13 Provisioning Single Number Reach

13 Provisioning Single Number Reach
CH A P T E R
13
Provisioning Single Number Reach
Cisco Unified Mobility application known as Mobile Connect, commonly called Single Number Reach
(SNR), provides Cisco Unified Communications users with the ability to be reached via a single
enterprise phone number that rings on both their IP desk phone and their cellular phone (Remote
Destination), simultaneously. Mobile Connect users can pick up an incoming call on either their desk or
cellular phones and at any point and can move the in-progress call from one of these phones to the other
without interruption.
Hosted UCS 7.1a supports provisioning Single number reach. It allows a user to create a remote
destination number and associate one or more internal extensions to it. If this feature is enabled on the
Call Manager the call will be forwarded to the remote destination number as well, hence the concept
Mobile Connect / Single Number Reach.
In order for a user in a location to have SNR, the feature should be enabled for the user (via the feature
group) and the location. The SNR button will appear for a user if it is in their feature group, however
they will receive an error message if the location is not enabled for SNR ("This location does not support
single number reach").
This chapter has the following sections:
•
SNR/Mobile Connect Static Configuration, page 13-1
•
Enable SNR functionality for the user, page 13-2
•
Enable SNR functionality for a Location, page 13-2
•
Add SNR Remote Destination, page 13-3
SNR/Mobile Connect Static Configuration
This section details the manual (static) configurations steps required to be performed for Hosted UCS
7.1a SNR feature support. The following topics are covered in this section:
•
Update CUCM Service Parameter for Mobility
•
Modify and Import Softkey Template
Update CUCM Service Parameter for Mobility
Cluster wide service parameters for System - Mobility needs to be set for Hosted UCS 7.1a SNR feature,
when the remote destination provisioned is a remote PSTN phone via central or local PSTN breakout.
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Enable SNR functionality for the user
Step 1
On each Cisco Unified CM cluster, go to System > Service Parameters > Clusterwide Parameters
(System - Mobility).
Step 2
Set Matching Caller ID with Remote Destination as Partial Match.
Step 3
Set Number of Digits for Caller ID Partial Match as 14.
Note
If the mobile enterprise features hold and resume are required to be supported for mobiliy user, then
"Mobile Enterprise Feature Access" service parameter needs to be set to true on CUCM clusters
Modify and Import Softkey Template
Softkey template configuration allows the administrator to manage softkeys that the Cisco Unified IP
Phones support. To hand-off SNR calls from SNR desk phone to the requied remote destination desk
phone, the Mobility softkey should be configured on the Softkey template.
To add Mobility Softkey on Unified CM clusters, edit the softkey template Softkey_Advanced on the
relevant CUCM cluster with Mobility key and import the softkey template into USM. For further details
refer, Importing Softkey and Phone Button Templates, page 3-11
Enable SNR functionality for the user
To enable SNR functionality for the end user, the SNR needs to be enabled in the feature group that the
user uses.
Procedure:
Step 1
Choose General Administration > Feature Groups.
Step 2
Select the Customer; for example, Customer_D.
Step 3
Select the Feature Group; for example, COS1International24Hour.
Step 4
Check Single Number Reach / Mobile Connect capabilities check box.
Step 5
Click Modify.
Enable SNR functionality for a Location
SNR needs to be enabled for a location. This can be done while adding a location or when modifying a
location to enable SNR for the location. To modify a location to support SNR,
Step 1
Choose General Administration > Locations.
Step 2
Under Location Details, check the Single Number Reach Support check box.
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Add SNR Remote Destination
Step 3
Note
Click Modify.
Ensure that the location has PSTN published number configured. The mobility call extended to remote
destination uses the PSTN published number of location having calling party number for the SNR call.
Add SNR Remote Destination
SNR is at a user level. USM provisioning for SNR Mobile Connect is limited to user with roaming
profile/extension mobility. A roaming profile must be associated with SNR user for adding a remote
destination for an extension. Please note that the user may create a Remote Destination without
associating any extensions to it. This section lists the provisioning steps for adding a remote destination
for an extension.
•
Associate Roaming Profile for the SNR user
•
Add a Remote Destination for the SNR user)
Associate Roaming Profile for the SNR user
If the SNR location user is not associated with any roaming profile (Mobility), then perform the steps
mentioned in the Section Adding User Extension Mobility, chapter 4.
Add Remote Destination for the SNR user
To add a Remote Destination for an SNR user, do the following:
Step 1
Navigate to Location Administration > Users via hierarchy to select the user.
Step 2
Click the location user to which SNR remote destination is to be added
Step 3
On the User Management Screen, click Single Number Reach.
Step 4
Enter the name; for example , Remote1.
Step 5
Enter the number; for example, 901628100060.
Note
Step 6
Check Mobile Phone check box.
Note
Step 7
The SNR Name and Number are unique per Call Manager Cluster.
Selecting the Mobile Phone check box, will give a user the ability to hand-off any active desk
phone call to the desired Remote Destination, by pressing the Mobility softkey. Once the Remote
Destination answers, the desk phone will release the call.
Check Enable Mobile Connect check box.
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Add SNR Remote Destination
Note
Step 8
Note
Selecting the Enable Mobile Connect check-box, will ring both the desk phone, as well as the
Remote Destination, for incoming calls.
Under Available extensions to user, Select the extensionss) to which remote destination is required
USM provisioning for SNR Mobile Phone feature (hand-off the call to remote destination by pressing
"Mobility" softkey) is limited to extension mobility user who has logged to a phone. Repeat this for all
remote destinations to be added for the SNR user.
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