29 Password Recovery C H A P T E R

29 Password Recovery C H A P T E R
CH A P T E R
29
Password Recovery
Use this procedure to recover the administrator password, which is used to access the CLI of a
Cisco TelePresence Exchange System server. This password is initially set while installing the server.
Note
•
To change a known administrator password, use the set password admin command instead of
performing the password recovery procedure.
•
You cannot use the password recovery procedure to recover or change the security password, which
the database servers use to authenticate data requests from the other nodes, and which must be
defined identically on all six nodes in the server cluster. To recover the security password, you need
to reinstall all six nodes and define the new security password via the installer.
Before You Begin
•
You must use the same administrator username and password on all Cisco TelePresence
Exchange System servers, because the administration servers also use the administrator credentials
over SSH to get the status of all nodes in the server cluster.
•
During this procedure, you need to insert the Cisco TelePresence Exchange System
installation DVD into the disk drive to prove that you have physical access to the server.
•
The password cannot be changed until at least 24 hours after it was created, unless you reinstall the
Cisco TelePresence Exchange System software on the server.
Procedure
Step 1
Log in to the CLI of the server with the following username and password:
•
Username: pwrecovery
•
Password: pwreset
Step 2
The platform password reset window appears.
Step 3
Press any key to continue.
Step 4
If the disk drive contains a DVD, remove it now.
Step 5
Press any key to continue.
The system verifies that the disk drive is empty.
Step 6
Insert the Cisco TelePresence Exchange System installation DVD into the disk drive.
The system verifies that you have inserted the disk.
Installation and Administration Guide for the Cisco TelePresence Exchange System Release 1.1
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Chapter 29
Step 7
At the prompt, enter a to reset the administrator password.
Step 8
Enter the new administrator password.
Password Recovery
Make sure that you enter the same administrator password that is used on all nodes in the
Cisco TelePresence Exchange System server cluster.
Step 9
Reenter the new administrator password.
The system verifies the strength of the new password and resets it.
Step 10
At the prompt, press any key to exit the password reset utility.
Step 11
Verify that the new password works by logging in to the CLI.
Installation and Administration Guide for the Cisco TelePresence Exchange System Release 1.1
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