Installation and Deployment

Installation and Deployment
Installation and Deployment
• Deployment tasks, page 1
• Create a CSF Device and a Directory Number for Each User, page 3
• Associate New Devices with a User, page 5
• Enable the CTI Protocol for Users, page 6
• Change a User Password, page 6
• Links to documentation, page 7
• Configuration Files, page 9
• DHCP Pool Setup, page 9
• Domain Name Resolution, page 9
• Port Usage, page 10
• Upgrade to Release 9.0, page 10
• Upgrade Cisco Jabber and Cisco VXME Utilities, page 11
Deployment tasks
Important
If you are upgrading from Voice and Video Firmware 8.6 or 8.7, see Upgrade to Release 9.0, on page
10.
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Installation and Deployment
Deployment tasks
Table 1: Overview of installation and deployment tasks
Step
1
Build the Microsoft Windows
desktop image.
Details
1 Log into the HVD as the new user with domain administration
rights.
2 Join the HVD to the corporate domain.
3 Set up Citrix or VMWare.
4 Install VXME Utilities on the Microsoft Windows desktop
image.
5 Install Cisco Jabber on the Microsoft Windows desktop image.
See the Jabber for Windows Installation and Configuration
Guide for your release:
http://www.cisco.com/en/US/products/ps12511/prod_
installation_guides_list.html
6 Create a snapshot of the image and clone it (for backup
purposes).
2
Add users and devices on the
CiscoUnifiedCommunicationsManager.
• Create a CSF Device and a Directory Number for Each User,
on page 3
• Associate New Devices with a User, on page 5
• Enable the CTI Protocol for Users, on page 6
Set up users on the Cisco Unified
Communications Manager for Cisco
Jabber Unified Communications
features, such as Cisco Unified CM
IM and Presence and WebEx
integration.
See the Server Setup Guide for your release of Cisco Jabber for
Windows:
4
Ensure that users know how to
access the user guides.
Links to documentation, on page 7
5
Set up the Cisco Virtualization
Experience Client hardware and
configure the device.
For links to software downloads, documentation roadmap, licensing
information, and release notes, see:
3
http://www.cisco.com/en/US/products/ps12511/prod_installation_
guides_list.html
http://www.cisco.com/en/US/products/ps11976/tsd_products_
support_general_information.html
Quick Start Guide, VESA mount instructions, and regulatory
information:
http://www.cisco.com/en/US/products/ps11976/prod_installation_
guides_list.html
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Installation and Deployment
Create a CSF Device and a Directory Number for Each User
Step
Details
6
Install the Cisco Virtualization
See the Administration Guide for your release:
Experience Media Engine upgrade
http://www.cisco.com/en/US/products/ps11976/prod_maintenance_
on the Cisco Virtualization
guides_list.html
Experience Client 6215.
Note
All software downloads include a Checksum folder, which
contains SHA-1 checksums that you can use for
verification.
Important
If you are upgrading from Voice and Video Firmware
8.6 or 8.7, see Upgrade to Release 9.0, on page 10.
7
Open the required ports in all
firewalls.
See Ports Reference Guide for Cisco Virtualization Experience
Media Engine Release 9.0.
http://www.cisco.com/en/US/products/ps12862/prod_installation_
guides_list.html
Create a CSF Device and a Directory Number for Each User
Note
You can use the same Cisco Unified Client Services Framework (CSF) devices for Cisco Jabber in a
virtual environment, as you do for non-virtual Cisco Jabber. We recommend that you create only one CSF
device for each virtual user. If multiple devices exist for a virtual user, virtual Jabber automatically selects
the first device in the list.
Procedure
Step 1
Step 2
Step 3
Step 4
From Cisco Unified Communications Manager Administration, choose Device > Phone.
Select Add New.
From the Phone Type drop-down list, choose Cisco Unified Client Services Framework, and then select
Next.
In the Phone Configuration window, enter the applicable information for the phone as follows:
Option
Description
Device Name
Enter a name to identify the Cisco Unified Client Services Framework device.
The name can contain 1 to 15 characters, including alphanumeric characters.
Periods, hyphens, and underscores are not supported. The device name need
not relate to the user ID, but typically the device name format is
CSF<username>. Example: CSFjohndoe.
Description
Enter a descriptive name for the phone. For example, enter
Richard-phone-on-computer.
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Create a CSF Device and a Directory Number for Each User
Step 5
Step 6
Step 7
Step 8
Step 9
Option
Description
Device Pool
Choose Default from the list. The device pool defines sets of common
characteristics for devices, such as region, date/time group, softkey template,
and Multilevel Precedence and Preemption (MLPP) information.
Phone Button Template
Choose Standard Client Services Framework. The phone button template
determines the configuration of buttons on a phone and identifies which feature
(such as line or speed dial) is used for each button.
Owner User ID
To use an adjunct license with this device, choose the user ID from the list.
Primary Phone
To use an adjunct license with this device, from the list choose the device name
of the Cisco Unified IP Phone to associate with the client application.
Allow Control of Device
from CTI
Always check this option in a virtual environment.
Presence Group
Choose Standard Presence Group.
Device Security Profile
Choose Cisco Unified Client Services Framework - Standard SIP
Non-Secure Profile.
SIP Profile
Choose Standard SIP Profile or a specific profile that was previously created.
SIP profiles provide specific SIP information for the phone, such as registration
and keepalive timers, media ports, and Do Not Disturb control.
Scroll down to the Product Specific Configuration Layout section, and set Video Calling to Enabled.
Select Save.
Select Apply Config if this button is available, and then confirm when prompted.
Select Add a new DN in the Association Information section that appears on the left side of the window.
Enter information for the directory number on the Directory Number Configuration window.
Option
Description
Directory Number
Enter the directory number (line) to assign to the device.
Route Partition
Enter the route partition. Partitions divide the route plan into logical
subsets. These subsets include organization, location, and type of call.
Display (Internal Caller ID)
Enter the Caller ID.
Maximum Number of Calls
Specify the maximum number of calls that can be presented to the
application.
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Installation and Deployment
Associate New Devices with a User
Option
Description
Busy Trigger
Specify the trigger value, after which an incoming call receives a busy
signal.
Step 10 Select Save.
Step 11 Select Apply Config if this button is available, and then confirm when prompted.
Step 12 Scroll to the bottom of the Directory Number Configuration window, and then select Associate End Users.
Step 13 In the Find and List Users window, use the search criteria to find the user who you want to associate with
the directory number.
Step 14 Check the box next to that username, and then select Add Selected.
The user is now associated with the DN.
Step 15 In the User Associated with Line section of the window, select the username.
Step 16 In the End User Configuration window, scroll down to the Direct Number Associations section.
Step 17 From the Primary Extension drop-down list, choose the DN for the user.
Step 18 In the End User Configuration window, under Permissions Information, select Add to User Group.
Step 19 In the Find and List User Groups window, use the search criteria to find Standard CCM End Users.
Step 20 Check the box next to Standard CCM End Users, and then select Add Selected.
Step 21 Select Save.
Cisco Unified Communications Manager reminds you that changes to line or directory number settings require
a restart. However, you need only restart after you edit lines on Cisco Unified IP Phones that are running at
the time of the modifications.
Associate New Devices with a User
Note
You must perform this task in Cisco Unified Communications Manager.
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose > User Management > End User.
Search for the user in the Find and List Users window.
Step 3
Step 4
Step 5
Select the user.
Select Device Association in the Device Information section.
Search for the devices you require in the User Device Association window.
Step 6
Select the devices you require.
For example, you might select a device whose type is Cisco Unified Client Services Framework, and a
desk-phone device.
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Enable the CTI Protocol for Users
Step 7
Step 8
Step 9
Select Save Selected/Changes.
Select Back to User from the menu in the Related Links navigation box at the top right of the window.
Select Go.
Step 10 Verify that the devices are listed in the Device Information section in the End User Configuration window.
Enable the CTI Protocol for Users
You must enable the computer-telephony integration (CTI) protocol for each Cisco Virtualization Experience
Client user.
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose User Management > End Users.
Search for the user in the Find and List Users window.
Step 3
Step 4
Select the user.
In the End User Configuration window, scroll down to Permissions Information.
Step 5
Step 6
Select Add to User Group.
Select the following groups:
• Standard CCM End Users
• Standard CTI Allow Control of All Devices
• Standard CTI Enabled
Step 7
Select Save.
What to Do Next
Enable the Unified Communications Manager IM and Presence Service. See the documentation for your
version of Cisco Unified Communications Manager.
Change a User Password
Use this procedure to change the password for a user.
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Installation and Deployment
Links to documentation
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose Cisco Unified Communications
Manager Administration > User Management > End User.
Search for the user in the Find and List Users window.
Step 3
Step 4
Select the user.
In the End User Configuration window, in the Password field, enter a new password for the user.
Step 5
Step 6
In the Confirm Password field, enter the new password for the user again.
Select Save.
Links to documentation
You can add links to the Cisco Virtualization Experience Client desktop, or to the Citrix or VMware log on
screens, so that users can find information to help them get started using Cisco Virtualization Experience
Client and the accessories.
Create Desktop Shortcut
Add a desktop shortcut to the User Guide for Virtualization Experience Client 6215 for users who do not
connect to their hosted virtual desktops in kiosk mode. Users can click the shortcut to access the documentation
and to get help.
Procedure
Step 1
Open the wlx.ini file for editing, by using Cisco VXC Manager or Dell Wyse Device Manager.
Depending on your deployment, you may need to edit this file locally, in which case the file name is wnos.ini.
Step 2
Add the following lines:
CONNECT=BROWSER \
Description="Help Getting Started" \
URL=http://www.cisco.com/go/6215_guide \
Resolution=FullScreen \
Mode=Normal
Step 3
Optional. Add the icon parameter to change the shortcut icon.
Icon=image file
The image file must be located in the wlx/bitmap directory on the server. If you do not specify an image file,
the default icon appears. Supported file types are PNG, JPEG, and GIF, as well as XPM for backward
compatibility.
Step 4
Save the changes to the wlx.ini file.
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Installation and Deployment
Add a Link to the Citrix Landing Page
Add a Link to the Citrix Landing Page
You can add a link to the Citrix landing page. This link is important for Citrix connections that operate in
kiosk mode. In kiosk mode, the users have no access to the Cisco Virtualization Experience Client desktop.
Note
You must be a Desktop Delivery Controller (DDC) administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Establish a Remote Desktop connection to the server running the Desktop Delivery Controller (DDC).
In the navigation tree, under Access, select Citrix Web Interface > XenApp Web Sites > Internal Site.
Under Internal Site - Edit Settings, select Web Site Appearance.
In the Customize Web Site Appearance - Internal Site window, under Options, select Content.
Step 5
Step 6
Select the language code (for example, English [en]), and then select Edit.
In the Edit Custom Text window, check Footer text (all screens).
Step 7
In the Edit Custom Text window, under Customize Footer Text, enter text to point the user to the online
documentation.
Example:
Sample text
VXC 6215 User Guide: http://www.cisco.com/go/6215_guide
Step 8
Select Finish, and then select OK.
Add a Link to the VMware Pre-login Banner
You can add a link to the VMware pre-login banner. This link is important for VMware connections that
operate in kiosk mode. In kiosk mode, the users have no access to the Cisco Virtualization Experience Client
desktop.
Note
You must be a VMware Connection Server administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Log in to the VMware Connection Server.
Select View Configuration - Global Settings.
Under the General section, select Edit.
Check Display a pre-login message.
Enter text to point the user to the online documentation URL.
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Configuration Files
Example:
Sample text
VXC 6215 User Guide: http://www.cisco.com/go/6215_guide
Step 6
Select OK.
Configuration Files
For each Cisco Unified Client Services Framework (CSF) device that you add to the system, Cisco Unified
Communications Manager creates a configuration (CNF) file. The CNF file contains the device specifications
for the associated user.
When users sign in to Cisco Jabber , Cisco Virtualization Experience Media Engine starts the download of
the associated CNF file to the thin client, over TFTP. To ensure the successful transfer of the file, you must
open a port in all firewall applications to allow the thin client to access port 69 on the TFTP server for the
Cisco Unified Communications Manager. For more information about how to open ports, see the documentation
for the firewall software.
DHCP Pool Setup
If your network uses DHCP, you must specify the domain name in the DHCP pool. Without this setting,
DHCP does not assign a domain to the Cisco Virtualization Experience Client thin clients . Therefore, the
devices cannot register with the Cisco Unified Communications Manager, the client keypads are dimmed,
and users cannot make calls.
Example:
ip dhcp pool Non-VXCM server
network 10.2.209.0 255.255.255.0
dns-server 10.2.25.11
default-router 10.2.209.1
domain-name rtpvxi.com
!
Domain Name Resolution
If the Cisco Virtualization Experience Client devices reside in a different domain than the Cisco Unified
Communications Manager, the DNS server may be unable to resolve the domain name for the Cisco Unified
Communications Manager.
To resolve this issue, you must edit the /etc/hosts file on the thin client. To make the change permanent, use
the Cisco Virtualization Experience Client Manager to edit the wlx.ini file. Add the AddtoEtcHosts= parameter,
and specify the IP, FQDN, and aliases for each Cisco Unified Communications Manager in the cluster. This
parameter adds entries to the /etc/hosts file, where aliases are an optional space-separated list of hostnames.
For more information about how to edit the wlx.ini file, see the INI Files Reference Guide.
Syntax
AddtoEtcHosts= "ip1 FQDN1 aliases1;ip2 FQDN2 aliases2"
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Port Usage
Sample wlx.ini file
;*************************************************************
;* General 1 *
;*************************************************************
AddtoEtcHosts="10.200.252.2 CUCM123.cisco.com CUCM123;10.100.7.117 CUCM456.cisco.com CUCM456"
IniFileSource=cache
;*************************************************************
;*
Connections
*
;*************************************************************
Browser.Homepage=http://gwydlvm120
CONNECT=BROWSER \
Description="Citrix-HVD" \
URL=www.cisco.com \
AutoConnect=yes \
Sound=yes \
mode=normal
Port Usage
If the network includes firewalls, you may have to open ports. See Ports Reference Guide for Cisco
Virtualization Experience Media Engine Release 9.0, available from:
http://www.cisco.com/en/US/docs/voice_ip_comm/vxc/english/vxme/9.x_ports_ref/b_vxme_
ports-reference-guide.html
Upgrade to Release 9.0
Important
You must upgrade both the image on the Cisco Virtualization Experience Client and the Unified
Communications software on the hosted virtual desktop (HVD), for the Unified Communications features
to work.
Before You Begin
• Obtain the updated image for the Cisco Virtualization Experience Client.
• Obtain the Cisco Jabber and VXME Utilities installation software.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Upgrade the image on the Cisco Virtualization Experience Client.
Install the Cisco Virtualization Experience Media Engine (VXME) add-on.
On the HVD, uninstall Cisco UC Integration for Microsoft Lync or Cisco Unified Personal Communicator.
On the HVD, install VXME Utilities.
On the HVD, install Cisco Jabber.
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Installation and Deployment
Upgrade Cisco Jabber and Cisco VXME Utilities
Upgrade Cisco Jabber and Cisco VXME Utilities
Use this procedure to upgrade to a newer release, or to repair either the Cisco Jabber or the Cisco VXME
Utilities installation.
Important
To upgrade to a new release, you must upgrade both the image on the Cisco Virtualization Experience
Client and the Unified Communications software on the hosted virtual desktop (HVD), for the Unified
Communications features to work.
Procedure
Step 1
Step 2
Step 3
Close Cisco Jabber and ensure that it is not running on the HVD.
Important
If Cisco Jabber is running during the installation, you must completely exit and restart Cisco
Jabber to enable virtualization.
Install Cisco VXME Utilities.
Install Cisco Jabber.
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Installation and Deployment
Upgrade Cisco Jabber and Cisco VXME Utilities
Deployment Guide for Cisco Virtualization Experience Media Engine for SUSE Linux Release 9.0
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