Motorola Defy Product guide

Motorola Defy Product guide
EN
MOTOROLA DEFY XT
TM
U.S. Cellular Customer Care:
1-888-944-9400
Congratulations
MOTOROLA DEFY XT
Your MOTOROLA DEFY XT is the smartphone that
keeps up with you, rain or shine.
• Lifeproof: Your phone is water-resistant, dustproof,
and has a scratch-resistant display.
• Dashboard: Easy access to Compass, Connected
Music Player, Pedometer, and Weather.
See“Dashboard” on page 11.
• Extended battery life: So you have longer to use
your phone outdoors.
Note: Certain apps and features may not be available in
all countries.
Caution: Before assembling, charging, or using your
phone for the first time, please read the important
safety, regulatory and legal information provided with
your product.
This product meets the applicable limit for
exposure to radio waves (known as SAR) of
1.6 W/kg (FCC & IC). The limits and guidelines
include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health.
The highest SAR values measured for this device are
Congratulations
1
listed in the regulatory information packaged with your
product.
Want more?
More help, more accessories, more free stuff. We’re
here to help.
• Updates: Phone updates, PC software, user’s guides,
online help, and more at www.motorola.com/support.
• Accessories: Find more for your phone at
www.motorola.com/products.
• Social: The latest news, tips & tricks, videos, and so
much more—join us on:
YouTube™ www.youtube.com/motorola
Facebook™ www.facebook.com/motorola
Twitter www.twitter.com/motomobile
2
Congratulations
Your phone
the important keys & connectors
Power/
Sleep Key
Press=sleep
Hold=power
3.5mm
Headset Jack
Notification
Light
Flash=missed
call, new
message, or
other
notification.
Volume Keys
Front Camera
Micro USB
Microphone
Menu
Open options.
Home
Touch=
home screen
Hold=
recent apps
Back
Go back one
screen.
Search
Touch=text
Your phone
3
Rear Camera
Cover Lock
Note: To help protect your phone, always make sure that
the battery cover and any connector covers are closed
and secure.
4
Your phone
Contents
Let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Home screen & apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Text entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Photos & videos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contents
5
Let’s go
let’s get you up and running
Assemble & charge
1 Cover off
2 microSD in
3
2
1
3 Battery in
4 Cover on
2
1
3
5 Charge up
3H
Caution: Please read “Battery Use & Safety” on page 35.
6
Let’s go
Set up & go
Note: This phone supports apps and services that use a
lot of data, so make sure your data plan meets your
needs. Contact your service provider for details.
When you turn on your new phone, create or enter a
Google™ account so that you can download apps, use
Gmail™, and more:
1 Press and hold Power
on your phone.
to turn
Power Key
2 Touch the Android™ image to
begin setup.
3 Touch a button to Create a Google
account, Sign in with one you have, or Skip.
4 When your phone confirms the account, it shows
account sync options.
• To change whether your phone shows the Google
account’s contacts, Gmail™, and calendar, touch
the Google account name.
• To add another account, touch Add account. For
details, see “Email” on page 19.
• To exit setup, touch Home
.
If your phone cannot connect, touch Menu
>
Settings > Wireless & networks > Wi-Fi settings to
change mobile network settings.
Let’s go
7
Stands up to life
Your phone stands up to water, dust and life, because
accidents happen. Now your investment is safe and
protected from life’s little challenges like that sudden rain
shower and other everyday mishaps.
Of course, your phone isn’t indestructible, so to avoid
damage from natural elements, such as water, sand and
dust intrusion, always make sure that the battery door
cover and connector covers are closed and secure.
If your phone gets wet and/or dirty:
• Wipe with a soft cloth and shake to remove excess
water from the entire phone, especially the display
screen, speaker and microphone ports.
• Allow your phone to air-dry for at least 1 hour before
using it again.
• Always make sure to clean all dirt and debris from the
battery door cover/seals and connector covers.
Note: Your phone is not designed to float, or work
underwater.
sleep & wake up
Your screen sleeps when you hold it to your ear during a
call, or when it is inactive. To change the sleep delay,
touch Menu
> Settings > Display > Screen timeout.
To lock the screen, press Power
To unlock the screen, drag
8
Let’s go
to
.
.
Home screen & apps
a few essentials
Quick start: Home screen
You’ll see the home screen when you turn on the phone
or touch Home
from a menu:
11:19
Status Indicators
Notifications
Flick down for details.
11
12
1
10
2
9
3
8
Widgets
Touch to open. Touch & hold to
move or delete.
4
7
6
5
Drag or flick to open panels (or
scroll in lists).
Shortcuts
Open apps.
• To open shortcuts or widgets, touch them. Touch
Home
to return to the home screen.
When you open shortcuts or widgets,
touch Menu
for options.
Home screen & apps
9
• To move or delete a shortcut or a widget, touch and
hold it until you feel a vibration, then drag it to
another spot, another panel, or
at the top.
In lists, like Contacts, touch and hold a list item for
options.
• To add shortcuts, widgets, or wallpaper, touch and
hold an empty spot until you see the menu. You can
also add a folder to organize your shortcuts.
• To show more panels, drag or flick right or left. Touch
Home
to show panel thumbnails.
In lists, like Contacts, drag or flick to scroll.
To change your ringtone, display brightness, and more,
touch Menu
> Settings > Sound or Display. For
details, see “Personalize” on page 14.
Tip: From the home screen, touch Menu
> Themes
to design different home screens for Work, Home, or
Weekend. Your changes are stored in each profile.
10
Home screen & apps
Dashboard
Your dashboard shows apps and a pedometer that
reports your run time, steps, and calories burned—it’s
the ideal fitness companion.
Touch
>
DashBoard.
0
00:32
Call
RUNTIME
00’00”00
PEDOMETER
0
CALORIE
Steps
0.0
Cal
Drag or flick to see other
apps.
Start/Stop/Save pedometer
record.
T
Touch &
Hold
Location
Camera
SOS
To change app that is shown.
Shortcuts
Note: To set the pedometer, touch Menu
> Settings
> Height and Weight, then enter your details.
To view or share your records, touch Menu
Record or Share.
> My
Home screen & apps
11
Apps
To show your apps, touch
.
• To scroll, flick up or down.
• To open an app, touch it.
• To close the app menu, touch Back
.
Tip: To see the last few apps you used, touch and hold
Home
.
Play Store. Touch
To download new apps, touch
Search
to find an app, or touch Downloads to show
or reinstall the apps you downloaded. To download apps
from websites, you need to change your security
settings: Touch Menu
> Settings > Applications >
Unknown sources.
Tip: Choose your apps and updates carefully, from
trusted sites like Google Play™ Store as some may
impact your phone’s performance.
Note: When installing an app, make sure you read the
alerts that tell you what information the app will access.
If you don’t want the app to have access to this
information, cancel the installation.
To move or uninstall your apps, touch Menu
>
Settings > Applications > Manage applications. Touch
an app in the list to show details and options.
12
Home screen & apps
On your computer, you can browse and manage apps for
all your devices powered by Android™ at
http://play.google.com.
Phone status & notifications
In the status bar at the top of
your screen, the right side
shows phone status. The left
side shows new messages or
events (for details, flick the
bar down).
June 2, 2012
11:19
Carrier Service
Browser
Messsaging
Notifications
New voicemail
Dial (Your Voicemail Number)
network strength
battery strength
new voicemail
new text message
Bluetooth™ on
Bluetooth connected
10:32
Wi-Fi connected
airplane mode
USB connected
alarm set
silent ringer
silent ringer, vibrate on
mute call
speakerphone
Home screen & apps
13
Personalize
add your personal touch
Quick start: Personalize
From the home screen, touch Menu
Sound or Display.
> Settings >
Sound settings
General
Silent mode
Silence all sounds except media &
alarms
Vibrate
Only in Silent mode
Volume
Choose separate volume
settings for incoming calls,
media, alarms, and notifications.
Call & Message Notifications
Display settings
Font style
Incoming calls
Phone ringtone
Set font
Brightness
Notifications
Notification ringtone
Auto-rotate screen
Animation
Turn on or off menu animations.
All window animations are shown
Screen timeout
Adjust the delay before the screen
automatically turns off
• Home screen: To add widgets, shortcuts, or
wallpaper, touch and hold an empty spot until you
open the Add to Home screen menu. To move or
delete widgets or shortcuts, touch and hold
14
Personalize
them—then drag them to another spot, another
panel, or the trash can.
• Ringtones & display: Touch Menu
choose Sound, Display, and more.
> Settings to
• Volume: To change your ringtone volume from the
home screen, just press the volume keys.
Sounds
• Change your ringtone and notifications: touch
Menu
> Settings > Sound. To use a song as a
ringtone, touch
> Music+ > My Music > Songs,
touch and hold the song name, then touch Set as
ringtone.
• Change your new message notification: touch
>
Messaging > Menu
> Settings > Select ringtone.
Dialer>
• Set a ringtone for a contact: touch
Contacts, touch the contact, then touch Menu
Options > Ringtone.
• Set volume for media: touch Menu
Sound > Volume.
>
> Settings >
• Play sound on screen selection: touch Menu
Settings > Sound > Audible selection.
Personalize
>
15
Calls
it’s good to talk
Quick start: Calls
From the home screen, touch
Phone
Call log
Contacts
Favorites
Search for a contact by entering one of the
following: First letter(s) of name, name or
phone number
Dialer.
Open a list, then touch an entry
to call.
Hide the dialpad.
11:19
GHI
PQRS
ABC
DEF
JKL
MNO
TUV
WXYZ
Dialing
05:32
+
Christine Fanning
Home 222-333-4444
Hang up.
Call.
Start a conference call.
Switch to a Bluetooth headset,
mute, or use the speaker.
16
Calls
Add call
End call
Dialpad
Bluetooth
Mute
Speaker
Emergency calls
Note: Your service provider programs one or more
emergency phone numbers that you can call under any
circumstances, even when your phone is locked.
Emergency numbers vary by country. Your
pre-programmed emergency number(s) may not work in
all locations, and sometimes an emergency call cannot
be placed due to network, environmental, or
interference issues.
1 Touch
Dialer (if your phone is locked, then
touch Emergency Call).
2 Enter the emergency number.
3 Touch Call to call the emergency number.
Note: Your phone can use location based services (GPS
and AGPS) to help emergency services find you. See
”Location Services” in your legal and safety information.
Cool down
In very limited circumstances, such as where your
phone has been exposed to extreme heat, you may see
“Cool Down” messages. To avoid possible damage to
your battery and phone, you should follow these
instructions until the phone is within its recommended
temperature range. When your phone is in “Cool Down”
mode, only emergency calls can be made.
Calls
17
Contacts
contacts like you’ve never had before
Quick start: Contacts
From the home screen, touch
Dialer > Contacts.
11:19
00:32
11:19
Phone
Phone
Call log Contacts
Contacts
Call log
Favorites
Favorites
Switch to the dialer, recent
calls, favorites or groups.
Displaying 456 contacts
A
Arthur Baudo
B
Drag or flick to scroll.
Barry Smyth
C
Cheyenne Medina
Search
New contact
Display options
Christine Fanning
Accounts
Import/Export
Touch
to search, create,
and more.
Delete contacts
• To create a contact, touch
Menu
> New contact.
Dialer > Contacts >
• To call, text, or email a contact, touch
Contacts, touch the contact, then touch
(text), or
(email).
Dialer >
(call),
Dialer >
• To edit or delete a contact, touch
Contacts, touch the contact, then touch Menu
18
Contacts
.
Messaging
sometimes it’s best to text or email...
Quick start: Text messaging
From the home screen, touch
Messaging.
Messaging
New message
Compose new message
12254558787
You had 1 missed call from 122545458787
... 17 Aug
14447772222
Wanna catch something to eat tonight? How about ...
17 Aug
Drag or flick to scroll.
12223334545
16 Aug
Ha! Thanks.
Compose
Delete threads
Search
Settings
Touch
to change settings
and more.
Tip: To see more messages, flick or drag up.
Email
• To set up Google or Corporate (Microsoft™ Exchange
server) accounts, touch Menu
> Settings >
Messaging
19
Accounts & sync > Add account. For details, contact
the account provider.
To set up standard email accounts (not Gmail™ or
Email and
Microsoft™ Exchange), touch
>
follow the wizard.
• To open email, touch
>
Touch a message to open it.
Email or
Gmail.
Email or
• To create an email, touch
>
then touch Menu
> Compose.
Gmail,
Gmail synchronizes with your Google™ account mail,
which you can open from any computer at
http://mail.google.com.
Voicemail
When you have a new voicemail,
shows in the status
bar at the top of your screen. To hear voicemails,
Dialer then touch and hold 1.
touch
If you need to change your voicemail number, in the
home screen touch Menu
> Settings > Call settings
> Voicemail settings. For your voicemail number or
other details, contact your service provider.
20
Messaging
Text entry
keys when you need them
SWYPE
Swype lets you drag your finger over the letters of a
word, in one continuous motion.
Anne
EN
Send
@
1
#
2
q w e r
&
a
$
z
:-)
4
5
s d
!
123
+!=
f
7
8
x
c
,
_
3
t
%
y u
6
+
g h
9
(
i
:
j
0
;
k
/
)
o p
l
“
To enter a word, just
trace a path through
the letters.
To capitalize, go above
the key
keyboard.
For double letters,
circle the letter.
?
v b n m
.
Text entry
21
Android keyboard
Multi-touch or Android keyboard lets you type one letter
at a time.
Touch and hold an
empty spot to
copy/paste.
Send
1
2
3
4
5
6
7
8
9
0
Q W E R T Y U I O P
A S D F G H J K L
Z X C V B N M
:-)?123
.
Delete
Symbols/Numbers
Switch keyboards
To change the keyboard, touch and hold a blank spot in a
text box. A menu opens, where you can choose Input
Method > Eyes-Free keyboard (for visually impaired),
Multi-touch keyboard or Swype.
22
Text entry
Schedule
helping you stay in control
Quick start: Schedule
From the home screen, touch
Mon
Tue
Wed Thu
Fri
Sat
Sun
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
26
27
28
29
30
31
25
Week
Day
1
2
Agenda
3
4
Color indicates events.
Drag or flick to scroll.
Touch
to choose the
calendar view. Choose More to
create an event or change
settings.
Month
5
Today
Calendar.
6
7
More
Alarm clock
To set an alarm, touch
>
Clock, then touch
• To turn an alarm on or off, touch
.
next to it.
• To add an alarm, touch Add alarm, then enter details.
When an alarm sounds, touch Dismiss or Snooze.
Tip: To set the date, time, time zone, and formats, touch
Menu
> Settings > Date & time.
Schedule
23
Web
surf the web with your phone
Quick start: Web
From the home screen, touch
11:19
http://www.google.co.uk/
Browser.
Connection
Mobile Network:
Wi-Fi:
Enter a web page URL.
Drag or flick to scroll.
New window
Bookmarks
Windows
Refresh
Exit
More
Touch
to open bookmarks,
windows, and more.
Note: Your phone automatically uses your mobile phone
network to connect to the web. Your service provider
may charge to surf the web or download data. If you
can’t connect, contact your service provider.
Tip: You can connect to the web with “Wi-Fi” on
page 32.
24
Web
Location
where you are, and where you’re going
Quick start: Location
From the home screen, touch
E Ontario St
Show layers on the map.
E Ohio St
Dr
N Co l u m b u s
44 West Street
A
E Wacker Pl
Wacker Dr
N Park St
N Clark St
ND
Dearborn
e a r b o r n SStt
N Micigan Ave
E Grand Ave
N New St
N Rush St
M
N Wabash Ave
Grand Red
M W Lake St M
Touch to open.
W Lake St
M
Search
More
N Micigan Ave
Lake Randolph/
Wabash
M
Drag or flick to scroll.
E S WaterSt
State/Lake
Washington-Blue
Maps.
Show your location.
Chicago, IL
Ontario St
>
Directions
Settings
Randolph
St Metra
E Randolph St
Touch
for more.
Clear Map
Help
Google Maps™ with Navigation (beta)
Google Maps™ with Navigation (Beta) is an
Internet-connected GPS navigation system with voice
guidance.
To open navigation, touch
> Navigation. Follow
the prompts to speak or type your destination.
For more, go to www.google.com/mobile/navigation.
Location
25
Your navigator deluxe
With Your Navigator Deluxe, get all of the features of an
advanced, GPS-enabled voice turn-by-turn car navigation
system on your phone. Search for any destination
including gas stations, ATMs, restaurants, and more.
Get detailed maps of any location.
Find it: Touch
>
Your Navigator Deluxe
Note: Before using Your Navigator Deluxe, turn on the
Settings >
location and GPS features. Touch Menu
Location & security, and turn on Use wireless networks
and Use GPS satellites.
From the Your Navigator Deluxe home screen you can
select:
• Drive To for turn by turn direction to an address,
airport, contacts addresses and more;
• Places to search for nearby businesses, the cheapest
gas prices and more;
• Maps & Traffic to see where you currently are located
on a map and what traffic is in the area.
26
Location
Photos & videos
see it, capture it, share it!
Quick start: Photos & videos
From the home screen, touch
>
Camera.
8MO2109
Capture.
Touch the
screen to open
options.
Open your last
photo or video.
Zoom in/out.
• To send or post the photo or video, touch
Menu > Share.
To use a Bluetooth or cable connection, see
“Connections” on page 30.
• To delete the photo or video, touch Menu > Delete.
• To set a photo as your wallpaper or a contact photo,
touch Menu > More > Set as.
• To crop or rotate a photo, touch Menu > More.
• To play a video, touch
.
Photos & videos
27
Music
when music is what you need...
Quick start: Music
From the home screen, touch
choose a song to play it:
>
Play Music, then
11:19
Now playing
Albums
DA’ZOO
Pajamas
Da’Zoo
Music Controls
You can use your phone’s 3.5mm headset jack to
connect wired headphones, or go wireless with a
Bluetooth headset in “Connections” on page 30.
28
Music
To listen to FM radio stations, Plug in a 3.5mm headset
FM Radio. Your phone uses the
and touch
>
headset wire as the radio antenna.
Music files
To get songs for your music player, you can download
them from online services or copy them from your
computer. Your music player can play these file formats:
MP3, M4A, AAC, AAC+, MIDI, WAV, or OGG Vorbis.
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” in your legal and
safety information.
To copy files from your computer to your phone, you
can use “Connections” on page 30.
To save a CD on your computer (“rip” the CD), you can
use a program like Microsoft™ Windows™ Media
Player. First, make sure you change the format to MP3
(under Rip > Format in Windows Media Player).
Music
29
Connections
home, office, or hotspot
Quick start: connections
From the home screen, touch Menu
> Settings >
Wireless & networks, then Bluetooth settings or Wi-Fi
settings.
Bluetooth settings
Bluetooth
Turn Bluetooth power on & scan,
or turn off.
Device name
(Your Phone)
Change your phone’s Bluetooth
device name.
Discoverable
Re-scan.
Make device discoverable
Discoverable timeout
Set how long device will be discoverable
Connect a device found by the
scan.
Wi-Fi settings
Scan for devices
Wi-Fi
Bluetooth devices
(Nearby Bluetooth Device)
Pair with this device
Turn Wi-Fi power on & scan, or
turn off.
Network notification
Notify me when an open network is
available
Wi-Fi networks
(Your network)
Connect a network found by the
scan.
Bluetooth™
To connect Bluetooth devices, touch Menu
>
Settings > Wireless & networks > Bluetooth settings >
30
Connections
Scan for devices (or touch Bluetooth, if it is off). Touch a
device that your phone found, to connect it.
Bluetooth devices
Note: This requires an optional accessory.
You can connect your phone to a Bluetooth device for
handsfree calls, file transfers, and more:
1 Make sure the device you are pairing with is in
discoverable mode.
Note: For questions about a Bluetooth device, check
the manufacturer’s manual or website.
> Settings > Wireless & networks >
Bluetooth settings.
2 Touch Menu
3 Touch Scan for devices (or touch Bluetooth if it is
turned off). Your phone scans, and lists nearby
devices.
4 Touch a device to connect.
5 If necessary, touch Pair or enter the device passkey
(like 0000) to connect to the device. When the device
is connected, the Bluetooth connected indicator
appears in the status bar.
To reconnect a device you’ve connected before, just
turn it on.
To disconnect a device, just turn it off.
Connections
31
Note: Using a mobile device or accessory while driving
may cause distraction and may be illegal. Always obey
the laws and drive safely.
Wi-Fi
To connect Wi-Fi networks, touch Menu
> Settings
> Wireless & networks > Wi-Fi settings (touch Wi-Fi, if it
is off). Touch a network that your phone found, to
connect it.
Wi-Fi hotspot
To make your phone a hotspot that other devices can
use to connect to the Internet, touch Menu
>
Settings > Wireless & networks > Tethering & portable
hotspot. Then, choose to enable USB tethering or
Portable Wi-Fi hotspot.
Note: Keep it secure. To protect your phone and hotspot
from unauthorized access, it is strongly recommended
that you set up hotspot Security (WPA2 is the most
secure).
Wi-Fi modes
For those who like to get a bit more technical, your
phone supports the following Wi-Fi modes:
802.11b, g, n.
32
Connections
Security
help keep your phone safe
Quick start: Security
From the home screen, touch Menu
Location & security.
> Settings >
To set a lock pattern, PIN, or password,
touch Menu
> Settings > Location & security > Set
up screen lock. Follow the prompts to enter and confirm
the pattern, PIN, or password.
Note: You can make emergency calls on a locked phone
(“Contacts” on page 18). A locked phone still rings, but
you need to unlock it to answer.
Reset
To reset your phone to factory settings and erase all the
data on your phone, touch Menu
> Settings >
Privacy > Factory data reset > Reset phone.
Warning: All downloaded apps and user data on your
phone will be deleted.
Security
33
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Press and
hold Power
, then touch Restart, or remove the back
cover and battery (“Assemble & charge” on page 6), then
replace and turn on your phone as usual.
Service & repairs
If you have questions or need assistance, we’re here to
help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at:
1-800-734-5870 (United States), 1-888-390-6456
(TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).
34
Troubleshooting
Safety, Regulatory & Legal
Battery Use & Safety
The following battery use and safety information applies to all Motorola mobile devices. If
your mobile device uses a non-removable main battery (as stated in your product
information), details related to handling and replacing your battery should be
disregarded—the battery should only be replaced by a Motorola-approved service facility,
and any attempt to remove or replace your battery may damage the product.
Important: Handle and store batteries properly to avoid injury or damage. Most
battery safety issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the
form of your battery.
• Don’t use tools, sharp objects, or excessive force to insert or remove the battery
as this can damage the battery.
• Don’t let the mobile device or battery come in contact with liquids.* Liquids can
get into the mobile device’s circuits, leading to corrosion.
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay
in prolonged contact with the battery contact points, the battery could become very hot.
• Don’t place your mobile device or battery near a heat source.* High temperatures
can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair
dryer or microwave oven.
DOs
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.* Dropping these items, especially
on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged in any of the ways listed here.
* Note: Always make sure that any battery, connector and compartment covers are closed
and secure to avoid direct exposure of the battery to any of these conditions, even if your
product information states that your mobile device can resist damage from these
conditions.
Battery Use & Safety
Safety, Regulatory & Legal
35
Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards. Motorola’s warranty does not cover
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not
have adequate safety protection), Motorola provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as Invalid Battery or
Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only
important for safety, it benefits the environment. You can recycle your used batteries in many
retail or service provider locations. Additional information on proper disposal and recycling
can be found at www.motorola.com/recycling
Disposal: Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center or national recycling organizations
for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
032375o
Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient
battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
Battery Charging
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets,
covers, cases, screen protectors and memory cards, may impact your mobile device’s
performance. In some circumstances, third party accessories can be dangerous and may void
36
Safety, Regulatory & Legal
your mobile device’s warranty. For a list of Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving may
cause distraction, and may be prohibited or restricted in certain areas—always obey the
laws and regulations on the use of these products.
While driving, NEVER:
• Type, read, enter or review texts, emails, or any other written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as audible
directions), if available.
• Obey all local laws and regulations for the use of mobile devices and accessories in the
vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” at
www.motorola.com/callsmart (in English only).
Seizures, Blackouts & Eyestrain
To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one
before) when exposed to flashing lights or light patterns, such as when playing video games,
or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures,
blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.
If you or someone in your family has experienced seizures or blackouts, please consult with
your physician before using an application that produces flashing-light effects on your mobile
device.
Safety, Regulatory & Legal
37
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for extended periods of time may affect
your hearing. The louder the volume sound level, the less time is required before your hearing
could be affected. To protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our website at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. If you continue to have discomfort during or after such use, stop
use and see a physician.
Children
Keep your mobile device and its accessories away from small children. These
products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Supervise access for older children. Similar to a computer, if an older child does use
your mobile device, you may want to monitor their access to help prevent:
• Exposure to inappropriate apps or content.
• Improper use of apps or content.
• Loss of data.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the product
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using
your mobile device until the glass is replaced by a qualified service center.
38
Safety, Regulatory & Legal
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or
storage facilities, or areas where the air contains chemicals or particles, such as grain dust,
or metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries, unless it is a radio product type especially qualified for use in such areas
and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In
such areas, sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol
032374o
Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
032376o
032375o
Your battery or mobile device may require recycling in accordance with
local laws. Contact your local regulatory authorities for more
information.
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
Do not use tools.
Safety, Regulatory & Legal
39
Symbol
Definition
For indoor use only.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country
concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or arm band). If
you do not use a body-worn accessory supplied or approved by Motorola, ensure that
whatever product is used is free of any metal and that it positions the mobile device at
least 2.5 cm (1 inch) away from the body.
• Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at: www.motorola.com.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
40
Safety, Regulatory & Legal
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so, such
as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your
mobile device offers an airplane mode or similar feature, consult airline staff about using it in
flight.
Medical Devices
If you have a medical device, including an implantable medical device such as a pacemaker
or defibrillator, consult your healthcare provider and the device manufacturer’s directions
before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
interference.
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Regulatory Information
Your Motorola mobile device is designed to comply with national and international regulatory
requirements. For full compliance statements and details, please refer to the regulatory
information in your printed product guide.
Specific Absorption Rate (FCC & IC)
SAR (IEEE)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR
EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC) and Industry Canada (IC). These limits include a
substantial safety margin designed to assure the safety of all persons, regardless of age and
health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Safety, Regulatory & Legal
41
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the FCC and IC guidelines for your device model are listed below:
Head SAR
CDMA 1900, Wi-Fi, Bluetooth
1.48 W/kg
Body-worn SAR
CDMA 1900, Wi-Fi, Bluetooth
1.45 W/kg
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
FCC Notice to Users
The following statement applies to all products that bear the FCC logo on the
product label.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
FCC Notice
42
Safety, Regulatory & Legal
accept any interference received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in your product information): This device
is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency
band.
Industry Canada Notice to Users
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause interference and (2)
This device must accept any interference, including interference that may cause undesired
operation of the device. See RSS-GEN 7.1.5. This Class B digital apparatus complies with
Canadian ICES-003.
Industry Canada Notice
Software Notices
Warning against unlocking the bootloader or altering a product's operating system
software: Motorola strongly recommends against altering a product's operating system,
which includes unlocking the bootloader, rooting a device or running any operating software
other than the approved versions issued by Motorola and its partners. Such alterations may
permanently damage your product, cause your product to be unsafe and/or cause your
product to malfunction. In such cases, neither the product nor any damage resulting
therefrom will be covered by warranty.
Important FCC information: You must not make or enable any changes to the product that
will impact its FCC grant of equipment authorization. The FCC grant is based on the product's
emission, modulation, and transmission characteristics, including: power levels, operating
frequencies and bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM),
and intended method of using the product (e.g., how the product is held or used in proximity
to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to
operate a transmitting product without a valid grant.
Software Copyright Notice
Location Services
The following information is applicable to Motorola mobile devices that provide location
based functionality. Location sources can include GPS, AGPS and Wi-Fi.
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
GPS & AGPS
Safety, Regulatory & Legal
43
changes implemented in accordance with the Department of Defense policy and the Federal
Radio Navigation Plan. These changes may affect the performance of location technology on
your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains
information from the cellular network to improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data charges, and/or additional charges
may apply in accordance with your service plan. Contact your wireless service provider for
details.
Your mobile device can also use Wi-Fi signals to determine your approximate location, using
information from known and available Wi-Fi networks.
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a wireless
network transmit location-based information. Devices enabled with location technology also
transmit location-based information. Additionally, if you use applications that require
location-based information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties, including your
wireless service provider, applications providers, Motorola, and other third parties providing
services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS technology
in your mobile device to tell the emergency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Navigation
The following information is applicable to Motorola mobile devices that provide navigation
features.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be available. Therefore, you should visually confirm that the navigational
instructions are consistent with what you see. All drivers should pay attention to road
conditions, closures, traffic, and all other factors that may impact driving. Always obey
posted road signs.
Navigation
44
Safety, Regulatory & Legal
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Use your device’s security and lock features, where
available.
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it as
soon as possible.
• Secure Personal Information—Your mobile device can store personal information in
various locations including your SIM card, memory card, and phone memory. Be sure to
remove or clear all personal information before you recycle, return, or give away your
device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to
www.motorola.com/support
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and how
to use security features such as remote wipe and device location (where available).
• Applications and updates—Choose your apps and updates carefully, and install from
trusted sources only. Some apps can impact your phone’s performance and/or have
access to private information including account details, call data, location details and
network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your device as a hotspot (where available) use network
security. These precautions will help prevent unauthorized access to your device.
• Location-based information—Mobile devices enabled with location based
technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See
“Location Services” for more details.
• Other information your device may transmit—Your device may also transmit testing
and other diagnostic (including location-based) information, and other non-personal
information to Motorola or other third-party servers. This information is used to help
improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at [email protected], or contact
your service provider.
Privacy & Data Security
Safety, Regulatory & Legal
45
Use & Care
Your mobile device is designed to resist damage from exposure to certain rugged conditions,
as stated in your product information. However, to help care for your mobile device avoid
prolonged or extreme exposure to those conditions and please observe the following:
Use & Care
protection
To help protect your mobile device, always make sure that any battery,
connector and compartment covers are closed and secure.
drying
Don’t try to dry your mobile device using a microwave oven, conventional oven,
or dryer, as this may damage the mobile device.
cleaning
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other
cleaning solutions.
Recycling
Recycling
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire. These
items should be disposed of in accordance with the national collection and
recycling schemes operated by your local or regional authority. Alternatively, you
may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and
further information on Motorola recycling activities can be found at:
www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national
collection and recycling requirements. Please contact your regional authorities for more
details.
46
Safety, Regulatory & Legal
California Perchlorate Label
Some mobile phones use an internal, permanent backup battery on the printed circuit board
that may contain very small amounts of perchlorate. In such cases, California law requires
the following label:
Perchlorate Material – special handling may apply when the battery is recycled or disposed
of. See www.dtsc.ca.gov/hazardouswaste/perchlorate (in English only).
There is no special handling required by consumers.
Perchlorate Label
Hearing Aid Compatibility with Mobile
Phones
Some Motorola phones are measured for compatibility with hearing aids. If the box for your
particular model has “Rated for Hearing Aids” printed on it, the following explanation
applies.
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are
more immune than others to this interference noise, and phones also vary in the amount of
interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
devices. Not all phones have been rated. Phones that are rated have the rating on their box or
a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating for this
mobile phone, use only the original equipment battery model.
This phone has been tested and rated for use with hearing aids for some of the wireless
technologies that it uses. However, there may be some newer wireless technologies used in
this phone that have not been tested yet for use with hearing aids. It is important to try the
different features of this phone thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise. Contact your service
provider or Motorola for information on hearing aid compatibility. If you have questions about
return or exchange policies, contact your service provider or phone retailer.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and
hearing loss. If your hearing device happens to be vulnerable to interference, you may not be
able to use a rated phone successfully. Trying out the phone with your hearing device is the
best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
the two ratings.
Hearing Aid Compatibility
Safety, Regulatory & Legal
47
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4
is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in
them.)
Hearing devices may also be measured for immunity to this type of interference. Your hearing
device manufacturer or hearing health professional may help you find results for your hearing
device. The more immune your hearing aid is, the less likely you are to experience
interference noise from mobile phones.
Software Copyright
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software contained in Motorola products may not be
modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed
by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise, any license under the copyrights, patents,
or patent applications of Motorola or any third-party software provider, except for the normal,
non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Software Copyright Notice
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right to
copy any material, please contact your legal advisor.
Content Copyright
Open Source Software Information
For instructions on how to obtain a copy of any source code being made publicly available by
Motorola related to software used in this Motorola mobile device, you may send your request
in writing to the address below. Please make sure that the request includes the model
number and the software version number.
MOTOROLA MOBILITY, INC.
OSS Management
600 North US Hwy 45
OSS Information
48
Safety, Regulatory & Legal
Libertyville, IL 60048
USA
The Motorola website opensource.motorola.com (in English only) also contains
information regarding Motorola's use of open source.
Motorola has created the opensource.motorola.com website to serve as a portal for
interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please
press Menu Key > Settings > About phone > Legal information
> Open source licenses. In addition, this Motorola device may include
self-contained applications that present supplemental notices for open source packages used
in those applications.
Export Law Assurances
This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the
exportation or re-exportation of this product to certain destinations. For further information
contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and
International Trade.
Export Law
Product Registration
Online Product Registration:
www.motorola.com/us/productregistration (in English only)
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required for
warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola product you will need to provide a copy of your dated sales receipt to confirm
warranty status.
Thank you for choosing a Motorola product.
Registration
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you can select from a number of
customer care options. You can also contact the Motorola Customer Support Center at
Safety, Regulatory & Legal
49
1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer Support section of Motorola's consumer
website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please
contact the Warrantor listed at the Motorola website or the contact information for the
corresponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help
determine whether your Product requires service. You may be required to download, or
otherwise obtain and accept software updates from Motorola or a Motorola Authorized
Repair Center. You are responsible for any applicable carrier service fees incurred while
obtaining the required downloads. Complying with the warranty process, repair
instructions and accepting such software updates is required in order to receive additional
warranty support.
4. If the software update does not fix the problem, you will receive instructions on how to
ship the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a)
a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) your
address and telephone number. In the event the Product is not covered by the Motorola
Limited Warranty, Motorola will inform the consumer of the availability, price and other
conditions applicable to the repair of the Product.
To obtain service or other information, please access and review the online
Customer Support section of Motorola's consumer website at
www.motorola.com.
Motorola Mobility Inc. Limited Global
Warranty Mobile Phones
Note: This Limited Warranty is not applicable in Quebec, Canada.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Warranty
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Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
transferable.
What Does this Limited Warranty Cover?
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc
or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone ("Product") against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country
where the Product is purchased, whichever is longer ("Warranty Period").
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the
original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been reconditioned/refurbished
or otherwise remanufactured from new or used parts and is functionally equivalent to the
original Product; or (3) refund the purchase price of any Products covered by the terms and
conditions of this Limited Warranty.
Products, parts and supporting documentation provided to Motorola as part of the warranty
process, shall become the property of Motorola, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided
must be returned to Motorola and shall become the property of Motorola.
Safety, Regulatory & Legal
51
Exclusions (Products and Accessories)
This warranty does not apply to:
(a) Consumable parts, such as batteries or protective coatings designed to diminish over
time unless failure has occurred due to a defect in materials or workmanship. As with all
batteries, the maximum capacity of the battery will decrease with time and use; this is not a
defect. Only defective batteries and batteries that leak are covered by this warranty.
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other
cosmetic damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result
from the use of non-Motorola branded or certified Products, accessories or other peripheral
equipment, including without limitation housings, parts, or software, are excluded from
coverage.
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or
other external causes; including but not limited to: (i) improper usage or operation (e.g.
operating the Product outside their permitted or intended uses as defined by Motorola,
including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start
Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the
Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or
similar substances (except for Products sold as resistant to such substances, but only to the
extent the damage was not caused by incorrectly securing the phone's protective elements or
subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the
Products for commercial rental purposes; or (iv) external causes or acts which are not the
fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
(e) Unauthorized Service or Modification. Defects or damage resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way,
including but not limited to tampering with or altering the software, by someone other than
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the
foregoing, any Product which has had its bootloader unlocked, or whose operating system
has been altered, including any failed attempts to unlock the bootloader or alter such
operating system, is not covered by this warranty, regardless of whether such modifications
are authorized, approved, or otherwise sanctioned by Motorola.
(f) A product or part that has been modified in any manner without the written
permission of Motorola. Products that have been altered in any manner so as to prevent
Motorola from determining whether such Products are covered under the terms of this
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Safety, Regulatory & Legal
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to
(i) serial numbers, date tags or other manufacturer coding that has been removed, altered or
obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other
evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
such conduct may cause damage that is not covered by this warranty.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any communication
service or network you subscribe to or use with the Products.
(i) All software, including operating system software, third-party software,
applications, and all other software of any kind. Software distributed by Motorola is
provided "AS-IS" and "AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any
kind. The Limited Warranty does not apply to any non-Motorola product or any software,
even if packaged or sold with the Motorola hardware, unless otherwise required by
applicable local law.
(j) Products that have been refurbished, reconditioned, or remanufactured, except for
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all
costs associated with such out of warranty repair will be your responsibility.
What Other Limitations are There?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR
IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND
AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS
LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN
OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT
LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
Safety, Regulatory & Legal
53
•
•
•
•
54
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION
SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT
THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION
WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT
DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE
PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON
THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF
DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS,
INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE
REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA,
SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER
YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY
OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
Safety, Regulatory & Legal
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE
CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES,
CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR
WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY
PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE
THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE
OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE
PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF
THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED
SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE,
SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT'S OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY
MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE
YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR
PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY
DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES
TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION.
THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND
TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES
(E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE
PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE
FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
Safety, Regulatory & Legal
55
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
www.motorola.com
Note: Do not ship your product to the above address. If you need to return your product for
repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1-800-734-5870 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain features, services and applications are network dependent and may not be available
in all areas; additional terms, conditions and/or charges may apply. Contact your service
provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. Google, the Google logo, Google Play, Google Maps, Google Talk,
Google Latitude, Gmail, YouTube, Picasa, Google Books, Google Docs, Google Goggles,
Google Finance, Google Places, Google Maps Navigation Beta, Google Calendar, and Android
are trademarks of Google, Inc. All other product or service names are the property of their
respective owners.
© 2012 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
Product ID: Motorola DEFY XT (XT556)
Manual Number: 68016780001-A
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Safety, Regulatory & Legal
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