Alcatel 3000G User guide

Alcatel 3000G User guide
Your mobile ..............
Navigation key
Confirm an option (press the middle of the key)
Pick up
Send a call
In idle screen:
Access call log (Redial) (press)
Quick Start Guide
Left softkey
Right softkey
This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
page 20 of this user guide.
When carrying the product or using it
while worn on your body, either use an approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that
the product may be transmitting even if
you are not making a phone call.
Navigation key:
Menu/Confirm an option
Left softkey
Pick up/Send call
Call log (Idle screen)
Vibration alert
(press and hold)
Making a call
Dial the desired number then press the
key to place the
call. If you make a mistake, you can delete the incorrect digits
by pressing the key.
Making an emergency call
If your phone is covered by the network, dial emergency
number and press the
key to make an emergency call. This
works even without a SIM card and without typing the PIN
code or unlocking the keypad.
Calling your voicemail
To access your voicemail, hold down the
Receiving a call
key to talk and
Available functions during the call
During a call, you can use your contacts, short messages, etc.
without losing your correspondent.
Calls ..........................
To hang up the call, press the
key from the main screen.
SMS unread.
Move cursor to the next line
Alarm programmed.
In edit screen:
Press: Switch the uppercase and lowercase
Level of network reception.
Contacts ..............
Adding a contact
You can add a new contact to phone or SIM card by selecting
"Add contact".
Messages .............
Images .................
Removing and inserting the SIM card
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music on memory card.
Make sure that MicroSD card is well inserted before activating
WAP ....................
Make sure that MicroSD card is well inserted before accessing
this feature.
Camera ...............
Your mobile phone is fitted with a camera for taking photos that
you can use in different ways:
• store them in your "My files\Images".
• customise your main screen.
10 FM radio ..............
Your phone is equipped with a radio (1) with RDS (2) functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
To access volume interface, please press and hold the
Then you can adjust the volume by pressing the
The charge is complete when the animation stops.
Alarm ..................
Your mobile phone has a built-in alarm clock with a snooze
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
You will have access to all audio and visual files stored in
memory card in My files.
Inserting and removing the memory card:
To write messages, there are two writing methods:
- Normal (for English): this mode allows you to type a text
by choosing a letter or a sequence of characters associated
with a key.
: Press: input space
Fn+Space: switch input mode
Shift key
Do not support hot plugging for MicroSD card.
The quality of the radio depends on the coverage of the radio station in
that particular area.
Depending on your network operator and market.
Latin input mode
Space key
To release the MicroSD card holder, slide it in the direction of
the arrow and lift it. Then insert the MicroSD card with the
golden contact downward. Finally, turn down the MicroSD
holder and slide it in the opposite direction to lock it.
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to view.
- Predictive with the Zi mode (for other languages): This mode
speeds up the writing of your text.
Press once: Input a top-half character
Fn key
Press twice: Lock the keyboard in top-half
key input mode, then press again to unlock
top-half character input mode
With this menu, you may personalise ringtones for different
events and environments.
14 Calendar..............
Depending on your country.
My files ..............
Profiles ..............
In abc (Multitapabc) input mode:
Press once: only switch one character from
minuscule to uppercase
Press twice: lock uppercase input mode
Press once: unlock the uppercase
In eZiabc (Smartabc) input mode:
Press once: to eZi ABC
Press twice: to eZi Abc
Services .............
Del key
Press: delete one by one
Press and hold: delete one by one quickly
Contact your network operator to check service availability.
From the main menu, select the menu icon
and select the
function of your choice in order to customise your telephone:
Phone settings, Call settings, Security, Network,
Connectivity, Restore default.
15 Calculator ...........
You can access your call memory by pressing
from the idle
screen, and you will see Outgoing call(s), Missed call(s) and
Answered call(s).
11 Settings ...............
The icons and illustrations in this guide are provided for information
purposes only.
12 Call log ................
Music .....................
A library links to the images in memory card to be set as
Wallpaper, Power on/off display.
Make sure that MicroSD card is well inserted before taking
Create message
Contact your network operator to check service availability.
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 1
Flight mode.
Radio is on.
Access Wap options: Homepage, Bookmarks, Recent
pages, Go to URL, Settings.
Consulting your contacts
To access the contacts from the main screen, press the
and select the
icon from the menu.
Connect the battery charger to your phone and mains socket
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
fully charge the battery (
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; reduce the backlight time, etc.
Removing and installing the battery
Music activated.
Missed calls.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to your
English - CJB2710ALAAA
Removing and installing the back cover
Voicemail message arrived.
From the main menu select "Messages" to create message.
While writing a message, select "Options" to access all the
messaging options.
Fn key
Right softkey
Switch on/
Switch off
End call
When you receive an incoming call, press the
then hang up using the
Power off your phone
Hold down the
GPRS connecting.
Getting started .........
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
key until the phone powers on.
Headset connected.
Call forwarding activated: your calls are forwarded.
In idle screen:
Press and hold: Lock the keypad
In edit mode:
Press: input space
Press and hold: switch language
Power on your phone
GPRS connection status (Activated).
Silence mode: your phone does not ring, beep or vibrate.
Hold down the
Vibrate alert: your phone vibrates, but does not ring or
Charging the battery (1)
SD card scanning completed.
Keypad locked.
Access your voicemail (press and hold)
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
SIM card missing.
Delete one by one (press)
Delete one by one quickly (press and hold)
Main screen icons
Battery charge level.
In edit mode:
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
input mode, then press again to unlock top-half
character input mode
Switch on/Switch off the telephone (press and hold)
End call
Return to idle screen
For more information about how to use the phone, please go
to to download complete user
manual (English version only). Moreover, from the website
you can also consult FAQ (English version only).
In idle screen:
Press to access shortcuts
Fn + P: Access to Profiles
Fn + S: Access to Settings
2013-5-31 13:25:27
Safety and use..................
We recommend that you read this chapter carefully before using your
phone. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the
instructions contained herein.
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile when
the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can
interfere with the vehicle's electronic systems such as ABS anti-lock brakes
or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that
the dashboard is adequately shielded from mobile phone RF energy.
You are advised to switch off the telephone from time to time to optimise
its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in
designated areas. As with many other types of equipment now in regular
use, mobile telephones can interfere with other electrical or electronic
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
particular when using the phone, you should hold it against the ear on the
opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to
your ear. Also move the handset away from your ear while using the "handsfree" mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
substances that could create an allergic reaction.
Telephone warranty ......
Your phone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twelve (12) months (1) from the date of
purchase as shown on your original invoice.
Batteries (2) and accessories sold with your phone are also
warranted against any defect which may occur during the first
six (6) months (1) from the date of purchase as shown on your
original invoice.
In case of any defect of your phone which prevents you from
normal use thereof, you must immediately inform your vendor
and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be
either replaced or repaired, as appropriate. Repaired Phone
and accessories are entitled to a one (1) month warranty for
the same defect. Repair or replacement may be carried out
using reconditioned components offering equivalent
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
The warranty period may vary depending on your country.
The life of a rechargeable mobile phone battery in terms of
conversation time standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the first six
months after purchase and for approximately 200 more recharges.
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 2
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc).
The manufacturer's recommended operating temperature range is -10°C to
Over 55°C the legibility of the phone's display may be impaired, though this is
temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You
should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended
by TCT Mobile Limited and its affiliates and are compatible with your phone
model. TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all important
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children's use of video games or other features
that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the
following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and
rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing,
stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
Follow the instructions to avoid problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders.
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your mobile phone
regarding taking photographs and recording sounds with your mobile
telephone. Pursuant to such laws and regulations, it may be strictly forbidden
to take photographs and/or to record the voices of other people or any of
their personal attributes, and duplicate or distribute them, as this may be
considered to be an invasion of privacy. It is the user's sole responsibility to
ensure that prior authorisation be obtained, if necessary, in order to record
private or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use of the
mobile phone.
Before removing the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in household rubbish or store it
at temperatures above 60ºC.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which it
was designed. Never use damaged batteries or those not recommended by
TCT Mobile Limited and/or its affiliates.
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used,
2) Connection to any equipment not supplied or not
recommended by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised
by TCT Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
This symbol on your telephone, the battery and the accessories
means that these products must be taken to collection points
at the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins
if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be
Troubleshooting. ..............
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for
optimal operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use User Data Format to perform phone formatting, (to
perform User Data format, hold down # while
simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files will be lost
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
• If it still does not work, please use User Data Format to
reset the phone (1)
My phone is frozen or has not responded for several
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to
reset the phone (1)
My phone turns off by itself
• Check that your keypad is locked when you are not using
your phone, and make sure power off key is not miscontacted due to unlocking keypad.
• Check the battery charge level
• If it still does not work, please use User Data Format to
reset the phone (1)
Mains powered chargers will operate within the temperature range of: 0°C
to 40°C.
The chargers designed for your mobile phone meet with the standard for
safety of information technology equipment and office equipment use. They
are also compliant to the ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for this purpose
Proof of compliance with international standards (ICNIRP) or with European
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before
they can be put on the market. The protection of the health and safety for
the user and any other person is an essential requirement of these standards
or this directive.
Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization (ICNIRP)
and include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg.
Tests for SAR are conducted using standard operating positions with the
device transmitting at its highest certified power level in all tested frequency
bands. The highest SAR values under the ICNIRP guidelines for this device
model are:
During use, the actual SAR values for this device are usually well below the
values stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your mobile
device is automatically decreased when full power is not needed for the call.
The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 10 mm.
To meet RF exposure guidelines during body-worn operation, the device should
be positioned at least this distance away from the body. If you are not using an
approved accessory ensure that whatever product is used is free of any metal
and that it positions the phone the indicated distance away from the body.
Organizations such as the World Health Organization and the US Food and
Drug Administration have stated that if people are concerned and want to
reduce their exposure they could use a hands-free device to keep the phone
away from the head and body during phone calls, or reduce the amount of
time spent on the phone.
For more information you can go to
Additional information about electromagnetic fields and public health are
available on the following site:
Your telephone is equipped with a built-in antenna. For optimal operation,
you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or USB data cable. If
you are using another accessory ensure that whatever product is used is free
of any metal and that it positions the phone at least 10 mm away from the
Regulatory information ...
The following approvals and notices apply in specific regions as noted.
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Protection against theft
GSM 900
0.991 W/kg
Body-worn SAR
GSM 900
1.03 W/kg
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the product's memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your operator if
your telephone is stolen. This number allows your mobile
telephone to be blocked preventing a third person from using
it, even with a different SIM card.
Maximum SAR for this model and conditions under which it was recorded.
Head SAR
• Internet address:
• Hot Line Number: see "TCT Mobile Services" leaflet or
go to our Internet site.
• Address: Room 1910-12A, Tower 3, China HK City, 33
Canton Road, Tsimshatsui, Kowloon, Hong Kong
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
Your telephone is a transceiver that operates on GSM
networks with 850/900/1800/1900 MHz bands.
This equipment is in compliance with the essential
requirements and other relevant provisions of Directive
1999/5/EC. The entire copy of the Declaration of Conformity
for your telephone can be obtained through our website: www.
There may be certain differences between the user manual
description and the phone's operation, depending on the
software release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging
in the charger.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as
the one printed on your warranty card or box
• Make sure that the internet access service of your SIM card
is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service
• Make sure this feature does not require an Alcatel
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemail"
• Try later if the network is busy
The flickering
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
icon is displayed on my standby
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to download new files
• Make sure you have inserted micro SD card
• Make sure there is sufficient micro SD card memory for
your download
• Check your subscription status with your operator
Contact your network operator to check service availability.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
General information .......
User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
2013-5-31 13:25:28
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