number .VOX file name for prompts.)
Time Out: _________ (sec.)
Max Retries:___________ (number of retries before hangup)
Keys
Actions - including additional parameters: mailbox numbers, menu numbers, etc.
✳
________________________________________________________________
#
________________________________________________________________
0
________________________________________________________________
1
________________________________________________________________
2
________________________________________________________________
3
________________________________________________________________
4
________________________________________________________________
5
________________________________________________________________
6
________________________________________________________________
7
________________________________________________________________
8
________________________________________________________________
9
________________________________________________________________
Prompt script for this mailbox - to be recorded via Administrator
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Talkpath - Digital Voice Processing System Technical Manual
Installation Forms
C-7
INSTALLATION FORM - Time Control Settings
Complete one copy of this for each Time Control
Time Control Name (Number): ________________
Description:
______________________________________________________________
System Searches for a match, sequentially starting at item 1
Item Number: ____________
Start Time:
___________ Mark active days for these hours:
MO TU WE TH FR SA SU
End Time: _____________ Action (the menu or mailbox calls are to go to):
Time Period Number: ______ (enter 1 to 9, for users to select time sensitive greetings)
Item Number: __________
Start Time:
___________ Mark active days for these hours:
MO TU WE TH FR SA SU
End Time: _____________ Action (the menu or mailbox calls are to go to):
Time Period Number: ______ (enter 1 to 9, for users to select time sensitive greetings)
Item Number: __________
Start Time:
___________ Mark active days for these hours:
MO TU WE TH FR SA SU
End Time: _____________ Action (the menu or mailbox calls are to go to):
Time Period Number: ______ (enter 1 to 9, for users to select time sensitive greetings)
Item Number: __________
Start Time:
___________
Mark active days for these hours:
MO TU WE TH FR SA SU
End Time: _____________ Talkpath - Digital Voice Processing System Technical Manual
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Installation Forms
Action (the menu or mailbox calls are to go to):
Time Period Number: ______ (enter 1 to 9, for users to select time sensitive greetings)
* Up to 10 items can be assigned to a Time Control - use additional sheets for more items.
Installation Form - Voice Lines Settings
Action To Perform When Calls Ring In
Additional Parameters
Line 1
_______________________________ __________________
Line 2
_______________________________ __________________
Line 3
_______________________________ __________________
Line 4
_______________________________ __________________
Line 5
_______________________________ __________________
Line 6
_______________________________ __________________
Line 7
_______________________________ __________________
Line 8
_______________________________ __________________
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D System Log and Error Messages
Introduction
The Digital Voice Processing System outputs two kinds of logs: error log and system activity (or
call record) log. All logs are in ASCII format which allows printing or viewing them with simple
DOS commands.
Log files record system events and provide an audit trail used by the administrator to analyze how
the system is being used.
Error Log
The error log is output to a file named HELLO.ERR. Each line or record in this file contains four
fields. The first field is the date the message was added to the log. The second field is the time. The
third field is the channel (or line) number. If the channel number is zero the message is not linked
to a particular channel. The rest of the log is text that describes the problem or error.
There are three error log messages that indicate system initiation and system termination as
illustrated in the following sample:
04/28/95 13:51:21 00 010 Sys:Digital Voice Processing System M1
v7.16a SN: 000000 system reset (F=4).
04/28/95 13:51:21 00 010 Sys: D40DRV Version 3.20a
04/28/95 13:52:28 00 010 Sys:Digital Voice Processing System M1
v7.16a SN: 000000 system terminated(F=4).
The first two lines show the Digital Voice Processing System startup. The third line shows that the
Digital Voice Processing System was brought down.
System Activity Log
The system log is comprised of separate files. Each day the Digital Voice Processing System runs, it
generates a different file. The files are stored in the C:\HELLO\LOGS directory. The name of the
file is HEmmddyy.LOG, where mm is the month, dd is the day, and yy is the year. For example, the
log for May 7, 1995 is named HE050795.LOG.
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System Activity Log
The system log is more complicated than the error log. Every phone call that the Digital Voice
Processing System takes generates a log line indicating what the caller did. The Digital Voice
Processing System outputs system activity log lines similar to those found in the error log (see
above).
NOTES
Logging is a programmable feature, by default, the Voice
Messaging, Auto Attendant, and Menu items are enabled.
Other options can be enabled or disabled in programming.
In general, each log line has four fields. The first field is the time the log line was output. The next
field is the channel (line) that output the line. A line number of 00 indicates a system message.
The third field is the call start time. Not all lines contain this field. The fourth field is the message.
A log message can be very simple or very complex. This document focuses on understanding the
different log lines. Logs depend on the caller or mailbox owner decisions. The following sections
discuss different logs and the meaning of each log item.
Each module (i.e., Voice Messaging...) has a letter code associated with it. Listed below are the
current modules and the codes:
Auto Attendant: [AutoA]
Voice Messaging: [Vmail]
❐ Menu Routing: [Menu]
At the end of each log line you may see the letter H followed by a number. This means the Digital
Voice Processing System detected that the caller had a hangup. The number indicates the type
of hangup:
❐
❐
H7 - Hangup packet from the phone system was received
If no H is listed, it means the caller selected to hangup by pressing a key, such as 9 from Voice
Messaging maintenance. Each of the modules has different log information included after it.
These are described individually with their corresponding code information.
❐
Auto Attendant
AutoA. in the log represents the Auto Attendant function. After the AutoA is the extension the
person dialed. Following the extension is the destination where the caller was sent. In most cases
this is a call to an extension.
Extensions with supervised transfer have codes following the extension number. Possible codes
are:
❐
❐
❐
Busy Ca
NoAnswer Ca
Connect (Call Answered)
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System Activity Log
If the call was answered, the transaction ends. If there was no answer the call was probably sent to
the person's mailbox (see Voice Messaging below). In the case of Busy the caller may elect to retry
the extension therefore, the call repeats. This example from the System Log illustrates how to read
an Auto Attendant Log.
09:23:16 05 Log: AutoA 100 Call 100 Busy CaScHo
09:23:25 05 Log: AutoA 100 Hold Holding 1
09:23:46 05 Log: AutoA 100 Call 100 NoAnswer
09:23:46 05 Log: AutoA 100 To mailbox 100
Log Interpretation
This log is an example of someone calling for extension 100. The extension is busy as written in
the first line. The abbreviations CaScHo stand for (Ca) Supervised Transfer, (Sc) Screening, (Ho)
Holding. Basically, the supervised auto attendant transferred the call, it was screened and put on
hold. The second line states that it was held only one time. The third line indicates the phone
system tried the line again. The last line tells the phone system to go ahead and send the caller to
mailbox 100.
Extensions with unsupervised transfer have the code blXXXX which stands for blind transfer
followed by the extension number. Since the Digital Voice Processing System hangs up
automatically after a blind transfer, the log line ends.
Voice Messaging
Voice Messaging log records are split into two general types. One type is for message taking; the
other is for mailbox maintenance. General message taking is when an internal or external caller
leaves a message for a mailbox. Mailbox maintenance is when an internal user is in their mailbox
retrieving messages, changing personal options, etc.
There are a minimum of four lines that are created for a system log once a mailbox is opened.
These lines represent what the system had to do so the caller could receive or give a message.
14:30:37 04 Log: Start Call
14:30:43 04 Log: Vmail 100 access
14:30:49 04 Log: Owner 100 VN:3 VS:8 PN:0 PS:2
14:30:55 04 Log: Stop Call 14:30:37
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System Log and Error Messages
System Activity Log
Log Interpretation
The first line of this Log states that a call started at 14:30:37 on line 04. The second line depicts
the time and the extension the caller called. The third line shows the time and mailbox numbers
with the associated abbreviations.
The abbreviations stand for:
VN — Voicemail New message
VS — Voicemail Saved message
PN — Pager New message
PS — Pager Saved message
Log users can tell how many messages are on a particular mailbox. In this example there were
three new messages, eight saved messages, zero new pager messages, and two saved pager
messages. The first line provides the call start time and the last line shows the time the message
stopped.
Logs depend on caller or mailbox owner decisions. The general message taker is indicated in the
log with the Vmail code. After the Vmail code is the mailbox number where the caller is sent.
Other Vmail log lines examples and their interpretation are:
14:30:43 04 Log: Vmail 100 to Owner
Mailbox 100 was accessed as an owner.
14:30:43 04 Log: Vmail 100 Voice Send to mb 101
Mailbox 100 recorded a message and sent it to mailbox 101.
14:30:43 04 Log: Vmail 100 Voice 0:00:20 K9
A caller left a 20 second voice message and terminated the call with the 9 digit.
14:30:43 04 Log: Vmail track msg: 100.IVX Play
Log Line for the message tracker logging option.
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Error Messages
Menu Routing
Menu Logs
10:25:08 04 Log: Start Call
10:25:08 04 Log: Vmail 100 Access
10:25:27 04 Log: Menu Demo
10:25:08 Keys
2:MnSALESMNU
10:25:32 04 Log: Stop Call 10:25:08
The only difference between these logs and previous ones is the third line. This line describes
which menu was picked (Demo), the time the call was made (10:25:08), the key the caller pressed
for options (2), and where the option forwarded the caller (Salesmnu) when the menu finished
prompting.
Other options include:
HgUp
Hang up the line
Oper
Transfer to the operator
Inst
Replay instructions
Menu
Run a menu
AutoA
Go to Auto Attendant
Vmail
Go to Voice Messaging
Disb
Disable key
Invd
Invalid key
Table D-1. Options
Error Messages
If an error occurs, the Digital Voice Processing System attempts to identify the cause of the error
and provides information to help resolve the problem.
Error List
The following list summarizes the Digital Voice Processing System error messages and the
probable cause of each error.
H!VMAIL Warning: Message type MssgType not supported.
H!VMAIL Error: No Last Option menu defined COS Name.
H!OWNER Error: Invalid password length.
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Error Messages
H!OWNER Error: No prompt keys specified. Disconnecting.
H!DBASE Error: Unknown dBase command ModuleParameter.
H!DBASE Error: Unable to access KeyValue.
H!MENU Error: Invalid menu password.
H!NOTIFY Error: Invalid password length.
H!NOTIFY Error: No period in MbxOnline notify setting.
H!OWNERA Error: No prompt keys specified. Disconnecting.
H!OWNERO Warning: Nothing to edit at VoMenu8., returning.
H!OWNERO Error: No prompt keys specified. Disconnecting.
H!OWNERS Error: Called with no module parameter.
H!OWNERS Error: Invalid gMailboxLength.
H!OWNERS Error: Warning to open SYSLIST.DBF.
H!OWNERS Error: Unable to open address file for send.
H!OWNERS Error: No prompt keys specified. Disconnecting.
H!OWNERV Error: RunOwnerMenu failed on VoMenuRoot=11.
H!OWNERV Error: Unable to open address file for forward
H!OWNERV Error: Unable to open address file for send
H!OWNERV Error: Warning to open SYSLIST.DBF.
H!OWNERV Error: No prompt keys specified. Disconnecting.
H!OWNERX Warning: Nothing to edit at VoMenu6., returning.
H!OWNERX Error: No prompt keys specified. Disconnecting.
H!TIMECO Error: Start time invalid.
H!TIMECO Error: End time xxxxx invalid.
H!TIMECO Error: Time control in loop;.
H!AUTOA Error: Invalid gMailboxLength.
H!MSGMAN SetUp Error: No group 1 handlers for message manager.
H!MSGMAN Error: Event EvData not for Message Manager. Check event queues.
H!MSGMAN Error: Message Manager command.
H!MSGMAN Error: Unable to open.
H!MSGMAN Error: Personal list #.
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Error Messages
H!MSGMAN Error: No room in guest mailbox.
H!MSGMAN Error: Return receipt needs source.
H!MSGMAN Error: Unable to open.
H!MSGMAN Error: File names wrong for rename.
H!MSGMAN Error: Broadcast file mData not found.
H!MSGMAN Error: Broadcast file mData bad name.
H!MSGMAN Error: Broadcast file mData bad name.
H!COMFIL Error No command file specified.
H!COMFIL Error File not found FileName.
System Errors
The following is a list of system errors detailing the actual error message followed by an
explanation. These error messages are shown for reference only, since they appear infrequently, if
at all. However, this list may be helpful to programmers or developers who design their own
systems or applications.
000 Sys: *Channel Init Error (code=%d)*
Error initializing channel parameter block. Low level software/hardware problem.
000 Sys: *Invalid Line(%d) In Event(code=%d,data=%d)*
Error received from voice driver. Low level hardware/software problem.
000 Sys: *No Memory for System Var *
Unable to complete system variable loading from HELLO.SDF. Not enough free memory
before running HELLO.
000 Sys: *Not enough disk (%ldK) to output*
Unable to produce normal output (logs, recordings, etc.) during HELLO operation. Not
enough free disk space before running HELLO.
000 Sys: *Not enough disk (%ldK) to run*
Unable to produce critical output (error log, etc.). Not enough free disk space before running
HELLO.
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Error Messages
000 Sys: *System Var already defined*
Duplicate system variable names found while loading HELLO.SDF. HELLO configuration
error (via MAINT).System Errors.
000 Sys: *Too Many System Vars (%d) for *
More system variables in HELLO.SDF than HELLO can store. HELLO limit reached.
(maximum 50 system variables).
000 Sys: Critical Error Count = %d
Hourly log message indicating how many DOS critical errors trapped by optional error
handler. Not an error by itself, but does indicate some system errors.
000 Sys: New Years Day!
Log message indicating New Year rollover. Not an error.
001 Sys: (%s) * Invalid Port = %d *
Invalid comm port specified in RS232 operation. Module error.
001 Sys: (%s) * Port %d Already Locked by %d *
Comm port already locked by other line. Not an error, just competition for ports.
001 Sys: (%s) * Port %d NOT Locked (%d) *
Comm port not locked as expected. Module error.
001 Sys: (%s) * Port %d NOT Open *
Comm port not open as expected. Module error.
001 Sys: (Close) *Port %d LOCKED by line %d*
Comm port locked by other line during close. Not an error, just indicates multiple lines
accessing comm port.
001 Sys: (Open) *Port %d Already Opened by line %d*
Comm port already open during another open operation. Module error.
001 Sys: *Open error %d on port %d*
Error opening comm port for operations. Low level software (LCOM) or hardware error.
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Error Messages
002 Sys: *No mem - Alloc Lengths List (n=%d)*
Error allocating module variable lengths list. Not enough free memory before running the
Digital Voice Processing System.
002 Sys: *No mem - Alloc Value * (c=%d,n=%d)*
Error allocating module variable. Not enough free memory before running the Digital Voice
Processing System.
002 Sys: *No mem loading constants (c=%d,n=%d)*
Error allocating module constants. Not enough free memory before running the Digital
Voice Processing System.
002 Sys: *No mem loading instructions (n=%d)*
Error allocating module instruction code. Not enough free memory before running the
Digital Voice Processing System.
002 Sys: *No mem-Alloc Value List (n=%d)*
Error allocating module variable value list. Not enough free memory before running Digital
Voice Processing System.
002 Sys: *No Memory Allocating User Q *
Error allocating user queue. Not enough free memory before running the Digital Voice
Processing System.
003 Sys: * Stack Overflow *
Too many nested subroutine calls. The Digital Voice Processing System limit reached.
(maximum 10 nesting levels).
003 Sys: * Stack Underflow *
Too many subroutine returns. Module error, number of returns must match calls.
003 Sys: *Invalid function %d *
Unrecognized function code in module. Module file error or internal Digital Voice Processing
System error.
003 Sys: *Invalid opcode %d*
Unrecognized instruction code in module. Module file error or internal Digital Voice
Processing System error.
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Error Messages
003 Sys: *Mark Dead scr=%d addr=%d mark=%2X l=%d v
Internal marker overwritten. Internal Digital Voice Processing System error.
003 Sys: *String Overflow(cat) d_max=%d d_len=%d s_len=%d
Attempt to set variable to a value that is too long. Module error.
003 Sys: *String Overflow(sv) d_len=%d d_max=%d s_len=%d
Attempt to set variable to a value that is too long. Module error.
003 Sys: *Task Mssg(%d,%s) BEFORE Answer*
Unprocessed message received from other task thrown away prior to going into answer
mode. Module error, modules for multi-tasking systems should process all messages
received prior to going into answer mode.
003 Sys: LineDown = %d*
Log message indicating a line was shut down by module command. Not an error.
004 Sys: * Can't concat sys segment (too many)*
Error concatenating voice segments from the system voice file (hellosys.vox). The Digital
Voice Processing System limit reached. (maximum 30 segments) Probably too large too
large a number in SayNumber or SayMoney, too long a string in SayChars, etc.
004 Sys: * Can't find sys segment *
Unable to find a voice segment in system voice file (HELLOsys.vox). Missing file or module
error.
004 Sys: * Can't find voice message :%s/%s *
Unable to find a voice file. Missing file or module error.
004 Sys: * Can't open voice index (memory) *
Unable to successfully open a permanent voice index, due to insufficient memory for
segment table. Not enough memory before running the Digital Voice Processing System.
004 Sys: * Invalid Definition #%d in Voice Index *
Error reading segment information from VDX file. Indicates error in VDX file format.
004 Sys: * No Segments in Voice Index *
No segments found in VDX file. Indicates empty VDX file.
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Error Messages
004 Sys: * System voice file :%s not voxopen for %s(%s) *
Unable to play system segments because system voice file is not VOXOPEN in HELLO.SDF or
HELLO.LOD. Configuration error (via MAINT) of HELLO.SDF or HELLO.LOD.
004 Sys: * Voice file :%s not found *
Unable to find a voice file for VOXOPEN. Missing file or configuration error (via MAINT) of
HELLO.SDF or HELLO.LOD.
004 Sys: * Voice file already open *
Unable to VOXOPEN voice file, already open. Configuration error (via MAINT) of HELLO.SDF
or HELLO.LOD.
004 Sys: * Voice index :%s not found *
Unable to open VDX file to find segment. Missing file or module error.
004 Sys: *Call error (c=%d)*
Error attempting to make an outbound call. Low level software/hardware error.
004 Sys: *Can't open record voice file *
Error opening record file for recording. The Digital Voice Processing System internal error or
DOS file sharing error.
004 Sys: *Can't record :%s (in use)*
Error opening record file for recording. File is already open by another line.
004 Sys: *Can't record (disk space)*
Error recording file. Not enough disk space to record.
004 Sys: *Dial error (c=%d)*
Error attempting to make a outbound dial. Low level software/hardware error.
004 Sys: *DTMF Overflow (act=%d max=%d)*
Too many DTMF digits read into variable. Internal Digital Voice Processing System error.
004 Sys: *GetDTMFs (%d,%d,%s) err=%d*
Error attempting to make a DTMF read. Low level software/hardware error.
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Error Messages
004 Sys: *Invalid VoxDate *
Error saying date. Invalid date data or module error.
004 Sys: *Play file /%s (%d:%d) error %d*
Error playing file. Low level software/hardware error.
004 Sys: *Record file (%d) error %d*
Error recording file. Low level software/hardware error.
004 Sys: *System Error %d:%d st=%d fh=%d *
Critical DOS error. Low level software/hardware error.
004 Sys: *Var too small(%d) for READDTMF(%d)*
Variable for read DTMF is smaller than requested length. Module error.
005 Sys: *Can't %s - mbox locked by line %d*
Unable to perform specified operation on mailbox, because it is locked by another line.
Module error.
005 Sys: *Can't %s - mbox not open*
Unable to perform specified operation mailbox, because line does not have it opened.
Module error.
005 Sys: *Can't create for mbox - create error*
Error creating deleted message file. Internal Digital Voice Processing System or DOS error.
005 Sys: *Can't delete for mbox - del error %d*
Error deleting message file. Internal Digital Voice Processing System or DOS error.
005 Sys: *Can't delete for mbox - not exist*
Error deleting message file, file does not exist. Module error.
005 Sys: *Can't open mbox - maximum open*
Unable to open mailbox, mailbox table is full. The Digital Voice Processing System limit
reached. (maximum 32 mailboxes open).
005 Sys: *Can't say for mbox - not exist*
Error playing mailbox message file, file does not exist. Module error.
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Error Messages
005 Sys: *Dup file len(%ld) mismatch on mbox*
Error in indirect message file length. Internal Digital Voice Processing System error.
005 Sys: *Mbox Reset %d Count Mismatch (%d%d)*
Message counts in MDX and directory differ. Missing files or Digital Voice Processing System
internal error.
005 Sys: *No Dest mbox to dup from mbox*
Nonexistent mailbox specified. Module error.
005 Sys: *No Disk Space to dup to mbox *
Unable to duplicate mailbox message. Not enough free disk space before running the Digital
Voice Processing System.
005 Sys: *TC(%s) Mbox Count %d Mismatch (%d%d)*
Message counts in MDX and directory differ. Missing files or Digital Voice Processing System
internal error.
005 Sys: *TC(%s) unable to read mbox %d index*
Error reading mailbox index entry. Internal Digital Voice Processing System error.
005 Sys: *Unable to Del mssg; %d(%ld) %d (ec=%d)*
Error deleting short message just recorded. Internal Digital Voice Processing System or DOS
error.
005 Sys: *Unable to dup from to (create)*
Error creating new message file for mailbox. Message directory full, Internal Digital Voice
Processing System or DOS error.
005 Sys: *Unable to open for dup to mbox *
Error opening mailbox message file. Internal Digital Voice Processing System or DOS error.
005 Sys: *Unable to open file for mbox *
Error opening mailbox message file. Internal Digital Voice Processing System or DOS error.
005 Sys: *Unable to say indirect mssg for *
Error playing indirect mailbox message file. Low level software/hardware or Internal Digital
Voice Processing System error.
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System Log and Error Messages
Error Messages
005 Sys: Del mssg; %d(%ld) %d
Log message reporting the deletion of a newly recorded mailbox message that was shorter
than the minimum recording length. Not an error.
006 Sys: *Can't open - maximum files*
Unable to open file, maximum number of files open. The Digital Voice Processing System
limit reached. (maximum 16 files).
006 Sys: *Can't say :%s/%s to file (%d)*
Error saying into file, file not opened for write or file not opened in binary mode. Module
error.
006 Sys: *File not opened for write*
Error writing to file, file not opened for write. Module error.
006 Sys: *FRead too long(%d) for dest(%d)*
Error reading into variable, specified read length longer than variable. Module error.
006 Sys: *FSearch too long(%d) for dest(%d)*
Error file searching into variable, specified length longer than variable. Module error.
006 Sys: *No Disk Space to open output file *
Unable to open file for output. Not enough free disk space available.
006 Sys: *No Disk Space to say to file *
Unable to say into file due to insufficient disk space. Not enough free disk space available.
006 Sys: *No Disk Space to write to file *
Unable to write to file due to insufficient disk space. Not enough free disk space available.
006 Sys: *Unable open file ; name too long*
Unable to open file, filename is too long. Module error.
006 Sys: *Unable to open dest file :%s to copy*
Error creating destination file to copy to. File already open or DOS error.
006 Sys: *Unable to open source file :%s to copy*
Error opening source file to copy from. Missing file or DOS error.
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Error Messages
007 Sys: *Database %d not opened during %s*
Database not open as expected for dBase operation. Module error.
007 Sys: *Error=%d on field val file during DbaseFreplace*
Error replacing field value, usually invalid field name or value conversion. Module or
database error.
007 Sys: *Index %d not opened during %s*
Index not open as expected for dBase operation. Module error.
007 Sys: *Invalid field for file during DbaseFstr*
Error referencing field value, usually invalid field name or value conversion. Module or
database error.
007 Sys: *Invalid field val for file during DbaseFReplace*
Error replacing field value, usually invalid field name or value conversion. Module or
database error.
007 Sys: *No Current Record(%ld) in db during %s*
No database record selected as expected. Module error.
007 Sys: *Unable to alloc buffer(%d) for dbase*
Unable to allocate record buffer during dBase open. Not enough free memory available.
007 Sys: *Unable to alloc buffer(%d) for index*
Unable to allocate index buffer during index open. Not enough free memory available.
007 Sys: *Unable to GO to rec=%ld in dbase; Error=%d*
Error during go operation, probably invalid record number. Module or database error.
007 Sys: *Unable to open dbase; Error=%d*
Error during dbase open operation. Missing database file, module error, or database error.
007 Sys: *Unable to open dbase; Invalid filename*
Unable to open database, invalid filename. Module error.
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Error Messages
007 Sys: *Unable to open dbase; Max_dbs(%d)*
Unable to open database file, maximum already open. The Digital Voice Processing System
limit reached. (maximum 4 databases)
007 Sys: *Unable to open index for db; opened for db*
Unable to open index file with currently selected database, that index already opened with
another database file. Module error.
007 Sys: *Unable to open index; Error=%d*
Error opening index file. Missing file, module error, or database error.
007 Sys: *Unable to open index; Invalid filename*
Unable to open index file, invalid filename. Module error.
007 Sys: *Unable to open index; maximum indices(%d)*
Unable to open index file, maximum already open. The Digital Voice Processing System
limit reached. (maximum 4 indices).
007 Sys: *Unable to open index; No database selected*
Unable to open index, must have database open and selected. Module error.
007 Sys: *Unable to write rec=%ld in dbase; Error=%d*
Error writing database record. Module or database error.
009 Sys: * QRec=%d during %s (hl=%d fl=%d) *
Invalid user queue record number during operation. Internal Digital Voice Processing
System error.
009 Sys: * Queue file length = %ld *\n
Invalid user queue file length. Internal Digital Voice Processing System error.
010 Sys: * Not Enough Memory* (%ld)
Unable to perform operation due to insufficient free memory. Not enough free memory
available.
010 Sys: Digital Voice Processing System v%d.%02d system reset (F=%d).
Log message indicating the startup of Digital Voice Processing System. Not an error.
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Error Messages
010 Sys: Digital Voice Processing System v%d.%02d system terminated (F=%d).
Log message indicating the termination of Digital Voice Processing System. Not an error.
010 Sys: MEMORY U[%ld] F[%ld] D[%ld] : %s
Log message indicating the amount of used and free memory. Not an error.
011 Sys: Blockage Cleared Group# %d
Log message indicating that blockage no longer exists for a particular blockage group. Not
an error.
011 Sys: Blockage Detected Group# %d
Log message indicating that blockage has begun for a particular blockage group. Not an
error.
011 Sys: Trans to IDLE (cs=%d ev=%d ed=%d)
Error message indicating a transition to the IDLE processing state for a line. Internal Digital
Voice Processing System error.
014 Sys: Closing file :%s (f#%d)
Log message indicating the closing of a file. Not an error.
014 Sys: Opening file :%s (f#%d)
Log message indicating the opening of a file. Not an error.
??? Sys: *Invalid Key :%d Type (%d)*
Error in key value type. Low level software/hardware problem.
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Error Messages
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Talkpath - Digital Voice Processing System Technical Manual
Index
i
In de x
Symbols
+DIE0 7-10
A
AaBlindDelay A-1
AC adapter 1-2
Access features 3-2
access messages manually 3-22
action 5-55
Action 1 5-20
Action 2 5-20
Action 3 5-20
Actions 5-19
Add a Mailbox 4-9
Add a mailbox 4-7
Add a New Distribution List 4-10
Add A New Entry 3-33
Add Mailbox Entries to Personal List 3-25
Admin module 7-12, 7-21
Admin program A-1
administration program 5-66
AdminPassword A-3
Advanced Setup 5-71
alternate extension 5-15
alternate mailbox 5-15
ANI 1-4
Answering machine emulation 1-3
audit trail D-1
Auto Attendant 3-36, 4-15, D-2
Auto Attendant Module 3-36
Auto Attendant Tab 5-40
Auto-Answer mode 5-3
auto-answer mode 7-23
B
Backing Up the System 7-18
Batteries 1-2, 2-1, 2-2
Baud Rate 7-8
TalkPath - Digital Voice Processing System Technical Manual
baud rate 5-68
Blind 3-36
Blind Transfer 5-19, 5-40
blind transfer 5-49, D-3
broadcast message 4-12
Broadcast Message Administration 4-12
Busy greeting 3-9
C
cache 7-22
Call Holding 5-41
Call Options 5-40
Call Queuing 7-26
call record D-1
Call Screening 5-41, 5-42
Caller ID 1-4
CallLogging A-1
calls in queue 5-42
Cancel a Broadcast Message 4-13
Carrier Detect (CD) 5-9
Change mailbox COS 4-7
Change the Mailbox COS 4-8
Class Of Service 3-5
Class of Service 3-15, 4-8, 5-8, 5-13, 5-15, 5-22
CMOS BIOS 7-4
Com Port 7-8
Com Port Options 7-8
ComBaud A-1
Command File 5-59, 7-26
command file script 5-49, 5-56
Command Files B-1
Command strings 5-66
Communicate With the System 5-2
communications port 7-8
company directory listing 5-49, 5-56
ComParam A-1
ComPort 5-63, A-1
ComPorts Option 5-3
Issue 2 - May 2004
ii
Confidential 5-29
Configuration 1-1
configuration files 5-61
configuration information 5-76
configure modem 5-66
Configure port numbers 4-14
configure the modem 5-2
Connect Cabling 5-1
Connecting Phone Lines 2-3
Connectors 1-2
Count 5-27
Create a Distribution List 3-24
Create a Guest Mailbox 3-28
Create an Information Group 3-31
create new mailboxes 4-7
Create New Message 4-12
Create Subscribers 5-11
Current Config 5-80
custom script module 5-20
D
daily log files 7-22
Data Bits 7-8
Data Send Ready (DSR) 5-9
database A-1
Date/Time 3-11
Date/time synchronization 1-3
DBASE directory 7-18
Debug Mode 7-21
debug mode 7-11, 7-21, 7-26
debugging information 7-6
Debugging mode 7-11
debugging parameters 7-21
Def BPS Rate 5-68
default communications port 7-8
Default Message Type 5-27
default password 3-4
Default Phone System Configuration 5-7
default phone system configuration 4-16
Define a key 5-47
Delete a Distribution List 4-10
Issue 2 - May 2004
Index
Delete a Mailbox 4-9
Delete a mailbox 4-7
Delete a Personal List 3-27
Delete Mailbox Entry on Personal List 3-26
delete mailboxes 4-7
Delete Menu 5-44
Delete Subscribers 5-12
Delete Time Control 5-52
dial command 5-67
dial sequence 5-66
Dial Suffix 5-67
DIP switches 2-4
direct connection 5-1
DirType A-2
Disable message notification 5-16
Disable System Caching 7-22
DisableXSIAM A-2
disconnect the call 5-67
distributed broadcast message 4-13
Distribution List 3-22
distribution list 3-16
Distribution List Administration 4-10
DOS functions 7-6, 7-10
Download 7-12
DVMDisableCID A-2
DVMSynchTime A-2
DVMTimeDiff 1-3, A-2
DVMTimeEventGroup A-2
DVMXferWait A-2
E
ECom 5-2, 7-6, 7-7, 7-8, 7-10, 7-11, 7-21, 7-23,
A-1
Edit a Distribution List 4-11
Edit Line Settings 5-58
Edit Mailbox Names 4-6
Edit Menu 5-45
Edit Registry 5-71, 5-72, 5-73
Edit Subscriber 5-13
Edit Subscribers 5-18
Edit Time Control 5-53
TalkPath - Digital Voice Processing System Technical Manual
Index
E-mail support 1-4
Enter Module to Run 4-14
Entry ID 3-30
Error List D-5
Error Log D-1
error log D-1, D-2
Error Messages D-5
Event Counters 5-25
Event handler group 5-37
Executing DOS Commands 7-16
Exit 5-9, 5-61
extension forwarding B-1
Extension Settings 5-13, 5-18
ExtensionLength A-2
external numbers 5-16
F
Fax Detect 7-24
Fax Detect strings 5-74
FCC regulation 1-5
File Menu 5-61
File pull-down menu 5-4
file transfer 7-17
First Time Help 3-5, 5-31
flash-time A-2
Flow Control 7-8
Forward 3-11
Forward to Extension 5-20
Forward to Mailbox 5-20
Forward to Menu 5-20
Forward to Module 5-20
Forward to Time Control 5-20
G
General tab 5-24
greeting 3-7
Greeting Length 5-28
greeting options 3-7
Greeting Type 5-27
Grouping mailboxes and extensions 5-22
Guest Greeting 3-27
TalkPath - Digital Voice Processing System Technical Manual
iii
Guest Mailbox 3-29
guest mailbox greeting 3-28
Guest Mailboxes 3-27
Guest Messages 3-29
H
hangup D-2
Hangup packet D-2
Hardware 2-1
Hardware Installation 1-1
Hayes-compatible modems 5-3
Help 5-79
Help Menu 5-79
Help, About 5-80
hidden key 5-48
Hold files 5-42
Hold Interval 5-41
Hold Type 5-41
Holding D-3
I
Immediate 3-20
information group 3-30
Initialize the modem 5-66
Insert Menu 5-44
Insert Subscribers option 5-11
Insert Time Control 5-52
Internet 6-5
Items 1-10 5-54
K
key action field 5-46
Key Actions 5-46
keyword 3-35
L
Language 5-25
language 5-50
Laptop Administration 2-5
Laptop/PC administration 5-1
laptop/PC administration 5-1, 5-7
Laptop/PC Administration diskette 7-6
Issue 2 - May 2004
iv
Laptop/PC Connection 5-7
Last Options 5-29
lcdly A-2
LED Boot Sequence 7-2
LED indicators 1-3, 2-4
LED Sequence 7-1
line configuration 4-14
Listen to Message 4-12
Lock DTE Rate 5-68
log date 5-78
Log Interpretation D-3, D-4
logging information 7-12
M
Mailbox Administration 4-7, 4-9
mailbox greeting 5-55
mailbox name 4-6
mailbox notification B-1
Mailbox Settings 5-13, 5-14
Mailbox State 3-18
MailboxLength A-2
Maintenance Tab 5-31
Manual Natural 5-31
MaxMenuPromptLength A-2
meeting reminder 3-24
Menu 4-15, 5-8
menu 3-2
Menu Action List 5-43
menu help systems 3-1
Menu Logs D-5
Menu Routing D-5
MenuFaxToneDetect 7-24
MenuFaxToneWait A-2
Menus 5-43
Message Cascading 5-37
Message cascading 5-15
Message Notification 3-20
Message Order 5-32
Message Properties 5-27
message record length 4-8
Message Tab 5-26
Issue 2 - May 2004
Index
message waiting 5-36
Message Waiting Indicator (MWI) 5-36
Message Waiting Indicator parameters 7-25
Message Waiting Indicator strings 5-37
Message Waiting Lights 7-25
minlcoff A-2
MinRecordLength A-2
Model Number 1-5
Modem 1-3
modem 5-1
Modem cable 2-1, 2-4
modem cable 5-1
modem configuration string 5-67
Modem Connection 5-2
modem connection 7-9
modem features 7-9
modem hookup 5-3
modem phonebook entry 5-70
modem provider 5-66
Modem Quick Configure 5-65
Modem Setup 5-66, 5-68
Modify a Group 3-32
Modify An Existing Entry 3-34
Modify an Information Group 3-32
Modifying Command Files B-8
ModuleDebug 7-12, 7-21, 7-22, A-2
Mounting 2-2
Multi-level menus 5-43
N
nbrdna A-2
New users 3-5, 5-31
Notification 5-15
notification 5-16
Notification attempts 5-38
notification options 5-14, 5-36
notification scripts 5-38
Notification settings 7-25
Notification Tab 5-36
numeric message 5-26
TalkPath - Digital Voice Processing System Technical Manual
Index
O
oh_dly A-2
On Urgent Only 3-20
One Touch Record 1-3
one-key urgent message 5-29
OneTouchLengthXXX A-2
Owner Edit Options 5-34
Owner Play Options 5-32
P
page message 5-26
page messages 5-26
Pager Notification 5-17
pager notification B-6
pager retries 5-39
Parity 7-8
Park and Page 1-4, 5-28
park the system 4-17
Parking the System 7-15
password 3-6
password verification 5-13
pause-time A-3
PC boot-up screen 7-3
Personal Distribution List 3-24
personal greeting 3-18, 5-28
Phone Book 5-64
Phone system 1-1, 2-5
Phone System Config Message 5-75
phone system programming 6-4
phone system software version 2-6
phone systems 2-6
Placement 2-2
Play Greeting 5-15
Port Setup 5-63
port upgrade kit 6-1
Power supply 2-1, 2-4
Preamble 3-11
predefined command files B-7
ProComm Plus™ 5-2
Product Warranty 1-4
program phone system 2-7
TalkPath - Digital Voice Processing System Technical Manual
v
program stations 2-8
protocol screen 7-15
Pull-Down Menus 5-61
Q
Questions and Answers 7-22
Quick commands B-5
Quick Configure 5-64
quick shutdown and startup 5-76
R
r_ird A-3
r_off A-3
r_on A-3
reboot the system 4-17
Receive (Rx) 5-9
Record on the Fly 1-3
Record Prompts 5-45
Recording names 3-5
Recover Deleted Messages 4-8
Recover deleted messages 4-7
REGADD A-1
Registration 1-4
Registry A-1
registry 5-72, 7-21, 7-22, 7-24
registry values A-1
REGLIST A-1
reinitialize the database 7-20
remote connection 5-1
remote maintenance 5-2
remote site 7-9
Remote System 5-9
Reply 3-11
Reply to Sender 3-16
Reports Menu 5-77
Requirements 6-3
re-record menu prompts 5-49
Reset 5-9
reset mailbox 3-6
reset mailbox password 4-7
reset mailbox passwords 4-7
Issue 2 - May 2004
vi
Restore the backup 7-19
Restoring System Backup 7-19
Restricted OutDial 5-25
Result Codes 5-67
Retention 5-27
retention period 3-9
Retrieving Messages 3-9
Return authorization 1-4
rings A-3
RS-232 serial port 1-2
Run code 4-15
Run Module 5-56, 5-58
Run Software 5-2
S
Screen Caller 5-19
Screening D-3
Select a Phone System 4-16
Select Phone System 5-62
send message to distribution list 3-23
send messages 3-12
Send Options 5-29
send options 3-15
serial number 6-1
Serial port 1-3
serial port 5-1, 5-2
set date and time 2-5
Set Unit Date and Time 5-71, 5-74
Set Up Voice Lines 4-14
Setup 5-64
Setup Menu 5-61
Setup Phone System 5-61
Shrink 5-9
Shut Down and Park 7-9
shut down and park 4-17
shut down and reboot 4-17
Shutdown 5-71, 5-76
Shutdown and Park Unit 5-76
signal indicators 5-9
Silence 5-41
Smart Prompt 3-5
Issue 2 - May 2004
Index
Smart Transfer 1-4
Software Installation 6-3
Special keys 3-2
Standard greeting 3-8
status bar 5-9
Stop Bits 7-8
Storage capacity 1-3
subscriber 4-12, 5-10
Subscriber changes 7-23
subscriber database 7-23
Subscribers 5-8
Subscribers option 5-10
Supervised 3-36
Supervised Transfer 5-19, 5-41, D-3
switch selectable settings 5-2
System Access 3-4
System access 3-37
system activity D-1, D-2
System Activity Log D-1
System Add-On 5-28
System Administration 4-14
System Administrator 3-4, 3-9, 3-36
system administrator 3-1
System Caching 5-74
System Date and Time 4-17
System Errors D-7
system events D-1
system greeting 5-28
system list 4-6
system log D-2, D-3
system logs 5-77
system overhead 7-26
System Reinitialize 7-20
System Settings 5-71, 5-73
System Shutdown 4-17
system-wide operator 5-15
T
t_idd A-3
Telephone company 1-5
Telephone-based administration 2-5
TalkPath - Digital Voice Processing System Technical Manual
Index
vii
telephony administration 5-1
template 5-44, 5-52
Template Mailbox 5-11
Temporary greeting 3-9
terminal communication program 5-2
TIE lines B-1
Time Control 4-16, 5-8, 5-24, 5-59
Time Control option 5-14
Time Controls 5-14, 5-18
Time controls 5-51
Time Out value 7-22
time periods 5-51
Time Sensitive greeting 3-9
time sensitive greetings 7-24
Timed 3-20
time-out action 5-46
tracking information 7-22
transfer method 3-36
transfer options 5-18
Transfer strings 5-42
Transferring Files 7-17
Transmit (Tx) 5-9
troubleshooting 7-15, 7-26
Type Ahead 3-2
VMDeleteConfirmFlush A-3
VmMwiResend A-3
VmTemplate A-3
voice database 3-30
Voice Insert 5-28
voice line 5-57
voice line actions 5-57
Voice Lines 5-9
Voice message 5-26
Voice Messaging 3-3, D-3
Voice Messaging log D-3
Voice Note Pad 3-30
Voice Notify Options 5-37
voice prompt file 5-49
Voice prompts 3-1
Voicemail 4-15
Voicemail Owner 3-37
Voicemail ports 2-3
voicemail system operation 4-14
VOX extension 5-46
U
XOnXOff A-3
unsupervised transfer D-3
updating 7-15
Upgrading 6-5
upgrading 6-1
Upload 7-13
Urgent 5-29
urgent message 5-29
W
Wall mount 2-2
Windows Administration diskette 2-1
X
Z
ZIP compression 7-17
ZModem 7-6, 7-17
ZModem protocol 7-17
ZMS command 7-12
V
view the logs 7-22
Viewing the Logs 7-22
Vm10DigitDial A-3
VmCleanDay A-3
VmCleanTime A-3
VMDEBUG 7-11
TalkPath - Digital Voice Processing System Technical Manual
Issue 2 - May 2004
viii
Issue 2 - May 2004
Index
TalkPath - Digital Voice Processing System Technical Manual
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