Installation and Deployment

Installation and Deployment
Installation and Deployment
• Deployment Tasks, page 1
• Download Cisco Virtualization Experience Media Engine, page 3
• Download Cisco VXME Utilities, page 3
• Cisco Virtualization Experience Media Engine Installation, page 4
• Install Cisco VXME Utilities, page 7
• Create a CSF Device and a Directory Number for Each User, page 8
• Associate New Devices with a User, page 10
• Enable the CTI Protocol for Users, page 11
• Change a User Password, page 11
• Links to Documentation, page 12
• Configuration Files, page 14
• Port Usage, page 14
• Upgrade Cisco Jabber and Cisco VXME Utilities, page 15
• Upgrade Cisco UC Integration for Microsoft Lync, page 16
• Upgrade the Citrix Receiver or the VMware Client, page 16
• Change the Hosted Virtual Desktop Connection Type, page 16
• Uninstall Cisco Virtualization Experience Media Engine, page 17
Deployment Tasks
You can use the following overview to plan your deployment, or use it as an installation checklist.
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Installation and Deployment
Deployment Tasks
Table 1: Overview of Installation and Deployment Tasks
Step
Details
1
Set up the endpoints and configure See the documentation for the endpoints.
them.
2
Install the Citrix Receiver or
VMware Horizon View Client on
the endpoints.
See the documentation for your Citrix or VMware product.
• Citrix: http://www.citrix.com
• VMware: https://www.vmware.com
Important
Ensure that you install a supported version of Citrix
or VMware. For more information, see the release
notes document for your release of Virtualization
Experience Media Engine.
3
(Optional) Install Cisco Media
Services Interface (MSI).
For more information, see Cisco Media Services Interface.
4
Install the Cisco Virtualization
Install Cisco Virtualization Experience Media Engine
Experience Media Engine software
on the endpoints.
5
Install Cisco VXME Utilities and
Cisco Jabber for Windows or Cisco
UC Integration for Microsoft Lync
on the hosted virtual desktop
(HVD).
Install Cisco VXME Utilities, on page 7
See the Cisco Jabber for Windows Installation and Configuration
Guide for your release:
http://www.cisco.com/c/en/us/support/unified-communications/
jabber-windows/products-installation-guides-list.html
See the Administration Guide for Cisco UC Integration for
Microsoft Lync for your release:
http://www.cisco.com/c/en/us/support/unified-communications/
uc-integration-tm-microsoft-lync/
products-installation-guides-list.html
Important
6
Add users and devices on the Cisco
Unified Communications Manager.
Multiple registrations to the Cisco Unified
Communications Manager are not supported. To help
prevent multiple registrations, Cisco recommends
that you create only one HVD for each user.
• Create a CSF Device and a Directory Number for Each User,
on page 8
• Associate New Devices with a User, on page 10
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Installation and Deployment
Download Cisco Virtualization Experience Media Engine
7
Step
Details
Set up users on the Cisco Unified
Communications Manager for Cisco
Jabber Unified Communications
features, such as Cisco Unified
Communications Manager IM and
Presence Service and Cisco WebEx
integration.
See the server setup guide for your release of Cisco Jabber for
Windows:
http://www.cisco.com/en/US/products/ps12511/prod_installation_
guides_list.html
See the Administration Guide for Cisco UC Integration for
Microsoft Lync for your release:
http://www.cisco.com/c/en/us/support/unified-communications/
uc-integration-tm-microsoft-lync/
products-installation-guides-list.html
8
Ensure that users know how to
access the user guides.
Links to Documentation, on page 12
9
Open the required ports in all
firewalls.
Port Usage, on page 14
Download Cisco Virtualization Experience Media Engine
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Go to the following URL:
http://www.cisco.com/cisco/software/navigator.html
Select Products > Unified Communications > Unified Communications Applications > Messaging >
Cisco Virtualization Experience Media Engine > Cisco Virtualization Experience Media Engine for
Windows.
In the navigation tree, select your release.
From the list, select the file for your release.
Select Download or Add to cart and follow the prompts.
Download Cisco VXME Utilities
Note
Cisco UC Integration for Microsoft Lync installer includes Cisco VXME Utilities. If you are installing
Cisco UC Integration for Microsoft Lync, you must not perform this procedure.
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Cisco Virtualization Experience Media Engine Installation
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Go to the following URL:
http://www.cisco.com/cisco/software/navigator.html
Select Products > Unified Communications > Unified Communications Applications > Messaging >
Cisco Virtualization Experience Media Engine > Cisco Virtualization Experience Media Engine for
Windows
In the navigation tree, select your release.
From the list, select the file for your release.
Select Download or Add to cart and follow the prompts.
Cisco Virtualization Experience Media Engine Installation
Before you install Cisco Virtualization Experience Media Engine (VXME) for Windows, you must complete
the following tasks:
• Install and set up the Citrix Receiver or VMware Horizon View Client.
Ensure that you are using a supported version of your Citrix or VMware product. For more information,
see the release notes document for your release of Cisco Virtualization Experience Media Engine.
• Obtain the Cisco Virtualization Experience Media Engine for Windows installation zip file, and extract
the contents.
You can use one of the following methods to install Cisco Virtualization Experience Media Engine:
• Run the Microsoft Installer, on page 4
• Use the Command Line, on page 5
• Use the Group Policy Editor, on page 5
Related Topics
Uninstall Cisco Virtualization Experience Media Engine
Run the Microsoft Installer
Run the Microsoft Installer (MSI) to install Cisco VXME for Windows.
Before You Begin
• Install and set up the Citrix Receiver or VMware Horizon View Client.
Ensure that you are using a supported version of your Citrix or VMware product. For more information,
see the release notes document for your release of Cisco Virtualization Experience Media Engine.
• Obtain the Cisco Virtualization Experience Media Engine (VXME) for Windows zip file, and extract
the contents.
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Installation and Deployment
Use the Command Line
Procedure
Step 1
Step 2
Step 3
Double-click the CiscoVXMESetup.msi file.
To open the executable file, click OK.
If the Open File - Security Warning appears, click Run.
Step 4
Read the EULA and if you agree, click Accept and Install.
http://www.cisco.com/go/eula.
Step 5
To complete the installation, click Finish.
The VXME process starts automatically after the installation is complete.
Use the Command Line
Use the command line to run the Microsoft Installer (MSI).
Before You Begin
• Install and set up the Citrix Receiver or VMware Horizon View Client.
Ensure that you are using a supported version of your Citrix or VMware product. For more information,
see the release notes document for your release of Cisco Virtualization Experience Media Engine.
• Obtain the Cisco Virtualization Experience Media Engine (VXME) for Windows zip file, and extract
the contents.
Procedure
Step 1
Step 2
Open a command window.
Enter the following command: start /wait msiexec.exe /i <path to MSI>\CiscoVXMESetup.msi /quiet.
The /quiet switch specifies a silent installation.
Step 3
Enter one of the following commands (including quotation marks) depending on the operating system:
• For 32 bit Windows, enter "%PROGRAMFILES%\Cisco Systems\Cisco VXME\uc-start.bat".
• For 64 bit Windows, enter "%PROGRAMFILES(X86)%\Cisco Systems\Cisco VXME\uc-start.bat".
Use the Group Policy Editor
Use the Group Policy Management console to deploy Cisco VXME for Windows to supported thin clients
that are running a supported Microsoft Windows operating system.
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Installation and Deployment
Use the Group Policy Editor
Important
To install Cisco VXME for Windows with Group Policy, all computers or users to which you plan to
deploy Cisco VXME for Windows must be in the same domain.
Before You Begin
• Install and set up the Citrix Receiver or VMware Horizon View Client.
Ensure that you are using a supported version of your Citrix or VMware product. For more information,
see the release notes document for your release of Cisco Virtualization Experience Media Engine.
• Obtain the Cisco Virtualization Experience Media Engine (VXME) for Windows zip file, and extract
the contents.
• Use Microsoft Orca to set the language code to 1033.
• Copy the modified Microsoft Installer (MSI) to a software distribution point for deployment. All
computers to which you plan to deploy Cisco VXME for Windows must be able to access the MSI on
the distribution point.
Procedure
Step 1
Step 2
Select Start > Run.
At the prompt, enter the following command: GPMC.msc.
Step 3
Step 4
Step 5
Right-click on the appropriate domain in the left pane.
Select Create a GPO in this Domain, and Link it here.
In the New GPO window, Name field, enter a name for the group policy object.
Step 6
Leave the default value or select an option from the Source Starter GPO list, and then select OK.
The new group policy appears in the list of group policies for the domain.
Step 7
Step 8
Step 9
Step 10
Step 11
Select the group policy object under the domain in the left pane.
From the Security Filtering section of the Scope tab, select Add.
Specify the computers and users to which you want to deploy Cisco VXME for Windows.
Specify the MSI file.
Right-click the group policy object in the left pane and then select Edit.
The Group Policy Management Editor opens.
Step 12 Select Computer Configuration and then select Policies > Software Settings.
Step 13 Right-click Software Installation and then select New > Package.
Step 14 Next to File Name, enter the location of the MSI file.
Example:
\\server\software_distribution
Important
You must enter the Uniform Naming Convention (UNC) path for the location of the MSI file.
If you do not enter the UNC path, Group Policy cannot deploy Cisco VXME for Windows.
Step 15 Select the MSI file, and then select Open.
Step 16 In the Deploy Software dialog box, select Assigned, and then select OK.
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Install Cisco VXME Utilities
Set the Language Code
Use Microsoft Orca to set the language code if you plan to use Group Policy to deploy Cisco VXME for
Windows. Microsoft Orca is available as part of the Microsoft Windows SDK for Windows 7 and .NET
Framework 4 that you can download from the Microsoft website.
Before You Begin
You have Microsoft Orca installed.
Procedure
Step 1
Start Microsoft Orca.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Step 14
Select File > Open.
Browse to the location of CiscoVXMESetup.msi.
Select CiscoVXMESetup.msi, and then select Open.
Select View > Summary Information.
Set the Languages field to 1033.
Select OK.
Select Tools > Options.
Select the Database tab.
Select Copy embedded streams during 'Save As'.
Select Apply, and then select OK.
Select File > Save As.
Select a location to which to save the modified CiscoVXMESetup.msi file.
Specify a name for the modified file, and then select Save.
What to Do Next
Use the Group Policy Editor, on page 5
Install Cisco VXME Utilities
Install Cisco Virtualization Experience Media Engine (VXME) Utilities on the hosted virtual desktops (HVD),
before you install Cisco Jabber for windows. If you plan to install Cisco UC Integration for Microsoft Lync,
you must not perform this procedure because Cisco UC Integration for Microsoft Lync includes Cisco VXME
Utilities.
Run the Microsoft Installer (MSI) on the hosted virtual desktop (HVD).
Before You Begin
Obtain the Cisco VXME Utilities zip file, and extract the contents.
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Create a CSF Device and a Directory Number for Each User
Procedure
Step 1
Step 2
Step 3
Double-click the CiscoVXMEUtilitiesSetup.msi file.
To open the executable file, click OK.
If the Open File - Security Warning appears, click Run.
Step 4
Read the EULA and if you agree, click Accept and Install.
http://www.cisco.com/go/eula.
Step 5
To complete the installation, click Finish.
Create a CSF Device and a Directory Number for Each User
Note
You can use the same Cisco Unified Client Services Framework (CSF) devices for Cisco Unified
Communications clients in a virtual environment as you do for nonvirtual clients. Cisco recommends that
you create only one CSF device for each virtual user. If multiple devices exist for a virtual user, Cisco
Virtualization Experience Media Engine automatically selects the first device in the list.
Procedure
Step 1
Step 2
Step 3
Step 4
From Cisco Unified Communications Manager Administration, choose Device > Phone.
Select Add New.
From the Phone Type drop-down list, choose Cisco Unified Client Services Framework, and then select
Next.
In the Phone Configuration window, enter the applicable information for the phone as follows:
Option
Description
Device Name
Enter a name to identify the Cisco Unified Client Services Framework device.
The name can contain 1 to 15 characters, including alphanumeric characters.
Periods, hyphens, and underscores are not supported. The device name need
not relate to the user ID, but typically the device name format is CSF<username>.
Example: CSFjohndoe.
Description
Enter a descriptive name for the phone. For example, enter
Richard-phone-on-computer.
Device Pool
Choose Default or another profile that was previously created. The device pool
defines sets of common characteristics for devices, such as region, date/time
group, softkey template, and Multilevel Precedence and Preemption (MLPP)
information.
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Create a CSF Device and a Directory Number for Each User
Step 5
Step 6
Step 7
Step 8
Step 9
Option
Description
Phone Button Template
Choose Standard Client Services Framework. The phone button template
determines the configuration of buttons on a phone and identifies which feature
(such as line or speed dial) is used for each button. This is a required option.
Owner User ID
To use an adjunct license with this device, choose the user ID from the list.
Primary Phone
To use an adjunct license with this device, from the list choose the device name
of the Cisco Unified IP Phone to associate with the client application.
Allow Control of Device
from CTI
Always check this option in a virtual environment.
Presence Group
Choose Standard Presence Group.
Device Security Profile
Choose Cisco Unified Client Services Framework - Standard SIP Non-Secure
Profile.
SIP Profile
Choose Standard SIP Profile or another profile that was previously created.
SIP profiles provide specific SIP information for the phone, such as registration
and keepalive timers, media ports, and Do Not Disturb control.
Scroll down to the Product Specific Configuration Layout section, and set Video Calling to Enabled.
Select Save.
Select Apply Config if this button is available, and then confirm when prompted.
Select Add a new DN in the Association Information section that appears on the left side of the window.
Enter information for the directory number on the Directory Number Configuration window.
Option
Description
Directory Number
Enter the directory number (line) to assign to the device.
Route Partition
Enter the route partition. Partitions divide the route plan into logical subsets.
These subsets include organization, location, and type of call.
Display (Internal Caller ID) Enter the Caller ID. This entry is optional. The actual display depends on this
entry and the configuration for the other party. For example, Cisco IP Phones
display the Caller ID, but Cisco Jabber does not.
Maximum Number of Calls Specify the maximum number of calls that can be presented to the application.
This number includes all calls placed on hold plus the active call, regardless
of which party initiated the calls.
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Associate New Devices with a User
Option
Description
Busy Trigger
Specify the number of calls (active and on hold), after which an incoming call
receives a busy signal or gets redirected to the Forward Busy Internal/External
target (if the target is configured).
Step 10 Select Save.
Step 11 Select Apply Config if this button is available, and then confirm when prompted.
Step 12 Scroll to the bottom of the Directory Number Configuration window, and then select Associate End Users.
Step 13 In the Find and List Users window, use the search criteria to find the user who you want to associate with
the directory number.
Step 14 Check the box next to that username, and then select Add Selected.
The user is now associated with the DN.
Step 15 In the User Associated with Line section of the window, select the username.
Step 16 In the End User Configuration window, scroll down to the Direct Number Associations section.
Step 17 From the Primary Extension drop-down list, choose the DN for the user.
Step 18 In the End User Configuration window, under Permissions Information, select Add to User Group or
Add to Access Control Group, depending on your version of Cisco Unified Communications Manager.
Step 19 In the Find and List User Groups window, use the search criteria to find Standard CCM End Users.
Step 20 Check the box next to Standard CCM End Users, and then select Add Selected.
Step 21 In the Find and List User Groups window, use the search criteria to find Standard CTI Enabled.
Step 22 Check the box next to Standard CTI Enabled, and then select Add Selected.
Step 23 Select Save.
Cisco Unified Communications Manager reminds you that changes to line or directory number settings require
a restart. However, you need only restart after you edit lines on Cisco Unified IP Phones that are running at
the time of the modifications.
Associate New Devices with a User
Note
You must perform this task in Cisco Unified Communications Manager.
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose > User Management > End User.
Search for the user in the Find and List Users window.
Step 3
Step 4
Step 5
Select the user.
Select Device Association in the Device Information section.
Search for the devices you require in the User Device Association window.
Step 6
Select the devices you require.
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Enable the CTI Protocol for Users
For example, you might select a device whose type is Cisco Unified Client Services Framework, and a
desk-phone device.
Step 7
Step 8
Step 9
Select Save Selected/Changes.
Select Back to User from the menu in the Related Links navigation box at the top right of the window.
Select Go.
Step 10 Verify that the devices are listed in the Device Information section in the End User Configuration window.
Enable the CTI Protocol for Users
You must enable the computer-telephony integration (CTI) protocol for each Cisco Virtualization Experience
Media Engine (VXME) user.
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose User Management > End Users.
Search for the user in the Find and List Users window.
Step 3
Step 4
Select the user.
In the End User Configuration window, scroll down to Permissions Information.
Step 5
Step 6
Select Add to User Group.
Select the following groups:
• Standard CCM End Users
• Standard CTI Allow Control of All Devices
• Standard CTI Enabled
Step 7
Select Save.
What to Do Next
Enable the Unified Communications Manager IM and Presence Service. See the documentation for your
version of Cisco Unified Communications Manager.
Change a User Password
Use this procedure to change the password for a user only if LDAP Authentication is not enabled. If LDAP
Authentication is enabled, the passwords are stored on the LDAP Server. For Cisco Unified Communications
Manager 9.0 or later, this procedure applies only to passwords for users created locally.
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Links to Documentation
Procedure
Step 1
Step 2
From Cisco Unified Communications Manager Administration, choose Cisco Unified Communications
Manager Administration > User Management > End User.
Search for the user in the Find and List Users window.
Step 3
Step 4
Select the user.
In the End User Configuration window, in the Password field, enter a new password for the user.
Step 5
Step 6
In the Confirm Password field, enter the new password for the user again.
Select Save.
Links to Documentation
Users may require assistance to familiarize themselves with their Cisco Unified Communications client and
the accessories in the virtual environment. You can add links to the virtualization platform desktop, or to the
Citrix or VMware login screens, so that users can easily locate the documentation.
Create a Desktop Shortcut
Add a desktop shortcut to the user documentation for users who do not connect to their hosted virtual desktops
in kiosk mode. Users can click the shortcut to access the documentation and to get help.
Procedure
Step 1
Step 2
Step 3
On the Microsoft Windows desktop, right-click and point to New.
Select Shortcut.
Copy and paste the URL for the end-user documentation into the text box.
User Guides:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/products-user-guide-list.html
Step 4
Step 5
Select Next.
Type a name for the shortcut.
Example:
Step 6
Documentation/Help for Cisco VXME
Select Finish.
Add a Link to the Citrix Landing Page
You can add a link to the Citrix landing page. This link is important for Citrix connections that operate in
kiosk mode. In kiosk mode, the users have no access to the Cisco Virtualization Experience Client desktop.
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Add a Link to the VMware Pre-login Banner
You can add a link to the Citrix landing page. This link is important for Citrix connections that operate in
kiosk mode. In kiosk mode, the users have no access to the thin client desktop.
Note
You must be a Desktop Delivery Controller (DDC) administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Establish a Remote Desktop connection to the server running the Desktop Delivery Controller (DDC).
In the navigation tree, under Access, select Citrix Web Interface > XenApp Web Sites > Internal Site.
Under Internal Site - Edit Settings, select Web Site Appearance.
In the Customize Web Site Appearance - Internal Site window, under Options, select Content.
Step 5
Select the language code (for example, English [en]), and then select Edit.
In the Edit Custom Text window, check Footer text (all screens).
Step 6
Step 7
In the Edit Custom Text window, under Customize Footer Text, enter text to point the user to the online
documentation.
Example:
Sample text
User Guides:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/products-user-guide-list.html
Step 8
Select Finish, and then select OK.
Add a Link to the VMware Pre-login Banner
You can add a link to the VMware pre-login banner. This link is important for VMware connections that
operate in kiosk mode. In kiosk mode, the users have no access to the Cisco Virtualization Experience Client
desktop.
You can add a link to the VMware pre-login banner. This link is important for VMware connections that
operate in kiosk mode. In kiosk mode, the users have no access to the thin client desktop.
Note
You must be a VMware Connection Server administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Log in to the VMware Connection Server.
Select View Configuration - Global Settings.
Under the General section, select Edit.
Check Display a pre-login message.
Enter text to point the user to the online documentation URL.
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Configuration Files
Example:
Sample text
User Guides:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/products-user-guide-list.html
Step 6
Select OK.
Configuration Files
For each Cisco Unified Client Services Framework (CSF) device that you add to the system, Cisco Unified
Communications Manager creates a configuration (CNF.xml) file. The CNF file contains the device
specifications for the associated user.
When users sign in to their supported Cisco Unified Communications client, Cisco Virtualization Experience
Media Engine starts the download of the associated CNF file to the thin client, over TFTP and HTTP. To
ensure the successful transfer of the file, you must open the relevant ports in all firewall applications to allow
the thin client to access the ports. For more information about how to open ports, see the documentation for
the firewall software.
Important
Download of the CNF.xml file follows the system setting for HTTP proxy. Ensure that the proxy does
not route the HTTP request from the thin client outside of the corporate network.
Port Usage
The following table lists the ports used by Cisco Virtualization Experience Media Engine for Windows and
explains the use for each port or range of ports.
Table 2: Port Usage for Cisco Virtualization Experience Media Engine for Windows
Port
Description
69 and Ephemeral
UDP Outbound traffic for TFTP
Note
5060
An ephemeral port is a short-lived transport protocol port for
IP communications. IP software can allocate ephemeral ports
automatically from a predefined range. Transmission Control
Protocol (TCP), User Datagram Protocol (UDP), and Stream
Control Transmission Protocol (SCTP) can use an ephemeral
port as the port assignment for the client end of a client–server
communication, to a well known port on a server. A well known
port is a port reserved by the Internet Corporation for Assigned
Names and Numbers (ICANN) for assignment for specific
applications.
TCP (default) or UDP Outbound traffic for Session Initiation Protocol
(SIP) call signaling
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Upgrade Cisco Jabber and Cisco VXME Utilities
Port
Description
5061
TCP Outbound traffic for Secure SIP call signaling
6970
TCP Outbound traffic for HTTP
16384–32767
UDP Inbound and outbound traffic for RTP (audio and video streams)
You can reduce this port range by changing the Start/Stop Media Port
setting in the SIP Profile, which is associated with the CSF device, on
the Cisco Unified Communications Manager.
For Cisco Jabber for Windows port usage on the hosted virtual desktop (HVD), see the Installation and
Configuration Guide for your release.
Note
Cisco VXME uses the computer-telephony integration (CTI) protocol. Cisco Jabber for Windows on an
HVD uses outbound TCP port 2748 to connect to the CTI gateway, which is the CTI Manager component
of Cisco Unified Communications Manager.
Note
Cisco VXME uses ICA/PCoIP connections to establish virtual channel communications between the client
and the HVD.
• For more information about Citrix port usage, see Communication ports used by Citrix Technologies.
http://www.citrix.com
• For more information about VMware port usage, see the VMware documentation for your product
release.
https://www.vmware.com
Upgrade Cisco Jabber and Cisco VXME Utilities
Use this procedure to upgrade to a newer release, or to repair either the Cisco Jabber or the Cisco VXME
Utilities installation.
Procedure
Step 1
Step 2
Step 3
Close Cisco Jabber and ensure that it is not running on the HVD.
Important
If Cisco Jabber is running during the installation, you must completely exit and restart Cisco
Jabber to enable virtualization.
Install Cisco VXME Utilities.
Install Cisco Jabber.
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Upgrade Cisco UC Integration for Microsoft Lync
Upgrade Cisco UC Integration for Microsoft Lync
Use this procedure to upgrade to a newer release, or to repair the Cisco UC Integration for Microsoft Lync
installation.
Note
The Cisco UC Integration for Microsoft Lync Microsoft Installer (MSI) includes Cisco VXME Utilities.
Procedure
Step 1
Step 2
Close Cisco UC Integration for Microsoft Lync and ensure that it is not running on the HVD.
Important
If Cisco UC Integration for Microsoft Lync is running during the installation, you must completely
exit and restart Cisco UC Integration for Microsoft Lync to enable virtualization.
Install Cisco UC Integration for Microsoft Lync.
The Cisco UC Integration for Microsoft Lync installation program contains Cisco VXME Utilities.
Upgrade the Citrix Receiver or the VMware Client
If you upgrade the Citrix Receiver or the VMware Horizon View Client, and Cisco Virtualization Experience
Media Engine (VXME) is already installed, you must perform this procedure to repair VXME.
Before You Begin
Upgrade the Citrix Receiver or the VMware Horizon View Client. See the documentation for your Citrix or
VMware product.
Procedure
Step 1
Step 2
Step 3
Step 4
Double click the CiscoVXMESetup.msi file.
To open the executable file, select OK.
Step 5
In the Program Maintenance window, select Repair and then Next.
Step 6
Step 7
To proceed with repairing the installation, select Install.
To complete the installation, select Finish.
If the Open File - Security Warning appears, select Run.
In the Welcome window select Next.
Change the Hosted Virtual Desktop Connection Type
Use this procedure if Cisco Virtualization Experience Media Engine (VXME) is already installed and you
switch from using Citrix Receiver to VMware Horizon View Client, or vice versa.
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Uninstall Cisco Virtualization Experience Media Engine
Before You Begin
Install the software for the new connection type, either Citrix Receiver or VMware Horizon View Client.
Procedure
Step 1
Step 2
Step 3
Step 4
Double click the CiscoVXMESetup.msi file.
To open the executable file, select OK.
If the Open File - Security Warning appears, select Run.
In the Welcome window, select Next.
Step 5
In the Program Maintenance window, select Modify and then Next.
Step 6
In the Custom setup window, select Citrix Client support or Vmware client support depending on which
you installed and select Next.
Step 7
Step 8
Step 9
To proceed with modifying the installation, select Install.
Note
During the modification of the Cisco Virtualization Experience Media Engine (VXME), only
components that are installed with previous version are installed again.
To complete the installation, select Finish.
Uninstall Cisco Virtualization Experience Media Engine
You can use the command line to uninstall Cisco VXME for Windows.
Tip
Alternately, you can use the Windows Control Panel to remove Cisco VXME for Windows.
Before You Begin
The Cisco Virtualization Experience Media Engine (VXME) for Windows Microsoft Installer (MSI) file must
be present in the file system.
Procedure
Step 1
Step 2
Open a command window.
Enter the following command: msiexec.exe /x <path to MSI>\CiscoVXMESetup.msi /quiet.
The /quiet switch specifies a silent installation.
Deployment Guide for Cisco Virtualization Experience Media Engine for Windows Release 9.7
17
Installation and Deployment
Uninstall Cisco Virtualization Experience Media Engine
Deployment Guide for Cisco Virtualization Experience Media Engine for Windows Release 9.7
18
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