Business Digital Voice Call Waiting – User Features Feature Overview

Business Digital Voice Call Waiting – User Features  Feature Overview
Business Digital Voice
Call Waiting – User Features
Feature Overview
Business Digital Voice Call Waiting allows you to put your current call on hold to answer a different incoming call.
Should you choose to disregard the incoming call the second call will be transferred to your voicemail, or another
pre-determined destination.
Using Call Waiting is simple. If you are on a call, and a second call comes in you will hear a tone alerting you to the
new call. For most of the phones on this service, you will also see the caller ID information of the caller on your
phone display. If you choose to answer the second call you can do so in one of two ways;
1. Press the Answer soft key
2. User the arrow keys on the phone to highlight the second call and press the ‘Answer’ softkey
Note:
This feature is typically not recommended for lines connected to analog key systems or in hunt sequences because
it takes precedence over line hunting.
Feature Setup – Administrators Only
To use this service, log into My Account, and follow the steps detailed below.
Step 1. Go to My Site and Select a Site
Verizon Business Digital Voice
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Business Digital Voice
Call Waiting – User Features
Step 2. Click User Features and then click the “Call Waiting" tab
Step 3. Activate or Deactivate the Business Digital Voice Call Waiting Feature
Verizon Business Digital Voice
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