UNB’s VoIP Phone Training

UNB’s VoIP Phone Training
UNB’s VoIP Phone Training
VoIP Phone Overview
• Uses UNB’s network to connect calls
instead of traditional phone lines
• Calls are extremely clear
• Does not require power cords
• Your computer plugs directly into your
VoIP phone to connect to UNB’s network
Two different models at UNB
Cisco 7945G
Cisco 7965G
Parts of a VoIP Phone
Setting Up Your VoIP Phone
• How-to instructions will be
included with each phone
• Email helpdesk@unb.ca or call 453-5199 if
the phone does not power on
• Flip the clip for receiver when the phone is
upright or wall mounted
www.unb.ca/its
Placing a Call
• Lift the handset OR for speakerphone
either press ‘New Call’ or ‘Speaker’
buttons
• Dial the number
• You can also switch to Speakerphone
during the call by pressing the ‘Speaker’
button
• Padlock = Secure, encrypted call
Call Transfer
•
•
•
•
•
•
•
Place or receive a call
Press ‘Transfer’ button
Dial the transfer number
Press ‘Transfer’ button again
Transfer complete
Press ‘EndCall’ to cancel the transfer
You can use the University Directory & Call
Logs to select a 3rd party or Target
Ad-Hoc Conference Call
•
•
•
•
•
•
Place or receive a call
Press ‘More’ button
Press ‘Confrn’ button
Place second call
Press ‘Confrn’ button again
Press ‘More’ button then ‘ConfList’ button
to view and remove participants
Conference Call (Join)
•
•
•
•
•
•
•
Place or receive 1st call
Place or receive 2nd call
Press ‘More’ button
Press ‘Select’ button
Use Navigation button to hi-lite 2nd session
Press ‘More’ button then ‘Select’ button
Press ‘Join’ button
Call Forward All
• Press the ‘CFwdALL’ button
• Dial number to which all incoming calls will
be forwarded
• All incoming calls will now be forwarded to
the chosen number
• To cancel call forwarding press ‘CFwdALL’
button again
Call History
•
•
•
•
•
Press ‘Directories’ button
Select ‘Missed/Received/Placed Calls’
Use Navigation button to select name
Press ‘Dial’ button
To view call info press the ‘Details’ button
UNB Directory
• Press ‘Directories’ button
• Use Navigation buttons to select
‘University Directory’
• Enter first or last name
• Press ‘Search’ button
• Use Navigation button to select name
• Press ‘Dial’ button to place the call
Voicemail
• Let’s change your PIN
• To change to touchtone, say ‘Personal
Options’, then choose option ‘4’.
• To temporarily change to touchtone, press
‘0’.
• To change your greeting or set your away
message, go to personal options (#6).
• To access from off-campus, dial your
number and press the ‘ * ’ key.
www.unb.ca/its
Outlook Integration
• Access your voicemail through
Outlook under Search Folders.
• Listen to voicemail from your PC by
clicking on the .wav attachment
• Play back the voicemail on your phone, in
case your PC doesn’t have speakers.
• Reply to the voicemail by email instead of
calling them back or forward .wav file
www.unb.ca/its
Questions?
Email: helpdesk@unb.ca
Website: www.unb.ca/its/facultystaff/telephones/
www.unb.ca/its
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising