Business Digital Voice Site Services – Voice Portal Feature Overview

Business Digital Voice Site Services – Voice Portal  Feature Overview
Business Digital Voice
Site Services – Voice Portal
Feature Overview
The Voice Portal provides an easy way to record Auto Attendant, Busy, and After Hours greetings from any
telephone. To access your voice portal, call your voice portal access number, enter in the admin voice portal
password, and follow the audio prompts.
Feature Setup & Usage
When your service is activated, you will be sent an email containing your Voice Portal access number. The Voice
Portal extension is typically the last four digits of the Voice Portal access number. (This can be found on My
Account).
To access the Voice Portal to record greetings:
•
•
•
Dial your Voice Portal phone number from any phone
Enter your Voice Portal extension (extension or full telephone number)
o If calling from a phone not associated with your Business Digital Voice network, enter your Voice
Portal extension.
o If calling from a Business Digital Voice phone in your office, press the * key and enter your Voice
Portal extension.
Enter your Passcode
The Voice Portal has many different options. Once successfully logged in, follow the audio prompts to perform the
desired task. The guide below provides the appropriate navigation details.
Administrative Access to Voice Portal
Verizon Business Digital Voice
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Business Digital Voice
Site Services – Voice Portal
To manage this service, log into My Account, then follow the steps detailed below.
Step 1. Go to My Site and Select the Site to manage
Step 3. Go to Site Services and Click Voice Portal
Step 4. Select Voice Portal and setup
Click the Voice Portal
button.
Verizon Business Digital Voice
Current Business Digital Voice Portal number
and extension will be displayed. To modify
these numbers or the Voice Portal password,
follow the steps below.
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Business Digital Voice
Site Services – Voice Portal
Step 5. Setup the Voice Portal
Select a new Voice Portal
number.
The Business Digital Voice Portal access number
can be used to dial the Voice Portal from any
phone.
a. To change the Voice Portal access number,
click “Remove Number”.
b. Select a new Voice Portal number from the
drop down. (Note: Only unassigned
telephone numbers will appear. If you
remove your Voice Portal number by
mistake, refresh the page to add that
number to the drop down).
Enter a new Voice Portal
extension.
The Voice Portal extension can be used to dial the
Voice Portal from any phone within your site.
a. To change the extension, enter the new
extension.
b. Click the Save button.
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Business Digital Voice
Site Services – Voice Portal
Enter a new Voice Portal
password.
Verizon Business Digital Voice
The Business Digital Voice Portal password is
used to gain access into your Greetings menu.
a. Enter the new password. Passwords must be four
to eight digits in length.
b. Enter the new password again.
c. Click the Save button.
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