A I N D E X

A I N D E X
INDEX
Connection 8.0
A
6-6
Connection 8.5 and later
addressing
call control
intersite networking problems with Cisco Unity
intrasite or intersite networking problems
networked messages
to local recipients
20-6
20-4
20-4
20-8
VPIM messages to specific recipients, problems
20-8
Apache Tomcat
26-3
Cisco PCA
access problems
14-2, 14-4
Apache Tomcat errors
27-3
and Web Inbox errors
service, verifying
error messages
28-3
30-2
audio quality
27-2
saving changes, problems
sign-in account errors
Check Telephony Configuration test
11-1
11-2
garbled prompts
27-3
Tomcat service, verifying
Cisco Unified Serviceability
11-2
low volume of recordings
prompts with jitter
14-4
27-5
Cisco Unified Real-Time Monitoring Tool (RTMT)
11-3
garbled recordings
27-3
managing security alerts when using SSL
connections 14-3
27-5, 28-6
Apple Safari, configuring for Media Master
traces
Call Transfer Rule Tester
changing passwords, effect on IMAP email client access to
Connection 17-2
VPIM messages and blind addressing, problems
choppy audio
9-2
call transfers, fail for Cisco Unified CM Express SCCP
integrations 15-5
19-2
and CPCA errors
7-15
3-3
Cisco Unity Diagnostic Tool
11-4
11-3
11-5
voice-recognition macro trace logs
25-5
voice-recognition micro trace logs
25-5
Cisco Utilities Database Link for Informix
authentication, troubleshooting when Cisco Unified CM
authentication is configured for ports 9-9
15-4
cluster does not function correctly
server does not handle calls
C
calendar integrations
13-5
13-3
cannot access alert logs when publisher server is not
functioning 13-6
20-8
busy greeting, does not play
3-3
Connection cluster
both servers have Primary status
B
3-4
Cisco Voice Technology Group Subscription tool
Add New button disabled
blind addressing, VPIM
3-3
Connection Serviceability
13-4
13-1
3-2
Connection SNMP Agent service, confirming
configuration 32-2
cross-server sign-in
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-1
Index
about
20-16
F
home server cannot be reached
20-17
user ID and PIN not accepted
20-17
users do not hear PIN prompt
20-17
fax
delivery to fax machine
delivery to users
cross-server transfers
about
5-1
notifications by Connection
20-16
call cannot be completed
quality
20-19
callers prompted to leave a message
callers transferred to wrong user
CUDLI
5-3
receipts
20-18
5-7
5-5
full-mailbox warnings
20-18
5-5
16-1
3-4
Custom Key Map tool
24-1
G
Grammar Statistics tool, accessing
D
3-1
greetings, busy greeting does not play
Database Proxy
15-4
3-4
delayed messages
16-2
H
diagnostics
collecting from ViewMail for Outlook
IMAP client problems
24-2
hostname entered does not match the remote site
certificate 20-3
7-14, 17-8
SpeechView transcriptions
directory handler
Help menu, long pauses when listening to
17-8
18-7
19-1
disappearing messages
16-2
I
IMAP client, messages not received
E
17-3
IMAP email access to Connection
emails, accessing in an external message store
overview
6-1
with LDAP configured
encryption, troubleshooting when Cisco Unified CM
encryption is configured for ports 9-9
English-United States language unavailable
17-2
without LDAP configured
error messages for Cisco PCA
27-2
call control
error messages for Web Inbox
28-2
calls not answered
external message store, access to emails
6-6
6-1
external services
access to emails in an external message store
calendar integration
diagnostic tool
6-1
6-11
personal call transfer rules (PCTRs)
6-11, 7-20
6-11
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-2
9-2
9-13
calls not transferred to the correct greeting
calls to Cisco Unity Connection fail
9-2
Check Telephony Configuration test
9-1
15-1
Cisco Unified CM authentication or encryption
Cisco Unified CM through SCCP or SIP trunk
6-6
Test button, diagnostic tool
17-2
integration
12-1
Exchange calendar, accessing calendar information
17-3
IP address, changing for Cisco Unified CM
server 9-5
not answering calls
9-3
9-9
9-9
Index
not answering some calls
port do not register
slow for multiple users
9-3
SMS
9-5, 9-7
ports repeatedly disconnect
Remote Port Status Monitor
22-9
messages
9-1
intersite networking, linking sites
22-9
SMTP
9-5, 9-7
22-1
addressing
20-1, 21-3
delayed
19-2
16-2
disappearing
K
16-2
intrasite or intersite networking, not received
key mapping problems
intrasite or intersite networking, replies not
delivered 20-10
24-1
key presses (touchtones)
14-1
limited to 30 seconds
12-1
networked message transport
L
received in email account
language (English-United States) unavailable
license, troubleshooting
20-9
12-1
M
7-11, 17-5
recordings limited to 30 seconds
undeliverable
12-1
20-9
16-5
16-2
VPIM, incoming not received
20-10
VPIM, outgoing not received
20-11
Messaging Assistant
mailboxes, warnings about full
access problems
16-1
saving changes, problems
Media Master
30-3, 30-4
access problems
30-2
display problems
Microsoft Internet Explorer
Mozilla Firefox, configuring for Media Master
opening a file that is saved on a workstation
phone device ringing
30-5
30-4
MeetingPlace, accessing calendar information
message delivery problems
nonfunctional
22-4
10-5
10-6
do not turn on or off
10-2
message count not given on the phone
22-10
synchronizing
10-5
10-7
10-4
turn on but not off
when to synchronize
10-4
10-4
22-6
port configuration
22-2
repeat notifications
slow for a user
10-1
deleting MWI ports when port memory is used
message notifications
22-9
configuring port memory
delay turning on or off
7-11, 17-5
devices added are triggered at all hours
30-3
MWIs
causes for turning on and off
6-6
MeetingPlace Express, accessing calendar
information 6-6
intermittent failure
14-4
Microsoft Internet Explorer, configuring for Media
Master 30-2
30-2
30-3
missed attempts
14-4
saving changes, problems
30-1
Mozilla Firefox
14-4
Messaging Inbox
and phone device
Apple Safari
14-4
22-5
22-3
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-3
Index
call screening unavailable
N
26-2
Call Transfer Rule Tester, using
networking, intersite
conditions related to meetings
Cisco Unity users unable to address messages
20-6
destinations
26-3
26-4
26-2
directory synchronization problems between a
Connection site and a Cisco Unity site 20-14
destinations, editing prepopulated
directory synchronization problems between two
Connection sites 20-13
phone menu options
failed to assess the current network size
performance counters
rule set failure
20-3
20-4
12-1, 26-1
Transfer All rule, failure
26-6
26-7
phone system integration
automatic replication stalled
manual replication stalled
call control
20-12
directory synchronization problems
20-13
calls to Cisco Unity Connection fail
9-2
Check Telephony Configuration test
9-1
15-1
Cisco Unified CM authentication or encryption
networking, intrasite or intersite
Cisco Unified CM through SCCP or SIP trunk
20-4
Connection users unable to address messages
cross-server sign-in and transfer problems
message transport
9-13
calls not transferred to the correct greeting
20-13
20-12
addressing messages
9-2
calls not answered
20-11
push and pull replication status mismatch
20-4
20-16
20-9
message transport problems
configuration for Phone View
9-3
not answering some calls
ports do not register
9-3
9-5, 9-7
ports repeatedly disconnect
23-1
31-2
IP address, changing for Cisco Unified CM
server 9-5
not answering calls
20-9
replies to messages sent by remote senders not
delivered 20-10
nondelivery receipts
26-3
14-4
voice-recognition conversation problems
20-1
networking, intrasite
USN mismatch
26-3
settings unavailable
unable to contact the remote site
26-7
saving changes, problems
20-1, 21-3
specified location is already part of the network
26-9
rules without a "from" condition, creating
hostname entered does not match the remote site
certificate 20-3
linking sites
26-2
9-5, 9-7
Remote Port Status Monitor
9-1
Phone View
P
application user configuration
31-1
passwords, effect that changing has on IMAP email client
access to Connection 17-2
phone system integration configuration
personal call transfer rules
user phone configuration
access problems
14-4
access to calendar information
call behavior, inconsistent
call holding unavailable
6-11, 7-20
26-2
26-8
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-4
31-3
31-2
ports, troubleshooting when Cisco Unified CM
authentication or encryption is configured 9-9
prompts, garbled or jitter
26-8
call looping during rule processing
traces
31-2
11-3
9-9
9-9
Index
R
T
reconfiguring MWI ports when port memory is used
recordings
10-5
Task Management tool, accessing
3-2
Tomcat, verifying service started
garbled audio stream
low volume
27-5, 28-6
traces
11-2
accessing emails in an external message store
11-4
Remote Administration Tools
audio
3-4
Remote Port Status Monitor
2-2, 2-7
audio quality
3-4
reorder tone, user hears when answering call from
Connection 15-5
11-5
backing up and restoring
calendar integration
reports
2-3
call issues
2-12
2-2
2-7
Connection Reports Harvester Service,
confirming 4-1
call issues (micro traces)
data collection cycle, adjusting
Cisco Unified Serviceability traces for selected
problems 2-11
no data appears
4-2
4-1
2-2
Cisco Unity Connection Serviceability
2-8
Cisco Unity Connection Serviceability macro traces
for selected problems 2-7
S
Cisco Unity Connection Serviceability micro traces
for selected problems 2-2
security alerts, managing when using SSL
connections 14-3
single inbox
client issues
client issues (micro traces)
7-1
slow delivery of messages
SMS notifications
SMTP notifications
2-7
Connection cluster
16-2
conversations
22-9
enabling
SNMP
2-8
32-2
external services
SNMP community string
32-2
fax
SNMP Master Agent
2-4, 2-12
messages
32-2
specified location is already part of the network
20-4
MWIs
2-4, 2-8
2-9
networking
SpeechView
basic configuration settings
confirming services
18-4
proxy server issues
18-2
2-5
personal call transfer rules, access to calendar
information 6-11, 7-20
task list for troubleshooting
18-4
2-6, 31-3
2-6
restoring and backing up
18-3, 18-6
18-3
Phone View
reports
18-1
transcription service configuration
user expectation issues
2-5, 2-9
personal call transfer rules
18-1
SMTP configuration, verifying
transcription notifications
2-2, 2-3, 2-5, 2-6
2-3
LDAP
32-1
2-9
2-9, 2-12
Connection SNMP Agent
traces
2-3
digital networking
22-9
2-2
18-2
RSS feeds
SNMP
2-12
2-6
2-6, 32-2
SpeechView, Transcriptions
2-6
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-5
Index
startup issues
2-9
Test button (external service diagnostic tool)
6-11
Test button (external services and external service
accounts) 2-6
Text to Speech
viewing trace logs
VPIM
voice-recognition conversation
confirmation confidence setting
2-9
use for viewing WAV filenames
VMREST
voice messaging ports, troubleshooting when Cisco
Unified CM authentication or encryption is
configured 9-9
Grammar Statistics tool
24-2
service not available
2-9, 2-12
25-2
25-2
users hear phone keypad (touchtone)
conversation 25-1
2-5, 2-9
web application sign-in
Web Inbox
3-1
usernames not recognized
2-6
25-4
2-12
using diagnostic traces
2-6
25-4
using the Remote Port Status Monitor
using utterance captures
25-5
voice commands not recognized
U
25-6
25-3
VPIM
unable to contact the remote site
undeliverable messages
unified messaging
20-1
16-2
7-1, 8-1
user phone configuration for Phone View
outgoing messages not received
20-11
users unable to blind address messages
during message addressing
in a directory handler
19-1
Cisco Unified Serviceability
W
3-3
Cisco Voice Technology Group Subscription
Tool 3-3
Connection Serviceability
Grammar Statistics
3-2
3-1
Remote Port Status Monitor
WAV file, determining which is played
Apache Tomcat errors
error messages
28-3
28-2
28-2, 29-2
No messages displayed
28-5, 28-7
Sent messages not displayed
3-2
sign-in account errors
utterance captures, using to diagnose voice-recognition
problems 25-5
24-2
Web Inbox
locked user account
3-4
3-3
28-6
28-3, 29-4
Tomcat service, verifying
28-6
Unresponsive Flash Player dialog box
V
ViewMail for Outlook
collecting diagnostics
17-8
form does not appear
17-7
Troubleshooting Guide for Cisco Unity Connection Release 9.x
IN-6
20-8
19-2
utilities and tools
Task Management
20-10
users unable to address messages to specific
recipients 20-8
31-2
users, locating
RTMT
incoming messages not received
28-5
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