Ravelli | Sara | Owner`s manual | Ravelli Sara Owner`s manual

Fire shown installed with a non-combustible floor - no hearth required
visible
flame
user
friendly
leading
design
healthy
home
clean air
approved
economical
Sara Wood Pellet Fire
Owner’s Manual
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD PELLET FIRE.
FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY INJURY, OR
EVEN DEATH.
Contact your local building or fire official about restrictions and installation inspection requirements in your area.
Dear Customer,
We would like to thank you and congratulate you on the
excellent choice you have made with the purchase of your
Ecoteck pellet fire. With this investment in comfort you
will see that quality and economy can go hand in hand,
offering excellent performance with efficient fuel usage and
convenient practicality.
Please find in this manual guidance on using and maintaining
your pellet fire, as well as some helpful suggestions on how
to obtain the most from your pellet fire, ensuring you fully
enjoy all the advantages it has to offer.
We value you, the newest member to the Nature’s Flame
family of pellet fire owners, and our aim is to provide you
with enough technical support to use and fully experience
the unique benefits provided by our pellet fires. We wish
you many happy, comfortable hours spent relishing the easy,
convenient heat and the traditional, flickering-flame ambience
of your new pellet fire.
Best wishes,
The Team at Nature’s Flame
Table of Contents
1.
Contents
Introduction......................................................... 1
Safety Warnings & Maintenance
Recommendations ............................................. 1
Pellet Quality ........................................................... 1
Flammable Liquids .................................................. 1
Cleaning the fire pot before and after each lighting ...... 1
Clinkering ................................................................ 2
What are Wood Pellets?..................................... 2
Maintenance and Cleaning ................................ 2
Components of the Fire ........................................... 2
Before you begin ..................................................... 3
Cleaning the surfaces.............................................. 3
Responsibility .......................................................... 3
Spare Parts ............................................................. 3
Operating your Pellet Fire.................................. 3
Starting your Pellet Fire for the first time ................. 3
Filling the Pellet Hopper .......................................... 4
Understanding the Remote Control ........................ 5
Synchronising the Remote Control with the Pellet Fire..... 5
Switching on the Stove ............................................ 5
Operating Instructions ............................................. 6
Safety Devices ........................................................ 6
Operating Precautions............................................. 6
Setting up your pellet fire .................................. 6
Menu Descriptions................................................... 6
Menu One - Setting the Clock ................................. 6
Menu Two - Set Crono (Programmable Thermostat) ..... 7
Menu Three - Select Language (Setting the
Language) ............................................................... 8
Menu Four - View Settings ...................................... 8
Menu Five - Stove State (Fire Status) ..................... 8
Menu Six - Working Hours ..................................... 9
Description of Screen Displays ............................... 9
Troubleshooting ................................................. 9
Explanation of Alarms............................................ 10
Maintenance and Cleaning ...............................11
Burn Pot Liner (daily)..............................................11
Heat Exchanger Tubes (daily) ............................... 12
Firebox, Flame Trap, Burn Pot Holder and FIREX
Lining (3-5 days).................................................... 12
Ash Pan (3-5 days)................................................ 13
Door Glass (3-5 days or as required) .................... 13
Seal & Gaskets (monthly)...................................... 13
Pellet Hopper (monthly)......................................... 13
Fresh Air Intake (yearly or as required) ................. 13
Flue System (yearly) ............................................. 13
Blower Mechanisms (yearly) ................................. 14
Post season clean-up ............................................ 14
Cleaning the surfaces............................................ 14
Dimensions (Ecoteck Sara) ............................. 14
Specifications ........................................................ 15
Maintenance Record ........................................ 16
Warranty Information ....................................... 17
Warranty Coverage .............................................. 17
Warranty Period .................................................... 17
Warranty Exclusions ............................................. 18
Proof of Purchase/Warranty ............................ 19
1.
Introduction
Please read this entire manual before operating your
Ecoteck Wood Pellet Fire. Failure to follow these
instructions may result in poor performance, damage to
the fire, property damage, bodily injury or even death.
Any unauthorised modification of the appliance or use
of replacement parts not supplied by the manufacturer
is prohibited.
All national and local regulations shall be complied with
when installing this appliance. Your local Nature’s Flame
dealer will be happy to assist you in obtaining information
with regards to your local building codes and installation
regulations.
2.
Safety Warnings & Maintenance Recommendations
2.1
Pellet Quality
Pellet quality is important - please read the following:
Your wood pellet fire has been designed to burn ¼“
(6mm) diameter wood pellets, manufactured to the AS/
NZS 4014.6 standard only.
The performance of your wood pellet fire is greatly
affected by the type and quality of wood pellets being
burned. As the heat output of various quality wood
pellets differs, so will the performance and heat output of
the wood pellet fire.
Caution: It is important to select and use only pellets
that are dry and free of dirt or any impurities such as
high salt content. Wood pellets manufactured to the
AS/NZS 4014.6 standard are recommended. Dirty fuel
will adversely affect the operation and performance
of the unit and will void the warranty. The Pellet Fuel
Industries (PFI) has established standards for wood
pellet manufacturers. We recommend the use of pellets
that meet or exceed these standards. Ask your dealer for
a recommended pellet type.
2.3
Cleaning the fire pot before and after
each lighting
You must check that the Burn Pot Liner, where the
combustion takes place, is clean and that no waste or
residue blocks the holes, in order to always guarantee
excellent combustion of the stove. This will help avoid
possible overheating, which could causes changes in
the colour of the paint, as well as failure to light the stove.
Burn pot liner needing cleaning
with holes blocked by ashes
DO NOT use this appliance as an incinerator.
2.2
Flammable Liquids
Never use gasoline, gasoline–type lantern fuel, kerosene,
charcoal lighter fluid or similar liquids to start or “freshen
up” a fire in the heater. Keep all such liquids well away
from the heater while it is in use.
DO NOT use unsuitable and non-recommended
fuels, including liquid fuels, as this will void
any warranties stated in the manual.
Page 1
A clean burn pot liner with all
the holes clearly visible
Only a clean fire pot can guarantee that the wood pellet
fire will function without problems. During functioning,
deposits may be formed, which have to be immediately
eliminated. It is easy to see when the fire pot has to
be cleaned! It only needs a glimpse, each day, before
switching on. For minor cleaning, it can be left in the
stove, but if the residue is difficult to remove, it has to be
extracted from its housing and the waste scraped out.
The ash content of the fuel and operation of your stove
will directly determine how frequently you will need to
clean out the fire pot. The use of high ash fuels may
result in the stove needing to be cleaned daily whereas
a low ash fuel may allow for longer intervals between
cleaning.
2.4
Clinkering
Clinkers are silica (sand) or other impurities in the fuel
that will form a hard mass during the burning process.
This hard mass will block the air flow through the Burn
Pot Liner and affect the performance of the stove.
Any fuel, even approved types, may clinker. Check
the Burn Pot Liner daily to ensure that the holes are
not blocked with clinkers (see above). If they become
blocked, remove the liner (when the unit is cold) and
clean/scrape clinkers out. Clean the holes with a small
3.
Important: Even with a new batch of pellets,
although using the same brand, there may
be variations in the combustion process, and
therefore they may burn either more or less
cleanly.
Correct daily cleaning will allow the wood pellet fire to
burn properly with high performance, avoiding problems
in the long-term which could require the intervention of a
technician to repair the wood pellet fire.
What are Wood Pellets?
Wood pellets are made from sawdust and wood shavings.
The material used cannot contain any foreign substance
such as glue, varnish or synthetic substances. Subjecting
it to high pressure, the wood is pressed through a plate
with holes and due to the high pressure the sawdust is
heated activating the natural binders of the wood. Thus,
the pellets keep their shape even without the addition of
bonding substances.
The density of the wood pellet varies according to the type
of wood and can be 1.5 – twice greater than that of natural
wood. The diameter of the cylindrical rods is 6-10 mm and
their length can vary between 10 and 50 mm. Their weight
is equal to about 650 kg/m.
Due to the low content of water (approx 8%) they have a
high energy content. The standards AS/NZS4014.6 define
the quality of the pellets.
4.
Maintenance and Cleaning
4.1
Components of the Fire
This drawing shows the internal parts of a wood pellet fire.
By filling the tank (7), the pellets are loaded into the fire pot
(3) through the loading screw (1). Ignition is by means of
the resistance (2), which overheats the air from the special
intake (5) which on contact with the pellets will allow the
development of the flame. At this point the exhaust smoke
is deviated towards the stainless steel exchanger (6) and
through the smoke extraction tube (4) it is released into
the flue, through the connection with the smoke exhaust
pipe (9).
1.
2.
3.
4.
5.
pointed object if required. Refer to the section Routine
Cleaning and Maintenance.
pellet feeding auger
igniter
burn pot
exhaust duct
combustion air inlet
Do not put the bag of pellets on any part of the fire during
the loading operations - hot surfaces can melt pellet
packaging.
The pellets must be transported and stored in a dry
place. They swell on contact with damp, and cannot
be used, They must always be protected from the
damp both during transport and in storage. Ecoteck
recommends using a pellet with a diameter of 6 mm for
the stove.
6
9
7
8
1
10
4
5
3
2
6.
heat exchanger (AIR
& BOX Models)
7. pellet hopper
8. flame trap
9. exhaust/flue outlet
10. exhaust fan
Page 2
4.2
Before you begin
Before carrying out any maintenance take the following
precautions:
• Make sure that the general power supply has been
disconnected.
• Make sure that all parts of the wood pellet fire are cold.
• Make sure that the ashes have cooled completely.
• Make sure that the general switch is in the zero position
(off).
• Make sure that the plug is disconnected from the socket,
thus avoiding accidental electric shocks.
• Always use appropriate tools for maintenance.
• When you have finished re-install all safety guards
before using the wood pellet fire again.
The wood pellet fire requires little maintenance if quality
wood pellets are used, which is why we recommend pellet
fuel that is manufactured to the AS/NZS4014.6.
4.3
Cleaning the surfaces
To clean the surfaces on the painted metal parts, use a
damp cloth.
4.4
Responsibility
Nature’s Flame declines all responsibility, both civil
and criminal, with the delivery of this manual, for any
accidents deriving from partial or total failure to observe
the instructions it contains.
Nature’s Flame declines all responsibility deriving from the
improper use of the stove, from its incorrect use by the user,
by unauthorised modifications and/or repairs or from the
use of spare parts which are not original. The manufacturer
declines all direct civil or criminal responsibility due to:
• Use of poor quality fuel.
• Poor maintenance.
• Failure to observe the instructions in the manual.
• Use not compliant with the safety instructions.
• Installation that is not compliant with the regulations in
force in the country.
• Installation by personnel who are not qualified or
authorized.
• Modifications and repairs that are not authorized by the
manufacturer.
• Use of spare parts that are not original.
• Exceptional events.
Important: the use of aggressive detergents or abrasive
cleaners can damage the surfaces of the stove.
Warning: parts of the appliance, especially the
external surfaces, will be hot to touch when in
operation so use due care.
5.
Operating your Pellet Fire
5.1
Starting your Pellet Fire for the first
time
1.
2.
3.
Page 3
4.5
Spare Parts
To avoid voiding your warranty, use original spare parts
only. Do not wait for components to be worn out before
replacing them.
Replace a worn component before it is completely broken
to prevent any accidents caused by the sudden breakage
of components. Perform the periodic maintenance checks
as described in the dedicated chapter on Maintenance
(page 19).
fan running for several minutes)
4.
Load the hopper with pellets (see “5.2 Filling the
Pellet Hopper” on page 4)
Set the clock (see “6.2 Menu One - Setting the
Clock” on page 6)
5.
Make sure that the pellet fire is connected to the
flue. In the case of an insert pellet fire, the unit must
be pushed back and locked securely in its cradle
with a good seal on the gasket where the exhaust
fan attaches to the flue adapter box.
Set power level (1-5). For the
first
start/
commissioning it should be on the highest heat
setting (level 5).
6.
Prime the Auger (see “6.6.1 Loading the Screw
(Auger)” on page 8).
Make sure the power cord is attached, turn the power
on and turn the On/Off switch at the back of the fire
ON. (The fire will go through its shutdown routine
“FINAL CLEANING” with the exhaust/Combustion
Any build up of unburned pellets inside the fire pot after
trying to light the fire must be removed before further
attempts are made. DO NOT return charred pellets to
the hopper.
5.1.1
Starting the fire normally
1.
Ensure burn pot is clean and the burn pot holes are
visible.
2.
Ensure the hopper is full of wood pellets.
3.
Press button [3] for 3 seconds. The pellet fire will
start its ignition process, going through several
ignition phases.
•
Start – Loads pellets into burn pot, Igniter on
but combustion fan off
•
Waiting Flame – Pellet loading continues,
Igniter on, combustion fan on
•
Flame Light – (on sufficient increase in flue
temperature) - Loads pellets, Igniter off,
combustion fan on
•
Work – Pellet loading and combustion/
convection fan speed adjusted to power set
point
•
Final Cleaning - Pellet loading stops,
combustion fan on Max speed until pre-set
exhaust temp is reached
5.1.2
How to extract the stove:
Open the stove door and, using the “T” wrench supplied,
fit it onto the square shown in the close-up and turn it in
an anti-clockwise direction.
“T” WRENCH
SQUARE HEAD
At the same time as the operation described above, pull
the stove outwards using the special handle situated
behind the ceramic tiles.
Turning the fire OFF
1.
Press [3] for 3 seconds.
2.
The fire will go into “Final Cleaning” stage.
DO NOT unplug fire or open door until the unit is fully
cooled down and both the exhaust fan and convection
fan have stopped.
During the working phase, the following settings should
be checked and adjusted as required:
•
POWER SETTING (Button 5 on your remote
control)
•
ROOM TEMPERATURE SETTING see “6.3.1
Modifications of the room temperature setting”
on page 7.
5.2
Once the fireplace has been pulled forward, fill the hopper
with wood pellets through the safety grill as indicated.
Filling the Pellet Hopper
Check hopper for foreign objects, then empty the bag
of pellets into the hopper. DO NOT OVER FILL as
miscellaneous pellets could smoke if left to rest on an
operating heater.
Store pellets at least one metre (1m) away from the
wood pellet fire.
The Sara insert pellet fire has been designed so it can be
pulled out on a runner system so the hopper can be filled
with pellets as well as for cleaning and maintenance .
Once the hopper is full, push the fire back into the
cavity. When pushing the fire back into position make
sure the door is open and the locking mechanism is in
the open position. When the fire is in place, turn the
Page 4
locking mechanism is the locked position before closing
the door.
Important: Pushing the fire back in with the
locking mechanism closed can cause the fire
to jam. Make sure the fire is securely locked in
place prior to starting.
5.3
Understanding the Remote Control
18:00
20°C
P-5
OFF
reinstalled.
3.
Switch the power to the fire off at the mains switch.
4.
Press the triangle keys 1 and 2 on the handset
together for about 3 seconds. The display will show
“SCEGLI UNITA 0”
5.
Using triangle key 2, select the unit frequency to be
loaded (0 , 1 , 2 , 3 ) Note: 0 or 1 are usually the
best but different houses may work better on other
settings.
6.
Switch the power to the fire back on (the fire must
be pushed back into its cradle when this is done) .
7.
Press the red button quickly after tuning the power
on.
8.
If the operation is successful, UNIT LOADED 0, 1, 2
or 3 will appear on the handset. You may now need
to turn the power to the fire off and back on again to
refresh the connection with the remote.
5.5
2
1
1.
Ensure burn pot is clean and the burn pot holes are
visible.
2.
Ensure the hopper is full of wood pellets.
3.
Slide the heat exchange cleaner in and out three
times.
4.
To turn unit on hold down button ‘3’ (ON/OFF)
5.
Control Screen will show START.
6.
To change the Power setting, first press [5] then use
buttons [1] or [2] to adjust the heat output of the fire.
7.
To change the Thermostat Setting, first press [4]
then use buttons [1] or [2] to adjust the thermostat
setting.
8.
To turn unit off hold down button [3] for three
seconds.
9.
Control Screen will show FINAL CLEANING.
3
4
5
6
7
Switching on the Stove
Button Number Function
5.4
1
Decrease general values
2
Increase general values
3
Turns fire ON/OFF
4
Access to temperature adjustment
menu
5
Access to power level adjustment menu
6
Multi-function
7
Multi-function (Enter or Select)
Synchronising the Remote Control
with the Pellet Fire
All insert fires come with a remote-control (radio-wave)
handset and receiver. Sometimes, due to interference
in the power supply or from other electrical household
appliances (microwave ovens, satellite decoders, mobile
phones) or replacing the batteries in the remote the
connection between the fire and the handset may be
interrupted or suffer interference. If this happens, the
following operations must be carried out to reinstate the
connection:
Note: Make sure the remote has good batteries installed.
We recommend replacing the batteries at the beginning
of each season. Batteries can be removed if the fire is not
being used for prolonged periods, however the remote
will probably need re-synchronising once batteries are
Page 5
5.6
Operating Instructions
The heater is completely automated and will self-regulate
the ignition phase, five levels of power and the switching
off phase, guaranteeing safe functioning. The burn pot
used for combustion allows most of the ashes produced
by the combustion of the pellets to fall into the lower ash
pan. However, it is recommended that you check the burn
pot every day, as not all pellets have high standards of
quality and could leave residue that is difficult to remove.
A special air-circulation function facilitates self-cleaning
of the glass, however, a slight greyish film cannot be
avoided after a few hours of functioning.
parts or defects in the flue, no damage will be caused
to the stove and the room in which it is installed. In any
case, when a problem arises, the pellets stop falling
immediately and the switch off phase is activated. The
corresponding alarm will be shown on the display. The
details can be seen in the “7.1 Explanation of Alarms” on
page 10.
5.8
Operating Precautions
• In case of faulty operation turn the stove off pressing
button no. 3.
• Do not manually load the fire pot with pellets.
Pellets with a diameter of 6mm, manufactured to the AS/
NZ4014.6 or higher must be used with the stove.
• Any build up of unburned pellets inside the fire pot
after repeatedly trying to light the stove, must be
removed before further attempts.
5.7
• Do not use any fuels other than wood pellets.
Safety Devices
The heater is fitted with sophisticated safety systems
so that, in the case of breakage of one of the individual
6.
Setting up your pellet fire
All operations assume the fire is in the default OFF
mode - press button 3 to achieve this. Some operations
can also be performed in final cleaning – use caution if
the fire has been running. If the fire should come with
the wrong language set see “6.4 Menu Three - Select
Language (Setting the Language)” on page 8.
6.1
• Should the ignition system be faulty, do not attempt to
light the stove using flammable materials.
password)
6.2
To set the clock, proceed as follows:
1.
Remove and reset the electric supply of the stove
using the general switch on the back.
2.
The display will show FINAL CLEANING and then
OFF.
3.
Press button [7]. (Menu 01 Set Clock will appear)
4.
Press [7] to enter into this menu. DAY CLOCK will
appear:
Menu Descriptions
The fire has various functions arranged in different
menus. Some of these menus are accessible by the
user, others are protected by a password and accessible
only by a qualified technician.
Menu One - Setting the Clock
Press button [7] for 3-4 seconds to access the menus,
then use buttons [1] and [2] to scroll through the options,
and button [7] to Enter/Select.
Display
Meaning
01
Monday
The menus are as follows:
02
Tuesday
Menu 01
Set Clock
03
Wednesday
Menu 02
Set Crono (Programmable Thermostat)
04
Thursday
Menu 03
Select Language
Menu 04
View Settings
Menu 05
State Stove (Fire Status)
Menu 06
Hours Work
Menu 07
Bank Data (protected by a password)
Menu 08
Reset Hours (protected by a password)
Menu 09
Default Settings (protected by a
password)
Menu 10
Select Recipe (protected by a
05
Friday
06
Saturday
07
Sunday
OFF
Deactivated
5.
Set the desired day by using [1] or [2] according to
the table shown below.
6.
Press [7] to confirm
7.
TIME CLOCK will appear on the display and the
current time will be shown. Change the hours of the
Page 6
day with [1] or [2] (24 hour clock) example: 4:30p.m
would be 16:30
11. Repeat steps 4 through 10 to set program 2 (if
required)
8.
Press [7] to confirm
9.
MINUTES CLOCK will appear on the display.
Change the minutes of the day with buttons [1] or [2]
12. Once you have completed setting up program 2
Press [3] to exit
Possible Settings
10. Press [7] to confirm
11. Press [3] to exit the menu
6.3
Menu Two - Set Crono
(Programmable Thermostat)
To enter this menu, proceed as follows:
1.
Press button [7] (Menu 01”Set Clock” will appear)
2.
Press button [1] once you see (Menu 02 Set Crono)
3.
Press button [7] to enter into this menu
4.
Use Button [1] or [2] to set the time you want the
fire to start (time is in the 24 hour clock). Press [7]
to confirm
5.
Use Button [1] or [2] to set the time you want the fire
to stop. Press [7] to confirm.
UT
06 05
STA:00
PRO RT
GRA
M
1
UT
08: 06
STO 30
PRO P
GRA
M
Now use [5] to scroll through the days you want the
fire to operate with this program and use [4] to set
the days to ON or OFF. Press [7] to confirm
7.
Use [1] or [2] to set the power that you want the fire
run on (1- 5)
PPO 3
PRO W E R
G1
If this black line is not lit
up the timer function will
not be active. To activate
this line you must first
set the day and time. See
“6.2 Menu One - Setting
the Clock” on page 6.
8.
Press [7] to confirm.
9.
Use [1] or [2] to set the room temperature that you
would like the fire to reach.
10. Press [7] to confirm
Page 7
STOP PROG -1
From OFF to 23.50 hours
DAY PROG -1
ON or OFF, Monday-Sunday
POWER PROG -1
From 1 to 5
From 7°C to 40°C
START PROG -2
From OFF to 23.50 hours
STOP PROG -2
From OFF to 23.50 hours
DAY PROG -2
ON or OFF, Monday-Sunday
POWER PROG -2
From 1 to 5
TEMP ROOM PROG -2
From 7°C to 40°C
Important: When using the Programmable
Thermostat mode, you must make sure that
after each time the stove is automatically
switched off, the burn pot remains clear in
order to guarantee correct automatic ignition.
Burn pot liner needing cleaning
with holes blocked by ashes
1
6.
Values that can be set
From OFF to 23.50 hours
TEMP ROOM PROG -1
By using the built-in programmable thermostat you can
program your pellet fire to turn on/off automatically on
different days of the week, with two separate on/off times.
Example: Program 1. Start at 06:00 and Stop at 08:30;
Program 2, Start at 16:00 and Stop at 22:00.
Description
START PROG -1
A clean burn pot liner with all
the holes clearly visible
6.3.1
Modifications of the room temperature
setting
The hand held remote that controls the fire also has
a thermostat built in which measures the ambient
temperature. The room temperature will be shown on
the display. For the thermostat to control the pellet
fire’s heat output, the remote must be left in a suitable
place in the room where it can measure the typical room
temperature.
6.6
Note: DO NOT leave the remote down the side
of the sofa, on a window ledge or in a cold
draft, in another room, or in the flow of hot
air coming off the fire. These will give false
readings and the fire will not control the room
temperature correctly.
Menu Five - Stove State (Fire Status)
In this menu, you can check the correct functioning of
some of the key components of the pellet fire.
Exhaust Fan RPM
20
130 00
SCR °C
STA EW 0
TE
1
Exhaust Temperature
To set the desired temperature press button [4] then use
button [1] & [2] to achieve the desired value. When the set
temperature on the display is reached, MODULATION
WORK will appear on the screen and the fire will drop to
its lowest power setting.
Auger Status
1 = ON 0 = OFF
Stove Status
6.4
Menu Three - Select Language
(Setting the Language)
Some fires may be in their default Italian language, if so
proceed with Instruction Set ‘A’.
If not, please use Instruction Set ‘B’.
A. Setting fire from Italian language to your desired
language. (English, German, French, Danish)
1.
Press button [7] (Menu 01 “Set Orologio” will appear)
2.
Press button [1] twice until you see (Menu 03 “Scegli
Lingua”)
3.
Press [7] to enter into this menu (“Italiano Lingua”
should appear)
4.
Press [1] or [2] until you see “English Lingua” or
select your desired language.
5.
Press [3] twice to return to the main screen.
B. Setting fire from English language to your desired
language. (Italian, German, French, Danish)
1.
Press button [7] (Menu 01 “Set Clock” will appear)
2.
Press button [1] twice until you see (Menu 03 “Select
Language”)
3.
Press [7] to enter this menu (“English Lingua” will
appear)
4.
Press [1] or [2] to change to your desired language.
5.
Press [3] twice to return to the main screen.
6.5
To enter this menu either
1.
Press Button [7] (Menu 01 “Set Clock” will appear)
2.
Then press and hold [6] for 3 seconds
Or
1.
Press [7] CLOCK SETTING MENU will appear
2.
Press [1] four times “fire State” menu, enter using
[7].
This menu is for use by a service technician for
commissioning and diagnostics, and for the customer
when loading pellets into the auger when the fire has
been completely run out of fuel.
6.6.1
Loading the Screw (Auger)
Insert Models - Loading the Auger should only be
carried out in OFF mode
When the stove is new or the fire has run out of fuel, the
auger will be empty. In this case it may be necessary to
‘load’ the auger so the fire will start.
200
15 0
COC 0°
STA LEA 1
TE
The auger is activated
Menu Four - View Settings
In this menu you can check the values of the parameters
set in the control unit. This menu is used when a Service
Technician has to understand the parameters set in
the machine, to find any modifications to improve the
functioning of the stove.
20
1 00
COC50°
STA LEA
TE 0
The auger is idle
To load the screw/auger, proceed as follows:
1.
Press Button [7] (Menu 01 “Set Clock” will appear),
Page 8
then press and hold [6] for 3 seconds. The display
will show “SCREW STATE”.
6.7
2.
Use Button [1] to turn the Auger On “SCREW 1” and
button [2] to turn it OFF.
The WORKING HOURS Menu shows the total run hours
done by the fire.
3.
Once started auger will run for a couple of minutes
To enter this menu, proceed as follows:
4.
Remember to turn the screw OFF (SCREW 0) with
button [2] before exiting, button [3]
1.
Press Buttons [7] (Menu 01 “Set Clock” will appear).
5.
Empty the burner pot of any pellets before starting
the fire
2.
Press button [1] twice until you see (Menu 06
“WORKING HOURS MENU.
3.
Press [7] to enter this menu .
4.
Press [3] to return to the main screen.
Also see “6.6 Menu Five - Stove State (Fire Status)” on
page 8.
6.8
7.
Menu Six - Working Hours
Description of Screen Displays
SCREEN DISPLAY
DESCRIPTION
FINAL CLEANING
The stove is switching off, the cooling phase is not yet completed
LIGHT
The ignition phase has started,the pellets are loaded into fire pot
WAIT FOR FLAME
The pellet’s are ignited by the hot air passing through the ignition
candle
FLAME PRESENT
The flame is visible in the fire pot
WORK
The stove has completed the switch ON phase; you can now
change the power
MODULATION WORK
The set room temperature has been reached
T ON
The room sensor is off or an external thermostat has been
connected
COOLING/WAITING FOR START
The stove is cooling DOWN. When stove has cooled down it will
start automatically.
ON/WAITING FOR RESTART
The switch ON phase, when the stove is warm, started. The
operation is same as phase ON
HOT SMOKE
The max temperature of smokes is reached: to reduce
temperature, feeding pellets and air draft reduce at POWER 01
OFF
The stove is off
Troubleshooting
In the event of a problem with the fire it will sound an
alarm and display a fault code and description, see
“7.1 Explanation of Alarms” on page 10 for more
information on the cause and what to do.
need to be manually re-set before the fire will work. This
is located under the black cap above the electronics
panel (see below).
The fault can be cleared by pressing and holding button
[3] on the remote. Note which fault is displayed on the
screen before re-setting the alarm.
For basic faults follow the steps to resolve the problem
and try restarting the fire. For more complex issue
contact your local dealer / service agent.
If the fire gets too hot this will trip a safety device and
display “THERMAL ALARM” . The safety device will
Page 9
Unscrew the protection cap and press the button to
reset the thermostat alarm. Make sure you ascertain the
reason for this safety device to trip before restarting the
fire.
7.1
Explanation of Alarms
WARNING
PELLETS FINISHED
ALARM
REASON
SOLUTION
• The pellet hopper is empty
• Check whether there are pellets in the hopper and refill if
necessary.
• The raio-motor does not load
pellets.
• Empty the hopper to check that no foreign objects have fallen
inside which could prevent the correct functioning of the
auger.
• Pellets not loading.
• Contact local Service Technician
• IF THE PROBLEM CONTINUES, CONTACT YOUR LOCAL
SERVICE TECHNICIAN.
BLACK - OUT
NO IGNITION ALARM
LOW FLAME ALARM
FAN RPM ALARM
FAN BROKEN ALARM
DEPRESSION ALARM
THERMAL ALARM WITH
RESET
HOT SMOKE ALARM
• No electricity supply during
working phase.
• Press the off button and repeat switching on the stove.
• IF THE PROBLEM CONTINUES, CONTACT YOUR LOCAL
SERVICE TECHNICIAN.
• The pellet hopper is empty
• Check whether there are pellets in the hopper and refill if
necessary.
• Setting of pellets and of intake
during ignition phase insufficient
• Contact local Service Technician.
• The ignitor is defective
• Contact local Service Technician.
• The pellet hopper is empty
• Check whether there are pellets in the hopper and refill if
necessary.
• Bad setting of pellet and air
during ignition
• Contact local Service Technician.
• The revolution of smoke fan
lowering more than 15% of speed
to fan congestion
• Contact local Service Technician.
• Smoke extractor encoder is
not functioning or not correctly
connected
• Contact local Service Technician.
• No electricity supply to smoke
extractor
• Contact local Service Technician.
• The smoke extractor is blocked
• Contact local Service Technician.
• The combustion chamber is dirty
• Follow the cleaning operations of the stove as per the
instructions manual.
• The flue is blocked
• Check that the flue is clear and clean.
• The vacuum switch is
malfunctioning
• Contact local Service Technician.
• The thermostat with manual reset
has intervened
• Reset the thermostat pressing the button on the back of the
stove.
• The centrifugal fan is defective
• Contact local Service Technician.
• Combustion in the fire pot is not
optimal
• Switch off the stove, clean the fire pot and regulate
combustion with the setting of the pellets.
• Combustion in the fire pot is not
optimal
• Switch off the stove, clean the fire pot and regulate
combustion with the setting of the pellets.
• The centrifugal fan is defective
• Contact local Service Technician.
• IF THE PROBLEM CONTINUES, CONTACT YOUR LOCAL
SERVICE TECHNICIAN.
SMOKE SENSOR ALARM
AUGER BLOCKED
ALARM
• The smoke sensor is
malfunctioning
• Contact local Service Technician.
• The smoke sensor has been
disconnected from the board
• Contact local Service Technician.
• The auger does not load pellets
• Contact local Service Technician.
Page 10
8.
Maintenance and Cleaning
Before carrying out any maintenance take the following
precautions:
• Make sure that the plug is disconnected from the
socket, thus avoiding accidental electric shocks.
• Make sure that the general power supply has been
disconnected.
• Always use appropriate tools for maintenance.
• Make sure that all parts of the wood pellet fire are cold.
• Make sure that the ashes have cooled completely.
• Make sure that the general switch is in the zero
position (off).
• When you have finished re-install all safety guards
before using the wood pellet fire again.
The wood pellet fire requires little maintenance if quality
wood pellets are used which is why we recommend
pellet fuel that is manufactured to the AS/NZS4014.6.
Scraper
IMPORTANT: the fire should be cold and the
plug removed from the power supply for any
maintenance.
Combustion chamber
Fire pot
NOTE: Do not use abrasive or solvent based
cleaners to clean any part of the pellet fire.
Fire pot grill
The following list of components should be inspected
and maintained routinely to ensure that your pellet fire
is operating optimally and giving you the best efficiency.
Parts/Frequency
1 Day
3-5 Days
30 Days
Burn pot
•
Owner
Ashpan
•
Owner
Firebox and flame trap
•
Door Glass
• (or as required)
Yearly
Performed By
Owner
Owner
Seals & Gaskets
•
Owner/Technician
Pellet Hopper
•
Owner/Technician
Fresh Air Intake
•
Owner/Technician
Blower Mechanisms
•
Technician
Fire exhaust passages
•
Technician
Flue system
•
Technician
Frequency recommendations given are based on typical
fire performance and maybe shorter or longer dependent
on fuel quality, fire performance and run hours.
Your pellet fire burns solid fuel and as such requires
servicing by a qualified person at least once a year generally over the summer or at the start of the season.
The purpose of this maintenance is to make sure that the
fire is in good working order and is safe and ready for the
heating season.
We recommend you draw up an annual contract for
maintenance of the fire with your installer/dealer.
8.1
Burn Pot Liner (daily)
This is the ‘pot’ where the pellets are burned. The burn
pot liner should be inspected every time you start the fire
(when the unit is cold), to ensure all the holes are free to
allow correct air flow for combustion. Failure to keep the
bun pot liner clean may cause a build-up of fuel above
the burn pot liner and up the pellet feed tube. This will
cause the auger to jam and may result in pellets burning
in the pellet feed tube and hopper. Keeping the burn pot
liner clean will help avoid possible overheating, which
could cause changes in the colour of the paint, as well
as ignition failures.
For light deposits the burn pot liner can be scraped out
in situ with the scraper tool provide. For heavier deposits
and thorough weakly cleaning it should be removed.
Page 11
To remove the burn pot liner, open the door and lift the
burn pot liner from the burn pot holder.
of pellets produce different amounts of ash, cleaning of
the tubes should be done on a regular basis to enable
the unit to run efficiently. Use the supplied scraper tool to
access the handle.
Burn pot liner needing cleaning
with holes blocked by ashes
8.3
A clean burn pot liner with all
the holes clearly visible
Using the metal scrapper or suitable tool (wire brush)
remove material that has accumulated in the burn
pot liner or is clogging the holes, then dispose of the
scrapped ashes . Place the burn pot liner back into burn
pot holder, making sure that the igniter hole is aligned
with the igniter tube, then push the burn pot liner back up
against the igniter tube.
Note: If after long periods of burning, the flame
is a tall, lazy flame with dark orange tips and
the fire builds up and overflows the burn pot
or there is a build-up of clinkers, this is an
indication that fire may need to be shut down
and cleaned.
CAUTION: BECAUSE THE FLY ASH IS VERY
FINE, THE USE OF A BAGGED VACUUM
CLEANER IS RECOMMENDED. BAG-LESS
VACUUMS CAN BE DAMAGES BY THE FINE
ASH. Please pay special attention that there
are no hot ashes or there could be a possibility
of a fire hazard inside the vacuum cleaner.
Place all hot ashes into a non-combustible
container.
Firebox, Flame Trap, Burn Pot
Holder and FIREX Lining (3-5 days)
Dependent on fire use and fuel quality, the insides of the
fire box should be cleaned out once every 3-5 days. This
includes the burn pot holder.
To do this lift the burn pot liner from the fire and clean out
the burn pot holder of ash - the easiest way of doing this
is to vacuum it out. Make sure the air intake is clear of
ash or debris - this can also be vacuumed out to ensure
it is clean.
Place the burn-pot back into the fire, making sure that
the burn pot is located correctly.
The Flame Trap located in the top of the burn chamber,
below the heat exchanger tubes, should be removed and
the ash which has been scraped off the heat exchanger
tubes cleaned off. The heat exchanger tubes can also be
brushed clean with a soft brush.
FLAME TRAP
LEFT HAND SIDE
RIGHT HAND SIDE
FRONT
8.2
Heat Exchanger Tubes (daily)
The handle for the heat exchanger cleaning rod is pointed
out in the first image below. This handle is to be pulled
back and forth a few times (ONLY WHEN THE UNIT IS
COLD) in order to clean away any fly ash that may have
collected on the heat exchanger tubes. As different types
All Ecoteck products have a combustion chamber made
with FIREX 600, a material based on vermiculite, the
result of research and development by Ecoteck. The
main features of FIREX 600 are resistant to heat, its
lightness and excellent insulating capacities, improving
Page 12
the combustion and performance of the fire.
During combustion,
FIREX 600 turns
white, due to an effect
called PYROLYSIS,
making the flame
clear and shining.
If the combustion is
regulated correctly,
the
FIREX
600
interior
always
remains clean and white.
8.5
Door Glass (3-5 days or as required)
The fire is designed to keep the glass as clean as
possible while the fire is in operation, a flow of air runs
along the surface of the glass keeping ash and dirt away.
However, a greyish patina will form after a few hours. A
poorly performing fire will get brown or black deposits on
the glass.
The glass must be cleaned only when the fire is cold,
using a damp cloth or kitchen paper. Sometimes it is
best to dirty the cloth slightly with ash from the fire itself
to create a slightly abrasive action which will help to
remove stubborn deposits.
The condition of FIREX 600 is therefore a gauge to
understanding whether the combustion is good or not.
FIREX 600 LIGHT - EXCELLENT COMBUSTION
NOTE: Do not attempt to light the fire if the glass
is broken.
FIREX 600 DARK - POOR COMBUSTION
FIREX 600 does
not require special
maintenance, it only
has to be dusted with
a brush to remove the
ash that is deposited
during combustion.
The door glass is made of special high temperature
PYROCERAMIC. The use of substitute materials is
prohibited use only official Ecoteck replacement parts
8.6
Seal & Gaskets (monthly)
Abrasive
sponges
should not be used as
they could compromise the thickness of the FIREX600
panel.
Regularly check the condition of the door seals, gaps
or damaged / loose seals may cause a loss of vacuum
in the burn chamber and result in poor combustion. To
repair or replace this, glue the gasket on, using high
temperature fiberglass gasket glue see your local dealer
for details.
The tube of the vacuum cleaner should not be used in
direct contact with FIREX 600.
8.7
Wet cloths should not be used to clean FIREX 600.
FIREX 600 is resistant to heat but can still break; handle
with care.
FIREX 600 may show a slight abrasion after a few hours
of functioning, this is perfectly normal as the flame
creates microgrooves in the panel without compromising
it.
The duration of FIREX 600 depends only on how
maintenance is carried out.
8.4
The quality of the pellets being used is very important
as this affects the heat output of the fire and the
cleaning requirements. Fuel quality can vary between
manufacture and even between batches from the same
manufactures. If you have an excess of fines (sawdust)
in the bag this builds up in the bottom of the hopper
and can jam the auger over time. We recommend that
once a month you run the fire out of fuel and vacuum
any accumulated fines (sawdust) from the bottom of the
hopper to prevent any issues.
8.8
Fresh Air Intake (yearly or as
required)
Ash Pan (3-5 days)
Monitor the ash level every week. Remember that
different pellet fuels will have different ash contents.
Ash content is a good indication of fuel efficiency and
quality. Refer to “Warnings and Recommendations” for
disposal of ashes. DO NOT PLACE UNBURNED OR
RAW PELLET FUEL IN THE ASH PAN. Vacuum the ash
pan and inside the pedestal.
Page 13
Pellet Hopper (monthly)
Inspect periodically to be sure that it is not clogged with
any foreign materials.
8.9
Flue System (yearly)
The products of combustion will contain small particles
of fly ash. The fly ash will collect in the flue system and
restrict the flow of the flue gases. Incomplete combustion,
such as occurs during start up, shutdown, or incorrect
operation will lead to some soot formation which will
also collect in the exhaust venting system. The exhaust
venting system should be inspected and cleaned at
least once every year or after every ton of pellets burnt.
We recommend contacting your dealer for professional
cleaning. To remove dust from the vent pipe, tap lightly
on the pipe to dislodge any loose ash. Open the bottom
of the flue adapter box and vacuum as much of the ash
out of the vent pipe as possible.
8.10
Blower Mechanisms (yearly)
Pull the fire forward to access the two blowers. Vacuum
all dust from motors and convection fan blades. DO
NOT lubricate these fans they have sealed bearings.
8.11
Post season clean-up
is very important that the fire be thoroughly cleaned and
serviced as stated above. Exposed metal part may be
painted with high temperate paint to prevent rusting over
the off season.
8.12
Cleaning the surfaces
To clean the surfaces on the painted metal parts, use a
damp cloth.
Important: the use of aggressive detergents or
abrasive cleaners can damage the surfaces of the
stove.
Once you are finished using the pellet appliance for the
season, unplug the fire for added electrical protection. It
9.
Dimensions (Ecoteck Sara)
The data shown are indicative and not binding.
Ecoteck reserves the right to make any
modifications for the purpose of improving the
performances of the product.
Height
542mm
Width
610mm
Depth
590mm
Weight
105kg
Diameter of smoke exhaust
80mm
Min - Max calorific power
3.7Kw/h - 6.6Kw/h
Min - max hourly consumption of pellets
0.8kg/h - 1.6kg/h
Electrical power absorbed during operation
240W
Supply
220V - 50Hz
Hopper Capacity
15kg
Space Heating Efficiency
82%
Page 14
9.1
Specifications
9.1.1
Rating label Location
Ecoteck Sara: The rating label is located on the back of unit.
9.1.2
Specifications
Classification
Testing Standard
Description
Class I IP-20
Efficiency: AS/NZS 4012:1999
Appliance: AS/NZS 4013:1999
Residential Wood Pellet Fire
Voltage 220- 240 Volt
Current: 2.92 – 3.18 Amps
Frequency: 50Hz
Max Power Requirement
550 watts
Unit with full hopper: 120kg
Hopper Capacity: 15kg
High
Medium
Low
Mean Flue Gas Temp
191°C
Mean Flue Gas Temp
159°C
Mean Flue Gas Temp124°C
Fuel Consumption
1.6kg per hour
Fuel Consumption
1.2kg per hour
Fuel Consumption
0.8kg per hour
Heat/Power Output
6.6kw
Heat/Power Output
5.4kw
Heat/Power Output
3.7kw
Average Particular Emissions (dry weight)
0.4gms per kg
Average Emissions Rate
24mg/MJ
Average Efficiency
82%
Gross Calorific Value of pellets (dry weight)
20.1MJ/kg
Fuel Type:
Wood pellets: 6mm diameter
(complying with standard AS/NZS
4014.6:2008)
*Note: Consumption will vary with the type of fuel used.
IMPORTANT: The above values were found during testing and may vary with the fuel type, climate and installation style.
Page 15
10. Maintenance Record
DATE
WORK CARRIED OUT
SIGNATURE
Page 16
11. Warranty Information
Component(s)
Parts
Period
Comments
Nature’s Flame and its partner Ravelli , manufacturers
of the Ecoteck range of pellet fires extends the following
warranty for their wood pellet fires when purchased from
an authorised Natures’ Flame dealer.
Fireplace,
stovebody and
parts covering:
Full
replacement
5 years
parts
11.1
Heat exchanger
Surface
finishes,
burnpot liner
and ceramic
panels are
covered
separately (see
clarifications
and exclusions
below).
Warranty Coverage
Nature’s Flame warrants to the original owner of the
pellet fire at the site of installation, and to any transferee
taking ownership of the pellet fire at the original site of
installation within two years following the date of original
purchase, that the pellet fire will be free from defects in
materials and workmanship at the time of manufacture.
After installation, if any covered components
manufactured by Ecoteck are found to be defective in
materials or workmanship during the applicable warranty
period, Nature’s Flame will, at its option, repair or
replace the covered components. Nature’s Flame, at its
own discretion, may fully discharge all of its obligations
under such warranties by replacing the product itself
or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this
warranty is limited to the purchase price of the product.
This warranty is subject to conditions, exclusions and
limitations as described below.
This warranty only covers pellet fires that are purchased
and installed through an authorised Nature’s Flame dealer
or distributor. A list of authorised dealers is available on
the Nature’s Flame website (www.naturesflame.co.nz).
This warranty is only valid while the pellet fire remains at
the site of original installation.
Contact your installing dealer for warranty service. If the
installing dealer is unable to provide necessary parts,
contact the nearest authorised Nature’s Flame dealer
or supplier. Additional service fees may apply if you are
seeking warranty service from a dealer other than the
dealer from whom you originally purchased the product.
Check with your dealer in advance for any costs to you
when arranging a warranty call. Travel and shipping
charges for parts are not covered by this warranty.
11.2
Page 17
Pedestals,
Panels & Legs
Electrical items covering
Ignitor (including
tube)
Full
replacement
Auger Motor
2 years
parts &
labour
Circuit Board,
decal & mounting
bracket
Blowers
(Convection and
Combustion)
Timers
Sensors
Vacuum Switch
Wire harness
Replacement/spare Parts
All replacement
parts beyond
their original
warranty period
or purchased
new from a
Dealer
Full
replacement
1 year
Evidence of
parts only the original
purchase date
will be required
e.g. a copy of
the original
invoice.
Clarifications and exceptions
Burnpot Liner
and Brick Liner
Full
replacement
2 years
parts &
labour
Paint on the
brick firebox
lining may peel
over time due
to the extreme
conditions and
is not a flaw.
Exterior
Full
surface finishes
replacement
(including plating,
enamel or paint)
1 years
parts &
labour
Colour changes
with heating
and tarnish,
discolourisation
and wear
(including
scratches,
fingerprints etc.)
are not covered
under warranty.
Warranty Period
Warranty coverage begins at the date of installation. In
the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling, or six
months after the sale of the product by an independent,
authorised, Nature’s Flame dealer/distributor, whichever
occurs earlier. The warranty period for parts and labour
for covered components is explained in the following
table.
2 years
labour
Firebox, firebox
panel, & burnpot
Exclusions
Glass
No warranty
Vermiculite (Firex
600) & ceramic
panels (cast
majolica)
No warranty
Fibreglass rope
gaskets
No warranty
11.3
Warranty Exclusions
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use.
As a heating appliance, some changes in colour of
interior and exterior surfaces may occur. This is not a
flaw and is not covered under warranty.
• Damage to printed, plated, or enamelled surfaces
caused by fingerprints, accidents, misuse, scratches,
melted items, or other external sources and residues
left on the plated surfaces from the use of abrasive
cleaners or polishes.
• Repair or replacement of parts that are subject to
normal wear and tear during the warranty period.
These parts include: paint, gaskets, FIREX, flame
guides, and the discolouration of glass.
• Minor expansion, contraction, or movement of certain
parts causing noise. These conditions are normal and
complaints related to noise are not covered by this
warranty.
• Damages resulting from: (1) failure to install, operate
or maintain the pellet fire in accordance with the
installation instructions, operating instructions and
data plate furnished with the pellet fire; (2) failure to
install the pellet fire in accordance with local building
codes; (3) shipping or improper handling; (4) improper
operation, abuse, misuse, continued operation with
damaged, corroded or failed components, accident,
or improperly/incorrectly performed repairs; (5)
environmental conditions, inadequate ventilation,
negative pressure, or drafting caused by tightly sealed
constructions, insufficient make-up air supply, or
handling devices such as exhaust fans or forced air
furnaces or other such causes; (6) use of fuels other
than those specified in the operating instructions;
(7) installation or use of components not supplied
with the pellet fire or any appliance not expressly
authorised and approved by Nature’s Flame/Ecoteck;
(8) modification of, interruptions to or fluctuations of
the electrical power supply to the pellet fire.
The warranty is void if:
The pellet fire has been over-fired or operated in
atmospheres contaminated by chlorine, fluorine, or other
damaging chemicals. Over firing can be identified by, but
not limited to, warped plates or tubes, rust coloured cast
iron, bubbling, cracking and discolouration of steel or
enamel finishes.
The pellet fire is subjected to prolonged periods of
dampness or condensation.
There is any damage to the pellet fire or other components
due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
The owner’s exclusive remedy and Nature’s Flame/
Ecoteck’s sole obligation under this warranty, under
any other warranty, express or implied, or in contract,
tort or otherwise, shall be limited to replacement,
repair, or refund, as specified above. In no event will
Nature’s Flame/Ecoteck be liable for any incidental
or consequential damages caused by defects in the
appliance. Some countries do not allow exclusions or
limitation of incidental or consequential damages, so
these limitations may not apply to you. This warranty
gives you specific rights; you may also have other
rights, which vary from country to country. EXCEPT TO
THE EXTENT PROVIDED BY LAW, Nature’s Flame/
Ecoteck MAKES NO EXPRESS WARRANTIES OTHER
THAN THE WARRANTY SPECIFIED HEREIN. THE
DURATION OF ANY IMPLIED WARRANTY IS LIMITED
TO DURATION OF THE EXPRESSED WARRANTY
SPECIFIED ABOVE.
• Non Nature’s Flame approved venting components,
hearth components or other accessories used in
conjunction with the appliance.
• Any part of a pre-existing fireplace system
• Nature’s Flame/Ecoteck’s obligation under this
warranty does not extend to the pellet fires’ capability
to heat the desired space. Information is provided to
assist the consumer and the dealer in selecting the
proper appliance for the application. Consideration
must be given to appliance location and configuration,
environmental conditions, insulation and air tightness
of the structure.
Page 18
12. Proof of Purchase/Warranty
Use this page to note down the details of your wood pellet fire purchase, and attach the receipt and any other documents/
business cards from the retailer that sold you the fire.
Name of Store where Pellet fire was purchased: .......................................................................................................
Date of Purchase:
.......................................................................................................
Amount Paid:
$ .....................................................................................................
Payment Method:
 Credit Card
Attach receipt and other documents here
Page 19
EFTPOS
Cash
Other
Notes
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Page 20
inspiring people to love the experience of
sustainable wood pellet heat
0800 PELLET (0800 735 538)
info@naturesflame.co.nz
www.naturesflame.co.nz
Nature’s Flame
PO Box 11-043
Sockburn, Christchurch, NZ
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