6 Using SIP Supplementary Services

6 Using SIP Supplementary Services
CH A P T E R
6
Using SIP Supplementary Services
SIP supplementary services are services that you can use to enhance your telephone service. These
services include call forward, redial, call forwarding, and conference calling.
Common Supplementary Services
The supplementary services described in this section, and their configuration and implementation,
depend on the system of the country in which the service is activated. For information about your
country’s implementation of services, contact your local Cisco equipment provider.
This section contains the following topics:
•
Attended Transfer, page 6-2
•
Call Pickup, page 6-2
•
Caller ID, page 6-2
•
Call-Waiting Caller ID, page 6-2
•
Call Hold, page 6-2
•
Group Call Pickup, page 6-3
•
Meet–Me Conference, page 6-3
•
Privacy, page 6-3
•
Shared Line, page 6-3
•
Speed Dial, page 6-4
•
Redial, page 6-4
•
Unattended Transfer, page 6-4
•
Voice Mail Indication, page 6-5
•
Voice-Messaging System, page 6-5
•
Making a Conference Call in the United States, page 6-5
•
Making a Conference Call in Sweden, page 6-5
•
Call Waiting in the United States, page 6-6
•
Call Waiting in Sweden, page 6-6
•
About Call Forwarding, page 6-6
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•
Call Forward All in US Mode, page 6-6
•
Call Forward All in Sweden Mode, page 6-7
Attended Transfer
This feature allows a user to transfer an existing call to another phone number after first consulting with
the dialed party before the user hangs up. Perform the following steps to complete an attended transfer:
Procedure
Step 1
Press the flash button on the analog phone to put the existing party on hold and get a dial tone.
Step 2
Dial the phone number to which the existing party is being transferred.
Step 3
When the callee answers the phone, you may consult with the callee and then transfer the existing party
by hanging up your phone.
Call Pickup
Allows you to answer a call that is ringing on another phone within your call pickup group. Perform the
following steps to use the call pickup feature:
Procedure
Step 1
Pick up the phone handset.
Step 2
Press **3.
Caller ID
When the phone rings, the ATA 190 sends a Caller ID signal to the phone between the first and second
ring (with name, phone number, time, and date information, if these are available).
Call-Waiting Caller ID
The ATA 190 plays a call waiting tone, then sends an off-hook Caller ID signal to the phone immediately
after the first tone burst.
The ATA 190 sends the name, phone number, time, and date information, if these are available.
Call Hold
This feature allows the user to place an active state in a held state.
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Group Call Pickup
Allows you to answer a call on a phone that is outside your call pickup group by:
•
Using a group pickup number
•
Dialing the ringing phone's group number
Perform the following steps to use the group call pickup feature:
Procedure
Step 1
Pick up the phone handset.
Step 2
Press **4 > group ID > #.
Meet–Me Conference
This feature allows a user to host a Meet-Me conference in which other participants call a predetermined
number at a scheduled time. Perform the following steps to complete a meet–me conference:
Procedure
Step 1
Pick up the phone handset.
Step 2
Press **5 > room ID > #.
Step 3
Other parties can join a Meet-Me conference by dialing the meeting number directly.
Privacy
This feature prevents users who share a line from adding themselves to a call. Perform the following
steps to enable or disable the privacy feature:
Procedure
Step 1
Pick up the phone handset.
Step 2
During an active call, press **8 to enable the privacy feature.
Step 3
During an active call, press **9 to disable the privacy feature.
Shared Line
This feature allows a user to have multiple phones that share the same phone number or allows a user to
share a phone number with a coworker.
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The feature enables the phone lines to barge into an existing call:
•
If auto barge is enabled, off hook triggers C-barge.
•
If auto barge is disabled, pressing "**6" triggers C-barge.
Speed Dial
This feature allows users to speed dial a phone number by entering an assigned index code (from *1 to
*199) on the phone keypad.
Redial
Allows users to call the most recently dialed phone number by pressing the *# buttons.
Unattended Transfer
This feature allows a user to transfer an existing call to another phone number without waiting for the
dialed party to answer before the user hangs up. Two methods exist for performing an unattended
transfer:
•
Semi-unattended Transfer, page 6-4
•
Fully Unattended Transfer, page 6-4
Semi-unattended Transfer
Perform the following steps to complete a semi-unattended transfer:
Procedure
Step 1
Press the flash button on the analog phone to put the other party on hold and get a second dial tone.
Step 2
Dial the phone number to which you want to transfer the other party.
Step 3
Wait for at least one ringback tone, then hang up your phone to transfer the other party.
Fully Unattended Transfer
Perform the following steps to complete a fully unattended transfer:
Procedure
Step 1
Press the flash button on the analog phone to put the other party on hold and get a second dial tone.
Step 2
Press #90 (the transfer service activation code) on your phone keypad, then enter the phone number to
which you want to transfer the other party, then press #.
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Step 3
Hang up your phone.
Voice Mail Indication
This feature allows the ATA 190 to play an intermittent dial tone if there is a new message in the user's
voice mail box.
Voice-Messaging System
This feature enables callers to leave messages if calls are unanswered or the recipient to access voice
messages. Perform the following steps to access the voice-messaging system:
Procedure
Step 1
Pick up the phone handset.
Step 2
Press *0.
Making a Conference Call in the United States
Procedure
Step 1
Dial the first number.
Step 2
When the person you called answers, perform hook flash on the phone handset. This action puts the first
person you called on hold and you receive a second dial tone.
Step 3
Dial the second person and speak normally when that person answers.
Step 4
To conference with both persons at the same time, perform a hook flash.
Making a Conference Call in Sweden
Procedure
Step 1
Dial the first number.
Step 2
When the person you called answers, perform hook flash on the phone handset. This action puts the first
person you called on hold and a dial tone sounds.
Step 3
Dial the second person and speak normally when that person answers.
Step 4
Perform a hook flash, then press 2 on your phone keypad to return to the first person. You can continue
to switch back and forth between the two callers.
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Step 5
To conference with both callers at the same time, perform a hook flash, then press 3 on the phone keypad.
Once you conference all three callers, the only way to drop a caller is for that caller to hang up.
Call Waiting in the United States
If someone calls you while you are speaking on the phone, you can answer by performing a hook flash.
You cannot conference in all three callers.
Call Waiting in Sweden
If someone calls you while you are speaking on the phone, you can answer by performing a hook flash
then pressing 2 on your phone keypad. You can also perform a hook flash then press 3 later during the
call to create a conference call.
Performing a hook flash then pressing 1 hangs up the first caller and answers the second call. If there is
no answer after one minute, the caller receives a busy signal.
To enable call waiting for Sweden, go to the ATA 190 configuration web page and change the Call
Sequence to ETSI FSK for Sweden.
Note
In ETSI mode, the user must pick up the call waiting rather than start the conference service. The user
cannot trigger the call conference service directly, when there is a call waiting.
About Call Forwarding
ATA 190 supports these call forwarding types: Call Forward All, Call Forward Busy, Call Forward No
Answer.
This feature is implemented by configuration in Cisco Unified Communications Manager. The
administrator can configure the forward destination in Cisco Unified CM to specify the type and
destination of call forwarding. Then, Cisco Unified CM forwards incoming calls without delivering SIP
INVITE messages to the configured line.
ATA 190 can dial a feature code followed by the call forward destination to activate/deactivate call
forward all.
Call Forward All in US Mode
Forward Unconditional
Press #72 on your phone keypad; enter the number you want to forward call to; then press # again.
Canceling Call Forwarding
To cancel call forwarding, press #73 on your phone keypad
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Call Forward All in Sweden Mode
Forward Unconditional
Press *21* on your phone keypad; enter the number you want to forward calls to; then press #. To cancel,
press #21#.
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