Mitel 3000 communications system The Easy Choice Who is Mitel / Inter-Tel? Æ Inter-Tel merged with Mitel August 2007 Æ US Headquarters based in Phoenix, AZ Æ Canada Headquarters based in Kanata, Ottawa Æ Telecommunications leader Æ IP Product development leader Æ Customer-focused Æ Committed to training and support Æ Revenues $850 million+ Æ Global presence Mitel | Confidential 6/3/2009 slide 2 What is the Mitel 3000 communications system Æ A phone system that is ... Easy – Intuitive and Menu driven – requires limited training – Modular approach – investment protection – Flexible – provides you with choices – Application driven – solves problems – Scalable – grows with your customers needs – Stylish – Sleek, modern design Æ Designed specifically for the SMB, SoHo, and High-end Residential Markets … Mitel | Confidential 6/3/2009 slide 3 Typical Mitel 3000 Customers Æ Branch Offices Æ Retail Store Chains Æ Restaurant Chains Æ Medical Facilities Æ Insurance Agencies Æ Large Residential Æ Home Based Businesses Mitel | Confidential 6/3/2009 slide 4 What Can the Mitel 3000 Do for Me? Æ Buy the Mitel 3000 for what you need today and to be ready to build for tomorrow – The Mitel 3000 communications system is a modern and efficient ‘communications in a box’ solution. It’s easy to use and the scalable, modular architecture allows you to add extra lines and more powerful tools as and when you need them Æ If you’re a looking for a phone system for anywhere between 2 and 52 users, this is the one for you – Mitel 3000 fits with any type of business and handles all forms of communication – from the most basic to the most advanced. It’s featurerich and affordable – Especially now with the internet you can extend all the benefits of your office communications to home or remote workers Mitel | Confidential 6/3/2009 slide 5 What Can the Mitel 3000 Do for Me? Æ Handle more calls and boost productivity – Everything about Mitel 3000 is designed to help you work smarter – from feature-rich display handsets for desktops and retail store counters to a full featured IP-based system phone or softphone for your people at home or in the field. Simply choose one of the stylish digital menudriven system phones in 8 or 16 button options or add the digital 4 button system wireless phone. You can even add a simple single line analog phone for back offices, warehouses and factories Æ Maximize your investment with broadband – Add a Mitel 3000 Broadband Module (BBM) and take advantage of broadband internet access and wireless LAN (Local Area Network) capability Mitel | Confidential 6/3/2009 slide 6 What Can the Mitel 3000 Do for Me? Æ Set up your own home worker network – By adding to the Mitel 3000 Broadband Module and using the Mitel 5120 IP Phone, your people can be around the corner or at the other end of the state or country and still have access to the full power of the office telephone system. You save office space, gain flexibility and boost productivity while customers still call on the usual numbers and get the same service they expect from the main office Æ Never miss another call – Mitel 3000 voice mail can help you make sure customers always get the attention and services they need, even when offices are closed or your lines are busy. It can even mimic some aspects of call centers, which is great for law firms, accountants, real estate agents – indeed anyone wanting to add a distinctive, professional touch when customers call. Useful and cost-effective voice mail is an attractive add-on Mitel | Confidential 6/3/2009 slide 7 What Can the Mitel 3000 Do for Me? Æ Fast-track callers through to the people and services they need – Mitel 3000 can help you get more done, in less time, without adding to staff or additional location overheads. Take the pressure off your staff by having calls answered and routed automatically, enabling callers to dial people direct with caller ID routing and auto attendant services Æ Boost your income without investing in more staff or bigger locations – Why not set up a dedicated voice mail auto attendant to streamline order processes and inquiries, or use the remote message notification feature to manage on call and urgent requests ... Mitel 3000 has all the right connections Mitel | Confidential 6/3/2009 slide 8 What Can the Mitel 3000 Do for Me? Æ Add more lines and extensions whenever you need to – With the option to grow to 52 extensions and up to 20 traditional voice lines you’ll have plenty of room for business growth Æ A choice of more than 50 different call handling features means Mitel 3000 can be set-up to fit everyone’s needs perfectly – Answer, hold and transfer calls with ease, dial regular contacts by name, open doors or gates, have a conference with people at the touch of a button – and much more Æ Don’t turn business away because no one is there to pick up the call – Simply route your callers to voice mail services or forward to external or remote IP phones when lines are busy or your office is closed Mitel | Confidential 6/3/2009 slide 9 What Can the Mitel 3000 Do for Me? Æ Get the big company feel of a call center working for you with Mitel 3000’s simple call routing feature – Take orders, log service requests and book appointments on evenings and weekends without taking on extra staff or paying overtime Æ Share files around the office, without shuffling paper – With the optional Mitel 3000 Broadband Module it’s easy to link up your PCs on a Local Area Network for applications and file sharing, and connect to fast broadband internet access. Everyone can work easily as part of a team, with the freedom to use email and web browsing without having to dial up every time- all with the security of a firewall to deflect viruses and intruders Æ Extend your reach around the office – With Mitel 3000’s wireless LAN (Local Area Network) data capability your business network can include people working flexibly around the office, wherever it’s most efficient for them Mitel | Confidential 6/3/2009 slide 10 What Can the Mitel 3000 Do for Me? Æ Connect your people wherever it suits you – The Mitel 3000 Broadband Module means your people can work from home or a remote location – and callers need never know they are not at an office desk. It’s so easy to set your people free. All they need is broadband access and a 5120 IP Phone or a Mitel 5110 Softphone, which gives all the power and features of the popular Mitel 4110 (eight button) and 4120 (sixteen button) Telephones but connected over a high speed internet connection Mitel | Confidential 6/3/2009 slide 11 Mitel 3000 The choices … are yours Mitel | Confidential 6/3/2009 slide 12 Mitel 3000 Feature Phones Digital system phones Æ Mitel 4110 Telephone – 8-Button Phone – Large functional menu driven display – Full Duplex Speaker phone – Eight (8) programmable keys Æ Mitel 4120 Telephone – 16-Button Phone – Large functional menu driven display – Full Duplex Speaker phone – Sixteen (16) programmable keys – Back lit display Phones display can be set in 3 languages – English, Spanish and French Mitel | Confidential 6/3/2009 slide 13 Mitel 4100 DSS Console Æ 32 programmable keys Æ Used with 4120 Telephone only Æ 16-button phone powered Æ 8 DSS limit per system Æ Keys may be programmed as: – Line appearance – Extension selection – Feature activation Mitel | Confidential 6/3/2009 slide 14 Mitel Cordless Phones Æ INT 1400 – 4 Button Cordless Phone – 900 MHz – Narrow Band (Digital) – 4 multi-line appearance – Voice mail notification / station appearance – Simulates a Mitel 3000 feature phone – Range is based on environment / structure – This is a system phone Æ Single Line Analog Phones ARE Compatible – You can use any single line cordless phone on the Mitel 3000! – Lower cost solution – Range is based on environment/structure Mitel | Confidential 6/3/2009 slide 15 Mitel 3000 IP-based System Phone – Model 5120* Æ Full Duplex Hands free feature phone Æ Full system features through Menu interface Æ 6 x 16 display (rather than 4 x 24 on feature phones) Æ Message Waiting / Ringing LED Æ 2 Port Switch (for PC connection) Æ Powered by PoE or Power Brick Æ Headset port * Requires the Broadband Module to be installed on the Mitel 3000 communications system to utilize the IP Phone Mitel | Confidential 6/3/2009 slide 16 Mitel 3000 Door Phone (Optional) Æ Can be programmed to call specific groups of phones or a single telephone Æ Can be used with a door strike to control door / gate access from the system phones Mitel | Confidential 6/3/2009 slide 17 Voice Mail Services (Optional) Æ 5, 10 or 20 hours voice storage options available – 52 Extension Voice Boxes – 10 Phantom boxes – 20 Group Boxes – 1 General voice mail box – Auto Attendant – Announce Only Voice boxes – Dial by Name Directory – Remote Message Notification to pager or cell phone – Record-A-Call Continued on next slide Mitel | Confidential 6/3/2009 slide 18 Voice Mail Services (Optional) Continued Æ Access your voice mail from any phone in office or dial in from outside system to retrieve messages Æ Temporary greeting – When weather or other emergencies affect your business you can call the office and change the Auto Attendant greeting to let your customers know that the business is closed or standard business hours have changed for that day Æ Customizable Courtesy Service Mitel | Confidential 6/3/2009 slide 19 Mitel 3000 Communications System Feature Overview Mitel | Confidential 6/3/2009 slide 20 Standard System Features Overview Æ Caller ID (430 name / number buffer) – if customer subscribes to service – Caller name / number on all phones – Caller ID Detection / Routing – Caller ID Name from System Speed Dial – Caller ID List: Missed Calls, All Calls, Individual / System Æ Hybrid Ports – each extension is digital and analog Æ Door Box Connection and door strike Æ Paging to all or individual extensions; external paging optional Continued on next slide Mitel | Confidential 6/3/2009 slide 21 Standard System Features Overview Continued Æ Music-On-Hold – internal provided free; external is an option Æ Last Number Redial 2 Saves last 6 external numbers dialed Æ Individual Extension Speed Dials – 30 Æ System Speed Dials – 500 Æ Call Forward (Internal or External) – Forward All Calls; Forward On No Answer; Forward on Busy – Follow Me – You can set up All Call forwarding from the receiving extension Æ Group Forwarding Æ Hunt Groups – “dial 1 for sales, 2 for marketing …” Mitel | Confidential 6/3/2009 slide 22 Mitel 3000 Features Æ Caller ID Æ Caller name / number on all phones Æ Caller ID Detection / Routing Æ Caller ID Name from System Speed Dial Æ Caller ID List – Missed calls – All Calls – Individual / System Mitel | Confidential 6/3/2009 slide 23 Mitel 3000 Features Æ Hunt Groups Æ 20 Groups up to 16 extensions – Linear – 1st available – Circular – next available – Longest Idle hunting Æ Log-in / Log-out Æ Group Forward Æ Group Voice Boxes Mitel | Confidential 6/3/2009 slide 24 Mitel 3000 Features Æ Account Codes (Forced / Optional) – 4 Digits Æ LCR (Least Cost Routing) Æ Class of service restrictions – Toll Restriction Æ Paging – 3 types – System phone – All phones – PA amp Æ Meet Me Page Æ Key system / PABX Mode Æ SMDR (500 call Buffer) Æ Power Fail Transfer Mitel | Confidential 6/3/2009 slide 25 Mitel 3000 Features Æ Call Forward (Internal or External) – Forward All Calls – All calls are forwarded to a programmed number – Forward On No Answer – Forwards calls which are ringing for a programmable time – When extension is programmed with a mailbox call “forwarding on no answer” is automatically set to voice box – Forward on Busy – Forwards calls when the phone is busy – Follow Me – You can set up All Call forwarding from the receiving extension Æ Group Forwarding Mitel | Confidential 6/3/2009 slide 26 Mitel 3000 Features Æ Extension Lock Æ Reminder Call Æ Open the Door Æ Reset the Phone Æ Night Service – Two On and Two Off Timers – Weekend Service Æ Display Messaging (8 pre-set) – Return at, call back at, call me at, at a meeting, at lunch, at home, on vacation, call, message 9 is blank Æ Languages – Spanish / English / French – Display and Voice mail Mitel | Confidential 6/3/2009 slide 27 Mitel 3000 Features Æ Multiple call park (up to 5) – A special hold and can be picked up from any extension Æ Sorting personal speed dial numbers alphabetically Æ Room Monitor Æ Barge In or Privacy Release Æ External Music-on-Hold – internal and external calls Æ VoIP Module – Wireless data – Remote extensions – Mitel 5120 IP Phone or Mitel 5110 Softphone – Paired Extensions Mitel | Confidential 6/3/2009 slide 28 Mitel 3000 Features Unified Communications Æ Supports Unified Communications which incorporates: – Unified Messaging – Access voice mail and email together from one single device. Voice mails appear as .wav files in customer’s inbox with automatic read and delete synchronization between email and the phone – Click to Dial – Users can integrate all directories into one easy-to-use system and manage this from one place – Softphone – The Mitel 5110 Softphone is an IP extension on your PC / laptop. With the 5110 Softphone, users can log into their office extension from a remote location, allowing them to make and receive calls as though they were at their desk in the office Mitel | Confidential 6/3/2009 slide 29 Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel® employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.