Let’s Talk

Let’s Talk
Let’s Talk
Volume 23, No. 2
June 1998
Beyond Prisons
Correctional Service
Service correctionnel
Let’s Talk
Commissioner’s Editorial . . . . . . . . . . . . . . . .
Canada Hosts International “Beyond Prisons”
Symposium . . . . . . . . . . . . . . . . . . . . . . . .
Planning and Accountability at CSC:
An Overview . . . . . . . . . . . . . . . . . . . . . . .
Staff Are Important . . . . . . . . . . . . . . . . . . . .
Correctional Officer Goes to the Hill . . . . . . . .
Volunteers – A Necessity at CSC . . . . . . . . . . .
You Can Get There From Here! . . . . . . . . . . . .
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Joliette Institution . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Staffing Appeal Mediation . . . . . . . . . . . . . . . . . . . . . . .
National Elder and Native Liaison Conference . . . . . . . . . .
CSC and CORCAN: Working Together . . . . . . . . . . . . . .
New CEO Takes the Helm at CORCAN . . . . . . . . . . . . .
Highlights from the 1996-1997 CORCAN Annual Report
Quiz Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cover: Beyond Prisons
Let’s Talk is published every two months by
the Communications Sector of the Correctional
Service of Canada.
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Atlantic Region
Springhill Inmates Go to the Fair…An Information Fair . . . . . . . . . . . . . . . . . . . . . . . . .24
Atlantic Institution Hosts Provincial Officers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Atlantic Region Praises EAP Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Quebec Region
Parole Officer Development Seminar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Haitian Prison System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Ontario Region
The Correctional Service of Canada Museum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Prison Is Where I Want to Be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Prairie Region
Promoting Positive Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Prairie Region Staff College and CORCAN Working Together . . . . . . . . . . . . . . . . . . . . . .35
Pacific Region
PEP Exercise – ‘The Eruption of Mt. Baker’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Community Forum Deemed a Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Elbow Lake Graduation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Managing Risks, Balancing Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Corporate Objectives, Actions and Success Measures . . . . . . . . . . . . . . . . . . . . . . .40
Assistant Commissioner - France Lagacé
Editor-in-Chief – Pierre Simard
English Writer – Louisa Coates
English Editor – Diane Morin
French Editor – Julie Renaud
Translation Services – Translation Bureau
Graphic Design – Phoenix Creative Services
Articles may be reprinted in whole or in part
with credit to the Correctional Service of
Let’s Talk welcomes letters to the editor, suggestions for articles and contributions from
readers. Material submitted may be edited for
style and length. Please include your electronic mail address and a daytime telephone
number. Address all correspondence to:
Let’s Talk / Entre Nous
Correctional Service of Canada
340 Laurier Avenue West
Ottawa, Ontario K1A 0P9
Phone: (613) 995-5364
(613) 947-0091
Internet: http://www.csc-scc.gc.ca
ISSN 0715-285X
© Correctional Service of Canada 1998
Printed in Canada on Recycled Paper
Commissioner’s Editorial
Every Day Counts in Our Profession
This editorial is about reintegration and the emphasis we place
on safe, timely return of incarcerated offenders to the community
as law-abiding citizens.
There are several reasons to move
towards a more balanced distribution between institutions and the
community. One is, that the law
calls on us to use the least restrictive course of action compatible
with public safety. Another reason
is that the Auditor General has
helped us identify better ways and
more systematic ways for us to
plan and implement correctional
measures for each individual
inmate. Thirdly, the Solicitor
General has asked me to find a
more balanced distribution of the
offender population. There are
several more reasons, but this is
not the place to go into too many
An analysis of our incarcerated
population and the offenders in
the community leads us to believe
that about half of our offenders
should be in an institution and the
other half should be managed in
the community. At this point,
about two-thirds are incarcerated
and only one third is under supervision in the community.
The strategy we will follow is to
pay attention to every day of the
sentence, to cut out wasted or
inactive time, and to focus on
what we can do to get the inmate
(not just his or her case!) ready
for a safe return to the community. Once in the community we will
do what we can to limit the need
for us to return the offender to
custody – especially for technical
violations of his or her conditional
release. We will not ask the
National Parole Board to change
its policies but we will ask them
to help us better meet their
requirements on the eligibility
dates set out in the Corrections
and Conditional Release Act.
To reach a 50/50 split by year
2000 will be a professional challenge – but not at all unattainable;
a constant focus on safe, timely
reintegration is required. Every
step counts, every day is important.
Ole Ingstrup
Correctional Service Canada
• CSC’s website is worth a visit. Have a look for yourself at http://www.csc-scc.gc.ca.
• Your feedback is important to us! Please send your comments to:
Correctional Service Canada, 340 Laurier Avenue West, Ottawa, Ontario, K1A 0P9
June 1998
Let’s Talk
Canada Hosts International
“Beyond Prisons” Symposium
by Ms. Louisa Coates,
Communications Sector
In March of this year, Commissioner
Ole Ingstrup and the Correctional
Service of Canada (CSC), in collaboration with the Canadian International
Development Agency (CIDA) and
Queen’s University, hosted the world
at a first-of-its-kind international
symposium called “Beyond Prisons”
in Kingston, Ontario. Eighty delegates
from 35 countries around the world
attended the symposium.
The goal of the four-day conference
was to address the issue of the global
increase in incarceration and discuss
alternatives to prison that can lower
prison rates and create safer communities.
Two international conferences on rising offender populations have been
held this decade, one in Norway and
the other in Finland. But the unique
aspect of the 1998 Canadian symposium was the decision to highlight the
alternatives to incarceration currently
being developed around the world.
Hence the title, “Beyond Prisons”.
The symposium was organized by
CSC’s Director of International Affairs,
Mr. Peter Cummings, who arranged
the program and speakers, with the
support of Director General Karen
Wiseman and an able team of professionals.
“It was a real success,” declared Ms.
Wiseman. “I believe alternatives will
be more fully developed as a result of
this meeting. The resolution that was
passed at the end of the conference is
an endorsement of our efforts.” On
the last day, a spontaneous and wide-
Symposium organizing committee members
Back row, from left: Ms. Olivia Nixon, Ms. Carole Binette, Ms. Catherine Cox, Ms. Francine
Deschamps, Ms. Carolle Lavallée, Mr. Ron Fairley, Ms. Rita Rouleau, Ms. Bonnie Machabee
Front row: Mr. Moe Royer, Ms. Karen Wiseman, Mr. Peter Cummings
ly-supported resolution was passed to
maintain links made at the symposium through the creation of an
“International Association for
Correctional Progress”. “This association will make a difference to correctional systems in the future,” said Ms.
often better managed by the community. A formal banquet was held
Tuesday evening, and on Wednesday
the conference findings were summarized in a wrap-up speech by
Mr. Ingstrup. A tour of the federal
facilities in Kingston was offered to
guests on Thursday.
The symposium followed a tightlyorganized schedule of talks and discussions. Guests arrived at Kingston’s
Donald Gordon Centre on Sunday,
March 15 where they were greeted
with welcoming remarks by
Commissioner Ingstrup. Monday
began the three intense days of discussions; on Tuesday evening,
Solicitor General Andy Scott addressed
the group with an eloquent and forceful speech dealing with effective corrections and how offenders can be
Let’s Talk
Commissioner Ingstrup opened the
symposium with a keynote address
delivered with his usual blend of
warm humour and perceptive insight.
“We are here to learn about the
excessive use of incarceration and to
explore responses that may be available to us. We are here to look at how
to build safer communities and to
develop new approaches together. We
June 1998
are here to move beyond prisons,” he
told the group.
His two major themes – that sharing
information is vital to helping each
other face common challenges, and
that governments need to address the
issue of rising incarceration through a
variety of alternatives to prison –
were the raison d’être of the conference.
Caring for Each Other
Mr. Ingstrup told delegates that in the
spirit of caring and sharing, much can
be done. “We share a noble mission,
we experience many of the same
influences and problems and we share
some of the basic ideas in the area of
solutions. We can learn from each
other and help one another,” he told
the group. He referred to the correctional systems of yesteryear, describing officials who worked behind stone
walls and kept to themselves.
Globalization has created a criminal
justice neighbourhood and it is now
up to us to create a criminal justice
brotherhood to serve and protect citizens, he said.
Mr. Ingstrup encouraged delegates to
maintain and nurture their professional friendships. He said his ancestors
wrote poetry about the need to walk
the path of friendship regularly, in
order to keep the weeds – our differences – from growing high and separating us.
In Canada, we’ve seen
a 13 percent decrease
in crime between
1991 and 1996
and at the same time
a 21 percent increase
in the
prison population.
“Let us make sure we bear this professional community in mind when
we work back at home, dealing with
our particular difficulties. Let us make
sure that we can help each other
when the inevitable setbacks and
backlashes occur, and when others
argue for more and more incarceration, and less and less programs.”
CSC’s Senior Deputy Commissioner Lucie McClung and Commissioner
Ole Ingstrup
June 1998
Rising Incarceration
The Commissioner described the harsh
reality in the world of corrections
today: the number of people in prison
and incarceration rates around the
world are rising, even where the
crime rate is stable or decreasing. “In
Canada, we’ve seen a 13 percent
decrease in crime between 1991 and
1996 and at the same time a 21 percent increase in the federal prison
population.” He said there is no
proven link between incarceration and
a safe society, since evidence shows
prison has little impact on crime.
Lengthy incarceration is no more of a
deterrent than a shorter sentence.
Mr. Ingstrup outlined the challenges
facing those working in the field of
corrections. He said the public’s perception of crime influences political
leaders and legislation. But when the
public reacts to news of a crime, is it
saying it wants longer prison sentences or asking for safer communities? he asked. Probably the latter.
The challenge, then, is to convince
the public that long and harsh sentences don’t make safer communities.
From left to right: Mr. Paul Henderson, United Kingdom; Ms. Sally
Hillsman, United States; Ms. Josine Junger-Tas, the Netherlands;
and Mr. Ralph Perry, United Kingdom
Let’s Talk
The Commissioner also said that while
many correctional workers, including
symposium participants, share a common mission – to make society safe –
interpretations on how to get there
may vary, from privatizing prisons to
employing boot camps, capital punishment, restorative justice or offender
Mr. Ingstrup said using scarce
resources to incarcerate people takes
away from efforts that can make a difference, such as offender programs and
building support in the community.
“We will feel a lot better about ourselves if we act on what we know: that
we need to work at lowering the incarceration rate and focus on our common
problems and solutions,” he said.
Commissioner Ole Ingstrup signs Memorandum of Understanding with Mr. Richard Tilt of
the United Kingdom, above, and with Mr. Vytautas Pakalniskis of Lithuania, below.
He told participants about this fall’s
international conference on Aboriginal
approaches to corrections. He said he
wanted the symposium to have a positive effect on delegates’ correctional
systems at home. “The need is urgent
and the time is right,” he said.
Over 30 papers based on two themes
were delivered – that incarceration is
not the solution to crime and that a
variety of alternatives exist at all
stages of the correctional continuum.
Symposium presenters were from
eclectic backgrounds including the
law, academia, parole, social work and
government. “It was a chance for a
whole range of professionals to meet
and talk about alternatives to incarceration,” said Mr. Cummings.
The symposium was divided into six
subject areas: prison populations, the
pre-adjudication or pre-court phase,
the adjudication phase, corrections
and conditional release, what works
and what doesn’t in reducing inmate
numbers, and what have we learned
and where we go from here.
Symposium delegates Mr. Mohamed Zeid and Ms. Loreta Toraborelli, both from Italy
Let’s Talk
June 1998
When a society’s
anxiety level goes down,
so does the incarceration
The Extent and Causes of Prison
Population Growth
In his presentation, Mr. Roy Walmsley
of the United Kingdom’s Home Office
Research and Statistics Directorate said
that in most western countries, as well
as most parts of Asia and the Pacific
area – with the exception of Japan –
the number of people imprisoned for
non-violent offences continues to rise.
The United States (U.S.) has seen its
prison population double in the past 25
years, mostly due to drug charges.
Mr. Walmsley said incarceration is
likely higher because increasing crime
rates create national anxiety and
result in early detention and longer
sentences; longer sentences increase
the number of inmates (in England,
lengthening the average sentence
from 21 to 23 months added 4,000
people to the prison population); the
media seek out sensational crime stories to sell and are not interested in
“good news” about corrections; and
legislative changes often reflect public
reaction to particular, but rare, crimes.
When a society’s anxiety level goes
down, so does the incarceration rate,
he said.
Ms. Lenka Ourednickova,
Czech Republic and
Mr. Oto Lobodas,
Slovak Republic
June 1998
Mr. Fred McElrea,
New Zealand
Ms. Julita Lemgruber, Technical
Assistant to the Secretary of Justice,
said that Latin America is the most
violent society in the world. In Brazil,
urban poverty has increased petty
crime which is dealt with through
incarceration. In Rio de Janeiro, a
woman stole two boxes of diapers and
was imprisoned for two years, at a
cost to the taxpayer of US$120,000.
Mr. Ralph Perry of the Thames Valley
Police in England, described his forces’
youth project which addresses the
causes of youth crime. Working with
young offenders on their first offence,
police “caution” the offender, using
the restorative justice model. Youth
are usually remorseful and victims
more forgiving using this police-run,
conference-based system.
Mr. John Gorczyk, Commissioner of
the Vermont Department of
Corrections, said research shows incarceration works only with very violent
and high risk offenders while other
inmates do worse after being incarcerated. He said in Vermont, police and
protection resources far outnumber
prevention and treatment.
Judge Fred McIlrea described the New
Zealand model of Family Group
Conferencing whose community-based
programming has decreased youth
offenders by 40 percent.
Mr. Justice E.O. O’Kubasu of the High
Court of Kenya said his country’s
28,000 offenders dwell in prison
space designed for 10,000 and that
historically, the concept of imprisonment as a penal measure did not exist
in African traditional society.
In Australia, the rising incarceration
rate can be attributed to the reduced
use of pardons for good behaviour and
mandatory minimum sentencing,
while in Canada, longer sentences and
less use of conditional release have
caused an increase.
The Pre-adjudication Phase
A variety of creative alternatives to sentencing were described by presenters.
Mr. Linton Smith,
Let’s Talk
Mr. Alan Leschied of the London
Family Group Court Clinic said that in
Ontario, the number of young offenders has doubled – despite a drop in the
crime rate over the past five years –
and that 80 percent of resources are
going to incarceration or poorly-evaluated programs. He said pre-school
interventions, such as those offered by
his children’s mental health centre,
can save $16,000 per child because
they lower the number of youth
offenders and the services they will
Mr. Phil Murray told symposium
attendees the Royal Canadian
Mounted Police (R.C.M.P.) is now
recognising the wisdom of the Native
traditional justice system and uses justice community forums to resolve
many disputes. Since 1996, some 65
Native and non-Native people have
Mr. Michael Sibbett,
United States
Mr. Don Andrews,
been spared from court proceedings
using the forums.
The Adjudication Phase
Mr. Mark Mauer, Assistant Director,
Sentencing Project in the U.S., said
sentencing reform is highly difficult in
the U.S. because the focus is on punishment versus rehabilitation. He said
there are six times the number of
offenders in the U.S. today as there
were 25 years ago, due mostly to the
war on drugs. While politicians say
“get tough” and offer few options
other than prison to judges, community workers say “try alternatives”.
Justice Paddington Garwe of the High
Court of Zimbabwe said the community service orders used in his country
are a good move in developing
nations because they are a low-cost
alternative to probation and follow a
tradition of letting the community
resolve disputes.
Judge Linton Smith of Saskatchewan
described Native-based sentencing circles and calculated how many less
people would go to prison if communities could use this face-to-face system
of resolution.
Corrections and Conditional
Mr. Willie Gibbs, Chair of Canada’s
National Parole Board, told delegates
that conditional release or “Ticket of
Mr. Vitolds Zahars,
Mr. Stephen Carter,
United States
Leave” began in 1898, and today there
are 13,000 offenders on provincial and
federal parole in Canada. He said prisons are needed, the way hospitals are,
and prefers to call them “correctional
institutions” which stresses rehabilitation instead of punishment.
Mr. Friedrich Losel of the University of
Erlangen in Germany told the group
his research shows that programming
helps offenders but must be appropriate to each particular case and needs
to include after-care, in order to work.
Mr. Don Andrews of Carleton
University in Ottawa said his research
has concluded that appropriate programming for an offender will reduce
the risk of re-offending and promote
successful reintegration.
Control in Finland said it is vital to
muster political will, get public support
for alternatives to prison, make these
alternatives available to the legal system, provide financial and professional
resources and get the support of those
working in the field for alternatives to
be adopted.
Mr. Tapio Lappi-Seppala of the
National Research Institute of Legal
Policy in Finland said the Finnish
incarceration rate is down – from 120
offenders per 100,000 people to 80 –
because a shift in social ideology
emphasizes prevention and uses
prison only for serious offenders.
Alternatives include the use of day
fines and conditional sentences.
Where Do We Go From Here?
Mr. Michael Sibbett, Chair of the State
of Utah Board of Pardons and Parole,
used an analogy from his childhood
days on a ranch and said that if you
take a mean dog, tie him up and
throw him a bone every two days, he
will stay a “mean, no account dog”.
But if you take that dog and treat him
with respect and involve him in his
own rehabilitation, he will become a
full partner in the process and increasingly able to lead an independent,
responsible life.
What Works and What Doesn’t in
Reducing Inmate Populations
Mr. Matti Joutsen of the European
Institute for Crime Prevention and
Ms. Julita Lemgruber,
Let’s Talk
Mr. Carl Keane of Queen’s University
told the group that alternatives can
work, but they need political support,
which is based on the public, a group
not as punitive as one might think. He
said the global profile of an offender
may be a member of a minority group,
an Aboriginal person, a person of low
income or one dealing in drugs.
Mr. Keane summarized two symposium
themes, that we can improve the correctional system through bail, parole,
probation and community service and
that a shift in attitude needs to happen
that will embrace major changes, such
as using sentencing circles instead of
adjudication to resolve crime.
Mr. Ko Akatsuka,
Mr. Edward Zamble,
June 1998
Mr. Mark Mauer spoke about the
media’s enormous power and said
they should be educated to ask sensitive questions when researching a
crime. Where did the offender get the
gun? Were drugs involved in this
case? What family relationships exist?
Answers to these will avoid sensational and damaging reporting.
make use of a variety of alternatives to
incarcerating offenders. Japan’s use of
diversion for juvenile cases and suspended sentences for adults, Finland’s
redefinition of laws regarding theft and
drunken driving, the emphasis on
mediation in Belgium, the use of fines
into the American sentencing system,
programming and probation to rehabilitate offenders in New Zealand,
Canada’s use of offender programs all
point to the future direction correctional
systems are taking.
International Affairs Director Mr. Peter
Cummings said the symposium was a
step towards promoting reform and
reducing prison population. “We found
ways to reduce the cost of incarceration and the conference helped promote CSC’s mission and philosophy
throughout the world,” he said.
Delegates agreed they face the challenge of convincing their governments
and the public that alternatives to
incarceration make economic sense and
do more to support community safety
than does incarceration.
Correctional professionals from the four
corners of the globe seem keen to
In his final speech, Commissioner
Ingstrup told his colleagues that we are
in the midst of a changing correctional
world and that dialogue is needed.
“I was struck by the fact that we all
share the same five or so issues. We
must find ways to work together more
efficiently and to continue to be culturally sensitive to other systems,” he
said. He quoted Robert Service, the
famous Canadian poet, who wrote:
Thank God there is a Land of Beyond
For us who are true to the trail
A vision to seek, a beckoning peak
A fairness that never will fail.
“Let us make our land of beyond be
our ‘Land of Beyond Prisons’ ”, he
told symposium delegates.
What Delegates Said About the “Beyond Prisons” Symposium
Ms. Loraine Berzins, Canada – I think the issues were discussed very honestly. It’s easy to fall back into old traps and it’s
important we get victims and community members to participate in the process and see for themselves what needs to be
Mr. Ko Akatsuka, Japan – We have a low incarceration rate but it is all relative because the Japanese public thinks it is high.
The conference gave me a wider perspective from which to understand my own country.
Ms. Josine Junger-Tas, the Netherlands – This has been a meeting of people who want similar things. Many are fighting for
change and it’s supportive to meet with your peers when you are doing this.
Mr. Sanidié Touré, Mali – This has been a well-organized event. Africa has 50 countries and we have to help them technically
and in other ways, to find alternatives to incarceration.
Mr. Willie Gibbs, National Parole Board, Canada – There is a common realization, with few exceptions, that over-incarceration
is a problem, not only here in Canada. This was an excellent conference.
Mr. Zong-Xian Wu, China – I got many materials and have learned much about other countries, especially regarding reducing
the population of prisoners.
Ms. Lenka Ourednickova, Czechoslovakia – The most important thing is not only the information but the “feeling” here, that
we are together finding solutions.
Mr. Attila Hevenyi, Hungary – I learned that alternative punishments are very useful. We do that but not enough.
June 1998
Let’s Talk
Notes of Thanks – Mr. Paolo
Canevelli, Italy – We are convinced
that the symposium turned out to
be a great success. Its importance
has been enhanced by the high
standards of the topics selected
which reflect many of our concerns.
Mr. Roy Walmsley, England –
Thank you very much indeed for
inviting me to the excellent symposium in Kingston last week. As
you know, it was an enormous
success and I do congratulate you
on the extensive preparations that
you and your staff made.
Mr. David Biles, Australia – Please
accept my warmest congratulations on a wonderful conference
and also my sincere thanks for
arranging for me to be a part of it.
The whole event was a great success and a stimulating experience.
A Sharing Between Nations –
The symposium provided an
opportunity for Canada to sign
historic agreements with two
other countries. The Memoranda
of Understanding (MOU) signed
between Canada and the United
Kingdom, and Canada and
Lithuania, say the countries will
co-operate and work jointly to
improve their correctional systems and to promote the sharing
of information. Canada has previously signed two other MOU,
with the United States and
Organizing Team – The enormous job of planning the schedule and contacting international
presenters was handled by CSC’s
Ms. Tanya Gurberg and other key
players including Ms. Rita
Rouleau, Ms. Catherine Cox and
Mr. Moe Royer of National
Headquarters, as well as Mr. Ron
Fairley of Pittsburgh Institution.
A great deal of assistance from
outside CSC came from Mr. David
Horne, a member of the R.C.M.P.
with the Network for Research on
Crime and Justice, Mr. David
Rushton of CIDA, and Mr. Carl
Keane and Mr. Ed Zamble of
Queen’s University. The smooth
functioning and administration of
the conference was due to the
efforts of Mr. Brian Ham, Ms.
Carolle Lavallée, Ms. Francine
Deschamps and Ms. Carole
Solicitor General Andy Scott’s
Address – The Honourable Mr.
Scott talked about “effective corrections” and stressed community
participation in reaching this goal.
In March this year, his Ministry
launched public consultations on
the Corrections and Conditional
Release Act – the updated legislative framework for federal corrections and conditional release – to
get Canadians to tell him what
they would like to see done to
improve corrections. He told the
group that governments spend
$2 billion a year on incarcerating
federal and provincial inmates,
while community supervision
costs a fraction of that price.
Mr. Scott stressed that together,
governments and communities
can create “effective corrections”.
Let’s Talk
Financial Issues – It costs
$50,000 per year to incarcerate a
federal inmate in Canada. This
compares to $32,000 for a community correctional centre and
$9,000 to supervise an inmate on
parole. In Ontario, where we
spend $11,000 a year per bed per
young offender in response to the
public’s cry to get tough on
crime, it will cost us over $1 million a year for an extra 10 beds.
In the U.S., it costs $50 a day to
keep an offender in prison, while
probation ranges from $3 to $9 a
day. The prison population has
doubled in the past decade, with
a total of $100 million a day
spent on probation, parole and
prison services. “The only element that will turn this giant ship
around in the U.S. is economics,”
said Mr. Stephen Carter, of Carter
Goble Associates.
Speeches Are
Recent speeches by Commissioner
Ole Ingstrup are available on the
Internet. Readers wanting to view a
speech can visit CSC’s website at
http://www.csc-scc.gc.ca. The
latest speeches featured include the
Case Management Officers
Conference, March 1998; the
National Conference on the
Management of Infectious Diseases
in a Correctional Environment,
March 1998; and the Beyond
Prisons symposium, March 1998.
Speeches are regularly input for our
June 1998
Planning and Accountability at CSC:
An Overview
by Ms. Dena Hendin,
Strategic Planning,
Corporate Development Sector,
Why do we need a clear and
easily understandable Planning
and Accountability Process?
Correctional Service Canada’s (CSC)
Planning and Accountability Process is
a means of ensuring that each and
every one of us is focused on, and
contributing to, the fulfilment of CSC’s
mandate and Mission. It is also a
means of ensuring that the organization meets its reporting obligations to
Parliament and Cabinet, including
reports such as the Report on Plans
and Priorities, the Business Plan and
the Performance Report. It provides a
context by which we can be held
In other words, the Planning and
Accountability Process is a way to
plan and manage CSC’s activities and
resources in an effective, efficient and
focused manner. It signals CSC’s
strategic direction and measures our
Is this something new?
No. We have always had planning
and accountability processes. There is,
however, growing recognition that: (a)
planning and accountability are not
separate processes; and (b) that each
and every employee in an organization has a role to play in the process
and therefore it is critical that everyone has a basic understanding of the
June 1998
What is CSC’s Planning and
Accountability Process?
CSC’s Planning and Accountability
Process includes four sets of activities:
Strategic Planning;
Implementation Planning;
Implementation; and
Performance Evaluation.
This process is continuous and many
activities occur simultaneously. The
following diagram depicts the relationships between the primary components of this process:
What does all of this mean for
each of us?
Regardless of where you work in CSC,
you have a role to play in the
Planning and Accountability Process.
Strategic Planning: Planners at
Regional Headquarters (RHQ) and
National Headquarters (NHQ) conduct
environmental analysis on an ongoing
and continuous basis and collect information from as wide a variety of
Let’s Talk
sources as possible. If, for example,
you read or hear about an interesting
article, find a web site that is pertinent
or know about a group that is meeting
in your community that may be of
interest, that information could prove
useful. Planners coordinate and analyze the information but to a large
extent they rely on others, regardless
of where they work or what they do
at CSC, to assist them in collecting relevant information. Information should
be forwarded to either the Regional
Administrator of Planning and Policy
at your RHQ (if it is specific to the
Region) or to Strategic Planning and
Policy Branch at NHQ.
Implementation Planning: Out of
the Strategic Planning activities comes
a set of priorities established by the
Executive Committee. These priorities
are reflected in Corporate Objectives,
which generally have a one- to threeyear time span. Based on those
Corporate Objectives, Accountability
Contracts and Work Plans are developed. The Work Plans reflect what will
be done in each work unit to contribute to each and every Corporate
Objective. In some regions or sectors,
all members of every work unit assist
in the preparation of the Work Plans.
If this is not the case where you work,
ask for the Work Plan of your unit
and familiarize yourself with the commitments that have been made.
Ultimately each and every one of us is
accountable for the achievement of
progress on the priorities that have
been set.
Implementation: Implementation of
Work Plans could involve anything
from increasing daily contact with
offenders to changing processes, policies or tools so that they will better
meet the objectives set. Effective
implementation has long proven to be
one of CSC’s biggest challenges; this is
true of many organizations. Whether
you are directly involved in planning
or implementing something new,
whether you work in an office, in the
institution’s dome or in a communitybased facility, your commitment to
effective implementation of the Work
Plans is important.
Performance Evaluation: Progress
on the Corporate Objectives is measured on an ongoing basis.
Evaluations, audits and investigations
all give important information on how
we are doing and what we can do to
improve. Just as important, however,
is each employee’s evaluation of how
processes, policies or practices are
working. We all should periodically
By all actively contributing to this process, CSC will be assured:
sectors and the Regions has prepared
a document entitled Planning and
Accountability: A Guide for Managers
and Employees. For copies of the
Guide, please contact us at (613)
995-4376 or fax us your request at
(613) 943-0715.
• informed strategic planning;
Policy and Planning contacts:
• thorough implementation
(506) 851-6305
(514) 967-3319
(613) 545-8284
(306) 975-6991
(604) 870-2647
look at our work critically and determine what, if anything, could or
should be done in a different way to
be more effective or efficient.
• effective and efficient implementation of Work Plans; and
• ongoing, meaningful performance
How can you get more information?
Strategic Planning and Policy Branch
at NHQ, in consultation with other
Staff Are Important
by Ms. Louisa Coates,
Communications Sector
Mr. Drury Allen, Director of Strategic
Planning at CSC says staff may be
curious as to why the new publication
Planning and Accountability – A
Guide for Managers and Employees
was written at this point in time.
Mr. Allen said that it is critical that
CSC effectively report to Parliament. In
recent years, CSC realized it wasn’t
clear on how its different planning
and reporting documents related to
each other. A team of staff at NHQ
wrote the Guide to help CSC employees identify how they could get
involved and contribute to the work of
the Service. The Guide was released
this spring, which represents the
beginning of our corporate focus for
the next three years.
“The Guide will give the big picture
and show staff how they can get
involved in making CSC work effectively,” said Mr. Allen. “There is still
so much we need to do here at
National Headquarters to make our
planning relevant to staff. We want
employees to know how they can
contribute and that their suggestions
“Sometimes we get working in a
headquarters kind of world and take
for granted that operational staff
Let’s Talk
understand that they can contribute to
the future direction of the Service and
its strategic plans. We want staff to
know that every day, their work
counts, that their efforts are noticed
and that they are working as part of
the corporate team.
“We’ve made every effort to make the
Guide a document that is useful within
CSC and to the various stakeholders,
including the general public, with
whom we work on a regular basis.
This Guide is our effort to demonstrate
that we, at CSC, want to be transparent, open and accountable in all that
we do.”
June 1998
Correctional Officer Goes to the Hill
Forum for Young Canadians on Parliament Hill, March 1998 (Mr. Don Robinson, top right)
by Ms. Louisa Coates,
Communications Sector
that encounter were as magical as its
What happens when you mix Celtic
music, a Correctional Officer and 115
energetic students? You get a unique
blend of Gaelic piping, shared information and passionate enthusiasm, all
in one short week.
Mr. Robinson, a Correctional Officer at
Atlantic Region’s Dorchester
Institution, happened to lead a group
of students around Parliament Hill
after a chance meeting with Forum for
Young Canadians’ Executive Director
Clare Baxter. The two were studying
music at the Cape Breton Gaelic
College of Performing Arts, Ms. Baxter
the fiddle and Mr. Robinson the bagpipes. Always on the lookout for new
student leaders, Ms. Baxter noted Mr.
Of course, what led up to the meeting
between Correctional Officer Don
Robinson and the exuberant high
school students didn’t happen in a
mere seven days, but the results of
June 1998
Let’s Talk
Robinson’s gift for putting people at
ease and invited him to be a student
counsellor – quite an honour, considering 140 people applied for the 36
counsellor positions this year.
This is the first time since it began in
1976 that Forum for Young Canadians
– a non-profit organization that hosts
high school students around Parliament
Hill as they learn about the workings of
government – has invited an officer
from the Correctional Service of Canada
(CSC) to lead the youth on their weeklong odyssey through Ottawa.
“Forum” as it is commonly known,
brings four groups of up to 145 students, aged 16 to 19, to the capital
each spring for intensive seven-day
sessions that allow them to meet
Members of Parliament, Senators,
judges and Cabinet
Ministers. The trip exposes
the young people to politics
and the process of government and allows them the
chance to consider a career
in public life.
were keen to pursue a career in the
field after some of our discussions.”
Correctional Officer Robinson says it
renewed his pride in being a Canadian.
“It was such a positive experience.”
“The experience is so powerful and so rewarding that
it changes the lives of many
students. Some of them go
on to be leaders in their
own right,” said Ms.Baxter,
who pointed out that an
early participant is today
Canada’s ambassador to
Peru. Another returned to
his riding, became its
Liberal Youth member and
won a scholarship to attend
the London School of
Economics. Many are recipients of awards and scholarships. “It’s an experience
that lasts a lifetime,”
declared Ms. Baxter.
requested at public functions held by
CSC, and people-skills, would make
him the perfect envoy.
Mr. Robinson said spending so much
time with the students gave him a
chance to dispel some
myths held about
Canada’s prison system.
During action-packed days
that began at 8 a.m. and
ended at 11 p.m. – organizers later said he was
the first counsellor who
could sleep standing up –
students asked him about
his correctional work over
the past 27 years. A bond
of friendship quickly
developed, and students
nicknamed him “Ossifer
Don” as a symbol of their
“I knew Don would fit in
and be a good counsellor.
I don’t think the CSC
could have provided a
finer ambassador,” admitted Ms. Baxter.
The Forum session began
in earnest on Saturday
March 21. Mr. Robinson
met the 115 students and
“Sending a Correctional
eight other counsellors at
Officer to lead the students
Ashbury College in
around Parliament Hill gave
Ottawa. Rooms were
the CSC an opportunity to
assigned and Mr.
shine and to show
Robinson was paired up
Canadians what the federal
with his group of 11 stuprison system is all about,”
dents. It was an emotionsaid Mr. Moe Royer, CSC’s
al first day, with students
coordinator of international
Mr. Don Robinson piping in the Speaker’s Chair in the House of Commons
greeting each other and
(small electronic pipes)
counsellors and organizers
laying down the ground
Ms. Holly Flowers, Acting
rules for the week togethProject Officer in Career
er. Later, students created a mock
Mr. Robinson was encouraged to take
Management at CSC, agrees. She was
Parliament, nominated candidates and
part in Forum by Dorchester Warden
an official volunteer with Forum in
got names for Prime Minister of their
Gary Mills and Assistant Warden Hal
1995 and says students wanted to
“New World Parliament”. On Sunday,
Davidson, as well as Deputy
know all about the world of correcthey gave campaign speeches and
Commissioner Alphonse Cormier, who
tions. “I’d love to do it again,” she
elected their leaders. Elections Canada
knew the Correctional Officer’s combisaid. “The students were fascinated to
staff came on site and provided
nation of musical talent, which is often
learn about the CSC and I think some
Let’s Talk
June 1998
everything – from ballots to poll stations – in order to stage an authentic
election. The arena was set for the
novice politicians to spend a full
week learning the ropes on
Parliament Hill.
“I was amazed at the support given
by federal staff and the freedom we
had on Parliament Hill,” said Mr.
Robinson. “It was such a positive
experience. The politicians have a
real affection for these students.
Senators, Members and Cabinet
Ministers all wanted to talk to them.
Their dynamic energy and enthusiasm made them a hit,” he said.
Mr. Robinson said he discovered
elected officials are very approachable. “Prime Minister Jean Chrétien
stopped to say hello to the group and
apologized for not being able to
linger and talk,” he exclaimed.
Mr. Robinson and his team of 11
spent the week involved in a host of
activities and meeting politicians. At
a dinner held in their honour, the
room filled with Members of
Parliament and other dignitaries
including the Honourable Paul
Martin, the President of the Canadian
Imperial Bank of Commerce and their
own elected deputies. Moncton
Member of Parliament Claudette
Bradshaw – a fan of Celtic music –
greeted Mr. Robinson with a hug and
met her youthful constituents.
Students dove into projects, to get a
taste of the speed and intensity of
life on the Hill. One project involved
learning how a bill gets passed into a
law. Possible bill topics included capital punishment and the Young
Offenders Act (YOA). The Chief
Legal Advisor to the House of
Commons explained the various
steps involved to the students.
Mr. Robinson put a human face on
the YOA discussions. He told students he believed every offender was
an individual, and that one law could
not properly deal with each person’s
case. “Sometimes circumstances are
such that an event happens that is
beyond the offender’s control,” he
told the group.
“I tried to distinguish between someone who has committed a random
act and someone who deliberately
plans one,” he said. “I think many
students had the television image of
what a correctional officer does at
work, and found out we are really
just the person next door, and that
we work as big brothers, confidantes,
policemen, counsellors and social
workers. I think these kids had a
chance to see that,” he said.
“We were very fortunate to have
Don,” said Ms. Baxter. “I would like
the tradition of having someone from
a prison participating in Forum to
continue. It speaks very loudly of
CSC’s commitment.”
Mr. Robinson delighted listeners
when he sat in the Speaker of the
House of Commons’ chair and played
a tune on his electronic bagpipes. At
the closing banquet, he donned his
kilt and pipes and played again, to a
delighted audience. This summer, he
will play at the Summerside
Highland Games in Prince Edward
Island and at the Royal Canadian
Mounted Police’s Musical Ride in
Riverview, New Brunswick, to celebrate its 125th anniversary.
Mr. Moe Royer, coordinator of international visits at the CSC, said it was
an honour for CSC to participate in
Forum for Young Canadians. “To
have a correctional officer up on the
Hill just shows the love our staff has
for others. For Don to have been
here means a lot to CSC and it meant
a lot to Forum,” he said. “We’ve
never done this before and it has
been a wonderful opportunity to be
able to use the talents of a correctional officer for the good of our
young Canadians.”
Volunteers – A Necessity at CSC
This article was prepared by
Ms. Helen Friel, Senior Project Officer,
Volunteer Program in collaboration
with Ms. Louisa Coates,
Communications Officer
National Volunteer Week was held
April 19 to 29 this year. The
June 1998
Correctional Service of Canada (CSC)
relies strongly on its volunteers to
meet with and encourage offenders, in
a variety of ways, and thus help promote its Mission: The Correctional
Service of Canada, as part of the criminal justice system and respecting the
rule of law, contributes to the protec-
Let’s Talk
tion of society by actively encouraging
and assisting offenders to become
law-abiding citizens, while exercising
reasonable, safe, secure and humane
A survey done in 1994 shows there
are approximately 10,000 people who
• develop a stronger volunteer
presence in parole offices and
community corrections; and
• provide leadership in the use
and support of CSC volunteers.
The meeting’s objectives were to discuss national volunteer issues, renew a
communication network for volunteers,
review progress at the local, regional
and national levels, and develop strategies to deal with volunteer issues.
Volunteer Coordinators’
Ms. Friel said that both Solicitor
General Andy Scott and CSC’s
Commissioner Ole Ingstrup are strongly committed to public participation in
the criminal justice system. The support from senior management and
CSC’s Mission Document are solid
proof that CSC wants an effective partnership with the community in the
reintegration process.
Since National Headquarters’
(NHQ) reorganization, the
responsibility for the National
Volunteer Program was assigned
to the Offender Programs and
Reintegration Branch. A focus
group, consisting of regional
representatives of the volunteer
coordinators from each institution and parole office, was
established and met in Ottawa
March 17 to 19.
Ms. Helen Friel, Senior Project Officer, Volunteer
volunteer for the Correctional Service.
Many of these volunteers are one-time
only, or periodic, and take part in
sporting events, choirs, or visiting
during the Christmas holiday season.
Another 3,000 provide ongoing services, such as tutoring, participation in
Alcoholic or Narcotic Anonymous programs or citizens’ escort services.
Volunteers are a valuable resource,
whether they participate in activities
on a regular or an infrequent basis.
Attendees at the meeting included Ms. Helen Friel, Volunteer
Programs, NHQ and regional
representatives including
Mr. John Tonks, Atlantic Regional
Chaplain; Mr. Hans Milis, Ferndale
Institution; Mr. Alex MacNair,
Pittsburgh Institution;
Mr. Michel Burrowes, Rockwood
Institution; and Ms. Danielle Hamel,
Quebec Regional Headquarters. Also
present were Ms. Denise LeBlanc and
volunteer Ms. Suzanne Cuff, both of
The Service has formed key partnerships with individuals and organizations from the community over the
years. This involvement is often
instrumental in offenders’ reintegration. These volunteers have mainly
helped in institutional settings and are
now being included in parole offices
and Community Corrections Centres.
The expansion into the community
underlines CSC’s desire to integrate the
public into the correctional agenda.
Local and Regional Issues
Regional representatives provided an
update on the volunteer activities in
their region. A video prepared by
Volunteers enhance and support the
CSC’s services and programs, provide
positive role modelling for offenders,
become informed communicators in
the local community, and give objective feedback on the institution or
community parole office.
The current focus of the volunteer program is to:
• recruit more volunteers from multicultural backgrounds, to reflect
Canada’s multicultural profile;
From left to right: Mr. John Tonks, Mr. Michel Lamoureux, Ms. Helen Friel and
Mr. Norm Barton
Let’s Talk
June 1998
Mr. Alex MacNair that describes the
volunteer program at Pittsburgh
Institution and provides insight from
staff on the volunteer program was
also shown.
National Issues
Regional representatives agreed that
standardized and effective training is
an essential element of the volunteer
Participants reviewed the National
Volunteer Training Manual. This manual, produced at NHQ, is based on the
Grand Valley Institution Volunteer
Training Manual, the Correctional
Training Program and the Career
Management Program. The objective
of the training is to provide volunteers
with knowledge of the Service and a
description of the expectations, roles,
responsibilities and rights of volunteers, and the training required to deal
with offenders.
The training allows for site specific
information, including a tour of the
facility and dealing with emergency
The manual will be distributed in the
regions and to other key players for
consultations. “Train the trainer” sessions will be undertaken in each
region so that a core of persons can
deliver the program to volunteers.
Training will also be applicable to
Citizens’ Advisory Committee members and to faith-based groups.
Ms. Sandy Mather, Health Care
Services, detailed the information to
be given to volunteers regarding infectious diseases. Ms. Mather said CSC
welcomes volunteers who can provide
support and assistance to physically or
mentally disabled offenders, both in
institutions or the community.
Mr. Steven Francis of CSC’s Aboriginal
Issues, said Aboriginal people find volunteering difficult due to a lack of
funds for transportation and other
June 1998
cares. In other cases, offenders are
unable to make traditional offerings of
cloth or tobacco to an Elder who provides spiritual or ceremonial support.
Mr. Francis suggested the institution
contribute to the recognition of the
Elder’s service. The Federation of
Saskatchewan Indian Nations wishes
to become more involved in helping
offenders from the Aboriginal communities, he said.
Mr. Norm Barton of CSC’s Chaplaincy
program met with volunteers across
Canada. He said volunteers consistently asked him for more training and
that the National Volunteer Training
Manual was a positive tool because it
reflected many of the operational factors, such as links to the Corrections
and Conditional Release Act, not normally covered in volunteer training.
Examples of Offender and Regular Citizen
Volunteers at CSC
Collins Bay Institution inmates host
an annual “Exceptional People’s
Olympiad” every summer. Its goal is
to alleviate the plight of the disabled
by sharing an experience with offenders. As well as the many athletes and
inmates involved, approximately 60
chaperones and dozens of community
volunteers help out each year. This
Olympiad “team” works together to
create a memorable and enjoyable
event for the athletes. All those
involved are left with lasting memories
and with new respect for each other.
Ferndale Institution has joined
with the Mission Literacy Association
and other partners to form a program
called “Partners in Learning”. The
program was initiated by an offender,
sentenced to life and now on parole,
who continues to be a major contributor to the program. It gives lifers on
parole the chance to help adolescents
who have problems at school and in
their personal life. The program has
evolved to one where offenders,
working with teachers, provide tutoring to students who are in an at-risk
situation, due to school or personal
problems. All offenders who participate in the program are under the
supervision of trained citizen escorts.
Pittsburgh Institution has an
extremely busy Community Service
Let’s Talk
Program which sends inmate volunteers to work on community projects.
This spring, 30 offenders are helping
clean up the Kingston and
Gananoque areas after January’s ice
storm. The facility’s visiting volunteers carry out a range of activities
such as giving presentations to lifers
groups and escorting offenders to
various work sites. There are 100
active volunteers with another 100
participating on a periodic basis.
Volunteer hours at Pittsburgh
Institution amount to over 600 hours
a week, an astounding number and
even more impressive if a dollar figure was attached.
Community Chaplaincy volunteers accompany offenders following
their release from prison. These volunteers are often willing to invest
many hours in “walking with” the
offender until he is able to live and
work on his own. Many of the volunteers have expertise and a network
of persons who can help offenders in
areas of housing, health care and
financial management. Volunteers
from the Sisters of St. Martha of
Charlottetown, Prince Edward Island,
run Springhouse, a home that offers
accommodation to the families of
offenders by providing affordable
overnight lodging and meals.
CSC’s co-sponsorship and participation
in an international conference on volunteers in October 1998 was discussed. The conference entitled
“Communities, Cooperation and
Change” marks the first time in its
26-year history that the International
Association of Justice Volunteerism
will hold its conference in Canada. The
workshops will provide an opportunity
for CSC to showcase its volunteer initiatives to Canadians and Americans
involved in volunteer programs in
their criminal justice system.
Mr. Arden Thurber, Director General,
Offender Reintegration, confirmed that
Solicitor General Andy Scott is very
supportive of public participation and
volunteer involvement, as is CSC’s
Commissioner. He said that building
public confidence in CSC is a high priority and volunteerism is one way of
doing this.
Mr. Michel Lamoureux, National
Coordinator, Millennium Initiative,
addressed the group on the importance of recognizing volunteer contributions and discussed proposals for
ways of commemorating volunteer
action in the Service.
The meeting ended with a plan to
continue building on a volunteer communication network. Bimonthly conference calls will ensure information,
issues and solutions are shared. The
Focus Group will meet in October, in
Ottawa, following the International
Association of Justice Volunteerism
Ms. Friel concluded the meeting with
a passage she delivered at the
Canadian Criminal Justice Association
Conference: “We, as a Service, must
act jointly with our volunteers to
demonstrate to the public that in partnership, we can show the leadership
and social responsibility necessary to
create positive change in our communities.”
You Can
Get There
From Here!
Since the Executive Committee
(EXCOM) decided to increase the minimum educational requirements for
Parole Officers (formerly Case
Management Officers) and other
career-managed positions along the
Parole Officer career path, a number of
employees have expressed frustration
with seemingly having their career
path cut off.
In eliminating the Public Service
Commission University Equivalency
Test (PSC 310) as an acceptable alternative, EXCOM re-affirmed that the
minimum educational standard would
be a university degree in Social
Sciences or a related field. The two criteria that were considered as relevant
in determining which degree programs
would be accepted for the purposes of
the new educational standard are:
Focus on acquiring an understanding of human behaviour;
Developing analytic abilities as
related to human behaviour
Based on these criteria, the following
degree programs were identified as
acceptable: Psychology, Sociology,
Criminology and Social Work.
Subsequently, degrees in Educational
Psychology and Developmental
Studies were also added to this list. It
is recognized that universities, nationally and internationally, are increasingly delivering a larger variety of
interdisciplinary degree programs that
meet these criteria. Their variety
makes it impossible to create a single
April 1998
list of degree programs that can effectively be used in the screening of all
If your career decision is to follow the
Parole Officer career path and you
don’t have a university degree in
Social Sciences or a related field, all
hope is not lost. There are a number
of alternatives open to committed individuals including: education leave,
tuition funding, flexible work arrangements to accommodate course loads,
and distance learning.
Distance learning involves accreditation through correspondence. A number of recognized educational institutions offer distance learning as an
option for a number of programs.
Many of these institutions will also
give up to one year of credit towards a
university degree to graduates of some
“Correctional Worker” or “Law and
Security” community college programs. There are also colleges and
universities that will consider granting
credits for experience and/or allowing
the challenging of exams for credit
towards a university degree.
Depending upon what you have
already accomplished in post-secondary studies, you may be able to
obtain a university degree in Social
Sciences or a related field in a relatively short period through distance learning. If you want to get ahead, you
should invest in yourself!
For more information, contact your
regional Chief of Staffing.
Let’s Talk
Joliette Institution
Aerial view of the Institution
This article was written by
Ms. Marie-Andrée Cyrenne, Warden,
and Mr. Alain Pelchat, Acting Senior
Project Officer, Women Offender
Sector, with the help of Mr. Daniel
Mérineau, Deputy Warden, Ms. AnneMarie Chartrand, Reintegration
Manager, Ms. Sylvie Patenaude, Team
Leader, Joliette Institution, and
Ms. Lisa Watson, Senior Project
Officer, Women Offender Sector.
What a long way we have come since
the announcement on November 24,
1992 that this federal institution for federally sentenced women would be built
in Joliette. This initiative has certainly
seen a lot, despite its short history.
June 1998
In addition to going through the public
consultation process, the municipal
referendum required for the zoning
change (which was approved with
74 percent in favour), and the actual
construction of the institution, the project was affected by the recommendations of the Arbour Commission and
the serious incidents at the Edmonton
Institution for Women. All this has
resulted in a tightening of security
around the perimeter and the opening
of a unit at the Regional Reception
Centre in Ste-Anne-des-Plaines for
women with a maximum security
It is important to stress that an incredible number of people contributed,
directly or indirectly, in their own
Let’s Talk
fields of endeavour to ensure that, in
January 1997, Joliette Institution
became the twelfth penitentiary in the
Quebec Region.
General Information
Women sentenced federally (incarcerated or on conditional release) account
for about 3.3 percent (±653) of all
offenders managed by the Correctional
Service of Canada, and of this number,
0.7 percent (±164) reside in the
Province of Quebec. Before Joliette
Institution opened, these women were
either incarcerated for the most part in
the provincial prison, Maison
Tanguay, under an exchange-of-service agreement or they were on
In January 1997, Joliette Institution
admitted a small number of women
and the transfers continued until
April 1997. At that point, there were
54 offenders in the institution. There
are now 63, with a maximum capacity of 95.
able to provide services in both official
In the fall of 1996, for the first time,
six women participated and successfully completed the basic training of
the Institutional Emergency Response
The Premises
The main building has, among others,
a visiting room, an administrative
wing, a reception and release wing,
program areas, a school, a personal
effects section, a gymnasium, a
library, a CORCAN shop and the
chapel. There is also an enhanced unit
divided into two sectors, one for new
admissions and the other, with a maximum capacity of eight offenders, for
women in administrative segregation.
Apart from these specialized units, the
women live in five semi-detached
houses. Each semi-detached unit has
eight rooms with a total of ten beds.
The houses are fully functional and
independent. Using a fixed budget, the
women can order food, arrange their
menus and cook for small groups.
They are also responsible for doing
their own washing and maintaining
the premises.
The institution has approximately 60
employees, mostly women, of whom
30 are Primary Workers (Correction
Officer II). The Primary Workers have
responsibilities for both case management and the security of the premises.
They are assisted and guided in their
work by three experienced Team
Leaders. There is also a head of programs and a reintegration manager, in
addition to administrative support
staff. Ms. Marie-Andrée Cyrenne has
been the warden since the institution
opened. The deputy warden is
Mr. Daniel Mérineau. About 40 percent of the staff are bilingual and all
contract employees such as nurses,
psychologists and chaplains must be
Child, Preparing for Release, Substance
Abuse, Anger Management (activity),
Altering Your Behaviour, and Survivors
of Abuse and Trauma (Part 1 –
Awareness). We expect in the next fiscal year to expand the program for
Survivors of Abuse and Trauma (2nd
and 3rd parts) and the Mother-Child
Program (cohabitation of the mother
and her child during incarceration).
In this shop, offenders do production work, making cardboard corners for packing of products, which
enables the women to develop some
basic work skills (punctuality,
industriousness, quality and quantity of work, effective personal relations). The target clientele are
women with low to medium
employment profiles.
Participants of the Mother-Child Program
However, together with CORCAN we
are developing a telemarketing and data
entry program. The purpose of this project for the women is to develop basic
telemarketing skills. Skills gained in
these projects can be transferred to similar jobs in the community.
Team (IERT). These women achieved
final marks that were equal to or
higher than the average for the group.
In addition, one of Joliette Institution’s
workers, Ms. Ginette Turcotte, is the
first woman in Quebec to pass the
training for instructors in baton handling. All these women have paved
the way for women officers and primary workers in other institutions to
qualify for the IERT and since then,
other women have successfully qualified and joined this first all-women
Emergency Response Team.
Joliette Institution is very active in the
field of reintegration. With an average
occupancy of 54 inmates between
February 1, 1997 and January 31,
1998 we had 207 escorted temporary
absences, 104 unescorted temporary
absences, and 11 work releases. In
addition, 24 women were given day
parole during the same period.
Community Involvement
The programs at Joliette Institution are
provided in both French and English
since 16 percent of the inmates are
The Citizens’ Advisory Committee is
chaired by Mr. Maurice Lavallée and
has a total of eight members, four
men and four women. It holds monthly meetings and the institution’s
administration can always count on its
full cooperation. In addition, the institution benefits from the active partici-
The main programs offered are: Living
Skills, Parenting Skills, Maintaining
the Connection Between Mother and
Let’s Talk
June 1998
pation of volunteers, who currently
number about 25.
Internal Newsletter
A number of women got together and
created an interesting and amusing
internal newsletter under the supervision of an instructor as part of their
academic activities. The first edition
was published in November 1997.
One writer, an inmate in the institution,
stated that “our newspaper is intended
to be an effective means of communication, a stimulating environment that is
conducive to exchanges. This monthly
provides you with an opportunity to
make your point of view known and to
dazzle us with your creativity by showing us your talents: what a fine opportunity to get to know each other better
so that we can help each other more.”
Today and Tomorrow
tion between the staff and the women;
respect between the two groups is
emphasized. In general, the clientele
has the same criminogenic factors as
male offenders, however, staff must
also be aware of the impact on the
women of the violence that many of
them have suffered in the past, the
different dependencies that many of
the women have developed, as well as
their concern for the well-being of
their children.
What is different about Joliette
Institution is the day-to-day interac-
Staffing Appeal Mediation
All eyes will be on the Ontario Region
of the Correctional Service of Canada
(CSC) as they begin the only pilot project of its kind in the federal Public
Service. In consultation with the
Public Service Commission, the Union
of Solicitor General Employees and the
Correctional Service of Canada, the
Ontario Region has been chosen to
pilot mediation services for staffing
appeals. The pilot will run from April
1998 to March 1999, after which an
evaluation will be conducted.
The mediation services will be offered
to CSC’s Ontario Region employees
who bring appeals under section 21 of
the Public Service Employment Act.
Mediation is part of the Public Service
Commission’s new vision and
approach to recourse. The Commission
is of the view that the parties should
have a greater ownership of the process and that recourse should be as
flexible as possible. The parties will be
offered an early opportunity to resolve
their differences in a non-adversarial
context before having to resort to
more formal processes.
June 1998
What is Mediation and how will it
apply to appeals?
Mediation is a dispute resolution process by which the parties – namely
the appellant and the department –
agree to attempt to resolve their differences through consensus with the
guidance of a neutral third party, the
mediator. It is completely voluntary
by both parties and the parties can put
an end to the process at any time. It is
also important to note that the appellant will not lose their appeal rights
by participating in mediation.
its regulations. The department cannot, for example, agree to appoint the
appellant to the position if a valid eligibility list is in force.
The mediator will ensure that the
merit principle and the values of the
Public Service Commission are safeguarded in the mediation process. If
the mediation process fails to resolve
the issues, the appeal will be scheduled for hearing.
The Public Service Commission will
appoint the mediator. The role of the
appeal mediator will be to facilitate the
resolution of disputes relating to
staffing between the department and
the appellant. The mediator will help
the parties understand the concerns
and interests of the other party and
assist them in reaching an agreement
by helping them identify the issues
and explore and collaborate on possible bases for agreement.
The all-staff survey conducted in
1996 indicated that while all survey
participants at National Headquarters
and in the regions were more approving of Career Management than in
1994, only 28 percent of CSC staff felt
there is adequate information at the
end of the selection process to understand how merit was determined. It is
our expectation that mediation services for staffing appeals will provide
more information in a non-adversarial
nature to appellants and their representatives on how merit was determined.
The mediation agreements reached by
the parties must comply with the
Public Service Employment Act and
For more information, contact
Ms. Holly Flowers at (613) 9969423.
Let’s Talk
National Elder and Native Liaison
by Mr. Steven Francis, Aboriginal
From March 21 to 24, the Sto:lo
Nation, a West Coast First Nation, graciously hosted the 1998 National Elder
and Native Liaison Conference. Elders,
Native Liaison workers, Correctional
Service Canada (CSC) personnel, and
aboriginal people working in the field of
Aboriginal Corrections assembled at the
Tzeachten Community Hall in
Chilliwack, British Columbia for the
event. The conference participants met
to gather strength from one another
and share their concerns and aspirations as regards the effective delivery of
corrections for aboriginal offenders who
are on their individual healing journeys.
For four days the conference participants were treated with the utmost
respect by the host Nation and were
shown some of the local culture and
practices via stories, a drama production, personal narratives, and by exhibitions of particular dances and songs
of the West Coast First Nations. In
short, the Conference was a tremendous learning experience for all in
The theme for this year’s conference,
“Reclaiming Restorative Justice: A
West Coast Perspective” sought to reconcile the destructive and often turbulent impact the general criminal justice
system has had on aboriginal communities with the emergence of a new
approach to Aboriginal Corrections
that is premised on the notion of
effective partnerships between CSC
and aboriginal people. The Conference
marked the beginning of a renewed
attitude the Service has towards aboriginal people and their way of doing
things, which is more culturally
appropriate for the aboriginal offender.
love and kindness
serves as
the basis for
Restorative Justice.
In terms of Restorative Justice, aboriginal people have always believed that
if you pay attention to your traditional
teachings and apply them, you are
practicing values that are subsumed
within the broader movement that is
Restorative Justice. Mr. Gordon Oakes,
an Elder associated with the Okimaw
Ohci Healing Lodge, said to me that
“The Creator will care for you all the
time, but it is a very good thing to follow your teachings because they are
the keys to aboriginal culture and survival.”
Moreover, the aboriginal perspective of
Restorative Justice is about loving people and loving creation more generally. This lesson or teaching was conveyed to the conference participants
by Ms. Isabelle Daniels, an Elder
working at the Edmonton Institution.
She said that as Elders, “We teach
love and kindness.” Teaching love and
kindness serves as the basis for aboriginal Restorative Justice or more
specifically as the foundation for the
aboriginal offender who is undergoing
the healing process.
Let’s Talk
In trying to love people and in trying
to love all facets of Creation you still
deal with the tenets on which
Restorative Justice from a non-aboriginal perspective is based:
encounter, reparation, reintegration,
and participation. This sentiment was
confirmed by Commissioner Ingstrup
in his address to the conference participants, wherein he remarked that,
“...aboriginal people are not the only
people that can benefit from restorative justice. We need to build a rich
tradition of restorative justice in this
country, one that shares similar principles but also recognizes and adjusts
for difference. The support for such a
movement is growing, not just in
corrections, but also in many other
departments of government, and in
society as a whole, as we see more
and more emphasis on alternate dispute resolution, mediation, reconciliation, and restoration.”
Restorative Justice practiced in the aboriginal sense is capable of contributing
to the Service’s primary goal of safe
reintegration. This message was supported by Mr. Ovide Mercredi, former
National Chief of the Assembly of First
Nations when he stated, “Canada can
be more secure by restoring and
respecting aboriginal ways of healing
and reintegrating offenders into aboriginal communities.” He further remarked,
“We need to lift each other up” and
work together to curb the rates of incarceration of aboriginal people. According
to Mr. Mercredi, Restorative Justice is a
“way of life” or a “code of conduct”
and is “good medicine”.
Mr. Eric Robinson, member of the
Legislative Assembly of Manitoba, also
June 1998
addressed the conference participants.
He spoke of his continuing involvement
with the Helen Betty Osborne incident,
one impetus for the Aboriginal Justice
Inquiry of Manitoba (this 19-year-old
First Nations woman was abducted and
brutally murdered near The Pas,
Manitoba on November 13, 1977). He
shared with the conference delegates
the healing efforts that the Osborne
family is undertaking to deal with this
tragedy and with the reconciliation
efforts they have undertaken with one
of the parties involved in the incident.
This particular situation is making use
of an aboriginal Healing Circle.
serving his time or healing himself, the
young man refocused his life and then
publicly repented his bad behaviour. He
committed himself to working in a
proactive way with youth and other
aboriginal people to prevent them from
breaking the law. Mr. Barnet’s courage
to do something different at the time is
commendable and should be replicated
many more times over. Mr. Barnet
remarked that judges do not take
enough opportunity to see where aboriginal people live nor to understand
their views, and until they do the criminal justice system and corrections will
be bad places for aboriginal people.
Another example of an aboriginal intervention was brought forward at the
conference by Justice Cunliffe Barnet,
formerly of the British Columbia
Provincial Court. Mr. Barnet told the
story of a young aboriginal man who
appeared before him a number of years
ago. In this particular case, he supported
the innovative sentence recommended
by the local aboriginal community that
saw the young man banished to an
uninhabited neighbouring island. While
The Native Liaison workers urged the
Service to hire more aboriginal people
to work within the institutions. Doing
so would enable the Native Liaisons to
better help the offenders deal with their
identified needs and prepare them for
reintegration into society, the basis of
good corrections.
The Native Liaisons were emphatic, as
were the Elders, that their services not
be viewed as Aboriginal Programs. They
proclaimed that the work they undertake is directed at the offenders who are
willing to move forward with their lives
and are serious about incorporating traditional teachings into their lives. They
encouraged the development of “real”
aboriginal programs designed by aboriginal people and delivered by aboriginal
program facilitators.
Another plea the Elders and Native
Liaisons had was that their written
reports be treated with respect and be
acknowledged by the relevant authorities. They also requested stricter compliance with Commissioner’s Directive
702: Aboriginal Programming, especially as regards the inspection of
“Medicine Bundles” and, more generally, with its accompanying Guidelines.
Aboriginal people are keepers of knowledge that needs to be tapped more
often than it is. As a way of showing
our commitment to the service of aboriginal peoples, this conference was a
move in the right direction.
CSC and CORCAN: Working Together
by Ms. Ann Marie Sahagian
Chief Executive Officer, CORCAN
Welcome to the new CORCAN section
of Let’s Talk. Each issue, we’ll use
this space to share news about CORCAN, a special operating agency of
Correctional Service Canada (CSC).
CORCAN runs a variety of industries
in CSC’s institutions, grouped under
five business lines: agribusiness, con-
June 1998
struction, manufacturing, services and
textiles. Our programs are just one
part of CSC’s wide range of initiatives
to help offenders succeed in their reintegration efforts.
CORCAN created nearly 2,000 offender training positions in 1996-97 – an
increase of nearly 20 percent. Almost
5,000 inmates had the opportunity to
learn the skills, attitudes and
behaviours they will need to find and
keep a job on the outside, and to
Let’s Talk
become productive members of a community.
Because CORCAN has a long history of
helping offenders cope after leaving correctional institutions, we are looking forward to working closely with other
parts of CSC to help make the new community reintegration strategy a success.
CORCAN is an integral part of CSC.
There are many ways we can learn
from each other by sharing our expe-
riences. For example, our work site
program, which supports ex-offenders
in the workplace, may serve as a
model for other programs in CSC.
CORCAN works on a cost-recovery
basis, but we are not in business primarily to make profits – we are in
business to help rehabilitate offenders.
Our research has shown that recidivism drops among offenders who
have worked for CORCAN.
Every purchase that CSC makes from
CORCAN helps us fulfill our mission.
When you need a product or service
that CORCAN supplies, we encourage
you to call a CORCAN sales representative to find out how we can serve
you. By buying from CORCAN, you
will receive high-quality products and
services, and you will help offenders
gain valuable work experience.
Everyone wins.
To find out more about CORCAN and
its programs, why not take a look at
our new video or our annual report?
I’ve provided highlights from the
annual report elsewhere in this issue
of Let’s Talk. To get a copy of the
video or the annual report, please contact Ms. Jackie Hayes at
(613) 947-0500.
New CEO Takes the Helm at CORCAN
Excerpted from CORCAN Express
Ms. Ann Marie Sahagian became
CORCAN’s Chief Executive Officer
(CEO) on December 15, 1997 and is
already a strong supporter of the organization. “CORCAN is doing a lot of
good work,” she says.
To attract business, Ms. Sahagian
believes that CORCAN must publicize
itself and its goals. Increasing business
will help CORCAN meet its primary
mandate, which is to contribute to the
safe reintegration of offenders by providing them with meaningful employment and training opportunities. CORCAN must deliver quality products and
services, provide value for money,
ensure timely service, and focus on
customer satisfaction.
Her previous positions have given her
a broad understanding of policy, programs and operations across government. They have also given her a
strong network of colleagues who
could be potential supporters of CORCAN. Before coming to CORCAN,
Ms. Sahagian was the Director of the
Justice and Solicitor General portfolios
at Treasury Board Secretariat. In that
position, she worked on budget and
policy issues with Correctional Service
Canada (CSC), the Royal Canadian
Mounted Police, the Canadian Security
Intelligence Service and the National
Parole Board, among other organizations. “It was a very interesting introduction to the whole field of corrections,” says Ms. Sahagian, who has
also worked at Environment Canada,
the National Archives, Indian and
Northern Affairs Canada, and the
National Museums of Canada, as well
as in the private sector.
The CEO’s position appealed to
Ms. Sahagian because CORCAN combines both business and social objectives. “CORCAN has a corporate
responsibility that goes beyond the
bottom line,” she says, adding that
she has always found it important to
work somewhere where she feels she
is making a contribution to broader
social goals.
She is enthusiastic about CORCAN’s
recent successes, such as moving out
of a deficit position in 1996-97 and
successfully achieving ISO 9002 certification in several facilities, which
ensures processes in shops meet international quality standards. But most
of all, she believes the organization’s
strength lies in its people.
Ms. Sahagian has already begun to
Let’s Talk
travel extensively to meet as many
CORCAN and CSC employees as she
can over the coming months.
“There’s a tremendous group of people
here,” she says. “I consider myself to be
really fortunate to work in an organization where people are so dedicated.”
Put on Your Thinking Caps!
Think you could beat those contestants on Jeopardy! any day?
Then try your hand at these brain
teasers about CORCAN. Look for
the answers in the next issue of
Let’s Talk.
If you took all the bread baked at
the Leclerc Institution in Quebec
each year, how many sandwiches
could you make?
Which institution has found an
unusual niche making mattresses
for cows?
Offenders employed by CORCAN
for more than six months are less
likely to re-offend. How much less
likely are they?
June 1998
Highlights from the
1996-1997 CORCAN
Annual Report
Sales, 1993-97 ($000s)
Offender Training
Over 1,900 full-time equivalent positions employing nearly 4,000 participating offenders
Over 2.3 million hours of employment within institutions
Increase in offender productivity from $23,200 per inmate in 1995-96 to
Employment, 1993-97 (FTEs*)
Total revenue of $67.2 million
Cost reductions of over $700,000 for indirect costs and over $400,000
for financing costs
Net income of nearly $200,000 – an improvement of $2.7 million over
Indirect expenses reduced by five percent to $17.1 million
Overall increase of 31 percent, to $49.8 million
Increases in sales in four of five business lines
Increase in construction revenue from $6 million to $14.7 million
Instructors at nine CORCAN sites receive training in leadership skills
New joint ventures established which import work from outside Canada
Data collection for long-term research on the impact of CORCAN on
employment patterns and recidivism completed
Cost per Offender ($)
* FTEs - full-time equivalents
Quiz Results
The quiz on Ethnocultural Diversity that we published in the December issue of “Let’s Talk” generated wide interest among
staff. The contest was open to CSC employees who had to answer 75 percent of questions correctly in order to win.
The lucky winners are Ms. Helen Friel, Volunteer Program, National Headquarters and Mr. Jean-Noël Laplante, Drummond
Institution in Quebec. The two successful quiz-takers were presented with a book on culture to enjoy.
Congratulations to our two colleagues and thank you to all who tried our questionnaire.
June 1998
Let’s Talk
Go to the Fair…
by Ms. Claudine Daigle,
Regional Administrator
Communications and Executive
On Thursday, March 12, the John
Howard Society of Halifax and the
Correctional Service of Canada joined
their efforts to present Springhill
Institution inmates with the first prerelease fair to be held in Atlantic
A total of 29 agencies from the Metro
Halifax area set up information displays to facilitate the reintegration of
those who will be released in their
community after a period of incarceration. As Ms. Rhonda Crawford, the
representative of the Elizabeth Fry
Society in Nova Scotia, explained:
“We are here to meet with the offenders from the women’s unit, but we will
also meet with the male offenders
who know women at risk in the community, and do not know where to get
Mr. Terry Hatcher (right), newly appointed warden of Springhill Institution, and Mr. Stu
Murray (left), Chief, Personal Development and the coordinator of the event, at the
St. Leonards Society booth, where Mr. Jean-Guy Bourque, Regional Administrator,
Correctional Programs scans some of the materials.
Community Residential Centres were represented at the fair. From left to right, Mr. Bob
Demont, Ms. Pauline Friar and Mr. Art Millen from the Salvation Army’s Railton House.
Let’s Talk
June 1998
One of the most popular booths was
that of Nova Drug Dependency. The
reason provided by one inmate as to
why is probably typical: “I’ve done
federal time six times. A lot of my
problems were directly related to alcohol.” He believes that many individuals would take a different path if they
knew where they can get help. “It’s
also very important to know that
someone out there cares,” he added.
The provincial Community Services
Department’s and Human Resources
Development Canada’s booths were
also well visited by the 400 participants with many questions about services available to women and their
children, while their partners are
incarcerated. The availability of jobs
once they are released is also of great
concern to the inmates.
Many of the halfway houses were
represented. For Ms. Pauline Friar,
Executive Director of the Salvation
Army’s Railton House, where many
inmates are released from Springhill
Institution, many benefits will be
reaped from the contacts made during
the fair. “When the individuals know
what to expect, the adjustment to the
residential facility is much easier. With
the rules and regulations ahead of
time, the inmates can prepare for their
The real benefits of the pre-release fair
will become obvious as the offenders
reintegrate into the community, but
there was a sense of optimism in the
large institutional gymnasium as community agencies told the inmate population they were waiting for them on
the outside and were prepared to help
them. Mr. Paul Gallagher, Executive
Director of the John Howard Society in
Halifax and the architect of the prerelease fair, was extremely pleased
with the outcome: “This is an excellent initiative for the John Howard
Society and the Correctional Service of
Canada working together in the community,” he said. The coordinator of
June 1998
the project at the institutional level
was Mr. Stu Murray, Chief, Personal
from February 3 to 5 to a number of
provincial corrections officials. Mr. John
Harris, Unit Manager at the facility,
delivered the three-day course for Crisis
Managers to some 15 participants.
There were several provincial correctional facility Superintendents, Deputy
Superintendents, and other supervisory staff, as well as one instructor from
the New Brunswick Community
College Dieppe Campus, and two
members of the Miramichi City Police.
by Mr. Brian Richard, Chief
Administration and Materiel
All participants thoroughly enjoyed the
program and expressed a great deal of
appreciation as well as interest in having more of their staff take the course.
This is the first training of this nature
that any of them has received and they
felt that it was very valuable.
A Crisis Management Training session
was offered at the Atlantic Institution
Everyone received a certificate at the
end of the course. Staff Training
Back row, left to right: Mr. Richard Doucet, Mr. Roland Tremblay, Mr. Brian Brown, Mr.
Bruce Kingston, Mr. Michael W. Johnston, Mr. Tom Weir, Mr. René Martin
Middle row: Cpl R. Merritt, Cpl W.D. Davis, Mr. Kirk Ruest, Mr. Harold Steers, Mr. John
Seated: Mr. Don Brown, Ms. Heather Harrison, Ms. Patricia LeClair, Mr. Paul Stewart
Let’s Talk
Officer Brian Damson also informed
the participants about future training
initiatives, and an open invitation was
made to share more such opportunities.
Lunch was provided by the Institution
to the participants, who were also
given an excellent tour of the facility
by Coordinator, Correctional
Operations Jim Allison as part of the
training experience.
This article was written by Ms.
Claudine Daigle, Regional
Administrator, Communications and
Executive Services and by Mr. Charles
Léger, Regional Coordinator, EAP.
An Employee Assistance Program
(EAP) Symposium was held at the
Memramcook Institute from January 6
to 8, 1998. The closing banquet provided an opportunity to recognize and
honour the people involved in the program. Correctional Service Canada
(CSC) managers, Union of Solicitor
General Employees (USGE) executives
and EAP referral agents were treated
to an emotionally moving musical
play on “Family Life”.
In 1996-1997, family problems represented the heaviest usage of EAP services, with 100 contacts. The
“Working on Family Issues” sessions
conducted in the Region in 19971998 were very effective in offering
all CSC employees essential tools for
dealing with today’s family issues.
Appropriately, the play showed the
importance of working out family difficulties to achieve wellness both at
home and at work.
Atlantic Region’s Deputy
Commissioner Alphonse Cormier and
USGE Regional Vice-President Bill
Brian then proudly presented achievement certificates to the referral agents
who had completed the three-day EAP
Symposium training. They respectively commended all the EAP volunteers
and highly praised the referral agents
for their individual contributions and
dedication in assisting fellow colleagues and their family members.
Mr. Charles Léger, EAP Coordinator for
the Atlantic Region, emphatically
praised all those who have been a part
of the EAP. “You are the ones who
lead what, in many people’s mind, is
the greatest Employee Assistance
Program in existence today,” he told
members of the Regional Management
Team and USGE representatives. “You
provide the leadership and the
resources that have made our EAP the
envy of most other organizations,” he
Mr. Léger stated the local EAP
Coordinators and members are the
ones who implement and promote the
EAP locally. “And you have shown
that collectively, as a team, we can
provide genuine assistance to employees and their families. Volunteer EAP
referral agents are the ones who have
led the way in helping others in life’s
most difficult days,” said Mr. Léger.
“You are the ones who lead the way
in situations filled with challenge and
emotion. I know many colleagues are
met outside the office (to discuss their
problems), and if met during business
hours, you usually bring work at
home to make up for that time. I cannot believe how busy you have been.”
The number of persons being referred
to EAP resources grew to 356 referrals
in 1996-1997, an increase of 40 percent over the previous year. “Thank
you for the giving of your time and of
yourself to help others,” said
Mr. Léger.
Let’s Talk
EAP Person of the Year, Mr. Offa Gaudet
To demonstrate management and the
USGE’s recognition of outstanding
performance and devotion to EAP, an
awards program was established in
1995 for deserving individuals. The
award goes to the person who best
demonstrates such accomplishments.
This year’s award has gone to an individual nominated by management.
Last year, the award went to a person
nominated by the USGE, Mr. Tom
Laurette from Spinghill Institution.
Next year, the award will go to an
outside resource nominee.
June 1998
The recipient receives an award certificate, a commemorative Memento from
USGE, and a plaque kept in the workplace for a year.
This year’s EAP Person of the Year
award has gone to a person who has
been a pioneer participant of the EAP
at Westmorland Institution and in the
Atlantic Region: psychologist Offa
Mr. Gaudet has been a Referral Agent
for over 17 years. He realized early on
the importance and value of the program to the employees and the organization. He has long been an advocate of the program, quietly, discreetly
and steadily demonstrating the essential elements required to have a program in which staff have developed
knowledge and awareness of its purpose and confidentiality. He epitomizes the requisite characteristics of a
referral agent. He has been a role
model for other referral agents, displaying tact and discretion at all times,
maintaining his own continuous
learning approach in the evolution of
the EAP program. He has been a mentor to other referral agents over the
years and has willingly shared his
ideas and experiences with those
involved in EAP initiatives in the
“EAP members got together yesterday
to propose activities for 1998-1999,”
Mr. Léger said. He indicated some of
the activities proposed include bringing in other living skills speakers, an
EAP week, an EAP icon on the
Intranet, an EAP newsletter, and
activities that would increase visibility
of the program at home, which he
says is an essential part of getting the
client to go for help.
Mr. Léger concluded by stating that
CSC’s Employment Assistance
Program is one of the top programs in
Canada. The peer referral concept
combines extraordinary employees
and exceptional professionals to help
June 1998
colleagues solve their own personal
and work-related challenges, and to
move on.
In terms of substance abuse, participants learned of the latest developments in visual detection and were
familiarized with the Proshaska
approach (described later) regarding the
law of effect and the stages of change
in the treatment of substance abusers.
Visual detection of consumption: a
new work tool?
by Ms. Louise Quimper, Mr. Richard
Beaudry and Mr. Raymond Lebeau
For the second consecutive year, the
clinical committee of the East/West
Quebec District, with the help of several esteemed collaborators, organized
a two-day development seminar. The
event took place between November
25 and 27, 1997 at the Collège des
Jésuites in Lafontaine, near St-Jérôme,
Quebec. The opening session featured
addresses by Mr. Jean-Claude Perron,
then Deputy Commissioner, Quebec
Region; Mr. Normand Granger,
Director, East/West Quebec District;
Mr. Pierre-Paul Laporte, union representative; and Mr. Réjean Arsenault,
Laval Area Manager.
In an atmosphere conducive to contemplation and building bridges, two
main themes were explored: substance
abuse and values/attitudes. This
exploration was an opportunity for
learning, reflection and exchanges.
Let’s Talk
In his presentation on visual detection
of consumption, Mr. Jacques Blais, a
Trois-Rivières district prosecutor, provided us with a wealth of information
on the various categories of intoxicants: their effects on the organism,
their period of effectiveness, the tolerance and/or dependency (physical or
psychological) that they create in individuals who use them.
Anyone consuming a drug has symptoms of impaired faculties that can be
measured and observed for each of
the categories, from either a corporal,
behavioural or psychological standpoint. The information and tips provided by Mr. Blais were of practical,
concrete benefit in the work we do
with our clients. Did you know that:
• an individual who is staggering
could be under the influence of
alcohol or an hallucinogen,
depending on whether he is walking with his head down to avoid
tripping or with his head raised
skyward in an imaginary world?
• someone who consumes large
quantities of cocaine will lose
weight, whereas a person who uses
a great deal of cannabis will gain
• people under the influence of PCP
(phencyclidine) will experience its
effects for about six hours and will
have 45-minute cycles during
which they may be aggressive,
depressive or in a state of hallucination? This inexpensive drug
seems to be the most dangerous,
for the individuals themselves and
for those around them.
Opening session. From left to right: Mr. Réjean Arsenault (Laval Area Manager), Mr. Jean-Claude Perron (then
Deputy Commissioner, Quebec Region), Mr. Normand Granger (Director, Eastern/Western Quebec District),
Mr. Pierre-Paul Laporte (union representative)
Substance Abuse
Rehabilitation Centre,
Centre hospitalier de
Jonquière, led this
workshop. The
approach in question
examines the following
three factors: the product consumed, the subjects themselves and
the situation in which
they find themselves.
Mr. Wilson stressed the
importance of properly
identifying and evaluating all three factors, as
well as seeing change
in an individual as a
very gradual process,
occurring in stages,
particularly with regard
to recognizing the problem and being motivated to act. Role-playing
was also used in his
The workshop closed
with a series of
exchanges on our mutual
concerns among Mr.
Serge Lavallée, Regional
Vice-Chairperson of the
National Parole Board;
Mr. Jean-Pierre
Commissioner; Mr. Gilles
Lachance, Commissioner;
and the participants.
Seminar closing, with parole officers, area managers and guest speakers
This workshop was very helpful from
a practical viewpoint, and could prove
to be a worthwhile activity – and just
as effective as urine tests – in detecting the consumption of intoxicants.
The law of effect and the stages of
change according to the
Proshaska approach
Mr. Réjean Wilson, in charge of rehabilitation and programming at the
Let’s Talk
The exchanges brought
out the importance of
always carrying out an
offender risk/needs
assessment so as to be
able to propose a correctional plan that is suited
to the offender’s dynamic. Our professional judgement must
never be dependent on the political or
social environment.
The theme for the last day was essentially “The impact of our values and
June 1998
attitudes on supervision and the organization”. Mr. André Corriveau,
Regional Administrator, Offender
Reintegration, presented excerpts from
the report of the working group on
values and ethics in the Public Service
along with his personal thoughts on
the subject, putting in perspective the
fact that our values – ideal, source of
inspiration – do not always conform to
our attitudes and behaviours. As for
our attitudes, he said they are determining and conditioning our way of
viewing life and managing the events
that arise.
Ms. Renée Soucy, Quebec Area clinical
manager, then presented the results of
the November 1996 national survey
of Correctional Service of Canada
(CSC) staff. The data she presented
had been selected with the day’s
theme in mind and were aimed in particular at the district’s parole officers.
These results would later serve as food
for thought for the ensuing workshops. Indeed, the following four
points were elaborated on and discussed in the workshops:
our level of commitment towards
CSC versus relative pride in
belonging to CSC;
our level of empathy versus support for a punitive environment;
CSC’s drug strategy versus our
personal values;
our role as agents of change versus the feeling of powerlessness
to influence the organization.
While a feeling of being drained and
powerless was identified, it also
emerged that people believe in the
CSC’s Mission – but not always in the
means used. Social and political pressure has led to the use of increasingly
controlling and cumbersome means,
leaving little room for assessment and
professional judgement. Thus, it is
becoming imperative that we regain
our professional identity, become creative and not give in to outside pressure and overwork, which sometimes
June 1998
threaten to rob us of the perspective we
need to establish our true priorities.
to the harsh day-to-day reality facing
homeless youth.
As the seminar came to a close, there
was clear desire on the part of all the
participants to maintain a high level of
professionalism and involvement with
our clients. In closing, the Director of
the East/West Quebec District,
Mr. Normand Granger, invited the participants to regain control of our clinical tools and consider them as means
and not ends. We must maintain the
trust in and importance attached to
professional judgement and avoid the
imposition of special conditions that
have no direct link with the crime
issues involving offenders, while
recalling that the Corrections and
Conditional Release Act stipulates the
least restrictive measure.
by Ms. Jocelyne Simon and Mr. Jules
Bourque, Correctional Service Canada,
Ms. Constance Bennett, Criminologist
and Professor at Collège Maisonneuve
Ms. Jocelyne Simon, a records clerk at
the Lafontaine Parole Office, and
Mr. Jules Bourque, a parole officer at
the Ville-Marie Parole Office, accompanied a group of “Delinquency
Intervention Techniques” students
from Montreal’s Collège Maisonneuve
on a three-week practicum in Haiti.
The practicum, which ran from
January 3 to 24, was designed to
introduce these future youth workers
Let’s Talk
The Haitian prison system has undergone many changes. In 1801, the
Haitian Constitution provided for
detention centres for citizens placed
under arrest. The colonial prisons of
Port-au-Prince, Jacmel, Cap-Haïtien
and St-Marc were restored, and other
prisons were gradually built in Portau-Prince, Ouanaminthe, Jérémie and
In 1846, the penal law recognized the
need for a prison for adult offenders.
Emperor Soulouque ordered the construction in 1847 of the central correctional facility now known as the
National Penitentiary.
Women and men were separated in
1907. Men were housed in inadequate
buildings, women at the chapel dedicated to Notre-Dame-de-la-Salette.
On December 16, 1918, President
Sudre Dartiguenave passed a law governing the control and administration
of prisons. Under the law, the prison
system became the responsibility of
the police. The law also called for the
government to assume responsibility
for prisoners. Under the government
of Sténio Vincent, a retraining centre
for minors as young as seven was
opened in Port-au-Prince.
Haiti’s national penitentiary administration (APENA) was created on
September 19, 1989, by order of the
Prosper Avril government. According
to the order, APENA was to be an
independent body operating under the
auspices of the Ministry of Justice. The
administration became a reality in
June 1995 under the Aristide government. APENA’s role is to enforce, in
accordance with the public prosecutor,
all court decisions including an order
of placement in custody or preventive
The Correctional
Service of
Canada Museum
by Mr. Dave St.Onge, Curator
Fort National, a prison for male and female minors aged 10 and above, and for women.
It is impossible to analyse prison conditions in Haiti without taking into
account the political, economic and
social context. Considering that the
majority of the population lives in
poor sanitary conditions, the prison
situation is a reflection of general living conditions. The following are some
of the students’ observations:
• there are 18 correctional institutions scattered throughout the
• those institutions serve as custodial
facilities for convicted criminals as
well as offenders awaiting trial;
• in the provinces, women and
minors are incarcerated in the same
premises as men;
• inmates are not aware of their
rights and have limited means for
stating their case;
• legal aid is not always available;
• all correctional facilities are overcrowded;
• minors, boys as well as girls, do
not have access to school or psychological or social services;
• pregnant women do not receive
dietary supplements;
• although the law states that children are to be tried by children’s
judges, that provision is not always
Their visit to Haiti made it clear to all
the students that, like a number of
other countries around the world,
Haiti has serious problems with overburdened courts and overcrowded
prisons and that only innovative and
economic solutions can ensure sound
administration of justice.
Let’s Talk
For thirty years, the Correctional
Service of Canada (CSC) Museum has
been educating the public about the
history of penitentiaries in Canada.
The original concept dates back to
circa 1966, when Mr. Murray Millar,
then Superintendent of the
Correctional Staff College in Ontario,
began to consider the establishment of
a central penitentiary museum as a
Centennial project for the following
year. The museum officially opened its
doors in 1969. Throughout the 1970s,
the museum operated under his direction, with the cooperation and assistance of a number of retired officers.
The building is
the largest artifact
in the collection.
In 1985, Kingston Penitentiary
marked its 150th year of operation as
Canada’s first penitentiary. As part of
this event, the museum moved to its
present location in the former
Warden’s residence of that facility and
was renamed “The Kingston
Penitentiary Museum”. The limestone
building, known as Cedarhedge during
the 19th century, is considered a fitting place for the museum since it was
entirely constructed by convict labour
June 1998
during the 1870s on the birthplace of
Canadian corrections. In fact, the
building is considered the largest artifact in the collection, and is constructed of native Kingston limestone.
Another significant year in the history
of the museum was 1992, when an
open house was held on July 6 in
recognition of the “Canada 125” celebrations, commemorating the birth of
Canada’s Confederation 125 years
ago. To further mark this occasion, the
museum was again renamed, this time
as the Correctional Service of Canada
Museum, recognizing it as the central
museum for the entire Service, a goal
that had been set some 26 years
The museum was originally based
upon a large collection of contraband
that was started around 1952 by
Mr. Walter Johnstone, Coordinator of
Custodial Staff Training at the Ontario
Region’s Correctional Staff College and
Mr. Art Jarvis, the Assistant
Superintendant of the Staff College.
Both men later became Wardens of
Kingston Penitentiary. In the 1970s,
negotiations took place that resulted in
the acquisition of a portion of a second large collection gathered by
Mr. Byron Duffy, of Dorchester
Penitentiary. Recently, a third significant collection has been obtained from
the Quinte Detention Centre Museum
of the Ontario Ministry of the Solicitor
General and Correctional Services. This
collection had been gathered and
managed by Lt. Rick Dupuis, and was
transferred to the Correctional Service
of Canada Museum in December
The collection of the CSC Museum is
unique in many ways: it represents an
aspect of our history that is often
ignored, and contains a diverse range
of donated artifacts. For example,
hobby-craft items illustrate the talented work of inmate artisans; contraband items represent the resourcefulness and ingenuity prompted by con-
June 1998
Display of artifacts depicting inmate employment over the years
Contraband items confiscated from inmates at various institutions through the years
Let’s Talk
finement and isolation; and antique
punishment and restraint equipment
demonstrate the extent to which our
forebears attempted to reform those in
conflict with the law. The archival collection explains how and why
Correctional Service Canada has
evolved to its present philosophy, and
its status as a world leader in correctional treatment.
The museum
can be considered
a testimonial to
the human condition.
In many ways, the museum can be
considered a testimonial to the human
condition, through the emotions represented in the artifacts and documents.
Many visitors are prompted to pause
and consider an aspect of life that is
remote to many, and all too familiar to
others. Sociopolitical questions are
often raised, leading to lengthy and
intellectual discussions between visitors who were absolute strangers upon
entering the museum.
Canadian inmates
never wore the black and
white striped
The museum staff consists of Curator
David St.Onge, who joined CSC as a
summer student in 1984, and a crew
of loyal retired officers from a number
of Kingston area penitentiaries including Ms. Joan Peeling; Mr. Gord Woods,
and Mr. Gerry St.Onge, the Curator’s
father. These volunteers take great
pride in their past careers with CSC,
and have gone to great lengths to
enhance public understanding and
support of it. This is increasingly
important in an age when the primary
contact that the public has with correctional facilities usually comes in the
form of negative media coverage, and
Hollywood movies that propagate the
many myths that surround us. For
example, Canadian inmates never
wore the black and white striped uniforms that are constantly portrayed in
cartoons and movies, and capital executions were the responsibility of the
provincial jails, with very few exceptions which were carried out in federal
facilities in Western Canada.
The museum
allows visitors
to form their own
opinions about
correctional history.
Through its displays, the information
provided by its interpreters, and its
archival records, the museum is
attempting to dispel these myths and
to state the facts related to incarceration from the viewpoints of both staff
and inmates. In the words of
Mr. St.Onge, “The museum is not here
to condemn or to condone the actions
of the Service or its predecessors. Its
primary function is to simply state the
facts and to allow visitors to form
their own opinions about our correctional history.”
Today, the museum is reaching another milestone. Efforts are currently
under way to form a non-profit corporation, to be called the Friends of the
Correctional Service of Canada
Museum. This group will support the
museum physically as well as financially. Ongoing efforts will be made to
increase the educational function of
the museum and to expand it in order
to reach its full potential as one of the
most unique historic sites in Canada.
Let’s Talk
Service of Canada
Prepares to Open
New Exhibit
In May, the CSC Museum opened
a new exhibit that takes a look at
daily life in Canada’s oldest federal penitentiary.
The focal point of the exhibit is
two full-scale reconstructions of
cells. The first is an accurate portrayal of a standard cell from the
1870s, and the other utilizes the
prototype furniture that was
developed for the recently completed retrofit of Kingston
A small selection of inmate uniforms from the Canadian federal
and provincial systems, as well
as from the United States is also
included, along with a display of
standard personal items issued
by the institution, as well as a
few contraband items which were
manufactured by inmates for use
in their cells.
The museum’s summer hours are
as follows:
Saturday and Sunday:
10 a.m. to 4 p.m.
Wednesday to Friday:
9 a.m. to 4 p.m.
The museum is closed Mondays
and Tuesdays for the duration of
the summer. For more information, please call (613) 530-3122.
June 1998
Prison Is
I Want to Be
Reprinted with permission of the
Spiritan Missionary News,
a Toronto-based Catholic publication
“Some of the inmates come to my
office to talk things over; others, I
suspect, are more interested in my
coffee than my advice.” Pat
Callaghan, a Spiritan priest and
Catholic chaplain at Warkworth penitentiary, sits in his office at the
Chaplaincy Centre inside the prison’s
barbed wire fence. “My door here is
never closed unless I am talking privately to someone. The coffee? It’s a
starting point.”
Warkworth is a federal medium security prison in east central Ontario under
the jurisdiction of Correctional Service
Canada. Prisons are classified as minimum, medium or maximum security
depending on the likelihood of the
prisoners attempting to escape. On a
damp and dreary winter day a visitor
suspects a connection between the
weather and life in such an institution.
Prior to the visit a clearance form had
been submitted and duly approved,
permission had been granted to carry
in a camera and a pocket tape
recorder. It only remained to sign in at
security and enter through two electronically operated gates.
The men I meet here
are in a sense the
poorest of the poor.
June 1998
The Chaplaincy Centre is reached
through a long open-sided walkway.
“When I first came down that open
breezeway,” Pat says, “my immediate
reaction was, ‘This is where I belong
and where I want to be.’ My own
experiences with people over the years
and our Spiritan charisma played a big
role in that feeling. My wish is to
remain a chaplain until I retire. The
men I meet here are in a sense the
poorest of the poor. Ontario society
seems to have little sympathy for
them. They are very marginalized.”
A Catholic and two Protestant chaplains share a Fellowship Hall, two
offices and a chapel. There is also a
sweat lodge and tepee for First
Nations prisoners. Buddhist, Hindu,
Sikh, Moslem and Jehovah Witness
ceremonies are held on a regular
basis. Pat works in close collaboration
with the other chaplains.
Our advocacy
on behalf of
the prisoners
is respected.
A counter voice
Most of his day is spent in formal and
informal counselling. “My qualification
is in pastoral counselling and it was
my involvement in the clinical
Pastoral Education programme at
Toronto’s Queen Street Mental Health
Centre that drew me to prison chaplaincy,” he says. “The security people
and the prison officers have a good
rapport with many of the prisoners,
but when things get out of hand we
can allow the inmates to vent their
anger without feeling they’ll be written up or charged. Because life here is
so regimented, frustration builds up
from time to time. Every day the
inmates are told when to get up, when
to eat, when to start and stop work-
Let’s Talk
ing, when to be present for roll call –
and there’s no escape, no getting way
for a while. If a rule is broken there
are always consequences. And running through everything is that sense
of being confined. It’s pretty tough in
prison. As chaplains we can be a
counter voice to the institutional
voice. Our advocacy on behalf of the
prisoners is respected. I hope we’re a
bit of a prophetic voice in here.”
A young man appears at Pat’s door.
He asks Pat to sign a form to say he
has returned all material he had borrowed from the chaplain’s centre.
“You’re off home to Ottawa soon,”
says Pat. “Yeah, in another couple of
days.” Pat wishes him all the best for
his new life outside: “Most of the men
in Warkworth are serving long sentences so it is great to see departures.”
Turning lives around
Are prisoners rehabilitated while incarcerated? “Yes,” says Pat, “Many prisoners turn their lives around. Some of
them have lived a criminal lifestyle for
so long that they say, ‘I’ve had
enough of this; I need a change.’ And
they do change. But society outside
doesn’t make it easy for them. The
general feeling is: these people are
criminals, punish them.
“I know they have done some bad
things but there is a whole sense of
humanity to them that we must not
overlook. They are human beings
before they are anything else. Yes,
they have committed crimes, they are
guilty, but many of them in here sincerely say, ‘I wish I could go and say
I’m sorry, I wish I could relive my life,
I know that wouldn’t happen again.”
A murderer’s chances of doing well
outside are much greater than those of
a bank robber or fraud artist.
A tour of the prison with the chaplain,
through the cells (the older smoking
ones and the new, more “attractive”
non-smoking area), the school, the
trade shops and the administration
dining room emphasizes how wellknown, how respected and how much
at home Pat is in Warkworth. He
knows his “parishioners” by name
and they know him well enough to
joke with him or to discuss the latest
fundraising project they are working
on. They raised over $500 sponsoring
the Terry Fox Run, and several hundred dollars for the Manitoba Flood
Relief which would go to a Winnipeg
school for children with special needs;
this school had lost many books, supplies and equipment to the flood
waters. One prisoner made a personal
donation to Spiritan work in Haiti.
No criminal class
What had his three years in prison
taught this chaplain? “When I first
joined the Prison Service I was under
the impression that jail inmates were
basically different from the rest of
society. Nothing could be further from
the truth. While most have come from
abusive and dysfunctional families,
and many have had difficulties in
school due to learning disabilities, as a
group they are little different from
those outside the wire.”
Trained teachers
aim to give all inmates
a Grade 10 education
by the time they leave.
Pat does not believe there is a criminal
class in society. Rather the experiences of a whole life – ongoing frustration, abuse of one kind or another
(physical, emotional, sexual), poverty,
anger, addictions – build up to a pattern of criminal behaviour. Others,
ordinarily upright citizens, on one
occasion “lose it”, assault somebody
or commit murder. Their moment of
rage has passed, but they are still
paying for it.
This chaplain is particularly impressed
with the educational system functioning within the prison. Trained teachers
aim to give all inmates a Grade 10
education by the time they leave.
There is both an academic and a trade
component to their schooling. A prisoner can get a certificate in welding,
barbering, auto mechanics and small
appliance repairs. Pat recalls the day a
prisoner came into his office all excited. “When I was a kid I hated school,
I didn’t get anywhere and I quit,” he
said. “Now I’m in Grade 10 and I’m
getting 80s and 90s. By the time I
leave here I intend to get Grade 12.”
It’s often the uneducated people who
become criminals. As children they
acted up in class, couldn’t take the
school discipline, never really learned
to read. “Student teachers should
come here and see what happens to
the failures of the educational system,” says Pat, himself a former high
school chaplain.
Respect Works reads the button on
the chaplain’s sweater. Respect among
staff and between inmates and staff.
Respect, Rehabilitation, Restoration to
society – the three Rs that guide this
Spiritan’s approach to his time in
Who resolves problems, settles disputes, and teaches people to live with
each other in your area? We all learn
from different sources the life skills
and socially acceptable ways required
to live in our society. Having good
“teachers” and being shown examples of successful ways to resolve
issues provides good direction on a
path that helps us in our lives.
In Corrections there are many people
who provide guidance and help others to resolve issues. At Edmonton
Institution there is a focal point in
this area. In the main corridor
between the Psychology department
and the Chapel is an office occupied
by the Redress Coordinator. At present the Redress Officer is
Correctional Supervisor Alex Forbes.
a win-win situation involves
people to
points of view.
The Prairies
by Mr. Dan Erickson
Deputy Warden, Edmonton
Let’s Talk
The main job of the Redress Officer is
to help the institution run with as little conflict as possible. This extremely
difficult task requires cooperation and
support from every single person in
the institution. The strong support
from the management team at
Edmonton Institution helps to ensure
the goals of this office are achieved.
Mr. Forbes’ main duties include informal interventions focused on problem
solving without resorting to the for-
June 1998
mal redress system or charges. This
is accomplished with the assistance
of Inmate Redress Peer Counselors.
There are several components to the
success of this office. Basic principles
of confidentiality, responding in a
timely manner, impartiality, fairness,
and teaching others how to communicate in an effective way, assist in
resolving problems.
There is frustration and entrenched
value systems that make the job difficult at times. Achieving a win-win
situation involves getting people to
compromise and understand different
points of view. The Redress
Coordinator and Peer Counselors are
involved with bringing people together to resolve issues or at the very
least to discuss them so that future
interactions will be more positive.
A key to this process is the Redress
Officer’s emic view and understanding of the institutional culture, and
his skills and leadership. The training
of the Peer Counselors is also an
important element in this process.
Training takes place on sight with
both staff and inmates participating.
Peer Counselors are considered paraprofessionals upon completion of
their training and placement. They
are often able to help do things that
professionals alone either could not
do as quickly or could not do at all.
Success of this program cannot be
gauged by empirical data alone. The
fact that Edmonton Institution has
the fewest grievances and complaints
of almost all institutions is significant, but there are many intangible
and valuable benefits to the work
done by the Redress Officer and the
Peer Counselors. The values and attitudes that are changed are significant
in achieving our Mission and working
towards the goal of reintegration.
June 1998
Prairie Region
Staff College
by Mr. Tim Krause, Regional
Communications Officer
In December 1996, the Regional
Correctional Staff College moved to
new quarters at Hanselman Place in
Saskatoon, where Regional
Headquarters is located. Due to limited
space, a classroom and furnishings
were required which would accommodate traditional as well as computerbased training. A review of available
furnishings failed to find a desk that
would accommodate both purposes in
a single piece of furniture. As a result,
the Director and staff determined that
the only solution would be to design a
desk that would meet the specific
Necessity being the mother of invention, Staff College Informatics Officer
Brian Hryniuk took the initiative to
design a multi-purpose desk and to
construct a prototype in his father’s
workshop. The Deputy Commissioner
reviewed the prototype and agreed
that this multi-purpose desk could be
designed and constructed with the
assistance of the CORCAN shop at
Saskatchewan Penitentiary. By
September 1997, twenty-one desks
had been constructed at Saskatchewan
Penitentiary and these are now in use
in the Staff College Training Center.
The desks are multi-purpose and allow
the computer monitor to retract into
the unit to transform the desk into a
flat top table. They are fitted with a
keyboard tray containing a keyboard
and mouse pad, as well as a Central
Processing Unit slot and a cable tray
which allows for placement of the
equipment and power supply. Thus
the training participant may use the
desk in a conventional manner to
write or read upon or use a computer
for particular types of training. The
desks are 122 cm wide, 84 cm deep
and 76 cm high, and are on lockable
rollers. The modular design of the
desk allows various configurations to
suit the class requirements.
We wish to thank Mr. Hryniuk for his
innovation and CORCAN for making
this vision a reality.
Staff College
Informatics Officer
Brian Hryniuk proudly
displays his innovative desk.
Let’s Talk
The Pacific
Exercise –
“The Eruption
Mt. Baker”
by Mr. Neil Brewer
Operations Manager, CORCAN
Kent and Mountain institutions
On January 28, I attended the
Provincial Emergency Program (PEP)
exercise ‘Thunderbird III’ in Agassiz,
British Columbia. I was asked to
attend as the representative of Kent
Institution, but I also represented the
interests of the local volunteer Search
and Rescue team (Kent Harrison
SAR). I set up SAR’s communications
equipment at 7:00 a.m., with the
exercise commencing at 8:00 a.m.
Mr. Wally McGuire, PEP Emergency
Coordinator for Agassiz/Harrison, was
the exercise facilitator, with Staff Sgt.
John Veldman appointed as the
Incident Commander. Two staff members were also present from Mountain
The exercise was based on the hypothetical eruption of Mt. Baker in
Washington State. Because of its proximity and the prevailing weather pat-
terns, the eruption of Mt. Baker could
have a significant impact on this area.
Apart from minor earthquakes, the
most significant threat is ashfall.
Although seemingly harmless, ashfall
has a disabling effect on many services from vehicle engines to sewage
Having facilities
such as
Kent and Mountain
the need for
backup systems
the community.
Events in the exercise were run on
real time, with a large binder containing fictitious (though potential) events
at specified times occurring throughout
the central and upper Fraser Valley.
Scenarios affecting Correctional Service
Canada (CSC) were relatively few,
with the focus being on availability of
staff due to transportation difficulties
and personal commitments, such as
family and personal safety.
Because the institutions are largely
self-sufficient, it became obvious that
Kent and Mountain could easily
become potential places of refuge for
the community. The only other selfcontained facility in this area is the
Harrison Hotel. We can only surmise
what the first choice would be! CSC
could review their ability to assist the
community in terms of a place of
refuge for the public. The potential
problems in doing this could obviously
cause serious security concerns.
backup systems for the community;
there is much discussion surrounding
what would occur in a community disaster, but virtually no action to resolve
identified deficiencies. Agassiz is particularly vulnerable to several disaster
scenarios due to the lack of a community water supply – no power, no
water, no sanitation, no cooking.
Of particular irony is the facility chosen as the emergency operations centre (EOC). The Centennial Centre is
adjacent to the Municipal Hall in
Agassiz and is conveniently located in
the town centre. However, it has no
backup power supply – a minor detail
that was glossed over in the exercise.
The Centennial Centre has only one
telephone set, despite plans over a
year ago to install parallel lines and
more handsets. Volunteer Search and
Rescue was able to bring in cellular
and VHF stations into the room, along
with auxiliary power from a small
(5.5Kva) generator in their command
Staff Sgt. Veldman was particularly
frustrated with the telephone system,
and at the end of the day he stated
that he would not be prepared to use
this facility as an EOC until power and
communications issues were resolved.
The RCMP detachment has auxiliary
power and communications, but does
not have quite as much floor space.
The exercise continued on the following day, however, I was only able to
attend for the first hour.
In summary, CSC looks extremely well
prepared compared to the local community. It is hoped that the community’s decision-makers will realize that
these hypothetical situations might
become reality someday and that they
will put in place a strategy to provide
a coordinated response to disaster scenarios, so that the residents of Agassiz
and Harrison won’t have to fend completely for themselves.
Having facilities such as Kent and
Mountain demonstrated the need for
Let’s Talk
June 1998
a Success
by Mr. Robert E. Brown
Area Director, Vancouver Island
Parole Office
A community forum on adult community corrections entitled “What Works:
Where are the Gaps?” was held at
Camosun College in Victoria on
March 28. Over 100 participants from
the Greater Victoria community
attended and contributed to the day
long proceedings. The forum was one
of a series of community activities
across Canada sponsored by
Correctional Service Canada (CSC) and
jointly coordinated by local Citizens’
Advisory Committees (CAC), John
Howard Society (JHS) and CSC. Both
the CAC of Victoria Parole and William
Head Institution were represented on
the Planning Committee along with
John Howard Society of Victoria and
British Columbia, the Vancouver Island
Parole Office, and the Criminal Justice
Program at Camosun College.
The day was moderated by Mr. Bill
Snowdon, former Chief Constable
Victoria Police, current member of the
National Parole Board and former
Chair of the Victoria CAC. The day was
kicked off with welcoming remarks
from Mayor Frank Leonard of
Saanich, followed by an overview and
challenge to the participants about
community participation in community corrections by Mr. R.E. Brown,
Vancouver Island Parole.
and the potential for Circles of Support
and Accountability for Greater Victoria
were supplemented by a pre- and
post-participant survey, and eight
facilitated discussion groups. The
groups provided feedback concerning
both gaps and solutions. The communities’ input and a more in-depth
overview of the day will be incorporated into a “legacy” report that is currently in progress. This workshop
resulted in the appearance of
Vancouver Island Parole staff
Dr. Bruce Monkhouse and myself,
accompanied by Mr. Barry Murphy of
the John Howard Society Bridge
Substance Abuse Program, on the
Shaw Cable television show entitled
“Perspectives”, which aired on April 1.
Further discussions have occurred
with Shaw Cable concerning the presentation of a series of one-hour
shows on Restorative Justice to be
aired in June.
On May 1, the Planning Committee
met to finalize the content for the
legacy document which will include
the following four recommendations:
1. Community corrections forums
should take place in other communities in British Columbia.
2. There should be an annual community corrections forum in Greater
3. The Planning Committee, with representation from CSC, JHS, and
CACs, in support of
Recommendation 2, should continue with expanded membership
from B.C. Corrections, the police
and the British Columbia Criminal
Justice Association.
4. CSC continue to fund an annual
community corrections forum in
Greater Victoria and that the
Planning Committee seek additional
sources of funding.
Presentations on substance abuse programming, sex offender programming
June 1998
Let’s Talk
Elbow Lake
by Ms. Jane Whiting, Correctional
Officer II
Elbow Lake Institution is a minimum
security facility that is Aboriginalfocused. On April 8, we had the pleasure of having a joint graduation ceremony for two programs that had just
completed: the Balance Lifestyle program which is an Aboriginal Cognitive
Skills program, and the Native Family
Violence program. The graduation was
attended by approximately 50 people
including offenders and outside
guests. It took place outdoors and
started with a traditional pipe ceremony lead by Elders George Isbister and
Tom Macallum. Our Warden Ron
Wiebe and guest Deputy
Commissioner Pieter de Vink were
asked to participate with some of the
offenders in this part of the ceremony.
The rest of the guests sat in a traditional circle, to represent the Medicine
Wheel. The offenders all spoke in the
circle about the lessons which these
programs had offered to them and the
tools that they would now use in their
lives. Each graduate was given an
eagle feather, a symbol used by
Aboriginal people to show that an
individual has gained knowledge.
They were also presented with a
medicine bag that contained a stone.
Many gifts were given to the guests
and the Elders, which is also a traditional custom. After the graduation
ceremony everyone enjoyed a barbecue feast held in our park area. The
day was enjoyed by offenders and
visitors alike.
Risk management is the focus of
work for the Correctional Service
of Canada (CSC). The management of the offender’s risk commences the day the offender
receives a federal sentence and
remains to the day the warrant
Pull out: keep for reference
Risk management in the community involves services that provide
continuity of the risk management
plan developed in the institution. It
is critical that the assessment and
plan for reintegration is taken into
consideration while assisting the
offender to become re-established
in the community.
In doing its work, CSC must take
the safety concerns and human
rights of many groups into
account. These include: the general public, crime victims, CSC staff
and even offenders themselves.
All these groups have specific
needs and rights that must be balanced. Offenders have a right to
humane treatment, therefore the
Corrections and Conditional
Release Act directs CSC not to use
measures more restrictive than
Managing Risks,
Balancing Rights
necessary in administering an
offender’s sentence.
As soon as
a sentence is imposed,
CSC begins
assessing risk and
preparing for the day
the offender
will be released.
At the same time, other groups
must be protected from any safety
threats that offenders might pose.
Key to achieving the balance is
assessing and managing risk.
Some offenders are more of a
potential danger than others;
moreover, an offender’s risk
potential may change over time
and in different situations. Many
factors must be weighed in evaluating risk, for example, the offender’s criminal record, attitudes,
Let’s Talk
social problems such as substance
abuse or family violence, and
motivation to change.
As soon as a sentence is imposed,
CSC begins assessing risk and
preparing for the day the offender
will be released. Community staff
gather information about the
offender from many different
sources – family, police, court, victims and other members of the
public. Information gathering continues throughout the incarceration term and during conditional
release. Such information helps
CSC manage offenders while they
are in custody, determine readiness for conditional release, and
monitor and support those who
are back in the community.
Staff draw on a large body of
research on offenders and sophisticated analytical tools in measuring
risk. These tools, along with information files and staff professional
experience and judgement, all
come into play. All help in determining how likely it is that an individual can return to the community
safely and successfully.
June 1998
Temporary Release
Under the Corrections and
Conditional Release Act there are
three types of temporary
absences from correctional institutions: escorted temporary
absences, unescorted temporary
absences and work release.
Temporary absences may be
granted where it is considered
that the inmate will not, by reoffending, present an undue risk
to society during the absence.
The temporary absence must also
fit within the framework of the
offender’s correctional plan.
• Escorted temporary absence:
Is a situation where an offender, either alone or as a member
of a group, leaves the institution accompanied by one or
several escorting officers.
• Unescorted temporary
absence: Is a release, of a limited duration, for medical,
administrative, community service, family contact, personal
development for rehabilitative
purposes, or compassionate reasons, including parental responsibilities.
• Work release: Is a structured
program of release established
for a specified period of time
involving work or community
service outside the institution.
This type of program is supervised by a staff member or
June 1998
other person or organization
authorized by the Warden.
Conditional Release
The National Parole Board has
exclusive authority to grant two
other forms of release – day parole
and full parole – based on information and assessments prepared
by Correctional Service Canada
(CSC) institutional and community
staff. Before granting such releases, Board members must be satisfied that the offender will not pose
undue risk to the community and
will fulfill specific conditions.
The following types of conditional
release from correctional institutions are used in Canada:
• Day Parole
Provides offenders with the
opportunity to participate in
ongoing community-based
activities. Ordinarily, the offender resides at a correctional institution or community residence.
Offenders are also granted day
parole in order to prepare for
full parole or statutory release.
• Full Parole
A form of conditional release,
which allows an offender to
serve part of a prison sentence
in the community. The offender
is placed under supervision and
is required to abide by conditions designed to reduce the risk
of re-offending and to foster
reintegration of the inmate into
Let’s Talk
the community. Under full
parole, the person does not have
to return nightly to an institution, but must report regularly to
a parole supervisor, and in certain cases, to the police.
• Statutory Release
Requires that federally sentenced
offenders serve the final third of
their sentence in the community
under supervision and under
conditions of release similar to
those imposed on offenders
released on full parole. Offenders
serving life or indeterminate
sentences are not eligible.
Offenders on statutory release
are therefore inmates who
either did not apply for release
on parole, or who were denied
release on full parole. Statutory
release can be denied if a detention hearing determines that the
offender will likely commit an
offence causing harm or death,
a sexual offence involving a
child or a serious drug offence.
• Release on Expiry of
This is not a conditional release
but the full release required
when someone has served the
entire sentence. It applies to
offenders who were considered
too dangerous to return to the
community under statutory
release. In addition, some
offenders eligible for conditional
release choose to stay in prison
until the end of their sentences.
Correctional Service Canada
Corporate Objectives, Actions and Success Measures
(1998/99 – 2000/01)
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Implement security standards and practices that will provide a safe environment for
staff/offender interaction and for reintegration efforts.
Substantially increase the number of offenders safely and effectively reintegrated at or
soon after eligibility.
Significantly increase the number of aboriginal offenders safely and successfully
Develop and implement appropriate strategies for the care and custody of women
offenders with maximum security and/or special needs.
Foster an environment that contributes to the physical and psychological health of
offenders, staff, the general public and the protection of the environment.
Implement human resource strategies that promote a continuous learning environment
and ensure the development of CSC’s workforce.
Expand partnerships and promote consultations as a means to achieve our objectives
more effectively and influence the development of, and public support for, criminal
justice policy.
Enhance understanding of CSC’s role in protecting the public through effective
Pursue our Mission and Mandate with excellence.
Let’s Talk
June 1998
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