Virtualization Experience Media Engine

Virtualization Experience Media Engine
Virtualization Experience Media Engine
• Cisco Unified Communications and the Virtual Environment, page 1
• Device Management, page 2
• Audio, page 3
• Video Resolution, page 5
• Screen Lock Call Control, page 5
• Cisco Approved Audio and Video Accessories, page 6
Cisco Unified Communications and the Virtual Environment
In a virtual environment, your Cisco Unified Communications application (such as Cisco Jabber or Cisco UC
Integration for Microsoft Lync) runs on your hosted virtual desktop. The hosted virtual desktop is a form of
desktop computing. Your hosted virtual desktop looks and functions like a regular desktop; however, your
Windows desktop, other software, and your data reside in a central location called a data center. You access
your hosted virtual desktop over a secure Citrix or VMware connection.
The hosted virtual desktop removes the need for typically more costly physical desktop PCs. Central hosting
in the data center reduces the cost of providing the applications and computing services that you need. This
type of setup is commonly referred to as a virtual environment.
In a virtual environment, Cisco Virtualization Experience Media Engine is required to support audio and video
calls with your Cisco Unified Communications application. Cisco Virtualization Experience Media Engine
also provides support for the following accessories:
• Logitech UC Keyboard K725-C
• Logitech Mouse M525-C
• Logitech Webcam C920-C
• Jabra Handset 450 Cisco
• Jabra Speak 450 Cisco
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Device Management
Note
If you use supported accessories other than those that are designed for Cisco, the function of these devices
may be different from the function of the devices that are described in this document.
For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and
Client Accessories at http://www.cisco.com/en/US/prod/voicesw/uc_endpoints_accessories.html.
For information about Cisco Virtualization Experience Client and the designed for Cisco Accessories, see
User Guide for Cisco Virtualization Experience Client 6215.
Device Management
Device management in a virtual environment differs from a local installation. Cisco Virtualization Experience
Media Engine (VXME) includes a component called Device Selector. Device Selector is a menu that you use
to manage your cameras and audio devices. You can view your currently active cameras and audio devices
or change them. A list of audio devices appears first in the menu, followed by a list of cameras. The list of
audio devices includes the thin client built-in audio device. Your active camera and audio device selections
apply to all applications.
The icon for the Device Selector ( ) appears in the notification area, in the bottom right corner of the screen.
Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show
hidden icons.
View Your Active Camera or Audio Device
You can check to see which of your cameras or audio devices is currently selected.
Procedure
In the Windows notification area, click
.
Check marks indicate the selected devices.
Change Your Active Camera or Audio Device
Use the Device Selector menu to select a different active camera or audio device. You must have multiple
devices connected.
Procedure
Step 1
Step 2
Step 3
In the Windows notification area, click
.
Check marks indicate the selected devices.
Click a device (camera or audio) to make it active.
Click anywhere except on the Device Selector menu to close the menu.
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Audio
Audio
All audio from your Cisco Virtualization Experience Client and your hosted virtual desktop plays through
your selected audio device. You can adjust the volume on the Cisco Virtualization Experience Client; however,
each time you log in to your hosted virtual desktop, the volume setting synchronizes with the setting on your
hosted virtual desktop.
Default Audio Device Selection
When you start your Cisco Virtualization Experience Client for the first time, the default audio device is the
first device in the following order:
1 Hands-free—If multiple hands-free devices are connected, the default is the first device in alphabetical
order.
2 Headset—If multiple headsets are connected, the default is the first headset in alphabetical order.
3 Handset—If multiple handsets are connected, the default is the first handset in alphabetical order.
4 No devices connected—The default audio device is the Cisco Virtualization Experience Client built-in
speaker.
The next time that you start your Cisco Virtualization Experience Client the default audio device is the last
selected active device, provided that the device is still connected. Otherwise, Device Selector makes the first
available device active (subject to the preceding order of selection.)
After you connect a new device, a “New device found” message appears in the notification area and the new
device becomes the active device.
When you disconnect a device, a “Device disconnected message” appears in the notification area and the next
device in the Device Selector list becomes active.
Ringtone
When you have an incoming call, an incoming call notification appears on your screen and your active audio
device plays the ringtone. Depending on your active device, the Cisco Virtualization Experience Client built-in
speaker also plays the ringtone to ensure that you can hear it. If the hands-free speakerphone is the active
device, the ringtone plays on the speakerphone. If the hands-free speakerphone is not the active device, or it
is not connected, both the active device and the Cisco Virtualization Experience Client built-in speaker play
the ringtone.
Note
With some wireless headsets, you may not hear the ringtone. Some headsets play their own internal tone.
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Device Ready Indicator
Device Ready Indicator
If you perform one of the following off hook actions and you have no incoming or in-progress calls, the active
device plays a beep tone to indicate that the device is ready. The device becomes the active device if it was
not already.
• Press the Call key on the Logitech UC Keyboard. If the headset is the active device, the beep plays on
the Cisco Virtualization Experience Client built-in speaker.
• Press the Call key on a headset.
• Press the Speaker button on the Jabra Speak 450.
• Lift the Jabra Handset 450 from its cradle.
For example, if your current active device is your headset and you lift the handset from the cradle, the handset
becomes the active device and plays the beep tone to indicate that it is ready. The UC Keyboard indicates
your new selection.
Note
You must be signed in to Cisco Jabber or Cisco UC Integration for Microsoft Lync.
Adjust Cisco Unified Communications Volume
You can adjust the volume settings for certain applications on your hosted virtual desktop, including Cisco
Jabber or Cisco UC Integration for Microsoft Lync.
Note
You can adjust the Cisco Unified Communication volume during a call by using the volume control on
the call strip, in the active call window.
Procedure
Step 1
Step 2
Step 3
In the notification area, click the Speaker icon.
Click Mixer.
Use the slider for Cisco Jabber or Cisco UC Integration for Microsoft Lync to increase or decrease the volume.
Adjust Settings for Jabra Bluetooth Devices
All Jabra Bluetooth devices introduce a short delay in establishing the audio path (about 1 to 3 seconds). With
the latest firmware, the Jabra Speak 450 for Cisco does not have this issue. For other supported Jabra Bluetooth
devices, such as Jabra Pro, you can eliminate the delay by changing the device settings in the Jabra PC Suite.
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Video Resolution
Before You Begin
Jabra PC Suite must be installed.
Procedure
Step 1
Step 2
Step 3
Open the Jabra Control Center.
Click the Jabra device for which you want to modify the settings.
Click Softphone (PC).
Step 4
Step 5
Check the Open phone line on undock check box.
Under PC audio control, click Automatic.
Step 6
From the Softphone Vendor list, select Other.
Step 7
Click Apply.
Related Topics
http://www.jabra.com/Support/jabra-PC-suite
Video Resolution
The only supported camera that features hardware encoding is the Logitech WebCam C920-C.
You must use this model camera with Cisco Jabber or Cisco UC Integration for Microsoft Lync and Cisco
Virtualization Experience Media Engine to support video resolutions up to 720p (720 horizontal lines and an
aspect ratio of 16:9) at 30 frames per second in the virtual environment. Other supported cameras only support
video resolution up to 360p.
Numerous other variables, such as network traffic or far-endpoint video capability, can affect video quality.
Note
Do not switch from a high definition (HD) camera with hardware encoding to a standard definition (SD)
camera during a call. Video calls use the settings that are established at the start of the call. The higher
setting for the HD camera causes video performance issues with an SD camera. If you want to switch to
an SD camera, do so between calls.
Screen Lock Call Control
While your hosted virtual desktop is in screen lock, you cannot make calls, but you can receive them. If you
have an incoming call while your hosted virtual desktop is in screen lock, you can use one of your accessories
to answer the call. With supported accessories, the following call control features are available during screen
lock:
• Answer call
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Cisco Approved Audio and Video Accessories
• End call
• Hold call
• Resume call
• Change active device (Logitech UC Keyboard feature)
• Toggle audio mute
• Toggle video start and stop (Logitech UC Keyboard feature)
• Adjust audio volume
Cisco Approved Audio and Video Accessories
For a complete listing of supported audio and video accessories, see the Cisco Approved Audio and Video
Accessories Data Sheet, at http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/
virtualization-experience-media-engine/data_sheet_c78-702849.html.
Note
If you use supported accessories other than those made for Cisco, the behavior of these devices may be
different than described in this document.
The following accessories are made for Cisco and supported for use with Cisco Virtualization Experience
Media Engine:
• Logitech UC Keyboard K725-C
• Logitech Mouse M525-C
• Logitech Webcam C920-C
• Jabra Handset 450 for Cisco
• Jabra Speak 450 for Cisco
Note
Cisco does not provide support for these accessories. For more information about, or technical assistance
with your
• Logitech accessories, visit the Logitech website: http://www.logitech.com/.
• Jabra accessories, visit the Jabra website: http://www.jabra.com/.
Related Topics
Logitech UC Keyboard K725-C, on page 7
Logitech Mouse M525-C, on page 9
Logitech WebCam C920-C, on page 12
Jabra Handset 450 for Cisco, on page 14
Jabra Speak 450 for Cisco, on page 17
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Logitech UC Keyboard K725-C
Logitech UC Keyboard K725-C
The Logitech UC Keyboard K725-C is designed for Cisco for use in Cisco Unified Communications (UC)
environments. The Logitech UC Keyboard features Cisco UC integration with Cisco Jabber and
Cisco UC Integration for Microsoft Lync.
Logitech UC Keyboard Features
Figure 1: Logitech UC Keyboard Features
Note
Enhanced functions (items 2 through 11) are available only in Cisco Unified Communications environments.
To use these functions, you must be signed in to your Cisco Unified Communications client (Cisco Jabber
or Cisco UC Integration for Microsoft Lync).
Table 1: Legend
1
See the table Function Keys, which follows this legend.
2
Call your voicemail service. Follow the audio prompts.
The key lights up red when you have a new voice message.
Note
If you have not set up your Cisco Unified Communications client (Cisco Jabber or
Cisco UC Integration for Microsoft Lync) with your Cisco Unity credentials for voicemail,
or if you use a third-party voicemail system, the message waiting indicator on the keyboard
may not be in sync with Cisco Jabber or Cisco UC Integration for Microsoft Lync.
3
Press to use your default handset for audio. The name of your default handset device appears briefly
on the LCD display.
4
Press to use your default headset for audio. The name of your default headset device appears briefly
on the LCD display.
5
Press to use your default hands-free (speakerphone) device for audio. The name of your default
hands-free device appears briefly on the LCD display.
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Logitech UC Keyboard K725-C
6
See the LCD display for status information. If your phone is registered, your user name and number
appear. If your phone is not registered, the message "Phone is not registered" appears. For active
calls, the display shows the same information available from the Cisco Jabber or Cisco UC Integration
for Microsoft Lync call window, such as caller ID and call timer. The icons that appear depend on
the status of the call: active, on hold, or microphone muted.
You can adjust the brightness and the contrast for the LCD display.
Press FN and the Volume + or Volume - key to adjust the brightness for the LCD display.
Press FN, Alt, and the Volume + or Volume - key to adjust the contrast for the LCD display.
7
Press to place a call on hold, or to resume a held call.
8
Press to answer an incoming call or to end your current active call.
9
Press to toggle your video: add or remove video for a call in progress.
10
Press to toggle audio: mute and unmute audio for a call in progress.
Note
11
This feature is not available if you connect to your hosted virtual desktop over a VMware
connection.
Press the Volume + or Volume - key to increase or decrease Cisco Jabber or Cisco UC Integration
for Microsoft Lync audio volume.
Note
This feature is not available if you connect to your hosted virtual desktop over a VMware
connection.
The following table lists the default functions for each of the Function Keys (F-keys). Simultaneously press
the FN key and the F-key that you want to use.
Table 2: Function Keys
F1
Start your default web browser.
F2
Start your default e-mail application.
F3
Search for files and folders (desktop search).
F4
Start the calculator.
F5
Switch between open applications.
F6
Bring the file browser to the front.
F7
Lock your Microsoft Windows desktop session.
F8
Toggle system audio: mute and unmute.
F9
Start your default media player application.
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F10
Play the previous track (Media control).
F11
Toggle playback: play and pause (Media control).
F12
Play the next track (Media control).
Set Up Your Keyboard
Procedure
Step 1
Step 2
Power on your Cisco Virtualization Experience Client.
Plug the keyboard into a USB port on your Cisco Virtualization Experience Client.
To support the backlight feature on the Logitech UC Keyboard, you must plug the keyboard directly into the
Cisco Virtualization Experience Client or a powered USB hub.
What to Do Next
If you experience issues with the keyboard, plug it into a different USB port and restart the Cisco Virtualization
Experience Client.
Important
Use the USB port on the back side of the Logitech UC Keyboard K725-C only for the Logitech Mouse
M525-C unifying receiver.
Set Up Your Mouse, on page 11
Logitech Mouse M525-C
The wireless Logitech Mouse M525-C is designed for use with your Logitech UC Keyboard K725-C in Cisco
Unified Communications environments.
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Logitech Mouse M525-C
Logitech Wireless Mouse Features
Figure 2: Logitech Wireless Mouse Features
Table 3: Legend
1
Left and right mouse buttons.
2
Scroll wheel.
3
Battery LED: Flashes green when mouse is powered on, and flashes red when the battery power is
low.
4
Middle button: The function of this button depends on your operating system and the application
being used. For example, if you browse the Internet in Microsoft Windows and use the Middle button
to click a link, typically the link opens in a new tab.
5
Internet back and forward: Tilt the scroll wheel right to move forward one page. Tilt the scroll wheel
left to move back one page.
6
OFF ON slider switch.
7
Lid release for the storage and battery compartment lid.
8
Unifying receiver storage—When the mouse is not in use, you can store the Unifying receiver inside
the mouse.
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Set Up Your Mouse
Figure 3: Mouse Setup
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Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
On the bottom of the mouse, push the release for the storage compartment.
Turn the mouse over and remove the lid from the storage compartment.
Remove the Unifying Receiver from the storage compartment.
Install two AA batteries.
Slide the lid for the storage compartment back into place.
On the bottom of the mouse, move the OFF ON switch to the ON position.
Plug the Unifying Receiver into the USB port on your Logitech UC Keyboard, as shown in the following
image.
Figure 4: Plug In the Unifying Receiver
Logitech WebCam C920-C
The Logitech WebCam C920-C features hardware encoding and is designed for Cisco for use in Cisco Unified
Communications environments. With the Logitech WebCam C920-C, Cisco Jabber or Cisco UC Integration
for Microsoft Lync, with Cisco Virtualization Experience Media Engine can support video resolutions up to
720p (720 horizontal lines and an aspect ratio of 16:9) at 30 frames per second, in the virtual environment.
Note
Other variables, such as network traffic or far-endpoint video capability can affect video quality.
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Logitech Webcam Features
Figure 5: Logitech WebCam C920-C Features
Table 4: Legend
1
Autofocus HD 1080p lens
2
Omni directional microphones
Note
The virtual environment does not use these
microphones.
3
Activity light
4
Flexible clip/base
5
Privacy shutter
6
Tripod attachment
Set Up Your Webcam
Procedure
Step 1
Step 2
Place the webcam where you want it: on a computer monitor, desktop, or tripod.
Connect the webcam to a USB port.
Driver installation may take a few moments.
Step 3
Use your webcam to make video calls with your video calling application.
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Related Topics
Mount Your Webcam on a Monitor, on page 14
Mount Your Webcam on a Monitor
Figure 6: Monitor Mount
Procedure
Step 1
Step 2
Step 3
Grasp the webcam as shown and open the flexible clip/base with your other hand.
Mount the webcam, making sure the foot on the flexible clip/base is flush with the back of your monitor.
Adjust the camera angle up or down.
Jabra Handset 450 for Cisco
The Jabra Handset 450 for Cisco was designed for Cisco, for use in Cisco Unified Communications
environments.
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Jabra Handset 450 Features
Table 5: Jabra Handset 450 Features
Feature
Description
Answer call
Lift the handset.
If your Cisco Unified Communications client (Cisco Jabber or
Cisco UC Integration for Microsoft Lync) is running and you have no incoming,
active, or held calls, you can lift the handset to make it your active device. The
handset plays a beep tone when the device is ready and Cisco Jabber or
Cisco UC Integration for Microsoft Lync becomes the active window.
End call
Place the handset back in the cradle.
Mute handset
Press the mute button on the handset to toggle mute.
Handset volume control
Press the Volume + and Volume - buttons on the handset to increase or decrease
the volume.
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Feature
Description
Handset status indicator
light
Indicates the handset status. The light is
• White (not flashing) when the handset is ready, but not in use.
• White (flashing) when the handset is charging, but not in use.
• Yellow when the handset battery is low.
• Blue (flashing) when the handset is pairing with the cradle. If the handset
flashes blue while away from the cradle, this indicates that the handset is
out of range.
• Red (flashing) when you have an incoming call and the handset is ringing.
• Red (not flashing) when you have new voicemail.
Note
If you have not set up your Cisco Unified Communications client
(Cisco Jabber or Cisco UC Integration for Microsoft Lync) with
your Cisco Unity credentials for voicemail, or if you use a
third-party voicemail system, the message waiting indicator on
the handset may not be in sync with Cisco Jabber or
Cisco UC Integration for Microsoft Lync.
• Green when you have an active call or audio stream.
Handset charging
Place the handset into the cradle.
Set Up Your Handset
The Jabra Handset 450 for Cisco and the handset cradle are factory paired.
Note
You can pair only one handset with the cradle at a time.
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Procedure
Step 1
Step 2
Step 3
Connect the USB cable to the handset cradle.
Plug the USB cable into an available USB port on your Cisco Virtualization Experience Client.
Place the handset in the cradle.
The handset pairs with the cradle and begins charging.
Power Your Handset Off and On
The Jabra Handset 450 for Cisco is always powered on when it is in the handset cradle.
Note
The handset powers off automatically if it is out of range of the cradle, for four minutes or longer.
Procedure
Step 1
Step 2
To power off the handset, press and hold
To power the handset back on, press
for 5 seconds.
.
Jabra Speak 450 for Cisco
The Jabra Speak 450 for Cisco is a hands-free speakerphone. The Jabra Speak 450 was designed for Cisco to
work in Cisco Unified Communications environments.
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Jabra Speak 450 Features
Figure 7: Jabra Speak 450 Features
Table 6: Legend
1
Press the Mute button to toggle mute.
2
Press the Volume + or Volume - button to adjust the speaker volume up or down.
3
Press the Speaker button to answer a call, or to end a call.
To end an active call and answer an incoming call, press the Speaker button twice.
To reject an incoming call, press the Speaker button twice.
To put a call on hold and answer an incoming call, press and hold the Speaker button for two seconds.
To switch between an active call and a call on hold, press and hold the Speaker button for two
seconds.
If Cisco Jabber or Cisco UC Integration for Microsoft Lync is running and you have no incoming,
active, or held calls, you can press the button to make the speakerphone your active device. The
speakerphone plays a beep tone to let you know that it is ready and Cisco Jabber or
Cisco UC Integration for Microsoft Lync becomes the active window.
4
Plug the USB cable into this USB port. (USB connections only)
5
Set the OFF/ON/Bluetooth switch to ON for a USB connection.
Set the OFF/ON/Bluetooth switch to Bluetooth for Bluetooth connections.
6
Press the Connect button to reconnect with, or to disconnect from a Bluetooth device.
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Set Up Your Hands-Free Speakerphone USB Connection
Procedure
Step 1
Step 2
Step 3
Connect the USB cable to the Jabra Speak 450.
Plug the other end of the USB cable into an available USB port.
On the base of the speakerphone, set the OFF/ON/Bluetooth switch to the ON position.
Set Up Your Hands-Free Speakerphone Bluetooth Connection
With the Jabra Link 360, you can connect the Jabra Speak 450 to your Cisco Virtualization Experience Client
over Bluetooth.
Note
You can pair up to eight devices with the Jabra Link 360; however, only one active audio path is supported
at a time. For more information about the Jabra Link 360, visit http://www.jabra.com.
Before You Begin
Power off all devices that previously connected to (paired with) the Jabra Link 360.
Procedure
Step 1
Step 2
Step 3
On the base of the speakerphone, set the OFF/ON/Bluetooth switch to the Bluetooth position.
On the base of the speakerphone, press Connect.
Plug the Jabra Link 360 into an available USB port.
The LED indicator flashes blue to indicate that the Jabra Link 360 is in pairing mode. It can take up to a minute
to establish the connection. The LED turns solid blue when pairing is complete.
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