metrofires Ambie Plus Installation manual

Wood Fire
Installation Manual
Ambience Series
• Ambie One
• Ambie Plus
*Refer to the other side of this manual for Metro owners operation and warranty details
PO Box 11, Inglewood 4347, New Zealand
Ph (06) 756 6520 • Fax (06) 756 6540 •
WARNING! Important Information
• The appliance and flue-system shall be installed in
accordance with AS/NZS 2918 and the appropriate
requirements of the relevant building code or codes
• Any modification of the appliance that has not
been approved in writing by the testing authority is
considered to be in breach of the approval granted
for compliance with AS/NZS 4013
CAUTION! Important Information
Mixing of appliance or flue-system components
from different sources or modifying the dimensional
specification or components may result in
hazardous conditions. Where such action is
This Metro wood fire has been tested to and complies with AS/
NZS2918:2001 when installed in accordance with this manual.
Please ensure you are fully conversant with this relevant
standard and the contents of this manual. Correct installation is
critical to the safe operation and performance of this wood fire.
All flue pipe joints must be sealed and riveted. The bottom
of the flue pipe in particular MUST be fully sealed into the
flue outlet of the Metro wood fire.
In New Zealand, the Metro must be bolted through the
floor protector into the floor to comply with the seismic
restraint provisions of AS/NZS2918:2001
All Metro’s are extremely heavy, varying in weight from
85kgs up to 150kgs. During the installation process do
not lift the appliance by yourself, and take care not to
damage the panel coating or your floor protector.
Please take particular note of the following:
It is recommended that Metro’s be installed with a Metro
ECO flue system which has been developed to enhance
the performance of Metro wood fires. Any alternative
flue system must have a minimum flue pipe length of 4.2
metres of 150mm diameter flue pipe.
The 150mm active flue pipe must be fully encased from
the ceiling to the underside of the flashing cone at the top
of the flue system, (i.e. there must not be any 150mm flue
pipe exposed).
page A
considered, the manufacturer should be consulted
in the first instance.
Do not install this Metro if there is any sign of
visible damage
Assembling your Metro wood fire
Metro Ambience Series
Diagram 1
To minimise freight damage, the pedestal has not been
attached but is packaged inside and against the firebox in two
pieces. Some assembly is required as illustrated in Diagram 1
(right). Open the door of the Metro and remove the following:
- The pedestal packed in cardboard (Note baffle lift
- The base mounting plate (packed outside firebox up
against door)
- Side bricks in a cardboard wrapper
- Door handle and fastenings pack.
1. Remove the two securing bolts from the base of the
firebox which secures the Metro to the wooden pallet.
2. Remove the door by lifting up off the top hinge & lowering
off the bottom hinge. Aside with inside of door frame face
down. Note: Take care this glass door is very heavy.
3. Remove the “cook top” grille and lay the collapsed Metro
carton on the floor behind the Metro. Place one hand into
and securely grip the flue outlet, place your other hand
under the front of the pallet base and gently tip the Metro
backwards until it is resting on its back.
4. Before bolting the pedestal to the base it can be time
saving to use the base plate to mark the seismic bolt
holes in the floor protector. Refer the clearance chart for
specific dimensions. We have provided a hole (x) in the
base plate which is the flue centre, so after transferring
the flue centre from the ceiling onto the floor using a
plumb bob or laser, place the base plate over and align
it with the centre mark, orient the plate so it is parallel
with wall [45 degrees for corner install] and the correct
distances from walls to flue centre using the chart below,
you can now scribe the 2 holes to be drilled.
Remove the plate and with a diamond tipped drill bit or
other suitable tool so as not to break the ceramic tiles
carefully drill through the floor protector and into the
concrete or wooden floor below.
Take the 4x M6 x 10mm socket screws from the bolt bag
then fit base plate to the pedestal and secure.
ambie one = 1 piece
ambie plus = 2 piece
FRONT Baffle
Diagram 2
Top Baffle
5. Position the pedestal with its front facing up over the four
bolts and fit the nuts and washers supplied. Check to
ensure the base is correctly aligned and securely tighten
the nuts. Gripping the flue outlet once more, gently raise
the Metro until it is upright.
6. Install the relevant Ambience appliance.
7. Once your Metro is installed, carefully refit the door and
top grille.
8. Open the door fully and fit the side bricks to each side of
the fire box. Location lugs are fitted to the base and rear
of the firebox to retain the side bricks in position. Refer to
Diagram 2.
page b
Floor protector size, construction & fitting
- The upper surface of the floor protector must be made of
non combustible material.
Pioneer manufacture an extensive range of what Pioneer term
“Ash Floor Protectors” which comply with the minimum floor
protector requirement of AS/NZS2918:2001, and can be
installed with any freestanding Metro wood fire.
• A suitable floor protector for a Metro freestanding wood
fire is therefore any non-combustible material which could
Metro freestanding wood fires DO NOT require an insulated
floor protector as they comply with the minimum floor
protector requirements of AS/NZS2918:2001. These minimum
floor protector requirements are;
- Ceramic tiles with grouted joints fixed directly to timber
- A sheet of toughened glass, panel steel etc. laid directly
onto a wooden or other combustible floor.
• They must be of adequate size to give appropriate wall,
rear and front clearances/projections as detailed in the
chart illustrated on page E.
Note: If being installed onto a concrete or non-combustible floor a floor
protector is not required.
Fitting the Floor Protector
- The floor protector must extend 100mm horizontally to
the rear and 200mm horizontally to each side directly
below the door opening, and 300mm forward of the door
Once the floor protector is constructed and laid in final
position, you are ready to locate the position where the Metro
will sit on the floor protector.
Clearance Chart
Measurements listed below are the minimum required, stated
in millimetres. Measurements are taken from the following
reference points as illustrated:
167mm (PLUS)
150mm (ONE)
- From the nearest combustible wall or surface
(A, B, D, E, G, H)
- From the Metro’s flue centre (A, B, C, D)
- From the outermost point of the Metro’s cabinet
construction (E, F, G, H)
- To the edge of the ash floor protectors non-combustible
surface (C, F, I, J, K, L, M)
Metro Installation Clearances
Minimum clearances shown are in mm, with a Pioneer double flue mounted shield fitted.
Ambie One
Ambie Plus
Metro Specifications
Measurements shown are in mm.
Ambie One
Ambie Plus
page C
WARNING! Important Information
Do not connect to an unvented hot water system.
Install in accordance with AS 3500.4.1 Or NZS
4603 and the appropriate requirements of the
relevant building code or codes.
To fit the Wetback proceed as follows:
1. Remove the rear panel of the Metro by removing the
four pozi drive screws. Remove the two pre-punched
knockouts from this panel.
2. Two further knockouts will be visible on the inner rear
heatshield; remove these also. Once these are removed
6mm nuts will be visible through the knockout holes.
If the home is in a classified “clean air zone”, and dependent
on requirements/restrictions which may be imposed by your
local council, you may or may not be able to install a water
heating device. If in doubt consult your local Metro retailer.
Only Pioneer’s cast jacket wetback system should be fitted to
a Metro; alternative wetbacks will void the Metro’s emission
approvals and may seriously affect the performance of the
appliance and void the owner’s warranty.
3. Open the Metro’s door and locate two bolts securing the
pressed washers which are visible on the left hand side of
the firebox for both inlet and outlet connection points.
4. A further three bolt heads will also be visible on the inside
rear wall of the firebox; these are threaded into the 6mm
thick firebox. Remove all three.
Note; Wetback systems are not suitable for use in locations where the
water supply has lime content, lime build up inside the coil will eventually
block the coil causing the wetback to fail.
5. Using the tube of sealant supplied with the wetback, apply
a liberal bead of sealant around both the two connection
pipes and also the outer circumference of the wetback
which will face the inside rear wall of the firebox. This will
completely seal the wetback to the inside rear wall of the
fire on installation.
The wetback is fitted to the inside rear of the firebox, with
the connection pipe heights illustrated and detailed on the
previous page E. Please note:
It is recommended the return pipe has a minimum rise of
1 in 12; performance will reduce as the distance to the
storage cylinder increases.
Wetback connections for the Tiny models are 92mm
left of the flue centre, and all other Metros wetback
connections are 140mm left of the flue centre, facing the
Metro/wall; the return pipe connection is directly above
the inlet connection.
6.Fit the wetback into the firebox and carefully pass the
connection pipes through the holes in the rear of the
firebox. Securely attach the wetback using the three bolts
previously removed from the rear face of the firebox, fitting
them through the slots provided in the wetback’s jacket.
Reduced height pedestals are available for certain models
to reduce wetback connection heights.
7. The wetback is now ready for connection to the storage
cylinder by a registered plumber.
Flue installation
It is recommended that all Metro
freestanding wood fires be installed
with the energy efficient Metro ECO
flue system which comes complete
with a detailed installation manual. This
installation manual must be presented
with your application to gain consent
with your local council. A copy
of the installation manual can be
downloaded from www.metrofires., under Flue Systems, or a
copy can be obtained from your Metro retailer. Any
alternative flue system must comply with and be installed as
detailed in AS/NZS 2918:2008, and a copy of the installation
manual must also be presented with your application to gain
consent with your local council.
ECO Flue
• Refer “Important Information” on page A.
• The flue systems 150mm diameter flue pipe must
terminate a minimum of 4.6 metres above the top surface
of the floor protector.
System Insta
llation Man
Pioneer Flueshield
All Metro’s have been tested with a Pioneer Double Flue
Mounted Shield. For the Metro to be installed with minimal
clearances as the Clearance Chart states, ONLY the Pioneer
Double Mounted Flue Shield can be used. All other flue shields
will invalidate the installation.
ECO Flue
Flue System
ECO Flue
System Installa
tion Options
ECO Base
............ 2
Flue System
& ECO Option
ECO Base
Flue System
Kits.... 3
Kit Installa
ECO Option
tion ........
Kit Installa
............. 5
Insert Flue
ECO Insert
Flue System
Kit Installa
ECO Flue
tion .......
System Minimu
m Heights
The Metro can be installed without a flue shield, if this is the
case it needs to be installed as AS/NZS2918:2001 stipulates.
All Metro’s require a 150mm diameter flue. Please note:
All joints in the flue pipe must be sealed with Pioneer fire
cement (or similar) and riveted.
• The base of the flue pipe must be sealed into the outlet of
the Metro’s flue stub. This is critical for optimum operation.
page D
Wood Fire Owner’s Operation and Warranty Manual
Ambience Series
Important information..................................... 1
Cleaning and maintenance ......................... 3-4
Where to install a Metro in your home............. 2
Troubleshooting.............................................. 5
Optional wetbacks.......................................... 2
Metro warranty............................................... 6
Getting to know your Metro............................ 2
Pioneer wood fire accessories........................ 8
Operating your Metro..................................... 3
GADGET7128 09/11
*Refer to the other side of this manual for Metro installation details
PO Box 11, Inglewood 4347, New Zealand
Ph (06) 756 6520 • Fax (06) 756 6540 •
WARNING! Important Information
• Never operate your Metro with the door ajar,
except on initial start up
• Any modification of the appliance that has not
been approved in writing by the testing authority is
considered as breaching AS/NZS 4013
• Do not store fuel within the Metro’s specified
installation clearances
• Do not use flammable liquids or aerosols in the
vicinity of this appliance when it is operating
• Do not use flammable liquids or aerosols to start or
rekindle the fire
• Do not dry clothes on or near this appliance
• Open the air control before opening the Metro’s
• Never operate your Metro Ped or Trad with the
cook top grill removed
CAUTION! Important Information
This appliance should be maintained & operated at
all times in accordance with this instruction manual
• This appliance should not be operated with a
cracked glass or faulty/missing door seal
• Do not use driftwood, treated or unseasoned (wet)
fuel, the use of most types of preservative treated
wood as fuel can be hazardous
• Do not empty ash into a combustible container
Congratulations on the purchase of your Metro wood fire
This low-emission, slow combustion appliance is designed
to give you many years of warmth and service, subject to five
critical factors. These five factors, if not adhered to are the
major causes of unsafe installation, poor performance and flue
blockages and failure.
1. Your Metro wood fire must be installed correctly, by a
competent or suitably qualified installer.
As correct installation is critical to the performance and safe
operation of your Metro, it is recommended your Metro
be installed by a registered installer or a person suitably
qualified in the installation of wood fires. Your Metro retailer
will be able to arrange professional installation for you.
2. The only fuel to be used in this appliance shall be wood
that meets the following criteria.
– Less than 25% moisture,
– Has not been treated with preservatives or impregnated
with chemicals or adhesives,
– Is not chipboard, particle board, MDF or laminated
board, and
– Is not painted, stained or oiled
Note: Softwood usually takes 12 months to season - Hardwood can
take up to 24 months to season - Wood must be stored in a location
that enables free air circulation. Wet wood stored in a closed woodshed
without air circulation will still be wet 12 months later.
All freestanding Metro’s covered by this manual make
ideal cooking appliances.
• It is critical that the fire not be operated with faulty or missing
door seals, faulty or missing promet extension (white board
on the baffle plate) cracked or broken door glass. These
three areas require regular inspection/maintenance and if not
maintained will void the firebox warranty.
•For optimum performance fuel must be loaded so the logs
lay “front to rear” in preference to laying across the width
of the firebox. Spaces should be left between the logs to
enable oxygen to get to as much of the surface of the fuel
as possible.
• A small hot fire loaded frequently is more efficient than a
large fire burning on a low setting.
• Your Metro is covered by a full unconditional 12 month
warranty on replacement parts, and a 10 year firebox
warranty. See page 6 for warranty conditions.
3. The appliance shall be operated at all times in accordance
with the “Installation and Operating Instructions” supplied.
4. There shall be no heat re-circulating fan fitted to the
5. In some clean air zones (Urban Canterbury) Metro ECO
wood fires can only be installed with a Metro ECO Flue
System, as fitting any other flue system will void the ECO
Metro’s approvals to AS/NZS4013:1999. If in doubt
consult your Metro retailer.
Please note the following important points:
In New Zealand a building consent is required from your
local building authority; the homeowner is responsible for
obtaining this consent.
During the very first fire your Metro will give off an odour
and fumes as the firebox paint cures. Do not be alarmed;
open all windows and externally opening doors in that
room and close any internally opening doors. This curing
process will last for approximately one hour and is likely to
happen this one time.
Properly seasoned (dry) timber is necessary for your
Metro to operate efficiently; firewood that contains a high
moisture content will result in flue pipe blockages and
reduce the heat output.
This manual is in two sections, with the installation section
detailed at the rear of this booklet. Keep this instruction
manual for future reference.
page 1
Where to install a Metro wood fire in your home
and you need to ensure no structural beams or internal
gutters etc are directly above your preferred site. If you
have a two storey dwelling you need to consider the
second storey to ensure you don’t have the flue directly
outside a second storey window.
Wood fires are usually installed in the main living area, which
is the section of the home that is usually kept the warmest,
being the area in the home most frequently occupied.
However, before deciding on the best location for your Metro
wood fire you may wish to consider:
Water heating. If you are intending to have a wetback it
is important that the wood fire is as close as practically
possible to the water storage cylinder.
Split level homes are best heated when the wood fire is
installed on the lower level, as the heated air will rise to the
higher levels.
Building construction is another consideration. Specified
clearances from walls, curtains etc must be maintained
Generally, you can install your Metro in your home anywhere
that suits you; Pioneer offer various fan systems to transfer
heat to sections of the home that are not heated sufficiently.
It is necessary if using a fan system that the Metro you have
purchased has sufficient output to heat the total area you wish
to heat. Your Metro retailer or installer will be able to advise if
you are uncertain.
Optional wetbacks
If your home is in a classified “clean air zone”, and dependent on
requirements/restrictions which may be imposed by your local
territorial authority (council) you may or may not be able to install
a water heating device. If in doubt consult your local Metro
Water heating is another key feature of your Metro wood fire,
and on offer are a number of options depending on the model
you have purchased. Metro offer a 2kW wetback suitable for the
Tiny Rad and Tiny Ped. All other ECO Metro’s can be fitted with
the ECO wetback.
Note: Wetbacks are not suitable for use in locations where the water supply
has lime content. Lime build up inside the coil will eventually block the coil
causing the wetback to fail.
Other considerations are:
• Distance from your Metro to the storage cylinder will affect
the amount of hot water produced.
Cost Savings
Wetbacks can enable substantial power savings, dependent
on the climate in the area in which you live. If you live in a
cold climate you are likely to use your Metro for many months
of the year, in which case a Pioneer wetback will reduce or
even eliminate your water heating costs over those months.
If however you live in a warmer climate and use your Metro
for only a few hours a day over the colder months, electricity
savings will be considerably less.
Water Pressure
A common misconception is that you must have a low-pressure
system to have a wetback; this is not true. You must have a
“vented” system and high-pressure cylinders are usually not
vented. However you can install an “indirect” cylinder which
contains a secondary coil inside the storage cylinder, enabling
you to have a wetback while retaining a high-pressure system.
• Your climate & the manner in which you will ‘fire’ your Metro.
Getting to know your Metro wood fire
Operating your Metro wood fire is simple and you will quickly
learn how to get the best from it. First take a minute to
familiarise yourself with your new Metro.
Lift the door handle towards you until the latch releases,
then slowly pull the door open.
There is a single air control making your Metro easy to
adjust. This control moves from left to right, which is “low
to high”.
Simply pull out to increase burn rate or push in to reduce burn
rate. This is a pre-set “low” position. Your Metro must not be
operated at a lower burn rate than this pre-set low allows.
page 2
Operating your Metro wood fire
the air control to the right, burn rate, firebox temperature and
heat output will increase, if you move the control to the left
they will decrease.
If your Metro has only been installed within the past few
days, the fire cement seal at the base of the flue will not be
fully cured. To ensure the cement sets without blistering it
is recommended you burn 2-3 sheets of loosely crumpled
newspaper at a time, approximately once every hour over a
6-8 hour period.
During the very first fire your Metro will give off an odour and
fumes as the firebox paint cures. Do not be alarmed. Open all
windows and externally opening doors in that room and close
any internally opening doors. This curing process will last for
approximately one hour and is likely to happen this one time.
Start up
Place a quantity of loosely crumpled newspaper on the base of
the firebox until it is approximately 50% full of paper, or place
firelighters on the base of the firebox. Add dry kindling and
move the air control knob fully to the right, being the “full open”
Always open the air control fully prior to opening the door,
then open the door slowly.
When loading logs, place them end-on, “front to back”; air
spaces should be left between the logs to enable oxygen
to get to as much of the surface of the fuel as possible.
Every time you refuel, leave the air control on “high” for a
minimum of 20-25 minutes.
Never use the door to force wood into the firebox, as this
is likely to break the glass.
All Metro’s are designed to enable cooking of soups, stews
and casseroles etc, and your Metro will easily boil a flat bottom
stainless steel kettle. The Radiant Series have a dedicated
cooking top enabling large pots to be placed on the cook top,
while all other models have a lift-off grille.
Light the paper at two or three locations across the front of
the door opening and leave the door slightly ajar resting on the
latch pin if necessary for a few minutes while the fire establishes.
Once the kindling is burning well, open the door and add 2-3
small logs at a time until you have a well-established fire. Usually
this will take approximately 30 minutes, during which time the air
control should be set on “high” and the door should be closed,
except for the initial few minutes and when fuel is being added.
Note: Metro’s supplied with a lift-off top grille have this feature to
enable the grille to be removed for cleaning if you have a spill. The
lift-off top grille must be left on when cooking, because if removed the
wall temperatures next to the appliance may become excessive and
the top of the firebox is generally too hot to cook on directly. Please
note: Although very durable, Metro’s in a satin stainless look are not
recommended to be used to cook on.
Normal operation
Once the fire is well established, regulate the air control to
achieve the desired burn rate and heat output. As you move
Cleaning and maintenance for your Metro wood fire
The Ambience Series wood fires outer panels are coated with
vitreous enamel.
• Vitreous enamel is extremely durable and designed to last
the life of the appliance. As vitreous enamel is glass, a solid
or heavy object dropped or banged against a panel could
chip the enamel surface.
All model Metro’s can be cleaned with a damp cloth when the
appliance is not operating.
Door glass
Providing your fuel is properly seasoned, under normal
operating conditions the air-wash design of the Metro’s firebox
will keep the door glass clear. If the glass requires cleaning you
may use a glass cleaner.
If your door glass breaks it must be replaced with 5mm thick
ceramic glass which is available from your local Metro retailer.
Refer specific glass replacement instruction below.
Door glass replacement
1. Take the door off your Metro.
2. Remove the 4 cap screws protruding through the back of
the door frame.
3. Release the 6 [8 for Ambie Plus] tensioning screws by
turning CLOCKWISE, these are accessible through holes
in the back of the door frame, Take care not to screw
these in any further than necessary which is flush with the
cast hinge boss as you run the risk of the screw busting
out the back and breaking the glass.
4. Unbolt and remove the bottom section of the door frame.
5. Remove the 6mm nut securing the latch to the spindle,
gently tap the latch plate until it comes loose on the
spindle, remove the plate and extract the door handle
spindle from the frame.
6. You can now extract the cast backing plate from the door
frame, take care not to drop the casting as it will break.
7. The glass can now be removed out the same opening.
8. Replacement is the reverse of the above procedure with
the following notes.
9.Fully tighten the 4 removable section securing screws
before attempting to tension the glass in the frame.
10.Fit the 4 long locating screws leaving them protruding by
approx 4mm, this correctly locates the casting inside the
page 3
Cleaning and maintenance for your Metro wood fire
11. Now start tensioning the frame to the glass by gently
turning the adjusting screws COUNTERCLOCKWISE
working your way diagonally around the 6 screws [8 for
Ambie Plus]. Do not over tighten.
12. You will need to go around 2 or 3 times as the glass tape
compresses, take care not to over tighten as you will bend
the frame edges. An approximate force of 5 to 10Kg on
the end of the Allen key is enough.
13. Now retighten the 4 external locating screws and refit the
latch assembly.
Open the door, and using a hearth shovel or similar, empty
the excess ash directly into a steel or non-combustible
If the ash is not disposed of immediately, be careful where
you store it, as the ash can retain heat for many days and
become a fire hazard.
You must leave a bed of ash in the base of the firebox
approximately 10mm deep; this insulates the base of the
firebox and improves combustion.
Top baffle
Door seals
This is a ‘sacrificial’ part of the firebox and should be
checked monthly. Usually only the “Promet” (white board)
section needs to be replaced when it starts to disintegrate.
Over time, usually 3-4 years, the door and glass seals will
become hard and cause air to leak into the firebox, reducing
burn time. At this point they require replacing. Your Metro
retailer stocks replacement woven fibreglass door and glass
seals, and if required will fit these for you.
Note: Cracks in the promet are not uncommon and have no adverse effect
on the operation of your Metro. These cracks are the result of intense heat
coupled with expansion and contraction.
The door of your Metro is easily removed, but take care as it is
heavy. Hold it in both hands and lift the hinge end of the door
up and over the top hinge pin, then lower the door from the
bottom hinge pin.
Note: Burning wood which is not properly seasoned, i.e. to 25% moisture
content or more, will expedite this disintegration.
Flue systems
Side bricks
Should be checked annually, particularly the bottom end of the
lower flue section at its rear lock formed joint. If deterioration is
noticed contact your Metro retailer or installer.
Hair-line cracks are not uncommon and are a result of
the intense heat within the Metro’s firebox, coupled with
mechanical damage caused by accidental impact when fuel is
being loaded. However if the side bricks become cracked to
the extent that they start to break up, they must be replaced.
The flue pipe should also be swept a minimum of once a year,
or as required during the winter season. If smoke enters the
room when you open the Metro’s door this usually indicates
the flue pipe is becoming restricted and needs cleaning. The
frequency of flue pipe cleans depends on many factors, with
the main variables being:
Door adjustment
From time to time as the door rope and glass tapes compress
it becomes necessary to adjust the door. There are 2 areas
that can be adjusted
1. Door latch pin, using a 6mm hex key hold the cap screw
and loosen the nut inside the firebox, gently tap the latch
pin assembly to the rear of the fire a couple of millimeters,
retighten and try the door, repeat if required, make sure
the roller is still free to rotate. Be sure not to set the pin too
far back as this latch design requires very little force from
the user to obtain a good seal, it should be just firm at the
final latching movement.
The seasoning of the wood. If not properly seasoned you
will require frequent flue pipe cleans.
The density of the wood. Softwoods generally result in
more creosote build-up in the flue pipe. Pioneer produce
a telescopic fluebrush system which is available from your
Metro retailer.
To clean the flue pipe of your Metro, proceed as follows:-
2. Door hinge, as you close the door you should feel the
door rope should start to contact the firebox lip when the
door latch is about 30mm away from the latch pin, if it
doesn’t or you can see a gap looking down between the
rope and the firebox at the hinge end when the door is
closed, open the door and loosen the top hinge bolt and
screw the top jacking screw clockwise 1 full turn, nip the
bolt up then loosen the bottom retaining bolt and unscrew
counterclockwise the bottom jacking screw 1 full turn while
pushing down on the opened door this will force the hinge
to rotate around the top bolt until the bottom jack screw
bears against the jacking plate, retighten both bolts and
close the door, repeat if required.
Ash removal
Over a period of time ash will build up in the base of the
Metro’s firebox and require removal. The time this build-up
takes depends on the density and cleanliness of your fuel.
To remove the excess ash your Metro should not be operating.
Open the Metro’s door fully, reach inside with the palm
of your hand face-up and extended, lift the top baffle
approximately 20mm, then lift it forward out through the
door opening, placing it on a sheet of newspaper you have
placed on the front of the floor protector.
Close the door and slide the air control to the left.
Once on the roof, remove the cowl from the top of flue
system and sweep the flue pipe using a 150mm-diameter
flue pipe brush as detailed in the instructions provided with
the fluebrush.
Once the flue pipe is clear, clean and refit the cowl.
Remove the excess soot which has fallen into the firebox,
leaving a layer of ash 10mm deep on the base of the
firebox, then refit the top baffle.
Note: the baffle must be fitted so its rear is touching the back of the
firebox; if uncertain refer to page B in the installation section at the rear of
this manual, which shows illustrations of the baffle location.
page 4
Troubleshooting your Metro wood fire
If your Metro didn’t smoke, but its starting too and is
getting worse:
If your Metro is installed correctly, your fuel is dry and you
operate it correctly you will find it to be a pleasure to use.
Metro’s many years of experience within the wood heating
industry has shown that 99% of customer dissatisfaction is
due to:
The flue pipe is in need of a clean. It is recommended that
the flue pipe to be cleaned every season, however if you are
burning the fire on low a lot, or are using unseasoned fuel, flue
pipe cleans will be required more frequently.
unseasoned fuel
faulty installation
operational error
or a combination of the above 3 points
Correct operation:
The following may be of assistance if you are experiencing any
of these problems.
Check flue pipe joints:
If the flue pipe joins are not sealed correctly, smoke will not
draft up the flue pipe near as well. The flue pipe join connecting
into the flue spigot on top of the Metro is most critical, if this
is not sealed correctly, smoke will enter the room when the
door is ajar. To check this join is correctly sealed correctly, run
a match or lighter flame around the join, if the flame is sucked
into the spigot, then it’s not sealed. This check needs to be
done when the fire is not going, be sure to check the rear of the
join as that is where the biggest gap is, due to the seam in the
flue pipe, which is always on the rear of the flue pipe.
Ensure the fuel you are using is correctly seasoned:
If you are burning unseasoned fuel (wet), the fire will cause
nothing but problems. The Metro won’t deliver much heat, it will
be lazy, it will smoke into the room when the door is ajar, and
the door glass will run black.
Flue pipe length is too short:
Add more flue pipe as the longer the flue system, better the
draft of smoke up the flue pipe. Please note, if you did not
purchase the Metro ECO Flue System, you will not have the
ECO Cowl which increases draft. We highly recommend the
Metro ECO Cowl is fitted, this will increase the draft, if you
already have an ECO Cowl and smoke is still entering the room,
add another 600mm length of flue pipe.
OTHER ISSUES THAT YOU MAY EXPERIENCE I can smell smoke in the room after a low burn cycle
The smell is creosote that will be seeping through the flue
pipe joints or out of the flue spigot onto an external surface,
thus creating the smell in your room. The cause will be either
unseasoned fuel or incorrect operation on low burn cycles.
Creosote is very corrosive and excessive buildups will result
in the flue pipe and potentially the flue spigot and upper burn
chamber failing. Failure of flue pipe or firebox due to creosote
build up is not covered under warranty as creosote build up is
only possible from either unseasoned fuel or incorrect operation.
The Metro is noisy as it heats up and cools down
There will always be some expansion and contraction noise
as the Metro heats and cools, however this can be usually
reduced substantially by loosening three nuts at the rear of the
appliance. To remedy, locate the 25mm deep cavity at the rear
of your Metro between the “rear panel” and the “inner rear heat
shield”, so you will see a 6mm nut and two 6mm bolt heads in
this cavity. Using a 10mm ring or open ended spanner, loosen
all three so they are finger tight only.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is
slotted and allows for movement, loosen the hinge and move
back a few mm, this will make the door seal tighter which will
stop air leaking into the fire. The door and glass seals may be in
need of replacing, which is generally needed every 3-4 years.
If you have checked all of the above and the fire is still smoking
into the room, it’s possible there may be a down draft issue.
Down draft is something that is not fixed with a single fix, it’s
purely trial and error, things to try: -
Familiarise yourself with the instructions on page 4 before
proceeding with this maintenance.
- “H” Cowl, designed purely for downdraft issues, but if you
have an ECO Cowl fitted as standard, you will also need to
add another 600mm of flue pipe to compensate as the H
Cowl is shorter in length
Modern day wood fires need to be operated hard and fast,
more so than low and lazy to ensure the firebox and flue
pipe runs hot and efficient. If the fire and flue pipe is up to
temperature it will perform extremely well, the smoke will draw
up the flue pipe with ease, and the fire will produce good
amounts of heat, if the fire is operated on low a lot of the time,
the door glass will run black, the flue pipe will tend block up
more frequent, and the fire will end up smoking into the room
when reloading. It’s better to have a small fire running hard and
fast, rather than a big fire running low and lazy.
Directional Cowl, designed for high wind areas
Air control setting:
ensure the air control setting is on high before opening the door
to reload, this will increase the draft of smoke up the flue pipe.
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Warranty details for your Metro wood fire
• Operation of this appliance in violation of the warnings
in the operation and installation manual will void this
Metro wood fires are
manufactured in New Zealand,
using the highest quality of
materials, workmanship and
the latest manufacturing
techniques, which is why we
offer a full 10 year firebox
warranty and 1 year parts
warranty for peace of mind.
• Failure to do the necessary inspection & maintenance of
this appliance in accordance with the instructions in the
operation manual will void this warranty. It is critical that the
fire not be operated with faulty or missing door seals, faulty
or missing top baffle including the promet extension (front
white board on the baffle plate) cracked or broken door
glass. These areas require regular inspection/maintenance
and if not maintained will void the firebox warranty.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel
firebox against defective materials and workmanship which
would render it unfit for normal domestic use, from the date of
purchase by the original consumer, for a period of 10 years.
• A claim under this warranty should be directed to the retailer
who supplied the Metro wood fire. If this is not possible
write direct to the manufacturer stating details of fault, serial
number of your Metro, date and proof of purchase and
name of retailer where the Metro was purchased.
Components including panel coating, door retainers, door
seals, glass, trim, baffle & bricks are warranted for a period
of 1 year from the date of original purchase for domestic use
against defective materials and workmanship.
Warranty Exclusions:
This manufacturer’s warranty does not cover:
All associated accessories including, but not limited to, fans,
flue systems, flue shields, wetbacks, tool sets, ash pots etc,
are covered by a 1 year warranty against defective materials
and workmanship.
• Defects caused by factors other than normal domestic use
or use in accordance with the product’s operation manual.
It is recommended, but not a condition of this warranty, that a
full service/inspection of the Metro wood fire be carried out at
the end of each winter season.
• Defects caused through the product being operated in
an “over-fired” manner resulting in sections of the firebox
operating excessively hot to the point that sections glow
red. (Note – This will result in distortion of the firebox)
Warranty Conditions:
• Defects to the product caused by accident, neglect,
misuse or act of God.
• The Metro wood fire must be installed, operated and
maintained strictly in accordance with the building code
and the manufacturer’s installation and operation manuals.
• The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
The Metro wood fire must be installed and used in a
domestic application.
• This warranty covers appliance like for like replacement or
repair at the manufacturer’s discretion but excludes freight,
travel, installation and/or any other associated costs.
• Pioneer or their agents are not liable for any loss or
expense direct or indirect arising from the failure of any
part or operation of the appliance.
Service calls which are not related to any defect in the
product (i.e. operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
• Normal recommended maintenance as set out in the
Product’s Owners Operation Manual.
Service under this manufacturer’s warranty must be provided
by a repairer authorised by Pioneer Manufacturing Ltd. Such
service shall be provided during normal business hours.
Mamaku Street, Inglewood 4330, New Zealand
PO Box 11, Inglewood 4347, New Zealand
Ph (06) 756 6520 • Fax (06) 756 6540 •
IMPORTANT! Complete and retain these details at time of purchase:
Purchase Date
Serial Number
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