Cisco CMR Premises Primary Deployment Guide - Unified CM

Cisco CMR Premises Primary Deployment Guide - Unified CM
Cisco CMR Premises
Primary Deployment Guide - Unified CM
First Published: April 2016
Last Updated: May 2016
Release 7.0
Cisco TelePresence Conductor XC4.2
Cisco TelePresence Management Suite 15.2
Cisco TMS Provisioning Extension 1.7
Cisco TelePresence Server 4.2
Cisco Systems, Inc. www.cisco.com
Cisco CMR Premises Primary Deployment Guide - Unified CM
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Contents
Preface
7
Change History
About this Guide
Solution Architecture Summary
Related Documentation
More Product Documentation on Cisco.com
7
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8
9
10
Getting Started
11
Deployment Requirements
12
Solution Products and Required Versions
Infrastructure Products
Endpoints and Soft Clients
Configuration Requirements
Install Java 8
Conference Bridges
TelePresence Conductor
Reduce Default SIP TCP Timeout in Cisco Expressway / Cisco VCS
Security and Encryption
SIP Early Offer Messaging
Bridge Pools and Service Preferences
Recommended Best Practices
Conference Bridges
Multiparty Licensing
Resilience and Clustering
Content Channel
H.323 Interworking
Escalated/Instant Conferencing
Microsoft Lync 2013 Interoperability
Installing the Solution Products - First-time Deployments
Before You Start
Task 1: Install the Solution Products
Task 2: Check Solution Release Notes
Task 3: Configure Conference Bridges, Conductor, and Call Control Device
Task 4: Add Normalization Scripts to Unified CM
Task 5: Convert to SIP Early Offer
Task 6: Deploy the Cisco Expressway for Remote Access (Optional)
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Task 7: Configure Cisco Expressway for Microsoft Lync (Optional)
Task 8: Configure TMS for Conductor Failover
Task 9: Set Up CMR Hybrid for WebEx Participation (Optional)
Task 10: Verify ActiveControl and IX Protocol Configuration
Task 11: Standardize User Display Names
Upgrading the Solution Products - Existing Deployments
Before You Start
Task 1: Upgrade the Solution Products
Task 2: Verify New Versions in Existing Configuration
Task 3: Check Solution Release Notes
Task 4: Configure Conference Bridges, Conductor, and Call Control Device
Task 5: Add Latest Normalization Scripts to Unified CM
Task 6: Convert to SIP Early Offer
Task 7: Deploy the Cisco Expressway for Remote Access (Optional)
Task 8: Configure Cisco Expressway for Microsoft Lync (Optional)
Task 9: Deploy Cisco VCS for H.323 Interworking (Optional)
Task 10: Configure TMS for Conductor Failover
Task 11: Set Up CMR Hybrid for WebEx Participation (Optional)
Task 12: Verify ActiveControl and IX Protocol Configuration
Task 13: Standardize User Display Names
Setting Up the Solution Products Ready for Conferencing
Task 1: Connect Conductor to the Bridges and Unified CM
Task 2: Enable Multiparty Licensing (Recommended)
Task 3: Configure for Conferencing
Step A: Ad Hoc Conferences
Step B: Personal CMR Conferences
Step C: Scheduled Conferences
Step D: Rendezvous Conferences
Task 4: Configure the Unified CM for Early Offer
Task 5: Connect Unified CM to Cisco Expressway or Cisco VCS
Virtual Deployments on Cisco Business Edition 6000 / 7000
Hardware and Sizing
Recommended Configuration
Scaling Up
Using a Dedicated Bridge for Scheduled Conferences
Example Deployment
Managing Scheduled Conferencing
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How Scheduling Works in the Solution
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Cisco CMR Premises Primary Deployment Guide - Unified CM
TelePresence Conductor and Cisco TMS Interaction
Limitations and Requirements for Scheduled Conferencing
Limitations
Requirements
Configurations for Scheduled Conferencing
Shared Bridges
Alternative Options (Dedicated Bridges)
How to Enable Scheduled Conferencing
Managing Personal CMR Conferencing
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About Personal CMRs
Role of Personal CMRs in Multiparty Licensing
Scheduling with Personal CMRs
Enabling Personal CMRs - Workflow Summary
Enabling Personal CMRs - Process
Using Host and Guest Roles in Personal CMRs
Host Privileges
Process for Enabling the Guest Role in a CMR
Process for Disabling the Guest Role in a CMR
Configuring Conference Services
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Managing Multiparty Licenses
Installing the Licenses and Enabling Multiparty Licensing
Applying Licenses to Users
Changing the Licensing Mode
Manually Synchronizing Licenses (via Personal CMRs)
Monitoring License Use
Managing Administration Changes to Personal CMRs
Configuring TMS Support for Two-Node Conductor Clusters
Using CMR Hybrid in Scheduled Conferences
Using CMR Hybrid with Personal CMRs
Setting Up Cascading for Large-Scale or Critical Meetings
Process for CMR Conferences
Process for Scheduled Conferences
Localizing and Customizing the Solution
Using Your Own Prompts
Configuring Conference Features
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Changing the Conference Placement Method
Changing the Switching Mode on the TelePresence Server
Managing IX Protocol Settings
Examples of iX Call Handling Behavior
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Using ActiveControl
Limitations and Requirements
Limiting ActiveControl in External Connections
Audio-Only Quality Setting in Ad Hoc Conferencing
Managing Multistream Video (Supports Enhanced Layouts)
Enabling Multistreaming
Disabling Multistreaming
Troubleshooting
Active Meeting Manager (Preview Feature)
Managing Logs and Reporting Data
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TMS Logging for Conductor Failover
Logging for Conductor Resource Usage
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Appendix 1: Adding the Unified CM Normalization Scripts
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Appendix 2: Provisioning Display Names Across the Solution
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Provisioning Display Names for Unified CM-Registered Endpoints
Provisioning Display Names for Cisco VCS-Registered Endpoints
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Cisco Legal Information
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Cisco Trademark
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Preface
Preface
Change History
Table 1 Document Change History
Date
Changes
Reason
May
2016
Updated
version.
Cisco TMS support for two-node TelePresence Conductor clusters is no longer a
preview feature.
April
2016
First version.
New solution release.
About this Guide
This guide describes how to implement the Cisco Collaboration Meeting Rooms (CMR) Premises solution across a
video network. It summarizes the required processes and refers to the associated product guides for step-by-step
details. For general information about the solution architecture and supported features see the accompanying Cisco
Collaboration Meeting Rooms (CMR) Premises Solution Guide.
The guide and the product-related documents that it references are written for partners and technical sales people
with a good technical understanding of Cisco video infrastructure products and their place in a video architecture.
We assume that you are familiar with installing and configuring the relevant products.
This guide describes the primary deployment for the solution, which uses Cisco Unified Communications Manager
(Unified CM) for call control. If you use the Cisco TelePresence Video Communication Server for call control, refer
instead to the secondary deployment guide.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Preface
Solution Architecture Summary
Figure 1 High-level view of the architecture
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Preface
Related Documentation
Title
Link
Cisco CMR Premises Deployment Guide Primary for Cisco Unified Communications
Manager
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-installation-and-configuration-guides-list.html
Cisco CMR Premises Solution Guide
Release
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-installation-and-configuration-guides-list.html
Cisco CMR Premises Release Notes
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-release-notes-list.html
Cisco TelePresence Conductor with Cisco
Unified Communications Manager
Deployment Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-installation-and-configuration-guides-list.html
Cisco TMSPE with Cisco Unified
Communications Manager Deployment
Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresencemanagement-suite-extensions/products-installation-guides-list.html
Cisco TelePresence Conductor
Administrator Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-maintenance-guides-list.html
Cisco Unified Communications Manager
Administration Guide
http://www.cisco.com/c/en/us/support/unifiedcommunications/unified-communications-managercallmanager/products-maintenance-guides-list.html
Cisco Unified Communications Manager
with Cisco Expressway (SIP Trunk)
Deployment Guide
http://www.cisco.com/c/en/us/support/unifiedcommunications/expressway-series/products-installation-andconfiguration-guides-list.html
Cisco Expressway Basic Configuration
Deployment Guide
http://www.cisco.com/c/en/us/support/unifiedcommunications/expressway-series/products-installation-andconfiguration-guides-list.html
Cisco TelePresence Conductor with Cisco
TMS Deployment Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-installation-and-configuration-guides-list.html
Cisco TMS Administrator Guide Version
http://www.cisco.com/c/en/us/support/conferencing/telepresencemanagement-suite-tms/products-maintenance-guides-list.html
Cisco CMR Hybrid Configuration Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresencemanagement-suite-tms/products-installation-and-configurationguides-list.html
Cisco TelePresence Conductor Product
Programming Reference Guide
http://www.cisco.com/c/en/us/support/conferencing/telepresenceconductor/products-programming-reference-guides-list.html
Cisco Expressway Administrator Guide
http://www.cisco.com/c/en/us/support/unifiedcommunications/expressway-series/products-maintenance-guideslist.html
Cisco Expressway and Microsoft Lync
Deployment Guide
http://www.cisco.com/c/en/us/support/unifiedcommunications/expressway-series/products-installation-andconfiguration-guides-list.html
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Preface
More Product Documentation on Cisco.com
Product
Link
TelePresence
Conductor
http://www.cisco.com/c/en/us/support/conferencing/telepresence-conductor/tsdproducts-support-series-home.html
Cisco TMS
http://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suitetms/tsd-products-support-series-home.html
Cisco TMSPE and
Cisco TMSXE
http://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suiteextensions/tsd-products-support-series-home.html
TelePresence
Server
http://www.cisco.com/c/en/us/support/conferencing/telepresence-server/tsd-productssupport-series-home.html
MCU 5300 Series
http://www.cisco.com/c/en/us/support/conferencing/telepresence-mcu-5300-series/tsdproducts-support-series-home.html
MCU MSE Series
http://www.cisco.com/c/en/us/support/conferencing/telepresence-mcu-mse-series/tsdproducts-support-series-home.html
Cisco Expressway
http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/tsdproducts-support-series-home.html
Cisco VCS
http://www.cisco.com/c/en/us/support/unified-communications/telepresence-videocommunication-server-vcs/tsd-products-support-series-home.html
Unified CM
http://www.cisco.com/c/en/us/support/unified-communications/unified-communicationsmanager-callmanager/tsd-products-support-series-home.html
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Getting Started
Figure 2 Sequence of tasks to set up and manage the solution
Cisco Systems, Inc. www.cisco.com
11
Deployment Requirements
Solution Products and Required Versions
13
Configuration Requirements
16
Recommended Best Practices
19
Cisco Systems, Inc. www.cisco.com
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
Solution Products and Required Versions
To deploy the solution you need some or all of the products listed in this section, depending on which solution
features you use. Each product you deploy must be running at a minimum the version specified here. The specified
versions have been validated for this release of the solution.
Infrastructure Products
Note: Java 8 is required in this release of the solution.
Table 2 Infrastructure product versions validated for this release
Product
Version
Role
TelePresence Conductor
XC4.2
Conference resource
allocation
Cisco TMS
15.2
Conference management &
scheduling
Cisco TMSPE
1.7
Conference provisioning
Cisco TMSXE
5.2
[Optional] Conference
scheduling for Microsoft
environments
TelePresence Server
4.3x (latest)
Conference bridge resource
MCU 5300 Series, MCU MSE 8510
4.5x (latest)
Conference bridge resource
Unified CM
11.0(1a)SU1 or later
Call control
In networks with multiple Unified CM installations, for
full solution functions each one must be at the version
specified here.
10.5(2) also acceptable.
Except not recommended
for multistreaming /
enhanced layouts.
See the solution Release
Notes, Compatibility
section, for information
about using earlier versions
of Unified CM.
Cisco Expressway-C
X8.7.1
Remote endpoint
registration to Unified CM,
business-to-business
connectivity, and
Microsoft Lync
interworking.
X8.5.3 or X8.6 also
acceptable. Except
Microsoft Lync screen
sharing needs X8.6.
Clustering with Lync screen
sharing needs X8.7.
X8.7.1
Cisco Expressway-E
Secure firewall traversal
X8.5.3 or X8.6 also
acceptable.
Windows Server 2012 SP2
64-bit
Microsoft Windows Server
Windows Server 2008 R2
64-bit also acceptable.
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Database for Cisco TMS
Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
Table 2 Infrastructure product versions validated for this release (continued)
Product
Version
Role
Cisco WebEx
WBS30 or WBS31
Cloud conferencing with
audio, video, and content
sharing capabilities for
WebEx clients
Microsoft Lync
If you want to support Microsoft Lync 2013 interoperability, you need Microsoft Lync Server 2013 and Lync 2013 for
Windows clients. We do not support any other Lync servers or clients with the solution (including Skype for
Business). For more details about Lync 2013 server and client requirements, see:
■ Cisco Expressway and Microsoft Lync Deployment Guide at Expressway Configuration Guides listing page, for
Unified CM-based deployments.
■ Cisco VCS and Microsoft Lync Deployment Guide at VCS Configuration Guides listing page, for VCS-based
deployments.
Endpoints and Soft Clients
Table 3 Endpoint and soft client versions validated for this release
Product
Version
Cisco TelePresence IX5000
IX 8.1(1)
Cisco DX70, DX80
10.2.5
Cisco DX650
10.2.5
Cisco TelePresence MX200 G2, MX300 G2, MX700, MX800 (multistreamcapable)
CE8.1 or TC7.3.6
Cisco TelePresence Quick Set SX20, SX80 (multistream-capable)
CE8.1 or TC7.3.6
CE software needed for enhanced
layouts (multistream video).
CE software needed for enhanced
layouts (multistream video).
Cisco TelePresence Quick Set SX10 (not multistream-capable)
CE8.1 or TC7.3.6
Cisco TelePresence EX Series EX60 and EX90
TC7.3.6
Cisco TelePresence Quick Set C20
Cisco TelePresence Codec C Series C40, C60, C90
Cisco TelePresence Profile Series
Cisco TelePresence MX200 and MX300
Cisco TelePresence Systems CTS 3010, CTS 3210
CTS 1.10.11
Cisco TelePresence System CTS 1100, CTS 1300
CTS 1.10.11
Cisco TelePresence System CTS 500-32
TX6.1.9
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
Table 3 Endpoint and soft client versions validated for this release (continued)
Product
Version
Cisco TelePresence TX9000 and TX9200 immersive systems
TX6.1.9
Cisco Unified IP Phone 9900 Series and 8900 Series
9.4(2)
Cisco Jabber for Android
11.5
Cisco Jabber for iPad
Cisco Jabber for iPhone
Cisco Jabber for Mac
Cisco Jabber for Windows
4.8.8
Cisco Jabber Video for TelePresence
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
Configuration Requirements
Install Java 8
This release of the solution requires Java 8 to be installed.
Conference Bridges
The recommended deployment architecture for the solution uses TelePresence Server conference bridges. (In this
release we also support MCUs as an optional addition.) The conference bridges are trunked to the TelePresence
Conductor.
TelePresence Conductor
TelePresence Conductor must be deployed using its back-to-back user agent (B2BUA). External policy server mode
is not supported.
If you use Multiparty Licensing, you do not need screen licenses on the TelePresence Servers. Instead the Multiparty
Licenses are managed centrally by TelePresence Conductor.
If you have Cisco TelePresence MCU Series bridges, although they can be added to a Conductor running in Multiparty
Licensing mode, you need to install port licenses on the individual bridges.
Reduce Default SIP TCP Timeout in Cisco Expressway / Cisco VCS
From Cisco Expressway / Cisco VCS Version X8.5.3, the SIP TCP timeout value is configurable. The default value is
10 seconds. We strongly recommend that you set the timeout to the lowest value that is appropriate for your
deployment.
A value of 1 second is likely to be suitable in most cases, unless your network has extreme amounts of latency such
as video over satellite communications.
If an outbound call is placed to an external DNS destination, and that destination has secondary/tertiary servers and
the primary server is out of service, it will take N seconds (where N is the timeout value) to timeout and try the
secondary server, and N seconds again to timeout and try the tertiary server, and so on. This applies to B2B point to
point calls and calls into cloud-based hosted services.
Setting the SIP TCP timeout value
■ Version X8.6 and later. Do the following to set the SIP TCP timeout value:
Go to Configuration > Protocols > SIP and set the value for SIP TCP connect timeout. For example, 1
■ Version X8.5.3. On version X8.5.3, the SIP TCP timeout value can't be configured through the web interface
and instead you set it through the command line interface:
1. Access the command line interface.
2. Type this command, replacing "n" with the required timeout value:
xConfiguration SIP Advanced SipTcpConnectTimeout: n
Example: xConfiguration SIP Advanced SipTcpConnectTimeout: 1
Security and Encryption
Signaling traffic
TLS encryption is mandatory for TelePresence Conductor-to-bridge SIP communication, and Multiparty Licensing
requires HTTPS connections between Conductor and the bridges. We also recommend TLS for all other SIP (and XML
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
RPC) communication in the solution — between endpoints and the call control device, and between the call controller
and TelePresence Conductor.
Media traffic
SRTP encryption is recommended for media traffic. For a call to support SRTP encrypted media, its associated SIP
signaling must use TLS for all hops, as follows:
1. Between the endpoint and the call controller.
2. Between the call controller and TelePresence Conductor.
3. Between TelePresence Conductor and the conference bridge (TLS is always mandatory anyway).
Caution: Unless TLS signaling is in place for all three elements, the call cannot support SRTP.
Configuration summary
Conference bridges must be configured to use TCP port 5061 and signaling mode TLS (SIP Settings page). From
TelePresence Server Version 4.2, HTTPS and SIP signaling over TLS does not need an encryption key installed on the
conference bridges. For media encryption, you still need to install a media encryption key. Port 443 is the default for
HTTPS; port 5061 is the default for TLS.
Specify TCP port 5061 and TLS signaling mode on the Conductor Location and on the call controller (SIP Trunk
Security Profile). See Cisco TelePresence Conductor with Cisco Unified CM Deployment Guide on the Conductor
Configuration Guides page.
Media encryption from Cisco Expressway / Cisco VCS
If you want to apply media encryption to calls that egress the Expressway solution toward DNS Zone destinations, we
strongly recommend that you use this approach:
1. Enable media encryption on the traversal client zone, from the Cisco Expressway-C / Cisco VCS Control
toward the Cisco Expressway-E / Cisco VCS Expressway. To do this set Media encryption mode to Best
effort or Force encrypted, depending on your security policy.
2. Disable additional, unnecessary media encryption on the DNS egress zone, from the Cisco Expressway-E /
Cisco VCS Expressway toward the Internet. To do this set Media encryption mode on that zone to Auto.
SIP Early Offer Messaging
Early Offer messaging is strongly recommended for all Unified CM-connected SIP trunks that carry TelePresence
calls, and is required for CMR Hybrid conferences and some third-party services.
Bridge Pools and Service Preferences
■ At least one Service Preference is required in TelePresence Conductor. You can optionally place all
conference bridge pools into a single Service Preference.
■ All conference bridges must be assigned to a conference bridge pool in TelePresence Conductor. Each
conference bridge can belong to only one pool.
■ All conference bridges in a TelePresence Conductor pool must be of the same type (MCU or TelePresence
Server). Usually it is best to configure a pool with bridges from the same location, although this is optional, not
mandatory.
■ As with pools, all conference bridges in a Service Preference must be of the same type (MCU or TelePresence
Server).
■ All conference bridges within a pool must be configured identically
■ We strongly recommend that all conference bridges within a pool have the same capacity, so that
conferences can be distributed efficiently across conference bridges. If conference bridges with different
capacities exist in the same pool, unbalanced conference placement may occur in some scenarios.
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Deployment Requirements
■ If Unified CM call admission control is implemented to control bandwidth usage, each Service Preference
must only contain pools of bridges for a single location.
■ For scheduled conferences, two configuration methods for pools and Service Preferences are possible:
— Our recommended approach is to allow the TelePresence Conductor to manage resources that are shared
across all conference types, including scheduling. This gives the best trade off between utilization of
resources, user experience, and availability. When peak hour usage increases, you should consider adding
more bridges. You can use the Capacity Adjustment setting in Cisco TMS to control over- or undersubscription (see Task 8: Edit Service Preferences in Cisco TMS (optional), page 50).
— Or, to avoid the situation where scheduled conferences may be impacted because resources have already
been used up by unscheduled conferences, you can dedicate a conference bridge for use only by
scheduled conferences. Use a single bridge per Service Preference and configure it for scheduling in Cisco
TMS.
See Configurations for Scheduled Conferencing, page 45 for more details.
■ Make sure that aliases dialed from endpoints connected to Unified CM only use bridges in the Location
expected by Unified CM. If bridges in a different Location are specified and used, Unified CM accounts for the
call bandwidth in the wrong Location. Bandwidth will be wrongly allocated to the expected Location, with no
bandwidth allocated to the actual Location.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
Recommended Best Practices
Conference Bridges
■ TelePresence Servers must be configured for remote management by Conductor (for models where this is a
configurable option).
■ To support Multiparty Licensing, connections between TelePresence Conductor and the conference bridges
must use HTTPS.
■ H.323 must be disabled on the conference bridges.
Multiparty Licensing
Multiparty Licensing lets you administer licenses centrally on the Cisco TelePresence Conductor instead of loading
screen licenses locally onto the Cisco TelePresence Servers. Compared to traditional screen licensing, Multiparty
Licensing allows for greater capacity at lower cost. Two variants are available:
■ Personal Multiparty (PMP) licenses. Each license is assigned to a specific user. PMP licenses are suitable for
users who initiate conferences frequently.
PMP licenses are purchased through Cisco Unified Workspace Licensing (CUWL Pro). They are available for
deployments with Unified CM for call control.
■ Shared Multiparty (SMP) licenses. Each license is shared by multiple users, but only in one conference at a
time. SMP licenses are suitable for users who initiate conferences infrequently.
SMP licenses are available for deployments with either Unified CM or Cisco VCS for call control.
Each TelePresence Conductor can support either Multiparty Licensing or TelePresence Server screen licensing, but
not both together. If you have a mix of TelePresence Server and Cisco TelePresence MCU Series conference bridges
however, you can use Multiparty Licensing for the TelePresence Servers and port licensing for the MCUs together on
the same Conductor.
For information about the interaction of Multiparty Licenses with Personal CMRs, see About Personal CMRs, page 53.
Resilience and Clustering
We recommend deploying the solution products in cluster configurations, for redundancy in case of a failure.
Deploying clusters of TelePresence Conductors and multiple bridge pools ensures resilience for escalated and
Personal CMR / rendezvous conferences. For future compatibility we recommend that TelePresence Conductor
clusters are configured with no more than two nodes. If you currently deploy three-node clusters, you should consider
removing a node. Cisco may discontinue the ability to add a third node to a cluster in a future software release.
Cisco TMS supports multiple TelePresence Conductors. You can configure TMS to fail over automatically from a
primary Conductor node in a cluster to a subsidiary (peer) node if the primary node becomes unavailable. See
Configuring TMS Support for Two-Node Conductor Clusters, page 64.
For details about Conductor clustering see Cisco TelePresence Conductor Clustering with Cisco Unified
Communications Manager Deployment Guide on the Conductor Configuration Guides listing page.
Content Channel
Most TelePresence endpoints support the use of a second video channel for content such as presentations.
■ For MCU conference bridges, in the Conference template in TelePresence Conductor set Content mode to
Transcoded (Advanced parameters). A dedicated content port or video port will be allocated depending on
the MCU model and configuration.
■ For TelePresence Server conference bridges, currently the content mode is always Transcoded and is not
configurable.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Deployment Requirements
H.323 Interworking
The CMR Premises network is SIP-based. To connect H.323 endpoints to conferences within the CMR Premises
network, the call must be interworked before it reaches the TelePresence Conductor. To do this configure the Cisco
VCS Control to perform the necessary SIP/H.323 interworking:
■ To interwork only for locally registered endpoints, set the H.323 <-> SIP interworking mode to Registered only
(accessed from VCS configuration > Protocols > Interworking).
■ To optionally allow interworking of business-to-business H.323 calling between external networks and your
conferences, set the H.323 <-> SIP interworking mode to On. This interworks all incoming calls.
Escalated/Instant Conferencing
We do not support Multiway (the Cisco VCS method of escalated conferencing) in the primary deployment.
Microsoft Lync 2013 Interoperability
The solution supports interoperability with the Microsoft Lync 2013 service via interworking by the Cisco ExpresswayC (needs the Microsoft Interoperability key). For capacity reasons we recommend that you implement separate Cisco
Expressway-C devices for Lync access, and for other networking requirements respectively.
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Installing the Solution Products - First-time
Deployments
This section describes how to implement CMR Premises Release 7.0 as a first-time deployment. If you are upgrading
from an earlier solution release, go to the Upgrading the Solution Products - Existing Deployments, page 26 instead.
Figure 3 Summary of first-time deployment tasks
Before You Start
If you haven't already done so, review the Deployment Requirements, page 12.
You need a Cisco Unified Communications Manager (Unified CM) for call control, already configured with a base
configuration. See the Unified CM documentation on Cisco.com.
The other products to be installed for the solution depend on the features you use. As a minimum you will need:
■ A TelePresence Conductor, configured according to its install guide and reachable via the network.
■ One or more conference bridges, configured according to their install guide. We recommend TelePresence
Servers, but MCUs are supported as an optional addition.
■ Video endpoints.
■ Cisco TelePresence Management Suite (Cisco TMS) is required if you want to schedule or monitor
conferences.
■ Cisco TelePresence Management Suite Provisioning Extension (Cisco TMSPE) is required if you want to use
Personal CMRs.
If you use Multiparty Licensing with PMP licenses
If you use Multiparty Licensing with PMP licenses, you do not need a separate license for Cisco TMSPE to provision
Personal CMRs (or to use the Smart Scheduler booking feature in Cisco TMSPE). Just download the TMSPE software
from the Cisco TMS software download page on Cisco.com. You do not need the Cisco TMS Provisioning Extension
Cisco Systems, Inc. www.cisco.com
21
Cisco CMR Premises Primary Deployment Guide - Unified CM
Installing the Solution Products - First-time Deployments
option key. The TMSPE user interface is accessed through TMS (primarily from the TMS Systems > Provisioning
menu).
If you use 4096-bit certificates on Conductor
To enable 4096-bit encryption on Cisco TMSPE, the following procedure must be followed for the Java software on
Cisco TMSPE:
Edit <jre-path>\lib\security\java.security and insert an entry for bouncy castle as below (shown in bold). The other
entries are incremented by 1, so the contents should be:
security.provider.1=sun.security.provider.Sun
security.provider.2=org.bouncycastle.jce.provider.BouncyCastleProvider
security.provider.3=sun.security.rsa.SunRsaSign
security.provider.4=sun.security.ec.SunEC
security.provider.5=com.sun.net.ssl.internal.ssl.Provider
security.provider.6=com.sun.crypto.provider.SunJCE
security.provider.7=sun.security.jgss.SunProvider
security.provider.8=com.sun.security.sasl.Provider
security.provider.9=org.jcp.xml.dsig.internal.dom.XMLDSigRI
security.provider.10=sun.security.smartcardio.SunPCSC
security.provider.11=sun.security.mscapi.SunMSCAPI
Note: If you do not make the above change, TMSPE cannot access Conductor and users will not be able to edit their
Personal Collaboration Meeting Rooms (CMRs). In addition, the following error is displayed in the TMSPE logs:
VMR::ConductorConnector - TelePresence Conductor failure with: Could not generate DH keypair.
Task 1: Install the Solution Products
Install each product that you need for your solution deployment at the required version for 7.0. We recommend that
you install the products in the order listed here.
Table 4 Order to upgrade / install the products
Order Product
Version
Install guide
Software
download
1
Cisco Unified
Communications
Manager (if not already
installed)
11.0(1a)SU1 or later
Installation Guide for
Cisco Unified
Communications
Manager, Release 11.0
(1)
Unified CM
Cisco Expressway, if
used
X8.7.1
X8.7 Installation Guide
for your Expressway
platform
Expressway
Series
2b
Cisco VCS, if you
support calls from
legacy/H.323 endpoints
in your network
X8.7.1
X8.7 Installation Guide
for your VCS platform
VCS
3
Cisco TMS
15.2
TMS Installation and
Upgrade Guide 15.0
TMS
2a
10.5(3)SU3 also acceptable. Except
not recommended for multistreaming /
enhanced layouts.
X8.5.3 or X8.6 also acceptable.
22
Cisco CMR Premises Primary Deployment Guide - Unified CM
Installing the Solution Products - First-time Deployments
Table 4 Order to upgrade / install the products (continued)
Order Product
Version
Install guide
Software
download
4
See Solution Products and Required
Versions, page 13.
Upgrade/ set up
endpoints
Endpoints must be registered to
Unified CM (or to Cisco VCS in the
case of any legacy H.323 endpoints in
the network).
5
Cisco MCU, if used
4.5. x (latest)
■ MCU 5300 Series
Install Guide
MCU
■ MCU MSE 8510
Installation Guide
6
TelePresence Server
4.3. x (latest)
■ Cisco
TelePresence
Server on
Multiparty Media
820 Installation
Guide
TelePresence
Server
■ Cisco
TelePresence
Server 7010
Installation Guide
■ TelePresence
Server MSE 8710
Installation Guide
■ TelePresence
Server on Virtual
Machine
Installation Guide
■ TelePresence
Server on
Multiparty Media
310/320
Installation Guide
7
Cisco TMSPE
1.7
Install Java 8 before Cisco TMSPE
Cisco TMSPE
Deployment Guide
TMSPE
8
TelePresence
Conductor
XC4.2
Cisco TelePresence
Conductor Virtual
Machine Installation
Guide
Conductor
9
Cisco TMSXE, if used
5.2
Cisco TMSXE
Deployment Guide
TMSXE
Task 2: Check Solution Release Notes
Check for any configuration requirements in the latest solution Release Notes for Release 7.0 on the CMR Premises
solution documentation page and action any necessary steps.
23
Cisco CMR Premises Primary Deployment Guide - Unified CM
Installing the Solution Products - First-time Deployments
Task 3: Configure Conference Bridges, Conductor, and Call Control Device
Connect TelePresence Conductor to the conference bridges and the Unified CM, and configure for CMR Premises.
See Task 1: Connect Conductor to the Bridges and Unified CM, page 32 for instructions.
Task 4: Add Normalization Scripts to Unified CM
Install the latest TelePresence normalization scripts on the SIP trunks. See Appendix 1: Adding the Unified CM
Normalization Scripts, page 87 for instructions.
Verify that the system is working as expected before you continue. We suggest testing some calls across the trunks check that endpoints can dial into the conference bridges and the bridges can dial out to endpoints.
Task 5: Convert to SIP Early Offer
SIP Early Offer is recommended in all cases, and required for CMR Hybrid conferences and some third party services.
See Task 4: Configure the Unified CM for Early Offer, page 35 for instructions.
Task 6: Deploy the Cisco Expressway for Remote Access (Optional)
If you need participants outside of the company network to participate in the video conferences, deploy Cisco
Expressway-C and Cisco Expressway-E for the firewall traversal (if not already in place). See Task 5: Connect Unified
CM to Cisco Expressway or Cisco VCS, page 37 for instructions.
Verify that the system is working as expected before you continue. We suggest testing that calls can be placed to and
from remotely located endpoints. If applicable for your deployment, also test that Unified CM-managed endpoints can
call VCS-managed endpoints.
Task 7: Configure Cisco Expressway for Microsoft Lync (Optional)
If you need interoperability with Microsoft Lync, follow the instructions to configure Cisco Expressway in the latest
Cisco Expressway and Microsoft Lync Deployment Guide X8.7 at Expressway Configuration Guides page.
Task 8: Configure TMS for Conductor Failover
This task applies if you use clustered Conductors. You can configure Cisco TMS to automatically transfer to a peer
Conductor node if the primary Conductor fails. See Configuring TMS Support for Two-Node Conductor Clusters, page
64 for instructions.
Task 9: Set Up CMR Hybrid for WebEx Participation (Optional)
If you need to set up an integration with the CMR Hybrid service, see Using CMR Hybrid in Scheduled Conferences,
page 65 for instructions. After you set up the integration, you can optionally add WebEx meetings to Personal CMRs
(see Using CMR Hybrid with Personal CMRs, page 66).
Task 10: Verify ActiveControl and IX Protocol Configuration
1. Check that the iX protocol is configured correctly in the relevant solution components, as described in Using
ActiveControl, page 78. The iX protocol is a prerequisite for ActiveControl to endpoints.
2. This step applies if your CMR Premises network connects to Unified CM systems that run Version 8.x or earlier,
or to third-party networks. In such cases, to avoid unpredictable results you should disable the iX protocol on
all relevant trunks. This isolates iX traffic from external systems that do not support it. See Limiting
ActiveControl in External Connections, page 79 for instructions.
Note: The iX protocol is also a prerequisite for multistreaming video to endpoints, for enhanced layouts support.
24
Cisco CMR Premises Primary Deployment Guide - Unified CM
Installing the Solution Products - First-time Deployments
Task 11: Standardize User Display Names
To ensure that the participant names displayed in conferences are consistent across the solution, we recommend
following the configuration steps in Appendix 2: Provisioning Display Names Across the Solution, page 89.
What Next?
Now go to the section Setting Up the Solution Products Ready for Conferencing, page 31.
25
Upgrading the Solution Products - Existing
Deployments
This section describes how to upgrade an existing deployment to Release 7.0. If you are installing CMR Premises for
the first time, go to the Installing the Solution Products - First-time Deployments, page 21 instead.
Figure 4 Summary of deployment upgrade tasks >
Before You Start
If you haven't already done so, review the Deployment Requirements, page 12.
If you use endpoints running CE software
If your CE endpoints are running CE8.1 software (recommended), you must also update your Cisco TMS software to
Version 15.1 or later (15.2 is recommended for this release).
If you use Multiparty Licensing with PMP licenses
If you use Multiparty Licensing with PMP licenses, you do not need a separate license for Cisco TMSPE to provision
Personal CMRs (or to use the Smart Scheduler booking feature in Cisco TMSPE). Just download the TMSPE software
from the Cisco TMS software download page on Cisco.com. You do not need the Cisco TMS Provisioning Extension
option key. The TMSPE user interface is accessed through TMS (primarily from the TMS Systems > Provisioning
menu).
If you use 4096-bit certificates on Conductor
To enable 4096-bit encryption on Cisco TMSPE, the following procedure must be followed for the Java software on
Cisco TMSPE:
Edit <jre-path>\lib\security\java.security and insert an entry for bouncy castle as below (shown in bold). The other
entries are incremented by 1, so the contents should be:
security.provider.1=sun.security.provider.Sun
security.provider.2=org.bouncycastle.jce.provider.BouncyCastleProvider
Cisco Systems, Inc. www.cisco.com
26
Cisco CMR Premises Primary Deployment Guide - Unified CM
Upgrading the Solution Products - Existing Deployments
security.provider.3=sun.security.rsa.SunRsaSign
security.provider.4=sun.security.ec.SunEC
security.provider.5=com.sun.net.ssl.internal.ssl.Provider
security.provider.6=com.sun.crypto.provider.SunJCE
security.provider.7=sun.security.jgss.SunProvider
security.provider.8=com.sun.security.sasl.Provider
security.provider.9=org.jcp.xml.dsig.internal.dom.XMLDSigRI
security.provider.10=sun.security.smartcardio.SunPCSC
security.provider.11=sun.security.mscapi.SunMSCAPI
Note: If you do not make the above change, TMSPE cannot access Conductor and users will not be able to edit their
Personal Collaboration Meeting Rooms (CMRs). In addition, the following error is displayed in the TMSPE logs:
VMR::ConductorConnector - TelePresence Conductor failure with: Could not generate DH keypair.
Virtual Conference Bridges
The Cisco TelePresence Server on Virtual Machine has been migrated to a new platform in this release. You must
redeploy any Cisco TelePresence Server on Virtual Machines with the new OVA file, as it's not possible to migrate
the platform via a software upgrade.
A script to support the migration process is available from the TelePresence Server software download page on
Cisco.com. The script ensures that your existing bridge configurations, keys, and serial numbers are preserved.
Detailed instructions are available on the TelePresence Server Install and Upgrade Guides page.
Task 1: Upgrade the Solution Products
Upgrade each product in your solution deployment to the versions specified in the table below. We recommend that
you upgrade the products in the order listed here.
At this stage, do not update your configuration for 7.0 functionality.
Table 5 Order to upgrade / install the products
Order Product
Version
Install guide
Software
download
1
Cisco Unified
Communications
Manager (if not already
installed)
11.0(1a)SU1 or later
Installation Guide for
Cisco Unified
Communications
Manager, Release 11.0
(1)
Unified CM
Cisco Expressway, if
used
X8.7.1
X8.7 Installation Guide
for your Expressway
platform
Expressway
Series
2b
Cisco VCS, if you
support calls from
legacy/H.323 endpoints
in your network
X8.7.1
X8.7 Installation Guide
for your VCS platform
VCS
3
Cisco TMS
15.2
TMS Installation and
Upgrade Guide 15.0
TMS
2a
10.5(3)SU3 also acceptable. Except
not recommended for multistreaming /
enhanced layouts.
X8.5.3 or X8.6 also acceptable.
27
Cisco CMR Premises Primary Deployment Guide - Unified CM
Upgrading the Solution Products - Existing Deployments
Table 5 Order to upgrade / install the products (continued)
Order Product
Version
Install guide
Software
download
4
See Solution Products and Required
Versions, page 13.
Upgrade/ set up
endpoints
Endpoints must be registered to
Unified CM (or to Cisco VCS in the
case of any legacy H.323 endpoints in
the network).
5
Cisco MCU, if used
4.5. x (latest)
■ MCU 5300 Series
Install Guide
MCU
■ MCU MSE 8510
Installation Guide
6
TelePresence Server
4.3. x (latest)
■ Cisco
TelePresence
Server on
Multiparty Media
820 Installation
Guide
TelePresence
Server
■ Cisco
TelePresence
Server 7010
Installation Guide
■ TelePresence
Server MSE 8710
Installation Guide
■ TelePresence
Server on Virtual
Machine
Installation Guide
■ TelePresence
Server on
Multiparty Media
310/320
Installation Guide
7
Cisco TMSPE
1.7
Install Java 8 before Cisco TMSPE
Cisco TMSPE
Deployment Guide
TMSPE
8
TelePresence
Conductor
XC4.2
Cisco TelePresence
Conductor Virtual
Machine Installation
Guide
Conductor
9
Cisco TMSXE, if used
5.2
Cisco TMSXE
Deployment Guide
TMSXE
Task 2: Verify New Versions in Existing Configuration
Verify that the new software runs satisfactorily on your existing solution configuration and that the network is
functioning as you expect.
28
Cisco CMR Premises Primary Deployment Guide - Unified CM
Upgrading the Solution Products - Existing Deployments
Task 3: Check Solution Release Notes
Check for any configuration requirements in the latest solution Release Notes for Release 7.0 on the CMR Premises
solution documentation page and action any necessary steps.
Task 4: Configure Conference Bridges, Conductor, and Call Control Device
Connect TelePresence Conductor to the conference bridges and the Unified CM, and configure for CMR Premises.
See Task 1: Connect Conductor to the Bridges and Unified CM, page 32 for instructions.
Task 5: Add Latest Normalization Scripts to Unified CM
Skip this task if you are upgrading from CMR Premises Release 4.0 or higher, and you already added the latest scripts
for that release.
Install the latest TelePresence normalization scripts on the SIP trunks. See Appendix 1: Adding the Unified CM
Normalization Scripts, page 87 for instructions.
Verify that the system is working as expected before you continue to the next step. We suggest testing some calls
across the trunks - that endpoints can dial into the conference bridges and the bridges can dial out to endpoints.
Task 6: Convert to SIP Early Offer
Skip this task if you are upgrading from CMR Premises Release 4.0 or higher and you already converted to Early Offer
for that release.
SIP Early Offer is recommended in all cases, and required for CMR Hybrid conferences and some third party services.
See Task 4: Configure the Unified CM for Early Offer, page 35 for instructions.
Task 7: Deploy the Cisco Expressway for Remote Access (Optional)
If you need participants outside of the company network to participate in the video conferences, deploy Cisco
Expressway-C and Cisco Expressway-E for the firewall traversal (if not already in place). See Task 5: Connect Unified
CM to Cisco Expressway or Cisco VCS, page 37 for instructions.
Verify that the system is working as expected before you continue. We suggest testing that calls can be placed to and
from remotely located endpoints. If applicable for your deployment, also test that Unified CM-managed endpoints can
call VCS-managed endpoints.
Task 8: Configure Cisco Expressway for Microsoft Lync (Optional)
If you need interoperability with Microsoft Lync, follow the instructions to configure Cisco Expressway in the latest
Cisco Expressway and Microsoft Lync Deployment Guide X8.7 at Expressway Configuration Guides page.
Task 9: Deploy Cisco VCS for H.323 Interworking (Optional)
For users with H.323 endpoints to participate in video conferences, add a Cisco VCS for those endpoints to register
to. See Task 5: Connect Unified CM to Cisco Expressway or Cisco VCS, page 37 for instructions.
Task 10: Configure TMS for Conductor Failover
This task applies if you use clustered Conductors. You can configure Cisco TMS to automatically transfer to a peer
Conductor node if the primary Conductor fails. See Configuring TMS Support for Two-Node Conductor Clusters, page
64 for instructions.
29
Cisco CMR Premises Primary Deployment Guide - Unified CM
Upgrading the Solution Products - Existing Deployments
Task 11: Set Up CMR Hybrid for WebEx Participation (Optional)
If you need to set up an integration with the CMR Hybrid service, see Using CMR Hybrid in Scheduled Conferences,
page 65 for instructions. After you set up the integration, you can optionally add WebEx meetings to Personal CMRs
(see Using CMR Hybrid with Personal CMRs, page 66).
Task 12: Verify ActiveControl and IX Protocol Configuration
1. Check that the iX protocol is configured correctly in the relevant solution components, as described in Using
ActiveControl, page 78. The iX protocol is a prerequisite for ActiveControl to endpoints.
2. This step applies if your CMR Premises network connects to Unified CM systems that run Version 8.x or earlier,
or to third-party networks. In such cases, to avoid unpredictable results you should disable the iX protocol on
all relevant trunks. This isolates iX traffic from external systems that do not support it. See Limiting
ActiveControl in External Connections, page 79 for instructions.
Note: The iX protocol is also a prerequisite for multistreaming video to endpoints, for enhanced layouts support.
Task 13: Standardize User Display Names
To ensure that the participant names displayed in conferences are consistent across the solution, we recommend
following the configuration steps in Appendix 2: Provisioning Display Names Across the Solution, page 89.
What Next?
Now go to the section Setting Up the Solution Products Ready for Conferencing, page 31.
30
Setting Up the Solution Products Ready for
Conferencing
By the end of this section, you should have CMR Premises installed on all of the solution products, with the products
configured to talk to each other and each conferencing method enabled.
Task 1: Connect Conductor to the Bridges and Unified CM
32
Task 2: Enable Multiparty Licensing (Recommended)
32
Task 3: Configure for Conferencing
33
Task 4: Configure the Unified CM for Early Offer
35
Task 5: Connect Unified CM to Cisco Expressway or Cisco VCS
37
Cisco Systems, Inc. www.cisco.com
31
Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Task 1: Connect Conductor to the Bridges and Unified CM
Before You Start
■ Cisco TelePresence Conductor must be installed according to the instructions in Cisco TelePresence
Conductor Virtual Machine Installation Guide.
■ In the solution, Conductor is deployed with its B2BUA. External policy service mode is not supported.
■ Unified CM must be installed and configured with a base configuration. Ensure connectivity by registering at
least three endpoints. Then check that they can all call each other with voice and video.
■ One or more conference bridges must be powered on and accessible to Conductor over HTTP/HTTPS and SIP
TLS. HTTPS is recommended in all cases and is required for Multiparty Licensing to work.
Process
1. Complete the following tasks in Cisco TelePresence Conductor with Cisco Unified CM Deployment Guide on
the Conductor Configuration Guides page:
— Configuring the Cisco TelePresence MCU Series (if applicable).
— Configuring the TelePresence Server.
— Configuring the TelePresence Conductor's general settings.
— Configuring the Unified CM's general settings.
Task 2: Enable Multiparty Licensing (Recommended)
Process
1. Log in to TelePresence Conductor.
2. Make sure there are no active calls on Conductor. Any active calls are ended when you enable Multiparty
Licensing.
3. Go to Maintenance > Option key.
4. Under Software option in the Add option key field, enter the option key for the Personal Multiparty (PMP) or
Shared Multiparty (SMP) licenses you have purchased.
5. Click Add option.
6. Repeat for any other PMP and SMP license keys you have purchased. License keys are additive. So for
example, two option keys for 100 Personal Multiparty licenses result in 200 Personal Multiparty licenses.
7. On the same page, under Multiparty Licensing, set Multiparty licensing for TelePresence Servers to
Enabled.
Result
You can now apply the Multiparty licenses to end users, as described in Managing Multiparty Licenses, page 60.
32
Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Task 3: Configure for Conferencing
The following tables explain how to configure the solution for each conferencing method that you want to support.
You may want to configure all, or just some of them:
■ Ad hoc
■ Personal CMR
■ Scheduled
■ Rendezvous
Step A: Ad Hoc Conferences
1. To support ad hoc conferences, complete these tasks in Cisco TelePresence Conductor with Cisco Unified
CM Deployment Guide on the Conductor Configuration Guides page:
— Configuring the TelePresence Conductor for ad hoc conferences.
— Configuring the Unified CM for ad hoc conferences.
Result:
— Conductor is configured with one or more Locations to support ad hoc conferences.
— A SIP trunk is established between Unified CM and Conductor for each Location for ad hoc calls.
— Locations in Conductor define the conference template to use for ad hoc conferences.
2. If you want to use any PMP licenses for ad hoc conferences, do the following:
— In Cisco TMSPE, enable Personal CMRs for each PMP license user group (see About Personal CMRs,
page 53)
— Ensure that Unified CM and Cisco TMSPE are using the same user base directory.
— In Unified CM, ensure that the endpoint used for ad hoc escalations is associated with the same user
defined in the Personal CMR. See the section Associate Devices to End User in Cisco Unified
Communications Manager Administration Guide (End User Setup chapter) at Cisco Unified
Communications Manager Maintain and Operate Guides page.
When a user initiates an ad hoc conference, Unified CM notifies the conference initiator's ID to Conductor,
which checks the Personal CMRs list for a matching user ID. If a Personal CMR with a PMP license is
defined for the user, the PMP license is used. If no matching user exists or the user has no PMP license, an
SMP license is used for the conference.
33
Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Step B: Personal CMR Conferences
To support Personal CMR conferences you need to configure at least one non-ad hoc Location and associated
SIP trunk on Conductor. To do this, complete the following tasks in Cisco TelePresence Conductor with Cisco
Unified CM Deployment Guide on the Conductor Configuration Guides page
1. Configuring the TelePresence Conductor for rendezvous conferences.
2. Configuring the Unified CM for rendezvous conferences.
Note: If you use Multiparty Licenses, no further configuration is required to support them for Personal CMR
conferencing.
Result:
■ Conductor is configured with Locations to support Personal CMR conferences.
■ A SIP trunk is established between Unified CM and Conductor for Personal CMR calls.
■ Personal CMR conferences rely on the dialed number/URI to determine the bridge used. Appropriate
configuration is needed in Conductor and Unified CM to ensure that the correct bridges are selected.
Further steps are needed later to actually switch on CMR Conferencing, as described in About Personal CMRs,
page 53.
Step C: Scheduled Conferences
1. Create dedicated conference templates and conference aliases on TelePresence Conductor. Cisco TMS
can then schedule against these conference templates and aliases. For instructions see How to Enable
Scheduled Conferencing, page 48.
Result:
— TelePresence Conductor is configured with Locations to support Personal CMR conferences, which are
required for scheduled conferences.
— A SIP trunk is established between Unified CM and TelePresence Conductor for scheduled calls.
— Scheduled conferences rely on the dialed number/URI to determine the bridge used. (Assuming that
TelePresence Conductor and Unified CM are configured as described above.)
2. To support PMP licenses with scheduled conferences, enable Personal CMRs as described in About
Personal CMRs, page 53.
If you have PMP licenses, you must enable Personal CMRs for each license user group. When a scheduled
conference starts, TelePresence Conductor looks through the list of Personal CMRs. If a Personal CMR with
a PMP license is defined for the user, the PMP license is used. If no matching user exists, an SMP license is
used.
Personal CMRs cannot be scheduled through Cisco TMS. The Personal CMR details can of course be added
to an invite for the participant to dial into the CMR.
34
Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Step D: Rendezvous Conferences
If you need to support rendezvous conferences, you manually configure them directly on TelePresence Conductor.
To do this, complete the following tasks in Cisco TelePresence Conductor with Cisco Unified CM Deployment
Guide on the Conductor Configuration Guides page
1. Configuring the TelePresence Conductor for rendezvous conferences.
2. Configuring the Unified CM for rendezvous conferences.
Result:
■ TelePresence Conductor is configured with Locations to support rendezvous conferences.
■ A SIP trunk is established between Unified CM and TelePresence Conductor for each Location for
rendezvous calls.
■ Rendezvous conferences rely on the dialed number/URI to determine the bridge used. Appropriate
configuration is needed in TelePresence Conductor and Unified CM to ensure that the correct bridges are
selected.
Task 4: Configure the Unified CM for Early Offer
Skip this task if you are upgrading from an existing CMR Premises Release 4.0 or later deployment and you already
converted to SIP Early Offer when you installed the release.
The default configuration for Unified CM trunks is Delayed Offer. We recommend that you configure outbound trunks
as Early Offer. This is recommended in all cases, and required in these cases:
■ If you support CMR Hybrid calls (WebEx participation), configure Early Offer for the SIP trunks between:
— TelePresence Conductor and Unified CM
— Unified CM and Cisco Expressway-C or Cisco VCS Control
■ For any other services that require Early Offer, such as Cisco WebEx and some third party conferencing
services, configure Early Offer from Cisco Unified Communications Manager endpoints to Cisco Expressway.
The entire path from the calling device to the service must be configured.
All trunks between the following CMR Premises elements should be enabled for Early Offer:
■ Unified CM to Cisco Expressway-C
■ Unified CM to Cisco VCS Control
■ Unified CM to TelePresence Conductor
■ Unified CM to Unified CM trunks which carry traffic originating from a TelePresence endpoint and any of the
network elements listed above should also be enabled for Early Offer. For example, in a call flow scenario of
EX90 >> UCM1 >> UCM2 >> Conductor >> TelePresence Server, the trunk between UCM1 >> UCM2 and the
trunk between UCM2 >> Conductor should be enabled for Early Offer.
For Cisco Unified Communications Manager Session Management Edition (Unified CM SME) clusters, you should
manually restrict the use of media termination point (MTP) resources by removing all MTP resources from each Unified
CM SME cluster.
Some specific points apply in various deployment scenarios:
35
Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Scenario 1. Configuring Early Offer in a single Unified CM system
TelePresence Conductor and conference bridges are connected to the Cisco Unified Communications Manager, with
Cisco Unified Communications Manager trunked to the Cisco Expressway. Endpoints are registered to the Cisco
Unified Communications Manager. In this scenario the following trunks must be configured for Early Offer:
■ Unified CM to Cisco Expressway-C.
■ Unified CM to the TelePresence Conductor.
Scenario 2. Configuring Early Offer in a multi-cluster system (TelePresence Conductor connected to Unified CM
SME)
A Cisco Unified Communications Manager SME cluster with one or more connected leaf Cisco Unified
Communications Manager clusters. The TelePresence Conductor and conference bridges are connected to the Cisco
Unified Communications Manager SME. The Cisco Unified Communications Manager SME is trunked to the Cisco
Expressway-C. In this scenario the following trunks must be configured for Early Offer:
■ Unified CM SME to Cisco Expressway-C.
■ Unified CM SME to the TelePresence Conductor.
Scenario 3. Configuring Early Offer in a multi-cluster system (TelePresence Conductor connected to leaf
clusters)
A Cisco Unified Communications Manager SME cluster with one or more connected leaf Cisco Unified
Communications Manager clusters. The TelePresence Conductor and conference bridges are connected to the leaf
cluster(s). A single trunk connects the Cisco Unified Communications Manager SME to the Cisco Expressway-C. In
this scenario the following trunks must be configured for Early Offer:
■ Unified CM SME to Cisco Expressway-C.
■ Leaf Unified CM clusters to the TelePresence Conductor.
■ Leaf Unified CM clusters to the Unified CM SME.
Process to Configure Early Offer (and Fallback to Delayed Offer) for SIP Trunks
1. For each trunk (SIP Profile), in the Early Offer support for voice and video calls dropdown select Best Effort
(no MTP inserted).
2. Remove all MTP resources from the following elements:
a. Unified CM SME clusters, in the case of Unified CM SME deployments.
b. All TelePresence endpoints on all Unified CM clusters.
3. For each trunk (SIP Trunk), set SIP Trunk DTMF Signaling Method to RFC 2833.
4. In the SIP Profile settings, enable the Accept Audio Codec Preference in Received Offer option on the
following elements:
a. All Unified CM SME SIP trunks (in the case of Unified CM SME deployments).
b. All SIP trunks that carry TelePresence calls on all Unified CM clusters.
Fallback to Delayed Offer
For outgoing calls, the default settings provide for automatic fallback to Delayed Offer in cases where no MTP
resource exists. Without fallback, issues may arise in areas of the network that are not configured for the solution. For
incoming calls, Early Offer is supported with no requirement for MTP resources.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Setting Up the Solution Products Ready for Conferencing
Task 5: Connect Unified CM to Cisco Expressway or Cisco VCS
Skip this task if you only use video conferencing within the local enterprise, with SIP endpoints. It's required if you use
Cisco Expressway (conference participants who are remote or Microsoft Lync 2013 users), or Cisco VCS
(participants from H.323-based networks or within the enterprise with H.323 endpoints).
Recommendations
■ Use Cisco Expressway if you have external and/or Microsoft Lync participants. Use Cisco VCS (the Cisco VCS
Control component) if you have H.323 participants.
■ From software Version X8.5.3 we recommend that you configure the default SIP TCP timeout value in the
Cisco Expressway / Cisco VCS as described in Recommended Best Practices, page 19.
■ If you want to apply media encryption to calls that egress the Expressway solution towards DNS discoverable
endpoints, we strongly recommend that you use the approach described in Recommended Best Practices,
page 19.
To connect the Unified CM and Cisco Expressway Series
If Cisco Expressway is not already set up with Unified CM, follow the step-by-step instructions in the Cisco
Expressway and CUCM via SIP Trunk Deployment Guide. These instructions walk you through:
■ Configuring Unified CM for a Cisco Expressway trunk.
■ Configuring Cisco Expressway routing.
■ Connecting Cisco Expressway to Unified CM using TLS.
To connect the Unified CM and Cisco VCS
If Cisco VCS is not already set up with Unified CM, follow the step-by-step instructions in the Cisco VCS and CUCM
(SIP Trunk) Deployment Guide. These instructions walk you through:
■ Enabling calls between endpoints registered on the Cisco VCS Control.
■ Enabling calls between endpoints registered on Unified CM.
■ Enabling endpoints registered on Unified CM to call endpoints registered on Cisco VCS Control.
■ Connecting Cisco VCS to Unified CM using TLS.
What Next?
CMR Premises is now installed on all the solution products, with each conferencing method enabled. The rest of this
guide describes how to do any of the following tasks, depending on your local requirements:
■ Managing Personal CMRs.
■ Managing scheduled conferences.
■ Configuring conference services, like cascading.
■ Configuring conference features, like Active Meeting Manager.
37
Virtual Deployments on Cisco Business Edition 6000 / 7000
You can deploy the solution as a virtualized application on the Cisco Business Edition 6000 (BE6000) or Cisco
Business Edition 7000 (BE7000) platforms.
Hardware and Sizing
The standard sizing and hardware guidelines for all Cisco Unified Communications (UC) applications on Unified CM
deployments apply:
■ http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines
■ http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware
Physical CPU cores must not be over-subscribed for UC virtual machines. One physical CPU core must equal one
virtual machine vCPU core.
You should enable hyperthreading on the CPU when available. But note the resulting logical cores do not change
standard UC app rules. The rules use one-to-one mapping of physical cores-to-vCPU, not logical cores-to-vCPU.
Details about running UC applications in a virtualized environment are available in
http://docwiki.cisco.com/wiki/Unified_Communications_in_a_Virtualized_Environment
The Virtual Machine Placement Tool on Cisco.com is available to assist with planning VM-to-physical server
placement. You can use it to quickly check what virtual machine configuration is appropriate for a given physical
server configuration.
Recommended Configuration
Many BE6000/BE7000 configurations are compatible with CMR Premises. The following configuration is the one that
we test for the solution. All elements must be running the required versions for CMR Premises (Solution Products and
Required Versions, page 13):
■ BE6000 Product ID BE6K-SW-9X10X-XU or BE7000 Product ID BE7K-SW-9X10X-XU
■ Cisco Business Edition 6000/7000 High Density or Cisco Business Edition 7000 Medium Density server (they
have two 8-core CPUs).
■ Hyperthreading enabled.
■ One-core virtualized Cisco TMS.
■ Two-core virtualized Cisco TelePresence Conductor (Select version).
■ Eight-core Cisco TelePresence Server on Virtual Machine conference bridge.
■ Optionally a physical Cisco Expressway for remote user access.
■ Unified CM for call control. You can run the call control on the remaining cores or on another BE6000/BE7000
unit.
Cisco Systems, Inc. www.cisco.com
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Virtual Deployments on Cisco Business Edition 6000 / 7000
Figure 5 Solution on BE6000/BE7000 (using a shared bridge for scheduled and non-scheduled conferences)
Scaling Up
This deployment can be scaled up by running additional vTS instances on further BE6000/BE7000 systems or by
adding dedicated hardware. Depending on their capacity requirements, scaled-up deployments may need either
Conductor Select or full capacity Conductor licenses.
Using a Dedicated Bridge for Scheduled Conferences
The default BE6000 and BE7000 configurations support only a single Cisco TelePresence Server on Virtual Machine
(vTS) conference bridge. This has implications if you want to use a dedicated bridge for scheduled conferences. In
this case the sole bridge will be available only for scheduled conferences. If you also want to support non-scheduled
conferences (Personal CMR / rendezvous, ad hoc) you need to use additional TelePresence Servers. The additional
units can be virtual machines or physical appliances.
Example Deployment
In this example the core conferencing elements are running on one BE6000/BE7000 unit and the Unified CM is
running on a second unit. By trunking an Expressway to the call controller the standard configuration can be extended
to support access by remote and mobile users.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Virtual Deployments on Cisco Business Edition 6000 / 7000
Figure 6 Example BE6000/BE7000 deployment
40
Managing Scheduled Conferencing
How Scheduling Works in the Solution
42
Limitations and Requirements for Scheduled Conferencing
44
Configurations for Scheduled Conferencing
45
How to Enable Scheduled Conferencing
48
Cisco Systems, Inc. www.cisco.com
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
How Scheduling Works in the Solution
The solution supports two scheduling methods:
■ Shared bridge. Our recommended method is to allow bridges to be shared for non-scheduled as well as
scheduled conferences.
■ Dedicated bridge. Alternatively you can deploy one or more bridges that are reserved just for scheduled
conferences. Each bridge is in a pool of its own, with or without a second dedicated bridge-and-pool
combination for backup.
Note: With shared bridges, although the system will reserve the correct meeting resources based on the booking, it is
possible for those resources to be over-subscribed for the meeting. For example if unexpected participants or
unscheduled rooms join the conference. Also, resources may be used up by non-scheduled conferences, without
Cisco TMS being aware of it.
Figure 7 Scheduling configurations
TelePresence Conductor and Cisco TMS Interaction
Setting up scheduling involves configuration tasks on both the TelePresence Conductor and on Cisco TMS. The
TelePresence Conductor configuration determines what conference resource information is passed to Cisco TMS.
The configuration for Cisco TMS determines how that information is used (such as conference priority and participant
numbers).
Alias pattern matching
Scheduling is coordinated between the TelePresence Conductor and Cisco TMS through alias pattern matching. The
Alias Pattern setting in the Cisco TMS alias must match the Incoming alias setting in the conference alias in
TelePresence Conductor (and the corresponding pattern on the call control device).
Cisco TMS sends its alias pattern to the TelePresence Conductor, which checks for a matching pattern in its
conference aliases. When TelePresence Conductor finds a match, it returns to Cisco TMS the Service Preference
settings and other relevant information associated with the matching conference alias.
Multiple conference aliases can share the same Service Preference.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
Service Preference and conference priority
The Service Preference on TelePresence Conductor is a key element in managing scheduling. Bridge resources can
optionally be reserved for scheduled conferences only (the dedicated bridge case). To do this:
1. "Mark" the relevant conference bridge pools in the TelePresence Conductor Service Preference (Pools to use
for scheduling option). Conductor only notifies TMS about the pools that are marked for scheduling.
2. Make sure that the relevant pool is only used in a single Service Preference, which is not used for nonscheduled conferencing.
3. Set Scheduled conference in the TelePresence Conductor template to Yes.
Managing the priority of Cisco TMS conference aliases (optional)
Cisco TMS assigns a conference alias automatically when it creates a conference. Optionally you can change the
variable part during booking, per individual conference. Cisco TMS first tries to use the alias that has the lowest
priority number assigned to it (the lower the priority number the higher the priority). If the capacity of that Service
Preference on Cisco TMS is used up, Cisco TMS selects the alias with the next lowest priority number on another
Service Preference, and so on.
Modeling tool
A Resource Cost Calculator tool is available in Cisco TMS from Systems > Navigator > Conductor > Service
Preferences. This can be helpful in planning your configuration.
IP Zones in Cisco TMS
Only the IP Zone of the TelePresence Conductor itself is relevant to Cisco TMS bookings, since TelePresence
Conductor is the entity that is scheduled. Individual IP Zones for different pools, Service Preferences, or conference
aliases in the TelePresence Conductor are not configured in Cisco TMS.
Conference Bridges in Cisco TMS
You can if you wish add TelePresence Conductor-managed conference bridges to Cisco TMS (the bridges are
automatically defined as non-bookable in Cisco TMS). This gives the following advantages:
■ Conference snapshots in the Cisco TMS Conference Control Center are available for Cisco TelePresence
MCU bridges.
■ Some reporting functionality. Calls are reported in Call Detail Records, but not tied to Cisco TMS conferences.
■ Health monitoring for the bridges.
Multiparty Licensing
If you have PMP licenses, you must enable Personal CMRs for each license user group. When a scheduled
conference starts, TelePresence Conductor looks through the list of Personal CMRs. If a Personal CMR with a PMP
license is defined for the user, the PMP license is used. If no matching user exists, an SMP license is used.
Cisco TMS has no information about the number of Multiparty licenses that are available on a particular TelePresence
Conductor. You need to monitor the alarms on TelePresence Conductor and tickets on Cisco TMS to check that you
are not exceeding the valid number of licenses.
More Information
■ Cisco TelePresence Management Suite Administrator Guide
■ Cisco TelePresence Conductor Administrator Guide
■ Cisco TelePresence Conductor API Guide
■ Cisco TelePresence Conductor with Unified Communications Manager Deployment Guide
■ Cisco TelePresence Conductor with Cisco TMS Deployment Guide
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Managing Scheduled Conferencing
Limitations and Requirements for Scheduled Conferencing
Limitations
Caution: If you use clustered TelePresence Conductors, be aware that for failover purposes, Cisco TMS only
recognizes one TelePresence Conductor node. If that cluster node should fail, the Cisco TMS scheduling service
and its CMR provisioning service will be out of service (until the TelePresence Conductor is brought back up or
Cisco TMS is updated to communicate with a different TelePresence Conductor in the cluster).
Unified CM's failover mechanism allows the remaining Conductor cluster members to receive calls for alreadyscheduled conferences (and Personal CMRs) providing Cisco TMS started the conference before the Conductor
failed. Ongoing conferences will continue, but participants dialed in through the failing Conductor are disconnected
after a time-out period. They need to dial back in to join the same conference.
Users cannot schedule meetings to their Personal CMRs via the Cisco TMSPE user portal. However, when they
schedule meetings through Microsoft Outlook, users can include their Personal CMR for the meeting simply by adding
the CMR alias to the “Location” field in the meeting invite.
If you deploy the CMR Hybrid service, and have TSP Audio from a TSP that uses the same bridge as the previous
scheduled conference, we recommend you turn off the auto-extend function in TMS.
TelePresence Conductor may wait up to 30 seconds before releasing resources between meetings. This may cause
denial of inbound and outbound calls for back-to-back meetings, and utilization spikes if participants repeatedly
leave and join a meeting.
Requirements
■ Ensure that the solution-level prerequisites and configuration process for CMR Premises are complete.
■ The solution requires the Cisco TMS management tool for scheduling. Conferences are not scheduled directly
on TelePresence Conductor.
■ Participants in a scheduled conference should not escalate to an ad hoc (instant/escalated) conference. This
causes a degraded conference experience for participants.
■ If you use dedicated conference bridges for scheduling, some additional points apply, as described in the next
section.
Requirements for Dedicated Bridge Scheduling
■ The bridge resources will only be used for scheduled conferencing (subject to correct configuration).
TelePresence Conductor supplies Cisco TMS with a list of just the pools that are "marked" for scheduling in
the Service Preference (Pools to use for scheduling option).
■ For additional resilience you can include one or more additional bridges / pools in the Service Preference used
for scheduling. These pools should not be marked for scheduling (so they are not reported to Cisco TMS) and
the additional bridges will only be used if the primary bridge becomes unavailable.
■ To avoid wasting resources we recommend that you disable cascading. Even though cascading cannot
physically happen, resources will still be reserved if cascading is enabled.
■ Although TelePresence Server resource optimization will occur, no benefit is gained when the primary
conference bridge is in use. Cisco TMS plans bridge usage ahead of actual usage, so the resources recovered
by optimization are not actually re-used. If you use backup bridges which are shared resources with nonscheduled conferences, the optimization will reduce the capacity needed on the shared backup bridge(s).
Note: When configuring conference bridge pools dedicated for scheduling, we recommend the following:
■ Give the conference bridge pool a name indicating that it should only be used for scheduled conferences.
■ Check that the pool is only used in a single Service Preference.
■ Check that the Service Preference is not used in a CMR or instant/escalated conference.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
Configurations for Scheduled Conferencing
Various configurations are possible to support scheduled conferencing in the solution. They are controlled by the
bridge pool and Service Preference settings in TelePresence Conductor.
Shared Bridges
This is the recommended shared-bridge approach, which allows other types of conferences as well as scheduled
conferences to run on the conference bridges:
Table 6 Deploying shared bridges for scheduling
Service
Preference
contains ...
Example Shared-use
1
bridges for
scheduled
and nonscheduled
conferences
Configuration
Advantages
Disadvantages
One or more
pools, shared
for scheduled
and nonscheduled
conferences.
Cascaded
conferencing
available (if
enabled).
Resource availability for scheduled conferences not
guaranteed (could be used up by non-scheduled
conferences). This risk can be reduced by using the
Capacity Adjustment setting in Cisco TMS to underallocate capacity below 100%. Only the specified
reduced percentage is made available to TMS for
scheduling conferences, rather than the actual
capacity.
All pools are
marked for
scheduling in
the
TelePresence
Conductor
Service
Preference and
reported to
Cisco TMS.
Targeted
management of
bridge resources.
Over time,
monitoring of use
patterns can
identify the most
appropriate pool
configuration.
We
recommend
enabling
cascading in
this scenario,
otherwise
conferences
may fail in
some
circumstances.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
Alternative Options (Dedicated Bridges)
If you want to reserve bridges for use just by scheduled conferences, this table provides examples of possible
approaches and their advantages and disadvantages:
Table 7 Deploying dedicated bridge(s) for scheduling
Service Preference
contains ...
Configuration
Advantages
Disadvantages
Example 2
Dedicated bridge for
scheduled
conferences.
Single pool, with a single
conference bridge.
Conference availability
is guaranteed, subject
to bridge failure (or full
capacity).
Uses one
conference
bridge
exclusively for
scheduling.
Example 3
■ Dedicated
bridge for
scheduled
conferences
■ Dedicated
backup bridge
Pool marked to be used for
scheduling in the
TelePresence Conductor
Service Preference. Pool is
reported to Cisco TMS in
capacity information
requests.
Two pools.
Both pools contain a single
conference bridge. The
second pool is used as a
backup if the bridge in the
highest priority pool fails.
Maximizes use of
resources, as Cisco
TMS will book ports until
the bridge is full.
As for Example 2, with
added benefit of
fallback in case of
bridge failure.
■ Dedicated
bridge for
scheduled
conferences
■ Shared-use
backup
bridges for
both
scheduled and
nonscheduled
conferences
Two or more pools.
Highest priority pool with
one bridge only, used for
scheduled conferences.
Other pools contain bridges
for both scheduled (as
backup) and non-scheduled
conferences.
Only the first pool is marked
for scheduling in the
TelePresence Conductor
Service Preference and
reported to Cisco TMS.
46
Uses two
conference
bridges
exclusively for
scheduling.
Consumes
backup
resources.
Only the first pool is marked
for scheduling in the
TelePresence Conductor
Service Preference and
reported to Cisco TMS.
Example 4
Cascaded
conferencing
does not occur:
to avoid wasting
resources,
cascading
should be
disabled.
To avoid wasting
resources,
cascading
should be
disabled.
As for Example 2, with
possible benefit of
fallback in case of
bridge failure if the other
pools have spare
capacity.
Uses one
conference
bridge
exclusively for
scheduling.
To avoid wasting
resources on the
dedicated
bridge,
cascading
should be
disabled.
Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
Table 7 Deploying dedicated bridge(s) for scheduling (continued)
Example 5
Service Preference
contains ...
■ Dedicated
bridges for
scheduled
conferences
■ Shared-use
backup
bridges for
both
scheduled and
nonscheduled
conferences
Configuration
Advantages
Disadvantages
Two or more pools.
As for Example 2, with
possible benefit of
fallback in case of
bridge failure and
overflow resource when
cascading is used in a
scheduled conference.
Uses conference
bridges
exclusively for
scheduling.
Highest priority pool with
two or more bridges, used
for scheduled
conferences. Cascading
enabled on the associated
conference template.
Other pools contain bridges
for both scheduled (as
backup and overflow) and
non-scheduled
conferences.
Only the first pool is marked
for scheduling in the
TelePresence Conductor
Service Preference and
reported to Cisco TMS.
47
Bridges in the backup
pools are used for
scheduling if:
■ A bridge in Pool 1
fails.
■ Cascading in
Pool 1 uses up
bridge resources
that Cisco TMS
expected to be
available for
scheduling.
If scheduled
conferences are
cascaded, they
may need
resources from a
shared-use pool.
Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
How to Enable Scheduled Conferencing
Before You Start
■ Check that the tasks in Limitations and Requirements for Scheduled Conferencing, page 44 are complete.
■ Review the best practice guidelines for Recommended Best Practices, page 19.
Process
Task 1: Add TelePresence Conductor to Cisco TMS
If you have not already done so, add each TelePresence Conductor that you plan to use for scheduling, as a system in
Cisco TMS, and associate each system with the appropriate zone. See the Cisco TMS context-sensitive help or Cisco
TelePresence Management Suite Administrator Guide at Cisco TelePresence Management Suite (TMS) Maintain and
Operate Guides page.
Note: If you use clustered TelePresence Conductors, add only one node per cluster to Cisco TMS.
Task 2: Define IP Zone for TelePresence Conductor in Cisco TMS
If you have not already done so, in Cisco TMS go to Administrative Tools > Locations > IP Zones and define an IP
zone for TelePresence Conductor.
Task 3: Configure conference bridge resources in TelePresence Conductor
In TelePresence Conductor, configure one or more conference bridge pools and Service Preferences for the
conference bridges to be used for scheduled conferences.
Various configurations are possible depending on the requirements of your organization. In particular, whether you
need to allocate dedicated resources just for scheduled conferences or if it is acceptable to share resources with
non-scheduled conferences (recommended).
Using dedicated bridges for scheduling
If you opt to use dedicated bridges for scheduled conferences, you must "mark" the relevant conference bridge pool
(s) for scheduling use. Do this on the Service Preference page in TelePresence Conductor.
Note: When configuring conference bridge pools dedicated for scheduling, we recommend the following:
■ Give the conference bridge pool a name indicating that it should only be used for scheduled conferences.
■ Check that the pool is only used in a single Service Preference.
■ Check that the Service Preference is not used in a CMR or instant/escalated conference.
Task 4: Allocate the TelePresence Conductor Location
Allocate the appropriate Location to each conference bridge pool defined in the previous task. Scheduled
conferences do not need a dedicated Location. Use the same Location that is assigned for rendezvous conferences.
Task 5: Configure conference templates in TelePresence Conductor
If a suitable conference template does not already exist in TelePresence Conductor, define one or more templates to
reflect your scheduled conferencing requirements.
In TelePresence Conductor, go to Conference configuration > Conference templates. Set Scheduled conference
to Yes.
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Managing Scheduled Conferencing
Task 6: Configure conference aliases in TelePresence Conductor
Define one or more TelePresence Conductor aliases to reflect your scheduled conferencing requirements.
In TelePresence Conductor, go to Conference configuration > Conference aliases.
These configuration requirements apply:
■ Personal CMRs provisioned through Cisco TMSPE cannot be used for scheduled conferences.
■ A dedicated conference alias is required for scheduled conferences. Do not use a conference alias that is
already allocated to non-scheduled conferences.
Figure 8 Example alias settings for Conductor
Task 7: Configure conference aliases in Cisco TMS
In Cisco TMS, go to Systems > Navigator > select the TelePresence Conductor > Aliases and select New.
The alias names do not have to match their corresponding conference aliases in TelePresence Conductor, but it may
be administratively convenient to use the same names.
Specify the Alias Pattern setting to match the Incoming alias setting for the corresponding conference alias in
TelePresence Conductor. (Unlike the TelePresence Conductor the pattern is not specified as a regular expression.)
Note: Cisco TMS aliases are assigned dynamically by TMS when it creates conferences, and can be manually
modified.
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Managing Scheduled Conferencing
Figure 9 Example alias settings for Cisco TMS
Task 8: Edit Service Preferences in Cisco TMS (optional)
Unlike conference aliases, Cisco TMS automatically creates its Service Preferences. Values are populated from the
Service Preference in TelePresence Conductor that is associated with the relevant alias pattern. To optionally
change Service Preference settings, in Cisco TMS go to Systems > Navigator > Conductor > Service Preferences
and select Edit.
TelePresence Conductor reports the total capacity of a Service Preference to Cisco TMS. Unless you use a single,
dedicated bridge for scheduling, you may want to change the Capacity Adjustment setting from its default value of
100% and monitor the effect. This setting specifies what percentage of the total capacity will be available to Cisco
TMS for scheduling conferences with this Service Preference.
If you set a value over 100% then TMS allows conferences to be scheduled beyond the potential real-life capacity. If
you set 120% for example, TMS adjusts its (logical) resources available for scheduling upwards by 20%. Overallocating capacity (greater than 100%) might be a good idea if scheduling patterns and actual usage indicate
significant idle resources, even when all resources are booked.
Examples
You might want to set the Capacity Adjustment to greater than 100 if:
■ You use cascades, and meetings tend not to cascade frequently. This could offset the potential for cascade
resources to be reserved, but not actually used.
■ You use resource optimization for the bridges. Cisco TMS does not take optimization into account for
resources that are dedicated just for scheduled conference use. Depending on the mix of endpoints involved,
the endpoints may not actually use all of the resources that get allocated to them via the Conductor template
settings. Over-allocating capacity may offset the potential for resources to be reserved but not actually used,
if the capacity initially booked by TMS is greater than the resources actually used after optimization frees up
initial resources.
Over-allocating capacity clearly increases the risk that resources will be insufficient to support all participants. To
minimize that risk you could use a reserve bridge pool that isn't marked for scheduling, which oversubscribed
conferences can flow into.
You might want to set the Capacity Adjustment to less than 100 in the following cases:
■ Generally with shared bridges for scheduled and non-scheduled conferences, since under-allocating
capacity can minimize the risk of people being unable to join due to insufficient resources.
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Cisco CMR Premises Primary Deployment Guide - Unified CM
Managing Scheduled Conferencing
■ If meetings tend to get bigger than predicted (where invites are being forwarded or uninvited participants try to
join).
Task 9: Add conference bridges in Cisco TMS (optional)
If you want to do so, there are some advantages in optionally configuring TelePresence Conductor-managed
conference bridges in Cisco TMS. See Conference Bridges in Cisco TMS, page 43
Task 10: Configure TelePresence Conductor settings in Cisco TMS
In Cisco TMS, go to Systems > Navigator > select the TelePresence Conductor > Settings > Edit Settings.
In TMS Scheduling Settings, select the booking and dialing options for the TelePresence Conductor.
1. Do not enable H.323 dialing in either direction.
2. Do enable SIP URI dialing.
3. Optionally, go to Extended Settings to configure customized conference ID ranges with a specific number
range and step value.
Task 11: Schedule the conferences
Note: This guide describes the Cisco TMS Booking > New Conference method to schedule conferences. Other
methods available include Smart Scheduler through Cisco TMSPE, Microsoft Outlook through Cisco TMSXE, the
Cisco TelePresence Management Suite Extension Booking API (Cisco TMSBA), and the Cisco TMS Booking API for
customer groupware scheduling.
In Cisco TMS go to Booking > New Conference and define appropriate settings for the conference:
1. Use the Basic Settings to define a conference title, connection method, conference owner, start and end
time, Cisco WebEx options, and options for recurrence.
2. Further options are available in the Advanced Settings area.
3. Use the Participants tab to add users and endpoints to the conference.
When you save a conference, dial-in numbers for the conference are distributed via email to the organizer and/or
participants. Updated numbers are distributed if you subsequently update a conference.
More Information
■ Cisco TelePresence Management Suite Administrator Guide
■ Cisco TelePresence Conductor Administrator Guide
■ Cisco TelePresence Conductor API Guide
■ Cisco TelePresence Conductor with Unified Communications Manager Deployment Guide
■ Cisco TelePresence Conductor with Cisco TMS Deployment Guide
51
Managing Personal CMR Conferencing
About Personal CMRs
53
Enabling Personal CMRs - Workflow Summary
54
Enabling Personal CMRs - Process
55
Using Host and Guest Roles in Personal CMRs
58
Cisco Systems, Inc. www.cisco.com
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Managing Personal CMR Conferencing
About Personal CMRs
The primary function of Personal Collaboration Meeting Rooms (CMRs) is to provide virtual rooms for users to host
meetings and collaborate with others. Using Cisco TMSPE, administrators provision Personal CMRs on TelePresence
Conductor for groups of users. Users can then activate and personalize their own CMR through a user portal.
Role of Personal CMRs in Multiparty Licensing
If you use Multiparty Licensing, then Personal CMRs have a secondary function. For deployments with a mix of
Personal Multiparty (PMP) and Shared Multiparty (SMP) licenses they allow administrators to define whether each
user is allocated a PMP or an SMP license (defined via the user group). This mechanism is used for all conference
types, including ad hoc and scheduled conferences, not just for CMR conferences.
■ If a user does not have a Personal CMR, they consume SMP licenses for any scheduled or ad hoc conferences
they initiate.
■ If a user has a Personal CMR, they consume a PMP license if the Multiparty Licensing Mode value for the
CMR template is left to default (Personal Multiparty). Their PMP license is used for any CMR, scheduled, or ad
hoc conferences they initiate. (Except for ad hoc conferences initiated from somewhere other than the user's
personal video device—like a meeting room—when an SMP license is used.)
■ If a user has a Personal CMR, and the Multiparty Licensing Mode value is changed to Shared Multiparty, they
consume SMP licenses for their conferences.
If you don't want a user to consume SMP licenses for their conferences and the user does not already have a
Personal CMR, you need to provision a Personal CMR with the default licensing mode (Personal Multiparty). If the
user has a Personal CMR then no action is needed unless you previously changed the default licensing mode.
Note: Users without a PMP license who initiate back-to-back conferences will consume two SMP licenses if the first
conference overlaps the second. Either by running long, or by the second conference starting five minutes early when
the Allow Early Join feature is enabled on Cisco TMS.
Table 8 License summary
Endpoint in use
Does user have PMP?
Then user consumes...
Any
No
SMP
User's personal endpoint
Yes
PMP
Other endpoint - for scheduled or CMR
Yes
PMP
Other endpoint - for ad hoc
Yes
SMP
For details about administrator tasks for Multiparty Licenses, see Managing Multiparty Licenses, page 60.
Scheduling with Personal CMRs
Users cannot schedule meetings to their Personal CMRs via the Cisco TMSPE user portal. However, when they
schedule meetings through Microsoft Outlook they can include their Personal CMR for the meeting simply by adding
the CMR alias to the “Location” field in the meeting invite.
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Enabling Personal CMRs - Workflow Summary
To enable Personal CMRs, you define an API-enabled User on each TelePresence Conductor or cluster. Then in
Cisco TMSPE you add the TelePresence Conductor User, create one or more CMR templates to specify the base dial
plan for CMR URIs and numeric aliases, and apply the templates to Active Directory user groups. Active Directory
users are regularly synchronized with Cisco TMS. After synchronizing, TMS emails the CMR details to the affected
users so they can activate their CMRs. The CMR is created on TelePresence Conductor when the user activates it.
Detailed configuration steps are in the process below.
When a Personal CMR is created, Cisco TMSPE applies the settings in the CMR template associated with the user's
group, creates the room on TelePresence Conductor, and emails the user. No further interaction is needed from you
as the administrator.
Figure 10 Workflow for Personal CMRs
The CMR template corresponds to a conference template and a conference alias on TelePresence Conductor. CMRs
created by using Cisco TMSPE cannot be modified through the TelePresence Conductor web user interface.
Conference templates and aliases created by using TelePresence Conductor cannot be modified through Cisco
TMSPE.
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Enabling Personal CMRs - Process
Task 1: Create a TelePresence Conductor User with API Access
In TelePresence Conductor, go to Users > Administrator accounts and create a User with the following attributes:
■ Access level: Read-write
■ Web access: No
■ API access: Yes
■ State: Enabled
Task 2: Add the TelePresence Conductor API User to Cisco TMSPE
1. In Cisco TMS, go to Systems > Provisioning > Users (to access Cisco TMSPE).
2. Click TelePresence Conductor Settings.
3. Click Add New.
4. In the TelePresence Conductor Configuration dialog add the TelePresence Conductor details and user
credentials:
— Hostname/IP: Hostname or IP address of the TelePresence Conductor.
— Port: Port to connect on (default is HTTPS on port 443).
— Username / Password: The credentials for the Conductor user that you created in the previous step.
— Domain: TelePresence Conductor will append this domain for all numeric aliases created through Cisco
TMSPE.
5. Click Save.
Task 3: Enable WebEx for Personal CMRs (Optional)
If you have CMR Hybrid, you can optionally enable it in Personal CMRs to allow joint participation by Cisco WebEx and
TelePresence users. You can do this as a separate task later, as described in Using CMR Hybrid with Personal CMRs,
page 66, and regenerate the CMRs at that point. Or you can do it now, before you define the CMRs.
1. In Cisco TMS, go to Administrative Tools > Configuration > Provisioning Extension Settings (to access Cisco
TMSPE).
2. Under Collaboration Meeting Room, set Allow WebEx Connections to Yes.
3. Click Save.
If you do it now, remember to check Include WebEx when you create the CMR templates in the next step.
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Task 4: Create CMR Templates
1. In Cisco TMS, go to Systems > Provisioning > Users (to access Cisco TMSPE).
2. Under Collaboration Meeting Room Templates, create one or more templates as required.
— If this CMR template is for users with a PMP license, set Multiparty License Mode to Personal Multiparty on
the CMR Template.
— The SIP Alias Pattern specifies the URI pattern that users can dial to connect into the CMR. The Numeric
Alias Pattern optionally specifies numeric dialing in addition, which can be based on number ranges or on
regex patterns (Office Phone or Mobile Phone in Active Directory).
— Check Include WebEx if you have CMR Hybrid and want to allow WebEx users to access the room.
— You can also specify whether the CMR owner can distinguish between host and guest roles (see Using Host
and Guest Roles in Personal CMRs, page 58).
Task 5: Apply the CMR Templates to Groups
In Cisco TMS, go to Systems > Provisioning > Users (to access Cisco TMSPE). Choose the relevant group, then
select the button for the required template in the Active column.
Task 6: Enable Monitoring for Personal CMRs
If you want to enable monitoring, add the TelePresence Conductor to Cisco TMS. You must do this even though
TelePresence Conductor has been added to Cisco TMSPE.
See the Cisco TMS context-sensitive help or Cisco TelePresence Management Suite Administrator Guide at Cisco
TelePresence Management Suite (TMS) Maintain and Operate Guides page.
Task 7: Wait for Personal CMRs to Synchronize or Manually Synchronize CMRs
Cisco TMSPE automatically synchronizes all Personal CMRs once per day. You can either wait for the
synchronization to occur or (if you want to use the Personal CMRs or PMP licenses straight away) you can manually
synchronize the CMRs, as described here.
If you are upgrading an existing system and you want to manually synchronize, take care to do the synchronization at
a time when it will have minimum impact on existing CMR users.
1. In Cisco TMS, go to Systems > Provisioning > Users (to access Cisco TMSPE).
2. Under Collaboration Meeting Room Templates, click TelePresence Conductor Settings.
3. Find the relevant TelePresence Conductor and click its associated
icon. The icon is on the right-hand
side (with a tool-tip labeled 'TelePresence Conductor Multiparty Licensing').
4. Click Synchronize Now.
You have now completed all tasks to enable CMR conferencing. Assuming you have completed the relevant tasks in
Task 1: Connect Conductor to the Bridges and Unified CM, page 32, you can now use the following conference
methods:
■ Personal CMRs
■ Ad hoc conferences using PMP licenses or SMP licenses
■ Scheduled conferences using PMP licences or SMP licenses
Task 8: Users Can Now Activate Their CMRs
This step does not involve the administrator. When the synchronization completes, Cisco TMS notifies the affected
users by email that their Personal CMRs are available. Users can now activate and customize their CMRs through the
Cisco TMSPE User Portal. When a user activates their CMR, it is created on TelePresence Conductor.
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More Information
For guidance about subsequent administrator-level changes to Personal CMR configurations, see Managing
Administration Changes to Personal CMRs, page 62.
For details about the TelePresence Conductor Provisioning API, see Cisco TelePresence Conductor Product
Programming Reference Guide at Cisco TelePresence Conductor Programming Guides page.
For details about CMR configuration settings, see "Deploying Collaboration Meeting Rooms" in Cisco TelePresence
Management Suite Provisioning Extension with Cisco Unified CM Deployment Guide at Cisco TelePresence
Management Suite (TMS) Configuration Guides page.
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Using Host and Guest Roles in Personal CMRs
When creating a template for Collaboration Meeting Rooms, the administrator can choose whether or not the
CMR owner will be able to distinguish between host and guest participants.
Host Privileges
The participant or participants connecting to a CMR as a host can connect at any time regardless of whether there
are other participants in the room.
A PIN may be required for them to join, depending on the configurations made by the administrator and the CMR
owner.
Depending on the bridge used, participants connecting as guests may be required to wait until a host joins the
meeting before they will be allowed into the CMR.
■ Cisco TelePresence MCU Series: guests must always wait for a host to join.
■ TelePresence Server: the policy is determined by the Guest Lobby setting of the CMR.
Process for Enabling the Guest Role in a CMR
On the template of the CMR:
■ Check Allow Guest Role.
To make the guest role optional to CMR owners, you must leave the host PIN requirement as 0 (optional).
■ Select whether to enable Guest Lobby, which means guests must wait in the lobby unless at least one host is
present in the CMR. When a conference is initiated, automatic dial out is initiated for all the favorite endpoints
that are part of the conference. In this case, the favorite participant will join the conference first and then
subsequently all the remaining participants in the lobby will join the conference.
This setting will apply to all rooms based on the template and is not configurable for the CMR owner.
When the guest role is allowed:
■ The guest role will only be used if the administrator or CMR owner set a PIN requirement for the host.
If no PIN is set for the host, everyone is allowed into the CMR automatically with host permissions.
■ If a PIN is set for the host, but not for the guests, guests will be asked to press # to connect to the CMR.
■ You can only have a PIN requirement for the guest if there is also a PIN requirement for the host.
Process for Disabling the Guest Role in a CMR
To make all participants have the same PIN requirements and the same privileges, uncheck Allow Guest Role on the
CMR template.
When the guest role is not allowed, all participants are treated as hosts and can connect at any time regardless of
whether there are other participants in the room. 58
Configuring Conference Services
Managing Multiparty Licenses
60
Managing Administration Changes to Personal CMRs
62
Configuring TMS Support for Two-Node Conductor Clusters
64
Using CMR Hybrid in Scheduled Conferences
65
Using CMR Hybrid with Personal CMRs
66
Setting Up Cascading for Large-Scale or Critical Meetings
67
Localizing and Customizing the Solution
69
Cisco Systems, Inc. www.cisco.com
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Configuring Conference Services
Managing Multiparty Licenses
This section applies if you have TelePresence Server conference bridges and use Multiparty Licensing. In this case
you administer licenses centrally on the Cisco TelePresence Conductor instead of loading screen licenses onto the
bridges.
Requirements for Multiparty Licensing
■ Cisco TelePresence Server conference bridges, with software version 4.2 or later and running in remotely
managed mode.
■ TelePresence Conductor, with software version XC4.0 or later.
■ All connections between TelePresence Conductor and the TelePresence Servers must use HTTPS.
■ Cisco TMSPE, with software version 1.5 or later. Cisco TMSPE is not required if you only use SMP licenses,
although we recommend it to allow users to have a vanity URI/number.
■ PMP licenses are associated with users for ad hoc, Personal CMR and scheduled conferences, after the
Personal CMRs have been configured in Cisco TMSPE.
Licenses on Clustered Conductors
The licenses (option keys) can be installed on any node in a clustered Conductor configuration. If the node fails, the
option keys remain valid for 30 days.
Installing the Licenses and Enabling Multiparty Licensing
You enable Multiparty Licensing through TelePresence Conductor, by applying the purchased licenses to Conductor
and switching on the Multiparty Licensing option:
1. Have the option key code(s) for the purchased licenses available. (Option keys are obtained by registering the
Product Authorization Key (PAK) from the sales order, at http://www.cisco.com/go/license)
2. In TelePresence Conductor, go to Maintenance > Options.
3. Paste the first option key code into the Add option key field.
4. Click Add option.
5. Repeat if you have further licenses/option key codes.
6. Set Multiparty Licensing for TelePresence Servers to Enabled.
Applying Licenses to Users
If you have a mix of Shared Multiparty (SMP) and Personal Multiparty (PMP) licenses, you can define whether each
user in a particular user group should be allocated a PMP or an SMP license. Users consume a Shared Multiparty
(SMP) license for their conferences, unless they have a Personal CMR provisioned and the Personal CMR specifies
Personal Multiparty (PMP) licensing mode (the default). You should do this when you set up the Personal CMRs. See
About Personal CMRs, page 53
To check what license type is in use for a given user group:
1. In Cisco TMS, go to Systems > Provisioning > Users.
2. Under Collaboration Meeting Room Templates, select the template concerned.
3. The Multiparty License Mode drop-down determines what licensing mode is applied for the user groups with
this template assigned.
Changing the Licensing Mode
Caution: This process relates only to changing the licensing mode. Other changes to templates are potentially
disruptive and need pre-planning, as described in Managing Administration Changes to Personal CMRs, page 62.
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To change the licensing mode for a given user group:
1. Check that sufficient PMP or SMP licenses (as appropriate) are available to support the change.
2. In Cisco TMS, go to Systems > Provisioning > Users.
3. Under Collaboration Meeting Room Templates, select the template concerned.
4. Set the Multiparty License Mode drop-down as required. To apply PMP licenses to users, select Personal
Multiparty.
5. Click Save.
6. The counter next to Check sync status indicates if CMRs are now out of sync with the modified template.
That is, the number of CMRs that use this template and have had rooms configured. Click Regenerate CMRs
to synchronize the change on TelePresence Conductor and remove the warning.
7. The licensing change will not take effect until after the automatic daily CMR synchronization by Cisco TMSPE.
Optionally you can synchronize manually for immediate effect (see next task).
Manually Synchronizing Licenses (via Personal CMRs)
Personal Multiparty (PMP) licenses are automatically synchronized by Cisco TMSPE's daily synch of the associated
Personal CMRs. You can synchronize manually if you want to use PMP licenses, or change the licensing mode,
straight away:
1. We recommend that you synchronize during a maintenance window, or at least avoid doing it in peak hours.
2. In Cisco TMS, go to Systems > Provisioning > Users.
3. Under Collaboration Meeting Room Templates, click TelePresence Conductor Settings.
4. Find the relevant TelePresence Conductor and click its associated
icon. The icon is on the right-hand
side (with a tool-tip labeled 'TelePresence Conductor Multiparty Licensing').
5. Click Synchronize Now.
Monitoring License Use
You can view how many licenses are installed, how many PMP licenses are assigned to users, and the peak usage of
SMP licenses in the last 60 days:
In TelePresence Conductor go to Status > Multiparty licenses.
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Managing Administration Changes to Personal CMRs
This section explains how to make administrator-level changes to the Personal CMR configuration in your
deployment.
Before You Start
Caution: Some changes will impact CMRs and may cause disruption to users.
We strongly recommend that administrators fine-tune templates as much as possible before applying them to groups
and allowing users to create their own CMRs.
If you need to make changes to templates after making CMRs available to users, we recommend using maintenance
windows or advising users in advance when they should avoid creating or changing CMRs. Where appropriate notify
users about the likely impact of the changes.
Process
Task
Instructions
Modifying
template
settings
You can change the settings for a template that has already been assigned to a group. The
changes will impact the available CMR settings in the affected group(s).
1. In Cisco TMS, go to Systems > Provisioning > Users > Collaboration Meeting Room
Templates.
2. In the template list, click the pencil icon next to the required template, make the changes
and click Save. Repeat as necessary for any other templates that need modifying.
3. The counter next to Check sync status indicates how many CMRs are out of sync with
the modified templates. Click Regenerate CMRs to synchronize the change on
TelePresence Conductor.
The SIP Alias Pattern will always regenerate. The Numeric Alias Pattern never
regenerates once it is set on a CMR.
If the template changes make the PIN policy stricter, Cisco TMSPE generates a new PIN
for any non-compliant CMRs when the changes are synchronized (PINs are generated
for all CMRs that do not meet the new criteria).
Removing CMR
entitlement
Set the CMR template for the group to None. This removes CMR capabilities from the users in
that group.
Note: To set sub-groups to None, the parent root group must be set to None.
1. In Cisco TMS, go to Systems > Provisioning > Users
2. Select the relevant group.
3. Under Collaboration Meeting Room Templates, click None in the Active column.
4. In the Change Template for Group popup, click Yes.
Selecting a
different
template for a
group
1. In Cisco TMS, go to Systems > Provisioning > Users
2. For the relevant group, select the button for the required template in the Active column.
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Deleting
templates
1. In Cisco TMS, go to Systems > Provisioning > Users > Collaboration Meeting Room
Templates
2. Click the red deletion icon next to the template name in the list. You cannot delete a
template that is associated with an existing CMR.
Deleting users
If you delete a user from the user base, the user's CMR is automatically deleted.
Moving users
between groups
If a user's group changes in the user base (normally due to changes in Active Directory) their
assigned CMR template will also change if the new group has a different template.
Cisco TMSPE will register the change during the next health check. Or you can run a health
check manually from the Provisioning Extension Diagnostics page (Run Health Check).
The user's CMR will be displayed as out of sync. To synchronize, click Regenerate CMRs to
have the change reflected on TelePresence Conductor.
Manually
synchronizing all
Personal CMRs
If you make changes to Personal CMRs and you want to use the Personal CMRs or PMP licenses
straight away, you can synchronize them manually. To do this:
1. In Cisco TMS, go to Systems > Provisioning > Users.
2. Under Collaboration Meeting Room Templates, click TelePresence Conductor
Settings.
3. In the dialog window that opens, find the relevant TelePresence Conductor and click the
icon for it. The icon is on the right-hand side (with a tool-tip labeled 'TelePresence
Conductor Multiparty Licensing').
4. In the dialog window that opens, click Synchronize Now.
More Information
For details about the TelePresence Conductor Provisioning API, see Cisco TelePresence Conductor Product
Programming Reference Guide at Cisco TelePresence Conductor Programming Guides page.
For details about CMR configuration settings, see "Deploying Collaboration Meeting Rooms" in Cisco TelePresence
Management Suite Provisioning Extension with Cisco Unified CM Deployment Guide at Cisco TelePresence
Management Suite (TMS) Configuration Guides page.
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Configuring TMS Support for Two-Node Conductor Clusters
This feature applies if you use two-node clustered TelePresence Conductors (three nodes are not supported). You
can configure Cisco TMS to automatically switch over to the subordinate Conductor if the primary Conductor node
fails. TMS monitors the status of the primary node through a mix of polling and feedback requests. Failover happens
only while the primary node is down, and TMS reroutes to the primary Conductor when it's available again.
While the primary node is down you can continue to schedule meetings as normal, without any manual intervention
on the TMS. Some Conference Control Center functions are also available. If the primary node is still down at the
scheduled start time, TMS switches the meeting to the subordinate node. Note that TMS does not display the
subordinate node as an available bridge for booking. Conductor cluster behavior remains unchanged - calls may drop
and have to dial back into their meetings, and some services may be temporarily unavailable during the cluster’s
recovery from a node failure.
Cisco TMSPE and its associated functions do not failover.
All failover operations are logged (see TMS Logging for Conductor Failover, page 86).
The "primary Conductor" is mainly a concept in TMS rather than Conductor. TMS designates a specific Conductor
node in any cluster as the primary Conductor. TMS will always use this node (or revert to it after a node failure) in
preference to the subordinate node in the cluster.
Subject to proper configuration of the cluster in TelePresence Conductor, TMS automatically knows which
Conductors are present in a cluster. However, you do need to manually add each Conductor in the cluster as a
system in TMS.
Before You Start
The cluster must already be configured in TelePresence Conductor.
Please review the Release Notes on the CMR Premises solution documentation listing page before you use this
feature.
We recommend using the same Conductor for Cisco TMSPE, and as the primary Conductor in Cisco TMS.
TMS automatically designates the primary node, as the Conductor with at least one conference bridge and an alias
defined. (TMS only ever adds bridges to one Conductor in the cluster.)
The TMS Systems > Navigator page for Conductor systems displays the TelePresence Conductor and Conference
Bridges tabs only for the primary node, not for the subordinate node.
The Clustering tab on the Systems > Navigator page lists the peers in a cluster, and their status. If the nodes are
reachable and TMS can communicate with them normally, the status is OK. Otherwise the status is Inaccessible.
Process to Configure TMS
This is a summary of the steps in TMS. Detailed instructions are available in the Cisco TelePresence Management
Suite Administrator Guide on the TMS Maintain and Operate Guides page.
1. Add the primary TelePresence Conductor as a system in TMS.
2. Configure an alias for the primary Conductor.
3. Add the conference bridges for the primary Conductor.
4. Add the subordinate Conductor as a system in TMS.
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Configuring Conference Services
Using CMR Hybrid in Scheduled Conferences
This section describes how to enable CMR Hybrid for scheduled conferences in a CMR Premises deployment, for
participation by Cisco WebEx and TelePresence users.
Before You Start
■ The standard requirements for enabling scheduled conferences apply.
■ SIP Early Offer messaging is required as described in the Early Offer section.
Process
Task 1: Configure TelePresence Applications for Cisco WebEx Support
If not already done, complete the first-time configuration steps in Cisco Collaboration Meeting Rooms (CMR) Hybrid
Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides listing page so that
your Cisco TelePresence applications are enabled for Cisco WebEx-to-Cisco TelePresence interoperability. Detailed
instructions and a first-time configuration checklist are provided in that guide.
Task 2: Configure Cisco WebEx Site Administration
If not already done, after the first-time configuration steps in Task 1 are complete you need to set up Cisco WebEx
site administration, as described in Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the
Cisco TelePresence Management Suite (TMS) Configuration Guides listing page.
Task 3: Book the Conferences (Users)
Now users can book conferences.
In Cisco TMS, go to Booking > New Conference and complete the relevant fields on the Basic Settings tab. Make
sure Include WebEx Conference is checked and optionally create a WebEx Meeting Password.
When you save a conference, Cisco TMS emails you the meeting details with WebEx and TelePresence dial-in
information. Depending on your site configuration you may also get emails from WebEx.
For details, see the chapter about scheduling CMR Hybrid meetings in Cisco TMS in Cisco Collaboration Meeting
Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides
listing page.
Task 4: Forward the Meeting Details (Users)
Forward the meeting email issued in the previous step to the conference participants.
More Information
■ For detailed information about Cisco TMS settings, see the context-sensitive help for Cisco TMS or Cisco
TelePresence Management Suite Administrator Guideon the Cisco TelePresence Management Suite (TMS)
Maintain and Operate Guides listing page.
■ For detailed configuration steps to enable this feature, see Cisco Collaboration Meeting Rooms (CMR) Hybrid
Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides listing page.
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Using CMR Hybrid with Personal CMRs
If you have deployed CMR Hybrid, you can include WebEx in CMRs so that users may connect using either
TelePresence or WebEx.
When enabled through the Collaboration Meeting Room template, a Create WebEx Connection button will appear on
each user's CMR page on the TelePresence User Portal. The button allows the user to create a temporary WebEx
connection for their CMR.
As the connection is temporary and will eventually time out, the portal page advises users to create the connection
and distribute the WebEx details shortly before the meeting starts.
Before You Start
Before you can enable WebEx in CMRs:
■ CMR Hybrid must be deployed. See Cisco Collaboration Meeting Rooms Hybrid Configuration Guide for details
and instructions.
■ The owner of each CMR must be a registered WebEx user associated with a current WebEx site with their own
username and password. Otherwise, the Create WebEx Connection button will not appear for the user.
■ If planning to change an existing template, read Managing Administration Changes to Personal CMRs, page
62.
■ To prevent potential toll fraud issues, we recommend disabling Call-back teleconferencing on the WebEx site
that is used for CMRs.
Process
You must enable WebEx for CMR before you can include the feature in one or more templates:
1. In Cisco TMS, go to Administrative Tools > Configuration > Provisioning Extension Settings.
2. Under Collaboration Meeting Room, set Allow WebEx Connections to Yes.
3. Go to Systems > Provisioning > Users.
4. Select an existing template for editing or create a new template.
5. Check Include WebEx.
6. Click Save.
7. Click Regenerate CMRs.
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Configuring Conference Services
Setting Up Cascading for Large-Scale or Critical Meetings
Within the local CMR Premises enterprise network, larger conferences that exceed the capacity of a single
conference bridge can be cascaded (distributed) across one or more additional bridges. The bridges must be routable
with each other and with TelePresence Conductor.
Before You Start
In the case of cascading for scheduled conferences, the standard requirements for enabling scheduled conferences
apply (see How to Enable Scheduled Conferencing, page 48).
■ Cascading is not supported from one conference bridge to another bridge that is outside the boundaries of the
local enterprise network.
■ Multistream video is not available over cascade links.
■ Cascading is not supported from a TelePresence Server bridge to an MCU, or from an MCU to a TelePresence
Server.
■ On cascade-enabled conferences, cascading resources are reserved from the start of the conference based
on the configured maximum number of cascades. The resources are reserved whether or not they are actually
used.
For this reason, we recommend using the cascade option sparingly. Typically for large-scale meetings or for
Personal CMR / rendezvous conferences used by VIP personnel.
■ You should not enable cascading if it is critical to have certainty about resource availability. Such as a
conference bridge that is reserved for scheduled conferences only.
■ Cascade links share only a single screen of video between TelePresence Servers.
Process for CMR Conferences
Note: This process uses the Cisco TMSPE provisioning extension of Cisco TMS. If your deployment does not use
Cisco TMSPE, you can instead use the TelePresence Conductor to configure cascading, as described in Task 2:
Enable Cascading in TelePresence Conductor, page 68.
Task 1: Create a Cascade-Enabled CMR Template
1. In Cisco TMS, go to Systems > Provisioning > Users to access Cisco TMSPE.
2. Under Collaboration Meeting Room Templates create one or more templates as required.
3. Check the Allow Cascading check box.
4. Specify the maximum number of cascades allowed for a conference.
If the maximum number of cascades is set to 2, up to 3 bridges can be used for the conference.
A small number of cascades may result in insufficient resources, if the number of participants is large and the
bridges have filled up.
A large number of cascades will result in resources being used up for the cascade links and will reduce the
user experience for participants on the cascade bridges.
Task 2: Apply the CMR Template to a Group
1. In Cisco TMS, go to Systems > Provisioning > Users.
2. Under Users and Groups, choose the relevant group.
3. Under Collaboration Meeting Room Templates, select the radio button for the required template in the Active
column.
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Process for Scheduled Conferences
For deployments that use dedicated bridges for scheduling, cascading is not recommended (or possible in the case of
a single pool with a single bridge). For deployments with shared-use bridges, which support both scheduled and nonscheduled conferences, the solution supports cascading of scheduled conferences on TelePresence Conductormanaged TelePresence Server or MCU conference bridges.
Cisco TMS will prompt you at booking time if the number of participants exceeds the single bridge capacity.
Task 1: Book the Scheduled Conference as Normal in Cisco TMS
Add the TelePresence Conductor to the conference (unless it is defined as the default MCU).
Task 2: Enable Cascading in TelePresence Conductor
1. In TelePresence Conductor, go to Conference configuration > Conference templates.
2. Select an existing conference template or click New.
3. Set an appropriate value for Maximum number of cascades.
A value of 0 disables cascading.
If the maximum number of cascades is set to 2, up to 3 bridges can be used for the conference.
A small number of cascades may result in insufficient resources, if the number of participants is large and the
bridges have filled up.
A large number of cascades will result in resources being used up for the cascade links and will reduce the
user experience for participants on the cascade bridges.
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Localizing and Customizing the Solution
For TelePresence Server-hosted conferences, the supplied conference prompts (voice and text) are available in
various languages in addition to the default English (U.S.). The TelePresence Conductor interface lets you select a
language for the prompts from the Conference configuration > Global settings. These take effect at the Conductor
level for all bridges managed by that Conductor.
You can optionally create and use your own customized conference prompts. These override the corresponding
settings in Conductor, and take effect at the conference template level. They are managed through the conference
bridge API.
You may want to use your own prompts if:
■ You need a language that we don't supply.
■ You want to change the language per conference template rather than per TelePresence Conductor.
The supplied languages include:
■ Chinese (Simplified)
■ Chinese (Traditional)
■ French (France)
■ French (Canada)
■ Italian
■ Korean
■ Polish
■ Portuguese (Brazil)
■ Turkish
The TelePresence Conductor Administrator Guide has more information about the Cisco-supplied prompts, with a full
list of the available languages.
Using Your Own Prompts
Prompts are customized using TelePresence Server API parameters. You apply the API parameters through
Conductor, using JSON commands in the Advanced Parameters for the relevant conference templates.
For voice prompts, the audio files must be hosted on an external HTTP/HTTPS server. You specify the URL of the
relevant audio file for a voice prompt, in the JSON command.
An example of how to use JSON to define custom parameters for the TelePresence Server is provided in the
TelePresence Conductor Administrator Guide.
The following prompts are customizable:
Table 9 TelePresence Server Voice and Text Prompts
Voice
Text
JSON Name
Message
JSON Name
Message
Comment
customPINEntryAudio
Please
enter the
security
PIN
followed
by #.
customPINEntryMessage
Please
enter the
security
PIN
followed
by #.
Used if PIN for all is
required.
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Table 9 TelePresence Server Voice and Text Prompts (continued)
Voice
Text
JSON Name
Message
JSON Name
Message
Comment
customOptionalPINEntryAu
dio
Please
enter the
security
PIN
followed
by #, [one
second
pause] or
press # to
continue.
customOptionalPINEntryMessag
e
Please
enter the
security
PIN
followed
by # or
press #
to
continu
e.
Used if no pin for guests
is required.
customPINIncorrectAudio
You have
not
entered
the PIN
correctly,
please try
again.
customPINIncorrectMessage
You have
not
entered
the PIN
correctl
y, please
try again.
customPINFailedExitAudio
You have
not
entered
the PIN
correctly.
This call
will be
disconnec
ted.
customPINEntryFailedMessage
You have
not
entered
the PIN
correctl
y. This
call will
be
disconne
cted.
welcomeScreenAudio
Welcome
to the
conferenc
e. [one
second
pause]
welcomeScreenMessage
Welcom
e to the
conferen
ce.
Text is only displayed if
the conference does not
have a name.
customOnlyParticipantAudi
o
[one
second
pause]
You are
the only
call in this
conferenc
e.
customVideoOnlyParticipantMe
ssage
You are
the only
call in
this
conferen
ce.
This prompt plays one
second of silence before
any speech is heard.
Please
wait until
the host
joins.
customWaitingForChairMessag
e
customWaitingForChairAud
io
This will be fixed in a
future release.
Bug ID: CSCuz05735
70
Please
wait until
the host
joins.
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Table 9 TelePresence Server Voice and Text Prompts (continued)
Voice
Text
JSON Name
Message
JSON Name
NA
NA
customConferenceEndingMessa The
ge
schedule
d
meeting
ends in 1
minute.
customConferenceEndedEx
itAudio
The
conferenc
e has
ended.
Thank you
for joining.
customConferenceEndedExitMe
ssage
The
conferen
ce has
ended.
Thank
you for
joining.
‘Thank you for joining.’
will be moved to the
customDisconnectPlatit
udeMessage in a future
release.
This call
has been
disconnec
ted.
Thank you
for joining.
customParticipantDisconnected
ExitMessage
This call
has been
disconne
cted.
Thank
you for
joining.
‘Thank you for joining.’
will be moved to the
customDisconnectPlatit
udeMessage in a future
release.
NA
NA
customMutedCanUnmuteMessa
ge
Your
audio
has been
muted.
Press *6
to
unmute.
NA
NA
customMutedCannotUnmuteMe
ssage
Your
audio
has been
muted.
NA
NA
customDisconnectPlatitudeMes
sage
‘Thank you for joining.’
will be moved to this
message in a future
release.
customParticipantDisconne
ctedExitAudio
Message
Comment
Bug ID: CSCuz05731
Bug ID: CSCuz05731
Bug ID: CSCuz05731
NA
NA
customConferenceAutoDisconn
ectExitMessage
[empty]
Blank by default
Recommendation
Before changing any conference prompts settings, make sure there are no conferences running on the Conductor.
More Information
■ For more information about the Cisco-supplied languages, see the TelePresence Conductor Administrator
Guide on the TelePresence Conductor Maintain and Operate Guides listing page.
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■ For information about the API commands to customize voice or text prompts, see the TelePresence Server API
Reference Guide on the TelePresence Server Programming Guides listing page.
■ For information about recording voice prompts, see the article on the TelePresence Server Maintain and
Operate TechNotes listing page.
72
Configuring Conference Features
This section assumes that basic configuration for the CMR Premises solution is complete. Typically you will already
have done some of the tasks in this section as part of the initial implementation.
The tasks are grouped here for administrator convenience, from the view of enabling individual solution features
rather than the overall solution as a whole.
Changing the Conference Placement Method
74
Changing the Switching Mode on the TelePresence Server
75
Managing IX Protocol Settings
76
Using ActiveControl
78
Audio-Only Quality Setting in Ad Hoc Conferencing
82
Managing Multistream Video (Supports Enhanced Layouts)
83
Active Meeting Manager (Preview Feature)
85
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Changing the Conference Placement Method
This section describes how to optionally specify the method that Conductor uses to select bridges for conferences:
■ Favor Scheduled: selects the bridge with the fewest conferences currently in progress (better for conferences
that start at the same time). This is the default setting.
■ Favor CMRs: selects the bridge with the most spare capacity (better for conferences with staggered start
times).
Favor Scheduled treats all bridges equally so that the smaller bridges in the pool get the same number of conferences
as the bigger bridges. A disadvantage to this approach is that meetings on the smaller bridge have a greater risk of
failing to accommodate additional participants.
Example 1: Two bridges - each with 10 ports. Bridge A has a 4-port conference started in the previous hour (leaving
6 available ports). Three new calls come in to three new conferences, none of which reserves additional resources.
They are all placed on Bridge B (consuming 3 ports). Five minutes later, each of those conferences tries to grow to 4
ports (requiring a total 12 ports) and each runs out of room. If one conference had been placed on Bridge A, they all
would have fit.
In this first example, if Favor Scheduled were selected, the bridge with the fewest conferences currently running
would be selected. The first new conference would be placed on Bridge B, and one of the remaining new
conferences would be placed on Bridge A and the other on Bridge B, so that all conferences would fit.
Example 2: Same two bridges as Example 1. Bridge A has an 8-port conference (leaving 2 available ports). The three
new conferences only grow to 3 ports. Like Example 1, the first is placed on Bridge B and one of the remaining two is
placed on Bridge B and the other on Bridge A. However, in this case, the one placed on Bridge A doesn’t fit.
In this second example, if Favor CMRs were selected, all conferences would fit if each conference grew to its full size
before the next conference was placed.
To change the conference placement method
1. In Conductor, go to Conference configuration > Global settings.
2. Select the required conference placement setting.
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Changing the Switching Mode on the TelePresence Server
The TelePresence Server supports two different switching modes for displaying speakers from telepresence rooms:
■ Segment-switched (default)
■ Room-switched
This section describes how to optionally change the TelePresence Server mode.
Note: Conference participants with Cisco TelePresence IX5000, TX Series, or Cisco CTS endpoints can manually
choose between segment-switched or room-switched mode.
Changing the Mode on Cisco TMS-Managed Conferences (Administrator)
To change the mode for Personal CMR conferences (which are managed through Cisco TMS):
1. In Cisco TMS go to Systems > Provisioning > Users.
2. Under Collaboration Meeting Room Templates click the edit button for the appropriate CMR template.
3. Check Advanced Parameters.
4. Type the following JSON command into the Advanced Parameters field:
“callAttributes: {“displayLayoutSwitchingMode”: <******>}” where <******> should be specified as
switchingRoomSwitched or switchingSegmentSwitched
Changing the Mode on the TelePresence Conductor (Administrator)
For rendezvous conferences (which are managed with TelePresence Conductor) the Segment switching field in the
conference template determines the switching mode. To change the mode:
1. In TelePresence Conductor go to Conference configuration > Conference templates.
2. Click the appropriate conference template.
3. Change the Segment switching setting as appropriate. Yes for segment switching or No for room switching.
Changing the Mode on Endpoints (User)
Conference participants with Cisco CTS or TX Series endpoints can manually choose between segment-switched or
room-switched mode during a conference.
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Managing IX Protocol Settings
The iX protocol is required for these solution features:
■ ActiveControl
■ Multistreaming (for enhanced layouts)
This table describes the default iX settings in the solution, and where the settings can be configured for each
affected component.
Table 10 iX configuration settings
Component
IX setting...
CE-based
endpoints
Default is Auto. ActiveControl is enabled if the call control system to which the endpoint is
registered supports the iX protocol and disabled otherwise. No action needed unless you have
changed the default.
TC-based
endpoints
Default is Auto. ActiveControl is enabled if the call control system to which the endpoint is
registered supports the iX protocol and disabled otherwise. No action needed unless you have
changed the default.
TelePresence
Server
Enabled by default. No action needed unless you have changed the default.
TelePresence
Conductor
Enabled by default. No action needed unless you have changed the default. You can verify the
current Conductor setting as follows:
1. Go to the Advanced parameters for the template applied to the TelePresence Servers.
2. The Enable iX protocol field should be set to True.
Cisco TMSPE
(for Personal
CMRs)
Enabled by default for Personal CMRs. No action needed unless you have changed the default. You
can verify the current Conductor setting as follows:
1. In Cisco TMS, go to Systems > Provisioning > Users and select the relevant CMR template.
2. On the Edit CMR Template page, check the check box for Custom Parameters.
3. In the Advanced parameters field, enter {"callAttributes": {"iXEnabled": true}} and
click Save.
Unified CM
(per trunk)
Depends on the SIP profile in use. iX is enabled by default in some profiles (including Standard SIP
Profile For TelePresence Conferencing and Standard SIP Profile For VCS) but not in all. iX is
disabled by default in manually created profiles.
You can manually enable the iX protocol as follows:
1. Select the relevant SIP profile (Device > Device Settings > SIP Profile).
2. In the SIP Profile Configuration window, check the Allow iX Application Media check box
and click Save.
3. Apply the updated SIP profile to each affected trunk (Device > Trunk; click Apply Config).
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Examples of iX Call Handling Behavior
Table 11 Call handling summary for calls that contain an iX header
Scenario
Outcome
Unified CM 8.x or earlier
Calls fail
Unified CM 9.x earlier than 9.1(2)
Calls handled normally but no ActiveControl
Unified CM 9.1(2)
Calls handled normally plus ActiveControl
Endpoint - if no support for iX and no SDP implementation
Endpoint may reboot or calls may fail
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Using ActiveControl
ActiveControl allows participants in a video conference to view and change some aspects of the conference directly
from the Touch controller on their endpoints. Users can see a list of participants and other conference information,
and on certain models they can also change the local layout display and disconnect other participants.
Limitations and Requirements
■ The iX protocol is required for this feature to work to endpoints. iX is enabled by default in most solution
components, except certain SIP profiles. Check these profiles and if necessary enable the iX protocol as
described in Managing IX Protocol Settings, page 76.
— The SIP profiles for multistream-capable endpoints.
— The SIP profile for each trunk between multistream endpoints and Conductor.
■ Endpoints need Touch controllers, and software version TC7.1.3 or later or CE 8.0 or later. ActiveControl is not
supported on other endpoints, including the Cisco TelePresence IX, TX or DX Series, Cisco TelePresence
System CTS, or Cisco Jabber.
■ If an ActiveControl-enabled call traverses a Unified CM trunk with a Unified CM version lower than 9.1(2), the
call may fail. ActiveControl should not be enabled on older Unified CM trunks (Unified CM 8.x or earlier).
■ The ActiveControl feature on the TelePresence Server supports up to 500 participants.
■ ActiveControl/iX protocol traffic is not encrypted.
■ ActiveControl is a SIP only feature. H.323 interworking is not supported.
Caution: Care is needed with connections to external networks which may not support the iX protocol (including
systems running Unified CM 8.x or earlier). To avoid unpredictable results and call failures in the event of
mismatched iX capabilities, you should disable the iX protocol for all such outward connections. See Limiting
ActiveControl in External Connections, page 79 for instructions.
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Limiting ActiveControl in External Connections
The iX protocol is advertised as an application line in the SIP Session Description Protocol (SDP). Extensions to the
SIP SDP are not fully supported in some older systems, which has implications for CMR Premises networks that
connect to external networks or to older Unified CMs (Unified CM 8.x or earlier). No issues occur with iX in Unified CM
9.1(2) or later, or with iX in Cisco VCS systems. However, if you are enabling ActiveControl in CMR Premises
networks which interface to older Unified CMs (8.x and earlier) or to third-party networks (business-to-business), you
must follow the instructions in this section carefully to isolate the iX protocol traffic from systems that do not support
it. Failure to do so may lead to unpredictable consequences, including call failures.
In situations where the far end network is not known or is known to have devices that do not support iX, it may be
safest to disable iX on connections leaving the known environment, as follows:
■ Deployments that connect to Unified CM 8.x or earlier systems. In these cases the older Unified CM systems
will reject calls from ActiveControl-enabled devices. To avoid these calls failing, leave iX switched off on any
trunk towards the Unified CM 8.x device in the CMR Premises network. If the 8.x device is reached via a SIP
proxy, ensure that iX is disabled on the trunk towards that proxy.
■ Deployments that connect to third-party networks. In these cases there is no way to know how the third-party
network will handle calls from ActiveControl-enabled devices, but in some instances the handling mechanism
may be to reject them. To avoid such calls failing, leave iX disabled on all trunks in the CMR Premises network
towards third-party networks.
Table 12 Summary of iX configuration requirements in the CMR Premises network
Network
Network
connection connections to…
from...
Can you enable iX (ActiveControl)?
Unified CM
10.5(2)
Unified CM 9.x or
later
Can be enabled on this trunk. May require disabling on trunks from this second
Unified CM.
Unified CM 8.x or
earlier
Disable on this trunk from the first Unified CM.
Third-party
networks
Disable on this trunk from the Unified CM.
Cisco VCS
versions prior to
X8.1
Disable on this trunk from the Unified CM if this route is used for trunks to thirdparty networks or to Unified CM 8.x or earlier systems. Can be enabled if only
Unified CM 9.x or Cisco VCS systems can be reached via this trunk.
Cisco VCS X8.1
and later
Can be enabled on this trunk if you turn on the iX filter in Cisco VCS to neighbor
zones connected to the third-party networks or Unified CM 8.x or earlier systems.
Unified CM 9.x or
later / Cisco VCS
systems only
Yes. Enable as you wish.
Cisco VCS
X8.1.1 or
later
Any other
Turn on the iX filter on the neighbor zones between the Cisco VCS and these
devices, including devices to remove the iX protocol line. (Filters were introduced in Cisco VCS
Unified CM 8.x or X8.1.)
earlier
Cisco VCS
X7.2.3
Unified CM 9.x or
later / Cisco VCS
systems only
Yes. Enable as you wish.
Any other
No. Disable throughout the network (default).
devices, including
Unified CM 8.x or
earlier
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Illustrations of iX configuration settings
Figure 11 Where to enable/disable iX in outward connections from Unified CM-managed systems
Note: This illustration does not show any business-to-business scenarios. The elements shown are all sited within the
local enterprise.
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Figure 12 Example iX configuration in a Unified CM Session Management Edition deployment
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Audio-Only Quality Setting in Ad Hoc Conferencing
TelePresence Conductor supports audio-only as a quality setting (service level) for TelePresence Server conference
bridges.
We provide a default audio-only option (Conference configuration > Quality settings) which you can apply through
the conference template, auto-dialed participant, or pre-configured endpoint codec values.
This section describes some limitations and recommendations to be aware of when using the audio-only quality
setting with ad hoc conferencing. System behavior may not be as you expect.
Note: The issues described in this section apply to ad hoc conferences only and are not relevant to rendezvous and
CMR conferences.
Limitations for ad hoc conferencing
■ For Intelligent Bridge Selection purposes, in ad hoc conferences Unified CM always treats TelePresence
Conductor as a video resource regardless of the Conductor template settings. It does not differentiate
between audio and video templates. The implications of this are described in the example below.
■ TelePresence Conductor does not support the audio-only quality setting for Cisco TelePresence MCU Series
bridges.
Example: Audio-Only Handling for Ad Hoc Conferences
Assume a single-TelePresence Conductor configuration with these templates defined for Unified CM Media Resource
Group 1:
■ Cond-Video (HD specified for Participant quality)
■ Cond-Audio (Audio-only specified for Participant quality)
The Conductor is added to Unified CM as two separate conference bridges, using separate IP addresses. One
address is linked to the Cond-Video template and the other to Cond-Audio.
Unified CM’s Intelligent Bridge Selection does not favor the Cond-Video resource for ad hoc conferences involving
two or more video endpoints, and the Cond-Audio resource for ad hoc conferences involving audio-only endpoints.
Instead, because Unified CM believes all Conductor resources to be video resources, load balancing is performed
between Cond-Video and Cond-Audio. This may result in a group of video endpoints being allocated to the CondAudio resource and having no video (because audio and video templates are not differentiated).
Recommendations for Audio-Only in Ad Hoc Conferences
1. In Unified CM, use a dedicated Media Resource Group (MRG) for TelePresence Conductor conference bridges
with an audio-only template.
2. Do not add any other type of audio conference bridge (such as PVDMs) to the MRG.
3. Assign the MRG to a Media Resource Group List (MRGL) and assign this MRGL to your audio-only endpoints.
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Managing Multistream Video (Supports Enhanced Layouts)
Multistreaming is enabled by default in most solution products, but some configuration is required as described here.
Requirements
■ Multistream-capable endpoints running software version CE8.0 or later (Cisco TelePresence MX200 G2,
MX300 G2, MX700, MX800, SX20, SX80). Multistreaming is off by default in the endpoints.
■ Cisco TelePresence Server on Virtual Machine, Cisco Multiparty Media 310/320, or Media 820 running
TelePresence Server 4.2 software or later.
■ Unified CM Version 11.0(1a)SU1 or later. We do not recommend Unified CM Version 10.5(2) for
multistreaming.
■ The iX protocol is required for this feature to work to endpoints. iX is enabled by default in most solution
components, except certain SIP profiles. Check these profiles and if necessary enable the iX protocol as
described in Managing IX Protocol Settings, page 76. The SIP profiles for multistream-capable endpoints.The
SIP profile for each trunk between multistream endpoints and Conductor.
■ Do not disable the iX protocol in any conference templates in Conductor or in any CMR templates in Cisco
TMSPE.
Limitations
Some restrictions currently apply to enhanced layouts. See the Limitations section of the CMR Premises Release
Notes on the CMR Premises solution documentation web page.
Enabling Multistreaming
Task 1: Endpoints
Configure the endpoints to support multistreaming. Go to System Configuration > Conference and set Multistream
Mode to Auto.
Task 2: TelePresence Server
The TelePresence Server supports multistreaming by default and you do not need to configure it.
Task 3: Unified CM Trunk Configuration
Make sure that each Unified CM trunk SIP profile is configured as follows:
1. SDP Transparency Profile is set to Pass all unknown SDP attributes.
2. Early Offer support for voice and video calls is set to Best Effort (no MTP inserted).
3. Allow iX Application Media is checked.
Note: You can't modify the settings on default SIP profiles supplied with Unified CM. If you are using a default SIP
profile, copy the profile settings to a new SIP profile. Then update all trunks to use the new profile.
Task 4: Adjust Unified CM Maximum Incoming SIP Message Size
In multistreaming mode the TelePresence Server and endpoints produce larger SIP messages than for single-stream
calls. To avoid possible call failure, follow these steps so that Unified CM correctly handles the larger SDP size.
1. In Unified CM, choose System > Service Parameters.
2. Select the required Unified CM in the Server box.
3. Select Service: Cisco CallManager (active).
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4. Click Advanced.
5. Change SIP Max Incoming Message Size to at least 18000 and click Save.
Disabling Multistreaming
You can optionally switch off multistreaming. Either for individual endpoints (assuming you have previously configured
them for multistreaming), or in the Conductor conference templates or the CMR templates in Cisco TMSPE. You can
also disable multistreaming at trunk level, by switching off the iX protocol for a specific Unified CM-Conductor trunk.
However, this is not recommended as it also has the effect of disabling ActiveControl. In which case non-multistream
endpoints cannot support ActiveControl for participant lists and conference control.
To disable multistreaming for individual endpoints:
On the endpoint, go to System Configuration > Conference and set Multistream Mode to Off.
To disable multistreaming in Conductor templates:
1. In Conductor, go to Conference configuration > Conference templates and select the first conference
template.
2. In the Advanced parameters section, click Edit. The Advanced Template Parameters page opens.
3. In the Custom parameters field, type the following JSON command:
{“callAttributes":{“multistreamMode":"multistreamOff"}}
4. Select the check box next to the Custom parameters field.
5. Repeat for other templates as required.
To disable multistreaming in CMR templates:
1. In Cisco TMS, go to Systems > Provisioning > Users (to access TMSPE).
2. In the Collaboration Meeting Room Templates section, select the first template and click the Edit icon.
3. Select the check box next to the Advanced Parameters field.
4. In the Advanced Parameters field, type the following JSON command:
{“callAttributes":{“multistreamMode":"multistreamOff"}}
5. Click Save.
6. Repeat for other templates as required.
Troubleshooting
If multistream video does not work, try these steps:
Element
Check that ...
Endpoints
Conference > Multistream Mode and Conference > ActiveControl Mode settings are
enabled (set to Auto).
iX protocol is enabled in the SIP profiles for the endpoints.
Unified CM
iX protocol is enabled on the relevant trunks.
TelePresence Conductor
templates
iX protocol is enabled in the Advanced template parameter page.
Cisco TMSPE Personal
CMR templates
iX protocol is enabled in the Advanced parameters field. Enter {"callAttributes":
{"iXEnabled": true}}.
Various
Bandwidth values for the relevant links, endpoints and templates are valid. Multistream
is disabled if the call rate drops below 512k.
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Active Meeting Manager (Preview Feature)
The Active Meeting Manager (AMM) preview feature will be removed from the solution in an upcoming release.
Customers are therefore advised not to deploy this feature.
You can optionally disable AMM in Cisco TMSPE so that users don't see it in their CMR portal pages. You may want to
do this an interim measure until we remove the feature. To disable AMM:
1. In Cisco TMS Portal, go to Administrative Tools > Configuration > Provisioning Extension Settings >
Collaboration Meeting Room.
2. Set Allow Active Meeting Manager to No.
85
Managing Logs and Reporting Data
TMS Logging for Conductor Failover
If the primary TelePresence Conductor in a cluster goes offline for any reason, the TMS will transfer to a clustered
peer node. This is subject to previous configuration in Cisco TMS, as described in Configuring TMS Support for TwoNode Conductor Clusters, page 64).
Cisco TMS records all such transfers and associated messages in the Conductorfailover-liveservice log. The log is
activated by default. A log entry is triggered if a packet cannot be delivered to the primary Conductor. And when TMS
starts using the primary Conductor again.
Logging for Conductor Resource Usage
TelePresence Conductor collects resource usage data based on a set of predefined events, which trigger a log record
when they occur. Up to 10 GB of log entries can be stored and be available for download. You can use a third-party
tool such as Microsoft Excel to analyze the entries. The log includes information designed to help you determine
everyday bridge utilization and hourly usage.
Conductor also writes a log record for every bridge at midnight each day. This ensures that unused bridges are also
recorded in the log (as 0% utilization).
Logging is automatically enabled in Conductor.
To download the log:
In Conductor, go to Maintenance > Diagnostics > Usage report. JSON, CSV, or XML formats are available.
More Information
See the Conductor online help or Cisco TelePresence Management Suite Administrator Guide on the TMS Maintain
and Operate Guides page.
Cisco Systems, Inc. www.cisco.com
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Appendix 1: Adding the Unified CM
Normalization Scripts
Skip this section if you are upgrading from an existing CMR Premises Release 4.0 or later deployment and you added
the latest scripts when you installed your existing release.
If your deployment uses encryption and TLS on SIP trunks used for TelePresence you must add one or more of the
TelePresence normalization scripts to Cisco Unified Communications Manager. The normalization scripts have not
changed since the previous solution release. You only need to add the normalization scripts for new installations.
The following normalization scripts are available:
Table 13 Normalization scripts for Cisco Unified Communications Manager
Script
Install on...
telepresence-conductorinterop
SIP trunks that directly interface with a TelePresence Conductor as the next hop peer.
vcs-interop
SIP trunks that directly interface with a Cisco VCS Control or Cisco Expressway-C as
the next hop peer.
To add the scripts:
1. Although the scripts are auto-installed with the software, you should always manually download the latest
versions of the scripts you need from the Cisco website. Go to the relevant Unified CM software version and
select SIP Normalization and Transparency Scripts > Scripts.
2. On Unified CM, go to Device > Device Settings > SIP Normalization Script.
3. Click Add new.
4. Click Import File.
5. Select the script that you downloaded.
6. Click Import File.
7. Enter or change the following details:
Name
Enter the script name. For example, telepresence-conductor-interop
Description
Enter a description. For example, Provides interoperability for calls through
the TelePresence Conductor
Memory
Threshold
Enter 1000
Lua Instruction
Threshold
Enter 2000
8. Click Save.
9. Repeat these steps until all the scripts you need are added.
Cisco Systems, Inc. www.cisco.com
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10. To install the scripts onto the SIP trunks:
a. On the Unified CM go to Device > Trunk and select the relevant trunk / bridge.
b. In the Normalization script area of the SIP Information section, from the drop-down list select the
appropriate script for the trunk / bridge.
c. Click Save.
d. Click Reset.
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Appendix 2: Provisioning Display Names Across the Solution
Appendix 2: Provisioning Display Names
Across the Solution
Display names are used across endpoints such as TelePresence to identify a user to other participants. The preferred
format is the user's first name and last name (for example Alice Peters) or the name of the conference room where the
endpoint is installed (for example MDR21-3-#120 for room 120 on floor 3 of building 21 in Madrid).
Figure 13 Display Names Example
If no display name is explicitly provisioned the system chooses one based on the endpoint's SIP URI or device number.
The name will reflect how the particular users and rooms have been provisioned. As a result name information in
conferences may be displayed in inconsistent formats, as shown in the example above.
This topic describes how to provision display names so that they appear in a consistent format.
■ For information on provisioning endpoints registered to Unified CM see Provisioning Display Names for Unified
CM-Registered Endpoints, page 90.
■ If you also have Cisco VCS-registered endpoints in your network, see Provisioning Display Names for Cisco
VCS-Registered Endpoints, page 92.
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Provisioning Display Names for Unified CM-Registered Endpoints
This section describes how to update display names in the Cisco Unified CM Administration user interface for Unified
CM registered endpoints. It explains how users, devices, and lines are configured so that the names display correctly,
and also describes some optional advanced settings for trunks.
Users, Devices and Lines
On the Cisco Unified CM Administration user interface, new users are configured in the User Management > End
User window. You can create new users or import them through Active Directory (AD) or LDAP.
New devices are configured in the Device > Phone window. Users are then associated to a device. The details
supplied during this configuration are not used for display name purposes. The display name must be manually
configured on the line under Call routing > Directory Number, or by selecting the line configured on the endpoint
under Device > Phone > Line#.
Display names are configured on the line that is associated with the device. So the display name is set for a particular
device to which that user is associated. For shared lines it is possible to set different display names on each
appearance of the line. However we recommend you to use the same display name across all devices—using the
user's first name and last name or the conference room name.
Using Bulk Administration
You can use Bulk Administration to set the display names for Unified CM-registered endpoints for large numbers of
users.
Before You Start
You must first have users configured and associated to devices. For information on provisioning users, see Cisco
Unified Communications Manager Administration Guide at Cisco Unified Communications Manager (CallManager)
Maintain and Operate Guides page.
Process
1. To export user records, see "Export User Records" in Cisco Unified Communications Manager Administration
Guide, at Cisco Unified Communications Manager (CallManager) Maintain and Operate Guides page.
2. In the resulting CSV file that you download, copy the first name and last name columns into a new CSV file.
3. To upload this CSV file to the appropriate device, see "Update phones using custom file" in Cisco Unified
Communications Manager Administration Guide, at Cisco Unified Communications Manager (CallManager)
Maintain and Operate Guides page.
Using Manual Configuration
You can manually configure the display name for a Unified CM-registered device. The device may be a shared
conference room device or assigned to a specific user.
Before You Start
You must first have users configured and associated to devices. For information on provisioning users, see Cisco
Unified Communications Manager Administration Guide at Cisco Unified Communications Manager (CallManager)
Maintain and Operate Guides page.
Process
1. Log in to the Cisco Unified CM Administration user interface and choose Device > Phone to go to the Find and
List Phone window.
2. Choose the Device Name(Line) for the device you want to configure to get to the Phone Configuration
window for that device.
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3. Choose the line for the device from the Association area on the left hand side of the window. This takes you to
the Directory Number Configuration window.
4. In the Directory Number Information area, enter the display name in Alerting name and ASCII Alerting name.
This is used to display the user’s name when communicating with devices that are not in the Cisco Unified CM
cluster.
5. In the Line 1 on Device area, enter the display name in Display (Caller ID) and ASCII Display (Caller ID). This
will appear on devices which are on the same cluster as the Cisco Unified CM.
6. For TMS-managed endpoints, set the Description field for each endpoint to match the display name specified
in the previous step for the associated line. TMS uses the Description [not the Display (Caller ID)] as the
label/display name in Active Meeting Manager and the Conference Control Center.
7. For shared lines, to ensure changes appear on all devices, check Update Shared Device Settings, and click
Propagate selected.
For the display name in the Alerting Name, ASCII Alerting Name, Display (Caller ID) and ASCII Display (Caller
ID) fields, we recommend using the user’s full name (for example First Name Last Name) for devices that are
associated with a user, or the name of the conference room for endpoints in shared spaces.
8. Click Save.
The changes are automatically propagated and take effect immediately unless the endpoint is on an active call, in
which case they take effect immediately after the active call ends.
Optional Settings for all Trunks
The following settings can optionally be configured on the Trunk Configuration window for further control over
display name behavior:
■ In the Device Information area, check Transmit UTF-8 for Calling Party Name to transmit the ASCII Alerting
Name on devices that support UTF-8.
■ To hide display names on a per-trunk basis, in the Inbound Calls area select Restricted from the Connected
Name Presentation drop-down.
■ In the Caller Information area, you can set Caller Name to override individual device display names.
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Provisioning Display Names for Cisco VCS-Registered Endpoints
Two methods are available to provision display names for Cisco VCS-registered endpoints.
■ FindMe templates. Use this method to provision individual users. Each template contains the details for each
user, including their Display Name.
■ Direct Manage. Use this method to provision Conference Room endpoints. Each Display Name is individually
provisioned for each Conference Room endpoint on the endpoint itself.
TMS-Managed Endpoints
For TMS-managed endpoints, an extra configuration recommendation applies. See Display Name for TMS-Managed
Endpoints, page 93 below.
FindMe
FindMe is a Cisco TMSPE feature which allows users to specify which video and audio devices should ring when
someone calls their ID. A single ID can be used to reach multiple devices associated with that ID. The administrator
provisions users with FindMe accounts and provisioning templates that contain attributes, including the display name.
Users can be newly added or imported using AD or LDAP.
For more information, see Deploying FindMe in Cisco TelePresence Management Suite Provisioning Extension with
Cisco VCS Deployment Guide, at Cisco TelePresence Management Suite Provisioning Extension page.
Setting Caller ID Display Names for Cisco VCS FindMe Users
This section describes how to manually set display names for Cisco VCS FindMe users.
Note: If you have large numbers of users we recommend that you import their details using Active Directory or LDAP.
Then user display names are imported and set automatically.
Before You Start
Cisco TMSPE must be installed and provisioned. See Configuring Cisco VCS for provisioning, Installing Cisco TMSPE,
and Setting up users and provisioning in Cisco TelePresence Management Suite Provisioning Extension with Cisco
VCS Deployment Guide, at Cisco TelePresence Management Suite (TMS) Configuration Guides page.
Process
1. In Cisco TMS, go to Systems > Provisioning > Users.
2. In the User Settings pane, click Edit. The User Settings dialog box opens.
3. In the Display Name field, enter the first name and last name of the user. If the user was imported using LDAP,
the Display Name is already associated with the user.
4. Click OK.
Setting Caller ID Display Names for Conference Rooms
This section describes how to use the Direct Manage method to set Display Names for Conference Rooms.
1. In Cisco TMS, go to Systems > Provisioning > Users.
2. In the Navigator, choose the conference room you want to update from the pane on the left side of the
window.
3. Choose the Address of the endpoint you want to configure. This takes you to the user interface of the
selected endpoint.
4. Choose Configuration > System Configuration, and search for ‘display’ in the search field (left side of
window).
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5. Enter the Display Name in the Profile 1 DisplayName field.
Note: Steps 4 and 5 may vary depending on the endpoint model.
6. Click Save.
Display Name for TMS-Managed Endpoints
This step is recommended for TMS-managed endpoints, to avoid labeling mismatches in Active Meeting Manager
(and Conference Control Center).
1. Set the Name field in TMS to match the Display Name defined for the endpoint.
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