Virtualization Experience Client Media Engine

Virtualization Experience Client Media Engine
Virtualization Experience Client Media Engine
• Cisco Unified Communications and the Virtual Environment, page 1
• Device Management, page 2
• Audio, page 3
• Video Resolution, page 5
• Screen Lock Call Control, page 5
Cisco Unified Communications and the Virtual Environment
In a virtual environment, your Cisco Unified Communications application (such as Cisco Jabber or Cisco UC
Integration for Microsoft Lync) runs on your hosted virtual desktop. The hosted virtual desktop is a form of
desktop computing. Your hosted virtual desktop looks and functions like a regular desktop; however, your
Windows desktop, other software, and your data reside in a central location called a data center. You access
your hosted virtual desktop over a secure Citrix or VMware connection.
The hosted virtual desktop removes the need for typically more costly physical desktop PCs. Central hosting
in the data center reduces the cost of providing the applications and computing services that you need. This
type of setup is commonly referred to as a virtual environment.
In a virtual environment, Cisco Virtualization Experience Media Engine is required to support audio and video
calls with your Cisco Unified Communications application. Cisco Virtualization Experience Media Engine
also provides support for the following accessories:
• Logitech UC Keyboard K725-C
• Logitech Mouse M525-C
• Logitech Webcam C920-C
• Jabra Handset 450 Cisco
• Jabra Speak 450 Cisco
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for SUSE
Linux Release 9.7
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Virtualization Experience Client Media Engine
Device Management
Note
If you use supported accessories other than those that are designed for Cisco, the function of these devices
may be different from the function of the devices that are described in this document.
For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and
Client Accessories at http://www.cisco.com/en/US/prod/voicesw/uc_endpoints_accessories.html.
For information about Cisco Virtualization Experience Client and the designed for Cisco Accessories, see
User Guide for Cisco Virtualization Experience Client 6215.
Device Management
Device management in a virtual environment differs from a local installation. Cisco Virtualization Experience
Media Engine (VXME) includes a component called Device Selector. Device Selector is a menu that you use
to manage your cameras and audio devices. You can view your currently active cameras and audio devices
or change them. A list of audio devices appears first in the menu, followed by a list of cameras. The list of
audio devices includes the thin client built-in audio device. Your active camera and audio device selections
apply to all applications.
The icon for the Device Selector ( ) appears in the notification area, in the bottom right corner of the screen.
Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show
hidden icons.
View Your Active Camera or Audio Device
You can check to see which of your cameras or audio devices is currently selected.
Procedure
In the Windows notification area, click
.
Check marks indicate the selected devices.
Change Your Active Camera or Audio Device
Use the Device Selector menu to select a different active camera or audio device. You must have multiple
devices connected.
Procedure
Step 1
Step 2
Step 3
In the Windows notification area, click
.
Check marks indicate the selected devices.
Click a device (camera or audio) to make it active.
Click anywhere except on the Device Selector menu to close the menu.
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for
SUSE Linux Release 9.7
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Virtualization Experience Client Media Engine
Audio
Audio
All audio from your Cisco Virtualization Experience Client and your hosted virtual desktop plays through
your selected audio device. You can adjust the volume on the Cisco Virtualization Experience Client; however,
each time you log in to your hosted virtual desktop, the volume setting synchronizes with the setting on your
hosted virtual desktop.
Default Audio Device Selection
When you start your Cisco Virtualization Experience Client for the first time, the default audio device is the
first device in the following order:
1 Hands-free—If multiple hands-free devices are connected, the default is the first device in alphabetical
order.
2 Headset—If multiple headsets are connected, the default is the first headset in alphabetical order.
3 Handset—If multiple handsets are connected, the default is the first handset in alphabetical order.
4 No devices connected—The default audio device is the Cisco Virtualization Experience Client built-in
speaker.
The next time that you start your Cisco Virtualization Experience Client the default audio device is the last
selected active device, provided that the device is still connected. Otherwise, Device Selector makes the first
available device active (subject to the preceding order of selection.)
After you connect a new device, a “New device found” message appears in the notification area and the new
device becomes the active device.
When you disconnect a device, a “Device disconnected message” appears in the notification area and the next
device in the Device Selector list becomes active.
Ringtone
When you have an incoming call, an incoming call notification appears on your screen and your active audio
device plays the ringtone. Depending on your active device, the Cisco Virtualization Experience Client built-in
speaker also plays the ringtone to ensure that you can hear it. If the hands-free speakerphone is the active
device, the ringtone plays on the speakerphone. If the hands-free speakerphone is not the active device, or it
is not connected, both the active device and the Cisco Virtualization Experience Client built-in speaker play
the ringtone.
Note
With some wireless headsets, you may not hear the ringtone. Some headsets play their own internal tone.
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for SUSE
Linux Release 9.7
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Virtualization Experience Client Media Engine
Device Ready Indicator
Device Ready Indicator
If you perform one of the following off hook actions and you have no incoming or in-progress calls, the active
device plays a beep tone to indicate that the device is ready. The device becomes the active device if it was
not already.
• Press the Call key on the Logitech UC Keyboard. If the headset is the active device, the beep plays on
the Cisco Virtualization Experience Client built-in speaker.
• Press the Call key on a headset.
• Press the Speaker button on the Jabra Speak 450.
• Lift the Jabra Handset 450 from its cradle.
For example, if your current active device is your headset and you lift the handset from the cradle, the handset
becomes the active device and plays the beep tone to indicate that it is ready. The UC Keyboard indicates
your new selection.
Note
You must be signed in to Cisco Jabber or Cisco UC Integration for Microsoft Lync.
Adjust Cisco Unified Communications Volume
You can adjust the volume settings for certain applications on your hosted virtual desktop, including Cisco
Jabber or Cisco UC Integration for Microsoft Lync.
Note
You can adjust the Cisco Unified Communication volume during a call by using the volume control on
the call strip, in the active call window.
Procedure
Step 1
Step 2
Step 3
In the notification area, click the Speaker icon.
Click Mixer.
Use the slider for Cisco Jabber or Cisco UC Integration for Microsoft Lync to increase or decrease the volume.
Adjust Settings for Jabra Bluetooth Devices
Before You Begin
Jabra PC Suite must be installed.
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for
SUSE Linux Release 9.7
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Virtualization Experience Client Media Engine
Video Resolution
Procedure
Step 1
Step 2
Step 3
Open the Jabra Control Center.
Click the Jabra device for which you want to modify the settings.
Click Softphone (PC).
Step 4
Step 5
Check the Open phone line on undock check box.
Under PC audio control, click Automatic.
Step 6
From the Softphone Vendor list, select Other.
Step 7
Click Apply.
Related Topics
http://www.jabra.com/Support/jabra-PC-suite
Video Resolution
The only supported camera that features hardware encoding is the Logitech WebCam C920-C.
You must use this model camera with Cisco Jabber or Cisco UC Integration for Microsoft Lync and Cisco
Virtualization Experience Media Engine to support video resolutions up to 720p (720 horizontal lines and an
aspect ratio of 16:9) at 30 frames per second in the virtual environment. Other supported cameras only support
video resolution up to 360p.
Numerous other variables, such as network traffic or far-endpoint video capability, can affect video quality.
Note
Do not switch from a high definition (HD) camera with hardware encoding to a standard definition (SD)
camera during a call. Video calls use the settings that are established at the start of the call. The higher
setting for the HD camera causes video performance issues with an SD camera. If you want to switch to
an SD camera, do so between calls.
Screen Lock Call Control
While your hosted virtual desktop is in screen lock, you cannot make calls, but you can receive them. If you
have an incoming call while your hosted virtual desktop is in screen lock, you can use one of your accessories
to answer the call. With supported accessories, the following call control features are available during screen
lock:
• Answer call
• End call
• Hold call
• Resume call
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for SUSE
Linux Release 9.7
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Virtualization Experience Client Media Engine
Screen Lock Call Control
• Change active device (Logitech UC Keyboard feature)
• Toggle audio mute
• Toggle video start and stop (Logitech UC Keyboard feature)
• Adjust audio volume
User Guide for Cisco UC Integration for Microsoft Lync and Cisco Virtualization Experience Media Engine for
SUSE Linux Release 9.7
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