10 Configuring Customers

10 Configuring Customers
CH A P T E R
10
Configuring Customers
Revised July 3, 2012
The following sections describe how to configure service providers and their customer settings:
•
Configuring Service Providers, page 10-1
•
Configuring Regions, page 10-5
•
Configuring Organizations, page 10-7
•
Configuring Resource Groups, page 10-12
•
Configuring Whitelist Groups, page 10-16
Configuring Service Providers
A service provider offers telepresence services to a set of enterprise customers (organizations) by using
media resources that are provisioned in one or more regions in the service provider network. Optionally,
a service provider can use custom service numbers and Integrated Voice Response (IVR) prompts.
The following sections describe how to configure service providers:
•
Adding Service Providers, page 10-1
•
Editing Service Providers, page 10-2
•
Deleting Service Providers, page 10-2
•
Service Provider Fields, page 10-3
Adding Service Providers
Before You Begin
Configure the help desk route and the corresponding SIP resource.
Procedure
To add a new service provider, do the following procedure:
Step 1
From the navigation pane, choose Customers > Service Providers.
The Service Providers window is displayed.
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Configuring Service Providers
Step 2
From the toolbar, click Add A New Service Provider.
Step 3
Enter the fields as appropriate.
Table 10-1 describes the fields.
Step 4
To save your changes, click Save.
Editing Service Providers
Procedure
To edit a service provider entry, do the following procedure:
Step 1
From the navigation pane, choose Customers > Service Providers.
The Service Providers window is displayed.
Step 2
In the item table, click the applicable entry.
A summary window for the service provider is displayed.
Step 3
From the toolbar, click Edit This Service Provider.
The Edit Service Provider window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 10-1 describes the fields.
Step 5
To save your changes, click Save.
Deleting Service Providers
Before You Begin
To delete a service provider, you need to remove all of the configuration items that are dependencies of
this service provider. The following items might depend on a specific service provider: organizations,
service numbers, and resource groups. Other items (such as media resources) might indirectly depend
on a specific service provider because they are associated with a resource group.
Note
You cannot delete the service provider if a meeting has ever been scheduled for any customer of
this service provider.
Procedure
To delete a service provider, do the following procedure:
Step 1
From the navigation pane, choose Customers > Service Providers.
The Service Providers window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple
service providers at one time by checking the check box next to each entry that you want to delete.
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Configuring Service Providers
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a service provider prior to deleting it, in the Service Provider
window, you can click the applicable Service Provider to go to the Service Provider page. After
verifying that you have chosen the correct service provider to delete, click Delete This Service
Provider, and then in the Deletion Confirmation dialog box, click Delete to confirm the
deletion.
Note
When a dependency exists, the delete operation aborts and an error message is displayed that
describes the dependent configuration item.
Service Provider Fields
Table 10-1
Service Provider Field Descriptions
Field
Description
Name
Text string identifying this service provider.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing this service provider.
See the “Common Field Properties” section on page 2-4.
Help Desk Number
Digit string. The number to dial to reach the help desk for this service
provider. The digit string must be numbers only, and cannot include
any spaces, dashes, or characters.
Help Desk Routes
Click Add Route to view a drop-down list of available routes. Choose
the appropriate route. You can click Add Route again to add an
alternate route.
The route specifies the Session Initiation Protocol (SIP) resource for
routing calls to the Help Desk.
For more information about routes, see the “Configuring Routes”
section on page 12-1.
Default Routes
Click Add Default Route to view a drop-down list of available routes.
Choose the appropriate route. You can click Add Default Route again
to add an alternate route.
For more information about routes, see the “Configuring Routes”
section on page 12-1.
Maximum IVR Queue
Time
Maximum length of time in minutes that each guest participant is held
in the queue waiting for a host to join. Applicable only when the host
and guest roles are enabled for a Meet-Me or Rendezvous meeting.
Default time is 10 minutes.
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Configuring Service Providers
Table 10-1
Service Provider Field Descriptions (continued)
Field
Description
Meeting Extension
Enabled By Default
Check box. Check this box to configure the system to automatically
extend Meet-Me meetings if resources are available near the end of the
meeting. If sufficient resources are available, the meeting continues for
a specified length of time. If the extension fails, the system displays the
two minute end-of-meeting warning to participants, and ends the
meeting after two minutes.
Note
Meeting Extension
Period (minutes)
You can configure the Meeting Extension policy at the service
provider level, organization level, or meeting level. The policy
is hierarchical, so you can configure a meeting to inherit its
settings from the meeting scheduler organization. In addition,
you can configure an organization to inherit its settings from
the service provider. If you want a meeting to inherit
organization settings, you must enable the inheritance option at
the meeting level. Similarly, if you want an organization to
inherit service provider settings, you must enable the
inheritance option at the organization level.
Available only if Meeting Extension Enabled By Default is checked.
Specify the length by which to automatically extend the meeting if
resources are available when the meeting nears its configured duration.
Max Meeting Extensions Available only if Meeting Extension Enabled By Default is checked.
Allowed
Specify the maximum number of times the meeting can be extended if
resources are available.
Note
If an administrator or service desk user extends the meeting
duration while the meeting is active, the extension counter is
reset, and the next extension after the change is counted as the
first extension.
Drop Participants on
Check box. Check this check box to configure the system to drop all
Host Exit in PIN-Enabled participants when the host leaves the meeting. If the meeting has more
Meeting By Default
than one host, participants will be dropped when all hosts have left the
meeting. This condition is applied to meetings that are configured to
inherit host settings from this service provider.
Note
You can configure the host settings at the service provider
level, organization level, or meeting level. The policy is
hierarchical, so you can configure a Meet-Me or Rendezvous
meeting to inherit its settings from the meeting scheduler
organization. In addition, you can configure an organization to
inherit its settings from the service provider. If you want a
meeting to inherit organization settings, you must enable the
inheritance option at the meeting level. Similarly, if you want
an organization to inherit service provider settings, you must
enable the inheritance option at the organization level.
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Configuring Customers
Configuring Regions
Configuring Regions
A region represents a major geographic region in which a service provider operates. The region contains
one or more resource clusters of Cisco TelePresence Multipoint Switches, Cisco TelePresence MSE
8000 Series, Cisco routers with IVR, and session border controllers (SBCs). A resource cluster connects
a set of resources within one physical data center. This cluster of resources is also known as a point of
presence (POP).
A service provider can configure multiple regions on a Cisco TelePresence Exchange System.
The following sections describe how to configure regions:
•
Adding Regions, page 10-5
•
Editing Regions, page 10-5
•
Deleting Regions, page 10-6
•
Region Fields, page 10-7
Adding Regions
Procedure
To add a new region, do the following procedure:
Step 1
From the navigation pane, choose Customers > Regions.
The Regions window is displayed.
Step 2
From the toolbar, click Add A New Region.
An entry window is displayed.
Step 3
Enter the appropriate information to configure the region.
Table 10-2 describes the fields.
Step 4
To save your changes, click Save.
Editing Regions
Procedure
To edit a region entry, do the following procedure:
Step 1
From the navigation pane, choose Customers > Regions.
The Regions window is displayed.
Step 2
In the item table, click the applicable entry.
The Region Details window is displayed.
Step 3
From the toolbar, click Edit This Region.
The Edit Region window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
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Configuring Regions
Table 10-2 describes the fields.
Step 5
To save your changes, click Save.
Deleting Regions
Before You Begin
To delete a region, you need to remove all of the configuration items (such as resource groups) that are
dependencies of this region. For example, remove the region that you want to delete from any associated
resource groups.
Note
You cannot delete the region if a meeting has ever been scheduled in this region.
Procedure
To delete a region, do the following procedure:
Step 1
From the navigation pane, choose Customers > Regions.
The Regions window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple
regions at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a region prior to deleting it, in the Regions window, you can
click the applicable Region to go to the Region page. After verifying that you have chosen the
correct region to delete, click Delete This Region, and then in the Deletion Confirmation dialog
box, click Delete to confirm the deletion.
Note
When a dependency exists, the delete operation aborts, and an error message is displayed that
describes the dependent configuration item.
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Configuring Organizations
Region Fields
Table 10-2
Region Field Descriptions
Field
Description
Name
Text string identifying this region.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing this region.
See the “Common Field Properties” section on page 2-4.
Configuring Organizations
An organization is an enterprise customer to which a service provider provides services. An organization
controls one or more telepresence endpoints that might be active within a meeting.
The following sections describe how to configure organizations:
•
Adding Organizations, page 10-7
•
Editing Organizations, page 10-8
•
Deleting Organizations, page 10-8
•
Organization Fields, page 10-9
Adding Organizations
Before You Begin
Configure the service provider that you want to associate with the organization.
When this organization employs the direct-dial feature, configure the direct dial routes and the
corresponding SIP resource.
Procedure
To add a new organization, do the following procedure:
Step 1
From the navigation pane, choose Customers > Organizations.
The Organizations window is displayed.
Step 2
From the toolbar, click Add A New Organization.
Step 3
Enter the settings as appropriate.
Table 10-3 describes the fields.
Step 4
To save your changes, click Save.
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Configuring Organizations
Editing Organizations
Procedure
To edit an organization, do the following procedure:
Step 1
From the navigation pane, choose Customers > Organizations.
The Organizations window is displayed.
Step 2
In the item table, click the applicable entry.
The Organization Details window is displayed.
Step 3
Click Edit This Organization.
The Edit Organization window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 10-3 describes the fields.
Step 5
To save your changes, click Save.
Deleting Organizations
Procedure
To delete an organization, do the following procedure:
Step 1
From the navigation pane, choose Customers > Organizations.
The Organizations window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple
organizations at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of an organization prior to deleting it, in the Organizations
window, you can click the applicable Organization to go to the Organizations page. After
verifying that you have chosen the correct organization to delete, click Delete This
Organization, and then in the Deletion Confirmation dialog box, click Delete to confirm the
deletion.
Note
When a dependency exists, the delete operation aborts, and an error message is displayed that
describes the dependent configuration item.
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Configuring Organizations
Organization Fields
Table 10-3
Organization Field Descriptions
Field
Description
Name
Text string identifying this organization.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing this organization.
See the “Common Field Properties” section on page 2-4.
Service Provider
Drop-down list of the available service providers.
Max Ports
Maximum number of ports available to this organization for all concurrent
telepresence sessions.
Minimize
Capacity
Check the check box to reserve the smallest amount of capacity necessary for
an endpoint to attend a meeting.
When the check box is not checked, the maximum capacity per endpoint is
reserved.
Dial Patterns
Button and drop-down list.
Click Add A Dial Pattern to display a drop-down list of available dial pattern
names.
To associate a dial pattern with the organization, choose a dial pattern from the
drop-down list.
For information on how to configure dial patterns, see the “Configuring Dial
Patterns” section on page 12-4 in the “Configuring Call Routing”chapter.
SIP Routes
Button and drop-down list.
Click Add A Route to display a drop-down list of available SIP routes.
For information on how to configure SIP routes, see the “Configuring Routes”
section on page 12-1 in the “Configuring Call Routing” chapter.
Note
To route calls, the Cisco TelePresence Exchange System system
chooses the first active route configured in this field. If you configure
more than one active route, direct dial calls may fail because the first
active route may not be the correct route for the call. In this case, the
system generates an alarm and does not try to reroute the call. To avoid
this type of call failure, we recommend that you make sure the
destination endpoint is reachable over all of the configured routes.
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Configuring Organizations
Table 10-3
Organization Field Descriptions (continued)
Field
Description
Meeting
Extension
Radio buttons provide a choice of the following conditions. The condition is
applied to meetings that are configured to inherit Meeting Extension settings
from this organization.
•
Disabled By Default—The system does not automatically extend Meet-Me
meetings.
•
Enabled By Default—The system automatically extends Meet-Me
meetings if resources are available near the end of the meeting. If sufficient
resources are available, the meeting continues for a specified length of
time. If the extension fails, the system displays the two minute
end-of-meeting warning to participants, and ends the meeting after two
minutes.
•
Inherit from Service Provider—Use the Meeting Extension settings
configured for the service provider.
Note
You can configure the Meeting Extension policy at the service provider
level, organization level, or meeting level. The policy is hierarchical, so
you can configure a meeting to inherit its settings from the meeting
scheduler organization. In addition, you can configure an organization
to inherit its settings from the service provider. If you want a meeting
to inherit organization settings, you must enable the inheritance option
at the meeting level. Similarly, if you want an organization to inherit
service provider settings, you must enable the inheritance option at the
organization level.
Meeting
Extension Period
(minutes)
Available only if Meeting Extension is set to Enabled By Default.
Max Meeting
Extensions
Allowed
Available only if Meeting Extension is set to Enabled By Default.
Specify the length by which to automatically extend the meeting if resources
are available when the meeting nears its configured duration.
Specify the maximum number of times the meeting can be extended if
resources are available.
Note
If an administrator or service desk user extends the meeting duration
while the meeting is active, the extension counter is reset, and the next
extension after the change is counted as the first extension.
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Configuring Organizations
Table 10-3
Organization Field Descriptions (continued)
Field
Description
Drop Participants
on Host Exit
Radio buttons provide a choice of the following conditions. The condition is
applied to meetings that are configured to inherit host settings from this
organization.
•
Disabled By Default—The system does not drop any participants when the
host leaves the meeting.
•
Enabled By Default—The system drops all participants from the meeting
when the host leaves. If the meeting has more than one host, participants
will be dropped when all hosts have left the meeting.
•
Inherit from Service Provider—Use the host settings configured for the
service provider.
Note
Allow Inter SP
Outgoing Calls
You can configure the host settings at the service provider level,
organization level, or meeting level. The policy is hierarchical, so you
can configure a Meet-Me or Rendezvous meeting to inherit its settings
from the meeting scheduler organization. In addition, you can
configure an organization to inherit its settings from the service
provider. If you want a meeting to inherit organization settings, you
must enable the inheritance option at the meeting level. Similarly, if
you want an organization to inherit service provider settings, you must
enable the inheritance option at the organization level.
Check box. Check the check box to allow outgoing calls from this organization
to other service providers. (This includes calls for Meet-Me and Rendezvous
meetings as well as direct-dial calls, because the Cisco TelePresence
Exchange System cannot determine the type of an outgoing call.)
For Meet-Me and Rendezvous meetings, the policy is enforced between the
scheduler organization and the endpoint organization. For direct-dial calls, the
policy is enforced between the two endpoints.
Note
Allow Inter SP
Incoming Direct
Calls
If you provide hosted endpoint service and support unprovisioned
endpoints, the service provider Cisco Unified Communications
Manager must be configured such that each organization uses a single
Carrier Information Code (CIC) in order for calls from unprovisioned
endpoints to be mapped to the correct organization.
Check box. Check the check box to allow incoming direct-dial calls to this
organization from other service providers.
Note
For unprovisioned endpoints, the Cisco TelePresence
Exchange System detects the organization of the endpoint by using the
Carrier Identification Code (CIC) code in an incoming INVITE
message. The CIC code may be inserted by the Cisco Aggregation
Services Router that serves as the Session Border Controller, based on
the IP address of the Cisco Unified Communications Manager used by
the organization.
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Configuring Resource Groups
Table 10-3
Organization Field Descriptions (continued)
Field
Description
Allow Inter SP
Incoming
Meet-Me Calls
Check box. Check the check box to allow incoming Meet-Me and Rendezvous
meeting calls to this organization from other service providers.
Enforce
Whitelisting
Check box. Check the check box to enforce restrictions on direct-dial calls
between this organization and other organizations under the same service
provider (also known as intra-SP direct calls).
Note
For unprovisioned endpoints, the Cisco TelePresence
Exchange System detects the organization of the endpoint by using the
Carrier Identification Code (CIC) code in an incoming INVITE
message. The CIC code may be inserted by the Cisco Aggregation
Services Router that serves as the Session Border Controller, based on
the IP address of the Cisco Unified Communications Manager used by
the organization.
See the “Configuring Whitelist Groups” section on page 10-16 for information
on setting up whitelist groups that determine which organizations under the
same service provider can dial each other directly. (Meet-Me and Rendezvous
meeting calls are always allowed between organizations that belong to the same
service provider.)
Configuring Resource Groups
Resource groups provide greater flexibility and control of how media bridge resources are allocated for
Meet-Me and Rendezvous meetings. When configuring a resource group, you choose a specific service
provider and region and one or more reservation types to be associated with the group. After the resource
group has been created, you configure specific media bridge resources to be associated with the group.
Based on the set of requirements configured for a meeting (such as service provider, region, reservation
type, and endpoint requirements), the system selects the best-fit resource group and associated media
bridge resources to use for the meeting.
For information on how to configure reservation types, see the “Configuring Reservation Types” section
on page 13-46.
The following sections describe how to configure resource groups:
•
Adding Resource Groups, page 10-12
•
Editing Resource Groups, page 10-13
•
Viewing Resource Group Details, page 10-13
•
Deleting Resource Groups, page 10-14
•
Resource Group Fields, page 10-15
Adding Resource Groups
Before You Begin
Configure the service provider, region, and reservation types that you want to associate with the resource
group.
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Configuring Resource Groups
Procedure
To add a new resource group, do the following procedure:
Step 1
From the navigation pane, choose Customers > Resource Groups.
The Resource Groups window is displayed.
Step 2
From the toolbar, click Add A New Resource Group.
Step 3
Enter the fields as appropriate.
Table 10-4 describes the fields.
Step 4
To save your changes, click Save.
Editing Resource Groups
Procedure
To edit a resource group, do the following procedure:
Step 1
From the navigation pane, choose Customers > Resource Groups.
The Resource Groups window is displayed.
Step 2
In the item table, click the applicable entry.
A summary window for the resource group is displayed.
Step 3
From the toolbar, click Edit This Resource Group.
The Edit Resource Group window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 10-4 describes the fields.
Step 5
To save your changes, click Save.
Viewing Resource Group Details
Procedure
To view a summary of the reservation types or media resources assigned to a resource group, do the
following procedure:
Step 1
From the navigation pane, choose Customers > Resource Groups.
The Resource Groups window is displayed.
Step 2
In the item table, click the applicable entry.
A summary window for the resource group is displayed.
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Configuring Resource Groups
Step 3
To view a summary of the reservation types, Cisco TelePresence Multipoint Switch (CTMS) resources,
Cisco TelePresence MCU MSE 8510 (MSE 8510) resources, or Cisco TelePresence Server MSE 8710
(TPS) Resources assigned to this resource group, click Reservation Types, CTMS Resources, MSE
8510 Resources, or TPS Resources.
A summary window is displayed.
Note
In the summary window for the reservation types, the Total Ports column represents the total
ports available for meeting reservations across all media resources (CTMS, MSE 8510, and TPS
resources assigned to large or regular meetings) within this resource group.
Deleting Resource Groups
Before You Begin
To delete a resource group, you need to remove all of the configuration items (such as media resources)
that are dependencies of this resource group. For example, remove the resource group that you want to
delete from any associated media resources.
Procedure
To delete a resource group, do the following procedure:
Step 1
From the navigation pane, choose Customers > Resource Groups.
The Resource Groups window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple
resource groups at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a resource group prior to deleting it, in the Resource Group
window, you can click the applicable resource group to go to the Resource Group page. After
verifying that you have chosen the correct resource group to delete, click Delete This Resource
Group in the toolbar, and then in the Deletion Confirmation dialog box, click Delete to confirm
the deletion.
Note
When a dependency exists, the delete operation aborts and an error message is displayed that
describes the dependent configuration item.
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Configuring Resource Groups
Resource Group Fields
Table 10-4
Resource Group Field Descriptions
Field
Description
Name
Text string identifying this resource group.
See the “Common Field Properties” section on page 2-4.
Description
Text string describing this resource group.
See the “Common Field Properties” section on page 2-4.
Region
Drop-down list of the available regions.
Service Provider
Drop-down list of the available service providers.
Overflow
Calculated value (percentage):
100% - (Sum of the Dedication Percentages for all specified
reservation type names within the resource group) = Overflow
The overflow percentage represents the percentage of the total media
bridge resources within the resource group that is not assigned to a
specific reservation type. When a resource group runs out of dedicated
resources, the system will use the overflow to allocate a resource for a
guaranteed meeting only, not a best-effort meeting. The system
restricts the use of overflow to only the time when a resource is actually
being allocated for a meeting. The system will not use the overflow at
the time when you create a meeting.
Note
Reservation Type Name
Cisco recommends an overflow value of 20%.
Click Add Reservation Type to view a drop-down list of available
reservation types. Choose the appropriate reservation type name.
You can click Add Reservation Type again to add more reservation
types.
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Configuring Whitelist Groups
Table 10-4
Resource Group Field Descriptions (continued)
Field
Description
Dedication Percentage
Percentage of the total media bridge resources within a resource group
that is reserved for the specified reservation type name.
The dedication percentage can be distributed over two or more
reservation types. A warning message will be displayed if the sum of
the dedication percentages for all specified reservation types within the
resource group exceeds 100%. If this sum is less than 100%, the
remaining percentage is assigned as overflow resources.
Note
Booking Percentage
Cisco recommends that you avoid decreasing dedication
percentage values after any resources contained within the
resource group have been reserved for meetings. Decreasing
the dedication percentage may cause these meetings to fail.
Percentage of the dedicated media bridge resources within a resource
group that you can use to create meetings for the specified reservation
type name. If you try to set the booking percentage less than 100%, a
warning message will be displayed.
For guaranteed meetings, the system sets the booking percentage to
100% to ensure that enough media bridge resources are reserved for the
meeting.
For best-effort meetings, set the booking percentage greater than 100%
to allow for overbooking of the media bridge resources. For example,
a booking percentage of 150% allows you to reserve 50% more media
bridge resources than the dedicated amount. Overbooking assumes that
all Meet-Me and Rendezvous meetings associated with a specific
reservation type will not be active at the same time.
Configuring Whitelist Groups
Whitelist groups enable you to define policies that control direct-dialed calls between organizations
associated with a single service provider (also known as intra-service provider calls). The policies apply
to both provisioned and unprovisioned endpoints.
A whitelist group can contain more than one organization, and an organization can belong to more than
one whitelist group. If two organizations are members of the same whitelist group, direct-dial calls
between the organizations are allowed. If the organizations are not members of the same whitelist group,
direct-dial calls between the organizations are rejected. The Cisco TelePresence Exchange System call
detail records (CDRs) identify calls that are rejected due to a whitelist policy restriction.
Note
In order for whitelist groups to be applied between two organizations, the Enforce Whitelisting check
box must be checked on at least one of the organizations.
The following sections describe how to configure whitelists:
•
Adding Whitelist Groups, page 10-17
•
Editing Whitelist Groups, page 10-17
•
Deleting Whitelist Groups, page 10-18
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Configuring Whitelist Groups
•
Whitelist Group Fields, page 10-18
Adding Whitelist Groups
Before You Begin
Configure the organizations that you want to associate with the whitelist group. Check the Enforce
Whitelisting check box for each organization for which you want to restrict outgoing and incoming
intra-service provider calls.
Note
If you provide hosted endpoint service and support unprovisioned endpoints, the service provider
Cisco Unified Communications Manager must be configured such that each organization uses a single
Carrier Information Code (CIC) in order for calls from unprovisioned endpoints to be mapped to the
correct organization.
Procedure
To add a new whitelist, do the following procedure:
Step 1
From the navigation pane, choose Customers > Whitelist Groups.
The Whitelist Groups window is displayed.
Step 2
From the toolbar, click Add A New Whitelist Group.
Step 3
Enter the settings as appropriate.
Table 10-5 describes the fields.
Step 4
To save your changes, click Save.
Editing Whitelist Groups
Procedure
To edit a whitelist group, do the following procedure:
Step 1
From the navigation pane, choose Customers > Whitelist Groups.
The Whitelist Groups window is displayed.
Step 2
In the item table, click the applicable entry.
The Whitelist Group Details window is displayed.
Step 3
Click Edit This Whitelist Group.
The Edit Whitelist Group window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 10-5 describes the fields.
Step 5
To save your changes, click Save.
Installation and Administration Guide for the Cisco TelePresence Exchange System Release 1.1
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Chapter 10
Configuring Customers
Configuring Whitelist Groups
Deleting Whitelist Groups
Procedure
To delete a whitelist group, do the following procedure:
Step 1
From the navigation pane, choose Customers > Whitelist Groups.
The Whitelist Groups window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple
whitelist groups at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a whitelist group prior to deleting it, in the Whitelist Groups
window, you can click the applicable Whitelist Group to go to the Whitelist Group page. After
verifying that you have chosen the correct group to delete, click Delete This Whitelist Group,
and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Whitelist Group Fields
Table 10-5
Whitelist Group Field Descriptions
Field
Description
Name
Text string identifying this whitelist group.
See the “Common Field Properties” section on page 2-4.
Service Provider
Drop-down list of the available service providers. Choose the service provider
to which this whitelist group applies.
For more information about service providers, see the “Configuring Service
Providers” section on page 10-1.
Organizations
Organizations that belong to the same whitelist group can dial each other
directly. (Meet-Me and Rendezvous meeting calls are always allowed between
organizations that belong to the same service provider.) Direct-dial calls are
blocked between organizations that do not appear together in any whitelist
group, as long as the Enforce Whitelisting check box is checked for either
organization.
Click Add An Organization to display a drop-down list of organizations that
are associated with the selected service provider, and choose an organization
to add to the whitelist group.
For more information about organizations, see the “Configuring
Organizations” section on page 10-7.
Installation and Administration Guide for the Cisco TelePresence Exchange System Release 1.1
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