13 Configuring Collaboration Services

13 Configuring Collaboration Services
CH A P T E R
13
Configuring Collaboration Services
Revised June 30, 2011
The following sections describe how to configure collaboration services:
•
Configuring Service Numbers, page 13-1
•
Configuring IVR Prompts, page 13-3
•
Scheduling Meetings, page 13-6
•
Scheduling Standing Meetings, page 13-11
Configuring Service Numbers
The service number is the string of digits that users dial to reach the associated service. You can create
custom service numbers (with associated custom IVR prompts) for each service provider.
The following sections describe how to configure service numbers:
•
Adding Service Numbers, page 13-1
•
Editing Service Numbers, page 13-2
•
Deleting Service Numbers, page 13-2
•
Service Number Fields, page 13-3
Adding Service Numbers
Before You Begin
Configure the service provider and IVR resources that are associated with the service number.
Procedure
To add a new service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
From the toolbar, click Add A New Service Number.
Step 3
Enter the settings as appropriate.
Table 13-1 describes the fields.
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Configuring Service Numbers
Step 4
To save your changes, click Save.
Editing Service Numbers
Procedure
To edit a service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
In the item table, click the applicable entry.
Step 3
From the toolbar, click Edit This Service Number.
The details for the service number is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 13-1 describes the fields.
Step 5
To save your changes, click Save.
Deleting Service Numbers
Procedure
To delete a service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a.
In the item table, check the check box next to the entry that you want to delete. You can delete
multiple service numbers at one time by checking the check box next to each entry that you want to
delete.
b.
Click Delete.
c.
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a.
In the item table, check the check box next to the entry you want to delete.
b.
From the drop-down list that appears, choose Delete.
c.
Click Go.
d.
In the panel that is displayed to confirm the deletion, click OK.
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Configuring Collaboration Services
Configuring IVR Prompts
If you prefer to view the details of a service number prior to deleting it, in the Service Numbers
window, you can click the applicable Service Number to go to the Service Number page. After
verifying that you have chosen the correct service number to delete, click Delete This Service
Number, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
Service Number Fields
Table 13-1
Service Number Field Descriptions
Field
Description
Number
The string of digits that users dial to reach this service. You can enter up
to 32 characters (which can include dashes, underscores, and parentheses
after the first character).
Description
Text string describing this service number.
See the “Common Field Properties” section on page 2-4.
Service
Drop-down list of the available services. Choose the service that you want
to associate with this service number.
Service Provider
Drop-down list of the available service providers. Choose the service
provider that you want to associate with this service number.
See the “Adding Service Providers” section on page 10-1.
IVR Prompt
Drop-down list of the available sets of IVR prompts. For example, you can
define a set of IVR prompts such as a welcome message and a help desk
message for an organization. Choose the IVR prompt set that you want to
associate with this service number.
See the “Adding IVR Prompts” section on page 13-4.
Configuring IVR Prompts
Cisco routers store voice files that provide interactive voice response (IVR) prompts to users in response
to certain activities. For example, you can define IVR prompts to welcome users to a call, to request a
meeting ID when a user calls in, to indicate that the meeting has not yet started, or to direct users to the
help desk.
Service Providers can configure custom IVR prompts for different organizations or for different
languages or they can employ the default Cisco IVR prompts.
The following sections describe how to configure service numbers:
•
Adding IVR Prompts, page 13-4
•
Editing IVR Prompts, page 13-4
•
Deleting IVR Prompts, page 13-5
•
IVR Prompt Fields, page 13-5
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Configuring Collaboration Services
Configuring IVR Prompts
Adding IVR Prompts
Before You Begin
Install and configure the Cisco router.
Procedure
To add a new IVR prompt or set of IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
From the tool bar, click Add A New IVR Prompt.
Step 3
Enter the settings as appropriate.
Table 13-2 describes the fields.
Step 4
To save your changes, click Save.
Related Topics
To configure prompts on the Cisco router, see the “Configuring the Cisco Router with IVR” chapter.
Editing IVR Prompts
Procedure
To edit the IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
In the item table, click the applicable entry.
The IVR Prompt Overview window for the IVR prompt is displayed.
Step 3
From the toolbar, click Edit This IVR Prompt.
The Edit IVR Prompts window is displayed. You can click Play to hear the existing recording for each
prompt.
Step 4
To replace an existing IVR file, click Upload for the entry and browse for the replacement file.
Table 13-2 describes each field.
Step 5
To save your changes, click Save.
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Configuring Collaboration Services
Configuring IVR Prompts
Deleting IVR Prompts
Procedure
To delete IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a.
In the item table, check the check box next to the entry that you want to delete. You can delete
multiple IVR prompts at one time by checking the check box next to each entry that you want to
delete.
b.
Click Delete.
c.
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a.
In the item table, check the check box next to the entry you want to delete.
b.
From the drop-down list that appears, choose Delete.
c.
Click Go.
d.
In the panel that is displayed to confirm the deletion, click OK.
Tip
If you prefer to view the details of an IVR prompt prior to deleting it, in the IVR Prompts
window, you can click the applicable IVR Prompt to go to the IVR Prompt page. After verifying
that you have chosen the correct IVR prompt to delete, click Delete This IVR Prompt, and then
in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
IVR Prompt Fields
.
Table 13-2
IVR Prompt Field Descriptions
Field
Description
Name
Text string identifying the group of IVR prompts.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing the group of IVR prompts.
See the “Common Field Properties” section on page 2-4.
Welcome Prompt
Text string indicating the location of the voice file for the Welcome
prompt.
Invalid Meeting Prompt
Text string indicating the location of the voice file for the Invalid
Meeting prompt.
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Configuring Collaboration Services
Scheduling Meetings
Table 13-2
IVR Prompt Field Descriptions (continued)
Field
Description
Helpdesk Prompt
Text string indicating the location of the voice file for the Helpdesk
prompt.
Max Participants Prompt
Text string indicating the location of the voice file for the Maximum
Participants prompt.
Meeting Not Started
Prompt
Text string indicating the location of the voice file for the Meeting
Not Started prompt.
Request Id Prompt
Text string indicating the location of the voice file for the Request Id
prompt.
Timeout Prompt
Text string indicating the location of the voice file for the Timeout
prompt.
Unauthorized Prompt
Text string indicating the location of the voice file for the
Unauthorized prompt.
Valid Meeting Prompt
Text string indicating the location of the voice file for the Valid
Meeting prompt.
GoodBye Prompt
Text string indicating the location of the voice file for the GoodBye
prompt.
No Conference Resource
Available Prompt
Applicable only to Cisco TelePresence Exchange System Release
1.0(3) and later.
Text string indicating the location of the voice file for the No
Conference Resource Available prompt.
Scheduling Meetings
You can view the scheduled meetings on this Cisco TelePresence Exchange System, and you can
schedule meetings.
The following sections describe how to schedule meetings and how to view existing meetings:
•
Viewing Meetings, page 13-6
•
Scheduling Meetings, page 13-7
•
Schedule Meeting Fields, page 13-8
For information on meeting diagnostics, see the “Meeting Diagnostics” chapter.
Viewing Meetings
Procedure
To view the meetings scheduled on this Cisco TelePresence Exchange System, do the following
procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
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Scheduling Meetings
Step 2
For instructions on viewing additional information about scheduled and complete meetings, see the
applicable section:
•
Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(3) and Later
Only), page 24-2
•
Viewing Meeting Diagnostics (Cisco TelePresence Exchange System Release 1.0(2) and Earlier
Only), page 24-5
Scheduling Meetings
Procedure
To schedule a new meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
To schedule a meeting, click Add A New Meeting.
Step 3
Enter the settings for the meeting.
Table 13-3 describes the meeting fields.
Step 4
To save your changes, click Schedule.
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Scheduling Meetings
Schedule Meeting Fields
Table 13-3
Schedule Meeting Field Descriptions
Field
Description
Meeting Type
Radio buttons provide a choice of MeetMe, Remote, or Two Party Direct.
•
MeetMe meeting—System reserves media resources for the meeting.
The meeting can include provisioned endpoints, unprovisioned
endpoints, and remote endpoints. By default, One-Button-to-Push
(OBTP) information is displayed at locally provisioned endpoints
unless you uncheck the Push OBTP check box.
•
Remote meeting—System does not reserve media resources for the
meeting (the remote Cisco TelePresence Exchange System provides
the media resources). OBTP information is displayed at locally
provisioned endpoints. A remote meeting involves an inter-service
provider participant.
•
Two Party Direct—System does not reserve media resources, because
this type of meeting is direct-dialed. However, you can specify the
service provider, scheduler, and meeting details (start time and
duration).
Note
Test
Beginning with Cisco TelePresence Exchange System
release 1.0(3), you can set up a two party direct meeting for two
separate organizations, as long as both organizations are on the
same Cisco TelePresence Manager.
Check box.
Check the Test check box to allow test meetings to be run.
For information about configuring test units, see the “Configuring CTMS
Resources” section on page 9-6.
Test meetings do not generate billing records.
Note
Test meetings are allocated exclusively on Cisco TelePresence
Multipoint Switch test units and are an option only for Meet-Me
meetings.
Note
The Test check box is displayed only when scheduling a Meet-Me
meeting.
Note
When you check this check box, the only resources shown in the
Resource drop-down list are those that you have designated for
test purposes. If the Resource drop-down list is empty, you must
first add a test resource, making sure to check the Test check box
on the Resource page to designate it for test purposes.
Service Provider
Drop-down list of service providers. Choose the service provider that will
host this meeting.
Subject
Text description of the meeting.
Scheduler
Email address of the contact person for the meeting. When you enter this
information, it is displayed on the telepresence IP phone during the
meeting. This is useful if there is an issue with the meeting.
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Scheduling Meetings
Table 13-3
Schedule Meeting Field Descriptions (continued)
Field
Description
Conference ID
Text field. Enter a unique, eight-digit conference ID for users to dial to
reach this meeting.
Note
Access Number
Number that the participant must call to reach the meeting.
Note
Start Time
This field is displayed only on the Remote Meetings configuration
window.
This field is displayed only on the Remote Meetings configuration
window.
Date, start time, and time zone of the meeting.
Text field or calendar to specify the date.
Text field to specify the hour.
Drop-down list to choose AM or PM.
Drop-down list to choose the time zone.
Duration
Duration of the meeting in minutes.
Push OBTP
Check box. Check the check box if you want the system to send
One-Button-to-Push (OBTP) information to the IP phones in the rooms
that are associated with the provisioned endpoints.
Note
Region
This field is displayed only when scheduling a Meet-Me meeting.
Drop-down list of regions. Choose the region where the meeting will be
hosted. The system reserves media resources at a media POP in this
region.
Note
Request Specific
Resource
This field is displayed only when scheduling a Meet-Me meeting.
Applicable only to Cisco TelePresence Exchange System Release 1.0(3)
and later.
Check box. Check the check box if you want the system to display a
drop-down list of available resources. When this check box is checked,
you must select a resource from the Resource list.
Note
Resource
The Request Specific Resource check box is available only when
a Region is selected.
Applicable only to Cisco TelePresence Exchange System Release 1.0(3)
and later.
A drop-down list of available resources, filtered by region. When the
Request Specific Resource check box is checked, you must select a
resource from this list.
When you specify a resource in this field, then only that resource can be
used for this meeting. If the selected resource is offline at the time of the
meeting, the meeting will fail.
Note
The Resource list is available only when the Request Specific
Resource check box is checked.
Note
When you check the Test check box, the only resources shown in
this drop-down list will be resources that are designated for test
purposes.
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Scheduling Meetings
Table 13-3
Schedule Meeting Field Descriptions (continued)
Field
Description
Additional Bridge
Capabilities
Sets the required bridge capabilities for unprovisioned endpoints in the
meeting. You can select more than one bridge option.
Note
•
TelePresence Endpoints—Select this option if a TIP-based
Cisco TelePresence System is in the meeting.
•
Single-screen Interop Endpoints—Select this option if any
single-screen, standards-based (H323, ISDN) endpoint is in the
meeting.
•
Multi-screen Interop Endpoints—Select this option if a three-screen
Cisco TelePresence T3 is in the meeting.
Note
Additional Capacity
For provisioned endpoints, the system automatically detects the
bridging capabilities.
This field is displayed only when scheduling a Meet-Me meeting.
Number of additional ports/segments that the system needs to reserve for
the meeting. The value must be multiples of 4.
For planning purposes, each three-screen endpoint requires 4 ports, and
each single-screen endpoint requires 2 ports.
Note
Provisioned Endpoints
This field is displayed only when scheduling a Meet-Me meeting.
Provisioned meetings are Meet-Me or Two Party Direct calls that you
provision on the Cisco TelePresence Exchange System.
The system is aware of all details about the meeting (such as number of
screens, and organization). The provisioned meeting might or might not
have a connection to a Cisco TelePresence Manager for OBTP support.
Click Add Provisioned Endpoints to display a drop-down list of
provisioned endpoints, and choose an endpoint to include in this meeting.
Ports is the number of ports/segments that the endpoint requires. By
default, the system reserves four ports/segments of capacity for each
provisioned endpoint.
To add an additional endpoint, click Add Provisioned Endpoints again.
Note
The Remote Endpoints button is not an option for Remote
meetings.
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Scheduling Standing Meetings
Table 13-3
Schedule Meeting Field Descriptions (continued)
Field
Description
Unprovisioned Endpoints Unprovisioned meetings reserve ports for an unknown endpoint for a
specific organization.
Click Add Unprovisioned Endpoints to display a drop-down list of
organization names, and choose an organization to include in this
meeting.
Ports is the number of segments that the endpoint requires. The default
value is zero.
To allow the endpoint to receive guest dial-out calls, check the Guest Dial
Out check box.
Enter the number that the system must dial to reach the guest endpoint.
From the Endpoint Protocol drop-down list, choose the signaling protocol
for the endpoint (ISDN, SIP, H323).
To add an additional endpoint, click Add Unprovisioned Endpoints
again.
Note
Remote Endpoints
The Unprovisioned Endpoints button is not an option for
Two-Party Direct meetings.
Reserves capacity for a remote endpoint for an inter-service provider
participant. No additional data is visible or configurable for this type of
endpoint.
To reserve capacity for a remote endpoint, click Add Remote Endpoints.
A Remote Endpoint entry is displayed on the window.
No additional configuration is possible.
Note
The Add Remote Endpoints button is displayed only when you
select the Meet-Me radio button.
Scheduling Standing Meetings
Scheduling a standing meeting allows you to verify the operation of the system or to establish a
demonstration meeting. For example, you can provision an endpoint and then call in to the standing
meeting to verify connectivity to the Cisco TelePresence Exchange System without involving other
endpoints or participants.
A standing meeting is a permanent meeting that you configure on a Cisco TelePresence Multipoint
Switch and that you name as a test resource. You cannot configure a standing meeting in a region that
does not have a Cisco TelePresence Multipoint Switch test resource.
The following sections describe how to add, change, and delete standing meetings:
•
Adding Standing Meetings, page 13-12
•
Editing Standing Meetings, page 13-12
•
Deleting Standing Meetings, page 13-13
•
Standing Meeting Fields, page 13-13
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Configuring Collaboration Services
Scheduling Standing Meetings
Adding Standing Meetings
Note
On the Cisco TelePresence MSE 8000 Series, standing meetings are known as permanent meetings. On
the Cisco TelePresence Multipoint Switch, standing meetings are known as static meetings.
Before You Begin
Configure the service provider and region.
Procedure
To add a new standing meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2
Click Add A New Standing Meeting.
Step 3
Enter the settings as indicated in Table 13-4 to configure the standing meeting.
Step 4
To save your changes, click Save.
Editing Standing Meetings
Procedure
To edit a standing meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2
In the item table, click the applicable entry.
The Standing Meeting Details window is displayed.
Step 3
From the toolbar, click Edit This Standing Meeting.
The Edit Standing Meeting window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as required.
Fields are described in Table 13-4.
Step 5
To save your changes, click Save.
The Standing Meeting Details window is displayed. Modified fields display the new values.
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Configuring Collaboration Services
Scheduling Standing Meetings
Deleting Standing Meetings
Procedure
To delete a standing meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Standing Meetings.
The Standing Meetings window is displayed.
Step 2
Do the following sub-steps, depending on your Cisco TelePresence Exchange System version.
Cisco TelePresence Exchange System Release 1.0(3)
a.
In the item table, check the check box next to the entry that you want to delete. You can delete
multiple standing meetings at one time by checking the check box next to each entry that you want
to delete.
b.
Click Delete.
c.
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Cisco TelePresence Exchange System Release 1.0(2) and earlier
a.
In the item table, check the check box next to the entry you want to delete.
b.
From the drop-down list that appears, choose Delete.
c.
Click Go.
d.
In the panel that is displayed to confirm the deletion, click OK.
Tip
If you prefer to view the details of a standing meeting prior to deleting it, in the Standing
Meetings window, you can click the applicable Standing Meeting to go to the Standing Meeting
page. After verifying that you have chosen the correct standing meeting to delete, click Delete
This Standing Meeting, and then in the Deletion Confirmation dialog box, click Delete to
confirm the deletion.
Standing Meeting Fields
Table 13-4
Standing Meeting Field Descriptions
Field
Description
Name
Text string that identifies the standing meeting.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing this meeting.
See the “Common Field Properties” section on page 2-4.
Region
Drop-down list of the available regions.
See the “Adding Regions” section on page 10-4.
Conference ID
Text field. Enter a unique, eight-digit conference ID for users to dial to reach
this meeting.
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Scheduling Standing Meetings
Table 13-4
Standing Meeting Field Descriptions (continued)
Field
Description
Capacity
Numeric field. The units are ports and segments. For each three-screen
endpoint, plan for four ports (segments), and for each single-screen endpoint,
plan for two ports (segments).
Schedule Time
The resources for the meeting are re-established every 24 hours at the
scheduled time. The standing meeting is unavailable for approximately one
minute during this operation.
Text field to specify the hour.
Drop-down list to select AM or PM.
Drop-down list to choose the time zone.
Active
Check box. Check the Active check box to activate the standing meeting.
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