ChimneyFree ™

A Twin-Star International Brand

33WM1315

Requires-Electric Fireplace

Insert with Heater

Nécessite AUSSI un foyer-insert électrique avec chauffage

Necesitará, Además,

El Hogar Eléctrico

Con Calentador

www.tsicustomerservice.com

1-866-661-1218

Twin-Star International, Inc. Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en Chine • Imprimé en Chine

33WM1315REV.0

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Thank you for purchasing a

Twin-Star International product, designed in the U.S.A. We hope it brings you many years of enjoyment. Please take a moment of your time to register your new purchase: www.tsicustomerservice.com.

For new users simply select the category that applies to the product you’ve purchased and fi ll out the product registration form. Once the registration process is complete you will be able to:

• Register one or multiple products

• Order parts

• Download user manuals

• Request product information or

assistance

When registering your product be sure to sign up for Twin-Star

International updates, which will keep you informed of important service information, provide helpful tips about our products, and make it easier if you should ever have to contact our technical support group. Twin-

Star International values your privacy and will never share your personal information with other organizations. The information you submit is used only for purposes of providing product related services to you.

If you are unable to register your product, please save your proof of purchase for part replacement purposes.

Nous vous remercions d’avoir acheté un produit Twin-Star International, conçu aux États-Unis. Nous espérons qu’il saura vous procurer des années de satisfaction. Veuillez prendre un moment pour enregistrer votre nouvel achat : www.tsicustomerservice.com.

Pour les nouveaux utilisateurs, sélectionnez simplement la catégorie qui s’applique au produit que vous avez acheté et remplissez le formulaire d’enregistrement du produit. Une fois le processus d’enregistrement complété, vous serez en mesure de:

• Enregistrer un ou plusieurs produits

• Commander des pièces

• Télécharger le manuel de

l’utilisateur

• Demander de l’information ou de

l’assistance sur le produit

Quand vos enregistrerez votre produit, assurez-vous de vous abonner aux mises à niveau de Twin-Star

International, lesquelles visent à vous tenir au fait de toute information importante pour le service, à vous fournir des conseils utiles sur nos produits et à accélérer le processus si vous deviez contacter notre groupe de soutien technique. Twin-Star

International se soucie de la protection de vos renseignements personnels et ne partagera jamais votre information personnelle avec d’autres organisations. L’information que vous soumettez est utilisée uniquement pour vous fournir des services en relation avec votre produit.

Gracias por comprar un producto de Twin-Star International, diseñado en los EE.UU.

Esperamos que le brinde muchos años de disfrute. Por favor, tómese un momento de su tiempo para registrar su compra nueva: www.tsicustomerservice.com.

Para los usuarios nuevos, simplemente seleccione la categoría que se aplica al producto que ha comprado y rellene el formulario de registro del producto. Una vez fi nalizado el proceso de registro, usted podrá:

• Registrar uno o varios productos

• Realizar pedidos de piezas

• Descargar manuales de usuario

• Solicitar información o

asistencia sobre el producto

Cuando registre su producto, asegúrese de suscribirse a las actualizaciones de Twin-Star

International, las cuales le mantendrán informado sobre la información importante de servicio, le proporcionarán consejos útiles acerca de nuestros productos, y le facilitarán cuando tenga que contactar a nuestro grupo de soporte técnico. Twin-

Star International valora su privacidad y nunca compartirá su información personal con otras organizaciones. La información que usted envíe sólo se utiliza para fi nes de proporcionarle servicios relacionados con los productos.

Si vous ne parvenez pas a enregistrer votre produit, s’il vous plait gardez votre reçu comme preuve d’achat pour tout remplacement de pièces.

Si usted no puede registrar su producto, por favor guarde el comprobante de compra para el proposito de reponer piezas.

IMPORTANT:

Retain for future reference.

Read carefully.

IMPORTANT:

Conserver pour référence future. Lisez correctement

IMPORTANTE:

Conservar para futuras consultas. Lea cuidadosamente.

33WM1315REV.0

MP#YC www.tsicustomerservice.com

2

DEPENDABLE

CUSTOMER

SERVICE

UN SERVICE À

LA CLIENTÈLE

FIABLE

SERVICIO

DE ATENCIÓN

AL CLIENTE

FIABLE

Questions? Our experts are standing by to assist you at our toll-free help line. We can help you with assembly and, if necessary, replace damaged/ missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year.

Vous avez des questions ? Nos experts attendent votre appel sur la ligne sans frais, pour vous aider dans l’assemblage et au besoin pour remplacer toute pièce endommagée ou manquante. L’assistance est disponible 7 jours par semaine, 24 heures par jour et 365 jours par année.

¿Preguntas? Nuestros expertos están a su disposición a través de nuestra línea de ayuda gratuita, para brindarle asistencia con el ensamblaje, y, si es necesario, para reemplazar las partes dañadas/perdidas. La asistencia está disponible los 7 días de la semana, las 24 horas del día, los

365 días del año.

STOP!

NO NEED TO RETURN

TO STORE!

ARRET!

UN SERVICE À LA

CLIENTÈLE FIABLE!

PARE!

NO ES NECESARIO DE-

VOLVERLO A LA TIENDA!

Contact us at: www.tsicustomerservice.com for troubleshooting and technical support.

Contactez-nous au:

www.tsicustomerservice.com pour le service de dépannage et de soutien technique.

Comuníquese con nosotros en: www.tsicustomerservice.com para solución de problemasy soporte técnico.

1-866-661-1218 1-866-661-1218 1-866-661-1218

Please have your store receipt, instruction manual, and part number ready when you call.

Veuillez avoir en main, avant de nous contacter, la facture de votre marchand, votre manuel d’instruction et le numéro de pièce requise.

33WM1315REV.0

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Tenga a la mano su recibo de la tienda, el manual de instrucciones, y el número de la pieza cuando realice la llamada.

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33WM1315

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F

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Part

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D

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33WM1315REV.0

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Description

Base Assembly

Left Front Panel

Right Front Panel

Center Front Panel

Left Side Panel

Right Side Panel

Top Assembly www.tsicustomerservice.com

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Quantity

1

1

1

1

1

1

1

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SAFETY

INFORMATION

INFORMATION

DE SÉCURITÉ

INFORMACIÓN DE

SEGURIDAD

Please read and understand this entire manual before attempting to assemble, operate or install the product.

Assurez-vous de lire et de comprendre l’intégralité du présent manuel avant de tenter d’assembler, d’utiliser ou d’installer le produit.

Lea y comprenda completamente este manual antes de intentar ensamblar, usar o instalar el producto.

WARNING

• Some steps are more easily

handled with two adults.

CAUTION

• Before assembly and/or

installation, carefully

unwrap all parts.

• Locate and set aside the

hardware kit before

discarding packaging.

• Use care when assembling

your new product. Take

your time and follow the

assembly instructions

closely.

AVERTISSEMENT

• Certaines étapes sont plus

facilesà effectuer avec l’aide

d’un deuxième adulte.

MISE EN GARDE

• Avant l’assemblage et/ou

l’installation, vous devez

déballer minutieusement toutes

les pièces.

• Localisez et mettez de

côté le jeu de quincaillerie

avant de jeter l’emballage.

• Soyez vigilant lorsque vous

assemblez le nouveau produit.

Prenez votre temps et suivez

attentivement ces instructions.

TOOLS REQUIRED

OUTILS NÉCESSAIRES

HERRAMIENTAS NECESARIAS

ADVERTENCIA

• Algunos de los pasos se

pueden realizar con mayor

facilidad entre dos adultos.

PRECAUCIÓN

• Antes del ensamblaje

y/o instalación, desenvuelva

cuidadosamente todas las

piezas.

• Localice y separe el

equipo de accesorios antes

de desechar el embalaje.

• Tenga cuidado al ensamblar

el nuevo producto. Tómese

su tiempo y siga

detenidamente las

instrucciones de

ensamblaje.

MP#YC 33WM1315REV.0

www.tsicustomerservice.com

5

[x23]

AA

[x20]

Ø6.3x32mm

PH-BLTBLK001

CC

Ø8x30mm

PH-DWLNTL001

HARDWARE LIST

[x23]

BB

[x1]

Ø19mm

PH-WSRBLK001

ZZ Touch-Up Pen

33WM1315REV.0

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C

1

B

AA

BB

CC

33WM1315REV.0

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[x2]

[x2]

[x4]

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2

AA

BB

CC

33WM1315REV.0

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[x2]

[x2]

[x4]

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3

E

AA

BB

CC

33WM1315REV.0

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[x4]

[x4]

[x4]

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AA

BB

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[x6]

[x6]

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5

AA

BB

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[x9]

[x9]

[x8]

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READ BEFORE INSERT INSTALLATION

PLEASE READ ALL “ELECTRIC

FIREPLACE INSERT” INSTRUCTIONS

PRIOR TO INSTALLING ELECTRIC

INSERT IN YOUR COMPLETED

FIREPLACE MANTEL. INSTALL THE

INSERT IN YOUR FIREPLACE CLOSE

TO ITS FINAL POSITION.

Lift insert carefully into the back of the unit and center in the insert opening. Do not drag insert as it may scratch your unit.

MOVE YOUR COMPLETED UNIT

ONLY SHORT DISTANCES. MOVE

COMPLETED UNIT WITH GREAT CARE.

IT TAKES TWO PEOPLE TO MOVE

COMPLETED UNIT INTO ITS FINAL

POSITION.

LEA ATENTAMENTE TODAS LAS

INSTRUCCIONES DEL “HOGAR

ELÉCTRICO” ANTES DE SU

INSTALACIÓN EN LA CHIMENEA

DECORATIVA. UBIQUE EL HOGAR

ELÉCTRICO EN LA POSICIÓN

DEFINITIVA DENTRO DE LA

CHIMENEA.

Levante el hogar cuidadosamente, colóquelo en la parte posterior de la unidad y céntrelo en la abertura de la chimenea. No empuje el hogar desde su Base dado que la unidad se puede dañar.

MUEVA LA UNIDAD COMPLETA

SÓLO EN DISTANCIAS CORTAS

MUEVA LA UNIDAD COMPLETA CON

MUCHO CUIDADO. SE NECESITAN

DOS PERSONAS PARA DESPLAZAR

LA UNIDAD COMPLETA AL LUGAR

DEFINITIVO QUE VA A OCUPAR.

VEUILLEZ LIRE TOUTES LES

INSTRUCTIONS D’INSTALLATION DU

FOYER ÉLECTRIQUE ENCASTRABLE

AVANT D’INSTALLER LE FOYER DANS

LE MANTEAU, UNE FOIS CELUI-CI

ASSEMBLÉ. INSTALLEZ LE FOYER

DANS L’ESPACE PRÉVU, PRÈS DE SA

POSITION FINALE.

Soulevez doucement le foyer encastrable pour le déposer par l’arrière du manteau, dans le centre de l’ouverture de celui-ci. Ne pas tirer le foyer encastrable sur la base/âtre car cela pourrait égratigner la base du manteau.

NE DÉPLACEZ LE FOYER

ENTIÈREMENT MONTÉ QUE SUR DE

COURTES DISTANCES. DÉPLACEZ

L’UNITÉ MONTÉE AVEC SOIN. IL FAUT

DEUX PERSONNES POUR DÉPLACER

L’UNITÉ MONTÉE ET LA METTRE EN

PLACE.

33WM1315REV.0

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CARE/

MAINTENANCE

SOIN /

ENTRETIEN

CUIDADO / MAN-

TENIMIENTO

Care and Maintenance

• Use a soft, clean cloth that will not

scratch the surface when dusting.

• Use of furniture polish is not

necessary. Should you

choose to use polish, test fi rst in an

inconspicuous area.

• Using solvents of any kind on your

furniture may damage the fi nish.

• Never use water to clean your

furniture as it may cause damage to

the fi nish.

• Always use coasters under

beverage glasses and fl owerpots.

• Liquid spills should be removed

immediately, as it may damage the

furniture. Use a soft, clean cloth and

blot the spill gently. Avoid rubbing.

• Always use protective pads under

hot dishes and plates. Heat can

cause chemical changes that may

create spotting within the furniture.

Soin / Entretien

• Lors de l’époussetage, utilisez un

chiffon doux et propre qui n’égratigne

pas la surface.

• Il n’est pas nécessaire d’utiliser du poli

à meuble. Si vous décidiez d’utiliser

du poli à meuble, veuillez d’abord en

faire l’essai dans un endroit moins en

évidence.

• L’utilisation de solvant de quelque

sorte sur votre ameublement peut

endommager le fi ni.

• Ne jamais utiliser d’eau pour

nettoyer votre ameublement car cela

peut endommager le fi ni.

• Utilisez toujours des dessous de verre

sous les verres/tasses des breuvages et

sous les pots à fl eur.

• Tout déversement de liquide doit

être enlevé immédiatement car cela

peut endommager l’ameublement.

Utilisez un chiffon doux et propre

et éponger délicatement le déversement.

Évitez de frotter.

• Utilisez toujours des tampons

protecteurs sous les plats et les assiettes

chaudes. La chaleur peut causer des

changements chimiques qui peuvent

créer

des taches sur l’ameublement.

Cuidado / Mantenimiento

• Use un paño suave y limpio que no

raye la superfi cie cuando elimine

el polvo.

• El uso de cera para muebles no es

necesario. Si elige utilizar la cera,

realice primero una prueba en un

área discreta.

• Usar solventes de cualquier

clase en sus muebles puede dañar

el acabado.

• Nunca utilice agua para limpiar

sus muebles, ya que puede causar

daños en el acabado.

• Siempre utilice posavasos para

colocar los vasos de bebidas y las

macetas.

• Los derrames de líquidos se

deben recoger inmediatamente, ya

que pueden dañar el mueble. Use

un paño suave y limpio y seque el

derrame con

cuidado. Evite frotar.

• Siempre utilice almohadillas

protectoras debajo de los platos

y vajillas calientes. El calor puede

causar cambios químicos los

cuales pueden crear

manchas en los muebles.

Further advice about wood furniture care

It is best to keep your furniture in a climate-controlled environment.

Temperature and humidity changes can cause fading, warping, shrinking and splitting of wood. It is advised to keep furniture away from direct sunlight as sun may damage the fi nish. Proper care and cleaning at home will extend the life of your purchase. Following these important and helpful tips will enhance your furniture as it ages.

A touch- up pen has been provided to repair any small nicks or scratches that may occur during assembly or shipping.

We hope you enjoy your purchase for many years. Thank you for your purchase!

Autres conseils sur l’entretien du bois

Il est préférable de conserver votre ameublement dans un environnement dont le climat est contrôlé. Les changements de température et d’humidité peuvent causer une décoloration, un gauchissement, un rétrécissement et un fendillement du bois. Il est conseillé de garder l’ameublement éloigné des rayons directs du soleil puisque le soleil peut endommager son fi ni. Un nettoyage et un entretien approprié à domicile permettra d’allonger la durée de vie de votre achat.

De suivre ces conseils importants et pratiques aidera votre ameublement à vieillir en beauté.

Un crayon à retouches est fourni pour réparer toute égratignure qui pourrait se produire lors de l’assemblage ou du transport. Nous vous souhaitons des années de plaisir avec l’utilisation de votre achat. Nous vous remercions pour votre achat!

Más consejos sobre el cuidado de los muebles de madera

Es mejor mantener sus muebles en un entorno climatizado. Los cambios en la temperatura y la humedad pueden desteñir, alabear, encoger y fragmentar la madera. Se recomienda mantener los muebles lejos de la luz directa del sol, pues el sol puede dañar el acabado. La limpieza y el cuidado adecuados en el hogar extenderán la vida útil de su compra. Al seguir estos consejos importantes y útiles mejorará sus muebles a medida que pasa el tiempo.

Se ha proporcionado un marcador corrector para reparar cualquier raya o rasguño pequeño que se pueda producir durante el montaje o el envío. Esperamos que disfrute su compra durante muchos años.

¡Gracias por su compra!

33WM1315REV.0

MP#YC www.tsicustomerservice.com

15

REPLACEMENT PARTS 33WM1315

PIECES DE REMPLACEMENT 33WM1315

PARTES DE REPUESTO 33WM1315

DD PH-GLDBRW001 EE PH-BKTZNC001

33WM1315REV.0

www.tsicustomerservice.com

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MODELS :

18EF031GRA, 18EF031SRA, 23EF031GRA, 23EF031SRA,

25EF031GRA, 26EF031GRA, 26EF031SRA,

3

28EF031GRA,

28EF031SRA, 32EF031GRA, 33EF031GRA, 33EF031SRA

A148

www.tsicustomerservice.com

1-866-661-1218

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine www.tsicustomerservice.com

1

GETTING STARTED

1. Remove the product identification sticker from the front of the insert.

Model / Modèle / Modelo:

28EF031GRA

Gardez ce numéro p

Mantega este nú r service!

our le service!

mero para servicio

!

Product Identification

Sticker

2. Attach the Product Identification Sticker to the Manual below for future reference. This information is

used for product registration and also is necessary for customer service.

Attach Product Identification Sticker Here

3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete

registration save your proof of purchase for warranty purposes.

PRODUCT SPECIFICATIONS

VOLTAGE

AMPS

WATTS

120VAC, 60 Hz

11.7 Amps

1400 Watts

A148 www.tsicustomerservice.com

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IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to

persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving

this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)

from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,

do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are

nearby.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction.

IMPORTANT INSTRUCTIONS

5. Always unplug this appliance when not in use.

to persons including the following:

6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged

in any manner.

this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to

avoid a hazard.

3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it

may fall into a bathtub or other water container.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and

where it will not be tripped over.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas

12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not

use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).

A B

Fig.1

13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with

the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,

damage the appliance.

14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or

damage the appliance.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are

15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening

may become blocked.

manufacturer may cause fire, electric shock or injury to persons.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are

used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be

hung in the area of it.

SAVE THESE INSTRUCTIONS

2

17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric

shock or injury to persons.

SAVE THESE INSTRUCTIONS

A148 www.tsicustomerservice.com

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OPERATION INSTRUCTIONS

Control

Panel

Indicators

When a function is changed from the control panel or remote there will be a corresponding indicator displayed.

The indicator shows the function changed and the level selected. When the function is turned off, the

corresponding indicator will flash several times then fade off.

Models: 18EF031 / 23EF031

25EF031 / 26EF031

Models: 28EF031 / 32EF031

33EF031

A148

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OPERATION INSTRUCTIONS

A148

FUNCTION

HEATER

TIMER

DOWNLIGHT

SPECTRAFIRE COLOR

SPECTRAFIRE INTENSITY

SPECTRAFIRE SPEED

ICON DESCRIPTION

The fireplace contains a fan forced wire element heater.

The default temperature is 72 °F (22 °C.).

The thermostat setting range is 62°F - 82°F or 17°C - 27°C or continously ON.

The thermostat is adjustable by 2°F or 1°C increments.

The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel.

To change between °F and °C press and hold the HEATER button on the control panel for 3 seconds.

Pressing the timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,

9H and off.

The downlight is only available on the 28EF031/ 32EF031 and 33EF031 models.

Pressing the downlight button will cycle through the downlight settings; on, auto and off.

There are 5 unique Spectrafire flame effects that can be selected.

1: Spectrafire

2: Sapphire

3: Amethyst

4: Campfire

5: Midnight Fire

AU: Auto Cycle which will automatically fade in and fade out a new color flame effect periodically.

The intensity is only adjustable from the remote control.

Each Spectrafire flame color option has 5 intensity options available.

The flame speed is only adjustable from the remote control.

Each Spectrafire flame color option has speed options available.

Setting 1 is slowest ranging up to setting 5 which is the fastest.

5 www.tsicustomerservice.com

TROUBLESHOOTING

Problem

Display shows “ ”

Display shows “ ”

Root Cause

The thermostat sensor is broken or disconnected.

The thermostat sensor is broken.

Corrective Action

Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.

Contact customer service for a replacement thermostat sensor.

Display shows “ ”

Manual Reset overheat protection has triggered.

Heater does not blow warm air.

No power, logs do not glow.

Downlights (28EF031,

32EF031 &33EF031) do not light.

Cool down cycle.

No power to the unit

Downlight not turned on.

Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service.

Normal operation, will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will blow.

Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.

Press the downlight button on the control panel to see if the downlight comes on.

Power cord gets warm Normal operation

Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).

Heater does not blow warm air.

Thermostat setting is preventing heater from turning on.

Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed.

The heater is disabled.

No batteries

Remote Control is not working.

Poor Signal

Distance

Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.

With the power on press and hold the POWER button on the control panel for 10 seconds. Once re-enabled the emberbed lights will flash multiple times.

Change the remote batteries.

Operate remote transmitter at a slow measured pace.

Press the remote control buttons with an even motion and gentle pressure.

Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

Operate the remote at a distance less than 20 feet from the front of the appliance; point the remote at the control panel.

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EXPLODED VIEW

Part

1

8

9

10

11

12

13

4

5

2

3

6

7

Part Name

Flame Generator Drive Motor

Heater/Blower Assembly

Main Circuit Board

Downlight Circuit Board

Control Panel Circuit Board

Control Panel Buttons

Emberbed with Log

Emberbed Circuit Board

Flame Circuit Board

Blue Flame Circuit Board

LCD Display

Flame Generator/ Spinner

Remote Control

Note, the scale and size of your parts may be different depending on your exact model.

1

4 3

2

6

5

9

10

12

11

8 13

7

CARE AND MAINTENANCE

• The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.

• Make sure the unit is turned OFF and unplugged before cleaning the heater or fireplace.

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FCC/IC INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

Modifications not approved by the party responsible for compliance could void user’s authority to operate the

equipment.

This Class B digital apparatus complies with Canadian ICES-003.

BATTERY REPLACEMENT

NOTE: Do not mix old and new batteries.

Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.

Do not ingest batteries.

Note:

Battery disposal

Please always dispose of batteries at a suitable recycling point.

AAA

1.5V

AAA

1.5V

CAUTION:

• Always purchase the correct size and grade of battery most suitable for the intended use.

• Replace all batteries of a set at the same time.

• Clean the battery contacts and also those of the device prior to battery installation.

• Ensure the batteries are installed correctly with regard to polarity (+ and -).

• Remove batteries from equipment which is not to be used for an extended period of time.

• Remove used batteries promptly.

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1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period

of one year from date of puchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the

product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify

this warranty.

2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through

an authorized supplier of the product.

3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,

provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed

by the manufacturer’s inspection.

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding

the wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),

repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume

responsibility for same.

6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or

damage arising out of the use, or inability to use the product,except as provided by law.

7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any

obligations/liabilities on the part of the manufacturer are hereby expressly excluded.

8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with

respect to the sale of the product.

9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the

installation of this product.

10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

a. The fireplace is subjected to prolonged periods of dampness or condensation.

b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.

c. You do not have the original receipt of purchase.

CUSTOMER SERVICE

www.tsicustomerservice.com

For Customer Service Call 1-866-661-1218

Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,

and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/

365 days per year.

IMPORTANT:

Before contacting Customer Service please have this information available:

• Serial Number

• Model Number

• Sales Receipt or Proof of Purchase

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