Cisco Jabber and Virtualization

Cisco Jabber and Virtualization
Cisco Jabber and Virtualization
In this document, Cisco Virtualization Experience Client means Cisco Virtualization Experience Client 6215.
• Cisco Jabber, page 1
• Virtual Environment, page 6
• Device Selector, page 7
Cisco Jabber
Cisco Jabber is a multimedia communication application for presence, audio and video calls, and enterprise
instant messaging.
With Cisco Jabber you can
• See the availability status for your contacts.
• Set your own custom availability status messages.
• Place or receive audio and video calls.
• Send instant messages to your contacts.
• Access your visual voicemail.
• Access your corporate directory.
• Start or join web conferences.
Some of the Cisco Jabber features described in this FAQ might not be available in your environment. Your
organization determines the feature set that is available to you, for example, video, visual voicemail, and web
conferencing. Your system administrator must enable and set up some features before you can access them.
If the administrator does not set up these features, they do not appear in Cisco Jabber.
Note
Cisco Jabber always starts with the default size and position for the application windows.
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Cisco Jabber and Virtualization
Jabber Main Window
Jabber Main Window
After you sign in, the main window appears. The main window includes the following icons:
Icon
Description
Click to show your contacts.
Click to show a record of your calls. If you missed calls, a number appears beside
this icon to indicate the number of missed calls.
Click to show your voicemail messages. If you have voicemail messages, a number
appears beside this icon to indicate the number of new messages.
Click to see a list of your scheduled WebEx meetings for the day. If you set up your
WebEx host account, you can start a WebEx meeting by clicking Instant WebEx
Meeting.
This icon appears only if WebEx integration is set up. For more information, see
your system administrator.
Click to view error messages.
This icon appears only if there are new error messages.
Click to choose a telephone to control, or to specify a number to which you want to
redirect your calls.
The list contains all available telephones set up for you.
Jabber Chat Window
Chat sessions open in the Integrated Session window. Use the following icons to enhance your chat.
Icon
Description
Click to start a call. If you are chatting with multiple people, click to start a conference
call.
Click to open a browser for a WebEx conference. You receive an invitation email that
you can forward to other participants. You can also copy the link from the email and
paste it into the chat window.
Click to add the contact to the contact list. This icon appears only during a
person-to-person chat, if the contact is not already in your contact list.
Click to send a screen capture.
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Cisco Jabber and Virtualization
Jabber Call Window
Icon
Description
Click to send an attachment.
Click to select from a palette of smileys.
Click to select a font, type size, and color.
Click to search your corporate directory and add people not already on your contact
list to your chat.
Tip
You can also drag a name from your contact list onto your active chat window
to add them to your chat.
Jabber Call Window
Calls open in the Integrated Session window. Use the following icons to control the call in progress.
Icon
Description
Start My Video
Click to start sending your video.
This button appears only if you are not currently sending your video. If your
administrator disables video, this button is not available.
Stop My Video
Click to stop sending your video.
This button appears only if you are currently sending your video. If your
administrator disables video, this button is not available.
Click to expand video to full screen. To exit full screen, press Escape.
Click to toggle self view video. Self view is available for all calls where the
other party can receive video, even if they do not send video.
If your administrator disables video, this button is not available.
Click to open a keypad that you can use to enter numbers or characters. Use this
keypad to perform tasks such as entering a PIN or a numeric password, or to
interact with applications that have telephony user interfaces.
Click to mute your microphone.
Click to open a menu, from which you can place the call on hold, transfer the
call, merge the call with another, or start a conference call.
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Cisco Jabber and Virtualization
Tool Tips
Icon
Description
Click to end the call.
Click to separate the call window from your chats in the Integrated Session
window.
Tool Tips
Cisco Jabber includes tool tips. Hover your mouse over an icon to display a short description.
Integration with Microsoft Office Applications
The following table describes the integration features that are available, depending on how Cisco Jabber is
set up. If you cannot place a call or start a chat session from a particular application, check with your
administrator.
Important
Cisco Jabber starts all calls according to the preference that you set in File > Options > Calls. However,
you can start or stop your video during an active call.
Application
Click to chat/IM Support Click to Call Support
(Voice and Video)
Availability Status
Outlook 2007
(32 bit)
Group chat function is
also available.
Conferencing function is
also available.
Support to contact the
author of the document.
Support to contact the
author of the document.
Internet Explorer
required.
Internet Explorer
required.
Word 2007, Excel 2007,
and PowerPoint 2007
(32 bit)
SharePoint 2007
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Internet Explorer
required.
Cisco Jabber and Virtualization
Virtual Private Network Support
Application
Click to chat/IM Support Click to Call Support
(Voice and Video)
Availability Status
Outlook 2010
(32 bit and 64 bit)
Group chat function is
also available.
Conferencing function is
also available.
Support to contact the
author of the document.
Support to contact the
author of the document.
Internet Explorer
required.
Internet Explorer
required.
Internet Explorer
required.
Not supported.
Not supported.
Not supported.
Word 2010, Excel 2010,
PowerPoint 2010
(32 bit and 64 bit)
SharePoint 2010
Microsoft Internet
Explorer and Mozilla
Firefox
Cisco Jabber was tested with Microsoft Office 2007 32bit, Office 2010 32bit, Office 2010 64bit and SharePoint
2010 in a Microsoft Office 365 environment, with an on-premises Active Directory server. Cisco cannot
support an environment where active directory cannot be locally accessed and updated.
Virtual Private Network Support
To connect to your hosted virtual desktop (HVD), you must first connect to your corporate network. If you
do not connect to the network directly, you must use Cisco AnyConnect.
Your system administrator can provide advice as to whether you must use Cisco AnyConnect before you can
log on to your HVD or access other network resources. If you must use Cisco AnyConnect, your administrator
can set it to start automatically when you boot and can place the Cisco AnyConnect shortcut on your
Cisco Virtualization Experience Client desktop.
After you connect to the corporate network, you log on to your HVD by using one of the following methods:
• Citrix XenDesktop (opens in Mozilla Firefox)
• Citrix XenClient
• VMware Horizon View Client
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Cisco Jabber and Virtualization
Virtual Environment
Note
You must use the connection method set up for your network.
Virtual Environment
The hosted virtual desktop (HVD) is a new form of desktop computing. Your HVD looks and behaves like a
regular desktop. However, your Windows desktop, other software (including Cisco Jabber), and your data
reside in a central location called a data center. The HVD removes the need for typically more costly physical
desktop PCs. Central hosting in the data center reduces the cost of providing the applications and computing
services that you need.
This type of setup is commonly referred to as a virtual environment.
Cisco Virtualization Experience Client 6215 is a thin client—a multimedia-enabled desktop PC and phone
replacement for enterprises. You access your HVD over a secure connection with your Cisco Virtualization
Experience Client. With Cisco Virtualization Experience Client 6215 and Cisco Virtualization Experience
Media Engine, you can use Cisco Jabber to place calls in virtual environments.
The following image shows Cisco Jabber with Cisco Virtualization Experience Media Engine components
for a video call, as they appear on a Cisco Virtualization Experience Client 6215 (VXC 6215) display.
Figure 1: Cisco Jabber with Cisco Virtualization Experience Media Engine
Legend
1 Integrated session window (call and chat)
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Cisco Jabber and Virtualization
Device Selector
Legend
2 Cisco Jabber main window
3 Device Selector
Device Selector
The Device Selector is part of Cisco Virtualization Experience Media Engine (VXME). Device Selector is a
menu that you use to manage your cameras and audio devices. You can view your currently active cameras
and audio devices or change them. A list of audio devices appears first in the menu, followed by a list of
cameras. The list of audio devices includes the thin client built-in audio device. Your active camera and audio
device selections apply to all applications.
The icon for the Device Selector ( ) appears in the notification area in the bottom right corner of the screen.
Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show
hidden icons.
You can also open Device Selector from Cisco Jabber by clicking Show on one of the following tabs:
• File > Options > Audio
• File > Options > Video
View Your Active Camera or Audio Device
You can check to see which of your cameras or audio devices is currently selected.
Procedure
In the Windows notification area, click
.
Check marks indicate the selected devices.
Change Your Active Camera or Audio Device
Use the Device Selector menu to select a different active camera or audio device. You must have multiple
devices connected.
Procedure
Step 1
In the Windows notification area, click
.
Check marks indicate the selected devices.
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Cisco Jabber and Virtualization
Change Your Active Camera or Audio Device
Step 2
Step 3
Click a device (camera or audio) to make it active.
Click anywhere except on the Device Selector menu to close the menu.
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